Professional Remote Help for Vallejo, California Computer Networks from World-class Engineers
Small companies have typically been ignored by large network service organizations. Some small businesses permit themselves to become excessively dependent on freelance engineers or small consulting organizations who lack the size or extensive skill sets to respond quickly or effectively to network emergencies. Still other small businesses resort to mass-market service providers that employ technicians taught to offer standardized solutions to common issues but who are missing the background and technical scope to deal with the diversity of environments and absence of standardization that characterizes small company IT networks.

Progent's time-tested approach to delivering low-cost and successful network support to small companies has made Progent among the top Microsoft Gold IT service firms in the industry. Progent has provided remote help to small businesses in every state in the United States and can dispatch onsite technical support in almost all zip codes.

For larger companies, Progent can provide co-sourcing and project management support to add to the technical skills of your in-house network service staff. This can reduce expenses and help meet schedules for major projects like software programming, disaster recovery planning, network security audits, office consolidations, or software migrations and upgrades.

Progent can also offer access to certified consultants to help your business to design and implement a sensible cloud computing strategy.

Popular Practice Areas Serviced by Progent for Business Networks in Vallejo, California
Progent's nationwide team of certified support professionals offers assistance for virtually all facets of information technology deployed by companies of all sizes. Areas supported by Progent in and around Vallejo include:

Support Delivery Options Available for Vallejo, California Companies
Progent has a selection of options for providing small businesses with cost-effective IT services for technical support, consulting, hosting, and network management outsourcing. Progent's model for providing network support is built on the Call Center structure common to larger IT organizations. Progent's Contact Center Support Mechanism ensures rapid response, comprehensive activity records, dependable follow-through, and strict expense control across an array of IT support delivery options that include online troubleshooting, on-premises help, high-end consulting, plus server and application hosting.

  • Online Support
    Progentís Technical Response Center offers urgent and routine remote assistance for Windows, Linux, Apple OS X, and Cisco-based environments in the U.S. and globally. Progent's seasoned support professionals can help customers to troubleshoot and repair hardware and software problems without the cost or time loss of on-premises service visits. The experience of Progent's IT consultants makes it possible to resolve the majority of network problems quickly. For complex problems, Progent's depth of expertise allows the support team to escalate troubleshooting tasks to advanced specialists. Progent offers a convenient, web-based signup process for new customers to address urgent network problems and Progent bills per minute with no sign-up charges or minimums, so you pay only for the help you receive. Experts you can access online include Cisco-certified CCIE network engineers, Microsoft-certified MCSE consultants, and GIAC-certified security engineers. Find out additional information concerning Progent's remote computer support expertise.

  • Onsite Service
    Progent offers on-site technical support for signed-up clients in larger cities in the U.S. Progent's on-site support technicians can work in tandem with Progent's online service experts to give small businesses the ideal combination: on-premises support technicians when you require them plus the remote expertise of Progent's seasoned staff of network consultants, security professionals, and business application developers. The response time for in-person support visits is typically less than 24 hours. Progent requires no sign-up or retainer charge for becoming a Progent client for onsite service. Find out more about how to register for Progent's in-person computer support services.

  • Help Desk Call Center
    Progent's Help Desk Services are intended for small and midsize companies who require fast and reliable access to a professional Help Desk Call Center with effective telephone support, online repair capability, and sufficient technical strength for full escalation. Because small and midsize companies usually are constrained by limited IT funds and can spare scant management attention for handling network support tasks, Progent's Contact Center Outsourcing Services could be the most cost-effective way to make sure that small business information networks are always productive. Read more details about Progent's Contact Center outsourcing services.

  • Consulting Services
    Progent offers small and midsize companies affordable access to enterprise-class consultants who can deliver help with vital technologies such as Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server and application support, Cisco network architecture, network protection consulting, high availability it system engineering, server virtualization strategies, plus configuration, programming and training for small business software such as accounting, operations, reporting, CRM, and productivity suites. Progent can help with short-term projects including site moves and massive software upgrades, longer term initiatives such as business reporting application programming and customization, relational database application programming and administration services, and web development, continuing support such as Microsoft System Center 2012 Operations Manager (SCOM 2012) expertise and SCOM 2016 consulting services for IT infrastructure monitoring and network administration, or urgent services like data restoration and malware removal.

