Low-cost Computer Help from Microsoft Qualified Experts for Businesses in Vacaville, CA
By delivering professional know-how when you need it, making available specialized expertise for key business applications, providing innovative services such as virtual data center hosting, billing only for help delivered, and requiring no setup fees or retainers for standard services, Progent helps you to increase the competitive value of your It system and reduce service expenses. Progent recognizes that information system protection, reliability, and performance are just as critical to small businesses as to major enterprises but that smaller organizations lack the economy of scale to invest heavily in information networks and internal support staffs. Progent's fundamental value proposition is that no network consulting firm can equal Progent's ability to deliver the IT support expertise your business requires when you require it and at a cost you can afford.

For medium-size and enterprise businesses, Progent can provide co-sourcing support to reinforce the technical skills of your internal network service team. Co-sourcing can reduce expenses and help meet schedules for big IT initiatives such as software development, disaster recovery planning and testing, security audits, merging datacenters, or technology migrations and upgrades.

Progent can in addition offer access to certified experts to assist your company to plan and implement your cloud computing strategy.

Primary Technologies Supported by Progent for Vacaville, California Business Networks
As a Microsoft-certified Partner IT service firm with a large group of Cisco certified CCIE network experts and Apple certified consultants, Progent offers emergency assistance and low-cost online consulting to Vacaville, CA businesses for a broad range of information technologies such as:

Support Delivery Alternatives for Vacaville, California Companies
Progent has a variety of options for providing small companies and local governments with cost-effective IT services for technical support, system architecture, hosting, and IT management. Progent's paradigm for delivering network support services is based on the Help Desk Call Center operational structure common to larger IT organizations. Progent's Contact Center Support Model ensures fast response, comprehensive service records, consistent follow-through, and strict expense monitoring across an array of network service delivery alternatives that include remote troubleshooting, in-person support, top-level consulting, plus server and application hosting.

  • Online Service
    Progentís Technical Response Center (TRC) provides urgent and routine remote assistance for Windows, Linux, Apple OS X, and Cisco-based environments in the U.S. and globally. Progent's certified service experts can help clients to troubleshoot and repair network problems without the cost or delay of in-person service visits. The experience of Progent's IT consultants makes it possible to handle most IT problems rapidly. For complex problems, Progent's depth of expertise makes it possible to escalate trouble tickets to advanced subject matter experts. Progent offers a streamlined, web-accessible signup procedure for new clients to accommodate emergency situations and Progent charges per minute with zero sign-up fees or time minimums, so you pay only for the assistance you get. Experts available remotely include Cisco-qualified CCIE network engineers, Microsoft-qualified MCSE consultants, and CISSP-certified security engineers. Learn additional information about Progent's online computer support expertise.

  • On-site Service
    Progent provides on-site technical assistance for signed-up clients in larger cities in the U.S. Progent's onsite service personnel can work in tandem with Progent's online support engineers to deliver small and midsize companies the best of both worlds: in-person support technicians when you need them plus the on-line expertise of Progent's seasoned team of network engineers, security specialists, and business software developers. The wait time for in-person service visits is usually less than one business day. Progent requires no sign-up or retainer fee for registering as a Progent customer for onsite service. Learn more details concerning how to sign up for Progent's onsite network support.

  • Phone Support
    Progent's Help Desk Call Center Outsourcing Services are intended for all companies who require prompt and reliable support from an online Help Desk with effective telephone support, online repair tools, and sufficient technical depth for full escalation. Because small and midsize businesses typically are constrained by tight IT funds and can spare scant executive bandwidth for handling IT support tasks, Progent's Help Desk Call Center Outsourcing Services could be the most efficient way to make sure that business information networks are always up and running. Read more concerning Progent's Help Desk Call Center services.

  • Consulting Expertise
    Progent provides small companies affordable availability of world-class IT professionals who can deliver help with vital technologies including Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server and application support, Cisco network design, network security consulting, non-stop it system engineering, virtualization strategies, plus configuration, programming and training for business software including financials, operations, management reporting, sales automation, and office productivity suites. Progent can help with one-time projects such as office relocations and massive system migrations, longer term projects like business information application programming and support, relational database application programming and administration support, and web design, on-going support such as System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting services for network monitoring and system administration, or urgent services such as disaster recovery and virus cleanup.

