Consulting and Technical Support for RIM BlackBerry Environments
BlackBerry Consulting ServicesBlackBerry mobile smartphones from Research in Motion are one of the most popular solutions for maintaining location-independent connectivity to messaging, calendars, web applications, and other critical business data. As the sophistication of small business networks has increased, and as the demand for world-class protection, dependability, and disaster recovery has become the norm for companies regardless of size, successful deployment and support of BlackBerry solutions has grown more challenging. To handle areas like security, business continuity, and synchronization of BlackBerry smartphones with a variety of email systems and corporate databases, small organizations frequently turn to external support professionals who specialize in RIM BlackBerry integration and troubleshooting.

Progent offers the services of BlackBerry-qualified consultants who can help small businesses to plan, manage, and repair BlackBerry environments affordably and efficiently, eliminating the need for an in-house BlackBerry technology expert and lowering the cost and stress of maintaining mobile workers. Progent's BlackBerry technology engineers have extensive experience working with Progent's Microsoft-Gold certified consultants, Cisco CCIE-certified network engineers, and CISA and GIAC-certified security specialists. This breadth of knowledge, coupled with Progent's efficient online support capabilities, gives small businesses an economical solution for incorporating RIM BlackBerry technology seamlessly into their business information system.

Progent's experts can help you with SQL Server 2016 integration consulting, Microsoft SQL Server 2014 deployment and Microsoft Exchange Server setup so that your database and email systems work optimally with BlackBerry BES Server. Progent can also show you how to upgrade from previous versions of BlackBerry and Microsoft software, set up easy-to-use administration tools so you can monitor and control BlackBerry smartphones across your business, recommend security policies that make sense for your business, customize wireless applications, and make sure that your network infrastructure is appropriately configured to accommodate your BlackBerry users. Also, Progent's business continuity consultants can help ensure that your BlackBerry data is incorporated in your scheduled backup processes in order that it can be recovered rapidly and safely.

Technical Help for BlackBerry Enterprise Server
BlackBerry Enterprise Server streamlines administration and support of BlackBerry devices, providing a single platform for handling key jobs like device installation, upgrades, and retirement and also offering a strong infrastructure for security and high availability. BlackBerry Enterprise Server delivers seamless communication between Microsoft Exchange, Groupwise, or Lotus email platforms and BlackBerry smartphones and supports remote synchronization.

BlackBerry Enterprise Server Configuration Support

BlackBerry Enterprise Server provides a variety of data protection options beginning with automatic encryption of information sent between a BlackBerry wireless handset and BlackBerry BES Server based on Advanced Encryption Standard (AES) or Triple Data Encryption Standard (Triple DES). BlackBerry Enterprise Server also permits great versatility in adjusting degrees of protection to meet the special requirements of your mobile network. Progent's BlackBerry authorized consultants can assist you to choose powerful security features and activate them remotely. Examples of these over-the-air selectable security features are:

  • Disable a device
  • Erase data from a lost or stolen BlackBerry smartphone
  • Disable Bluetooth functionality
  • Enable built-in protection against malware

BlackBerry Enterprise Server also provides flexibility in determining ways to keep users from installing or executing unsafe or prohibited applications. Progent can assist you to select blocking processes such as:

  • List exactly which programs are permitted on the device
  • Prevent external programs from allocating persistent storage on the smartphone
  • Select which resources external programs can access on the device
  • Limit the types of access external software running on the smartphone can initialize
  • Block all external programs from being loaded or run on the device

How Progent Can Help You to Maintain and Troubleshoot Your BlackBerry Solution
Progent can deliver a seasoned BlackBerry support who has earned accreditations from RIM in all major facets of BlackBerry integration. Progent's BlackBerry consulting services range from resolving synchronization issues to designing mobile productivity solutions built around BlackBerry Enterprise Server. These BlackBerry credentials and their associated practice areas include:

BlackBerry Certified Support Specialist
Blackberry ExpertsProgent's BlackBerry Certified Support Specialist can assist you to perform common technical operations such as configuring BlackBerry handsets and BlackBerry Desktop utilities, adding addresses to the BlackBerry Internet Service, choosing account settings, setting up e-mail filters and auto-signature, changing user accounts, upgrading BlackBerry smartphones, transmitting service books, and installing BlackBerry Desktop Manager to operate with your corporate email software. Progent's certified service professionals can also help you to resolve a broad array of problems concerning synchronization, handset recognition, email consistency, web browsing, wireless connections, IM, desktop software configuration, and BlackBerry Desktop Redirector.

