Fast and Affordable Remote Troubleshooting for Virginia Beach Networks
Immediate Phone Consulting for Virginia Beach SystemsFor businesses in Virginia Beach or anywhere in the state of Virginia, Progent offers online support for computer systems powered by Microsoft Windows, Cisco, Macintosh, or Linux technology. Progent's Microsoft certified consulting experts have provided remote troubleshooting to companies in every state in the United States. (Refer to recommendations from Progent's customers.) Progent also offers the expertise of Cisco CCIE-qualified network specialists to help with challenging networking issues, as well as the services of CISA and CISM-certified security engineers to handle advanced security architecture and diagnostic issues.

Progent's online technical support engineers offer exceptional leverage because they possess the real-world experience and are equipped with the advanced tools needed to resolve the majority of network problems rapidly. Efficient support lowers immediate expenses because solutions use up minimal billable consulting minutes. Online help also avoids the expense of sending a consultant to your location. Your organization benefits even more with indirect expenses by minimizing or avoiding network outages and associated costs resulting from business disruption, upset customers and vendors, unproductive workers, and de-focused executives. Progent's advanced online technical support experience is particularly important for businesses that rely on public clouds for critical infrastructure or software like Azure, Amazon AWA, or Office 365 Exchange Online, where onsite tech support may not be useful.

Progent's billing model for online support is structured to stretch your network support dollar. Progent bills per minute for telephone-based consulting, so you pay just for the services that you receive. In contrast to many online service firms, Progent requires no startup surcharge or minimum fees. Progent's per-minute granularity and clean model for billing do away with situations where quick solutions somehow turn into big tabs. Progent's skill at solving technical issues efficiently means you spends less money.

Progent's Remote Consulting and Troubleshooting Services
Over the years, Progent has refined an arsenal of optimized technologies and proven methodologies which permit the maximum level of effectiveness for remote engineering help and troubleshooting for information systems of all sizes. Progent offers secure Virtual Private Network support for VPN gateways from a variety of popular companies including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access allows the consultants of Progent's remote service group to access your environment without breaching network security.

Progent's advanced technical support reporting application keeps detailed records describing all service that Progent's clients have been provided. Progent's team service personnel have access to the history of assistance provided to each Progent customer by any consultant. This history of anomalies and responses is structured as a conveniently retrievable internal database that permits Progent's remote technical engineers to communicate their experiences company-wide to ensure that the effectiveness of Progent's support improves daily. Progent's extensive list of certifications and close relationships with major technology companies such as Cisco and Microsoft make available other vast technical support knowledge bases and permit quick access to manufacturers' internal support staff with the result that Progent's remote service specialists can find the best solutions promptly.

Online support services provided by Progent to businesses in Virginia Beach and throughout the state of Virginia include:

ProSight Fixed-price Managed Services for Small and Mid-size Businesses
Progent offers a selection of low-cost, flat-rate services designed to enable small and mid-size businesses to utilize the same best-of-breed IT solutions deployed by many of the world's leading corporations. ProSight services cover all key facets of information technology such as email content filtering, security, backup/recovery, and infrastructure monitoring and management. ProSight managed services offered by Progent include:

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of top data security companies to provide web-based control and world-class security for your email traffic. The hybrid structure of Progent's Email Guard integrates cloud-based filtering with an on-premises gateway appliance to provide advanced protection against spam, viruses, Dos Attacks, DHAs, and other email-based threats. The cloud filter acts as a first line of defense and keeps the vast majority of unwanted email from reaching your network firewall. This decreases your exposure to inbound threats and conserves network bandwidth and storage space. Email Guard's onsite gateway device provides a deeper layer of inspection for inbound email. For outbound email, the onsite security gateway offers anti-virus and anti-spam protection, protection against data leaks, and email encryption. The local security gateway can also help Exchange Server to monitor and safeguard internal email that stays within your security perimeter. For more details, visit Email Guard spam and content filtering.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes next generation behavior machine learning tools to guard endpoints and servers and VMs against modern malware assaults such as ransomware and email phishing, which easily escape traditional signature-based AV products. ProSight ASM safeguards on-premises and cloud resources and offers a unified platform to manage the complete threat progression including protection, infiltration detection, mitigation, remediation, and post-attack forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services provide small and mid-sized organizations a low cost end-to-end solution for reliable backup/disaster recovery. Available at a fixed monthly price, ProSight Data Protection Services automates your backup activities and allows rapid recovery of vital files, applications and VMs that have become unavailable or corrupted due to component breakdowns, software glitches, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images. Important data can be protected on the cloud, to a local storage device, or to both. Progent's cloud backup specialists can provide advanced support to set up ProSight Data Protection Services to be compliant with regulatory standards such as HIPPA, FIRPA, and PCI and, when needed, can assist you to recover your critical information. Read more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized businesses to map out, track, enhance and troubleshoot their networking hardware like routers, firewalls, and wireless controllers plus servers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that network maps are kept updated, captures and displays the configuration information of virtually all devices connected to your network, tracks performance, and sends alerts when problems are detected. By automating tedious network management activities, WAN Watch can knock hours off ordinary chores like network mapping, expanding your network, locating appliances that require critical software patches, or isolating performance problems. Learn more about ProSight WAN Watch infrastructure management consulting.

  • ProSight Systems Watch: Server and Desktop Automated Management
    ProSight Systems Watch is Progentís server and desktop and management subscription service that incorporates advanced remote monitoring and management techniques to keep your network running efficiently by tracking the health of vital computers that drive your business network. When ProSight Systems Watch uncovers a problem, an alert is sent immediately to your specified IT staff and your Progent consultant so that any potential problems can be resolved before they have a chance to disrupt productivity Learn more about ProSight Systems Watch server and desktop automated remote monitoring and management services.

Special Consulting Programs Available from Progent
Progent can provide the services of world-class remote consulting professionals for contract IT programs. Progent's rates for longer-term development or consulting projects are determined according to the level of expertise of the consultants assigned. Progent's background in these important areas of information technology allows customers to execute critical projects within budget and on time. Progent's special online consulting solutions include:

  • Call Center Support
    Progent's Help Desk support programs for companies with networks based on Microsoft, Cisco, Apple Mac, UNIX, or Linux platforms include full-service Call Center outsourcing, virtual Help Desk support services, and Helpdesk operations consulting. Progent's Help Desk outsourcing services are ideal for companies who don't have the resources to create an internal Help Desk Call Center but who require quick access to a dependable Call Center with professional telephone assistance as well as the ability to escalate the most challenging trouble tickets to advanced engineers.

    Progentís Virtual Call Center is designed for larger businesses and operates as a transparent reinforcement of your existing Helpdesk organization. Progent's Virtual Help Desk Call Center can serve as a an escalation resource to handle complex network problems, or be ready in overflow circumstances when your regular support engineers are overwhelmed.

    Progent's Help Desk Call Center staff of veteran network consultants offers your workers in Virginia Beach or anywhere in the state of Virginia rapid contact with a dependable network service group with extensive experience delivering telephone-based support and online troubleshooting for IT systems that incorporate Microsoft Windows, Cisco, Mac OS X, UNIX, or Linux products. Progent's mission is to give the Help Desk the reputation as a major enabler of business success, and Progent's target is to solve rather than just document IT issues.

  • Applications Support: Education, Custom Development, and Troubleshooting
    Progent's Applications Experts Group can supply phone-based professional engineering expertise and training in key application fields including Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management. Progent also can deliver consulting expertise, custom development, and training for familiar Microsoft applications such as CRM, MS Office Project, MS Office Word, and Microsoft Excel. To learn more information about Progent's expertise, custom development, and education offerings, refer to Progent's Business Application Experts Group.