  • Application Hosting
    Progent offers hosting for key business applications such as Microsoft Exchange Server and SQL Server in order to provide small businesses with higher degrees of reliability, security, and recoverability than is feasible with the class of in-house data center that is practical for the majority of small and midsize businesses. Since Progent utilizes the same data centers that host the equipment of some of the planet's biggest IT companies, Progent can save you the investment in creating and maintaining the infrastructure required for world-class cooling, power failover, and uninterruptible Internet connectivity. For managed applications, Progent can also ensure that upgrades and revisions remain current, protection and efficiency is continually monitored, and systems are consistently backed up and ready for full and prompt restoration. Learn more concerning Progent's hosting for Exchange and other critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service provides full hosting for the entirety of a small organization's servers in an environment that not only provides the highest degree of dependability and extensibility but that is also easy for customers to migrate to a different support firm or to bring internally if your circumstance calls for it. Progent's Private Cloud hosting is structured around tested virtualization techniques that permit businesses with mixed environments to save significantly on the expense of capital equipment, system maintenance, and IT management while getting enterprise-class availability and an unprecedented degree of vendor independence. In contrast to conventional Software as a Service hosting models, Progent's Private Cloud Hosting Service covers all server-based software in a single centrally managed service, can support the multi- platform and loosely standardized environments common with smaller companies, and keeps ownership of the software licenses in the client's possession so that migrating to a different virtual host is quick, safe, and affordable. This eliminates ending up a captive to a specific hosting provider while still providing all the cost savings related to SaaS hosting alternatives.

  • Hybrid Cloud Integration Consulting
    Progent offers advanced remote consulting services to help businesses of all sizes connect their networks with popular public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can assist your it team to plan and manage cost-effective ecosystems that support Windows and Linux systems and apps in both cloud-centric solutions or in hybrid architectures that seamlessly combine physical IT assets along with cloud services. To help you to integrate cloud services with physical datacenters, Progent offers a range of public cloud migration services such as Office 365 integration with on-premises installations of Exchange, Microsoft Azure design and deployment services, Amazon Web Services (AWS) cloud integration support, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has more than 15 years of experience delivering high-level consulting expertise online, and Progent can make sure you successfully carry out your cloud integration projects on schedule and affordably.
Progent's Low-Cost Managed Services for Remote Network Management
Progent's low-cost ProSight line of network monitoring and management services is intended to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all aspects of information assurance. ProSight managed services offered by Progent include:
  • ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes cutting edge behavior machine learning technology to guard endpoints and physical and virtual servers against new malware assaults such as ransomware and file-less exploits, which easily escape traditional signature-based AV tools. ProSight ASM protects on-premises and cloud resources and offers a unified platform to address the complete malware attack progression including protection, identification, mitigation, remediation, and forensics. Top features include single-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Security
    Progent's ProSight Enhanced Security Protection (ESP) managed services deliver affordable in-depth security for physical servers and virtual machines, workstations, smartphones, and Exchange Server. ProSight ESP uses adaptive security and advanced machine learning for round-the-clock monitoring and responding to cyber threats from all attack vectors. ProSight ESP offers two-way firewall protection, penetration alerts, endpoint control, and web filtering via cutting-edge technologies incorporated within one agent managed from a unified control. Progent's data protection and virtualization experts can assist you to plan and implement a ProSight ESP deployment that meets your company's specific requirements and that allows you prove compliance with government and industry data security regulations. Progent will assist you define and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that require immediate attention. Progent's consultants can also help your company to install and verify a backup and restore system such as ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange filtering.

  • ProSight DPS: Managed Backup and Recovery
    ProSight Data Protection Services from Progent provide small and medium-sized organizations an affordable and fully managed service for reliable backup/disaster recovery (BDR). For a fixed monthly cost, ProSight Data Protection Services automates your backup processes and allows fast recovery of vital files, applications and virtual machines that have become unavailable or damaged due to hardware breakdowns, software glitches, disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware images. Critical data can be protected on the cloud, to an on-promises device, or to both. Progent's cloud backup specialists can provide world-class expertise to set up ProSight DPS to be compliant with regulatory standards like HIPPA, FINRA, PCI and Safe Harbor and, when necessary, can help you to recover your critical information. Read more about ProSight DPS Managed Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for small and mid-sized businesses to diagram, track, enhance and troubleshoot their networking appliances such as routers, firewalls, and access points plus servers, printers, client computers and other networked devices. Using state-of-the-art RMM technology, ProSight WAN Watch ensures that infrastructure topology maps are kept updated, copies and manages the configuration of almost all devices on your network, monitors performance, and generates alerts when potential issues are detected. By automating complex management and troubleshooting activities, ProSight WAN Watch can cut hours off ordinary tasks such as network mapping, reconfiguring your network, finding devices that need critical updates, or resolving performance problems. Find out more about ProSight WAN Watch infrastructure management services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption solution that uses the technology of top information security companies to deliver centralized management and comprehensive security for your email traffic. The powerful architecture of Email Guard managed service combines cloud-based filtering with an on-premises security gateway device to provide advanced protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-based malware. The cloud filter serves as a preliminary barricade and keeps most unwanted email from making it to your network firewall. This decreases your exposure to inbound threats and conserves system bandwidth and storage. ProSight Email Guard's onsite security gateway appliance provides a further level of inspection for inbound email. For outgoing email, the local gateway provides AV and anti-spam filtering, DLP, and encryption. The onsite gateway can also help Exchange Server to track and safeguard internal email traffic that stays within your security perimeter. Learn more about Progent's Email Guard spam filtering, virus blocking, content filtering and data leakage prevention.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management techniques to help keep your network running at peak levels by tracking the health of critical assets that power your business network. When ProSight LAN Watch uncovers a problem, an alarm is transmitted immediately to your specified IT management personnel and your Progent engineering consultant so that all potential problems can be addressed before they can disrupt your network Learn more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a secure fault tolerant data center on a fast virtual host configured and maintained by Progent's network support professionals. With the ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system platforms, and the apps. Because the system is virtualized, it can be moved easily to an alternate hosting solution without requiring a time-consuming and difficult configuration process. With ProSight Virtual Hosting, you are not locked into a single hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, find and protect data about your IT infrastructure, procedures, business apps, and services. You can quickly find passwords or IP addresses and be alerted automatically about impending expirations of SSLs ,domains or warranties. By updating and organizing your network documentation, you can save as much as half of time spent trying to find critical information about your IT network. ProSight IT Asset Management features a common repository for storing and collaborating on all documents required for managing your network infrastructure such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT information. Whether youíre making improvements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the knowledge you require the instant you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable way for small and mid-size businesses to obtain an objective evaluation of the overall health of their IT system. Based on some of the leading remote monitoring and management (RMM) platforms available, and overseen by Progent's certified team of IT experts, ProSight Network Audits show you how well the deployment of your core infrastructure assets adhere to leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide immediate ROI such as a more manageable Active Directory (AD) environment. Both versions also include one year of state-of-the-art remote network monitoring and management. Advantages can include lower-cost management, improved compliance with information security regulations, higher utilization of IT resources, quicker troubleshooting, more dependable backup and recovery, and increased uptime. Learn more information about Progent's ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service built around a brief phone interview with a Progent backup/recovery expert. The interview is intended to help evaluate your organization's preparedness to block or recover quickly from a ransomware attack. Progent will consult with you personally to collect information about your current antivirus tools and backup system, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can follow industry best practices to deploy a cost-effective security and backup system that meets your business needs. For more information, visit Progent's ProSight Ransomware Preparedness Report Service.

