Quick, Affordable Online Computer Troubleshooting for Vacaville, California Small Companies
For over two decades, Progent has specialized in providing enterprise-class IT support services to customers who have small-business budgets. Progent has developed a powerful support system that features a streamlined, seamless virtual office network, custom online troubleshooting tools, a large team of consultants accredited in a broad range of IT practice areas, a Call Center operational model that maximizes efficiency and guarantees follow-through, a global group of remote support professionals, in-person service options for the majority of most zip codes in the United States, and a company culture focused on fixing network issues in the least time and at the lowest cost to customers.

For mid-size and large businesses, Progent offers co-sourcing services to supplement the subject matter expertise of your internal IT support group. This can reduce expenses and help meet schedules for major IT initiatives like application programming, disaster recover/business continuity preparedness, security audits, office consolidations, or technology migrations and upgrades.

Progent can also offer access to certified experts to help your business to design and execute a sensible cloud strategy.

Main Products and Technologies Supported by Progent for Vacaville, California Office Networks
A Microsoft Certified Gold Partner IT service firm with a world-class team of Cisco CCIE network consultants and Apple accredited consultants, Progent offers urgent assistance and low-cost online consulting to Vacaville, CA small businesses for a broad range of computer technologies including:

Service Delivery Alternatives for Vacaville, California Companies
Progent has a selection of alternatives for providing small and midsize businesses and local governments with affordable computer services for troubleshooting, consulting, hosting, and network administration. Progent's paradigm for providing network support is built on the Help Desk Call Center structure familiar to larger IT organizations. Progent's Help Desk Support Mechanism promotes fast response, comprehensive service records, reliable follow-up, and tight cost control across a range of network support delivery options that include online repairs, on-premises support, high-end consulting, plus server hosting.

  • Online Support
    Progentís Technical Response Center (TRC) offers emergency and scheduled remote assistance for Windows, Linux, Apple, and Cisco-based systems in the U.S. and worldwide. Progent's certified service experts can help clients to troubleshoot and repair network problems without the cost or delay of in-person service calls. The background of Progent's network engineers allows them to handle most IT problems quickly. For the most challenging issues, Progent's depth of knowledge makes it possible to escalate troubleshooting tasks to world-class specialists. Progent provides a streamlined, web-based registration procedure for first-time customers to address urgent network problems and Progent bills per minute with no sign-up charges or minimums, so you pay only for the assistance you get. Experts you can access remotely include Cisco-certified CCIEs, Microsoft-certified MCSEs, and CISM-certified security professionals. Find out more information concerning Progent's remote computer support expertise.

  • Onsite Service
    Progent provides onsite technical support for registered clients in major metropolitan areas in the United States. Progent's on-site support personnel can operate in conjunction with Progent's online service engineers to deliver small and midsize companies the ideal combination: hands-on support technicians when you require them plus the remote expertise of Progent's worldwide team of network consultants, security specialists, and business application programmers. The response time for in-person support calls is usually under 24 hours. There is no start-up or retainer charge for becoming a Progent client for on-premises service. Find out more concerning why to register for Progent's onsite computer support.

  • Phone Support
    Progent's Contact Center Outsourcing Services are designed for all businesses and local governments who require fast and reliable support from a professional Contact Center with efficient phone assistance, online troubleshooting capability, and sufficient technical strength for all needed problem escalation. Since small and midsize companies usually are constrained by tight information technology budgets and can provide little management attention for handling IT support tasks, Progent's Contact Center Services could be the most efficient way to ensure that business computer networks are always productive. Read more concerning Progent's Helpdesk services.

  • IT Consulting Services
    Progent offers small companies budget-friendly access to enterprise-class consultants who can provide assistance with critical products and technologies including Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Windows Server expertise, Cisco network design, company-wide network security engineering, fault tolerant network engineering, server virtualization solutions, plus integration, programming and training for business applications such as accounting, ERP, reporting, CRM, and office productivity suites. Progent can provide assistance with one-shot projects including office moves and massive system upgrades, longer term initiatives like business reporting application programming and support, database software development and administration services, and web design, continuing services including System Center 2012 Operations Manager expertise and Operations Manager 2016 consulting services for IT infrastructure health monitoring and network administration, or emergency response like data restoration and malware cleanup.

  • Application Server Hosting
    Progent can host key applications like Exchange Server and SQL Server in order to provide small companies with higher levels of dependability, security, and recoverability than is possible with the type of internal data center that is realistically affordable for the majority of small and midsize companies. Because Progent utilizes the same facilities that host the gear of many of the planet's largest information technology organizations, Progent can save you the cost of building and maintaining the systems required for enterprise-class cooling, electrical failover, and uninterruptible Internet connectivity. For hosted application servers, Progent can also make sure that upgrades and service packs remain updated, protection and performance is continually tracked, and systems are regularly archived and available for complete and prompt recovery. Find out more concerning Progent's hosting for Microsoft Exchange Server and other critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service provides full hosting services for all of a small or midsize organization's production servers in an environment that not only delivers the highest level of availability and expandability but that is in addition convenient for customers to migrate to another support firm or to move in-house if your circumstance warrants it. Progent's Private Cloud hosting is built around tested virtualization techniques that permit companies with multi-vendor environments to benefit dramatically on the costs of capital equipment, infrastructure support, and network management while getting world-class reliability and an unprecedented degree of vendor independence. Unlike conventional SaaS hosting offerings, Progent's Private Cloud Hosting encompasses all server-centric software in a single centrally administered package, can support the mixed- platform and non- standardized networks typical of small companies, and retains control of the licenses in the client's hands so that moving to a new virtual host is quick, safe, and inexpensive. This avoids becoming a captive to a specific hosting service while still providing all the savings associated with SaaS hosting services.

