Fast Remote Troubleshooting for Tucson Information Networks
Immediate Remote Consulting for Tucson SystemsFor companies located in Tucson or anywhere in the state of Arizona, Progent provides online help for networks based on any combination of Microsoft Windows, Cisco, Mac, or Linux/UNIX technology. Progent's Microsoft certified professionals have delivered online troubleshooting to companies in every state in the U.S. (Check out recommendations from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE engineers to help with challenging networking issues, plus the assistance of CISA and CISSP-certified security consultants to help with high-level security architecture and diagnostic jobs.

Progent's remote support engineers provide exceptional value because they possess the real-world background and have access to the advanced tools required to resolve most information system issues rapidly. This reduces direct expenses because service calls use up minimal chargeable minutes. Remote help also avoids the cost of dispatching a consultant to your site. Your organization saves additionally in incidental expenses by reducing or avoiding network outages and associated losses due to business disruption, disgruntled clients, unproductive workers, and de-focused executives. Progent's extensive online technical support know-how is particularly important for businesses that depend on public clouds for critical network infrastructure or applications such as Azure, Amazon Web Service, or Exchange Online, where on-premises support may not be useful.

Progent's billing policy for online support is designed to stretch your network support investment. Progent charges by the minute for telephone-based consulting, so you are billed only for the services that you receive. Unlike many online support organizations, Progent asks for no service activation surcharge or minimum payments. Progent's one-minute granularity and clean policy for pricing prevent situations where quick solutions somehow turn into large bills. Progent's skill at dealing with technical issues efficiently means you saves money.

Progent's Remote Consulting and Technical Support Expertise
Through years of experience, Progent has fine tuned an arsenal of optimized technologies and field-tested methodologies which permit the highest degree of effectiveness for remote engineering help and troubleshooting for computer systems of all sizes. Progent provides secure VPN support for VPN gateways from multiple popular companies including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology enables the staff of Progent's remote service group to interface to your network without breaching system security.

Progent's advanced service database application stores detailed records of all support that Progent's customers have received. Progent's authorized service personnel have the benefit of the specifics of assistance provided to each Progent customer by every Progent engineer. This database of issues and resolutions is stored as an easily exploitable proprietary knowledge base that permits Progent's online support experts to share their knowledge company-wide to ensure that the efficiency of Progent's technical support improves over time. Progent's advanced certifications and close partnerships with important vendors such as Cisco and Microsoft make available additional vast support databases and permit priority response from vendors' in-house support staff so Progent's online service specialists are able to find optimal resolutions quickly.

Remote support provided by Progent to clients in Tucson and anywhere in the state of Arizona include:

Progent's ProSight Flat-rate Managed IT Services for Small and Medium Size Organizations
Progent provides a family of affordable, fixed-price managed services intended to enable small and medium-size businesses to benefit from the same cutting-edge IT solutions deployed by many of the industry's leading corporations. Progent's ProSight series of IT management outsourcing services covers all key aspects of modern networking including email protection, security and compliance, automated backup/recovery, network infrastructure management, VM cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of leading information security vendors to provide centralized control and world-class protection for your email traffic. The hybrid architecture of Progent's Email Guard combines a Cloud Protection Layer with a local security gateway device to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. The Cloud Protection Layer acts as a preliminary barricade and keeps most threats from making it to your network firewall. This decreases your vulnerability to external attacks and saves network bandwidth and storage. Email Guard's on-premises gateway appliance adds a further layer of analysis for incoming email. For outgoing email, the on-premises security gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email traffic that stays inside your corporate firewall. For more details, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates next generation behavior-based machine learning tools to guard endpoints and physical and virtual servers against modern malware attacks like ransomware and file-less exploits, which easily evade traditional signature-matching anti-virus tools. ProSight ASM safeguards on-premises and cloud resources and provides a single platform to automate the entire threat lifecycle including blocking, identification, mitigation, remediation, and post-attack forensics. Key features include single-click rollback using Windows VSS and automatic network-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent provide small and medium-sized organizations an affordable end-to-end service for reliable backup/disaster recovery (BDR). Available at a low monthly rate, ProSight Data Protection Services automates and monitors your backup activities and enables rapid restoration of vital data, apps and VMs that have become lost or corrupted due to hardware failures, software bugs, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's backup and recovery specialists can deliver advanced expertise to configure ProSight Data Protection Services to to comply with regulatory standards such as HIPPA, FINRA, PCI and Safe Harbor and, when necessary, can help you to recover your business-critical data. Find out more about ProSight Data Protection Services Managed Backup.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for smaller businesses to diagram, track, enhance and debug their connectivity hardware like routers and switches, firewalls, and access points plus servers, printers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology maps are always updated, captures and displays the configuration information of virtually all devices on your network, monitors performance, and sends alerts when problems are discovered. By automating tedious network management activities, WAN Watch can cut hours off ordinary chores such as making network diagrams, reconfiguring your network, finding appliances that require critical software patches, or resolving performance issues. Find out more details about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management (RMM) techniques to help keep your network operating at peak levels by tracking the state of vital computers that power your business network. When ProSight LAN Watch detects a problem, an alert is sent immediately to your designated IT staff and your assigned Progent consultant so all potential issues can be addressed before they can disrupt your network Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a protected fault tolerant data center on a high-performance virtual host configured and maintained by Progent's network support experts. With Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the OS platforms, and the apps. Since the system is virtualized, it can be moved immediately to an alternate hardware solution without a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not tied a single hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, find and safeguard data about your IT infrastructure, processes, applications, and services. You can instantly find passwords or serial numbers and be alerted automatically about impending expirations of SSL certificates or domains. By updating and organizing your IT infrastructure documentation, you can save as much as 50% of time wasted trying to find vital information about your IT network. ProSight IT Asset Management includes a common location for holding and sharing all documents related to managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and associating IT information. Whether youíre planning enhancements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you need when you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable alternative for small and mid-size organizations to get an objective assessment of the overall health of their information system. Powered by some of the top remote monitoring and management platforms in the industry, and supervised by Progent's world-class group of information technology professionals, ProSight Network Audits help you see how well the deployment of your core network assets adhere to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver instant benefits like a cleaner Active Directory (AD) environment. Both versions also come with one year of advanced remote network monitoring and management (RMM). Advantages can include easier network management, improved compliance with data security regulations, higher utilization of network resources, quicker troubleshooting, more dependable backup and restore, and higher availability. Learn more about ProSight Network Audits IT infrastructure assessment.

Additional Support Programs Offered by Progent
Progent offers the skills of seasoned remote consulting professionals for special IT projects. Progent's charges for ongoing development or consulting tasks are determined based on the qualifications of the consultants required. Progent's background in these important fields of information technology enables clients to complete critical projects economically and on time. Progent's project-based remote consulting solutions include:

  • Call Center Services
    Progent's Help Desk service offerings for businesses with networks based on Windows, Cisco, Apple Mac, UNIX, or Linux products include comprehensive Help Desk Call Center outsourcing, virtual Helpdesk services, and Call Center process consulting. Progent's Call Center outsourcing services are well suited for companies who don't have the resources to create an in-house Call Center but who want quick access to a reliable Call Center with professional telephone support as well as the ability to escalate the most challenging trouble tickets to high-level consultants.

    Progentís Virtual Call Center is designed for bigger companies and serves as a transparent supplement to your existing Call Center resources. Progent's Virtual Help Desk can operate as a an escalation alternative for the toughest network problems, or be available in those instances when your ordinary service providers are overwhelmed.

    Progent's Help Desk Call Center staff of seasoned information technology professionals provides your workers in Tucson or anywhere in the state of Arizona rapid assistance from a large network service group with substantial background providing telephone-based support and remote repair service for IT systems powered by Windows, Cisco, Apple Mac OS X, or UNIX/Linux components. Progent's mission is to earn the Help Desk Call Center recognition as a crucial driver of business productivity, and Progent's aim is to solve and not simply track technical issues.

  • Business Applications Services: Education, Custom Development, and Integration
    Progent's Applications Experts Team provides phone-based advanced consulting expertise and education in specific application areas that include Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also can deliver consulting, custom programming, and education for Microsoft business applications including Microsoft CRM, MS Office Project, Office Word, and Office Excel. To learn more on Progent's consulting, custom development, and training services, see Progent's Business Application Experts Services.

  • Unified and Streamlined Management of Hybrid Cloud Networks
    System Center 2016 centralizes and automates the management of hybrid cloud environments through advanced support for Windows Server 2016, Windows 10 clients; cohesive management of multi-OS environments that include various Linux distributions, Microsoft Hyper-V and VMware; and better cloud support including tighter integration with Intune for iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consulting experts can provide world-class online and onsite expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help you to design and configure a new deployment of Microsoft System Center 2016, expand or optimize your current one, migrate efficiently from a prior release of System Center, or troubleshoot your System Center solution.

