Fast and Affordable Remote Support for Virginia Beach Information Networks
Urgent Online Technical Support for Virginia Beach SystemsFor businesses in Virginia Beach or anywhere in Virginia, Progent provides remote support for computer systems powered by Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft certified professionals have provided remote troubleshooting to companies in all 50 states in the United States. (See testimonials from Progent's customers.) Progent also offers the consultation services of Cisco CCIE-certified engineers to handle complex infrastructure problems, plus the assistance of CISSP-certified security experts to help with advanced security architecture and diagnostic jobs.

Progent's remote technical support experts provide exceptional value because they have the practical background and have access to the sophisticated tools needed to resolve the majority of network problems quickly. This lowers immediate costs because service calls use up minimal billable consulting minutes. Remote support also eliminates the cost of dispatching an engineer to your site. Your organization benefits even more in indirect costs by minimizing or eliminating system downtime and associated costs stemming from business disruption, disgruntled clients, unproductive workers, and distracted management. Progent's extensive online consulting experience is especially valuable for businesses that are dependent on public clouds for critical infrastructure or software like Microsoft Azure, Amazon Web Service, or Exchange Online, where onsite IT support may not be an alternative.

Progent's billing policy for online support is structured to leverage your IT service dollar. Progent bills by the minute for telephone-based assistance, so you are billed only for the support that you receive. In contrast to typical online support organizations, Progent imposes no service activation charge or minimum job duration. Progent's one-minute granularity and clean policy for pricing avoid scenarios where fast solutions manage to end up as substantial invoices. Progent's penchant for dealing with technical issues quickly means you spends less cash.

Progent's Online Consulting and Troubleshooting Expertise
Through years of experience, Progent has refined a set of customized tools and proven processes that ensure the highest level of efficiency for online technical support and repair for information networks of any size. Progent offers secure VPN support for gateways from multiple popular vendors including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access allows the experts of Progent's Technical Response Center to link to your company's computer system without violating corporate security.

Progent's powerful technical support database application includes comprehensive histories for the support that Progent's clients have been provided. Progent's authorized consultants have the benefit of the records of all help rendered to each Progent client by any engineer. This database of issues and responses is structured as a conveniently retrievable support database that enables Progent's remote support engineers to share their experiences with the whole team to make sure that the efficiency of Progent's support grows daily. Progent's advanced certifications and close relationships with major vendors such as Cisco and Microsoft open up other massive technical support knowledge bases and allow priority access to vendors' in-house product engineers with the result that Progent's remote service experts can determine optimal solutions quickly.

Online technical support services offered by Progent to customers in Virginia Beach and throughout the state of Virginia include:

