Low-cost Network Tech Support from Microsoft and Cisco Qualified Professionals for Businesses in Vallejo, CA
By delivering world-class know-how whenever you require it, providing in-depth expertise for critical business applications, providing high-value services like virtual server hosting, invoicing solely for services you receive, and requiring no setup or retainer fees for standard services, Progent helps you to maximize the competitive value of your information network and minimize support costs. Progent understands that network protection, dependability, and efficiency are as critical to small businesses as to major enterprises but that smaller companies lack the leverage to spend heavily in computer technology and in-house support groups. Progent's fundamental value proposition is that no IT consulting firm can equal Progent's ability to provide the network support expertise your company requires whenever you need it and at a cost you can justify.

For mid-size and large companies, Progent can provide co-sourcing support to reinforce the skills of your in-house network service group. Co-sourcing can save money and minimize technical risks for major IT initiatives like software design and development, disaster recover/business continuity planning and testing, security audits, office consolidations, or technology migrations.

Progent can in addition offer the services of accredited experts to help your company to plan and execute your cloud strategy.

Primary Technologies Serviced by Progent for Business Networks in Vallejo, California
Progent's national group of certified experts provides assistance for virtually all aspects of network systems deployed by organizations of any size. Technologies supported by Progent in and around Vallejo include:

Support Delivery Options for Vallejo, California Businesses
Progent offers a selection of options for providing small businesses and local governments with cost-effective IT services for troubleshooting, system architecture, hosting services, and network management. Progent's model for delivering IT support is built on the Help Desk Call Center operational structure common to larger IT groups. Progent's Help Desk Call Center Service Model ensures fast response, thorough activity records, reliable follow-up, and tight cost control for a range of IT support delivery options that include remote troubleshooting, in-person support, top-level consulting, plus server and application hosting.

  • Remote Service
    Progentís Technical Response Center provides urgent and scheduled remote service for Microsoft Windows, Linux, Apple, and Cisco-powered environments in the United States and worldwide. Progent's certified service professionals can assist customers to troubleshoot and repair network issues without the expense or delay of travel for onsite support calls. The background of Progent's IT consultants allows them to resolve most IT issues rapidly. For the toughest issues, Progent's depth of expertise allows the support team to escalate troubleshooting tasks to advanced specialists. Progent provides a convenient, web-accessible signup procedure for first-time customers to address emergency network problems and Progent charges by the minute with zero sign-up fees or time minimums, so you pay only for the support you get. Specialists available online include Cisco-qualified CCIEs, Microsoft-certified MCSE consultants, and CISSP-certified security engineers. Find out more information concerning Progent's online network troubleshooting services.

  • On-site Support
    Progent provides onsite technical assistance for registered clients in larger cities in the United States. Progent's onsite support technicians can work in conjunction with Progent's remote support engineers to deliver small and midsize businesses the best of both worlds: in-person support professionals when you require them plus the remote expertise of Progent's worldwide staff of IT engineers, security professionals, and business software programmers. The wait time for on-site service calls is usually under one business day. There is no sign-up or retainer fee for registering as a Progent client for onsite service. Learn more details concerning why to register for Progent's in-person computer service.

  • Help Desk Call Center
    Progent's Help Desk Outsourcing Services are intended for small and midsize businesses and local governments who require fast and dependable access to a professional Helpdesk with efficient phone assistance, remote troubleshooting capability, and sufficient technical depth for all needed problem escalation. Since small and midsize companies typically have tight IT budgets and can spare scant executive attention for handling network support, Progent's Contact Center Outsourcing Services can be the most cost-effective way to make sure that small business computer systems are always up and running. Read more about Progent's Contact Center outsourcing services.

  • IT Consulting Services
    Progent offers small businesses budget-friendly availability of world-class IT professionals who can provide assistance with vital products and technologies such as Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server expertise, Cisco network infrastructure, company-wide network protection consulting, fault tolerant it system consulting, virtual server solutions, plus integration, programming and support for small business programs including accounting, operations, business analytics, sales automation, and office productivity packages. Progent can provide assistance with short-term projects such as office moves and major system upgrades, longer term projects such as management analytics application programming and customization, relational database application development and administration services, and web development, continuing support such as Microsoft System Center 2012 Operations Manager (SCOM 2012) expertise and SCOM 2016 consulting services for network health monitoring and network management, or urgent services like disaster recovery and malware removal.

