Visalia, CA Remote Support from Certified Computer Network Service Consultants
Progent's network technical support services can deliver your Visalia, CA business low cost and dependable access to enterprise-class consulting professionals. By providing IT consulting service when you require it, offering advanced expertise for critical technologies, delivering unique support such as 24x7 network monitoring, and billing only for services you use, Progent offers your Visalia, California business an affordable solution for optimizing the productivity and profitability of small business networks. Whether you run an on-premises system, connect to cloud resources, or manage a hybrid cloud/on-premises network, Progent is the smart choice for organizations and local governments to build and maintain a robust and secure information network and to have quick access to the seasoned support ordinarily restricted to corporations who can support a sizeable internal information technology staff.

For mid-size and large businesses, Progent offers co-sourcing and project management services to add to the subject matter expertise of your internal network support group. Co-sourcing can reduce expenses and minimize technical risks for big projects such as software programming, disaster recovery planning, security evaluations, office consolidations, or technology migrations.

Progent can in addition provide the services of accredited consultants to assist your business to design and execute your cloud strategy.

Popular Areas of Expertise Supported by Progent's Consultants for Businesses in Visalia, California
Progent's national team of certified consultants offers help for virtually all aspects of information technology deployed by businesses of any size. Practice areas served by Progent in and around Visalia include:

Service Delivery Options Available for Visalia, California Companies
Progent has a selection of alternatives for providing small and midsize businesses and local governments with cost-effective computer services for technical support, system architecture, hosting services, and IT management outsourcing. Progent's model for delivering network support services is built on the Call Center structure common to big IT groups. Progent's Help Desk Call Center Service Model ensures rapid support, comprehensive activity records, consistent follow-up, and tight cost monitoring across an array of network service delivery modes that include online troubleshooting, in-person help, top-level consulting, plus server and application hosting.

  • Remote Support
    Progentís Technical Response Center offers emergency and scheduled online support for Microsoft Windows, Linux, Apple Mac, and Cisco-based environments in the United States and worldwide. Progent's seasoned service experts can assist clients to troubleshoot and repair hardware and software issues without the cost or delay of travel for onsite service visits. The experience of Progent's IT consultants makes it possible to handle most IT issues rapidly. For complex problems, Progent's depth of knowledge makes it possible to escalate support calls to advanced subject matter experts. Progent offers a convenient, web-based signup procedure for new clients to accommodate emergency network problems and Progent bills per minute with zero startup fees or time minimums, so you are invoiced only for the support you get. Experts available remotely include Cisco-certified CCIE network engineers, Microsoft-qualified MCSE consultants, and CISSP-certified security professionals. Learn more information about Progent's online network troubleshooting services.

  • On-site Service
    Progent offers onsite computer support for registered clients in major metropolitan areas in the U.S. Progent's on-site service personnel can work in tandem with Progent's remote service engineers to give small and midsize businesses the ideal combination: in-person service technicians when you need them plus the remote expertise of Progent's worldwide team of IT engineers, security specialists, and business application programmers. The wait time for on-site support calls is usually less than 24 hours. There is no sign-up or retainer fee for registering as a Progent customer for on-premises service. Learn more details concerning why to register for Progent's onsite computer support.

  • Help Desk
    Progent's Help Desk Call Center Outsourcing Services are designed for all businesses who need fast and dependable support from a professional Helpdesk with effective phone support, online repair capability, and sufficient technical depth for all needed escalation. Because small and midsize companies usually are constrained by limited information technology funds and can spare scant executive attention for dealing with IT support, Progent's Helpdesk Outsourcing Services could be the most cost-effective option to ensure that small business computer systems stay up and running. Learn more details concerning Progent's Helpdesk outsourcing services.

  • Consulting Services
    Progent provides small and midsize companies affordable access to world-class consultants who can provide assistance with vital products and technologies such as Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server and application expertise, Cisco network infrastructure, network protection engineering, non-stop it system consulting, server virtualization solutions, plus integration, programming and support for business programs including accounting, operations, reporting, CRM, and productivity suites. Progent can help with short-term projects including site relocations and major system upgrades, longer term projects such as management information software development and support, database software development and DBA support, and web design, on-going support such as System Center 2012 Operations Manager expertise and SCOM 2016 consulting services for IT infrastructure monitoring and network administration, or emergency response such as data restoration and virus cleanup.

