For business networks located within the state of Washington, Progent's Microsoft and Cisco qualified engineers can deliver phone help and troubleshooting to fix your computer system problems quickly and cost effectively. Progent has acquired enterprise-class skills, software tools, and support databases to identify and resolve network problems while avoiding the high cost and time delays associated with on-site service calls.

If your Washington small business is situated beyond the larger urban areas such as Seattle, Spokane, Tacoma, Bellevue, or Vancouver, your nearby network systems support choices may be limited in technical capability, or unavailable during an emergency. This results in a network environment that is unstable or causing efficiency loss due to technical issues persisting for too long. Progentís staff of expert network consultants average more than ten years of real-world industry experience, in the trenches of network systems support, performing a large variety of technical projects for a broad range of customers. This means you obtain not just the technical expertise needed for the task, but a consultant with field proven methods for applying those skills to provide excellent network solutions.

Progent's Test Lab at the Herakles/Quality Technology Services Data Center
Progent's Test and Training Lab at the QTS Internet Data Center in Sacramento, California has a collection of advanced computers and network infrastructure that can be used online or on site to facilitate piloting, assessments, performance modeling, forensics, disaster recovery simulation, education, and additional reasons to help Progent's customers successfully carry out large-scale IT initiatives.

NetApp SAN Storage Solutions
Progent offers enterprise customers online or on-premises NetApp SAN consulting services for NetApp's entire family of SAN products including Data ONTAP data management, MetroCluster array-based clustering, FlexPod private cloud architecture, SnapMirror data replication, SnapVauly incremental backup, Virtual Storage Console (VSC) for VMware vSphere, MultiStore/vFiler for secure IP space separation, OnCommand Unified Manager Core, plus NetApp's All-Flash, Hybrid Flash, V-Series and N-Series storage products. Components of NetApp SAN storage solutions supported by Progent include SAN dsign, hybrid-cloud integration, virtualization, migrations, non-disruptive updates, storage management, information assurance, high availability, and remediation. Progent can provide Tier 3 support to assist you to resolve problems with NetApp SAN deployments efficiently following leading practices.

Full Array of Security Consulting Services
Progent's CISM, GIAC, and CISA certified security engineers can help your company to perform complete security audits, restore operations quickly from virus attacks, configure firewalls, configure safe techniques for remote and mobile access, deploy spam protection and email encryption, and develop a corporate-wide security strategy built around 24x7 automated monitoring.

Online Support for Windows and Cisco-based Networking Environments
Progentís Technical Response Center provides world-class online technical support for Microsoft Windows and Cisco-based systems anywhere in the U.S. Progent's certified engineers have the knowledge and experience to assist you to troubleshoot and solve complex network problems rapidly and cost effectively. The scope of technical expertise represented by Progent's staff of engineers allows them to escalate even the most difficult problems to the right subject matter experts as required. Whether you need one-time phone support and remote repair or ongoing access to a Helpdesk Technical Response Center, Progent's consultants can provide your company with enterprise-level expertise without the high cost and administrative overhead of running a large in-house IT organization.

Some Examples of Online Support Services Available from Progent for Cisco Routers
Some of the common online Cisco router consulting services available from Progent are configuring domain name, IP addressing, routing maps, T1, and user accounts; setting up HSRP, aggregate routing, static to EIGRP redistribution, and ECN gateways; reviewing policy based routing to MPLS, routing configuration, and BGP peering; installing current IOS image; setting up and confirming failover; troubleshooting VPN tunnel problems; producing a network diagram and documenting router setup; plus policy and business recovery strategy.

Convenient Payment Options
Progent accepts VISA, MasterCard, American Express, and Discover CardsProgent's easy payment options for urgent technical help include VISA, MasterCard, American Express, and Discover. Monthly invoicing and Net terms are available for regular corporate accounts.

