For business network systems located anywhere in the state of Vermont, Progent's Microsoft and Cisco certified technicians can provide remote phone assistance and troubleshooting to resolve your computer system problems fast and affordably. Progent has acquired top-notch expertise, sophisticated utilities, and support knowledge bases to troubleshoot and fix computer network problems while avoiding the expense and delays associated with in-person service calls.

If your Vermont business is situated beyond the larger metro areas such as Burlington, Rutland, or Montpelier, your nearby computer support options may be limited in skills, or unavailable during an emergency. This results in a office network that is unstable or causing productivity loss due to technical problems continuing for too long. Progentís team of field proven network professionals average more than 12 years of real-world computer industry experience, in the trenches of network support, performing a large range of technical tasks for a extensive range of customers. This means you get not just the technical skills needed for the job, but a consultant with demonstrated methods for applying those skills to deliver cost effective network solutions.

Disaster Recovery/Business Continuity Planning Consulting Support
Progent's disaster recovery experts can help you design a disaster recovery strategy to handle a total data center outage. Progent can help you develop a comprehensive disaster recovery solution that includes scheduled disaster recovery assessments and testing so that after a disaster takes place, you minimize lost productivity. Progent's Microsoft and Cisco-certified professionals can also show you how to build an affordable, high-availability system solution that addresses reliability issues covering a broad range of infrastructure technologies and processes. Progent's business continuity specialists can assist your company to prepare for the broader issues associated with keeping your business functioning following a disaster by taking into account not just IT concerns but additional issues such as alerting critical personnel, locating temporary office space, accessing replacement vehicles, finding substitute employees, and filing regulatory reports. Progent's Windows Server 2016 disaster recovery/business continuity consultants can show you how to plan and deploy a cost-effective disaster recovery/business continuity solution for multi-site or hybrid cloud environments using failover cluster tools proven in Microsoft's massive Azure cloud.

Microsoft SQL Server 2012 Consulting
Progent can provide the expertise of Microsoft-certified SQL Server 2012 engineers as well as seasoned software developers, DBAs, project managers, network infrastructure architects, disaster recovery/business continuity planning specialists, and security professionals to assist you to manage your Microsoft SQL Server 2012 environment and define an efficient and secure IT infrastructure that helps you maximize the business benefit of SQL Server 2012. Progent can also help your company to migrate to SQL Server 2016 or transition to SQL Server 2014 from SQL Server 2012.

Immediate Assistance for Urgent Issues
With Progentís emergency online computer support services, you can get immediate assistance for problems that are causing lost productivity. Remote help eliminates the long wait and increased cost associated with in-person technical service. For ordinary administration tasks, Progentís off-site support engineers can perform most jobs within minutes of receiving a request, instead of requiring your company to wait for up to a day for on-premises help to show up.

Consulting and Support Services for Microsoft System Center 2016 Virtual Machine Manager
Microsoft System Center 2016 Virtual Machine Manager is part of Microsoft's System Center 2016 suite of IT infrastructure monitoring and management products and is designed to offer a centralized solution for configuring and managing virtualized datacenters across hybrid environments that can include on-premises and hosted datacenters and Azure publics cloud services. Progent's Virtual Machine Manager 2016 consultants can assist organizations of any size with any aspect of designing, deploying, and maintaining a SCVMM 2016 ecosystem. Progent can review your virtualization topology, show you how to upgrade efficiently from older versions of VMM, design processes for creating and deploying virtual machines and hosts, design high-availability compute and storage clusters, connect your datacenter resources with public clouds, set up virtual switches and load balancers, write and debug PowerShell scripts, and help you assess the strategic business benefits of the latest technologies like Storage Replica and Host Guardian Service. Progent's certified virtualization experts offer advanced Hyper-V consulting and VMware vSphere expertise.

Microsoft Exchange 2016 Migration Support Services
Progent's certified MS Exchange 2016 Server experts can assist your business in all phases of your migration to Exchange 2016 such as planning high availability (HA) architecture for an on-premises, cloud-based or hybrid deployment; licensing requirements for Exchange 2016 Server and Windows Server 2012 R2 or later; moving mailboxes; Windows Hyper-V strategy; determining storage requirements for your virtual machines (VMs), databases and log files; configuring HLB for fault-tolerant client access services; designing, building and validating Exchange Servers and Windows Servers and DAG groups; integration with SharePoint Server or SharePoint Online; preparing the firewall; resolving SSL issues; providing client remediation with Office desktop or Microsoft Office 365; and configuring Outlook on the web (formerly Outlook Web App).

