Immediate Online Support for Tulsa Information Networks
Urgent Remote Consulting for Tulsa SystemsFor organizations in Tulsa or anywhere in Oklahoma, Progent offers remote technical support for networks based on Microsoft Windows, Cisco, Mac OS X, or Linux technology. Progent's Microsoft certified engineers have provided online troubleshooting to companies in every state in the United States. (Check out recommendations from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE-qualified engineers to handle challenging infrastructure issues, plus the services of CISSP and CISM-certified security engineers to help with high-level security architecture and diagnostic jobs.

Progent's remote technical support experts offer excellent value due to the fact that they have the practical background and are equipped with the sophisticated tools required to solve the majority of network issues rapidly. Efficient support lowers immediate costs since service calls use up minimal chargeable consulting minutes. Online help also avoids the expense of dispatching a consultant to your location. Your company saves even more with indirect costs by minimizing or eliminating network downtime and associated costs stemming from business discontinuity, upset clients, unproductive employees, and de-focused executives. Progent's advanced remote consulting know-how is especially valuable for businesses that depend on public clouds for critical infrastructure or software like Azure, Amazon Web Service, or Exchange Online, where on-premises support may not be an alternative.

Progent's pricing policy for online support is structured to stretch your IT service investment. Progent charges by the minute for telephone-based consulting, so you owe exclusively for the support that you actually get. In contrast to many remote service organizations, Progent asks for no initialization fee or minimum job duration. Progent's per-minute granularity and clean policy for billing eliminate scenarios where quick repairs somehow turn into big tabs. Progent's penchant for solving problems efficiently means your business saves money.

Progent's Online Consulting and Technical Support Expertise
Through years of experience, Progent has fine tuned an arsenal of customized tools and field-tested processes that promote the maximum degree of efficiency for online consulting and repair for IT systems of any size. Progent provides secure Virtual Private Network support for VPN gateways from a variety of leading companies including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity permits the experts of Progent's Technical Response Center to communicate with your company's network without violating corporate security.

Progent's proven technical support database system stores detailed documentation for the support that Progent's clients have been provided. Progent's staff engineers have the benefit of the specifics of support provided to each Progent customer by every Progent consultant. This history of trouble tickets and fixes is structured as a quickly searchable internal database that enables Progent's online technical experts to communicate their experiences company-wide to make sure that the quality of Progent's technical support improves over time. Progent's high-level accreditations and formal relationships with key technology companies such as Cisco and Microsoft open up other extensive support knowledge bases and allow priority access to vendors' internal engineering staff with the result that Progent's remote service specialists can arrive at optimal solutions in the least time.

Remote technical support services offered by Progent to companies in Tulsa and anywhere in the state of Oklahoma include:

Progent's ProSight Flat-rate Managed Services for Small and Medium Size Businesses
Progent offers a family of low-cost, flat-rate managed services intended to allow small and mid-size businesses to benefit from the same advanced IT solutions deployed by some of the industry's leading corporations. The ProSight line of outsourced network management services addresses all key areas of modern networking such as email content filtering, threat defense based on machine leaning, cloud-based backup/recovery, network infrastructure health monitoring, VM cloud hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the infrastructure of top information security vendors to deliver centralized control and comprehensive security for all your inbound and outbound email. The hybrid architecture of Progent's Email Guard combines cloud-based filtering with a local gateway appliance to provide advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne malware. Email Guard's Cloud Protection Layer serves as a preliminary barricade and keeps most unwanted email from reaching your network firewall. This reduces your exposure to inbound attacks and conserves network bandwidth and storage. Email Guard's on-premises gateway appliance adds a further layer of analysis for inbound email. For outgoing email, the local security gateway provides AV and anti-spam protection, DLP, and email encryption. The onsite security gateway can also assist Exchange Server to track and protect internal email traffic that originates and ends within your corporate firewall. For more information, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates cutting edge behavior machine learning tools to defend endpoints and servers and VMs against new malware attacks like ransomware and file-less exploits, which easily escape traditional signature-matching anti-virus products. ProSight ASM protects local and cloud-based resources and offers a unified platform to manage the entire malware attack lifecycle including protection, infiltration detection, containment, cleanup, and post-attack forensics. Top features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent provide small and medium-sized organizations a low cost and fully managed solution for secure backup/disaster recovery. Available at a low monthly cost, ProSight Data Protection Services automates and monitors your backup processes and allows fast restoration of critical data, applications and VMs that have become unavailable or corrupted as a result of component failures, software glitches, natural disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's backup and recovery consultants can provide world-class expertise to set up ProSight DPS to to comply with government and industry regulatory standards like HIPPA, FIRPA, PCI and Safe Harbor and, whenever needed, can assist you to restore your business-critical information. Learn more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Management
    Progentís ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for small and mid-sized businesses to diagram, monitor, optimize and troubleshoot their connectivity hardware like routers and switches, firewalls, and access points as well as servers, printers, client computers and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology maps are always updated, captures and displays the configuration information of almost all devices connected to your network, monitors performance, and sends alerts when issues are discovered. By automating time-consuming management and troubleshooting activities, ProSight WAN Watch can knock hours off common tasks such as network mapping, expanding your network, locating appliances that require important updates, or resolving performance issues. Learn more details about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses advanced remote monitoring and management techniques to keep your IT system operating efficiently by checking the health of critical computers that drive your business network. When ProSight LAN Watch uncovers a problem, an alarm is transmitted immediately to your specified IT personnel and your Progent consultant so all looming issues can be resolved before they can disrupt productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a protected Tier III data center on a fast virtual host configured and managed by Progent's IT support experts. With Progent's ProSight Virtual Hosting service model, the customer owns the data, the operating system software, and the applications. Since the environment is virtualized, it can be moved immediately to an alternate hosting environment without a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, you are not locked into one hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, retrieve and safeguard data related to your IT infrastructure, procedures, applications, and services. You can instantly find passwords or serial numbers and be alerted about impending expirations of SSLs or domains. By updating and organizing your IT infrastructure documentation, you can eliminate up to half of time spent looking for critical information about your network. ProSight IT Asset Management features a common repository for holding and sharing all documents related to managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT data. Whether youíre planning improvements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you need as soon as you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost way for small and mid-size businesses to get an objective evaluation of the health of their information system. Based on some of the top remote monitoring and management (RMM) tools available, and supervised by Progent's world-class team of information technology professionals, ProSight Network Audits show you how well the deployment of your essential infrastructure devices adhere to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant benefits like a more manageable Active Directory system. Both also come with one year of advanced remote network monitoring and management. Benefits can include lower-cost management, improved compliance with information security standards, more efficient utilization of network assets, quicker troubleshooting, more reliable backup and restore, and increased uptime. Learn more about ProSight Network Audits IT infrastructure review.

Special Support Programs Available from Progent
Progent offers the services of seasoned online consulting experts for special IT projects. Billing rates for longer-term consulting projects are set based on the level of expertise of the consultants assigned. Progent's experience with these special fields of information technology enables clients to complete major initiatives economically and on schedule. Progent's special remote consulting services include:

  • Help Desk Call Center Services
    Progent's Help Desk Call Center support programs for organizations with networks that incorporate Microsoft, Cisco, Mac OS X, UNIX, or Linux technology include comprehensive Help Desk outsourcing, virtual Helpdesk support services, and Helpdesk process consulting. Progent's Help Desk Call Center outsourcing support services are well suited for organizations who lack the budget to create an in-house Help Desk Call Center but who want fast communication with an efficient Help Desk Call Center with professional telephone support as well as the ability to escalate the most challenging problems to advanced engineers.

    Progent's Call Center consulting support can support you in building an effective new Help Desk Call Center or improving your existing one, evaluating or modifying Help Desk software products to handle the unique requirements of your corporation, or adding occasional online staff to supplement your internal Call Center resources to deal with unusually busy scenarios such as software transitions, mass updates, or rolling out brand new applications.

    Progent's Help Desk Call Center team of seasoned network consultants gives your customers in Tulsa or anywhere in the state of Oklahoma rapid assistance from a reliable support group with years of experience offering telephone-based support and online diagnostics for networks that incorporate Microsoft Windows, Cisco, Apple Mac OS X, UNIX, or Linux technology. Progent's mission is to give the Help Desk Call Center perception as a solid contributor to company productivity, and Progent's target is to resolve instead of simply document network issues.

  • Applications Support: Training, Programming, and Problem Solving
    Progent's Applications Experts Group can supply remote advanced consulting expertise and education in key application areas such as ERP, MRP, accounting system customization, and Customer Relationship Management. Progent also can provide consulting expertise, custom programming, and training for popular Microsoft business applications including Microsoft CRM, MS Office Project, MS Word, and MS Excel. To find out more about Progent's consulting, custom programming, and training offerings, visit Progent's Business Application Experts Group.

  • Unified and Automated Management of Hybrid Cloud Environments
    Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud environments by offering comprehensive support for Windows Server 2016 servers, Windows 10 clients; seamless integration of heterogeneous networks that incorporate Linux, Hyper-V and VMware vSphere; and expanded cloud support such as tighter integration with Intune for iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consultants can provide advanced online and onsite expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist your business to plan and configure a new implementation of Microsoft System Center 2016, expand or optimize your current one, upgrade efficiently from an earlier release of System Center, or debug your System Center solution.

