Immediate Phone Support for Tulsa UNIX, Linux, or Sun Solaris NetworksFor small companies in Tulsa or anywhere in Oklahoma, Progent provides support for computer systems based on UNIX, Linux, Sun Solaris, or Mac OS X or for networks that include a combination of UNIX-family systems and Windows platforms. Progent has delivered online troubleshooting to businesses in all 50 states in the U.S. (See Progent's customer recommendations). Progent also can furnish the expertise of Cisco CCIE-certified network specialists for challenging connectivity issues, plus the services of CISSP-certified security consultants to handle advanced security design and business continuity preparedness.

Progent's online technical support engineers represent excellent value due to the fact that they have the practical background and the sophisticated technology to resolve most information system problems rapidly. This lowers direct expenses because service calls require a smaller number of billable minutes. Remote support also eliminates the expense of sending a consultant to your office. Your organization benefits even more with indirect expenses by reducing or eliminating network outages and associated losses resulting from business disruption, disgruntled customers and vendors, unproductive workers, and distracted management.

Progent's pricing model for remote help is designed to stretch your network support dollar. Progent bills by the minute for telephone-based assistance, so you are billed only for the services that you receive. In contrast to typical remote service organizations, Progent asks for no initialization fee or minimum payments. Progent's per-minute billing unit and simple model for billing prevent situations where quick repairs manage to turn into big tabs. Progent's skill at disposing of problems quickly results in your company spending less cash.

Progent's Online Service Tools
Through years of experience, Progent has refined an array of optimized tools and proven methodologies which promote the highest degree of effectiveness for remote help and repair for small and midsize company information networks. Progent offers safe VPN support for VPN gateways from multiple leading vendors including Microsoft, Cisco, Juniper Networks, Sonicwall and Watchguard. Protected VPN connectivity enables the experts of Progent's Technical Response Center to connect to your environment remotely without breaching corporate security.

Progent's advanced service reporting system stores detailed histories of all support that Progent's customers have been provided. Progent's team engineers have access to the history of assistance delivered to every client by any consultant. This database of trouble tickets and solutions is organized as a readily accessible support knowledge base that enables Progent's remote technical professionals to share their knowledge with the whole team to make sure that the quality of Progent's technical support grows over time. Progent's high-level certifications and formal partnerships with major vendors such as Cisco and Microsoft make available additional vast technical databases and allow quick response from manufacturers' internal support staff so Progent's remote service experts are able to find the most efficient solutions quickly.

Start Receiving Remote UNIX/Linux, Sun Solaris, or Apple Mac OS X Computer Support from Progent
To get started with Progent's remote support in Tulsa or anywhere in Oklahoma or to find out additional information about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network support, go to Immediate Urgent Support.

Online Technical Services Available from Progent
Progent's online technical support experts have certified skills in an extensive array of disciplines. This broad range of IT skills enables Progent's engineers to tackle practically any emergency that may take place in a small company network. Certifications held by Progent engineers in UNIX-family technologies include Sun Certified Network Administrator, Red Hat RHCE, Red Hat Certified Technician, Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials awarded to Progent technical support engineers include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified CCNP, CCNA, Security Professional (CCSP), Voice Professional (CCVP), and Design Associate.

To provide assistance to businesses with multi-platform environments, Progent also offers the skills of consultants with advanced Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager Engineers, CISSP specialists, and Information System Security Architecture Professional engineers.

Online services available from Progent to customers in Tulsa and anywhere in the state of Oklahoma include:

  • UNIX/Linux, Solaris, and Mac OS X Expertise
    Progent's UNIX, Linux, Sun Solaris, and Mac OS X remote support services cover a wide range of computer technology such as network architecture, messaging solutions, system and process security, UNIX and Windows integration, virtual server products for server hardware economization and easy administration, and transitioning from older applications to the latest Microsoft Windows or Linux-based solutions. Progent's team-based approach to resolving network issues enables fast escalation, if necessary, to consultants with task-relevant expertise to handle complex scenarios. This expedites solutions of critical problems, reduces lost productivity, and lowers service costs.

