Remote Computer Consulting for

Even if your Tucson office deals with a local independent support technician or employs a full time IT staff that know how to handle the majority of network issues, Progent’s Microsoft certified engineers provide an easy and seamless virtual extension of your local resources in cases when your usual IT support personnel either don't have the availability or the expertise to solve sudden system crises or particularly tough integration problems.

Features of Progent's Online Network Support for Tucson
Progent's phone help, remote repair, system security consulting, and system management services offer small offices in Tucson or anywhere in the state of Arizona the greatest leverage for your support investment. Whether you require one-time phone help and remote troubleshooting or full-time Help Desk outsourcing support and network administration, Progent's experts can deliver your small business enterprise-level IT support while permitting you to eliminate the expense and administration overhead of running a large in-house IT staff. Highlights of Progent's National Remote Support program include:

• Immediate Telephone Contact with Microsoft Certified Support Specialists
  Progent's team of Microsoft-certified engineers can deliver immediate and economical expertise to small companies in Tucson and is also ideal for networks in geographic regions of Arizona that have a limited supply of consultants with proven experience supporting Microsoft's latest family of server technologies. All Progent phone support staff have over 10 years of background integrating Microsoft products. As a Microsoft Gold Certified Partner consulting company, Progent has access to a wide array of Microsoft support tools, technical information, and on-going education.

• By the Minute Rates to Reduce Expenses
  Progent offers remote help on a by-the-minute billing plan, so you are billed only for the support you use. Progent requires no minimum charge for phone support and requires no ongoing retainer. This protects you from facing big invoices for simple fixes.

• Access to Cisco Certified Network Infrastructure Professionals
  As a Registered Partner for Cisco, Progent can provide the services of authorized professionals with expertise in planning, deploying, and troubleshooting networking solutions based on Cisco products. Progent can offer a Cisco Certified Internetwork Expert or CCNP to help you build high-speed, reliable, and protected infrastructure for local and remote networking.

• Application Experts Team
  Progent's basic consulting offerings consist of system integration, Microsoft Exchange expertise, network security planning, and Help Desk Call Center services. Progent's Application Experts Team offers in-depth consulting support for specific application areas. Support available from the Application Experts Team includes:
  • Great Plains Software Consulting and Programming
  • Microsoft Dynamics Customer Relationship Management Consulting
  • Microsoft Office Project Expertise
  • MS Excel Programming
  • Microsoft Office Expertise
  • Crystal Reports, Microsoft Access, and FRx Consulting
  • UNIX, Linux and Sun Solaris Help
  • Mac Integration
  By providing a full service centralized resource for IT generalists and application experts, Progent is able to deliver timely, affordable, and comprehensive IT solutions that match the specific needs of your business.

• Advanced Remote Access Tools
  Protected online access permits Progent's support experts to observe exactly what your users see. This makes it easier to find quick solutions to problems that could otherwise demand a costly personal service call. Effective online access tools and experienced technicians together allow Progent to repair most IT issues quickly and economically. Progent is an industry leader in offsite troubleshooting and remote system analysis.

• Support for Leading VPN Products
  Progent supports safe Virtual Private Network access for gateways from leading VPN vendors such as Microsoft, Cisco, Sonicwall and Checkpoint. Secure VPN online access allows the experts at Progent's Technical Response Center to access your network remotely without jeopardizing system security.

• Round-the-Clock Support for Maximum System Availability
  For small offices with line-of-business applications, Progent offers round-the-clock remote support services. Used in conjunction with automated 24x7 network monitoring based on Microsoft Operations Manager, this offering can help produce maximum network uptime.

• Help Desk Call Center
  Progent's Help Desk support services are designed especially for budget-conscious small companies whose workers require immediate access to a Help Desk service with effective telephone support and full escalation ability.

Advantages of Progent's Network Help for Small Offices in Tucson
Progent's online technical help services allow your City# small company to experience the benefits of on-call, world-class network support without the expense of managing an in-house IT organization. Your network will derive added strategic worth by becoming increasingly available, efficient, and secure. Advantages to your business include:

• Seamless remote extension of your on-site support resources
  With most small companies in Tucson or anywhere in Arizona, nearby network service providers, whether represented by freelance consultants or a full-time maintenance staff, can resolve the majority of network problems. However, IT crises sometimes occur when local resources are overstretched or absent, and some trouble may involve technology that is unfamiliar to your onsite service technicians. In these cases, Progent's online service professionals give you a convenient, quick, and economical way to augment your regular help and to pass on valuable information to increase your capability to resolve downstream problems in-house.

