Fast and Affordable Online Technical Support for Tucson Information Networks
Immediate Online Support for Tucson SystemsFor organizations located in Tucson or anywhere in the state of Arizona, Progent offers remote help for information systems based on any mix of Microsoft Windows, Cisco, Macintosh, or Linux/UNIX platforms. Progent's Microsoft certified professionals have provided remote support to businesses in every state in the United States. (Refer to testimonials from Progent's customers.) Progent also offers the consultation services of Cisco CCIE-certified network specialists to handle challenging networking issues, as well as the services of CISA and CISM-certified security engineers to help with advanced security design and diagnostic jobs.

Progent's remote technical support engineers provide exceptional value because they have the practical experience and have access to the sophisticated technology needed to solve most information system issues rapidly. Efficient support lowers immediate costs because service calls require minimal chargeable consulting minutes. Remote help also avoids the cost of dispatching an engineer to your office. Your organization saves even more in incidental costs by reducing or avoiding system downtime and associated costs resulting from business disruption, upset clients, unproductive workers, and de-focused executives. Progent's advanced remote technical support know-how is especially important for organizations that are dependent on public clouds for vital network infrastructure or applications like Microsoft Azure, Amazon AWA, or Office 365 Exchange Online, where on-premises tech support may not be useful.

Progent's pricing model for remote help is designed to leverage your network support dollar. Progent bills by the minute for telephone-based consulting, so you pay exclusively for the services that you actually get. In contrast to many remote service firms, Progent imposes no service activation fee or minimum fees. Progent's one-minute billing unit and clean policy for billing avoid scenarios where quick repairs manage to end up as substantial bills. Progent's penchant for disposing of problems quickly means you spends less cash.

Progent's Remote Consulting and Troubleshooting Expertise
Through years of experience, Progent has refined a collection of customized technologies and field-proven methodologies which allow the highest level of effectiveness for online consulting and troubleshooting for information networks of all sizes. Progent provides protected Virtual Private Network support for gateways from multiple leading companies such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity enables the experts of Progent's online support team to communicate with your environment without compromising corporate security.

Progent's sophisticated service reporting system keeps comprehensive documentation of all support that Progent's clients have been provided. Progent's staff service personnel have access to the specifics of services provided to every client by any consultant. This database of problems and resolutions is stored as a readily exploitable proprietary database that allows Progent's remote technical experts to communicate their knowledge with the whole team to make sure that the effectiveness of Progent's support improves daily. Progent's high-level accreditations and close partnerships with key industry leaders including Cisco and Microsoft make available additional vast technical knowledge bases and allow fast response from vendors' internal product engineers so Progent's online consulting specialists can arrive at optimal resolutions in the least time.

Online services provided by Progent to businesses in Tucson and throughout the state of Arizona include:

Progent's ProSight Fixed-price Managed Services for Small and Medium Size Businesses
Progent offers a selection of affordable, flat-rate services intended to allow small and mid-size businesses to utilize the same advanced IT solutions used by some of the world's top enterprises. ProSight managed services cover all key areas of modern networking such as email protection, security and compliance, backup/recovery, and infrastructure monitoring and management. ProSight managed services offered by Progent include:

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of leading data security vendors to provide centralized control and world-class security for your email traffic. The hybrid structure of Email Guard managed service combines cloud-based filtering with an on-premises gateway device to offer advanced protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-based malware. Email Guard's Cloud Protection Layer acts as a preliminary barricade and keeps the vast majority of threats from reaching your security perimeter. This reduces your exposure to inbound attacks and saves network bandwidth and storage space. Email Guard's onsite security gateway appliance provides a further level of analysis for incoming email. For outgoing email, the on-premises gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also assist Exchange Server to monitor and protect internal email traffic that originates and ends within your security perimeter. For more information, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection service that utilizes next generation behavior-based analysis technology to guard endpoints and servers and VMs against new malware attacks like ransomware and email phishing, which routinely evade traditional signature-matching anti-virus tools. ProSight Active Security Monitoring protects local and cloud resources and provides a single platform to manage the entire malware attack progression including blocking, detection, mitigation, remediation, and forensics. Key features include one-click rollback with Windows VSS and real-time system-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent offer small and medium-sized businesses an affordable end-to-end service for reliable backup/disaster recovery. Available at a fixed monthly price, ProSight Data Protection Services automates your backup processes and allows rapid restoration of critical data, applications and VMs that have become lost or damaged as a result of component failures, software glitches, disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's backup and recovery specialists can deliver world-class support to set up ProSight Data Protection Services to to comply with regulatory standards such as HIPPA, FIRPA, and PCI and, whenever needed, can help you to recover your business-critical information. Read more about ProSight DPS Managed Backup.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized organizations to map out, monitor, enhance and debug their connectivity hardware such as routers and switches, firewalls, and load balancers plus servers, client computers and other networked devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch ensures that infrastructure topology diagrams are always updated, captures and manages the configuration information of almost all devices connected to your network, monitors performance, and generates notices when problems are discovered. By automating complex management activities, WAN Watch can cut hours off ordinary tasks such as making network diagrams, reconfiguring your network, locating devices that need important software patches, or identifying the cause of performance issues. Find out more details about ProSight WAN Watch infrastructure management services.