  • Application Hosting
    Progent offers hosting for critical business applications such as Exchange Server and SQL Server in order to provide small and midsize companies with greater degrees of reliability, protection, and performance than is feasible using the class of internal data center that is achievable for most small and midsize companies. Since Progent uses the same facilities that host the gear of many of the world's biggest information technology companies, Progent can eliminate the cost of creating and maintaining the infrastructure needed for enterprise-class cooling, power backup, and uninterruptible Internet connectivity. For managed application servers, Progent can also make sure that patches and service packs stay updated, protection and efficiency is continually tracked, and systems and data files are consistently backed up and available for complete and prompt recovery. Find out additional information about Progent's hosting for Exchange Server and other critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service offers complete hosting for all of a small organization's servers in a setting that not only delivers the top level of fault-tolerance and extensibility but that is in addition easy for customers to migrate to a different support firm or to bring internally if your business situation warrants it. Progent's Private Cloud hosting service is founded on mature virtualization techniques that allow companies with mixed environments to save dramatically on the costs of hardware, infrastructure support, and IT management while achieving world-class dependability and an unprecedented level of vendor alternatives. Unlike ordinary SaaS hosting offerings, Progent's Private Cloud Hosting Service encompasses all server-based applications in a single centrally administered package, can handle the mixed- platform and non- standardized networks typical of small businesses, and retains ownership of the software in the client's possession so that migrating to a new virtual system is fast, safe, and inexpensive. This avoids becoming a captive to a single hosting service while still offering all the cost savings associated with SaaS hosting alternatives.

  • Hybrid Cloud Migration Support
    Progent offers advanced remote consulting to help organizations of all sizes connect their networks with popular public cloud platforms including Microsoft Azure and Amazon Web Services (AWS). Progent can help your it team to plan and manage cost-effective environments that can include Windows and Linux systems and apps in both cloud-only systems or in hybrid architectures that utilize physical IT assets along with cloud services. To assist you to integrate public clouds with networks, Progent can provide a variety of public cloud migration services that include Office 365 integration solutions with on-premises installations of Exchange, Microsoft Azure design and deployment services, Amazon Web Services cloud integration, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has over 15 years of experience providing high-level consulting services online, and Progent can help you complete your cloud migration projects quickly and within your budget.
Progent's Flat-rate Managed Services for Information Assurance
Progent's low-cost ProSight portfolio of network management outsourcing services is designed to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all facets of information assurance and compliance. ProSight managed services offered by Progent include:
  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email filtering and encryption platform that incorporates the services and infrastructure of leading data security vendors to provide web-based control and world-class protection for your inbound and outbound email. The hybrid structure of Email Guard integrates a Cloud Protection Layer with a local security gateway device to offer complete protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-based malware. ProSight Email Guard's cloud filter serves as a preliminary barricade and keeps most threats from reaching your network firewall. This decreases your vulnerability to external attacks and saves network bandwidth and storage space. ProSight Email Guard's onsite gateway device provides a further layer of inspection for incoming email. For outgoing email, the on-premises gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and encryption. The local gateway can also help Exchange Server to monitor and safeguard internal email that stays inside your security perimeter. Find out more about Progent's Email Guard spam filtering, virus defense, content filtering and data leakage protection.

  • ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates cutting edge behavior analysis tools to defend endpoints and physical and virtual servers against modern malware attacks such as ransomware and file-less exploits, which routinely evade traditional signature-matching anti-virus products. ProSight ASM safeguards local and cloud-based resources and offers a unified platform to manage the entire malware attack lifecycle including blocking, identification, containment, remediation, and post-attack forensics. Top features include single-click rollback using Windows VSS and automatic system-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Data Protection Services: Managed Cloud Backup and Recovery
    ProSight Data Protection Services from Progent provide small and medium-sized businesses a low cost and fully managed service for secure backup/disaster recovery. Available at a fixed monthly price, ProSight DPS automates your backup processes and enables rapid restoration of critical data, applications and VMs that have become unavailable or damaged due to component failures, software glitches, natural disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's cloud backup consultants can provide advanced expertise to configure ProSight DPS to to comply with regulatory requirements like HIPPA, FINRA, PCI and Safe Harbor and, when necessary, can help you to recover your critical information. Find out more about ProSight Data Protection Services managed cloud backup and recovery.

