UNIX and Linux Remote Consulting for Tucson Small Office Computer Networks
For small and midsize companies in Tucson or anywhere in Arizona, Progent provides 24x7 online support for computer systems powered by UNIX, Linux, Solaris, or Apple Mac OS X or for networks that feature a combination of UNIX and Windows platforms. Progent has provided online troubleshooting to companies in all 50 states in the United States. In addition, Progent can furnish the expertise of Cisco CCIE engineers for complex connectivity issues, as well as the assistance of CISA and CISSP-accredited security consultants to handle advanced security design and diagnostic issues.
Progent's online support services offer exceptional leverage because they have the real-world background and the sophisticated technology to solve the majority of network problems quickly. This lowers immediate costs because solutions take up fewer chargeable consulting minutes. Online support also avoids the cost of dispatching a consultant to your location. Your organization benefits even more in indirect costs by reducing or avoiding system downtime and associated losses due to business discontinuity, disgruntled clients, unproductive employees, and de-focused executives.
Progent's pricing policy for remote help is designed to stretch your IT service investment. Progent bills per minute for telephone-based assistance, so you are charged only for the support that you actually get. In contrast to typical remote service firms, Progent asks for no initialization charge or minimum job duration. Progent's per-minute billing unit and clean policy for pricing avoid situations where speedy. minor solutions manage to turn into big tabs. Progent's skill at solving problems quickly results in your business saving cash.
Progent's Remote Technical Support Technologies
Over time, Progent has developed a set of customized tools and field-proven processes that permit the maximum degree of effectiveness for online technical support and troubleshooting for small and midsize company IT networks. Progent offers secure Virtual Private Network support for VPN gateways from multiple leading companies such as Microsoft, Cisco, Sonicwall and Watchguard. Secure VPN technology allows the consultants of Progent's remote service group to link to your environment without breaching corporate security.
Progent's advanced customer support database system keeps detailed histories describing all support that Progent's customers have been provided. Progent's staff consultants have access to the details of services provided to each customer by every engineer. This database of trouble tickets and resolutions is stored as a quickly exploitable internal database that enables Progent's remote technical professionals to communicate their experiences company-wide to make sure that the effectiveness of Progent's support improves daily. Progent's advanced certifications and formal relationships with important technology companies including Cisco and Microsoft make available other extensive support knowledge bases and to manufacturers' internal engineering staff so that Progent's online service engineers can come up with optimal resolutions promptly.
Start Receiving Remote UNIX, Linux, Solaris, or Apple Mac OS X Network Help from Progent
To initiate Progent's phone services in Tucson or anywhere in Arizona or to learn additional information about Progent's phone support programs, call Progent at 888-412-5546 or send email to information@progent.com. If your company has a critical need for IT help, visit Immediate Emergency Support.
Online Technical Services Available from Progent
Progent's online technical support engineers have advanced credentials in an extensive set of technologies. This breadth of technical skills permits Progent's engineers to tackle almost any problem that may crop up in a small company network. Certifications awarded to Progent engineers in UNIX/Linux platforms include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple ACSA, Apple Certified Help Desk Specialist, and Apple Certified Technical Coordinator. Cisco Systems credentials awarded to Progent technical support experts include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate, CCSP, CCVP, CCDA and CCDP.
Phone-based technical support services Offered by Progent to customers in Tucson and anywhere in the state of Arizona include:
UNIX, Linux, Solaris, and Mac OS X Expertise
Progent's UNIX, Linux, Sun Solaris, and Apple Mac OS X phone-based support services address a wide array of information technology including system infrastructure, messaging systems, system and process security, UNIX and Microsoft Windows integration, virtual server products for server hardware consolidation and easy management, and migration from older systems to Windows or Linux solutions. Progent's group-based approach to resolving network problems promotes fast escalation, if necessary, to consultants with appropriate expertise to handle complex situations. This accelerates solutions of critical problems, minimizes network downtime, and lowers service costs.
Progent's UNIX/Linux consultants can offer urgent phone-based help diagnosing problems within UNIX/Linux systems powered by leading versions of UNIX such as:
Contact a Cisco Certified Internetwork Expert for Complex Network Troubleshooting The Cisco Certified Internetwork Expert credential is the premier accreditation for network infrastructure professionals, and indicates a person's networking skills at the expert level. CCIEs know how to resolve even the most difficult issues surrounding network planning, deployment, maintenance, security, and repair. Cisco CCIEs operate closely with Cisco System's internal support staff in analyzing anomalies with IOS Software network administration utilities and coming up with alternate approaches or locating software updates. Cisco qualified CCIEs are an exceptional cost-effectiveness since their depth of experience allows them to fix the most complex problems rapidly. In many instances, less seasoned consultants can wrestle for many hours or even days with identical problems that a Cisco-qualified CCIE can fix in a few minutes.
