Fast and Affordable Online Troubleshooting for Tulsa Information Networks
Urgent Phone Support for Tulsa NetworksFor businesses in Tulsa or anywhere in the state of Oklahoma, Progent offers remote technical support for information systems powered by Microsoft Windows, Cisco, Apple Mac, or Linux/UNIX technology. Progent's Microsoft qualified professionals have provided online support to businesses in every state in the United States. (Check out testimonials from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE-certified network specialists to help with challenging networking issues, plus the assistance of CISA and CISM-certified security engineers to help with advanced security design and diagnostic jobs.

Progent's remote support engineers provide exceptional leverage because they possess the practical background and have access to the advanced tools needed to solve the majority of network issues quickly. This reduces direct costs since service calls use up fewer billable minutes. Remote support also eliminates the expense of dispatching a consultant to your site. Your company benefits even more in incidental costs by minimizing or eliminating network outages and associated losses stemming from business discontinuity, disgruntled customers and vendors, unproductive employees, and de-focused management. Progent's advanced remote technical support expertise is especially important for organizations that depend on public clouds for vital network infrastructure or software such as Azure, Amazon Web Service, or Exchange Online, where on-premises support may not be useful.

Progent's billing policy for online help is designed to stretch your network support dollar. Progent charges per minute for phone assistance, so you owe exclusively for the services that you receive. Unlike typical remote service organizations, Progent asks for no startup fee or minimum fees. Progent's per-minute granularity and simple policy for pricing avoid scenarios where quick fixes manage to turn into major bills. Progent's penchant for disposing of technical issues quickly means your business saves money.

Progent's Remote Consulting and Troubleshooting Services
Through years of experience, Progent has refined a collection of optimized tools and proven processes which permit the highest degree of effectiveness for remote help and repair for computer networks of any size. Progent provides secure Virtual Private Network support for VPN gateways from multiple popular vendors including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology permits the engineers of Progent's Technical Response Center to link to your company's system remotely without breaching corporate security.

Progent's powerful service reporting system stores comprehensive records describing the support that Progent's clients have been provided. Progent's staff service personnel have the benefit of the details of services provided to each customer by every Progent engineer. This database of problems and fixes is organized as a conveniently accessible internal knowledge base that permits Progent's online technical engineers to share their knowledge company-wide to ensure that the efficiency of Progent's support improves over time. Progent's extensive list of certifications and formal partnerships with important industry leaders including Cisco and Microsoft open up other massive technical support databases and permit priority response from manufacturers' in-house support staff so Progent's online consulting experts can determine the most efficient resolutions quickly.

Online support available from Progent to companies in Tulsa and throughout the state of Oklahoma include:

Additional Support Programs Offered by Progent
Progent offers the skills of world-class online consulting professionals for contract information technology projects. Billing rates for longer-term consulting tasks are determined according to the qualifications of the consultants involved. Progent's experience with these special areas of computer technology enables customers to execute critical projects within budget and on time. Progent's project-based online engineering solutions include:
  • Help Desk Call Center Services
    Progent's Call Center support programs for companies with networks that incorporate Windows, Cisco, Apple Mac, UNIX, or Linux products include comprehensive Call Center outsourcing, virtual Help Desk services, and Call Center operations consulting. Progent's Help Desk Call Center outsourcing support services are intended for organizations who lack the money or time to build and maintain an internal Help Desk but who want quick access to an efficient Call Center with proficient telephone support as well as the technical depth to escalate the most challenging problems to high-level engineers.

    Progentís Virtual Call Center is designed for larger businesses and acts as a transparent extension of your established Help Desk resources. Progent's Virtual Call Center can act as a an escalation alternative for complex technical problems, or be ready in hectic instances when your other resources are too busy.

    Progent's Call Center team of seasoned network consultants provides your clients in Tulsa or anywhere in the state of Oklahoma fast assistance from a dependable network service resource with substantial background delivering telephone-based consulting and online repair service for networks that incorporate Microsoft, Cisco, Apple Mac OS X, UNIX, or Linux products. Progent's charter is to give the Help Desk Call Center perception as a crucial contributor to business performance, and Progent's policy is to resolve instead of just track network issues.

