Fast and Affordable Remote Technical Support for Virginia Beach Computer Systems
Urgent Phone Technical Support for Virginia Beach NetworksFor businesses in Virginia Beach or anywhere in Virginia, Progent provides remote support for computer systems based on any mix of Microsoft, Cisco, macOS and OS , or Linux technology. Progent's Microsoft qualified engineers have provided online support to businesses in every state in the U.S. (Refer to testimonials from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE network specialists to help with challenging networking problems, plus the assistance of CISA and CISM-certified security engineers to help with advanced security architecture and diagnostic issues.

Progent's remote technical support experts provide excellent value because they possess the practical experience and are equipped with the advanced technology necessary to resolve most information system issues quickly. Efficient support lowers immediate expenses because service calls use up minimal billable consulting minutes. Remote support also avoids the cost of sending an engineer to your office. Your company saves additionally in incidental costs by reducing or avoiding network outages and associated costs due to business disruption, upset customers and vendors, idle workers, and de-focused executives. Progent's extensive remote technical support experience is especially helpful for organizations that rely on public clouds for vital infrastructure or software like Azure, Amazon AWA, or Office 365 Exchange Online, where on-premises tech support may not be an option.

Progent's billing model for online help is structured to leverage your IT service investment. Progent charges per minute for telephone-based consulting, so you pay exclusively for the support that you actually get. In contrast to typical online support firms, Progent requires no service activation fee or minimum fees. Progent's one-minute billing unit and simple model for billing avoid situations where fast repairs manage to end up as substantial bills. Progent's penchant for dealing with technical issues quickly means you saves money.

Progent's Online Consulting and Technical Support Services
Over time, Progent has refined a collection of customized technologies and proven processes which ensure the highest level of efficiency for online engineering help and repair for computer systems of any size. Progent offers safe VPN support for gateways from multiple leading vendors including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity permits the staff of Progent's remote service group to connect to your company's computer system without breaching network security.

Progent's proven technical support reporting system keeps extensive histories for all service that Progent's clients have received. Progent's staff service personnel have access to the records of all help rendered to every Progent client by any Progent engineer. This history of anomalies and responses is organized as a conveniently exploitable proprietary knowledge base that enables Progent's online technical engineers to communicate their experiences with the whole team to ensure that the effectiveness of Progent's technical support improves over time. Progent's high-level accreditations and working associations with major technology companies including Cisco and Microsoft make available other vast technical support databases and permit quick response from manufacturers' internal engineering staff with the result that Progent's online service experts are able to arrive at the most efficient resolutions in the least time.

Remote support available from Progent to businesses in Virginia Beach and anywhere in the state of Virginia include:

ProSight Fixed-price Managed IT Services for Small and Mid-size Businesses
Progent offers a selection of low-cost, flat-rate services designed to enable small and mid-size organizations to benefit from the same cutting-edge technology deployed by some of the industry's top corporations. Progent's ProSight suite of network monitoring and management services covers all critical facets of information technology such as email content filtering, behavioral-based threat defense, cloud-based backup/recovery, infrastructure management, VM cloud hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection solution that utilizes cutting edge behavior-based machine learning tools to guard endpoint devices as well as physical and virtual servers against modern malware assaults such as ransomware and file-less exploits, which routinely escape legacy signature-matching AV tools. ProSight Active Security Monitoring safeguards on-premises and cloud resources and provides a single platform to manage the entire threat progression including blocking, detection, containment, cleanup, and post-attack forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) services offer economical multi-layer protection for physical and virtual servers, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses contextual security and modern behavior analysis for round-the-clock monitoring and responding to cyber assaults from all vectors. ProSight ESP provides firewall protection, intrusion alerts, endpoint management, and web filtering via cutting-edge tools packaged within a single agent accessible from a unified control. Progent's data protection and virtualization consultants can help you to design and configure a ProSight ESP environment that addresses your organization's unique requirements and that allows you demonstrate compliance with legal and industry data protection regulations. Progent will help you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that require immediate attention. Progent's consultants can also help you to install and verify a backup and restore system like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent offer small and medium-sized businesses a low cost and fully managed solution for reliable backup/disaster recovery. For a fixed monthly rate, ProSight Data Protection Services automates and monitors your backup activities and allows rapid recovery of vital files, applications and VMs that have become lost or damaged as a result of component breakdowns, software bugs, disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images. Critical data can be backed up on the cloud, to a local device, or to both. Progent's cloud backup consultants can provide world-class expertise to configure ProSight Data Protection Services to to comply with government and industry regulatory requirements like HIPPA, FIRPA, PCI and Safe Harbor and, whenever necessary, can assist you to restore your business-critical information. Learn more about ProSight DPS Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of top information security companies to deliver web-based management and world-class protection for your inbound and outbound email. The hybrid architecture of Email Guard integrates a Cloud Protection Layer with an on-premises gateway device to offer advanced protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne malware. The cloud filter serves as a first line of defense and keeps most unwanted email from making it to your network firewall. This decreases your exposure to external attacks and conserves system bandwidth and storage space. Email Guard's on-premises gateway device adds a further level of inspection for incoming email. For outgoing email, the on-premises security gateway provides AV and anti-spam filtering, protection against data leaks, and email encryption. The on-premises security gateway can also assist Microsoft Exchange Server to track and safeguard internal email traffic that stays inside your corporate firewall. For more details, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized businesses to map, track, optimize and debug their connectivity appliances like switches, firewalls, and load balancers as well as servers, printers, client computers and other networked devices. Using cutting-edge RMM technology, WAN Watch makes sure that network maps are always current, captures and manages the configuration of almost all devices on your network, tracks performance, and sends alerts when issues are detected. By automating time-consuming network management activities, ProSight WAN Watch can knock hours off ordinary tasks such as making network diagrams, reconfiguring your network, locating devices that need important updates, or resolving performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) technology to help keep your IT system running efficiently by checking the health of vital computers that power your information system. When ProSight LAN Watch uncovers a problem, an alarm is sent immediately to your designated IT management staff and your assigned Progent engineering consultant so that any potential problems can be addressed before they have a chance to disrupt productivity Find out more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a secure fault tolerant data center on a high-performance virtual machine host configured and managed by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting model, the client owns the data, the OS platforms, and the applications. Because the environment is virtualized, it can be moved immediately to a different hardware environment without requiring a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, you are not tied one hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, retrieve and safeguard information about your IT infrastructure, processes, applications, and services. You can quickly find passwords or IP addresses and be alerted about upcoming expirations of SSL certificates ,domains or warranties. By cleaning up and managing your network documentation, you can eliminate as much as half of time spent trying to find vital information about your network. ProSight IT Asset Management includes a common location for holding and sharing all documents required for managing your network infrastructure such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT information. Whether youíre making improvements, performing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you need when you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable way for small and mid-size organizations to obtain an unbiased evaluation of the overall health of their information system. Based on a selection of the top remote monitoring and management (RMM) platforms available, and supervised by Progent's world-class team of information technology professionals, ProSight Network Audits show you how well the deployment of your essential infrastructure assets adhere to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate benefits like a more manageable Active Directory system. Both also include one year of advanced remote network monitoring and management (RMM). Advantages can include easier management, better compliance with information security requirements, more efficient utilization of IT resources, quicker problem resolution, more dependable backup and recovery, and increased uptime. Read more information about ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service built around a brief phone interview with a Progent information assurance expert. The interview is designed to evaluate your company's ability to block or recover rapidly after a ransomware incident. Progent will consult with you directly to gather information about your existing AV defense and backup system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can apply industry best practices to deploy an efficient security and backup/recovery system that aligns with your company's requirements. For details, visit Progent's ProSight Ransomware Preparedness Report.

Additional Consulting Services Available from Progent
Progent can provide the services of seasoned remote consulting experts for contract information technology programs. Progent's rates for longer-term development or consulting tasks are determined according to the qualifications of the engineers assigned. Progent's experience with these special areas of computer technology allows customers to complete major initiatives economically and on time. Progent's project-based remote engineering solutions include:

  • Call Center Expertise
    Progent's Help Desk Call Center support alternatives for organizations with networks that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology include full-service Help Desk outsourcing, virtual Helpdesk services, and Call Center process consulting. Progent's Call Center outsourcing support services are intended for companies who don't have the budget to create an in-house Help Desk but who require quick communication with an efficient Help Desk Call Center with professional phone assistance plus the expertise to escalate the most challenging problems to advanced consultants.

