Immediate Remote Help for Virginia Beach Networks
Fast Phone Consulting for Virginia Beach NetworksFor businesses in Virginia Beach or anywhere in the state of Virginia, Progent provides online technical support for information systems based on any combination of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft qualified professionals have delivered online troubleshooting to businesses in all 50 states in the United States. (See recommendations from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE-certified network specialists to solve challenging networking issues, as well as the assistance of CISA and CISSP-accredited security engineers to handle high-level security architecture and troubleshooting issues.

Progent's remote technical support experts offer excellent leverage because they have the real-world experience and are equipped with the advanced technology needed to resolve the majority of information system problems quickly. This lowers immediate costs because solutions require fewer billable minutes. Remote help also eliminates the expense of sending an engineer to your site. Your company benefits even more with indirect costs by minimizing or eliminating system downtime and associated losses resulting from business discontinuity, upset customers and vendors, idle workers, and de-focused management. Progent's advanced remote consulting expertise is particularly helpful in environments that depend on public clouds for critical infrastructure or software like Azure, Amazon Web Service, or Office 365 Exchange Online, where on-premises IT support may not be an alternative.

Progent's billing policy for online help is designed to stretch your IT service dollar. Progent charges per minute for phone assistance, so you are invoiced exclusively for the support that you actually get. In contrast to typical online service companies, Progent imposes no startup surcharge or minimum job duration. Progent's one-minute billing unit and simple model for pricing avoid scenarios where quick fixes somehow end up as substantial invoices. Progent's skill at disposing of problems quickly means you spends less money.

Progent's Remote Consulting and Technical Support Expertise
Through years of experience, Progent has fine tuned an array of optimized tools and field-proven methodologies which ensure the highest level of effectiveness for online engineering help and troubleshooting for IT systems of any size. Progent provides secure Virtual Private Network support for gateways from a variety of popular vendors including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology permits the experts of Progent's online support team to communicate with your network remotely without breaching network security.

Progent's powerful technical support database system maintains thorough histories for all service that Progent's customers have been provided. Progent's authorized service personnel have the benefit of the history of all help delivered to each customer by every Progent engineer. This archive of issues and resolutions is stored as an easily accessible support database that allows Progent's online technical experts to communicate their experiences with the whole team to ensure that the quality of Progent's support grows over time. Progent's high-level accreditations and close relationships with important industry leaders such as Cisco and Microsoft open up other vast technical support databases and permit priority access to manufacturers' in-house product engineers so Progent's remote service specialists can find optimal resolutions in the least time.

Online support services offered by Progent to clients in Virginia Beach and throughout the state of Virginia include:

Progent's ProSight Flat-rate Managed IT Services for Small and Mid-size Organizations
Progent offers a family of budget-friendly, flat-rate services designed to allow small and mid-size organizations to benefit from the same best-of-breed technology deployed by some of the industry's leading corporations. The ProSight portfolio of network management outsourcing services covers all key areas of information technology including email content filtering, behavioral-based threat defense, cloud-based backup and disaster recovery, infrastructure health monitoring, virtual server hosting, and network resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates cutting edge behavior-based machine learning tools to guard endpoint devices and physical and virtual servers against modern malware attacks like ransomware and email phishing, which easily escape traditional signature-matching anti-virus tools. ProSight Active Security Monitoring safeguards on-premises and cloud resources and offers a single platform to address the entire malware attack lifecycle including protection, identification, mitigation, cleanup, and forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Endpoint Protection and Exchange Filtering
    Progent's ProSight Enhanced Security Protection services offer economical multi-layer protection for physical and virtual servers, desktops, mobile devices, and Exchange email. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and reacting to security assaults from all vectors. ProSight ESP offers firewall protection, intrusion alerts, endpoint control, and web filtering through leading-edge tools incorporated within a single agent accessible from a single console. Progent's security and virtualization consultants can help your business to plan and configure a ProSight ESP deployment that addresses your organization's unique requirements and that allows you achieve and demonstrate compliance with legal and industry data security regulations. Progent will help you specify and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that require immediate action. Progent can also help your company to install and verify a backup and restore system such as ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent provide small and medium-sized businesses an affordable end-to-end solution for reliable backup/disaster recovery. Available at a fixed monthly rate, ProSight DPS automates and monitors your backup activities and allows rapid restoration of critical data, applications and VMs that have become unavailable or corrupted due to component breakdowns, software glitches, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local device, or to both. Progent's BDR consultants can provide advanced support to configure ProSight Data Protection Services to be compliant with government and industry regulatory standards such as HIPPA, FINRA, PCI and Safe Harbor and, whenever necessary, can assist you to restore your critical data. Learn more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the technology of leading information security companies to deliver centralized management and comprehensive protection for your email traffic. The hybrid architecture of Email Guard managed service integrates a Cloud Protection Layer with an on-premises security gateway device to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne malware. Email Guard's Cloud Protection Layer acts as a preliminary barricade and keeps most threats from reaching your security perimeter. This reduces your exposure to external threats and saves network bandwidth and storage space. Email Guard's on-premises gateway appliance adds a deeper level of analysis for inbound email. For outbound email, the onsite gateway provides anti-virus and anti-spam protection, protection against data leaks, and email encryption. The local gateway can also assist Exchange Server to monitor and protect internal email that stays inside your corporate firewall. For more details, see ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for small and mid-sized organizations to diagram, track, optimize and debug their connectivity hardware such as switches, firewalls, and wireless controllers as well as servers, printers, client computers and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that network maps are always updated, copies and manages the configuration information of almost all devices on your network, tracks performance, and generates alerts when issues are discovered. By automating tedious management processes, ProSight WAN Watch can cut hours off ordinary tasks such as network mapping, expanding your network, locating appliances that need important updates, or identifying the cause of performance bottlenecks. Find out more about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates advanced remote monitoring and management techniques to keep your IT system running efficiently by tracking the health of vital assets that power your information system. When ProSight LAN Watch uncovers an issue, an alarm is sent automatically to your designated IT management personnel and your Progent consultant so that any looming problems can be resolved before they can disrupt your network Learn more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a protected Tier III data center on a fast virtual machine host configured and maintained by Progent's IT support professionals. With Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system software, and the apps. Since the environment is virtualized, it can be ported immediately to a different hosting solution without requiring a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not tied one hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, retrieve and protect data about your IT infrastructure, processes, business apps, and services. You can quickly find passwords or serial numbers and be alerted automatically about upcoming expirations of SSL certificates ,domains or warranties. By cleaning up and managing your IT infrastructure documentation, you can save as much as 50% of time wasted looking for vital information about your network. ProSight IT Asset Management features a centralized repository for storing and sharing all documents related to managing your network infrastructure like recommended procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and associating IT information. Whether youíre making enhancements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the knowledge you need as soon as you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost way for small and mid-size organizations to obtain an objective evaluation of the health of their network. Based on a selection of the top remote monitoring and management (RMM) platforms available, and overseen by Progent's certified team of IT experts, ProSight Network Audits help you see how closely the configuration of your core infrastructure assets conform to best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate benefits like a more manageable Active Directory (AD) environment. Both also include one year of cutting-edge remote network monitoring and management. Benefits can include lower-cost management, better compliance with information security requirements, higher utilization of network assets, faster troubleshooting, more reliable backup and recovery, and higher availability. Read more about ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service centered on a phone interview with a Progent information assurance consultant. The fact-finding interview is intended to assess your organization's ability to stop or recover quickly after a ransomware attack. Progent will consult with you personally to collect information about your existing antivirus tools and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can follow industry best practices to create an efficient AV and backup system that meets your company's needs. For more information, see The ProSight Ransomware Preparedness Report.

Special Support Services Available from Progent
Progent offers the services of world-class online consulting professionals for contract IT projects. Progent's charges for longer-term development or consulting projects are determined according to the level of expertise of the engineers involved. Progent's background in these special areas of computer technology enables customers to complete critical initiatives economically and on time. Progent's special online engineering services include:

  • Help Desk Support
    Progent's Help Desk Call Center support alternatives for businesses with networks based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux products include comprehensive Help Desk Call Center outsourcing, virtual Help Desk services, and Call Center consulting. Progent's Help Desk Call Center outsourcing support services are ideal for businesses who lack the money or time to create an internal Call Center but who want fast communication with a dependable Help Desk with proficient telephone support as well as the ability to escalate complex problems to advanced engineers.

