Urgent Phone Technical Support for Tucson UNIX or Linux NetworksFor small and midsize companies located in Tucson or anywhere in Arizona, Progent provides help for computer systems powered by UNIX, Linux, Solaris, or Apple Mac OS X or for networks that include a mix of UNIX-family systems and Microsoft Windows platforms. Progent has delivered online support to businesses in all 50 states in the United States. (See Progent's client recommendations). Progent also can furnish the consultation CCIE-qualified engineers for challenging connectivity issues, as well as the services of CISA and CISM-accredited security consultants to handle advanced security design and business continuity planning.

Progent's remote technical support engineers represent exceptional value because they have the real-world experience and the advanced tools to resolve most network problems rapidly. Efficient support reduces direct costs since service calls require a smaller number of billable minutes. Remote help also avoids the expense of sending a consultant to your office. Your organization saves additionally with incidental costs by minimizing or avoiding system outages and associated losses due to business discontinuity, upset customers and vendors, unproductive workers, and distracted management.

Progent's pricing policy for online support is structured to get the most out of your network support investment. Progent bills by the minute for telephone-based consulting, so you owe just for the support that you actually get. In contrast to many remote support firms, Progent imposes no service activation fee or minimum payments. Progent's per-minute billing unit and simple model for billing eliminate situations where fast solutions manage to end up as major bills. Progent's penchant for dealing with technical issues quickly translates into your business conserving cash.

Progent's Remote Technical Support Technologies
Over time, Progent has developed an arsenal of customized tools and field-proven processes that permit the highest degree of effectiveness for remote consulting and troubleshooting for small company computer networks. Progent offers safe VPN support for gateways from a variety of leading sources such as Microsoft, Cisco, Juniper/NetScreen, Netscreen and Watchguard. Protected VPN connectivity enables the staff of Progent's Technical Response Center to connect to your company's system remotely without violating corporate security.

Progent's proprietary technical support database application keeps thorough documentation describing all service that Progent's customers have been provided. Progent's authorized consultants have the benefit of the history of services rendered to each customer by every engineer. This history of trouble tickets and fixes is organized as an easily accessible internal knowledge base that allows Progent's remote support engineers to share their experiences company-wide to make sure that the quality of Progent's support services grows daily. Progent's high-level certifications and close relationships with major technology companies including Cisco and Microsoft make available other vast support databases and allow quick access to vendors' internal engineering staff so Progent's online service specialists are able to find optimal resolutions promptly.

Initiate Remote UNIX, Linux, Solaris, or Mac OS X Network Assistance from Progent
To access Progent's remote services in Tucson or anywhere in Arizona or to find out additional information about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If your company has a critical requirement for network help, visit Immediate Urgent Support.

Remote Technical Services Offered Progent
Progent's remote support engineers possess certified skills in an extensive array of disciplines. This broad range of technical skills permits Progent's consultants to address virtually any emergency likely to occur in a small business information system. Certificates held by Progent engineers in UNIX-family platforms include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer, Red Hat RHCT, Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials earned by Progent service consultants include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified CCNP, CCNA, Security Professional (CCSP), Voice Professional, CCDA and CCDP.

To provide assistance to companies with mixed-operating system networks, Progent also provides the support of consultants with high-level Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager (CISM) consultants, Certified Information Systems Security Professional (CISSP) experts, and ISSAP engineers.

Remote technical support services Offered by Progent to clients in Tucson and throughout the state of Arizona include:

  • UNIX/Linux, Sun Solaris, and Mac OS X Expertise
    Progent's UNIX, Linux, Solaris, and Mac OS X online support services address a broad spectrum of information technology including system architecture, messaging systems, network and operational security, UNIX and Microsoft Windows integration, VMware technologies for server consolidation and easy administration, and transitioning from older systems to current MS Windows or Linux environments. Progent's group-based methodology for resolving network problems enables fast escalation, when required, to engineers with appropriate experience to handle challenging scenarios. This accelerates solutions of urgent problems, reduces network downtime, and lowers support costs.

