For small business network systems located anywhere in the state of Washington, Progent's Microsoft qualified technical experts can deliver online help and remote troubleshooting to repair your computer network issues fast and affordably. Progent has developed enterprise-level expertise, software tools, and support databases to diagnose and repair network problems while avoiding the expense and time delays associated with on-site technical service visits.

If your Washington business is located beyond the larger metropolitan areas such as Seattle, Spokane, Tacoma, Bellevue, or Vancouver, your local computer network support options may be limited in technical capability, or unavailable during a crisis. This can result in a network environment that is unusable or causing wasted time due to technical issues going unresolved for too long. Progent’s group of seasoned network consultants average more than twelve years of real-world IT industry experience, in the trenches of network systems support, performing a wide range of technical tasks for a broad range of customers. This means you obtain not only the technical expertise needed for the job, but an expert with field proven methods for applying that expertise to assist with efficient network solutions.

World-class Cisco Help from Experienced CCIE-certified Consultants
Progent’s elite team of Cisco Certified Internetwork Expert (CCIE) consultants have earned a certification reserved for the most capable specialists for architecting, configuring, implementing, and troubleshooting a wide range of Cisco network and connectivity solutions. There are only 7,000 CCIE’s around the world, and achieving this distinction requires extensive proof of competency via written exams and hands-on lab testing to ensure that CCIE’s know how to apply knowledge to practical situations. CCIE’s have a fundamental understanding of core networking technologies and protocols that allow for quickly crafting multi-vendor solutions.

Email Content Filtering and Data Leakage Protection
Progent's data loss prevention (DLP) experts and data leakage protection specialists can help you to configure Progent's Email Guard Security Gateway to use standard and custom content policies for monitoring the content of email messages and attachments and preventing users from sending confidential or inappropriate data or spam. Email Guard's outbound email content filtering solutions can also help organizations avoid reputation loss and stay compliant with industry privacy standards and regulatory requirements including HIPPA, Sarbanes-Oxley and PCI DSS.

Cisco VoIP Phone and IP Video Phone Configuration and Troubleshooting
Progent's Cisco IP phone and video IP phone consultants can assist you to integrate, maintain, and debug Cisco IP phones, video IP phones and wireless IP handsets. Progent can provide support for all models of Cisco's IP phones from legacy Voice over IP devices to the newest media phones. Progent's consultants can also assist your organization to integrate your VoIP phones and video IP phones with Cisco Unified CM, originally known as CallManager, or with Unified CM Express to build a modern IP-PBX ecosystem for unified messaging and company-wide collaboration. Progent can also help you to configure Unified CM apps such as Cisco Unified Communications Manager IM and Presence Jabber, Unity Express for voicemail, Mobile Connect for Single Number Reach (SNR, and Unified Contact Center Enterprise (Unified CCE) for building a highly automated customer contact center. Progent's consultants can provide support with any facet of Cisco IP Phone integration including designing dial plans, solving QoS, integrating SIP trunks and CUBE session border controllers, installing ISR G2 routers with CUBE internetworking support, and creating UCS server failover and Cisco Survivable Remote Site Telephony (SRST) solutions for survivability.

Live Online Seminars for Desktop Apps
Progent provides online instruction for an array of client applications and operating systems including Office and Office 365 Excel, Word, Publisher, Visio, Acrobat, Photoshop CS, Crystal Reports, and Microsoft Windows 10 and Windows 8. Online training provides all the benefits of conventional in-person seminars, such as immediate interaction between students and teachers, but avoids the expenses of transportation and the challenge of attempting to accommodate the schedules of many trainees.

Simple Engagement and Billing Structure
Progent makes it simple to be a client. Progent requests no complicated contracts, no minimum commitment, no retainers, and no minimum job fee for services provided during regular business hours. All consulting time is documented in detail and invoiced to the precise number of minutes utilized. Per-minute invoicing eliminates situations in which clients are charged big dollars for quick repairs. Your company is billed exclusively for the support you are provided.

Hybrid Cloud Solutions Planning and Deployment
Progent's hybrid cloud solutions consultantsoffer advanced online consulting to help businesses of any size to connect their information networks with popular public clouds such as Azure and Amazon Web Services. Progent can help your it team to design and administer cost-effective hybrid ecosystems that support Windows and Linux operating systems and applications in hybrid topologies that seamlessly combine physical IT assets as well as cloud services. To assist you to incorporate public clouds with networks, Progent offers a variety of cloud integration support services that include Office 365 integration with on-premises Exchange and Microsoft Azure enterprise hybrid cloud planning and deployment services, Amazon Web Services (AWS) cloud integration, and Amazon Web Marketing Service development and troubleshooting.

Offsite Data Protection Manager Backup Service
Offsite data backup is key to any complete business continuity plan. Progent’s affordably priced Offsite DPM-based Backup Service incorporates the power of Data Protection Manager with the state-of-the-art security features of the QTS Colocation Center in Sacramento to provide continual, transparent backup for up to 2.5TB of data from one or several of your Windows servers. Progent's managed service offering includes all configuration, support, and tracking needed for a complete offsite backup system.