  • Unified and Streamlined Management of Hybrid Cloud Environments
    System Center 2016 unifies and automates the management of hybrid cloud environments through comprehensive integration with Windows Server 2016, Windows 10; seamless management of mixed-OS environments that include Linux, Hyper-V and VMware vSphere; and better cloud support such as tighter integration with Intune for iPhone and Google Android smartphone management plus native integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consultants offer world-class online and onsite expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help you to plan and install a new implementation of System Center 2016, expand or tune your current one, upgrade efficiently from a previous version of System Center, or debug your System Center solution.

  • Online Hybrid Network Monitoring and Reporting Services
    Progent can deliver businesses in Virginia Beach, or anywhere in the state of Virginia, remote hybrid network monitoring by providing Microsoft System Center Operations Manager (SCOM) consulting services and System Center 2012 Operations Manager troubleshooting and support. Progent can customize Operations Manager to suit your business so that your IT maintenance is proactive rather than reactive. By uncovering possible issues before they grow into downtime, proactive monitoring can head off stressful and expensive network failures. Progent can also assist with network monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or Mac OS X systems, Windows systems, or systems that incorporate a variety of operating systems.
How Your Virginia Beach Business Can Contact Progent's Remote Technical Support Professionals
To contact Progent about emergency phone-based expertise with Microsoft, Mac OS X, or Linux/UNIX computer systems, visit Progent's Emergency Phone-Based Help, phone 1-800-993-9400, or visit Contact Progent. For businesses and new businesses in Virginia Beach or throughout the state of Virginia, Progent's online computer support engineers can deliver expert and economical system help the instant your business requires it. More than 15 years of offering online technical assistance has led to Microsoft Gold Partner status for Progent's consulting experts and has allowed Progent to develop world-class troubleshooting capability and to fine tune online connectivity tools to fix network problems quickly while avoiding the expense and lost time associated with in-person service visits.

Even if your Virginia Beach organization deals with a local independent consultant or maintains a full time organization that can deal with typical network issues, Progentís Microsoft and Cisco certified consultants can offer an easy and transparent virtual extension of your local resources in cases when your usual service personnel either lack the bandwidth or the experience to handle unexpected network crises or particularly tough integration projects.

Details of Progent's Online Computer Support for Virginia Beach
Progent's online help, remote troubleshooting, network security expertise, and system administration services give offices in Virginia Beach or anywhere in the state of Virginia unparalleled leverage for your IT budget. Whether you require one-time telephone support and Internet-based troubleshooting or ongoing Help Desk outsourcing support and system administration, Progent's professionals can deliver your office enterprise-level network support while allowing you to avoid the cost and hassle of carrying a large in-house IT organization. Key features of Progent's National Remote Support services include:

  • Immediate Telephone Contact with Microsoft Certified Professionals
    Progent's team of Microsoft-certified technicians can provide fast and economical expertise to businesses in Virginia Beach and is also ideal for customers in geographic regions of Virginia that have a limited supply of consultants with proven experience supporting Microsoft's current family of server technologies. All Progent engineers have at least 10 years of experience supporting Microsoft solutions. As a Microsoft Gold Certified Partner consulting company, Progent has the use of a wide selection of Microsoft support utilities, service information, and continuing training.

  • Per Minute Billing to Minimize Costs
    Progent provides online support on a minute-by-minute basis, so you are charged only for the support you receive. Progent asks for no minimum charge for online service and requires no periodic retainer for support services provided during regular business hours. This protects you from facing big bills for routine fixes.

  • Access to Cisco Network Infrastructure Professionals
    As a Certified Partner for Cisco, Progent offers the services of on-staff professionals who have experience in designing, deploying, and troubleshooting networking environments powered by Cisco technology. Progent can offer a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to help you build high-speed, reliable, and secure connectivity for fixed and mobile networking.

