Immediate Phone Consulting for Virginia Beach UNIX or Linux NetworksFor small and midsize companies in Virginia Beach or anywhere in Virginia, Progent provides help for information systems based on UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that feature a mix of UNIX and Microsoft technology. Progent has provided online troubleshooting to companies in every state in the U.S. (See Progent's client testimonials). In addition, Progent offers the consultation Cisco CCIE network specialists for challenging infrastructure issues, as well as the assistance of CISSP and CISM-accredited security engineers to help with advanced security architecture and business continuity planning.

Progent's remote technical support services offer excellent leverage because they are equipped with the real-world experience and the advanced tools to resolve most network issues rapidly. This reduces immediate expenses because solutions require fewer chargeable minutes. Online help also eliminates the expense of dispatching a consultant to your site. Your company saves additionally with incidental costs by minimizing or eliminating system outages and related losses due to business discontinuity, upset clients, unproductive employees, and de-focused executives.

Progent's pricing policy for online support is designed to maximize the impact of your network support investment. Progent bills by the minute for phone assistance, so you are invoiced just for the support that you receive. Unlike many remote support firms, Progent imposes no startup surcharge or minimum job duration. Progent's one-minute billing unit and simple policy for billing avoid situations where quick fixes somehow end up as substantial bills. Progent's penchant for disposing of problems efficiently translates into your business conserving money.

Progent's Online Technical Support Tools
Over the years, Progent has refined a set of optimized technologies and field-proven processes that permit the maximum degree of effectiveness for remote engineering help and troubleshooting for small and midsize company computer networks. Progent offers safe Virtual Private Network support for gateways from a variety of popular vendors such as Microsoft, Cisco, Juniper, Netscreen and Checkpoint. Protected VPN access permits the engineers of Progent's Technical Response Center to interface to your system remotely without breaching corporate security.

Progent's highly evolved customer support database system keeps detailed records for all service that Progent's customers have received. Progent's authorized engineers have the benefit of the specifics of support rendered to every client by any Progent engineer. This archive of issues and fixes is organized as a conveniently accessible support database that enables Progent's online support experts to share their experiences company-wide to make sure that the effectiveness of Progent's support services grows over time. Progent's advanced accreditations and close relationships with key vendors such as Cisco and Microsoft make available additional massive support knowledge bases and allow fast access to manufacturers' internal engineering staff so Progent's remote service experts can determine optimal solutions promptly.

Initiate Online UNIX, Linux, Solaris, or Apple macOS and OS X Network Help from Progent
To access Progent's remote services in Virginia Beach or anywhere in Virginia or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have a critical need for network support, go to Immediate Urgent Support.

Remote Technical Support Services Provided by Progent
Progent's phone-based technical support engineers have certified skills in a comprehensive array of products and technologies. This wide range of capability allows Progent's consultants to manage practically any problem that may crop up in a small or midsize business information system. Certifications held by Progent support experts in UNIX/Linux technologies include Certified Network Administrator for Solaris, Red Hat RHCE, Red Hat Certified Technician, Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications earned by Progent service experts include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate, Security Professional, Voice Professional (CCVP), and Design Associate.

To provide assistance to businesses with mixed-OS environments, Progent also provides the services of consultants with high-level Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager Engineers, Certified Information Systems Security Professional (CISSP) experts, and Information System Security Architecture Professional (ISSAP) engineers.

Remote support provided by Progent to companies in Virginia Beach and anywhere in the state of Virginia include:

  • UNIX, Linux, Sun Solaris, and Apple macOS and OS X Expertise
    Progent's UNIX/Linux, Solaris, and Apple macOS and OS X online consulting services address a broad spectrum of computer technology including network architecture, email solutions, network and process security, UNIX and Windows coexistence, VMware products for server economization and easy management, and transitioning from legacy systems to current Microsoft Windows or Linux-based solutions. Progent's group-based approach to resolving technical issues promotes quick escalation, if necessary, to engineers with task-relevant expertise to tackle challenging scenarios. This expedites solutions of urgent problems, reduces network downtime, and lowers service expense.

