Remote Computer Support Services for Tulsa Small Business Computer Networks
For small businesses and new businesses in Tulsa or anywhere in the state of Oklahoma, Progent's phone-based computer support engineers are ready to provide expert and cost-effective system support whenever your organization requires it. More than a decade of offering remote tech support has earned Microsoft Gold Partner certification for Progent's consultants and has allowed Progent to develop world-class troubleshooting capability and to refine online access technology to fix IT problems rapidly while avoiding the cost and lost productivity that comes with in-person support calls.
Even if your Tulsa office works with a local freelance support technician or maintains an in-house IT staff that can handle common computer problems, Progent’s Microsoft certified engineers provide an easy and transparent remote extension of your local resources for situations when your usual IT support personnel either lack the bandwidth or the experience to fix sudden network crises or particularly challenging integration problems.
Details of Progent's Online Network Services for Tulsa
Progent's online support, Internet-based troubleshooting, network security consulting, and system administration services give small offices in Tulsa or throughout the state of Oklahoma the greatest leverage for your support investment. Whether you require one-time phone support and Internet-based troubleshooting or ongoing Help Desk outsourcing services and system administration, Progent's professionals can provide your office world class network support while permitting you to eliminate the cost and administration overhead of running a full-service internal IT organization. Key features of Progent's National Remote Support program include:
Immediate Telephone Access to Microsoft Certified Professionals
Progent's staff of Microsoft-certified technicians can provide fast and affordable expertise to small businesses in Tulsa and is also ideal for customers in more remote areas of Oklahoma that have a limited supply of technicians with in-depth expertise supporting Microsoft's current line of server platforms. All Progent engineers have over 10 years of experience integrating Microsoft solutions. As a Microsoft Gold Partner consulting company, Progent has access to a broad array of Microsoft support utilities, service databases, and on-going education.
By the Minute Rates to Reduce Expenses
Progent provides online support on a by-the-minute billing plan, so you are billed only for the services you use. Progent has no minimum fee for online help and imposes no monthly subscription fee. This saves you from paying big bills for simple repairs.
Access to Cisco Certified Network Design Professionals
As a Certified Partner for Cisco Systems, Progent can provide help from authorized professionals who have experience in planning, implementing, and supporting networking environments powered by Cisco technology. Progent can provide a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to help you create fast, high-availability, and secure infrastructure for fixed and mobile networking.
Application Specialists Consulting
Progent's basic support offerings consist of technology integration, MS Exchange expertise, corporate security planning, and Help Desk Call Center support. Progent's Application Experts Team offers world-class consulting support for specific business applications. Help offered by the Application Experts Group includes:
By offering a full service one-stop resource for network generalists and application experts, Progent is able to deliver fast, cost-effective, and thorough information technology solutions that meet the specific requirements of your company.
Advanced Remote Access Tools
Secure online connectivity allows Progent's support professionals to observe exactly what your customers see. This makes it easier to find fast fixes to problems that could otherwise demand a costly onsite visit. State-of-the-art remote access software and experienced engineers combine to allow Progent to resolve most IT issues rapidly and affordably. Progent is a pioneer in offsite troubleshooting and automated system tracking.
Support for Mainstream VPN Gateways
Progent supports secure VPN access for gateways from leading VPN providers such as Microsoft, Cisco, Netscreen and Checkpoint. Protected VPN online access allows the experts at Progent's Technical Response Center to repair your system remotely without jeopardizing network security.
24x7 Service for High System Availability
For small companies with line-of-business applications, Progent offers round-the-clock remote support services. Used in conjunction with automated 24x7 server monitoring based on Microsoft's MOM platform, this service can help produce high network uptime.
Help Desk Services
Progent's Help Desk outsourcing programs are intended specifically for budget-constrained small businesses whose clients need immediate access to a Help Desk service with expert phone support and full escalation capability.
Advantages of Progent's Network Help for Small Businesses in Tulsa
Progent's online network troubleshooting services enable your City# small company to experience the advantages of timely, world-class network support without the cost of managing an in-house IT staff. Your network will acquire greater business value by being increasingly available, efficient, and protected. Advantages to your business include:
Seamless remote expansion of your on-site support resources
With most small businesses in Tulsa or anywhere in Oklahoma, local network service providers, whether represented by freelance consultants or an internal maintenance staff, can handle typical technical problems. However, major troubles sometimes strike when your regular resources are too busy or unavailable, and some trouble may be associated with IT products that is beyond the scope of your usual service personnel. In these instances, Progent's on-call support professionals offer an easy, fast, and economical solution to augment your local resources and to transfer valuable knowledge to improve your capability to resolve future problems in-house.
