For small businesses in Virginia Beach or anywhere in Virginia, Progent offers round-the-clock remote help for networks based on UNIX or Linux or for environments that feature a mix of UNIX and Microsoft Windows technology. Progent has delivered online troubleshooting to businesses in all 50 states in the United States. Progent also can furnish the consultation Cisco CCIE network specialists for complex infrastructure problems, as well as the assistance of CISSP and CISM-certified security consultants to help with advanced security design and diagnostic issues.
Progent's online support services represent excellent value because they are equipped with the practical experience and the advanced tools to solve most information system problems quickly. Efficient support reduces immediate costs since solutions take up a smaller number of chargeable consulting minutes. Remote support also avoids the cost of dispatching an engineer to your location. Your organization benefits additionally with incidental expenses by minimizing or eliminating network outages and related costs resulting from business disruption, upset clients, unproductive workers, and distracted executives.
Progent's billing policy for online help is designed to stretch your IT service investment. Progent bills on a per-minute basis for telephone-based assistance, so you are charged only for the support that you actually get. Unlike many remote service organizations, Progent requires no initialization surcharge or minimum payments. Progent's per-minute granularity and simple model for pricing do away with situations where speedy. minor fixes manage to end up as big invoices. Progent's skill at disposing of problems quickly results in your business saving cash.
Progent's Online Technical Support Tools
Over time, Progent has developed an arsenal of customized tools and field-tested methodologies that ensure the maximum degree of effectiveness for remote consulting and repair for small and midsize company IT systems. Progent offers protected VPN support for gateways from multiple popular sources including Microsoft, Cisco Systems, Netscreen and Watchguard. Secure VPN technology permits the engineers of Progent's remote service group to connect to your company's system remotely without violating system security.
Progent's proprietary technical support reporting system maintains comprehensive histories for all service that Progent's customers have received. Progent's team engineers have access to the records of services rendered to every client by every Progent consultant. This history of problems and repairs is organized as a quickly exploitable proprietary database that allows Progent's online support experts to share their experiences company-wide to ensure that the efficiency of Progent's technical support grows over time. Progent's advanced certifications and formal partnerships with key vendors including Cisco Systems and Microsoft make available additional vast technical support knowledge bases and to manufacturers' internal product engineers so Progent's online service specialists are able to determine the most efficient solutions promptly.
Get Online UNIX, Linux, Solaris, or Mac OS X Technical Help from Progent
To initiate Progent's phone services in Virginia Beach or anywhere in Virginia or to find out additional information about Progent's phone support programs, call Progent at 888-412-5546 or send email to information@progent.com. If you have a critical need for IT help, go to Immediate Emergency Support.
Phone-based Support Services Available from Progent
Progent's phone-based consulting professionals offer credentials in a comprehensive set of disciplines. This breadth of IT skills allows Progent's engineers to manage virtually any problem likely to crop up in a small or midsize business information system. Certifications earned by Progent consultants in UNIX-family platforms include Certified Network Administrator for Solaris, Red Hat RHCE, Red Hat RHCT, Apple ACSA, Help Desk Specialist (ACHDS), and Apple Certified Technical Coordinator. Cisco certifications awarded to Progent service engineers include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified Network Professional, Network Associate (CCNA), CCSP, CCVP, and Design Professional.
To provide assistance to customers with multi-OS networks, Progent also provides access to engineers who have high-level Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include CISM Engineers, CISSP experts, and Information System Security Architecture Professional engineers.
Online technical services provided by Progent to clients in Virginia Beach and anywhere in the state of Virginia include:
UNIX, Linux, Sun Solaris, and Mac OS X Support Services
Progent's UNIX/Linux, Sun Solaris, and Apple Mac OS X phone-based consulting services address a broad array of computer technology including system architecture, messaging solutions, network and operational security, UNIX and Microsoft Windows integration, VMware technologies for server hardware consolidation and easy administration, and transitioning from legacy applications to MS Windows or Linux-based environments. Progent's group-oriented approach to solving network problems enables quick escalation, when required, to consultants with appropriate expertise to handle challenging situations. This accelerates solutions of urgent problems, minimizes lost productivity, and lowers support costs.
