Fast Phone Support for Virginia Beach UNIX, Linux, or Sun Solaris SystemsFor small and midsize companies in Virginia Beach or anywhere in Virginia, Progent provides help for information systems powered by UNIX or Linux or for environments that include a mix of UNIX-family systems and Windows technology. Progent has delivered remote support to companies in every state in the United States. (See Progent's client recommendations). Progent also offers the consultation Cisco CCIE-certified engineers for complex connectivity problems, plus the services of CISA and CISM-accredited security engineers to handle advanced security architecture and business continuity planning.

Progent's online support engineers offer exceptional value because they have the practical background and the advanced tools to resolve most information system issues quickly. This reduces immediate expenses since solutions take up fewer chargeable minutes. Online help also avoids the expense of dispatching an engineer to your site. Your company saves even more with indirect costs by minimizing or eliminating network downtime and related costs resulting from business disruption, upset customers and vendors, unproductive employees, and distracted executives.

Progent's pricing policy for remote help is designed to get the most out of your network support investment. Progent bills per minute for phone assistance, so you are charged only for the support that you actually get. In contrast to many online support firms, Progent asks for no initialization charge or minimum payments. Progent's one-minute billing unit and simple policy for pricing do away with scenarios where speedy. minor repairs manage to turn into substantial tabs. Progent's penchant for handling problems quickly results in your company conserving money.

Progent's Online Service Tools
Through years of experience, Progent has fine tuned a collection of customized tools and field-tested processes that ensure the maximum level of efficiency for online technical support and repair for small and midsize company IT systems. Progent offers safe VPN support for VPN gateways from multiple popular vendors including Microsoft, Cisco, Juniper Networks, Sonicwall and Checkpoint. Secure VPN connectivity allows the staff of Progent's Technical Response Center to access your system without violating network security.

Progent's proprietary service reporting application stores comprehensive documentation of all support that Progent's customers have received. Progent's team service personnel have access to the specifics of all help delivered to every Progent customer by any Progent engineer. This history of anomalies and responses is organized as a conveniently searchable support knowledge base that allows Progent's remote technical experts to share their experiences with the whole team to make sure that the quality of Progent's support grows over time. Progent's high-level accreditations and working relationships with important industry leaders including Cisco and Microsoft make available additional massive technical support databases and permit priority response from manufacturers' in-house product engineers with the result that Progent's remote service experts are able to find the most efficient resolutions promptly.

Start Receiving Online UNIX/Linux, Sun Solaris, or Mac OS X Computer Assistance from Progent
To get started with Progent's phone support in Virginia Beach or anywhere in Virginia or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If your company has an urgent requirement for IT help, visit Immediate Urgent Support.

Remote Technical Support Services Offered Progent
Progent's remote support engineers offer credentials in a comprehensive set of technologies. This wide range of capability enables Progent's consultants to resolve virtually any crisis likely to occur in a small or midsize business network. Certificates awarded to Progent consultants in UNIX/Linux platforms include Sun Solaris SCNA, Red Hat Certified Engineer, Red Hat RHCT, Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials owned by Progent service consultants include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified CCNP, Network Associate, Security Professional, Voice Professional, and Design Professional.

To provide assistance to clients with mixed-platform networks, Progent also provides the support of consultants who have advanced Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager (CISM) Engineers, CISSP specialists, and ISSAP consultants.

Online services Offered by Progent to companies in Virginia Beach and throughout the state of Virginia include:

  • UNIX, Linux, Sun Solaris, and Mac OS X Expertise
    Progent's UNIX, Linux, Solaris, and Apple Mac OS X phone-based support services address a wide range of computer technology such as system infrastructure, email systems, system and process security, UNIX and Windows integration, VMware technologies for server consolidation and easy administration, and migration from legacy applications to the latest MS Windows or Linux-powered solutions. Progent's group-based methodology for solving technical issues enables quick escalation, when required, to consultants with task-relevant expertise to tackle complex situations. This accelerates repair of urgent problems, reduces lost productivity, and cuts service costs.

