Vacaville, CA Online Support from Certified Computer Network Service Consultants
Progent's computer troubleshooting services can provide your Vacaville, CA business low cost and dependable support from world-class computer engineers. By delivering network support service when you need it, providing advanced knowledge for critical technologies, delivering value-added services such as automated server monitoring, and charging only for support you receive, Progent gives your Vacaville, California company an affordable option for maximizing the profitability of small office networks. Whether you have an onsite system, rely on cloud-based infrastructure, or have a hybrid cloud/on-premises network, Progent is the intelligent choice for organizations and local governments to create and support a robust and secure IT network and to have fast access to the seasoned consulting usually available only to corporations who can support a sizeable internal information technology staff.

For mid-size and large businesses, Progent offers co-sourcing support to supplement the subject matter expertise of your internal network support personnel. Co-sourcing can cut costs and minimize technical risks for big IT initiatives like application programming, business continuity preparedness, network security audits, office consolidations, or software migrations.

Progent can in addition provide the services of certified consultants to assist your company to plan and execute a sensible cloud strategy.

Main Products and Technologies Supported by Progent for Office Networks in Vacaville, California
Progent's team of industry certified consultants provides help for virtually all aspects of information technology found in companies of all sizes. Areas supported by Progent in and around Vacaville include:

Service Delivery Alternatives Available for Vacaville, California Companies
Progent has a variety of alternatives for providing small companies with cost-effective IT services for troubleshooting, system architecture, hosting services, and IT administration. Progent's model for delivering computer support services is built on the Help Desk Call Center operational structure common to larger IT organizations. Progent's Contact Center Support Model ensures rapid response, thorough service records, dependable follow-through, and tight cost monitoring for a range of network support delivery options that include online repairs, in-person support, high-end consulting, plus server and application hosting.

  • Remote Service
    Progentís Technical Response Center offers emergency and scheduled online support for Windows, Linux, Apple OS X, and Cisco-based systems in the United States and globally. Progent's seasoned support professionals can assist clients to troubleshoot and fix hardware and software issues without the cost or time loss of in-person support calls. The background of Progent's IT consultants makes it possible to resolve the majority of IT problems rapidly. For the most complex issues, Progent's breadth of expertise allows the support team to escalate trouble tickets to world-class specialists. Progent offers a convenient, web-based registration process for first-time clients to address urgent situations and Progent charges by the minute with zero startup charges or minimums, so you are invoiced only for the support you get. Experts available online include Cisco-qualified CCIE network engineers, Microsoft-qualified MCSEs, and CISA-certified security engineers. Learn additional details concerning Progent's online computer troubleshooting services.

  • On-site Support
    Progent provides on-site computer support for registered clients in major metropolitan areas in the United States. Progent's on-site service technicians can operate in tandem with Progent's remote service experts to deliver small and midsize companies the best of both worlds: on-premises service professionals when you need them as well as the on-line help of Progent's worldwide staff of IT engineers, security professionals, and business application programmers. The wait time for in-person support visits is typically less than one business day. There is no sign-up or retainer charge for registering as a Progent customer for onsite support. Find out more about how and why to sign up for Progent's in-person computer support services.

  • Phone Support
    Progent's Help Desk Services are intended for all companies who require prompt and dependable access to a professional Helpdesk with efficient phone assistance, online repair capability, and enough technical strength for all needed escalation. Because smaller businesses typically are constrained by limited IT budgets and can spare little executive attention for handling network support, Progent's Helpdesk Services could be the most efficient option to ensure that business information systems are always up and running. Read more about Progent's Help Desk services.

  • Consulting Services
    Progent provides small and midsize companies budget-friendly access to world-class IT professionals who can provide help with critical technologies including Windows 2016 Hyper-V hybrid cloud solutions, Windows Server expertise, Cisco network infrastructure, company-wide network protection engineering, fault tolerant network consulting, virtual server strategies, plus configuration, programming and training for small business software such as accounting, operations, business analytics, CRM, and productivity software. Progent can provide assistance with one-shot projects such as site relocations and major software upgrades, extended projects such as management information software programming and support, database software development and DBA support, and web development, continuing support including System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting services for network health monitoring and network administration, or urgent response like disaster recovery and virus cleanup.

