Fast Remote Consulting for Tucson UNIX, Linux, or Sun Solaris NetworksFor small and midsize companies located in Tucson or anywhere in Arizona, Progent offers support for computer systems based on UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that include a mix of UNIX and Microsoft technology. Progent has provided online troubleshooting to businesses in all 50 states in the U.S. (See Progent's customer testimonials). Progent also can furnish the consultation Cisco CCIE-certified network specialists for challenging infrastructure issues, plus the services of CISSP-accredited security consultants to help with advanced security design and disaster recovery preparedness.

Progent's online support services represent exceptional value due to the fact that they are equipped with the practical background and the sophisticated tools to solve most network issues quickly. Efficient support lowers direct expenses because solutions accumulate a smaller number of chargeable consulting minutes. Remote support also eliminates the cost of sending a consultant to your office. Your company saves even more with indirect expenses by minimizing or avoiding network outages and related losses resulting from business discontinuity, disgruntled clients, idle employees, and de-focused executives.

Progent's billing policy for remote help is structured to get the most out of your IT service investment. Progent bills per minute for telephone-based assistance, so you owe exclusively for the support that you receive. Unlike many remote support organizations, Progent asks for no startup charge or minimum payments. Progent's one-minute granularity and simple model for billing do away with situations where quick fixes somehow turn into substantial bills. Progent's penchant for solving technical issues quickly results in your business conserving money.

Progent's Online Service Tools
Through years of experience, Progent has developed an arsenal of optimized technologies and field-proven processes which permit the highest level of efficiency for remote technical support and troubleshooting for small business information networks. Progent provides protected Virtual Private Network support for VPN gateways from a variety of leading companies including Microsoft, Cisco, Juniper, Netscreen and Watchguard. Secure VPN technology permits the staff of Progent's online support team to connect to your system remotely without violating system security.

Progent's powerful customer support database system includes detailed records for all support that Progent's customers have received. Progent's staff service personnel have access to the details of support delivered to every Progent customer by any consultant. This database of anomalies and repairs is structured as a quickly exploitable proprietary knowledge base that enables Progent's online technical experts to communicate their experiences company-wide to ensure that the quality of Progent's support services improves over time. Progent's high-level certifications and working associations with key vendors including Cisco and Microsoft make available other massive technical knowledge bases and allow fast response from manufacturers' in-house engineering staff so Progent's remote consulting specialists are able to come up with optimal resolutions in the least time.

Start Receiving Remote UNIX/Linux, Sun Solaris, or Apple macOS and OS X Technical Support from Progent
To get started with Progent's phone support in Tucson or anywhere in Arizona or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If your company has an urgent need for network help, visit Immediate Urgent Support.

Remote Network Support Services Available from Progent
Progent's phone-based technical support professionals possess certified skills in an extensive array of disciplines. This broad range of capability allows Progent's consultants to manage almost any problem that may occur in a small company network. Credentials held by Progent support experts in UNIX-family technologies include Sun Solaris SCNA, Red Hat RHCE, Red Hat RHCT, Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications owned by Progent service consultants include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, Network Associate (CCNA), Security Professional, Voice Professional (CCVP), and Design Associate.

To help clients with multi-OS networks, Progent also offers the skills of engineers who have high-level Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager consultants, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional (ISSAP) engineers.

Online support services available from Progent to small businesses in Tucson and anywhere in the state of Arizona include:

  • UNIX, Linux, Sun Solaris, and macOS and OS X Support Services
    Progent's UNIX/Linux, Sun Solaris, and macOS and OS X remote consulting services address a wide array of information technology such as network infrastructure, messaging systems, network and process security, UNIX and Microsoft Windows integration, VMware products for server economization and simplified management, and migration from legacy systems to current Microsoft Windows or Linux-based environments. Progent's team-oriented methodology for solving network problems enables fast escalation, if necessary, to engineers with task-relevant experience to tackle challenging scenarios. This accelerates repair of urgent problems, reduces lost productivity, and cuts service costs.

