Immediate Online Consulting for Tucson UNIX or Linux SystemsFor small and midsize businesses located in Tucson or anywhere in the state of Arizona, Progent provides help for information systems powered by UNIX, Linux, Sun Solaris, or Mac OS X or for networks that feature a mix of UNIX-family systems and Windows platforms. Progent has delivered online support to companies in all 50 states in the United States. (See Progent's client testimonials). In addition, Progent can furnish the consultation Cisco CCIE-certified network specialists for complex infrastructure problems, as well as the services of CISSP and CISM-certified security engineers to handle advanced security design and business continuity planning.

Progent's online support engineers represent excellent value because they have the real-world experience and the sophisticated tools to solve most information system problems quickly. This reduces immediate costs because solutions accumulate a smaller number of billable minutes. Online support also eliminates the cost of dispatching a consultant to your site. Your company saves additionally with incidental costs by minimizing or eliminating network outages and related costs due to business disruption, upset clients, unproductive employees, and de-focused executives.

Progent's pricing model for online support is structured to stretch your network support investment. Progent charges by the minute for telephone-based consulting, so you are invoiced exclusively for the support that you actually get. Unlike typical online service companies, Progent requires no initialization surcharge or minimum payments. Progent's one-minute granularity and clean policy for pricing prevent scenarios where fast fixes somehow turn into substantial bills. Progent's skill at dealing with technical issues efficiently results in your company spending less money.

Progent's Remote Support Tools
Over the years, Progent has fine tuned a set of customized technologies and field-proven methodologies that promote the maximum degree of efficiency for online engineering help and troubleshooting for small and midsize company computer systems. Progent offers safe Virtual Private Network support for VPN gateways from multiple leading companies such as Microsoft, Cisco, Juniper Networks, Sonicwall and Watchguard. Protected VPN technology enables the engineers of Progent's remote service group to connect to your company's network remotely without breaching system security.

Progent's sophisticated technical support database system maintains comprehensive documentation for the service that Progent's customers have received. Progent's team engineers have access to the history of support rendered to every customer by any Progent engineer. This database of problems and resolutions is structured as a readily accessible proprietary database that allows Progent's remote support professionals to communicate their experiences company-wide to make sure that the value of Progent's support services improves daily. Progent's advanced certifications and formal relationships with major technology companies including Cisco and Microsoft permit access to additional massive technical support knowledge bases and permit priority access to vendors' internal product engineers with the result that Progent's remote consulting specialists can find optimal resolutions quickly.

Start Receiving Online UNIX, Linux, Solaris, or Mac OS X Technical Assistance from Progent
To get started with Progent's phone support in Tucson or anywhere in Arizona or to learn additional information about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If your company has a critical need for IT help, visit Immediate Urgent Support.

Online Support Services Available from Progent
Progent's phone-based technical service engineers have credentials in a comprehensive array of technologies. This broad scope of capability permits Progent's engineers to address virtually any problem likely to crop up in a small or midsize company information system. Certificates earned by Progent engineers in UNIX/Linux technologies include Certified Network Administrator for Solaris, Red Hat RHCE, Red Hat RHCT, Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications earned by Progent service experts include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), Network Associate, Security Professional (CCSP), CCVP, and Design Professional.

To help clients with multi-platform networks, Progent also provides the support of consultants with high-level Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include CISM consultants, Certified Information Systems Security Professional specialists, and Information System Security Architecture Professional (ISSAP) consultants.

Phone-based support available from Progent to small businesses in Tucson and throughout the state of Arizona include:

  • UNIX, Linux, Sun Solaris, and Mac OS X Expertise
    Progent's UNIX, Linux, Sun Solaris, and Mac OS X remote consulting services cover a wide range of information technology including system architecture, messaging systems, network and operational security, UNIX and Windows coexistence, VMware technologies for server consolidation and easy management, and migration from older systems to the latest Microsoft Windows or Linux environments. Progent's group-based methodology for resolving network problems enables fast escalation, if necessary, to engineers with appropriate experience to handle complex situations. This expedites repair of urgent problems, minimizes network downtime, and lowers support costs.

