Immediate, Low-cost Remote Computer Assistance for Victorville, California Small Companies
For more than two decades, Progent has specialized in delivering world-quality IT support to customers with small-business IT budgets. Progent has built a unique support system that includes a streamlined, tightly connected virtual office infrastructure, custom remote troubleshooting technology, a substantial team of consultants accredited in a broad array of IT practice areas, a Help Desk operational structure that maximizes responsiveness and guarantees follow-through, a worldwide group of on-line troubleshooting professionals, in-person service availability for the majority of most zip codes in the U.S., and a company ethos committed to resolving technical problems in the shortest time and at the least cost to clients.

For larger businesses, Progent offers co-sourcing services to add to the technical skills of your internal network service personnel. This can save money and minimize technical risks for big IT initiatives such as application design and development, business continuity preparedness, security audits, office consolidations, or software migrations.

Progent can also provide the services of certified experts to help your business to plan and implement a sensible cloud strategy.

Primary Technologies Supported by Progent for Victorville, California Businesses
A Microsoft-certified Partner computer support company with a large team of Cisco CCIE network infrastructure consultants and Apple certified consultants, Progent offers emergency assistance and affordable remote consulting to Victorville, CA small businesses for a wide array of computer technologies including:

Support Delivery Alternatives Available for Victorville, California Companies
Progent has a variety of options for providing small businesses and local governments with cost-effective IT services for technical support, system architecture, hosting, and IT management outsourcing. Progent's model for delivering computer support is built on the Help Desk Call Center operational structure common to big IT groups. Progent's Help Desk Call Center Support Model ensures rapid support, thorough activity documentation, dependable follow-up, and tight expense control across an array of network support delivery options that include remote troubleshooting, in-person support, high-end consulting, plus server hosting.

  • Online Support
    Progentís Technical Response Center (TRC) provides emergency and scheduled remote support for Microsoft Windows, Linux, Apple Mac, and Cisco-based environments in the United States and worldwide. Progent's certified support experts can assist customers to troubleshoot and fix hardware and software problems without the expense or time loss of in-person service visits. The background of Progent's IT consultants allows them to handle the majority of network problems quickly. For the toughest problems, Progent's breadth of expertise allows the support team to escalate trouble tickets to advanced specialists. Progent offers a convenient, web-based registration procedure for first-time customers to address urgent situations and Progent bills per minute with no startup charges or minimums, so you pay only for the assistance you get. Specialists you can access remotely include Cisco-qualified CCIEs, Microsoft-qualified MCSE consultants, and GIAC-certified security professionals. Find out additional details about Progent's online computer support expertise.

  • Onsite Support
    Progent provides onsite computer assistance for signed-up clients in larger cities in the United States. Progent's onsite service personnel can operate in tandem with Progent's remote support engineers to give small and midsize businesses the optimal solution: in-person service professionals when you need them plus the on-line expertise of Progent's worldwide staff of IT engineers, security specialists, and business software programmers. The response time for on-site service calls is typically under one business day. Progent requires no start-up or retainer fee for registering as a Progent client for onsite service. Find out more details concerning how and why to register for Progent's in-person network support services.

  • Phone Support
    Progent's Helpdesk Services are designed for small and midsize companies who require fast and reliable access to a professional Help Desk with efficient phone support, remote troubleshooting capability, and enough technical depth for full escalation. Since smaller companies typically have tight information technology budgets and can spare scant management bandwidth for handling network support tasks, Progent's Helpdesk Services can be the most cost-effective option to ensure that business information networks are always up and running. Read more details concerning Progent's Help Desk services.

  • IT Consulting Services
    Progent provides small and midsize businesses affordable access to enterprise-class consultants who can provide assistance with critical products and technologies including Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server and application expertise, Cisco network infrastructure, network protection consulting, non-stop it system design, virtual server solutions, plus configuration, programming and support for business software such as accounting, ERP and MRP, management reporting, CRM, and productivity packages. Progent can help with short-term projects including site relocations and massive system migrations, longer term initiatives like business reporting application programming and support, relational database software programming and administration services, and web design, on-going services including System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting for IT infrastructure monitoring and system administration, or urgent services such as disaster recovery and virus removal.

  • Application Hosting
    Progent can host mission-critical applications like Exchange Server and SQL Server to provide small and midsize businesses with greater levels of dependability, protection, and recoverability than is possible with the type of on-site data center that is achievable for most small companies. Since Progent utilizes the same facilities that host the gear of some of the world's biggest IT organizations, Progent can eliminate the cost of creating and maintaining the systems required for enterprise-class environmental control, electrical backup, and uninterruptible Internet connectivity. For hosted applications, Progent can also see to it that patches and revisions stay current, protection and performance is continually tracked, and systems and data files are consistently backed up and ready for complete and rapid recovery. Find out more about Progent's hosting services for Exchange Server and other mission-critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service provides full hosting for all of a small or midsize organization's production servers in an environment that not only delivers the highest degree of dependability and expandability but that is in addition simple for clients to transfer to another support firm or to bring in-house when your circumstance calls for it. Progent's Private Cloud hosting is based on tested virtualization technologies that allow companies with multi-vendor networks to save dramatically on the costs of capital equipment, infrastructure support, and network management while achieving enterprise-class availability and an unprecedented degree of vendor independence. Unlike conventional Software as a Service hosting models, Progent's Private Cloud Hosting encompasses all server-centric applications in a single centrally managed package, can handle the mixed- platform and loosely standardized networks typical of small companies, and keeps control of the software licenses in the customer's possession so that migrating to a new virtual host is fast, reliable, and inexpensive. This eliminates becoming a prisoner of a single hosting service while still providing all the savings related to ASP and SaaS hosting services.