  • Remote Hybrid Network Monitoring Support
    Progent can deliver companies in Tulsa, or anywhere in the state of Oklahoma, online IT infrastructure monitoring by providing System Center Operations Manager (SCOM 2016) consulting services and System Center 2012 Operations Manager (SCOM 2012) support. Progent can tune Operations Manager to suit your business so your computer support is proactive rather than reactive. By anticipating potential trouble spots before they evolve into network outages, remote monitoring can avoid stressful and expensive information system crises. Progent can also deploy system monitoring products like Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or Mac OS X environments, Windows networks, or systems that incorporate a variety of platforms.
How Your Tulsa Business Can Contact Progent's Online Technical Support Experts
To contact Progent about urgent phone-based assistance with Windows, Apple Mac, or Linux/UNIX computer systems, visit Progent's Urgent Online Support, call 1-800-993-9400, or see Contact Progent. For offices and startups in Tulsa or anywhere in the state of Oklahoma, Progent's phone-based network support engineers can deliver professional and cost-effective IT help the moment your company needs it. More than 15 years of providing online repair services has earned Microsoft Gold Partner certification for Progent's consultants and has enabled Progent to acquire world-class troubleshooting skills and to fine tune remote connectivity technology to solve IT problems rapidly while eliminating the cost and lost time associated with on-site support calls.

Even if your Tulsa office has a regular independent consultant or employs a full time IT staff that can handle the majority of computer problems, Progentís Microsoft and Cisco certified engineers can still offer a convenient and transparent virtual expansion of your on-site resources for situations when your regular service personnel either lack the time or the expertise to solve sudden network crises or particularly complex integration problems.

Details of Progent's Online Network Support for Tulsa
Progent's phone support, remote troubleshooting, network security expertise, and system management services offer offices in Tulsa or throughout the state of Oklahoma unparalleled leverage for your IT investment. Whether you need one-time telephone help and remote network repair or ongoing Help Desk Call Center support and network management, Progent's experts can deliver your business enterprise-level IT support while allowing you to eliminate the expense and administration overhead of running a full-service in-house IT staff. Highlights of Progent's online help services include:

How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Gold Partner support company and Progent's staff size, depth of technical background, fine tuned remote support software, and understanding of corporate IT enable businesses to escape the pitfalls of excessive reliance on smaller consulting organizations, individual freelance service providers, or over-stretched internal IT help.

Progent adds value by providing:

  • In-depth Expertise in Microsoft's Complete Family of Servers
    Progent offers in-depth expertise for Microsoftís leading server platforms with services such as Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 planning and deployment support services, Microsoft Windows Server 2008 upgrades, Windows 2003 upgrades, Microsoft Exchange 2016 Server migration, Microsoft Exchange Server 2013 integration, Exchange 2010 Server support, Microsoft Exchange Server 2007 and Microsoft Exchange Server 2003 migration, plus SQL Server 2016 upgrades, SQL Server 2014 consulting support, and Microsoft SQL Server management support.

  • Value Pricing
    Progent's pricing policy is to bill for online service and on-premises help by the minute. Consequently, you are charged exclusively for received services. Progent does not impose a more expensive rate for after-hours or urgent support, and within California or in regions where Progent offers on-premises service, Progent does not bill for travel except for emergency calls where on-site work is less than 4 hours. Also, Progent applies no initialization charge and asks no monthly commitment for support services provided during normal working hours. Many service organizations impose substantial minimum payments or charge for every quarter hour or longer. Progent's one-minute granularity eliminates large invoices for fast repairs so you won't be forced to permit less critical problems to fester.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's support experts to customers. By educating customers to deal with technical issues that are within their scope, Progent can concentrate on offering hard-to-find skills where Progent has little competition. Companies who work with trusted freelance consultants or who maintain internal IT personnel benefit when Progent transfers information about new technology and tested methodologies to make their IT environments more reliable, protected, and efficient.

  • 24x7 Server Monitoring with MS System Center Operations Manager
    Progent is one of the few IT service firms to offer 24x7 system monitoring services powered by Microsoft System Center Operations Manager. MS Operations Manager allows your network support to be anticipatory instead of reactive. By anticipating possible issues before they result in lost productivity, network monitoring can keep your IT network from painful and costly availability disruptions.
How Does My Business Begin Getting Remote Network Support from Progent?
To get started with Progent's online help offerings or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network support, visit Immediate Online Support.















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