Fast and Affordable Online Troubleshooting for Virginia Beach IT Networks
Urgent Remote Support for Virginia Beach NetworksFor companies in Virginia Beach or anywhere in Virginia, Progent offers remote help for networks based on Microsoft, Cisco, Mac, or Linux technology. Progent's Microsoft certified consulting experts have provided online troubleshooting to businesses in all 50 states in the U.S. (Check out testimonials from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE-qualified network specialists to help with challenging infrastructure issues, plus the services of CISSP-certified security consultants to help with advanced security architecture and troubleshooting jobs.

Progent's remote technical support engineers provide exceptional leverage because they have the practical background and have access to the advanced technology necessary to resolve most network issues rapidly. This reduces immediate costs since service calls use up minimal billable consulting minutes. Online help also eliminates the cost of sending a consultant to your location. Your organization saves additionally in incidental costs by reducing or avoiding system downtime and related costs stemming from business disruption, disgruntled clients, idle workers, and distracted executives. Progent's advanced remote technical support experience is especially valuable for organizations that are dependent on public clouds for critical infrastructure or software such as Azure, Amazon Web Service, or Exchange Online, where onsite support may not be useful.

Progent's pricing model for remote support is designed to leverage your IT service dollar. Progent charges by the minute for telephone-based consulting, so you are billed just for the services that you receive. Unlike many remote support organizations, Progent asks for no startup surcharge or minimum payments. Progent's one-minute billing unit and clean policy for billing prevent scenarios where quick fixes manage to turn into big tabs. Progent's skill at disposing of technical issues quickly means you saves cash.

Progent's Online Consulting and Troubleshooting Expertise
Over time, Progent has fine tuned an arsenal of optimized technologies and field-proven methodologies which promote the maximum level of effectiveness for remote help and troubleshooting for IT networks of any size. Progent provides secure VPN support for gateways from multiple popular companies including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity allows the consultants of Progent's remote service group to interface to your environment without compromising system security.

Progent's sophisticated service reporting system stores extensive records for the service that Progent's customers have been provided. Progent's authorized consultants have access to the specifics of support rendered to each Progent client by every consultant. This history of issues and solutions is structured as an easily retrievable proprietary knowledge base that enables Progent's online technical professionals to share their knowledge company-wide to ensure that the effectiveness of Progent's technical support grows over time. Progent's high-level accreditations and close partnerships with key technology companies including Cisco and Microsoft open up additional vast support knowledge bases and allow quick response from vendors' internal engineering staff so Progent's online consulting experts can find the best resolutions in the least time.

Remote technical services available from Progent to businesses in Virginia Beach and anywhere in the state of Virginia include:

ProSight Fixed-price Managed IT Services for Small and Mid-size Businesses
Progent provides a family of affordable, flat-rate services designed to allow small and medium-size businesses to utilize the same best-of-breed technology used by many of the world's leading enterprises. The ProSight series of network monitoring and management services covers all critical aspects of modern networking including email content filtering, behavioral-based threat defense, automated backup/recovery, infrastructure health monitoring, VM cloud hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that incorporates the technology of leading data security vendors to deliver centralized control and comprehensive protection for your email traffic. The hybrid architecture of Email Guard managed service integrates cloud-based filtering with a local security gateway appliance to provide complete protection against spam, viruses, Dos Attacks, DHAs, and other email-based malware. Email Guard's Cloud Protection Layer acts as a first line of defense and keeps the vast majority of unwanted email from making it to your network firewall. This decreases your exposure to inbound attacks and saves network bandwidth and storage. Email Guard's onsite gateway appliance provides a further level of inspection for inbound email. For outgoing email, the onsite gateway provides anti-virus and anti-spam protection, protection against data leaks, and email encryption. The onsite security gateway can also assist Exchange Server to monitor and protect internal email traffic that stays inside your corporate firewall. For more information, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates cutting edge behavior-based analysis technology to defend endpoints and physical and virtual servers against new malware assaults such as ransomware and email phishing, which routinely evade legacy signature-matching anti-virus tools. ProSight ASM safeguards on-premises and cloud-based resources and provides a single platform to address the entire malware attack lifecycle including filtering, infiltration detection, mitigation, cleanup, and forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services offer small and mid-sized businesses an affordable and fully managed service for reliable backup/disaster recovery. Available at a fixed monthly rate, ProSight DPS automates and monitors your backup processes and enables rapid restoration of critical data, applications and virtual machines that have become lost or corrupted due to component failures, software glitches, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images. Critical data can be protected on the cloud, to a local storage device, or to both. Progent's backup and recovery consultants can provide advanced support to configure ProSight Data Protection Services to be compliant with government and industry regulatory standards such as HIPPA, FIRPA, PCI and Safe Harbor and, when necessary, can help you to recover your business-critical information. Read more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for smaller businesses to map out, monitor, optimize and troubleshoot their networking hardware like routers, firewalls, and load balancers as well as servers, endpoints and other networked devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch ensures that infrastructure topology maps are kept current, copies and manages the configuration information of almost all devices connected to your network, monitors performance, and sends alerts when issues are detected. By automating time-consuming network management activities, ProSight WAN Watch can knock hours off common tasks like making network diagrams, expanding your network, finding appliances that need important software patches, or resolving performance problems. Learn more about ProSight WAN Watch network infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management (RMM) techniques to keep your IT system operating at peak levels by tracking the health of critical computers that power your information system. When ProSight LAN Watch detects an issue, an alert is sent automatically to your designated IT personnel and your Progent consultant so that all looming problems can be addressed before they can disrupt productivity Find out more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a secure fault tolerant data center on a high-performance virtual machine host set up and maintained by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system platforms, and the apps. Because the environment is virtualized, it can be ported easily to a different hardware environment without a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, find and safeguard information related to your IT infrastructure, procedures, business apps, and services. You can instantly find passwords or IP addresses and be alerted automatically about upcoming expirations of SSL certificates ,domains or warranties. By updating and organizing your network documentation, you can eliminate up to half of time spent searching for critical information about your network. ProSight IT Asset Management includes a common location for storing and sharing all documents related to managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT information. Whether youíre making enhancements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you require the instant you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable way for small and medium-size businesses to obtain an objective assessment of the overall health of their network. Based on some of the leading remote monitoring and management tools in the industry, and overseen by Progent's world-class team of information technology experts, ProSight Network Audits show you how well the deployment of your essential network devices conform to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide instant benefits such as a cleaner Active Directory (AD) environment. Both also come with one year of cutting-edge remote network monitoring and management. Benefits can include simpler management, better compliance with data security regulations, more efficient utilization of network resources, quicker troubleshooting, more reliable backup and restore, and increased uptime. Read more information about Progent's ProSight Network Audits IT infrastructure assessment.

Special Consulting Services Offered by Progent
Progent can provide the services of world-class online consulting experts for contract information technology projects. Progent's charges for ongoing development or consulting projects are set based on the qualifications of the consultants involved. Progent's background in these special areas of computer technology enables clients to complete critical initiatives economically and on schedule. Progent's special online consulting solutions include:

  • Help Desk Call Center Expertise
    Progent's Help Desk support programs for organizations with environments that incorporate Microsoft Windows, Cisco, Apple Mac OS X, or UNIX/Linux products include comprehensive Help Desk Call Center outsourcing, virtual Helpdesk support services, and Helpdesk process consulting. Progent's Call Center outsourcing support services are designed for organizations who don't have the resources to build and maintain an in-house Help Desk Call Center but who require quick response from an effective Help Desk Call Center with professional phone assistance as well as the technical depth to escalate complex tasks to advanced engineers.

    Progent's Call Center consulting services can aid you in establishing an efficient new Help Desk or improving your established one, identifying or modifying Help Desk Call Center application software to address the special needs of your company, or adding occasional online staff to work with your in-house Help Desk Call Center team during unusually busy scenarios like software migrations, major upgrades, or rolling out new applications.

