Consulting Support for RIM BlackBerry Solutions
BlackBerry SupportBlackBerry mobile smartphones from Research in Motion are among today’s most popular products for achieving mobile connectivity to messaging, calendars, web-based programs, and other vital business data. As the complexity of small company IT technology has expanded, and as the demand for enterprise-class security, dependability, and disaster recovery has become the standard for organizations of all sizes, successful deployment and support of BlackBerry solutions has become more difficult. To address areas like security, business continuity, and synchronization of BlackBerry handhelds with a variety of email systems and corporate databases, small businesses frequently resort to external support professionals who specialize in BlackBerry installation and troubleshooting.

Progent offers the expertise of BlackBerry-qualified consultants who can assist small organizations to plan, manage, and troubleshoot BlackBerry-based solutions economically and effectively, eliminating the need for an in-house BlackBerry technology specialist and reducing the cost and stress of maintaining mobile workers. Progent's BlackBerry technology engineers have in-depth experience working with Progent's Microsoft-certified consultants, Cisco CCIE-certified network engineers, and CISA and GIAC-certified network security professionals. This range of experience, combined with Progent's proven remote service delivery capabilities, gives small companies an economical solution for incorporating BlackBerry products productively into their IT network.

Progent's engineers can help your business with SQL Server 2016 integration support, Microsoft SQL 2014 deployment and Microsoft Exchange setup so that your database and messaging infrastructure work efficiently with BlackBerry BES Server. Progent can also help you to upgrade from older versions of BlackBerry and Microsoft technology, set up streamlined management tools to enable you to monitor and control BlackBerry devices throughout your company, recommend security policies that are right for your business, develop custom mobile applications, and make sure that your IT network infrastructure is properly configured to handle your BlackBerry clients. In addition, Progent's disaster recovery specialists can help make sure that your BlackBerry information is included in your regular backup procedures so that it can be restored quickly and thoroughly.

Technical Support for BlackBerry Enterprise Server
BlackBerry Enterprise Server (BES) streamlines management and support of BlackBerry smartphones, offering a centralized platform for controlling critical jobs such as device installation, updates, and deactivation and providing a strong foundation for security and high availability. BlackBerry BES Server supports seamless integration between Exchange, Groupwise, or IBM Lotus Domino email platforms and BlackBerry handsets and supports wireless synchronization.

BlackBerry BES Server Troubleshooting Assistance

BlackBerry Enterprise Server features a variety of data protection options beginning with advanced encryption of messages sent between a BlackBerry wireless handset and BES Server using AES or Triple DES. BlackBerry BES Server also allows excellent flexibility in selecting degrees of protection to match the special needs of your network. Progent's BlackBerry certified consultants can help you to choose advanced security features and activate them wirelessly. Examples of these wirelessly configurable security settings are:

  • Lock down a smartphone
  • Erase information from a lost or stolen smartphone
  • Disable Bluetooth functionality
  • Activate internal defenses against malicious attacks

BlackBerry Enterprise Server also provides versatility in selecting how to prevent mobile users from installing or executing unsafe or prohibited code. Progent can help you to select protective processes like:

  • Specify exactly what applications are permitted on the device
  • Block external software from using non-volatile storage on the device
  • Determine what resources third-party applications can use on the BlackBerry device
  • Limit the kinds of access third-party programs running on the smartphone can initialize
  • Prevent all third-party programs from being loaded or executed on the smartphone

How Progent Can Assist Your Business to Maintain and Troubleshoot Your BlackBerry Environment
Progent can deliver a seasoned BlackBerry support who has been awarded certifications from RIM in all major aspects of BlackBerry technology. Progent's BlackBerry consulting skills range from troubleshooting synchronization problems to architecting wireless productivity solutions based on BlackBerry BES Server. These RIM BlackBerry certifications and their associated practice areas include:

BlackBerry Certified Support Specialist
Blackberry ExpertsA Progent BlackBerry Certified Support Specialist can assist you to carry out basic technical functions such as setting up BlackBerry handsets and BlackBerry Desktop software, adding e-mail addresses to the BlackBerry Internet Service, establishing account configurations, setting up e-mail filters and auto-signature, editing user accounts, upgrading BlackBerry smartphones, transmitting service books, and configuring BlackBerry Desktop Manager to run with your corporate messaging solution. Progent's certified experts can also help you to troubleshoot a broad array of issues associated with synchronization, handset detection, messaging reconciliation, web browsing, mobile connections, IM, PC application configuration, and Desktop Redirector.

