Immediate Remote Support for Tucson Information Networks
Urgent Online Consulting for Tucson SystemsFor businesses in Tucson or anywhere in Arizona, Progent provides remote support for networks based on Microsoft, Cisco, Mac OS X, or Linux platforms. Progent's Microsoft certified professionals have provided online support to companies in all 50 states in the U.S. (Refer to testimonials from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE-certified network specialists to solve complex networking issues, plus the assistance of CISA and CISSP-accredited security consultants to handle advanced security design and diagnostic issues.

Progent's remote support engineers provide excellent value because they have the practical experience and are equipped with the sophisticated technology needed to solve the majority of network issues rapidly. Efficient support reduces direct expenses since service calls use up minimal billable consulting minutes. Remote help also avoids the cost of dispatching a consultant to your location. Your company saves even more in incidental expenses by reducing or avoiding system downtime and related losses resulting from business disruption, disgruntled customers and vendors, unproductive workers, and de-focused management. Progent's extensive remote technical support experience is especially valuable in environments that are dependent on public clouds for vital network infrastructure or applications such as Azure, Amazon AWA, or Exchange Online, where onsite tech support may not be an alternative.

Progent's pricing policy for remote help is structured to stretch your network support dollar. Progent charges per minute for telephone-based consulting, so you are invoiced only for the support that you actually get. Unlike many online support firms, Progent asks for no startup charge or minimum fees. Progent's per-minute granularity and simple policy for pricing eliminate situations where quick fixes manage to turn into large invoices. Progent's skill at solving problems quickly means you saves money.

Progent's Remote Consulting and Technical Support Expertise
Over time, Progent has mastered an array of optimized tools and proven methodologies that promote the maximum level of effectiveness for online technical support and troubleshooting for computer networks of any size. Progent provides protected VPN support for gateways from a variety of leading vendors including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology enables the staff of Progent's remote service group to link to your network remotely without compromising corporate security.

Progent's sophisticated technical support reporting system keeps comprehensive records for the service that Progent's clients have been provided. Progent's team consultants have the benefit of the specifics of all help rendered to every Progent customer by every consultant. This database of anomalies and responses is structured as a quickly retrievable proprietary database that permits Progent's online support engineers to share their knowledge with the whole team to make sure that the efficiency of Progent's support services grows daily. Progent's extensive list of certifications and working associations with key technology companies including Cisco and Microsoft make available other massive technical support databases and allow priority access to manufacturers' in-house support staff so Progent's remote service experts are able to arrive at the most efficient resolutions quickly.

Online support offered by Progent to businesses in Tucson and anywhere in the state of Arizona include:

ProSight Flat-rate Managed IT Services for Small and Medium Size Organizations
Progent provides a selection of budget-friendly, flat-rate services designed to allow small and medium-size organizations to utilize the same best-of-breed technology used by many of the industry's top corporations. The ProSight series of outsourced network management services covers all critical facets of modern networking such as email protection, behavioral-based threat defense, cloud-based backup/recovery, network infrastructure monitoring and management, VM hosting, and IT asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the technology of leading information security vendors to deliver centralized control and world-class security for your inbound and outbound email. The hybrid architecture of Progent's Email Guard managed service combines cloud-based filtering with a local security gateway appliance to offer advanced protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based malware. The Cloud Protection Layer serves as a first line of defense and keeps most unwanted email from making it to your network firewall. This decreases your vulnerability to inbound threats and conserves system bandwidth and storage space. Email Guard's onsite security gateway device provides a deeper level of analysis for inbound email. For outbound email, the local security gateway offers anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The on-premises security gateway can also help Exchange Server to monitor and safeguard internal email that originates and ends inside your security perimeter. For more details, see Email Guard spam and content filtering.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection service that incorporates cutting edge behavior analysis tools to defend endpoints and servers and VMs against new malware attacks such as ransomware and email phishing, which easily get by legacy signature-matching anti-virus tools. ProSight ASM safeguards on-premises and cloud resources and offers a unified platform to manage the entire threat progression including blocking, infiltration detection, mitigation, cleanup, and post-attack forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized organizations an affordable and fully managed service for secure backup/disaster recovery (BDR). Available at a fixed monthly cost, ProSight Data Protection Services automates your backup processes and allows fast recovery of vital files, applications and VMs that have become lost or damaged due to component breakdowns, software bugs, disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises device, or to both. Progent's cloud backup consultants can provide advanced support to set up ProSight Data Protection Services to to comply with regulatory standards like HIPPA, FINRA, PCI and Safe Harbor and, when needed, can help you to restore your business-critical information. Find out more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for smaller organizations to diagram, track, enhance and troubleshoot their networking appliances such as routers and switches, firewalls, and load balancers as well as servers, printers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that network maps are kept current, copies and displays the configuration information of virtually all devices connected to your network, monitors performance, and generates notices when issues are discovered. By automating tedious network management activities, ProSight WAN Watch can knock hours off ordinary tasks such as making network diagrams, expanding your network, locating devices that require critical updates, or identifying the cause of performance problems. Learn more about ProSight WAN Watch infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management technology to keep your IT system running at peak levels by checking the health of vital assets that power your information system. When ProSight LAN Watch uncovers a problem, an alarm is transmitted immediately to your designated IT staff and your Progent engineering consultant so that all potential problems can be addressed before they can impact your network Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a secure Tier III data center on a high-performance virtual host configured and managed by Progent's network support experts. With Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS software, and the apps. Because the environment is virtualized, it can be moved immediately to an alternate hosting environment without a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, you are not tied a single hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, find and protect information about your network infrastructure, processes, applications, and services. You can instantly locate passwords or serial numbers and be alerted automatically about upcoming expirations of SSLs ,domains or warranties. By cleaning up and organizing your IT documentation, you can save as much as half of time wasted trying to find critical information about your IT network. ProSight IT Asset Management features a centralized location for storing and collaborating on all documents related to managing your business network such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT information. Whether youíre planning enhancements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the data you need the instant you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable alternative for small and mid-size businesses to get an objective evaluation of the health of their IT system. Based on a selection of the top remote monitoring and management tools available, and supervised by Progent's certified team of IT experts, ProSight Network Audits help you see how closely the configuration of your essential infrastructure assets conform to industry best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate benefits like a more manageable Active Directory (AD) environment. Both versions also include a year of cutting-edge remote network monitoring and management. Advantages can include lower-cost network management, improved compliance with data security regulations, higher utilization of IT assets, faster troubleshooting, more reliable backup and recovery, and higher availability. Read more information about Progent's ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service centered on a brief discussion with a Progent information assurance consultant. The interview is designed to assess your organization's ability either to stop or recover rapidly after a ransomware incident. Progent will consult with you personally to collect information about your current antivirus tools and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can follow industry best practices to create a cost-effective security and backup system that aligns with your company's needs. For details, see Progent's ProSight Ransomware Preparedness Report.

Special Support Programs Offered by Progent
Progent can provide the skills of world-class remote consulting professionals for special IT programs. Progent's rates for ongoing consulting tasks are determined according to the level of expertise of the consultants required. Progent's experience with these special areas of information technology enables customers to execute major projects within budget and on schedule. Progent's project-based online engineering services include:

  • Help Desk Call Center Expertise
    Progent's Help Desk Call Center programs for companies with environments that incorporate Windows, Cisco, Apple Mac OS X, or UNIX/Linux platforms include comprehensive Help Desk outsourcing, virtual Help Desk support services, and Help Desk process consulting. Progent's Call Center outsourcing support services are designed for companies who don't have the money or time to assemble and manage an internal Call Center but who need fast access to a reliable Help Desk Call Center with professional phone support plus the ability to escalate complex trouble tickets to advanced consultants.

