For small business networks located within the state of Vermont, Progent's Microsoft and Cisco authorized consultants can deliver online assistance and troubleshooting to solve your network troubles fast and cost effectively. Progent has developed enterprise-class skills, advanced software tools, and support databases to troubleshoot and fix IT problems without the high cost and delays associated with in-person technical service dispatches.

If your Vermont organization is situated outside of the larger metro areas such as Burlington, Rutland, or Montpelier, your nearby network systems support choices may be limited in technical expertise, or unavailable during an emergency. This can result in a network environment that is unpredictable or causing efficiency loss due to technical problems going unresolved for too long. Progent’s group of expert network consultants average more than ten years of real-world industry experience, in the trenches of network support, performing a broad range of technical tasks for a extensive range of clients. This means you get not just the technical know how needed for the job, but a professional with demonstrated methods for applying those skills to assist with efficient network solutions.

ProSight Network Audits for Assessing Network Infrastructure Health
Prosight Network Audits are a quick and affordable alternative for small and medium-size businesses to get an unbiased assessment of the overall health of their information system. Based on some of the leading remote monitoring and management (RMM) platforms available, and overseen by Progent's world-class team of IT professionals, ProSight Network Audits show you how well the configuration of your core network assets adhere to best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant benefits such as a cleaner and more secure AD implementation. Both versions also provide the ongoing advantages of state-of-the-art remote network monitoring and management technology. These advantages can include simpler management, better compliance with information security requirements, higher utilization of network assets, quicker troubleshooting, more reliable backup and recovery, and increased uptime. To learn more about ProSight Network Health Checks and to see sample reports, go to ProSight Network Audits.

Microsoft Exchange Server 2016 Migration Services
Progent's Microsoft Exchange 2016 Server migration consultants can help your business in any and all facets of your upgrade to Microsoft Exchange Server 2016 including designing high availability (HA) architecture for an on-premises, Microsoft cloud connected or hybrid environment; licensing compliance for Exchange 2016 Server and Windows Server 2012 R2+; moving mailboxes; Hyper-V virtualization strategy; determining mass storage capacity required for your virtual machines (VMs), databases and log files; setting up HLB for high-availability CAS services; planning, setting up and validating Exchange and Windows Servers and DAG groups; integration with SharePoint Server or SharePoint Online; preparing your firewall; resolving SSL issues; performing client remediation with Office 2010 or greater or Microsoft Office 365; and configuring Outlook on the web.

ProSight IT Asset Management for Network Documentation
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, find and safeguard data about your IT infrastructure, processes, applications, and services. You can quickly find passwords or serial numbers and be alerted automatically about upcoming expirations of SSL certificates ,domains or warranties. By cleaning up and managing your IT documentation, you can eliminate as much as 50% of time spent searching for critical information about your IT network. ProSight IT Asset Management includes a centralized repository for storing and collaborating on all documents required for managing your business network such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT data. Whether you’re planning improvements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the knowledge you need the instant you need it. Find out more about Progent's ProSight suite of managed services for small and mid-size organizations.

Network Consulting for Local Governments
Progent has a long background delivering a broad range of online network consulting and emergency repair services to local governments and school districts throughout the United States. Progent is one of the industry’s pioneers in providing advanced online network consulting and has delivered network support to clients in every state. Progent's online IT consulting for local governments saves travel expenses and resolves issues more quickly than on-premises service calls.

Online Consulting for Microsoft Windows Server 2008 R2
Windows Server 2008 R2 is an important step forward in making IT systems more protected and available, easier to virtualize and manage, more expandable, and able to provide a better environment for web publishing. Progent's Microsoft Gold-certified Windows Server 2008 professionals can deliver expert, cost-effective online support to help your business get the most from the enhancements incorporated into Microsoft Windows Server 2008 R2 by providing consulting, support, education, administration, monitoring, and security engineering expertise.

Microsoft Desktop Virtualization Consulting
Microsoft's virtual desktop solutions lower the effort required for IT managers to deploy software programs so that they are standardized throughout an entire user base, provide the power to control rights to business data, and enable fast installation of additional or updated workstations. In Windows Server 2008 R2, the Terminal Services tool has been revamped and renamed Remote Desktop Services or RDS. Microsoft's innovative Virtual Desktop Infrastructure that powers RDS streamlines client access, improves responsiveness, tightens data security, unifies administration, and provides a nearly transparent client experience. Progent's desktop virtualization engineers can assist your company to evaluate the strategic benefits of Microsoft's virtual desktop technologies, set up test and production environments, improve your system architecture to support virtualized desktops efficiently, assess and remediate security problems, and educate your IT managers to follow industry best practices to gain maximum payback from desktop virtualization.

