Even if your Tulsa small business has a regular independent consultant or maintains an in-house IT staff that can deal with typical computer problems, Progent’s Microsoft and Cisco certified engineers provide an easy and transparent remote extension of your local resources in cases when your usual IT support personnel either don't have the time or the experience to fix unexpected network emergencies or especially complicated integration projects.

Features of Progent's Remote Network Services for Tulsa
Progent's online support, Internet-based repair, network security consulting, and system management services give small businesses in Tulsa or throughout the state of Oklahoma the greatest leverage for your IT investment. Whether you need one-time telephone support and Internet-based network repair or full-time Help Desk Call Center services and system management, Progent's experts can provide your office enterprise-level network support while allowing you to avoid the expense and hassle of running a large in-house IT staff. Key features of Progent's National Remote Support program include:

• Fast Telephone Access to Microsoft Certified Support Specialists
  Progent's team of Microsoft-certified technicians can deliver immediate and affordable expertise to small businesses in Tulsa and is also ideal for customers in more remote areas of Oklahoma that lack consultants with proven expertise supporting Microsoft's current family of server platforms. All Progent phone support staff have at least 10 years of experience supporting Microsoft solutions. As a Microsoft Gold Certified Partner support firm, Progent has access to a wide selection of Microsoft support tools, technical information, and on-going training.

• By the Minute Rates to Reduce Costs
  Progent provides online help on a minute-by-minute billing plan, so you are billed only for the services you receive. Progent asks for no minimum charge for online support and imposes no periodic retainer. This protects you from paying big invoices for simple fixes.

• Availability of Cisco Certified Network Infrastructure Experts
  As a Certified Partner for Cisco Systems, Progent can provide the services of on-staff specialists who have experience in designing, implementing, and troubleshooting networking solutions based on Cisco technology. Progent can offer a Cisco Certified Internetwork Expert or CCNP to show you how to build fast, high-availability, and protected connectivity for wireline and wireless networking.

• Application Experts Group
  Progent's basic consulting services consist of technology integration, MS Exchange Server expertise, network security planning, and Help Desk outsourcing support. Progent's Application Experts Team can provide in-depth consulting support for critical business applications. Support available from the Application Experts staff includes:
  • Great Plains Software Support and Programming
  • Microsoft Dynamics CRM Help
  • Microsoft Office Project Support
  • Microsoft Office Excel Consulting
  • MS Word Help
  • Crystal Reports, Microsoft Access, and FRx Consulting
  • UNIX, Linux and Sun Solaris Help
  • Apple Mac Integration
  By offering a convenient one-stop source for network generalists and application experts, Progent can tailor fast, cost-effective, and comprehensive IT solutions that meet the specific needs of your company.

• Sophisticated Remote Connectivity Tools
  Secure remote access allows Progent's support experts to see exactly what your customers see. This makes it easier to produce fast solutions to issues that could otherwise demand a costly onsite visit. Cutting-edge remote connectivity software and experienced technicians combine to allow Progent to resolve most IT issues rapidly and economically. Progent is an industry leader in offsite support and remote system analysis.

• Support for Leading VPN Gateways
  Progent can provide secure Virtual Private Network connectivity for gateways from major VPN vendors including Microsoft, Cisco, Watchguard and Checkpoint. Secure VPN online connectivity enables the engineers at Progent's Technical Response Center to access your system remotely without compromising system security.

• 24-hour Support for Maximum System Uptime
  For small companies with vital applications, Progent offers 24x7 online technical services. Used in conjunction with remote 24x7 server monitoring based on Microsoft Operations Manager, this offering can help ensure maximum system uptime.

• Help Desk Call Center
  Progent's Help Desk outsourcing services are designed especially for budget-constrained small offices whose clients need immediate recourse to a Help Desk Call Center with expert phone support and complete escalation capability.

Benefits of Progent's IT Support for Small Companies in Tulsa
Progent's online support services allow your City# small company to realize the advantages of immediate, expert network support without the expense of maintaining an in-house IT staff. Your network will derive greater business worth by becoming increasingly available, productive, and protected. Benefits to your company include:

• Convenient remote expansion of your on-site support resources
  For most small offices in Tulsa or anywhere in Oklahoma, local computer service resources, whether represented by outside consultants or a full-time IT staff, can take care of the majority of technical issues. However, serious problems might strike when your regular support personnel are too busy or unavailable, and some problems may involve IT products that is beyond the scope of your usual support technicians. In these cases, Progent's online support professionals offer an easy, fast, and affordable solution to supplement your regular help and to pass on useful information to increase your ability to resolve future problems locally.

