Immediate Online Consulting for Tulsa UNIX, Linux, or Solaris NetworksFor small companies in Tulsa or anywhere in Oklahoma, Progent provides technical support for computer systems powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that include a mix of UNIX and Microsoft Windows platforms. Progent has delivered remote support to businesses in every state in the U.S. (Refer to Progent's customer recommendations). In addition, Progent offers the expertise of Cisco CCIE network specialists for challenging connectivity problems, plus the assistance of CISA and CISM-certified security engineers to handle high-level security architecture and business continuity planning.

Progent's online support engineers offer excellent leverage due to the fact that they are equipped with the real-world background and the advanced tools to resolve the majority of information system problems rapidly. Efficient support reduces direct expenses because solutions accumulate a smaller number of chargeable consulting minutes. Remote support also eliminates the cost of sending a consultant to your office. Your company saves even more in incidental costs by reducing or avoiding system outages and associated losses resulting from business discontinuity, disgruntled clients, unproductive employees, and distracted management.

Progent's pricing model for remote help is structured to stretch your IT service investment. Progent charges by the minute for telephone-based assistance, so you are billed only for the support that you receive. In contrast to many online support firms, Progent asks for no initialization surcharge or minimum payments. Progent's per-minute billing unit and clean policy for billing save you from situations where fast repairs somehow end up as big bills. Progent's skill at handling problems quickly results in your business spending less money.

Progent's Remote Support Technologies
Over time, Progent has fine tuned a collection of optimized technologies and field-tested methodologies which permit the maximum degree of efficiency for online consulting and troubleshooting for small company computer networks. Progent provides protected Virtual Private Network support for VPN gateways from a variety of popular vendors including Microsoft, Cisco, Juniper Networks, Netscreen and Checkpoint. Secure VPN technology allows the consultants of Progent's remote service group to access your computer system without breaching corporate security.

Progent's proprietary technical support reporting application maintains extensive histories describing the service that Progent's clients have received. Progent's authorized engineers have the benefit of the records of all help rendered to each Progent client by every engineer. This archive of issues and solutions is organized as a readily searchable proprietary knowledge base that permits Progent's online support experts to communicate their knowledge company-wide to ensure that the value of Progent's support services grows over time. Progent's advanced certifications and working relationships with key vendors such as Cisco and Microsoft permit access to additional massive technical support databases and allow quick access to manufacturers' in-house product engineers with the result that Progent's remote service experts can come up with the most efficient solutions quickly.

Initiate Online UNIX/Linux, Solaris, or macOS and OS X Computer Assistance from Progent
To access Progent's phone support in Tulsa or anywhere in Oklahoma or to find out additional information about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If your company has an urgent need for network support, visit Immediate Urgent Support.

Remote Technical Services Provided by Progent
Progent's remote consulting engineers offer certified skills in an extensive array of technologies. This broad scope of IT skills enables Progent's consultants to resolve virtually any problem that may crop up in a small business network. Certificates awarded to Progent support experts in UNIX/Linux platforms include Sun Solaris SCNA, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT), Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications owned by Progent technical support experts include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), CCSP, Voice Professional (CCVP), and Design Professional.

To provide assistance to businesses with multi-platform networks, Progent also provides the services of engineers with advanced Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager Engineers, CISSP network security specialists, and CISSP-ISSAP consultants.

Remote support available from Progent to customers in Tulsa and anywhere in the state of Oklahoma include:

  • UNIX/Linux, Solaris, and macOS and OS X Expertise
    Progent's UNIX/Linux, Solaris, and macOS and OS X online support services address a broad spectrum of information technology such as system architecture, messaging solutions, system and operational security, UNIX and Windows integration, VMware technologies for server hardware economization and easy administration, and transitioning from legacy applications to current Microsoft Windows or Linux environments. Progent's group-oriented methodology for resolving technical problems promotes quick escalation, if necessary, to engineers with appropriate experience to handle challenging situations. This expedites solutions of critical problems, minimizes lost productivity, and cuts support costs.