  • Remote Hybrid Network Monitoring Support
    Progent offers organizations in Tucson, or anywhere in the state of Arizona, remote hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM 2016) expertise and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can tune Operations Manager to suit your environment so that your network support is proactive rather than reactive. By anticipating potential problems before they grow into network outages, automated monitoring can head off inconvenient and costly service crises. Progent can also deploy network monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or Mac OS X networks, Microsoft environments, or environments that incorporate a combination of operating systems.
How Your Tucson Company Can Contact Progent's Online Support Experts
To contact Progent about urgent online help with Microsoft, Apple Mac, or Linux computer systems, visit Progent's Urgent Online Help, phone 1-800-993-9400, or visit Contact Progent. For organizations and new ventures in Tucson or throughout the state of Arizona, Progent's online network support specialists can deliver effective and economical IT support the moment your business has to have it. More than 15 years of offering remote repair services has earned Microsoft Gold Partner status for Progent's consultants and has allowed Progent to develop world-class troubleshooting capability and to refine remote access technology to fix computer problems rapidly while avoiding the cost and lost productivity associated with on-site service visits.

Even if your Tucson office deals with a regular freelance consultant or maintains an in-house IT staff that know how to handle day-to-day network problems, Progentís Microsoft and Cisco certified engineers can still provide an easy and seamless remote extension of your on-site resources for situations when your regular service personnel either lack the bandwidth or the expertise to fix unexpected system emergencies or especially challenging integration problems.

Details of Progent's Online Computer Support for Tucson
Progent's phone help, remote repair, system security consulting, and system administration services offer companies in Tucson or anywhere in the state of Arizona the greatest leverage for your support budget. Whether you require one-time telephone help and Internet-based troubleshooting or full-time Help Desk Call Center services and system administration, Progent's experts can deliver your company world class IT support while allowing you to avoid the expense and administration overhead of carrying a full-service in-house IT organization. Key features of Progent's National Remote Support services include:

How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Gold Partner consulting firm and Progent's number of employees, depth of IT experience, refined support tools, and understanding of corporate IT allow offices to escape the limitations associated with excessive dependence on smaller consulting organizations, individual freelance service providers, or over-stretched in-house IT help.

Progent adds value by providing:

  • Certified Knowledge of Microsoft's Entire Range of Server Platforms
    Progent offers in-depth expertise for Microsoftís leading server products with services such as Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server migration and deployment consulting, Windows Server 2008 R2 support, Windows Server 2003 upgrades, MS Exchange Server 2016 planning and deployment, Microsoft Exchange Server 2013 integration, Exchange Server 2010 management, Exchange Server 2007 and Exchange Server 2003 moves, plus Microsoft SQL Server 2016 upgrades, SQL Server 2014 support, and SQL Server 2012 management and troubleshooting.

  • Value Pricing
    Progent's pricing policy is to bill for online support and on-premises visits per minute. Consequently, you pay just for received services. Progent does not demand a more expensive rate for off-hours or priority support, and inside California or in areas where Progent offers on-site support, Progent does not bill for travel except for urgent calls where on-site time is less than four hours. In addition, Progent imposes no startup charge and requires no retainer for support services delivered during regular working hours. Many support firms impose large minimum payments or charge for each quarter hour or longer. Progent's fine granularity does away with big bills for quick fixes so you will not be tempted to allow simple problems to fester.

  • Information Transfer
    Progent practices knowledge transfer from Progent's support experts to clients. By educating customers to resolve problems that are within their comfort zone, Progent is able to concentrate on offering high-value skills where Progent has few competitors. Companies who work with familiar freelance consultants or who maintain in-house support personnel benefit when Progent passes on information about critical technology and tested methodologies to make their networks more robust, secure, and efficient.

  • Automated Network Monitoring with MS System Center Operations Manager
    Progent is one of the only IT service companies to offer 24x7 network monitoring services powered by Microsoft Operations Manager. MS Operations Manager causes your computer maintenance to be anticipatory rather than reactive. By anticipating possible issues before they cause downtime, network monitoring can save your IT network from stressful and costly service losses.
How Does My Business Start Receiving Online Technical Support from Progent?
To initiate Progent's online help services or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT support, go to Immediate Network Support.















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