  • Application Server Hosting
    Progent can host key applications like Exchange and MS SQL in order to provide small businesses with higher degrees of dependability, security, and recoverability than is possible with the type of internal data center that is achievable for most small businesses. Because Progent utilizes the same facilities that support the equipment of many of the world's biggest IT companies, Progent can save you the expense of building and managing the systems required for enterprise-class cooling, electrical backup, and uninterruptible Internet access. For hosted application servers, Progent can also see to it that patches and service packs stay current, security and performance is continually tracked, and systems are regularly archived and available for complete and rapid restoration. Learn additional information about Progent's hosting for Exchange and other critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service provides complete hosting services for all of a small or midsize company's servers in a setting that not only delivers the top degree of dependability and expandability but that is in addition easy for clients to migrate to a different support provider or to bring internally when your circumstance calls for it. Progent's Private Cloud hosting service is based on mature virtualization techniques that permit companies with multi-vendor environments to benefit significantly on the costs of capital equipment, system support, and network administration while getting world-class availability and an unprecedented degree of vendor alternatives. Unlike conventional Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting Service covers all server-based applications in a single centrally managed solution, can support the mixed- OS and non- standardized networks typical of small companies, and keeps control of the licenses in the client's hands so that migrating to a new virtual host is quick, safe, and inexpensive. This eliminates becoming a captive to a single hosting provider while still offering all the savings associated with SaaS hosting services.

  • Hybrid Cloud Migration Services
    Progent offers expert online consulting services to help organizations of all sizes integrate their IT infrastructure with popular public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can help you to design and administer cost-effective environments that support Windows and Linux systems and apps in both cloud-only systems or in hybrid architectures that combine on-premises resources as well as cloud services. To assist you to integrate public cloud services with networks, Progent can provide a range of cloud integration support services such as Office 365 integration with on-premises Exchange deployments, Azure planning and integration services, Amazon Web Services cloud integration, and Amazon Web Marketing Service development and troubleshooting. Progent has more than 15 years of background delivering advanced consulting support remotely, and Progent can make sure you complete your cloud migration initiatives on schedule and within your budget.
Progent's Fixed-price Managed Services for Remote IT Management
Progent's affordable ProSight family of network monitoring and management services is intended to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all aspects of information assurance. ProSight managed services offered by Progent include:
  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection solution that incorporates next generation behavior-based analysis technology to guard endpoints and physical and virtual servers against modern malware attacks such as ransomware and email phishing, which easily escape traditional signature-based AV products. ProSight Active Security Monitoring protects local and cloud resources and offers a unified platform to manage the complete threat progression including filtering, detection, mitigation, remediation, and post-attack forensics. Top capabilities include one-click rollback with Windows VSS and real-time network-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Unified Endpoint Security
    Progent's ProSight Enhanced Security Protection (ESP) managed services offer ultra-affordable in-depth security for physical and virtual servers, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses contextual security and advanced machine learning for continuously monitoring and responding to cyber threats from all attack vectors. ProSight ESP delivers two-way firewall protection, penetration alarms, endpoint control, and web filtering via cutting-edge tools packaged within a single agent accessible from a single control. Progent's data protection and virtualization experts can assist you to plan and implement a ProSight ESP environment that meets your company's specific needs and that helps you achieve and demonstrate compliance with government and industry information security standards. Progent will assist you specify and configure policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that require urgent attention. Progent can also help you to set up and verify a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup
    ProSight Data Protection Services provide small and medium-sized organizations a low cost end-to-end solution for secure backup/disaster recovery. Available at a fixed monthly cost, ProSight Data Protection Services automates your backup processes and enables rapid recovery of vital files, applications and virtual machines that have become lost or damaged as a result of hardware breakdowns, software glitches, disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local storage device, or to both. Progent's cloud backup specialists can deliver advanced support to set up ProSight DPS to be compliant with regulatory standards like HIPPA, FINRA, PCI and Safe Harbor and, whenever needed, can help you to restore your critical information. Learn more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Management
    Progentís ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for smaller organizations to map, track, enhance and troubleshoot their networking appliances like switches, firewalls, and access points plus servers, printers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch ensures that network maps are kept updated, captures and displays the configuration information of virtually all devices connected to your network, monitors performance, and generates alerts when problems are detected. By automating complex management activities, WAN Watch can cut hours off common tasks such as network mapping, reconfiguring your network, finding appliances that need critical software patches, or resolving performance issues. Find out more about ProSight WAN Watch network infrastructure management services.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email security solution that uses the services and infrastructure of top information security vendors to provide centralized control and comprehensive security for your inbound and outbound email. The hybrid structure of Email Guard combines cloud-based filtering with an on-premises gateway device to offer advanced protection against spam, viruses, Dos Attacks, DHAs, and other email-borne threats. ProSight Email Guard's Cloud Protection Layer serves as a preliminary barricade and keeps most threats from reaching your network firewall. This reduces your vulnerability to external attacks and saves system bandwidth and storage space. ProSight Email Guard's onsite gateway appliance adds a further level of analysis for incoming email. For outbound email, the on-premises gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and encryption. The on-premises gateway can also help Microsoft Exchange Server to track and safeguard internal email that stays inside your security perimeter. Learn more about Progent's Email Guard spam filtering, virus defense, email content filtering and data loss prevention.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) technology to keep your network operating efficiently by checking the state of vital computers that power your information system. When ProSight LAN Watch detects an issue, an alarm is transmitted automatically to your designated IT management personnel and your Progent consultant so all looming issues can be addressed before they have a chance to impact your network Learn more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a secure fault tolerant data center on a high-performance virtual machine host set up and maintained by Progent's IT support experts. With Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the operating system software, and the apps. Because the environment is virtualized, it can be ported immediately to a different hardware solution without requiring a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, retrieve and protect information related to your IT infrastructure, procedures, applications, and services. You can instantly locate passwords or serial numbers and be warned about upcoming expirations of SSLs or warranties. By cleaning up and organizing your network documentation, you can save as much as 50% of time thrown away searching for critical information about your IT network. ProSight IT Asset Management features a common repository for holding and sharing all documents required for managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT data. Whether youíre planning enhancements, doing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the information you need as soon as you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost alternative for small and medium-size organizations to obtain an unbiased assessment of the health of their network. Based on some of the leading remote monitoring and management tools in the industry, and overseen by Progent's certified team of information technology experts, ProSight Network Audits help you see how closely the deployment of your essential network devices adhere to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate benefits like a cleaner Active Directory system. Both also include one year of state-of-the-art remote network monitoring and management. Advantages can include simpler management, improved compliance with information security regulations, higher utilization of network resources, faster troubleshooting, more dependable backup and restore, and increased uptime. See more information about ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service centered on a brief discussion with a Progent information assurance expert. The fact-finding interview is intended to help assess your organization's ability to block or recover quickly after a ransomware attack. Progent will work with you personally to gather information concerning your existing AV defense and backup system, and Progent will then produce a written Basic Security and Best Practices Report describing how you can follow best practices to create a cost-effective AV and backup/recovery system that aligns with your company's needs. For details, see Progent's ProSight Ransomware Preparedness Report Service.