Progent's UNIX and Linux consultants can offer emergency online help resolving problems within UNIX, Linux, or Solaris systems based on popular derivatives of UNIX such as:
Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Network Problem Solving The Cisco Certified Internetwork Expert certification is the premier accreditation for networking engineers, and certifies a consultant's network technology knowledge at the master level. Cisco CCIEs can resolve the most stubborn issues encountered in network planning, installation, administration, security, and troubleshooting. Cisco CCIEs can cooperate with the highest priority with Cisco System's in-house product support engineers in analyzing anomalies with Cisco IOS Software network administration utilities and developing alternate approaches or locating software patches. CCIEs are an excellent value because their depth of expertise allows them to solve the most complex problems rapidly. In many instances, less seasoned consultants can wrestle for hours or even days with the same problems that a Cisco-qualified CCIE can fix in minutes.
Few service organizations make CCIEs accessible to assist small and mid-size businesses. Progent can provide quick phone contact with a Cisco CCIE so you can receive urgent assistance for severe network issues that are impacting worker efficiency but are outside the comfort zone of your ordinary computer support personnel. Progent's Cisco-qualified CCIE support experts can tie into your network via sophisticated remote support technology to perform efficient, safe, and economical analysis and repair.
Progent's Cisco-qualified CCIEs offer expertise in the entire range of Cisco's industry-leading selection of infrastructure appliances including PIX Series Firewalls and ASA 5500 Firewalls, the Catalyst Firewall Services Module (FWSM), protected broadband and integrated services (IS) routers, Aironet wireless access points and bridges, VoIP phones and systems, Catalyst Series switches, as well as Virtual Private Network solutions.
Authorized MS Windows Expertise Progent's Microsoft-qualified remote service experts can provide computer troubleshooting and IT support for the complete line of Microsoft server and office productivity technology. Progent is a Microsoft Gold Partner network support company and can provide your business the expertise of support engineers who can assist to configure, support and administer the extensive family of Microsoft Windows Servers such as MS Windows 2003 Server, SQL Server, ISA Server, Biztalk Server, Microsoft Commerce Server, Content Management Server, Microsoft Small Business Server 2003 (SBS 2003), Microsoft Exchange Server 2007, Application Center, SharePoint Services, Microsoft Project Server, and System Center Operations Manager 2007 and 2005.
CISM and CISSP Qualified Network Security Experts Progent's qualified CISM and CISSP network security consultants offer a variety of security services to strengthen the protection of your UNIX/Linux, Sun Solaris, Mac or Microsoft Windows network against internal or external threats or help your business to recuperate rapidly after a damaging penetration. Security consulting services available from Progent cover thorough network security analysis using utilities such as GFI LANguard, EEYE Vulnerability Scanner, and products from Metasploit and Netcat; rapid recuperation from virus and worm attacks; integrating firewalls; establishing secure architectures for off-site and mobile connectivity; defending your messaging system against viruses, spam, and DHA attacks; and setting up 24x7 network monitoring.
Special Consulting Services Available from Progent
Progent offers the services of seasoned online consulting experts for contract IT programs that small businesses often request. Progent's charges for ongoing consulting tasks are set according to the qualifications of the consultants assigned. Progent's background in these special fields of computer technology allows customers to complete major initiatives within budget and on time. Progent's project-based remote engineering services include:
Call Center Support
Progent's Help Desk Call Center service offerings for small and midsize companies with environments based on UNIX, Linux, Sun Solaris, Mac OS X, Cisco Systems, or Microsoft technology include full-service Help Desk outsourcing, Virtual Help Desk services, and Helpdesk process consulting. Progent's Help Desk outsourcing services are intended for small companies who don't have the money or time to build and maintain an in-house Help Desk but who require fast access to an effective Help Desk Call Center with proficient phone assistance plus the technical depth to escalate the most challenging problems to advanced engineers.