As a top innovator in providing countrywide online help for small business networks, Progent offers fast and affordable access to a BlackBerry Certified Support Specialist. Progent's online consulting skills keeps your BlackBerry technical support costs low and, by solving issues quickly, optimizes the efficiency of your BlackBerry users.

BlackBerry Certified Server Support Specialist
Blackberry ConsultingProgent's BlackBerry Certified Server Support Specialist has the knowledge required to configure and troubleshoot the BlackBerry Enterprise Server in an Exchange Server environment. Progent's BlackBerry specialist can assist you to use tools such as BlackBerry Administration Service, the BlackBerry Technical Solution Center, and BlackBerry Utilities to run important procedures such as troubleshooting enterprise activation problems, registering and removing BlackBerry device users, activating passwords, implementing over-the-air program loading and configuration, deploying and debugging the BlackBerry Smart Card Reader, and configuring database backup and restore processes.

Progent's BlackBerry-certified consultants can also help you to use management software like the BlackBerry Administration Service for role-based management, troubleshooting attachment and data flow problems, and using wireless LANs for enterprise activation. In addition, Progent can explain the role of operational policies in the BlackBerry BES environment and help your company to define and implement sensible security options.

Progent's certified Exchange Server consultants can team with Progent's BlackBerry Certified Server Support Specialist to help you to optimize your existing Exchange infrastructure for operating smoothly with BlackBerry BES Server or migrate your BlackBerry solution to the most recent edition of Exchange Server.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator offers high-level knowledge for deploying, managing, monitoring, and maintaining one or several BlackBerry Enterprise Servers in an email system based on Exchange Server. Progent's BlackBerry consultant offers expertise in important areas associated with BlackBerry management such as the BlackBerry Enterprise Solution, Microsoft Windows permissions, database architecture, Microsoft Outlook, firewalls, proxy servers, TCP/IP, and IT policies. Progent can show you how to install and delete BlackBerry device clients on Exchange and Microsoft Active Directory, set up, track, and manage BlackBerry Enterprise Server, administer BlackBerry smartphones and client accounts, back up and support storage groups, configure permissions, set up the MDS and IM, implement access control lists, manage Microsoft Exchange Server data flow, generate, edit, and apply WLAN and Virtual Private Network configuration sets, set up SNMP traps for alerts, and produce management reports to summarize SNMP results.

Progent's BlackBerry-certified expert can support your BlackBerry solution in a variety of settings that can include Windows 2K, 2003 or 2008 Servers, Windows XP, Vista, Windows 7, and Windows 8 workstations, BlackBerry Desktop Manager, VMware, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition help you to use utilities like BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Server Configuration Panel, BlackBerry Enterprise Server log files, Microsoft SQL Server Enterprise Manager and BlackBerry MDS Runtime.

BlackBerry Certified Solution Designer
BlackBerry Certified Solution Designer ExpertsProgent can provide the support of a BlackBerry Certified Solution Designer to help your company to design, install, validate, repair, and produce documentation for a mobile wireless solution built on the integration of the BlackBerry Enterprise Solution, Microsoft Exchange Server, and Active Directory. Progent's world-class engineering services for BlackBerry include business and network requirements analysis, solution design, roll-out strategy and implementation, performance optimization, design of a high-availability architecture, information backup and business recovery consulting, and security design.

Progent's BlackBerry Certified Solution Designer can work with you and your stakeholders to define your functional objectives and to create a mobile wireless environment that fits within your IT budget and aligns with your business strategy. Progent can explain the implications of your operational processes on the configuration of a BlackBerry Enterprise Solution, assess your existing network infrastructure's ability to accommodate a BlackBerry BES Server, help your organization to decide which management approach and hardware products meet your needs, and evaluate your messaging environment topology. Progent can also explain the performance implications that the BlackBerry BES Server, SQL SQL Server, and Exchange Server have on one another so you can arrive at informed decisions about options for software editions, processors and mass storage, network design, and application configuration.

To optimize network security, Progent's BlackBerry-certified expert can help you to choose and activate sensible security options for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also operate with Progent's CISSP and CISM-qualified security engineers to run network-wide security vulnerability and compliance validation and suggest enhancements to account for your BlackBerry environment.

Call or Email Progent to Get Support from a RIM BlackBerry-Qualified Specialist
If you wish to get in touch with Progent about professional help for BlackBerry mobile wireless solutions, phone 1-800-993-9400 or refer to Contact Progent.
















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