Professional Online Support for Visalia, California Computer Networks from Certified Consultants
Small companies have typically been ignored by major IT service firms. Many small businesses allow themselves to grow excessively dependent on individual engineers or small support firms who don't have the bandwidth or broad skill sets to respond quickly or efficiently to network emergencies. Other small companies turn to giant service providers staffed with technicians able to provide by-the-numbers fixes for common issues but who are missing the experience and versatility to deal with the diversity of configurations and absence of standards typical of small business IT networks.

Progent's proven methodology for delivering low-cost and effective network service to small businesses has made Progent one of the top Microsoft Gold IT service firms in the industry. Progent has delivered online help to businesses in every state in the United States and offers onsite help in almost all zip codes.

For mid-size and large businesses, Progent can provide co-sourcing and project management services to reinforce the subject matter expertise of your in-house network support team. This can save money and help meet schedules for major IT initiatives such as application programming, disaster recovery preparedness, security audits, office consolidations, or software migrations.

Progent can in addition provide access to certified experts to help your company to plan and execute a sensible cloud computing strategy.

Main IT Areas Serviced by Progent for Business Networks in Visalia, California
Progent provides the services of accredited consultants for all aspects of business network technology deployed in small and midsize organizations. Products and technologies serviced by Progent's consultants include:

Service Delivery Alternatives for Visalia, California Businesses
Progent has a selection of alternatives for providing small and midsize businesses with affordable computer services for technical support, system architecture, hosting, and IT administration. Progent's paradigm for providing network support services is based on the Call Center operational structure familiar to larger IT support organizations. Progent's Helpdesk Service Mechanism promotes rapid response, comprehensive service documentation, consistent follow-through, and strict cost monitoring for a range of IT service delivery modes that include remote repairs, onsite support, high-end consulting, as well as server hosting.

  • Online Service
    Progentís Technical Response Center provides emergency and routine online service for Microsoft Windows, Linux, Apple OS X, and Cisco-based systems in the U.S. and worldwide. Progent's certified support professionals can assist customers to troubleshoot and fix hardware and software issues without the expense or time loss of on-premises service calls. The experience of Progent's network engineers allows them to resolve most network issues rapidly. For the most challenging problems, Progent's depth of expertise allows the support team to escalate support calls to advanced subject matter experts. Progent offers a streamlined, web-accessible signup process for new clients to address emergency network problems and Progent charges by the minute with zero sign-up fees or minimums, so you are invoiced only for the help you get. Experts you can access remotely include Cisco-qualified CCIE network engineers, Microsoft-certified MCSE consultants, and CISM-certified security professionals. Find out additional details concerning Progent's remote network troubleshooting services.

  • On-site Support
    Progent offers on-site technical assistance for signed-up clients in major metropolitan areas in the United States. Progent's on-site support personnel can work in tandem with Progent's online support engineers to deliver small and midsize businesses the optimal solution: in-person support technicians when you require them plus the on-line expertise of Progent's worldwide team of IT consultants, security professionals, and business software programmers. The response time for in-person support visits is typically less than one business day. There is no sign-up or retainer fee for becoming a Progent client for on-premises service. Find out more concerning how to sign up for Progent's onsite computer support services.

  • Help Desk Call Center
    Progent's Contact Center Outsourcing Services are designed for small and midsize businesses and local governments who require prompt and dependable access to a professional Contact Center with efficient telephone support, online troubleshooting tools, and enough technical strength for full problem escalation. Because smaller companies usually are constrained by limited information technology funds and can provide scant executive attention for dealing with network support tasks, Progent's Contact Center Services can be the most cost-effective option to ensure that business computer networks are always up and running. Learn more details concerning Progent's Help Desk Call Center outsourcing services.

  • Consulting Expertise
    Progent offers small businesses budget-friendly availability of enterprise-class consultants who can provide help with critical technologies including Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server expertise, Cisco network design, company-wide network protection consulting, fault tolerant network consulting, server virtualization strategies, plus integration, customization and training for small business software such as accounting, operations, management reporting, CRM, and office productivity suites. Progent can help with one-shot projects such as office relocations and major software upgrades, longer term projects like management analytics application programming and support, database application programming and administration support, and web design, continuing services including System Center 2012 Operations Manager support and Operations Manager 2016 consulting for network health monitoring and system administration, or urgent services such as disaster recovery and malware removal.

