Vacaville, CA Remote Help from Certified Computer Network Troubleshooting Experts
Progent's network help services can deliver your Vacaville, CA business affordable and consistent access to enterprise-class IT professionals. By providing network support service when you need it, offering specialized knowledge for key technologies, offering value-added support such as automated network monitoring, and invoicing only for services you receive, Progent gives your Vacaville, California company an affordable alternative for optimizing the profitability of small office information systems. Whether you have an on-premises system, rely on cloud infrastructure, or manage a hybrid cloud-and-local network, Progent is the smart way for organizations and local governments to build and maintain a robust and safe information network and to benefit from fast availability of the experienced consulting typically restricted to businesses who are able to maintain a sizeable in-house information technology organization.

For medium-size and enterprise companies, Progent can provide co-sourcing support to add to the skills of your internal network support staff. Co-sourcing can save money and minimize technical risks for major projects such as application design and development, disaster recover/business continuity planning, security audits, office consolidations, or technology migrations and upgrades.

Progent can also offer the services of certified experts to help your company to plan and implement your cloud computing strategy.

Key Products and Technologies Serviced by Progent for Vacaville, California Business Networks
As a Microsoft Gold Partner consulting company with a world-class team of Cisco CCIE network infrastructure experts and Apple accredited engineers, Progent offers urgent assistance and affordable remote consulting to Vacaville, CA companies for a broad array of information technologies such as:

Service Delivery Options Available for Vacaville, California Companies
Progent has a variety of alternatives for providing small companies with cost-effective computer services for technical support, system architecture, hosting, and IT administration. Progent's paradigm for providing computer support services is based on the Help Desk Call Center operational structure familiar to larger IT groups. Progent's Help Desk Call Center Support Model promotes fast response, comprehensive service records, consistent follow-through, and tight expense monitoring across a range of IT service delivery alternatives that include remote repairs, onsite help, high-end consulting, as well as server hosting.

  • Remote Service
    Progentís Technical Response Center offers urgent and scheduled online assistance for Microsoft Windows, Linux, Apple OS X, and Cisco-powered systems in the United States and globally. Progent's seasoned service experts can help customers to analyze and fix network issues without the cost or time loss of travel for onsite service calls. The background of Progent's network consultants makes it possible to handle the majority of network issues quickly. For the toughest problems, Progent's breadth of expertise allows the support team to escalate trouble tickets to advanced specialists. Progent provides a streamlined, web-based registration process for first-time clients to accommodate emergency situations and Progent bills by the minute with zero sign-up fees or minimums, so you pay only for the help you get. Specialists available online include Cisco-qualified CCIEs, Microsoft-certified MCSEs, and CISM-certified security engineers. Learn more information about Progent's online network troubleshooting services.

  • On-site Support
    Progent offers on-site computer support for signed-up clients in major metropolitan areas in the U.S. Progent's onsite service technicians can work in tandem with Progent's online support engineers to deliver small and midsize businesses the ideal combination: in-person service technicians when you require them plus the on-line expertise of Progent's worldwide staff of network engineers, security professionals, and business software developers. The wait time for on-site service calls is usually under one business day. Progent requires no start-up or retainer charge for becoming a Progent client for onsite service. Find out more details concerning how to sign up for Progent's in-person network support.

  • Help Desk Call Center
    Progent's Contact Center Outsourcing Services are intended for small and midsize companies who need prompt and reliable access to a professional Help Desk with effective phone assistance, online troubleshooting tools, and sufficient technical strength for all needed problem escalation. Since small and midsize companies typically are constrained by tight information technology funds and can provide little management attention for dealing with network support tasks, Progent's Help Desk Call Center Outsourcing Services can be the most cost-effective way to ensure that small business information networks stay productive. Learn more about Progent's Help Desk services.

  • Consulting Services
    Progent provides small and midsize businesses affordable availability of enterprise-class consultants who can provide assistance with critical products and technologies including Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server support, Cisco network infrastructure, company-wide network protection engineering, high availability network consulting, server virtualization solutions, plus integration, programming and training for business programs including accounting, operations, management reporting, CRM, and office productivity packages. Progent can provide assistance with one-shot projects such as office relocations and major software migrations, longer term projects like management reporting application programming and support, relational database software programming and administration services, and web design, continuing support including System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting for IT infrastructure health monitoring and system management, or urgent response such as disaster recovery and malware removal.

