Fast and Affordable Online Help for Tulsa Networks
Immediate Phone Support for Tulsa SystemsFor companies in Tulsa or anywhere in the state of Oklahoma, Progent offers online technical support for information systems based on Microsoft, Cisco, macOS and OS , or Linux technology. Progent's Microsoft certified consulting experts have provided remote troubleshooting to companies in all 50 states in the U.S. (Refer to testimonials from Progent's customers.) Progent also offers the consultation services of Cisco CCIE-qualified engineers to help with challenging infrastructure issues, as well as the assistance of CISSP-qualified security experts to help with advanced security design and troubleshooting issues.

Progent's online technical support experts offer exceptional value due to the fact that they possess the practical background and have access to the sophisticated technology required to resolve the majority of network problems quickly. Efficient support lowers direct expenses since service calls accumulate minimal chargeable minutes. Remote help also avoids the cost of sending an engineer to your office. Your company benefits additionally with incidental expenses by minimizing or eliminating system outages and related losses stemming from business disruption, disgruntled customers and vendors, idle employees, and de-focused management. Progent's advanced online technical support know-how is especially valuable for businesses that are dependent on public clouds for critical network infrastructure or software such as Microsoft Azure, Amazon Web Service, or Office 365 Exchange Online, where on-premises support may not be an option.

Progent's pricing model for remote support is structured to leverage your network support dollar. Progent bills on a per-minute basis for telephone-based consulting, so you owe exclusively for the support that you actually get. Unlike typical online support companies, Progent asks for no service activation surcharge or minimum job duration. Progent's per-minute granularity and clean policy for billing eliminate scenarios where quick repairs somehow end up as substantial tabs. Progent's penchant for handling technical issues quickly means your business spends less cash.

Progent's Remote Consulting and Technical Support Services
Through years of experience, Progent has mastered an arsenal of customized technologies and field-tested methodologies which promote the highest degree of efficiency for remote help and repair for IT systems of any size. Progent provides secure VPN support for VPN gateways from multiple popular vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology enables the staff of Progent's online support team to access your system without breaching corporate security.

Progent's advanced technical support reporting application includes comprehensive histories for all service that Progent's customers have been provided. Progent's staff engineers have the benefit of the specifics of services delivered to each client by any engineer. This archive of issues and fixes is structured as a readily searchable internal database that allows Progent's online support experts to share their knowledge with the whole team to make sure that the quality of Progent's support improves over time. Progent's high-level accreditations and working associations with important industry leaders including Cisco and Microsoft open up other massive technical support databases and allow priority response from manufacturers' in-house support staff with the result that Progent's online consulting experts can come up with optimal resolutions quickly.

Remote technical support services provided by Progent to clients in Tulsa and anywhere in the state of Oklahoma include:

ProSight Fixed-price Managed IT Services for Small and Mid-size Organizations
Progent provides a selection of affordable, flat-rate services intended to enable small and medium-size organizations to utilize the same advanced IT solutions deployed by many of the world's leading enterprises. The ProSight portfolio of network management outsourcing services covers all critical facets of modern networking including email content filtering, threat defense based on machine leaning, automated backup/recovery, network infrastructure management, virtual server cloud hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates cutting edge behavior-based analysis tools to defend endpoint devices as well as servers and VMs against new malware attacks like ransomware and file-less exploits, which easily get by legacy signature-matching anti-virus tools. ProSight ASM protects local and cloud-based resources and offers a unified platform to automate the complete threat lifecycle including protection, identification, containment, remediation, and forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Exchange Filtering
    ProSight Enhanced Security Protection managed services offer ultra-affordable multi-layer security for physical servers and VMs, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and modern behavior analysis for continuously monitoring and reacting to cyber threats from all vectors. ProSight ESP provides two-way firewall protection, intrusion alarms, endpoint control, and web filtering via cutting-edge technologies packaged within a single agent accessible from a single console. Progent's data protection and virtualization experts can assist your business to plan and implement a ProSight ESP deployment that meets your organization's unique requirements and that allows you prove compliance with legal and industry data security standards. Progent will help you define and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that require immediate attention. Progent can also assist your company to set up and test a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services offer small and medium-sized organizations an affordable end-to-end service for secure backup/disaster recovery (BDR). Available at a fixed monthly price, ProSight Data Protection Services automates and monitors your backup processes and enables fast recovery of vital files, applications and virtual machines that have become lost or corrupted due to component breakdowns, software glitches, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images. Important data can be protected on the cloud, to a local storage device, or to both. Progent's cloud backup specialists can provide advanced support to configure ProSight Data Protection Services to to comply with regulatory standards such as HIPPA, FIRPA, and PCI and, when needed, can assist you to recover your critical data. Learn more about ProSight DPS Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the infrastructure of top data security vendors to deliver centralized management and world-class protection for all your email traffic. The hybrid architecture of Email Guard managed service integrates cloud-based filtering with a local gateway appliance to provide advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. The cloud filter serves as a preliminary barricade and keeps the vast majority of threats from reaching your network firewall. This decreases your exposure to inbound attacks and saves network bandwidth and storage space. Email Guard's onsite security gateway device provides a deeper layer of inspection for incoming email. For outgoing email, the on-premises security gateway offers anti-virus and anti-spam protection, protection against data leaks, and email encryption. The onsite security gateway can also assist Exchange Server to track and safeguard internal email that stays within your security perimeter. For more information, see Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for small and mid-sized businesses to map out, track, reconfigure and troubleshoot their networking hardware such as routers, firewalls, and wireless controllers plus servers, printers, client computers and other devices. Incorporating cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology diagrams are kept current, copies and manages the configuration of almost all devices on your network, tracks performance, and sends notices when issues are detected. By automating time-consuming management processes, WAN Watch can knock hours off ordinary chores like making network diagrams, reconfiguring your network, locating devices that require critical software patches, or isolating performance bottlenecks. Learn more about ProSight WAN Watch infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates advanced remote monitoring and management (RMM) technology to keep your network operating efficiently by checking the state of vital assets that drive your information system. When ProSight LAN Watch detects an issue, an alarm is transmitted automatically to your specified IT personnel and your assigned Progent consultant so all looming issues can be resolved before they have a chance to impact your network Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a protected fault tolerant data center on a fast virtual host configured and maintained by Progent's network support professionals. With Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system platforms, and the apps. Because the environment is virtualized, it can be ported easily to a different hosting environment without requiring a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, retrieve and safeguard information about your network infrastructure, processes, business apps, and services. You can instantly locate passwords or serial numbers and be warned automatically about impending expirations of SSLs or warranties. By updating and organizing your network documentation, you can eliminate as much as 50% of time thrown away trying to find critical information about your network. ProSight IT Asset Management includes a centralized repository for storing and collaborating on all documents required for managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT data. Whether youíre making improvements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the data you require when you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable way for small and medium-size businesses to obtain an objective assessment of the health of their information system. Based on some of the top remote monitoring and management platforms in the industry, and supervised by Progent's certified team of IT professionals, ProSight Network Audits help you see how closely the configuration of your essential network devices adhere to best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide instant benefits like a cleaner Active Directory (AD) environment. Both versions also come with one year of advanced remote network monitoring and management. Benefits can include simpler management, improved compliance with government and industry security requirements, higher utilization of IT assets, quicker problem resolution, more reliable backup and recovery, and increased uptime. Read more about Progent's ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service built around a brief phone interview with a Progent backup/recovery expert. The fact-finding interview is designed to assess your organization's preparedness to block or recover rapidly from a ransomware incident. Progent will work with you directly to gather information about your current security profile and backup system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to create an efficient security and backup/recovery environment that aligns with your business requirements. For details, refer to The ProSight Ransomware Preparedness Report.

