Fast Remote Technical Support for Tucson Computer Networks
Fast Online Help for Tucson SystemsFor companies located in Tucson or anywhere in the state of Arizona, Progent provides online help for information systems based on any combination of Microsoft, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft qualified professionals have delivered online support to businesses in every state in the United States. (Check out recommendations from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE network specialists to solve challenging infrastructure issues, as well as the services of CISA and CISM-accredited security consultants to help with advanced security architecture and diagnostic jobs.

Progent's remote technical support engineers offer exceptional leverage due to the fact that they have the practical experience and have access to the advanced tools required to resolve the majority of network problems quickly. Efficient support lowers immediate expenses since solutions accumulate minimal chargeable minutes. Online help also eliminates the cost of dispatching an engineer to your office. Your company benefits additionally in incidental expenses by reducing or eliminating system outages and related losses stemming from business discontinuity, disgruntled clients, idle employees, and distracted executives. Progent's extensive remote consulting expertise is especially important in environments that are dependent on public clouds for critical network infrastructure or applications such as Azure, Amazon AWA, or Office 365 Exchange Online, where onsite tech support may not be useful.

Progent's pricing model for remote support is structured to stretch your network support dollar. Progent charges on a per-minute basis for telephone-based assistance, so you owe only for the support that you receive. In contrast to many online service firms, Progent asks for no initialization fee or minimum job duration. Progent's one-minute granularity and simple policy for pricing avoid situations where speedy. minor fixes manage to turn into large invoices. Progent's skill at solving technical issues quickly means your business saves cash.

Progent's Remote Consulting and Technical Support Expertise
Over time, Progent has mastered an array of customized tools and field-tested processes that promote the highest level of effectiveness for remote technical support and troubleshooting for information systems of any size. Progent offers safe Virtual Private Network support for gateways from a variety of popular companies including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology permits the experts of Progent's online support team to link to your system remotely without compromising network security.

Progent's advanced customer support reporting system keeps detailed documentation for all service that Progent's clients have been provided. Progent's team consultants have access to the specifics of all help rendered to each client by every consultant. This history of problems and responses is stored as a conveniently exploitable proprietary knowledge base that permits Progent's online support engineers to share their knowledge with the whole team to ensure that the value of Progent's support services grows over time. Progent's extensive list of accreditations and close relationships with key vendors including Cisco and Microsoft open up additional extensive support databases and permit quick access to vendors' internal support staff with the result that Progent's online service specialists are able to arrive at optimal solutions in the least time.

Remote technical services provided by Progent to businesses in Tucson and anywhere in the state of Arizona include:

