Immediate Online Troubleshooting for Virginia Beach IT Networks
Urgent Phone Help for Virginia Beach SystemsFor companies in Virginia Beach or anywhere in the state of Virginia, Progent provides online support for information systems based on Microsoft, Cisco, macOS and OS , or Linux/UNIX platforms. Progent's Microsoft certified consulting experts have delivered online support to companies in every state in the U.S. (Check out testimonials from Progent's clients.) Progent also offers the expertise of Cisco CCIE network specialists to handle challenging networking problems, plus the assistance of CISA and CISSP-accredited security engineers to handle high-level security design and diagnostic jobs.

Progent's remote support engineers offer excellent value due to the fact that they possess the real-world experience and have access to the advanced technology needed to solve most network issues rapidly. This lowers immediate expenses since service calls use up minimal chargeable consulting minutes. Online help also avoids the expense of dispatching an engineer to your office. Your organization benefits even more in indirect costs by reducing or avoiding system outages and associated losses due to business disruption, disgruntled customers and vendors, idle workers, and de-focused management. Progent's extensive remote technical support expertise is particularly helpful in environments that are dependent on public clouds for critical network infrastructure or applications like Azure, Amazon AWA, or Office 365 Exchange Online, where onsite IT support may not be useful.

Progent's pricing policy for remote help is structured to leverage your IT service dollar. Progent charges on a per-minute basis for telephone-based assistance, so you pay just for the services that you receive. Unlike many online support organizations, Progent imposes no initialization surcharge or minimum payments. Progent's one-minute billing unit and simple policy for pricing prevent situations where quick repairs somehow end up as large tabs. Progent's skill at disposing of problems efficiently means your business spends less cash.

Progent's Online Consulting and Technical Support Services
Through years of experience, Progent has mastered a set of optimized tools and field-tested processes that promote the maximum level of efficiency for remote help and repair for computer networks of all sizes. Progent provides protected Virtual Private Network support for gateways from a variety of leading companies including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity permits the experts of Progent's remote service group to connect to your system remotely without breaching corporate security.

Progent's proven customer support database application includes thorough records describing the service that Progent's customers have received. Progent's staff consultants have the benefit of the specifics of assistance delivered to each Progent client by any Progent engineer. This history of anomalies and repairs is stored as a quickly exploitable internal database that allows Progent's online support engineers to communicate their knowledge company-wide to ensure that the efficiency of Progent's technical support improves daily. Progent's extensive list of accreditations and working associations with key technology companies such as Cisco and Microsoft make available other vast technical support databases and allow quick access to vendors' in-house support staff so Progent's remote service specialists can find optimal solutions quickly.

Remote services provided by Progent to businesses in Virginia Beach and throughout the state of Virginia include:

Progent's ProSight Fixed-price Managed Services for Small and Medium Size Organizations
Progent offers a selection of affordable, flat-rate services designed to enable small and mid-size organizations to benefit from the same advanced IT solutions used by many of the industry's leading corporations. The ProSight line of IT management outsourcing services covers all key facets of modern networking including email content filtering, threat defense based on machine leaning, cloud-based backup and disaster recovery, network infrastructure health monitoring, virtual server hosting, and network asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates cutting edge behavior-based analysis tools to guard endpoint devices as well as servers and VMs against modern malware attacks such as ransomware and email phishing, which routinely get by legacy signature-based anti-virus products. ProSight Active Security Monitoring protects local and cloud-based resources and provides a unified platform to address the entire malware attack progression including protection, identification, containment, cleanup, and post-attack forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Endpoint Security and Microsoft Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) services deliver economical in-depth protection for physical and virtual servers, desktops, mobile devices, and Microsoft Exchange. ProSight ESP utilizes contextual security and modern behavior analysis for round-the-clock monitoring and responding to cyber threats from all vectors. ProSight ESP offers two-way firewall protection, intrusion alerts, device management, and web filtering through leading-edge tools incorporated within one agent accessible from a single console. Progent's security and virtualization experts can assist you to plan and configure a ProSight ESP deployment that meets your company's specific needs and that helps you demonstrate compliance with government and industry information protection regulations. Progent will assist you define and implement policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that call for urgent action. Progent's consultants can also assist you to install and test a backup and disaster recovery system like ProSight Data Protection Services so you can recover quickly from a destructive cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services provide small and medium-sized businesses a low cost end-to-end service for secure backup/disaster recovery (BDR). Available at a low monthly price, ProSight Data Protection Services automates and monitors your backup processes and allows fast recovery of vital data, apps and virtual machines that have become unavailable or damaged as a result of component breakdowns, software glitches, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware images. Critical data can be protected on the cloud, to a local device, or mirrored to both. Progent's backup and recovery specialists can provide world-class support to configure ProSight DPS to be compliant with government and industry regulatory requirements such as HIPPA, FINRA, and PCI and, when needed, can help you to recover your critical information. Find out more about ProSight DPS Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of top data security companies to deliver centralized management and world-class security for all your email traffic. The hybrid architecture of Progent's Email Guard managed service integrates a Cloud Protection Layer with an on-premises security gateway device to provide advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. Email Guard's cloud filter acts as a preliminary barricade and blocks most unwanted email from making it to your security perimeter. This decreases your exposure to inbound threats and conserves system bandwidth and storage space. Email Guard's onsite security gateway appliance adds a further layer of inspection for incoming email. For outgoing email, the onsite gateway provides anti-virus and anti-spam protection, DLP, and email encryption. The on-premises security gateway can also assist Microsoft Exchange Server to track and protect internal email traffic that originates and ends within your security perimeter. For more information, visit ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized organizations to map out, track, enhance and troubleshoot their networking appliances like routers, firewalls, and access points plus servers, printers, client computers and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that network diagrams are always current, captures and manages the configuration information of almost all devices connected to your network, monitors performance, and generates alerts when issues are discovered. By automating time-consuming management and troubleshooting activities, ProSight WAN Watch can cut hours off ordinary chores such as network mapping, reconfiguring your network, locating appliances that require critical software patches, or isolating performance bottlenecks. Find out more details about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management technology to keep your IT system operating at peak levels by checking the state of vital computers that drive your business network. When ProSight LAN Watch uncovers an issue, an alarm is sent automatically to your specified IT management staff and your Progent consultant so that all looming problems can be resolved before they can impact your network Learn more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a secure fault tolerant data center on a high-performance virtual host configured and maintained by Progent's network support professionals. With the ProSight Virtual Hosting service model, the customer owns the data, the OS software, and the applications. Since the system is virtualized, it can be ported immediately to a different hardware environment without a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, retrieve and protect data about your IT infrastructure, processes, applications, and services. You can quickly find passwords or serial numbers and be alerted about impending expirations of SSLs or warranties. By cleaning up and organizing your network documentation, you can save as much as half of time spent looking for vital information about your network. ProSight IT Asset Management includes a centralized repository for holding and collaborating on all documents required for managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT information. Whether youíre planning enhancements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you need as soon as you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable alternative for small and medium-size organizations to obtain an objective evaluation of the overall health of their information system. Based on a selection of the top remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's certified team of information technology experts, ProSight Network Audits show you how well the configuration of your core network assets conform to best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate ROI like a more manageable Active Directory (AD) system. Both versions also come with one year of advanced remote network monitoring and management. Benefits can include simpler management, improved compliance with data security standards, higher utilization of network assets, faster troubleshooting, more dependable backup and recovery, and less downtime. Learn more about ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service based on a phone discussion with a Progent information assurance expert. The fact-finding interview is intended to assess your company's preparedness to stop or recover rapidly from a ransomware attack. Progent will work with you directly to collect information concerning your existing AV defense and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can apply industry best practices to create an efficient security and backup/recovery environment that meets your business needs. For more information, see Progent's ProSight Ransomware Preparedness Report.

Special Consulting Services Offered by Progent
Progent offers the skills of world-class online consulting professionals for contract information technology projects. Progent's charges for longer-term development or consulting projects are set based on the qualifications of the consultants involved. Progent's experience with these important fields of information technology enables customers to complete major projects economically and on schedule. Progent's project-based online engineering services include:

  • Help Desk Services
    Progent's Help Desk programs for companies with networks based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux platforms include comprehensive Help Desk Call Center outsourcing, virtual Helpdesk support services, and Help Desk process consulting. Progent's Help Desk Call Center outsourcing support services are well suited for organizations who lack the money or time to build and maintain an in-house Help Desk but who want fast response from an effective Call Center with professional telephone assistance as well as the technical depth to escalate complex tasks to high-level engineers.