    Progent's Call Center consulting services can aid you in building an effective new Call Center or enhancing your established one, selecting or enhancing Call Center software to meet the special demands of your business, or providing occasional phone support staff to work with your in-house Help Desk group to deal with demanding situations such as software transitions, mass upgrades, or rolling out brand new business software.

    Progent's Help Desk Call Center staff of experienced network experts provides your workers in Virginia Beach or anywhere in the state of Virginia quick contact with a dependable network service resource with extensive experience delivering phone consulting and online repair service for computer environments that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's concentration is to give the Help Desk the reputation as a crucial contributor to business performance, and Progent's goal is to fix instead of just report technical issues.

  • Applications Support: Education, Custom Programming, and Integration
    Progent's Applications Experts Team offers phone-based and in-depth engineering support and training in special business application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can deliver expertise, programming, and education for Microsoft business applications such as CRM, Office Project, Office Word, and Office Excel. To read more information on Progent's expertise, custom development, and education offerings, go to Progent's Applications Experts Group.

  • Centralized and Streamlined Management of Hybrid Cloud Networks
    Microsoft System Center 2016 unifies and automates the administration of hybrid cloud environments through comprehensive support for Windows Server 2016, Windows 10 clients; cohesive integration of multi-OS environments that incorporate Linux, Hyper-V and VMware vSphere; and expanded cloud support including tighter integration with Intune for Apple iPhone and Android smartphone management plus built-in integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants offer world-class remote and on-premises expertise for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help you to plan and install a new deployment of Microsoft System Center 2016, expand or optimize your current one, upgrade smoothly from a prior version of System Center, or troubleshoot your System Center solution.

  • Remote Hybrid Network Monitoring and Reporting Services
    Progent offers companies in Virginia Beach, or anywhere in the state of Virginia, online IT infrastructure monitoring and reporting by providing Microsoft System Center 2016 Operations Manager (SCOM 2016) expertise and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can adapt SCOM to accommodate your business so that your computer support is proactive rather than reactive. By uncovering emerging problems before they cause crashes, proactive monitoring can minimize inconvenient and costly service breakdowns. Progent can also deploy system monitoring tools such as Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or Apple macOS and OS X systems, Microsoft environments, or environments based on a mix of operating systems.
How Your Virginia Beach Company Can Contact Progent's Online Technical Support Experts
To get in touch with Progent about urgent phone-based expertise with Windows, Apple macOS and OS X, or Linux networks, go to Progent's Nationwide Online Help, telephone 1-800-993-9400, or see Contact Progent. For companies and startups in Virginia Beach or throughout the state of Virginia, Progent's online network support specialists can deliver effective and cost-effective IT help whenever your company requires it. More than 15 years of providing remote repair services has led to Microsoft Partner status for Progent's consultants and has helped Progent to develop world-class troubleshooting skills and to refine remote access technology to solve IT problems quickly while eliminating the expense and lost productivity that comes with on-premises service visits.

Even if your Virginia Beach organization relies on a local freelance support technician or employs a full time IT staff that know how to handle common network problems, Progentís Microsoft certified engineers can still provide a convenient and seamless virtual expansion of your on-site resources for situations when your regular IT support personnel either lack the bandwidth or the experience to solve unexpected system emergencies or especially complicated integration problems.

Benefits of Progent's Network Help for Organizations in Virginia Beach
Progent's remote network troubleshooting services allow your Virginia Beach company to experience the advantages of immediate, expert network support without the cost of maintaining a full-time IT staff. Your information system will derive added business value by being more available, efficient, and protected. Advantages to your business include:

  • Seamless virtual expansion of your on-site support resources
    For most offices in Virginia Beach or anywhere in Virginia, local computer service providers, whether consisting of independent consultants or a full-time IT staff, can take care of the majority of network issues. On the other hand, major troubles might spring up when your regular support personnel are too busy or absent, and some trouble may be associated with IT products that is unfamiliar to your local service people. In these cases, Progent's on-call service experts offer an easy, fast, and economical way to supplement your local help and to transfer useful information to improve your ability to resolve future problems locally.