Progent's ProSight Flat-rate Managed Services for Small and Medium Size Businesses
Progent offers a family of low-cost, flat-rate managed services intended to allow small and mid-size businesses to benefit from the same cutting-edge technology deployed by some of the industry's top corporations. The ProSight suite of outsourced network management services covers all critical aspects of information technology such as email content filtering, threat defense based on machine leaning, automated backup/recovery, network infrastructure monitoring and management, VM hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates cutting edge behavior-based analysis tools to defend endpoint devices as well as physical and virtual servers against modern malware attacks like ransomware and email phishing, which easily get by legacy signature-matching anti-virus products. ProSight ASM protects on-premises and cloud resources and provides a unified platform to manage the complete malware attack lifecycle including blocking, detection, mitigation, remediation, and forensics. Top features include one-click rollback with Windows VSS and automatic network-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Microsoft Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) managed services offer affordable multi-layer security for physical and virtual servers, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced heuristics for round-the-clock monitoring and responding to security assaults from all attack vectors. ProSight ESP offers firewall protection, penetration alarms, device control, and web filtering through leading-edge technologies packaged within one agent managed from a single control. Progent's data protection and virtualization consultants can assist you to plan and implement a ProSight ESP deployment that addresses your company's unique requirements and that helps you achieve and demonstrate compliance with government and industry data security regulations. Progent will help you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that call for urgent attention. Progent can also assist you to install and verify a backup and restore solution such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services provide small and medium-sized businesses a low cost end-to-end solution for reliable backup/disaster recovery (BDR). For a fixed monthly price, ProSight Data Protection Services automates and monitors your backup processes and allows rapid recovery of critical files, apps and VMs that have become lost or corrupted as a result of hardware failures, software glitches, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's BDR specialists can deliver advanced expertise to set up ProSight DPS to be compliant with government and industry regulatory requirements like HIPPA, FINRA, and PCI and, when needed, can assist you to restore your business-critical information. Learn more about ProSight Data Protection Services Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of top information security companies to deliver web-based control and comprehensive security for all your email traffic. The powerful architecture of Progent's Email Guard integrates cloud-based filtering with an on-premises security gateway device to offer advanced protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based threats. The cloud filter serves as a first line of defense and blocks the vast majority of threats from making it to your security perimeter. This reduces your exposure to inbound threats and conserves system bandwidth and storage. Email Guard's on-premises security gateway device provides a further layer of inspection for inbound email. For outbound email, the onsite security gateway offers AV and anti-spam filtering, DLP, and email encryption. The on-premises security gateway can also assist Microsoft Exchange Server to track and protect internal email traffic that stays within your corporate firewall. For more information, see Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for smaller organizations to map, monitor, enhance and troubleshoot their connectivity appliances like routers, firewalls, and load balancers plus servers, client computers and other networked devices. Using cutting-edge RMM technology, WAN Watch ensures that infrastructure topology maps are always updated, copies and manages the configuration of virtually all devices connected to your network, tracks performance, and generates alerts when potential issues are detected. By automating complex network management processes, WAN Watch can cut hours off common chores like network mapping, expanding your network, locating devices that need critical software patches, or isolating performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses advanced remote monitoring and management techniques to help keep your IT system operating efficiently by checking the state of critical assets that power your business network. When ProSight LAN Watch detects an issue, an alarm is transmitted automatically to your specified IT personnel and your Progent engineering consultant so that all looming issues can be addressed before they can impact your network Learn more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a protected Tier III data center on a high-performance virtual machine host set up and managed by Progent's network support professionals. Under the ProSight Virtual Hosting service model, the customer owns the data, the operating system software, and the applications. Because the environment is virtualized, it can be moved immediately to an alternate hosting environment without requiring a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, retrieve and protect information related to your IT infrastructure, procedures, applications, and services. You can instantly find passwords or serial numbers and be alerted about upcoming expirations of SSL certificates or warranties. By cleaning up and managing your network documentation, you can eliminate as much as half of time wasted looking for critical information about your IT network. ProSight IT Asset Management features a common repository for storing and sharing all documents required for managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and relating IT data. Whether youíre making enhancements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the data you need the instant you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost way for small and medium-size businesses to obtain an objective assessment of the health of their network. Based on some of the leading remote monitoring and management (RMM) platforms available, and overseen by Progent's world-class team of information technology experts, ProSight Network Audits show you how closely the configuration of your core infrastructure assets conform to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver immediate ROI such as a more manageable Active Directory (AD) system. Both also come with a year of cutting-edge remote network monitoring and management (RMM). Benefits can include lower-cost management, improved compliance with information security standards, higher utilization of network assets, quicker problem resolution, more reliable backup and recovery, and increased uptime. See more information about Progent's ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a brief phone discussion with a Progent information assurance consultant. The fact-finding interview is intended to help assess your organization's preparedness to block or recover quickly after a ransomware attack. Progent will work with you directly to gather information concerning your current security profile and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report describing how you can apply industry best practices to deploy a cost-effective AV and backup/recovery system that aligns with your business needs. For additional information, visit Progent's ProSight Ransomware Preparedness Report Service.

Additional Support Services Offered by Progent
Progent offers the services of seasoned remote consulting professionals for special information technology programs. Progent's rates for longer-term development or consulting tasks are determined according to the qualifications of the consultants assigned. Progent's background in these special areas of computer technology enables customers to complete major initiatives within budget and on schedule. Progent's special online engineering services include:

  • Help Desk Call Center Services
    Progent's Call Center service options for organizations with networks based on Microsoft, Cisco, macOS and OS X, or UNIX/Linux technology include full-service Call Center outsourcing, virtual Helpdesk support services, and Call Center operations consulting. Progent's Help Desk Call Center outsourcing support services are well suited for organizations who don't have the resources to build and maintain an in-house Call Center but who require fast communication with a dependable Call Center with proficient phone support as well as the technical depth to escalate complex tasks to advanced engineers.

    Progentís Virtual Help Desk is designed for larger companies and acts as a transparent addition to your current Helpdesk resources. Progent's Virtual Call Center can operate as a an escalation alternative to resolve complex network challenges, or be ready in those circumstances when your ordinary resources are too busy.

    Progent's Call Center staff of veteran information technology consultants provides your workers in Virginia Beach or anywhere in the state of Virginia instant contact with an efficient network service resource with substantial experience offering telephone-based help and online troubleshooting for computer environments based on Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's charter is to earn the Call Center perception as a solid contributor to business performance, and Progent's policy is to fix and not just report IT problems.

  • Applications Services: Education, Custom Programming, and Troubleshooting
    Progent's Applications Experts staff can supply online professional engineering expertise and training in specific business application areas that include Enterprise Requirements Planning, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can provide consulting, programming, and training for Microsoft business applications including Microsoft CRM, Microsoft Project, Microsoft Office 365 Word, and Office 365 Excel. For more concerning Progent's expertise, customization, and education offerings, refer to Progent's Applications Experts Group.

