Quick, Low-cost Online Network Support for Vallejo, California Small Businesses
For over twenty years, Progent has focused on delivering enterprise-class computer support to clients with small-business budgets. Progent has built a powerful service system that features a cost-effective, seamless virtual office network, custom remote repair technology, a substantial pool of engineers certified in a wide array of technical practice areas, a Help Desk service structure that promotes responsiveness and guarantees follow-up, a global team of on-line support professionals, on-site service options for the majority of most zip codes in the U.S., and a company ethos committed to fixing network problems in the shortest time and at the lowest cost to clients.

For mid-size and large companies, Progent offers co-sourcing and project management support to supplement the subject matter expertise of your internal network service staff. Co-sourcing can cut costs and help meet schedules for major IT initiatives such as software design and development, disaster recovery planning and testing, network security evaluations, office consolidations, or technology migrations and upgrades.

Progent can also provide the services of accredited experts to help your business to design and execute your cloud computing strategy.

Main Technologies Supported by Progent for Vallejo, California Businesses
As a Microsoft Certified Gold Partner computer support company with a world-class group of Cisco qualified CCIE network consultants and Apple Computer certified engineers, Progent offers urgent assistance and affordable online consulting to Vallejo, CA small businesses for a broad array of information technologies such as:

Service Delivery Alternatives Available for Vallejo, California Businesses
Progent has a variety of options for providing small companies and local governments with cost-effective IT services for technical support, system architecture, hosting, and IT management outsourcing. Progent's paradigm for delivering computer support is built on the Call Center operational structure familiar to big IT groups. Progent's Contact Center Service Model ensures fast response, thorough service records, consistent follow-through, and strict cost monitoring for an array of network service delivery modes that include remote troubleshooting, in-person help, top-level consulting, as well as server and application hosting.

  • Online Service
    Progentís Technical Response Center provides emergency and scheduled remote support for Windows, Linux, Apple, and Cisco-powered systems in the U.S. and worldwide. Progent's certified support experts can assist clients to analyze and repair network issues without the cost or delay of on-premises service calls. The background of Progent's network consultants allows them to handle the majority of IT problems quickly. For complex issues, Progent's depth of knowledge makes it possible to escalate support calls to world-class subject matter experts. Progent provides a streamlined, web-based registration procedure for new customers to address emergency situations and Progent bills per minute with zero startup charges or time minimums, so you pay only for the help you get. Specialists you can access remotely include Cisco-qualified CCIEs, Microsoft-certified MCSEs, and CISSP-certified security engineers. Find out more information about Progent's online network troubleshooting services.

  • On-site Service
    Progent provides on-site computer assistance for signed-up customers in major metropolitan areas in the U.S. Progent's onsite support technicians can work in tandem with Progent's online service experts to give small and midsize companies the optimal solution: in-person support technicians when you require them as well as the remote expertise of Progent's worldwide staff of IT consultants, security professionals, and business application developers. The wait time for on-site service visits is typically less than 24 hours. Progent requires no sign-up or retainer fee for becoming a Progent client for on-premises support. Learn more details concerning how and why to sign up for Progent's onsite network support services.

  • Help Desk Call Center
    Progent's Help Desk Call Center Outsourcing Services are intended for all businesses who need prompt and dependable access to a professional Help Desk Call Center with effective phone support, online troubleshooting tools, and enough technical depth for all needed problem escalation. Because small and midsize companies usually are constrained by tight information technology budgets and can provide little executive bandwidth for dealing with IT support, Progent's Helpdesk Outsourcing Services can be the most efficient way to make sure that business computer networks are always productive. Learn more about Progent's Helpdesk services.

  • IT Consulting Services
    Progent offers small and midsize companies budget-friendly access to world-class IT professionals who can provide help with critical products and technologies such as Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server expertise, Cisco network architecture, network protection consulting, non-stop it system design, server virtualization solutions, plus configuration, programming and training for business software including accounting, ERP and MRP, business analytics, sales automation, and office productivity software. Progent can help with one-time projects including office relocations and massive software upgrades, extended projects such as management analytics application development and support, database software development and DBA support, and web development, continuing support including System Center 2012 Operations Manager (SCOM 2012) expertise and SCOM 2016 consulting services for network monitoring and network management, or urgent response like data restoration and virus cleanup.

