Fast and Affordable Remote Technical Support for Tucson Networks
Fast Phone Support for Tucson SystemsFor companies in Tucson or anywhere in Arizona, Progent provides remote help for networks based on Microsoft, Cisco, macOS and OS , or Linux/UNIX technology. Progent's Microsoft qualified engineers have provided remote troubleshooting to businesses in all 50 states in the United States. (See recommendations from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE engineers to solve complex networking problems, as well as the assistance of CISA and CISSP-qualified cybersecurity experts to handle high-level security design and troubleshooting jobs.

Progent's remote support engineers offer exceptional value because they have the practical experience and have access to the advanced tools needed to solve the majority of information system issues rapidly. This lowers direct costs since solutions require fewer billable minutes. Online help also eliminates the cost of dispatching an engineer to your location. Your company benefits even more with indirect expenses by reducing or avoiding system downtime and associated losses due to business discontinuity, disgruntled customers and vendors, unproductive employees, and distracted management. Progent's advanced online consulting experience is particularly valuable for businesses that depend on public clouds for vital network infrastructure or applications such as Azure, Amazon AWA, or Office 365 Exchange Online, where onsite tech support may not be useful.

Progent's pricing model for online help is structured to stretch your IT service dollar. Progent bills per minute for telephone-based consulting, so you are charged exclusively for the services that you receive. Unlike typical remote support firms, Progent imposes no service activation surcharge or minimum payments. Progent's per-minute billing unit and clean model for pricing eliminate situations where quick solutions somehow end up as large tabs. Progent's penchant for handling technical issues efficiently means you saves cash.

Progent's Online Consulting and Technical Support Expertise
Through years of experience, Progent has mastered a set of optimized technologies and field-tested processes that allow the highest level of effectiveness for online engineering help and repair for computer systems of all sizes. Progent provides protected VPN support for VPN gateways from a variety of popular sources such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access permits the engineers of Progent's Technical Response Center to interface to your company's network without breaching corporate security.

Progent's powerful customer support reporting system includes detailed documentation describing all service that Progent's clients have received. Progent's staff engineers have access to the specifics of services delivered to each client by every engineer. This archive of problems and resolutions is organized as a quickly retrievable proprietary database that permits Progent's remote technical experts to communicate their knowledge company-wide to ensure that the quality of Progent's technical support grows daily. Progent's advanced accreditations and close relationships with key technology companies such as Cisco and Microsoft make available other extensive technical knowledge bases and permit priority response from manufacturers' internal engineering staff so Progent's remote service specialists are able to come up with optimal solutions in the least time.

Online technical support services provided by Progent to businesses in Tucson and throughout the state of Arizona include:

ProSight Fixed-price Managed Services for Small and Mid-size Organizations
Progent provides a family of low-cost, flat-rate managed services designed to enable small and medium-size businesses to utilize the same best-of-breed technology deployed by some of the world's top corporations. The ProSight suite of network monitoring and management services addresses all key areas of modern networking such as email content filtering, behavioral-based threat defense, cloud-based backup/recovery, infrastructure monitoring and management, virtual server cloud hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes cutting edge behavior machine learning tools to guard endpoints as well as physical and virtual servers against modern malware assaults such as ransomware and email phishing, which easily escape traditional signature-based AV tools. ProSight ASM safeguards on-premises and cloud resources and provides a unified platform to automate the entire threat progression including filtering, detection, mitigation, cleanup, and post-attack forensics. Key features include single-click rollback using Windows VSS and automatic network-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Microsoft Exchange Filtering
    ProSight Enhanced Security Protection (ESP) services offer economical in-depth security for physical servers and VMs, workstations, smartphones, and Microsoft Exchange. ProSight ESP uses contextual security and modern behavior analysis for continuously monitoring and responding to cyber assaults from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alarms, endpoint management, and web filtering through cutting-edge technologies packaged within one agent managed from a unified console. Progent's security and virtualization consultants can help your business to plan and implement a ProSight ESP deployment that addresses your company's unique requirements and that helps you achieve and demonstrate compliance with legal and industry data security regulations. Progent will assist you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that call for immediate action. Progent can also help your company to install and test a backup and restore system like ProSight Data Protection Services so you can recover rapidly from a potentially disastrous cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services offer small and mid-sized organizations a low cost end-to-end solution for secure backup/disaster recovery (BDR). Available at a low monthly cost, ProSight DPS automates your backup activities and allows rapid restoration of critical data, apps and virtual machines that have become unavailable or corrupted due to hardware breakdowns, software bugs, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local device, or mirrored to both. Progent's backup and recovery consultants can provide world-class support to configure ProSight DPS to be compliant with government and industry regulatory standards like HIPPA, FINRA, PCI and Safe Harbor and, whenever needed, can help you to restore your business-critical data. Read more about ProSight DPS Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of leading information security companies to provide centralized management and comprehensive protection for your email traffic. The hybrid architecture of Progent's Email Guard integrates a Cloud Protection Layer with a local security gateway device to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne malware. The Cloud Protection Layer serves as a first line of defense and keeps the vast majority of unwanted email from making it to your network firewall. This decreases your exposure to external attacks and conserves system bandwidth and storage space. Email Guard's on-premises gateway appliance provides a further level of analysis for inbound email. For outgoing email, the local gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also assist Exchange Server to monitor and safeguard internal email traffic that originates and ends within your security perimeter. For more details, visit ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Management
    Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized organizations to diagram, track, optimize and debug their connectivity appliances like routers and switches, firewalls, and load balancers plus servers, printers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch makes sure that network maps are always updated, copies and manages the configuration information of almost all devices on your network, tracks performance, and sends notices when potential issues are discovered. By automating tedious management and troubleshooting activities, ProSight WAN Watch can knock hours off common chores such as making network diagrams, reconfiguring your network, locating devices that require critical software patches, or identifying the cause of performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management technology to help keep your IT system operating at peak levels by checking the state of vital assets that drive your information system. When ProSight LAN Watch detects an issue, an alarm is sent automatically to your designated IT staff and your Progent consultant so that any potential problems can be addressed before they can impact your network Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a protected fault tolerant data center on a fast virtual machine host configured and maintained by Progent's IT support experts. With Progent's ProSight Virtual Hosting model, the client owns the data, the OS platforms, and the apps. Since the system is virtualized, it can be ported immediately to an alternate hardware environment without a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, you are not tied one hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, find and safeguard information related to your network infrastructure, procedures, applications, and services. You can instantly find passwords or IP addresses and be alerted about upcoming expirations of SSLs ,domains or warranties. By cleaning up and organizing your network documentation, you can eliminate as much as half of time wasted trying to find critical information about your network. ProSight IT Asset Management includes a common location for storing and collaborating on all documents related to managing your business network like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and associating IT data. Whether youíre planning improvements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you require as soon as you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost way for small and mid-size businesses to get an unbiased assessment of the health of their information system. Based on some of the top remote monitoring and management (RMM) tools available, and supervised by Progent's certified group of information technology experts, ProSight Network Audits help you see how well the configuration of your essential network devices conform to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide immediate ROI like a cleaner Active Directory (AD) environment. Both also come with one year of cutting-edge remote network monitoring and management (RMM). Benefits can include easier management, improved compliance with government and industry security standards, more efficient utilization of IT resources, faster problem resolution, more dependable backup and recovery, and increased uptime. Learn more information about ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service based on a phone interview with a Progent backup/recovery expert. The fact-finding interview is intended to assess your company's ability to block or recover quickly after a ransomware attack. Progent will work with you personally to collect information about your existing antivirus tools and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can follow best practices to build an efficient AV and backup/recovery environment that meets your company's requirements. For additional information, see Progent's ProSight Ransomware Preparedness Report Service.

Special Consulting Programs Available from Progent
Progent can provide the services of seasoned online consulting experts for special IT projects. Progent's charges for longer-term development or consulting tasks are set based on the level of expertise of the consultants required. Progent's experience with these important areas of computer technology allows customers to complete major projects economically and on time. Progent's special remote engineering services include:

  • Help Desk Expertise
    Progent's Help Desk support programs for organizations with networks based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux platforms include comprehensive Call Center outsourcing, virtual Helpdesk services, and Helpdesk operations consulting. Progent's Help Desk Call Center outsourcing services are intended for businesses who don't have the money or time to create an internal Call Center but who want quick communication with an efficient Call Center with professional phone support as well as the ability to escalate complex trouble tickets to high-level consultants.

    Progent's Help Desk Call Center consulting support can support you in building an effective new Help Desk or improving your existing organization, selecting or modifying Help Desk Call Center software products to meet the special demands of your business, or adding temporary online personnel to reinforce your internal Help Desk group to deal with demanding scenarios such as software transitions, major updates, or rolling out brand new business software.

    Progent's Help Desk staff of veteran information technology experts gives your customers in Tucson or anywhere in the state of Arizona quick communication with a reliable technical support group with extensive experience delivering phone consulting and online troubleshooting for IT systems based on Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's mission is to earn the Help Desk recognition as a crucial enabler of company efficiency, and Progent's policy is to solve rather than simply report IT issues.

  • Applications Services: Training, Programming, and Integration
    Progent's Applications Consulting Group can supply online advanced consulting support and education in special application areas that include Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management. Progent also can deliver consulting, programming, and education for popular Microsoft applications such as Microsoft CRM, Microsoft Project, Office 365 Word, and Office 365 Excel. For additional information about Progent's consulting, custom programming, and education services, see Progent's Applications Experts Group.

