Affordable Network Troubleshooting from Microsoft and Cisco Qualified Consultants for Businesses in Vallejo, CA
By offering professional know-how when you need it, providing specialized knowledge for key applications, offering innovative services like virtual data center hosting, billing only for help you receive, and requiring no setup fees or retainers for standard services, Progent enables your company to increase the business value of your It system and cut support expenses. Progent appreciates that network security, reliability, and efficiency are as critical to small companies as to large enterprises but that smaller organizations don't have the economy of scale to invest aggressively in computer technology and internal support staffs. Progent's basic competitive advantage is that no IT consulting organization can equal Progent's ability to provide the IT support expertise your business requires whenever you need it and at a cost you can justify.

For mid-size and large businesses, Progent offers co-sourcing support to add to the skills of your internal network service personnel. This can reduce expenses and help meet schedules for big projects like software development, disaster recovery preparedness, network security audits, office consolidations, or technology migrations.

Progent can also offer the services of certified experts to assist your company to plan and implement a sensible cloud strategy.

Main Practice Areas Serviced by Progent for Office Networks in Vallejo, California
Progent provides the services of accredited experts for all aspects of business network technology found in small companies and local governments. Products and technologies serviced by Progent include:

Support Delivery Options for Vallejo, California Companies
Progent offers a variety of alternatives for providing small companies with cost-effective computer services for troubleshooting, system architecture, hosting services, and network management outsourcing. Progent's paradigm for providing network support is built on the Help Desk operational structure common to larger IT organizations. Progent's Contact Center Support Model promotes rapid response, comprehensive activity records, consistent follow-up, and tight expense control across an array of network service delivery alternatives that include remote troubleshooting, onsite support, high-end consulting, as well as server and application hosting.

  • Remote Support
    Progentís Technical Response Center (TRC) offers urgent and routine remote assistance for Microsoft Windows, Linux, Apple, and Cisco-powered systems in the United States and globally. Progent's certified support experts can help clients to analyze and fix network problems without the cost or delay of travel for onsite support visits. The background of Progent's IT engineers allows them to handle most network issues quickly. For the most complex issues, Progent's breadth of knowledge allows the support team to escalate trouble tickets to advanced specialists. Progent offers a streamlined, web-based registration procedure for first-time clients to accommodate emergency network problems and Progent bills per minute with zero startup fees or minimums, so you pay only for the assistance you get. Specialists available remotely include Cisco-certified CCIEs, Microsoft-qualified MCSEs, and GIAC-certified security engineers. Learn more information about Progent's online computer support expertise.

  • Onsite Support
    Progent provides on-site technical support for signed-up customers in major metropolitan areas in the U.S. Progent's on-site support technicians can work in conjunction with Progent's online service experts to deliver small companies the optimal solution: on-premises service technicians when you require them plus the remote expertise of Progent's worldwide staff of network consultants, security professionals, and business application developers. The response time for on-site support calls is usually under 24 hours. Progent requires no start-up or retainer charge for registering as a Progent client for on-premises service. Find out more concerning how to sign up for Progent's onsite computer support services.

  • Phone Support
    Progent's Help Desk Services are intended for all businesses who need fast and reliable access to an online Help Desk with efficient telephone assistance, remote repair tools, and sufficient technical depth for all needed escalation. Because smaller companies typically have tight IT budgets and can spare little management attention for dealing with IT support, Progent's Contact Center Outsourcing Services could be the most efficient option to ensure that small business information systems stay up and running. Read more concerning Progent's Contact Center services.

  • Consulting Services
    Progent provides small and midsize businesses budget-friendly availability of world-class consultants who can deliver assistance with vital products and technologies including Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Windows Server and application expertise, Cisco network design, company-wide network protection consulting, fault tolerant it system engineering, server virtualization solutions, plus configuration, programming and support for small business applications including accounting, ERP, reporting, CRM, and office productivity suites. Progent can provide assistance with one-shot projects including site moves and massive system upgrades, extended initiatives like management information software programming and support, database software programming and DBA services, and web design, continuing support including System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting for network health monitoring and system management, or urgent services like disaster recovery and virus removal.