Progent's ProSight Fixed-price Managed Services for Small and Mid-size Businesses
Progent provides a family of budget-friendly, fixed-price services designed to enable small and medium-size businesses to utilize the same advanced technology used by many of the industry's leading enterprises. Progent's ProSight line of network management outsourcing services addresses all critical facets of modern networking such as email protection, behavioral-based threat defense, cloud-based backup and disaster recovery, network infrastructure monitoring and management, virtual server hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates cutting edge behavior-based machine learning tools to defend endpoints and servers and VMs against modern malware attacks like ransomware and email phishing, which easily escape legacy signature-matching AV tools. ProSight Active Security Monitoring safeguards on-premises and cloud resources and provides a single platform to automate the entire threat progression including protection, detection, containment, cleanup, and post-attack forensics. Top capabilities include one-click rollback with Windows VSS and real-time network-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Endpoint Protection and Microsoft Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection (ESP) services deliver economical in-depth security for physical and virtual servers, desktops, smartphones, and Exchange Server. ProSight ESP uses contextual security and advanced heuristics for round-the-clock monitoring and responding to security threats from all attack vectors. ProSight ESP offers firewall protection, penetration alarms, endpoint management, and web filtering through leading-edge tools packaged within a single agent managed from a single control. Progent's data protection and virtualization experts can help you to plan and configure a ProSight ESP environment that meets your organization's specific needs and that allows you achieve and demonstrate compliance with legal and industry data security standards. Progent will assist you specify and implement policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that require immediate action. Progent can also help your company to set up and verify a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services provide small and medium-sized businesses a low cost end-to-end service for secure backup/disaster recovery (BDR). Available at a low monthly cost, ProSight DPS automates and monitors your backup activities and allows rapid recovery of vital data, applications and virtual machines that have become lost or corrupted due to component failures, software glitches, disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware images. Critical data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's backup and recovery consultants can deliver world-class expertise to set up ProSight Data Protection Services to to comply with government and industry regulatory standards such as HIPPA, FINRA, PCI and Safe Harbor and, whenever necessary, can assist you to restore your critical information. Read more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the infrastructure of top information security companies to deliver centralized management and world-class protection for all your inbound and outbound email. The hybrid structure of Email Guard managed service combines cloud-based filtering with a local security gateway appliance to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne threats. The cloud filter serves as a preliminary barricade and blocks the vast majority of threats from reaching your security perimeter. This decreases your vulnerability to external threats and conserves system bandwidth and storage space. Email Guard's onsite security gateway device provides a deeper layer of inspection for incoming email. For outgoing email, the local gateway provides AV and anti-spam filtering, DLP, and email encryption. The onsite gateway can also assist Microsoft Exchange Server to track and protect internal email traffic that originates and ends inside your security perimeter. For more information, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for smaller organizations to map, monitor, enhance and debug their connectivity hardware such as routers, firewalls, and wireless controllers as well as servers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network maps are kept updated, copies and displays the configuration of almost all devices connected to your network, tracks performance, and sends alerts when potential issues are discovered. By automating tedious management processes, ProSight WAN Watch can knock hours off common chores such as network mapping, expanding your network, finding appliances that require important updates, or isolating performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management (RMM) technology to help keep your IT system operating efficiently by tracking the health of critical assets that power your business network. When ProSight LAN Watch detects a problem, an alert is sent automatically to your specified IT personnel and your assigned Progent consultant so all looming issues can be addressed before they can disrupt productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a protected Tier III data center on a high-performance virtual machine host configured and managed by Progent's network support experts. Under the ProSight Virtual Hosting model, the customer retains ownership of the data, the OS software, and the applications. Since the environment is virtualized, it can be ported immediately to a different hardware solution without requiring a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, retrieve and protect information related to your network infrastructure, procedures, applications, and services. You can quickly locate passwords or IP addresses and be alerted about upcoming expirations of SSL certificates ,domains or warranties. By updating and managing your IT infrastructure documentation, you can eliminate as much as 50% of time thrown away trying to find critical information about your IT network. ProSight IT Asset Management includes a centralized location for storing and sharing all documents required for managing your business network like recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT information. Whether youíre planning improvements, performing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you need as soon as you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable alternative for small and medium-size organizations to obtain an unbiased evaluation of the overall health of their network. Powered by some of the leading remote monitoring and management (RMM) tools in the industry, and supervised by Progent's world-class group of IT experts, ProSight Network Audits help you see how well the deployment of your core infrastructure assets conform to leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant benefits like a cleaner Active Directory system. Both also come with a year of state-of-the-art remote network monitoring and management (RMM). Benefits can include easier management, better compliance with information security requirements, more efficient utilization of IT resources, quicker troubleshooting, more reliable backup and recovery, and increased uptime. Learn more about ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service centered on a brief phone interview with a Progent information assurance expert. The interview is designed to evaluate your organization's preparedness to stop or recover rapidly after a ransomware attack. Progent will work with you personally to gather information concerning your current AV defense and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can follow best practices to deploy a cost-effective AV and backup/recovery system that meets your business requirements. For more information, visit Progent's ProSight Ransomware Preparedness Report.

Additional Support Services Available from Progent
Progent offers the skills of seasoned remote consulting professionals for contract information technology projects. Progent's charges for ongoing consulting tasks are determined according to the level of expertise of the engineers assigned. Progent's background in these special fields of information technology allows customers to complete critical projects within budget and on time. Progent's project-based online engineering solutions include:

  • Help Desk Call Center Support
    Progent's Call Center service options for organizations with environments that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux products include comprehensive Call Center outsourcing, virtual Help Desk support services, and Call Center process consulting. Progent's Help Desk Call Center outsourcing services are intended for businesses who don't have the money or time to create an in-house Call Center but who require fast access to an efficient Help Desk Call Center with proficient telephone support as well as the technical depth to escalate the most challenging trouble tickets to advanced engineers.

    Progentís Virtual Help Desk is designed for larger businesses and serves as a transparent addition to your current Helpdesk resources. Progent's Virtual Help Desk Call Center can act as a an escalation alternative to resolve complex network problems, or be available in hectic instances when your ordinary support engineers are overwhelmed.

    Progent's Call Center team of experienced network professionals gives your customers in Tucson or anywhere in the state of Arizona quick access to an effective support group with substantial experience offering telephone-based help and remote diagnostics for IT systems powered by Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's charter is to give the Help Desk recognition as a significant enabler of company success, and Progent's aim is to solve and not merely report IT problems.

  • Applications Support: Training, Customization, and Problem Solving
    Progent's Applications Experts Team can supply phone-based and in-depth engineering expertise and training in key application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and CRM. Progent also can provide expertise, custom programming, and training for popular Microsoft applications including CRM, MS Office Project, Office 365 Word, and Office 365 Excel. For additional information concerning Progent's consulting, custom development, and education services, go to Progent's Business Application Experts Team.