Unique Benefits of Teaming with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is an acknowledged leader in supporting the baseline system software and office productivity applications important to the majority of small and mid-size businesses. As a Cisco-certified partner, Progent also offers expertise for an increasingly sophisticated array of infrastructure technologies such as PIX and ASA firewalls, routers and switches, VoIP options, and wireless connectivity. Furthermore, Progent's CISSP-qualified security experts, CISM-authorized security professionals, CISA-qualified security audit consultants and GIAC-certified information assurance professionals offer a company-wide view of network security and can help with advanced security programs such as SIEM solutions to help enterprises comply with industry guidelines and statutory mandates for network data protection and incident reporting.

The scope and size of Progent's consulting staff bring a unique array of benefits to organizations wishing to maximize the productivity of their information system within a realistic budget. These benefits include:

  • Best Industry Practices
    Progentís team of Microsoft and Cisco certified experts average longer than ten years of real-world industry background, at the front lines of IT service, executing a wide range of IT tasks for a large mix of clients. Every Progent consultant shares a refined set of personal best practices which are incorporated into shared best practices standards that Progent teaches its consulting team. This ensures that you get not only expert IT capability, but also a consultant with field-tested methods for fixing actual network problems rapidly. Learn more about Progent's best practices for network consulting.

  • Granular Pricing Structure
    Progent's pricing policy is to charge for remote support and on-premises visits by the minute. Consequently, you are charged just for received support. Progent does not demand a higher rate for off-hours or priority support, and Progent does not charge for travel except for urgent support where on-site time is less than 4 hours. Also, Progent applies no startup fee and requires no retainer for support services delivered during regular business hours. Many service organizations impose large minimum payments or charge in increments of fifteen minutes or more. Progent's one-minute pricing granularity does away with king-size invoices for fast solutions. An additional advantage of granular billing is that clients are less tempted to allow less critical problems to stay unaddressed until they grow into major problems. Read more concerning Progent's value pricing for IT outsourcing.

  • Full Reporting of Network Services
    Progent has created a sophisticated service reporting system that records and organizes detailed documentation for all delivered support activities. Unlike some independent consultants or small service firms who provide scant documentation or specifics of services done, each service provided by Progent is accompanied by full documentation. Each Progent staff member has access to the support documentation sent by every consultant to every customer. The discipline of detailing and organizing support activity allows more effective service and eliminates a variety of typical misfortunes such as when a support client is effectively held hostage to a consultant who wonít release vital service information. Learn more about Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's consultants to clients. By teaching clients to deal with problems that are within their comfort zone, Progent is able to focus on delivering high-value services where Progent has few competitors. Small companies who utilize freelance service providers or who maintain in-house IT staffs benefit when Progent transfers information about critical technology and proven methodologies to make their networks more robust, secure, and productive. Learn more concerning Progent's knowledge transfer services.

Contact Progent
If your Vacaville, California company needs to contact Progent to find out about IT outsourcing, consulting, or tech support services, phone 800-993-9400 or go to Contact Progent.

Immediate Online Network Help
For fast remote assistance, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).
















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