Few consulting firms make CCIEs accessible to help small and mid-size companies. Progent offers fast phone access to a CCIE so your company can get urgent help for complex network problems that are lowering business efficiency but are not within the scope of your regular network maintenance providers. Progent's Cisco-qualified CCIE engineers can communicate with your network by means of advanced remote troubleshooting technology to provide fast, secure, and affordable analysis and repair.
Progent's Cisco-qualified CCIEs offer expertise in the entire range of Cisco's market leading selection of networking products such as PIX 500 Firewalls and ASA 5500 Series Firewalls, the Catalyst Firewall Services Module (FWSM), secure broadband and IS routers, wireless access points, wired and wireless Voice systems, Catalyst Series switches, as well as Virtual Private Network products.
Certified Microsoft Windows Experts Progent's Microsoft-certified online support experts offer network problem solving and consulting support for all Microsoft server and business application technology. Progent is a Microsoft Gold Certified Partner network support firm and can provide your company the expertise of support engineers who can show you how to integrate, support and manage the extensive family of Microsoft Windows Servers such as Windows 2003 Server, Microsoft SQL Server, Microsoft ISA Server 2006, Microsoft BizTalk Server, Commerce Server, Microsoft Content Management Server, Microsoft SBS 2003, Exchange 2007 Server, Application Center, SharePoint Server 2007, Project Server, and Operations Manager 2007 and MOM 2005.
CISSP, ISSAP, and CISM Qualified Network Security Engineers Progent's qualified CISM and CISSP security engineers can provide a range of security solutions to enhance the protection of your UNIX, Linux, Sun Solaris, Mac or Windows network against internal or external threats or assist your business to recover quicky after a serious penetration. Security solutions available from Progent include: thorough security evaluation using utilities such as GFI LANguard NSS, AMAP Application Scanner, and software from Solar Winds tools and Netcat; quick recovery from malicious assaults; installing firewalls; designing safe mechanisms for off-site and mobile communication; protecting your email infrastructure against spam and DHA attacks; and setting up 24x7 network monitoring.
Additional Consulting Programs Available from Progent
Progent offers the services of seasoned remote consulting experts for contract information technology programs that small companies often need. Progent's charges for ongoing consulting projects are determined according to the level of expertise of the consultants involved. Progent's experience with these important areas of information technology enables clients to execute major projects within budget and on schedule. Progent's project-based remote engineering services include:
Help Desk Services
Progent's Help Desk Call Center service offerings for small and midsize businesses with environments that incorporate UNIX/Linux, Solaris, Apple Mac OS X, Cisco Systems, or Microsoft platforms include comprehensive Call Center outsourcing, Virtual Helpdesk services, and Helpdesk operations consulting. Progent's Call Center outsourcing services are ideal for smaller organizations who lack the money or time to build and maintain an internal Help Desk Call Center but who require quick access to a reliable Help Desk Call Center with proficient telephone assistance plus the ability to escalate complex trouble tickets to advanced engineers.
Progent’s Virtual Help Desk is intended for larger companies and acts as a transparent addition to your established Helpdesk resources. Progent's Virtual Help Desk Call Center can operate as a an escalation alternative to handle the most difficult network problems, or be available in overflow instances when your regular service providers are swamped.
Progent's Help Desk consulting support can support you in creating an efficient new Call Center or enhancing your current one, identifying or customizing Help Desk Call Center software products to handle the special demands of your business, or providing temporary online personnel to reinforce your internal Help Desk Call Center resources to deal with unusually busy scenarios such as software migrations, mass upgrades, or installing new business software.
Progent's Help Desk Call Center team of seasoned information technology experts provides your computer users in Tucson or anywhere in the state of Arizona rapid assistance from an efficient support group with years of background providing phone support and remote diagnostics for IT systems based on UNIX/Linux, Sun Solaris, Apple Mac OS X, Cisco, or Microsoft technology. Progent's charter is to earn the Call Center perception as a solid driver of business efficiency, and Progent's target is to resolve instead of simply annotate technical problems.
Applications Support: Training, Custom Programming, and Problem Solving
Progent's Applications Experts staff can supply online and in-depth engineering expertise and education in special business application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also can deliver expertise, custom programming, and education for Microsoft applications such as Microsoft CRM, Project, MS Office Word, and MS Office Excel. To read more about Progent's expertise, custom programming, and training services for UNIX, Linux, Sun Solaris, Apple Mac OS X, or Microsoft applications, see Progent's Business Application Experts Group.
