Immediate Remote Help for Tulsa Networks
Fast Remote Help for Tulsa SystemsFor organizations located in Tulsa or anywhere in the state of Oklahoma, Progent offers online help for information systems based on any combination of Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft certified professionals have delivered online troubleshooting to companies in all 50 states in the U.S. (Check out testimonials from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE-certified network specialists to solve complex infrastructure problems, plus the services of CISSP and CISM-certified security consultants to handle high-level security architecture and troubleshooting issues.

Progent's remote technical support experts offer excellent leverage because they have the practical background and are equipped with the sophisticated tools needed to solve the majority of information system problems quickly. Efficient support lowers immediate expenses since solutions require minimal billable consulting minutes. Online help also eliminates the expense of dispatching a consultant to your location. Your company benefits additionally with incidental costs by minimizing or eliminating network downtime and related costs due to business discontinuity, disgruntled customers and vendors, idle employees, and de-focused executives. Progent's advanced online consulting experience is especially valuable for businesses that are dependent on public clouds for critical infrastructure or software such as Microsoft Azure, Amazon AWA, or Office 365 Exchange Online, where onsite tech support may not be an option.

Progent's billing model for remote help is designed to leverage your IT service investment. Progent charges per minute for phone assistance, so you pay just for the support that you actually get. In contrast to typical remote support firms, Progent asks for no service activation surcharge or minimum fees. Progent's per-minute granularity and clean policy for billing eliminate scenarios where speedy. minor repairs manage to end up as big bills. Progent's penchant for disposing of technical issues quickly means you spends less cash.

Progent's Online Consulting and Technical Support Services
Over the years, Progent has fine tuned a collection of optimized tools and proven processes which promote the highest degree of efficiency for remote consulting and troubleshooting for information networks of any size. Progent provides safe VPN support for VPN gateways from multiple leading companies such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access permits the staff of Progent's remote service group to interface to your company's network remotely without compromising corporate security.

Progent's powerful service reporting application stores detailed histories for the service that Progent's clients have received. Progent's team service personnel have the benefit of the specifics of all help rendered to each client by every Progent engineer. This archive of issues and fixes is structured as an easily exploitable support knowledge base that allows Progent's online technical engineers to share their knowledge company-wide to ensure that the value of Progent's technical support improves over time. Progent's advanced certifications and working associations with major industry leaders such as Cisco and Microsoft open up other massive technical databases and allow quick response from manufacturers' in-house support staff with the result that Progent's online service experts are able to arrive at the most efficient resolutions promptly.

Online services offered by Progent to companies in Tulsa and anywhere in the state of Oklahoma include:

Progent's ProSight Flat-rate Managed Services for Small and Medium Size Organizations
Progent provides a selection of low-cost, fixed-price services intended to enable small and medium-size businesses to utilize the same cutting-edge technology deployed by many of the industry's top corporations. The ProSight series of IT management outsourcing services addresses all critical areas of information technology including email protection, security and compliance, automated backup and disaster recovery, infrastructure management, virtual server cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection service that incorporates next generation behavior machine learning tools to defend endpoint devices as well as physical and virtual servers against modern malware assaults such as ransomware and file-less exploits, which easily get by legacy signature-based anti-virus products. ProSight ASM safeguards local and cloud resources and provides a unified platform to address the complete threat progression including filtering, detection, containment, cleanup, and post-attack forensics. Top features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Microsoft Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection services deliver economical in-depth protection for physical servers and VMs, workstations, smartphones, and Exchange email. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and reacting to cyber threats from all vectors. ProSight ESP delivers two-way firewall protection, penetration alerts, device management, and web filtering through cutting-edge technologies incorporated within a single agent accessible from a single control. Progent's security and virtualization consultants can help your business to design and configure a ProSight ESP deployment that addresses your organization's specific requirements and that allows you prove compliance with legal and industry data security standards. Progent will help you define and implement policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that require urgent attention. Progent can also help you to install and verify a backup and restore system such as ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services provide small and mid-sized businesses an affordable and fully managed solution for reliable backup/disaster recovery (BDR). Available at a low monthly cost, ProSight DPS automates your backup processes and allows rapid restoration of critical files, apps and virtual machines that have become unavailable or corrupted as a result of component breakdowns, software bugs, natural disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's backup and recovery specialists can deliver advanced support to set up ProSight DPS to to comply with regulatory requirements such as HIPPA, FIRPA, and PCI and, when necessary, can assist you to restore your business-critical data. Read more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the technology of leading data security companies to deliver centralized control and comprehensive protection for your email traffic. The hybrid architecture of Email Guard integrates cloud-based filtering with a local gateway appliance to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. Email Guard's cloud filter serves as a preliminary barricade and blocks most unwanted email from reaching your network firewall. This decreases your vulnerability to inbound threats and conserves system bandwidth and storage. Email Guard's onsite security gateway device adds a further level of analysis for inbound email. For outgoing email, the on-premises security gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also assist Exchange Server to track and safeguard internal email that originates and ends inside your corporate firewall. For more details, visit Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized businesses to map out, track, enhance and troubleshoot their connectivity hardware such as routers and switches, firewalls, and load balancers as well as servers, client computers and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are kept updated, copies and displays the configuration information of virtually all devices on your network, monitors performance, and sends alerts when issues are detected. By automating tedious management and troubleshooting processes, WAN Watch can cut hours off common tasks such as network mapping, reconfiguring your network, finding devices that need important software patches, or identifying the cause of performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates advanced remote monitoring and management techniques to help keep your network running efficiently by tracking the health of vital assets that power your business network. When ProSight LAN Watch detects an issue, an alarm is transmitted immediately to your designated IT management staff and your Progent consultant so any looming problems can be resolved before they can impact productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a protected Tier III data center on a fast virtual machine host set up and managed by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS platforms, and the applications. Since the environment is virtualized, it can be ported immediately to a different hosting environment without a lengthy and technically risky configuration process. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, retrieve and safeguard information related to your IT infrastructure, processes, business apps, and services. You can quickly locate passwords or IP addresses and be alerted automatically about impending expirations of SSLs or domains. By updating and managing your IT documentation, you can save as much as 50% of time spent searching for critical information about your network. ProSight IT Asset Management features a common location for holding and collaborating on all documents required for managing your network infrastructure like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and relating IT data. Whether youíre making improvements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the knowledge you need as soon as you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable alternative for small and mid-size organizations to obtain an unbiased assessment of the overall health of their information system. Based on some of the top remote monitoring and management (RMM) tools in the industry, and supervised by Progent's world-class group of information technology experts, ProSight Network Audits show you how well the deployment of your core network assets conform to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant ROI such as a cleaner Active Directory (AD) system. Both versions also come with a year of cutting-edge remote network monitoring and management (RMM). Advantages can include easier management, better compliance with information security standards, higher utilization of IT assets, quicker troubleshooting, more dependable backup and recovery, and higher availability. Read more information about ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service centered on a phone interview with a Progent backup/recovery consultant. The interview is intended to help assess your organization's preparedness either to block or recover rapidly after a ransomware attack. Progent will work with you personally to gather information about your current antivirus tools and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can follow best practices to deploy a cost-effective AV and backup environment that meets your business needs. For details, visit The ProSight Ransomware Preparedness Report Service.

Additional Support Programs Available from Progent
Progent offers the skills of world-class online consulting professionals for special information technology programs. Progent's rates for longer-term development or consulting tasks are determined based on the level of expertise of the engineers assigned. Progent's experience with these important fields of computer technology enables customers to execute major initiatives economically and on time. Progent's project-based remote engineering solutions include:

  • Help Desk Expertise
    Progent's Call Center programs for organizations with networks based on Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products include full-service Call Center outsourcing, virtual Help Desk services, and Help Desk process consulting. Progent's Help Desk Call Center outsourcing support services are ideal for organizations who lack the budget to assemble and manage an internal Help Desk Call Center but who require fast access to a dependable Call Center with proficient phone assistance plus the technical depth to escalate the most challenging problems to advanced engineers.

