Professional Online Technical Support for Visalia, California Computer Networks from World-class Engineers
Small businesses have traditionally been overlooked by large IT service organizations. Many small businesses permit themselves to grow overly reliant on individual consultants or small support firms who don't have the bandwidth or comprehensive skill sets to respond promptly or effectively to network crises. Still other small companies turn to giant support firms that employ technicians able to provide standardized solutions to ordinary issues but who do not have the background and technical scope to deal with the variety of environments and absence of standardization that characterizes small business IT systems.

Progent's time-tested methodology for providing affordable and effective technical service to small businesses has made Progent among the top Microsoft-certified IT consulting firms in the industry. Progent has provided remote support to companies in every state in the U.S. (refer to Progent's client testimonials).

For mid-size and large companies, Progent offers co-sourcing and project management services to supplement the skills of your in-house IT support team. This can cut costs and minimize technical risks for big IT initiatives such as software design and development, business continuity planning, security evaluations, merging datacenters, or software migrations and upgrades.

Progent can also offer access to certified consultants to help your business to design and implement your cloud strategy.

Primary Practice Areas Supported by Progent for Business Networks in Visalia, California
Progent's team of industry certified engineers provides assistance for all aspects of information technology found in companies of all sizes. Practice areas supported by Progent in Visalia include:

Support Delivery Options for Visalia, California Businesses
Progent offers a selection of alternatives for providing small businesses with affordable computer services for technical support, consulting, hosting, and network administration. Progent's paradigm for providing computer support is based on the Help Desk Call Center structure common to larger IT support groups. Progent's Helpdesk Support Mechanism promotes fast response, thorough activity records, consistent follow-up, and strict expense control across an array of network service delivery options that include remote repairs, in-person help, high-end consulting, plus server hosting.

  • Online Service
    Progentís Technical Response Center (TRC) provides urgent and routine remote service for Windows, Linux, Apple OS X, and Cisco-based systems in the U.S. and globally. Progent's certified support professionals can help customers to analyze and fix network issues without the cost or time loss of travel for onsite support calls. The background of Progent's network consultants makes it possible to handle the majority of IT issues rapidly. For the most complex issues, Progent's depth of knowledge allows the support team to escalate troubleshooting tasks to world-class subject matter experts. Progent provides a convenient, web-accessible registration procedure for new customers to address emergency situations and Progent bills per minute with zero startup fees or time minimums, so you pay only for the help you receive. Experts you can access remotely include Cisco-qualified CCIEs, Microsoft-qualified MCSEs, and CISA-certified security professionals. Learn additional information concerning Progent's remote network troubleshooting expertise.

  • On-site Support
    Progent offers on-site technical assistance for signed-up clients in major metropolitan areas in the U.S. Progent's onsite service personnel can operate in tandem with Progent's online support experts to deliver small businesses the optimal solution: onsite service professionals when you require them plus the on-line help of Progent's seasoned staff of IT consultants, security specialists, and business application programmers. The response time for in-person support visits is usually under one business day. Progent requires no sign-up or retainer charge for becoming a Progent customer for onsite support. Learn more details concerning how to register for Progent's onsite computer support services.

  • Phone Support
    Progent's Help Desk Outsourcing Services are intended for all businesses and local governments who require prompt and dependable access to an online Helpdesk with efficient telephone support, online troubleshooting capability, and sufficient technical depth for full problem escalation. Because small and midsize businesses usually are constrained by limited information technology funds and can provide scant management attention for handling network support tasks, Progent's Help Desk Services could be the most efficient way to make sure that business computer systems are always up and running. Learn more details concerning Progent's Help Desk services.

  • IT Consulting Services
    Progent offers small businesses affordable access to enterprise-class consultants who can provide assistance with critical products and technologies including Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server support, Cisco network architecture, company-wide network protection engineering, fault tolerant network consulting, virtualization strategies, plus configuration, programming and training for small business programs such as accounting, ERP and MRP, reporting, sales automation, and productivity software. Progent can provide assistance with short-term projects such as office moves and massive software upgrades, longer term initiatives such as business information software programming and customization, database application development and DBA services, and web design, on-going support including Microsoft System Center 2012 Operations Manager (SCOM 2012) expertise and Operations Manager 2016 consulting services for network health monitoring and network administration, or urgent response like data restoration and malware removal.

