Washington Network Consultants for Small Office Information Technology Systems: Remote Consultation and Troubleshooting
For small company network systems located in the state of Washington, Progent's Microsoft certified engineers can provide online assistance and troubleshooting to fix your network systems problems fast and cost effectively. Progent has developed world-class expertise, sophisticated tools and support knowledge bases to identify and resolve network problems absent the expense and delays associated with onsite service visits.
If your Washington organization is located outside of the larger metro areas such as Seattle, Spokane, Tacoma, Bellevue, or Vancouver, your local network systems support options may be limited in technical expertise, or not available during a crisis. This results in a network that is unusable or causing productivity loss due to technical problems persisting for too long. Progent’s group of network professionals average more than ten years of real-world computer industry experience, in the trenches of network systems support, performing a broad range of technical projects for a extensive range of clients. This means you get not only the technical know how needed for the task, but an expert with demonstrated methods for applying those skills to deliver excellent network solutions.
Easy Engagement and Billing Model
Progent makes it easy to be a customer. Progent requires no complicated contracts, no minimum commitment, no retainers, and no minimum support time. All consulting time is fully documented and billed to the actual minutes utilized.
Software Applications Consulting
Progent's Experts Team offers in-depth consulting expertise in specific application areas. By providing a one-stop source for IT generalists and specialists, Progent can customize fast, affordable and comprehensive IT solutions that fit the unique needs of your organization. Areas of applications expertise available from Progent include ERP, MRP and accounting support, Microsoft CRM support and training, plus consulting and customized training for Microsoft Project, Microsoft Excel and Microsoft Word.
VPN Access for Leading Gateways
Progent engineers can gain access to client networks using VPN access support for gateways from Microsoft, Cisco, Sonicwall, Watchguard, Netscreen, and Checkpoint. Secure VPN remote access allows the team members at Progent's Technical Response Center to access your computer network remotely without compromising system security.
Full Portfolio of Security Assistance
Progent's certified security experts can help you perform complete security audits, recover quickly from set up firewalls, configure safe techniques for remote and mobile access, deploy advanced software for protection against viruses, spam, and directory harvest attacks, and create a security strategy with 24x7 monitoring.
Progent is a Gold Certified Partner with Microsoft
Progent has been designated by Microsoft as a Gold Certified Partner, an honor awarded only to the top class of businesses that operate closely with Microsoft, have shown IT skills, and have confirmed customer references. Gold Partners are required to maintain large staffs of Information Technology experts who have undertaken extensive certification testing. Gold Certified Partners are provided access to exclusive support and training opportunities from Microsoft and early access to new software for training and evaluation purposes.
Eliminate Reliance on Freelance Consultants
By building a relationship with a full-service support organization such as Progent rather than with a freelance consultant, you are assured timely access to knowledgeable experts when you need them. You do not have to worry that sickness, training, vacations, or priority conflicts with other clients will leave you without support during a crisis.
Nationwide Remote Support for Windows and Cisco-based Networking Environments
Progent’s Technical Response Center offers remote support for Microsoft and Cisco-based environments Nationwide. Progent's certified experts have the expertise to help you troubleshoot and resolve tough network problems quickly and cost effectively. The breadth of technical expertise represented by Progent's team of engineers makes it possible to escalate even the most difficult problems to appropriate specialists as required.
Immediate Help for Urgent Problems
With Progent’s remote network support services, you can get immediate help for issues that are causing lost productivity without the lengthy wait for an on-site service consultant. For day-to-day network administration tasks, Progent’s online support consultants can complete most jobs within minutes of a request, instead of forcing you to wait for hours or days.
Virus and Spam Protection via Managed Services
Progent has partnered with Postini to offer a cost effective, comprehensive solution to keep your corporate mail server free of spam and viruses. E-Mail Guard is a hosted service based on Postini’s Perimeter Manager that handles the security and management of corporate email by providing continually updated spam and virus filtering, content filtering, and protection from email-based directory harvest and denial of service attacks. E-Mail Guard also provides monitoring, reporting and content management tools plus outbound filtering to help you troubleshoot your mail system and define and enforce corporate email policies.
