For small company network systems located throughout the state of Vermont, Progent's Microsoft certified technical experts can provide phone support and remote troubleshooting to solve your computer network problems fast and cost effectively. Progent has developed enterprise-level expertise, advanced software utilities, and support knowledge bases to identify and fix network problems while avoiding the high cost and time delays associated with in-person technical service calls.

If your Vermont company is located beyond the larger metropolitan areas such as Burlington, Rutland, or Montpelier, your local network systems support options may be limited in technical capability, or not available during urgent situations. This can result in a computer network that is unpredictable or causing wasted time due to technical problems continuing for too long. Progentís group of network consultants average more than twelve years of real-world IT industry experience, in the trenches of computer network support, performing a broad variety of technical tasks for a varied range of customers. This means you get not just the technical expertise needed for the job, but a professional with demonstrated methods for applying that expertise to provide excellent network solutions.

ProSight LAN Watch Server and Desktop Monitoring Managed Service
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to keep your IT system operating at peak levels by tracking the state of vital assets that drive your business network. When ProSight LAN Watch uncovers an issue, an alert is sent automatically to your designated IT staff and your Progent consultant so any looming problems can be resolved before they can disrupt your network. Learn about Progent's entire ProSight portfolio of affordable outsourced network management services for small organizations.

Disaster Recovery/Business Continuity Planning Help
Progent offers high-level online expertise for business continuity planning, validation, and training to help your company to prepare for possible catastrophes, reduce service disruption for your essential network functions, avoid lost information, and comply with examiners' letters and business requirements. Progent's business continuity experts can team with your executive and network support staff to provide risk evaluation, define interdependencies, specify the assets needed to operate your organization, prioritize crucial network services and specify acceptable restoration times, select colocation sites, configure secure remote access capability for crucial workers, plan notification mechanisms and assign duties for personnel, document a complete recovery and test plan, and provide training for management and technical staff to carry the agreed upon plan. Progent's Windows Server 2016 disaster recovery/business continuity experts can help you to plan and deploy a cost-effective disaster recovery solution for hybrid cloud environments utilizing failover cluster technology proven in Microsoft's massive Azure cloud.

Full Array of Security Consulting Services
Progent's CISA, GIAC, and CISSP certified security experts can assist your company to perform complete security assessments, recover quickly from virus and worm attacks, configure firewalls, set up secure techniques for off-site and mobile connectivity, install spam protection and email encryption, and develop a company-wide security plan built around round-the-clock automated network monitoring. Progent's ProSight family of managed security monitoring services includes ProSight Active Security Monitoring for behavior-based threat detection and ProSight Enhanced Security Protection for centralized endpoint security.

Remote Technical Support for Microsoft and Cisco-based Network Environments
Progentís Technical Response Center offers expert online support for Windows and Cisco-based networks Nationwide. Progent's certified professionals have the experience to assist you to analyze and solve tough network problems quickly and affordably. The breadth of information technology expertise represented by Progent's staff of consultants allows them to escalate even the most difficult issues to appropriate subject matter experts as required. Whether you need one-time phone support and online troubleshooting or continuing access to a Help Desk Technical Response Center, Progent's engineers can provide your company with enterprise-level support without the cost and administrative hassle of running a large internal IT organization.

BI Reporting Consulting
Progentís business information reporting consultants can provide remote and on premises expertise to help your organization with any phase of business intelligence reporting ranging from debugging or enhancing applications to designing and deploying an advanced business intelligence environment. Progent's management reporting consultants can assist you to support your existing BI system, help you to upgrade databases and applications from a legacy reporting platform to a current one, and provide as-needed online mentoring to meet your specific requirements. Progentís business reporting and analytics consultants can provide expertise in all popular business analytics reporting and visualization tools including Microsoft's SQL Server business intelligence suite (Integration Services, Analysis Services, and Reporting Services), Microsoft Management Reporter/FRx, Microsoft Access, Crystal Reports, Power BI, Excel business analytics tools including Power Pivot and Power View, Report Designer and Report Builder.

Email Content Filtering and Data Leakage Protection
Progent's data loss prevention consultants and data leakage protection specialists can help organizations to configure Progent's ProSight Email Guard Security Gateway to enforce specified content security policies for monitoring the content of email messages and attachments and blocking the transmission of confidential or unauthorized data or spam. ProSight Email Guard's outbound email content filtering technology can also help organizations avoid reputation loss and keep in compliance with industry security standards and government requirements such as HIPAA and Sarbanes-Oxley. Find out about Progent's complete ProSight family of low-cost network management outsourcing services for small and medium-size businesses.

