Utah Network System Technical Support for Office Computer Networks: Online Phone Support and Repair
For business networks located in the state of Utah, Progent's Microsoft and Cisco certified professionals can provide remote phone assistance and remote troubleshooting to solve your computer network problems quickly and affordably. Progent has developed enterprise-class skills, sophisticated tools and support knowledge bases to troubleshoot and repair network problems absent the high cost and delays associated with on-site service visits.
If your Utah business is located outside of the larger metropolitan areas such as Salt Lake City, West Valley City, Provo, Sandy, or Orem, your local network systems support options may be limited in skills, or unavailable during an emergency. This results in a network that is unstable or causing efficiency loss due to technical problems continuing for too long. Progent’s team of expert network consultants average more than 12 years of real-world computer industry experience, in the trenches of network systems support, performing a wide range of technical projects for a varied range of customers. This means you obtain not only the technical expertise needed for the job, but an expert with proven methods for applying that expertise to provide cost effective network solutions.
National Remote Support for Microsoft and Cisco-based Network Environments
Progent’s Technical Response Center offers remote support for Windows and Cisco-based environments anywhere in America. Progent's certified experts have the expertise to help you troubleshoot and resolve tough network problems quickly and affordably. The breadth of technical expertise represented by Progent's team of engineers makes it possible to escalate even the most difficult problems to appropriate specialists as required.
Sophisticated Remote Access Utilities
Efficient remote access tools and experienced technicians and consultants combine to enable Progent to solve most IT problems quickly and affordably. Progent is a pioneer in remote troubleshooting and system monitoring, and as a Microsoft Gold Certified Partner Progent's technical team members have the advantage of a wide range of Microsoft support utilities, technical personnel, and extensive on-going training.
World-class Cisco Help from Expert CCIE-certified Engineers
Progent’s elite group of Cisco Certified Internetwork Expert (CCIE) consultants have earned a designation reserved for the most proven experts for designing, architecting, configuring, setting up, and troubleshooting a wide range of Cisco networking and interconnectivity solutions. There are only 7000 CCIE’s around the world, and attaining certification involves comprehensive proof through written testing and hands-on lab testing to ensure that CCIE’s can apply knowledge to real world problems. CCIE’s have a strong base knowledge of core networking technologies and protocols that allow for quickly crafting multi-vendor solutions.
Full Array of Security Help
Progent's certified security consultants can help you perform complete security audits, recover quickly from virus attacks, configure safe techniques for remote and mobile access, deploy automated software for protection against viruses, spam, and directory harvest attacks, and craft a security strategy with 24x7 monitoring.
Best Practices by Expert Consultants
Many organizations located far from areas with plentiful expert consultants resort to unqualified or inexperienced local resources for critical IT support services. This can result in a network that is unstable or unable to meet business needs due to lack of proper best practices in setting up system components. Progent’s staff of Microsoft and Cisco certified consultants average more than a decade of real-world industry experience, in the trenches of IT support, performing a broad variety of technical tasks for a diverse range of clients. This means you get not just expert technical skills, but a consultant with proven methods for how to apply those skills to solve real-world business issues successfully and in a consistent fashion.
Simple Engagement and Billing Structure
Progent makes it easy to be a customer. Progent requires no complex contracts, no minimum commitment, no retainers, and no minimum support time. All service time is fully documented and invoiced to the actual minutes used.
Broad and In-depth Experience with Office Networks
Progent’s team of sixty+ network consultants means customers benefit from the leverage of 800 years of cumulative experience and shared information base to fix the most vexing IT issues. Progent has the know-how to come up with solutions fast and implement them cost effectively.
VPN Access Support for Popular Remote Access Gateways
Progent engineers can gain access to client networks using VPN access support for gateways from Microsoft, Cisco, Sonicwall, Watchguard, Netscreen, and Checkpoint. Secure VPN remote access allows the team members at Progent's Technical Response Center to access your computer network remotely without compromising system security.
Comprehensive Network Security Evaluation
Progent’s CISSP certified consultants can quickly perform comprehensive security audits, firewall evaluation and penetration testing on mission-critical business IT networks.
Experience with a Broad Spectrum of Small Business Networks
Progent’s expert certified engineers have provided Information Technology support services to thousands of companies in hundreds of diverse industries, giving Progent a unique real-world experience on what network solutions work and which ones don’t.
Voice over IP Design and Consulting
Progent can provide a Cisco Certified Internetwork Expert (CCIE) or Cisco Certified Network Professional (CCNP) to help you deploy Cisco VoIP-CallManager technology. Progent can evaluate your existing network and Internet access infrastructure to determine whether your network is optimized to support VoIP, help you select and deploy Cisco components appropriate for your current situation and future growth plans, and business goals, and integrate your VoIP solution with solutions from other vendors.
Affordable Network Support Solutions
Many small organizations utilize flawed metrics when shopping for a computer network consultant. Cost per hour is seldom a good measure for value. A consultant with inadequate experience can take many times longer to perform the same job than an experienced Information Technology professional. For example, paying 30% less per hour, but taking three times as long for the same task is hardly a deal. Still worse, a poorly architected or configured IT infrastructure that is unusable can cost a business many times over its’ cost in lost productivity.