    Progent's UNIX and Linux consultants can provide urgent online assistance for analyzing anomalies within UNIX/Linux networks powered by popular versions of UNIX such as:

    Major Linux versions for which Progent can provide expertise include:

  • Contact a Cisco CCIE for High-level Infrastructure Problem Solving
    Cisco Infrastructure Consultants for Tucson, ArizonaThe Cisco Certified Internetwork Expert credential is the top recognition for network infrastructure professionals, and certifies an individual's technical skills at the master level. Cisco qualified CCIEs know how to handle even the most intractable problems surrounding network infrastructure planning, integration, administration, security, and repair. CCIEs work with the highest priority with Cisco's in-house support staff in analyzing problems with IOS network management tools and developing alternate approaches or identifying program updates. CCIEs offer exceptional cost-effectiveness since their deep expertise enables them to fix even the most difficult problems quickly. In typical cases, less seasoned service providers can struggle for many hours or days with the same tasks that a CCIE can fix in a few minutes. Few consulting firms make Cisco-qualified CCIEs available to support small and mid-size companies. Progent can provide fast phone contact with a Cisco CCIE so you can get urgent assistance for complex network infrastructure issues that are crippling business efficiency but are not within the scope of your local computer maintenance personnel. Progent's Cisco-qualified CCIE consultants can interface to your computer system via advanced on-line support tools in order to perform quick, secure, and economical diagnosis and repair. Progent's CCIEs offer assistance with the entire range of Cisco's market leading family of connectivity appliances such as PIX 500 Series Firewalls and ASA 5500 Firewalls, the Catalyst Firewall Services Modules, secure high-speed and integrated services routers, Aironet wireless access points, Cisco Meraki cloud-managed access points, VoIP phones and systems, Catalyst Series switches, plus VPN technology.

  • Certified Windows Expertise
    Microsoft Windows Support for Tucson, ArizonaProgent's Microsoft-qualified online support experts can deliver computer troubleshooting and consulting help for the complete line of Microsoft server platforms. Progent is a Microsoft Gold Partner and can offer your business the expertise of consulting engineers who can assist you with a broad range of technology support services including Windows Server 2012 R2 integration, Windows Server 2008 installation, MS Exchange Server 2016 migration, Microsoft Exchange Server 2013 consulting, Microsoft Exchange Server 2010 management, SharePoint Server design, Microsoft Skype for Business planning and deployment support, Lync Server management and Office Communications Server 2007 troubleshooting, Forefront TMG administration and ISA Server migration, SQL Server 2016 migration and programming and SQL Server 2014 consulting, Systems Center Operations Manager (SCOM) resource monitoring and reporting, Project Server planning, SBS Server 2011 consulting, and Windows Essentials migration and cloud integration.

    Progent in addition offers a full range of online desktop support including Windows 7 migration, preparing for to 64-bit desktop applications, configuring Microsoft Office 2010, and streamlining Business Desktop Deployment.

  • CISSP, ISSAP, and CISM Qualified Network Security Experts
    CISSP Qualified Network Security Professionals for Tucson, ArizonaProgent's qualified CISSP, ISSAP, and CISM network security consultants can provide a range of security solutions to enhance the immunity of your UNIX, Linux, Solaris, Apple Mac or Windows environment against attacks or help your company to clean up rapidly following a damaging breach. Security solutions offered by Progent include: thorough network security audits using utilities such as GFI LANguard, AMAP Application Scanner, and products from Solar Winds tools and Netcat; quick recuperation from malicious attacks; installing firewalls; building secure mechanisms for remote and mobile connectivity; protecting your messaging infrastructure against spam and DHA attacks; and managing 24x7 proactive monitoring.