  • Application Hosting
    Progent offers hosting for vital business applications like Exchange and Microsoft SQL in order to provide small companies with greater levels of reliability, security, and performance than is feasible with the class of on-site data center that is practical for the majority of small and midsize organizations. Since Progent uses the same facilities that support the equipment of some of the planet's biggest IT companies, Progent can save you the cost of building and maintaining the systems required for world-class cooling, power failover, and redundant Internet connectivity. For hosted applications, Progent can also ensure that upgrades and revisions stay current, security and efficiency is constantly tracked, and systems are regularly archived and ready for complete and prompt recovery. Find out more concerning Progent's hosting for Exchange Server and other mission-critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service offers full hosting for the entirety of a small or midsize organization's production servers in a setting that not only provides the top degree of dependability and expandability but that is also convenient for customers to migrate to a different service firm or to bring internally whenever your situation calls for it. Progent's Private Cloud hosting is founded on tested virtualization techniques that permit businesses with mixed networks to save significantly on the expense of hardware, infrastructure support, and network administration while getting enterprise-class reliability and an unprecedented degree of vendor alternatives. In contrast to conventional SaaS hosting offerings, Progent's Private Cloud Hosting Service encompasses all server-centric applications in a single centrally managed service, can support the mixed- OS and non- standardized networks common with smaller companies, and keeps control of the licenses in the client's hands so that migrating to a new virtualized host is quick, safe, and affordable. This eliminates ending up a captive to a specific hosting service while still offering all the economies related to ASP and SaaS hosting services.

  • Hybrid Cloud Migration Consulting
    Progent offers advanced remote consulting support to help organizations of any size integrate their information networks with popular public clouds such as Azure and Amazon Web Services (AWS). Progent can help your it team to design and administer cost-effective environments that support Windows and Linux systems and applications in both cloud-only systems or in hybrid architectures that seamlessly combine on-premises resources as well as cloud services. To help you to integrate cloud services with physical datacenters, Progent offers a variety of public cloud migration support services that include Office 365 integration with on-premises Exchange, Azure planning and integration services, Amazon Web Services cloud integration support, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has over 15 years of experience providing advanced consulting support remotely, and Progent can make sure you complete your cloud integration initiatives on schedule and within your budget.
Progent's Low-Cost Managed Services for Remote Network Management
Progent's affordable ProSight portfolio of network management outsourcing services is designed to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all facets of information assurance. Managed services offered by Progent include:
  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption platform that uses the technology of leading data security companies to provide web-based management and world-class security for your inbound and outbound email. The powerful structure of Email Guard managed service integrates a Cloud Protection Layer with an on-premises security gateway appliance to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The cloud filter acts as a preliminary barricade and keeps the vast majority of threats from making it to your network firewall. This decreases your exposure to external threats and conserves system bandwidth and storage space. ProSight Email Guard's on-premises security gateway device provides a deeper layer of inspection for inbound email. For outgoing email, the onsite gateway offers anti-virus and anti-spam protection, protection against data leaks, and encryption. The onsite gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email traffic that stays inside your security perimeter. Find out more about Progent's Email Guard spam filtering, virus defense, email content filtering and data loss protection.

  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring is an endpoint protection solution that incorporates cutting edge behavior-based machine learning tools to guard endpoint devices as well as physical and virtual servers against modern malware assaults like ransomware and file-less exploits, which routinely get by traditional signature-based anti-virus tools. ProSight Active Security Monitoring protects local and cloud resources and provides a unified platform to automate the entire threat lifecycle including filtering, identification, containment, cleanup, and forensics. Top features include single-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight DPS: Managed Cloud Backup and Recovery
    ProSight Data Protection Services from Progent provide small and mid-sized organizations an affordable end-to-end solution for secure backup/disaster recovery (BDR). Available at a low monthly rate, ProSight DPS automates and monitors your backup processes and allows rapid recovery of vital files, apps and VMs that have become lost or corrupted due to hardware failures, software glitches, natural disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images. Critical data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's BDR specialists can deliver advanced support to set up ProSight DPS to be compliant with regulatory standards such as HIPPA, FINRA, PCI and Safe Harbor and, when needed, can help you to recover your business-critical data. Learn more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for smaller organizations to diagram, track, enhance and debug their networking appliances like switches, firewalls, and wireless controllers as well as servers, endpoints and other networked devices. Using cutting-edge RMM technology, WAN Watch ensures that infrastructure topology maps are always current, copies and displays the configuration of virtually all devices on your network, monitors performance, and sends notices when potential issues are detected. By automating tedious network management processes, WAN Watch can cut hours off ordinary chores such as making network diagrams, reconfiguring your network, finding appliances that require critical updates, or identifying the cause of performance bottlenecks. Find out more about ProSight WAN Watch infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) technology to keep your network running at peak levels by checking the state of vital computers that drive your information system. When ProSight LAN Watch detects an issue, an alarm is sent immediately to your specified IT management staff and your assigned Progent consultant so all potential problems can be resolved before they can disrupt productivity Find out more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a secure Tier III data center on a high-performance virtual machine host set up and maintained by Progent's network support professionals. With the ProSight Virtual Hosting model, the customer owns the data, the OS software, and the apps. Because the environment is virtualized, it can be ported immediately to an alternate hardware environment without requiring a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, you are not locked into one hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, retrieve and safeguard information about your network infrastructure, processes, applications, and services. You can quickly locate passwords or serial numbers and be warned about upcoming expirations of SSLs ,domains or warranties. By updating and organizing your network documentation, you can save as much as 50% of time wasted trying to find vital information about your IT network. ProSight IT Asset Management includes a common repository for holding and sharing all documents related to managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT data. Whether youíre planning enhancements, performing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the information you require the instant you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable alternative for small and mid-size organizations to get an objective assessment of the health of their information system. Powered by some of the leading remote monitoring and management tools available, and overseen by Progent's certified team of IT professionals, ProSight Network Audits help you see how closely the configuration of your core network assets adhere to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant benefits such as a cleaner Active Directory environment. Both also include a year of state-of-the-art remote network monitoring and management (RMM). Advantages can include lower-cost management, improved compliance with government and industry security regulations, higher utilization of network assets, faster problem resolution, more dependable backup and restore, and increased uptime. Learn more about Progent's ProSight Network Audits network infrastructure review.