  • Unified and Streamlined Administration of Hybrid Cloud Networks
    Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud environments by offering comprehensive integration with Windows Server 2016 servers, Windows 10; seamless management of heterogeneous environments that include Linux, Hyper-V and VMware; and better public and private cloud support such as tighter integration with Intune for Apple iPhone and Android smartphone administration plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consulting experts can provide advanced online and on-premises support for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to plan and install a new deployment of System Center 2016, extend or tune an existing one, migrate smoothly from a prior release of System Center, or troubleshoot your System Center environment.

  • Online Hybrid Network Monitoring Support
    Progent offers companies in Tucson, or anywhere in the state of Arizona, remote hybrid network monitoring by providing System Center Operations Manager (SCOM) expertise and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can tune Operations Manager to accommodate your environment so that your network maintenance is proactive rather than reactive. By uncovering looming issues before they expand into network outages, remote monitoring can ward off disruptive and expensive network crises. Progent can also assist with network monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft Windows networks, or networks powered by a mix of platforms.
How Your Tucson Business Can Contact Progent's Online Service Professionals
To get in touch with Progent about urgent phone-based support with Windows, macOS and OS X, or Linux/UNIX networks, visit Progent's Urgent Phone-Based Support, telephone 1-800-993-9400, or refer to Contact Progent. For businesses and new ventures in Tucson or throughout the state of Arizona, Progent's phone-based computer support engineers are ready to deliver expert and cost-effective IT help the moment your organization requires it. More than a decade of offering online technical assistance has earned Microsoft Partner certification for Progent's team of engineers and has allowed Progent to acquire world-class troubleshooting skills and to refine remote access technology to solve computer problems rapidly while eliminating the expense and lost productivity that comes with in-person support calls.

Even if your Tucson office deals with a regular freelance consultant or employs a full time organization that can handle day-to-day computer issues, Progentís Microsoft certified consultants are available to offer an easy and transparent virtual extension of your local resources for situations when your usual IT support personnel either don't have the time or the knowledge to handle unexpected network emergencies or especially tough integration problems.

Features of Progent's Online Computer Support for Tucson
Progent's online support, Internet-based repair, network security consulting, and system administration services offer businesses in Tucson or throughout the state of Arizona the greatest leverage for your IT investment. Whether you require occasional telephone support and remote network repair or full-time Help Desk Call Center support and network management, Progent's experts can deliver your business world class IT support while allowing you to avoid the expense and hassle of carrying a large in-house IT organization. Key features of Progent's online help program include:

How Is Progent Different from Other Support Firms?
Progent is a Microsoft Partner consulting company and Progent's staff size, range of technical experience, refined remote support tools, and understanding of corporate IT allow companies to escape the limitations of exclusive dependence on smaller consulting organizations, individual freelance service providers, or over-stretched internal IT help.

Progent adds value by providing:

  • In-depth Expertise in Microsoft's Complete Range of Server Platforms
    Progent offers in-depth support for Microsoftís popular server platforms with services such as Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 planning and integration help, Microsoft Windows Server 2008 R2 support, Windows 2003 Server maintenance, Microsoft Exchange 2016 Server migration, Exchange Server 2013 consulting, Microsoft Exchange Server 2010 maintenance, Microsoft Exchange 2007 Server and Exchange 2003 Server upgrades, plus Microsoft SQL Server 2016 migration, SQL Server 2014 support, and SQL Server 2012 management and troubleshooting.

  • Value Pricing
    Progent's pricing model is to charge for online support and on-site visits per minute. Consequently, you are billed only for received services. Progent does not impose a more expensive rate for off-hours or priority support, and inside California or in areas where Progent provides on-premises support, Progent does not charge for travel except for emergency support where on-site time is less than 4 hours. In addition, Progent applies no initialization charge and asks no retainer for support services delivered during normal business hours. Many support organizations impose substantial minimum payments or charge for every fifteen minutes or longer. Progent's one-minute granularity does away with large bills for quick repairs so you will not be tempted to permit simple problems to fester.

  • Complete Documentation of IT Services
    Progent has developed a sophisticated service reporting system that stores and organizes complete documentation for all billed services. Unlike some independent consultants or small service organizations who offer minimal documentation or details of tasks done, each service provided by Progent is accompanied by comprehensive documentation. Each Progent consultant has access to the service documentation transmitted by each consultant to each customer. The practice of documenting and organizing support records results in more efficient service and avoids a slew of typical misfortunes such as when a service client is virtually held captive to a consultant who wonít release vital service information.

  • Automated Network Monitoring with MS Operations Manager
    Progent is one of the few consulting firms to offer 24x7 system tracking services based on Microsoft Operations Manager. Microsoft Operations Manager allows your computer maintenance to be proactive rather than reactive. By anticipating possible issues before they cause downtime, system monitoring can keep your IT network from painful and expensive service disruptions.
How Does Our Company Start Receiving Remote Computer Help from Progent?
To initiate Progent's online help services or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network support, visit Immediate Online Support.















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