    Progent's UNIX/Linux consultants can provide emergency online assistance for diagnosing problems within UNIX/Linux networks based on popular variants of UNIX including:

    Major Linux variants for which Progent can provide expertise include:

  • Contact a Cisco Certified Internetwork Expert for High-level Network Troubleshooting
    Cisco Infrastructure Consultants for Tulsa, OklahomaThe Cisco Certified Internetwork Expert certification is the highest recognition for network consultants, and validates a consultant's technical knowledge at the master level. CCIEs can handle the most difficult challenges associated with network infrastructure design, installation, maintenance, protection, and repair. CCIEs operate on a privileged basis with Cisco's in-house support staff in analyzing anomalies with Cisco IOS Software network management utilities and developing workarounds or identifying program updates. CCIEs offer excellent cost-effectiveness since their depth of expertise permits them to resolve even the most complex problems rapidly. In typical instances, less seasoned engineers can struggle for many hours or days with the same problems that a CCIE can fix in minutes. Few support organizations make Cisco CCIEs accessible to assist small and medium sized businesses. Progent can provide fast telephone access to a CCIE so your company can receive immediate assistance for severe network infrastructure issues that are hurting business productivity but are outside the experience of your regular network service resources. Progent's Cisco CCIE engineers can communicate with your network by means of sophisticated on-line support tools in order to perform efficient, secure, and economical analysis and remediation. Progent's Cisco-qualified CCIEs can provide expertise in all of Cisco's popular selection of networking appliances including PIX Series Firewalls and ASA Series Firewalls, the Catalyst Firewall Services Module (FWSM), secure broadband and integrated services (IS) routers, Aironet wireless access points, Cisco Meraki cloud-managed Wi-Fi access points, wired and wireless Voice phones and systems, Catalyst family switches, as well as Virtual Private Network technology.

  • Authorized Microsoft Windows Support
    Microsoft Windows Expertise for Tulsa, OklahomaProgent's Microsoft-certified online support professionals can deliver computer repair and consulting assistance for all Microsoft server technologies. Progent is a Microsoft Partner and can offer your organization the assistance of consulting engineers who can assist your company with a broad range of platform support such as Windows Server 2012 R2 planning and deployment, Windows Server 2008 R2 installation, Microsoft Exchange 2016 Server planning and deployment, Microsoft Exchange 2013 consulting, Exchange Server 2010 management, SharePoint Server 2013 design, Microsoft Skype for Business planning and deployment support, Lync Server 2013 management and Office Communications Server troubleshooting, Forefront TMG administration and ISA Server 2006 migration, Microsoft SQL Server 2016 integration and programming and SQL Server 2014 support, Systems Center Operations Manager (SCOM) system monitoring, Project Server and Server Online training, Small Business Server 2011 consulting, and Windows 2012 R2 Essentials cloud integration.

    Progent in addition can deliver a wide range of online PC desktop services including Microsoft Windows 7 integration, moving to 64-bit workstation applications, configuring Office 2010, and automating Business Desktop Deployment.

  • CISM and CISSP Qualified Network Security Specialists
    CISSP Certified System Security Experts for Tulsa, OklahomaProgent's certified CISM and CISSP network security consultants offer a variety of security solutions to enhance the immunity of your UNIX, Linux, Sun Solaris, Apple Mac or Windows network against attacks or help your business to recuperate quickly after a damaging breach. Security services offered by Progent include: in depth network security audits utilizing utilities such as GFI LANguard NSS, EEYE Vulnerability Scanner, and software from Solar Winds tools and Nikto; quick recuperation from virus and worm assaults; configuring firewalls; designing secure techniques for off-site and mobile communication; protecting your email infrastructure against spam and DHA attacks; and offering 24x7 proactive monitoring.

