Even if your Virginia Beach office works with a local freelance support technician or maintains an in-house IT staff that can deal with the majority of network issues, Progent’s Microsoft certified engineers provide an easy and transparent virtual expansion of your on-site resources for situations when your usual service personnel either lack the availability or the experience to handle sudden system crises or especially complicated integration projects.

Details of Progent's Remote Computer Support for Virginia Beach
Progent's online help, remote troubleshooting, system security consulting, and network administration services give small companies in Virginia Beach or anywhere in the state of Virginia unparalleled leverage for your support investment. Whether you need one-time phone help and Internet-based network repair or full-time Help Desk Call Center support and system administration, Progent's professionals can provide your small business world class IT support while allowing you to eliminate the cost and hassle of running a large internal IT organization. Highlights of Progent's National Remote Support program include:

• Fast Phone Contact with Microsoft Certified Support Specialists
  Progent's staff of Microsoft-certified engineers can provide fast and economical expertise to small businesses in Virginia Beach and is also ideal for networks in geographic regions of Virginia that have a limited supply of technicians with in-depth expertise supporting Microsoft's current family of server platforms. All Progent engineers have at least 10 years of experience integrating Microsoft solutions. As a Microsoft Gold Partner consulting company, Progent has the use of a broad selection of Microsoft support tools, technical databases, and on-going education.

• By the Minute Rates to Reduce Costs
  Progent offers online help on a minute-by-minute billing plan, so you pay only for the support you receive. Progent requires no minimum fee for phone service and asks for no ongoing retainer. This saves you from paying big bills for quick repairs.

• Access to Cisco Network Design Specialists
  As a Registered Partner for Cisco Systems, Progent can provide the services of on-staff professionals with expertise in designing, implementing, and troubleshooting networking environments powered by Cisco technology. Progent can offer a CCIE or CCNP to help you create fast, high-availability, and protected connectivity for wireline and wireless networking.

• Application Experts Team
  Progent's basic support services include technology integration, Microsoft Exchange expertise, system security design, and Help Desk Call Center support. Progent's Application Experts Team can provide world-class consulting expertise for specific business applications. Support available from the Application Experts Group includes:
  • Microsoft Dynamics Great Plains Consulting and Programming
  • Microsoft CRM Consulting
  • Microsoft Office Project Training
  • MS Office Excel Consulting
  • Microsoft Word Support
  • Crystal Reports, Microsoft Access, and FRx Programming
  • UNIX, Linux and Solaris Support
  • Apple Mac Support
  By providing a full service one-stop resource for IT generalists and specialists, Progent is able to deliver timely, affordable, and thorough information technology solutions that match the specific needs of your company.

• Advanced Remote Connectivity Tools
  Protected online connectivity allows Progent's support professionals to see exactly what your customers see. This makes it possible to produce quick solutions to issues that could otherwise demand an expensive personal service call. Effective remote connectivity software and expert engineers together enable Progent to resolve most network problems rapidly and economically. Progent is a pioneer in offsite troubleshooting and remote system monitoring.

• Compatibility with Leading VPN Products
  Progent supports safe Virtual Private Network connectivity for gateways from leading VPN vendors such as Microsoft, Cisco, Netscreen and Checkpoint. Secure VPN remote connectivity allows the experts at Progent's Technical Response Center to access your network remotely without compromising system security.

• Round-the-Clock Support for High System Uptime
  For small businesses with mission-critical applications, Progent offers 24x7 online support services. Combined with remote 24x7 network monitoring based on Microsoft Operations Manager, this offering can help produce maximum system uptime.

• Help Desk Outsourcing
  Progent's Help Desk outsourcing programs are intended especially for budget-constrained small companies whose clients require instant access to a Help Desk Call Center with expert phone support and complete escalation ability.

Advantages of Progent's IT Support for Small Offices in Virginia Beach
Progent's remote IT consulting services allow your City# small business to experience the benefits of on-call, enterprise-class network support without the expense of maintaining an in-house IT organization. Your network will derive greater strategic worth by becoming increasingly available, efficient, and secure. Benefits to your business include:

• Convenient remote expansion of your on-site support resources
  With most small businesses in Virginia Beach or anywhere in Virginia, nearby computer support providers, whether consisting of independent consultants or an in-house maintenance staff, can resolve the majority of technical problems. On the other hand, IT crises can occur when local support personnel are overstretched or absent, and some problems may stem from technology that is beyond the scope of your local service personnel. In these situations, Progent's on-call support experts offer a convenient, quick, and affordable solution to augment your regular resources and to transfer valuable knowledge to increase your capability to deal with future problems in-house.

