Immediate Online Support for Virginia Beach UNIX or Linux SystemsFor small and midsize companies located in Virginia Beach or anywhere in Virginia, Progent provides help for information systems powered by UNIX or Linux or for environments that feature a combination of UNIX-family systems and Microsoft Windows platforms. Progent has provided online troubleshooting to companies in every state in the U.S. (See Progent's client recommendations). Progent also can furnish the consultation CCIE-qualified engineers for complex connectivity problems, as well as the services of CISA and CISSP-accredited security engineers to handle advanced security design and disaster recovery preparedness.

Progent's online support engineers represent excellent leverage because they are equipped with the real-world experience and the advanced tools to resolve the majority of information system issues quickly. Efficient support lowers direct expenses since service calls accumulate a smaller number of billable minutes. Online support also avoids the expense of sending a consultant to your office. Your organization saves even more in indirect expenses by reducing or eliminating network outages and related costs due to business discontinuity, upset customers and vendors, idle employees, and de-focused management.

Progent's pricing model for remote help is designed to maximize the impact of your IT service dollar. Progent charges on a per-minute basis for phone assistance, so you are billed exclusively for the services that you receive. Unlike typical remote service companies, Progent asks for no initialization charge or minimum payments. Progent's one-minute granularity and clean policy for pricing avoid situations where fast fixes somehow end up as big invoices. Progent's penchant for handling technical issues quickly results in your business conserving cash.

Progent's Online Support Technologies
Over the years, Progent has developed a set of optimized technologies and field-tested processes that ensure the highest degree of efficiency for online technical support and troubleshooting for small and midsize business computer systems. Progent offers secure VPN support for gateways from multiple leading sources such as Microsoft, Cisco, Juniper, Netscreen and Checkpoint. Secure VPN technology enables the engineers of Progent's remote service group to interface to your company's computer system without compromising network security.

Progent's sophisticated service database application includes extensive histories describing all service that Progent's customers have received. Progent's staff service personnel have access to the history of assistance rendered to every Progent customer by any Progent engineer. This history of issues and responses is stored as a quickly accessible internal database that allows Progent's remote support engineers to share their knowledge company-wide to make sure that the efficiency of Progent's technical support grows daily. Progent's high-level accreditations and working associations with important vendors such as Cisco and Microsoft permit access to other extensive support knowledge bases and permit fast access to manufacturers' in-house support staff with the result that Progent's remote service experts can arrive at the best resolutions in the least time.

Initiate Online UNIX, Linux, Solaris, or macOS and OS X Technical Help from Progent
To access Progent's remote support in Virginia Beach or anywhere in Virginia or to learn additional information about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If your company has an urgent requirement for network help, visit Immediate Emergency Support.

Online Technical Support Services Available from Progent
Progent's phone-based support engineers possess advanced credentials in an extensive set of products and technologies. This broad scope of capability permits Progent's engineers to address almost any crisis that may occur in a small company information system. Certificates earned by Progent engineers in UNIX/Linux platforms include Certified Network Administrator for Solaris, Red Hat RHCE, Red Hat RHCT, Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials awarded to Progent service consultants include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified CCNP, Network Associate (CCNA), Security Professional (CCSP), Voice Professional (CCVP), CCDA and CCDP.

To help companies with mixed-platform networks, Progent also provides access to consultants who have advanced Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager Engineers, CISSP network security specialists, and CISSP-ISSAP engineers.

Remote support services provided by Progent to clients in Virginia Beach and throughout the state of Virginia include:

  • UNIX/Linux, Sun Solaris, and Apple macOS and OS X Expertise
    Progent's UNIX, Linux, Solaris, and Apple macOS and OS X remote consulting services cover a wide range of computer technology including system architecture, messaging solutions, system and operational security, UNIX/Linux and Microsoft Windows integration, VMware products for server economization and simplified management, and transitioning from older applications to the latest Microsoft Windows or Linux-powered solutions. Progent's team-based approach to solving technical problems enables fast escalation, if necessary, to consultants with appropriate expertise to tackle complex scenarios. This expedites solutions of critical problems, reduces lost productivity, and cuts support expense.

