For business networks located within the state of Washington, Progent's Microsoft authorized professionals can deliver remote phone assistance and remote troubleshooting to repair your network systems issues quickly and cost effectively. Progent has developed top-notch expertise, software utilities, and support knowledge bases to diagnose and resolve IT problems without the high cost and delays associated with onsite service visits.

If your Washington business is located beyond the larger metro areas such as Seattle, Spokane, Tacoma, Bellevue, or Vancouver, your local computer support options may be limited in skills, or unavailable during a crisis. This results in a network that is unpredictable or causing efficiency loss due to technical issues going unresolved for too long. Progentís team of field proven network engineers average more than 12 years of real-world computer industry experience, in the trenches of computer network support, performing a broad variety of technical tasks for a diverse range of customers. This means you obtain not just the technical skills needed for the job, but a consultant with field proven methods for applying those skills to deliver efficient network solutions.

Business Intelligence Reporting and Analytics Consulting and Troubleshooting
Progentís business information reporting experts can provide remote and onsite expertise to assist your organization with any phase of business intelligence (BI) reporting from troubleshooting or enhancing applications to planning and implementing a comprehensive business intelligence solution. Progent's management reporting consultants can help you to maintain your current reporting environment, assist you to upgrade reports from an outdated reporting product to a modern solution, and deliver as-needed online training to meet your individual needs. Progentís business reporting professionals offer experience in all popular business analytics reporting and visualization tools such as the SQL Server business intelligence suite (Integration Services, Analysis Services, and Reporting Services), Management Reporter/FRx, Office Access, Crystal Reports, Power BI, Excel BI add-ins including Power Pivot, Power Query and Power View, and Report Builder.

Advanced Project Management Consultants
For enterprise customers looking for high-level project management support, Progent can provide the services of senior IT professionals with decades of background in IT management, application development, and business process design for organizations ranging from Big 4 firms to dot-com startups to state government agencies. These proven IT managers can provide project management expertise to help organizations to follow leading practices to ensure that development or deployment projects are successfully completed on time and on budget.

Part-time Chief Information Officer Support Services
Progent can provide businesses with an IT management expert who can serve as a part-time CIO. This experienced technology officer can provide long-term direction to assist you to integrate sensible technology to improve business processes so they match better with your business goals. Your business can create and install a well thought out information technology strategy without absorbing the expense of a full-time Chief Information Officer. Important tasks Progent's part-time Chief Information Officer can carry out include strategic planning, establishing technology budgets, developing and tracking models for Total Cost of Ownership, analyzing business processes, negotiating with suppliers, establishing security policies, cash flow management, automating data center management, desktop support solutions, software revision tracking, and disaster recovery/business continuity planning.

Easy Engagement and Billing Model
Progent makes it easy to be a client. Progent requires no complex contracts, no minimum commitments, no retainers, and no minimum support time for services delivered during regular business hours. All consulting time is documented in detail and billed to the precise number of minutes used. By-the-minute invoicing avoids scenarios in which clients pay major dollars for quick repairs. You are billed exclusively for the services you are provided.

Desktop Consulting and Support Services
Progent's desktop support team can help you to install desktop computers, notebooks, or wireless computers individually or help you to design and implement a mass migration to a current edition of an operating system or an updated release of an important desktop program. Progent's Microsoft PC specialists can configure titles from Microsoft's Office suite of productivity products or Microsoft Dynamics financial and CRM programs on your client PCs so they interact efficiently with other Microsoft programs, products from third-party vendors, database servers, and line-of-business solutions throughout your network. As an example, Progent can configure Outlook email client on a desktop or laptop to align with both the work profile of your employee and the protection requirements of your business. Progent can in addition provide remote and in-person troubleshooting support for desktops.

Examples of Remote Support Services Offered by Progent for Cisco Routers
Among the popular online Cisco router consulting services available from Progent's certified Cisco experts include setting up hostname, IP addressing, routing tables, T1, and user accounts; configuring HSRP, aggregate routing, BGP to EIGRP redistribution, and ECN gateways; troubleshooting NAT configurations, routing maps, and BGP peering; installing current IOS image; configuring and testing failover; fixing VPN tunnel and routing issues; creating a network diagram and documenting router setup; plus security and redundancy strategy.