  • Business Applications Support: Training, Customization, and Problem Solving
    Progent's Applications Consulting Group provides phone-based advanced consulting support and training in specific application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can provide consulting expertise, custom development, and education for Microsoft business applications including Microsoft CRM, MS Project, Word, and Excel. To learn more concerning Progent's consulting, programming, and training offerings, go to Progent's Applications Experts Services.

  • ProSight Data Protection Services Managed Cloud Backup
    ProSight Data Protection Services offer small and medium-sized organizations a low cost and fully managed service for secure backup/disaster recovery. Available at a low monthly rate, ProSight Data Protection Services automates your backup activities and enables fast restoration of vital data, applications and VMs that have become lost or corrupted as a result of hardware failures, software glitches, natural disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images. Critical data can be protected on the cloud, to an on-promises device, or to both. Progent's BDR specialists can provide advanced support to set up ProSight DPS to be compliant with regulatory standards such as IPPA, FIRPA, and PCI and, whenever necessary, can help you to restore your business-critical data. Find out more about ProSight DPS Managed Backup.

  • Centralized and Automated Management of Hybrid Cloud Networks
    Microsoft System Center 2016 unifies and automates the administration of hybrid cloud networks through comprehensive integration with Windows Server 2016, Windows 10; cohesive management of heterogeneous environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded cloud support such as tighter integration with Microsoft Intune for iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants can provide world-class online and onsite expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help your business to plan and configure a new deployment of Microsoft System Center 2016, expand or optimize an existing one, upgrade efficiently from a previous version of System Center, or debug your System Center environment.

  • Remote IT Infrastructure Monitoring Services
    Progent offers organizations in Tulsa, or anywhere in the state of Oklahoma, online IT infrastructure monitoring and reporting by providing System Center Operations Manager consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can configure SCOM to fit your business so that your computer support is proactive and automated. By anticipating possible trouble spots before they grow into crashes, remote monitoring can avoid inconvenient and costly service failures. Progent can also deploy network monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Sun Solaris, or Mac OS X networks, Windows networks, or systems that support a variety of OS platforms.
How Your Tulsa Company Can Contact Progent's Remote Service Experts
To get in touch with Progent about urgent online support with Windows, Apple Mac, or Linux/UNIX environments, go to Progent's Urgent Phone-Based Support, call 1-800-993-9400, or go to Contact Progent. For businesses and new ventures in Tulsa or throughout the state of Oklahoma, Progent's online computer support specialists can deliver expert and cost-effective IT help whenever your company requires it. More than a decade of delivering remote tech support has earned Microsoft Gold certification for Progent's team of engineers and has enabled Progent to develop high-end troubleshooting capability and to fine tune remote connectivity technology to repair network problems rapidly while avoiding the cost and lost time associated with in-person service visits.

Even if your Tulsa office works with a local freelance support technician or employs a full time organization that know how to handle day-to-day network issues, Progentís Microsoft and Cisco certified engineers can offer an easy and seamless remote extension of your on-site resources in cases when your regular service personnel either don't have the bandwidth or the knowledge to solve unexpected network crises or particularly complex integration problems.

Benefits of Progent's IT Support for Organizations in Tulsa
Progent's remote support services allow your Tulsa company to experience the benefits of on-call, world-class network support without the expense of maintaining an in-house IT staff. Your information system will acquire greater business value by becoming increasingly reliable, efficient, and protected. Advantages to your business include:

  • Convenient virtual extension of your on-site support resources
    For most offices in Tulsa and throughout Oklahoma, local computer service providers, whether consisting of outside consultants or a full-time maintenance staff, can solve the majority of network problems. However, major troubles may spring up when local support personnel are overstretched or unavailable, and some trouble may involve IT products that is unfamiliar to your onsite service people. In these cases, Progent's on-call service professionals provide an easy, quick, and budget-friendly way to augment your regular help and to transfer useful knowledge to increase your ability to resolve future issues locally.