• Less Reliance on Individual Service Providers
  For IT support, small organizations often depend on independent freelance consultants. Although independent service people carry less internal costs than big service companies and can often charge lower rates, they are sometimes stretched too thin, making it impossible to respond rapidly to crisis situations. If a freelance service provider is busy with another customer, sick, on a trip, or in training, the lack of reserve personnel may require your business to go without assistance during an emergency. As your company grows, network unavailability and problems with vital applications are more costly. The budget you thought you were saving on an independent can be consumed fast by lost productivity. Progent offers a reliable source of reserve service experts to make sure your network remains available.

• Create a Solid Basis for Seamless Growth
  New companies often start with an IT architecture implemented on a modest budget. Without a scalable framework, slap-dash repairs often get piled onto an unstable foundation. As a company grows, reliability and scalability problems can hinder the productivity of the business. Such badly built environments need careful assessment, intelligent long-term planning, and extensive IT knowledge to evolve to a system architecture able to provide the solid foundation to handle current business demands and facilitate future expansion.

• Interact with Problem Solvers Instead of Product Resellers
  Small businesses need advice and technical education to negotiate an increasingly complex array of product alternatives capable of accelerating business growth and improving productivity. They hardly need a network engineer who is attempting to resell a specific vendor's technology. Network consulting and product sales can lead to a scenario where the recommended solution is designed around a predetermined technology rather than the true requirements of a client. Progent avoids these conflicts of interest by selling only services instead of products. This enables Progent to match IT expertise with the best interests of clients.

What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Gold Partner support company and Progent's staff size, depth of IT background, refined support tools, and understanding of enterprise networking allow small businesses to avoid the limitations of exclusive dependence on smaller consulting firms, independent freelance service providers, or limited in-house resources.

Progent stands out by offering:

• In-depth Knowledge of Microsoft's Entire Line of Servers
  Progent offers world-class expertise for Microsoft’s powerful server platforms with services that include Microsoft Windows Server 2003 consulting, Microsoft Windows 2000 upgrades, Windows NT upgrades, Microsoft Exchange 2003 Server support, Exchange 5.5 Server and Exchange Server 2000 upgrades, and Microsoft SQL 2005 consulting.

• Best Practices
  Progent’s staff of Microsoft and Cisco qualified consultants average longer than a decade of real-world professional background, at the forefront of IT service, performing a broad variety of IT tasks for a large mix of clients. Each Progent consultant shares a proven set of personal best practices which are incorporated into company-wide best practices training that Progent instills in its support personnel. This guarantees that you get not only expert technical help, but also a support engineer with proven methods for using computer knowledge to solve actual network problems efficiently.

• Value Pricing
  Progent's pricing model is to charge for online service and on-site visits per minute. Consequently, you are invoiced just for received services. Progent does not impose a more expensive rate for off-hours or priority support, and inside California or in areas where Progent offers on-site support, Progent does not charge for travel time except for urgent support where on-site work is less than 4 hours. Also, Progent applies no initialization charge and asks no retainer. Many service firms impose substantial minimum fees or charge for every quarter hour or longer. Progent's small granularity avoids big bills for fast fixes so you won't be forced to allow simple problems to fester.

• Complete Documentation of IT Services
  Progent has created a comprehensive support reporting system that stores and formats detailed documentation for all delivered services. Unlike many independent consultants or small service firms who offer scant documentation or details of services performed, every service provided by Progent is tracked by full documentation. Every Progent consultant has use of the service documentation sent by every consultant to each customer. The practice of detailing and archiving service activity results in more efficient support and avoids a variety of typical problems such as when a service client is virtually held captive to a consultant who won’t release the keys to the kingdom.

• Information Transfer
  Progent practices knowledge transfer from Progent's support experts to clients. By educating customers to deal with technical issues that are within their scope, Progent is able to focus on offering hard-to-find skills where Progent has little competition. Companies who work with trusted freelance consultants or who maintain in-house support personnel benefit when Progent passes on information about critical technology and tested methodologies to make their IT environments more robust, protected, and productive.

• Remote Network Monitoring with Microsoft Operations Manager
  Progent is one of the only consulting firms to provide 24x7 network tracking services powered by Microsoft Operations Manager. MOM causes your computer support to be anticipatory rather than reactive. By revealing potential issues before they cause lost productivity, network monitoring can save your information network from stressful and expensive service disruptions.

How Does My Business Start Receiving Online Technical Support from Progent?
To get started with Progent's online help services or to find out more about Progent's phone support programs, contact Progent at 888-412-5546 or send email to information@progent.com. If you have an urgent requirement for IT support, visit Immediate Emergency Support.