    Progent's UNIX and Linux consultants can provide urgent online assistance for troubleshooting problems within UNIX, Linux, or Solaris networks powered by popular versions of UNIX including:

    Important Linux versions for which Progent can provide expert support include:

  • Talk to a Cisco Certified Internetwork Expert for High-level Network Troubleshooting
    Cisco Infrastructure Engineers for Tucson, ArizonaThe Cisco CCIE credential is the premier recognition for networking consultants, and indicates a consultant's technical skills at the master level. Cisco CCIEs know how to resolve even the most complex challenges associated with network planning, installation, administration, protection, and problem solving. Cisco qualified CCIEs operate with the highest priority with Cisco's internal engineers in isolating anomalies with IOS network management tools and developing alternate approaches or locating software patches. Cisco qualified CCIEs provide exceptional cost-effectiveness because their deep expertise permits them to solve the most complex problems quickly. In common cases, less experienced consultants can struggle for many hours or days with identical problems that a Cisco-qualified CCIE can fix in minutes. Few service organizations make CCIEs accessible to assist small and mid-size companies. Progent offers quick telephone access to a Cisco-qualified CCIE so you can receive timely assistance for serious network infrastructure problems that are lowering worker productivity but are beyond the comfort zone of your ordinary network service resources. Progent's Cisco CCIE engineers can connect to your network via state-of-the-art on-line support tools in order to provide quick, secure, and economical analysis and remediation. Progent's Cisco CCIEs can provide expertise in all of Cisco's market leading family of networking products including PIX 500 Series Firewalls and ASA Series Firewalls, the Catalyst Firewall Services Module (FWSM), protected broadband and integrated services routers, wireless access points and bridges, Meraki cloud-managed APs, Voice over IP (VoIP) phones and systems, Catalyst Series switches, as well as Virtual Private Network technology.

  • Certified MS Windows Support
    Windows Support for Tucson, ArizonaProgent's Microsoft-certified remote service professionals can provide computer system problem solving and IT help for all Microsoft server technologies. Progent is a Microsoft Gold Partner and can provide your business the assistance of support professionals who can help your company with a broad range of technology support services such as Windows Server 2012 R2 planning and deployment, Windows Server 2008 R2 set up, Microsoft Exchange 2016 Server planning and deployment, Microsoft Exchange Server 2013 consulting, Exchange Server 2010 maintenance, SharePoint 2013 development, Skype for Business migration consulting, Microsoft Lync Server integration and Microsoft Communications Server 2007 troubleshooting, Microsoft Forefront TMG management and ISA Server migration, SQL Server 2016 migration and programming and Microsoft SQL Server 2014 support, Systems Center Operations Manager resource monitoring and reporting, Project Server training, SBS Server 2011 consulting, and Windows Essentials cloud integration.

    Progent also can deliver a broad array of online desktop support such as Microsoft Windows 7 migration, preparing for to 64-bit desktop applications, integrating Office 2010, and streamlining desktop configuration.

  • CISSP and ISSAP Certified System Security Engineers
    CISSP Certified Network Security Experts for Tucson, ArizonaProgent's accredited CISSP and ISSAP security consultants can provide a range of system protection services that can improve the immunity of your UNIX/Linux, Sun Solaris, Apple Mac or Microsoft Windows network against attacks or help you to clean up rapidly after a serious penetration. Security consulting services offered by Progent include: comprehensive network security audits utilizing utilities such as GFI LANguard NSS, NMAP Port Scanner, and software from Solar Winds tools and Hydra; fast recovery from malicious attacks; configuring firewalls; establishing safe mechanisms for off-site and mobile access; guarding your email system against spam and DHA attacks; and instituting 24x7 network monitoring.

