Expert Online Troubleshooting for Vallejo, California Small Business Computers from Certified Engineers
Small businesses have typically been overlooked by large IT support firms. Many small businesses allow themselves to become dangerously reliant on freelance engineers or small support firms who lack the bandwidth or comprehensive skill sets to respond quickly or efficiently to technical emergencies. Other small businesses turn to mass-market service providers that employ personnel able to provide standardized solutions to ordinary problems but who do not have the experience and versatility to handle the diversity of configurations and lack of standardization typical of small business IT networks.

Progent's proven approach to providing affordable and effective technical service to small businesses has made Progent among the premiere Microsoft-certified IT service firms in the United States. Progent has provided remote support to companies in every state in the United States (See Progent's client testimonials).

For mid-size and large companies, Progent offers co-sourcing services to supplement the skills of your in-house IT support group. This can save money and minimize technical risks for big IT initiatives like application programming, disaster recovery planning, network security evaluations, office consolidations, or technology migrations.

Progent can also offer the services of certified consultants to assist your business to design and implement a sensible cloud computing strategy.

Key IT Areas Supported by Progent for Vallejo, California Office Networks
As a Microsoft-certified Partner IT service company that maintains a large team of Cisco CCIE networking experts and Apple Computer accredited consultants, Progent provides emergency troubleshooting and low-cost online consulting to Vallejo, CA businesses for a broad array of computer technologies including:

Support Delivery Options Available for Vallejo, California Businesses
Progent offers a selection of alternatives for providing small businesses and local governments with affordable computer services for technical support, system architecture, hosting, and network administration. Progent's paradigm for providing computer support services is built on the Call Center structure familiar to big IT support groups. Progent's Help Desk Support Mechanism ensures fast support, thorough activity documentation, consistent follow-through, and tight cost monitoring for an array of IT support delivery modes that include remote repairs, onsite support, top-level consulting, plus server and application hosting.

  • Online Support
    Progentís Technical Response Center (TRC) provides emergency and routine remote service for Windows, Linux, Apple Mac, and Cisco-powered environments in the U.S. and worldwide. Progent's seasoned support professionals can help customers to analyze and repair network issues without the expense or time loss of travel for onsite service visits. The background of Progent's IT consultants allows them to resolve the majority of network issues rapidly. For the toughest issues, Progent's breadth of knowledge makes it possible to escalate troubleshooting tasks to world-class specialists. Progent offers a convenient, web-accessible signup procedure for new customers to address urgent situations and Progent bills per minute with zero startup charges or minimums, so you pay only for the help you receive. Specialists available online include Cisco-certified CCIEs, Microsoft-certified MCSEs, and CISA-certified security engineers. Find out more information concerning Progent's remote network troubleshooting expertise.

  • On-site Service
    Progent offers on-site technical assistance for registered clients in major metropolitan areas in the U.S. Progent's on-site support technicians can operate in tandem with Progent's online service experts to give small and midsize companies the best of both worlds: on-premises support technicians when you need them as well as the on-line expertise of Progent's worldwide staff of IT engineers, security professionals, and business software programmers. The wait time for in-person service calls is usually less than one business day. Progent requires no sign-up or retainer fee for registering as a Progent customer for onsite service. Learn more details concerning how and why to register for Progent's in-person computer service.

  • Help Desk Call Center
    Progent's Contact Center Services are designed for small and midsize businesses and local governments who need fast and dependable access to a professional Help Desk with effective telephone assistance, remote troubleshooting tools, and enough technical depth for full escalation. Because small and midsize businesses typically are constrained by tight information technology funds and can spare little executive bandwidth for dealing with IT support tasks, Progent's Help Desk Call Center Services could be the most efficient option to ensure that small business computer networks are always productive. Read more details about Progent's Help Desk outsourcing services.

  • IT Consulting Services
    Progent provides small companies budget-friendly access to enterprise-class consultants who can deliver assistance with vital technologies including Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server expertise, Cisco network design, company-wide network protection engineering, fault tolerant it system engineering, virtualization strategies, plus integration, customization and support for business applications such as financials, operations, business analytics, CRM, and productivity suites. Progent can provide assistance with short-term projects such as site moves and massive software migrations, extended initiatives such as business reporting software development and support, relational database software development and DBA services, and web development, on-going support such as Microsoft System Center 2012 Operations Manager expertise and SCOM 2016 consulting for IT infrastructure health monitoring and system management, or emergency services like data restoration and virus cleanup.