ProSight DPS Managed Cloud Backup and Recovery
Progent's ProSight Data Protection Services cloud backup offers small and medium-sized businesses a low cost and fully managed solution for reliable backup/disaster recovery (BDR). Available at a low monthly cost, ProSight Data Protection Services automates and monitors your backup processes and allows rapid recovery of vital data, applications and virtual machines that have become lost or damaged as a result of hardware breakdowns, software glitches, natural disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware images. Important data can be backed up on the cloud, to a local device, or to both. Progent's cloud backup consultants can provide world-class support to configure ProSight Data Protection Services to to comply with regulatory standards like HIPPA, FINRA, PCI and Safe Harbor and, when needed, can assist you to recover your critical information. Read about Progent's entire ProSight series of low-cost managed services for small and mid-size organizations.

Exchange Server 2013 Upgrade Services
Progent offers comprehensive Microsoft Exchange Server 2013 migration support including ROI analysis, end-to-end project management services, site readiness preparation, cost estimates of new software licenses and equipment needed, setting up your Active Directory (AD) forest and domains for optimal operation with your Exchange Server 2013 environment, configuring DAGS that provide HA and resilience to your mailbox servers, system testing at a customer's site or at Progent's testing facility, setting up transitional coexistence between Microsoft Exchange Server 2013 and previous versions of Exchange, deployment of the new Exchange environment, deactivating the old system, and webinar training for client's support staff and users.

Progent's Consulting and Training Services for Microsoft Office and Office 365
Progent's certified Microsoft Office and Office 365 consultants can help companies to incorporate Microsoft Office desktop and Office 365 apps such as Excel, Word, PowerPoint, Microsoft Outlook, Access, Project and OneNote into a cohesive solution that provides quick ROI and promotes improved business outcomes. Progent can help your company to interface Microsoft Office or Office 365 applications with one another and with other key Microsoft platforms including SharePoint, Microsoft Exchange Server and SQL Server. Progent's consultants can also help you resolve compatibility problems between various versions of Office and offers live online Office and Office 365 instruction to individuals or groups.

ProSight WAN Watch Network Infrastructure Monitoring and Management
Progent’s ProSight WAN Watch infrastructure management service makes it simple and inexpensive for small and mid-sized organizations to map out, track, enhance and debug their networking appliances like switches, firewalls, and load balancers as well as servers, client computers and other devices. Using cutting-edge RMM technology, ProSight WAN Watch ensures that network maps are kept updated, captures and manages the configuration information of virtually all devices connected to your network, monitors performance, and generates alerts when problems are detected. By automating tedious network management activities, WAN Watch can knock hours off ordinary tasks like network mapping, expanding your network, finding devices that require important updates, or identifying the cause of performance problems. Find out more about Progent's complete ProSight line of low-cost managed services for small and medium-size organizations.

Responsiveness of Progent's TRC for Remote Support
Progent's Technical Response Center (TRC) is dedicated to delivering the best quality of online network support services available for emergency and non-critical issues. For urgent problems that affect many users, crucial individuals, or a mission-critical application, the Technical Response Center is set up to engage within an hour. For non-critical issues, the TRC will in two hours or less. In all cases, your ticket will be created promptly and accurately, You will receive a confirmation from the trouble ticket system, and the TRC will contact you regarding each resolved issue to make sure you are satisfied with the outcome and willing to close the ticket. Learn more details about Progent's Technical Response Center Customer Commitment.

Fast and Affordable Online Consulting and Support Throughout the U.S.
Progent has delivered remote or on-premises technical consulting assistance to companies in every state in the U.S. Many of these clients have indicated their high regard for Progent through testimonials to the quality of Progent's service personnel. Check out Progent's client testimonials to see what people have said concerning the high level of Progent's consulting services

Cisco IOS Update Support
If you includes Cisco routers, you could be using an outdated version of IOS, the network OS powering almost all Cisco router and the latest Cisco switches. Cisco frequently offers updates to IOS in order to fix problems, shore up security weaknesses, or improve features. Unfortunately, upgrading Cisco IOS or other Cisco operating systems can be tricky, depending upon your Cisco appliance and your system infrastructure. For example, there may be limitations of local RAM that might cause a new OS version to execute improperly. Progent's Cisco CCIE network engineers can provide a broad array of services related to updating Cisco IOS software or any other Cisco control software such as CatOS or CallManager. Progent can run version audits of your Cisco software, recommend appropriate upgrades, provision Cisco appliances, transfer software images, activate and verify your update, tune performance, resolve problems, and train your network support staff how to take advantage of all important new capabilities.

Get in Touch with a Progent Network Consultant
To learn how to contact a Progent computer consultant for online or on-premises expertise in , phone 1-800-993-9400 or go to Remote Computer Help.














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