  • Hybrid Cloud Planning and Integration Consulting Services
    Progent can provide advanced remote support services to help organizations of all sizes integrate their networks with popular public clouds such as Azure and Amazon Web Services (AWS). Progent can help your it team to design and manage cost-effective ecosystems that can include Windows and Linux operating systems and apps in either cloud-only solutions or in hybrid topologies that combine on-premises resources along with public clouds. To help you to incorporate public clouds with physical datacenters, Progent can provide a range of public cloud integration services that include Office 365 Exchange Online integration solutions with on-premises Exchange, Azure planning and deployment services, Amazon Web Services cloud integration, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has over 15 years of background providing advanced consulting expertise online, and Progent can make sure you successfully carry out your cloud integration projects on schedule and within your budget.
Progent's Flat-rate Managed Services for Outsourcing Network Monitoring and Management
Progent's low-cost ProSight portfolio of network monitoring and management services is designed to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all facets of information assurance and compliance. Managed services offered by Progent include:
  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates cutting edge behavior-based machine learning technology to defend endpoint devices and physical and virtual servers against modern malware attacks such as ransomware and email phishing, which routinely get by traditional signature-based anti-virus tools. ProSight Active Security Monitoring safeguards local and cloud-based resources and provides a single platform to automate the entire malware attack lifecycle including protection, identification, mitigation, remediation, and post-attack forensics. Top features include single-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Protection
    Progent's ProSight Enhanced Security Protection (ESP) services deliver economical multi-layer protection for physical and virtual servers, workstations, mobile devices, and Exchange Server. ProSight ESP uses adaptive security and modern behavior analysis for continuously monitoring and reacting to cyber threats from all vectors. ProSight ESP offers two-way firewall protection, intrusion alerts, endpoint management, and web filtering through cutting-edge tools incorporated within one agent accessible from a single control. Progent's data protection and virtualization consultants can assist you to design and configure a ProSight ESP deployment that addresses your organization's specific requirements and that helps you achieve and demonstrate compliance with legal and industry information protection standards. Progent will help you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that call for immediate attention. Progent's consultants can also assist your company to install and verify a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can recover quickly from a destructive security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Cloud Backup and Recovery
    ProSight Data Protection Services provide small and mid-sized organizations an affordable end-to-end service for reliable backup/disaster recovery (BDR). For a fixed monthly rate, ProSight Data Protection Services automates and monitors your backup activities and enables rapid restoration of critical files, apps and VMs that have become unavailable or corrupted as a result of component failures, software glitches, disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local storage device, or to both. Progent's BDR consultants can provide world-class expertise to configure ProSight DPS to to comply with government and industry regulatory requirements such as HIPPA, FINRA, and PCI and, when necessary, can assist you to restore your business-critical data. Find out more about ProSight DPS Managed Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized organizations to diagram, monitor, optimize and debug their connectivity hardware like routers and switches, firewalls, and wireless controllers plus servers, client computers and other networked devices. Incorporating cutting-edge RMM technology, ProSight WAN Watch ensures that infrastructure topology diagrams are kept current, captures and displays the configuration information of virtually all devices connected to your network, tracks performance, and sends alerts when issues are discovered. By automating complex management processes, WAN Watch can knock hours off ordinary chores like network mapping, reconfiguring your network, finding appliances that require critical updates, or resolving performance problems. Learn more about ProSight WAN Watch infrastructure management services.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email filtering and encryption solution that incorporates the technology of leading information security vendors to deliver centralized management and world-class protection for all your inbound and outbound email. The hybrid architecture of Progent's Email Guard managed service integrates a Cloud Protection Layer with an on-premises security gateway appliance to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based threats. The cloud filter serves as a first line of defense and keeps most threats from making it to your security perimeter. This reduces your exposure to inbound threats and saves system bandwidth and storage space. ProSight Email Guard's onsite security gateway device provides a deeper layer of analysis for inbound email. For outgoing email, the on-premises security gateway provides anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The onsite security gateway can also help Exchange Server to track and safeguard internal email that originates and ends inside your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus defense, content filtering and data leakage protection.

