Consulting Support for RIM BlackBerry Solutions
RIM BlackBerry Support ServicesBlackBerry mobile PDAs from Research in Motion are among the most successful products for achieving anytime-anywhere access to messaging, scheduling, web-based applications, and other vital business information. As the sophistication of small business networks has increased, and as the demand for world-class protection, dependability, and recoverability has grown to be the norm for businesses of all sizes, successful integration and support of BlackBerry solutions has become increasingly challenging. To address areas like data protection, disaster recovery, and synchronization of BlackBerry smartphones with a variety of messaging servers and corporate databases, small businesses often resort to external consulting firms who offer expertise in RIM BlackBerry installation and troubleshooting.

Progent can provide the expertise of BlackBerry-certified consultants who can help small businesses to design, administer, and repair BlackBerry-based environments economically and effectively, doing away with the requirement for an internal BlackBerry technology specialist and reducing the cost and stress of maintaining mobile work groups. Progent's BlackBerry technology specialists have in-depth experience working with Progent's Microsoft-Gold certified experts, Cisco CCIE-certified network engineers, and CISSP and CISM-certified security specialists. This breadth of experience, coupled with Progent's efficient remote service delivery capabilities, gives small businesses an affordable alternative for incorporating RIM BlackBerry technology productively into their IT network.

Progent's engineers can help your business with SQL Server 2016 integration support, Microsoft SQL 2014 configuration and Exchange setup so that your data and email systems operate optimally with BlackBerry Enterprise Server. Progent can also help you to upgrade from older releases of BlackBerry and Microsoft technology, configure easy-to-use administration utilities to enable you to monitor and support BlackBerry smartphones throughout your company, define security policies that are right for your company, develop custom mobile applications, and ensure that your IT network infrastructure is appropriately configured to accommodate your BlackBerry users. In addition, Progent's disaster recovery specialists can help make sure that your BlackBerry data is incorporated in your scheduled backup procedures in order that it can be recovered rapidly and thoroughly.

Consulting and Technical Support Services for BlackBerry BES Server
BlackBerry Enterprise Server simplifies administration and support of RIM BlackBerry devices, providing a single solution for controlling key tasks such as device installation, upgrades, and deactivation and offering a strong infrastructure for data protection and high availability. BlackBerry BES Server supports seamless integration between Microsoft Exchange Server, Novell GroupWise, or IBM Lotus Domino email servers and BlackBerry smartphones and supports wireless synchronization.

BlackBerry BES Server Configuration Help

BES Server provides a variety of data protection capabilities starting with automatic encryption of messages transmitted between a BlackBerry smartphone and BlackBerry BES Server using Advanced Encryption Standard (AES) or Triple Data Encryption Standard (Triple DES). BES Server also allows excellent flexibility in selecting degrees of security to match the special requirements of your network. Progent's BlackBerry certified consultants can assist you to select advanced security functions and enable them wirelessly. Examples of these over-the-air configurable security features are:

  • Disable a BlackBerry device
  • Wipe information from a lost or stolen BlackBerry device
  • Disable Bluetooth
  • Enable internal protection against malicious attacks

BlackBerry Enterprise Server also provides flexibility in selecting ways to prevent mobile users from loading or running unsafe or prohibited applications. Progent can help you to choose blocking techniques such as:

  • List exactly what applications are allowed on the device
  • Block external programs from allocating persistent memory on the BlackBerry smartphone
  • Determine which resources third-party programs can access on the smartphone
  • Limit the types of access third-party software running on the smartphone can establish
  • Block all external applications from being loaded or run on the BlackBerry device

Some Ways That Progent Can Assist You to Manage and Troubleshoot Your BlackBerry Solution
Progent can provide a seasoned engineer who has earned accreditations from Research in Motion in all key aspects of BlackBerry technology. Progent's BlackBerry support skills range from troubleshooting synchronization issues to architecting mobile productivity solutions based on BlackBerry BES Server. These RIM BlackBerry credentials and their associated practice areas include:

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator offers advanced skills for deploying, managing, tracking, and maintaining one or several BlackBerry Enterprise Servers in a messaging environment based on Exchange. Progent's BlackBerry consultant offers expertise in important areas related to BlackBerry management including the BlackBerry Enterprise Solution, Microsoft Windows permissions, database architecture, Microsoft Outlook, firewalls, proxy servers, TCP/IP, and network policies. Progent can help you to install and delete BlackBerry smartphone clients on Microsoft Exchange and Active Directory, set up, monitor, and manage BlackBerry BES Server, manage BlackBerry devices and user accounts, archive and maintain storage groups, apply permissions, set up the Mobile Data System and Instant Messaging, deploy push and pull access control lists, control Exchange Server data flow, create, edit, and apply wireless LAN and VPN configurations, implement SNMP traps for alerts, and produce reports based on SNMP results.

Progent's BlackBerry expert can support your BlackBerry solution in a number of environments that can include Windows 2K, 2003 or 2008 platforms, Microsoft Windows XP, Windows Vista, and Windows 7 and 8 workstations, BlackBerry Desktop Manager, VMware, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also show you how to to use tools such as BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Server Configuration Panel, BlackBerry Enterprise Server log files, Microsoft SQL Server Enterprise Manager and SNMP.

BlackBerry Certified Solution Designer
BlackBerry Certified Solution Designer Support ServicesProgent offers the services of a BlackBerry Certified Solution Designer to assist your business to plan, deploy, validate, repair, and produce documentation for a wireless environment built on the combination of the BlackBerry Enterprise Solution, Microsoft Exchange Server, and Active Directory. Progent's advanced consulting services for BlackBerry include business and network needs assessment, solution architecture, installation planning and implementation, performance tuning, configuration of a fault-tolerant environment, data backup and disaster recovery planning, and security design.

Progent's BlackBerry Certified Solution Designer can work with you and your IT management staff to define your functional objectives and to create a mobile wireless system that fits within your information technology budget and supports your business plans. Progent can clarify the implications of your operational policies on the configuration of a BlackBerry Enterprise Solution, evaluate your existing connectivity architecture's suitability to support a BlackBerry BES Server, help your organization to decide which management approach and equipment match your needs, and evaluate your email and messaging environment topology. Progent can also explain the performance implications that the BlackBerry Enterprise Server, Microsoft SQL Server, and Exchange Server have on each other so you can arrive at smart decisions concerning alternatives for software versions, processors and mass storage, network architecture, and application configuration.

To maximize system protection, Progent's BlackBerry-certified consultant can assist you to select and enable appropriate security features for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also operate in conjunction with Progent's CISA and GIAC-certified security engineers to perform company-wide security vulnerability and compliance validation and suggest enhancements to account for your BlackBerry solution.

Contact Progent for Help from a BlackBerry-Certified Professional
If you wish to ask Progent about professional expertise for BlackBerry wireless integration, phone 1-800-993-9400 or see Contact Progent.
















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