For small office computer networks located within the state of Washington, Progent's Microsoft qualified technical team members can deliver phone assistance and remote troubleshooting to solve your computer network troubles quickly and cost effectively. Progent has acquired enterprise-level skills, advanced software utilities, and support knowledge bases to identify and repair IT problems while avoiding the high cost and delays associated with onsite technical service calls.

If your Washington organization is situated outside of the larger urban areas such as Seattle, Spokane, Tacoma, Bellevue, or Vancouver, your nearby network systems support options may be limited in skills, or unavailable during urgent situations. This can result in a network that is unpredictable or causing productivity loss due to technical problems persisting for too long. Progent’s team of field proven network engineers average more than twelve years of real-world IT industry experience, in the trenches of IT support, performing a extensive variety of technical projects for a diverse range of clients. This means you get not only the technical skills needed for the job, but a consultant with demonstrated methods for applying that expertise to deliver excellent network solutions.

Simple Sign-on and Pricing Structure
Progent's simplified by-the-minute billing policy requires no complex contracts, retainers or hidden charges. Many competitors have minimum charges or other extra fees that increase support costs. For remote support from Progent during normal working hours, you only pay for the actual time spent working on your issue. If it only requires ten minutes to resolve your problem, then you are only billed for ten minutes. For regularly scheduled onsite service work booked more than twenty-four hours in advance, you pay only for the time when a Progent team member is actually on-site solving your problems. Just Progent's value priced per-minute rate. For emergency same-day on-site service calls, you may be billed for our engineer’s travel time, but never an increased emergency rate. Since Progent maintains a large pool of expert consultants located within the entire Northern California service territory, an available expert is typically close by to help. Progent can in addition dispatch onsite technical support to the majority of zip codes in the United States within one business day of receiving a service call. Progent's remote technical support group has delivered help to small businesses in every state (See Progent's customer testimonials.)

Google Android Phone Integration
Progent's Android phone and tablet integration expertise have extensive background delivering remote and on-premises assistance for organizations of all sizes who need to incorporate Android phones into their information networks so that mobile clients can be productive from virtually anywhere. Progent offers the breadth of skills to resolve network problems that involve multiple manufacturers and that represent a combination of older and up-to-date information technology. Progent provides affordable online expertise to help you with any stage of designing, implementing, managing and maintaining your BYOD solution. Progent can deliver as-needed support to help you to resolve particularly challenging technical issues, or Progent can provide comprehensive project management support to help you complete major network projects on time and within budget. Progent can help with local, cloud-centric, or hybrid network environments and can provide expertise with operating systems, applications, management utilities and hardware infrastructure. Progent also can provide specialized group or individual training to help you manage and use Android phones to maximize their business value.

ERP Consulting Services for SyteLine/Infor CloudSuite Industrial
Infor CloudSuite Industrial, previously branded SyteLine, is an ERP solution that incorporates more than 25 years of background helping manufacturing, distribution and service companies to manage complicated supply chains and streamline key business processes to get products to market quickly and adhere to customer commitments consistently. Progent can provide the skills of an ERP specialist with over 20 years of background with the Infor CloudSuite Industrial/SyteLine platform. Progent can provide online or onsite consulting that spans from occasional guidance to comprehensive solution planning and project management. Sample services offered by Progent for CloudSuite Industrial/SyteLine include implementation, migration, process improvement, customization, Configure/Price/ Quote, web site integration, troubleshooting, ETL, Office 365 integration, disaster recovery planning, and database administration. For more information, visit SyteLine/Infor CloudSuite Industrial ERP Consulting Services.

Ubiquiti UniFi WiFi Access Points Integration and Support Consultants
Ubiquiti's UniFi line of Wi-Fi network devices includes indoor and outdoor Wave 2 Wi-Fi APs, security gateways, and switches. UniFi devices installed on multiple venues with thousands of APs can be remotely provisioned and managed using free UniFi Controller software, which centralizes and simplifies setup, discovery, management, optimization, debugging, monitoring, and analytics. Progent can provide the skills of seasoned wireless professionals who can help your organization to determine the benefits of Ubiquiti’s UniFi products for your business and assist you to design, deploy, manage, and troubleshoot your UniFi solution. For details, visit Ubiquiti UniFi Wi-Fi APs consulting and wireless LAN integration.

Desktop Consulting and Support Services
Progent can deliver a wide range of cost-effective support services to assist you business to deploy, integrate, repair, and administer desktop PCs and notebooks powered by Microsoft Windows, macOS and OS X, or popular editions of Linux. Progent's desktop consulting services include Windows 10 planning and migration assistance, Microsoft Windows 8.1 consulting support, Windows 7 maintenance, MS Office and Office 365 integration, and 64-bit processing upgrades.