Best Practices Applied by Seasoned Engineers
Many businesses located away from areas with plentiful network consultants resort to less qualified or unseasoned local consultants for critical computer network support services. This can produce a system that is undependable or unproductive. Progentís staff of Microsoft and Cisco qualified engineers average over a decade of hands-on industry background, in the trenches of IT support, performing a wide range of information system services for a diverse selection of customers. Consequently, with Progent you receive not only expert network engineering skills, but an engineer who understands computer industry best practices in applying those skills to resolve real-world information network problems efficiently and in a repeatable way.

Cisco IOS software Update Support
If your network includes Cisco appliances, you could be using an old release of Cisco IOS, the network OS powering almost all Cisco router as well as the latest Cisco switches. Cisco often provides upgrades to IOS to correct problems, shore up security weaknesses, or improve functionality. Unfortunately, updating Cisco IOS or other Cisco OS platforms can be a challenge, depending on your Cisco equipment and your network environment. For example, there may be limitations of local RAM that could cause a new software release to operate improperly. Progent's Cisco CCIE-certified network engineers offer a broad array of support services related to upgrading Cisco IOS or other Cisco software platform like CatOS or CallManager. Progent's consultants can run audits of your Cisco software, recommend appropriate updates, provision Cisco appliances, transfer images, configure and verify your update, tune performance, resolve problems, and teach your IT managers how to take advantage of all important new functions.

Cisco Unified Messaging and Collaboration Consulting Services
Progent can provide remote or onsite help from a certified CCIE consultant to help you to plan, deploy, administer and troubleshoot converged communications networks that incorporate Cisco Unified Communication technology in an in-house, cloud-centric, or hybrid cloud deployment. Progent's Cisco-certified Unified Communications engineers have extensive experience assisting companies of any size to create advanced collaboration solutions by delivering expert services that include Cisco Unified Communications Manager (CUCM or Unified CM) and Cisco CallManager planning and deployment, Voice over IP and video phones and soft phones configuration, and wireless VoIP phone solutions. Progent's consultants can assist you with Cisco's entire library of UC applications like Cisco Jabber, WebEx Meeting Center, Unity Connection, Unified Contact Center Express (CCX), and Unified Mobility.

Certified Expertise for Information Assurance and SIEM Solutions
Global Information Assurance Certification was established in 1999 to validate the skill of IT security experts. GIAC accreditations are recognized by companies and institutions around the world including and the United States National Security Agency. Progent's GIAC-certified information assurance specialists can provide expertise with all of the network security disciplines covered within the GIAC accreditation including auditing infrastructure security mechanisms, incident handling, traffic analysis, web application security and SIEM solutions for compliance with government requirements for reporting incidents.

Upgrade Consulting for Microsoft Skype for Business
Progent's Microsoft Skype for Business consultants can provide remote and on-premises expertise for organizations of all sizes to assess the costs/benefits of upgrading to Microsoft Skype for Business or Skype for Business Online from any version of Microsoft Lync Server or Microsoft Office Communications Server. Progent can help your business to plan a local, cloud-based or hybrid deployment; interface Skype for Business with Microsoft SQL Server,Exchange, SharePoint Server and Office; configure high-availability solutions; interface Skype for Business with your PBX system and PSTN gateway; and integrate third-party collaboration platforms such as Cisco UC. Progent's certified network security experts can help you create and verify a security environment for your Skype for Business solution that is compliant with government and industry requirements.

Web Site Development Consulting
If you want to revamp your corporate web, create internal Webs for functions like human resources or employee education, establish a standout Web presence for a new business, or create enterprise-class, database-driven web applications, Progent can provide skilled and experienced web architects and programmers. Progent's experts can also assist you to support your web solutions by designing and managing a protected, robust server and communications environment that includes offsite and wireless access. Services offered by Progent's Experts Team include web design, web project management, .ASP and .NET programming, graphics design, and one-on-one training for leading web site development platforms. For database-driven web applications, Progent can provide the expertise of certified Microsoft SQL Server developers, Oracle developers and DBAs, and MySQL experts.

Get in Touch with a Progent Network Consultant
To see how you can access a Progent computer support expert for remote or onsite expertise in , phone 1-800-993-9400 or visit Online Computer Support.

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