• Reduced Reliance on Freelance Service Providers
  For IT maintenance, small companies commonly depend on individual freelance consultants. Although independent service people have smaller internal costs than larger consulting firms and can afford to charge marginally less, they are often overextended, making it hard to respond rapidly to urgent situations. If an independent service provider is busy with another customer, sick, on a trip, or in class, the absence of fallback personnel may require your company to go without help during an emergency. As your network grows, network unavailability and problems with vital software become more expensive. The budget you thought you were conserving on a freelancer can be eaten up fast by lost productivity. Progent offers an on-call source of backup service experts to make sure your network stays up and running.

• Build a Solid Foundation for Smooth Expansion
  Small organizations typically begin with an IT architecture implemented on a shoestring budget. Without a scalable infrastructure, band-aid repairs can get thrown onto an unstable foundation. As a network grows, stability and scalability problems can hinder the productivity of the business. These poorly designed systems require careful assessment, smart long-term planning, and extensive IT knowledge to evolve to a network infrastructure that can deliver the solid foundation to meet vital business demands and facilitate downstream expansion.

• Interact with Problem Solvers Instead of Product Resellers
  Small businesses require guidance and technical training to negotiate an increasingly complicated maze of product alternatives available for accelerating business success and enhancing efficiency. They hardly need a computer engineer who is motivated to earn a commission on a certain vendor's products. Network support and product sales can lead to a situation where the proposed solution is designed around a profitable technology rather than the true requirements of a client. Progent eliminates these conflicts by offering just services rather than products. This allows Progent to match technical consulting with the real needs of customers.

How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Gold Partner consulting company and Progent's number of employees, breadth of technical background, fine tuned support tools, and understanding of enterprise networking enable small offices to avoid the limitations associated with excessive dependence on smaller consulting organizations, independent freelance consultants, or over=stretched internal IT help.

Progent adds value by offering:

• In-depth Knowledge of Microsoft's Full Family of Server Platforms
  Progent offers in-depth support for Microsoft’s leading server products with services such as Windows 2003 consulting, Windows Server 2000 migration, Microsoft Windows NT legacy support, Microsoft Exchange Server 2003 support, Exchange Server 5.5 and Microsoft Exchange Server 2000 moves, and SQL 2005 integration.

• Best Practices
  Progent’s team of Microsoft and Cisco qualified experts average longer than a decade of hands-on industry background, in the trenches of IT service, performing a broad range of technical projects for a large mix of customers. Each Progent support professional shares a refined set of personal best practices which are combined into company-wide best practices standards that Progent teaches its support personnel. This means that you get not just expert technical capability, but also a consultant with proven methods for applying technical knowledge to resolve real-world IT problems efficiently.

• Value Pricing
  Progent's pricing model is to bill for phone support and on-site help by the minute. As a result, you are billed just for delivered support. Progent does not impose a more expensive rate for off-hours or priority service, and within California or in areas where Progent offers on-site service, Progent does not bill for travel except for emergency calls where on-site work is less than 4 hours. In addition, Progent applies no startup fee and requires no retainer. Many service organizations demand substantial minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity eliminates big bills for fast repairs so you won't be forced to allow simple problems to stay unaddressed.

• Complete Documentation of Delivered Services
  Progent has created a comprehensive service reporting system that stores and formats detailed documentation for all billed support activities. Unlike many freelance consultants or small service firms who offer scant documentation or specifics of tasks performed, each service delivered by Progent is tracked by full documentation. Every Progent consultant has access to the support reports sent by every staff member to each customer. The discipline of documenting and organizing service records results in more effective service and eliminates a variety of typical misfortunes such as when a support customer is effectively held captive to a consultant who refuses to let go of the keys to the kingdom.

• Information Transfer
  Progent practices knowledge transfer from Progent's support experts to customers. By teaching customers to handle technical issues that are within their comfort zone, Progent can focus on delivering hard-to-find services where Progent has few competitors. Businesses who utilize familiar independent consultants or who maintain in-house IT staffs benefit when Progent transfers information about critical technology and tested processes to make their networks more robust, protected, and efficient.

• Remote Network Monitoring with Microsoft MOM
  Progent is one of the only IT service companies to offer round-the-clock network monitoring services based on Microsoft Operations Manager. This package causes your network maintenance to be anticipatory instead of reactive. By revealing potential problems before they cause lost productivity, system monitoring can keep your IT network from stressful and costly availability losses.

How Does My Business Start Receiving Online Computer Support from Progent?
To get started with Progent's online help services or to learn more about Progent's online support programs, contact Progent at 888-412-5546 or send email to information@progent.com. If you have an urgent need for network support, go to Immediate Urgent Support.