Unique Advantages of Teaming with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is a recognized expert at the core network software and office productivity applications important to most small and medium-size companies and local governments. As a Cisco-authorized partner, Progent also offers expertise for an ever more complex array of infrastructure technologies such as PIX and ASA firewalls, switches, routers, VoIP options, and wireless connectivity. In addition, Progent's CISSP-certified security consultants, CISM-certified security engineers, CISA-qualified security audit consultants and GIAC-certified information assurance professionals can provide a company-wide view of network security and can assist with complex security projects such as Security information and Event Management (SIEM) solutions to help enterprises comply with industry guidelines and statutory regulations for IT information protection and reporting.

The breadth and depth of Progent's engineering staff offer a powerful array of benefits to customers trying to increase the productivity of their information system within an affordable budget. These benefits include:

  • Best Industry Service Methodology
    Progentís team of Microsoft and Cisco qualified consultants average more than ten years of hands-on professional experience, in the trenches of IT service, executing a broad range of technical projects for a large mix of businesses. Each Progent support professional shares a proven collection of personal best practices which are combined into company-wide best practices training that Progent teaches its consulting team. This ensures that you get not only expert IT help, but also a consultant with proven approaches for repairing real-world network problems efficiently. Learn additional information about Progent's best practices for network consulting.

  • Granular Pricing Structure
    Progent's pricing model is to bill for phone service and on-site help by the minute. Consequently, you are charged only for received services. Progent does not impose a more expensive rate for off-hours or emergency support, and Progent does not charge for travel except for urgent support where on-site work is less than 4 hours. Also, Progent imposes no startup fee and requires no retainer for support services provided during regular working hours. Many service firms impose substantial minimum payments or charge in increments of fifteen minutes or more. Progent's one-minute billing granularity does away with major bills for quick fixes. Another benefit of by-the-minute invoicing is that customers are not inclined to allow less critical problems to fester until they grow into major ones. Find out more details concerning Progent's value pricing for IT outsourcing.

  • Comprehensive Documentation of IT Services
    Progent has created a sophisticated support reporting system that stores and organizes detailed documentation for all billed support activities. Unlike many independent consultants or small service organizations who provide scant documentation or specifics of services performed, each service provided by Progent is accompanied by comprehensive documentation. Every Progent staff member has access to the support documentation sent by each consultant to every client. The practice of documenting and organizing support records allows more efficient support and eliminates a variety of typical problems such as when a support customer is effectively held hostage to a consultant who refuses to let go of the keys to the kingdom. Read more details concerning Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's support experts to customers. By teaching customers to resolve problems that are within their comfort zone, Progent is able to concentrate on offering high-value skills where Progent faces few competitors. Small companies who utilize independent consultants or who maintain in-house IT staffs benefit when Progent transfers information about critical technology and proven processes to make their networks more robust, protected, and productive. Read more concerning Progent's knowledge transfer services.

Get in Touch with Progent
In case your Vallejo, California company needs to get in touch with Progent to ask about IT outsourcing, consulting, or tech support services, call 800-993-9400 or refer to Contact Progent.

Immediate Online Network Assistance
For fast remote assistance, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).
















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