Even if your Virginia Beach office relies on a local independent support technician or maintains a full time IT staff that know how to deal with typical computer issues, Progent’s Microsoft and Cisco certified consultants provide a convenient and transparent remote expansion of your on-site resources for situations when your usual IT support personnel either don't have the bandwidth or the experience to solve sudden network emergencies or especially challenging integration projects.

Details of Progent's Online Computer Services for Virginia Beach
Progent's online support, remote troubleshooting, network security consulting, and system administration services give small offices in Virginia Beach or anywhere in the state of Virginia the greatest leverage for your support budget. Whether you require occasional phone help and Internet-based network repair or full-time Help Desk Call Center support and network management, Progent's experts can provide your organization enterprise-level network support while allowing you to avoid the expense and hassle of maintaining a full-service in-house IT staff. Key features of Progent's online help services include:

• Fast Telephone Access to Microsoft Certified Support Specialists
  Progent's team of Microsoft-certified engineers can deliver immediate and economical expertise to small offices in Virginia Beach and is also ideal for customers in more remote regions of Virginia that have a limited supply of consultants with proven experience supporting Microsoft's current line of server technologies. All Progent phone support staff have at least 10 years of background integrating Microsoft products. As a Microsoft Gold Certified Partner consulting firm, Progent has the use of a wide selection of Microsoft support utilities, technical databases, and on-going training.

• Per Minute Rates to Minimize Expenses
  Progent offers online support on a per-minute billing plan, so you pay only for the support you receive. Progent requires no minimum fee for online help and imposes no monthly retainer. This saves you from paying big bills for routine fixes.

• Access to Cisco Network Design Specialists
  As a Registered Partner for Cisco Systems, Progent can provide access to authorized professionals with expertise in designing, implementing, and troubleshooting networking environments based on Cisco technology. Progent can provide a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to show you how to create fast, high-availability, and secure connectivity for local and remote networking.

• Application Specialists Team
  Progent's core consulting offerings consist of system integration, Microsoft Exchange Server consulting, system security design, and Help Desk Call Center services. Progent's Experts group can provide in-depth consulting support for critical business applications. Support offered by the Application Experts Group covers:
  • Great Plains Software Consulting and Customization
  • Microsoft Dynamics CRM Help
  • Microsoft Office Project Support
  • Microsoft Office Excel Programming
  • Microsoft Office Consulting
  • Crystal Reports, MS Access, and FRx Programming
  • UNIX, Linux and Solaris Help
  • Apple Mac Help
  By providing a convenient centralized source for network generalists and specialists, Progent is able to tailor fast, inexpensive, and thorough IT solutions that align with the specific needs of your company.

• State of the Art Remote Connectivity Tools
  Protected remote access permits Progent's support experts to see exactly what your customers see. This makes it possible to find fast fixes to problems that could otherwise require an expensive personal visit. State-of-the-art remote connectivity tools and experienced technicians combine to enable Progent to repair most network issues quickly and affordably. Progent is a pioneer in online support and automated system analysis.

• Compatibility with Mainstream VPN Products
  Progent can provide safe VPN connectivity for gateways from major VPN providers including Microsoft, Cisco, Sonicwall and Checkpoint. Secure VPN online access enables the engineers at Progent's Technical Response Center to access your network remotely without weakening system security.

• Round-the-Clock Service for Maximum Network Uptime
  For small companies with line-of-business applications, Progent can provide 24x7 online technical services. Combined with remote 24x7 network monitoring based on Microsoft's MOM platform, this offering can help ensure maximum system availability.

• Help Desk Outsourcing
  Progent's Help Desk Call Center services are intended specifically for budget-constrained small businesses whose clients require immediate recourse to a Help Desk service with expert telephone support and full escalation capability.

Advantages of Progent's Network Help for Small Businesses in Virginia Beach
Progent's remote technical help services allow your City# small company to enjoy the benefits of on-call, expert network support without the cost of managing a full-time IT organization. Your network will acquire added business worth by being more available, efficient, and secure. Benefits to your business include:

• Seamless remote extension of your on-site support resources
  For most small offices in Virginia Beach and throughout Virginia, nearby computer support providers, whether represented by freelance consultants or an in-house maintenance staff, can handle the majority of technical problems. However, serious problems sometimes spring up when local resources are too busy or absent, and some problems may be associated with technology that is unfamiliar to your local service technicians. In these instances, Progent's on-call service experts provide an easy, quick, and budget-friendly way to supplement your local help and to transfer useful knowledge to improve your capability to resolve future problems locally.