As a leader in delivering countrywide online consulting services for small company networks, Progent can provide responsive and affordable contact with a BlackBerry Certified Support Specialist. Progent's remote technical support expertise keeps your wireless support costs at a minimum and, by solving issues promptly, optimizes the efficiency of your BlackBerry smartphone clients.

BlackBerry Certified Server Support Specialist
Blackberry SupportProgent's BlackBerry Certified Server Support Specialist can provide the knowledge required to install and troubleshoot the BlackBerry Enterprise Server in an Exchange environment. Progent's BlackBerry-certified expert can show you how to use resources like BlackBerry Administration Service (BAS), the BlackBerry Technical Solution Center (BTSC), and BlackBerry Utilities to run critical tasks including troubleshooting enterprise activation issues, registering and removing BlackBerry smartphone clients, activating passwords, implementing over-the-air program loading and setup, implementing and troubleshooting the BlackBerry Smart Card Reader, and configuring database backup and recovery mechanisms.

Progent's BlackBerry consultants can also help you to use management software such as the BlackBerry Administration Service for role-based administration, resolving file attachment and data flow issues, and using WiFi for activation. Also, Progent can help you understand the role of operational policies in the BlackBerry BES environment and help you to define and install appropriate security configurations.

Progent's Microsoft-certified Exchange Server engineers can team with Progent's BlackBerry Certified Server Support Specialist to help you to enhance your existing Exchange Server infrastructure for operating in conjunction with BlackBerry BES Server or move your BlackBerry solution to the latest edition of Microsoft Exchange.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator offers advanced knowledge for installing, managing, monitoring, and maintaining one or several BlackBerry BES Servers in a messaging system based on Microsoft Exchange Server. Progent's BlackBerry engineer has expertise in important technologies related to BlackBerry integration including the BlackBerry Enterprise Solution, Microsoft Windows permissions, database structure, Outlook, firewalls, proxy servers, MAPI, and network policies and scheduling. Progent can assist you to install and delete BlackBerry smartphone users on Microsoft Exchange and Active Directory, configure, monitor, and manage BlackBerry BES Server, administer BlackBerry smartphones and user accounts, archive and maintain storage groups, apply permissions, install the MDS and IM, deploy push and pull access control lists, control Exchange data flow, create, edit, and assign WLAN and Virtual Private Network configurations, implement SNMP traps for alerts, and produce management reports based on SNMP results.

Progent's BlackBerry expert can support your BlackBerry technology in a variety of environments that can include Windows 2K, 2003 or 2008 Servers, Microsoft Windows XP, Vista, and Windows 7 and 8 desktops, BlackBerry Desktop Manager, VMware, MSDE 2000, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also assist you to utilize tools like BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Server Configuration Panel, BlackBerry Enterprise Server log files, Microsoft SQL Server Enterprise Manager and SNMP.

BlackBerry Certified Solution Designer
BlackBerry Certified Solution Designer HelpProgent offers the services of a BlackBerry Certified Solution Designer to help your company to design, deploy, validate, repair, and produce documentation for a mobile wireless solution based upon the integration of the BlackBerry Enterprise Solution, Exchange Server, and Active Directory. Progent's high-level engineering services for BlackBerry technology include business and technology needs assessment, solution design, roll-out strategy and implementation, performance tuning, design of a fault-tolerant environment, data backup and disaster recovery planning, and security infrastructure design.

Progent's BlackBerry Certified Solution Designer can work with you and your stakeholders to understand your operational goals and to design a wireless environment that fits within your IT budget and aligns with your business strategy. Progent can explain the implications of your organizational processes on the design of a BlackBerry Enterprise Solution, evaluate your existing network infrastructure's ability to support a BlackBerry BES Server, help your organization to determine which administration approach and physical components match your requirements, and analyze your email and messaging environment configuration. Progent can also help you understand the performance implications that the BlackBerry Enterprise Server, SQL SQL Server, and Microsoft Exchange Server have on one another so you can arrive at smart choices about options for software editions, server hardware and mass storage, network design, and application configuration.

To optimize network protection, Progent's BlackBerry consultant can assist you to choose and configure sensible security features for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also work in conjunction with Progent's CISSP and GIAC-qualified security specialists to run network-wide security assessment and compliance validation and suggest enhancements to accommodate your BlackBerry environment.

Call or Email Progent to Get Support from a BlackBerry-Certified Consultant
If you wish to ask Progent about professional expertise for BlackBerry wireless technology, phone 1-800-993-9400 or go to Contact Progent.
















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