For business networks located within the state of Washington, Progent's Microsoft authorized technicians can deliver online help and remote troubleshooting to resolve your computer network troubles quickly and affordably. Progent has developed enterprise-grade expertise, sophisticated utilities, and support knowledge bases to troubleshoot and repair network problems without the high cost and delays associated with in-person service dispatches.

If your Washington business is located outside of the larger urban areas such as Seattle, Spokane, Tacoma, Bellevue, or Vancouver, your nearby computer network support choices may be limited in technical capability, or unavailable during an emergency. This can result in a computer network that is unstable or causing productivity loss due to technical problems going unresolved for too long. Progentís team of field proven network consultants average more than 10 years of real-world IT industry experience, in the trenches of network systems support, performing a large range of technical projects for a diverse range of clients. This means you obtain not just the technical expertise needed for the job, but a consultant with demonstrated methods for applying those skills to deliver excellent network solutions.

Android Smartphone and Tablet Integration
Progent's Android smartphone and tablet integration consultants have years of experience providing online and onsite support for businesses of any size who want to incorporate Android phones into their IT systems so that users can communicate and collaborate from virtually anywhere. Progent has the breadth of skills to resolve technical issues that span numerous manufacturers and that entail a mix of legacy and up-to-date information technology. Progent offers affordable remote technical support to assist you with any facet of designing, deploying, managing and maintaining your BYOD solution. Progent can provide occasional technical support to help you to handle particularly stubborn technical issues, or Progent can provide outsourced or co-sourced project management support to help you finish major IT projects on time and on budget. Progent can assist with on-premises, cloud-centric, or hybrid network environments and can provide expertise with all major operating systems, applications, management utilities and network infrastructure. Progent also can provide specialized group or individual training to help you manage and operate Android phones and tablets securely and productively.

Temporary Chief Information Officer Support Services
Progent can provide companies with an information management professional who can act as a temporary or part-time CIO. This experienced technology officer can provide long-term direction to help you to integrate appropriate IT products to improve business processes so they align better with your business objectives. Your company can create and install a well conceived information technology strategy without absorbing the expense of a full-time Chief Information Officer. Vital services Progent's temporary CIO can carry out include growth strategies, rationalizing technology budgets, building and tracking models for TCO and ROI, reengineering workflows, negotiating contracts with vendors, defining security and compliance standards, cash flow management, streamlining network administration, desktop support solutions, software revision management, and disaster recovery planning.

Wireless Site Survey
Progentís Wireless Site Survey makes it easy to design and install a Wi-Fi wireless network adapted to your facilities, providing you a wireless solution that delivers the coverage, speed, load-handling capability, Quality of Service, data protection, and hand-off capability your company requires. Progent's Wireless Site Survey services are available either as an affordable online service or as a more comprehensive on-premises service. Progentís onsite survey includes onsite inspection, spectrum and security assessment of your current WLAN, analysis of your site's layout, testing for radio frequency interference, RF propagation modeling, selection of the best placement for customer-specified WAPs such as Aironet indoor and outdoor APs, Cisco Meraki access points and Apple AirPort equipment, and a detailed report describing a new WLAN.

Progent is a Microsoft Gold Certified Partner
Progent has been authorized by Microsoft as a Gold Certified Partner, an honor awarded exclusively to the top class of companies that operate closely with Microsoft, have demonstrated advanced IT expertise, and have confirmed customer references. Microsoft Gold Partners must maintain large staffs of Information Technology professionals who have completed comprehensive certification testing. Gold Partners are given access to special support and training opportunities from Microsoft and early access to beta software for training and piloting purposes.

Immediate Support for Urgent Problems
With Progentís emergency online network troubleshooting services, your company can get immediate help for issues that are causing lost productivity. Online help does away with the lengthy delay and increased cost associated with in-person technical service. For day-to-day IT management tasks, Progentís remote support engineers can complete most jobs within minutes of a request, instead of requiring your company to wait for hours for on-site support to arrive.

Microsoft Exchange 2016 Upgrade Support Services
Progent's certified Microsoft Exchange 2016 Server experts can help your business in any and all phases of your upgrade to Microsoft Exchange 2016 including designing HA infrastructure for an on-premises, Microsoft cloud connected or hybrid deployment; licensing requirements for Exchange 2016 Server and Windows Server 2012 R2 or later; moving mailboxes; Hyper-V virtualization strategy; specifying storage requirements for your VMs, databases and logs; setting up hardware load balancing (HLB) for fault-tolerant client access services; planning, configuring and testing Exchange Servers and Windows Servers and Database Availability Groups (DAGs); integration with SharePoint; updating your firewall; creating SSL certs; providing client integration with Office 2010 or greater or Office 365; and configuring Outlook on the web (formerly Outlook Web App).

BI Reporting and Analytics Consulting
Progentís business information reporting experts offer remote and on premises consulting to assist your organization with any facet of business intelligence reporting from troubleshooting or modernizing applications to designing and deploying a comprehensive BI environment. Progent's management reporting experts can help you to maintain your existing BI environment, assist you to migrate databases and applications from an outdated reporting product to a modern solution, and provide custom online training tailored to your specific needs. Progentís business reporting and analytics professionals offer expertise in all popular business intelligence reporting tools such as Microsoft's SQL Server BI stack (SSIS, SSAS, and SSRS), Microsoft Management Reporter/FRx, Office Access, Crystal Reports, Power BI, Excel BI add-ins such as Power Pivot, Power Query and Power View, Report Designer and Report Builder.