  • Application Server Hosting
    Progent offers hosting for critical applications like Microsoft Exchange Server and Microsoft SQL Server to provide small companies with higher levels of dependability, protection, and recoverability than is feasible with the type of in-house data center that is achievable for most small and midsize companies. Because Progent uses the same data centers that support the gear of some of the world's biggest information technology companies, Progent can save you the expense of building and managing the systems required for enterprise-class cooling, electrical backup, and uninterruptible Internet access. For hosted application servers, Progent can also see to it that upgrades and revisions remain updated, protection and performance is continually monitored, and systems and data files are regularly archived and ready for complete and rapid restoration. Find out additional information about Progent's hosting for Exchange Server and other mission-critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting offers full hosting for the entirety of a small or midsize organization's production servers in a setting that not only delivers the top degree of availability and extensibility but that is in addition simple for customers to transfer to a different support firm or to move in-house when your situation warrants it. Progent's Private Cloud hosting service is founded on proven virtual server techniques that allow small businesses with multi-vendor environments to save dramatically on the costs of hardware, infrastructure support, and network administration while achieving enterprise-class reliability and an unprecedented degree of vendor alternatives. Unlike ordinary Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting Service covers all server-based software in one centrally administered solution, can support the multi- OS and loosely standardized networks typical of smaller companies, and keeps ownership of the licenses in the customer's possession so that moving to a different virtual system is fast, safe, and affordable. This avoids ending up a captive to a single hosting provider while still providing all the cost savings related to SaaS hosting alternatives.

  • Hybrid Cloud Planning and Integration Services
    Progent offers expert remote consulting to help organizations of all sizes connect their IT infrastructure with leading public cloud platforms including Azure and Amazon Web Services (AWS). Progent can assist you to design and administer hybrid environments that support Windows and Linux systems and apps in either cloud-based systems or in hybrid architectures that combine on-premises IT assets as well as cloud services. To assist you to integrate public clouds with physical datacenters, Progent offers a variety of cloud migration services that include Office 365 integration with on-premises Exchange, Microsoft Azure planning and deployment services, Amazon Web Services (AWS) cloud migration, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has over 15 years of experience providing advanced consulting expertise online, and Progent can make sure you complete your cloud integration initiatives quickly and within your budget.
Progent's Flat-rate Managed Services for Remote Network Management
Progent's value-priced ProSight series of network monitoring and management services is intended to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all facets of information assurance and compliance. Managed services available from Progent include:
  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection service that incorporates cutting edge behavior-based machine learning tools to defend endpoint devices as well as physical and virtual servers against new malware assaults like ransomware and file-less exploits, which easily get by traditional signature-based AV tools. ProSight ASM safeguards on-premises and cloud resources and offers a single platform to automate the entire threat lifecycle including blocking, identification, mitigation, cleanup, and forensics. Top features include single-click rollback with Windows VSS and real-time network-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Unified Endpoint Security
    Progent's ProSight Enhanced Security Protection (ESP) managed services deliver affordable multi-layer protection for physical servers and virtual machines, desktops, smartphones, and Exchange email. ProSight ESP utilizes contextual security and advanced heuristics for round-the-clock monitoring and reacting to cyber threats from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, endpoint control, and web filtering via leading-edge technologies incorporated within one agent accessible from a single console. Progent's security and virtualization experts can assist your business to plan and configure a ProSight ESP deployment that meets your organization's unique requirements and that allows you demonstrate compliance with government and industry data security regulations. Progent will assist you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that require immediate attention. Progent's consultants can also assist your company to install and verify a backup and restore solution such as ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange email filtering.

  • ProSight DPS: Managed Backup
    ProSight Data Protection Services from Progent provide small and mid-sized organizations a low cost and fully managed service for secure backup/disaster recovery (BDR). For a fixed monthly rate, ProSight DPS automates and monitors your backup processes and allows fast restoration of vital data, apps and virtual machines that have become lost or corrupted as a result of component failures, software bugs, disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware images. Important data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's BDR specialists can deliver advanced support to set up ProSight Data Protection Services to to comply with government and industry regulatory standards such as HIPPA, FIRPA, and PCI and, when needed, can help you to recover your critical data. Learn more about ProSight DPS Managed Backup.

  • ProSight WAN Watch: Infrastructure Management
    Progentís ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for smaller businesses to map out, monitor, optimize and debug their connectivity hardware like switches, firewalls, and wireless controllers plus servers, printers, endpoints and other devices. Incorporating state-of-the-art RMM technology, WAN Watch ensures that network maps are always updated, copies and manages the configuration of almost all devices on your network, tracks performance, and generates alerts when problems are detected. By automating tedious management activities, ProSight WAN Watch can cut hours off common tasks such as network mapping, reconfiguring your network, finding devices that require critical software patches, or isolating performance issues. Learn more about ProSight WAN Watch network infrastructure management consulting.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email security solution that incorporates the technology of top information security vendors to deliver centralized control and comprehensive protection for all your email traffic. The hybrid structure of Progent's Email Guard managed service integrates a Cloud Protection Layer with a local security gateway appliance to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. ProSight Email Guard's Cloud Protection Layer serves as a first line of defense and keeps most threats from reaching your network firewall. This reduces your exposure to external threats and saves network bandwidth and storage space. ProSight Email Guard's onsite security gateway appliance adds a further layer of analysis for incoming email. For outbound email, the on-premises gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and encryption. The on-premises security gateway can also assist Exchange Server to track and safeguard internal email that stays within your security perimeter. Learn more about Progent's Email Guard spam filtering, virus blocking, content filtering and data loss prevention.

