Fast Remote Troubleshooting for Virginia Beach IT Networks
Urgent Online Help for Virginia Beach NetworksFor companies located in Virginia Beach or anywhere in the state of Virginia, Progent offers remote help for information systems based on any combination of Microsoft Windows, Cisco, Macintosh, or Linux/UNIX technology. Progent's Microsoft certified consulting experts have provided remote troubleshooting to businesses in all 50 states in the United States. (Check out recommendations from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE network specialists to solve challenging networking problems, plus the assistance of CISSP and CISM-certified security engineers to handle high-level security architecture and diagnostic jobs.

Progent's remote technical support engineers offer exceptional leverage due to the fact that they possess the real-world experience and are equipped with the advanced technology necessary to resolve most network problems quickly. Efficient support lowers direct expenses because solutions use up minimal chargeable consulting minutes. Remote support also eliminates the expense of dispatching a consultant to your location. Your company saves additionally in indirect expenses by minimizing or avoiding system downtime and associated costs resulting from business disruption, upset customers and vendors, unproductive workers, and de-focused management. Progent's extensive remote consulting experience is particularly important for organizations that rely on public clouds for critical infrastructure or applications like Microsoft Azure, Amazon AWA, or Exchange Online, where onsite IT support may not be useful.

Progent's billing model for online support is designed to stretch your IT service dollar. Progent charges per minute for phone consulting, so you pay only for the services that you actually get. Unlike typical online support organizations, Progent requires no startup fee or minimum job duration. Progent's one-minute billing unit and clean policy for billing eliminate scenarios where quick repairs somehow turn into large tabs. Progent's penchant for dealing with technical issues quickly means you spends less money.

Progent's Online Consulting and Troubleshooting Services
Through years of experience, Progent has mastered an arsenal of customized technologies and proven methodologies which ensure the maximum degree of effectiveness for remote engineering help and repair for information networks of any size. Progent provides secure VPN support for gateways from multiple leading sources such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity allows the engineers of Progent's Technical Response Center to access your network remotely without breaching system security.

Progent's advanced customer support reporting application stores extensive documentation describing all support that Progent's clients have received. Progent's team engineers have the benefit of the specifics of support delivered to every Progent client by every consultant. This archive of anomalies and fixes is stored as a readily searchable proprietary database that permits Progent's online support engineers to share their experiences with the whole team to ensure that the quality of Progent's support services grows daily. Progent's advanced certifications and formal relationships with major technology companies including Cisco and Microsoft open up additional vast technical support databases and allow quick access to manufacturers' in-house support staff so Progent's online service experts can come up with the most efficient resolutions quickly.

Online services offered by Progent to businesses in Virginia Beach and anywhere in the state of Virginia include:

Additional Support Programs Offered by Progent
Progent can provide the skills of seasoned remote consulting experts for special IT programs. Billing charges for longer-term consulting projects are set according to the level of expertise of the engineers assigned. Progent's experience with these special fields of information technology enables customers to execute major projects economically and on time. Progent's special online consulting solutions include:
  • Help Desk Support
    Progent's Help Desk support alternatives for businesses with networks that incorporate Microsoft, Cisco, Mac OS X, or UNIX/Linux platforms include comprehensive Call Center outsourcing, virtual Help Desk services, and Helpdesk process consulting. Progent's Call Center outsourcing services are well suited for companies who lack the budget to build and maintain an in-house Help Desk Call Center but who need fast communication with an efficient Help Desk Call Center with professional telephone assistance plus the expertise to escalate the most challenging tasks to advanced engineers.

    Progent's Help Desk consulting services can aid you in establishing an effective new Help Desk or improving your current organization, selecting or modifying Help Desk Call Center application software to address the particular demands of your company, or providing temporary online staff to reinforce your internal Call Center team to handle high-demand situations like software transitions, major upgrades, or rolling out new applications.

    Progent's Help Desk Call Center team of seasoned network experts provides your clients in Virginia Beach or anywhere in the state of Virginia instant contact with an efficient technical support resource with substantial background offering telephone-based support and online diagnostics for networks based on Microsoft Windows, Cisco, Apple Mac, UNIX, or Linux technology. Progent's focus is to earn the Help Desk perception as a solid contributor to company efficiency, and Progent's goal is to solve rather than simply document technical issues.

  • Applications Services: Education, Programming, and Troubleshooting
    Progent's Applications Experts Group provides online advanced consulting support and training in key business application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also can provide consulting, custom development, and education for familiar Microsoft business applications such as CRM, MS Project, Microsoft Office Word, and Microsoft Office Excel. To read more concerning Progent's expertise, customization, and training offerings, visit Progent's Business Application Experts Group.

  • ProSight Data Protection Services Managed Cloud Backup and Recovery
    ProSight Data Protection Services provide small and mid-sized organizations an affordable and fully managed service for secure backup/disaster recovery. Available at a low monthly cost, ProSight Data Protection Services automates and monitors your backup processes and enables rapid recovery of critical files, apps and VMs that have become lost or corrupted due to hardware failures, software glitches, natural disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, plus Hyper-V and VMware images. Critical data can be backed up on the cloud, to an on-promises device, or to both. Progent's cloud backup specialists can provide world-class expertise to configure ProSight DPS to be compliant with regulatory standards such as IPPA, FINRA, and PCI and, when necessary, can help you to restore your critical information. Learn more about ProSight DPS Managed Cloud Backup and Recovery.