  • Centralized and Automated Administration of Hybrid Cloud Environments
    System Center 2016 unifies and automates the management of hybrid cloud environments through advanced support for Windows Server 2016 servers, Windows 10 clients; seamless integration of mixed-OS environments that include various Linux distributions, Microsoft Hyper-V and VMware; and better cloud support including tighter integration with Intune for iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consulting experts can provide advanced remote and onsite expertise for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist you to design and configure a new implementation of System Center 2016, extend or tune your current one, migrate efficiently from a prior version of System Center, or troubleshoot your System Center solution.

  • Online Hybrid Network Monitoring and Reporting Support
    Progent offers businesses in Tucson, or anywhere in the state of Arizona, online hybrid network monitoring by providing System Center 2016 Operations Manager (SCOM 2016) expertise and Microsoft System Center 2012 Operations Manager support. Progent can adapt Operations Manager to suit your environment so that your IT maintenance is proactive rather than reactive. By uncovering looming issues before they result in downtime, automated monitoring can avoid disruptive and costly network breakdowns. Progent can also assist with system monitoring utilities like Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft networks, or environments that incorporate a mix of platforms.
How Your Tucson Business Can Contact Progent's Remote Support Professionals
To get in touch with Progent about emergency online expertise with Microsoft Windows, macOS and OS X, or Linux/UNIX computer systems, go to Progent's Nationwide Remote Help, phone 1-800-993-9400, or refer to Contact Progent. For businesses and new businesses in Tucson or anywhere in the state of Arizona, Progent's online network support engineers are ready to provide effective and economical system support the instant your organization needs it. Long experience offering remote technical assistance has earned Microsoft Partner certification for Progent's team of engineers and has enabled Progent to develop world-class troubleshooting skills and to refine online access tools to solve network problems quickly while avoiding the cost and lost productivity that comes with in-person service visits.

Even if your Tucson business deals with a regular freelance support technician or employs an in-house IT staff that can handle typical network problems, Progentís Microsoft and Cisco certified engineers can still provide an easy and transparent virtual extension of your local resources in cases when your regular IT support personnel either lack the bandwidth or the experience to solve unexpected network crises or especially complex integration projects.

Details of Progent's Online Computer Support for Tucson
Progent's online support, Internet-based repair, system security expertise, and network administration services give businesses in Tucson or anywhere in the state of Arizona unparalleled leverage for your support budget. Whether you need one-time phone support and remote troubleshooting or full-time Help Desk Call Center services and system management, Progent's professionals can deliver your business enterprise-level IT support while permitting you to avoid the expense and administration overhead of running a full-service in-house IT staff. Key features of Progent's online help services include:

What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Certified Partner support company and Progent's staff size, range of IT knowledge, fine tuned remote support software, and familiarity with enterprise networking allow companies to avoid the limitations of exclusive dependence on smaller consulting firms, individual freelance consultants, or over-stretched in-house resources.

Progent stands out by offering:

  • Best Practices
    Progentís team of Microsoft and Cisco qualified experts average more than a decade of real-world professional experience, at the forefront of network service, executing a broad range of technical tasks for a large mix of businesses. Each Progent consultant shares a refined collection of personal best practices which are combined into company-wide best practices standards that Progent instills in its support team. This guarantees that you get not just expert technical skills, but also a consultant with proven methods for using computer knowledge to repair actual IT problems quickly.

  • Value Pricing
    Progent's pricing model is to charge for remote service and on-premises help per minute. As a result, you pay only for received support. Progent does not demand a more expensive rate for after-hours or emergency support, and inside California or in regions where Progent provides in-person service, Progent does not bill for travel except for emergency support where on-site time is less than 4 hours. Also, Progent applies no startup charge and asks no retainer for services provided during regular working hours. Many support organizations impose large minimum fees or charge for every quarter hour or longer. Progent's one-minute granularity does away with large invoices for quick repairs so you will not be forced to allow less critical problems to fester.

  • Complete Documentation of IT Services
    Progent has developed a sophisticated support reporting system that stores and formats detailed documentation for all billed services. Unlike many freelance consultants or local support firms who provide scant documentation or details of services performed, each service provided by Progent is tracked by full documentation. Every Progent consultant has access to the service documentation transmitted by every consultant to each customer. The discipline of detailing and archiving service activity results in more efficient support and avoids a variety of typical misfortunes such as when a service customer is virtually held captive to a consultant who wonít release vital service information.

  • Remote Server Monitoring with Microsoft Operations Manager
    Progent is one of the only support firms to offer round-the-clock system monitoring services based on Microsoft System Center Operations Manager. Microsoft Operations Manager allows your computer maintenance to be anticipatory instead of reactive. By anticipating potential issues before they result in downtime, system monitoring can keep your information network from painful and costly service losses.
How Does My Business Start Receiving Online Network Support from Progent?
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT help, go to Immediate Technical Support.















© 2002- 2019 Progent Corporation. All rights reserved.