Fast Online Help for Virginia Beach Computer Networks
Fast Phone Technical Support for Virginia Beach SystemsFor businesses located in Virginia Beach or anywhere in Virginia, Progent offers online technical support for networks based on any mix of Microsoft, Cisco, Macintosh, or Linux/UNIX platforms. Progent's Microsoft certified engineers have delivered remote troubleshooting to companies in all 50 states in the U.S. (Check out recommendations from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE engineers to help with complex infrastructure problems, as well as the assistance of CISA and CISM-accredited security engineers to help with high-level security design and troubleshooting jobs.

Progent's remote support experts provide exceptional leverage due to the fact that they have the practical background and are equipped with the sophisticated tools required to resolve the majority of information system issues rapidly. Efficient support reduces direct expenses because solutions require fewer chargeable minutes. Remote help also avoids the expense of sending an engineer to your site. Your organization benefits even more with incidental expenses by reducing or avoiding network outages and associated losses resulting from business discontinuity, disgruntled clients, unproductive employees, and de-focused management. Progent's advanced remote technical support know-how is especially important in environments that depend on public clouds for vital network infrastructure or software such as Azure, Amazon Web Service, or Exchange Online, where on-premises support may not be useful.

Progent's pricing policy for remote support is designed to stretch your network support dollar. Progent charges by the minute for phone assistance, so you are charged exclusively for the support that you actually get. In contrast to typical online support organizations, Progent requires no service activation charge or minimum job duration. Progent's per-minute granularity and simple policy for pricing eliminate situations where quick fixes manage to turn into big tabs. Progent's penchant for disposing of technical issues efficiently means your business spends less money.

Progent's Online Consulting and Troubleshooting Expertise
Over the years, Progent has refined an array of customized tools and field-tested methodologies which permit the maximum degree of effectiveness for online help and troubleshooting for information networks of any size. Progent offers protected Virtual Private Network support for gateways from multiple leading vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity enables the staff of Progent's online support team to communicate with your company's computer system without violating corporate security.

Progent's sophisticated customer support database system maintains thorough histories of the service that Progent's customers have received. Progent's team engineers have access to the history of support provided to each client by any Progent consultant. This archive of trouble tickets and repairs is stored as a readily searchable internal database that permits Progent's remote technical engineers to communicate their knowledge company-wide to ensure that the efficiency of Progent's technical support improves daily. Progent's extensive list of certifications and working associations with major technology companies including Cisco and Microsoft open up additional massive technical knowledge bases and permit fast access to vendors' internal engineering staff with the result that Progent's online service experts can determine optimal solutions quickly.

Online support services offered by Progent to companies in Virginia Beach and anywhere in the state of Virginia include:

ProSight Flat-rate Managed Services for Small and Mid-size Organizations
Progent offers a selection of affordable, fixed-price managed services designed to allow small and mid-size businesses to utilize the same advanced technology used by many of the industry's leading corporations. Progent's ProSight series of outsourced network management services addresses all critical aspects of information technology such as email content filtering, behavioral-based threat defense, automated backup and disaster recovery, infrastructure monitoring and management, VM hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of leading information security companies to provide web-based control and world-class protection for all your inbound and outbound email. The powerful architecture of Email Guard managed service combines a Cloud Protection Layer with an on-premises security gateway appliance to provide advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne threats. The cloud filter serves as a first line of defense and blocks most unwanted email from reaching your security perimeter. This decreases your vulnerability to external threats and conserves system bandwidth and storage space. Email Guard's on-premises gateway device provides a deeper layer of inspection for inbound email. For outgoing email, the onsite gateway provides anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The local gateway can also assist Exchange Server to monitor and safeguard internal email traffic that originates and ends within your corporate firewall. For more information, see Email Guard spam and content filtering.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes cutting edge behavior-based analysis tools to defend endpoint devices and physical and virtual servers against modern malware assaults like ransomware and email phishing, which routinely get by legacy signature-based AV tools. ProSight Active Security Monitoring safeguards local and cloud-based resources and provides a unified platform to manage the entire threat progression including protection, identification, mitigation, cleanup, and forensics. Top features include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services provide small and medium-sized businesses a low cost end-to-end solution for reliable backup/disaster recovery (BDR). For a fixed monthly price, ProSight Data Protection Services automates your backup processes and allows rapid recovery of critical files, applications and virtual machines that have become lost or damaged due to component breakdowns, software bugs, natural disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local storage device, or to both. Progent's cloud backup specialists can provide world-class support to set up ProSight Data Protection Services to be compliant with government and industry regulatory requirements such as HIPPA, FIRPA, and PCI and, when needed, can assist you to restore your business-critical information. Find out more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized businesses to map, track, enhance and troubleshoot their networking appliances such as routers and switches, firewalls, and access points plus servers, printers, client computers and other networked devices. Incorporating state-of-the-art RMM technology, WAN Watch ensures that infrastructure topology maps are always current, captures and displays the configuration of almost all devices connected to your network, monitors performance, and generates notices when potential issues are detected. By automating tedious management and troubleshooting activities, ProSight WAN Watch can knock hours off ordinary chores such as network mapping, expanding your network, locating appliances that need critical software patches, or resolving performance problems. Learn more details about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates advanced remote monitoring and management (RMM) techniques to help keep your IT system running efficiently by tracking the state of critical assets that power your business network. When ProSight LAN Watch detects a problem, an alarm is transmitted immediately to your designated IT staff and your assigned Progent consultant so that any potential issues can be addressed before they have a chance to disrupt productivity Find out more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a secure fault tolerant data center on a high-performance virtual machine host set up and managed by Progent's network support experts. With the ProSight Virtual Hosting model, the client owns the data, the operating system software, and the apps. Since the system is virtualized, it can be ported immediately to an alternate hardware solution without requiring a time-consuming and difficult configuration process. With ProSight Virtual Hosting, you are not locked into one hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, find and safeguard information related to your IT infrastructure, processes, applications, and services. You can instantly find passwords or serial numbers and be alerted automatically about impending expirations of SSLs or domains. By updating and managing your network documentation, you can eliminate as much as half of time thrown away searching for critical information about your IT network. ProSight IT Asset Management features a centralized repository for storing and collaborating on all documents related to managing your network infrastructure such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and relating IT data. Whether youíre making enhancements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you need the instant you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable way for small and medium-size businesses to obtain an objective assessment of the overall health of their information system. Based on a selection of the leading remote monitoring and management platforms available, and supervised by Progent's world-class team of information technology experts, ProSight Network Audits show you how closely the configuration of your core infrastructure devices adhere to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver instant benefits like a more manageable Active Directory (AD) environment. Both also come with a year of cutting-edge remote network monitoring and management (RMM). Benefits can include easier management, improved compliance with government and industry security standards, more efficient utilization of network resources, faster troubleshooting, more dependable backup and restore, and increased uptime. See more information about ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service based on a brief discussion with a Progent backup/recovery consultant. The interview is intended to help evaluate your company's ability to stop or recover quickly from a ransomware attack. Progent will consult with you personally to collect information about your current antivirus tools and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can apply best practices to build an efficient AV and backup system that meets your company's requirements. For more information, see The ProSight Ransomware Preparedness Report.

Special Support Services Available from Progent
Progent offers the skills of world-class online consulting professionals for contract information technology projects. Progent's rates for ongoing development or consulting tasks are determined according to the level of expertise of the engineers assigned. Progent's experience with these special fields of information technology enables customers to execute critical initiatives within budget and on time. Progent's project-based remote engineering services include:

  • Help Desk Call Center Services
    Progent's Call Center support programs for organizations with environments that incorporate Microsoft Windows, Cisco, Mac OS X, UNIX, or Linux platforms include comprehensive Help Desk outsourcing, virtual Helpdesk support services, and Call Center process consulting. Progent's Help Desk Call Center outsourcing support services are a convenient solution for organizations who lack the money or time to support an in-house Call Center but who require quick access to a reliable Call Center with professional phone assistance as well as the technical depth to escalate complex trouble tickets to advanced engineers.

    Progentís Virtual Call Center is intended for larger businesses and acts as a transparent extension of your established Help Desk team. Progent's Virtual Call Center can serve as a an escalation alternative to handle the toughest computer system challenges, or be available in overflow situations when your regular service providers are swamped.

    Progent's Help Desk staff of seasoned information technology consultants offers your workers in Virginia Beach or anywhere in the state of Virginia quick contact with a dependable support group with substantial experience delivering telephone-based help and online troubleshooting for IT systems based on Windows, Cisco, Apple Mac, or UNIX/Linux products. Progent's mission is to give the Help Desk Call Center perception as a key enabler of company efficiency, and Progent's goal is to resolve and not simply annotate technical issues.

  • Business Applications Support: Training, Custom Development, and Problem Solving
    Progent's Applications Consulting staff can supply remote professional consulting expertise and education in specific business application areas such as ERP, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can provide consulting, custom development, and education for Microsoft business applications such as CRM, MS Project, Microsoft Office Word, and Microsoft Excel. To read more on Progent's consulting, customization, and education offerings, see Progent's Applications Experts Group.

