Fast and Affordable Online Help for Tulsa Information Networks
Urgent Phone Consulting for Tulsa SystemsFor businesses in Tulsa or anywhere in the state of Oklahoma, Progent provides online help for information systems based on any combination of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft qualified engineers have provided online troubleshooting to businesses in every state in the United States. (Check out testimonials from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE-qualified network specialists to solve challenging networking problems, plus the services of CISA and CISSP-certified security consultants to handle high-level security architecture and diagnostic issues.

Progent's remote support engineers offer excellent leverage because they have the real-world experience and are equipped with the sophisticated technology required to resolve most information system issues rapidly. Efficient support lowers immediate costs since solutions use up minimal chargeable minutes. Online help also avoids the cost of dispatching an engineer to your site. Your company saves additionally in indirect expenses by minimizing or eliminating network downtime and related losses due to business disruption, upset clients, idle workers, and de-focused management. Progent's extensive online consulting experience is particularly valuable for businesses that depend on public clouds for critical infrastructure or applications like Azure, Amazon Web Service, or Exchange Online, where on-premises tech support may not be an alternative.

Progent's pricing policy for online help is designed to leverage your IT service investment. Progent charges on a per-minute basis for telephone-based consulting, so you are billed exclusively for the support that you actually get. In contrast to typical remote support companies, Progent asks for no service activation fee or minimum job duration. Progent's per-minute granularity and simple model for pricing save you from situations where speedy. minor fixes manage to turn into major invoices. Progent's skill at disposing of technical issues quickly means your business saves money.

Progent's Online Consulting and Technical Support Services
Over time, Progent has fine tuned a collection of optimized tools and field-proven methodologies which permit the highest level of efficiency for online consulting and repair for IT networks of any size. Progent offers safe Virtual Private Network support for gateways from multiple popular vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access enables the experts of Progent's Technical Response Center to access your computer system without violating network security.

Progent's powerful technical support reporting application includes comprehensive histories describing the support that Progent's clients have received. Progent's authorized engineers have access to the records of assistance rendered to every client by every consultant. This database of anomalies and responses is stored as an easily retrievable internal database that enables Progent's online technical engineers to communicate their experiences with the whole team to make sure that the quality of Progent's technical support improves daily. Progent's advanced accreditations and working relationships with important technology companies such as Cisco and Microsoft open up additional massive technical support knowledge bases and allow priority access to vendors' internal product engineers with the result that Progent's remote consulting specialists are able to arrive at the best solutions in the least time.

Remote technical services provided by Progent to clients in Tulsa and anywhere in the state of Oklahoma include:

ProSight Flat-rate Managed Services for Small and Mid-size Businesses
Progent offers a family of affordable, fixed-price services intended to enable small and medium-size organizations to benefit from the same best-of-breed IT solutions used by some of the world's top enterprises. The ProSight suite of network management outsourcing services addresses all key areas of modern networking including email content filtering, security and compliance, automated backup/recovery, infrastructure monitoring and management, VM cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes cutting edge behavior-based machine learning technology to guard endpoints and servers and VMs against new malware assaults such as ransomware and email phishing, which routinely escape traditional signature-matching AV tools. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and provides a unified platform to address the complete malware attack progression including filtering, detection, mitigation, remediation, and post-attack forensics. Top features include single-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Filtering
    ProSight Enhanced Security Protection managed services offer economical in-depth protection for physical and virtual servers, workstations, mobile devices, and Exchange email. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and reacting to cyber threats from all vectors. ProSight ESP delivers firewall protection, intrusion alarms, device control, and web filtering through leading-edge technologies incorporated within a single agent managed from a unified control. Progent's data protection and virtualization consultants can help your business to plan and configure a ProSight ESP environment that addresses your company's unique requirements and that helps you achieve and demonstrate compliance with government and industry information protection regulations. Progent will help you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that call for urgent action. Progent can also help your company to install and test a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent provide small and mid-sized businesses a low cost and fully managed service for reliable backup/disaster recovery (BDR). Available at a fixed monthly cost, ProSight DPS automates and monitors your backup activities and allows fast restoration of critical files, apps and virtual machines that have become unavailable or corrupted as a result of component failures, software glitches, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's cloud backup consultants can deliver advanced expertise to set up ProSight Data Protection Services to to comply with government and industry regulatory requirements such as HIPPA, FIRPA, and PCI and, when necessary, can assist you to recover your business-critical information. Find out more about ProSight DPS Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of top information security companies to provide web-based control and world-class protection for your inbound and outbound email. The hybrid architecture of Email Guard managed service combines cloud-based filtering with an on-premises gateway device to offer advanced protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne threats. The cloud filter serves as a first line of defense and blocks the vast majority of unwanted email from reaching your network firewall. This reduces your vulnerability to external threats and saves network bandwidth and storage space. Email Guard's on-premises gateway appliance adds a further layer of inspection for incoming email. For outgoing email, the onsite security gateway offers AV and anti-spam filtering, DLP, and email encryption. The local security gateway can also assist Microsoft Exchange Server to track and protect internal email traffic that stays inside your corporate firewall. For more details, visit Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for small and mid-sized businesses to map, track, optimize and troubleshoot their connectivity hardware such as switches, firewalls, and access points as well as servers, printers, endpoints and other devices. Incorporating cutting-edge RMM technology, WAN Watch makes sure that network maps are kept updated, captures and displays the configuration information of almost all devices on your network, monitors performance, and sends notices when problems are detected. By automating tedious management processes, ProSight WAN Watch can cut hours off common chores like making network diagrams, expanding your network, locating devices that require critical updates, or resolving performance problems. Learn more about ProSight WAN Watch infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management technology to keep your network running efficiently by checking the state of critical assets that drive your information system. When ProSight LAN Watch uncovers an issue, an alarm is transmitted immediately to your designated IT management staff and your assigned Progent engineering consultant so that any looming problems can be addressed before they have a chance to impact your network Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a protected fault tolerant data center on a high-performance virtual machine host set up and managed by Progent's network support experts. With Progent's ProSight Virtual Hosting service model, the customer owns the data, the operating system platforms, and the apps. Because the environment is virtualized, it can be ported easily to an alternate hardware environment without a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, retrieve and protect data related to your IT infrastructure, procedures, applications, and services. You can quickly find passwords or serial numbers and be warned about impending expirations of SSL certificates ,domains or warranties. By cleaning up and managing your IT documentation, you can save up to 50% of time spent looking for vital information about your IT network. ProSight IT Asset Management features a centralized repository for holding and sharing all documents related to managing your network infrastructure such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and associating IT information. Whether youíre planning enhancements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the knowledge you need as soon as you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost alternative for small and medium-size businesses to obtain an objective evaluation of the health of their network. Based on a selection of the top remote monitoring and management tools in the industry, and supervised by Progent's world-class team of IT professionals, ProSight Network Audits help you see how well the configuration of your core infrastructure assets adhere to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver immediate ROI like a cleaner Active Directory (AD) environment. Both also come with a year of cutting-edge remote network monitoring and management. Advantages can include lower-cost management, improved compliance with government and industry security requirements, more efficient utilization of IT resources, faster problem resolution, more reliable backup and restore, and less downtime. Read more about ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service built around a brief interview with a Progent backup/recovery consultant. The fact-finding interview is intended to help evaluate your organization's ability to stop or recover quickly after a ransomware attack. Progent will work with you personally to gather information about your existing security profile and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can follow industry best practices to create an efficient security and backup system that aligns with your company's requirements. For additional information, visit The ProSight Ransomware Preparedness Report Service.

Special Support Programs Available from Progent
Progent offers the skills of world-class online consulting professionals for special IT programs. Billing rates for longer-term consulting tasks are set based on the qualifications of the engineers assigned. Progent's background in these special areas of information technology allows clients to execute critical initiatives within budget and on time. Progent's project-based online consulting services include:

  • Help Desk Call Center Services
    Progent's Help Desk Call Center service offerings for organizations with networks that incorporate Microsoft, Cisco, macOS and OS X, or UNIX/Linux platforms include comprehensive Help Desk Call Center outsourcing, virtual Helpdesk services, and Helpdesk process consulting. Progent's Help Desk outsourcing services are ideal for businesses who don't have the budget to create an internal Help Desk but who require fast response from a reliable Help Desk Call Center with proficient phone support as well as the ability to escalate the most challenging tasks to high-level engineers.