  • ProSight WAN Watch: Network Infrastructure Management
    Progentís ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for small and mid-sized businesses to diagram, monitor, reconfigure and troubleshoot their connectivity hardware like switches, firewalls, and load balancers plus servers, client computers and other networked devices. Incorporating state-of-the-art RMM technology, WAN Watch ensures that network maps are kept current, copies and displays the configuration of almost all devices connected to your network, tracks performance, and sends alerts when problems are discovered. By automating complex management activities, ProSight WAN Watch can cut hours off common tasks such as making network diagrams, reconfiguring your network, finding devices that need important updates, or identifying the cause of performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) technology to help keep your network operating at peak levels by tracking the state of vital assets that power your information system. When ProSight LAN Watch uncovers an issue, an alert is sent automatically to your designated IT management staff and your Progent engineering consultant so any looming problems can be addressed before they have a chance to impact your network Find out more about ProSight LAN Watch server and desktop remote monitoring managed service.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a protected fault tolerant data center on a fast virtual host set up and maintained by Progent's network support professionals. With Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system platforms, and the apps. Because the environment is virtualized, it can be ported easily to a different hardware solution without requiring a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Find out more about ProSight Virtual Hosting services.

Why Progent Is the Right Choice for Vallejo, California Businesses
Progent's staff size, scope of technical expertise, and familiarity with enterprise IT support allow small businesses to sidestep the pitfalls related to over dependence on small service firms or freelance engineers.

Teaming with Progent's Experts allows your business to:

  • Prevent Over Dependence on Freelance Consultants
    For network support, smaller businesses sometimes depend excessively on independent consultants. Although freelance support providers carry lower expenses than larger IT service firms and can afford to charge apparently lower fees, they are frequently too busy to react rapidly to critical situations. If an independent consultant is busy with different customer, ill, on vacation, or in class, the lack of replacement personnel may require your business to go without help during a crisis. As your company expands, network downtime or problems with line-of-business applications get more expensive. The dollars you believed you were saving on a freelancer can disappear fast because of lower productivity. Also, when freelance consultants confront unfamiliar problems, the unavailability of a big consulting team to fall back on for advice requires them to train on the job while your business ends up with the costs for their ongoing training.

  • Gain Access to Expertise in Sophisticated IT Solutions
    The majority of small support firms or independent engineers specializing in small company network support are capable of providing routine solutions but don't have the seasoning to deal cost-effectively with complicated IT environments that have a variety of operating systems, numerous offices, VoIP systems, mobile workforces, integrated accounting and analytical applications, data-driven web sites, and custom business applications. Progent's experience with global enterprises and Progent's extensive team of specialists can benefit your company because enterprise environments are by nature complex, support problems require thorough knowledge in many technical disciplines, and achieving an acceptable level of robustness, reliability, and protection requires industry-proven best practices.

  • Build a Firm Foundation for Growth
    Small companies typically start with an IT system cobbled together on a tight budget. Without a carefully designed basis, a series of ad hoc repairs often get piled on top of a tenuous foundation. As a company grows, reliability and expandability issues can obstruct the success of the business. Such environments require thorough assessment, smart strategic planning, and in-depth experience to migrate to a network infrastructure that will provide the reliable basis to handle critical business requirements and ease downstream expansion.

  • Team with Solution Consultants, Not Product Vendors
    Small companies need guidance and insight to navigate through an ever more complex array of technology alternatives offered for enabling business growth and enhancing efficiency. They do not need an IT engineer or support organization that attempts to sell them products. Progent eliminates conflicted motives by not reselling any products. Progent offers services exclusively. This allows Progent to match consulting support with the genuine needs of clients. Combining IT support and product reselling can lead to a situation where the recommended solution is built around a predetermined vendor instead of being driven by the true needs of a client.

Contact Progent
In case your Vallejo, California company needs to get in touch with Progent to find out about IT outsourcing, consulting, or technical support, call 800-993-9400 or see Contact Progent.

Fast Online Technical Assistance
For immediate online support, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).

© 2002- 2018 Progent Corporation. All rights reserved.