Reduced Reliance on Freelance Consultants
For IT maintenance, small organizations often rely on individual freelance service providers. While independent consultants have smaller overhead than big support firms and can often charge marginally less, they are often stretched too thin, making it impossible to respond quickly to crisis situations. If a freelance consultant is busy with another client, sick, on a trip, or in training, the lack of fallback help may require your business to wait for help during an IT crisis. As your small business grows, network downtime and problems with vital software become more costly. The budget you thought you were conserving on an independent can be eaten up quickly by reduced productivity. Progent offers an on-call source of reserve support expertise to make sure your network is always available.
Create a Solid Basis for Seamless Expansion
New organizations typically start with an IT system implemented on a shoestring budget. Without a proper infrastructure, band-aid fixes often get thrown on top of a weak foundation. When a company grows, reliability and scalability issues can impede the productivity of the business. These poorly built environments need proper analysis, smart long-term planning, and extensive technical knowledge to upgrade to a network architecture able to provide the solid foundation to handle critical business requirements and ease downstream growth.
Interact with Solution Providers Instead of Technology Resellers
Small companies need guidance and technical education to navigate through an ever more complex array of technology alternatives capable of accelerating business growth and enhancing efficiency. They hardly need a computer engineer who is trying to resell a specific vendor's technology. Network consulting and product selling can result in a situation where the recommended
solution is designed around a predetermined technology rather than the genuine needs of a small business. Progent avoids these conflicts of interest by selling only services rather than products. This enables Progent to align technical expertise with the real needs of customers.
What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Gold Partner support firm and Progent's number of employees, range of IT knowledge, refined support software, and understanding of corporate IT enable small companies to avoid the limitations of exclusive dependence on smaller consulting organizations, individual freelance consultants, or limited internal resources.
Proven Methodology
Progent’s staff of Microsoft and Cisco qualified experts average more than a decade of hands-on professional experience, at the forefront of IT service, executing a wide range of IT projects for an extensive array of businesses. Every Progent support professional shares a refined collection of personal best practices which are incorporated into shared best practices training that Progent teaches its support staff. This guarantees that you get not only expert IT skills, but also a support engineer with field-tested approaches for using computer knowledge to resolve actual network problems efficiently.
Value Pricing
Progent's pricing model is to charge for online service and in-person help per minute. As a result, you owe exclusively for delivered services. Progent does not demand a higher rate for after-hours or emergency service, and inside California or in regions where Progent offers on-site service, Progent does not bill for travel except for urgent support where on-site work is less than four hours. In addition, Progent applies no startup fee and requires no retainer. Many service firms impose substantial minimum fees or charge for each quarter hour or longer. Progent's one-minute granularity does away with large bills for fast repairs so you won't be forced to permit less critical problems to fester.
Complete Records of Delivered Services
Progent has developed a comprehensive support reporting system that records and organizes detailed documentation for all delivered services. Unlike some freelance consultants or local service firms who provide minimal documentation or details of tasks done, every service delivered by Progent is accompanied by full documentation. Each Progent consultant has use of the support documentation sent by each consultant to every customer. The practice of detailing and archiving support records results in more effective support and avoids a variety of typical misfortunes such as when a support customer is virtually held captive to a consultant who won’t release the keys to the kingdom.
Information Transfer
Progent practices knowledge transfer from Progent's support experts to clients. By educating customers to deal with problems that are within their scope, Progent is able to focus on providing hard-to-find services where Progent has few competitors. Businesses who work with familiar independent consultants or who maintain internal support staffs benefit when Progent passes on knowledge about critical technology and proven methodologies to make their networks more robust, protected, and productive.
Remote Server Monitoring with Microsoft Operations Manager
Progent is one of the only support firms to offer round-the-clock remote tracking services powered by Microsoft Operations Manager. MOM allows your computer support to be anticipatory rather than reactive. By anticipating possible problems before they result in downtime, system monitoring can save your information network from stressful and costly service losses.
How Does My Business Begin Getting Online Network Help from Progent?