  • Hybrid Cloud Integration
    Azure Integration ConsultantsProgent can provide expert online consulting services to help businesses of any size integrate their networks with leading public clouds such as Azure and Amazon AWS. Progent can assist you to plan and manage hybrid environments that support Windows and Linux operating systems and apps in either cloud-only systems or in hybrid network models that combine physical IT assets along with public clouds. To assist you to incorporate public clouds with networks, Progent offers a range of cloud integration services such as Office 365 integration solutions with on-premises installations of Exchange, Azure hybrid cloud solutions, Amazon Web Services hybrid cloud integration, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has more than 15 years of experience providing advanced consulting services online, and Progent can help you successfully carry out your cloud migration projects quickly and affordably.
Special Support Programs Available from Progent
Progent can provide the skills of seasoned online consulting experts for special projects that small businesses often need. Billing charges for longer-term consulting projects are set according to the qualifications of the consultants involved. Progent's experience with these special fields of information technology allows customers to complete major initiatives within budget and on time. Progent's special remote consulting services include:
  • Help Desk Call Center Support
    Progent's Help Desk service options for small and midsize organizations with networks based on UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products include full-service Call Center outsourcing, Virtual Help Desk services, and Call Center consulting. Progent's Help Desk Call Center outsourcing services are ideal for smaller businesses who don't have the resources to assemble and manage an in-house Help Desk but who need quick response from an efficient Help Desk Call Center with professional telephone support as well as the technical depth to escalate complex problems to advanced engineers.

    Progentís Virtual Help Desk is intended for bigger companies and serves as a seamless extension of your current Help Desk organization. Progent's Virtual Help Desk can operate as an escalation option to handle the most difficult network issues, or be ready in hectic instances when your other support engineers are swamped.

    Progent's Call Center consulting expertise can aid you in establishing an efficient new Call Center or enhancing your established organization, selecting or modifying Help Desk Call Center application software to meet the particular needs of your business, or providing temporary phone support personnel to work with your existing Help Desk Call Center team during high-demand events like software migrations, mass upgrades, or installing new applications.

    Progent's Help Desk Call Center staff of veteran network professionals gives your computer users in Tulsa or anywhere in the state of Oklahoma fast contact with a reliable technical support group with years of experience delivering phone support and remote repair service for networks based on UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's charter is to earn the Help Desk Call Center the reputation as a key enabler of business efficiency, and Progent's aim is to solve and not simply document network problems.

  • Business Applications Support: Training, Custom Programming, and Problem Solving
    Progent's Applications Experts Team can supply remote advanced consulting support and training in key business application areas that include ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also can deliver consulting, customization, and education for familiar Microsoft business applications such as Microsoft CRM, MS Office Project, MS Word, and Excel. To learn additional information on Progent's expertise, custom development, and training services for UNIX/Linux, Solaris, Apple macOS and OS X, or Microsoft applications, refer to Progent's Applications Experts Services.

    Progent's Mac experts can nurture the creative facets of Macintosh environments by delivering phone-based help support and education in graphics, sound, and motion video. Progent's support professionals offer assistance in a range of Macintosh programs including Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, and Adobe After Effects. Progent's Mac experts can also help you with special procedures like scanning or digitizing audio/video or putting together an audio/video production studio.

    Remote Network and Server Monitoring Support
    Progent can provide companies in Tulsa, or anywhere in the state of Oklahoma, online network and server monitoring support based on MS Operations Manager IT infrastructure monitoring, customized by Progent for your environment so your network support is proactive rather than reactive. By spotting emerging trouble spots before they result in downtime, system monitoring can avoid stressful and costly information system breakdowns. Progent can also use system monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or macOS and OS X networks, Windows systems, or networks that support a combination of operating systems.

How Your Tulsa Business Can Contact Progent's Remote Support Experts
To contact Progent about emergency phone-based help with UNIX/Linux, Solaris, or macOS and OS X environments, visit Progent's Nationwide Remote Help, call 1-800-993-9400, or go to Contact Progent.

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