Low-cost Network Tech Support from Microsoft Qualified Consultants for Companies in Vacaville, CA
By delivering world-class know-how whenever you need it, making available specialized expertise for critical business applications, offering high-value services like virtual server hosting, billing solely for help delivered, and requiring no setup fees or retainers for standard services, Progent enables your company to increase the competitive value of your information network and cut support expenses. Progent recognizes that information system security, reliability, and performance are as important to small businesses as to major corporations but that smaller companies lack the leverage to invest aggressively in computer networks and in-house service groups. Progent's fundamental value proposition is that no network support organization can match Progent's ability to provide the network support your company requires when you need it and at prices you can afford.

For larger businesses, Progent can provide co-sourcing services to supplement the subject matter expertise of your internal IT service team. This can save money and minimize technical risks for major IT initiatives like application programming, disaster recover/business continuity planning and testing, security evaluations, office consolidations, or technology migrations.

Progent can in addition offer access to accredited experts to assist your company to plan and implement your cloud strategy.

Primary Technologies Supported by Progent for Business Networks in Vacaville, California
Progent provides the support of accredited consultants for all aspects of network technology deployed in small companies and local governments. Products and technologies supported by Progent include:

Service Delivery Options for Vacaville, California Businesses
Progent has a selection of alternatives for providing small and midsize businesses and local governments with affordable IT services for troubleshooting, consulting, hosting, and IT management outsourcing. Progent's model for delivering network support is based on the Help Desk Call Center operational structure familiar to big IT support organizations. Progent's Helpdesk Service Model ensures rapid support, thorough service documentation, consistent follow-up, and tight expense monitoring across a range of network support delivery modes that include online repairs, on-premises support, top-level consulting, plus server hosting.

  • Remote Service
    Progentís Technical Response Center provides urgent and routine remote service for Microsoft Windows, Linux, Apple Mac, and Cisco-powered systems in the United States and globally. Progent's certified support professionals can assist clients to analyze and repair hardware and software issues without the expense or delay of on-premises support visits. The background of Progent's IT engineers allows them to resolve most IT problems rapidly. For complex problems, Progent's depth of expertise makes it possible to escalate trouble tickets to advanced specialists. Progent offers a convenient, web-based registration process for first-time clients to accommodate emergency network problems and Progent charges per minute with zero startup charges or time minimums, so you are invoiced only for the support you receive. Experts available remotely include Cisco-certified CCIE network engineers, Microsoft-certified MCSE consultants, and CISSP-certified security engineers. Learn additional information concerning Progent's remote computer troubleshooting expertise.

  • Onsite Support
    Progent offers on-site computer assistance for registered clients in larger cities in the United States. Progent's on-site support technicians can work in tandem with Progent's remote service engineers to deliver small and midsize companies the best of both worlds: in-person support professionals when you need them plus the on-line expertise of Progent's seasoned team of network engineers, security specialists, and business software developers. The wait time for on-site support visits is usually less than one business day. There is no start-up or retainer fee for becoming a Progent customer for on-premises service. Learn more details about why to register for Progent's in-person computer support.

  • Help Desk
    Progent's Help Desk Outsourcing Services are intended for small and midsize businesses and local governments who require prompt and reliable access to an online Contact Center with effective phone assistance, remote troubleshooting capability, and enough technical depth for all needed escalation. Because smaller businesses usually are constrained by tight IT funds and can provide little management bandwidth for dealing with network support tasks, Progent's Helpdesk Services could be the most efficient way to make sure that business information systems are always productive. Read more about Progent's Help Desk Call Center services.

  • IT Consulting Expertise
    Progent provides small and midsize companies affordable access to enterprise-class consultants who can deliver help with vital technologies including Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server and application support, Cisco network design, network protection consulting, fault tolerant it system consulting, virtual server strategies, plus configuration, customization and support for small business applications including financials, ERP and MRP, business analytics, CRM, and office productivity packages. Progent can help with one-shot projects including site relocations and major software upgrades, extended projects such as business reporting application development and customization, database application programming and administration services, and web design, on-going services including Microsoft System Center 2012 Operations Manager (SCOM 2012) expertise and SCOM 2016 consulting services for network health monitoring and network management, or urgent response such as disaster recovery and virus cleanup.

