Professional Remote Troubleshooting for Visalia, California Networks from Microsoft Certified Engineers
Small companies have traditionally been ignored by large IT support organizations. Many small businesses allow themselves to become overly dependent on freelance engineers or small consulting organizations who don't have the bandwidth or comprehensive knowledge to react promptly or efficiently to technical crises. Other small businesses resort to mass-market support providers staffed with personnel taught to provide standardized solutions to ordinary issues but who do not have the experience and versatility to handle the diversity of environments and absence of standardization that characterizes small company information systems.

Progent's proven methodology for providing low-cost and effective network support to small businesses has made Progent among the top Microsoft Gold network service firms in the country. Progent has provided online help to small businesses in every state in the U.S. and can dispatch in-person technical support in almost all zip codes.

For mid-size and large businesses, Progent offers co-sourcing and project management services to reinforce the subject matter expertise of your in-house network support staff. This can reduce expenses and minimize technical risks for major IT initiatives like software development, business continuity preparedness, network security audits, office consolidations, or software migrations and upgrades.

Progent can also provide access to certified consultants to assist your company to design and implement your cloud strategy.

Main Products and Technologies Serviced by Progent for Business Networks in Visalia, California
Progent's team of certified experts provides support for virtually all aspects of network technology deployed by businesses of all sizes. Areas served by Progent in and around Visalia include:

Support Delivery Options Available for Visalia, California Businesses
Progent has a variety of options for providing small and midsize companies with affordable computer services for troubleshooting, system architecture, hosting, and IT administration. Progent's model for delivering network support services is based on the Help Desk Call Center operational structure common to big IT support organizations. Progent's Contact Center Service Model promotes rapid response, thorough activity records, reliable follow-through, and tight expense monitoring for a range of network service delivery alternatives that include remote repairs, on-premises help, top-level consulting, as well as server hosting.

  • Online Service
    Progentís Technical Response Center (TRC) provides emergency and routine online support for Microsoft Windows, Linux, Apple, and Cisco-powered environments in the United States and globally. Progent's certified service professionals can help customers to analyze and fix network problems without the expense or time loss of in-person support calls. The background of Progent's network engineers allows them to resolve the majority of IT problems quickly. For the most complex issues, Progent's breadth of knowledge makes it possible to escalate troubleshooting tasks to advanced specialists. Progent provides a streamlined, web-based signup process for first-time customers to address urgent situations and Progent bills per minute with zero startup fees or minimums, so you pay only for the support you get. Experts available remotely include Cisco-certified CCIEs, Microsoft-qualified MCSE consultants, and CISA-certified security professionals. Find out additional details concerning Progent's remote network support services.

  • Onsite Support
    Progent provides onsite computer assistance for signed-up customers in major metropolitan areas in the U.S. Progent's on-site support personnel can work in conjunction with Progent's online support engineers to deliver small companies the best of both worlds: on-premises service technicians when you need them plus the remote help of Progent's seasoned staff of network engineers, security specialists, and business application developers. The response time for in-person support visits is usually less than 24 hours. Progent requires no sign-up or retainer fee for registering as a Progent customer for on-premises support. Learn more concerning how to register for Progent's onsite network support.

  • Phone Support
    Progent's Helpdesk Outsourcing Services are intended for small and midsize companies who require prompt and dependable access to an online Contact Center with efficient telephone assistance, online troubleshooting tools, and sufficient technical depth for all needed escalation. Since small and midsize businesses usually have tight information technology funds and can spare scant management attention for handling IT support tasks, Progent's Contact Center Services could be the most efficient way to ensure that small business computer networks stay up and running. Read more about Progent's Contact Center outsourcing services.

  • Consulting Expertise
    Progent offers small and midsize companies affordable access to enterprise-class consultants who can deliver help with vital products and technologies including Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server support, Cisco network architecture, company-wide network security consulting, fault tolerant network consulting, virtual server solutions, plus configuration, programming and training for business applications such as financials, ERP and MRP, management reporting, CRM, and office productivity software. Progent can help with one-time projects including site moves and major software migrations, longer term initiatives such as management information software development and support, database software development and administration support, and web development, continuing services including System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting for network health monitoring and network management, or emergency services like disaster recovery and malware cleanup.