  • Application Hosting
    Progent can host mission-critical applications such as Exchange and Microsoft SQL in order to provide small companies with greater levels of dependability, security, and performance than is feasible with the class of internal data center that is realistically affordable for the majority of small companies. Since Progent uses the same facilities that host the gear of some of the planet's biggest information technology organizations, Progent can save you the investment in building and maintaining the systems required for enterprise-class environmental control, power backup, and redundant Internet connectivity. For managed applications, Progent can also see to it that patches and revisions remain updated, security and efficiency is constantly monitored, and systems are consistently archived and available for complete and prompt recovery. Find out additional information concerning Progent's hosting for Microsoft Exchange Server and other mission-critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service provides full hosting services for all of a small or midsize organization's servers in an environment that not only delivers the top level of availability and extensibility but that is also simple for clients to transfer to a different service firm or to bring internally if your situation warrants it. Progent's Private Cloud hosting service is founded on proven virtualization technologies that allow businesses with mixed environments to benefit dramatically on the expense of hardware, system maintenance, and network management while getting enterprise-class reliability and an unparalleled degree of vendor alternatives. Unlike ordinary Software as a Service hosting offerings, Progent's Private Cloud Hosting Service encompasses all server-based software in one centrally managed package, can support the multi- platform and non- standardized environments common with small companies, and keeps control of the software in the client's hands so that moving to a new virtual system is fast, reliable, and inexpensive. This avoids ending up a captive to a single hosting service while still providing all the savings associated with ASP and SaaS hosting services.

  • Hybrid Cloud Migration Consulting
    Progent offers advanced remote support to help organizations of any size connect their information networks with popular public clouds including Azure and Amazon AWS. Progent can help your it team to plan and administer hybrid environments that can include Windows and Linux systems and applications in both cloud-based solutions or in hybrid topologies that utilize physical resources along with public cloud services. To help you to integrate cloud services with physical datacenters, Progent offers a variety of public cloud migration services such as Office 365 Exchange Online integration with on-premises Exchange deployments, Microsoft Azure planning and deployment services, Amazon Web Services (AWS) cloud integration, and Amazon Web Marketing Service (WMS) development and debugging. Progent has more than 15 years of background delivering advanced consulting expertise online, and Progent can help you successfully carry out your cloud migration initiatives on schedule and affordably.
Progent's Fixed-price Managed Services for Remote Network Management
Progent's affordable ProSight family of outsourced network management services is designed to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all facets of information assurance and compliance. Managed services offered by Progent include:
  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email security solution that incorporates the services and infrastructure of leading information security companies to deliver web-based management and comprehensive protection for all your email traffic. The powerful structure of Progent's Email Guard managed service integrates cloud-based filtering with a local gateway device to offer complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The Cloud Protection Layer serves as a preliminary barricade and keeps most threats from making it to your network firewall. This reduces your exposure to external threats and conserves system bandwidth and storage space. ProSight Email Guard's onsite gateway device adds a deeper layer of analysis for inbound email. For outgoing email, the local security gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and encryption. The onsite security gateway can also assist Exchange Server to monitor and safeguard internal email that originates and ends inside your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data leakage protection.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes cutting edge behavior analysis technology to defend endpoints as well as servers and VMs against new malware assaults like ransomware and file-less exploits, which routinely escape traditional signature-based anti-virus tools. ProSight ASM safeguards local and cloud resources and offers a unified platform to automate the entire threat lifecycle including protection, identification, mitigation, remediation, and forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized organizations an affordable end-to-end solution for reliable backup/disaster recovery. Available at a low monthly price, ProSight DPS automates and monitors your backup processes and enables rapid recovery of critical data, applications and virtual machines that have become lost or corrupted as a result of hardware breakdowns, software glitches, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local device, or to both. Progent's BDR consultants can provide advanced expertise to set up ProSight Data Protection Services to to comply with government and industry regulatory standards like HIPPA, FIRPA, and PCI and, whenever necessary, can assist you to recover your business-critical information. Read more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Management
    Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for smaller organizations to map out, track, optimize and debug their connectivity appliances such as routers, firewalls, and load balancers plus servers, printers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are always current, captures and manages the configuration information of almost all devices connected to your network, tracks performance, and sends alerts when potential issues are detected. By automating complex management activities, ProSight WAN Watch can knock hours off ordinary chores such as making network diagrams, expanding your network, finding appliances that need critical updates, or identifying the cause of performance issues. Find out more about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Endpoint Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management technology to help keep your network running efficiently by checking the state of vital computers that power your business network. When ProSight LAN Watch detects an issue, an alert is sent immediately to your designated IT management staff and your assigned Progent consultant so any potential issues can be addressed before they can impact your network Find out more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a secure fault tolerant data center on a high-performance virtual machine host set up and managed by Progent's IT support experts. Under the ProSight Virtual Hosting model, the customer owns the data, the OS software, and the apps. Because the system is virtualized, it can be ported easily to an alternate hosting environment without a lengthy and technically risky configuration process. With ProSight Virtual Hosting, you are not locked into one hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, retrieve and safeguard data related to your network infrastructure, processes, business apps, and services. You can quickly find passwords or serial numbers and be alerted about impending expirations of SSLs or domains. By updating and managing your IT documentation, you can eliminate up to half of time thrown away searching for vital information about your IT network. ProSight IT Asset Management includes a common repository for storing and collaborating on all documents related to managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT data. Whether youíre planning improvements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you need the instant you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable way for small and medium-size businesses to get an objective assessment of the overall health of their network. Powered by a selection of the leading remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's world-class group of information technology experts, ProSight Network Audits show you how well the configuration of your core network assets adhere to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide immediate ROI such as a cleaner Active Directory system. Both versions also include one year of state-of-the-art remote network monitoring and management. Benefits can include simpler management, improved compliance with government and industry security requirements, higher utilization of IT resources, quicker problem resolution, more dependable backup and restore, and less downtime. See more about ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service based on a brief phone interview with a Progent information assurance expert. The interview is designed to evaluate your company's preparedness either to stop or recover quickly after a ransomware incident. Progent will consult with you personally to collect information about your current AV defense and backup platform, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can apply best practices to deploy a cost-effective AV and backup/recovery environment that aligns with your company's requirements. For additional information, see The ProSight Ransomware Preparedness Report.

