Professional Online Troubleshooting for Vallejo, California Small Business Computers from World-class Engineers
Small businesses have typically been ignored by large network support organizations. Many small businesses permit themselves to grow overly reliant on freelance engineers or small consulting firms who don't have the size or comprehensive skill sets to respond promptly or effectively to network crises. Still other small businesses turn to mass-market service providers staffed with personnel taught to provide standardized solutions to ordinary problems but who do not have the background and versatility to deal with the diversity of configurations and absence of standardization that characterizes small business IT networks.

Progent's proven approach to providing low-cost and effective technical service to small companies has made Progent among the most respected Microsoft-certified IT consulting firms in the country. Progent has provided online help to small businesses in every state in the United States (See Progent's customer testimonials).

For mid-size and large companies, Progent can provide co-sourcing and project management support to add to the subject matter expertise of your in-house network service staff. Co-sourcing can reduce expenses and minimize technical risks for big projects such as software programming, disaster recover/business continuity planning, network security audits, merging datacenters, or software migrations.

Progent can in addition provide the services of accredited experts to assist your business to plan and execute your cloud computing strategy.

Main Technologies Serviced by Progent's Consultants for Businesses in Vallejo, California
Progent's nationwide team of industry certified consultants offers assistance for all facets of network systems used by companies of any size. Areas served by Progent in and around Vallejo include:

Service Delivery Options for Vallejo, California Businesses
Progent offers a selection of alternatives for providing small businesses with affordable IT services for troubleshooting, consulting, hosting services, and network management. Progent's paradigm for delivering computer support is built on the Call Center structure familiar to larger IT organizations. Progent's Help Desk Call Center Service Mechanism promotes fast support, comprehensive service records, dependable follow-up, and strict expense monitoring for an array of network service delivery options that include online troubleshooting, on-premises support, high-end consulting, plus server and application hosting.

  • Remote Support
    Progentís Technical Response Center provides urgent and scheduled remote support for Microsoft Windows, Linux, Apple Mac, and Cisco-powered environments in the U.S. and globally. Progent's certified support professionals can help clients to troubleshoot and fix network problems without the cost or delay of on-premises service calls. The background of Progent's network engineers makes it possible to handle most network problems rapidly. For the toughest issues, Progent's depth of knowledge makes it possible to escalate troubleshooting tasks to advanced subject matter experts. Progent provides a convenient, web-accessible signup procedure for first-time clients to accommodate emergency situations and Progent charges by the minute with no sign-up charges or time minimums, so you are invoiced only for the assistance you get. Specialists available online include Cisco-qualified CCIEs, Microsoft-qualified MCSEs, and GIAC-certified security engineers. Find out more details about Progent's remote network troubleshooting expertise.

  • On-site Service
    Progent provides on-site computer assistance for signed-up customers in major metropolitan areas in the U.S. Progent's on-site service technicians can operate in tandem with Progent's online service experts to give small businesses the ideal combination: on-premises service technicians when you require them as well as the on-line help of Progent's seasoned team of IT consultants, security professionals, and business software developers. The response time for in-person service visits is usually under one business day. There is no start-up or retainer fee for registering as a Progent client for on-premises service. Learn more details concerning how and why to register for Progent's onsite computer support.

  • Help Desk Call Center
    Progent's Helpdesk Services are intended for small and midsize companies who need fast and reliable access to an online Help Desk with efficient phone support, online troubleshooting tools, and enough technical depth for all needed problem escalation. Because smaller companies usually have tight information technology budgets and can spare little management bandwidth for handling IT support tasks, Progent's Contact Center Services could be the most cost-effective option to ensure that small business computer systems are always productive. Read more details concerning Progent's Help Desk Call Center outsourcing services.

  • Consulting Expertise
    Progent provides small and midsize companies budget-friendly availability of enterprise-class IT professionals who can deliver assistance with vital products and technologies such as Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server and application expertise, Cisco network architecture, network security consulting, high availability network engineering, virtualization solutions, plus integration, programming and training for business programs such as accounting, ERP and MRP, reporting, sales automation, and office productivity packages. Progent can provide assistance with one-time projects such as office moves and massive system migrations, extended projects such as business information software development and support, database software programming and administration services, and web development, on-going support such as System Center 2012 Operations Manager expertise and Operations Manager 2016 consulting services for network health monitoring and system administration, or emergency services such as disaster recovery and virus cleanup.

