Fast Remote Technical Support for Tucson Computer Networks
Fast Online Help for Tucson SystemsFor companies located in Tucson or anywhere in the state of Arizona, Progent provides online help for information systems based on any combination of Microsoft, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft qualified professionals have delivered online support to businesses in every state in the United States. (Check out recommendations from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE network specialists to solve challenging infrastructure issues, as well as the services of CISA and CISM-accredited security consultants to help with advanced security architecture and diagnostic jobs.

Progent's remote technical support engineers offer exceptional leverage due to the fact that they have the practical experience and have access to the advanced tools required to resolve the majority of network problems quickly. Efficient support lowers immediate expenses since solutions accumulate minimal chargeable minutes. Online help also eliminates the cost of dispatching an engineer to your office. Your company benefits additionally in incidental expenses by reducing or eliminating system outages and related losses stemming from business discontinuity, disgruntled clients, idle employees, and distracted executives. Progent's extensive remote consulting expertise is especially important in environments that are dependent on public clouds for critical network infrastructure or applications such as Azure, Amazon AWA, or Office 365 Exchange Online, where onsite tech support may not be useful.

Progent's pricing model for remote support is structured to stretch your network support dollar. Progent charges on a per-minute basis for telephone-based assistance, so you owe only for the support that you receive. In contrast to many online service firms, Progent asks for no initialization fee or minimum job duration. Progent's one-minute granularity and simple policy for pricing avoid situations where speedy. minor fixes manage to turn into large invoices. Progent's skill at solving technical issues quickly means your business saves cash.

Progent's Remote Consulting and Technical Support Expertise
Over time, Progent has mastered an array of customized tools and field-tested processes that promote the highest level of effectiveness for remote technical support and troubleshooting for information systems of any size. Progent offers safe Virtual Private Network support for gateways from a variety of popular companies including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology permits the experts of Progent's online support team to link to your system remotely without compromising network security.

Progent's advanced customer support reporting system keeps detailed documentation for all service that Progent's clients have been provided. Progent's team consultants have access to the specifics of all help rendered to each client by every consultant. This history of problems and responses is stored as a conveniently exploitable proprietary knowledge base that permits Progent's online support engineers to share their knowledge with the whole team to ensure that the value of Progent's support services grows over time. Progent's extensive list of accreditations and close relationships with key vendors including Cisco and Microsoft open up additional extensive support databases and permit quick access to vendors' internal support staff with the result that Progent's online service specialists are able to arrive at optimal solutions in the least time.

Remote technical services provided by Progent to businesses in Tucson and anywhere in the state of Arizona include:

ProSight Flat-rate Managed IT Services for Small and Mid-size Businesses
Progent offers a family of affordable, fixed-price services designed to enable small and mid-size businesses to benefit from the same cutting-edge IT solutions deployed by many of the industry's leading corporations. The ProSight line of IT management outsourcing services addresses all critical facets of information technology including email content filtering, behavioral-based threat defense, automated backup/recovery, infrastructure management, VM cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates next generation behavior analysis technology to guard endpoints and servers and VMs against new malware assaults such as ransomware and file-less exploits, which easily get by legacy signature-based anti-virus products. ProSight ASM protects local and cloud resources and offers a single platform to manage the entire malware attack progression including filtering, identification, mitigation, remediation, and forensics. Key capabilities include one-click rollback with Windows VSS and automatic network-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Exchange Filtering
    Progent's ProSight Enhanced Security Protection managed services deliver affordable multi-layer protection for physical servers and virtual machines, workstations, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and advanced heuristics for continuously monitoring and responding to security assaults from all attack vectors. ProSight ESP offers two-way firewall protection, penetration alarms, endpoint management, and web filtering via leading-edge tools incorporated within a single agent accessible from a unified console. Progent's security and virtualization consultants can help you to plan and implement a ProSight ESP deployment that addresses your company's specific needs and that allows you demonstrate compliance with government and industry information protection standards. Progent will help you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that call for immediate attention. Progent's consultants can also help your company to set up and test a backup and restore solution such as ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent offer small and medium-sized organizations an affordable and fully managed service for reliable backup/disaster recovery. Available at a fixed monthly rate, ProSight Data Protection Services automates your backup activities and allows rapid restoration of critical data, apps and virtual machines that have become unavailable or damaged due to component breakdowns, software glitches, disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's cloud backup consultants can provide advanced support to configure ProSight Data Protection Services to to comply with regulatory standards such as HIPPA, FIRPA, and PCI and, when necessary, can help you to restore your critical information. Find out more about ProSight DPS Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of leading information security companies to provide web-based management and comprehensive protection for all your email traffic. The hybrid structure of Email Guard managed service integrates a Cloud Protection Layer with an on-premises security gateway appliance to offer advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based malware. The cloud filter serves as a first line of defense and keeps the vast majority of threats from making it to your security perimeter. This reduces your exposure to external attacks and conserves network bandwidth and storage space. Email Guard's onsite security gateway appliance provides a deeper level of analysis for inbound email. For outgoing email, the onsite gateway offers AV and anti-spam protection, DLP, and email encryption. The local gateway can also help Exchange Server to track and protect internal email traffic that originates and ends within your security perimeter. For more details, see ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for small and mid-sized businesses to diagram, track, reconfigure and troubleshoot their connectivity appliances like routers, firewalls, and wireless controllers plus servers, printers, client computers and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that network maps are always current, captures and displays the configuration information of almost all devices connected to your network, monitors performance, and sends notices when problems are discovered. By automating time-consuming management and troubleshooting processes, ProSight WAN Watch can cut hours off common tasks like making network diagrams, reconfiguring your network, finding devices that require critical software patches, or isolating performance issues. Find out more about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses advanced remote monitoring and management (RMM) technology to keep your network operating at peak levels by checking the state of critical computers that power your business network. When ProSight LAN Watch detects a problem, an alert is transmitted automatically to your specified IT staff and your Progent engineering consultant so that any potential issues can be addressed before they can impact your network Find out more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a protected Tier III data center on a fast virtual machine host configured and maintained by Progent's network support professionals. Under Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system software, and the applications. Since the environment is virtualized, it can be moved immediately to a different hosting solution without a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, retrieve and safeguard data related to your IT infrastructure, processes, business apps, and services. You can quickly find passwords or IP addresses and be warned about impending expirations of SSLs or domains. By updating and organizing your IT documentation, you can eliminate as much as half of time spent searching for vital information about your network. ProSight IT Asset Management includes a centralized location for holding and sharing all documents related to managing your network infrastructure such as recommended procedures and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and associating IT data. Whether youíre making enhancements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the data you require when you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable way for small and medium-size businesses to get an unbiased assessment of the health of their IT system. Powered by some of the top remote monitoring and management (RMM) tools in the industry, and supervised by Progent's certified team of information technology experts, ProSight Network Audits help you see how well the configuration of your core network devices adhere to best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant benefits such as a cleaner Active Directory (AD) environment. Both versions also come with one year of advanced remote network monitoring and management. Benefits can include easier management, improved compliance with data security requirements, more efficient utilization of network assets, faster troubleshooting, more dependable backup and restore, and higher availability. See more about Progent's ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service built around a phone interview with a Progent backup/recovery expert. The interview is intended to help evaluate your organization's ability to block or recover quickly from a ransomware incident. Progent will consult with you personally to collect information concerning your existing AV defense and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can apply best practices to build a cost-effective security and backup/recovery environment that aligns with your business requirements. For additional information, refer to Progent's ProSight Ransomware Preparedness Report.

Special Consulting Services Offered by Progent
Progent offers the skills of world-class remote consulting professionals for special IT projects. Progent's charges for ongoing consulting tasks are set based on the qualifications of the engineers required. Progent's background in these important fields of information technology allows clients to complete major initiatives economically and on schedule. Progent's project-based online consulting solutions include:

  • Call Center Expertise
    Progent's Help Desk Call Center service options for organizations with environments that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology include comprehensive Call Center outsourcing, virtual Helpdesk support services, and Help Desk operations consulting. Progent's Help Desk Call Center outsourcing support services are intended for organizations who lack the budget to assemble and manage an in-house Help Desk but who require quick communication with an effective Help Desk Call Center with proficient phone assistance as well as the expertise to escalate complex tasks to advanced engineers.

