UNIX, Linux, Solaris, and Apple Mac OS X Phone-based Support Services for
Tulsa Small Company Information Networks
For small and midsize companies located in Tulsa or anywhere in Oklahoma, Progent offers 24x7 online technical support for computer systems powered by UNIX, Linux, Sun Solaris, or Mac OS X or for networks that include a combination of UNIX-family systems and Windows technology. Progent has provided remote support to companies in all 50 states in the United States. Progent also can furnish the consultation CCIE-qualified engineers for complex infrastructure problems, plus the assistance of CISSP-certified security consultants to help with high-level security design and diagnostic issues.
Progent's online technical support services offer exceptional leverage because they are equipped with the real-world background and the sophisticated tools to solve the majority of network problems quickly. Efficient support lowers immediate expenses since service calls require a smaller number of chargeable minutes. Remote support also eliminates the expense of sending a consultant to your office. Your company benefits additionally with incidental costs by reducing or eliminating system downtime and related costs resulting from business disruption, disgruntled customers and vendors, idle workers, and distracted management.
Progent's billing model for remote support is designed to stretch your network support investment. Progent bills by the minute for phone assistance, so you owe only for the services that you actually get. Unlike many online service organizations, Progent imposes no initialization charge or minimum payments. Progent's per-minute granularity and simple policy for pricing prevent scenarios where quick solutions somehow turn into big invoices. Progent's skill at handling technical issues quickly results in your business saving cash.
Progent's Remote Support Tools
Through years of experience, Progent has fine tuned an arsenal of optimized technologies and proven processes that promote the maximum level of effectiveness for remote consulting and repair for small and midsize company information networks. Progent offers protected VPN support for gateways from a variety of popular companies including Microsoft, Cisco Systems, Sonicwall and Checkpoint. Secure VPN connectivity allows the experts of Progent's online support team to communicate with your network remotely without breaching network security.
Progent's powerful service database application keeps thorough documentation describing all support that Progent's clients have been provided. Progent's staff consultants have the benefit of the specifics of support provided to every Progent customer by every Progent consultant. This history of trouble tickets and fixes is stored as a quickly accessible internal database that allows Progent's remote support professionals to communicate their experiences with the whole team to ensure that the quality of Progent's support services improves over time. Progent's high-level accreditations and close relationships with major technology companies such as Cisco Systems and Microsoft make available other vast technical knowledge bases and to manufacturers' in-house engineering staff so that Progent's online consulting engineers can determine the best resolutions in the least time.
Start Receiving Online UNIX/Linux, Sun Solaris, or Apple Mac OS X Technical Help from Progent
To get started with Progent's phone support in Tulsa or anywhere in Oklahoma or to find out additional information about Progent's online support programs, call Progent at 888-412-5546 or email Progent at information@progent.com. If you have a critical need for IT help, go to Immediate Emergency Support.
Remote Technical Services Provided by Progent
Progent's phone-based network support engineers have credentials in an extensive set of technologies. This broad range of technical skills allows Progent's consultants to resolve virtually any emergency likely to occur in a small or midsize business network. Certifications earned by Progent engineers in UNIX-family technologies include Sun SCNA and SCSA for Solaris, Red Hat RHCE, Red Hat RHCT, Apple ACSA, Help Desk Specialist (ACHDS), and Apple Certified Technical Coordinator. Cisco Systems credentials owned by Progent service consultants include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, Network Associate, Security Professional (CCSP), Voice Professional, CCDA and CCDP.
To provide assistance to customers with mixed-operating system environments, Progent also provides access to consultants with high-level Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include CISM Engineers, CISSP specialists, and Information System Security Architecture Professional (ISSAP) engineers.
Online technical services Offered by Progent to clients in Tulsa and throughout the state of Oklahoma include:
UNIX, Linux, Sun Solaris, and Mac OS X Expertise
Progent's UNIX/Linux, Sun Solaris, and Apple Mac OS X remote consulting services address a broad spectrum of information technology such as system architecture, messaging solutions, network and operational security, UNIX and Microsoft Windows coexistence, virtual server products for server hardware consolidation and simplified management, and migration from legacy systems to Windows or Linux-based solutions. Progent's group-oriented methodology for resolving technical problems promotes quick escalation, if necessary, to engineers with appropriate experience to tackle complex situations. This expedites repair of critical problems, minimizes lost productivity, and cuts service expense.
