Introduction to Progent's Support Services for BlackBerry Technology
RIM BlackBerry Consulting and Support ServicesWireless access to email, contacts, calendars, and web applications is a vital feature of information systems for companies of all sizes. RIM BlackBerry handhelds are some of the most powerful solutions for achieving anywhere, anytime communications. But the network architecture required to support RIM BlackBerry smartphones has grown significantly more sophisticated as the insistence on non-stop operation and and air-tight security has heightened. Progent's BlackBerry qualified consultants specialize in providing small companies enterprise-class network support and technical services that are economical and effective.

As a Microsoft Gold certified Partner with more than a decade of background consulting on Exchange Server, Progent can give you access to broad assistance in integrating RIM BlackBerry and Microsoft technology by offering services such as Exchange 2010 Server support as well as by offering complementary services like Microsoft Lync Server integration and Microsoft Office Communications Server consulting to help control Instant Messaging and Presence. Progent's MS SQL 2016 integration consultants and Microsoft SQL 2014 consultants can set up and repair your SQL server to work optimally with BlackBerry BES Server, and Progent's MS System Center Data Protection Manager experts can help your company to design backup and recovery procedures to preserve your data and reduce productivity disruption in case of a crash of your messaging solution.

Progent also retains a staff of Cisco certified CCIE network consultants who are accessible remotely to offer advanced assistance for designing and troubleshooting your company's network so it supports your BlackBerry system with enterprise levels of fault tolerance, expandability, protection, and maintainability. Cisco Certified Internetwork Experts are elite networking consultants who are awarded this prestigious classification only through intense examination by Cisco. CCIEs can handle even the most complex problems surrounding network architecture, implementation, troubleshooting, and service.

Consulting and Technical Support for BlackBerry BES Server
Research in Motion's high-end solution for administering large collections of BlackBerry wireless handsets is the BlackBerry BES Server. This sophisticated software allows Exchange Server, Domino, or Novell GroupWise users to send and receive emails that are encrypted in wireless transit to ensure maximum security. BlackBerry BES Server also streamlines a wide selection of crucial administrative jobs ranging from BlackBerry setup and updates to mobile security and fault tolerance.

RIM BlackBerry BES Server Integration Help

Progent's BlackBerry-qualified consultants can help you utilize BlackBerry Enterprise Server to perform routine tasks like:

  • Deploy and manage applications
  • Schedule smartphone, application, and IT policy updates
  • Upgrade BlackBerry smartphone firmware remotely
  • Control user and group settings with BES Server's vast selection of policies

Progent's BlackBerry-qualified consultants can also help you to use BES Server to implement key tasks not available with the entry-level BES Server Express. These tasks include:

  • Install and support BES Server's high-availability infrastructure using virtual servers
  • Deploy BlackBerry smartphones wirelessly
  • Establish specialized management roles
  • Monitor and analyze the integrity of your system

Professional RIM BlackBerry Consulting and Technical Services Available Online from Progent
Progent's authorized RIM BlackBerry support specialists are accessible remotely to deliver expert technical help to businesses in the Tulsa region or throughout the state of Oklahoma. Progent's experienced remote consulting team has helped IT organizations resolve computer issues and reduce IT service costs in every state in the country and established a large following of satisfied customers. (Refer to Progent's customer testimonials.)

Progent can provide remote help for a wide array of issues associated with RIM BlackBerry products such as wireless synchronization, integration with Microsoft Exchange, setting up BlackBerry Enterprise Server (BES), and improving mobile security. Important RIM BlackBerry certifications awarded to Progent's consulting experts include:

BlackBerry Certified Support Specialist
RIM BlackBerry HelpProgent's BlackBerry Certified Support Specialist can help you to carry out basic technical functions including configuring BlackBerry smartphones and BlackBerry Desktop utilities, adding e-mail addresses to the BlackBerry Internet Service, selecting account configurations, setting up e-mail filters and auto-signature, editing user profiles, upgrading BlackBerry smartphones, transmitting service books, and installing BlackBerry Desktop Manager to run with your company email solution. Progent's certified service professionals can also help your company to troubleshoot a wide array of issues associated with synchronization, device recognition, messaging consistency, web browsing, wireless connections, IM, PC application installation, and Desktop Redirector.

As a top innovator in providing nationwide online technical assistance for small company IT networks, Progent can provide fast and economical access to a BlackBerry Certified Support Specialist. Progent's remote consulting skills keeps your wireless technical support expenses at a minimum and, by solving problems quickly, improves the output of your BlackBerry smartphone users.

BlackBerry Certified Server Support Specialist
Blackberry ConsultingProgent's BlackBerry Certified Server Support Specialist has the knowledge required to configure and troubleshoot the BlackBerry BES Server in an Exchange Server environment. Progent's BlackBerry expert can help you to utilize tools such as BlackBerry Administration Service, the BlackBerry Technical Solution Center, and BlackBerry Utilities to run critical procedures including troubleshooting enterprise activation issues, registering and removing BlackBerry device clients, setting activation passwords, configuring over-the-air software loading and configuration, implementing and troubleshooting the BlackBerry Smart Card Reader, and configuring backup and recovery processes.

Progent's BlackBerry-certified consultants can also show you how to operate administration tools such as the BlackBerry Administration Service for role-based administration, resolving file attachment and data flow issues, and utilizing wireless LANs for activation. In addition, Progent can help you understand the function of operational policies in the BlackBerry BES environment and assist your company to define and implement appropriate security configurations.

Progent's certified Microsoft Exchange Server engineers can work with Progent's BlackBerry Certified Server Support Specialist to help you to optimize your current Exchange architecture for working in conjunction with BlackBerry BES Server or move your BlackBerry solution to the most recent edition of Exchange Server.

Contact Progent to Get Support from a BlackBerry-Qualified Consultant
If you wish to ask Progent about engineering expertise for BlackBerry mobile wireless technology, call 1-800-993-9400 or see Contact Progent.

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