  • Application Hosting
    Progent offers hosting for vital applications like Microsoft Exchange Server and MS SQL in order to provide small businesses with greater levels of reliability, protection, and performance than is feasible with the type of in-house data center that is practical for the majority of small companies. Because Progent utilizes the same facilities that host the gear of some of the world's biggest IT companies, Progent can save you the cost of creating and managing the infrastructure required for world-class environmental control, power failover, and redundant Internet access. For hosted applications, Progent can also ensure that upgrades and service packs remain current, protection and efficiency is continually tracked, and systems and data files are consistently archived and available for complete and prompt recovery. Learn additional information concerning Progent's hosting services for Microsoft Exchange Server and other critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service offers comprehensive hosting services for all of a small company's production servers in an environment that not only provides the top level of availability and scalability but that is in addition convenient for customers to transfer to another service firm or to move in-house whenever your business situation warrants it. Progent's Private Cloud hosting is built around tested virtualization techniques that permit businesses with mixed networks to save significantly on the expense of capital equipment, infrastructure maintenance, and network administration while getting enterprise-class dependability and an unparalleled degree of vendor alternatives. Unlike conventional Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting covers all server-centric software in one centrally managed service, can support the multi- OS and non- standardized environments common with small companies, and keeps ownership of the software licenses in the customer's possession so that migrating to a different virtualized system is fast, safe, and inexpensive. This avoids becoming a captive to a specific hosting provider while still providing all the economies associated with SaaS hosting alternatives.

  • Hybrid Cloud Planning and Integration Consulting Services
    Progent can provide expert remote consulting to help companies of any size connect their networks with popular public cloud platforms including Microsoft Azure and Amazon Web Services (AWS). Progent can help you to plan and administer cost-effective ecosystems that support Windows and Linux operating systems and applications in either cloud-based solutions or in hybrid topologies that combine on-premises IT assets along with cloud services. To help you to incorporate public cloud services with networks, Progent can provide a range of public cloud migration services that include Office 365 Exchange Online integration with on-premises installations of Exchange, Azure design and integration consulting, Amazon Web Services (AWS) cloud integration, and Amazon Web Marketing Service development and debugging. Progent has more than 15 years of background providing high-level consulting expertise online, and Progent can make sure you complete your cloud migration initiatives on schedule and within your budget.
Progent's Fixed-price Managed Services for Outsourcing IT Monitoring and Management
Progent's affordable ProSight suite of managed services is intended to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all aspects of information assurance. ProSight managed services available from Progent include:
  • ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates next generation behavior machine learning technology to defend endpoints as well as physical and virtual servers against new malware attacks such as ransomware and file-less exploits, which routinely evade legacy signature-based anti-virus tools. ProSight Active Security Monitoring protects local and cloud resources and provides a single platform to address the complete malware attack progression including filtering, detection, mitigation, remediation, and post-attack forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Unified Endpoint Security
    ProSight Enhanced Security Protection services deliver economical in-depth protection for physical servers and VMs, desktops, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and advanced machine learning for continuously monitoring and reacting to cyber threats from all vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, endpoint control, and web filtering through leading-edge tools packaged within a single agent managed from a unified control. Progent's data protection and virtualization consultants can help your business to plan and configure a ProSight ESP environment that addresses your company's unique needs and that allows you achieve and demonstrate compliance with legal and industry information protection regulations. Progent will help you define and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that call for urgent attention. Progent can also assist you to set up and verify a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup
    ProSight Data Protection Services offer small and mid-sized organizations a low cost end-to-end solution for reliable backup/disaster recovery. Available at a low monthly price, ProSight Data Protection Services automates and monitors your backup processes and enables fast restoration of critical files, applications and VMs that have become unavailable or corrupted as a result of hardware failures, software bugs, natural disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware images. Critical data can be backed up on the cloud, to a local device, or mirrored to both. Progent's cloud backup consultants can deliver world-class support to set up ProSight Data Protection Services to be compliant with government and industry regulatory standards such as HIPPA, FIRPA, PCI and Safe Harbor and, whenever needed, can help you to restore your business-critical data. Read more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight WAN Watch: Network Infrastructure Management
    Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for smaller businesses to map out, monitor, enhance and debug their connectivity hardware such as routers and switches, firewalls, and access points as well as servers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network diagrams are kept current, copies and manages the configuration of almost all devices connected to your network, tracks performance, and generates alerts when problems are detected. By automating tedious network management processes, ProSight WAN Watch can knock hours off ordinary chores such as network mapping, reconfiguring your network, locating appliances that need important software patches, or resolving performance problems. Find out more details about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email security solution that uses the services and infrastructure of top information security companies to provide web-based control and comprehensive protection for your inbound and outbound email. The hybrid structure of Email Guard integrates cloud-based filtering with an on-premises security gateway appliance to provide advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne threats. The Cloud Protection Layer serves as a first line of defense and keeps most threats from making it to your security perimeter. This decreases your exposure to external threats and conserves system bandwidth and storage space. ProSight Email Guard's on-premises gateway device adds a deeper layer of analysis for inbound email. For outbound email, the onsite security gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and encryption. The onsite security gateway can also assist Microsoft Exchange Server to monitor and protect internal email that stays inside your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data loss protection.

