Affordable Network Troubleshooting from Microsoft and Cisco Certified Consultants for Businesses in Vancouver, WA
By offering professional know-how whenever you require it, providing in-depth expertise for critical business applications, offering innovative services like virtual data center hosting, invoicing only for services delivered, and requiring no setup or retainer fees for standard services, Progent helps you to maximize the competitive value of your information network and reduce service expenses. Progent recognizes that network protection, reliability, and efficiency are as important to small businesses as to major enterprises but that small organizations don't have the leverage to invest aggressively in computer technology and in-house support groups. Progent's fundamental competitive advantage is that no IT consulting firm can equal Progent's ability to deliver the IT support expertise your company requires whenever you require it and at a cost you can justify.

For medium-size and enterprise companies, Progent can provide co-sourcing and project management services to supplement the skills of your in-house network support team. Co-sourcing can reduce expenses and help meet schedules for big IT initiatives like application development, business continuity planning and testing, security audits, merging datacenters, or technology migrations.

Progent can in addition provide the services of accredited consultants to help your business to design and execute your cloud strategy.

Core Technologies Supported by Progent for Business Networks in Vancouver, Washington
Progent's team of certified engineers provides assistance for all aspects of information technology deployed by businesses of all sizes. Technologies served by Progent in Vancouver include:

Support Delivery Alternatives Available for Vancouver, Washington Businesses
Progent has a variety of alternatives for providing small companies and local governments with cost-effective computer services for troubleshooting, consulting, hosting, and network administration. Progent's paradigm for providing computer support is built on the Help Desk operational structure familiar to big IT organizations. Progent's Contact Center Support Model ensures fast support, thorough service records, reliable follow-up, and tight expense monitoring for a range of IT support delivery options that include online troubleshooting, on-premises help, top-level consulting, as well as server and application hosting.

  • Remote Service
    Progentís Technical Response Center (TRC) offers emergency and scheduled remote support for Windows, Linux, Apple, and Cisco-based systems in the U.S. and worldwide. Progent's certified service experts can help customers to troubleshoot and repair network problems without the expense or time loss of travel for onsite service calls. The experience of Progent's IT consultants allows them to handle most IT issues rapidly. For complex issues, Progent's breadth of expertise allows the support team to escalate troubleshooting tasks to world-class subject matter experts. Progent offers a convenient, web-accessible registration procedure for new clients to accommodate urgent situations and Progent charges by the minute with zero startup fees or minimums, so you are invoiced only for the help you get. Specialists you can access online include Cisco-qualified CCIEs, Microsoft-qualified MCSE consultants, and CISSP-certified security professionals. Find out additional information concerning Progent's remote network troubleshooting services.

  • Onsite Support
    Progent provides on-site computer support for signed-up customers in larger cities in the U.S. Progent's on-site support technicians can operate in conjunction with Progent's remote support experts to give small and midsize businesses the best of both worlds: in-person support professionals when you require them as well as the remote expertise of Progent's worldwide team of IT consultants, security specialists, and business software programmers. The wait time for in-person support calls is typically under 24 hours. There is no sign-up or retainer fee for becoming a Progent customer for on-premises support. Learn more details concerning how and why to sign up for Progent's in-person computer support.

  • Phone Support
    Progent's Help Desk Call Center Services are designed for all businesses who need fast and dependable support from a professional Help Desk with effective telephone support, online troubleshooting capability, and enough technical depth for full escalation. Since small and midsize companies typically have limited IT funds and can spare little executive attention for handling IT support tasks, Progent's Help Desk Services can be the most cost-effective option to ensure that small business computer systems are always up and running. Learn more about Progent's Helpdesk outsourcing services.

  • Consulting Services
    Progent offers small and midsize businesses budget-friendly availability of world-class IT professionals who can provide help with critical products and technologies such as Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server and application support, Cisco network architecture, network security consulting, high availability network design, virtual server solutions, plus configuration, programming and training for business applications including financials, operations, business analytics, CRM, and office productivity suites. Progent can help with one-time projects such as office relocations and massive software migrations, longer term projects such as management analytics application development and support, relational database software programming and DBA services, and web development, on-going support including System Center 2012 Operations Manager expertise and SCOM 2016 consulting services for network health monitoring and system management, or urgent services like data restoration and malware removal.

