Fast Remote Help for Tucson UNIX, Linux, or Sun Solaris NetworksFor small companies in Tucson or anywhere in Arizona, Progent offers technical support for networks powered by UNIX, Linux, Sun Solaris, or Mac OS X or for networks that include a combination of UNIX-family systems and Windows platforms. Progent has provided online support to businesses in every state in the United States. (Refer to Progent's client testimonials). Progent also can furnish the consultation CCIE-qualified network specialists for challenging connectivity problems, as well as the assistance of CISA and CISM-certified security engineers to help with advanced security architecture and business continuity planning.

Progent's online technical support engineers offer exceptional leverage because they have the practical background and the advanced technology to solve the majority of information system problems rapidly. Efficient support reduces direct costs since solutions accumulate fewer chargeable minutes. Remote help also eliminates the cost of sending an engineer to your location. Your company benefits additionally in indirect costs by reducing or eliminating network outages and related losses stemming from business discontinuity, upset customers and vendors, unproductive employees, and distracted executives.

Progent's billing model for online help is structured to maximize the impact of your network support dollar. Progent charges by the minute for telephone-based consulting, so you pay only for the support that you receive. Unlike many remote support organizations, Progent asks for no startup fee or minimum payments. Progent's per-minute billing unit and clean policy for pricing avoid scenarios where fast solutions somehow end up as substantial bills. Progent's penchant for dealing with technical issues efficiently results in your business saving money.

Progent's Online Support Technologies
Over time, Progent has developed an array of customized technologies and field-tested processes that permit the highest level of effectiveness for online consulting and repair for small and midsize business information systems. Progent provides secure VPN support for gateways from multiple leading sources including Microsoft, Cisco, Juniper Networks, Netscreen and Watchguard. Protected VPN technology enables the experts of Progent's Technical Response Center to communicate with your company's computer system without breaching corporate security.

Progent's advanced customer support reporting system includes extensive documentation describing all support that Progent's clients have been provided. Progent's team engineers have the benefit of the details of assistance provided to each Progent client by every engineer. This database of trouble tickets and resolutions is organized as an easily retrievable internal database that enables Progent's remote support experts to communicate their knowledge with the whole team to ensure that the efficiency of Progent's support services grows over time. Progent's high-level certifications and close relationships with important industry leaders including Cisco and Microsoft make available other extensive technical support knowledge bases and permit priority response from vendors' internal product engineers so Progent's online service specialists can arrive at the most efficient solutions promptly.

Start Receiving Online UNIX, Linux, Solaris, or Mac OS X Technical Assistance from Progent
To access Progent's phone support in Tucson or anywhere in Arizona or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT support, visit Immediate Emergency Support.

Phone-based Support Services Available from Progent
Progent's phone-based technical support professionals possess credentials in an extensive set of products and technologies. This broad range of capability permits Progent's engineers to resolve almost any crisis that may take place in a small company network. Certifications held by Progent support experts in UNIX/Linux technologies include Certified Network Administrator for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT), Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications awarded to Progent technical support experts include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), CCNA, CCSP, CCVP, and Design Associate.

To help clients with mixed-OS networks, Progent also offers the support of engineers who have advanced Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager consultants, CISSP specialists, and Information System Security Architecture Professional engineers.

Phone-based services Offered by Progent to customers in Tucson and throughout the state of Arizona include:

  • UNIX, Linux, Solaris, and Apple Mac OS X Expertise
    Progent's UNIX, Linux, Solaris, and Mac OS X online consulting services address a wide spectrum of computer technology such as network architecture, messaging solutions, network and process security, UNIX/Linux and Microsoft Windows coexistence, virtual server technologies for server consolidation and simplified administration, and transitioning from legacy systems to the latest MS Windows or Linux solutions. Progent's group-oriented methodology for resolving technical problems promotes fast escalation, when required, to engineers with appropriate experience to tackle challenging scenarios. This accelerates repair of urgent problems, minimizes network downtime, and cuts service expense.

