Fast and Affordable Remote Help for Tulsa Computer Networks
Fast Online Help for Tulsa SystemsFor businesses in Tulsa or anywhere in Oklahoma, Progent offers remote technical support for networks based on any combination of Microsoft, Cisco, Macintosh, or Linux platforms. Progent's Microsoft certified consulting experts have delivered remote troubleshooting to companies in all 50 states in the United States. (See recommendations from Progent's customers.) Progent also offers the expertise of Cisco CCIE-qualified network specialists to help with challenging infrastructure problems, plus the services of CISSP-certified security engineers to handle advanced security design and troubleshooting issues.

Progent's remote support engineers offer excellent leverage due to the fact that they have the real-world background and are equipped with the sophisticated tools needed to resolve the majority of network issues rapidly. Efficient support reduces direct costs since service calls accumulate minimal chargeable consulting minutes. Remote support also avoids the cost of sending an engineer to your office. Your company saves additionally with indirect expenses by minimizing or eliminating system downtime and related costs resulting from business discontinuity, disgruntled customers and vendors, unproductive workers, and distracted executives. Progent's advanced online consulting expertise is particularly helpful for businesses that are dependent on public clouds for vital network infrastructure or software such as Microsoft Azure, Amazon Web Service, or Office 365 Exchange Online, where onsite tech support may not be an alternative.

Progent's billing model for remote support is designed to leverage your IT service investment. Progent bills on a per-minute basis for telephone-based consulting, so you are charged only for the support that you receive. In contrast to many remote support organizations, Progent asks for no service activation charge or minimum job duration. Progent's per-minute billing unit and clean policy for billing prevent scenarios where quick solutions manage to turn into large bills. Progent's penchant for solving problems efficiently means your business saves money.

Progent's Remote Consulting and Troubleshooting Expertise
Over the years, Progent has refined a set of optimized tools and proven methodologies which permit the maximum degree of effectiveness for remote engineering help and repair for IT systems of any size. Progent provides protected VPN support for VPN gateways from multiple popular vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access enables the consultants of Progent's remote service group to access your environment without violating corporate security.

Progent's powerful technical support reporting system keeps extensive records for all support that Progent's customers have received. Progent's staff consultants have the benefit of the history of services provided to each client by every consultant. This history of anomalies and resolutions is stored as a quickly retrievable support database that allows Progent's remote technical professionals to communicate their knowledge with the whole team to ensure that the quality of Progent's support grows over time. Progent's high-level accreditations and close partnerships with important industry leaders including Cisco and Microsoft open up other vast technical support knowledge bases and allow quick access to manufacturers' in-house product engineers so Progent's remote service specialists are able to determine optimal solutions in the least time.

Remote technical support services provided by Progent to businesses in Tulsa and throughout the state of Oklahoma include:

Progent's ProSight Flat-rate Managed Services for Small and Mid-size Organizations
Progent offers a family of low-cost, flat-rate services intended to allow small and medium-size organizations to benefit from the same cutting-edge IT solutions used by many of the world's leading enterprises. ProSight network management outsourcing address all critical aspects of modern networking such as email content filtering, security and compliance, backup/recovery, and infrastructure monitoring and management. ProSight managed services offered by Progent include:

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of top information security vendors to provide web-based management and comprehensive protection for all your inbound and outbound email. The hybrid structure of Progent's Email Guard combines cloud-based filtering with an on-premises gateway appliance to provide advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The Cloud Protection Layer acts as a preliminary barricade and keeps the vast majority of unwanted email from making it to your network firewall. This reduces your vulnerability to inbound threats and saves network bandwidth and storage space. Email Guard's on-premises security gateway device provides a deeper layer of inspection for inbound email. For outbound email, the on-premises gateway provides anti-virus and anti-spam protection, protection against data leaks, and email encryption. The local gateway can also help Microsoft Exchange Server to monitor and safeguard internal email that stays within your corporate firewall. For more information, see Email Guard spam filtering and data leakage protection.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes cutting edge behavior analysis tools to guard endpoint devices and physical and virtual servers against modern malware attacks such as ransomware and email phishing, which easily get by traditional signature-matching anti-virus tools. ProSight ASM protects on-premises and cloud resources and provides a single platform to manage the entire threat progression including protection, infiltration detection, containment, remediation, and post-attack forensics. Key capabilities include one-click rollback with Windows VSS and real-time network-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services provide small and mid-sized businesses an affordable end-to-end service for secure backup/disaster recovery (BDR). Available at a low monthly price, ProSight DPS automates your backup processes and allows fast restoration of vital data, applications and virtual machines that have become lost or damaged due to hardware failures, software bugs, disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises storage device, or to both. Progent's BDR consultants can provide advanced expertise to configure ProSight DPS to to comply with regulatory requirements like HIPPA, FIRPA, and PCI and, when needed, can assist you to restore your business-critical information. Read more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight WAN Watch: Network Infrastructure Management
    Progentís ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for smaller businesses to map out, track, optimize and troubleshoot their networking appliances like routers and switches, firewalls, and wireless controllers as well as servers, printers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network maps are always current, captures and displays the configuration of virtually all devices on your network, tracks performance, and generates alerts when problems are detected. By automating complex management processes, WAN Watch can knock hours off ordinary chores such as network mapping, expanding your network, locating devices that need critical software patches, or isolating performance problems. Learn more details about ProSight WAN Watch network infrastructure management services.

