Fast and Affordable Online Technical Support for Virginia Beach Computer Networks
Immediate Online Consulting for Virginia Beach SystemsFor businesses located in Virginia Beach or anywhere in the state of Virginia, Progent offers online support for computer systems based on any combination of Microsoft, Cisco, macOS and OS , or Linux/UNIX technology. Progent's Microsoft certified engineers have provided remote troubleshooting to companies in all 50 states in the U.S. (Refer to testimonials from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE network specialists to handle complex networking issues, as well as the services of CISSP-accredited cybersecurity experts to handle high-level security design and troubleshooting jobs.

Progent's online support experts offer exceptional value because they have the real-world experience and have access to the advanced tools needed to solve most network problems rapidly. This lowers immediate expenses because solutions accumulate fewer chargeable minutes. Online support also eliminates the expense of dispatching an engineer to your office. Your company benefits even more in incidental expenses by reducing or avoiding network outages and related costs due to business discontinuity, disgruntled customers and vendors, unproductive employees, and distracted executives. Progent's extensive remote consulting experience is particularly helpful in environments that depend on public clouds for vital infrastructure or software such as Microsoft Azure, Amazon AWA, or Office 365 Exchange Online, where on-premises IT support may not be an option.

Progent's pricing model for remote help is structured to stretch your IT service dollar. Progent bills by the minute for phone assistance, so you are charged only for the support that you actually get. Unlike many online service firms, Progent requires no service activation surcharge or minimum payments. Progent's one-minute granularity and clean model for billing save you from situations where fast solutions somehow turn into large tabs. Progent's penchant for dealing with problems efficiently means your business spends less cash.

Progent's Remote Consulting and Troubleshooting Expertise
Through years of experience, Progent has fine tuned an array of optimized tools and field-tested methodologies which allow the highest level of efficiency for online consulting and troubleshooting for information networks of any size. Progent offers protected VPN support for gateways from a variety of popular companies including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology enables the staff of Progent's remote service group to interface to your environment without violating network security.

Progent's proven service database system includes extensive records of all service that Progent's customers have received. Progent's staff consultants have access to the details of support rendered to each Progent customer by every consultant. This database of anomalies and responses is structured as a readily exploitable proprietary knowledge base that allows Progent's online support engineers to communicate their knowledge company-wide to make sure that the quality of Progent's support services grows over time. Progent's extensive list of certifications and close associations with important industry leaders including Cisco and Microsoft open up other extensive support knowledge bases and permit priority access to vendors' internal support staff with the result that Progent's remote consulting specialists are able to come up with the best solutions in the least time.

Remote services available from Progent to companies in Virginia Beach and anywhere in the state of Virginia include:

Progent's ProSight Fixed-price Managed Services for Small and Medium Size Organizations
Progent provides a selection of budget-friendly, fixed-price managed services designed to enable small and medium-size businesses to utilize the same best-of-breed IT solutions deployed by many of the world's leading enterprises. Progent's ProSight suite of IT management outsourcing services addresses all critical aspects of modern networking such as email protection, threat defense based on machine leaning, cloud-based backup/recovery, infrastructure health monitoring, virtual server hosting, and network asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes cutting edge behavior-based analysis technology to guard endpoints as well as physical and virtual servers against new malware attacks like ransomware and email phishing, which routinely evade traditional signature-matching anti-virus tools. ProSight Active Security Monitoring safeguards local and cloud-based resources and offers a single platform to manage the entire malware attack progression including filtering, identification, mitigation, cleanup, and forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Microsoft Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) services deliver ultra-affordable in-depth protection for physical and virtual servers, workstations, mobile devices, and Exchange email. ProSight ESP uses adaptive security and advanced heuristics for round-the-clock monitoring and responding to cyber assaults from all vectors. ProSight ESP offers two-way firewall protection, penetration alarms, device control, and web filtering through cutting-edge tools incorporated within a single agent managed from a unified console. Progent's data protection and virtualization consultants can help your business to plan and implement a ProSight ESP environment that addresses your organization's specific requirements and that allows you achieve and demonstrate compliance with legal and industry information security standards. Progent will help you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that call for immediate attention. Progent's consultants can also assist your company to install and verify a backup and restore system such as ProSight Data Protection Services so you can get back in business quickly from a destructive cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized organizations an affordable and fully managed solution for secure backup/disaster recovery (BDR). For a fixed monthly cost, ProSight DPS automates your backup processes and allows fast restoration of vital data, apps and virtual machines that have become lost or damaged as a result of hardware breakdowns, software bugs, natural disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises device, or to both. Progent's cloud backup specialists can deliver advanced support to configure ProSight DPS to to comply with regulatory standards such as HIPPA, FINRA, PCI and Safe Harbor and, when necessary, can assist you to recover your critical information. Read more about ProSight DPS Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of top information security companies to deliver web-based management and world-class security for all your inbound and outbound email. The hybrid structure of Progent's Email Guard managed service combines cloud-based filtering with a local security gateway appliance to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based threats. Email Guard's Cloud Protection Layer serves as a first line of defense and blocks the vast majority of threats from making it to your network firewall. This decreases your exposure to external threats and saves network bandwidth and storage space. Email Guard's on-premises security gateway device provides a deeper layer of inspection for inbound email. For outgoing email, the local gateway provides anti-virus and anti-spam protection, protection against data leaks, and email encryption. The local gateway can also help Exchange Server to monitor and protect internal email that stays inside your corporate firewall. For more information, visit Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Management
    Progentís ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for smaller businesses to map, track, optimize and debug their networking hardware such as switches, firewalls, and access points as well as servers, printers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that network diagrams are always updated, copies and manages the configuration information of virtually all devices on your network, tracks performance, and sends alerts when issues are detected. By automating time-consuming network management activities, WAN Watch can cut hours off ordinary tasks like making network diagrams, expanding your network, locating devices that need critical software patches, or identifying the cause of performance issues. Find out more details about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates advanced remote monitoring and management techniques to help keep your IT system operating efficiently by tracking the state of critical assets that power your business network. When ProSight LAN Watch uncovers an issue, an alarm is transmitted automatically to your designated IT management personnel and your assigned Progent consultant so that all looming problems can be addressed before they have a chance to disrupt your network Find out more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a protected fault tolerant data center on a high-performance virtual machine host configured and maintained by Progent's IT support experts. With the ProSight Virtual Hosting model, the customer owns the data, the operating system platforms, and the applications. Because the system is virtualized, it can be ported immediately to an alternate hardware solution without a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, find and protect data related to your network infrastructure, procedures, business apps, and services. You can quickly locate passwords or IP addresses and be alerted about impending expirations of SSL certificates or warranties. By cleaning up and managing your IT documentation, you can save up to half of time wasted looking for vital information about your IT network. ProSight IT Asset Management includes a common location for holding and sharing all documents required for managing your network infrastructure like recommended procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT data. Whether youíre making improvements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the information you require the instant you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost alternative for small and medium-size businesses to obtain an objective assessment of the health of their network. Powered by some of the leading remote monitoring and management tools in the industry, and overseen by Progent's certified team of IT experts, ProSight Network Audits help you see how well the deployment of your core network assets adhere to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver immediate benefits like a more manageable Active Directory (AD) system. Both versions also include one year of advanced remote network monitoring and management (RMM). Benefits can include simpler management, improved compliance with information security regulations, more efficient utilization of network resources, quicker problem resolution, more dependable backup and restore, and higher availability. See more about ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service based on a brief phone interview with a Progent backup/recovery expert. The fact-finding interview is designed to help assess your organization's ability either to stop or recover quickly after a ransomware attack. Progent will consult with you personally to gather information concerning your existing security profile and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can follow best practices to deploy a cost-effective AV and backup environment that aligns with your business requirements. For more information, visit Progent's ProSight Ransomware Preparedness Report Service.

Additional Consulting Programs Offered by Progent
Progent offers the services of seasoned remote consulting professionals for contract information technology programs. Billing charges for longer-term consulting tasks are set based on the qualifications of the engineers involved. Progent's experience with these special fields of computer technology enables clients to complete critical initiatives within budget and on schedule. Progent's project-based remote consulting services include:

  • Help Desk Support
    Progent's Call Center support programs for organizations with networks based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux products include full-service Help Desk outsourcing, virtual Helpdesk support services, and Helpdesk process consulting. Progent's Help Desk Call Center outsourcing services are well suited for businesses who don't have the money or time to support an in-house Help Desk Call Center but who want fast access to an efficient Call Center with professional telephone assistance as well as the technical depth to escalate complex trouble tickets to high-level consultants.

    Progent's Help Desk Call Center consulting support can support you in building an effective new Call Center or improving your current organization, selecting or modifying Help Desk application software to handle the particular requirements of your business, or adding occasional phone support staff to reinforce your existing Help Desk group to deal with demanding situations like software migrations, major updates, or rolling out new applications.

    Progent's Help Desk team of experienced network experts gives your workers in Virginia Beach or anywhere in the state of Virginia quick communication with an effective support group with years of background delivering telephone-based consulting and online repair service for computer environments based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's focus is to earn the Help Desk Call Center the reputation as a solid enabler of company productivity, and Progent's goal is to solve instead of simply record technical problems.

  • Applications Services: Education, Custom Programming, and Integration
    Progent's Applications Experts staff offers phone-based advanced engineering expertise and training in special application fields that include ERP, MRP, customizing accounting packages, and CRM. Progent also can deliver consulting expertise, custom development, and education for popular Microsoft business applications such as CRM, MS Project, Office 365 Word, and Microsoft Office 365 Excel. To read additional information on Progent's expertise, customization, and training offerings, visit Progent's Business Application Experts Team.