Remote Technical Support for Windows and Cisco-based Networks
Progentís Technical Response Center provides expert online support for Microsoft Windows and Cisco-based systems Nationwide. Progent's certified engineers have the expertise to help you to analyze and resolve tough network problems rapidly and cost effectively. The breadth of technical expertise offered by Progent's team of engineers makes it possible to escalate even the toughest problems to appropriate subject matter experts as necessary. Whether you need occasional phone support and online troubleshooting or continuing access to a Help Desk Call Center, Progent's consultants can provide your small business with enterprise-level expertise without the cost and management overhead of maintaining a big internal support group.

Live Online Training for Popular Desktop Apps
Progent provides online instruction for popular desktop programs and operating systems such as Microsoft Excel, Word, Access, Visio, Acrobat Writer, Adobe Photoshop, Crystal Reports, and Microsoft Windows 10 and Windows 8. Online education offers all the benefits of conventional classroom sessions, including immediate communication between students and teachers, but eliminates the costs of travel and the challenge of attempting to accommodate the schedules of multiple trainees.

Microsoft SQL Server Application Programming
Progent's certified SQL Server application programmers can assist with each aspect of building and maintaining SQL Server applications. Progent follows leading practices within Microsoft's .NET architecture to create extensible, easy-to-manage custom software applications and to finish application development projects on time and within your budget. Software development support offered by Progent for Microsoft SQL Server environments includes functional specs, database modeling, ETL development, data integrity, T-SQL coding, software configuration, capacity planning, tuning, backup/recovery strategies, clustering, synchronization, security, and fault tolerance.

Spam and Virus Filtering and Email Encryption
Email Guard is Progent's spam and virus filtering and encryption service that uses the infrastructure of leading information security vendors to deliver centralized management and world-class protection for all your email traffic. The powerful structure of Email Guard managed service combines a Cloud Protection Layer with a local security gateway appliance to offer advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based malware. The cloud filter serves as a first line of defense and keeps the vast majority of threats from making it to your network firewall. This decreases your exposure to external threats and conserves system bandwidth and storage. Email Guard's on-premises gateway appliance adds a deeper level of analysis for incoming email. For outgoing email, the on-premises gateway offers anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The on-premises security gateway can also help Microsoft Exchange Server to track and safeguard internal email that stays within your corporate firewall.

Progent's Consulting Services for SQL Server 2014
SQL Server 2014 includes significant enhancements in key areas such as speed, uptime, security, and cloud integration. SQL Server 2014 is the first release of SQL Server that includes in-memory technology that works seamlessly with all types of applications including OLTP, data warehousing, and data analytics. Progent's Microsoft Gold-certified SQL Server 2014 consultants can deliver efficient remote and onsite services such as planning, configuration, administration, troubleshooting, and application development services to enable businesses of any size to realize maximum business value from their SQL Server 2014 investment. In case your organization is already running SQL Server 2014, Progent can assist you to carry out a cost-effective transition to SQL Server 2016.

SharePoint Server Help
Progent's Microsoft-certified SharePoint Server 2010 specialists and Office SharePoint 2007 experts can show you how to evaluate the business case for implementing the current version of SharePoint, advise you on the most appropriate version of SharePoint Portal Server for your circumstances, offer setup and integration expertise, help you to install MS SQL Server as a back-end DBM, improve your network infrastructure, integrate your standard and customized application software to operate with SharePoint Server, develop a company-wide security plan that includes portal technology, and provide troubleshooting and Helpdesk services.

Cisco ASA Firewall and PIX Firewall and Firepower Services Expertise
The current Cisco ASA 5500-X Family of firewalls with Firepower Services deliver significantly more value than Cisco's legacy firewalls and have replaced the ASA 5500 and PIX firewalls for all new deployments. Progent's Cisco-qualified CCIE network consultants can assist your company to manage your legacy PIX or ASA 5500 firewalls and upgrade efficiently to Cisco ASA 5500-X firewalls with Firepower Services. Progent's consultants offer online and on-premises help with ASA 5500-X firewalls with Firepower Services and can help your company to plan, integrate, optimize, manage and troubleshoot firewall environments based around Cisco ASA 5500-X firewalls with Firepower Services.

Contact a Progent Computer Support Expert
To learn how to get in touch with a Progent network support expert for remote or on-premises expertise in , call 1-800-993-9400 or go to Remote Network Help.

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