  • ProSight Systems Watch: Server and Desktop Management
    ProSight Systems Watch is Progentís server and desktop and management service that uses state-of-the-art remote monitoring and management (RMM) techniques to keep your IT system operating at peak levels by checking the health of critical assets that drive your business network. When ProSight Systems Watch uncovers an issue, an alert is transmitted automatically to your specified IT personnel and your Progent engineering consultant so that all potential issues can be resolved before they have a chance to impact your network Learn more about ProSight Systems Watch server and desktop automated remote monitoring and management consulting.

Special Consulting Programs Available from Progent
Progent can provide the skills of seasoned online consulting professionals for special information technology programs. Progent's rates for longer-term consulting tasks are determined according to the qualifications of the engineers required. Progent's background in these important fields of computer technology allows customers to complete critical initiatives economically and on time. Progent's special online consulting solutions include:

  • Help Desk Call Center Expertise
    Progent's Help Desk Call Center support alternatives for companies with environments that incorporate Windows, Cisco, Apple Mac, UNIX, or Linux products include comprehensive Call Center outsourcing, virtual Helpdesk support services, and Help Desk process consulting. Progent's Call Center outsourcing services are well suited for companies who lack the budget to assemble and manage an internal Call Center but who require fast response from an effective Call Center with professional telephone support as well as the expertise to escalate the most challenging trouble tickets to high-level engineers.

    Progentís Virtual Call Center is designed for bigger companies and serves as a transparent supplement to your established Call Center staff. Progent's Virtual Call Center can operate as a an escalation resource to resolve the toughest computer system problems, or be ready in those instances when your regular support engineers are overwhelmed.

    Progent's Help Desk Call Center staff of seasoned network consultants provides your clients in Tulsa or anywhere in the state of Oklahoma quick contact with an effective technical support resource with extensive experience offering telephone-based help and remote repair service for IT systems based on Microsoft Windows, Cisco, Apple Mac OS X, or UNIX/Linux technology. Progent's mission is to earn the Help Desk Call Center recognition as a solid contributor to company performance, and Progent's aim is to resolve and not just record network problems.

  • Business Applications Services: Training, Programming, and Troubleshooting
    Progent's Applications Experts Team provides remote and in-depth consulting support and education in key application fields such as ERP, MRP, custom programming for accounting packages, and CRM. Progent also can deliver consulting expertise, customization, and education for Microsoft business applications including Microsoft CRM, Office Project, Microsoft Office Word, and Microsoft Excel. To find out additional information on Progent's expertise, programming, and education offerings, see Progent's Business Application Experts Group.

  • Centralized and Automated Administration of Hybrid Cloud Environments
    System Center 2016 unifies and automates the administration of hybrid cloud environments through advanced integration with Windows Server 2016 servers, Windows 10; seamless management of multi-OS environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and expanded public and private cloud support such as closer integration with Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts offer world-class online and on-premises expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to design and install a new deployment of System Center 2016, extend or optimize an existing one, upgrade efficiently from a prior version of System Center, or debug your System Center environment.