Progent’s Virtual Help Desk Call Center is designed for bigger companies and acts as a transparent reinforcement of your current Call Center team. Progent's Virtual Help Desk can operate as a an escalation resource for the most difficult computer system challenges, or be available in hectic instances when your other support engineers are overwhelmed.
Progent's Call Center consulting expertise can assist you in creating an effective new Help Desk Call Center or revamping your established one, identifying or modifying Help Desk Call Center software products to handle the unique needs of your corporation, or providing occasional online personnel to supplement your internal Help Desk Call Center resources during high-demand situations such as software migrations, mass updates, or rolling out new business software.
Progent's Help Desk team of seasoned information technology consultants offers your computer users in Virginia Beach or anywhere in the state of Virginia rapid contact with a dependable network service resource with extensive experience offering telephone-based help and online repair service for IT systems that incorporate UNIX, Linux, Solaris, Apple Mac OS X, Cisco Systems, or Microsoft components. Progent's focus is to earn the Help Desk perception as a significant contributor to company productivity, and Progent's policy is to resolve and not just report technical issues.
Applications Services: Training, Custom Programming, and Integration
Progent's Applications Experts staff can supply remote professional engineering support and education in key application fields that include ERP, MRP, custom financial systems, and Customer Relationship Management. Progent also can deliver expertise, customization, and education for familiar Microsoft business applications including CRM, Project, Microsoft Word, and Excel. To learn additional information concerning Progent's consulting, programming, and education services for UNIX/Linux, Solaris, Mac OS X, or Microsoft applications, refer to Progent's Applications Experts Group.
Progent's Apple Mac professionals can support the artistic aspect of Macintosh systems by offering phone-based consulting services and training in imaging, sound, and video. Progent's support professionals can provide expertise in a variety of Apple Mac programs such as Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Apple Logic, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac experts can also assist you with specific projects like capturing or digitizing audio/video or integrating an audio/video post production facility.
Remote Network Monitoring Services
Progent offers businesses in Virginia Beach, or anywhere in the state of Virginia, remote network monitoring services centered around MS Operations Manage (MOM), adapted by Progent to fit your environment so your network support is proactive rather than reactive. By uncovering emerging issues before they result in network outages, remote monitoring can head off inconvenient and costly information system failures. Progent can also use network monitoring tools like Nagios and MRTG to diagnose UNIX, Linux, Solaris, or Apple Mac networks, Microsoft Windows environments, or systems that incorporate a mix of operating systems.
How Your Virginia Beach Business Can Contact Progent's Online Service Experts
To contact Progent about urgent online help with UNIX/Linux, Solaris, or Mac OS X computer systems, visit Progent's Emergency Phone-Based Support, call 1-800-993-9400, or e-mail information@progent.com.
Progent's expertise providing Microsoft .NET support and SQL Server consulting, and Progent's programming experience with VBasic, XML, and additional developer platforms enable Progent to design specialized mission-critical programs and eCommerce environments that integrate seamlessly with Microsoft Great Plains Software. Progent's Microsoft Great Plains reporting consultants can help you create reports that allow you to analyze your business more thoroughly, turning uncooked information into useful understanding of your business.
MOM is a potent server management solution that helps network managers to be more proactive with key IT issues by notifying them when incipient problems require action based on a comprehensive database of known problems. Microsoft Operations Manager saves administration time by filtering out inconsequential event information that is unrelated to serious issues. Progent's trained Microsoft Operations Manager experts can help you to pick appropriate Microsoft Operations Manager components, install and configure Microsoft Operations Manager, and write specialized rules, Visual Basic scripts, reports, and alerts for your business.