  • Application Hosting
    Progent offers hosting for critical business applications such as Exchange and SQL Server in order to provide small and midsize companies with greater levels of dependability, security, and performance than is possible using the class of in-house data center that is practical for the majority of small and midsize companies. Because Progent utilizes the same data centers that support the gear of some of the planet's biggest information technology companies, Progent can eliminate the expense of creating and managing the infrastructure required for enterprise-class cooling, power failover, and redundant Internet access. For hosted applications, Progent can also ensure that upgrades and revisions remain current, protection and efficiency is constantly monitored, and systems and data files are regularly backed up and available for complete and prompt recovery. Find out additional information concerning Progent's hosting for Exchange Server and other mission-critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting provides complete hosting for the entirety of a small or midsize company's production servers in an environment that not only delivers the top level of availability and scalability but that is also simple for customers to migrate to another service firm or to move internally if your situation calls for it. Progent's Private Cloud hosting is built around proven virtual server technologies that permit small businesses with mixed environments to save significantly on the costs of hardware, system support, and network management while achieving world-class availability and an unparalleled level of vendor independence. In contrast to conventional Software as a Service hosting offerings, Progent's Private Cloud Hosting encompasses all server-centric software in a single centrally administered package, can support the mixed- OS and non- standardized environments typical of smaller businesses, and retains ownership of the software licenses in the customer's possession so that moving to a different virtual system is quick, safe, and inexpensive. This avoids ending up a prisoner of a specific hosting provider while still offering all the savings related to SaaS hosting alternatives.

  • Hybrid Cloud Planning and Integration Consulting
    Progent offers advanced remote support services to help companies of any size connect their networks with popular public cloud platforms such as Azure and Amazon Web Services. Progent can help you to design and manage cost-effective ecosystems that support Windows and Linux operating systems and applications in both cloud-based solutions or in hybrid architectures that utilize physical resources as well as cloud services. To help you to incorporate cloud services with physical datacenters, Progent offers a variety of public cloud integration support services such as Office 365 Exchange Online integration solutions with on-premises Exchange, Azure design and integration services, Amazon Web Services (AWS) cloud integration, and Amazon Web Marketing Service (WMS) development and debugging. Progent has over 15 years of experience delivering advanced consulting support remotely, and Progent can help you successfully carry out your cloud migration initiatives on schedule and affordably.

Unique Benefits of Working with Progent
As a Microsoft Gold Certified Partner and a Microsoft Small Business Specialist, Progent is a recognized expert at the baseline system software and office productivity applications important to most small and mid-size businesses. As a Cisco-qualified partner, Progent also can provide expertise for an ever more sophisticated array of infrastructure technologies including firewalls, routers and switches, voice-over-IP solutions, and wireless networking. Furthermore, Progent's CISSP-certified security consultants, CISM-qualified security engineers, CISA-authorized security audit specialists and GIAC-qualified information assurance experts can provide a business-wide view of system protection and can assist with complex security programs such as Security information and Event Management (SIEM) solutions to help enterprises comply with industry standards and statutory regulations for network information security and reporting.

The breadth and depth of Progent's engineering staff offer a unique array of advantages to customers wishing to maximize the business value of their IT network within a realistic budget. These benefits include:

  • Best Practices
    Progentís staff of Microsoft and Cisco qualified experts average longer than ten years of hands-on professional experience, at the front lines of network service, performing a wide range of technical projects for an extensive mix of customers. Each Progent consultant shares a proven set of personal best practices which are incorporated into company-wide leading practices training that Progent instills in its consulting team. This ensures that you get not just world-class IT skills, but also a consultant with field-tested methods for resolving actual IT problems efficiently. Read additional information concerning Progent's best practices for network consulting.

  • Efficient Pricing Model
    Progent's pricing model is to charge for phone service and in-person visits by the minute. As a result, you pay exclusively for delivered support. Progent does not impose a more expensive rate for off-hours or urgent service, and Progent does not bill for travel except for emergency support where on-site time is less than four hours. Also, Progent imposes no sign-up fee and requires no monthly commitment for support services provided during normal business hours. Many service organizations impose substantial minimum payments or bill in increments of fifteen minutes or more. Progent's small pricing granularity does away with big invoices for quick fixes. An additional benefit of granular billing is that customers are less inclined to allow minor issues to stay unaddressed until they grow into major problems. Learn more details about Progent's value pricing for IT outsourcing.

  • Comprehensive Documentation of Delivered Services
    Progent has created a comprehensive service reporting system that records and formats detailed documentation for all billed support activities. Unlike many freelance consultants or local support firms who provide minimal documentation or details of tasks performed, every service delivered by Progent is tracked by full documentation. Each Progent consultant has access to the support reports given by every consultant to every client. The discipline of detailing and organizing service activity allows more efficient service and avoids a slew of common problems such as when a service customer is virtually held hostage to a consultant who wonít let go of the keys to the kingdom. Read more about Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's consultants to customers. By teaching clients to resolve technical issues that are within their comfort zone, Progent is able to concentrate on offering hard-to-find skills where Progent has few competitors. Small companies who work with independent consultants or who employ in-house IT staffs gain when Progent transfers information about new technology and tested methodologies to make their networks more reliable, protected, and productive. Learn more concerning Progent's knowledge transfer services.

Get in Touch with Progent
In case your Visalia, California business wants to contact Progent to find out about network outsourcing, consulting, or tech support services, call 800-993-9400 or refer to Contact Progent.

Immediate Remote Network Assistance
For fast online support, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).
















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