  • Online Hybrid Network Monitoring Services
    Progent can deliver companies in Tulsa, or anywhere in the state of Oklahoma, online IT infrastructure monitoring by providing Microsoft System Center Operations Manager (SCOM 2016) expertise and System Center 2012 Operations Manager (SCOM 2012) support. Progent can customize Operations Manager for your environment so your IT maintenance is proactive rather than reactive. By detecting looming trouble spots before they expand into full-scale emergencies, system monitoring can avoid inconvenient and expensive information system crises. Progent can also provide help with server and infrastructure monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Sun Solaris, or Apple Mac systems, Microsoft environments, or networks that support multiple platforms.
How Your Tulsa Business Can Contact Progent's Remote Technical Support Experts
To get in touch with Progent about urgent online assistance with Microsoft Windows, Mac OS X, or Linux/UNIX computer systems, visit Progent's Urgent Phone-Based Support, phone 1-800-993-9400, or go to Contact Progent. For companies and new ventures in Tulsa or throughout the state of Oklahoma, Progent's online network support specialists are ready to provide expert and cost-effective IT help the moment your organization has to have it. More than 15 years of delivering remote tech support has led to Microsoft Gold status for Progent's consultants and has enabled Progent to develop high-end troubleshooting skills and to fine tune remote access technology to repair IT problems quickly while eliminating the expense and lost productivity associated with on-premises service visits.

Even if your Tulsa office has a local independent consultant or employs an in-house IT staff that can deal with common network issues, Progentís Microsoft and Cisco certified engineers can offer a convenient and seamless virtual extension of your local resources for situations when your usual IT support personnel either don't have the time or the knowledge to handle sudden network crises or particularly challenging integration problems.

Details of Progent's Remote Network Services for Tulsa
Progent's phone support, Internet-based repair, network security expertise, and system management services offer businesses in Tulsa or throughout the state of Oklahoma the greatest leverage for your support investment. Whether you require one-time phone support and remote network repair or ongoing Help Desk outsourcing support and network management, Progent's experts can deliver your office enterprise-level IT support while allowing you to eliminate the cost and hassle of carrying a full-service in-house IT organization. Highlights of Progent's online help services include:

What Makes Progent Different from Other Support Organizations?
Progent is a Microsoft Gold Certified Partner support company and Progent's staff size, range of IT background, fine tuned support tools, and familiarity with corporate IT allow businesses to avoid the limitations associated with excessive reliance on smaller consulting organizations, independent freelance service providers, or over-stretched in-house IT help.

Progent adds value by offering:

  • Proven Methodology
    Progentís team of Microsoft and Cisco certified consultants average more than ten years of real-world industry experience, at the forefront of network support, performing a wide variety of technical tasks for an extensive array of clients. Each Progent consultant shares a proven collection of personal best practices which are incorporated into company-wide best practices standards that Progent instills in its support team. This means that you get not just world-class IT help, but also a support engineer with proven approaches for using computer knowledge to resolve real-world network problems rapidly.

  • Value Pricing
    Progent's pricing policy is to bill for remote service and on-site visits per minute. As a result, you pay just for received support. Progent does not impose a higher rate for off-hours or priority support, and within California or in areas where Progent provides on-site support, Progent does not charge for travel time except for emergency support where on-site time is less than 4 hours. In addition, Progent imposes no initialization fee and requires no monthly commitment for services provided during regular business hours. Many support firms demand large minimum payments or charge for every quarter hour or longer. Progent's fine granularity avoids big invoices for fast repairs so you won't be forced to permit minor problems to fester.

  • Complete Documentation of Delivered Services
    Progent has created a sophisticated support reporting system that stores and formats complete documentation for all delivered support activities. Unlike many freelance consultants or small support organizations who provide scant documentation or details of tasks performed, each service provided by Progent is tracked by full documentation. Every Progent staff member has use of the support documentation transmitted by each consultant to each customer. The discipline of detailing and organizing support records allows more efficient support and avoids a slew of typical misfortunes such as when a support client is effectively held captive to a consultant who wonít release the keys to the kingdom.

  • Automated Network Monitoring with MS System Center Operations Manager
    Progent is one of the few consulting companies to provide round-the-clock system tracking services powered by Microsoft System Center Operations Manager. MS System Center Operations Manager causes your network support to be proactive rather than reactive. By revealing possible problems before they result in downtime, network monitoring can keep your IT network from painful and expensive service disruptions.
How Does My Business Begin Receiving Remote Network Help from Progent?
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network support, go to Immediate Online Support.















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