For office computer networks located anywhere in the state of Vermont, Progent's Microsoft authorized engineers can provide phone support and remote troubleshooting to fix your computer system problems quickly and affordably. Progent has acquired enterprise-level skills, software tools, and support knowledge bases to diagnose and resolve IT problems while avoiding the cost and delays normally associated with onsite technical service visits.

If your Vermont small business is situated outside of the larger urban areas such as Burlington, Rutland, or Montpelier, your local computer support options may be limited in expertise, or unavailable during an emergency. This can result in a network that is unusable or causing productivity loss due to technical issues going unresolved for too long. Progentís staff of expert network engineers average more than 12 years of real-world industry experience, in the trenches of IT support, performing a broad variety of technical projects for a diverse range of customers. This means you obtain not just the technical know how needed for the job, but a consultant with proven methods for applying those skills to provide excellent network solutions.

Desktop Consulting and Support Services
Progent can deliver a wide range of cost-effective services to help your business to deploy, integrate, troubleshoot, and manage workstations and laptops based on Microsoft Windows, Apple macOS and OS X, or popular versions of Linux. Progent's desktop PC consulting services include Windows 10 planning consulting, Microsoft Windows 8.1 configuration and support, Microsoft Windows 7 technical support, MS Office and Office 365 integration and training, and 64-bit operating system upgrades.

Disaster Recovery/Business Continuity Planning Consulting Services
Progent offers advanced remote expertise for business continuity planning, validation, and training to assist you to prepare for potential disasters, minimize service disruption for your vital network operations, eliminate lost information, and comply with regulatory mandates and business obligations. Progent's business continuity experts can team with your executive and IT administration group to perform risk evaluation, identify dependencies, specify human and physical resources needed to run your organization, prioritize business-critical IT services and specify allowable recovery times, select hot backup centers, set up secure remote connectivity for key employees, plan emergency notification systems and define responsibilities for personnel, document a complete recovery and test plan, and provide training for key people to execute the business continuity solution. Progent's Windows Server 2016 disaster recovery/business continuity experts can show you how to create a cost-effective disaster recovery solution for multi-site or hybrid cloud deployments using failover cluster tools proven in Microsoft's massive Azure public cloud.

In-depth Expertise in Microsoft's Leading Server Software
Progent's staff of IT system consulting experts can help large enterprises to architect, set up, and support major rollouts of key Microsoft technology by offering services like Microsoft Active Directory configuration, MS Exchange 2016 Server migration, Microsoft Exchange 2013 consulting, Exchange Server 2010 troubleshooting, SharePoint Server 2013 configuration, Microsoft Skype for Business planning and deployment support and Microsoft Lync Server 2013 integration, plus Microsoft SQL Server 2016 integration and development and Microsoft SQL Server 2014 database administration. Progent has worked with some of the world's largest businesses to integrate solutions powered by Microsoft products and can provide branch office consulting services for enterprises with local offices in Northern California or major cities across the U.S.

Email Content Filtering and Data Leakage Protection
Progent's data loss prevention (DLP) consultants and data leakage protection consultants can assist you to configure Progent's ProSight Email Guard Security Gateway to use your content policies for scanning the content of outbound email messages and attachments and preventing users from sending sensitive or unauthorized data or spam-like messages. ProSight Email Guard's email content filtering solutions can also help avoid reputation loss and stay compliant with industry security standards and regulatory requirements such as HIPPA, Sarbanes-Oxley, PCI DSS and PHI. Read more about Progent's entire ProSight series of value-priced managed services for small and medium-size businesses.

Wireless Site Survey
Progentís Wireless Site Survey makes it easy to design and implement a Wi-Fi wireless LAN adapted to your environment, providing your business a wireless solution that delivers the coverage, performance, load-handling capability, Quality of Service, data protection, and hand-off capability your company requires. Progent's Wireless Site Survey services are offered either as an affordable remote service or as a more comprehensive onsite service. Progentís onsite wireless survey features onsite walkthroughs, RF and security audits of your current wireless network, evaluation of your buildingís floor plans, testing for radio frequency contention, signal propagation modeling, identification of the best placement for customer-requested WAPs such as Cisco Aironet APs, Cisco Meraki cloud-managed APs and Apple AirPort devices, and a comprehensive report defining the new wireless network.

Online Education for Desktop Apps
Progent provides online training for popular client applications. Progent's Webinar training covers topics that include Microsoft Office 365 Excel and Power BI business reporting, Microsoft Office 365 Word VBA macro development, Publisher collaboration, Office Outlook security, Microsoft Office Access programming, Microsoft Dynamics GP (Great Plains) customization, and Windows 10 management. Webinar-based education offers all the advantages of conventional in-person seminars, such as immediate interaction between students and teachers, but eliminates the expenses of travel and the challenge of trying to synchronize the schedules of many students.

Juniper Networks Support
Progent's Juniper Networks-authorized network engineers can assist your company to plan and deploy Juniper Firewall/VPN platforms, enhance and troubleshoot your infrastructure, and upgrade smoothly from discontinued devices to the latest releases. Progent's Junos OS engineers can provide support for Juniper's premiere network control software to help your business to simplify the management and improve the protection of your Juniper VPN devices and firewalls. Progent also has broad experience supporting Juniper's NetScreen OS and ScreenOS software products and can assist organizations manage environments that incorporate a mix of Juniper's OS platforms.