    Progent's UNIX and Linux consultants can offer urgent remote help for resolving anomalies affecting UNIX, Linux, or Solaris networks powered by popular variants of UNIX such as:

    Major Linux platforms for which Progent offers expert support include:

  • Contact a Cisco CCIE for Complex Infrastructure Problem Solving
    Cisco Infrastructure Engineers for Tulsa, OklahomaThe Cisco Certified Internetwork Expert credential is the highest recognition for network infrastructure consultants, and indicates a person's networking skills at the master level. CCIEs know how to deal with the most complex challenges occurring in network design, installation, maintenance, security, and problem solving. Cisco CCIEs operate closely with Cisco's internal product support engineers in isolating anomalies with Cisco IOS Software network management utilities and developing workarounds or identifying program updates. Cisco CCIEs are an exceptional cost-effectiveness since their broad expertise allows them to solve the most intractable problems quickly. In many cases, less qualified engineers can wrestle for many hours or days with the same problems that a Cisco-qualified CCIE can fix in a few minutes. Few support organizations make Cisco CCIEs available to support small and mid-size businesses. Progent offers fast telephone contact with a Cisco CCIE so your company can get immediate support for severe network problems that are hurting worker productivity but are beyond the scope of your regular IT service resources. Progent's Cisco CCIE support experts can communicate with your environment via advanced on-line troubleshooting technology in order to provide efficient, safe, and economical diagnosis and repair. Progent's Cisco CCIEs can provide consulting for the entire range of Cisco's market leading selection of connectivity appliances such as PIX Series Firewalls and ASA Series Firewalls, the Catalyst FWSM modules, protected high-speed and integrated services (IS) routers, wireless access points and bridges, Meraki cloud-managed APs, VoIP phones and systems, Catalyst switches, plus Virtual Private Network (VPN) technology.

  • Authorized MS Windows Expertise
    Microsoft Windows Support for Tulsa, OklahomaProgent's Microsoft-certified online service professionals can provide computer system repair and consulting help for the complete line of Microsoft server products. Progent is a Microsoft Gold Partner and can offer your organization the expertise of support engineers who can help you with a wide range of technology support services such as Windows Server 2012 R2 integration, Windows Server 2008 installation, MS Exchange Server 2016 planning and deployment, Microsoft Exchange Server 2013 configuration, Exchange 2010 maintenance, SharePoint Server design, Microsoft Skype for Business Server migration support, Microsoft Lync Server 2013 management and Microsoft Office Communications Server upgrade, Forefront Threat Management Gateway 2010 management and ISA Server 2006 maintenance, SQL Server 2016 migration and programming and SQL Server 2014 support, Systems Center Operations Manager resource monitoring, Project Server and Server Online planning, SBS Server support, and Windows 2012 R2 Essentials migration and cloud integration.

    Progent in addition can deliver a full range of online PC desktop consulting and support services including Microsoft Windows 7 migration help, moving to 64-bit workstation applications, configuring Microsoft Office 2010, and automating PC desktop image creation.

  • CISSP and ISSAP Certified Network Security Engineers
    CISSP Qualified System Security Consultants for Tulsa, OklahomaProgent's accredited CISSP and ISSAP network security consultants can provide a variety of security solutions that can improve the protection of your UNIX/Linux, Solaris, Apple Mac or Microsoft Windows network against assaults or help your company to recover quickly following a damaging penetration. Security consulting services available from Progent cover in depth security evaluation using tools such as GFI LANguard, EEYE Vulnerability Scanner, and software from Metasploit and Netcat; fast recovery from malicious assaults; configuring firewalls; establishing safe architectures for remote and mobile connectivity; securing your email infrastructure against spam and DHA attacks; and initiating 24x7 network monitoring.