Progent's UNIX and Linux consultants can offer emergency remote help diagnosing anomalies within UNIX/Linux systems based on leading variants of UNIX including:
Contact a Cisco Certified Internetwork Expert for High-level Infrastructure Troubleshooting The Cisco CCIE credential is the premier recognition for network infrastructure consultants, and certifies a consultant's technical knowledge at the master level. Cisco CCIEs can handle the most stubborn problems associated with network infrastructure planning, integration, maintenance, security, and problem solving. Cisco qualified CCIEs operate closely with Cisco System's internal product support engineers in isolating problems with IOS Software network administration utilities and coming up with alternate approaches or identifying software updates. Cisco qualified CCIEs provide excellent value because their deep expertise allows them to resolve the most intractable problems rapidly. In typical cases, less seasoned engineers can struggle for many hours or days with identical problems that a CCIE can resolve in minutes.
Few support providers make CCIEs available to help small and mid-size companies. Progent can provide fast phone access to a Cisco CCIE so you can receive timely assistance for complex network infrastructure issues that are impacting worker efficiency but are beyond the scope of your regular IT support resources. Progent's Cisco-qualified CCIE support experts can tie into your environment using sophisticated on-line troubleshooting tools in order to provide fast, secure, and affordable analysis and remediation.
Progent's Cisco-qualified CCIEs have expertise in all of Cisco's industry-leading selection of infrastructure products such as PIX Series Firewalls and ASA 5500 Series Firewalls, Catalyst FWSM modules, secure broadband and IS routers, Aironet wireless access points and bridges, wired and wireless Voice systems, Catalyst switches, as well as Virtual Private Network products.
Authorized MS Windows Support Progent's Microsoft-certified remote support engineers can deliver network repair and IT assistance for all Microsoft server and application products. Progent is a Microsoft Gold Partner network support firm and can provide your business the help of support professionals who can assist to integrate, support and administer the entire suite of MS Servers such as Windows 2003 Server, Microsoft SQL Server 2005, ISA Server, Biztalk Server, MS Commerce Server, Microsoft Content Management Server, Microsoft SBS 2003, Exchange Server, Microsoft Application Center, Microsoft SharePoint Portal Server, Virtual Server, and Microsoft Operations Manager 2007 and 2005.
CISSP, ISSAP, and CISM Certified Network Security Engineers Progent's accredited CISSP and ISSAP security consultants can provide a variety of system protection services to improve the immunity of your UNIX/Linux, Solaris, Apple Mac or Microsoft Windows environment against attacks or help you to recover rapidly after a damaging penetration. Security solutions available from Progent include: in depth security evaluation using utilities such as GFI LANguard NSS, EEYE Vulnerability Scanner, and software from Metasploit and Nikto; rapid cleanup after malicious attacks; configuring firewalls; building secure techniques for off-site and mobile communication; guarding your email system from spam and DHA attacks; and establishing round-the-clock proactive monitoring.
Additional Consulting Services Available from Progent
Progent offers the skills of world-class online consulting professionals for special IT programs that small companies frequently need. Billing charges for ongoing consulting tasks are determined based on the level of expertise of the engineers assigned. Progent's experience with these special fields of information technology enables customers to complete critical projects economically and on time. Progent's special remote consulting solutions include:
Help Desk Call Center Expertise
Progent's Help Desk support programs for small companies with environments based on UNIX, Linux, Solaris, Mac OS X, Cisco, or Microsoft technology include comprehensive Help Desk Call Center outsourcing, Virtual Helpdesk support services, and Helpdesk operations consulting. Progent's Help Desk Call Center outsourcing support services are ideal for small organizations who don't have the budget to create an in-house Help Desk but who require fast communication with an efficient Call Center with professional phone support plus the expertise to escalate complex trouble tickets to advanced engineers.
Progent’s Virtual Call Center is intended for bigger businesses and operates as a seamless addition to your existing Call Center organization. Progent's Virtual Call Center can act as a an escalation option to handle the toughest technical challenges, or be available in hectic situations when your other resources are too busy.
Progent's Help Desk consulting services can assist you in creating an effective new Help Desk Call Center or improving your established one, identifying or modifying Help Desk application software to meet the unique demands of your company, or providing occasional phone support staff to supplement your existing Help Desk Call Center team to handle high-demand events such as software migrations, mass upgrades, or installing brand new business software.
Progent's Help Desk team of veteran network consultants provides your computer users in Tulsa or anywhere in the state of Oklahoma rapid assistance from an efficient technical support resource with years of experience offering telephone-based support and online troubleshooting for computer environments that incorporate UNIX, Linux, Solaris, Apple Mac OS X, Cisco, or Microsoft technology. Progent's charter is to earn the Help Desk the reputation as a key contributor to company success, and Progent's intent is to fix and not merely report IT problems.
