For business networks located within the state of Virginia, Progent's Microsoft and Cisco authorized technicians can provide remote phone assistance and remote troubleshooting to fix your network troubles quickly and cost effectively. Progent has developed enterprise-level skills, software tools, and support knowledge bases to troubleshoot and repair computer network problems while avoiding the high cost and delays normally associated with onsite technical service visits.

If your Virginia small business is located outside of the larger metropolitan areas such as Virginia Beach, Norfolk, Chesapeake, Richmond, or Arlington, your local network support options may be limited in technical expertise, or not available during urgent situations. This results in a computer network that is unstable or causing wasted time due to technical problems continuing for too long. Progentís team of field proven network engineers average more than ten years of real-world computer industry experience, in the trenches of IT support, performing a large range of technical projects for a broad range of clients. This means you obtain not only the technical skills needed for the job, but a professional with demonstrated methods for applying that expertise to provide excellent network solutions.

Cisco Voice over IP Phone and IP Video Phone Configuration and Support
Progent's Cisco IP phone and video IP phone consultants can assist your business to configure, manage, and debug Cisco VoIP phones, desktop video IP phones and wireless IP phones. Progent can provide expertise for all models of Cisco's IP phones from discontinued VoIP devices to the latest media phones. Progent's IP telephony experts can also help you to integrate your IP phones with Cisco Unified CM, formerly named CallManager, or with Unified Communications Manager Express (CME) to build a an advanced IP-PBX ecosystem for unified messaging and collaboration. Progent can also assist you to configure Unified CM applications like Unified Communications Manager IM and Presence Jabber, Unity Connection for voicemail management, Mobile Connect for Single Number Reach (SNR, and Cisco Unified Contact Center Enterprise for building an advanced customer contact solution. Progent can provide expertise with all aspects of Cisco IP Phone integration including reviewing dial plans, solving IP phone registration issues, integrating SIP trunks and CUBE session border controllers, deploying ISR G2 routers with CUBE internetworking capability, and designing UCS server clustering and Cisco Survivable Remote Site Telephony systems for high availability.

Juniper Networks Consulting
Progent's Juniper Networks-authorized network engineers can assist you to design and deploy Juniper Firewall/VPN platforms, optimize and troubleshoot your network infrastructure, and upgrade efficiently from outdated products to the latest releases. Progent's Junos OS consultants can provide support for Juniper's premiere network control software to help your business to streamline the management and improve the protection of your Juniper VPN devices firewalls, and routers. Progent also has broad background maintaining Juniper's NetScreen OS and ScreenOS operating system platformS and can help you manage environments that include a combination of Juniper's software platforms.

Immediate Support for Urgent Problems
With Progentís urgent remote computer support services, your company can get immediate assistance for problems that are causing lost productivity. Remote help eliminates the long wait and higher expense required for in-person technical service. For ordinary administration tasks, Progentís off-site support engineers can complete the majority of jobs within a few minutes of receiving a request, instead of forcing you to live with a problem for up to a day for on-site support to arrive.

MySQL Database Application Development and DBA Services
Progent's MySQL application developers, database architects, and DBAs offer cost-effective remote database administration or software development support and can help businesses of any size to configure and maintain MySQL in a dependable network infrastructure that provides advanced performance, scalability, and protection. Progent also has experience helping businesses port databases from an Oracle environment to MySQL.

Online Support for Windows and Cisco-based Network Environments
Progentís Technical Response Center offers expert remote technical support for Microsoft Windows and Cisco-based networks Nationwide. Progent's certified engineers have the knowledge and experience to help you to analyze and resolve difficult network problems quickly and cost effectively. The breadth of information technology expertise represented by Progent's team of consultants allows them to escalate even the toughest issues to appropriate subject matter experts as necessary. Whether you require one-time phone support and online troubleshooting or ongoing availability of a Help Desk Call Center, Progent's experts can provide your company with enterprise-level support without the high cost and management overhead of maintaining a large in-house support organization.