  • Application Server Hosting
    Progent can host mission-critical business applications such as Exchange and MS SQL in order to provide small and midsize businesses with higher degrees of dependability, protection, and recoverability than is feasible with the type of on-site data center that is realistically affordable for the majority of small and midsize organizations. Since Progent uses the same data centers that host the gear of some of the world's largest IT companies, Progent can save you the expense of building and managing the infrastructure required for enterprise-class cooling, power failover, and uninterruptible Internet connectivity. For managed application servers, Progent can also see to it that upgrades and revisions remain current, security and performance is continually monitored, and systems and data files are consistently archived and available for full and rapid recovery. Learn additional information about Progent's hosting services for Exchange Server and other critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service offers comprehensive hosting services for all of a small or midsize organization's production servers in a setting that not only delivers the highest level of fault-tolerance and expandability but that is also easy for clients to transfer to a different service provider or to bring in-house when your situation warrants it. Progent's Private Cloud hosting service is built around proven virtual server technologies that permit businesses with multi-vendor networks to benefit dramatically on the expense of capital equipment, system support, and IT administration while getting world-class availability and an unparalleled level of vendor flexibility. Unlike conventional Software as a Service hosting models, Progent's Private Cloud Hosting encompasses all server-centric software in one centrally managed service, can handle the mixed- platform and non- standardized environments common with small companies, and retains ownership of the software licenses in the client's hands so that moving to a different virtual system is quick, safe, and inexpensive. This avoids ending up a captive to a specific hosting service while still offering all the economies associated with SaaS hosting alternatives.

  • Hybrid Cloud Planning and Integration Consulting Services
    Progent can provide expert remote consulting support to help organizations of any size connect their information networks with leading public cloud platforms such as Azure and Amazon Web Services. Progent can assist you to plan and administer cost-effective ecosystems that can include Windows and Linux operating systems and apps in both cloud-based systems or in hybrid network models that seamlessly combine on-premises IT assets along with public clouds. To assist you to integrate public clouds with physical datacenters, Progent can provide a range of cloud integration services such as Office 365 integration solutions with on-premises Exchange, Microsoft Azure planning and deployment consulting, Amazon AWS cloud integration support, and Amazon Web Marketing Service programming and debugging. Progent has more than 15 years of experience delivering advanced consulting services remotely, and Progent can make sure you complete your cloud integration projects quickly and affordably.
Progent's Low-Cost Managed Services for Remote Network Management
Progent's affordable ProSight suite of outsourced network management services is intended to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all facets of information assurance and compliance. Managed services available from Progent include:
  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes next generation behavior-based analysis tools to defend endpoint devices as well as servers and VMs against new malware assaults like ransomware and email phishing, which easily evade legacy signature-matching anti-virus products. ProSight Active Security Monitoring safeguards local and cloud-based resources and provides a unified platform to automate the entire malware attack progression including protection, infiltration detection, containment, cleanup, and forensics. Top capabilities include one-click rollback with Windows VSS and automatic system-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Unified Endpoint Security
    ProSight Enhanced Security Protection services deliver economical in-depth protection for physical and virtual servers, desktops, mobile devices, and Exchange email. ProSight ESP uses contextual security and modern behavior analysis for round-the-clock monitoring and responding to security threats from all attack vectors. ProSight ESP offers firewall protection, penetration alerts, device control, and web filtering via leading-edge technologies incorporated within one agent managed from a single console. Progent's data protection and virtualization consultants can help your business to design and implement a ProSight ESP deployment that addresses your company's specific needs and that helps you prove compliance with legal and industry information protection regulations. Progent will help you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that require immediate attention. Progent can also help your company to install and test a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Cloud Backup and Recovery
    ProSight Data Protection Services from Progent provide small and mid-sized businesses an affordable end-to-end service for reliable backup/disaster recovery. Available at a fixed monthly cost, ProSight DPS automates your backup processes and allows fast recovery of vital data, apps and virtual machines that have become lost or corrupted as a result of hardware failures, software bugs, disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local device, or mirrored to both. Progent's backup and recovery specialists can provide advanced support to set up ProSight Data Protection Services to to comply with government and industry regulatory standards such as HIPPA, FINRA, and PCI and, whenever necessary, can help you to recover your business-critical data. Read more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for small and mid-sized organizations to diagram, track, enhance and troubleshoot their networking appliances like switches, firewalls, and load balancers plus servers, printers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology maps are always current, copies and manages the configuration information of almost all devices connected to your network, tracks performance, and generates notices when potential issues are detected. By automating complex management activities, WAN Watch can cut hours off ordinary chores like making network diagrams, expanding your network, locating devices that need critical updates, or resolving performance bottlenecks. Learn more details about ProSight WAN Watch network infrastructure management consulting.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption platform that incorporates the technology of top data security vendors to provide web-based management and world-class protection for your inbound and outbound email. The powerful architecture of Progent's Email Guard managed service combines cloud-based filtering with an on-premises security gateway appliance to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. ProSight Email Guard's Cloud Protection Layer serves as a preliminary barricade and blocks most unwanted email from reaching your network firewall. This reduces your exposure to inbound threats and saves network bandwidth and storage. ProSight Email Guard's on-premises gateway appliance adds a further layer of analysis for inbound email. For outbound email, the on-premises security gateway provides AV and anti-spam filtering, DLP, and encryption. The local security gateway can also assist Exchange Server to monitor and safeguard internal email that stays within your security perimeter. Learn more about Progent's Email Guard spam filtering, virus defense, content filtering and data leakage prevention.

