For office computer networks located throughout the state of Washington, Progent's Microsoft and Cisco certified technicians can provide remote phone help and troubleshooting to fix your network problems fast and cost effectively. Progent has developed enterprise-grade expertise, sophisticated tools, and support knowledge bases to diagnose and repair computer network problems while avoiding the expense and time delays normally associated with onsite technical service visits.

If your Washington organization is situated beyond the larger metropolitan areas such as Seattle, Spokane, Tacoma, Bellevue, or Vancouver, your nearby computer support choices may be limited in expertise, or unavailable during a crisis. This results in a office network that is unpredictable or causing productivity loss due to technical issues continuing for too long. Progentís team of seasoned network consultants average more than twelve years of real-world computer industry experience, in the trenches of IT support, performing a broad variety of technical projects for a extensive range of clients. This means you obtain not just the technical competency needed for the task, but an expert with field proven methods for applying those skills to assist with excellent network solutions.

Immediate Support for Urgent Problems
With Progentís emergency remote network troubleshooting services, you can get instant assistance for problems that are causing lost productivity. Online support eliminates the lengthy delay and higher cost required for in-person computer service. For typical administration work, Progentís online support engineers can perform the majority of jobs within minutes of a request, rather than requiring you to live with a problem for up to a day for on-site support to arrive.

Unified Communications Manager and Cisco Unified Communications Manager Express Consulting
Cisco Unified Communications Manager (CUCM or Unified CM), originally named CallManager, is the heart of Cisco's communications and collaboration portfolio. CUCM and Cisco Unified Communications Manager Express provide an advanced IP-PBX by integrating closely with complementary apps that include Cisco Unified CM IM and Presence Service with Jabber support, Unity Connection for voicemail management, and Cisco Unified Contact Center Enterprise for creating a highly automated customer contact solution. Progent's Cisco-certified Cisco Unified CM consultants offer efficient and affordable online and onsite support to help businesses of any size to build and administer CUCM ecosystems by providing Unified Communications Manager integration and troubleshooting services that deliver optimum productivity. Progent's consultants can assist with any facet of Unified CM support and troubleshooting in areas that include designing dial plans, integrating VoIP phones, configuring SIP connections and PSTN calling, installing Cisco ISR routers, designing Cisco UCS server clustering solutions for high availability, performance tuning, and integration with Microsoft Office.

Citrix Virtual Desktop Support Services
Desktop virtualization platforms offered by Citrix allow fast set up of new client computers, rapid deployment of current applications, simplified image control, immediate recovery from desktop hardware breakdown or loss, lower initial cost and extended usable life for desktop PCs, predictable high performance, tight control and enforcement of security standards, and the ability to prevent critical business data from leaving the data center. Progent's Citrix XenDesktop engineers and Citrix XenApp experts can help your IT staff to assess, test, install, administer, and troubleshoot Citrix virtual Windows desktop products and can help you manage and support other virtualization solutions from Citrix by providing XenServer expertise and Citrix Essentials for Hyper-V support.

Full Portfolio of Security Assistance
Progent's CISM, GIAC, and CISA certified security consultants can assist your company to perform comprehensive security evaluations, restore operations rapidly from virus and worm attacks, configure firewalls, configure safe techniques for off-site and mobile connectivity, deploy spam and virus filtering and email encryption, and create a company-wide security plan built around round-the-clock automated network monitoring.

Microsoft Exchange Server 2016 Migration Consulting
Progent's Microsoft Exchange 2016 Server experts can help your business in any and all phases of your upgrade to Exchange Server 2016 including designing HA system topology for a local, cloud-based or hybrid deployment; server and CAL licensing compliance for Exchange 2016 and Windows Server 2012 R2+; migrating mailboxes; Hyper-V strategy; determining storage capacity required for your virtual machines, databases and log files; setting up hardware load balancing for fault-tolerant CAS services; planning, configuring and testing Exchange and Windows Servers and Database Availability Groups (DAGs); setting up collaboration with SharePoint Server or SharePoint Online; updating your firewall; creating SSL certs; providing client remediation with Office 2010 or greater or Microsoft Office 365; and setting up Outlook on the web.

Part-time Chief Information Officer Support Services
Progent can provide companies with an information management professional who can act as a part-time Chief Information Officer. This veteran technology executive can offer strategic direction to assist your company to deploy appropriate technology to enhance business processes so they match more closely with your business objectives. Your company can develop and install a well conceived information technology strategy without absorbing the cost of a full-time Chief Information Officer. Vital tasks Progent's part-time CIO can perform include growth strategies, rationalizing technology budgets, creating models for TCO and ROI, optimizing workflows, negotiating contracts with vendors, establishing security and compliance policies, business impact analysis, automating data center management, desktop support solutions, software revision tracking, and disaster recovery preparedness.