    Progent's UNIX and Linux support engineers can provide emergency remote assistance for analyzing problems affecting UNIX/Linux systems based on leading derivatives of UNIX such as:

    Major Linux platforms for which Progent offers expert support include:

  • Talk to a Cisco CCIE for High-level Network Troubleshooting
    Cisco Infrastructure Consultants for Virginia Beach, VirginiaThe Cisco CCIE credential is the premier recognition for network consultants, and indicates a consultant's technical skills at the expert level. Cisco qualified CCIEs can resolve even the most difficult issues encountered in network design, installation, management, protection, and repair. Cisco CCIEs operate closely with Cisco's in-house product support engineers in analyzing anomalies with Cisco IOS Software network management utilities and coming up with workarounds or locating software patches. Cisco CCIEs are an excellent value because their deep expertise enables them to fix even the most difficult problems quickly. In many instances, less experienced service providers can wrestle for hours or even days with identical tasks that a CCIE can dispose of in minutes. Few support firms make CCIEs accessible to help small and medium sized businesses. Progent offers fast telephone access to a Cisco authorized CCIE so your company can receive urgent help for severe network infrastructure problems that are lowering worker efficiency but are outside the scope of your local computer support resources. Progent's Cisco-qualified CCIE consultants can connect to your environment using sophisticated remote troubleshooting tools in order to perform quick, secure, and affordable diagnosis and repair. Progent's CCIEs can provide expertise in all of Cisco's popular selection of infrastructure devices including PIX Series Firewalls and ASA Series Firewalls, the Catalyst FWSM modules, secure broadband and integrated services routers, Aironet wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi access points, VoIP phones and systems, Catalyst Series switches, plus Virtual Private Network products.

  • Authorized Windows Expertise
    Microsoft Windows Experts for Virginia Beach, VirginiaProgent's Microsoft-qualified online service engineers offer computer troubleshooting and IT help for all Microsoft server platforms. Progent is a Microsoft Gold Partner and can provide your company the assistance of support engineers who can help your company with a wide variety of technology support including Windows Server 2012 R2 integration, Windows Server 2008 installation, Microsoft Exchange 2016 Server planning and deployment, Exchange 2013 integration, Microsoft Exchange 2010 management, SharePoint Server application development, Skype for Business planning and deployment support, Lync Server management and Office Communications Server upgrade, Microsoft Forefront Threat Management Gateway 2010 administration and ISA Server migration, SQL Server 2016 integration and programming and Microsoft SQL Server 2014 support, Systems Center Operations Manager system monitoring and reporting, Project Server and Server Online training, SBS Server 2011 support, and Windows 2012 R2 Essentials cloud integration.

    Progent also offers a wide range of online PC desktop support such as Windows 7 migration, preparing for to 64-bit desktop applications, integrating Office 2010, and automating Business Desktop Deployment.

  • CISSP, ISSAP, and CISM Certified System Security Specialists
    CISSP Certified Network Security Consultants for Virginia Beach, VirginiaProgent's qualified CISSP and ISSAP network security engineers offer a variety of system protection solutions to enhance the defenses of your UNIX, Linux, Solaris, Mac or Microsoft Windows environment against attacks or assist your business to recover quickly after a serious breach. Security support services available from Progent include: in depth security evaluation utilizing tools such as GFI LANguard NSS, AMAP Application Scanner, and software from Solar Winds tools and Nikto; rapid recuperation from malicious attacks; setting up firewalls; building safe architectures for remote and mobile connectivity; guarding your messaging system against spam and DHA attacks; and initiating 24x7 network monitoring.