    Progent's UNIX/Linux support engineers can provide urgent remote assistance for diagnosing problems affecting UNIX, Linux, or Solaris systems powered by leading derivatives of UNIX including:

    Important Linux variants for which Progent offers expert support include:

  • Contact a Cisco Certified Internetwork Expert for High-level Infrastructure Problem Solving
    Cisco Consultants for Tucson, ArizonaThe Cisco CCIE credential is the top recognition for networking engineers, and certifies an individual's networking knowledge at the expert level. CCIEs can deal with the most difficult problems occurring in network infrastructure design, deployment, maintenance, security, and problem solving. Cisco qualified CCIEs operate on a privileged basis with Cisco's internal support staff in analyzing problems with IOS Software network management tools and coming up with alternate approaches or locating program patches. Cisco qualified CCIEs represent an exceptional value because their deep expertise allows them to solve even the most difficult problems quickly. In typical instances, less experienced service providers can wrestle for many hours or days with the same tasks that a CCIE can dispose of in minutes. Few support providers make CCIEs available to assist small and mid-size businesses. Progent offers fast telephone contact with a CCIE so your company can get immediate support for serious network infrastructure problems that are hurting worker efficiency but are beyond the comfort zone of your regular computer support group or consultant. Progent's CCIE engineers can connect to your environment by means of the latest on-line support technology to perform efficient, secure, and affordable analysis and repair. Progent's CCIEs can provide consulting for the entire range of Cisco's industry-leading selection of networking products such as PIX 500 Series Firewalls and ASA 5500 Series Firewalls, the Catalyst Firewall Services Module (FWSM), secure high-speed and integrated services (IS) routers, Aironet wireless access points, Cisco Meraki cloud-managed APs, wired and wireless Voice phones and systems, Catalyst family switches, as well as Virtual Private Network (VPN) technology.

  • Certified MS Windows Expertise
    Windows Expertise for Tucson, ArizonaProgent's Microsoft-certified remote service experts can deliver network troubleshooting and IT help for all Microsoft server products. Progent is a Microsoft Partner and can offer your company the expertise of support professionals who can assist you with a broad range of platform support services such as Windows Server 2012 R2 integration, Windows Server 2008 installation, Microsoft Exchange Server 2016 planning and deployment, Exchange Server 2013 configuration, Microsoft Exchange Server 2010 monitoring and support, SharePoint 2013 development, Skype for Business Server migration support, Microsoft Lync Server 2013 integration and Microsoft Office Communications Server 2007 troubleshooting, Forefront Threat Management Gateway 2010 administration and ISA Server migration, Microsoft SQL Server 2016 migration and development and Microsoft SQL Server 2014 consulting, Systems Center Operations Manager (SCOM) network monitoring and reporting, Project Server training, SBS Server consulting, and Windows 2012 R2 Essentials cloud integration.

    Progent in addition can deliver a wide range of remote PC desktop support and troubleshooting services including Microsoft Windows 7 migration, moving to 64-bit workstation software, integrating Microsoft Office 2010, and streamlining workstation deployment.

  • CISM and CISSP Qualified System Security Professionals
    CISSP Qualified System Security Professionals for Tucson, ArizonaProgent's certified CISM and CISSP security engineers can provide a range of security solutions that can bolster the protection of your UNIX/Linux, Sun Solaris, Mac or Windows environment against attacks or assist your business to recover rapidly after a damaging breach. Security services available from Progent cover thorough security audits utilizing tools such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and products from Metasploit and Netcat; rapid cleanup after malicious attacks; configuring firewalls; establishing safe architectures for remote and mobile connectivity; securing your email infrastructure from viruses, spam and DHA attacks; and initiating 24x7 proactive monitoring.