  • Hybrid Cloud Migration Services
    Progent can provide advanced online consulting services to help organizations of all sizes integrate their IT infrastructure with leading public clouds including Microsoft Azure and Amazon Web Services (AWS). Progent can help you to design and administer hybrid environments that can include Windows and Linux systems and applications in either cloud-based systems or in hybrid topologies that combine local resources as well as public clouds. To help you to incorporate public cloud services with physical datacenters, Progent offers a variety of public cloud integration services that include Office 365 integration with on-premises installations of Exchange, Microsoft Azure planning and integration consulting, Amazon Web Services cloud integration, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has over 15 years of experience providing advanced consulting support remotely, and Progent can make sure you complete your cloud migration projects quickly and within your budget.
Progent's Flat-rate Managed Services for Information Security
Progent offers a collection of affordable, fixed-price monthly managed services intended to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all aspects of information assurance and compliance. Managed services offered by Progent include:
  • Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    Email Guard is Progent's email security platform that uses the technology of leading information security companies to provide centralized management and comprehensive protection for your email traffic. The hybrid structure of Email Guard integrates cloud-based filtering with a local security gateway device to offer advanced protection against spam, viruses, Dos Attacks, DHAs, and other email-based threats. Email Guard's Cloud Protection Layer acts as a preliminary barricade and blocks the vast majority of unwanted email from reaching your security perimeter. This reduces your exposure to external attacks and conserves network bandwidth and storage. Email Guard's onsite gateway appliance adds a further level of analysis for incoming email. For outbound email, the local security gateway provides anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The local security gateway can also assist Microsoft Exchange Server to track and safeguard internal email that stays inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data loss prevention.

  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates cutting edge behavior-based machine learning technology to guard endpoint devices as well as physical and virtual servers against new malware attacks like ransomware and file-less exploits, which easily escape legacy signature-based AV tools. ProSight ASM safeguards on-premises and cloud-based resources and provides a unified platform to address the entire malware attack progression including filtering, detection, mitigation, remediation, and forensics. Key capabilities include one-click rollback using Windows VSS and automatic network-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Data Protection Services: Managed Cloud Backup and Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized organizations an affordable and fully managed solution for reliable backup/disaster recovery. Available at a low monthly price, ProSight DPS automates and monitors your backup processes and enables rapid recovery of vital data, applications and virtual machines that have become lost or damaged due to hardware breakdowns, software bugs, natural disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware images. Critical data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's backup and recovery consultants can deliver advanced expertise to set up ProSight DPS to to comply with government and industry regulatory standards like IPPA, FINRA, PCI and Safe Harbor and, when needed, can help you to recover your critical data. Read more about ProSight DPS managed backup and recovery.

Why Progent Is the Smart Choice for Vacaville, California Businesses
Progent's size, depth of technical skill, and experience with corporate network consulting enable small companies to avoid the problems related to excessive reliance on small service firms or independent engineers.

Teaming with Progent allows your company to:

  • Prevent Over Dependence on Individual Consultants
    For IT services, smaller businesses often rely heavily on individual engineers. Although individual service providers carry lower overhead than more substantial support firms and can afford to bill apparently lower fees, they are frequently unable to respond rapidly to critical network problems. If a freelance consultant is busy with another customer, sick, on vacation, or in training, the lack of backup personnel may require your business to go without assistance during an emergency. The more your company expands, system downtime or difficulties with line-of-business applications get more expensive. The dollars you believed you were saving on an independent consultant can disappear fast because of lower productivity. In addition, when independent consultants encounter new problems, the lack of a big consulting team to fall back on for advice forces them to train on the job while your business ends up footing the bill for their continuing education.

  • Gain Access to Expertise in Sophisticated Network Issues
    The majority of smaller support firms or independent consultants focused on small business network support are capable of delivering connect-the-dots fixes but don't have the experience to work cost-effectively with complicated IT environments that have mixed platforms, numerous offices, VoIP systems, remote workers, integrated financial and analytical software, data-driven web sites, and specialized line-of-business software. Progent's background with global enterprises and Progent's extensive team of experts can benefit your business because enterprise environments are inherently complicated, support problems demand in-depth understanding of in many technical areas, and reaching a high level of stability, reliability, and protection requires industry-proven processes.

  • Create a Solid Foundation for Seamless Growth
    Small companies typically start with an IT system cobbled together on a shoestring budget. Lacking a solid basis, a series of band-aid repairs commonly get piled on top of a weak foundation. As a company grows, reliability and scalability issues can obstruct the success of the business. These networks need thorough assessment, smart strategic planning, and in-depth experience to migrate to an IT environment that will act as the reliable basis to handle current business requirements and support downstream growth.

  • Team with Solution Consultants, Not Product Resellers
    Small businesses need guidance and insight to work through an ever more complicated array of IT options offered for accelerating growth and improving efficiency. Businesses do not need an IT consultant or support firm that tries to sell them products. Progent eliminates conflicts of interest by not reselling any products. Progent sells services exclusively. This permits Progent to align consulting support with the genuine needs of customers. Mixing network consulting and product reselling can lead to a conflict where the recommended solution is built around a predetermined technology rather than being based on the true requirements of a client.

Contact Progent
In case your Vacaville, California business needs to contact Progent to ask about IT outsourcing, consulting, or tech support, phone 800-993-9400 or see Contact Progent.

Fast Remote Network Support
For immediate remote help, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).

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