  • Reduced Reliance on Freelance Service Providers
    For IT support, smaller businesses commonly rely on independent freelance consultants. Although freelance consultants carry smaller internal costs than larger service firms and can often charge marginally less, they are sometimes stretched too thin, making it difficult to respond quickly to urgent situations. If a freelance consultant is busy with another client, ill, on vacation, or in class, the lack of reserve personnel may force your business to wait for assistance during an IT crisis. As your company grows, network unavailability and trouble with vital software become more expensive. The money you thought you were saving on an independent can be eaten up quickly by reduced productivity. Progent provides a dependable source of reserve service experts to insure your IT system stays up and running.

  • Create a Scalable Foundation for Smooth Expansion
    Organizations typically start with an IT system created on a modest budget. Without a proper infrastructure, band-aid repairs often get piled onto a shaky foundation. As a company grows, stability and expandability problems can hinder the productivity of the organization. These poorly designed environments require careful analysis, smart long-term planning, and broad-based IT expertise to upgrade to a network architecture that can provide the solid foundation to handle current business requirements and facilitate future growth.

  • Interact with Problem Solvers Rather Than Technology Resellers
    Smaller businesses need advice and technical training to negotiate an increasingly complicated array of technology alternatives capable of accelerating business growth and enhancing efficiency. These companies hardly need a computer consultant who is attempting to sell a certain vendor's technology. Network support and product selling can lead to a scenario where the recommended solution is built around a profitable product instead of the genuine requirements of a client. Progent eliminates these dilemmas by selling just services instead of products. This allows Progent to align technical consulting with the best interests of customers.

What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Partner consulting company and Progent's head count, breadth of technical knowledge, refined remote support tools, and understanding of enterprise networking enable companies to avoid the limitations of excessive dependence on smaller service firms, independent freelance consultants, or limited in-house IT help.

Progent stands out by providing:

  • Proven Methodology
    Progentís team of Microsoft and Cisco qualified experts average more than ten years of hands-on professional experience, at the forefront of IT support, performing a broad variety of IT projects for an extensive array of clients. Each Progent support professional shares a refined collection of personal best practices which are incorporated into shared best practices training that Progent teaches its support team. This means that you get not only world-class IT skills, but also a consultant with field-tested approaches for applying technical knowledge to resolve actual IT problems efficiently.

  • Value Pricing
    Progent's pricing model is to charge for phone support and on-site help by the minute. As a result, you pay only for received services. Progent does not demand a more expensive rate for off-hours or priority service, and within California or in regions where Progent offers on-premises support, Progent does not charge for travel except for emergency support where on-site time is less than 4 hours. In addition, Progent imposes no minimum charge and requires no monthly commitment for services provided during normal business hours. Many support organizations impose substantial minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity eliminates large invoices for quick repairs so you will not be tempted to allow minor problems to stay unaddressed.

  • Information Transfer
    Progent practices knowledge transfer from Progent's consultants to customers. By teaching customers to handle problems that are within their scope, Progent can focus on delivering hard-to-find skills where Progent has little competition. Businesses who utilize familiar independent consultants or who employ in-house support staffs benefit when Progent passes on information about critical technology and proven methodologies to make their IT environments more robust, secure, and productive.

  • 24x7 Network Monitoring with MS Operations Manager
    Progent is one of the only consulting firms to provide 24x7 remote monitoring services based on MS System Center Operations Manager. MS System Center Operations Manager causes your computer support to be proactive instead of reactive. By uncovering possible issues before they cause downtime, system monitoring can save your information network from stressful and expensive availability disruptions.
How Does My Business Start Getting Online Computer Help from Progent?
To get started with Progent's online help services or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network support, go to Immediate Technical Support.















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