  • Hybrid Cloud Solutions
    Azure Integration ConsultantsProgent can provide expert remote consulting to help businesses of any size connect their IT infrastructure with popular public clouds such as Microsoft Azure and Amazon AWS. Progent can help you to plan and administer hybrid environments that can include Windows and Linux operating systems and applications in both cloud-based systems or in hybrid architectures that utilize local IT assets as well as public cloud services. To assist you to incorporate public cloud services with physical datacenters, Progent offers a range of cloud integration support services that include Office 365 Exchange Online integration with on-premises Exchange, Azure hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud integration, and Amazon Web Marketing Service programming and debugging. Progent has over 15 years of experience delivering high-level consulting services online, and Progent can help you successfully carry out your cloud integration projects quickly and affordably.
Special Consulting Services Available from Progent
Progent can provide the skills of seasoned remote consulting experts for special IT projects that small companies frequently need. Billing rates for ongoing development or consulting tasks are determined according to the qualifications of the consultants assigned. Progent's background in these special fields of information technology allows customers to complete critical initiatives within budget and on time. Progent's project-based remote consulting services include:
  • Help Desk Call Center Services
    Progent's Help Desk support programs for small organizations with networks based on UNIX/Linux, Sun Solaris, Mac OS X, Cisco, or Microsoft platforms include full-service Help Desk outsourcing, Virtual Helpdesk services, and Helpdesk process consulting. Progent's Help Desk outsourcing support services are well suited for small organizations who don't have the money or time to build and maintain an in-house Help Desk Call Center but who need quick access to a reliable Help Desk with professional phone assistance as well as the available expertise to escalate the most challenging problems to high-level engineers.

    Progentís Virtual Help Desk is intended for larger businesses and acts as a transparent supplement to your established Help Desk resources. Progent's Virtual Call Center can operate as an escalation alternative for complex technical challenges, or be ready in hectic circumstances when your regular support engineers are overwhelmed.

    Progent's Help Desk Call Center consulting expertise can guide you in creating an efficient new Help Desk or enhancing your established organization, selecting or customizing Help Desk application software to address the unique needs of your corporation, or providing temporary online personnel to work with your internal Call Center group to deal with unusually busy scenarios such as software transitions, mass upgrades, or rolling out new applications.

    Progent's Help Desk Call Center staff of experienced information technology professionals offers your workers in Tulsa or anywhere in the state of Oklahoma fast contact with an efficient network service resource with substantial experience delivering telephone-based support and online diagnostics for computer environments based on UNIX, Linux, Sun Solaris, Mac OS X, Cisco, or Microsoft technology. Progent's mission is to give the Help Desk Call Center recognition as a crucial enabler of business performance, and Progent's intent is to resolve rather than just record technical problems.

  • Applications Support: Education, Customization, and Problem Solving
    Progent's Applications Consulting Team provides phone-based advanced consulting expertise and training in key application fields such as ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management. Progent also can provide consulting expertise, custom programming, and education for familiar Microsoft applications including CRM, Office Project, Office Word, and Microsoft Office Excel. To read more information on Progent's expertise, custom development, and education offerings for UNIX, Linux, Solaris, Apple Mac, or Microsoft applications, go to Progent's Applications Experts Team.

    Progent's Apple Mac experts can nurture the artistic components of Macintosh environments by delivering remote help services and education in graphics, sound, and motion video. Progent's support professionals offer expertise in a large selection of Macintosh programs including Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Final Cut Pro, Apple Motion, and After Effects. Progent's consultants can also assist you with common jobs like scanning or digitizing audio or video or configuring an audio/video post production facility.

    Online Network and Server Monitoring Services
    Progent can provide companies in Tulsa, or anywhere in the state of Oklahoma, online network monitoring services powered by Microsoft System Center Operations Manager network monitoring, customized by Progent to fit your business so that your IT support is proactive rather than reactive. By anticipating looming issues before they expand into crashes, proactive monitoring can minimize disruptive and expensive network breakdowns. Progent can also deploy network monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or Mac OS X systems, Windows networks, or networks that support multiple OS platforms.

How Your Tulsa Business Can Contact Progent's Remote Service Professionals
To contact Progent about emergency remote support with UNIX, Linux, Solaris, or Mac OS X computer systems, go to Progent's Nationwide Phone-Based Support, phone 1-800-993-9400, or visit Contact Progent.

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