Low-cost Network Troubleshooting from Microsoft Certified Consultants for Businesses in Visalia, CA
By offering professional know-how when you require it, making available in-depth knowledge for critical applications, offering innovative services such as virtual server hosting, invoicing solely for help you receive, and charging no sign-up or retainer fees for standard services, Progent enables you to maximize the business value of your information network and cut support expenses. Progent understands that information system security, reliability, and performance are as important to small businesses as to large corporations but that smaller companies don't have the leverage to invest heavily in computer technology and internal service staffs. Progent's fundamental value proposition is that no network support organization can match Progent's ability to provide the IT support your company needs when you need it and at a cost you can afford.

For mid-size and large businesses, Progent can provide co-sourcing and project management support to add to the subject matter expertise of your internal IT support team. Co-sourcing can save money and help meet schedules for major projects like software design and development, business continuity planning, security audits, merging datacenters, or software migrations.

Progent can also provide access to certified experts to help your company to design and implement your cloud strategy.

Primary Technical Areas Serviced by Progent for Business Networks in Visalia, California
Progent provides the services of accredited experts for all aspects of business network technology found in small and midsize organizations. Products and technologies supported by Progent include:

Support Delivery Options for Visalia, California Companies
Progent offers a variety of options for providing small businesses and local governments with cost-effective computer services for technical support, system architecture, hosting, and IT management. Progent's model for delivering computer support is based on the Help Desk structure common to larger IT organizations. Progent's Help Desk Call Center Support Mechanism ensures rapid response, thorough service documentation, dependable follow-up, and strict expense control across a range of network support delivery alternatives that include online troubleshooting, onsite support, top-level consulting, as well as server and application hosting.

  • Remote Support
    Progentís Technical Response Center offers urgent and routine remote support for Windows, Linux, Apple OS X, and Cisco-based environments in the U.S. and worldwide. Progent's certified service experts can assist customers to troubleshoot and fix hardware and software issues without the cost or time loss of on-premises service calls. The background of Progent's network consultants allows them to handle most IT issues quickly. For complex problems, Progent's breadth of knowledge allows the support team to escalate troubleshooting tasks to world-class specialists. Progent provides a streamlined, web-based registration process for new clients to accommodate emergency situations and Progent charges per minute with zero sign-up fees or minimums, so you are invoiced only for the support you get. Experts you can access online include Cisco-qualified CCIEs, Microsoft-qualified MCSEs, and CISM-certified security engineers. Learn additional information concerning Progent's remote network troubleshooting expertise.

  • On-site Service
    Progent offers onsite computer support for registered customers in larger cities in the U.S. Progent's on-site support technicians can operate in conjunction with Progent's remote service engineers to deliver small and midsize companies the optimal solution: on-premises support professionals when you need them plus the remote expertise of Progent's worldwide staff of network consultants, security specialists, and business application programmers. The wait time for on-site support calls is typically less than 24 hours. There is no start-up or retainer charge for becoming a Progent client for on-premises service. Find out more concerning how to sign up for Progent's onsite computer service.

  • Phone Support
    Progent's Contact Center Outsourcing Services are intended for all companies who need prompt and dependable support from a professional Help Desk Call Center with effective telephone assistance, remote repair tools, and sufficient technical depth for full problem escalation. Since smaller businesses usually have limited information technology funds and can spare scant management attention for dealing with IT support, Progent's Contact Center Services can be the most cost-effective option to ensure that small business information systems stay productive. Learn more details concerning Progent's Helpdesk outsourcing services.

  • IT Consulting Expertise
    Progent offers small companies budget-friendly access to enterprise-class IT professionals who can deliver help with vital technologies including Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Windows Server expertise, Cisco network design, company-wide network security consulting, high availability network design, virtualization strategies, plus configuration, customization and training for small business applications including accounting, operations, business analytics, sales automation, and office productivity suites. Progent can help with short-term projects such as site moves and massive system upgrades, extended projects such as business analytics application programming and support, database software programming and DBA support, and web development, on-going services including System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting for network monitoring and system management, or emergency services such as data restoration and virus removal.