• Reduced Reliance on Freelance Consultants
  For IT maintenance, small offices often rely on individual freelance consultants. Although freelance consultants have less internal costs than larger support organizations and can afford to charge lower rates, they are occasionally overextended, making it impossible to respond quickly to urgent situations. If a freelance consultant is busy with another client, ill, on vacation, or in training, the absence of reserve help may force your business to go without help during an IT crisis. As your network grows, system unavailability and problems with critical applications are more expensive. The budget you thought you were conserving on a freelancer can be consumed fast by reduced productivity. Progent provides a reliable source of reserve service experts to make sure your IT system remains up and running.

• Build a Solid Basis for Smooth Expansion
  New organizations often start with an information system created on a modest budget. Without a proper infrastructure, slap-dash repairs can get thrown on top of a shaky foundation. As a company grows, stability and scalability issues can hinder the success of the business. Such poorly built systems need careful assessment, intelligent long-term planning, and extensive technical knowledge to upgrade to a network architecture able to deliver the solid foundation to handle vital business requirements and simplify future expansion.

• Interact with Problem Solvers Rather Than Product Resellers
  Small businesses need guidance and technical education to negotiate an increasingly complex array of product alternatives capable of accelerating business success and enhancing efficiency. These companies do not need a computer consultant who is motivated to sell a specific vendor's products. IT support and product selling can lead to a scenario where the recommended solution is built around a predetermined product rather than the true requirements of a small business. Progent avoids these dilemmas by offering just services instead of products. This enables Progent to align technical expertise with the best needs of clients.

How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Gold Partner consulting firm and Progent's number of employees, depth of IT expertise, fine tuned remote support tools, and familiarity with enterprise networking enable small businesses to avoid the pitfalls associated with exclusive dependence on smaller service organizations, individual freelance consultants, or limited in-house IT help.

Progent stands out by providing:

• Certified Expertise in Microsoft's Full Range of Servers
  Progent offers in-depth support for Microsoft’s popular server products with services that include Microsoft Windows Server 2003 support, Windows 2000 upgrades, Microsoft Windows NT upgrades, Microsoft Exchange Server 2003 support, Exchange Server 5.5 and Microsoft Exchange 2000 Server moves, and Microsoft SQL Server 2005 help.

• Best Practices
  Progent’s staff of Microsoft and Cisco qualified consultants average longer than ten years of hands-on professional experience, in the trenches of network support, performing a wide range of IT projects for a large array of clients. Every Progent support professional shares a refined set of personal best practices which are combined into shared best practices standards that Progent teaches its consulting personnel. This ensures that you get not just world-class technical help, but also a support engineer with proven methods for using technical knowledge to resolve actual IT problems efficiently.

• Value Pricing
  Progent's pricing model is to charge for phone service and on-site help by the minute. Consequently, you owe only for received support. Progent does not impose a higher rate for off-hours or emergency support, and within California or in areas where Progent provides in-person support, Progent does not charge for travel time except for emergency calls where on-site work is less than four hours. Also, Progent applies no initialization charge and requires no monthly commitment. Many service organizations impose substantial minimum fees or charge for each fifteen minutes or longer. Progent's small granularity eliminates large bills for quick repairs so you will not be tempted to allow less critical problems to stay unaddressed.

• Complete Documentation of IT Services
  Progent has developed a comprehensive service reporting system that records and formats complete documentation for all delivered support activities. Unlike many independent consultants or local support firms who provide scant documentation or specifics of tasks done, each service delivered by Progent is accompanied by full documentation. Each Progent staff member has access to the service reports sent by each staff member to each customer. The practice of detailing and archiving service activity allows more effective support and avoids a slew of typical misfortunes such as when a support client is effectively held captive to a consultant who won’t release the keys to the kingdom.

• Knowledge Transfer
  Progent is committed to knowledge transfer from Progent's consultants to customers. By teaching customers to handle technical issues that are within their comfort zone, Progent can focus on delivering hard-to-find skills where Progent has little competition. Companies who utilize familiar freelance service providers or who employ internal support personnel benefit when Progent passes on information about new technology and proven processes to make their IT environments more reliable, protected, and efficient.

• Remote Network Monitoring with Microsoft MOM
  Progent is one of the only consulting companies to provide round-the-clock network monitoring services powered by Microsoft Operations Manager. MOM allows your network support to be proactive rather than reactive. By uncovering potential issues before they cause lost productivity, network monitoring can save your information network from painful and costly service disruptions.

How Does My Business Begin Getting Remote Network Help from Progent?
To get started with Progent's online help services or to find out more about Progent's phone support programs, call Progent at 888-412-5546 or email Progent at information@progent.com. If you have an urgent requirement for IT help, visit Immediate Urgent Support.