    Progent's Call Center consulting services can guide you in establishing an efficient new Help Desk or improving your current one, evaluating or enhancing Help Desk Call Center software products to meet the particular needs of your corporation, or providing occasional phone support staff to reinforce your in-house Call Center team to deal with high-demand events such as software transitions, mass upgrades, or rolling out brand new business software.

    Progent's Help Desk Call Center team of experienced information technology professionals offers your computer users in Tulsa or anywhere in the state of Oklahoma fast access to a dependable technical support resource with years of background delivering phone consulting and remote diagnostics for networks powered by Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's concentration is to earn the Help Desk Call Center perception as a crucial contributor to company success, and Progent's goal is to resolve instead of just annotate IT problems.

  • Applications Support: Education, Custom Programming, and Problem Solving
    Progent's Applications Consulting Group can supply online and in-depth engineering expertise and training in specific application areas that include Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management. Progent also can provide expertise, custom development, and training for familiar Microsoft applications such as Microsoft CRM, MS Office Project, Microsoft Office 365 Word, and Office 365 Excel. To learn additional information concerning Progent's consulting, custom development, and education offerings, go to Progent's Business Application Experts Group.

  • Unified and Automated Administration of Hybrid Cloud Environments
    System Center 2016 unifies and automates the management of hybrid cloud networks through advanced integration with Windows Server 2016 servers, Windows 10 clients; cohesive management of mixed-OS environments that include Linux, Hyper-V and VMware; and better public and private cloud support such as tighter integration with Intune for Apple iPhone and Android smartphone administration plus built-in integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants offer advanced remote and onsite support for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to plan and configure a new deployment of System Center 2016, extend or tune your current one, upgrade smoothly from a previous version of System Center, or debug your System Center environment.

  • Online IT Infrastructure Monitoring and Reporting Services
    Progent can deliver organizations in Tulsa, or anywhere in the state of Oklahoma, online IT infrastructure monitoring by providing System Center 2016 Operations Manager (SCOM) consulting services and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can configure SCOM to suit your environment so that your network support is proactive rather than reactive. By spotting emerging trouble spots before they result in crashes, proactive monitoring can minimize disruptive and costly network failures. Progent can also deploy network monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or macOS and OS X systems, Microsoft Windows environments, or systems powered by a combination of OS platforms.
How Your Tulsa Company Can Contact Progent's Online Support Experts
To get in touch with Progent about emergency phone-based help with Windows, Apple macOS and OS X, or Linux/UNIX environments, go to Progent's Emergency Online Support, telephone 1-800-993-9400, or see Contact Progent. For organizations and startups in Tulsa or throughout the state of Oklahoma, Progent's online computer support specialists are ready to deliver professional and economical system support whenever your company has to have it. More than a decade of providing remote tech support has led to Microsoft Partner status for Progent's consultants and has allowed Progent to develop high-end troubleshooting skills and to fine tune online access technology to solve IT problems rapidly while avoiding the cost and lost productivity that comes with on-premises service visits.

Even if your Tulsa office deals with a local freelance support technician or employs a full time organization that know how to deal with ordinary network issues, Progentís Microsoft and Cisco certified consultants can provide a convenient and transparent virtual expansion of your on-site resources in cases when your regular IT support personnel either lack the time or the expertise to resolve sudden system emergencies or particularly complicated integration problems.

Advantages of Progent's IT Support for Organizations in Tulsa
Progent's remote IT consulting services allow your Tulsa business to have the benefits of on-call, enterprise-grade IT support without the cost of managing an in-house IT organization. Your network will derive added business value by being increasingly reliable, productive, and protected. Advantages to your business include:

  • Convenient virtual extension of your on-site support resources
    With most businesses in Tulsa or anywhere in Oklahoma, local network support providers, whether consisting of independent consultants or a full-time maintenance staff, can handle the majority of network problems. However, serious problems can occur when your regular support personnel are too busy or absent, and some trouble may involve IT products that is unfamiliar to your usual support technicians. In these instances, Progent's online service professionals provide an easy, fast, and economical way to augment your local resources and to transfer valuable information to increase your capability to deal with future issues in-house.