Microsoft System Center 2005 offers integrated information system management by combining and improving the change, configuration, event, and performance management capabilities provided by Systems Management Server 2003 and Microsoft Operations Manager 2005. System Center 2005 provides powerful IT management products including SMS 2003 for change and configuration management, MOM 2005 to improve operational efficiency, and System Center Reporting Server to consolidate event and performance information. Progent has extensive experience providing Systems Management Server consulting and Microsoft Operations Manager consulting as well as expertise in supporting and administering multi-vendor IT environments powered by Microsoft, Cisco, Unix/Linux, Mac and other IT vendors. This variety of real-world experience enables Progent to supply end-to-end network management systems that utilize the industry's most powerful software.
Progent's Microsoft-certified Systems Management Server consulting professionals have in-depth background helping small and mid-size companies save time and money by deploying SMS 2003 to streamline configuration and change processes. Progent can help you use Microsoft Systems Management Server to reduce change and configuration management expenses, improve system security, maximize output by keeping applications current, ensure compliance with product licenses, and record program usage patterns to help you make informed buying decisions. Progent can show you how to profit from SMS 2003's money-saving features for automated software deployment and application deployment, security patch management, asset management, plus software and hardware inventory. Progent's experience with remote support can further leverage the economic advantages of SMS 2003 and Progent's CISSP-certified consultants and CISM-certified security professionals can help you create a complete security strategy that uses the powerful security features of SMS 2003. Progent also provides world-class support for Microsoft Operations Manager (MOM), which is a key component of Microsoft's System Center 2005 solution for integrated information system management.
Progent's Virtual Help Desk Call Center services are an integrated expansion of your in-house IT service staff. Virtual Help Desk can include advanced call center features such as a special phone number with custom greeting. Progent will also send calls automatically to staff members who are specifically provisioned and trained to support your account. Also, Progent's Helpdesk professionals can use trouble tickets with any client trouble ticket software for transparent integration with your in-house network services group. Benefits of Progent's Virtual Computer Support Help Desk services include high-end Microsoft and Cisco Help Desk expertise the minute you call, transparent expansion of your internal resources, front-line support for critical client issues, and by-the-minute billing.
Progent's Microsoft and Cisco qualified IT support engineers can provide a wide range of knowledge concerning the fundamental network technologies needed by small company IT systems. Progent's baseline services include system integration, Microsoft Exchange consulting, data security support, and Help Desk outsourcing. Progent's Application Experts Team can supply in-depth consulting expertise in special application fields including ERP, MRP, custom financial systems, Customer Relationship Management, Microsoft CRM, Microsoft Project, Microsoft Word, and Microsoft Excel. Progent can also provide small businesses with part-time Chief Information Officer services.
Progent's consultants can provide Apple Mac clients a variety of services such workstation help, interconnectivity with Windows-powered networks, e-mail and telephony configuration, specialized application programming, and individualized user education. Progent's Apple-certified specialists and Microsoft-certified engineers can show you how to design and support a safe, robust IT system and communications architecture to support environments in which Apple Mac servers and workstations coexist with Microsoft-based and UNIX/Linux-based systems.
Broadwing is the first carrier to complete an all-optically switched backbone network delivering minimum latency and high performance. Broadwing Communications offers a rich spectrum of data transports including Broadwing T1, Bonded T1, DS3, DSL, ISDN, and Asynchronous Transfer Mode. Broadwing also provides Voice over IP service plus switched and dedicated voice services. Progent has an agent relationship with Broadwing and is an authorized Microsoft Gold Certified Partner and a Cisco Systems Partner equipped with the expertise to help you incorporate Broadwing carrier services to create an enterprise-class, integrated communications network on a small-business budget.