    Progentís Virtual Help Desk is intended for bigger companies and operates as a seamless addition to your current Help Desk staff. Progent's Virtual Help Desk can operate as a an escalation option to handle the toughest computer system challenges, or be ready in overflow circumstances when your ordinary support engineers are too busy.

    Progent's Help Desk staff of seasoned network experts offers your workers in Tucson or anywhere in the state of Arizona immediate communication with an effective network service group with substantial background providing telephone-based consulting and remote repair service for computer environments powered by Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's focus is to give the Help Desk Call Center perception as a major contributor to business success, and Progent's aim is to resolve rather than simply annotate technical issues.

  • Business Applications Services: Training, Custom Programming, and Problem Solving
    Progent's Applications Consulting staff offers online professional engineering support and education in specific business application fields including ERP, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also can provide expertise, custom programming, and education for familiar Microsoft applications including CRM, Microsoft Office Project, Microsoft Office 365 Word, and Office 365 Excel. To read additional information concerning Progent's expertise, custom programming, and education offerings, visit Progent's Business Application Experts Services.

  • Unified and Streamlined Administration of Hybrid Cloud Environments
    Microsoft System Center 2016 unifies and automates the management of hybrid cloud environments through comprehensive integration with Windows Server 2016 servers, Windows 10; seamless management of mixed-OS networks that include Linux, Microsoft Hyper-V and VMware vSphere; and better cloud support such as closer integration with Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consulting experts offer world-class remote and onsite support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help you to plan and configure a new implementation of Microsoft System Center 2016, expand or optimize your current one, upgrade smoothly from a previous release of System Center, or troubleshoot your System Center solution.

  • Online IT Infrastructure Monitoring Support
    Progent can deliver organizations in Tucson, or anywhere in the state of Arizona, online hybrid network monitoring and reporting by providing Microsoft System Center 2016 Operations Manager (SCOM) consulting services and System Center 2012 Operations Manager support. Progent can adapt Operations Manager to accommodate your environment so that your computer support is proactive rather than reactive. By detecting looming issues before they grow into crashes, remote monitoring can minimize stressful and expensive information system crises. Progent can also use server and infrastructure monitoring tools like Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft environments, or networks that incorporate multiple operating systems.
How Your Tucson Company Can Contact Progent's Online Service Professionals
To get in touch with Progent about urgent phone-based assistance with Windows, Apple macOS and OS X, or Linux computer systems, go to Progent's Urgent Phone-Based Help, call 1-800-993-9400, or refer to Contact Progent. For businesses and new businesses in Tucson or throughout the state of Arizona, Progent's online computer support specialists can deliver effective and economical IT help whenever your company has to have it. More than 15 years of delivering remote tech support has earned Microsoft Partner status for Progent's team of engineers and has helped Progent to develop world-class troubleshooting skills and to fine tune online connectivity technology to fix network problems rapidly while eliminating the expense and lost time that comes with on-site support visits.

Even if your Tucson company deals with a regular independent support technician or employs an in-house IT staff that can handle the majority of computer issues, Progentís Microsoft certified consultants can offer an easy and seamless virtual expansion of your on-site resources in cases when your usual IT support personnel either don't have the time or the experience to handle sudden system crises or particularly complex integration projects.

Advantages of Progent's IT Support for Companies in Tucson
Progent's remote network troubleshooting services enable your Tucson organization to enjoy the advantages of immediate, enterprise-grade network support without the cost of managing an in-house IT staff. Your network will derive greater strategic value by becoming more reliable, efficient, and protected. Benefits to your business include:

  • Convenient virtual extension of your on-site IT resources
    With most businesses in Tucson or anywhere in Arizona, local network support providers, whether represented by independent consultants or an in-house maintenance staff, can resolve the majority of technical issues. On the other hand, IT crises can spring up when your regular resources are overstretched or unavailable, and some problems may involve technology that is beyond the scope of your usual service personnel. In these situations, Progent's online support experts offer a convenient, quick, and budget-friendly way to augment your local help and to transfer useful knowledge to improve your ability to resolve downstream issues in-house.