    Progent's Help Desk Call Center consulting services can aid you in establishing an effective new Help Desk or revamping your established organization, selecting or modifying Help Desk application software to handle the unique needs of your corporation, or adding occasional phone support staff to reinforce your in-house Call Center team to handle demanding events like software migrations, major upgrades, or installing new applications.

    Progent's Help Desk staff of experienced network experts provides your workers in Tulsa or anywhere in the state of Oklahoma fast assistance from a reliable support group with extensive background providing telephone-based support and remote troubleshooting for IT systems powered by Windows, Cisco, macOS and OS X, or UNIX/Linux components. Progent's charter is to earn the Help Desk the reputation as a crucial contributor to business success, and Progent's goal is to resolve rather than simply annotate IT problems.

  • Applications Support: Training, Custom Development, and Integration
    Progent's Applications Consulting staff offers remote and in-depth consulting support and education in special business application fields including Enterprise Requirements Planning, MRP, accounting system customization, and CRM. Progent also can provide expertise, programming, and education for familiar Microsoft business applications including CRM, Project, Microsoft Office 365 Word, and Office 365 Excel. To read additional information concerning Progent's expertise, programming, and training offerings, visit Progent's Business Application Experts Services.

  • Unified and Streamlined Administration of Hybrid Cloud Networks
    Microsoft System Center 2016 unifies and automates the management of hybrid cloud environments through comprehensive integration with Windows Server 2016, Windows 10; cohesive management of mixed-OS networks that incorporate various Linux distributions, Hyper-V and VMware; and expanded public and private cloud support such as tighter integration with Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consultants offer world-class online and onsite support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help you to design and install a new deployment of Microsoft System Center 2016, expand or optimize an existing one, upgrade smoothly from an earlier release of System Center, or troubleshoot your System Center environment.

  • Remote IT Infrastructure Monitoring Support
    Progent offers companies in Tulsa, or anywhere in the state of Oklahoma, remote IT infrastructure monitoring and reporting by providing System Center 2016 Operations Manager consulting services and System Center 2012 Operations Manager troubleshooting and support. Progent can adapt SCOM for your environment so that your computer support is proactive and automated. By anticipating emerging issues before they grow into network outages, automated monitoring can avoid stressful and expensive network failures. Progent can also assist with network monitoring products such as Nagios and MRTG to diagnose UNIX/Linux, Solaris, or macOS and OS X systems, Windows systems, or networks that support a mix of operating systems.
How Your Tulsa Business Can Contact Progent's Online Support Professionals
To contact Progent about emergency phone-based assistance with Windows, macOS and OS X, or Linux/UNIX networks, visit Progent's Emergency Phone-Based Help, phone 1-800-993-9400, or refer to Contact Progent. For offices and new businesses in Tulsa or anywhere in the state of Oklahoma, Progent's phone-based computer support engineers can provide effective and economical IT support the moment your company requires it. More than a decade of delivering online tech support has led to Microsoft Partner status for Progent's team of engineers and has helped Progent to acquire world-class troubleshooting skills and to refine online access technology to solve IT problems quickly while eliminating the cost and lost productivity associated with in-person service visits.

Even if your Tulsa business relies on a regular freelance consultant or employs a full time organization that can handle common computer issues, Progentís Microsoft certified consultants are available to offer an easy and seamless virtual expansion of your on-site resources for situations when your usual IT support personnel either don't have the time or the expertise to fix unexpected system crises or particularly complex integration projects.

Advantages of Progent's IT Support for Businesses in Tulsa
Progent's remote support services enable your Tulsa organization to experience the advantages of timely, enterprise-level network support without the expense of maintaining an in-house IT staff. Your information system will derive added strategic value by being more reliable, efficient, and secure. Benefits to your business include:

  • Seamless virtual extension of your local IT resources
    For most organizations in Tulsa and throughout Oklahoma, local network support providers, whether made up of independent consultants or an internal IT staff, can take care of the majority of technical problems. However, serious problems sometimes occur when local support personnel are overstretched or absent, and some problems may stem from IT products that is beyond the scope of your usual support people. In these cases, Progent's online service specialists provide an easy, fast, and budget-friendly solution to supplement your regular help and to convey valuable information to improve your ability to deal with downstream problems locally.