    Progent's UNIX/Linux support engineers can provide urgent remote assistance for troubleshooting problems within UNIX/Linux networks based on leading versions of UNIX including:

    Major Linux versions for which Progent can provide expert support include:

  • Talk to a Cisco CCIE for High-level Infrastructure Troubleshooting
    Cisco Infrastructure Engineers for Tucson, ArizonaThe Cisco CCIE certification is the highest accreditation for network infrastructure engineers, and validates a consultant's technical skills at the expert level. CCIEs can handle the most complex challenges surrounding network design, installation, management, protection, and troubleshooting. Cisco qualified CCIEs operate closely with Cisco's in-house support staff in isolating anomalies with IOS Software network management utilities and coming up with workarounds or locating program patches. CCIEs are an exceptional value because their broad expertise permits them to fix even the most complex problems rapidly. In many cases, less qualified consultants can wrestle for hours or days with identical tasks that a Cisco CCIE can dispose of in a few minutes. Few support organizations make Cisco CCIEs available to help small and mid-size businesses. Progent offers fast telephone access to a Cisco authorized CCIE so you can get urgent help for severe network infrastructure issues that are impacting business productivity but are beyond the experience of your ordinary network support providers. Progent's CCIE consultants can tie into your computer system via state-of-the-art remote support tools in order to perform efficient, safe, and economical diagnosis and remediation. Progent's Cisco CCIEs can provide assistance with the complete line of Cisco's top-selling selection of infrastructure devices such as PIX 500 Series Firewalls and ASA Series Firewalls, the Catalyst Firewall Services Modules, secure high-speed and integrated services (IS) routers, wireless access points and bridges, Meraki cloud-managed access points, wired and wireless Voice systems, Catalyst family switches, as well as VPN products.

  • Certified Microsoft Windows Experts
    Microsoft Windows Experts for Tucson, ArizonaProgent's Microsoft-qualified remote service professionals can provide network problem solving and IT support for the complete line of Microsoft server platforms. Progent is a Microsoft Gold Certified Partner and can offer your business the expertise of support engineers who can assist your company with a wide range of technology support services including Windows Server 2012 R2 planning and deployment, Windows Server 2008 R2 set up, Microsoft Exchange 2016 planning and deployment, Microsoft Exchange 2013 integration, Exchange Server 2010 maintenance, SharePoint Server 2013 design, Microsoft Skype for Business Server planning and deployment consulting, Lync Server management and Microsoft Office Communications Server troubleshooting, Microsoft Forefront TMG 2010 management and ISA Server 2006 migration, Microsoft SQL Server 2016 integration and programming and Microsoft SQL Server 2014 support, Systems Center Operations Manager (SCOM) system monitoring and reporting, Project Server and Server Online planning, SBS Server 2011 support, and Windows Essentials cloud integration.

    Progent also can deliver a full range of online desktop support such as Windows 7 migration, moving to 64-bit workstation applications, configuring Office 2010, and automating PC desktop image creation.

  • CISM and CISSP Certified System Security Engineers
    CISSP Qualified System Security Specialists for Tucson, ArizonaProgent's certified CISSP, ISSAP, and CISM security engineers offer a range of security solutions to strengthen the protection of your UNIX/Linux, Sun Solaris, Mac or Microsoft Windows environment against internal or external threats or help your business to recuperate quickly following a damaging penetration. Security services available from Progent cover comprehensive network security evaluation utilizing tools such as GFI LANguard NSS, NMAP Port Scanner, and software from Solar Winds tools and Hydra; rapid cleanup after malicious assaults; configuring firewalls; designing secure techniques for off-site and mobile connectivity; defending your messaging infrastructure from viruses, spam and DHA attacks; and initiating round-the-clock network monitoring.