    Progent's Help Desk consulting expertise can support you in establishing an efficient new Help Desk Call Center or revamping your established organization, evaluating or customizing Help Desk Call Center software to address the particular requirements of your business, or providing temporary phone support staff to work with your existing Help Desk Call Center resources to deal with unusually busy events such as software migrations, major upgrades, or rolling out brand new business software.

    Progent's Call Center team of experienced network professionals provides your clients in Tucson or anywhere in the state of Arizona fast access to a dependable network service resource with years of experience delivering phone consulting and remote repair service for IT systems based on Microsoft Windows, Cisco, Apple Mac, UNIX, or Linux components. Progent's charter is to give the Help Desk the reputation as a key enabler of business productivity, and Progent's target is to resolve rather than merely report network problems.

  • Applications Support: Training, Custom Programming, and Problem Solving
    Progent's Applications Experts staff can supply phone-based professional consulting support and training in key business application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also can deliver consulting, customization, and training for Microsoft applications such as CRM, Office Project, Word, and Office Excel. For more concerning Progent's consulting, programming, and training offerings, see Progent's Business Application Experts Team.

  • Centralized and Streamlined Administration of Hybrid Cloud Networks
    Microsoft System Center 2016 centralizes and automates the management of hybrid cloud environments through advanced integration with Windows Server 2016 servers, Windows 10; cohesive management of mixed-OS networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better cloud support such as tighter integration with Microsoft Intune for iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consultants can provide world-class online and on-premises expertise for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist you to plan and configure a new implementation of System Center 2016, extend or tune your current one, upgrade smoothly from an earlier release of System Center, or troubleshoot your System Center solution.

  • Remote Hybrid Network Monitoring Support
    Progent offers businesses in Tucson, or anywhere in the state of Arizona, online hybrid network monitoring by providing System Center Operations Manager (SCOM 2016) consulting services and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can customize Operations Manager to suit your business so your network maintenance is proactive and automated. By detecting looming issues before they evolve into network outages, automated monitoring can head off inconvenient and expensive information system breakdowns. Progent can also use system monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Sun Solaris, or Mac OS X networks, Microsoft systems, or environments based on a mix of OS platforms.
How Your Tucson Company Can Contact Progent's Online Support Professionals
To get in touch with Progent about emergency phone-based help with Windows, Mac OS X, or Linux computer systems, visit Progent's Emergency Phone-Based Support, phone 1-800-993-9400, or refer to Contact Progent. For offices and startups in Tucson or anywhere in the state of Arizona, Progent's online network support specialists can deliver professional and affordable IT help the instant your organization needs it. More than 15 years of providing remote technical assistance has earned Microsoft Gold certification for Progent's consulting experts and has allowed Progent to develop high-end troubleshooting capability and to fine tune online connectivity tools to repair IT problems quickly while eliminating the expense and lost time that comes with on-premises support calls.

Even if your Tucson office has a local independent consultant or maintains a full time organization that can deal with day-to-day network issues, Progentís Microsoft and Cisco certified engineers are available to offer a convenient and transparent virtual extension of your local resources for situations when your usual IT support personnel either don't have the bandwidth or the experience to resolve sudden system crises or particularly complicated integration projects.

Advantages of Progent's Network Help for Companies in Tucson
Progent's online network troubleshooting services allow your Tucson organization to realize the benefits of on-call, expert network support without the cost of maintaining a full-time IT staff. Your information system will derive greater strategic value by being more available, productive, and protected. Benefits to your business include:

  • Seamless virtual extension of your on-site support resources
    With most organizations in Tucson and throughout Arizona, local network service providers, whether represented by outside consultants or a full-time IT staff, can take care of typical technical problems. On the other hand, major troubles can spring up when local resources are overstretched or absent, and some problems may be associated with technology that is beyond the scope of your local service personnel. In these situations, Progent's on-call service experts offer a convenient, fast, and economical solution to supplement your regular help and to convey useful knowledge to improve your capability to handle downstream issues in-house.