ProSight Virtual Machine Hosting Services
Progent's ProSight Virtual Hosting and management outsourcing service combines proven virtual server technology, a world-class datacenter facility, plus the support experience of Progent's Microsoft Gold qualified engineering staff to provide small companies a complete IT outsourcing alternative that improves network reliability and protection, reduces administrative overhead, and saves money. Under Progent's Private Cloud Hosting model, the client retains ownership of the data, the operating systems, and the software applications. Since the system is virtualized, it can be moved instantly to a different hardware environment without time-consuming and chancy reinstallation and configuration. With Private Cloud hosting, you are not kept captive to a specific hosting provider. Learn more about Progent's ProSight family of managed services for small businesses.

Management Support for Lync Server 2013
Microsoft Lync 2013 enables businesses of any size to build a centrally managed and protected communications ecosystem that supports a Bring-Your-Own-Device computing style with IM, real-time presence, web meetings with application sharing and whiteboard, and both IP and PSTN telephony across a broad range of desktop and mobile endpoints. Progent's certified Lync 2013 consultants can assist you to evaluate the advantages of Lync 2013, create an in-house, cloud-resident (with Lync Online) or mixed topology suitable for your current and long-term goals, implement Lync Server 2013 in a way that expedites your return on investment, and provide live online and on-premises training to your management staff and users. Progent has in-depth expertise in critical pieces of a Lync Server 2013 deployment that include Microsoft Windows Server, SQL Server and Exchange Server, and Progent can help you to combine Lync Server 2013 with popular Office and Office 365 apps including Outlook, Excel and PowerPoint. If your company are currently running Microsoft Lync Server, Progent's Microsoft Skype for Business consultants can help you to plan and implement out an efficient migration to Skype for Business.

Extended Hours Online Technical Support
Progent's economical after-hours remote support program offers companies 24x7 availability of remote support from Progent's Technical Response Center. Services available outside standard work hours include fixing issues with Windows servers, MS Windows desktop support, assistance with Microsoft Office programs, network and system backup and recovery, and fundamental routing and switching support for Cisco networking products.

Cisco IOS software Upgrade Support
If you includes Cisco routers, you could be using an outdated release of IOS, the operating system powering virtually all Cisco router and the latest Cisco switches. Cisco frequently publishes updates to IOS in order to fix bugs, plug security vulnerabilities, or add features. Unfortunately, updating IOS or other Cisco OS platforms can be a challenge, depending upon your Cisco equipment and your system infrastructure. For example, there could be limitations of internal RAM that could cause a new OS release to execute improperly. Progent's Cisco CCIE-certified network engineers offer a broad array of services associated with updating Cisco IOS or any Cisco software platform like CatOS or IOS XR. Progent can perform version audits of your Cisco software, propose appropriate upgrades, provision Cisco devices, copy software images, configure and verify your update, tune throughput, resolve problems, and train your network support managers how to utilize any important new functions.

Configuration of Cisco's Managed Switches
Progent's Cisco CCIE-certified network engineers can provide expert online and on-premises consulting and technical support for Cisco's Catalyst, Nexus and Meraki series of fixed and modular switches for applications that range from small businesses and campus networks to giant data centers and public clouds. Progent can assist you to deploy Cisco's quickly improving switching solutions to realize the speed, expandability, resilience, virtualization, data protection and ease of management needed by your business. To learn about Progent's consulting and troubleshooting services for Cisco's extensive family of Catalyst switches, see Cisco Catalyst switch support. For information about Progent's consulting and support for Cisco's Nexus line of data center switches, refer to Cisco Nexus switch consulting and support. For details about Progent's support for Meraki switches, see Meraki switches integration.

Security Inventory Evaluation for Small Business Networks
Progent offers two ultra-affordable service packages intended to allow small companies to receive a professional security assessment from a certified security consultant. With Progent's External Network Security Inventory Scan, a security expert administers a comprehensive test of your network from beyond your company firewall to uncover potential risks in the security profile you present to the public. With Progent's Internal Network Security Inventory Scan, a security expert runs a network scan from a secure computer inside your firewall to evaluate the risk to inside threats. The two security inventory packages are set up and run from a protected external site.

Contact a Progent Network Consultant
To find out how you can access a Progent computer support expert for online or onsite expertise in , phone 1-800-993-9400 or visit Online Computer Help.

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