Fast and Affordable Remote Support for Virginia Beach Information Networks
Fast Online Help for Virginia Beach NetworksFor organizations located in Virginia Beach or anywhere in Virginia, Progent offers online support for networks based on any combination of Microsoft Windows, Cisco, Mac OS X, or Linux platforms. Progent's Microsoft certified engineers have delivered online troubleshooting to companies in all 50 states in the United States. (See testimonials from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE-qualified network specialists to help with complex networking problems, as well as the services of CISSP and CISM-certified security consultants to handle high-level security design and diagnostic issues.

Progent's online support engineers provide excellent leverage due to the fact that they possess the practical experience and have access to the sophisticated technology required to solve most information system problems quickly. This reduces immediate expenses since solutions use up minimal chargeable consulting minutes. Online help also eliminates the cost of sending an engineer to your location. Your organization benefits additionally with incidental expenses by minimizing or eliminating system outages and associated costs stemming from business disruption, upset customers and vendors, unproductive workers, and de-focused management. Progent's extensive online technical support expertise is particularly important for businesses that rely on public clouds for critical network infrastructure or applications like Microsoft Azure, Amazon AWA, or Office 365 Exchange Online, where on-premises IT support may not be an option.

Progent's pricing model for remote support is designed to stretch your IT service investment. Progent bills per minute for telephone-based consulting, so you are billed just for the services that you receive. In contrast to many remote service firms, Progent imposes no initialization surcharge or minimum payments. Progent's one-minute granularity and simple model for billing prevent situations where speedy. minor repairs manage to turn into big invoices. Progent's penchant for solving technical issues efficiently means you saves money.

Progent's Remote Consulting and Troubleshooting Services
Through years of experience, Progent has fine tuned an arsenal of optimized tools and proven methodologies which permit the highest level of efficiency for remote technical support and troubleshooting for IT networks of any size. Progent provides safe Virtual Private Network support for VPN gateways from multiple popular sources including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity allows the experts of Progent's online support team to interface to your network remotely without compromising system security.

Progent's sophisticated customer support reporting system keeps extensive histories for all support that Progent's clients have received. Progent's staff engineers have the benefit of the specifics of all help delivered to every customer by every consultant. This database of problems and fixes is stored as an easily retrievable internal database that permits Progent's online technical professionals to communicate their experiences with the whole team to ensure that the quality of Progent's technical support improves daily. Progent's high-level accreditations and formal partnerships with key vendors such as Cisco and Microsoft make available additional vast technical support knowledge bases and permit quick response from manufacturers' in-house support staff so Progent's online service specialists can arrive at the best resolutions in the least time.

Online support provided by Progent to businesses in Virginia Beach and throughout the state of Virginia include:

Additional Support Services Offered by Progent
Progent offers the skills of world-class remote consulting professionals for contract IT programs. Billing rates for ongoing consulting projects are determined according to the qualifications of the consultants assigned. Progent's background in these special fields of information technology enables customers to complete critical initiatives within budget and on schedule. Progent's project-based remote engineering solutions include:
  • Call Center Support
    Progent's Call Center support programs for companies with environments that incorporate Microsoft, Cisco, Apple Mac, UNIX, or Linux technology include full-service Help Desk Call Center outsourcing, virtual Help Desk support services, and Helpdesk consulting. Progent's Call Center outsourcing services are designed for organizations who don't have the resources to create an internal Help Desk Call Center but who want quick access to a dependable Call Center with professional phone assistance as well as the ability to escalate complex tasks to advanced consultants.

    Progentís Virtual Call Center is designed for larger companies and serves as a transparent reinforcement of your current Helpdesk resources. Progent's Virtual Help Desk can act as a an escalation resource to handle the toughest technical challenges, or be ready in overflow instances when your regular service providers are overwhelmed.

    Progent's Call Center team of experienced information technology experts provides your computer users in Virginia Beach or anywhere in the state of Virginia quick access to a large network service group with extensive background delivering telephone-based support and online diagnostics for networks that incorporate Microsoft, Cisco, Apple Mac, or UNIX/Linux technology. Progent's mission is to give the Help Desk the reputation as a major contributor to business efficiency, and Progent's intent is to resolve instead of simply document IT issues.

  • Applications Services: Education, Development, and Problem Solving
    Progent's Applications Consulting staff offers phone-based and in-depth engineering support and education in key application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also can provide consulting expertise, customization, and education for Microsoft business applications such as CRM, Microsoft Project, Office Word, and Office Excel. For more on Progent's consulting, custom development, and training services, refer to Progent's Business Application Experts Group.

  • Centralized and Streamlined Administration of Hybrid Cloud Environments
    Microsoft System Center 2016 centralizes and automates the management of hybrid cloud networks by offering comprehensive support for Windows Server 2016 servers, Windows 10; seamless integration of multi-OS environments that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support including closer integration with Microsoft Intune for Apple iPhone and Android smartphone management plus native integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consultants offer world-class remote and onsite expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help you to plan and install a new deployment of System Center 2016, expand or tune an existing one, migrate smoothly from a previous release of System Center, or debug your System Center solution.