  • Reduced Reliance on Individual Service Providers
    For IT support, smaller offices often rely on individual freelance consultants. While freelance consultants carry less overhead than larger consulting organizations and can often charge lower rates, they are occasionally overextended, making it hard to respond quickly to crisis situations. If a freelance service provider is busy with another customer, ill, on vacation, or in class, the absence of fallback help may require your business to wait for assistance during an emergency. As your company expands, network downtime and trouble with critical applications are more costly. The money you thought you were conserving on an independent can be eaten up quickly by reduced productivity. Progent provides an on-call source of backup support expertise to make sure your IT system is always up and running.

  • Create a Scalable Basis for Smooth Expansion
    Businesses often begin with an information architecture created on a modest budget. Lacking a robust framework, band-aid fixes can get piled onto a weak foundation. As a company grows, reliability and expandability problems can impede the productivity of the organization. These badly designed environments require careful analysis, smart long-term planning, and broad-based technical expertise to upgrade to a network infrastructure able to provide the stable foundation to meet vital business requirements and ease future expansion.

  • Work with Solution Providers Instead of Product Resellers
    Smaller companies need guidance and technical education to negotiate an ever more complicated array of technology options capable of promoting business growth and enhancing efficiency. They hardly need a network engineer who is motivated to sell a certain vendor's technology. IT consulting and product sales can lead to a scenario where the proposed solution is designed around a profitable technology rather than the true needs of a client. Progent avoids these dilemmas by offering just services instead of products. This allows Progent to match technical expertise with the best interests of customers.

What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Certified Partner support firm and Progent's number of employees, breadth of technical knowledge, refined remote support tools, and understanding of enterprise networking allow companies to escape the limitations of excessive reliance on smaller consulting organizations, individual freelance consultants, or over-stretched internal IT help.

Progent stands out by offering:

  • Best Practices
    Progentís team of Microsoft and Cisco qualified experts average longer than ten years of hands-on professional background, at the front lines of network service, executing a wide variety of technical projects for a large array of clients. Each Progent consultant shares a refined set of personal best practices which are combined into shared best practices training that Progent instills in its consulting staff. This means that you get not just world-class technical capability, but also a consultant with proven methods for applying computer knowledge to solve actual network problems rapidly.

  • Value Pricing
    Progent's pricing policy is to charge for remote service and on-site help by the minute. Consequently, you are charged exclusively for received services. Progent does not demand a higher rate for after-hours or emergency service, and inside California or in areas where Progent provides on-premises support, Progent does not bill for travel except for urgent support where on-site work is less than four hours. Also, Progent applies no initialization fee and asks no retainer for support services delivered during regular business hours. Many support firms demand large minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity does away with large invoices for quick fixes so you will not be forced to allow minor problems to fester.

  • Complete Documentation of IT Services
    Progent has created a comprehensive support reporting system that stores and organizes detailed documentation for all billed support activities. Unlike many freelance consultants or small support firms who provide scant documentation or specifics of tasks done, each service provided by Progent is accompanied by comprehensive documentation. Each Progent staff member has access to the service reports sent by each consultant to every customer. The practice of detailing and archiving service records results in more efficient support and avoids a variety of common problems such as when a service client is virtually held captive to a consultant who refuses to release vital service information.

  • Remote Server Monitoring with MS Operations Manager
    Progent is one of the only support companies to provide round-the-clock network monitoring services based on MS System Center Operations Manager. MS Operations Manager causes your network support to be anticipatory instead of reactive. By anticipating possible issues before they cause downtime, network monitoring can save your IT network from painful and expensive availability losses.
How Does Our Company Begin Getting Remote Technical Support from Progent?
To initiate Progent's online help services or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT help, visit Immediate Technical Support.















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