  • Application Hosting
    Progent can host vital applications like Exchange and SQL Server to provide small and midsize companies with higher levels of availability, security, and performance than is possible with the class of internal data center that is realistically affordable for most small and midsize organizations. Since Progent utilizes the same facilities that support the equipment of many of the world's largest information technology organizations, Progent can eliminate the cost of building and managing the infrastructure needed for enterprise-class environmental control, power backup, and redundant Internet connectivity. For managed applications, Progent can also ensure that patches and revisions stay updated, protection and performance is constantly tracked, and systems and data files are regularly archived and ready for full and rapid restoration. Find out additional information about Progent's hosting for Exchange and other mission-critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service provides full hosting for all of a small organization's production servers in a setting that not only delivers the highest degree of availability and extensibility but that is in addition easy for clients to migrate to another support firm or to move in-house if your situation warrants it. Progent's Private Cloud hosting is built around proven virtualization techniques that permit companies with mixed environments to save significantly on the expense of hardware, infrastructure maintenance, and network administration while getting enterprise-class reliability and an unparalleled level of vendor independence. Unlike ordinary Software as a Service hosting models, Progent's Private Cloud Hosting encompasses all server-based applications in a single centrally managed solution, can support the mixed- OS and loosely standardized networks typical of small companies, and retains ownership of the software in the client's hands so that migrating to a different virtual system is quick, reliable, and affordable. This avoids ending up a prisoner of a specific hosting provider while still offering all the cost savings associated with ASP and SaaS hosting services.

  • Hybrid Cloud Planning and Integration Services
    Progent offers expert remote support to help companies of any size integrate their IT infrastructure with popular public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can assist your it team to plan and manage hybrid ecosystems that can include Windows and Linux systems and applications in either cloud-centric solutions or in hybrid architectures that combine physical resources as well as public clouds. To assist you to integrate public clouds with physical datacenters, Progent can provide a range of public cloud integration services such as Office 365 Exchange Online integration solutions with on-premises Exchange, Microsoft Azure design and deployment services, Amazon Web Services cloud migration, and Amazon Web Marketing Service programming and debugging. Progent has over 15 years of background delivering advanced consulting expertise online, and Progent can help you successfully carry out your cloud integration initiatives on schedule and within your budget.

Unique Advantages of Teaming with Progent
As a Microsoft Gold Certified Partner and Small Business Specialist, Progent is a recognized expert at the fundamental system software and productivity applications used by the majority of small and mid-size businesses. As a Cisco-certified partner, Progent also can provide expertise for an ever more sophisticated collection of network technologies including PIX and ASA firewalls, routers and switches, VoIP solutions, and wireless connectivity. Furthermore, Progent's CISSP-certified security consultants, CISM-certified security engineers, CISA-qualified security audit specialists and GIAC-certified information assurance experts can provide a business-wide view of network protection and can assist with advanced security programs such as SIEM solutions to help companies comply with industry guidelines and government regulations for IT information protection and incident reporting.

The breadth and size of Progent's consulting staff offer a powerful set of benefits to organizations trying to maximize the productivity of their IT system within an affordable budget. These advantages include:

  • Best Service Methodology
    Progentís staff of Microsoft and Cisco certified experts average longer than a decade of real-world professional background, in the trenches of IT service, performing a wide variety of technical tasks for a large array of clients. Each Progent support professional shares a refined set of personal best practices which are incorporated into shared leading practices standards that Progent teaches its support staff. This ensures that you get not only expert technical skills, but also a support engineer with proven methods for fixing real-world network problems rapidly. Learn more details about Progent's best practices for network consulting.

  • Granular Pricing
    Progent's pricing model is to charge for online support and on-premises visits per minute. As a result, you pay only for delivered support. Progent does not impose a more expensive rate for off-hours or urgent support, and Progent does not bill for travel except for urgent support where on-site work is less than four hours. Also, Progent imposes no service activation charge and requires no retainer for services delivered during regular working hours. Many service organizations demand substantial minimum payments or bill in increments of fifteen minutes or longer. Progent's one-minute pricing granularity avoids major invoices for fast repairs. An additional advantage of granular billing is that you won't be tempted to allow minor issues to stay unaddressed until they become major ones. Find out more concerning Progent's value pricing for IT outsourcing.

  • Complete Documentation of Delivered Services
    Progent has developed a sophisticated service reporting system that records and organizes detailed documentation for all billed services. Unlike many independent consultants or local support organizations who offer scant documentation or details of services done, each service delivered by Progent is accompanied by comprehensive documentation. Each Progent staff member has access to the service documentation sent by each consultant to each client. The discipline of documenting and organizing service records allows more effective service and avoids a slew of common misfortunes such as when a service customer is virtually held hostage to a consultant who refuses to release the keys to the kingdom. Learn additional information concerning Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent practices information transfer from Progent's consultants to clients. By educating customers to handle technical issues that are within their scope, Progent can concentrate on delivering hard-to-find services where Progent faces little competition. Small companies who work with freelance consultants or who maintain internal IT personnel benefit when Progent passes on knowledge about critical technology and proven methodologies to make their IT environments more robust, protected, and productive. Learn more details about Progent's knowledge transfer services.

Get in Touch with Progent
In case your Vacaville, California business wants to contact Progent for network outsourcing, consulting, or technical support, phone 800-993-9400 or see Contact Progent.

Immediate Remote Technical Assistance
For fast online assistance, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).
















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