  • ProSight Systems Watch: Server and Desktop Automated Remote Monitoring and Management
    ProSight Systems Watch is Progentís server and desktop monitoring subscription service that incorporates state-of-the-art remote monitoring and management (RMM) technology to help keep your IT system running efficiently by tracking the health of critical assets that power your information system. When ProSight Systems Watch uncovers a problem, an alert is sent immediately to your designated IT staff and your Progent engineering consultant so that any potential issues can be resolved before they have a chance to disrupt your network Learn more about ProSight Systems Watch server and desktop remote monitoring and management consulting.

Special Support Programs Offered by Progent
Progent offers the skills of seasoned online consulting professionals for special information technology programs. Billing charges for longer-term development or consulting projects are determined based on the qualifications of the consultants required. Progent's background in these special fields of computer technology enables customers to execute major initiatives within budget and on time. Progent's special remote consulting solutions include:

  • Help Desk Expertise
    Progent's Call Center support programs for businesses with environments that incorporate Microsoft, Cisco, Mac OS X, or UNIX/Linux technology include comprehensive Call Center outsourcing, virtual Helpdesk support services, and Call Center process consulting. Progent's Help Desk outsourcing services are designed for companies who lack the resources to build and maintain an internal Call Center but who need quick access to a dependable Help Desk Call Center with professional phone assistance as well as the technical depth to escalate complex tasks to advanced engineers.

    Progentís Virtual Help Desk Call Center is intended for larger companies and serves as a seamless extension of your established Call Center team. Progent's Virtual Help Desk can act as a an escalation alternative to resolve the toughest network issues, or be available in those instances when your other service providers are too busy.

    Progent's Help Desk Call Center team of veteran information technology professionals gives your computer users in Tucson or anywhere in the state of Arizona rapid contact with an effective support group with substantial experience providing phone support and online diagnostics for networks based on Microsoft, Cisco, Apple Mac, UNIX, or Linux technology. Progent's mission is to earn the Help Desk recognition as a crucial enabler of company success, and Progent's aim is to fix rather than merely annotate IT problems.

  • Applications Services: Education, Customization, and Integration
    Progent's Applications Consulting Group can supply online professional engineering expertise and education in specific business application areas including ERP, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also offers expertise, programming, and training for Microsoft business applications such as Microsoft CRM, MS Project, MS Word, and Microsoft Office Excel. To learn more information on Progent's expertise, customization, and education offerings, go to Progent's Business Application Experts Group.

  • Unified and Streamlined Administration of Hybrid Cloud Environments
    Microsoft System Center 2016 unifies and automates the administration of hybrid cloud networks through advanced support for Windows Server 2016 servers, Windows 10; cohesive management of heterogeneous networks that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support such as tighter integration with Intune for iPhone and Android smartphone management plus built-in integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consulting experts offer world-class online and onsite support for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist you to design and configure a new deployment of System Center 2016, expand or tune your current one, upgrade efficiently from a previous release of System Center, or troubleshoot your System Center environment.

  • Remote IT Infrastructure Monitoring and Reporting Services
    Progent offers companies in Tucson, or anywhere in the state of Arizona, online hybrid network monitoring and reporting by providing Microsoft System Center 2016 Operations Manager (SCOM) consulting services and System Center 2012 Operations Manager support. Progent can customize SCOM to accommodate your business so that your network maintenance is proactive and automated. By detecting looming problems before they expand into network outages, proactive monitoring can avoid stressful and expensive information system breakdowns. Progent can also provide help with network monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Sun Solaris, or Mac OS X environments, Microsoft environments, or environments that support a combination of operating systems.
How Your Tucson Business Can Contact Progent's Online Support Professionals
To get in touch with Progent about urgent phone-based assistance with Windows, Mac OS X, or Linux networks, visit Progent's Nationwide Remote Help, phone 1-800-993-9400, or see Contact Progent. For businesses and startups in Tucson or throughout the state of Arizona, Progent's online computer support specialists are ready to provide expert and affordable IT help the moment your organization needs it. More than a decade of delivering remote repair services has earned Microsoft Gold Partner certification for Progent's consulting experts and has helped Progent to acquire high-end troubleshooting skills and to fine tune online access technology to fix computer problems quickly while avoiding the cost and lost productivity that comes with in-person support visits.