• Reduced Dependence on Individual Service Providers
  For IT support, small organizations often depend on independent freelance consultants. Although freelance consultants have smaller internal costs than big consulting companies and can often charge lower rates, they are sometimes overbooked, making it difficult to respond rapidly to urgent situations. If a freelance service provider is occupied with another customer, ill, on a trip, or in class, the lack of reserve personnel may require your company to go without help during an emergency. As your network expands, network downtime and trouble with critical software are more expensive. The budget you thought you were saving on an independent can be eaten up fast by reduced productivity. Progent provides a reliable source of backup service expertise to make sure your IT system stays up and running.

• Build a Scalable Foundation for Smooth Expansion
  Small organizations often begin with an information architecture created on a shoestring budget. Lacking a strong infrastructure, band-aid repairs can get thrown onto a shaky foundation. When a company grows, stability and expandability problems can impede the productivity of the business. These poorly designed environments need careful analysis, intelligent strategic planning, and broad-based technical knowledge to evolve to a system architecture that can deliver the solid foundation to handle critical business demands and ease future growth.

• Interact with Solution Providers Instead of Technology Resellers
  Small organizations need advice and technical training to negotiate an ever more complex maze of product alternatives capable of promoting business growth and improving efficiency. They do not need a computer engineer who is motivated to earn a commission on a certain vendor's products. IT support and product sales can lead to a scenario where the recommended solution is built around a profitable technology instead of the true requirements of a small business. Progent eliminates these dilemmas by offering just services instead of products. This enables Progent to align technical expertise with the best interests of customers.

How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Gold Certified Partner consulting company and Progent's staff size, breadth of IT experience, fine tuned remote support tools, and familiarity with corporate IT allow small offices to escape the limitations associated with exclusive reliance on smaller consulting firms, individual freelance consultants, or over=stretched internal resources.

Progent stands out by offering:

• In-depth Expertise in Microsoft's Complete Family of Server Platforms
  Progent offers world-class expertise for Microsoft’s leading server products with services that include Windows Server 2003 support, Microsoft Windows 2000 Server migration, Microsoft Windows NT upgrades, Microsoft Exchange 2003 Server integration, Microsoft Exchange Server 5.5 and Exchange 2000 Server moves, and SQL 2005 consulting.

• Proven Methodology
  Progent’s team of Microsoft and Cisco certified experts average longer than ten years of real-world industry background, at the forefront of network support, executing a wide range of IT tasks for a large mix of customers. Every Progent support professional shares a proven collection of personal best practices which are incorporated into shared best practices training that Progent instills in its consulting team. This ensures that you get not only world-class IT help, but also a support engineer with proven approaches for using technical knowledge to repair real-world network problems rapidly.

• Value Pricing
  Progent's pricing policy is to bill for remote support and on-site help per minute. As a result, you are billed just for received support. Progent does not demand a more expensive rate for after-hours or emergency service, and within California or in regions where Progent provides on-site service, Progent does not charge for travel time except for emergency support where on-site work is less than 4 hours. In addition, Progent imposes no startup charge and requires no monthly commitment. Many service firms impose substantial minimum fees or charge for each quarter hour or longer. Progent's small granularity eliminates big invoices for fast solutions so you will not be tempted to allow minor problems to fester.

• Complete Records of IT Services
  Progent has developed a sophisticated support reporting system that stores and formats detailed documentation for all billed support activities. Unlike some freelance consultants or small support firms who offer minimal documentation or details of services done, each service provided by Progent is tracked by comprehensive documentation. Each Progent staff member has access to the service reports sent by every staff member to each customer. The discipline of detailing and organizing support records allows more effective support and eliminates a variety of common problems such as when a service customer is effectively held captive to a consultant who won’t let go of vital service information.

• Knowledge Transfer
  Progent practices knowledge transfer from Progent's consultants to clients. By educating customers to deal with technical issues that are within their scope, Progent can focus on providing high-value services where Progent faces little competition. Companies who work with trusted independent service providers or who employ in-house support personnel benefit when Progent passes on knowledge about critical technology and tested methodologies to make their IT environments more robust, protected, and efficient.

• 24x7 Server Monitoring with Microsoft Operations Manager
  Progent is one of the few IT service companies to provide 24x7 system tracking services powered by Microsoft Operations Manager. This package causes your network support to be anticipatory instead of reactive. By revealing potential problems before they result in downtime, system monitoring can save your information network from painful and costly availability disruptions.

How Does Our Company Start Receiving Remote Network Help from Progent?
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's phone support options, contact Progent at 888-412-5546 or email Progent at information@progent.com. If you have an urgent requirement for network help, go to Immediate Urgent Support.