  • Reduced Dependence on Individual Consultants
    For IT maintenance, smaller organizations often depend on individual freelance service providers. Although freelance consultants have smaller overhead than larger support organizations and can afford to charge lower rates, they are occasionally overbooked, making it hard to respond rapidly to crisis situations. If a freelance consultant is occupied with another client, sick, on a trip, or in training, the lack of fallback help may require your company to go without help during an IT crisis. As your business expands, network unavailability and trouble with critical applications are more costly. The money you thought you were saving on a freelancer can be eaten up quickly by reduced productivity. Progent offers a ready source of reserve support expertise to insure your network stays available.

  • Build a Solid Basis for Seamless Growth
    Companies typically begin with an IT system created on a modest budget. Without a proper infrastructure, slap-dash fixes often get thrown on top of an unstable foundation. When a network grows, reliability and expandability problems can impede the success of the organization. These poorly built environments require proper assessment, intelligent strategic planning, and wide IT expertise to upgrade to a network architecture that can deliver the solid foundation to meet critical business demands and ease future growth.

  • Work with Problem Solvers Rather Than Technology Vendors
    Smaller offices require guidance and technical training to negotiate an increasingly complex maze of technology options capable of promoting business growth and enhancing efficiency. These companies hardly need a network engineer who is attempting to earn a commission on a specific vendor's technology. Network consulting and product selling can lead to a situation where the recommended solution is designed around a predetermined technology rather than the true requirements of a business. Progent eliminates these dilemmas by selling only services rather than products. This enables Progent to match IT consulting with the best needs of customers.

How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Gold Certified Partner consulting company and Progent's number of employees, breadth of technical knowledge, fine tuned support tools, and understanding of corporate IT enable companies to escape the pitfalls associated with excessive reliance on smaller consulting firms, independent freelance consultants, or over-stretched in-house resources.

Progent stands out by offering:

  • Certified Expertise in Microsoft's Entire Line of Server Platforms
    Progent offers in-depth support for Microsoftís popular server platforms with services such as Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server migration and deployment consulting, Windows Server 2008 R2 support, Microsoft Windows Server 2003 maintenance, Microsoft Exchange Server 2016 migration, Exchange 2013 integration, Exchange 2010 Server maintenance, Exchange Server 2007 and Microsoft Exchange Server 2003 migration, plus Microsoft SQL Server 2016 upgrades, SQL Server 2014 support, and SQL Server 2012 management support.

  • Value Pricing
    Progent's pricing model is to charge for phone support and in-person visits by the minute. Consequently, you are charged exclusively for received support. Progent does not demand a higher rate for off-hours or urgent support, and within California or in regions where Progent provides in-person service, Progent does not bill for travel time except for emergency support where on-site time is less than four hours. Also, Progent imposes no minimum fee and requires no retainer for services provided during regular business hours. Many service firms demand large minimum fees or charge for each fifteen minutes or longer. Progent's fine granularity eliminates large invoices for fast solutions so you won't be tempted to permit minor problems to stay unaddressed.

  • Complete Records of Delivered Services
    Progent has created a sophisticated support reporting system that records and organizes detailed documentation for all delivered support activities. Unlike many freelance consultants or local support organizations who offer scant documentation or details of services performed, each service delivered by Progent is accompanied by comprehensive documentation. Each Progent consultant has use of the support reports transmitted by every staff member to every client. The practice of detailing and organizing service records results in more effective service and avoids a variety of common misfortunes such as when a service client is effectively held hostage to a consultant who wonít release vital service information.

  • Automated Server Monitoring with MS System Center Operations Manager
    Progent is one of the few support firms to offer round-the-clock remote monitoring services based on MS Operations Manager. MS Operations Manager causes your network maintenance to be anticipatory instead of reactive. By anticipating possible problems before they result in lost productivity, network monitoring can keep your information network from painful and expensive service disruptions.
How Does My Business Begin Receiving Online Technical Support from Progent?
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT help, go to Immediate Online Support.

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