  • Application Server Hosting
    Progent can host mission-critical applications such as Exchange and SQL Server in order to provide small businesses with greater levels of availability, security, and performance than is feasible using the class of internal data center that is realistically affordable for the majority of small and midsize businesses. Because Progent utilizes the same data centers that support the gear of many of the world's largest IT organizations, Progent can eliminate the expense of building and managing the systems required for world-class cooling, electrical failover, and redundant Internet access. For hosted application servers, Progent can also see to it that patches and service packs remain updated, security and efficiency is continually tracked, and systems and data files are regularly backed up and ready for full and rapid recovery. Learn additional information about Progent's hosting for Microsoft Exchange Server and other critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service offers complete hosting for the entirety of a small or midsize organization's servers in a setting that not only delivers the top level of dependability and extensibility but that is also convenient for customers to transfer to another service provider or to move internally whenever your situation warrants it. Progent's Private Cloud hosting service is structured around mature virtual server technologies that permit small businesses with multi-vendor environments to save dramatically on the costs of capital equipment, infrastructure maintenance, and IT administration while getting world-class reliability and an unparalleled degree of vendor independence. In contrast to ordinary SaaS hosting models, Progent's Private Cloud Hosting Service covers all server-based software in one centrally administered service, can support the mixed- OS and non- standardized environments common with small companies, and keeps ownership of the software in the customer's possession so that moving to a new virtualized system is fast, reliable, and inexpensive. This avoids becoming a captive to a single hosting service while still providing all the savings related to ASP and SaaS hosting alternatives.

  • Hybrid Cloud Planning and Integration Consulting Services
    Progent offers advanced remote consulting to help organizations of any size integrate their information networks with leading public clouds such as Azure and Amazon Web Services. Progent can assist your it team to plan and manage cost-effective ecosystems that support Windows and Linux systems and applications in either cloud-only systems or in hybrid architectures that combine on-premises IT assets along with public clouds. To assist you to incorporate cloud services with networks, Progent can provide a variety of cloud migration services that include Office 365 integration with on-premises Exchange deployments, Microsoft Azure design and integration services, Amazon Web Services cloud integration, and Amazon Web Marketing Service development and troubleshooting. Progent has over 15 years of background delivering advanced consulting expertise online, and Progent can help you successfully carry out your cloud migration projects quickly and within your budget.
Progent's Fixed-price Managed Services for Remote Network Management
Progent's affordable ProSight suite of managed services is designed to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all aspects of information assurance and compliance. ProSight managed services offered by Progent include:
  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes next generation behavior analysis technology to guard endpoints and servers and VMs against new malware attacks such as ransomware and email phishing, which easily evade traditional signature-based AV products. ProSight ASM protects local and cloud-based resources and provides a single platform to manage the complete malware attack lifecycle including blocking, infiltration detection, mitigation, cleanup, and post-attack forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Unified Endpoint Protection
    ProSight Enhanced Security Protection (ESP) services deliver economical multi-layer security for physical servers and virtual machines, desktops, mobile devices, and Microsoft Exchange. ProSight ESP utilizes adaptive security and modern behavior analysis for continuously monitoring and responding to security threats from all vectors. ProSight ESP delivers firewall protection, intrusion alerts, endpoint control, and web filtering via leading-edge technologies incorporated within one agent accessible from a single console. Progent's data protection and virtualization experts can help you to design and implement a ProSight ESP deployment that meets your organization's unique requirements and that helps you prove compliance with government and industry data security standards. Progent will help you define and configure policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that require immediate action. Progent can also assist your company to set up and verify a backup and restore system like ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup
    ProSight Data Protection Services from Progent provide small and mid-sized businesses a low cost and fully managed solution for secure backup/disaster recovery. For a low monthly rate, ProSight Data Protection Services automates and monitors your backup processes and allows fast restoration of vital files, apps and virtual machines that have become unavailable or corrupted as a result of component breakdowns, software glitches, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local storage device, or to both. Progent's cloud backup specialists can provide world-class support to set up ProSight DPS to be compliant with government and industry regulatory requirements like HIPPA, FINRA, and PCI and, whenever necessary, can help you to recover your business-critical information. Find out more about ProSight DPS Managed Cloud Backup.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for smaller organizations to map out, monitor, optimize and troubleshoot their connectivity appliances such as routers, firewalls, and load balancers as well as servers, printers, client computers and other devices. Incorporating state-of-the-art RMM technology, WAN Watch makes sure that network maps are always current, captures and displays the configuration of almost all devices connected to your network, tracks performance, and sends notices when issues are discovered. By automating complex management activities, WAN Watch can cut hours off ordinary chores like network mapping, expanding your network, finding appliances that require important software patches, or identifying the cause of performance problems. Learn more details about ProSight WAN Watch network infrastructure management consulting.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email security platform that uses the technology of leading data security companies to deliver web-based management and comprehensive protection for all your inbound and outbound email. The powerful structure of Progent's Email Guard integrates cloud-based filtering with a local gateway device to offer complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. ProSight Email Guard's Cloud Protection Layer acts as a preliminary barricade and blocks the vast majority of threats from reaching your security perimeter. This reduces your vulnerability to external threats and saves system bandwidth and storage space. ProSight Email Guard's on-premises security gateway device adds a deeper level of analysis for inbound email. For outgoing email, the local gateway provides anti-virus and anti-spam filtering, DLP, and encryption. The on-premises gateway can also help Exchange Server to track and protect internal email that originates and ends inside your security perimeter. Learn more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data loss prevention.