  • Application Server Hosting
    Progent can host key business applications like Microsoft Exchange Server and Microsoft SQL Server to provide small companies with greater degrees of reliability, security, and recoverability than is possible using the class of on-site data center that is realistically affordable for most small and midsize businesses. Since Progent uses the same data centers that support the gear of many of the world's biggest information technology organizations, Progent can save you the expense of creating and maintaining the infrastructure needed for enterprise-class cooling, power failover, and uninterruptible Internet connectivity. For managed application servers, Progent can also see to it that upgrades and revisions remain updated, security and performance is continually tracked, and systems are consistently archived and ready for full and prompt restoration. Learn more about Progent's hosting for Exchange and other critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service offers complete hosting for all of a small or midsize company's production servers in a setting that not only delivers the top level of fault-tolerance and expandability but that is also convenient for customers to transfer to another service provider or to move internally when your circumstance calls for it. Progent's Private Cloud hosting service is built around proven virtual server technologies that permit companies with multi-vendor environments to benefit significantly on the expense of capital equipment, infrastructure support, and network management while getting world-class reliability and an unparalleled level of vendor flexibility. Unlike conventional SaaS hosting models, Progent's Private Cloud Hosting Service encompasses all server-based applications in one centrally managed solution, can handle the multi- platform and loosely standardized networks typical of smaller companies, and retains control of the licenses in the customer's hands so that moving to a new virtual host is fast, reliable, and inexpensive. This avoids becoming a prisoner of a specific hosting service while still providing all the savings associated with ASP and SaaS hosting services.

  • Hybrid Cloud Migration Support
    Progent offers expert online consulting services to help businesses of any size connect their information networks with leading public clouds such as Azure and Amazon Web Services. Progent can help you to plan and administer hybrid environments that support Windows and Linux systems and applications in both cloud-based systems or in hybrid topologies that combine on-premises resources along with public cloud services. To help you to integrate cloud services with physical datacenters, Progent offers a range of public cloud integration services that include Office 365 integration solutions with on-premises Exchange deployments, Azure design and deployment consulting, Amazon Web Services cloud migration, and Amazon Web Marketing Service development and troubleshooting. Progent has more than 15 years of background delivering high-level consulting services online, and Progent can make sure you complete your cloud integration projects on schedule and affordably.
Progent's Low-Cost Managed Services for Information Assurance
Progent's affordable ProSight series of network monitoring and management services is intended to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all facets of information assurance. Managed services offered by Progent include:
  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email filtering and encryption solution that uses the technology of top information security vendors to provide centralized management and world-class protection for all your inbound and outbound email. The powerful structure of Email Guard managed service integrates a Cloud Protection Layer with a local security gateway device to provide advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. ProSight Email Guard's Cloud Protection Layer acts as a preliminary barricade and keeps the vast majority of unwanted email from reaching your network firewall. This decreases your exposure to external threats and conserves system bandwidth and storage. ProSight Email Guard's onsite gateway device adds a further level of analysis for incoming email. For outgoing email, the local gateway provides anti-virus and anti-spam filtering, DLP, and encryption. The on-premises security gateway can also help Exchange Server to monitor and protect internal email traffic that stays within your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus defense, content filtering and data leakage protection.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes next generation behavior machine learning technology to guard endpoint devices as well as physical and virtual servers against modern malware attacks like ransomware and file-less exploits, which routinely evade traditional signature-based anti-virus products. ProSight Active Security Monitoring safeguards local and cloud-based resources and offers a single platform to automate the complete malware attack progression including filtering, infiltration detection, containment, cleanup, and forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight DPS: Managed Cloud Backup and Recovery
    ProSight Data Protection Services from Progent offer small and medium-sized businesses a low cost end-to-end solution for secure backup/disaster recovery. Available at a low monthly rate, ProSight Data Protection Services automates your backup processes and enables rapid recovery of critical files, apps and virtual machines that have become unavailable or corrupted as a result of hardware breakdowns, software bugs, natural disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's BDR specialists can provide advanced support to set up ProSight DPS to be compliant with government and industry regulatory requirements like HIPPA, FIRPA, and PCI and, whenever needed, can help you to recover your business-critical information. Find out more about ProSight DPS managed cloud backup.