  • Hybrid Cloud Integration
    Azure Integration ConsultantsProgent offers advanced online consulting to help businesses of all sizes integrate their IT infrastructure with leading public cloud platforms including Azure and Amazon Web Services (AWS). Progent can help you to plan and administer cost-effective environments that support Windows and Linux operating systems and applications in both cloud-only solutions or in hybrid topologies that seamlessly combine on-premises resources as well as public cloud services. To assist you to integrate public cloud services with networks, Progent can provide a variety of public cloud migration support services such as Office 365 integration solutions with on-premises Exchange, Microsoft Azure hybrid cloud integration, Amazon AWS hybrid cloud integration support, and Amazon Web Marketing Service programming and troubleshooting. Progent has over 15 years of experience delivering advanced consulting expertise online, and Progent can make sure you complete your cloud integration initiatives on schedule and within your budget.
Special Consulting Programs Offered by Progent
Progent offers the skills of seasoned remote consulting experts for contract projects that small businesses often need. Billing charges for ongoing development or consulting projects are determined according to the qualifications of the consultants assigned. Progent's background in these important areas of information technology allows customers to complete critical projects within budget and on schedule. Progent's special remote consulting solutions include:
  • Call Center Expertise
    Progent's Help Desk programs for small businesses with networks that incorporate UNIX/Linux, Sun Solaris, Apple Mac, Cisco, or Microsoft products include comprehensive Help Desk Call Center outsourcing, Virtual Help Desk services, and Call Center consulting. Progent's Help Desk Call Center outsourcing support services are a convenient solution for small companies who lack the resources to create an internal Call Center but who require fast communication with a dependable Help Desk with proficient phone support as well as the technical depth to escalate complex tasks to advanced engineers.

    Progentís Virtual Help Desk is designed for bigger businesses and serves as a seamless reinforcement of your established Helpdesk resources. Progent's Virtual Help Desk Call Center can act as an escalation option to resolve the toughest computer system issues, or be ready in those circumstances when your regular support engineers are overwhelmed.

    Progent's Help Desk consulting expertise can support you in creating an effective new Help Desk or enhancing your established organization, selecting or customizing Help Desk application software to meet the special requirements of your company, or providing temporary phone support staff to reinforce your existing Call Center resources to deal with demanding situations such as software transitions, major upgrades, or installing new business software.

    Progent's Call Center team of veteran information technology professionals provides your customers in Tucson or anywhere in the state of Arizona immediate assistance from a large support group with extensive background offering telephone-based help and remote diagnostics for networks powered by UNIX/Linux, Sun Solaris, Apple Mac, Cisco, or Microsoft technology. Progent's focus is to earn the Help Desk recognition as a solid contributor to company productivity, and Progent's aim is to resolve rather than just record IT issues.

  • Business Applications Services: Education, Customization, and Troubleshooting
    Progent's Applications Consulting Group can supply online and in-depth engineering expertise and training in specific business application areas that include ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting, programming, and training for Microsoft business applications including Microsoft CRM, Microsoft Project, Microsoft Office Word, and Microsoft Excel. To learn more on Progent's expertise, custom programming, and education offerings for UNIX, Linux, Solaris, Mac OS X, or Microsoft applications, go to Progent's Business Application Experts Group.

    Progent's Apple Mac professionals can support the creative facets of Apple Mac systems by offering phone-based help services and education in graphics, sound, and motion video. Progent's support professionals can provide assistance in a range of Mac programs including Photoshop, Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, and Adobe After Effects. Progent's Mac specialists can also help you with specific projects like scanning or digitizing audio/video or integrating an audio/video production lab.

    Online Network Monitoring Support
    Progent can provide companies in Tucson, or anywhere in the state of Arizona, online network monitoring support based on MS Operations Manager IT infrastructure monitoring and reporting, enhanced by Progent to fit your business so that your computer support is proactive and automated. By anticipating potential trouble spots before they grow into network outages, automated monitoring can avoid stressful and costly information system crises. Progent can also assist with network monitoring tools like Nagios and MRTG to diagnose UNIX/Linux, Solaris, or Apple Mac systems, Microsoft Windows networks, or systems that support a variety of operating systems.

How Your Tucson Company Can Contact Progent's Online Support Experts
To get in touch with Progent about emergency remote help with UNIX, Linux, Solaris, or Mac OS X computer systems, go to Progent's Nationwide Online Help, telephone 1-800-993-9400, or see Contact Progent.

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