Virginia Network Consultants for Small Business Computer Network Systems: Online Phone Consultation and Repair
For small office network systems located within the state of Virginia, Progent's Microsoft and Cisco certified technicians can provide phone support and remote troubleshooting to fix your computer system troubles quickly and affordably. Progent has developed world-class expertise, sophisticated tools and support databases to troubleshoot and resolve computer network problems absent the expense and delays associated with on-site service visits.
If your Virginia company is located beyond the larger urban areas such as Virginia Beach, Norfolk, Chesapeake, Richmond, or Arlington, your local network support options may be limited in technical expertise, or not available during a crisis. This results in a computer network that is unusable or causing efficiency loss due to technical issues persisting for too long. Progent’s group of network engineers average more than 10 years of real-world computer industry experience, in the trenches of network support, performing a extensive range of technical tasks for a varied range of customers. This means you get not only the technical know how needed for the task, but a consultant with proven methods for applying those skills to deliver affordable network solutions.
Eliminate Reliance on an Individual Freelance Consultant
By developing a relationship with a full-service support company such as Progent rather than with a freelance consultant, you are assured timely access to knowledgeable experts when you need them. You do not have to worry that sickness, training, vacations, or priority conflicts with other clients will leave you without support during a crisis.
VPN Access for Leading Gateways
Progent engineers can gain access to client networks using VPN access support for gateways from Microsoft, Cisco, Sonicwall, Watchguard, Netscreen, and Checkpoint. Secure VPN remote access allows the engineers at Progent's Technical Response Center to access your network remotely without compromising system security.
Phone Support and Remote Network Management
Progent's phone support and remote troubleshooting services give your organization the greatest leverage for your Information Technology budget. Whether you need occasional phone support and remote troubleshooting or ongoing access to a Help Desk Call Center, Progent's consultants can provide your company with enterprise-level expertise without the high cost and management overhead of maintaining a large in-house IT organization.
Simple Engagement and Billing Structure
Progent makes it easy to be a client. Progent requires no complex contracts, no minimum commitment, no retainer fees, and no minimum support time. All support time is fully documented and billed to the actual minutes used.
Advanced Remote Access Tools
Advanced remote access tools and experienced technicians and engineers combine to enable Progent to solve most IT problems quickly and cost effectively. Progent is a pioneer in remote troubleshooting and system monitoring, and as a Microsoft Gold Certified Partner Progent's engineers have the advantage of a wide range of Microsoft support tools, technical databases, and extensive on-going education.
Apple Macintosh Consulting
Progent's consultants can provide Apple Mac users a variety of services including desktop support, help with Mac applications, security and connectivity consulting, integration with Windows-based networks, and one-on-one training. For small business networks based exclusively on Macintosh OS X or for environments incorporating a mix of Macintosh, Linux and Windows powered servers and workstations, Progent has the experience and depth to deal with the complexity of architecting, setting up and maintaining a network system that is reliable, secure, fast and aligned with your business objectives.
Detailed Documentation
Progent provides complete and detailed documentation of all service work to ensure customers don’t ever feel “captive” to their support organization. Progent sends email documentation of services performed shortly after completion of each support interaction, and also encloses a printed copy along with monthly billings for accounting purposes.
Voice over IP Design and Consulting
Progent can provide a Cisco Certified Internetwork Expert (CCIE) or Cisco Certified Network Professional (CCNP) to help you successfully deploy Cisco VoIP technology. Progent can evaluate your existing network and Internet access infrastructure to asses whether your environment is optimized to support VoIP, help you choose and deploy Cisco components appropriate for your current situation and future growth plans, and business goals, and integrate your VoIP solution with solutions from other vendors.
One-stop Shopping for Comprehensive Computer Network Support Services
Progent can be a single source for most network support needs for businesses. While focused on supporting environments from Microsoft and Cisco, Progent staff regularly work with installing, supporting, integrating and troubleshooting technologies from leading hardware and software companies including Check Point Software, WatchGuard, Juniper Networks, SonicWALL, and Symantec.
Expert Support Services for Data Centers
Progent provides remote support for many customers whose network environments are hosted in Secure Data Centers, and can easily do so for any data center in America. Progent’s long experience in working remotely with collocation data center environments allows us to assist clients architect and implement flexible and reliable remote support solutions that simplify the job for both Progent and client support staff. Progent’s own IT infrastructure of 50+ servers is implemented in three separate data centers in San Jose and Sacramento, and is fully supported remotely.
Sun Solaris Consulting
Progent offers your organization access to expert certified Sun Solaris engineers, support professionals certified by Microsoft and Cisco, and security specialists with CISSP and CISA certification. Progent’s can provide consultants to support Sun Solaris co-existence with Microsoft and Linux-based networks and can also help you plan migrations between Windows and UNIX-based environments.
Progent is among the most qualified information technology support firms in the San Francisco Bay Area for creating email and messaging solutions based on Exchange 2000. Progent specializes in helping small and mid-size companies derive the full advantages of Microsoft Exchange Server 2000 under typical situations such as upgrading from Microsoft Exchange 5.5 Server, moving from an ISP-based or POP3 e-mail system, and jobbing out your Microsoft Exchange 2000 Server administration.
Progent's service experts offer Apple Mac clients a variety of services including workstation support, integration with Windows-powered computers, email configuration, custom software development, and one-on-one training. Progent's Apple-certified experts and Microsoft-certified engineers can show you how to design and support a safe, highly available network and communications infrastructure to support environments in which Apple Macintosh computers coexist with Windows-powered and UNIX/Linux-based systems.