  • Reduced Dependence on Individual Consultants
    For IT maintenance, smaller offices commonly rely on individual freelance consultants. Although freelance consultants have smaller overhead than larger service organizations and can often charge marginally less, they are often overbooked, making it difficult to respond rapidly to crisis situations. If a freelance service provider is occupied with another client, ill, on a trip, or in training, the absence of fallback personnel may require your company to wait for help during an emergency. As your company expands, network downtime and problems with vital software are more expensive. The budget you thought you were conserving on a freelancer can be eaten up fast by reduced productivity. Progent provides a dependable source of reserve support experts to insure your network is always available.

  • Create a Solid Basis for Smooth Expansion
    Companies typically start with an IT architecture created on a modest budget. Without a scalable framework, band-aid repairs can get thrown onto an unstable foundation. When a network grows, reliability and expandability problems can hinder the productivity of the organization. These poorly built environments need proper analysis, intelligent strategic planning, and extensive technical knowledge to evolve to a network architecture able to deliver the stable foundation to handle vital business requirements and ease future expansion.

  • Work with Problem Solvers Rather Than Product Resellers
    Smaller offices require advice and technical education to navigate through an ever more complicated array of technology alternatives available for accelerating business success and improving productivity. They hardly need a computer consultant who is motivated to sell a certain vendor's products. Network consulting and product selling can result in a scenario where the recommended solution is designed around a profitable product instead of the genuine requirements of a business. Progent eliminates these conflicts of interest by selling only services rather than products. This enables Progent to align technical consulting with the real needs of customers.

What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Gold Partner support company and Progent's number of employees, depth of IT background, fine tuned support tools, and understanding of corporate IT enable businesses to escape the limitations of excessive dependence on smaller service firms, individual freelance consultants, or over-stretched in-house resources.

Progent adds value by providing:

  • Proven Methodology
    Progentís team of Microsoft and Cisco qualified consultants average more than a decade of real-world industry experience, in the trenches of network support, executing a broad variety of technical projects for a large mix of customers. Every Progent consultant shares a refined set of personal best practices which are incorporated into company-wide best practices standards that Progent instills in its support team. This guarantees that you get not just expert technical capability, but also a support engineer with proven methods for using computer knowledge to solve real-world network problems rapidly.

  • Value Pricing
    Progent's pricing model is to bill for phone service and on-premises visits by the minute. As a result, you owe only for received services. Progent does not demand a more expensive rate for after-hours or priority service, and within California or in regions where Progent provides in-person service, Progent does not bill for travel time except for urgent calls where on-site work is less than four hours. In addition, Progent imposes no minimum fee and requires no monthly commitment for services provided during normal business hours. Many service organizations demand large minimum payments or charge for every quarter hour or longer. Progent's fine granularity eliminates big bills for fast solutions so you will not be tempted to allow less critical problems to fester.

  • Full Documentation of IT Services
    Progent has created a comprehensive support reporting system that stores and organizes complete documentation for all delivered services. Unlike some independent consultants or local service organizations who offer scant documentation or specifics of tasks performed, each service provided by Progent is tracked by full documentation. Each Progent consultant has use of the service reports transmitted by each staff member to every customer. The practice of detailing and organizing support activity results in more efficient support and avoids a slew of typical problems such as when a support client is effectively held hostage to a consultant who wonít release vital service information.

  • Remote Server Monitoring with MS Operations Manager
    Progent is one of the only IT service companies to provide 24x7 system monitoring services powered by Microsoft Operations Manager. MS System Center Operations Manager causes your computer support to be anticipatory instead of reactive. By uncovering possible problems before they cause downtime, system monitoring can save your information network from stressful and expensive service disruptions.
How Does My Business Begin Receiving Online Computer Help from Progent?
To initiate Progent's online help offerings or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network support, visit Immediate Network Support.















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