  • ProSight LAN Watch: Server and Desktop Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates advanced remote monitoring and management (RMM) techniques to keep your network running at peak levels by checking the state of vital assets that power your information system. When ProSight LAN Watch detects an issue, an alert is sent immediately to your designated IT personnel and your Progent engineering consultant so any looming problems can be addressed before they have a chance to impact productivity Find out more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a secure Tier III data center on a high-performance virtual host configured and managed by Progent's IT support experts. Under the ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS platforms, and the apps. Since the environment is virtualized, it can be moved easily to a different hosting environment without requiring a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, you are not tied a single hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, retrieve and safeguard information about your network infrastructure, procedures, applications, and services. You can instantly locate passwords or serial numbers and be warned automatically about upcoming expirations of SSLs or warranties. By cleaning up and managing your IT documentation, you can eliminate up to half of time wasted looking for vital information about your IT network. ProSight IT Asset Management features a common location for holding and collaborating on all documents related to managing your network infrastructure such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and associating IT information. Whether youíre making improvements, doing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the data you require as soon as you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost way for small and medium-size organizations to get an objective assessment of the overall health of their IT system. Powered by some of the top remote monitoring and management (RMM) platforms available, and supervised by Progent's world-class group of information technology professionals, ProSight Network Audits help you see how well the configuration of your core network devices adhere to best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver instant ROI such as a more manageable Active Directory (AD) environment. Both versions also come with one year of cutting-edge remote network monitoring and management. Advantages can include simpler management, better compliance with government and industry security regulations, more efficient utilization of IT resources, quicker troubleshooting, more dependable backup and restore, and increased uptime. See more information about ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service centered on a phone discussion with a Progent information assurance expert. The interview is designed to help assess your company's ability to block or recover rapidly from a ransomware incident. Progent will consult with you directly to gather information concerning your existing AV defense and backup platform, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can apply industry best practices to deploy a cost-effective security and backup/recovery environment that meets your company's needs. For additional information, refer to Progent's ProSight Ransomware Preparedness Report Service.

Why Progent Offers the Right Choice for Vancouver, Washington Businesses
Progent's size, scope of information technology expertise, and experience with corporate network consulting enable small and midsize companies to sidestep the problems associated with over reliance on thinly staffed support organizations or freelance engineers.

Working with Progent's Experts allows your business to:

  • Prevent Over Dependence on Freelance Support Consultants
    For network services, small companies sometimes depend excessively on individual consultants. Although freelance support providers have lower overhead than more substantial support organizations and can afford to bill nominally smaller rates, freelancers are occasionally too overworked to respond rapidly to critical problems. If a freelance consultant is occupied with different client, ill, on travelling, or in training, the absence of backup personnel may force your company to wait for help in case of an emergency. The more your small business expands, system unavailability or problems with critical programs get more expensive. The money you thought you were conserving on an independent consultant can disappear quickly due to lower output. Also, when independent engineers encounter new problems, the unavailability of a big engineering team to depend on for help forces them to train on the job while your business ends up with the bill for their continuing education.

  • Gain Access to Expertise in Advanced IT Issues
    The majority of smaller service organizations or freelance consultants who concentrate on small business IT support may excel at delivering routine fixes but don't have the background to work cost-effectively with complicated IT environments with mixed operating systems, multiple locations, Voice over IP systems, remote workforces, interconnected financial and analytical software, eCommerce, and specialized line-of-business applications. Progent's background with worldwide companies and Progent's extensive group of specialists can be valuable to your business because enterprise networks are inherently complex, integration issues require in-depth understanding of in many technical areas, and reaching an acceptable level of stability, reliability, and security calls for industry-proven best practices.

  • Create a Firm Basis for Growth
    Small businesses often start with a network cobbled together on a shoestring budget. Without a solid architecture, a series of band-aid fixes commonly get thrown on top of a tenuous foundation. As a company grows, stability and scalability issues can undermine the productivity of the business. These networks require proper evaluation, intelligent strategic analysis, and broad-based experience to upgrade to an IT infrastructure that will act as the reliable foundation to handle critical business requirements and ease future growth.

  • Work with Solution Finders, Not Resellers
    Small companies require guidance and education to work through an ever more complicated maze of IT alternatives offered for accelerating business growth and enhancing productivity. They do not need an IT engineer or support firm that attempts to sell them a product. Progent eliminates conflicted motives by not reselling hardware and software. Progent offers consulting and services only. This permits Progent to align consulting services with the genuine needs of clients. Mixing network consulting and product reselling can lead to a situation where the recommended solution is built around a predetermined vendor rather than being based on the actual requirements of a small business.

Contact Progent
If your Vancouver, Washington business needs to contact Progent to find out about network outsourcing, consulting, or technical support services, call 800-993-9400 or go to Contact Progent.

Immediate Remote Technical Support
For immediate online assistance, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).
















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