Professional Online Support for Visalia, California Computer Networks from Certified Consultants
Small companies have typically been ignored by major IT service firms. Many small businesses allow themselves to grow excessively dependent on individual engineers or small support firms who don't have the bandwidth or broad skill sets to respond quickly or efficiently to network emergencies. Other small companies turn to giant service providers staffed with technicians able to provide by-the-numbers fixes for common issues but who are missing the experience and versatility to deal with the diversity of configurations and absence of standards typical of small business IT networks.

Progent's proven methodology for delivering low-cost and effective network service to small businesses has made Progent one of the top Microsoft Gold IT service firms in the industry. Progent has delivered online help to businesses in every state in the United States and offers onsite help in almost all zip codes.

For mid-size and large businesses, Progent can provide co-sourcing and project management services to reinforce the subject matter expertise of your in-house network support team. This can save money and help meet schedules for major IT initiatives such as application programming, disaster recovery preparedness, security audits, office consolidations, or software migrations.

Progent can in addition provide access to certified experts to help your company to plan and execute a sensible cloud computing strategy.

Main IT Areas Serviced by Progent for Business Networks in Visalia, California
Progent provides the services of accredited consultants for all aspects of business network technology deployed in small and midsize organizations. Products and technologies serviced by Progent's consultants include:

Service Delivery Alternatives for Visalia, California Businesses
Progent has a selection of alternatives for providing small and midsize businesses with affordable computer services for technical support, system architecture, hosting, and IT administration. Progent's paradigm for providing network support services is based on the Call Center operational structure familiar to larger IT support organizations. Progent's Helpdesk Service Mechanism promotes rapid response, comprehensive service documentation, consistent follow-through, and strict cost monitoring for a range of IT service delivery modes that include remote repairs, onsite support, high-end consulting, as well as server hosting.

  • Online Service
    Progentís Technical Response Center provides emergency and routine online service for Microsoft Windows, Linux, Apple OS X, and Cisco-based systems in the U.S. and worldwide. Progent's certified support professionals can assist customers to troubleshoot and fix hardware and software issues without the expense or time loss of on-premises service calls. The experience of Progent's network engineers allows them to resolve most network issues rapidly. For the most challenging problems, Progent's depth of expertise allows the support team to escalate support calls to advanced subject matter experts. Progent offers a streamlined, web-accessible signup process for new clients to address emergency network problems and Progent charges by the minute with zero sign-up fees or minimums, so you are invoiced only for the help you get. Experts you can access remotely include Cisco-qualified CCIE network engineers, Microsoft-certified MCSE consultants, and CISM-certified security professionals. Find out additional details concerning Progent's remote network troubleshooting services.

  • On-site Support
    Progent offers on-site technical assistance for signed-up clients in major metropolitan areas in the United States. Progent's on-site support personnel can work in tandem with Progent's online support engineers to deliver small and midsize businesses the optimal solution: in-person support technicians when you require them plus the on-line expertise of Progent's worldwide team of IT consultants, security professionals, and business software programmers. The response time for in-person support visits is typically less than one business day. There is no sign-up or retainer fee for becoming a Progent client for on-premises service. Find out more concerning how to sign up for Progent's onsite computer support services.

  • Help Desk Call Center
    Progent's Contact Center Outsourcing Services are designed for small and midsize businesses and local governments who require prompt and dependable access to a professional Contact Center with efficient telephone support, online troubleshooting tools, and enough technical strength for full problem escalation. Because smaller companies usually are constrained by limited information technology funds and can provide scant executive attention for dealing with network support tasks, Progent's Contact Center Services can be the most cost-effective option to ensure that business computer networks are always up and running. Learn more details concerning Progent's Help Desk Call Center outsourcing services.