  • ProSight LAN Watch: Server and Endpoint Remote Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates advanced remote monitoring and management technology to help keep your IT system running at peak levels by checking the health of critical computers that drive your information system. When ProSight LAN Watch detects an issue, an alert is transmitted automatically to your designated IT management personnel and your Progent engineering consultant so all looming issues can be resolved before they can impact your network Find out more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a secure Tier III data center on a high-performance virtual host set up and managed by Progent's network support experts. With Progent's ProSight Virtual Hosting service model, the customer owns the data, the operating system software, and the applications. Since the environment is virtualized, it can be moved immediately to a different hosting solution without requiring a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, find and protect data related to your IT infrastructure, processes, business apps, and services. You can instantly find passwords or IP addresses and be warned about upcoming expirations of SSL certificates or warranties. By updating and organizing your IT infrastructure documentation, you can save as much as 50% of time spent searching for vital information about your IT network. ProSight IT Asset Management includes a common location for holding and sharing all documents required for managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and relating IT information. Whether youíre planning improvements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the data you require as soon as you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable way for small and medium-size businesses to get an objective evaluation of the overall health of their network. Based on a selection of the top remote monitoring and management (RMM) platforms available, and supervised by Progent's world-class team of information technology professionals, ProSight Network Audits show you how closely the configuration of your essential infrastructure assets conform to leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver instant benefits such as a cleaner Active Directory environment. Both versions also include one year of cutting-edge remote network monitoring and management (RMM). Benefits can include simpler management, better compliance with information security standards, higher utilization of IT assets, faster troubleshooting, more dependable backup and restore, and increased uptime. Learn more about ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service centered on a brief interview with a Progent backup/recovery consultant. The interview is designed to help assess your organization's preparedness to stop or recover rapidly after a ransomware incident. Progent will consult with you personally to gather information concerning your current security profile and backup platform, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can follow industry best practices to deploy a cost-effective security and backup/recovery environment that meets your company's needs. For more information, refer to Progent's ProSight Ransomware Preparedness Report Service.

Unique Advantages of Working with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is an acknowledged expert at the core system software and office productivity programs used by most small and mid-size businesses. As a Cisco-qualified partner, Progent also offers help for an increasingly complex collection of infrastructure products including firewalls, switches, routers, voice-over-IP options, and wireless access. Furthermore, Progent's CISSP-certified security experts, CISM-certified security engineers, CISA-certified security audit specialists and GIAC-qualified information assurance professionals offer a company-wide perspective on network protection and can assist with advanced security programs like Security information and Event Management (SIEM) solutions to help companies comply with business guidelines and statutory regulations for IT data protection and reporting.

The scope and depth of Progent's engineering staff offer a unique array of benefits to customers trying to increase the business value of their information network within an affordable budget. These advantages include:

  • Best Industry Service Methodology
    Progentís team of Microsoft and Cisco qualified experts average more than a decade of hands-on industry background, at the front lines of network support, executing a broad range of IT projects for an extensive array of customers. Every Progent support professional shares a proven collection of personal best practices which are incorporated into company-wide leading practices standards that Progent teaches its consulting personnel. This means that you get not just expert technical capability, but also a consultant with field-tested methods for solving actual IT problems quickly. Learn more details about Progent's best practices for network consulting.

  • Efficient Pricing Model
    Progent's pricing model is to bill for remote service and in-person visits by the minute. As a result, you pay just for received support. Progent does not demand a higher rate for off-hours or priority support, and Progent does not bill for travel except for urgent calls where on-site work is less than four hours. Also, Progent applies no service activation fee and requires no retainer for support services delivered during regular business hours. Many service organizations demand substantial minimum fees or charge in increments of a quarter hour or more. Progent's one-minute billing granularity avoids king-size invoices for quick repairs. Another advantage of granular pricing is that clients will be less tempted to allow simple issues to fester until they become major ones. Find out more details about Progent's value pricing for IT outsourcing.

  • Complete Reporting of Network Services
    Progent has developed a comprehensive service reporting system that stores and formats complete documentation for all billed services. Unlike some freelance consultants or small service organizations who provide minimal documentation or details of tasks performed, each service provided by Progent is accompanied by full documentation. Every Progent consultant has use of the support documentation sent by each consultant to each customer. The discipline of detailing and organizing support records allows more effective service and avoids a variety of typical problems such as when a service client is virtually held hostage to a consultant who refuses to let go of vital service information. Find out more about Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent is committed to information transfer from Progent's support experts to customers. By teaching clients to resolve problems that are within their scope, Progent can focus on delivering high-value skills where Progent faces little competition. Small businesses who utilize freelance consultants or who employ internal IT staffs benefit when Progent passes on knowledge about critical technology and tested methodologies to make their IT environments more robust, secure, and efficient. Read more details about Progent's knowledge transfer services.

Get in Touch with Progent
If your Visalia, California business needs to contact Progent about IT outsourcing, consulting, or tech support, call 800-993-9400 or go to Contact Progent.

Fast Remote Technical Assistance
For immediate online help, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).
















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