VMware Site Recovery Manager (SRM) Disaster Recovery Solutions
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that allows you to specify, automate and verify a consistent process for restoring services quickly following a breakdown. SRM supports centrally controlled and automated recovery, application mobility, and non-disruptive site relocation, failback and site re-protect. SRM also supports non-intrusive testing for site recovery, upgrades and fixes and can generate audit reports to verify complete service restoration, validate Service Level Agreements and prove DR compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consultant to help you to plan, deploy, test and administer a disaster recovery solution based on VMware Site Recovery Manager.

System Center Data Protection Manager (SCDPM) Support
System Center 2016 Data Protection Manager offers small and mid-size businesses automatic backup and easy restore capabilities for Microsoft environment. Data Protection Manager 2016 offers application-aware protection for critical platforms such as Microsoft SQL, Exchange and SharePoint Server, protects Windows and Linux VMs, works with virtual machines running on Windows Hyper-V and VMware, and integrates seamlessly with Azure for convenient cloud-based backup and recovery. Progent's Microsoft-certified Data Protection Manager 2016 consultants can help you to plan, deploy, manage, and troubleshoot a multi-site backup/recovery solution built around System Center 2016 Data Protection Manager. Progent can assist you to upgrade from a previous version of Data Protection Manager or from a legacy system, and Progent can optimize your SCDPM 2016 environment for on local, colocated, cloud or hybrid deployment models. Progent offers online or onsite support and can deliver occasional expertise to resolve technical bottlenecks or provide comprehensive project management services to help you complete your Data Protection Manager 2016 initiative on schedule and on budget.

Exchange Server 2013 Migration Support
Exchange Server 2013 includes significant improvements to the functionality of Exchange Server 2010 and delivers powerful innovations plus a redesigned structure. These enhancements favorably impact key IT areas like ease of administration, availability, security, operational costs, collaboration, extensibility, throughput, compatibility, and productivity. Progent's Microsoft-certified Exchange 2013 consulting professionals can deliver online or onsite support to assist your organization to administer, tune and troubleshoot your Exchange 2013 deployment. Progent also offers Exchange 2016 migration expertise and Office 365 Exchange Online consulting to help you upgrade to a more current version of Exchange Server in a local, cloud-hosted, or hybrid deployment model.

Comprehensive IT Support for Systems at Colocation Sites
There are hundreds of enterprise-grade colocation centers in the San Francisco Bay Area and larger cities throughout the U.S., and Progent's colocation support team can enhance your network's redundancy and performance by helping you choose a colocation site that addresses the individual requirements of your company such as geographic location, space, communications, affordability, and value-added features and services. Progent’s colocation center IT services are intended for companies with hardware located at colocation hosting sites and in need of on-demand on-premises assistance at the co-location site plus online help from Microsoft and Cisco certified experts. Progent offers a variety of co-location center support services such as system topology analysis, Windows and Linux server integration and support, troubleshooting for server and telecommunications networking, development and deployment of high availability configurations, architecting and deploying layered security defenses, firewall integration and troubleshooting, configuring load balancing environments, and planning fault tolerant server and storage cluster configurations.

Certified Expertise for Information Assurance and SIEM Solutions
GIAC (Global Information Assurance Certification) was founded in 1999 to certify the skill of computer security experts. GIAC certifications are recognized by companies and government organizations throughout the world including and the United States National Security Agency (NSA). Progent's GIAC-certified information assurance specialists offer help with any of the security services covered within the GIAC certification including evaluating infrastructure security mechanisms, security incident handling, traffic analysis, web-based application security and security information and event management (SIEM) solutions for compliance with government requirements for promptly reporting security events.

Security Vulnerability Assessment for Small and Mid-size Businesses
Progent offers two low-cost service bundles intended to enable small businesses to receive an impartial network security evaluation from a qualified security consultant. With Progent's External Network Security Inventory Scan, a security expert administers an extensive examination of your network from outside your firewalled perimeter to determine possible weaknesses in the security profile you present to the outside world. With Progent's Internal Network Security Inventory Scan, a certified security professional executes a system scan from a secure machine within your firewall to determine the risk to inside threats. The two security inventory services are set up and run from a secured external site.

Microsoft Active Directory (AD) Planning and Integration Consulting
Progent's Microsoft-certified Active Directory consultants have extensive experience troubleshooting complex Active Directory issues such as directory replication problems, multi-domain partition configurations, lost AD objects, clean-up of legacy application configuration objects in on-line Active Directory environment, and restoration of failed installations of Active Directory and AD-integrated applications. Progent is also proficient in using advanced AD utilities like NTDSUTIL, DCDIAG and NETDIAG. Progent can also recommend deployment strategies that address important issues including Active Directory naming standards, hierarchical structure, IT administration model, utilization and structure of group policy objects, plus security and auditing definitions. Progent can also evaluate the implications of alternate server and service implementations on capability and speed. Progent can help companies to plan and implement deployments of AD Domain Services by delivering Windows Server 2012 R2 support services and Windows Server 2016 hybrid cloud integration.

Talk to a Progent Network Support Expert
To find out how you can contact a Progent computer consultant for online or onsite support in , phone 1-800-993-9400 or go to Online Computer Help.

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