    Progent's Call Center consulting services can assist you in creating an effective new Call Center or revamping your existing organization, identifying or modifying Help Desk Call Center software to meet the unique needs of your company, or providing temporary phone support personnel to supplement your internal Call Center resources during demanding situations such as software transitions, major updates, or rolling out new business software.

    Progent's Help Desk staff of veteran information technology experts gives your customers in Virginia Beach or anywhere in the state of Virginia immediate access to an effective support group with years of experience delivering phone support and online diagnostics for computer environments based on Windows, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's focus is to give the Call Center the reputation as a crucial contributor to company success, and Progent's target is to fix rather than merely track technical problems.

  • Applications Support: Training, Custom Programming, and Problem Solving
    Progent's Applications Experts Team offers remote professional engineering expertise and education in special application fields such as ERP, MRP, custom financial systems, and CRM. Progent also offers consulting expertise, custom programming, and education for familiar Microsoft business applications such as CRM, Microsoft Office Project, Office 365 Word, and Microsoft Office 365 Excel. To find out more concerning Progent's expertise, custom programming, and education offerings, refer to Progent's Business Application Experts Group.

  • Centralized and Automated Management of Hybrid Cloud Environments
    System Center 2016 centralizes and automates the administration of hybrid cloud networks by offering advanced integration with Windows Server 2016 servers, Windows 10; seamless management of multi-OS environments that include various Linux distributions, Microsoft Hyper-V and VMware; and better public and private cloud support such as closer integration with Intune for Apple iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consultants can provide world-class online and onsite expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to plan and install a new deployment of System Center 2016, expand or optimize your current one, upgrade efficiently from an earlier version of System Center, or troubleshoot your System Center solution.

  • Online IT Infrastructure Monitoring Support
    Progent offers companies in Virginia Beach, or anywhere in the state of Virginia, online IT infrastructure monitoring and reporting by providing System Center 2016 Operations Manager consulting services and System Center 2012 Operations Manager support. Progent can tune SCOM to fit your business so that your computer maintenance is proactive and automated. By uncovering looming trouble spots before they grow into network outages, automated monitoring can minimize disruptive and expensive information system failures. Progent can also provide help with system monitoring tools such as Nagios and MRTG to analyze UNIX, Linux, Solaris, or Apple macOS and OS X systems, Windows networks, or environments that support a mix of platforms.
How Your Virginia Beach Business Can Contact Progent's Online Technical Support Professionals
To contact Progent about urgent remote help with Microsoft Windows, Apple macOS and OS X, or Linux computer systems, go to Progent's Nationwide Phone-Based Support, call 1-800-993-9400, or refer to Contact Progent. For offices and startups in Virginia Beach or anywhere in the state of Virginia, Progent's phone-based computer support specialists are ready to provide expert and economical system help the moment your business has to have it. More than a decade of providing remote technical assistance has earned Microsoft Partner status for Progent's team of engineers and has allowed Progent to acquire high-end troubleshooting skills and to fine tune online access tools to solve network problems quickly while avoiding the cost and lost productivity associated with in-person service calls.

Even if your Virginia Beach company works with a local freelance consultant or employs a full time organization that can deal with day-to-day computer problems, Progentís Microsoft and Cisco certified consultants are available to offer an easy and seamless virtual expansion of your local resources for situations when your regular IT support personnel either lack the time or the knowledge to fix sudden network emergencies or especially tough integration projects.