  • Application Hosting
    Progent can host key applications like Microsoft Exchange Server and Microsoft SQL to provide small and midsize businesses with higher degrees of reliability, security, and recoverability than is feasible using the class of internal data center that is achievable for most small companies. Since Progent utilizes the same data centers that host the equipment of some of the planet's biggest IT companies, Progent can eliminate the investment in creating and managing the systems required for enterprise-class cooling, electrical failover, and uninterruptible Internet connectivity. For hosted application servers, Progent can also see to it that upgrades and revisions remain current, security and performance is constantly monitored, and systems and data files are consistently archived and ready for full and rapid restoration. Learn additional information about Progent's hosting for Microsoft Exchange Server and other mission-critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service provides comprehensive hosting services for the entirety of a small organization's production servers in a setting that not only delivers the highest level of availability and scalability but that is also convenient for clients to migrate to a different service provider or to bring internally when your situation warrants it. Progent's Private Cloud hosting service is founded on proven virtual server technologies that allow businesses with multi-vendor networks to save dramatically on the costs of capital equipment, infrastructure support, and IT administration while getting enterprise-class dependability and an unparalleled degree of vendor alternatives. Unlike conventional SaaS hosting models, Progent's Private Cloud Hosting Service covers all server-centric software in one centrally administered service, can support the mixed- OS and loosely standardized networks common with smaller businesses, and keeps ownership of the software in the customer's hands so that migrating to a new virtualized host is fast, reliable, and inexpensive. This eliminates ending up a captive to a single hosting service while still offering all the cost savings related to ASP and SaaS hosting alternatives.

  • Hybrid Cloud Integration Consulting Services
    Progent offers advanced remote support to help organizations of any size integrate their IT infrastructure with popular public cloud platforms such as Microsoft Azure and Amazon Web Services (AWS). Progent can assist you to plan and administer cost-effective environments that support Windows and Linux systems and apps in both cloud-centric systems or in hybrid architectures that seamlessly combine local IT assets as well as public clouds. To help you to incorporate cloud services with physical datacenters, Progent can provide a variety of public cloud integration services that include Office 365 integration solutions with on-premises Exchange deployments, Azure planning and deployment services, Amazon Web Services (AWS) cloud integration, and Amazon Web Marketing Service development and debugging. Progent has over 15 years of experience delivering advanced consulting expertise remotely, and Progent can make sure you successfully carry out your cloud migration projects on schedule and affordably.
Progent's Flat-rate Managed Services for Remote Network Monitoring and Management
Progent's low-cost ProSight family of network management outsourcing services is designed to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all aspects of information assurance. ProSight managed services available from Progent include:
  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email filtering and encryption solution that uses the technology of leading information security companies to deliver web-based management and comprehensive protection for your inbound and outbound email. The powerful structure of Email Guard integrates cloud-based filtering with a local security gateway appliance to provide advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne threats. ProSight Email Guard's Cloud Protection Layer serves as a preliminary barricade and keeps most unwanted email from making it to your security perimeter. This decreases your exposure to inbound attacks and saves system bandwidth and storage. ProSight Email Guard's onsite security gateway device provides a further level of inspection for incoming email. For outbound email, the on-premises gateway provides AV and anti-spam filtering, protection against data leaks, and email encryption. The on-premises gateway can also assist Exchange Server to monitor and safeguard internal email that stays inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus defense, content filtering and data leakage prevention.

  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes next generation behavior-based analysis tools to defend endpoint devices and physical and virtual servers against modern malware attacks such as ransomware and file-less exploits, which easily get by traditional signature-based AV products. ProSight Active Security Monitoring safeguards on-premises and cloud resources and provides a unified platform to manage the complete threat lifecycle including filtering, identification, mitigation, remediation, and post-attack forensics. Key features include one-click rollback using Windows VSS and automatic network-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Data Protection Services: Managed Cloud Backup
    ProSight Data Protection Services from Progent offer small and medium-sized organizations an affordable and fully managed service for reliable backup/disaster recovery. For a low monthly price, ProSight Data Protection Services automates your backup processes and allows fast recovery of critical data, apps and virtual machines that have become lost or damaged due to hardware breakdowns, software glitches, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware images. Important data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's BDR specialists can deliver world-class expertise to configure ProSight Data Protection Services to to comply with government and industry regulatory requirements like HIPPA, FINRA, PCI and Safe Harbor and, when necessary, can assist you to restore your critical information. Read more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight WAN Watch: Infrastructure Management
    Progentís ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for small and mid-sized businesses to diagram, track, reconfigure and debug their networking appliances like routers and switches, firewalls, and load balancers as well as servers, printers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch makes sure that network diagrams are kept updated, captures and displays the configuration of almost all devices connected to your network, tracks performance, and generates alerts when problems are detected. By automating time-consuming network management activities, ProSight WAN Watch can knock hours off ordinary chores like network mapping, expanding your network, locating devices that require critical software patches, or isolating performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Endpoint Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management technology to keep your IT system operating efficiently by tracking the state of vital computers that drive your business network. When ProSight LAN Watch uncovers a problem, an alert is sent immediately to your specified IT management staff and your Progent consultant so that any looming problems can be resolved before they have a chance to disrupt productivity Learn more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a secure Tier III data center on a fast virtual host configured and maintained by Progent's network support professionals. Under Progent's ProSight Virtual Hosting model, the client owns the data, the OS platforms, and the applications. Because the system is virtualized, it can be ported immediately to an alternate hosting environment without requiring a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, retrieve and protect information related to your IT infrastructure, processes, applications, and services. You can quickly locate passwords or serial numbers and be alerted about upcoming expirations of SSL certificates or warranties. By cleaning up and managing your network documentation, you can eliminate as much as 50% of time thrown away trying to find vital information about your network. ProSight IT Asset Management features a centralized location for holding and sharing all documents required for managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and associating IT information. Whether youíre making enhancements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you need the instant you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost way for small and mid-size organizations to obtain an unbiased assessment of the health of their IT system. Based on some of the leading remote monitoring and management platforms in the industry, and overseen by Progent's certified group of information technology experts, ProSight Network Audits help you see how well the configuration of your core network devices adhere to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant ROI like a cleaner Active Directory (AD) system. Both versions also come with a year of state-of-the-art remote network monitoring and management. Benefits can include simpler management, improved compliance with government and industry security regulations, higher utilization of network resources, faster troubleshooting, more dependable backup and recovery, and higher availability. Read more information about ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service based on a phone interview with a Progent information assurance expert. The interview is intended to help evaluate your organization's preparedness to stop or recover rapidly after a ransomware incident. Progent will work with you personally to gather information concerning your current antivirus tools and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can follow industry best practices to deploy an efficient security and backup/recovery environment that meets your business needs. For details, refer to The ProSight Ransomware Preparedness Report Service.