  • Application Hosting
    Progent offers hosting for vital business applications like Exchange and Microsoft SQL in order to provide small and midsize companies with higher levels of reliability, protection, and performance than is possible with the class of internal data center that is achievable for most small and midsize companies. Because Progent utilizes the same data centers that host the equipment of many of the world's largest IT companies, Progent can save you the expense of creating and managing the infrastructure required for enterprise-class environmental control, electrical failover, and uninterruptible Internet access. For hosted applications, Progent can also see to it that upgrades and revisions stay updated, protection and performance is constantly tracked, and systems and data files are regularly archived and ready for complete and prompt recovery. Learn additional information about Progent's hosting for Exchange Server and other critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service provides comprehensive hosting for all of a small company's servers in an environment that not only provides the highest level of fault-tolerance and expandability but that is also simple for customers to transfer to a different service firm or to move in-house whenever your circumstance calls for it. Progent's Private Cloud hosting service is built around proven virtualization technologies that permit companies with mixed networks to benefit significantly on the expense of capital equipment, system support, and network management while achieving world-class dependability and an unprecedented degree of vendor options. Unlike conventional SaaS hosting models, Progent's Private Cloud Hosting Service covers all server-based applications in one centrally managed package, can handle the multi- OS and loosely standardized networks common with small businesses, and keeps control of the software in the customer's hands so that moving to a new virtual host is fast, safe, and inexpensive. This eliminates becoming a prisoner of a specific hosting provider while still providing all the cost savings associated with SaaS hosting services.

  • Hybrid Cloud Integration Consulting Services
    Progent can provide advanced remote support services to help companies of all sizes integrate their networks with popular public cloud platforms such as Azure and Amazon Web Services (AWS). Progent can help you to plan and administer cost-effective environments that can include Windows and Linux systems and applications in either cloud-only solutions or in hybrid architectures that combine on-premises IT assets along with cloud services. To assist you to incorporate cloud services with networks, Progent offers a variety of public cloud integration services that include Office 365 Exchange Online integration with on-premises Exchange deployments, Microsoft Azure planning and deployment services, Amazon Web Services cloud migration, and Amazon Web Marketing Service programming and troubleshooting. Progent has more than 15 years of background providing advanced consulting support online, and Progent can help you complete your cloud migration projects on schedule and affordably.
Progent's Fixed-price Managed Services for Remote Network Monitoring and Management
Progent's affordable ProSight portfolio of network monitoring and management services is intended to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all facets of information assurance. ProSight managed services available from Progent include:
  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes cutting edge behavior-based analysis technology to defend endpoint devices and servers and VMs against modern malware assaults like ransomware and email phishing, which routinely escape traditional signature-based AV tools. ProSight Active Security Monitoring protects on-premises and cloud resources and provides a unified platform to manage the complete threat lifecycle including filtering, infiltration detection, mitigation, cleanup, and post-attack forensics. Key features include one-click rollback using Windows VSS and real-time system-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Unified Endpoint Protection
    ProSight Enhanced Security Protection managed services offer ultra-affordable in-depth protection for physical and virtual servers, workstations, smartphones, and Microsoft Exchange. ProSight ESP utilizes adaptive security and modern behavior analysis for continuously monitoring and responding to cyber threats from all attack vectors. ProSight ESP offers firewall protection, intrusion alerts, endpoint management, and web filtering via leading-edge tools incorporated within a single agent accessible from a single console. Progent's data protection and virtualization consultants can help your business to design and implement a ProSight ESP deployment that addresses your company's specific requirements and that allows you prove compliance with government and industry data security standards. Progent will help you define and configure security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that require urgent action. Progent's consultants can also assist your company to set up and test a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange filtering.

  • ProSight Data Protection Services: Managed Cloud Backup and Recovery
    ProSight Data Protection Services from Progent provide small and mid-sized businesses an affordable and fully managed service for reliable backup/disaster recovery (BDR). For a low monthly cost, ProSight DPS automates your backup processes and enables fast recovery of critical data, apps and virtual machines that have become unavailable or damaged due to hardware breakdowns, software glitches, disasters, human error, or malware attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local device, or mirrored to both. Progent's backup and recovery specialists can provide world-class expertise to configure ProSight DPS to be compliant with regulatory requirements like HIPPA, FINRA, and PCI and, whenever necessary, can help you to restore your business-critical data. Find out more about ProSight Data Protection Services Managed Backup.

  • ProSight WAN Watch: Infrastructure Management
    Progentís ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for small and mid-sized businesses to map, track, optimize and debug their networking appliances such as routers, firewalls, and load balancers as well as servers, client computers and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that network maps are kept current, captures and manages the configuration information of almost all devices connected to your network, monitors performance, and sends alerts when issues are discovered. By automating complex management and troubleshooting activities, WAN Watch can knock hours off ordinary chores like making network diagrams, expanding your network, finding devices that require important software patches, or identifying the cause of performance problems. Find out more about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email security platform that incorporates the services and infrastructure of top data security companies to deliver web-based control and comprehensive protection for all your email traffic. The powerful architecture of Progent's Email Guard managed service integrates cloud-based filtering with a local gateway device to offer complete defense against spam, viruses, Dos Attacks, DHAs, and other email-based threats. ProSight Email Guard's cloud filter serves as a first line of defense and blocks most unwanted email from reaching your network firewall. This decreases your vulnerability to external attacks and conserves network bandwidth and storage space. ProSight Email Guard's on-premises gateway device provides a further level of analysis for incoming email. For outbound email, the on-premises security gateway offers AV and anti-spam protection, protection against data leaks, and encryption. The on-premises gateway can also assist Microsoft Exchange Server to track and protect internal email that stays within your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data loss protection.