    Progent's UNIX and Linux consultants can provide urgent remote assistance for analyzing problems within UNIX/Linux systems based on popular variants of UNIX such as:

    Major Linux versions for which Progent can provide expertise include:

  • Contact a Cisco Certified Internetwork Expert for High-level Network Troubleshooting
    Cisco CCIE Consultants for Virginia Beach, VirginiaThe Cisco Certified Internetwork Expert credential is the premier recognition for network infrastructure consultants, and validates a person's networking knowledge at the expert level. Cisco qualified CCIEs know how to deal with even the most intractable problems surrounding network infrastructure planning, integration, administration, security, and problem solving. Cisco qualified CCIEs operate on a privileged basis with Cisco's internal product support engineers in isolating problems with Cisco IOS Software network administration tools and developing workarounds or identifying program patches. CCIEs represent an excellent cost-effectiveness since their depth of experience enables them to solve even the most intractable problems rapidly. In typical instances, less experienced service providers can wrestle for hours or days with identical problems that a Cisco CCIE can dispose of in minutes. Few support firms make CCIEs accessible to support small and mid-size companies. Progent offers fast phone contact with a CCIE so your company can get urgent help for complex network issues that are lowering business productivity but are not within the scope of your regular IT service providers. Progent's Cisco-qualified CCIE engineers can tie into your computer system via state-of-the-art remote troubleshooting tools in order to provide fast, safe, and affordable diagnosis and remediation. Progent's CCIEs offer assistance with the entire range of Cisco's popular family of connectivity devices including PIX 500 Firewalls and ASA 5500 Firewalls, Catalyst Firewall Services Modules, secure broadband and IS routers, Aironet wireless access points and bridges, Meraki cloud-managed Wi-Fi access points, wired and wireless Voice phones and systems, Catalyst switches, as well as VPN solutions.

  • Certified Microsoft Windows Expertise
    MS Windows Experts for Virginia Beach, VirginiaProgent's Microsoft-certified online support professionals offer network troubleshooting and consulting help for all Microsoft server products. Progent is a Microsoft Certified Partner and can provide your organization the expertise of support professionals who can help your company with a broad variety of technology support including Windows Server 2012 R2 planning and deployment, Windows Server 2008 R2 set up, Microsoft Exchange Server 2016 planning and deployment, Microsoft Exchange 2013 integration, Exchange 2010 management, SharePoint Server 2013 application development, Microsoft Skype for Business Server planning and deployment support, Lync Server integration and Office Communications Server 2007 upgrade, Microsoft Forefront Threat Management Gateway administration and ISA Server 2006 migration, Microsoft SQL Server 2016 integration and programming and SQL Server 2014 consulting, Systems Center Operations Manager resource monitoring, Project Server and Server Online planning, SBS Server 2011 support, and Windows Essentials migration and cloud integration.

    Progent in addition offers a full array of remote PC desktop support services such as Windows 7 integration, preparing for to 64-bit desktop software, configuring Office 2010, and automating Business Desktop Deployment.

  • CISSP, ISSAP, and CISM Qualified System Security Consultants
    CISSP Certified System Security Engineers for Virginia Beach, VirginiaProgent's certified CISSP and ISSAP network security consultants can provide a variety of security solutions to bolster the protection of your UNIX/Linux, Sun Solaris, Apple Mac or Microsoft Windows network against assaults or assist you to clean up quickly following a damaging breach. Security services available from Progent cover thorough security evaluation utilizing tools such as GFI LANguard NSS, NMAP Port Scanner, and software from Metasploit and Hydra; fast recovery from malicious attacks; configuring firewalls; building safe mechanisms for remote and mobile access; defending your messaging system against spam and DHA attacks; and setting up 24x7 network monitoring.