Applications Support: Education, Development, and Integration
Progent's Applications Consulting staff offers phone-based and in-depth engineering support and education in specific business application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also can deliver expertise, custom programming, and education for familiar Microsoft business applications including CRM, Microsoft Project, Office Word, and Microsoft Excel. To find out more on Progent's consulting, customization, and education services for UNIX/Linux, Solaris, Apple Mac OS X, or Microsoft applications, go to Progent's Business Application Experts Group.
Progent's Apple Mac consultants can promote the artistic components of Apple Mac environments by offering phone-based consulting support and education in imaging, audio, and video. Progent's support professionals offer assistance in a large selection of Apple Mac programs including Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's consultants can also help you with common procedures like scanning or digitizing audio or video or setting up an audio/video post production facility.
Remote Network Monitoring Services
Progent offers companies in Tulsa, or anywhere in the state of Oklahoma, online network monitoring services centered around Microsoft Operations Manage (MOM), customized by Progent to accommodate your business so your IT maintenance is proactive rather than reactive. By spotting potential problems before they expand into network outages, remote monitoring can minimize disruptive and expensive network failures. Progent can also use network monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or Mac OS X systems, Windows networks, or systems powered by a variety of platforms.
How Your Tulsa Business Can Contact Progent's Online Technical Support Professionals
To contact Progent about emergency online assistance with UNIX, Linux, Solaris, or Mac OS X environments, go to Progent's Nationwide Phone-Based Support, call 1-800-993-9400, or email information@progent.com.
Progent can assist your company to plan and execute an efficient transition from a Sun Solaris-powered IT environment to a network based on MS Windows and suited for supporting Microsoft's familiar office productivity products, business applications, and developer platforms. Progent's Sun Solaris, Windows and Cisco engineers and application specialists can show you how to preserve your data and reduce business discontinuity by designing an effective transition strategy that protects your existing investments in Solaris application and infrastructure. UNIX-to-Windows migration consulting services offered by Progent include analysis of existing infrastructure, migration strategy and testing, Exchange migration services, information and application software transition, and processor and storage system transition and economization.
Progent's Microsoft-certified experts offer computer help and IT consulting services for Microsoft .NET Servers and programs and for Windows Server 2003. Progent’s consulting professionals can help you plan, integrate, maintain and administer the entire family of Windows .NET Servers including Windows 2000 Server, SQL Server, Microsoft ISA Server 20066, Microsoft BizTalk Server, Commerce Server, Content Management Server, Small Business Server, Microsoft Exchange Server 2007, Application Center, SharePoint Server, Microsoft SharePoint Services, Virtual Server, Project Server, and Operations Manager 2007 and MOM 2005.
Progent's E-Mail Guard is built on Postini's managed services, which use custom pass-through technology versus the store-and-forward method for defending against spammers, e-mail viruses, Directory Harvesting Attacks, and Denial of Service Attacks. Under Postini's system, email bound for your email server is evaluated in real-time at Postini's secure Email Processing Center. Postini’s Connection Manager uses heuristic rules analysis to identify behavior patterns common to DHA attacks and immediately filters DHA messages. Postini's Content Filter then separates spam and viruses from benign e-mail via a memory-resident process that takes only milliseconds.
Progent's certified Systems Management Server consulting professionals have in-depth experience helping small and mid-size companies save time and cut costs by deploying SMS 2003 to manage configuration and change processes. Progent can show you how to install Systems Management Server 2003 to reduce change and configuration administration costs, enhance system security, maximize output by keeping applications up-to-date, ensure compliance with software licenses, and record program usage patterns to help you make smart buying decisions. Progent can help you benefit from SMS 2003's money-saving features for automated software deployment and application deployment, security patch control, asset management, plus software and hardware inventory control. Progent's expertise with remote consulting can further amplify the economic benefits of SMS 2003 and Progent's CISSP-certified engineers and CISM-certified security professionals can show you how to develop a complete security strategy that incorporates the powerful security features of Systems Management Server. Progent also provides world-class support for Microsoft Operations Manager (MOM), which is a key part of Microsoft's System Center 2005 platform for automated network management.