Progent's Apple Mac experts can support the creative facets of Macintosh computing by delivering phone-based help support and training in imaging, sound, and motion video. Progent's support professionals offer expertise in a range of Macintosh applications such as Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, and Adobe After Effects. Progent's Mac specialists can also assist you with specific procedures like scanning or digitizing audio/video or integrating an audio/video post production studio.
Remote Network and Server Monitoring Support
Progent can provide businesses in Tucson, or anywhere in the state of Arizona, remote network monitoring services powered by MS Operations Manager, customized by Progent to accommodate your business so your network support is proactive and automated. By anticipating emerging trouble spots before they grow into full-scale emergencies, remote monitoring can minimize inconvenient and expensive information system crises. Progent can also use system monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Sun Solaris, or Mac OS X environments, Windows systems, or networks based on a combination of operating systems.
How Your Tucson Business Can Contact Progent's Online Technical Support Experts
To contact Progent about emergency phone-based support with UNIX/Linux, Sun Solaris, or Apple Mac environments, go to Progent's Nationwide Online Support, phone 1-800-993-9400, or e-mail information@progent.com.
Progent is a pioneer in cost-effectively delivering world-class network help to small companies. Progent's achievement in handling the IT support requirements of the chronically underserved small company sector is the cumulative outcome of key technical and operational breakthroughs that have removed much of the conventional expenses out of managing network support, added unprecedented professional skill into the IT service mechanism, and dramatically streamlined the solution process.
Progent's expert consultants can show you how to design and deploy an efficient in-place Exchange Server 2007 upgrade plan that minimizes network disruption, reduces ongoing support requirements, and makes your Microsoft Exchange 2007 Server easy to administer. For complicated multiple server or multi-location upgrades, Progent has the background to complete your move rapidly and affordably. Progent's Exchange 2007 support, troubleshooting, and design services include assistance with the configuration of third-party enhancements of Exchange Server 2007 that are best aligned to your business goals.
Progent’s IT outsourcing services offer economical computer consulting for mid-size corporations. Whether it involves designing system architecture, setting up an in-house Help Desk or using an outside one, deploying a new e-mail platform, monitoring your system, or developing a web-based eCommerce solution, outsourcing your IT engineering services can smooth out expenses and minimize risks, permitting IT support budgets to grow in a more moderate and manageable manner than is feasible by assembling a large, knowledgeable internal network support organization. Progent’s Outsourcing White Paper and flyers tell you how Progent can enable you to create a protected and robust system foundation for your critical Windows-based applications including Microsoft Office XP, Microsoft Office 2003, and Microsoft Office 2000.
Progent is committed to knowledge transfer from Progent's consultants to clients. By educating clients to resolve problems that are within their comfort zone, Progent can focus on providing hard-to-find skills where Progent has little competition. Small businesses who utilize familiar independent service providers or who maintain in-house IT staffs benefit when Progent passes on information about new technology and proven processes to make their networks more robust, protected, and efficient.
Progent provides nationwide remote technical support and consulting services for companies who operate environments powered by variants of Linux or whose IT systems include a mix of Linux platforms/Linux and Microsoft Windows technology. Online network consulting provides maximum leverage for your information technology budget by extending client efficiency and limiting the time billed for computer repair services. Advanced online access utilities and experienced technicians and engineers combine to enable Progent to solve the majority of IT problems without squandering time and expense by going to your site. In the vast majority of situations your IT problems can be remediated by telephone or via a mix of phone help and remote access. Progent can put you in touch with Cisco CCIE network engineers and CISSP qualified security specialists to assist you with the most difficult network problems.
Progent's experts offer Macintosh users a variety of services including workstation support, Apple OS X expertise, Apple Mac integration with Windows networks, Entourage and email expertise, network protection services, and custom education. For computer environments based solely on Mac OS X or for networks incorporating a mix of Mac, Linux and Windows based servers and desktops, Progent's Apple, Cisco, and Microsoft certified consultants have the experience and depth to handle the complexity of planning, configuring and supporting a network infrastructure that is available, safe, efficient and aligned with your organization's objectives.
Progent's Linux consulting experts provide small and mid-size businesses and software developers assistance with administering and maintaining Linux computers that run with Microsoft-powered technology. Progent offers your business contact with Linux experts, consulting professionals certified by Microsoft and Cisco, and security experts with CISM and CISA credentials. This wide range of expertise provides you with a convenient one-stop source to help you build and maintain a protected and reliable mixed-platform network and communications solution that supports Linux and Microsoft coexistence by combining MS Windows with leading Linux variations such as RedHat Linux, SUSE Linux, Mandrake, Debian GNU/Linux, and Slackware Linux.
