Urgent Remote Consulting for Virginia Beach UNIX, Linux, or Sun Solaris SystemsFor small businesses located in Virginia Beach or anywhere in Virginia, Progent provides technical support for information systems powered by UNIX or Linux or for environments that feature a combination of UNIX and Microsoft technology. Progent has delivered remote support to companies in all 50 states in the U.S. (See Progent's customer recommendations). In addition, Progent can furnish the consultation CCIE-qualified network specialists for challenging connectivity problems, plus the services of CISA and CISSP-accredited security consultants to help with high-level security architecture and business continuity preparedness.

Progent's remote technical support services represent excellent value due to the fact that they are equipped with the practical background and the advanced technology to resolve most network problems quickly. Efficient support reduces direct expenses since solutions accumulate fewer chargeable minutes. Online support also eliminates the expense of dispatching an engineer to your site. Your company saves additionally in indirect costs by minimizing or eliminating system downtime and related losses due to business disruption, disgruntled clients, idle workers, and distracted executives.

Progent's billing model for online help is designed to stretch your network support investment. Progent bills per minute for telephone-based consulting, so you owe just for the services that you actually get. In contrast to typical online service companies, Progent requires no service activation surcharge or minimum payments. Progent's one-minute billing unit and simple policy for pricing do away with scenarios where fast solutions manage to turn into substantial tabs. Progent's penchant for solving technical issues efficiently translates into your company conserving cash.

Progent's Remote Support Tools
Over time, Progent has developed an array of customized technologies and field-tested processes which allow the maximum degree of effectiveness for remote technical support and repair for small business information networks. Progent offers secure Virtual Private Network support for gateways from a variety of leading vendors including Microsoft, Cisco, Juniper Networks, Netscreen and Checkpoint. Secure VPN access permits the staff of Progent's online support team to communicate with your company's computer system remotely without compromising system security.

Progent's highly evolved service reporting system keeps thorough records of the support that Progent's clients have received. Progent's team service personnel have the benefit of the details of services provided to each customer by any consultant. This history of problems and responses is organized as an easily retrievable proprietary knowledge base that permits Progent's online technical engineers to share their experiences company-wide to ensure that the quality of Progent's support improves over time. Progent's high-level certifications and formal relationships with major industry leaders such as Cisco and Microsoft make available additional massive technical databases and allow fast response from vendors' internal engineering staff so Progent's online consulting experts can arrive at optimal resolutions quickly.

Start Receiving Remote UNIX, Linux, Sun Solaris, or Apple Mac OS X Computer Support from Progent
To get started with Progent's phone services in Virginia Beach or anywhere in Virginia or to learn additional information about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT support, go to Immediate Emergency Support.

Phone-based Technical Support Services Provided by Progent
Progent's remote consulting engineers have certified skills in an extensive array of disciplines. This breadth of IT skills enables Progent's engineers to handle virtually any problem that may take place in a small company network. Credentials awarded to Progent engineers in UNIX/Linux platforms include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials owned by Progent technical support experts include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, Network Associate (CCNA), CCSP, Voice Professional (CCVP), CCDA and CCDP.

To provide assistance to customers with mixed-platform networks, Progent also provides the services of engineers with high-level Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager Engineers, Certified Information Systems Security Professional experts, and Information System Security Architecture Professional (ISSAP) engineers.

Phone-based support services provided by Progent to small businesses in Virginia Beach and throughout the state of Virginia include:

  • UNIX, Linux, Sun Solaris, and Mac OS X Expertise
    Progent's UNIX, Linux, Solaris, and Apple Mac OS X remote consulting services cover a broad spectrum of computer technology including system architecture, messaging solutions, system and operational security, UNIX and Windows coexistence, VMware products for server hardware economization and simplified administration, and migration from older systems to current MS Windows or Linux solutions. Progent's group-based methodology for resolving network issues promotes quick escalation, if necessary, to engineers with appropriate experience to handle challenging scenarios. This accelerates repair of urgent problems, minimizes lost productivity, and cuts support costs.