Special Advantages of Working with Progent
As a Microsoft Gold Partner and a Microsoft Small Business Specialist, Progent is an acknowledged expert at the core network software and productivity programs used by the majority of small and medium-size businesses. As a Cisco-qualified partner, Progent also offers expertise for an increasingly complex collection of network products including firewalls, switches, routers, VoIP options, and wireless networking. In addition, Progent's CISSP-qualified security consultants, CISM-qualified security engineers, CISA-qualified security audit specialists and GIAC-authorized information assurance experts can provide a business-wide perspective on network security and can assist with complex security programs like SIEM solutions to help companies comply with industry guidelines and government regulations for IT information security and incident reporting.

The scope and size of Progent's consulting staff offer a powerful set of advantages to companies trying to increase the productivity of their information network within a realistic budget. These advantages include:

  • Best Industry Service Methodology
    Progentís team of Microsoft and Cisco certified consultants average more than a decade of hands-on professional experience, at the forefront of IT service, executing a wide range of technical projects for a large array of customers. Every Progent consultant shares a proven set of personal best practices which are incorporated into company-wide leading practices training that Progent teaches its support staff. This ensures that you get not just world-class IT help, but also a consultant with proven methods for resolving real-world IT problems quickly. Learn additional information concerning Progent's best practices for network consulting.

  • Granular Pricing Structure
    Progent's pricing policy is to charge for remote support and on-site help by the minute. As a result, you owe exclusively for delivered services. Progent does not impose a higher rate for off-hours or urgent service, and Progent does not charge for travel except for emergency support where on-site time is less than 4 hours. Also, Progent applies no sign-up charge and requires no retainer for services provided during regular business hours. Many support organizations impose large minimum fees or charge in increments of a quarter hour or more. Progent's one-minute billing granularity avoids major bills for quick fixes. An additional advantage of granular invoicing is that your company are not tempted to allow simple problems to fester until they become major problems. Read more concerning Progent's value pricing for IT outsourcing.

  • Complete Documentation of Network Services
    Progent has developed a sophisticated service reporting system that records and organizes complete documentation for all billed services. Unlike many freelance consultants or local support organizations who provide scant documentation or specifics of services performed, each service provided by Progent is accompanied by comprehensive documentation. Every Progent consultant has access to the service reports sent by each consultant to each client. The discipline of documenting and organizing support activity allows more efficient support and avoids a variety of typical misfortunes such as when a support customer is virtually held hostage to a consultant who refuses to let go of vital service information. Find out more about Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's support experts to clients. By educating clients to resolve problems that are within their scope, Progent is able to concentrate on delivering high-value services where Progent faces little competition. Small companies who work with freelance service providers or who employ internal support personnel gain when Progent transfers knowledge about critical technology and tested processes to make their IT environments more reliable, protected, and productive. Learn additional information about Progent's knowledge transfer services.

Get in Touch with Progent
If your Vallejo, California business needs to get in touch with Progent to ask about IT outsourcing, consulting, or technical support, phone 800-993-9400 or visit Contact Progent.

Immediate Remote Network Assistance
For fast online assistance, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).
















© 2002- 2018 Progent Corporation. All rights reserved.