    Progent's Call Center team of experienced information technology experts gives your clients in Virginia Beach or anywhere in the state of Virginia quick access to an efficient technical support group with years of experience providing phone help and online repair service for IT systems based on Microsoft, Cisco, Apple Mac, UNIX, or Linux technology. Progent's focus is to earn the Help Desk the reputation as a significant enabler of business performance, and Progent's intent is to solve rather than simply record network issues.

  • Applications Services: Education, Customization, and Troubleshooting
    Progent's Applications Consulting Team can supply phone-based advanced consulting support and education in key business application fields including ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also can provide consulting expertise, customization, and education for Microsoft applications including CRM, Microsoft Office Project, MS Office Word, and Office Excel. For more about Progent's expertise, custom programming, and training offerings, visit Progent's Business Application Experts Services.

  • Unified and Automated Management of Hybrid Cloud Environments
    System Center 2016 unifies and automates the administration of hybrid cloud environments through advanced integration with Windows Server 2016, Windows 10; seamless integration of heterogeneous environments that incorporate Linux, Microsoft Hyper-V and VMware; and better public and private cloud support including closer integration with Microsoft Intune for iPhone and Google Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants offer advanced remote and onsite support for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help you to design and configure a new implementation of System Center 2016, expand or tune your current one, migrate smoothly from a prior version of System Center, or troubleshoot your System Center solution.

  • Remote IT Infrastructure Monitoring and Reporting Support
    Progent can deliver businesses in Virginia Beach, or anywhere in the state of Virginia, online hybrid network monitoring and reporting by providing System Center Operations Manager (SCOM) consulting and System Center 2012 Operations Manager troubleshooting and support. Progent can tune Operations Manager to fit your environment so that your computer support is proactive and automated. By detecting emerging issues before they evolve into full-scale emergencies, automated monitoring can minimize stressful and costly information system crises. Progent can also assist with system monitoring utilities such as Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or Apple Mac environments, Windows networks, or environments that support a variety of operating systems.
How Your Virginia Beach Business Can Contact Progent's Online Service Experts
To contact Progent about urgent online assistance with Microsoft, Mac OS X, or Linux networks, visit Progent's Urgent Phone-Based Support, call 1-800-993-9400, or go to Contact Progent. For businesses and startups in Virginia Beach or anywhere in the state of Virginia, Progent's phone-based network support engineers are ready to provide effective and cost-effective system help the instant your organization needs it. More than a decade of providing remote tech support has led to Microsoft Gold Partner certification for Progent's consulting experts and has enabled Progent to develop high-end troubleshooting skills and to fine tune remote access technology to solve IT problems quickly while avoiding the expense and lost time that comes with on-site support calls.

Even if your Virginia Beach business works with a regular freelance consultant or employs a full time IT staff that can handle day-to-day computer problems, Progentís Microsoft and Cisco certified engineers are available to offer a convenient and transparent remote expansion of your on-site resources for situations when your usual IT support personnel either don't have the bandwidth or the experience to address unexpected network emergencies or particularly challenging integration problems.

Benefits of Progent's Network Help for Organizations in Virginia Beach
Progent's remote support services allow your Virginia Beach organization to enjoy the advantages of immediate, world-class network support without the cost of managing an in-house IT organization. Your network will derive added business value by being increasingly available, efficient, and protected. Benefits to your business include:

  • Seamless virtual expansion of your local IT resources
    For most organizations in Virginia Beach or anywhere in Virginia, local computer support providers, whether represented by outside consultants or a full-time IT staff, can deal with typical network problems. On the other hand, serious problems sometimes strike when your regular support personnel are overstretched or absent, and some problems may involve technology that is beyond the scope of your usual support technicians. In these cases, Progent's online service professionals provide an easy, fast, and budget-friendly way to augment your local help and to pass on valuable knowledge to increase your capability to resolve future problems locally.