System Center Data Protection Manager Consulting Services
System Center 2016 Data Protection Manager provides small and medium-size organizations near-continuous backup and simplified restore capabilities for Microsoft-based networks. SCDPM 2016 offers application-aware backup for key platforms like Microsoft SQL Server, Exchange Server and SharePoint, backs up Windows and Linux virtual machines, works with VMs running on Hyper-V and VMware, and can use Azure for convenient cloud-based backup and recovery. Progent's Microsoft-certified DPM 2016 consultants can assist you to plan, deploy, manage, and troubleshoot a multi-site backup/restore solution powered by SCDPM 2016. Progent can assist you to migrate from a previous version of Data Protection Manager or from an outdated system, and Progent can optimize your DPM 2016 environment for on premises, hosted, cloud-based or hybrid deployments. Progent offers online or onsite support and can provide as-needed expertise to help you through challenging issues or deliver comprehensive project management or co-management support to help you finish your Data Protection Manager 2016 initiative on time and on budget.

Office 365 Exchange Online Integration with On-premises Exchange
Microsoft supports transparent hybrid networks that integrate Office 365 and on-premises Exchange deployments. This permits you to have certain mailboxes hosted at your corporate datacenter and other mailboxes resident on Office 365. Progent's Microsoft-certified consulting team can help you with any facet of designing, integrating and troubleshooting your hybrid Office 365/Exchange solution. Progent's Exchange specialists can deliver as-needed support to help you resolve challenging technical problems and also can provide comprehensive project management outsourcing or co-sourcing to ensure your hybrid Office 365 initiative is carried out on time and on budget. For details about Progent's online consulting services for hybrid Office 365 and on-premises Exchange environments, refer to Office 365 integration with on-premises Exchange.

Office Access Database Application Programming
Progent's Microsoft Office Access developers and consultants offer economical remote support for all releases of Microsoft Access including desktop and browser-based versions and can provide advanced assistance for application programming, database migration, performance tuning, report design, and maintenance. Progent also offers custom online classes for Access development and database administration.

Expert IT Support for Systems at Colocation Data Centers
There are hundreds of enterprise-level colocation centers in Northern California and larger cities throughout the U.S., and Progent's colocation center support team can enhance your network's redundancy and performance by helping you select a colocation site that meets the individual requirements of your company including geographic location, space, communications, budget, and value-added features and services. Progentís data center IT services are designed for businesses with hardware located at co-location hosting facilities and requiring timely on-premises assistance at the co-location facility plus remote help from Microsoft and Cisco certified professionals. Progent offers a selection of co-location center support services including network topology evaluation, Windows and Linux server installation and maintenance, troubleshooting for server and telecommunications networking, development and installation of non-stop systems, defining and implementing layered security defenses, firewall configuration and support, configuring load balancing environments, and creating high-availability server and storage cluster configurations.

Data Backup Expertise
Progent's backup and restore experts can provide help for a wide array of utilities and technologies that provide solutions for backing up Microsoft Windows, Mac, and Linux/UNIX servers and desktops as well as laptops and smartphones. Progent supports leading backup products by delivering services such as Altaro VM Backup consulting, Barracuda Backup and disaster recovery preparedness expertise, and DoubleTake/Carbonite solutions. Progent can also provide help with Acronis, MozyPro, Retrospect, Time Machine, Symantec Backup Exec, BackupAssist Software, CrashPlan, and Oracle Solaris FLARs. For large organizations, Progent can provide VMware Site Recovery Manager and NSX expertise. In addition, Progent's ProSight Data Protection Services are offered to small and mid-sized businesses as a low cost outsourced solution for secure backup and disaster recovery.

Cisco Unified Messaging and Collaboration Consulting
Progent can provide remote or onsite access to a certified CCIE consultant to help your business to plan, implement, manage and repair unified communications networks built on Cisco Unified Communication technology in a local, cloud-based, or hybrid cloud deployment. Progent's Cisco Unified Communications engineers have in-depth experience helping organizations of any size to create advanced collaboration solutions by providing expert services such as Unified Communications Manager (CUCM) and Cisco CallManager system design and deployment, IP voice and video phones and soft phones setup, and Cisco wireless VoIP phone solutions. Progent's consultants can help you with Cisco's extensive library of UC applications like Jabber, WebEx, Unity Express, Cisco Unified Contact Center Express, and Unified Attendant Console.

Contact a Progent Computer Consultant
To learn how to get in touch with a Progent network support expert for online or on-premises help in , phone 1-800-993-9400 or go to Online Computer Help.














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