In conducting consulting tasks for enterprise clients, Progent follows a structured methodology driven by specified milestones in order to achieve budgetary, scheduling and technical goals while minimizing productivity disruption. Progent's Enterprise Services Methodology utilizes industry project management standards derived from the best practices defined by the Microsoft Solutions Framework Project methodology which specifies requirements definition, architecture proposals, test models, design adjustments, and expert implementation. All phases are documented to make available a detailed description of IT services performed and to assist in downstream network support.
With virtual servers, businesses are able to operate many virtual servers on one physical server. Virtual server technology enables companies to enjoy all the benefits of server segmentation, while avoiding the expense that goes with purchasing additional server hardware. Other useful server management options are network monitoring software, Windows Server Update Services, and remote server management hardware. Progent's certified server management consultants can assist you with all areas of server virtualization and management to allow your business to contain expenses and conserve time.
NextWeb provides business class fixed wireless data services that can be set up in days rather than a month. NextWeb offers a range of wireless data transports such as NextWeb wireless Super-T, wireless DS3, and special occasion wireless broadband access. Progent has an agency relationship with NextWeb and is a Microsoft Gold Certified Partner and a Cisco Systems Partner with the expertise to show you how to incorporate NextWeb wireless broadband services to create a world-class, integrated communications network on a down-to-earth budget.
Progent's Microsoft-certified support team can provide computer troubleshooting and information technology expertise for Microsoft Operations Manager and for the growing line of Application Management Packs that bring the power of MOM to a wide range of vital applications. Progent offers consulting for MOM 2005 and MOM 2000 to bring small to mid-size business systems maximum availability, security and performance. Progent can help you take full advantage of MOM by performing requirements assessment, deployment, setup, special programming, technical support, Help Desk services, security planning, and management. With more than five years of experience with the NetIQ technology upon which MOM is based, Progent's network consulting experts can provide small companies enterprise-class expertise with MOM.
Microsoft WSUS enables IT administrators to install and monitor the most recent Microsoft patches and security releases to Microsoft Windows Server 2000, Windows Server 2003, and Microsoft Windows XP operating systems. By using Microsoft Windows Server Update Services, network support personnel can completely and easily manage the distribution of updates that are released through Microsoft Update to servers and desktops in a company. Progent can assist you with complex details of the initial setup of Microsoft SUS such as designing the Microsoft SUS deployment, configuring client's workstations, defining the Group Policy settings, and making sure your Microsoft Windows Server Update Services GPO is linked to an Active Directory container appropriate for your network environment.
Microsoft Operations Manager is a potent server management solution that helps IT managers to be more proactive with critical IT issues by alerting them when incipient problems require action based on an extensive database of known problems. Microsoft Operations Manager saves management time by filtering out spurious event information that is not indicative of critical issues. Progent's trained Microsoft Operations Manager experts can help you to pick relevant Microsoft Operations Manager components, deploy and configure Microsoft Operations Manager, and write custom rules, VBasic scripts, reports, and alarms for your company.
Even if your business has a small network support group and a modest technology budget, your information network can still feature the same high reliability and responsiveness that once needed a substantial internal support organization. Progent's 24x7 Network Support Services for small businesses combine the experience of skilled Microsoft-qualified and Cisco-certified network professionals, the most recent system management products for proactive monitoring and threshold alarms, and cost-effective service packages such as a help desk service to keep your vital network applications and servers up and running. Progent's 24x7 Network Management Services include remote system monitoring, server monitoring, and application monitoring to reduce support expenses, fix trouble spots quickly, and anticipate problems before they impact system productivity. Progent is experienced at deploying System Center 2005, part of Microsoft’s Dynamic Systems Initiative powered by Microsoft Operations Manager (Microsoft MOM) to perform complete event management. Progent can help with Microsoft Operations Manager 2000 and MOM 2005 to offer small business systems enterprise-class availability, security and capacity.
Progent's Mac and Microsoft Windows service experts can show you how to integrate Apple Macintosh and Windows systems into seamless environments with resource sharing and workgroup functionality. Enabling productive co-existence among a variety of servers and workstations powered by Mac OS X and Microsoft Windows calls for extensive knowledge of and experience with Apple Macintosh and Windows technology. Progent's qualifications in Windows and Apple service makes it possible to provide expert assistance to companies that rely on these platforms to maintain their competitive advantage.
The experience of Progent's certified Microsoft Windows Server 2003 consulting team, with an average of over 11 years of support in Microsoft technology, ensures you success in identifying the edition and set up of Windows 2003 Server that matches most closely with your business strategy. Progent can also help you with designing, deploying, managing and supporting powerful information technology applications based on Microsoft Windows Server 2003, and can assist your upgrade from Windows 2000 Server or Microsoft Windows NT.
For organizations with a combination of Mac and Windows-powered desktops, Microsoft offers two solutions for using Windows-compatible programs on Apple systems: VirtualPC for Mac and Remote Desktop Connection Client. Progent's Apple-certified Macintosh consultants can help you configure Virtual PC or Remote Desktop Connection Client so you can run Windows applications on Macintosh workstations.
Network monitoring commonly entails tracking a network’s resource usage in order to identify throughput bottlenecks or fix hardware or program issues. Nagios and Multi Router Traffic Grapher (MRTG) are powerful, free monitoring tools that work under Linux or UNIX and can be deployed to monitor mixed-platform environments where Linux and Windows operate together. Progent's system integration consultants can show you how to use both these programs to optimize and troubleshoot your network. Progent's UNIX support professionals provide small businesses and developers assistance with managing and supporting UNIX/Linux and Solaris systems that work with Microsoft-based products.