Advantages of Progent's Network Help for Businesses in Virginia Beach
Progent's online IT consulting services allow your Virginia Beach organization to have the advantages of immediate, world-class network support without the cost of maintaining a full-time IT staff. Your information system will acquire greater strategic value by becoming increasingly available, efficient, and protected. Benefits to your company include:

  • Convenient remote expansion of your on-site IT resources
    With most organizations in Virginia Beach and throughout Virginia, nearby network service providers, whether represented by freelance consultants or an internal maintenance staff, can resolve typical network issues. However, major troubles might occur when local resources are too busy or unavailable, and some trouble may be associated with technology that is beyond the scope of your usual service personnel. In these instances, Progent's on-call support specialists give you a convenient, fast, and economical way to supplement your regular resources and to transfer valuable knowledge to improve your capability to deal with downstream issues locally.

  • Reduced Reliance on Individual Service Providers
    For network maintenance, smaller offices commonly rely on individual freelance consultants. Although freelance consultants have less overhead than larger consulting organizations and can afford to charge lower rates, they are occasionally overbooked, making it difficult to respond quickly to urgent situations. If an independent service provider is occupied with another customer, sick, on a trip, or in training, the absence of fallback help may require your business to go without help during an emergency. As your network expands, network downtime and trouble with vital software are more expensive. The money you thought you were saving on a freelancer can be eaten up quickly by reduced productivity. Progent provides an on-call source of reserve service expertise to insure your IT system remains available.

  • Build a Solid Foundation for Smooth Expansion
    Companies typically begin with an IT system implemented on a shoestring budget. Without a robust framework, slap-dash repairs often get thrown on top of a shaky foundation. When a network grows, stability and scalability issues can hinder the success of the organization. These badly built environments require careful assessment, intelligent long-term planning, and wide IT knowledge to upgrade to a network architecture able to deliver the stable foundation to meet critical business demands and ease downstream expansion.

  • Work with Solution Providers Rather Than Product Vendors
    Smaller organizations require advice and technical training to negotiate an ever more complicated maze of technology alternatives available for promoting business success and improving productivity. They hardly need a computer consultant who is attempting to resell a certain vendor's products. Network support and product sales can lead to a scenario where the proposed solution is designed around a profitable product rather than the genuine requirements of a business. Progent avoids these conflicts by selling just services rather than products. This allows Progent to align IT expertise with the best needs of clients.

What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Certified Partner support firm and Progent's staff size, depth of IT experience, fine tuned remote support tools, and understanding of corporate IT allow companies to avoid the limitations of excessive reliance on smaller consulting firms, independent freelance service providers, or over-stretched internal resources.

Progent adds value by providing:

  • Best Practices
    Progentís team of Microsoft and Cisco certified consultants average more than ten years of hands-on professional experience, in the trenches of IT support, performing a broad variety of technical tasks for a large mix of customers. Every Progent consultant shares a proven collection of personal best practices which are incorporated into company-wide leading practices training that Progent teaches its support staff. This ensures that you get not only world-class technical capability, but also a consultant with field-tested approaches for using technical knowledge to repair real-world network problems rapidly.

  • Value Pricing
    Progent's pricing policy is to charge for phone service and on-site help per minute. As a result, you are charged only for received services. Progent does not impose a more expensive rate for after-hours or urgent support, and inside California or in areas where Progent provides on-premises service, Progent does not bill for travel time except for emergency support where on-site work is less than 4 hours. In addition, Progent applies no service activation fee and asks no monthly commitment for support services delivered during regular working hours. Many support firms demand substantial minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity eliminates large bills for quick solutions so you won't be tempted to permit minor problems to stay unaddressed.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's consultants to clients. By teaching customers to handle problems that are within their comfort zone, Progent is able to concentrate on providing high-value services where Progent has few competitors. Businesses who utilize familiar independent service providers or who employ in-house support staffs benefit when Progent transfers knowledge about new technology and proven processes to make their networks more robust, secure, and productive.

  • Automated Network Monitoring with MS Operations Manager
    Progent is one of the only IT service firms to offer round-the-clock remote tracking services powered by Microsoft System Center Operations Manager. Microsoft Operations Manager allows your network maintenance to be proactive rather than reactive. By revealing potential problems before they result in lost productivity, system monitoring can save your information network from painful and expensive service disruptions.
How Does Our Company Start Receiving Online Network Support from Progent?
To get started with Progent's online help services or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network help, go to Immediate Network Support.















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