For office network systems located within the state of Virginia, Progent's Microsoft and Cisco authorized technicians can deliver phone assistance and remote troubleshooting to repair your network troubles fast and affordably. Progent has developed enterprise-level expertise, sophisticated utilities, and support databases to troubleshoot and repair computer network problems while avoiding the high cost and time delays associated with in-person service calls.

If your Virginia small business is situated outside of the larger urban areas such as Virginia Beach, Norfolk, Chesapeake, Richmond, or Arlington, your local computer network support options may be limited in technical expertise, or not available during an emergency. This can result in a network that is unstable or causing productivity loss due to technical problems going unresolved for too long. Progent’s group of field proven network professionals average more than twelve years of real-world industry experience, in the trenches of computer network support, performing a wide variety of technical tasks for a broad range of clients. This means you obtain not just the technical competency needed for the task, but an expert with proven methods for applying those skills to provide efficient network solutions.

Microsoft Exchange 2016 Upgrade Support Services
Progent's certified MS Exchange 2016 Server consultants can assist you in all phases of your migration to Exchange 2016 such as planning high availability (HA) system topology for an on-premises, cloud-based or hybrid environment; licensing compliance for Exchange Server and Windows Server 2012 R2+; moving mailboxes; Hyper-V virtualization strategy; specifying storage capacity required for your VMs, mailbox databases and logs; configuring hardware load balancing (HLB) for high-availability CAS services; planning, setting up and validating Exchange and Windows Servers and DAG groups; integration with SharePoint; updating the firewall; resolving SSL issues; providing client integration with Office 2010 or greater or Microsoft Office 365; and setting up Outlook on the web (formerly Outlook Web App).

Planning and Migration Support services for SharePoint 2013
Progent has been providing SharePoint consulting services since the first product was released more than a a dozen years, and Progent has the breadth and depth of technical knowledge to help organizations of all sizes to plan and carry out a SharePoint Server 2013 deployment and develop SharePoint Server 2013 apps that add substantial business value to your information network. Progent's Microsoft Gold-certified consultants can help your company to assess the business advantages of migrating to SharePoint 2013 or SharePoint Online from legacy versions of SharePoint or from another collaboration environment; determine if an on-premises, online or hybrid deployment is most sensible for your organization; and select the right edition of SharePoint 2013 for your purposes. Progent offers comprehensive project management outsourcing or can assist in individual jobs related to your SharePoint 2013 deployment.

Progent's Test Lab at the Herakles/QTS Data Center
The Progent Test and Training Lab located at the QTS (formerly Herakles) Colocation Center in Sacramento, California includes a variety of advanced servers and network support infrastructure intended to be utilized remotely or on premises to facilitate system testing, evaluations, performance modeling, troubleshooting, disaster recovery planning, education, and other reasons to help Progent's clients successfully carry out large-scale IT initiatives.

Microsoft Desktop Virtualization Consulting
Microsoft's virtual desktop solutions reduce the effort required for IT administrators to deploy applications so they are consistent across an entire workforce, offer the power to manage rights to business data, and enable fast installation of new or upgraded workstations. With Windows Server 2008 R2, the Terminal Services tool has been enhanced and named Remote Desktop Services. Microsoft's innovative VDI infrastructure behind RDS streamlines desktop access, improves responsiveness, tightens security, unifies administration, and provides an almost transparent user experience. Progent's desktop virtualization consultants can help your company to assess the strategic advantages of Microsoft's virtual desktop solutions, configure pilot and production environments, improve your network architecture to support virtual desktops effectively, evaluate and remediate security issues, and educate your network managers to follow industry best practices to gain maximum payback from desktop virtualization.

Desktop Support Services
Progent's desktop support team can assist you to set up desktop computers, laptops, or wireless communicators as needed or assist you to design and implement a mass move to a new version of an operating system or a new version of a key desktop application. Progent's certified desktop specialists can configure titles from Microsoft's Office line of productivity products or Microsoft Dynamics financial and CRM programs on your client PCs so they interact efficiently with other Microsoft applications, products from third-party vendors, SQL databases, and key services throughout your network. As an example, Progent can configure Outlook email client on a workstation or laptop to align with both the usage profile of the user and the protection requirements of your business. Progent can in addition offer on-line and in-person troubleshooting services for workstations.

Data Backup Consulting Services
Progent's backup and restore experts can provide consulting support for a wide array of utilities and services that provide solutions for backing up Windows, Mac, and Linux/UNIX physical and virtual servers and desktops as well as laptops and handhelds. Progent offers help for leading data protection platforms such as Acronis, Symantec Backup Exec, BackupAssist, HP Data Protector, Double-Take Backup, Mozy, Retrospect for Macintosh, Time Machine, VMware vSphere Data Protection (VDP), and FLARs. Progent's consultants can help you to deploy, upgrade, or maintain backup/restore systems for a range of architectures such as local, edge to datacenter, cloud, or a mix.

Collaborative Approach to Support and Technical Problem Escalation
Computer networks have grown ever more sophisticated. At the same time, typical small business computer networks integrate solution from many different manufactures. This makes network integration and support increasingly difficult. It is impossible for even the most talented individual to have deep knowledge in all facets of information technology, or broad hands-on experience in the enormous range of products, versions, and updates that small companies incorporate in their information systems. Progent follows a collaborative approach to computer support and relies on subject matter experts to bring in-depth skills when needed to solve the most intractable technical issues effectively, at the least expense to your company.

Planning and Deployment Support for Skype for Business
Progent's Skype for Business experts can provide online and on-premises expertise for companies of any size to evaluate the benefits of migrating to Microsoft Skype for Business or Skype for Business Online from any release of Microsoft Lync Server or Office Communications Server. Progent can help your business to design a local, cloud or mixed topology; interface Skype for Business with Microsoft SQL Server,Exchange Server, SharePoint Server and Office or Office 365; set up high-availability mechanisms; interface Skype for Business with your PBX system and PSTN gateway; and interface with third-party collaboration platforms such as Cisco UC. Progent's certified network security experts can assist you design and validate a security strategy for your Skype for Business solution that meets regulatory requirements.

Cisco Unified Messaging and Collaboration Consulting Services
Progent can provide remote or onsite help from a Cisco Certified Internetwork Expert (CCIE) engineer to assist your business to design, install, administer and repair converged communications environments built on Cisco Unified Communication products in an in-house, cloud-centric, or hybrid cloud environment. Progent's Cisco Unified Communications consultants have in-depth backgrounds helping companies of all sizes to build collaboration solutions by providing expert services that include Unified Communications Manager (CUCM or Unified CM) and CallManager planning and deployment, Voice over IP and video phones and soft phones setup, and Cisco wireless IP phone deployment. Progent's consultants can help you with Cisco's extensive portfolio of UC applications such as Cisco Jabber, WebEx, Unity Express, Unified Contact Center Express, and Unified Attendant Console.

Contact a Progent Computer Consultant
To see how to access a Progent network support expert for online or on-premises help in , call 1-800-993-9400 or go to Remote Computer Help.

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