  • Hybrid Cloud Integration
    Azure Integration ConsultantsProgent offers advanced online support services to help organizations of any size connect their IT infrastructure with popular public cloud platforms such as Microsoft Azure and Amazon Web Services (AWS). Progent can help you to plan and manage hybrid ecosystems that support Windows and Linux operating systems and apps in both cloud-only solutions or in hybrid architectures that utilize physical IT assets along with public cloud services. To help you to integrate public cloud services with physical datacenters, Progent can provide a variety of cloud migration support services that include Office 365 Exchange Online integration solutions with on-premises Exchange, Microsoft Azure enterprise hybrid cloud integration, Amazon AWS hybrid cloud integration support, and Amazon Web Marketing Service programming and debugging. Progent has over 15 years of experience delivering advanced consulting services remotely, and Progent can make sure you complete your cloud migration projects quickly and within your budget.
Special Consulting Programs Offered by Progent
Progent can provide the skills of seasoned remote consulting experts for contract projects that small businesses frequently request. Progent's charges for ongoing consulting tasks are set according to the level of expertise of the consultants required. Progent's experience with these important areas of computer technology enables customers to complete critical initiatives economically and on schedule. Progent's project-based online engineering services include:
  • Call Center Support
    Progent's Call Center programs for small organizations with networks that incorporate UNIX, Linux, Sun Solaris, Mac OS X, Cisco, or Microsoft products include full-service Help Desk outsourcing, Virtual Helpdesk services, and Call Center operations consulting. Progent's Help Desk outsourcing support services are designed for smaller businesses who lack the budget to support an internal Help Desk Call Center but who want quick response from a reliable Call Center with professional phone support as well as the available expertise to escalate complex trouble tickets to advanced engineers.

    Progentís Virtual Call Center is intended for larger businesses and acts as a transparent reinforcement of your established Call Center team. Progent's Virtual Help Desk Call Center can serve as an escalation resource to resolve the most difficult technical issues, or be ready in hectic situations when your regular resources are overwhelmed.

    Progent's Help Desk Call Center consulting support can support you in establishing an efficient new Help Desk or enhancing your current one, identifying or customizing Help Desk Call Center software to address the special requirements of your company, or adding occasional phone support personnel to supplement your in-house Help Desk Call Center team to deal with unusually busy events such as software transitions, mass updates, or installing brand new business software.

    Progent's Help Desk Call Center staff of experienced network experts provides your computer users in Tucson or anywhere in the state of Arizona quick access to a dependable network service resource with substantial experience delivering phone consulting and online repair service for computer environments based on UNIX/Linux, Sun Solaris, Apple Mac OS X, Cisco, or Microsoft components. Progent's mission is to give the Help Desk Call Center the reputation as a crucial enabler of company performance, and Progent's intent is to fix rather than merely report IT problems.

  • Business Applications Support: Education, Custom Development, and Troubleshooting
    Progent's Applications Consulting staff offers online advanced consulting expertise and training in specific business application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can provide consulting expertise, programming, and education for familiar Microsoft applications including Microsoft CRM, MS Office Project, Microsoft Word, and Microsoft Excel. To find out more on Progent's expertise, programming, and training offerings for UNIX, Linux, Sun Solaris, Apple Mac, or Microsoft applications, see Progent's Applications Experts Services.

    Progent's Mac professionals can support the imaginative aspect of Apple Mac computing by delivering phone-based consulting services and education in imaging, audio, and video. Progent's support professionals offer expertise in a range of Apple Mac applications including Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac specialists can also assist you with specific projects like capturing or digitizing audio or video or setting up an audio/video production facility.

    Online Network and Server Monitoring Services
    Progent offers businesses in Tucson, or anywhere in the state of Arizona, online network and server monitoring support powered by Microsoft System Center Operations Manager IT infrastructure monitoring, enhanced by Progent for your business so your network support is proactive rather than reactive. By anticipating possible trouble spots before they cause crashes, remote monitoring can avoid inconvenient and costly network failures. Progent can also deploy system monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or Apple Mac systems, Microsoft environments, or environments that support a variety of platforms.

How Your Tucson Company Can Contact Progent's Remote Support Professionals
To get in touch with Progent about emergency phone-based help with UNIX, Linux, Sun Solaris, or Mac OS X networks, go to Progent's Nationwide Phone-Based Help, telephone 1-800-993-9400, or see Contact Progent.

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