  • Application Hosting
    Progent offers hosting for critical business applications such as Exchange and MS SQL to provide small and midsize businesses with higher levels of dependability, protection, and performance than is possible using the type of internal data center that is achievable for most small and midsize organizations. Since Progent uses the same facilities that host the gear of some of the planet's biggest IT organizations, Progent can eliminate the expense of building and maintaining the systems required for world-class environmental control, power failover, and redundant Internet connectivity. For hosted application servers, Progent can also make sure that patches and service packs remain updated, security and efficiency is constantly tracked, and systems are consistently backed up and ready for complete and prompt recovery. Find out more about Progent's hosting for Exchange and other mission-critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service offers comprehensive hosting services for the entirety of a small or midsize organization's servers in an environment that not only delivers the highest level of availability and expandability but that is also simple for customers to transfer to another support firm or to move internally when your situation warrants it. Progent's Private Cloud hosting is founded on proven virtualization technologies that permit small businesses with mixed environments to save significantly on the costs of hardware, infrastructure maintenance, and IT administration while getting enterprise-class dependability and an unprecedented degree of vendor alternatives. In contrast to conventional Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting covers all server-centric applications in one centrally managed service, can handle the mixed- OS and non- standardized networks common with small businesses, and retains ownership of the software in the customer's hands so that moving to a different virtual host is fast, reliable, and affordable. This avoids becoming a captive to a specific hosting service while still providing all the cost savings related to ASP and SaaS hosting alternatives.

  • Hybrid Cloud Integration Consulting Services
    Progent can provide advanced remote support services to help organizations of any size integrate their information networks with leading public cloud platforms including Microsoft Azure and Amazon Web Services. Progent can help you to plan and administer hybrid ecosystems that can include Windows and Linux systems and applications in either cloud-centric systems or in hybrid architectures that seamlessly combine physical IT assets as well as public clouds. To help you to integrate public clouds with physical datacenters, Progent offers a range of public cloud migration support services such as Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Microsoft Azure planning and integration consulting, Amazon AWS cloud integration support, and Amazon Web Marketing Service development and debugging. Progent has over 15 years of background delivering high-level consulting services remotely, and Progent can help you complete your cloud integration initiatives on schedule and affordably.
Progent's Fixed-price Managed Services for Remote Network Monitoring and Management
Progent's low-cost ProSight series of network management outsourcing services is designed to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all facets of information assurance and compliance. ProSight managed services available from Progent include:
  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection solution that utilizes cutting edge behavior analysis technology to guard endpoint devices and physical and virtual servers against new malware assaults like ransomware and file-less exploits, which routinely evade traditional signature-matching AV products. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and offers a unified platform to automate the entire malware attack progression including protection, detection, mitigation, remediation, and forensics. Key features include one-click rollback using Windows VSS and automatic network-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Unified Endpoint Protection
    Progent's ProSight Enhanced Security Protection services deliver ultra-affordable multi-layer security for physical servers and virtual machines, desktops, mobile devices, and Microsoft Exchange. ProSight ESP uses contextual security and modern behavior analysis for continuously monitoring and responding to security assaults from all vectors. ProSight ESP offers two-way firewall protection, penetration alarms, device management, and web filtering via cutting-edge tools incorporated within one agent accessible from a unified console. Progent's data protection and virtualization consultants can assist you to plan and implement a ProSight ESP deployment that addresses your organization's unique requirements and that helps you achieve and demonstrate compliance with legal and industry information protection regulations. Progent will help you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that require immediate action. Progent's consultants can also assist your company to install and test a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent provide small and medium-sized businesses a low cost end-to-end solution for secure backup/disaster recovery (BDR). Available at a low monthly cost, ProSight Data Protection Services automates and monitors your backup processes and enables fast restoration of vital files, applications and virtual machines that have become lost or damaged as a result of hardware failures, software glitches, disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's cloud backup consultants can deliver advanced support to set up ProSight Data Protection Services to be compliant with government and industry regulatory requirements such as HIPPA, FIRPA, PCI and Safe Harbor and, whenever needed, can help you to recover your critical data. Learn more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Management
    Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for smaller businesses to map, monitor, reconfigure and troubleshoot their connectivity hardware like routers and switches, firewalls, and load balancers as well as servers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that infrastructure topology diagrams are always current, copies and displays the configuration information of almost all devices connected to your network, tracks performance, and generates alerts when potential issues are detected. By automating complex management and troubleshooting activities, WAN Watch can cut hours off ordinary chores such as making network diagrams, reconfiguring your network, locating devices that need important software patches, or resolving performance problems. Find out more details about ProSight WAN Watch infrastructure management services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption solution that incorporates the services and infrastructure of leading data security vendors to deliver web-based management and world-class security for all your email traffic. The hybrid architecture of Progent's Email Guard managed service integrates cloud-based filtering with an on-premises security gateway appliance to provide complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The Cloud Protection Layer serves as a first line of defense and keeps most unwanted email from reaching your security perimeter. This decreases your exposure to inbound attacks and conserves system bandwidth and storage. ProSight Email Guard's on-premises gateway appliance provides a deeper layer of inspection for incoming email. For outbound email, the local security gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and encryption. The onsite security gateway can also help Microsoft Exchange Server to track and protect internal email traffic that stays inside your security perimeter. Learn more about Progent's Email Guard spam filtering, virus defense, email content filtering and data leakage prevention.