    Progent's Help Desk consulting expertise can aid you in establishing an efficient new Help Desk Call Center or revamping your current one, evaluating or enhancing Call Center software to address the special needs of your corporation, or providing occasional online staff to reinforce your internal Help Desk team during demanding events like software migrations, major updates, or installing brand new business software.

    Progent's Call Center staff of experienced information technology consultants provides your clients in Virginia Beach or anywhere in the state of Virginia quick access to a dependable support group with substantial experience providing telephone-based help and online troubleshooting for computer environments based on Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's mission is to give the Call Center recognition as a solid contributor to company efficiency, and Progent's intent is to fix rather than simply report network issues.

  • Applications Support: Training, Development, and Problem Solving
    Progent's Applications Experts Team can supply remote professional engineering expertise and training in key application areas that include Enterprise Requirements Planning, MRP, custom programming for accounting packages, and CRM. Progent also offers consulting expertise, custom programming, and training for familiar Microsoft business applications such as Microsoft CRM, MS Project, Office 365 Word, and Microsoft Office 365 Excel. To read more information concerning Progent's expertise, custom programming, and training offerings, see Progent's Applications Experts Team.

  • Unified and Streamlined Administration of Hybrid Cloud Environments
    Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud environments by offering comprehensive integration with Windows Server 2016 servers, Windows 10 clients; seamless management of multi-OS environments that incorporate various Linux distributions, Hyper-V and VMware vSphere; and better cloud support including closer integration with Microsoft Intune for Apple iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts offer advanced online and on-premises support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist organizations of any size to design and install a new implementation of System Center 2016, extend or tune an existing one, migrate smoothly from a previous version of System Center, or debug your System Center environment.

  • Online Hybrid Network Monitoring Services
    Progent offers organizations in Virginia Beach, or anywhere in the state of Virginia, online IT infrastructure monitoring and reporting by providing System Center Operations Manager (SCOM) expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can configure SCOM to accommodate your business so your IT support is proactive and automated. By detecting potential problems before they result in downtime, automated monitoring can minimize disruptive and costly network crises. Progent can also deploy system monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or Apple macOS and OS X environments, Microsoft Windows environments, or environments that support a mix of OS platforms.
How Your Virginia Beach Business Can Contact Progent's Remote Support Experts
To contact Progent about emergency online expertise with Microsoft, macOS and OS X, or Linux networks, go to Progent's Emergency Online Help, call 1-800-993-9400, or go to Contact Progent. For businesses and new businesses in Virginia Beach or throughout the state of Virginia, Progent's online network support specialists are ready to provide professional and affordable IT help whenever your company requires it. More than a decade of delivering remote tech support has led to Microsoft Partner status for Progent's consultants and has enabled Progent to develop world-class troubleshooting skills and to fine tune online connectivity technology to fix computer problems quickly while avoiding the cost and lost time associated with on-site support calls.

Even if your Virginia Beach organization works with a regular independent support technician or maintains a full time organization that can deal with ordinary network problems, Progentís Microsoft certified engineers can offer an easy and transparent remote extension of your local resources in cases when your regular service personnel either lack the time or the knowledge to fix sudden network crises or especially tough integration projects.

Advantages of Progent's Network Help for Offices in Virginia Beach
Progent's remote network troubleshooting services allow your Virginia Beach company to experience the advantages of immediate, enterprise-level network support without the cost of managing an in-house IT staff. Your information system will acquire added business value by being increasingly reliable, productive, and secure. Benefits to your business include:

  • Seamless virtual extension of your on-site support resources
    With most offices in Virginia Beach or anywhere in Virginia, nearby network support providers, whether made up of freelance consultants or an in-house maintenance staff, can take care of typical technical problems. However, serious problems might spring up when local support personnel are too busy or unavailable, and some problems may stem from IT products that is unfamiliar to your usual support technicians. In these situations, Progent's on-call service experts offer an easy, quick, and budget-friendly way to augment your local help and to pass on valuable knowledge to improve your ability to resolve downstream issues locally.