  • ProSight LAN Watch: Server and Endpoint Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) technology to help keep your IT system operating at peak levels by checking the health of vital assets that power your information system. When ProSight LAN Watch uncovers an issue, an alert is transmitted immediately to your designated IT management personnel and your assigned Progent engineering consultant so that all looming problems can be resolved before they can impact your network Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a secure fault tolerant data center on a fast virtual machine host set up and maintained by Progent's network support professionals. Under the ProSight Virtual Hosting model, the customer owns the data, the OS software, and the apps. Since the environment is virtualized, it can be moved immediately to a different hosting environment without requiring a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, retrieve and safeguard information about your network infrastructure, processes, business apps, and services. You can instantly find passwords or IP addresses and be alerted about impending expirations of SSLs or domains. By updating and organizing your IT documentation, you can eliminate up to 50% of time thrown away searching for critical information about your IT network. ProSight IT Asset Management includes a common location for storing and collaborating on all documents required for managing your business network like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT information. Whether youíre planning enhancements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the information you need when you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost alternative for small and mid-size organizations to get an unbiased evaluation of the overall health of their information system. Powered by a selection of the top remote monitoring and management (RMM) tools available, and overseen by Progent's world-class team of IT experts, ProSight Network Audits show you how well the configuration of your core network assets conform to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide instant ROI like a more manageable Active Directory (AD) environment. Both also include a year of cutting-edge remote network monitoring and management. Benefits can include lower-cost network management, better compliance with government and industry security standards, more efficient utilization of IT assets, faster troubleshooting, more reliable backup and restore, and less downtime. See more information about ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service based on a brief phone discussion with a Progent information assurance expert. The interview is intended to assess your organization's ability either to block or recover rapidly from a ransomware incident. Progent will work with you directly to gather information concerning your existing security profile and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can apply best practices to build an efficient AV and backup/recovery system that aligns with your company's requirements. For details, see Progent's ProSight Ransomware Preparedness Report.

Why Progent Is the Right Alternative for Vallejo, California Small Businesses
Progent's size, breadth of technical expertise, and familiarity with corporate IT support allow small and midsize businesses to sidestep the problems related to over reliance on thinly staffed support organizations or independent engineers.

Working with Progent's Experts enables your company to:

  • Prevent Excessive Dependence on Freelance Support Consultants
    For IT support, small businesses often rely heavily on individual engineers. Though individual service providers carry lower overhead than more substantial IT service firms and can typically charge nominally smaller fees, individuals are frequently unable to respond rapidly to urgent problems. If a freelance engineer is occupied with another client, ill, on travelling, or in class, the lack of backup staff may force your business to wait for assistance in case of an emergency. As your small business expands, network downtime or problems with line-of-business programs become more costly. The dollars you thought you were conserving on an independent consultant can be eaten up fast because of lower output. Also, when freelance consultants confront unfamiliar technologies, the lack of a big engineering team to depend on for assistance forces them to learn on the job while your organization ends up footing the bill for their continuing education.

  • Have Access to Expertise in Sophisticated Information Technology Issues
    Many small service firms or freelance engineers focused on small business IT consulting may excel at delivering routine solutions but don't have the experience to work cost-effectively with complex IT infrastructures that have a variety of platforms, many offices, VoIP systems, remote workers, integrated financial and operational software, eCommerce, and specialized line-of-business applications. Progent's experience with global companies and Progent's large team of specialists can be valuable to your business because enterprise environments are inherently complex, integration problems demand thorough understanding of in many technical disciplines, and achieving an acceptable level of stability, availability, and protection requires enterprise-proven leading practices.

  • Build a Firm Basis for Growth
    Small businesses typically begin with a network implemented on a tight budget. Lacking a carefully designed basis, a sequence of ad hoc fixes often get thrown on top of a marginal structure. As a company grows, reliability and expandability issues can hinder the success of the organization. Such networks need thorough assessment, intelligent business analysis, and in-depth expertise to upgrade to a network infrastructure that can act as the solid basis to meet current business requirements and ease future growth.

  • Team with Solution Finders, Not Resellers
    Small companies require guidance and education to work through an increasingly complicated maze of technology options offered for accelerating growth and enhancing efficiency. Businesses do not need an IT engineer or support organization that tries to promote a product. Progent eliminates conflicts of interest by not reselling any products. Progent sells consulting and services only. This permits Progent to align consulting services with the real interests of customers. Combining IT support and product selling can result in a situation where the recommended solution is built around a predetermined technology instead of being driven by the true needs of a small business.

Contact Progent
In case your Vallejo, California company needs to get in touch with Progent for IT outsourcing, consulting, or tech support services, phone 800-993-9400 or see Contact Progent.

Fast Online Network Assistance
For immediate remote technical support, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).
















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