  • ProSight LAN Watch: Server and Endpoint Remote Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management techniques to help keep your IT system operating efficiently by tracking the state of vital computers that drive your information system. When ProSight LAN Watch uncovers an issue, an alert is sent automatically to your designated IT staff and your Progent engineering consultant so that any looming problems can be resolved before they can disrupt your network Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a protected Tier III data center on a high-performance virtual machine host configured and maintained by Progent's IT support professionals. With Progent's ProSight Virtual Hosting model, the client owns the data, the operating system platforms, and the applications. Since the system is virtualized, it can be ported easily to a different hardware solution without requiring a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, you are not locked into a single hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, retrieve and safeguard information about your IT infrastructure, procedures, business apps, and services. You can quickly find passwords or IP addresses and be alerted automatically about impending expirations of SSL certificates ,domains or warranties. By updating and organizing your IT documentation, you can eliminate as much as half of time thrown away searching for vital information about your IT network. ProSight IT Asset Management features a common location for holding and sharing all documents related to managing your network infrastructure like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT information. Whether youíre planning improvements, performing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you require as soon as you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable way for small and medium-size organizations to obtain an unbiased evaluation of the overall health of their information system. Powered by a selection of the leading remote monitoring and management (RMM) tools available, and supervised by Progent's world-class team of information technology professionals, ProSight Network Audits help you see how well the deployment of your essential infrastructure devices conform to leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver instant ROI like a cleaner Active Directory system. Both versions also include a year of cutting-edge remote network monitoring and management. Benefits can include easier management, improved compliance with data security standards, higher utilization of network assets, faster troubleshooting, more dependable backup and recovery, and higher availability. Learn more about Progent's ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service centered on a brief discussion with a Progent information assurance expert. The interview is intended to help evaluate your organization's preparedness to stop or recover quickly after a ransomware incident. Progent will consult with you personally to gather information concerning your current AV defense and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report describing how you can apply best practices to build an efficient security and backup environment that aligns with your business requirements. For additional information, visit Progent's ProSight Ransomware Preparedness Report.

Unique Benefits of Working with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is a recognized leader in supporting the baseline system software and office productivity applications used by most small and mid-size companies and local governments. As a Cisco-authorized partner, Progent also can provide help for an increasingly sophisticated array of network technologies including firewalls, switches, routers, voice-over-IP solutions, and wireless connectivity. Furthermore, Progent's CISSP-qualified cybersecurity experts, CISM-authorized security professionals, CISA-authorized security audit specialists and GIAC-certified information assurance professionals offer a company-wide view of system security and can help with complex security programs like SIEM solutions to help enterprises meet industry guidelines and statutory regulations for network information protection and incident reporting.

The breadth and depth of Progent's engineering staff bring a unique set of benefits to customers wishing to maximize the business value of their information system within an affordable budget. These advantages include:

  • Best Industry Service Methodology
    Progentís staff of Microsoft and Cisco qualified consultants average more than ten years of hands-on professional background, at the front lines of IT service, executing a wide variety of technical tasks for a large array of customers. Every Progent support professional shares a refined collection of personal best practices which are incorporated into company-wide best practices standards that Progent instills in its consulting team. This ensures that you get not only world-class IT help, but also a consultant with proven approaches for fixing real-world IT problems quickly. Read more about Progent's best practices for network consulting.

  • Efficient Pricing Structure
    Progent's pricing model is to bill for remote support and on-site help by the minute. As a result, you are billed just for delivered support. Progent does not demand a more expensive rate for after-hours or emergency service, and Progent does not charge for travel time except for emergency calls where on-site work is less than 4 hours. In addition, Progent applies no service activation fee and asks no retainer for support services provided during normal business hours. Many service organizations impose large minimum payments or charge in increments of fifteen minutes or longer. Progent's one-minute pricing granularity avoids major bills for quick fixes. Another benefit of granular invoicing is that clients won't be inclined to permit incipient issues to stay unaddressed until they grow into major problems. Read additional information about Progent's value pricing for IT outsourcing.

  • Full Reporting of Network Services
    Progent has developed a comprehensive support reporting system that records and formats detailed documentation for all billed services. Unlike many freelance consultants or local support organizations who offer scant documentation or specifics of services done, each service provided by Progent is accompanied by full documentation. Each Progent consultant has use of the service documentation given by each staff member to every customer. The practice of detailing and archiving support records allows more effective service and avoids a variety of common misfortunes such as when a service client is virtually held captive to a consultant who wonít release the keys to the kingdom. Find out more about Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent practices knowledge transfer from Progent's consultants to customers. By teaching clients to deal with problems that are within their scope, Progent can focus on delivering hard-to-find services where Progent has few competitors. Small businesses who work with independent consultants or who maintain in-house IT personnel benefit when Progent transfers information about critical technology and tested processes to make their IT environments more reliable, protected, and efficient. Find out more about Progent's knowledge transfer services.

Contact Progent
In case your Victorville, California company needs to contact Progent to ask about IT outsourcing, consulting, or technical support services, call 800-993-9400 or refer to Contact Progent.

Fast Online Network Support
For immediate online help, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).
















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