Web Development Services
If you want to revamp your corporate Web site, create internal Webs for applications such as human resources or employee training, establish a powerful Web presence for a new business, or build enterprise-class, data-driven Web applications, Progent can provide talented and experienced Web designers and developers. Progent's consultants can also help you build and maintain a secure, robust server and communications infrastructure, including remote and wireless connectivity, to support your Web solutions. Services available through Progent's Experts Team include Web Site design, Web project management, Microsoft .ASP and .NET programming, graphics design, and one-on-one training in FrontPage. Progent can also provide consultants who can you create and deploy custom eCommerce solutions.
One-stop Shopping for Comprehensive Network Support Services
Progent can be a single source for most network support needs for businesses. While focused on supporting solutions from Microsoft and Cisco, Progent engineers regularly work with installing, supporting, integrating and troubleshooting technologies from leading hardware and software companies including Check Point Software, WatchGuard, Juniper Networks, SonicWALL, and Symantec.
Experience with a Wide Range of Small Business Networks
Progent’s expert engineers have provided IT support services to thousands of organizations in hundreds of diverse industries, giving Progent a unique real-world perspective on what technology solutions work and which ones don’t.
Remote Server Monitoring with Microsoft Operations Manager
Progent offers nationwide remote monitoring services based on Microsoft Operations Manager 2005 so that your computer support is proactive rather than reactive. By identifying potential issues before they cause downtime, system monitoring can keep your network free of stressful and expensive service outages.
Progent's certified Internet Security and Acceleration Server consultants have broad backgrounds developing Microsoft-based security solutions for IT networks with many sites, mobile workers, and mission-critical web-based applications. A Progent ISA Server engineer is ready to help your small company plan and deploy an installation of ISA Server 2004 that supports your information security needs without restricting your productivity.
Progent's Apple Mac experts can promote the creative facets of Macintosh computing by offering help services and education in imaging, audio, and video. Progent's support professionals can provide help in a range of Apple Mac applications including Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Apple Logic, MOTU Digital Performer, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent can also help you with special projects such as scanning or digitizing audio or video or setting up an audio/video post production facility.
Progent's Microsoft-certified consultants have 18 years of experience providing e-mail, electronic messaging and email/telephony combination solutions for San Francisco Bay Area businesses. Progent provides economical Microsoft Exchange 2003 Server consulting services to enhance email security and virus protection, achieve high availability email, and implement remote and mobile email access. Progent’s Microsoft Exchange consulting and support services can aid you in planning and implementing a Microsoft Exchange update or a migration from a legacy SMPT server or outdated Microsoft Exchange product such as Exchange 5.5 to Exchange Server 2003 or Microsoft Exchange Server 2000. In addition Progent provides Windows XP and Vista desktop Microsoft Mail consulting for Microsoft Exchange and Outlook and can help you configure Outlook 2003, Microsoft Outlook 2000, Microsoft Outlook XP, and Outlook Web Access (OWA). For email virus protection and spam filtering, Progent offers expertise with Postini managed services and Trend Micro Scanmail. Progent is a Postini Managed Service Provider (Postini MSP). As a Postini aggregator, Progent is able to help small companies take advantage of Postini’s advanced spam filter solutions.
Progent’s team of Microsoft and Cisco certified experts average longer than a decade of real-world industry experience, in the trenches of network service, executing a wide range of technical projects for an extensive array of clients. Each Progent support professional shares a refined set of personal best practices that are combined into shared best practices standards that Progent teaches its consulting team. This guarantees that you get not just expert technical capability, but also a consultant with proven approaches for applying computer knowledge to fix real-world IT problems rapidly.