Special Benefits of Teaming with Progent
As a Microsoft Gold Certified Partner and a Microsoft Small Business Specialist, Progent is an acknowledged expert at the baseline system software and office productivity programs used by the majority of small and mid-size businesses. As a Cisco-qualified partner, Progent also offers expertise for an increasingly sophisticated collection of network products including firewalls, routers and switches, VoIP options, and wireless networking. Furthermore, Progent's CISSP-qualified security experts, CISM-authorized security engineers, CISA-qualified security audit specialists and GIAC-certified information assurance professionals can provide a company-wide perspective on network security and can assist with advanced security programs such as SIEM solutions to help companies meet business guidelines and statutory regulations for IT data protection and reporting.

The breadth and depth of Progent's consulting team offer a powerful set of benefits to clients trying to maximize the business value of their IT network within an affordable budget. These benefits include:

  • Best Service Methodology
    Progentís team of Microsoft and Cisco certified consultants average longer than a decade of hands-on industry background, in the trenches of IT support, executing a broad range of IT projects for an extensive mix of clients. Each Progent support professional shares a proven collection of personal best practices which are incorporated into company-wide best practices standards that Progent teaches its consulting personnel. This means that you get not only expert technical skills, but also a consultant with field-tested approaches for fixing actual IT problems efficiently. Read additional information concerning Progent's best practices for network consulting.

  • Granular Pricing Structure
    Progent's pricing policy is to charge for online support and in-person help per minute. Consequently, you pay only for delivered support. Progent does not demand a more expensive rate for off-hours or urgent support, and Progent does not bill for travel time except for urgent calls where on-site time is less than 4 hours. Also, Progent imposes no startup charge and requires no monthly commitment for support services provided during normal business hours. Many support firms demand substantial minimum payments or charge in increments of fifteen minutes or more. Progent's one-minute billing granularity eliminates major bills for quick repairs. Another advantage of granular pricing is that you are less inclined to permit minor problems to fester until they grow into big ones. Find out more details about Progent's value pricing for IT outsourcing.

  • Comprehensive Documentation of IT Support
    Progent has developed a comprehensive service reporting system that stores and formats detailed documentation for all billed services. Unlike some freelance consultants or small support organizations who provide minimal documentation or specifics of services done, each service provided by Progent is tracked by full documentation. Every Progent staff member has use of the support reports given by each consultant to each customer. The discipline of detailing and archiving support activity results in more efficient service and eliminates a variety of typical misfortunes such as when a service customer is virtually held captive to a consultant who refuses to release the keys to the kingdom. Learn more about Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's support experts to customers. By teaching clients to deal with technical issues that are within their scope, Progent is able to concentrate on offering high-value skills where Progent faces few competitors. Small businesses who utilize freelance consultants or who maintain in-house support personnel gain when Progent transfers knowledge about new technology and tested methodologies to make their networks more reliable, secure, and efficient. Learn more details concerning Progent's knowledge transfer services.

Contact Progent
In case your Visalia, California business needs to contact Progent to ask about network outsourcing, consulting, or technical support, call 800-993-9400 or see Contact Progent.

Fast Online Technical Help
For immediate online support, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).
















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