Immediate Remote Troubleshooting for Tulsa Networks
Fast Phone Consulting for Tulsa NetworksFor organizations in Tulsa or anywhere in Oklahoma, Progent offers online technical support for computer systems based on any mix of Microsoft, Cisco, Apple Mac, or Linux platforms. Progent's Microsoft certified consulting experts have provided remote support to businesses in all 50 states in the United States. (Check out testimonials from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE-qualified network specialists to solve complex networking problems, as well as the assistance of CISSP-certified security consultants to help with high-level security architecture and diagnostic issues.

Progent's remote support engineers provide exceptional value because they possess the real-world experience and are equipped with the sophisticated tools needed to solve most network issues quickly. Efficient support reduces direct expenses since solutions accumulate fewer chargeable minutes. Online help also eliminates the cost of sending an engineer to your location. Your organization saves additionally with incidental expenses by minimizing or avoiding network outages and related losses resulting from business disruption, disgruntled customers and vendors, unproductive workers, and de-focused executives. Progent's extensive remote consulting expertise is particularly helpful in environments that rely on public clouds for vital infrastructure or software such as Microsoft Azure, Amazon Web Service, or Office 365 Exchange Online, where onsite tech support may not be an alternative.

Progent's billing policy for remote support is designed to leverage your IT service dollar. Progent bills on a per-minute basis for telephone-based assistance, so you are invoiced only for the services that you receive. In contrast to typical online support companies, Progent imposes no initialization fee or minimum fees. Progent's per-minute billing unit and clean policy for pricing eliminate situations where quick repairs somehow turn into major invoices. Progent's skill at disposing of problems efficiently means your business saves money.

Progent's Online Consulting and Technical Support Expertise
Through years of experience, Progent has mastered a collection of customized tools and proven processes that promote the maximum level of efficiency for online technical support and troubleshooting for IT networks of all sizes. Progent offers safe Virtual Private Network support for VPN gateways from multiple leading companies such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity permits the consultants of Progent's remote service group to interface to your system without violating network security.

Progent's powerful technical support database system includes detailed records of the support that Progent's clients have been provided. Progent's team consultants have access to the history of assistance rendered to each client by every engineer. This history of anomalies and repairs is stored as a quickly searchable support knowledge base that allows Progent's remote support experts to communicate their experiences with the whole team to make sure that the efficiency of Progent's support services grows daily. Progent's advanced certifications and formal partnerships with important industry leaders including Cisco and Microsoft make available additional massive technical support knowledge bases and allow fast response from manufacturers' in-house product engineers so Progent's remote consulting specialists can arrive at the most efficient resolutions quickly.

Online services available from Progent to clients in Tulsa and throughout the state of Oklahoma include:

Special Consulting Programs Available from Progent
Progent offers the skills of world-class online consulting professionals for contract IT projects. Billing charges for ongoing development or consulting tasks are set according to the qualifications of the engineers required. Progent's experience with these important areas of computer technology enables customers to complete major projects economically and on time. Progent's project-based remote engineering solutions include:
  • Help Desk Call Center Expertise
    Progent's Help Desk Call Center support programs for organizations with environments based on Microsoft Windows, Cisco, Apple Mac, UNIX, or Linux technology include full-service Help Desk outsourcing, virtual Helpdesk services, and Helpdesk process consulting. Progent's Help Desk Call Center outsourcing support services are well suited for companies who lack the resources to support an internal Help Desk Call Center but who want fast communication with an efficient Help Desk with proficient telephone assistance as well as the technical depth to escalate the most challenging problems to advanced consultants.

    Progentís Virtual Call Center is designed for bigger companies and acts as a seamless reinforcement of your current Call Center resources. Progent's Virtual Help Desk can act as a an escalation option to resolve the toughest technical problems, or be available in those situations when your other resources are too busy.

    Progent's Call Center team of experienced information technology professionals gives your computer users in Tulsa or anywhere in the state of Oklahoma quick communication with an effective network service group with years of background providing phone consulting and remote diagnostics for IT systems based on Microsoft Windows, Cisco, Apple Mac, UNIX, or Linux components. Progent's charter is to earn the Help Desk Call Center perception as a significant driver of business success, and Progent's policy is to resolve instead of simply record IT problems.

  • Business Applications Support: Education, Development, and Integration
    Progent's Applications Consulting Team can supply remote advanced engineering support and education in special application fields including Enterprise Requirements Planning, MRP, custom programming for accounting packages, and CRM. Progent also can provide expertise, custom development, and education for Microsoft applications including Microsoft CRM, MS Office Project, MS Office Word, and Microsoft Office Excel. To find out additional information concerning Progent's consulting, custom development, and training services, visit Progent's Applications Experts Services.

  • Unified and Streamlined Administration of Hybrid Cloud Networks
    System Center 2016 unifies and automates the administration of hybrid cloud networks through advanced integration with Windows Server 2016 servers, Windows 10 clients; cohesive integration of mixed-OS networks that include Linux, Microsoft Hyper-V and VMware; and expanded cloud support including closer integration with Microsoft Intune for iPhone and Android smartphone management plus built-in integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts can provide world-class online and onsite support for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help your business to design and configure a new deployment of Microsoft System Center 2016, expand or optimize your current one, upgrade smoothly from an earlier release of System Center, or debug your System Center environment.