Cisco UC500 VoIP Systems Support and Migration Consultants
Progent's Cisco-certified VoIP experts offer Cisco UC560 consulting support to assist you to maintain your legacy UC500 VoIP gateway or design and implement a smooth migration to a modern IP telephony and voicemail system.

Common Examples of Online Support Services Available from Progent for Cisco Routers
Some of the typical online Cisco router support services available from Progent include configuring hostname, DHCP, routing maps, clock, security logon banner and user accounts; configuring HSRP, aggregate routing, BGP to EIGRP redistribution, and ECN gateways; troubleshooting policy based routing to MPLS, routing tables, and line settings; updating router's IOS image; setting up and confirming router failover; fixing VPN tunnel problems; making a network diagram and documenting router setup; plus security and fault tolerance planning.

Oracle Database Administration Support and Software Development
Progent offers affordable access to an Oracle expert for Oracle database administration support or an Oracle software developer. Progent can help your business to create effective solutions for critical Oracle database administration activities including database tuning, backup/recovery processes, and database security, or train your IT staff how to follow industry best practices for streamlining various administration tasks. Progent can in addition offer the support of a PL/SQL developer to help you to design, tune, troubleshoot, or migrate Oracle-based programs that can range from business reports to data-driven web sites. Progent has experience using SQL Developer, SQL *Plus, and JDeveloper tools and can also help you to optimize current SQL programs by utilizing Oracle's SQL Access Advisor.

ProSight WAN Watch Infrastructure Monitoring and Management
ProSight WAN Watch infrastructure management service makes it simple and inexpensive for smaller businesses to map, track, optimize and troubleshoot their networking hardware such as routers, firewalls, and access points as well as servers, endpoints and other devices. Using cutting-edge RMM technology, WAN Watch ensures that infrastructure topology diagrams are always updated, copies and displays the configuration of almost all devices on your network, monitors performance, and generates alerts when problems are detected. By automating tedious management and troubleshooting activities, WAN Watch can cut hours off ordinary chores such as making network diagrams, expanding your network, finding devices that need critical software patches, or identifying the cause of performance problems. Read about Progent's complete ProSight suite of affordable managed services for small organizations.

Planning Help for Microsoft Windows 10
Progent's Microsoft-certified Windows 10 planning and migration experts can assist organizations of any size to assess Windows 10 or to upgrade to Windows 10 from any older version of Windows. Remote and onsite assessment and upgrade services for Windows 10 provided by Progent include ROI estimates, project supervision, application compatibility testing, test lab systems, virtualization architecture, Cloud and hybrid integration, mobile management and synchronization, telecommuter connectivity, data and identity security, streamlined deployment and management, infrastructure optimization, Wi-Fi support, business continuity planning, webinar training for IT support staff and users, and post-migration technical help.

Expert Consulting and Support Services for Systems at Colocation Data Centers
There are several hundred enterprise-class colocation centers in Northern California and larger metropolitan areas throughout the U.S., and Progent's colocation center consulting professionals can improve your network's redundancy and performance by helping you choose a colo site that meets the individual needs of your organization including geographic location, size, communications, budget, and value-added features and services. Progentís data center support services are designed for businesses with hardware housed at co-location hosting sites and requiring on-demand on-premises help at the colo site as well as online help from Microsoft and Cisco certified experts. Progent provides a selection of collocation center support services such as network topology evaluation, Windows and Linux server integration and maintenance, troubleshooting for server and telecommunications infrastructure, development and deployment of high availability systems, architecting and deploying layered security structures, firewall configuration and troubleshooting, configuring load balancing solutions, and planning fault tolerant server and storage cluster configurations.

Planning Deployments of Cisco's Managed Switches
Progent's Cisco CCIE-certified network consultants offer advanced remote and onsite consulting for Cisco's Catalyst, Nexus and Meraki series of managed switches for applications that run the gamut from small or midsize businesses and campus LANs to giant data centers and public clouds. Progent can help you to deploy Cisco's quickly evolving switching solutions to realize the throughput, scale, availability, virtualization, data protection and manageability demanded by your organization. For information about Progent's consulting and support services for Cisco's extensive portfolio of Catalyst switches, see Catalyst switch consulting and support. To find out about Progent's consulting and support services for Cisco's Nexus Series of data center switches, refer to Cisco Nexus switch support. For information about Progent's support for Meraki switches, visit Meraki switches configuration and management.

Get in Touch with a Progent Computer Support Expert
To find out how you can contact a Progent network consultant for remote or on-premises assistance in , call 1-800-993-9400 or go to Remote Network Help.

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