    Progent's UNIX and Linux support engineers can provide urgent remote help for troubleshooting problems affecting UNIX/Linux systems based on leading variants of UNIX such as:

    Major Linux versions for which Progent can provide expert support include:

  • Contact a Cisco Certified Internetwork Expert for High-level Network Troubleshooting
    Cisco CCIE Consultants for Virginia Beach, VirginiaThe Cisco Certified Internetwork Expert credential is the highest recognition for network engineers, and indicates a consultant's networking knowledge at the master level. Cisco CCIEs know how to deal with the most stubborn problems associated with network planning, installation, management, security, and troubleshooting. CCIEs can cooperate closely with Cisco's internal engineers in analyzing anomalies with IOS network management utilities and developing alternate approaches or locating program updates. Cisco qualified CCIEs represent an excellent value because their broad experience allows them to solve the most difficult problems quickly. In typical cases, less seasoned consultants can struggle for hours or even days with the same tasks that a Cisco CCIE can fix in minutes. Few service organizations make Cisco-qualified CCIEs accessible to support small and medium sized companies. Progent can provide quick phone contact with a Cisco CCIE so your company can receive urgent assistance for serious network infrastructure problems that are hurting business productivity but are outside the scope of your regular computer maintenance resources. Progent's Cisco CCIE consultants can tie into your computer system using advanced on-line troubleshooting tools to perform quick, safe, and economical diagnosis and repair. Progent's Cisco-qualified CCIEs offer assistance with the complete line of Cisco's top-selling family of infrastructure products including PIX 500 Series Firewalls and ASA Series Firewalls, the Catalyst Firewall Services Modules, secure broadband and integrated services routers, Aironet wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi APs, Voice over IP (VoIP) phones and systems, Catalyst Series switches, as well as VPN technology.

  • Certified Microsoft Windows Expertise
    MS Windows Experts for Virginia Beach, VirginiaProgent's Microsoft-qualified online service engineers can deliver computer troubleshooting and consulting help for all Microsoft server products. Progent is a Microsoft Gold Certified Partner and can offer your organization the assistance of consulting engineers who can help your company with a broad range of platform support services such as Windows Server 2012 R2 planning and deployment, Windows Server 2008 R2 installation, MS Exchange 2016 planning and deployment, Exchange 2013 configuration, Microsoft Exchange 2010 management, SharePoint 2013 development, Microsoft Skype for Business Server migration support, Microsoft Lync Server integration and Office Communications Server troubleshooting, Microsoft Forefront Threat Management Gateway 2010 administration and ISA Server maintenance, Microsoft SQL Server 2016 integration and development and Microsoft SQL Server 2014 consulting, Systems Center Operations Manager (SCOM) network monitoring, Project Server and Server Online training, Small Business Server support, and Windows 2012 R2 Essentials migration and cloud integration.

    Progent also can deliver a broad range of online PC desktop support services such as Microsoft Windows 7 integration, upgrading to 64-bit desktop software, integrating Microsoft Office 2010, and streamlining PC desktop image creation.

  • CISSP, ISSAP, and CISM Certified Network Security Professionals
    CISSP Qualified System Security Engineers for Virginia Beach, VirginiaProgent's accredited CISM and CISSP security consultants offer a range of system protection services to strengthen the defenses of your UNIX, Linux, Solaris, Mac or Windows environment against assaults or assist your company to recover rapidly following a serious breach. Security support services offered by Progent include: thorough network security audits utilizing utilities such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and products from Metasploit and Nikto; rapid recovery from malicious attacks; configuring firewalls; establishing safe architectures for remote and mobile access; guarding your email system from spam and DHA attacks; and instituting 24x7 network monitoring.