  • ProSight WAN Watch: Infrastructure Management
    Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for smaller organizations to map, monitor, optimize and debug their networking hardware such as switches, firewalls, and wireless controllers plus servers, endpoints and other devices. Using cutting-edge RMM technology, WAN Watch ensures that network diagrams are kept updated, copies and displays the configuration of virtually all devices on your network, monitors performance, and sends notices when problems are discovered. By automating tedious management processes, WAN Watch can cut hours off common chores such as making network diagrams, expanding your network, finding devices that require important updates, or identifying the cause of performance issues. Find out more details about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight Systems Watch: Server and Desktop Remote Monitoring and Management
    ProSight Systems Watch is Progentís server and desktop monitoring service that incorporates advanced remote monitoring and management techniques to keep your network operating efficiently by checking the state of critical assets that drive your information system. When ProSight Systems Watch detects a problem, an alarm is transmitted immediately to your designated IT personnel and your assigned Progent engineering consultant so all potential problems can be resolved before they have a chance to impact productivity Find out more details about ProSight Systems Watch server and desktop management services.

Why Progent Offers the Right Alternative for Visalia, California Businesses
Progent's staff size, scope of information technology skill, and experience with corporate network support allow small and midsize companies to sidestep the problems associated with over reliance on small service organizations or individual consultants.

Teaming with Progent's Experts allows your business to:

  • Avoid Excessive Reliance on Freelance Support Consultants
    For IT services, smaller businesses sometimes depend heavily on independent engineers. Though individual service engineers carry lower overhead than more substantial IT service firms and can typically charge nominally lower rates, freelancers are occasionally too busy to respond rapidly to critical situations. If a freelance consultant is busy with another client, sick, on travelling, or in training, the lack of backup staff may require your business to go without help in case of an emergency. The more your company expands, network unavailability or difficulties with line-of-business applications become more expensive. The money you believed you were conserving on an independent consultant can be eaten up fast because of lower output. In addition, when freelance engineers confront unfamiliar technologies, the lack of a large engineering group to rely on for advice forces them to train with the meter running while your business ends up footing the costs for their continuing education.

  • Gain Access to Expertise in Complex Information Technology Solutions
    Many smaller service firms or independent engineers focused on small business network support are capable of providing routine fixes but lack the experience to work efficiently with complicated network environments with a variety of platforms, many sites, VoIP implementations, mobile clients, interconnected accounting and operational applications, data-driven web sites, and specialized line-of-business applications. Progent's experience with worldwide companies and Progent's large group of experts can benefit your company because enterprise networks are inherently complex, integration issues require in-depth understanding of in many technical disciplines, and achieving a high degree of robustness, availability, and protection calls for enterprise-proven processes.

  • Create a Solid Basis for Seamless Growth
    Small businesses typically start with an IT system cobbled together on a tight budget. Without a carefully designed architecture, a sequence of ad hoc fixes often get thrown onto of a weak foundation. As a business evolves, reliability and expandability problems can undermine the productivity of the business. Such networks need proper assessment, intelligent business analysis, and in-depth experience to upgrade to an IT infrastructure that will act as the reliable foundation to handle current business needs and support future growth.

  • Work with Solution Finders, Not Product Resellers
    Smaller businesses require guidance and education to navigate through an ever more complex maze of technology alternatives offered for accelerating business growth and improving productivity. They do not need an IT engineer or support organization that tries to sell them products. Progent eliminates conflicts of interest by not reselling any products. Progent sells services only. This allows Progent to match consulting services with the real needs of clients. Combining IT support and product selling can lead to a situation where the proposed solution is built around a predetermined vendor instead of being driven by the actual requirements of a client.

How to Contact Progent
In case your Visalia, California company needs to get in touch with Progent to ask about network outsourcing, consulting, or tech support, phone 800-993-9400 or refer to Contact Progent.

Immediate Online Technical Assistance
For immediate remote assistance, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).

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