  • Application Experts Team
    Progent's basic consulting services consist of technology integration, MS Exchange Server expertise, system security planning, and Help Desk outsourcing support. Progent's Application Experts Team can provide world-class consulting expertise in critical business applications. Help available from the Application Experts staff covers:
    Microsoft Dynamics GP Support and Programming
    Microsoft Project and Project Online Expertise
    Office Excel and Office 365 Excel Technical Support and Application Development
    Microsoft Office Word and Office 365 Word Consulting
    Business Information (BI) Reporting Development and Training
    UNIX, Linux and Sun Solaris Support
    Microsoft SQL Server 2016 Application Development and Microsoft SQL 2014 Application Programming and Troubleshooting
    Oracle DBA Services and Application Programming
    MySQL DBA Services and Software Design
    Apple Macintosh Support
    Amazon MWS Programming

    By offering a full service centralized resource for network generalists and application experts, Progent can deliver fast, inexpensive, and thorough information technology solutions that address the specific requirements of your company.

  • Sophisticated Online Connectivity Tools
    Secure online connectivity permits Progent's service professionals to see precisely what your users see. This makes it easier to produce fast fixes to problems that could otherwise demand a costly personal visit. Effective online access software and experienced engineers combine to enable Progent to resolve most network issues quickly and economically. Progent is a pioneer in offsite support and automated system tracking.

  • Compatibility with Popular VPN Products
    Progent supports safe VPN access for gateways from leading VPN providers such as Microsoft, Cisco, NetScreen and CheckPoint. Secure VPN online access enables the experts at Progent's Technical Response Center to access your network remotely without jeopardizing network security.

  • 24-hour Support for High Network Uptime
    For organizations with line-of-business applications, Progent can provide optional 24x7 remote support services. Combined with automated 24x7 server monitoring based on Microsoft System Center Operations Manager, this offering can help produce high system availability.

  • Help Desk Services
    Progent's Help Desk support services are designed especially for budget-constrained companies whose workers need immediate access to a Help Desk Call Center with effective telephone support and full escalation ability.

What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Gold Certified Partner support firm and Progent's staff size, breadth of technical background, refined remote support tools, and understanding of corporate IT allow businesses to avoid the pitfalls of exclusive dependence on smaller consulting organizations, individual freelance consultants, or limited internal IT help.

Progent stands out by providing:

  • Proven Methodology
    Progentís staff of Microsoft and Cisco qualified experts average more than a decade of hands-on professional experience, at the forefront of network service, executing a broad variety of technical projects for a large array of clients. Every Progent consultant shares a refined collection of personal best practices which are combined into shared best practices standards that Progent instills in its consulting staff. This guarantees that you get not only world-class IT skills, but also a consultant with proven methods for using technical knowledge to resolve actual network problems rapidly.

  • Value Pricing
    Progent's pricing model is to bill for online support and in-person help per minute. As a result, you are billed only for delivered support. Progent does not impose a more expensive rate for off-hours or emergency service, and inside California or in areas where Progent offers on-premises service, Progent does not bill for travel except for urgent support where on-site work is less than four hours. Also, Progent applies no minimum charge and asks no monthly commitment for services delivered during regular business hours. Many service firms impose substantial minimum fees or charge for each fifteen minutes or longer. Progent's fine granularity does away with big bills for quick fixes so you won't be forced to permit less critical problems to fester.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's consultants to clients. By educating clients to handle problems that are within their comfort zone, Progent can focus on providing hard-to-find services where Progent faces few competitors. Companies who work with familiar freelance consultants or who employ in-house IT personnel benefit when Progent transfers information about critical technology and tested processes to make their IT environments more reliable, secure, and efficient.

  • 24x7 Network Monitoring with MS Operations Manager
    Progent is one of the only consulting companies to offer round-the-clock system monitoring services based on MS Operations Manager. Microsoft System Center Operations Manager allows your network support to be anticipatory rather than reactive. By uncovering potential issues before they cause downtime, system monitoring can keep your IT network from painful and costly service disruptions.
How Does My Business Start Receiving Online Computer Support from Progent?
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT support, visit Immediate Technical Support.

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