  • Unified and Automated Administration of Hybrid Cloud Networks
    System Center 2016 unifies and automates the administration of hybrid cloud networks through advanced support for Windows Server 2016, Windows 10 clients; seamless integration of mixed-OS environments that incorporate various Linux distributions, Hyper-V and VMware; and better public and private cloud support including closer integration with Intune for iPhone and Google Android smartphone management plus native integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants can provide world-class remote and on-premises support for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist you to plan and install a new deployment of System Center 2016, extend or optimize your current one, migrate efficiently from a previous release of System Center, or troubleshoot your System Center solution.

  • Online IT Infrastructure Monitoring and Reporting Support
    Progent can deliver companies in Virginia Beach, or anywhere in the state of Virginia, remote hybrid network monitoring and reporting by providing Microsoft System Center 2016 Operations Manager consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can customize Operations Manager to fit your business so that your IT maintenance is proactive and automated. By spotting looming issues before they result in crashes, remote monitoring can ward off stressful and expensive information system failures. Progent can also provide help with network monitoring tools like Nagios and MRTG to analyze UNIX/Linux, Solaris, or Apple Mac systems, Microsoft Windows networks, or environments based on multiple OS platforms.
How Your Virginia Beach Business Can Contact Progent's Remote Support Professionals
To get in touch with Progent about urgent online help with Microsoft, Apple Mac, or Linux/UNIX networks, visit Progent's Emergency Online Help, telephone 1-800-993-9400, or go to Contact Progent. For organizations and startups in Virginia Beach or anywhere in the state of Virginia, Progent's online computer support specialists can deliver professional and affordable IT help the instant your company has to have it. Long experience offering remote tech support has led to Microsoft Gold Partner status for Progent's consulting experts and has enabled Progent to develop world-class troubleshooting capability and to refine remote connectivity tools to fix IT problems rapidly while eliminating the cost and lost time associated with on-site support visits.

Even if your Virginia Beach company deals with a regular freelance consultant or maintains an in-house organization that know how to deal with day-to-day network issues, Progentís Microsoft certified consultants are available to offer a convenient and seamless remote extension of your local resources in cases when your usual service personnel either don't have the bandwidth or the expertise to fix sudden system crises or particularly complex integration problems.

Features of Progent's Remote Network Support for Virginia Beach
Progent's phone support, Internet-based troubleshooting, network security expertise, and network administration services give companies in Virginia Beach or throughout the state of Virginia unparalleled leverage for your support investment. Whether you require occasional phone help and remote network repair or full-time Help Desk Call Center support and network administration, Progent's professionals can provide your organization world class network support while allowing you to eliminate the expense and hassle of carrying a full-service internal IT organization. Key features of Progent's online help program include:

What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Gold Certified Partner support firm and Progent's number of employees, range of IT expertise, refined support software, and understanding of corporate IT allow businesses to escape the pitfalls of exclusive reliance on smaller consulting firms, independent freelance consultants, or limited in-house resources.

Progent stands out by providing:

  • Best Practices
    Progentís team of Microsoft and Cisco qualified consultants average longer than a decade of hands-on industry experience, in the trenches of network support, executing a wide variety of IT projects for a large array of customers. Every Progent consultant shares a refined collection of personal best practices which are combined into company-wide best practices training that Progent instills in its support staff. This guarantees that you get not only expert technical help, but also a consultant with proven methods for using computer knowledge to fix real-world network problems quickly.

  • Value Pricing
    Progent's pricing model is to charge for remote support and on-site help per minute. Consequently, you are billed exclusively for delivered services. Progent does not impose a more expensive rate for off-hours or priority support, and inside California or in areas where Progent offers on-premises support, Progent does not bill for travel except for urgent support where on-site time is less than four hours. Also, Progent applies no minimum fee and asks no retainer for services delivered during normal working hours. Many service firms impose large minimum payments or charge for every quarter hour or longer. Progent's fine granularity does away with big invoices for fast fixes so you won't be forced to permit minor problems to fester.

  • Full Documentation of Delivered Services
    Progent has developed a sophisticated support reporting system that stores and organizes complete documentation for all billed services. Unlike some freelance consultants or local support organizations who offer minimal documentation or details of tasks done, each service provided by Progent is tracked by comprehensive documentation. Each Progent consultant has access to the support reports sent by every consultant to every customer. The practice of detailing and organizing support activity results in more efficient service and eliminates a variety of typical problems such as when a support customer is virtually held hostage to a consultant who wonít release vital service information.

  • 24x7 Server Monitoring with MS System Center Operations Manager
    Progent is one of the few consulting firms to offer 24x7 remote tracking services based on Microsoft System Center Operations Manager. Microsoft Operations Manager allows your network support to be proactive rather than reactive. By revealing possible issues before they result in lost productivity, system monitoring can save your IT network from stressful and expensive service losses.
How Does My Business Begin Receiving Online Computer Support from Progent?
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network help, visit Immediate Technical Support.















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