  • Less Reliance on Freelance Consultants
    For network support, smaller companies commonly rely on individual freelance service providers. Although freelance consultants have less internal costs than big consulting firms and can afford to charge marginally less, they are often overbooked, making it hard to respond rapidly to crisis situations. If an independent consultant is occupied with another customer, sick, on a trip, or in training, the absence of backup personnel may require your company to go without assistance during an IT crisis. As your company grows, network unavailability and trouble with critical software become more expensive. The budget you thought you were saving on an independent can be consumed fast by lost productivity. Progent provides a ready source of backup service expertise to insure your IT system remains up and running.

  • Create a Solid Basis for Seamless Expansion
    Organizations typically begin with an IT architecture implemented on a shoestring budget. Lacking a strong infrastructure, slap-dash repairs often get thrown on top of an unstable foundation. As a company grows, reliability and scalability issues can hinder the productivity of the organization. These poorly designed environments require careful assessment, smart strategic planning, and extensive technical expertise to upgrade to a system architecture able to offer the solid foundation to meet critical business demands and facilitate future growth.

  • Work with Problem Solvers Instead of Technology Sellers
    Smaller offices require guidance and technical training to negotiate an increasingly complicated array of product alternatives available for accelerating business success and improving productivity. These companies hardly need a computer consultant who is attempting to earn a commission on a specific vendor's products. IT consulting and product selling can result in a situation where the proposed solution is designed around a profitable technology rather than the genuine needs of a business. Progent avoids these conflicts by offering only services instead of products. This enables Progent to align technical expertise with the best interests of clients.

How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Partner consulting firm and Progent's staff size, range of technical knowledge, refined remote support software, and familiarity with enterprise networking allow businesses to avoid the pitfalls associated with exclusive dependence on smaller service firms, individual freelance consultants, or limited in-house resources.

Progent stands out by providing:

  • In-depth Expertise in Microsoft's Full Line of Servers
    Progent offers in-depth expertise for Microsoftís leading server products with services such as Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server migration and integration consulting, Windows Server 2008 upgrades, Windows 2003 Server maintenance, MS Exchange 2016 planning and deployment, Exchange 2013 consulting, Microsoft Exchange Server 2010 maintenance, Exchange 2007 Server and Microsoft Exchange 2003 Server moves, plus SQL Server 2016 migration, SQL Server 2014 consulting support, and Microsoft SQL Server 2012 maintenance.

  • Value Pricing
    Progent's pricing model is to bill for online service and in-person visits per minute. Consequently, you are billed just for delivered support. Progent does not impose a higher rate for after-hours or priority support, and within California or in regions where Progent provides on-site service, Progent does not charge for travel except for urgent calls where on-site time is less than four hours. Also, Progent applies no service activation charge and asks no monthly commitment for support services delivered during normal business hours. Many support organizations impose substantial minimum fees or charge for each quarter hour or longer. Progent's fine granularity avoids big invoices for quick repairs so you won't be forced to permit less critical problems to fester.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's consultants to clients. By teaching clients to handle problems that are within their comfort zone, Progent can concentrate on offering high-value services where Progent has few competitors. Businesses who utilize trusted independent consultants or who employ internal IT staffs benefit when Progent passes on knowledge about critical technology and proven methodologies to make their IT environments more robust, secure, and productive.

  • Remote Network Monitoring with Microsoft System Center Operations Manager
    Progent is one of the only support companies to provide 24x7 system monitoring services based on Microsoft Operations Manager. Microsoft Operations Manager causes your computer support to be proactive instead of reactive. By uncovering potential issues before they cause lost productivity, network monitoring can save your IT network from painful and expensive availability disruptions.
How Does Our Company Start Receiving Remote Network Help from Progent?
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT support, go to Immediate Technical Support.















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