  • Hybrid Cloud Integration
    Azure Integration ConsultantsProgent offers advanced remote consulting services to help businesses of any size connect their networks with popular public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can help you to plan and administer cost-effective ecosystems that can include Windows and Linux systems and apps in both cloud-only solutions or in hybrid architectures that utilize physical resources as well as public clouds. To help you to incorporate public clouds with physical datacenters, Progent offers a range of public cloud integration support services that include Office 365 integration with on-premises Exchange deployments, Microsoft Azure hybrid cloud solutions, Amazon Web Services hybrid cloud integration, and Amazon Web Marketing Service (WMS) development and debugging. Progent has over 15 years of background providing high-level consulting expertise online, and Progent can make sure you complete your cloud integration projects quickly and within your budget.
Additional Consulting Services Available from Progent
Progent offers the skills of world-class remote consulting professionals for contract projects that small companies frequently need. Progent's charges for ongoing development or consulting projects are determined according to the level of expertise of the engineers required. Progent's background in these important fields of information technology allows customers to execute major projects economically and on time. Progent's project-based online engineering solutions include:
  • Help Desk Call Center Support
    Progent's Help Desk support programs for small businesses with environments that incorporate UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include full-service Help Desk Call Center outsourcing, Virtual Help Desk services, and Helpdesk consulting. Progent's Help Desk outsourcing services are intended for smaller businesses who don't have the resources to support an in-house Call Center but who want quick access to an effective Call Center with proficient telephone support as well as the in-depth expertise to escalate complex problems to high-level engineers.

    Progentís Virtual Help Desk is designed for larger companies and serves as a transparent extension of your existing Help Desk resources. Progent's Virtual Help Desk Call Center can serve as an escalation resource for the most difficult technical problems, or be ready in those circumstances when your regular resources are swamped.

    Progent's Help Desk consulting services can aid you in creating an effective new Call Center or enhancing your existing one, evaluating or modifying Help Desk application software to handle the unique demands of your business, or adding occasional online personnel to work with your internal Call Center group to handle demanding situations such as software transitions, mass upgrades, or rolling out new applications.

    Progent's Call Center team of seasoned network professionals offers your clients in Tucson or anywhere in the state of Arizona quick access to a large support resource with substantial background offering telephone-based consulting and online diagnostics for computer environments that incorporate UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's mission is to give the Help Desk Call Center recognition as a crucial enabler of business efficiency, and Progent's goal is to solve rather than merely record network issues.

  • Business Applications Services: Education, Development, and Integration
    Progent's Applications Consulting Team can supply online advanced consulting support and training in specific application areas including ERP, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also can deliver expertise, programming, and training for Microsoft business applications such as CRM, Microsoft Project, Microsoft Word, and Microsoft Excel. For additional information concerning Progent's consulting, programming, and training services for UNIX/Linux, Sun Solaris, macOS and OS X, or Microsoft applications, go to Progent's Business Application Experts Group.

    Progent's Mac consultants can nurture the creative aspect of Macintosh computing by providing remote help services and training in imaging, sound, and motion video. Progent's support professionals offer expertise in a range of Mac creative tools including Photoshop, Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac specialists can also assist you with specific projects like capturing or digitizing audio or video or putting together an audio/video post production facility.

    Online Network Monitoring Support
    Progent offers companies in Tucson, or anywhere in the state of Arizona, remote network and server monitoring support powered by Microsoft System Center Operations Manager IT infrastructure monitoring and reporting, adapted by Progent to accommodate your business so that your computer support is proactive rather than reactive. By detecting emerging issues before they evolve into downtime, remote monitoring can minimize stressful and costly network breakdowns. Progent can also provide help with network monitoring utilities such as Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or macOS and OS X environments, Windows networks, or networks that support a combination of operating systems.

How Your Tucson Business Can Contact Progent's Online Service Professionals
To contact Progent about emergency online expertise with UNIX/Linux, Solaris, or macOS and OS X environments, go to Progent's Emergency Remote Support, phone 1-800-993-9400, or visit Contact Progent.

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