  • Hybrid Cloud Integration
    Azure Integration ConsultantsProgent can provide expert online consulting to help businesses of any size integrate their networks with leading public clouds such as Microsoft Azure and Amazon AWS. Progent can assist your it team to plan and manage cost-effective environments that support Windows and Linux systems and apps in both cloud-based systems or in hybrid network models that utilize on-premises IT assets along with cloud services. To help you to incorporate public clouds with networks, Progent can provide a variety of cloud integration services such as Office 365 integration with on-premises Exchange deployments, Microsoft Azure hybrid cloud solutions, Amazon Web Services hybrid cloud migration, and Amazon Web Marketing Service programming and debugging. Progent has over 15 years of experience delivering advanced consulting expertise online, and Progent can make sure you successfully carry out your cloud integration initiatives quickly and affordably.
Additional Support Services Available from Progent
Progent offers the services of seasoned online consulting experts for contract IT projects that small businesses often need. Progent's rates for longer-term development or consulting tasks are set based on the level of expertise of the engineers required. Progent's experience with these special fields of computer technology allows clients to complete major projects economically and on schedule. Progent's project-based remote engineering solutions include:
  • Call Center Services
    Progent's Call Center service offerings for small and midsize companies with networks that incorporate UNIX/Linux, Sun Solaris, Apple Mac, Cisco, or Microsoft platforms include full-service Help Desk outsourcing, Virtual Help Desk services, and Helpdesk operations consulting. Progent's Help Desk outsourcing services are intended for small organizations who don't have the money or time to build and maintain an in-house Help Desk but who need fast communication with a dependable Call Center with professional phone support plus the available expertise to escalate the most challenging trouble tickets to high-level engineers.

    Progentís Virtual Help Desk is intended for larger companies and serves as a transparent supplement to your existing Help Desk organization. Progent's Virtual Call Center can act as an escalation resource to resolve the toughest network problems, or be available in overflow situations when your other service providers are too busy.

    Progent's Help Desk Call Center consulting expertise can support you in establishing an effective new Call Center or enhancing your current organization, selecting or modifying Help Desk Call Center application software to address the unique needs of your business, or providing occasional online personnel to reinforce your in-house Call Center group to handle unusually busy events like software migrations, major updates, or installing new applications.

    Progent's Call Center staff of seasoned network professionals provides your customers in Tucson or anywhere in the state of Arizona instant communication with a large support group with years of experience providing telephone-based consulting and online repair service for networks based on UNIX/Linux, Solaris, Apple Mac OS X, Cisco, or Microsoft components. Progent's mission is to earn the Call Center recognition as a solid contributor to company productivity, and Progent's policy is to solve instead of simply track IT problems.

  • Applications Support: Training, Custom Development, and Problem Solving
    Progent's Applications Consulting Team provides online advanced engineering support and training in key application fields such as ERP, MRP, accounting system customization, and Customer Relationship Management. Progent also can deliver consulting, custom programming, and education for Microsoft applications including CRM, MS Project, MS Word, and MS Excel. For more about Progent's consulting, custom programming, and education offerings for UNIX, Linux, Sun Solaris, Apple Mac, or Microsoft applications, visit Progent's Applications Experts Team.

    Progent's Mac professionals can nurture the imaginative facets of Mac systems by delivering remote consulting support and education in graphics, audio, and motion video. Progent's support professionals can provide help in a variety of Apple Mac applications such as Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and After Effects. Progent's consultants can also assist you with special procedures like scanning or digitizing audio or video or establishing an audio/video post production facility.

    Remote Network and Server Monitoring Support
    Progent can provide businesses in Tucson, or anywhere in the state of Arizona, online network and server monitoring services powered by Microsoft Operations Manager 2007, enhanced by Progent to accommodate your business so that your IT support is proactive and automated. By detecting looming problems before they cause full-scale emergencies, automated monitoring can ward off inconvenient and expensive network breakdowns. Progent can also deploy network monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or Apple Mac networks, Microsoft Windows environments, or networks powered by a mix of OS platforms.

How Your Tucson Company Can Contact Progent's Online Support Professionals
To contact Progent about urgent phone-based expertise with UNIX, Linux, Solaris, or Apple Mac networks, go to Progent's Nationwide Remote Support, call 1-800-993-9400, or see Contact Progent.

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