  • ProSight LAN Watch: Server and Endpoint Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management (RMM) techniques to help keep your network operating efficiently by tracking the health of vital computers that power your information system. When ProSight LAN Watch detects a problem, an alarm is sent automatically to your specified IT personnel and your assigned Progent engineering consultant so all looming problems can be addressed before they can impact your network Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a secure fault tolerant data center on a high-performance virtual machine host configured and maintained by Progent's network support experts. With the ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system platforms, and the apps. Because the system is virtualized, it can be ported immediately to an alternate hardware environment without a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into one hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, find and protect information about your network infrastructure, processes, business apps, and services. You can quickly locate passwords or IP addresses and be alerted about impending expirations of SSLs ,domains or warranties. By updating and organizing your network documentation, you can eliminate as much as half of time thrown away looking for vital information about your IT network. ProSight IT Asset Management features a centralized repository for storing and sharing all documents required for managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and associating IT information. Whether youíre making improvements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the knowledge you need as soon as you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable way for small and medium-size organizations to get an objective assessment of the health of their information system. Powered by some of the top remote monitoring and management (RMM) platforms available, and overseen by Progent's world-class group of IT experts, ProSight Network Audits help you see how well the configuration of your core infrastructure assets conform to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate ROI such as a cleaner Active Directory environment. Both also come with a year of advanced remote network monitoring and management. Benefits can include simpler network management, better compliance with information security regulations, higher utilization of IT resources, quicker troubleshooting, more reliable backup and recovery, and less downtime. Read more about Progent's ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service based on a brief interview with a Progent information assurance consultant. The interview is designed to evaluate your organization's ability either to block or recover quickly after a ransomware incident. Progent will consult with you personally to gather information concerning your current security profile and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow best practices to build a cost-effective security and backup/recovery environment that meets your business requirements. For additional information, visit The ProSight Ransomware Preparedness Report Service.

Why Progent Is the Right Choice for Vallejo, California Small Businesses
Progent's staff size, breadth of technical expertise, and familiarity with enterprise network consulting allow small and midsize businesses to avoid the pitfalls associated with excessive reliance on thinly staffed support organizations or individual consultants.

Teaming with Progent's Experts allows your small business to:

  • Prevent Excessive Reliance on Freelance Support Consultants
    For network services, small businesses often depend heavily on individual engineers. Although freelance service engineers carry lower expenses than more substantial IT service firms and can afford to bill apparently lower fees, freelancers are frequently too overworked to react quickly to urgent network problems. If an independent consultant is busy with different client, sick, on travelling, or in training, the lack of backup staff may force your company to wait for help during a crisis. The more your company expands, network downtime or problems with line-of-business programs become more expensive. The dollars you believed you were saving on a freelancer can evaporate quickly because of lower productivity. Also, when independent consultants confront new problems, the lack of a large engineering team to depend on for help forces them to learn in place while your organization winds up footing the costs for their continuing education.

  • Gain Access to Certified Professionals in Advanced Information Technology Issues
    Many small support firms or freelance consultants specializing in small company network consulting may excel at providing connect-the-dots fixes but don't have the experience to deal cost-effectively with complex IT environments with mixed operating systems, many locations, Voice over IP systems, remote workers, integrated financial and operational applications, eCommerce, and specialized business applications. Progent's experience with global companies and Progent's large staff of experts can be valuable to your company because big-company environments are characteristically complex, integration problems demand in-depth understanding of in numerous technical areas, and reaching an acceptable level of stability, reliability, and security calls for industry-tested processes.

  • Create a Solid Basis for Growth
    Small businesses typically start with a network implemented on a tight budget. Lacking a strong architecture, a series of improvised fixes often get tossed onto of a tenuous structure. As a business evolves, stability and expandability problems can obstruct the productivity of the business. Such environments require proper assessment, smart strategic planning, and broad-based experience to upgrade to a network infrastructure that will act as the solid basis to meet current business needs and support downstream growth.

  • Partner with Solution Finders, Not Product Resellers
    Small companies need direction and insight to work through an ever more complex array of technology options available for accelerating growth and enhancing productivity. Businesses do not need an IT engineer or support firm that tries to sell them products. Progent avoids conflicted motives by not reselling any products. Progent offers services exclusively. This allows Progent to align technical services with the real interests of clients. Combining network consulting and product reselling can lead to a situation where the proposed solution is based on a predetermined vendor rather than being based on the actual needs of a customer.

Get in Touch with Progent
In case your Vallejo, California business wants to contact Progent about network outsourcing, consulting, or technical support services, phone 800-993-9400 or see Contact Progent.

Immediate Remote Technical Help
For fast remote assistance, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).
















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