Cisco PIX 500 Series Security Appliance Setup and Support Consultant
Progent’s experienced Cisco network security consultants offer expert PIX and ASA Firewall consulting services including infrastructure design, configuration, and management of Cisco firewall and Cisco security technology. The PIX and ASA Series of Cisco firewalls delivers strong user and software policy enforcement, sophisticated attack defense, and safe access services. Ranging from compact, plug-and-play desktop appliances for small and home businesses to modular enterprise-class appliances, Cisco PIX Firewall and ASA Firewalls offer advanced protection, performance, and excellent availability for network environments of all sizes. PIX Firewalls and ASA Firewalls are based on a proven, specially designed operating system,eliminating common OS-specific security holes. PIX firewalls offer a variety of integrated security and networking services, including cutting edge application-aware firewall services, Voice over IP and multimedia security, site-to-site and mobile access IPSec VPN communication, intelligent networking services, and comprehensive management options. Cisco's ASA 5500 Series leverage engineering proven in firewalls from the Cisco PIX 500 family. Progent’s IT security experts can show you how to select and configure any PIX or ASA security appliances such as the Cisco PIX 501 Firewall, the PIX 525, and the Cisco ASA 5520 Firewall.
NextWeb offers business class fixed wireless connectivity that can be installed in days rather than a month. NextWeb offers a range of wireless data transports such as NextWeb wireless T1, wireless DS3, and special event wireless broadband access. Progent has an agent relationship with NextWeb and is an authorized Microsoft Gold Certified Partner and a Cisco Systems Partner with the expertise to help you integrate NextWeb wireless data services to create an enterprise-class, integrated communications network on a small-business budget.
Progent’s wireless consultants can help small organizations plan, choose, evaluate, deploy and support protected building-to-building wireless bridges that integrate transparently into your existing network while offering a level of security that matches or exceeds wireline connections. Progent offers expertise in wireless LAN technology from Cisco Aironet, Proxim, and additional small business wireless providers and can show you how to identify and deploy the wireless link solutions that fit best with your business requirements.
Small Business Computer Consulting for Small Business IT Outsource
Progent offers Bay Area small businesses enterprise-class IT consulting plus online or onsite troubleshooting for networks powered by Windows Server technology and Microsoft's .NET servers including Microsoft Exchange Server 2003 and Microsoft SQL Server 2005. Progent's Microsoft and Cisco certified network consultants also can provide security expertise for companies varying in size from the small office to the worldwide enterprise.
For small and midsize companies in Tucson or anywhere in Arizona, Progent provides 24x7 online support for computer systems powered by UNIX, Linux, Solaris, or Apple Mac OS X or for networks that feature a combination of UNIX and Windows platforms. Progent has provided online troubleshooting to companies in all 50 states in the United States. In addition, Progent can furnish the expertise of Cisco CCIE engineers for complex connectivity issues, as well as the assistance of CISA and CISSP-accredited security consultants to handle advanced security design and diagnostic issues.
The Cisco Certified Internetwork Expert credential is the premier accreditation for network infrastructure professionals, and indicates a person's networking skills at the expert level. CCIEs know how to resolve even the most difficult issues surrounding network planning, deployment, maintenance, security, and repair. Cisco CCIEs operate closely with Cisco System's internal support staff in analyzing anomalies with IOS Software network administration utilities and coming up with alternate approaches or locating software updates. Cisco qualified CCIEs are an exceptional cost-effectiveness since their depth of experience allows them to fix the most complex problems rapidly. In many instances, less seasoned consultants can wrestle for many hours or even days with identical problems that a Cisco-qualified CCIE can fix in a few minutes.
Progent's Microsoft-certified online support experts offer network problem solving and consulting support for all Microsoft server and business application technology. Progent is a 
Progent's qualified CISM and CISSP security engineers can provide a range of security solutions to enhance the protection of your UNIX, Linux, Sun Solaris, Mac or Windows network against internal or external threats or assist your business to recover quicky after a serious penetration. Security solutions available from Progent include: thorough security evaluation using utilities such as GFI LANguard NSS, AMAP Application Scanner, and software from Solar Winds tools and Netcat; quick recovery from malicious assaults; installing firewalls; designing safe mechanisms for off-site and mobile communication; protecting your email infrastructure against spam and DHA attacks; and setting up 24x7 network monitoring.