  • Application Server Hosting
    Progent can host vital applications like Exchange Server and Microsoft SQL to provide small and midsize companies with greater degrees of dependability, protection, and recoverability than is possible using the type of on-site data center that is practical for the majority of small and midsize businesses. Because Progent utilizes the same facilities that support the equipment of some of the planet's biggest information technology companies, Progent can save you the expense of building and maintaining the infrastructure required for world-class environmental control, power failover, and uninterruptible Internet connectivity. For managed application servers, Progent can also make sure that patches and revisions remain current, security and performance is continually monitored, and systems and data files are consistently archived and available for complete and prompt restoration. Find out additional information about Progent's hosting services for Exchange and other mission-critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting provides full hosting for all of a small or midsize company's servers in an environment that not only provides the top level of dependability and extensibility but that is also simple for clients to migrate to a different support provider or to move in-house when your circumstance warrants it. Progent's Private Cloud hosting is built around tested virtual server techniques that allow businesses with mixed environments to save dramatically on the expense of capital equipment, system support, and IT administration while getting world-class reliability and an unparalleled level of vendor alternatives. In contrast to ordinary Software as a Service hosting models, Progent's Private Cloud Hosting Service encompasses all server-based software in one centrally managed service, can handle the multi- platform and loosely standardized networks typical of smaller businesses, and keeps control of the software in the client's hands so that migrating to a new virtual host is quick, reliable, and affordable. This eliminates ending up a captive to a single hosting provider while still providing all the economies related to SaaS hosting services.

  • Hybrid Cloud Integration Support
    Progent can provide advanced online support services to help businesses of any size connect their networks with leading public clouds such as Azure and Amazon Web Services. Progent can help your it team to plan and administer hybrid ecosystems that can include Windows and Linux operating systems and applications in either cloud-centric systems or in hybrid topologies that combine on-premises IT assets as well as public cloud services. To assist you to integrate public cloud services with networks, Progent can provide a variety of public cloud integration support services such as Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Microsoft Azure design and deployment consulting, Amazon AWS cloud integration support, and Amazon Web Marketing Service development and troubleshooting. Progent has more than 15 years of experience providing high-level consulting support remotely, and Progent can help you successfully carry out your cloud integration projects on schedule and affordably.
Progent's Fixed-price Managed Services for Information Assurance
Progent's low-cost ProSight portfolio of network monitoring and management services is designed to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all facets of information assurance and compliance. ProSight managed services offered by Progent include:
  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email security solution that incorporates the services and infrastructure of top information security companies to provide web-based control and comprehensive security for your email traffic. The hybrid structure of Email Guard integrates a Cloud Protection Layer with an on-premises gateway appliance to offer complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. ProSight Email Guard's Cloud Protection Layer acts as a preliminary barricade and blocks the vast majority of threats from reaching your network firewall. This decreases your vulnerability to external threats and conserves network bandwidth and storage space. ProSight Email Guard's onsite gateway appliance adds a further layer of inspection for incoming email. For outgoing email, the local security gateway offers anti-virus and anti-spam filtering, DLP, and email encryption. The onsite security gateway can also help Microsoft Exchange Server to track and protect internal email traffic that stays inside your security perimeter. Learn more about Progent's Email Guard spam filtering, virus blocking, content filtering and data loss prevention.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes cutting edge behavior analysis tools to defend endpoint devices as well as servers and VMs against new malware attacks like ransomware and file-less exploits, which routinely escape legacy signature-based AV products. ProSight ASM safeguards local and cloud-based resources and offers a unified platform to automate the entire threat progression including filtering, detection, containment, cleanup, and forensics. Key features include single-click rollback with Windows VSS and automatic system-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight DPS: Managed Cloud Backup and Recovery
    ProSight Data Protection Services from Progent offer small and medium-sized organizations an affordable and fully managed solution for reliable backup/disaster recovery (BDR). Available at a low monthly price, ProSight DPS automates and monitors your backup processes and enables fast restoration of critical data, apps and VMs that have become lost or damaged due to hardware failures, software bugs, disasters, human error, or malware attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises device, or to both. Progent's cloud backup consultants can provide advanced support to configure ProSight Data Protection Services to be compliant with regulatory requirements such as HIPPA, FINRA, PCI and Safe Harbor and, when necessary, can help you to restore your critical data. Learn more about ProSight Data Protection Services managed backup and recovery.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for smaller businesses to map, monitor, reconfigure and troubleshoot their connectivity hardware such as switches, firewalls, and load balancers plus servers, printers, client computers and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch makes sure that network maps are kept updated, captures and displays the configuration of virtually all devices connected to your network, tracks performance, and generates alerts when problems are detected. By automating time-consuming management processes, ProSight WAN Watch can cut hours off ordinary chores like making network diagrams, expanding your network, locating appliances that need critical updates, or isolating performance problems. Find out more details about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management techniques to help keep your network running efficiently by tracking the state of critical assets that drive your business network. When ProSight LAN Watch uncovers a problem, an alarm is sent immediately to your designated IT personnel and your Progent consultant so that any potential problems can be addressed before they have a chance to disrupt productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring service.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a secure Tier III data center on a high-performance virtual host set up and maintained by Progent's network support professionals. With Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the operating system platforms, and the applications. Because the environment is virtualized, it can be moved easily to an alternate hosting solution without a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into one hosting service. Find out more details about ProSight Virtual Hosting services.