    Progent's UNIX and Linux support engineers can offer urgent phone-based assistance for resolving anomalies affecting UNIX/Linux systems based on leading versions of UNIX including:

    Important Linux platforms for which Progent can provide expert support include:

  • Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Network Troubleshooting
    Cisco Infrastructure Engineers for Virginia Beach, VirginiaThe Cisco Certified Internetwork Expert certification is the top accreditation for network infrastructure engineers, and indicates a person's technical knowledge at the expert level. CCIEs can resolve the most intractable problems encountered in network planning, deployment, management, security, and repair. Cisco qualified CCIEs operate closely with Cisco's in-house engineers in analyzing anomalies with IOS Software network management tools and developing workarounds or identifying software patches. Cisco qualified CCIEs represent an exceptional value because their broad experience allows them to solve even the most complex problems quickly. In typical cases, less seasoned engineers can wrestle for many hours or days with identical tasks that a Cisco CCIE can fix in a few minutes. Few service firms make Cisco CCIEs available to assist small and mid-size companies. Progent can provide quick telephone contact with a Cisco-qualified CCIE so you can get immediate assistance for severe network infrastructure issues that are crippling worker efficiency but are not within the scope of your local network support resources. Progent's Cisco CCIE engineers can connect to your computer system by means of advanced remote support technology to provide efficient, secure, and affordable diagnosis and repair. Progent's Cisco CCIEs can provide expertise in the entire range of Cisco's market leading selection of connectivity devices such as PIX 500 Firewalls and ASA Series Firewalls, Catalyst FWSM modules, secure broadband and IS routers, wireless access points, Cisco Meraki cloud-managed Wi-Fi access points, VoIP phones and systems, Catalyst family switches, as well as VPN solutions.

  • Authorized Windows Experts
    MS Windows Experts for Virginia Beach, VirginiaProgent's Microsoft-qualified remote service engineers can provide computer system troubleshooting and IT support for the complete line of Microsoft server platforms. Progent is a Microsoft Partner and can provide your business the assistance of consulting professionals who can help you with a broad range of platform support such as Windows Server 2012 R2 integration, Windows Server 2008 installation, Microsoft Exchange Server 2016 planning and deployment, Exchange Server 2013 consulting, Exchange 2010 maintenance, SharePoint 2013 application development, Skype for Business Server migration consulting, Lync Server integration and Microsoft Communications Server upgrade, Microsoft Forefront TMG administration and ISA Server maintenance, SQL Server 2016 migration and programming and Microsoft SQL Server 2014 support, Systems Center Operations Manager network monitoring, Project Server planning, Small Business Server support, and Windows 2012 R2 Essentials migration and cloud integration.

    Progent also offers a full array of online desktop support including Microsoft Windows 7 integration, moving to 64-bit desktop applications, configuring Office 2010, and automating desktop configuration.

  • CISSP and ISSAP Qualified System Security Experts
    CISSP Qualified System Security Engineers for Virginia Beach, VirginiaProgent's certified CISSP and ISSAP security consultants offer a variety of system protection services that can enhance the protection of your UNIX, Linux, Sun Solaris, Mac or Microsoft Windows network against attacks or assist your business to clean up rapidly following a serious breach. Security services offered by Progent cover in depth security evaluation using utilities such as GFI LANguard NSS, NMAP Port Scanner, and software from Metasploit and Nikto; rapid recovery from malicious attacks; setting up firewalls; building secure techniques for remote and mobile access; securing your email system from spam and DHA attacks; and instituting 24x7 proactive monitoring.

