Washington Computer Network Consultants

If your Washington small business is situated beyond the larger metro areas such as Seattle, Spokane, Tacoma, Bellevue, or Vancouver, your local network systems support choices may be limited in expertise, or unavailable during urgent situations. This can result in a computer network that is unpredictable or causing productivity loss due to technical problems continuing for too long. Progent’s group of field proven network professionals average more than twelve years of real-world IT industry experience, in the trenches of IT support, performing a broad variety of technical projects for a varied range of customers. This means you obtain not only the technical skills needed for the job, but an expert with demonstrated methods for applying those skills to assist with efficient network solutions.

Remote Support for Microsoft Windows and Cisco-based Networking Environments
Progent’s Technical Response Center offers expert online technical support for Microsoft and Cisco-based systems anywhere in the United States. Progent's certified professionals have the expertise to help you to troubleshoot and resolve complex network problems quickly and affordably. The breadth of information technology expertise offered by Progent's team of engineers allows them to escalate even the most challenging issues to the right specialists as necessary. Whether you require occasional phone support and online repair or continuing availability of a Help Desk Call Center, Progent's engineers can provide your company with enterprise-level support without the high cost and management overhead of maintaining a large internal support organization.

World-class Cisco Support from Experienced CCIE-certified Consultants
Progent’s elite group of Cisco certified CCIE consultants have been awarded a designation restricted to only the most accomplished experts for designing, programming, implementing, and troubleshooting a wide array of Cisco networking and interconnectivity products. There are only about 7,000 certified CCIEs worldwide, and attaining this distinction requires extensive proof of competency via written exams and hands-on testing to ensure that CCIE’s can apply knowledge to real-world problems. CCIE’s have a foundational knowledge of root networking technologies and protocols that allow for rapidly developing multi-vendor solutions.

Applications Support
Progent's Experts Team provides consulting expertise in specific application areas. By being a single provider of computer as well as specialists, Progent can customize fast, affordable and comprehensive IT solutions that align with the individual needs of your business. Application expertise offered by Progent include ERP, MRP and accounting applications support plus consulting and specialized training services for Project, Microsoft Excel and Microsoft Word.

Eliminate Reliance on an Individual Freelance Consultant
By building a relationship with a full-service IT consulting and support company such as Progent as opposed to a freelance consultant, you are ensured fast access to capable professionals whenever you need them. You no longer have to be concerned that sickness, classes, time off, or conflicting priorities with different clients will cause you to be without support during a crisis.

Full Portfolio of Security Consulting Services
Progent's CISA, GIAC, and CISSP certified security consultants can assist your company to perform complete security assessments, restore operations quickly from virus and worm attacks, set up firewalls, configure secure techniques for remote and mobile access, deploy automated software for protection against viruses, spam, and directory harvest attacks, and craft a corporate-wide security plan built around round-the-clock automated monitoring.

Easy Engagement and Billing Structure
Progent makes it easy to become a customer. Progent requires no complex contracts, no minimum commitments, no retainers, and no minimum job fee. All consulting time is fully documented and invoiced to the actual minutes utilized. Per-minute billing eliminates scenarios where customers are charged major dollars for quick repairs. You are billed exclusively for the support you receive.

Sophisticated Remote Support Utilities
Powerful remote access tool and experienced technicians and consultants combine to enable Progent to solve most computer network problems rapidly and economically. Progent is a leader in online repair and system monitoring, and as a Microsoft Gold Certified Partner Progent's technical team members have the benefit of a broad range of Microsoft support tools, technical databases, and on-going education.

Virtual Hosting Services
Progent's Virtual Data Center Hosting service offers proven virtual server technology, a state-of-the-art data center, and the technical expertise of Progent's Microsoft Gold qualified engineering staff to give small companies a comprehensive network outsourcing alternative that enhances system availability and protection, eliminates administrative hassle, and saves money. With Progent's Virtual Data Center Hosting model, the client owns the data, the OS platforms, and the applications. Because the environment is virtualized, it can be moved immediately to a new physical environment without lengthy and chancy reconfiguration. With Virtual Data Center Hosting, your network is not kept captive to a single hosting provider.

Best Practices Applied by Expert Engineers
Many businesses located away from areas with ample network consultants utilize poorly trained or unseasoned local consultants for vital computer network support. This can produce a system that is unstable or inefficient. Progent’s staff of Microsoft and Cisco certified engineers average over a decade of hands-on industry background, in the trenches of IT support, providing a wide array of information system services for a diverse mix of customers. Consequently, with Progent you receive not only expert network engineering skills, but an engineer who follows computer industry best practices in using that knowledge to resolve actual business system issues efficiently and in a repeatable way.

Linux Consulting and Linux/Windows Integration
If your business IT environment mixes Linux technology with Windows, Progent can assist you to incorporate your servers into a cohesive network that allows all your operating systems to coexist peacefully for easy management, seamless dataflow, high availability, high throughput, and tight security. If you are writing or testing Linux applications within an environment that incorporates Windows-based servers, workstations, and applications, Progent can provide comprehensive support outsourcing that allows you to focus on your area of expertise.

Web Development Consulting
If you want to spruce up your corporate Web site, develop internal web sites for applications such as human resources or employee training, establish a powerful Web presence for a new venture, or create enterprise-class, database-driven web applications, Progent can provide skilled and seasoned web architects and developers. Progent's experts can also assist you to support your web solutions by building and maintaining a protected, dependable server and connectivity environment featuring remote and mobile access. Services available through Progent's Experts Team include web Site design, web project management, .ASP and .NET programming, graphics design, and 1-on-1 training in Microsoft FrontPage. Progent can also provide consultants who can assist you to design and implement custom eCommerce applications.

Cost-effective Computer Support Solutions
Many small companies rely on poor metrics when searching for a computer consultant. Cost per hour is seldom a good measure for value. A consultant with insufficient experience can take several times longer to completethe identical task than an experienced IT professional. For example, charging 30% less per hour, but taking three times as long for the same job is not a bargain. Even worse, a poorly designed or implemented I infrastructure that is undependable and hard to manage or expand can cost an organization many times more than its setup price because of lost productivity. Progent's customer testimonials from satisfied businesses throughout the U.S. confirm the effectiveness of Progent's service model and the technical capability of Progent's staff of engineers.

One-stop Shopping for Comprehensive Network Support Services
Progent can be a one-stop source for the majority of network support needs for small organizations. While focused on supporting products from Microsoft and Cisco, Progent consultants regularly deploy, configure, and maintain technologies from leading hardware and software vendors including Check Point, WatchGuard, Juniper, and Symantec. Progent also provides Apple Macintosh expertise and Linux technical help.

24 by 7 Technical Support for Maximum Network Uptime
For organizations with line-of-business computer applications, Progent offers optional online support services on a 24 x 7 basis. Added to Progent's automated 24x7 server monitoring offerings, this service option can help promote the maximum network uptime.

Collaborative Approach to Service and Problem Escalation
Computer networks have grown ever more sophisticated. At the same time, typical small business networks include solution from many different suppliers. This makes computer integration and maintenance increasingly difficult. It is impossible for even the most capable individual to have deep familiarity in all areas of computer technology, or broad practical experience in the thousands of products, models, and revisions that small companies incorporate in their IT systems. Progent follows a team methodology to network support and relies on application specialists to bring in-depth skills when needed to solve complex problems efficiently, at the lowest cost to you.