Even if your Tucson company works with a local freelance consultant or employs an in-house IT staff that know how to deal with common computer issues, Progentís Microsoft and Cisco certified engineers can still provide a convenient and seamless virtual expansion of your local resources in cases when your regular IT support personnel either don't have the bandwidth or the knowledge to address unexpected network emergencies or especially tough integration problems.

Benefits of Progent's Network Help for Organizations in Tucson
Progent's remote support services allow your Tucson organization to have the advantages of timely, enterprise-class IT support without the expense of maintaining a full-time IT organization. Your network will acquire greater business value by being increasingly available, efficient, and protected. Benefits to your business include:

  • Convenient remote extension of your on-site IT resources
    With most businesses in Tucson or anywhere in Arizona, local computer support providers, whether represented by outside consultants or an internal maintenance staff, can handle typical network problems. On the other hand, serious problems sometimes strike when your regular resources are overstretched or absent, and some trouble may stem from IT products that is beyond the scope of your usual support personnel. In these cases, Progent's online support specialists give you an easy, fast, and budget-friendly way to supplement your local resources and to transfer useful knowledge to improve your ability to resolve downstream issues locally.

  • Reduced Reliance on Individual Consultants
    For network maintenance, smaller organizations often depend on individual freelance consultants. While independent service people have smaller internal costs than larger service organizations and can afford to charge lower rates, they are sometimes stretched too thin, making it hard to respond quickly to crisis situations. If an independent consultant is busy with another customer, ill, on a trip, or in training, the absence of fallback personnel may force your company to go without assistance during an IT crisis. As your company expands, network downtime and trouble with vital software become more expensive. The budget you thought you were conserving on a freelancer can be eaten up fast by lost productivity. Progent provides a dependable source of reserve service experts to make sure your IT system remains up and running.

  • Build a Solid Foundation for Seamless Expansion
    Companies typically begin with an IT system implemented on a shoestring budget. Lacking a proper infrastructure, band-aid fixes often get piled on top of a shaky foundation. As a company grows, stability and scalability issues can impede the success of the business. Such badly built environments require proper analysis, intelligent long-term planning, and extensive technical knowledge to upgrade to a system architecture that can deliver the solid foundation to meet vital business demands and simplify future expansion.

  • Interact with Solution Providers Instead of Technology Resellers
    Smaller organizations need advice and technical education to negotiate an ever more complicated array of product options available for promoting business growth and enhancing productivity. They do not need a computer engineer who is trying to sell a certain vendor's technology. Network support and product sales can result in a scenario where the recommended solution is designed around a predetermined product instead of the genuine requirements of a client. Progent avoids these dilemmas by offering just services rather than products. This allows Progent to match technical consulting with the best interests of clients.

How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Gold Certified Partner consulting firm and Progent's staff size, breadth of technical experience, refined remote support tools, and familiarity with corporate IT enable companies to escape the limitations of exclusive reliance on smaller consulting organizations, independent freelance service providers, or limited in-house IT help.

Progent adds value by providing:

  • Proven Methodology
    Progentís staff of Microsoft and Cisco certified consultants average more than a decade of hands-on professional experience, at the forefront of network support, executing a broad variety of IT tasks for an extensive array of customers. Each Progent support professional shares a proven set of personal best practices which are combined into company-wide leading practices training that Progent instills in its support team. This ensures that you get not just expert IT help, but also a support engineer with proven methods for using computer knowledge to fix actual IT problems quickly.

  • Value Pricing
    Progent's pricing model is to charge for remote support and in-person visits per minute. Consequently, you are billed just for delivered support. Progent does not demand a more expensive rate for after-hours or priority service, and inside California or in areas where Progent offers on-premises support, Progent does not charge for travel except for emergency support where on-site time is less than 4 hours. Also, Progent imposes no service activation charge and asks no retainer for services provided during normal working hours. Many service organizations impose large minimum fees or charge for every fifteen minutes or longer. Progent's fine granularity eliminates big bills for quick repairs so you won't be tempted to allow simple problems to fester.

  • Full Documentation of Delivered Services
    Progent has created a comprehensive support reporting system that records and organizes detailed documentation for all billed support activities. Unlike many freelance consultants or small service organizations who offer scant documentation or specifics of services done, every service delivered by Progent is accompanied by comprehensive documentation. Every Progent staff member has use of the service documentation sent by every consultant to every client. The practice of detailing and archiving support activity results in more efficient service and avoids a variety of common problems such as when a support client is effectively held hostage to a consultant who wonít release the keys to the kingdom.

  • 24x7 Server Monitoring with Microsoft Operations Manager
    Progent is one of the only IT service firms to offer 24x7 remote monitoring services powered by MS System Center Operations Manager. Microsoft Operations Manager allows your network support to be anticipatory rather than reactive. By revealing possible issues before they cause lost productivity, system monitoring can keep your IT network from stressful and costly service losses.
How Does Our Company Begin Getting Remote Technical Help from Progent?
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT support, visit Immediate Online Support.

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