  • ProSight LAN Watch: Server and Endpoint Remote Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses advanced remote monitoring and management technology to keep your network running at peak levels by checking the state of vital assets that power your business network. When ProSight LAN Watch uncovers a problem, an alert is transmitted immediately to your specified IT personnel and your Progent engineering consultant so all potential issues can be addressed before they have a chance to disrupt your network Learn more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a protected Tier III data center on a high-performance virtual machine host configured and managed by Progent's IT support experts. With Progent's ProSight Virtual Hosting model, the customer owns the data, the OS platforms, and the applications. Since the system is virtualized, it can be moved easily to a different hosting solution without a lengthy and difficult configuration process. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, retrieve and safeguard information related to your network infrastructure, processes, business apps, and services. You can quickly find passwords or IP addresses and be warned about impending expirations of SSLs or warranties. By cleaning up and managing your IT infrastructure documentation, you can save as much as 50% of time spent trying to find critical information about your IT network. ProSight IT Asset Management features a common repository for storing and sharing all documents required for managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and relating IT information. Whether youíre making enhancements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the information you require the instant you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost way for small and medium-size organizations to obtain an objective evaluation of the health of their network. Based on some of the top remote monitoring and management (RMM) tools in the industry, and supervised by Progent's world-class team of IT experts, ProSight Network Audits help you see how closely the configuration of your essential network assets conform to best practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver instant benefits such as a cleaner Active Directory system. Both versions also come with a year of cutting-edge remote network monitoring and management. Advantages can include lower-cost network management, improved compliance with government and industry security regulations, more efficient utilization of network resources, quicker troubleshooting, more reliable backup and recovery, and increased uptime. Read more information about Progent's ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service built around a brief phone discussion with a Progent information assurance consultant. The fact-finding interview is intended to help evaluate your company's preparedness either to stop or recover quickly from a ransomware attack. Progent will work with you directly to gather information concerning your current AV defense and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow best practices to build an efficient AV and backup/recovery system that meets your business needs. For details, refer to Progent's ProSight Ransomware Preparedness Report.

Special Advantages of Teaming with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is a recognized leader in supporting the core network software and productivity programs used by the majority of small and mid-size companies and local governments. As a Cisco-certified partner, Progent also can provide help for an ever more complex array of infrastructure products including PIX and ASA firewalls, switches, routers, voice-over-IP solutions, and wireless access. Furthermore, Progent's CISSP-certified security consultants, CISM-qualified security engineers, CISA-qualified security audit consultants and GIAC-authorized information assurance experts offer a business-wide view of system security and can help with advanced security programs like Security information and Event Management (SIEM) solutions to help companies comply with business standards and government requirements for network data security and reporting.

The breadth and depth of Progent's consulting staff offer a powerful set of benefits to companies wishing to increase the productivity of their information network within a realistic budget. These benefits include:

  • Best Industry Service Methodology
    Progentís team of Microsoft and Cisco qualified consultants average more than ten years of hands-on professional experience, in the trenches of IT service, executing a broad variety of IT projects for a large mix of businesses. Each Progent support professional shares a refined set of personal best practices which are incorporated into company-wide leading practices standards that Progent teaches its support team. This guarantees that you get not just world-class technical help, but also a support engineer with proven approaches for resolving real-world network problems quickly. Find out additional information about Progent's best practices for network consulting.

  • Granular Pricing Model
    Progent's pricing model is to bill for phone support and on-site visits by the minute. Consequently, you are billed exclusively for received services. Progent does not demand a higher rate for after-hours or priority support, and Progent does not charge for travel except for emergency support where on-site time is less than four hours. Also, Progent imposes no service activation charge and requires no retainer for services delivered during regular working hours. Many service organizations impose substantial minimum fees or bill in increments of fifteen minutes or longer. Progent's small pricing granularity eliminates big bills for fast fixes. An additional benefit of by-the-minute pricing is that your company are not inclined to permit less critical problems to fester until they grow into major ones. Find out additional information about Progent's value pricing for IT outsourcing.

  • Full Reporting of Network Services
    Progent has developed a sophisticated service reporting system that records and organizes complete documentation for all billed services. Unlike many freelance consultants or small service firms who provide scant documentation or specifics of tasks done, each service provided by Progent is tracked by full documentation. Each Progent consultant has access to the support documentation sent by every consultant to every client. The discipline of detailing and organizing service records results in more effective support and eliminates a variety of typical misfortunes such as when a service client is virtually held hostage to a consultant who wonít let go of the keys to the kingdom. Find out more about Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's support experts to clients. By educating customers to deal with technical issues that are within their scope, Progent can focus on offering hard-to-find skills where Progent has few competitors. Small companies who utilize freelance consultants or who maintain internal support personnel benefit when Progent transfers knowledge about new technology and proven processes to make their IT environments more reliable, protected, and efficient. Learn additional information concerning Progent's knowledge transfer services.

Get in Touch with Progent
In case your Vallejo, California business needs to contact Progent to ask about network outsourcing, consulting, or tech support services, call 800-993-9400 or visit Contact Progent.

Immediate Online Network Assistance
For immediate remote technical support, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).
















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