Microsoft Great Plains software includes analytics and reporting features that allow you to monitor all business processes, sales and spending, and sales trends with built-in drill-down, inquiry, and reporting capabilities. Progent's Microsoft Dynamics Great Plains reporting consulting services can enable you to create reports that allow you to understand your business more thoroughly, turning uncooked data into valuable business information. Progent is able to enhance your reporting and analytics by providing Crystal Reports consulting, FRx support, and Microsoft Excel programming. In addition to delivering reporting help, Progent can provide Microsoft .NET consulting, Microsoft SQL Server help, and application experience with VBasic, XML and other development environments in order to offer specialized line-of-business application development and eCommerce solutions that integrate seamlessly with Microsoft Great Plains.
Progent's compensation structure is based on revenue sharing, so just like working as a freelance consultant, your income is entirely tied to your work effort. Certain Progent support staff focus on quality of life and elect to consult at a more relaxed pace, using our self-determined calendar to pursue individual pursuits like mountain biking, car racing, skiing, fishing, vacations, or sharing free time with family and acquaintances. Others use the chance to earn major dollars through hard work and extended days. Progent fully supports both sides of the spectrum and any point in between.
Progent's UNIX family support services provide small businesses and developers assistance with administering and maintaining UNIX, Linux or Solaris environments that coexist with Microsoft-based technology. Progent offers your business access to UNIX experts, support professionals certified by Microsoft and Cisco, and security specialists with CISM certification. This wide range of expertise offers you a convenient one-stop consulting firm to show you how to create and manage a secure and robust cross-platform network and communications environment that allows UNIX and Microsoft coexistence by combining Windows with major variants of UNIX such as Mac OS X, Solaris, IBM AIX, HP-UX (Hewlett Packard UNIX), BSD, SCO and Silicon Graphics IRIX (SGI/IRIX or major Linux platforms such as RedHat Linux, SuSE Linux, Debian GNU/Linux and Slackware.
Small to mid-sized companies can now get all the advantages of Microsoft Operations Manager and also have fast access to Progent’s Microsoft and Cisco certified network support professionals. With Progent's economically priced IT service programs, mid-size organizations can choose a simple MOM-based co-sourcing service program with network monitoring, reporting, Help Desk and online service or a complete round-the-clock outsourcing solution. Progent offers expertise in Microsoft Operations Manager 2005 and MOM 2000 to provide small business networks world-class availability, security and performance.
E-Mail Guard is a comprehensive solution for blocking spam and viruses. E-Mail Guard addresses the security and management of company email by providing constantly improved spam and virus blocking, policy management, content testing, and protection against email-borne directory harvesting and denial of service attacks. E-Mail Guard also features monitoring, management and analysis tools as well as outgoing email testing to help you troubleshoot your email environment and define and regulate company email policy.
Progent's Microsoft-certified ISA Server consultants have long backgrounds developing ISA Server-based security installations for information systems with multiple offices, mobile users, and mission-critical eCommerce applications. Progent's Microsoft Firewall experts are available to assist your company in planning and implementing an installation of ISA Server 2000 or ISA 2004 Server that meets your network security requirements without adversely restricting your network accessibility. Progent's consulting professionals can help you migrate from Microsoft Proxy Server from ISA 2000 Server to ISA 2006 Enterprise Edition Server or ISA 2006 Standard Edition Server.
New Edge Networks is a national Competitive Local Exchange Carrier source for managed data communications networks and broadband Internet connectivity. New Edge provides a rich spectrum of data transports such as New Edge DSL, IDSL, ADSL, T1, Fractional T1, Burstable T1, Frame Relay, ATM, Private Line Services, and Metro DS3. New Edge also provides VoIP solutions. Progent has an agency agreement with New Edge Networks and is an authorized Microsoft Gold Certified Partner and a Cisco Systems Partner equipped with the expertise to show you how to integrate New Edge data services to create a world-class, integrated communications infrastructure on a down-to-earth budget.
Progent's Check Point Software experts can help you choose and deploy Check Point Firewall and VPN utilities and hardware powered by Check Point's security platform to provide an economical and efficient security defense for your information network. Progent can also help you configure other Check Point technologies such as Check Point ZoneAlarm and Check Point FireWall with protection products from other suppliers and offer a central stop for on-going network support, maintenance, training, and consulting expertise.