Progent's expert consultants can show you how to define and implement a smooth in-place Microsoft Exchange 2007 upgrade plan that avoids network disruption, reduces long-term service requirements, and makes your Exchange Server 2007 easy to administer. For complicated multi-server or multi-location upgrades, Progent has the experience to complete your project rapidly and economically. Progent's Microsoft Exchange Server 2007 help, repair, and design services include expertise with the integration of outside vendor add-ons to Microsoft Exchange 2007 Server and the design of unified messaging solutions based on Exchange Server 2007.
Progent provides Microsoft Windows Cluster Server consulting to help your company deploy non-stop clustered servers that can deliver 24x7 operation. Clustered Windows servers for high-availability systems include Microsoft Windows Cluster Server, SQL Cluster, and Exchange Cluster. By assisting you t plan fault-tolerant server clustering environments powered by Microsoft Windows Clustered Server 2003, Progent’s certified Windows engineers ensure that your high availability server clusters are configured to maximize the strategic value of your computer network.
Progent's pricing policy is to charge for remote support and on-site help per minute. As a result, you owe just for delivered services. Progent does not demand a higher rate for after-hours or priority support, and within California or in areas where Progent provides in-person support, Progent does not charge for travel time except for urgent calls where on-site time is less than four hours. In addition, Progent imposes no minimum fee and requires no monthly commitment. Many service organizations impose substantial minimum payments or charge for each fifteen minutes or longer. Progent's small granularity eliminates big invoices for fast repairs so you won't be forced to allow minor problems to fester.
Progent's service experts can provide Apple Mac users a range of services such desktop help, integration with Windows-powered computers, e-mail and telephony help, specialized application programming, and individualized training. Progent's Apple-certified specialists and Microsoft-certified consultants can help your business build and support a secure, robust IT system and communications infrastructure to support environments in which Apple Mac computers coexist with Microsoft-based and UNIX/Linux-based technology.
MOM is a potent server management tool that helps IT administrators to be more proactive with key IT issues by alerting them when incipient problems require action based on a comprehensive database of known problems. Microsoft Operations Manager saves management time by putting aside inconsequential event data that is unrelated to critical problems. Progent's trained MOM experts can help you to pick relevant Microsoft Operations Manager components, install and configure MOM, and write custom rules, VBasic scripts, reports, and alarms for your company.
Progent's Microsoft and Cisco qualified IT support engineers offer a wide range of expertise covering the fundamental network technologies needed by small company IT systems. Progent's main services include network integration, Microsoft Exchange consulting, network security support, and Help Desk outsourcing. Progent's Application Experts Team offers professional consulting expertise in special application areas including ERP, MRP, accounting system customization, Customer Relationship Management, Microsoft CRM, Microsoft Project, Microsoft Word, and Microsoft Excel. Progent can also provide small businesses with part-time Chief Information Officer services.
Progent’s Cisco Voice Over IP consultants can provide expert evaluation, integration and support help for Cisco VoIP products. Cisco AVVID platform supplies the foundation and tools for creating a single integrated system that can manage voice, video, and data traffic simultaneously. AVVID offers this capability while preserving a high level of system uptime, QoS, and protection. Key advantages of IP communications solutions based on Cisco AVVID VoIP architecture include a flexible, open migration strategy that allows you to select IP Communications products that meet your current requirements, while offering a smooth route for speeding up IP deployment, QoS mechanisms that help deliver high voice quality through tight control of delay, loss and jitter, and system administration tools that provide system administration, operations, repair, configuring, fault tracking, and element management. Progent’s Cisco-qualified technology consultants can show you how to design a robust VoIP solution built around Cisco IP PBX and Cisco IP Telephony technology. Progent’s VoIP consultants can help you select and deploy Cisco software that makes sense for your small or mid-size organization, such as Cisco Unity, Cisco Unity Express, Cisco CallManager, or Cisco CallManager Express.
Progent's consultants can provide Macintosh users a variety of services such as workstation support, Apple OS X expertise, Macintosh co-existence with Windows networks, Entourage and email help, network protection services, and custom training. For computer environments based exclusively on Mac OS X or for systems with a mix of Mac, Linux and Windows based servers and desktops, Progent's Apple, Cisco, and Microsoft certified consultants have the background and depth to deal with the difficulty of planning, configuring and maintaining a network environment that is reliable, safe, efficient and aligned with your organization's business goals.
Operations Manager 2007 Support Outsourcing Consultant
Progent offers a variety of IT service bundles for small companies. These information technology outsourcing and server monitoring solutions are built around the proactive problem handling capabilities of Microsoft's MOM 2005, a state-of-the-art network and system management software platform that monitors the reliability, performance, and safety of your information system and isolates potential problems before they can bring down your network. With Progent's economically priced network support programs, small companies can select a basic MOM-based co-sourcing service program with server monitoring, reporting, Help Desk and online troubleshooting or a comprehensive round-the-clock outsourcing solution.