  • Hybrid Cloud Solutions
    Azure Integration ConsultantsProgent can provide expert online consulting support to help companies of any size connect their IT infrastructure with leading public clouds including Azure and Amazon Web Services (AWS). Progent can help your it team to design and manage cost-effective ecosystems that support Windows and Linux operating systems and apps in both cloud-only solutions or in hybrid topologies that seamlessly combine local resources as well as cloud services. To assist you to incorporate public clouds with physical datacenters, Progent offers a variety of public cloud integration support services such as Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Azure hybrid cloud solutions, Amazon AWS hybrid cloud migration, and Amazon Web Marketing Service development and troubleshooting. Progent has more than 15 years of background delivering advanced consulting services online, and Progent can help you successfully carry out your cloud migration initiatives quickly and within your budget.
Additional Consulting Services Available from Progent
Progent can provide the skills of world-class remote consulting professionals for special IT projects that small businesses frequently request. Billing charges for ongoing consulting tasks are determined according to the qualifications of the consultants assigned. Progent's background in these special areas of information technology enables customers to execute major projects economically and on schedule. Progent's project-based online engineering services include:
  • Call Center Support
    Progent's Help Desk Call Center service options for small and midsize businesses with environments based on UNIX/Linux, Solaris, Apple Mac OS X, Cisco, or Microsoft products include full-service Help Desk outsourcing, Virtual Help Desk support services, and Helpdesk process consulting. Progent's Help Desk Call Center outsourcing support services are a convenient solution for small businesses who don't have the resources to support an internal Help Desk Call Center but who need fast access to an effective Help Desk with proficient phone support plus the technical depth to escalate the most challenging problems to advanced engineers.

    Progentís Virtual Call Center is designed for bigger companies and acts as a seamless supplement to your existing Call Center organization. Progent's Virtual Help Desk can serve as an escalation option to resolve complex technical problems, or be ready in hectic instances when your other service providers are too busy.

    Progent's Call Center consulting services can assist you in creating an effective new Call Center or revamping your existing one, evaluating or enhancing Call Center software products to address the particular requirements of your company, or providing temporary online staff to work with your internal Help Desk Call Center team to handle unusually busy situations such as software migrations, mass upgrades, or installing new business software.

    Progent's Call Center team of veteran network experts gives your customers in Virginia Beach or anywhere in the state of Virginia rapid access to a reliable technical support group with years of background delivering telephone-based consulting and remote troubleshooting for IT systems that incorporate UNIX, Linux, Solaris, Apple Mac, Cisco, or Microsoft products. Progent's focus is to give the Help Desk recognition as a significant driver of business efficiency, and Progent's policy is to resolve instead of merely document technical problems.

  • Business Applications Support: Training, Customization, and Troubleshooting
    Progent's Applications Consulting Team can supply phone-based advanced engineering expertise and training in special business application fields that include ERP, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can deliver consulting expertise, customization, and training for familiar Microsoft applications including Microsoft CRM, Microsoft Project, Office Word, and MS Office Excel. To learn more about Progent's consulting, custom development, and education offerings for UNIX/Linux, Sun Solaris, Mac OS X, or Microsoft applications, refer to Progent's Applications Experts Group.

    Progent's Mac experts can promote the imaginative facets of Mac systems by delivering remote consulting support and training in graphics, audio, and video. Progent's consultants can provide expertise in a range of Macintosh programs such as Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's consultants can also assist you with common jobs like capturing or digitizing audio/video or establishing an audio/video production lab.

    Online Network Monitoring Services
    Progent offers companies in Virginia Beach, or anywhere in the state of Virginia, remote computer system monitoring services centered around MS Operations Manager network monitoring and reporting, adapted by Progent to accommodate your business so that your IT support is proactive rather than reactive. By exposing looming trouble spots before they expand into network outages, automated monitoring can ward off stressful and expensive network breakdowns. Progent can also provide help with system monitoring tools like Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or Mac OS X environments, Microsoft Windows networks, or networks that support a mix of OS platforms.

How Your Virginia Beach Business Can Contact Progent's Remote Technical Support Experts
To contact Progent about emergency phone-based assistance with UNIX/Linux, Solaris, or Apple Mac computer systems, go to Progent's Nationwide Remote Help, phone 1-800-993-9400, or visit Contact Progent.

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