  • Reduced Dependence on Individual Consultants
    For network maintenance, smaller offices commonly rely on independent freelance consultants. While freelance service people have smaller overhead than big support companies and can afford to charge marginally less, they are occasionally overextended, making it difficult to respond quickly to crisis situations. If a freelance service provider is occupied with another customer, sick, on vacation, or in training, the absence of backup help may require your business to go without help during an emergency. As your company grows, system downtime and trouble with critical applications are more costly. The money you thought you were conserving on an independent can be consumed quickly by reduced productivity. Progent provides a dependable source of backup support expertise to insure your IT system is always available.

  • Create a Solid Foundation for Smooth Growth
    Businesses often begin with an information architecture implemented on a modest budget. Without a robust framework, band-aid fixes can get piled on top of a weak foundation. When a network grows, stability and expandability issues can impede the productivity of the business. Such poorly built systems need careful assessment, intelligent long-term planning, and extensive technical expertise to upgrade to a network architecture that can offer the solid foundation to meet current business demands and ease future growth.

  • Work with Solution Providers Rather Than Product Resellers
    Smaller businesses require advice and technical training to negotiate an ever more complicated array of technology alternatives capable of promoting business growth and improving efficiency. Businesses hardly need a computer consultant who is trying to earn a commission on a certain vendor's technology. IT consulting and product sales can result in a situation where the recommended solution is designed around a predetermined product rather than the genuine requirements of a business. Progent avoids these dilemmas by selling only services instead of products. This allows Progent to align IT consulting with the best interests of customers.

What Makes Progent Different from Other Support Organizations?
Progent is a Microsoft Partner support company and Progent's number of employees, range of IT knowledge, refined remote support tools, and familiarity with enterprise networking allow businesses to avoid the pitfalls of excessive reliance on smaller consulting organizations, independent freelance service providers, or limited in-house IT help.

Progent adds value by providing:

  • Proven Methodology
    Progentís staff of Microsoft and Cisco certified consultants average more than ten years of hands-on industry experience, in the trenches of IT service, performing a broad variety of technical tasks for a large array of businesses. Every Progent support professional shares a refined collection of personal best practices which are incorporated into shared leading practices training that Progent teaches its support staff. This means that you get not just world-class IT capability, but also a support engineer with proven methods for using computer knowledge to resolve real-world network problems efficiently.

  • Value Pricing
    Progent's pricing policy is to charge for online support and in-person visits by the minute. Consequently, you are charged exclusively for received support. Progent does not impose a more expensive rate for off-hours or priority service, and inside California or in areas where Progent offers in-person service, Progent does not charge for travel except for emergency support where on-site work is less than 4 hours. Also, Progent imposes no startup fee and requires no retainer for services delivered during normal working hours. Many support firms demand substantial minimum payments or charge for every fifteen minutes or longer. Progent's one-minute granularity avoids large invoices for quick solutions so you will not be forced to permit simple problems to stay unaddressed.

  • Complete Documentation of IT Services
    Progent has developed a comprehensive support reporting system that stores and organizes complete documentation for all billed services. Unlike some independent consultants or local service organizations who offer minimal documentation or details of services performed, every service provided by Progent is accompanied by comprehensive documentation. Every Progent consultant has access to the service documentation transmitted by each staff member to each client. The practice of documenting and organizing service records results in more efficient support and eliminates a slew of common problems such as when a support client is virtually held captive to a consultant who wonít release vital service information.

  • Remote Network Monitoring with Microsoft System Center Operations Manager
    Progent is one of the few IT service companies to provide 24x7 network monitoring services powered by MS Operations Manager. Microsoft System Center Operations Manager causes your network maintenance to be anticipatory instead of reactive. By uncovering potential issues before they cause downtime, network monitoring can save your IT network from painful and expensive service losses.
How Does Our Company Start Receiving Remote Technical Help from Progent?
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network support, go to Immediate Online Support.















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