  • Reduced Reliance on Individual Service Providers
    For network maintenance, smaller offices commonly rely on individual freelance service providers. Although independent consultants carry smaller overhead than big support companies and can often charge lower rates, they are occasionally overbooked, making it impossible to respond quickly to urgent situations. If an independent service provider is occupied with another customer, ill, on vacation, or in class, the lack of fallback help may force your business to wait for assistance during an emergency. As your network grows, network unavailability and problems with vital applications are more costly. The money you thought you were conserving on a freelancer can be consumed fast by lost productivity. Progent provides a dependable source of backup support experts to make sure your network stays available.

  • Create a Solid Basis for Seamless Expansion
    Businesses typically begin with an IT system implemented on a modest budget. Without a scalable infrastructure, slap-dash repairs can get thrown on top of an unstable foundation. When a company grows, reliability and scalability problems can hinder the productivity of the organization. These poorly designed environments require careful analysis, smart long-term planning, and broad-based IT knowledge to evolve to a network infrastructure that can provide the stable foundation to handle vital business requirements and facilitate downstream expansion.

  • Work with Problem Solvers Instead of Technology Sellers
    Smaller businesses require advice and technical training to navigate through an increasingly complicated array of technology options available for promoting business success and improving efficiency. They hardly need a network engineer who is motivated to earn a commission on a certain vendor's technology. Network support and product sales can lead to a scenario where the proposed solution is built around a profitable product instead of the genuine requirements of a client. Progent avoids these dilemmas by selling only services instead of products. This allows Progent to match IT expertise with the best interests of customers.

How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Partner consulting company and Progent's number of employees, range of IT knowledge, fine tuned remote support software, and understanding of corporate IT enable offices to avoid the pitfalls of excessive reliance on smaller consulting organizations, independent freelance consultants, or limited internal IT help.

Progent stands out by offering:

  • In-depth Knowledge of Microsoft's Complete Family of Server Platforms
    Progent can provide world-class support for Microsoftís leading server products with services that include Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 planning and deployment support, Microsoft Windows Server 2008 migration, Windows 2003 maintenance, MS Exchange Server 2016 planning and deployment, Exchange Server 2013 configuration, Microsoft Exchange 2010 Server management, Microsoft Exchange Server 2007 and Exchange 2003 Server migration, plus Microsoft SQL Server 2016 migration, Microsoft SQL Server 2014 consulting support, and SQL Server 2012 management and troubleshooting.

  • Value Pricing
    Progent's pricing model is to bill for remote support and on-site visits by the minute. Consequently, you are invoiced just for delivered support. Progent does not impose a more expensive rate for after-hours or urgent service, and within California or in areas where Progent provides on-site service, Progent does not charge for travel time except for urgent support where on-site time is less than four hours. Also, Progent imposes no service activation charge and asks no retainer for support services delivered during regular working hours. Many support firms demand large minimum payments or charge for each quarter hour or longer. Progent's one-minute granularity does away with large invoices for fast fixes so you will not be forced to allow less critical problems to stay unaddressed.

  • Full Documentation of IT Services
    Progent has developed a sophisticated service reporting system that stores and formats detailed documentation for all delivered services. Unlike some independent consultants or local support organizations who provide minimal documentation or details of tasks performed, each service provided by Progent is tracked by comprehensive documentation. Every Progent consultant has access to the support documentation transmitted by every consultant to every client. The discipline of detailing and archiving support records allows more effective support and eliminates a variety of typical misfortunes such as when a service customer is effectively held hostage to a consultant who refuses to release the keys to the kingdom.

  • Automated Server Monitoring with MS Operations Manager
    Progent is one of the few support firms to provide round-the-clock system monitoring services based on MS Operations Manager. Microsoft System Center Operations Manager causes your computer support to be proactive instead of reactive. By revealing possible issues before they result in lost productivity, system monitoring can keep your information network from stressful and costly availability disruptions.
How Does Our Company Begin Getting Remote Network Help from Progent?
To get started with Progent's online help services or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network support, go to Immediate Network Support.















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