  • Centralized and Streamlined Administration of Hybrid Cloud Environments
    Microsoft System Center 2016 unifies and automates the management of hybrid cloud environments by offering advanced support for Windows Server 2016 servers, Windows 10 clients; cohesive management of heterogeneous networks that incorporate various Linux distributions, Hyper-V and VMware; and expanded cloud support including closer integration with Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consultants can provide world-class remote and onsite expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist organizations of any size to design and install a new deployment of System Center 2016, extend or tune an existing one, upgrade efficiently from an earlier release of System Center, or debug your System Center solution.

  • Remote IT Infrastructure Monitoring and Reporting Support
    Progent can deliver businesses in Virginia Beach, or anywhere in the state of Virginia, online IT infrastructure monitoring and reporting by providing System Center 2016 Operations Manager consulting services and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can configure Operations Manager to fit your environment so that your network support is proactive and automated. By uncovering possible problems before they grow into full-scale emergencies, system monitoring can minimize stressful and expensive network breakdowns. Progent can also assist with system monitoring tools like Nagios and MRTG to diagnose UNIX, Linux, Solaris, or Apple Mac environments, Windows environments, or environments powered by multiple platforms.
How Your Virginia Beach Company Can Contact Progent's Remote Support Experts
To contact Progent about emergency remote assistance with Microsoft Windows, Mac OS X, or Linux computer systems, go to Progent's Urgent Online Help, call 1-800-993-9400, or go to Contact Progent. For businesses and startups in Virginia Beach or anywhere in the state of Virginia, Progent's online network support engineers are ready to provide expert and cost-effective IT help whenever your business needs it. Long experience providing online tech support has led to Microsoft Gold certification for Progent's consulting experts and has allowed Progent to acquire world-class troubleshooting skills and to refine online access technology to fix IT problems quickly while eliminating the cost and lost productivity that comes with on-premises support visits.

Even if your Virginia Beach organization has a local independent support technician or maintains an in-house organization that know how to deal with typical network problems, Progentís Microsoft certified consultants are available to provide a convenient and transparent remote expansion of your local resources for situations when your regular IT support personnel either don't have the availability or the knowledge to fix sudden system crises or especially tough integration problems.

Details of Progent's Remote Network Services for Virginia Beach
Progent's phone support, remote troubleshooting, network security consulting, and network management services give offices in Virginia Beach or throughout the state of Virginia the greatest leverage for your IT budget. Whether you need occasional phone support and remote network repair or ongoing Help Desk outsourcing services and system management, Progent's experts can provide your company world class IT support while allowing you to avoid the expense and hassle of running a large in-house IT organization. Highlights of Progent's National Remote Support services include:

How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Gold Certified Partner consulting firm and Progent's staff size, depth of IT experience, refined remote support tools, and familiarity with corporate IT enable businesses to avoid the pitfalls associated with excessive dependence on smaller consulting firms, individual freelance service providers, or limited in-house IT help.

Progent adds value by providing:

  • Proven Methodology
    Progentís staff of Microsoft and Cisco qualified consultants average longer than ten years of hands-on industry experience, in the trenches of IT service, performing a wide range of technical projects for an extensive mix of businesses. Every Progent support professional shares a proven collection of personal best practices which are incorporated into company-wide best practices training that Progent instills in its support staff. This ensures that you get not only world-class IT help, but also a support engineer with field-tested methods for applying technical knowledge to fix real-world IT problems rapidly.

  • Value Pricing
    Progent's pricing model is to bill for phone support and on-site help by the minute. Consequently, you are charged exclusively for received services. Progent does not demand a more expensive rate for off-hours or priority support, and inside California or in regions where Progent offers in-person support, Progent does not bill for travel except for urgent support where on-site time is less than four hours. In addition, Progent imposes no service activation fee and asks no monthly commitment for services delivered during regular business hours. Many support organizations demand substantial minimum payments or charge for each fifteen minutes or longer. Progent's fine granularity eliminates big bills for quick fixes so you will not be forced to permit less critical problems to stay unaddressed.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's consultants to customers. By educating customers to deal with technical issues that are within their comfort zone, Progent can concentrate on providing high-value services where Progent faces few competitors. Companies who utilize familiar freelance service providers or who employ in-house support personnel benefit when Progent passes on information about critical technology and proven processes to make their networks more robust, protected, and efficient.

  • Remote Network Monitoring with MS System Center Operations Manager
    Progent is one of the only consulting companies to offer 24x7 network tracking services powered by MS Operations Manager. Microsoft Operations Manager causes your computer support to be proactive rather than reactive. By uncovering possible issues before they result in lost productivity, system monitoring can save your IT network from stressful and expensive service losses.
How Does Our Company Start Receiving Remote Network Help from Progent?
To get started with Progent's online help offerings or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network support, visit Immediate Network Support.

© 2002- 2017 Progent Corporation. All rights reserved.