Configuration Manager 2016 Hybrid Cloud Integration
System Center Configuration Manager 2016 automates software deployment and updating, streamlines security and compliance settings management, keeps track of network assets, protects against company data leakage, performs network health reporting, enables secure end-user self service, and delivers a common point of control for managing multi-OS networks running on-premises, cloud, or hybrid deployment models. Progent's Microsoft Gold-certified SCCM 2016 consultants and Microsoft Azure cloud experts can assist businesses of any size with any aspect of designing, implementing, using and repairing a SCCM 2016 deployment for local, cloud-based, or hybrid networks.

Cisco Unified CM and Unified Communications Manager Express Planning, Deployment and Troubleshooting
Cisco Unified Communications Manager (CUCM or Unified CM), formerly named CallManager, operates as the core of Cisco's collaboration solution. Unified Communications Manager and Cisco Unified CM Express (CME) provide an advanced IP-PBX by integrating closely with unified messaging apps such as Unified Communications Manager IM and Presence Service with Jabber support, Unity Express (CUE) for voicemail, Mobile Connect for Single Number Reach, and Cisco Unified Contact Center Enterprise for creating a highly automated customer contact solution. Progent's CCIE-certified CUCM and CallManager experts can help with any aspect of CUCM support and troubleshooting in areas that include integrating Voice over IP phones and desktop video phones, designing dial plans, setting up SIP trunks and CUBE session border controllers, deploying Cisco ISR routers with CUBE support, designing UCS server failover solutions for survivability, and integration with Microsoft Exchange Server and Skype for Business.

Expert Support Services for Systems at Colocation Sites
There are hundreds of enterprise-grade data center colocation sites in Northern California and larger metropolitan areas throughout the United States, and Progent's colocation consulting team can enhance your systemís redundancy and performance by helping you choose a remote data center facility that addresses the individual requirements of your enterprise including geographic proximity, size, communications, budget, and extra additional features and services. Progentís colocation center support services are designed for companies with equipment housed at co-location hosting sites and requiring timely on-premises assistance at the colocation facility plus remote help from Microsoft and Cisco certified experts. Progent provides a selection of collocation center consulting services including system topology evaluation, Windows and Linux server installation and support, tech support for server and communications networking, development and installation of zero-downtime configurations, defining and deploying layered security defenses, firewall integration and troubleshooting, configuring load balancing solutions, and creating high-availability server clustering systems.

Consulting and Troubleshooting Expertise for System Center 2016 Operations Manager (SCOM 2016)
Microsoft System Center 2016 Operations Manager helps to promote consistent performance and dependable availability for key applications by offering centralized, cross-platform monitoring of physical and virtual infrastructure deployed throughout local systems and cloud environments. Progent's consulting group offers advanced remote and onsite support to help organizations of all sizes to plan, implement, optimize, update and repair SCOM 2016 deployments. Progent's Operations Manager 2016 consulting experts can help your company to migrate to SCOM 2016 from earlier versions of Operations Manager or from other monitoring platforms, or integrate multiple monitoring systems into a cohesive infrastructure management solution. Progent can also show you how to expand your Operations Manager 2016 scope to incorporate infrastructure based in public clouds by providing Azure integration consulting and Amazon AWS hybrid cloud expertise.

Certified Expertise for Information Assurance and SIEM Solutions
GIAC (Global Information Assurance Certification) was founded in 1999 to validate the knowledge of computer security experts. GIAC accreditations are recognized by companies and institutions throughout the world including and the U.S. National Security Agency (NSA). Progent's GIAC-certified information assurance consultants can provide support for all of the security capabilities covered within the GIAC accreditation such as evaluating network vulnerability, security incident management and response, intrusion detection, web application security and security information and event management (SIEM) solutions for compliance with government requirements for promptly reporting security events.

Progent's Consulting and Training Services for Microsoft Office and Office 365
Progent's Office and Office 365 experts can help businesses to incorporate Microsoft Office desktop and Microsoft Office 365 apps including Excel, Office Word, PowerPoint, Microsoft Outlook, Microsoft Access, Project and Publisher into a seamless solution that offers fast return on investment and promotes better business outcomes. Progent can assist your company to interface Microsoft Office or Office 365 apps with one another and with other core Microsoft technologies including SharePoint Server, Microsoft Exchange Server and SQL Server. Progent can also help you resolve compatibility problems between different versions of Office and offers live online Microsoft Office and Office 365 training to individuals or groups.

Progent's Consulting Services for Microsoft Windows Server Essentials
Windows Server 2012 R2 Essentials is an affordable, entry-level operating system that allows small organizations to make the move from the older stand-alone in-house datacenter to the modern hybrid networking paradigm that combines on-premises and virtualized cloud-based software and infrastructure. Progent's certified Windows Server Essentials consulting experts can provide budget-friendly remote consulting and troubleshooting for Windows Server 2012 R2 Essentials. Progent can help you to assess the potential business benefits of migrating to WS 2012 R2 and adopting a hybrid local/cloud design for your network environment. Progent offers full-service project management so you can plan and carry out an efficient move to Microsoft Windows Server Essentials, Microsoft Office 365, and other Microsoft Cloud applications and services. (Learn about Progent's Office 365 integration solutions with on-premises installations of Exchange and Microsoft Azure planning and integration consulting services.) Progent can also provide as-needed consulting help, troubleshooting, and training.

Talk to a Progent Computer Support Expert
To see how to get in touch with a Progent network consultant for online or onsite expertise in , phone 1-800-993-9400 or visit Remote Network Help.

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