Additional Consulting Programs Available from Progent
Progent offers the services of world-class online consulting professionals for special IT projects. Progent's charges for ongoing development or consulting projects are set according to the qualifications of the engineers involved. Progent's background in these special areas of computer technology enables customers to complete critical initiatives within budget and on time. Progent's project-based remote consulting solutions include:

  • Help Desk Support
    Progent's Help Desk support alternatives for businesses with networks based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux products include full-service Help Desk Call Center outsourcing, virtual Helpdesk support services, and Helpdesk process consulting. Progent's Call Center outsourcing support services are designed for companies who lack the money or time to support an internal Call Center but who require quick response from an efficient Call Center with professional phone support plus the expertise to escalate the most challenging problems to high-level engineers.

    Progentís Virtual Help Desk is intended for larger companies and serves as a seamless reinforcement of your existing Call Center team. Progent's Virtual Help Desk Call Center can operate as a an escalation resource to handle the toughest network challenges, or be ready in overflow instances when your regular resources are too busy.

    Progent's Call Center team of experienced information technology professionals offers your clients in Tulsa or anywhere in the state of Oklahoma instant assistance from an efficient support resource with extensive background delivering telephone-based consulting and remote troubleshooting for computer environments powered by Windows, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's concentration is to earn the Call Center perception as a solid enabler of business efficiency, and Progent's target is to resolve and not just record IT problems.

  • Business Applications Support: Education, Custom Programming, and Troubleshooting
    Progent's Applications Experts staff provides remote advanced consulting expertise and training in key business application fields such as ERP, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also offers consulting expertise, programming, and training for popular Microsoft applications such as CRM, Office Project, Office 365 Word, and Office 365 Excel. To find out more information concerning Progent's consulting, custom development, and education offerings, visit Progent's Applications Experts Services.

  • Centralized and Streamlined Management of Hybrid Cloud Environments
    System Center 2016 centralizes and automates the management of hybrid cloud environments by offering advanced support for Windows Server 2016, Windows 10 clients; cohesive management of multi-OS environments that incorporate Linux, Hyper-V and VMware vSphere; and expanded cloud support such as tighter integration with Intune for iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consultants can provide advanced remote and onsite expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to design and install a new deployment of System Center 2016, expand or tune your current one, migrate efficiently from an earlier release of System Center, or troubleshoot your System Center solution.

  • Remote Hybrid Network Monitoring and Reporting Services
    Progent offers organizations in Tulsa, or anywhere in the state of Oklahoma, remote hybrid network monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM 2016) consulting services and System Center 2012 Operations Manager support. Progent can customize SCOM to fit your business so your network support is proactive rather than reactive. By spotting possible issues before they grow into downtime, system monitoring can avoid disruptive and expensive service breakdowns. Progent can also assist with network monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or macOS and OS X systems, Microsoft Windows environments, or systems based on a combination of operating systems.
How Your Tulsa Company Can Contact Progent's Remote Support Experts
To get in touch with Progent about emergency online support with Windows, Apple macOS and OS X, or Linux computer systems, visit Progent's Emergency Remote Support, call 1-800-993-9400, or visit Contact Progent. For businesses and new ventures in Tulsa or anywhere in the state of Oklahoma, Progent's phone-based computer support engineers can deliver expert and cost-effective system support the moment your business needs it. More than a decade of offering remote technical assistance has earned Microsoft Partner certification for Progent's team of engineers and has helped Progent to acquire world-class troubleshooting capability and to refine remote connectivity tools to solve computer problems rapidly while avoiding the cost and lost productivity associated with on-premises support visits.

Even if your Tulsa company has a regular independent support technician or employs an in-house IT staff that can deal with day-to-day network issues, Progentís Microsoft and Cisco certified consultants can still provide a convenient and seamless virtual expansion of your on-site resources for situations when your regular service personnel either don't have the availability or the expertise to resolve unexpected system emergencies or especially tough integration problems.

Benefits of Progent's IT Support for Businesses in Tulsa
Progent's online support services allow your Tulsa business to have the benefits of on-call, enterprise-class IT support without the expense of managing a full-time IT staff. Your network will acquire greater strategic value by being more available, productive, and protected. Advantages to your company include:

  • Seamless virtual expansion of your local IT resources
    With most offices in Tulsa or anywhere in Oklahoma, local network service resources, whether consisting of outside consultants or a full-time IT staff, can solve typical technical problems. However, IT crises might strike when your regular support personnel are overstretched or unavailable, and some problems may involve IT products that is unfamiliar to your local service personnel. In these cases, Progent's on-call service professionals provide an easy, quick, and economical solution to supplement your regular resources and to convey useful information to increase your capability to deal with downstream issues locally.