  • Hybrid Cloud Integration
    Azure Integration ConsultantsProgent can provide expert online support services to help organizations of any size connect their IT infrastructure with leading public cloud platforms such as Microsoft Azure and Amazon Web Services (AWS). Progent can help you to design and administer cost-effective ecosystems that support Windows and Linux operating systems and applications in both cloud-only solutions or in hybrid network models that seamlessly combine physical resources along with public cloud services. To help you to incorporate public clouds with networks, Progent offers a range of cloud integration services such as Office 365 Exchange Online integration with on-premises Exchange, Microsoft Azure enterprise hybrid cloud solutions, Amazon AWS hybrid cloud migration, and Amazon Web Marketing Service programming and debugging. Progent has over 15 years of experience providing high-level consulting support online, and Progent can make sure you successfully carry out your cloud migration initiatives on schedule and within your budget.
Special Consulting Services Offered by Progent
Progent can provide the services of world-class online consulting experts for special IT projects that small companies frequently need. Progent's charges for longer-term consulting projects are determined according to the qualifications of the engineers assigned. Progent's experience with these important areas of information technology enables customers to execute major initiatives within budget and on schedule. Progent's project-based remote engineering services include:
  • Help Desk Call Center Support
    Progent's Help Desk Call Center service offerings for small organizations with networks that incorporate UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology include comprehensive Call Center outsourcing, Virtual Help Desk services, and Help Desk process consulting. Progent's Call Center outsourcing services are designed for small businesses who lack the money or time to assemble and manage an in-house Call Center but who need fast communication with a reliable Help Desk with proficient phone assistance as well as the technical depth to escalate the most challenging trouble tickets to advanced engineers.

    Progentís Virtual Help Desk Call Center is intended for larger businesses and serves as a transparent supplement to your established Help Desk staff. Progent's Virtual Help Desk Call Center can operate as an escalation option to handle the most difficult technical challenges, or be available in overflow instances when your other resources are swamped.

    Progent's Help Desk Call Center consulting services can support you in creating an effective new Call Center or improving your established one, evaluating or customizing Help Desk Call Center software products to handle the particular requirements of your business, or providing occasional phone support personnel to work with your existing Help Desk resources to handle high-demand scenarios like software transitions, major updates, or installing brand new applications.

    Progent's Help Desk staff of seasoned information technology professionals provides your clients in Virginia Beach or anywhere in the state of Virginia rapid assistance from a reliable technical support group with extensive experience offering phone support and remote repair service for networks powered by UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's concentration is to earn the Help Desk Call Center the reputation as a solid contributor to business performance, and Progent's target is to resolve and not simply annotate IT problems.

  • Applications Services: Education, Customization, and Integration
    Progent's Applications Consulting Group can supply online and in-depth consulting support and training in special business application areas that include Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also can deliver consulting expertise, custom programming, and training for popular Microsoft applications such as CRM, Microsoft Office Project, Office Word, and MS Office Excel. To read additional information about Progent's expertise, custom development, and education services for UNIX/Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, see Progent's Applications Experts Services.

    Progent's Apple Mac consultants can support the creative elements of Mac computing by offering remote consulting services and training in imaging, audio, and video. Progent's support professionals can provide expertise in a range of Mac applications such as Photoshop, Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, and After Effects. Progent's Mac experts can also assist you with special jobs such as capturing or digitizing audio/video or integrating an audio/video post production lab.

    Online Network Monitoring Services
    Progent offers businesses in Virginia Beach, or anywhere in the state of Virginia, online computer system monitoring support powered by Microsoft Operations Manager IT infrastructure monitoring, enhanced by Progent for your business so your IT support is proactive and automated. By detecting potential issues before they grow into crashes, system monitoring can avoid disruptive and costly information system crises. Progent can also use system monitoring products such as Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or macOS and OS X networks, Windows environments, or environments powered by a combination of operating systems.

How Your Virginia Beach Business Can Contact Progent's Remote Support Experts
To get in touch with Progent about urgent remote help with UNIX, Linux, Sun Solaris, or Apple macOS and OS X networks, go to Progent's Urgent Remote Support, phone 1-800-993-9400, or visit Contact Progent.

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