Why Progent Is the Right Alternative for Vacaville, California Small Businesses
Progent's size, breadth of information technology expertise, and familiarity with corporate IT support enable small and midsize companies to sidestep the problems associated with excessive dependence on thinly staffed support organizations or freelance consultants.

Teaming with Progent's Experts enables your small business to:

  • Avoid Over Dependence on Individual Support Consultants
    For IT services, smaller businesses sometimes depend heavily on individual engineers. Though freelance service providers carry lower expenses than more substantial support firms and can typically bill nominally lower fees, they are sometimes too overworked to respond rapidly to urgent problems. If a freelance consultant is busy with different customer, sick, on travelling, or in training, the lack of replacement personnel may force your business to wait for help in case of a crisis. As your company expands, system unavailability or problems with line-of-business programs become more costly. The dollars you thought you were saving on a freelancer can evaporate fast because of lost productivity. In addition, when independent consultants encounter new technologies, the unavailability of a large engineering group to count on for advice requires them to train in place while your business winds up footing the costs for their ongoing education.

  • Have Access to Experts in Sophisticated Information Technology Issues
    The majority of smaller support firms or independent consultants focused on small company IT consulting are capable of providing routine solutions but lack the background to work efficiently with complex IT configurations that have mixed operating systems, many locations, Voice over IP systems, remote workforces, interconnected financial and analytical software, eCommerce, and custom line-of-business software. Progent's experience with global companies and Progent's large group of experts can be valuable to your company because big-company networks are characteristically complex, integration issues demand thorough understanding of in many technical disciplines, and achieving a high degree of stability, reliability, and protection calls for enterprise-tested leading practices.

  • Create a Firm Basis for Seamless Growth
    Small businesses typically begin with a network implemented on a tight budget. Lacking a proper basis, a sequence of band-aid repairs commonly get thrown on top of a marginal structure. As a company evolves, reliability and scalability issues can hinder the productivity of the organization. Such environments need thorough evaluation, intelligent strategic analysis, and in-depth experience to migrate to an IT infrastructure that will provide the reliable foundation to meet critical business needs and support future expansion.

  • Work with Solution Consultants, Not Product Resellers
    Smaller businesses require direction and insight to work through an ever more complicated maze of IT alternatives available for accelerating business growth and enhancing efficiency. They do not need an IT engineer or service firm that tries to sell them a product. Progent avoids conflicts of interest by not selling hardware and software. Progent sells services and expertise only. This allows Progent to match consulting services with the real interests of customers. Combining IT consulting and product selling can lead to a situation where the recommended solution is built around a preselected vendor rather than being driven by the actual requirements of a small business.

Contact Progent
If your Vacaville, California company needs to contact Progent about IT outsourcing, consulting, or tech support services, call 800-993-9400 or refer to Contact Progent.

Fast Remote Network Help
For fast online technical support, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).

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