  • Hybrid Cloud Integration
    Azure Integration ConsultantsProgent offers expert online support to help companies of all sizes connect their information networks with leading public cloud platforms such as Azure and Amazon Web Services (AWS). Progent can assist your it team to plan and administer hybrid ecosystems that support Windows and Linux operating systems and applications in both cloud-based solutions or in hybrid architectures that utilize local IT assets as well as public clouds. To assist you to integrate cloud services with physical datacenters, Progent can provide a variety of cloud migration services that include Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Microsoft Azure enterprise hybrid cloud solutions, Amazon AWS hybrid cloud integration support, and Amazon Web Marketing Service programming and debugging. Progent has over 15 years of experience providing high-level consulting expertise online, and Progent can help you complete your cloud integration projects quickly and within your budget.
Additional Consulting Services Available from Progent
Progent offers the services of seasoned remote consulting experts for special projects that small businesses frequently need. Billing charges for ongoing consulting tasks are set according to the qualifications of the engineers required. Progent's experience with these important areas of information technology enables customers to execute critical initiatives within budget and on schedule. Progent's special online engineering solutions include:
  • Help Desk Services
    Progent's Help Desk Call Center service offerings for small and midsize organizations with networks that incorporate UNIX, Linux, Solaris, Mac OS X, Cisco, or Microsoft products include full-service Call Center outsourcing, Virtual Help Desk support services, and Call Center process consulting. Progent's Call Center outsourcing services are intended for smaller companies who don't have the money or time to create an in-house Help Desk but who need quick access to an efficient Call Center with professional phone assistance plus the technical depth to escalate the most challenging problems to advanced consultants.

    Progentís Virtual Help Desk Call Center is intended for bigger businesses and operates as a transparent extension of your established Call Center resources. Progent's Virtual Call Center can serve as an escalation alternative to handle complex network challenges, or be ready in overflow circumstances when your regular support engineers are swamped.

    Progent's Help Desk consulting expertise can guide you in building an efficient new Call Center or improving your current organization, selecting or modifying Help Desk software to meet the particular needs of your company, or providing occasional phone support staff to supplement your internal Help Desk group to handle unusually busy situations such as software migrations, mass upgrades, or installing brand new applications.

    Progent's Help Desk team of experienced network professionals provides your computer users in Virginia Beach or anywhere in the state of Virginia instant communication with a reliable network service group with substantial background offering phone help and remote troubleshooting for IT systems powered by UNIX, Linux, Solaris, Mac OS X, Cisco, or Microsoft technology. Progent's concentration is to earn the Help Desk recognition as a significant contributor to business efficiency, and Progent's policy is to solve instead of merely record network problems.

  • Applications Services: Training, Customization, and Integration
    Progent's Applications Experts staff provides remote professional consulting expertise and training in key application fields such as Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also can deliver consulting, programming, and training for popular Microsoft business applications such as Microsoft CRM, MS Office Project, Microsoft Office Word, and Excel. To learn more information concerning Progent's consulting, custom development, and education services for UNIX, Linux, Sun Solaris, Apple Mac OS X, or Microsoft applications, see Progent's Business Application Experts Team.

    Progent's Apple Mac professionals can support the creative facets of Apple Mac computing by offering phone-based help services and training in graphics, audio, and motion video. Progent's consultants can provide expertise in a large selection of Apple Mac creative tools including Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Final Cut Pro, and After Effects. Progent's consultants can also assist you with special procedures such as capturing or digitizing audio/video or establishing an audio/video post production facility.

    Online Network and Server Monitoring Services
    Progent offers companies in Virginia Beach, or anywhere in the state of Virginia, remote network monitoring services powered by MS Operations Manager IT infrastructure monitoring and reporting, customized by Progent to fit your business so your computer support is proactive and automated. By anticipating looming problems before they grow into downtime, system monitoring can minimize stressful and expensive service breakdowns. Progent can also provide help with system monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or Mac OS X environments, Microsoft Windows networks, or networks that incorporate a combination of operating systems.

How Your Virginia Beach Business Can Contact Progent's Online Support Experts
To get in touch with Progent about emergency remote support with UNIX/Linux, Solaris, or Mac OS X networks, visit Progent's Nationwide Phone-Based Support, call 1-800-993-9400, or visit Contact Progent.

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