  • Remote Network Monitoring Support
    Progent offers companies in Tulsa, or anywhere in the state of Oklahoma, online computer system monitoring support centered around System Center Operations Manager (SCOM), customized by Progent to accommodate your business so that your IT support is proactive and automated. By detecting potential trouble spots before they cause downtime, system monitoring can minimize inconvenient and expensive information system failures. Progent can also assist with system monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Sun Solaris, or Apple Mac systems, Microsoft environments, or networks powered by multiple platforms.
How Your Tulsa Business Can Contact Progent's Online Service Experts
To get in touch with Progent about emergency phone-based support with Windows, Mac OS X, or Linux networks, visit Progent's Urgent Phone-Based Help, phone 1-800-993-9400, or see Contact Progent. For organizations and new businesses in Tulsa or throughout the state of Oklahoma, Progent's phone-based computer support engineers are ready to deliver professional and cost-effective system help the moment your business has to have it. More than a decade of providing remote repair services has earned Microsoft Gold status for Progent's consulting experts and has allowed Progent to acquire world-class troubleshooting capability and to refine remote access tools to fix computer problems quickly while avoiding the cost and lost productivity associated with on-site service calls.

Even if your Tulsa office deals with a regular independent support technician or maintains a full time organization that know how to deal with the majority of network issues, Progentís Microsoft certified consultants can still offer an easy and transparent remote extension of your local resources for situations when your regular service personnel either lack the bandwidth or the expertise to resolve unexpected system emergencies or particularly complicated integration projects.

Advantages of Progent's IT Support for Companies in Tulsa
Progent's online IT consulting services enable your Tulsa business to experience the advantages of immediate, enterprise-grade network support without the cost of managing a full-time IT organization. Your network will derive added strategic worth by becoming increasingly reliable, efficient, and secure. Advantages to your business include:

  • Convenient remote extension of your local IT resources
    For most businesses in Tulsa or anywhere in Oklahoma, nearby network service providers, whether consisting of freelance consultants or an in-house IT staff, can take care of the majority of network problems. On the other hand, serious problems can spring up when local support personnel are too busy or absent, and some trouble may involve technology that is unfamiliar to your onsite support people. In these situations, Progent's on-call service experts offer a convenient, quick, and budget-friendly solution to supplement your regular help and to transfer valuable information to increase your capability to handle future problems locally.

  • Reduced Dependence on Individual Consultants
    For IT support, smaller companies commonly rely on individual freelance consultants. Although freelance service people have less internal costs than big service companies and can often charge lower rates, they are often overbooked, making it impossible to respond rapidly to urgent situations. If an independent service provider is occupied with another client, ill, on vacation, or in class, the absence of reserve help may force your company to go without assistance during an emergency. As your company grows, network downtime and trouble with critical applications become more expensive. The money you thought you were saving on a freelancer can be eaten up fast by reduced productivity. Progent provides a dependable source of backup service experts to make sure your network is always available.

  • Build a Solid Foundation for Seamless Growth
    Businesses typically begin with an information system created on a shoestring budget. Lacking a scalable framework, band-aid fixes often get thrown onto a shaky foundation. As a network grows, stability and expandability problems can hinder the productivity of the organization. Such poorly built systems require careful analysis, intelligent strategic planning, and extensive technical knowledge to upgrade to a system architecture that can offer the stable foundation to meet critical business demands and ease future growth.

  • Work with Problem Solvers Rather Than Product Vendors
    Smaller companies need advice and technical training to negotiate an ever more complex array of product alternatives capable of promoting business growth and improving productivity. They hardly need a network engineer who is motivated to resell a specific vendor's products. IT support and product sales can result in a scenario where the proposed solution is built around a profitable technology instead of the genuine needs of a client. Progent avoids these dilemmas by offering just services instead of products. This enables Progent to match IT expertise with the best needs of customers.

What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Gold Partner consulting company and Progent's staff size, depth of technical background, fine tuned remote support software, and understanding of corporate IT enable companies to escape the pitfalls of excessive dependence on smaller service firms, individual freelance service providers, or limited in-house resources.

Progent adds value by providing:

  • Certified Expertise in Microsoft's Complete Range of Servers
    Progent offers world-class expertise for Microsoftís powerful server products with services that include Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server planning and integration consulting, Windows Server 2008 expertise, Windows Server 2003 upgrades, Microsoft Exchange 2016 migration, Exchange Server 2013 configuration, Microsoft Exchange Server 2010 support, Exchange 2007 Server and Microsoft Exchange Server 2003 moves, plus Microsoft SQL Server 2016 integration, Microsoft SQL Server 2014 consulting support, and Microsoft SQL 2012 management support.

  • Value Pricing
    Progent's pricing model is to bill for online support and in-person help by the minute. Consequently, you are invoiced just for delivered support. Progent does not impose a higher rate for after-hours or urgent support, and within California or in areas where Progent provides on-premises service, Progent does not charge for travel time except for urgent calls where on-site work is less than four hours. In addition, Progent imposes no service activation fee and requires no retainer for services delivered during normal working hours. Many service organizations impose large minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity does away with large bills for quick fixes so you will not be forced to permit minor problems to stay unaddressed.

  • Full Documentation of IT Services
    Progent has created a comprehensive service reporting system that records and organizes detailed documentation for all billed support activities. Unlike many freelance consultants or local service firms who offer minimal documentation or details of services done, each service delivered by Progent is tracked by comprehensive documentation. Each Progent consultant has use of the service reports sent by each staff member to every client. The discipline of documenting and organizing support activity allows more efficient service and eliminates a slew of common problems such as when a support customer is effectively held captive to a consultant who wonít let go of vital service information.

  • Automated Server Monitoring with Microsoft Operations Manager
    Progent is one of the few support firms to provide round-the-clock system monitoring services powered by Microsoft System Center Operations Manager. MS System Center Operations Manager allows your computer support to be proactive rather than reactive. By uncovering possible problems before they cause lost productivity, system monitoring can save your IT network from stressful and expensive service losses.
How Does Our Company Begin Getting Remote Network Help from Progent?
To get started with Progent's online help offerings or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network help, go to Immediate Technical Support.

© 2002- 2017 Progent Corporation. All rights reserved.