Why Progent Offers the Right Choice for Vacaville, California Businesses
Progent's staff size, breadth of technical skill, and experience with corporate IT consulting enable small and midsize businesses to avoid the problems related to over reliance on small support firms or freelance consultants.

Teaming with Progent's Experts enables your business to:

  • Avoid Excessive Dependence on Freelance Support Consultants
    For IT support, small companies sometimes rely excessively on freelance consultants. Although individual service providers have lower overhead than larger IT service firms and can afford to bill apparently lower rates, freelancers are frequently too overworked to respond rapidly to critical problems. If an independent engineer is busy with different client, sick, on travelling, or in class, the lack of backup staff may force your company to wait for assistance in case of a crisis. As your small business expands, system unavailability or problems with critical applications become more expensive. The money you believed you were conserving on a freelancer can evaporate quickly because of lower productivity. In addition, when independent engineers confront unfamiliar technologies, the unavailability of a large engineering group to depend on for advice forces them to learn on the job while your business winds up footing the bill for their continuing training.

  • Gain Access to Expertise in Complex Information Technology Issues
    Many smaller support organizations or freelance engineers focused on small company network consulting are capable of providing connect-the-dots solutions but lack the background to work efficiently with complicated IT infrastructures that have a variety of platforms, multiple sites, VoIP implementations, mobile clients, integrated accounting and operational software, eCommerce, and custom business applications. Progent's background with global companies and Progent's large team of experts can benefit your small business because enterprise environments are characteristically complicated, integration problems demand thorough understanding of in many technical disciplines, and achieving a high level of robustness, availability, and protection calls for industry-proven processes.

  • Build a Solid Foundation for Growth
    Small companies typically start with a network cobbled together on a tight budget. Lacking a solid architecture, a series of band-aid fixes often get piled onto of a tenuous structure. As a business evolves, reliability and expandability issues can undermine the productivity of the organization. These networks need proper evaluation, smart strategic analysis, and broad-based expertise to upgrade to an IT environment that will provide the solid basis to meet current business needs and support future growth.

  • Partner with Solution Finders, Not Product Vendors
    Small businesses require direction and insight to navigate through an increasingly complicated maze of technology alternatives offered for enabling business growth and enhancing productivity. Businesses do not need an IT engineer or support firm that tries to sell them a product. Progent avoids conflicts of interest by not reselling hardware and software. Progent offers consulting and services only. This permits Progent to match technical support services with the real interests of clients. Combining network support and product reselling can result in a situation where the recommended solution is built around a predetermined technology rather than being based on the true needs of a customer.

Get in Touch with Progent
If your Vacaville, California business wants to contact Progent about IT outsourcing, consulting, or tech support, call 800-993-9400 or see Contact Progent.

Fast Remote Technical Support
For immediate online help, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).
















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