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support programs, contact Progent at 888-412-5546 or email Progent at information@progent.com. If you have an urgent requirement for IT support, go to Immediate Urgent Support.
Progent's Cisco-certified IT experts can help you design an economical, fault tolerant Internet configuration solution that can achieve 24x7 Internet access through a wide range of fault tolerant Internet access products and services including high availability BGP, automatic fail-over, and redundant ISPs. Progent offers Cisco Certified Internetwork Expert professionals to show you how to apply the latest techniques for high availability Internet connectivity to implement an affordable, completely redundant Internet interface with automatic failover and other features to create non-stop Internet connections.
Progent can help you plan and execute a smooth migration to Microsoft Dynamics GP so that you retain your data, strengthen your security, modernize your analytics, take full advantage of Microsoft Office support, and minimize business interruption by designing and executing a sensible migration plan. Progent can also help train new Microsoft Dynamics Great Plains users so you don't lose productivity. Progent can enhance your company reports and management analytics by providing Crystal Reports help, FRx programming, and Microsoft Excel expertise. Progent's background with Microsoft .NET development, Microsoft SQL Server solutions, and designing with VBasic, XML and other platforms make it possible to produce specialized business software and eCommerce solutions that integrate transparently with Microsoft Dynamics GP.
Server proliferation puts pressure on IT budgets and management resources. Server reduction through a virtual architecture promises lower TCO of servers and faster return on investment, more leveraged utilization of servers, simplified operations, increased system availability, and easier management. Typical usage scenarios for virtual machines are hardware consolidation, low-cost platforms for line-of-business legacy applications based on obsolete operating systems, and affordable isolation of software development or evaluation systems from on-line systems.
Speakeasy is a national carrier of broadband data VoIP solutions. Speakeasy provides a diverse range of data services including Speakeasy DSL, ADSL, T1, and Dedicated Line services. Also, Speakeasy Hosted provides VoIP PBX solutions. Progent has an agent relationship with Speakeasy and is an authorized Microsoft Gold Certified Partner and a Cisco Systems Partner with the expertise to show you how to integrate Speakeasy carrier services to create a world-class, cohesive communications network on a small-business budget.
For small businesses interested in Progent's IT outsourcing, consulting, or troubleshooting services, call 800-993-9400 or send email to information@progent.com.
Progent’s Microsoft-certified consultants can provide small and midsize businesses IT consulting, support, and troubleshooting services for SharePoint Portal Server (SPS). SharePoint Server is an enterprise portal platform for intelligently coordinating people, groups and information. SharePoint Portal Server offers a common spot for your employees or customers to access, organize, distribute and interact with relevant data, documents, and software and to communicate with one another. SharePoint Portal Server allows quicker and better decisions, more efficient access across groups and more economical business practices. The main objective of Microsoft SharePoint is to gather together, in a relevant way, all of the diverse sources of knowledge available within and outside an organization. Windows SharePoint Services connect workers, customers, workgroups and major tasks with the data they’ve developed in a manner that makes data easy to find, download and apply.
Progent's Juniper Networks consultants can show you how to set up and manage Juniper Firewalls and Juniper VPN products and Juniper Security Manager software for Juniper Netscreen Firewalls. In addition to offering integration support for
Juniper Firewalls and VPN products, Progent's CISSP certified security consultants and CISM certified professionals can help you develop a comprehensive security strategy and design protection into your business processes.
Progent's consultants can provide Apple Macintosh users a variety of services such workstation support, integration with Windows-based networks, e-mail and telephony configuration, custom software development, and individualized user education. Progent's Apple-certified experts and Microsoft-certified engineers can help your business design and maintain a safe, robust IT system and communications infrastructure to support environments in which Apple Mac servers and workstations work with Windows-powered and UNIX/Linux-based technology.
Progent’s wireless consultants can help small companies design, choose, evaluate, install and support protected building-to-building wireless bridges that integrate seamlessly into your IT network while providing a degree of protection that equals or excels wired interfaces. Progent offers experience in wireless LAN products from Cisco Aironet, Proxim, and additional office wireless providers and can help you select and install the wireless link solutions that align best your business requirements.
Progent offers the expertise of CISM qualified security professionals. The Certified Information Security Manager committee defines the core capabilities and global standards of skill that IT security managers are expected to learn. CISM gives executive management the assurance that consultants who have earned their CISM credential have the background and capability to provide effective security administration and support consulting.