Planning and Deployment Consulting for Meraki Cloud-managed Wireless APs
Progent's Meraki Wi-Fi access point consultants provide remote and on-premises support to assist organizations of all sizes to plan, deploy, manage, upgrade or troubleshoot Wi-Fi networks that utilize Cisco Meraki wireless access points. Progent can help you to configure and support Meraki-based wireless infrastructure for environments that can range from a telecommuter's home or a branch office all the way to a large campus or a multi-site enterprise. Progent can also assist you to configure other Cisco technology including switches, ASR routers and ASA firewalls to build a cohesive network infrastructure that provides identical access, performance, security compliance, ease of management and availability for wired and wireless users irrespective of their location or computing device. (Refer to Meraki switches consulting and troubleshooting services.)

Convenient Payment Methods
Progent accepts VISA, MasterCard, American Express, and Discover CardsProgent's convenient payment alternatives for urgent network support include VISA, MasterCard, American Express, and Discover. Monthly billing and Net terms are available for regular business accounts.

Progent's Integration Support for Windows Server Essentials
Windows Server Essentials is an affordable, entry-level platform that allows small organizations to make the move from the older physical in-house datacenter to the new hybrid computing paradigm that includes local and virtualized cloud-based software and infrastructure. Progent's certified Windows Server Essentials consulting experts offer budget-friendly online consulting and troubleshooting services for Windows Server Essentials. Progent can help you to assess the possible business advantages of migrating to WS 2012 R2 and adopting a hybrid local/cloud model for your computing environment. Progent can provide comprehensive project management so you can plan and execute a smooth migration to Microsoft Windows Server 2012 R2 Essentials, Office 365, and other Microsoft Online applications and services. (Learn about Progent's Office 365 Exchange Online integration with on-premises Exchange and Azure integration consulting services.) Progent can also provide ongoing consulting, troubleshooting, and training.

Response Time of Progent's Technical Response Center for Online Technical Support
Progent's Technical Response Center (TRC) is committed to delivering the best level of online network support offered anywhere for both emergency and non-critical problems. For urgent problems that impact multiple workers, vital people, or a line-of-business application, the TRC will engage within an hour. For non-critical problems, the TRC will in two hours or less. In all cases, your trouble ticket will be created quickly and accurately, You will receive an acknowledgement from the trouble ticket system, and the TRC will get in touch with you regarding each corrected problem to confirm you are comfortable with the results and ready to close the ticket. Find out more details about Progent's TRC Customer Commitment.

64-bit Computing Upgrade Help
Progentís 64-bit upgrade experts can help your organization to enhance your application servers and desktop PCs affordably from 32 to 64 bits. Progent can help you to understand the costs and benefits of upgrading to 64-bit computing, plan a cost-effective upgrade strategy that reduces operational disruptions, and deliver timely remote support to aid your organization to configure 64-bit software and applications on your existing hardware. Progent's Microsoft-qualified engineers can help your company to integrate the 64-bit versions of Microsoft platforms such as Microsoft Windows Server, SQL Server, Windows 10, and Office Excel.

Consulting Services for System Center 2012 Operations Manager
Progent's Microsoft-certified System Center 2012 Operations Manager consulting experts have over a decade of experience designing, implementing, optimizing and troubleshooting Microsoft SCOM environments and offer companies of all sizes advanced remote or on-premises consulting services for Microsoft SCOM 2012. Progent can assist you to plan an architecture for SCOM 2012 servers that provides the performance and availability needed to monitor your datacenter efficiently, whether your infrastructure are on-premises, cloud-based, or a hybrid environment. Progent's SCOM consultants can also assist you to install and set up SCOM 2012 management packs according to best practices for monitoring network infrastructure and both Microsoft and third-party apps and services. Also, Progent can deliver responsive online or onsite technical support to assist you to fix serious problems uncovered by System Center 2012 Operations Manager. Progent can also provide Microsoft System Center 2016 Operations Manager expertise to assist you to upgrade cost-effectively from SCOM 2012 to SCOM 2016.

Cisco Unified Messaging and Collaboration Consulting Services
Progent offers remote or on-premises help from a certified CCIE consultant to help your business to plan, implement, manage and repair unified communications environments that incorporate Cisco Unified Communication products in an in-house, cloud-centric, or hybrid cloud deployment. Progent's Cisco Unified Communications engineers have extensive backgrounds assisting organizations of any size to build collaboration solutions by providing services that include Unified Communications Manager (CUCM or Unified CM) and CallManager planning and deployment, IP voice and video phones and soft phones setup, and Cisco wireless IP phone deployment. Progent can help you with Cisco's extensive portfolio of Unified Communications applications like Cisco Jabber, WebEx, Unity Connection, Cisco Unified Contact Center, and Unified Mobility.

Extended Hours Online Technical Support
Progent's economical extended hours remote technical support program provides clients 24x7 access to remote support from Progent's Technical Response Center (TRC). Services available outside standard work hours include fixing problems with Microsoft-based servers, MS Windows desktop support, help with Microsoft Office applications, network and system backup/restore, and basic routing and switching support for Cisco networking products.

ProSight WAN Watch Network Infrastructure Management
ProSight WAN Watch network infrastructure monitoring and management service makes it simple and affordable for smaller businesses to map, monitor, reconfigure and debug their connectivity hardware such as routers, firewalls, and wireless controllers as well as servers, printers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch ensures that network diagrams are always updated, copies and displays the configuration of virtually all devices connected to your network, tracks performance, and generates alerts when issues are detected. By automating tedious management and troubleshooting activities, WAN Watch can knock hours off common chores like network mapping, expanding your network, locating appliances that require critical updates, or identifying the cause of performance issues. Find out about Progent's entire ProSight line of affordable outsourced network management services for small businesses.

Contact a Progent Network Consultant
To find out how you can get in touch with a Progent network support expert for remote or on-premises support in , phone 1-800-993-9400 or visit Online Network Support.

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