  • Consulting Expertise
    Progent offers small businesses budget-friendly availability of enterprise-class consultants who can provide help with critical technologies including Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server expertise, Cisco network design, company-wide network protection consulting, fault tolerant network consulting, server virtualization strategies, plus integration, customization and training for small business software such as accounting, operations, management reporting, CRM, and office productivity suites. Progent can help with one-shot projects such as office relocations and major software upgrades, longer term projects like management analytics application programming and support, database application programming and administration support, and web design, continuing services including System Center 2012 Operations Manager support and Operations Manager 2016 consulting for network health monitoring and system administration, or urgent services such as disaster recovery and malware removal.

  • Application Hosting
    Progent offers hosting for critical business applications such as Exchange and SQL Server in order to provide small and midsize companies with greater levels of dependability, security, and performance than is possible using the class of in-house data center that is practical for the majority of small and midsize companies. Because Progent utilizes the same data centers that support the gear of some of the planet's biggest information technology companies, Progent can eliminate the expense of creating and managing the infrastructure required for enterprise-class cooling, power failover, and redundant Internet access. For hosted applications, Progent can also ensure that upgrades and revisions remain current, protection and efficiency is constantly monitored, and systems and data files are regularly backed up and available for complete and prompt recovery. Find out additional information concerning Progent's hosting for Exchange Server and other mission-critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting provides complete hosting for the entirety of a small or midsize company's production servers in an environment that not only delivers the top level of availability and scalability but that is also simple for customers to migrate to another service firm or to move internally if your situation calls for it. Progent's Private Cloud hosting is built around proven virtual server technologies that permit small businesses with mixed environments to save significantly on the costs of hardware, system support, and network management while achieving world-class availability and an unparalleled level of vendor independence. In contrast to conventional Software as a Service hosting offerings, Progent's Private Cloud Hosting encompasses all server-centric software in a single centrally administered package, can support the mixed- OS and non- standardized environments typical of smaller businesses, and retains ownership of the software licenses in the customer's possession so that moving to a different virtual system is quick, safe, and inexpensive. This avoids ending up a prisoner of a specific hosting provider while still offering all the savings related to SaaS hosting alternatives.

  • Hybrid Cloud Planning and Integration Consulting
    Progent offers advanced remote support services to help companies of any size connect their networks with popular public cloud platforms such as Azure and Amazon Web Services. Progent can help you to design and manage cost-effective ecosystems that support Windows and Linux operating systems and applications in both cloud-based solutions or in hybrid architectures that utilize physical resources as well as cloud services. To help you to incorporate cloud services with physical datacenters, Progent offers a variety of public cloud integration support services such as Office 365 Exchange Online integration solutions with on-premises Exchange, Azure design and integration services, Amazon Web Services (AWS) cloud integration, and Amazon Web Marketing Service (WMS) development and debugging. Progent has over 15 years of experience delivering advanced consulting support remotely, and Progent can help you successfully carry out your cloud migration initiatives on schedule and affordably.
Progent's Flat-rate Managed Services for Information Security
Progent offers a selection of affordable, set-price monthly services designed to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all facets of information assurance and compliance. Managed services offered by Progent include:
  • Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    Email Guard is Progent's email filtering and encryption platform that incorporates the technology of top information security vendors to deliver centralized control and world-class security for all your email traffic. The hybrid structure of Progent's Email Guard integrates a Cloud Protection Layer with a local gateway appliance to offer complete protection against spam, viruses, Dos Attacks, DHAs, and other email-based threats. Email Guard's Cloud Protection Layer acts as a first line of defense and keeps the vast majority of threats from reaching your security perimeter. This reduces your vulnerability to external attacks and conserves network bandwidth and storage space. Email Guard's on-premises gateway appliance provides a further level of inspection for incoming email. For outbound email, the onsite security gateway provides anti-virus and anti-spam filtering, DLP, and email encryption. The onsite gateway can also assist Exchange Server to monitor and protect internal email traffic that originates and ends within your security perimeter. Find out more about Progent's Email Guard spam filtering, virus defense, email content filtering and data loss prevention.

  • ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes cutting edge behavior analysis tools to defend endpoint devices as well as servers and VMs against modern malware assaults such as ransomware and file-less exploits, which routinely evade legacy signature-based AV products. ProSight ASM safeguards on-premises and cloud resources and provides a unified platform to address the entire threat progression including protection, infiltration detection, containment, remediation, and post-attack forensics. Top capabilities include single-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Data Protection Services: Managed Cloud Backup
    ProSight Data Protection Services from Progent offer small and medium-sized organizations a low cost end-to-end service for secure backup/disaster recovery. Available at a fixed monthly rate, ProSight Data Protection Services automates and monitors your backup activities and allows fast restoration of vital data, applications and virtual machines that have become unavailable or corrupted as a result of component failures, software bugs, disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware images. Important data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's BDR specialists can deliver advanced support to configure ProSight DPS to be compliant with government and industry regulatory standards such as IPPA, FIRPA, and PCI and, when necessary, can assist you to restore your critical data. Learn more about ProSight Data Protection Services managed backup.

Unique Benefits of Teaming with Progent
As a Microsoft Gold Certified Partner and Small Business Specialist, Progent is a recognized leader in supporting the core network software and productivity applications used by most small and medium-size businesses. As a Cisco-certified partner, Progent also offers expertise for an ever more complex array of network technologies including PIX and ASA firewalls, routers and switches, VoIP solutions, and wireless connectivity. In addition, Progent's CISSP-certified security experts, CISM-qualified security professionals, CISA-qualified security audit specialists and GIAC-authorized information assurance experts offer a company-wide view of system security and can help with complex security projects like SIEM solutions to help companies comply with industry guidelines and government regulations for IT data protection and reporting.

The scope and size of Progent's engineering staff offer a powerful set of benefits to customers trying to maximize the business value of their information network within a reasonable budget. These advantages include:

  • Best Methodology
    Progentís team of Microsoft and Cisco qualified consultants average longer than ten years of hands-on industry background, at the front lines of network support, performing a broad range of technical projects for a large array of customers. Each Progent support professional shares a proven collection of personal best practices which are incorporated into shared leading practices training that Progent teaches its consulting team. This ensures that you get not just world-class IT capability, but also a consultant with proven approaches for resolving actual IT problems efficiently. Find out more details concerning Progent's best practices for network consulting.

  • Efficient Pricing
    Progent's pricing model is to charge for online service and in-person visits per minute. Consequently, you are charged only for received services. Progent does not impose a more expensive rate for after-hours or priority service, and Progent does not bill for travel time except for urgent calls where on-site work is less than 4 hours. Also, Progent applies no sign-up fee and asks no monthly commitment for support services delivered during normal working hours. Many support organizations impose substantial minimum fees or bill in increments of a quarter hour or longer. Progent's one-minute pricing granularity eliminates king-size invoices for quick solutions. An additional advantage of by-the-minute invoicing is that clients are less tempted to permit simple issues to stay unaddressed until they grow into big ones. Find out more details concerning Progent's value pricing for IT outsourcing.

  • Full Reporting of Delivered Support
    Progent has developed a sophisticated support reporting system that stores and organizes detailed documentation for all billed services. Unlike some independent consultants or local support firms who offer minimal documentation or details of tasks performed, each service provided by Progent is accompanied by full documentation. Each Progent staff member has use of the support reports sent by each staff member to every customer. The practice of documenting and organizing service activity allows more effective support and eliminates a variety of typical problems such as when a support client is virtually held hostage to a consultant who wonít release vital service information. Learn more details concerning Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's consultants to customers. By educating customers to resolve technical issues that are within their comfort zone, Progent is able to concentrate on delivering high-value skills where Progent faces little competition. Small businesses who utilize freelance service providers or who maintain in-house IT staffs benefit when Progent transfers knowledge about new technology and tested methodologies to make their IT environments more robust, secure, and productive. Learn more concerning Progent's knowledge transfer services.

How to Contact Progent
If your Visalia, California business wants to contact Progent to ask about IT outsourcing, consulting, or tech support services, call 800-993-9400 or go to Contact Progent.

Fast Online Network Assistance
For immediate remote technical support, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).
















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