Small Business Server 2000 Help and Support Consultants
The inter-connectivity requirements of the Microsoft .NET components included with Microsoft Small Business Server calls for a network expert with hands-on expertise and extensive experience in designing and building effective end-to-end information technology systems. Progent's Microsoft-certified consultants have broad experience with the technologies built into Microsoft SBS 2003 and SBS 2000. This expertise ensures you success in deploying, managing, and troubleshooting network environments based on the SBS suite of servers and applications.
Progent's pricing policy is to charge for phone support and in-person help by the minute. As a result, you owe just for delivered support. Progent does not impose a more expensive rate for after-hours or urgent support, and inside California or in areas where Progent offers in-person support, Progent does not bill for travel time except for urgent calls where on-site time is less than 4 hours. In addition, Progent imposes no initialization charge and asks no monthly commitment. Many support firms impose substantial minimum fees or charge for every quarter hour or longer. Progent's small granularity eliminates large bills for quick fixes so you will not be forced to allow minor problems to stay unaddressed.
MS Live Communications Server provides IM and Real Presence as part of an extensible, world-class package offering enhanced protection, seamless integration with popular Microsoft products, an expandable, standards-based development platform, and support for regulatory requirements such as HIPAA, SOX, and GLB. Your organization can benefit from lower costs and improved operational efficiencies, enhanced worker productivity, and better IP protection with this simple-to-manage, highly available solution. Successful deployments of Live Communications Server require careful planning and consideration before installation. Progent's Microsoft-authorized professionals can deliver the skill necessary to realize all the advantages of Live Communications Server throughout your whole corporation.
Progent's Microsoft-certified consulting team can provide computer help and information technology expertise for Microsoft Operations Manager and for the expanding family of Application Management Packs that extend the power of MOM to a broad array of business-critical applications. Progent offers consulting for MOM 2005 and MOM 2000 to bring small to mid-size information networks maximum availability, protection and speed. Progent can help you benefit from Microsoft Operations Manager by performing requirements assessment, installation, configuration, special programming, technical support, Help Desk support, security consulting, and management. With more than five years of experience with the NetIQ technology upon which MOM is built, Progent's IT consulting experts can offer small businesses enterprise-class expertise with MOM.
For small businesses in Virginia Beach or anywhere in Virginia, Progent offers round-the-clock remote help for networks based on UNIX or Linux or for environments that feature a mix of UNIX and Microsoft Windows technology. Progent has delivered online troubleshooting to businesses in all 50 states in the United States. Progent also can furnish the consultation Cisco CCIE network specialists for complex infrastructure problems, as well as the assistance of CISSP and CISM-certified security consultants to help with advanced security design and diagnostic issues.
The Cisco Certified Internetwork Expert certification is the premier accreditation for networking engineers, and certifies a consultant's network technology knowledge at the master level. Cisco CCIEs can resolve the most stubborn issues encountered in network planning, installation, administration, security, and troubleshooting. Cisco CCIEs can cooperate with the highest priority with Cisco System's in-house product support engineers in analyzing anomalies with Cisco IOS Software network administration utilities and developing alternate approaches or locating software patches. CCIEs are an excellent value because their depth of expertise allows them to solve the most complex problems rapidly. In many instances, less seasoned consultants can wrestle for hours or even days with the same problems that a Cisco-qualified CCIE can fix in minutes.
Progent's Microsoft-qualified remote service experts can provide computer troubleshooting and IT support for the complete line of Microsoft server and office productivity technology. Progent is a 
Progent's qualified CISM and CISSP network security consultants offer a variety of security services to strengthen the protection of your UNIX/Linux, Sun Solaris, Mac or Microsoft Windows network against internal or external threats or help your business to recuperate rapidly after a damaging penetration. Security consulting services available from Progent cover thorough network security analysis using utilities such as GFI LANguard, EEYE Vulnerability Scanner, and products from Metasploit and Netcat; rapid recuperation from virus and worm attacks; integrating firewalls; establishing secure architectures for off-site and mobile connectivity; defending your messaging system against viruses, spam, and DHA attacks; and setting up 24x7 network monitoring.