  • Remote Network and Server Monitoring Services
    Progent offers businesses in Virginia Beach, or anywhere in the state of Virginia, remote network monitoring services based on System Center Operations Manager (SCOM), customized by Progent to fit your environment so that your computer support is proactive and automated. By uncovering possible problems before they expand into crashes, remote monitoring can ward off disruptive and costly network breakdowns. Progent can also provide help with system monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or Apple Mac environments, Microsoft systems, or networks powered by a variety of platforms.
How Your Virginia Beach Company Can Contact Progent's Remote Technical Support Experts
To contact Progent about emergency phone-based expertise with Microsoft, Apple Mac, or Linux/UNIX environments, visit Progent's Urgent Online Support, call 1-800-993-9400, or see Contact Progent. For businesses and new businesses in Virginia Beach or throughout the state of Virginia, Progent's online network support engineers are ready to provide professional and economical system support the instant your business has to have it. Long experience offering remote tech support has led to Microsoft Gold certification for Progent's consulting experts and has allowed Progent to develop world-class troubleshooting capability and to fine tune remote connectivity technology to repair network problems quickly while avoiding the expense and lost time associated with in-person service visits.

Even if your Virginia Beach business has a local freelance support technician or maintains a full time IT staff that can handle ordinary network issues, Progentís Microsoft and Cisco certified consultants can provide an easy and seamless remote expansion of your on-site resources in cases when your regular IT support personnel either don't have the availability or the expertise to solve sudden system emergencies or particularly complicated integration problems.

Advantages of Progent's Network Help for Companies in Virginia Beach
Progent's remote support services allow your Virginia Beach company to have the benefits of immediate, world-class network support without the expense of maintaining an in-house IT organization. Your information system will acquire added strategic worth by becoming increasingly available, productive, and secure. Benefits to your company include:

  • Convenient virtual expansion of your on-site IT resources
    For most offices in Virginia Beach or anywhere in Virginia, nearby computer support providers, whether represented by outside consultants or an internal maintenance staff, can take care of typical technical issues. On the other hand, major troubles can strike when local resources are too busy or unavailable, and some trouble may involve technology that is unfamiliar to your usual service people. In these instances, Progent's online support specialists offer an easy, fast, and economical way to supplement your local help and to pass on valuable information to increase your capability to resolve downstream problems in-house.

  • Reduced Reliance on Freelance Consultants
    For network maintenance, smaller businesses often rely on independent freelance service providers. While independent service people carry less internal costs than big service companies and can afford to charge lower rates, they are occasionally overbooked, making it impossible to respond rapidly to urgent situations. If a freelance service provider is occupied with another customer, ill, on a trip, or in class, the lack of backup help may force your business to go without assistance during an emergency. As your network grows, network downtime and trouble with vital applications are more costly. The money you thought you were saving on an independent can be consumed quickly by reduced productivity. Progent offers a reliable source of backup support expertise to make sure your network stays up and running.

  • Build a Scalable Basis for Seamless Growth
    Companies typically begin with an IT architecture created on a modest budget. Lacking a proper framework, slap-dash fixes often get thrown on top of a weak foundation. As a company grows, reliability and expandability issues can hinder the success of the organization. Such poorly built environments need proper assessment, intelligent strategic planning, and wide technical expertise to evolve to a system architecture able to offer the solid foundation to handle vital business demands and facilitate downstream growth.

  • Work with Solution Providers Rather Than Product Vendors
    Smaller companies need guidance and technical training to navigate through an increasingly complicated maze of product options capable of promoting business success and enhancing productivity. They hardly need a network consultant who is motivated to earn a commission on a specific vendor's products. Network support and product sales can lead to a situation where the recommended solution is built around a profitable product rather than the genuine requirements of a business. Progent eliminates these conflicts of interest by offering only services rather than products. This enables Progent to match IT expertise with the real needs of customers.

What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Gold Partner consulting firm and Progent's head count, depth of technical knowledge, refined support software, and familiarity with enterprise networking allow businesses to escape the limitations of exclusive dependence on smaller consulting firms, individual freelance consultants, or over-stretched internal resources.

Progent stands out by offering:

  • In-depth Expertise in Microsoft's Entire Family of Server Platforms
    Progent can provide world-class support for Microsoftís powerful server platforms with services such as Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 migration and deployment consulting, Windows Server 2008 integration, Windows 2003 Server maintenance, Microsoft Exchange Server 2016 planning and deployment, Microsoft Exchange Server 2013 integration, Exchange 2010 Server management, Microsoft Exchange 2007 Server and Exchange 2003 Server moves, plus Microsoft SQL Server 2016 migration, SQL Server 2014 consulting support, and SQL Server 2012 maintenance.

  • Value Pricing
    Progent's pricing policy is to charge for remote support and in-person visits per minute. As a result, you pay only for delivered services. Progent does not demand a higher rate for off-hours or urgent service, and inside California or in regions where Progent provides on-site service, Progent does not bill for travel time except for urgent calls where on-site work is less than 4 hours. In addition, Progent applies no minimum fee and requires no retainer for support services provided during regular business hours. Many service organizations demand substantial minimum payments or charge for every quarter hour or longer. Progent's fine granularity does away with big bills for quick fixes so you will not be tempted to allow minor problems to fester.

  • Information Transfer
    Progent practices knowledge transfer from Progent's support experts to clients. By teaching clients to resolve problems that are within their comfort zone, Progent can concentrate on offering high-value services where Progent faces little competition. Companies who utilize familiar freelance service providers or who employ internal support staffs benefit when Progent transfers knowledge about critical technology and proven processes to make their IT environments more reliable, secure, and efficient.

  • Automated Server Monitoring with Microsoft System Center Operations Manager
    Progent is one of the few IT service firms to offer 24x7 remote tracking services powered by MS Operations Manager. Microsoft System Center Operations Manager allows your computer maintenance to be proactive instead of reactive. By revealing potential problems before they cause lost productivity, network monitoring can save your IT network from stressful and expensive service disruptions.
How Does Our Company Start Receiving Remote Network Help from Progent?
To get started with Progent's online help services or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT support, go to Immediate Technical Support.

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