Consulting and Support Services for System Center 2012 Virtual Machine Manager (SCVMM 2012)
Progent's System Center 2012 Virtual Machine Manager consulting experts can assist businesses of all sizes to adhere to leading practices to configure SCVMM 2012 hosts and host groups, fabric, storage, and libraries; plan, integrate, and manage private clouds, virtual machines, and VMM services in SCVMM 2012; and integrate SCVMM with SCOM 2012 for comprehensive reporting. Progent can help your business to migrate from a legacy release of System Center Virtual Machine Manager or from a third-party virtualization management system, and Progent can assist you to optimize and troubleshoot your existing SCVMM 2012 environment so you realize the highest possible business value.

PC Desktop Support Services
Progent's desktop support engineers can assist your company to set up workstations, laptops, or wireless communicators individually or assist your business to plan and execute a large-scale upgrade to a current version of an operating system or a new release of an important end-user application. Progent's Microsoft-certified PC specialists can install titles from the Office family of productivity software or Microsoft Dynamics financial and customer relationship products on your client PCs so they integrate productively with other Microsoft applications, software from third-party vendors, database servers, and key services network-wide. As an example, Progent can configure Outlook email client on a desktop or laptop to support both the work profile of your employee and the protection policies of your company. Progent can also offer on-line and on-site technical support for workstations.

Affordable Network Support Solutions
Many small businesses utilize flawed metrics when searching for a computer network consultant. Cost per hour is seldom a good measure for value. A consultant with insufficient experience can take several times longer to perform the same job than an experienced Information Technology professional. For example, billing 30% less per hour, but taking three times as long for the same task is not a deal. Even worse, a poorly designed or configured network infrastructure that is unreliable and hard to manage or expand can cost a small business many times more than its initial price because of lost productivity. Progent's customer testimonials from satisfied businesses throughout the United States confirm the effectiveness of Progent's service model and the expertise of Progent's staff of engineers.

Security Vulnerability Scanning for Small Businesses
Progent offers two low-cost service bundles intended to allow small companies to receive an independent security evaluation from a certified security consultant. With Progent's External Network Security Inventory Scan, a security engineer runs a comprehensive examination of your IT infrastructure from beyond your firewall to uncover possible weaknesses in the security posture you present to the public. With Progent's Internal Security Inventory Checkup, an engineer runs a system scan from a secure computer inside your firewall to assess the risk to inside assaults. The two security inventory services are configured and run from a secured external location.

Mac Consulting
Progent's consultants for Apple Mac technology can provide Apple Macintosh users a variety of technical services including desktop support, assistance with Apple Mac application software, security and accessibility expertise, integration with Windows-based networks, and one-on-one education. For small business networks based solely on Macintosh OS X or for environments incorporating a combination of Macintosh, Linux, and Windows powered servers and workstations, Progent has the experience and depth to deal with the challenge of designing, setting up and managing a network system that is stable, secure, efficient, and supportive of your business objectives.

Remote Server Monitoring with System Center Operations Manager
Progent offers a selection of network maintenance packages based on System Center Operations Manager. Progent's remote, round-the-clock server monitoring makes your computer support proactive instead of crisis-based. By identifying emerging problems before they result in system disruptions, Progent's server monitoring can keep your information network safe from stressful and costly service outages.

Progent's Integration and Troubleshooting Services for Microsoft SQL Server 2014
SQL Server 2014 includes significant improvements in critical areas including speed, availability, compliance, and cloud integration. SQL Server 2014 is the first release of SQL Server that includes in-memory capability that operates seamlessly with all types of applications including OLTP, data warehousing, and business analytics (BI). Progent's Microsoft-certified SQL Server 2014 consultants can provide efficient remote and on-premises services including planning, configuration, administration, troubleshooting, and software development expertise to enable businesses of all sizes to achieve fast return from their SQL Server 2014 deployment. If you are currently using SQL Server 2014, Progent can assist your company to carry out a cost-effective upgrade to SQL Server 2016.

Windows Server 2012 Integration Services
Progent's Microsoft-certified Windows Server 2012 R2 consulting experts can assist you to evaluate the business value of Windows Server 2012 R2 for your organization, develop pilot systems and rollout strategies, optimize your infrastructure for local, multi-site, cloud-based, and partial-cloud environments, train your IT support, staff, develop a corporate-wide security plan, automate network administration, assist with application development, and generate and test a disaster recovery/business continuity plan. If your organization is thinking about upgrading from Windows Server 2012 R2 to Microsoft Windows Server 2016, Progent's Windows Server 2016 hybrid integration consultants can help you to evaluate the value of Windows Server 2016 for your environment and plan and implement a smooth upgrade to Windows Server 2016 and Hyper-V 2016 using an on-premises, cloud-centric, or hybrid deployment model.

Windows Server 2008 Hyper-V Virtualization Support
Progent's Microsoft-certified Hyper-V professionals can help you evaluate the possible benefits of Hyper-V-powered virtualization for your company, conduct pilot implementations to validate Hyper-V's compatibility with your production applications, evaluate your network infrastructure for smooth performance with virtual server solutions, assist you in moving to Microsoft Windows Server 2008 R2 or transitioning to Windows Server 2012 R2 and configuring Hyper-V, educate your IT personnel to track and administer Hyper-V, offer world-class consulting help for improving the security of your virtual servers, design and validate business continuity procedures that optimize network availability, and deliver continuing consulting and technical support including affordable remote repair and turn-key Help Desk outsourcing.

Contact a Progent Computer Consultant
To find out how to contact a Progent computer support expert for remote or onsite expertise in , call 1-800-993-9400 or go to Online Network Help.














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