Progent offers nationwide remote phone support and troubleshooting services for companies that operate Apple Mac environments or whose information systems feature a mix of Apple Mac OS X and Microsoft Windows products. Remote technical support offers maximum return for your IT dollar by extending client productivity and limiting the time charged for computer analysis and repair. Advanced remote support tools and skilled technicians and engineers combine to enable Progent to solve most network problems without wasting time and expense by going to your site. In the vast majority of situations your IT problems can be remediated over the phone or via a mix of telephone support and remote network analysis. Progent can put you in touch with Cisco certified CCIE network experts and CISSP and ISSAP certified security professionals to assist with the most challenging network issues.
The inter-connectivity requirements of the Microsoft .NET functions bundled with Microsoft Small Business Server calls for an IT expert with hands-on background and broad experience in designing and implementing cohesive end-to-end information technology solutions. Progent's Microsoft-certified consultants have extensive backgrounds with the technologies incorporated in SBS 2003 and Microsoft SBS 2000. This experience ensures you success in installing, managing, and servicing network environments powered by the Microsoft SBS suite of servers and programs.
Progent’s Microsoft-certified consultants can provide small and midsize businesses computer consulting, support, and troubleshooting services for SharePoint. SharePoint is an enterprise portal solution for intelligently coordinating people, teams and information. SharePoint Server offers a central spot for your employees or clients to connect to, organize, share and manipulate useful information, documents, and applications and to interact with one another. Microsoft SharePoint allows faster and more intelligent decisions, more efficient access across groups and more economical business processes. The primary objective of SharePoint Server is to bring together, in a relevant way, all of the diverse sources of information available within and without a business network. Windows SharePoint Services connect workers, clients, workgroups and major tasks with the data they’ve created in a manner that makes data convenient to locate, download and apply.
Progent offers customers access to consultants who have been awarded some of the computer industry's most prized certifications. Progent believes that clients have the right to know that their computer support professionals have formal training plus broad real-world field experience so that Progent's customers can engage Progent's support with trust. Often, vendor credentials such as the CCIE confers privileges for significantly better vendor assistance than is available to non-certified consultants, allowing Progent to offer customers a higher class of computer service. In other cases, major credentials such as CISM or CISSP for network security can help corporate customers to show compliance with regulatory demands by using the assistance of accredited industry professionals.
Cisco offers an extensive product line of routers that includes routers designed to deliver the security, performance, and availability features demanded by small and mid-size companies. Cisco routers include support for redundancy, transparent failover, and redundant power for improved fault tolerance and system uptime. Progent can help you select and integrate Cisco routers to establish a reliable infrastructure for your network and to make it easy to expand as you add new users, start new offices, deploy new services, open your network to clients and partners, and support a more mobile workforce. Progent can provide help with a variety of routers based on the Cisco IOS platform, including the Cisco Small Business 100, the Cisco 800 Series Routers, Cisco 2800 and 7200 Routers, as well as legacy 1700 and 2600 Series Routers.
For small and midsize companies located in Tulsa or anywhere in Oklahoma, Progent offers 24x7 online technical support for computer systems powered by UNIX, Linux, Sun Solaris, or Mac OS X or for networks that include a combination of UNIX-family systems and Windows technology. Progent has provided remote support to companies in all 50 states in the United States. Progent also can furnish the consultation CCIE-qualified engineers for complex infrastructure problems, plus the assistance of CISSP-certified security consultants to help with high-level security design and diagnostic issues.
The Cisco CCIE credential is the premier recognition for network infrastructure consultants, and certifies a consultant's technical knowledge at the master level. Cisco CCIEs can handle the most stubborn problems associated with network infrastructure planning, integration, maintenance, security, and problem solving. Cisco qualified CCIEs operate closely with Cisco System's internal product support engineers in isolating problems with IOS Software network administration utilities and coming up with alternate approaches or identifying software updates. Cisco qualified CCIEs provide excellent value because their deep expertise allows them to resolve the most intractable problems rapidly. In typical cases, less seasoned engineers can struggle for many hours or days with identical problems that a CCIE can resolve in minutes.
Progent's Microsoft-certified remote support engineers can deliver network repair and IT assistance for all Microsoft server and application products. Progent is a 
Progent's accredited CISSP and ISSAP security consultants can provide a variety of system protection services to improve the immunity of your UNIX/Linux, Solaris, Apple Mac or Microsoft Windows environment against attacks or help you to recover rapidly after a damaging penetration. Security solutions available from Progent include: in depth security evaluation using utilities such as GFI LANguard NSS, EEYE Vulnerability Scanner, and software from Metasploit and Nikto; rapid cleanup after malicious attacks; configuring firewalls; building secure techniques for off-site and mobile communication; guarding your email system from spam and DHA attacks; and establishing round-the-clock proactive monitoring.