  • ProSight LAN Watch: Server and Endpoint Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) technology to keep your network running efficiently by checking the state of critical computers that power your business network. When ProSight LAN Watch detects an issue, an alarm is sent automatically to your designated IT management staff and your assigned Progent engineering consultant so that any looming issues can be resolved before they have a chance to impact your network Find out more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a secure Tier III data center on a fast virtual host set up and maintained by Progent's network support professionals. Under Progent's ProSight Virtual Hosting model, the client owns the data, the OS platforms, and the applications. Because the environment is virtualized, it can be moved immediately to a different hardware solution without requiring a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not locked into one hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, retrieve and safeguard data related to your IT infrastructure, procedures, business apps, and services. You can instantly locate passwords or IP addresses and be warned automatically about upcoming expirations of SSL certificates ,domains or warranties. By updating and managing your network documentation, you can save up to 50% of time thrown away searching for vital information about your network. ProSight IT Asset Management features a common repository for holding and collaborating on all documents required for managing your business network like recommended procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and relating IT data. Whether youíre making improvements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you need the instant you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost alternative for small and medium-size organizations to obtain an unbiased assessment of the overall health of their IT system. Based on some of the leading remote monitoring and management platforms in the industry, and supervised by Progent's certified team of information technology experts, ProSight Network Audits show you how closely the deployment of your core network assets adhere to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate ROI such as a cleaner Active Directory (AD) system. Both versions also include a year of state-of-the-art remote network monitoring and management (RMM). Advantages can include lower-cost network management, improved compliance with government and industry security standards, more efficient utilization of IT resources, faster problem resolution, more dependable backup and recovery, and higher availability. Learn more information about Progent's ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service centered on a brief discussion with a Progent backup/recovery expert. The fact-finding interview is intended to help assess your organization's ability either to block or recover rapidly after a ransomware incident. Progent will consult with you personally to gather information about your existing antivirus tools and backup system, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can follow industry best practices to build a cost-effective AV and backup/recovery system that aligns with your company's requirements. For details, see The ProSight Ransomware Preparedness Report Service.

Why Progent Offers the Right Alternative for Visalia, California Businesses
Progent's size, scope of information technology skill, and experience with enterprise network support allow small and midsize companies to sidestep the pitfalls associated with excessive reliance on small support organizations or individual consultants.

Teaming with Progent's Experts allows your small business to:

  • Avoid Over Reliance on Freelance Consultants
    For network support, smaller companies often depend heavily on freelance consultants. Although individual support providers have lower overhead than more substantial support firms and can afford to charge apparently smaller fees, individuals are frequently too overworked to react rapidly to critical network problems. If a freelance consultant is busy with different client, ill, on vacation, or in class, the lack of backup staff may require your business to wait for assistance during a crisis. As your small business expands, system downtime or difficulties with line-of-business applications get more expensive. The dollars you believed you were saving on an independent consultant can evaporate quickly due to lower productivity. In addition, when independent engineers confront new problems, the lack of a big consulting team to fall back on for help requires them to train in place while your company ends up footing the costs for their ongoing training.

  • Gain Access to Expertise in Advanced Information Technology Solutions
    Many small support organizations or freelance engineers who concentrate on small business network consulting may excel at providing connect-the-dots solutions but don't have the background to work cost-effectively with complex network infrastructures with a variety of platforms, many locations, VoIP implementations, remote clients, interconnected financial and operational applications, eCommerce, and custom business applications. Progent's experience with global companies and Progent's extensive group of specialists can be valuable to your business because enterprise environments are characteristically complicated, integration problems demand thorough understanding of in many technical disciplines, and reaching a high degree of stability, reliability, and security requires industry-proven best practices.

  • Build a Solid Foundation for Seamless Growth
    Small businesses typically begin with a network implemented on a tight budget. Lacking a proper basis, a series of band-aid repairs often get thrown onto of a tenuous structure. As a company evolves, reliability and scalability problems can undermine the productivity of the business. These environments require thorough evaluation, smart strategic planning, and broad-based experience to upgrade to a network environment that will provide the solid foundation to meet current business needs and support future growth.

  • Partner with Solution Providers, Not Product Vendors
    Small businesses require direction and insight to navigate through an ever more complex maze of technology alternatives offered for enabling business growth and improving efficiency. They do not need a network engineer or support firm that tries to sell them products. Progent eliminates conflicts of interest by not reselling any products. Progent offers services and expertise only. This permits Progent to align consulting support with the genuine needs of clients. Mixing IT consulting and product selling can lead to a situation where the recommended solution is built around a preselected vendor rather than being based on the actual needs of a customer.

Contact Progent
If your Visalia, California company wants to get in touch with Progent to find out about IT outsourcing, consulting, or tech support services, phone 800-993-9400 or go to Contact Progent.

Immediate Online Network Support
For fast online help, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).
















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