  • Hybrid Cloud Integration
    Azure Integration ConsultantsProgent can provide expert online consulting support to help companies of all sizes integrate their information networks with popular public clouds including Azure and Amazon Web Services (AWS). Progent can assist your it team to plan and manage hybrid environments that can include Windows and Linux operating systems and apps in either cloud-based systems or in hybrid architectures that utilize on-premises resources as well as cloud services. To assist you to incorporate public clouds with physical datacenters, Progent offers a variety of cloud integration support services that include Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Azure hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud integration support, and Amazon Web Marketing Service development and debugging. Progent has more than 15 years of background providing high-level consulting expertise online, and Progent can make sure you successfully carry out your cloud integration initiatives quickly and within your budget.
Special Consulting Programs Offered by Progent
Progent can provide the services of world-class online consulting experts for contract IT projects that small businesses often request. Billing rates for ongoing consulting projects are set based on the qualifications of the consultants involved. Progent's background in these special areas of information technology enables clients to execute critical projects within budget and on time. Progent's special remote consulting solutions include:
  • Help Desk Expertise
    Progent's Help Desk service offerings for small and midsize businesses with networks that incorporate UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products include comprehensive Call Center outsourcing, Virtual Help Desk services, and Help Desk consulting. Progent's Call Center outsourcing support services are well suited for smaller companies who lack the budget to assemble and manage an in-house Help Desk Call Center but who need fast access to an effective Help Desk with proficient telephone support plus the in-depth expertise to escalate the most challenging tasks to advanced consultants.

    Progentís Virtual Help Desk Call Center is designed for bigger businesses and acts as a transparent extension of your current Helpdesk staff. Progent's Virtual Call Center can act as an escalation alternative to handle complex computer system problems, or be ready in those circumstances when your regular support engineers are too busy.

    Progent's Call Center consulting support can guide you in building an effective new Help Desk Call Center or revamping your established organization, selecting or customizing Help Desk application software to address the unique requirements of your company, or adding temporary phone support personnel to work with your in-house Help Desk Call Center resources to deal with high-demand situations such as software migrations, major updates, or installing brand new applications.

    Progent's Help Desk staff of seasoned information technology professionals provides your workers in Virginia Beach or anywhere in the state of Virginia immediate access to a large technical support resource with extensive background delivering phone help and online troubleshooting for computer environments based on UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's concentration is to give the Help Desk perception as a solid driver of company productivity, and Progent's target is to fix instead of simply document IT problems.

  • Business Applications Support: Training, Custom Programming, and Integration
    Progent's Applications Consulting Team can supply phone-based and in-depth consulting expertise and training in specific business application areas that include ERP, MRP, customizing accounting packages, and CRM. Progent also can provide consulting, customization, and education for Microsoft business applications such as CRM, MS Project, Microsoft Office Word, and Microsoft Office Excel. For additional information concerning Progent's expertise, programming, and training services for UNIX, Linux, Solaris, macOS and OS X, or Microsoft applications, refer to Progent's Business Application Experts Services.

    Progent's Apple Mac consultants can promote the imaginative facets of Mac computing by delivering phone-based consulting support and education in imaging, sound, and video. Progent's support professionals can provide assistance in a variety of Mac applications including Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, and After Effects. Progent's consultants can also help you with special jobs like scanning or digitizing audio/video or building an audio/video production facility.

    Remote Network and Server Monitoring Support
    Progent can provide companies in Virginia Beach, or anywhere in the state of Virginia, online network and server monitoring support based on MS Operations Manager network monitoring, enhanced by Progent to accommodate your business so your network support is proactive rather than reactive. By uncovering possible problems before they grow into network outages, proactive monitoring can minimize stressful and costly service failures. Progent can also deploy network monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or Apple macOS and OS X systems, Windows networks, or environments based on a combination of platforms.

How Your Virginia Beach Business Can Contact Progent's Online Service Professionals
To contact Progent about urgent online expertise with UNIX/Linux, Solaris, or Apple macOS and OS X networks, go to Progent's Emergency Online Support, telephone 1-800-993-9400, or see Contact Progent.















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