  • Centralized and Automated Administration of Hybrid Cloud Networks
    Microsoft System Center 2016 unifies and automates the administration of hybrid cloud networks by offering advanced integration with Windows Server 2016, Windows 10; cohesive management of multi-OS networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better cloud support such as closer integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus native integration with Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consulting experts can provide world-class online and on-premises expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help your business to design and install a new deployment of Microsoft System Center 2016, extend or optimize an existing one, upgrade smoothly from a previous release of System Center, or debug your System Center environment.

  • Remote Hybrid Network Monitoring and Reporting Support
    Progent offers businesses in Virginia Beach, or anywhere in the state of Virginia, online hybrid network monitoring by providing System Center Operations Manager consulting services and System Center 2012 Operations Manager (SCOM 2012) support. Progent can tune SCOM to fit your environment so your IT support is proactive and automated. By detecting emerging problems before they expand into downtime, automated monitoring can ward off stressful and expensive information system failures. Progent can also utilize server and infrastructure monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or macOS and OS X systems, Microsoft Windows networks, or systems that support a combination of OS platforms.
How Your Virginia Beach Company Can Contact Progent's Online Technical Support Experts
To get in touch with Progent about urgent phone-based help with Windows, macOS and OS X, or Linux computer systems, go to Progent's Emergency Phone-Based Support, call 1-800-993-9400, or refer to Contact Progent. For companies and new businesses in Virginia Beach or throughout the state of Virginia, Progent's online network support specialists are ready to deliver effective and affordable system help whenever your business has to have it. Long experience delivering remote technical assistance has led to Microsoft Partner certification for Progent's team of engineers and has helped Progent to develop high-end troubleshooting skills and to refine online access tools to repair network problems rapidly while avoiding the expense and lost productivity associated with in-person support calls.

Even if your Virginia Beach company has a local independent support technician or maintains an in-house IT staff that know how to handle ordinary network issues, Progentís Microsoft and Cisco certified engineers are available to offer a convenient and seamless remote expansion of your on-site resources in cases when your regular service personnel either lack the bandwidth or the experience to resolve sudden system emergencies or particularly challenging integration problems.

Details of Progent's Remote Computer Services for Virginia Beach
Progent's phone help, Internet-based repair, network security consulting, and network management services give businesses in Virginia Beach or anywhere in the state of Virginia the greatest leverage for your IT budget. Whether you require one-time telephone support and Internet-based troubleshooting or ongoing Help Desk outsourcing services and network administration, Progent's experts can provide your business enterprise-level network support while allowing you to avoid the cost and administration overhead of maintaining a large in-house IT staff. Highlights of Progent's National Remote Support services include:

How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Partner support company and Progent's number of employees, depth of IT experience, refined remote support tools, and understanding of corporate IT allow companies to avoid the pitfalls associated with excessive reliance on smaller consulting firms, independent freelance consultants, or over-stretched in-house resources.

Progent adds value by offering:

  • In-depth Expertise in Microsoft's Complete Family of Servers
    Progent can provide world-class support for Microsoftís popular server platforms with services that include Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 planning and integration help, Microsoft Windows Server 2008 R2 support, Windows 2003 Server upgrades, MS Exchange 2016 planning and deployment, Microsoft Exchange Server 2013 integration, Exchange 2010 Server management, Microsoft Exchange 2007 Server and Exchange 2003 Server upgrades, plus Microsoft SQL Server 2016 migration, Microsoft SQL Server 2014 consulting support, and SQL Server 2012 management support.

  • Value Pricing
    Progent's pricing policy is to charge for phone service and in-person visits per minute. As a result, you pay exclusively for received services. Progent does not demand a more expensive rate for off-hours or emergency support, and within California or in regions where Progent provides in-person service, Progent does not bill for travel except for emergency support where on-site work is less than 4 hours. In addition, Progent imposes no service activation charge and asks no monthly commitment for support services provided during normal business hours. Many support firms demand substantial minimum payments or charge for every fifteen minutes or longer. Progent's one-minute granularity does away with big bills for quick repairs so you won't be forced to permit less critical problems to stay unaddressed.

  • Full Documentation of Delivered Services
    Progent has developed a sophisticated service reporting system that records and organizes detailed documentation for all delivered support activities. Unlike some independent consultants or local support organizations who provide minimal documentation or details of tasks done, every service provided by Progent is tracked by full documentation. Each Progent consultant has use of the support documentation transmitted by every consultant to each customer. The practice of detailing and organizing support activity allows more effective support and avoids a variety of common misfortunes such as when a service customer is virtually held hostage to a consultant who refuses to let go of vital service information.

  • Remote Network Monitoring with MS Operations Manager
    Progent is one of the only support firms to offer 24x7 network monitoring services based on MS System Center Operations Manager. Microsoft Operations Manager causes your network support to be anticipatory rather than reactive. By anticipating possible problems before they result in downtime, network monitoring can save your information network from stressful and costly service disruptions.
How Does Our Company Start Receiving Online Computer Help from Progent?
To get started with Progent's online help services or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT support, visit Immediate Online Support.















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