  • Reduced Reliance on Individual Service Providers
    For network maintenance, smaller companies often depend on independent freelance consultants. Although freelance consultants carry less overhead than larger consulting companies and can often charge lower rates, they are occasionally stretched too thin, making it difficult to respond quickly to urgent situations. If an independent consultant is busy with another client, sick, on vacation, or in training, the lack of reserve help may require your company to go without help during an emergency. As your company grows, system unavailability and problems with critical software are more expensive. The budget you thought you were saving on a freelancer can be consumed quickly by lost productivity. Progent offers a reliable source of reserve service expertise to insure your IT system is always available.

  • Create a Scalable Basis for Seamless Expansion
    Businesses typically start with an information architecture implemented on a shoestring budget. Without a strong infrastructure, slap-dash fixes often get piled onto a shaky foundation. When a network grows, stability and expandability issues can hinder the success of the business. Such badly built environments need proper analysis, intelligent long-term planning, and extensive technical expertise to evolve to a network architecture that can offer the solid foundation to handle vital business demands and simplify future expansion.

  • Interact with Solution Providers Instead of Product Resellers
    Smaller companies require advice and technical training to negotiate an increasingly complex array of product alternatives available for promoting business growth and improving productivity. They do not need a network engineer who is trying to earn a commission on a specific vendor's technology. IT support and product selling can result in a situation where the recommended solution is built around a profitable technology rather than the genuine requirements of a business. Progent eliminates these conflicts of interest by offering only services rather than products. This enables Progent to match technical expertise with the real interests of clients.

How Is Progent Different from Other Service Firms?
Progent is a Microsoft Certified Partner consulting company and Progent's number of employees, range of technical experience, refined support software, and familiarity with corporate IT allow companies to avoid the pitfalls associated with exclusive reliance on smaller service firms, independent freelance consultants, or limited internal resources.

Progent adds value by offering:

  • Best Practices
    Progentís team of Microsoft and Cisco certified experts average more than a decade of real-world industry background, at the front lines of network support, performing a broad variety of technical projects for a large mix of businesses. Every Progent support professional shares a refined collection of personal best practices which are incorporated into company-wide leading practices standards that Progent instills in its support staff. This guarantees that you get not just expert technical capability, but also a consultant with field-tested methods for using computer knowledge to solve real-world IT problems efficiently.

  • Value Pricing
    Progent's pricing policy is to charge for online service and on-premises visits per minute. As a result, you owe only for delivered services. Progent does not impose a more expensive rate for after-hours or urgent support, and within California or in areas where Progent offers on-site support, Progent does not bill for travel except for urgent support where on-site work is less than 4 hours. Also, Progent applies no initialization charge and requires no monthly commitment for services provided during regular business hours. Many service organizations demand substantial minimum fees or charge for each fifteen minutes or longer. Progent's fine granularity eliminates big invoices for fast solutions so you will not be tempted to allow simple problems to stay unaddressed.

  • Information Transfer
    Progent practices knowledge transfer from Progent's consultants to customers. By teaching customers to handle technical issues that are within their comfort zone, Progent can concentrate on offering hard-to-find skills where Progent faces few competitors. Businesses who utilize trusted freelance consultants or who employ in-house support personnel benefit when Progent passes on knowledge about critical technology and tested methodologies to make their networks more reliable, secure, and efficient.

  • Remote Server Monitoring with Microsoft System Center Operations Manager
    Progent is one of the few consulting firms to offer round-the-clock system tracking services powered by MS Operations Manager. Microsoft System Center Operations Manager causes your computer support to be proactive rather than reactive. By anticipating potential issues before they cause downtime, network monitoring can save your information network from painful and expensive service disruptions.
How Does My Business Start Receiving Online Computer Help from Progent?
To get started with Progent's online help services or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network help, visit Immediate Technical Support.















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