Desktop Consulting and Support Services
Progent's desktop support team can assist you to install PCs, notebooks, or wireless devices individually or help your business to design and execute a mass migration to a new version of an OS or an updated release of a key desktop program. Progent's Microsoft desktop specialists can install titles from the Office family of end-user products or Microsoft Dynamics financial and CRM programs on your client PCs so they interact efficiently with all Microsoft programs, software from popular publishers, business servers, and key services network-wide. As an example, Progent can set up Microsoft Outlook on a desktop or notebook to align with both the work pattern of your employee and the security requirements of your company. Progent can also provide on-line and in-person technical support for desktops.

Live Online Seminars for Desktop Applications
Progent provides online classes for a range of client applications and environments such as Microsoft Office and Office 365 Excel, Word, Publisher, Outlook, Acrobat Writer, Adobe Photoshop, Crystal Reports, and Microsoft Windows 10 and 8. Online education provides all the advantages of conventional in-person sessions, such as instant interaction between clients and teachers, but eliminates the expenses of transportation and the challenge of trying to synchronize the schedules of many workers.

Business Intelligence Reporting and Analytics Consulting and Development
Progentís BI reporting experts can provide online and on premises consulting to assist you with any aspect of business intelligence reporting ranging from debugging or enhancing reports to planning and implementing a comprehensive business intelligence solution. Progent's BI consultants can assist your company to support your existing BI environment, help you to migrate reports from a discontinued reporting platform to a modern one, and deliver custom online mentoring tailored to your specific requirements. Progentís business reporting and analytics consultants offer experience in the leading BI reporting platforms such as the SQL Server business intelligence suite (Integration Services, Analysis Services, and Reporting Services), Microsoft Management Reporter/FRx, Microsoft Access, Crystal Reports, Microsoft Power BI, Excel BI tools such as Power Pivot, Power Query and Power View, and Report Builder.

Failover Clustering Support for Microsoft Windows Server 2008 R2 and Windows Server 2012 R2
Progent offers Windows Server 2012 clustering integration services, Windows Server 2008 failover cluster expertise, and Microsoft Windows 2003 Cluster Server support to enable your business design clustered server configurations that offer world-class availability, even for normal maintenance operations. This zero-downtime feature is feasible because a single server in a cluster can be taken down for maintenance work without affecting clients. Server clustering also frees IT personnel to install vital security updates during regular working hours without reducing user productivity.

Design, Integration and Support Expertise for Microsoft System center 2012
Progent's System Center consulting experts have over a decade of background deploying, maintaining and troubleshooting the core platforms included with System Center and can help you to plan, configure, maintain, and repair your Microsoft System Center solution to maximize the uptime and responsiveness of your applications and infrastructure across a mix of Windows and Linux/Unix OS environments and on-premises and Cloud-connected datacenters. Progent can assist your organization to upgrade to the current version of System Center from a previous release or from another IT management solution to provide the benefits of enterprise-class deployment, centralized management, security, plus infrastructure and application performance monitoring.

Citrix Certified XenServer Consulting Services
Progent's Citrix certified XenServer engineers can assist your company to understand the strategic advantages of XenServer as well as additional Citrix platforms, and can help your IT organization to plan, validate, execute, troubleshoot, and maintain a Citrix XenServer solution. Progent can in addition assess your existing XenServer deployment and show you how to optimize consolidation, responsiveness, security and compliance, uptime, and recoverability.

Affordable Support Solutions
Many small organizations rely on poor metrics when searching for a computer consultant. Cost per hour is usually not a good measure for value. A consultant with inadequate technical background can take several times longer to perform the identical task than an experienced Information Technology professional. As an example, billing a third less per hour, but taking three times longer for the same task is not a bargain. Still worse, a poorly designed or configured IT infrastructure that is unreliable and difficult to manage or upgrade can cost a small business many times over its initial price because of lost productivity. Progent's customer testimonials from satisfied businesses across the U.S. confirm the efficiency of Progent's service model and the technical capability of Progent's staff of engineers.

Talk to a Progent Network Consultant
To see how to contact a Progent computer consultant for remote or on-premises help in , phone 1-800-993-9400 or visit Remote Network Help.

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