  • Less Reliance on Freelance Service Providers
    For network maintenance, smaller offices often rely on individual freelance service providers. Although freelance service people carry smaller internal costs than larger service companies and can afford to charge marginally less, they are sometimes overextended, making it hard to respond quickly to crisis situations. If a freelance consultant is occupied with another customer, sick, on a trip, or in class, the lack of reserve personnel may require your company to wait for assistance during an IT crisis. As your company grows, system downtime and trouble with critical applications are more costly. The money you thought you were conserving on an independent can be consumed quickly by reduced productivity. Progent provides a dependable source of backup service experts to insure your network is always available.

  • Create a Solid Foundation for Smooth Growth
    Companies often begin with an IT architecture implemented on a shoestring budget. Lacking a robust framework, band-aid fixes often get thrown onto an unstable foundation. As a network grows, reliability and expandability issues can hinder the success of the organization. These poorly designed environments need careful assessment, smart long-term planning, and extensive technical expertise to evolve to a system infrastructure able to deliver the stable foundation to meet vital business demands and ease downstream growth.

  • Interact with Problem Solvers Rather Than Technology Vendors
    Smaller offices require guidance and technical education to navigate through an increasingly complex array of product options available for promoting business growth and improving productivity. These companies do not need a network consultant who is motivated to sell a specific vendor's products. Network consulting and product sales can result in a situation where the recommended solution is built around a profitable product instead of the genuine needs of a client. Progent eliminates these conflicts of interest by offering just services rather than products. This allows Progent to align IT consulting with the real needs of clients.

What Makes Progent Different from Other Support Organizations?
Progent is a Microsoft Gold Partner consulting firm and Progent's head count, depth of IT background, refined remote support software, and familiarity with corporate IT enable offices to escape the limitations of excessive dependence on smaller service organizations, individual freelance service providers, or over-stretched internal IT help.

Progent adds value by providing:

  • In-depth Knowledge of Microsoft's Complete Range of Server Platforms
    Progent can provide world-class expertise for Microsoftís popular server platforms with services that include Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server planning and deployment support, Microsoft Windows Server 2008 expertise, Windows 2003 upgrades, Microsoft Exchange Server 2016 migration, Microsoft Exchange Server 2013 configuration, Exchange 2010 Server support, Microsoft Exchange Server 2007 and Exchange 2003 Server migration, plus SQL Server 2016 integration and development, SQL Server 2014 support, and SQL Server maintenance.

  • Value Pricing
    Progent's pricing model is to charge for online support and in-person help per minute. As a result, you are billed just for delivered services. Progent does not demand a more expensive rate for off-hours or emergency service, and within California or in regions where Progent offers on-site service, Progent does not bill for travel except for emergency calls where on-site time is less than four hours. Also, Progent imposes no minimum fee and requires no monthly commitment for support services delivered during regular business hours. Many service organizations impose substantial minimum payments or charge for every quarter hour or longer. Progent's fine granularity avoids large bills for fast fixes so you won't be tempted to permit simple problems to stay unaddressed.

  • Complete Records of Delivered Services
    Progent has created a comprehensive service reporting system that records and formats detailed documentation for all billed services. Unlike many independent consultants or small service organizations who provide scant documentation or specifics of services performed, each service delivered by Progent is tracked by full documentation. Every Progent consultant has use of the service documentation sent by every staff member to every client. The discipline of documenting and archiving support activity results in more effective service and avoids a slew of common problems such as when a support client is virtually held captive to a consultant who refuses to let go of vital service information.

  • Remote Network Monitoring with MS Operations Manager
    Progent is one of the only IT service companies to provide 24x7 network monitoring services powered by Microsoft System Center Operations Manager. Microsoft System Center Operations Manager allows your network maintenance to be anticipatory rather than reactive. By anticipating potential issues before they result in lost productivity, network monitoring can save your IT network from stressful and costly service losses.
How Does My Business Begin Receiving Online Technical Help from Progent?
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network support, go to Immediate Network Support.















© 2002- 2018 Progent Corporation. All rights reserved.