  • Centralized and Streamlined Administration of Hybrid Cloud Environments
    System Center 2016 centralizes and automates the management of hybrid cloud networks through comprehensive support for Windows Server 2016 servers, Windows 10; seamless management of heterogeneous networks that incorporate Linux, Microsoft Hyper-V and VMware vSphere; and better cloud support such as tighter integration with Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts offer world-class online and on-premises expertise for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help your business to design and install a new implementation of Microsoft System Center 2016, extend or tune an existing one, upgrade efficiently from a prior version of System Center, or debug your System Center environment.

  • Online IT Infrastructure Monitoring and Reporting Services
    Progent can deliver businesses in Virginia Beach, or anywhere in the state of Virginia, online IT infrastructure monitoring and reporting by providing System Center Operations Manager (SCOM) consulting services and Microsoft System Center 2012 Operations Manager support. Progent can adapt SCOM to accommodate your environment so that your network support is proactive rather than reactive. By detecting looming trouble spots before they evolve into network outages, proactive monitoring can minimize disruptive and costly network breakdowns. Progent can also provide help with network monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or Apple macOS and OS X systems, Microsoft Windows systems, or environments powered by a variety of OS platforms.
How Your Virginia Beach Company Can Contact Progent's Remote Technical Support Experts
To contact Progent about urgent phone-based support with Windows, Apple macOS and OS X, or Linux/UNIX environments, visit Progent's Nationwide Remote Help, call 1-800-993-9400, or see Contact Progent. For businesses and startups in Virginia Beach or throughout the state of Virginia, Progent's online computer support specialists can provide expert and economical IT support the moment your company has to have it. Long experience providing online technical assistance has earned Microsoft Partner status for Progent's consulting experts and has helped Progent to develop high-end troubleshooting skills and to refine remote connectivity tools to repair network problems rapidly while eliminating the cost and lost time that comes with on-site support visits.

Even if your Virginia Beach office has a local freelance support technician or employs an in-house organization that know how to handle the majority of network issues, Progentís Microsoft certified engineers are available to offer an easy and transparent remote expansion of your on-site resources for situations when your usual service personnel either lack the availability or the knowledge to solve unexpected system emergencies or particularly challenging integration projects.

Details of Progent's Remote Computer Support for Virginia Beach
Progent's phone help, Internet-based repair, system security consulting, and network administration services offer companies in Virginia Beach or throughout the state of Virginia unparalleled leverage for your IT investment. Whether you require occasional telephone support and remote network repair or full-time Help Desk outsourcing support and system administration, Progent's experts can deliver your business world class network support while allowing you to avoid the cost and hassle of carrying a large in-house IT organization. Key features of Progent's National Remote Support program include:

What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Certified Partner support company and Progent's number of employees, range of IT knowledge, refined support software, and understanding of corporate IT enable companies to escape the pitfalls associated with exclusive reliance on smaller consulting organizations, independent freelance consultants, or over-stretched in-house IT help.

Progent adds value by offering:

  • Proven Methodology
    Progentís staff of Microsoft and Cisco certified experts average more than a decade of real-world professional experience, in the trenches of network support, executing a broad range of IT tasks for an extensive mix of clients. Every Progent consultant shares a proven collection of personal best practices which are combined into company-wide best practices standards that Progent teaches its consulting personnel. This ensures that you get not only expert IT capability, but also a consultant with proven approaches for using technical knowledge to resolve actual network problems quickly.

  • Value Pricing
    Progent's pricing policy is to bill for remote support and on-premises help per minute. Consequently, you pay exclusively for received support. Progent does not demand a more expensive rate for after-hours or emergency support, and inside California or in areas where Progent offers on-premises support, Progent does not charge for travel time except for emergency support where on-site work is less than four hours. In addition, Progent imposes no service activation fee and asks no retainer for support services delivered during normal working hours. Many service firms impose large minimum fees or charge for every quarter hour or longer. Progent's one-minute granularity avoids large bills for quick fixes so you won't be forced to allow simple problems to fester.

  • Complete Documentation of Delivered Services
    Progent has developed a sophisticated support reporting system that records and organizes detailed documentation for all billed services. Unlike many freelance consultants or small service firms who provide minimal documentation or details of services done, every service delivered by Progent is tracked by comprehensive documentation. Each Progent staff member has access to the service documentation transmitted by every consultant to every client. The practice of documenting and organizing support records results in more efficient support and eliminates a slew of typical problems such as when a support customer is effectively held captive to a consultant who wonít release the keys to the kingdom.

  • Automated Server Monitoring with MS System Center Operations Manager
    Progent is one of the few consulting firms to provide 24x7 network monitoring services powered by Microsoft Operations Manager. Microsoft Operations Manager allows your network maintenance to be proactive rather than reactive. By uncovering potential issues before they cause downtime, system monitoring can save your information network from painful and expensive service disruptions.
How Does My Business Begin Receiving Remote Technical Support from Progent?
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network help, visit Immediate Online Support.















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