For business computer networks located anywhere in the state of Wisconsin, Progent's Microsoft and Cisco certified technical team members can deliver phone assistance and troubleshooting to solve your computer system troubles quickly and affordably. Progent has acquired world-class skills, advanced software tools, and support knowledge bases to troubleshoot and repair computer network problems without the cost and time delays normally associated with onsite technical service dispatches.

If your Wisconsin small business is situated outside of the larger metro areas such as Milwaukee, Madison, Green Bay, or Kenosha, your nearby computer support choices may be limited in technical capability, or not available during a crisis. This can result in a network environment that is unpredictable or causing wasted time due to technical problems going unresolved for too long. Progentís team of network consultants average more than ten years of real-world computer industry experience, in the trenches of IT support, performing a broad variety of technical projects for a broad range of customers. This means you obtain not just the technical skills needed for the job, but an expert with proven methods for applying those skills to deliver affordable network solutions.

Project Server Integration
Progent's Microsoft Project Server consultants can provide advanced remote and onsite support services for Project Server as well as for Microsoft platforms that work in conjunction with Project Server. Services provided by Progent include Microsoft Project Professional set up, SharePoint Server 2013 planning and configuration, SQL Server 2016 integration, SQL Server 2014 programming and troubleshooting, MS Exchange Server 2016 planning and deployment, Microsoft Exchange Server 2013 configuration, Exchange Server 2010 management,Office Excel and Microsoft Office 365 Excel application support, plus PowerPoint and Visio webinar classes. Progent offers access to Cisco-certified CCIE network consultants to assist you to enhance your environment to accommodate local, branch office, at-home, and mobile users so they can use Project Server to collaborate safely and efficiently. Progent's certified network security engineers can help your IT team to define and enforce security policies that protect important project information without disrupting the efficient sharing of authorized data.

Oracle Database Administration Services and Software Development
Progent offers the services of an Oracle consultant for Oracle DBA support or an Oracle software programmer for building RDBMS business applications. Progent's Oracle DBAs can help you to streamline key Oracle database management activities such as database tuning, backup and restore strategies, and information security. Progent's Oracle application programmers can help you to build, tune, troubleshoot, or migrate Oracle-based programs using PL/SQL. Progent has skill with SQL Developer, SQL *Plus, and JDeveloper tools and can also assist you to tune current SQL code by utilizing Oracle's SQL Tuning Advisor.

Best Practices Applied by Expert Engineers
Many organizations situated far from areas with plentiful expert engineers utilize less qualified or inexperienced local resources for critical IT support. This can produce a system that is undependable or unproductive. Progentís staff of Microsoft and Cisco qualified consultants average more than a decade of hands-on industry experience, in the trenches of network support, performing a wide array of technical tasks for a broad mix of clients. This means that with Progent you receive not just high-level technical knowledge, but a consultant who understands computer industry leading practices in using that knowledge to solve actual business system issues efficiently and in a consistent way.

Online Support for Windows and Cisco-based Network Environments
Progentís Technical Response Center provides world-class online support for Microsoft and Cisco-based environments anywhere in the U.S. Progent's certified engineers have the expertise to assist you to troubleshoot and resolve complex network problems rapidly and cost effectively. The breadth of information technology expertise offered by Progent's team of engineers makes it possible to escalate even the most challenging problems to appropriate specialists as required. Whether you need one-time phone support and online troubleshooting or continuing access to a Help Desk Call Center, Progent's consultants can provide your small business with enterprise-level support without the high cost and management overhead of maintaining a big in-house IT group.

High-level Project Management Consultants
For enterprise customers looking for advanced project management support, Progent offers the services of senior information technology professionals with decades of experience in IT management, application development, and business process engineering for organizations ranging from Big 4 companies to dot-com startups to state government agencies. These proven IT managers can provide project management skills to assist organizations to adhere to best practices to ensure that development or deployment projects are successfully completed on time and on budget.

Full Portfolio of Security Consulting Services
Progent's CISA, GIAC, and CISSP certified security experts can help you to perform comprehensive security audits, recover quickly from attacks, configure firewalls, configure safe techniques for remote and mobile access, deploy spam filtering and email encryption, and develop a corporate-wide security strategy built around 24x7 automated monitoring.

Microsoft Dynamics NAV Consulting
The most recent version of Microsoft Dynamics NAV includes several innovations such as tailored Role Centers, enhanced business analytics and reporting capabilities, and advanced workflow management. Progent's Microsoft Dynamics NAV consulting experts offer software development, integration and troubleshooting services to enable you to take advantage of MS Dynamics NAV. Progentís engineers can show you how to integrate Microsoft Dynamics NAV to additional services and applications. In addition, Progent can assist you to design and utilize databases so you can improve your knowledge of your business, acquire more clients, refine your sales campaigns, and form productive partnerships.

Assistance with Choosing an ISP and an Internet Connection Package
Progent offers access to the affordable services of online Internet connectivity consultants to help your company to assess or update your Internet services so your Internet access solution meets your business needs. Services provided by Progent's engineers include evaluation of your current bandwidth utilization, vendor and plan comparison and selection, network provisioning, and overseeing a seamless move to a different ISP and/or service plan. Network provisioning can include enhancing existing routers and switches and configuring new ones, setting up firewalls, and designing dependable Border Gateway Protocol configurations. Progent's ISP, telecommunication carrier and collocation vendor relationships includes AT&T, Cable & Wireless, Cogent Communications, Covad, EarthLink, Global Crossing, Level 3 Communications, Qwest Communications, Savvis, Sprint, TW Telecom, Verio, and XO Communications.

Progent's Online Consulting and Training Support for Microsoft Office Desktop and Office 365
Progent's Office and Office 365 experts can assist businesses of any size to integrate Office desktop and Microsoft Office 365 applications including Office Excel, Office Word, PowerPoint, Outlook, Microsoft Access, Visio and OneNote into a cohesive productivity solution that offers fast ROI and enables better business outcomes. Progent can help your company to integrate Microsoft Office or Office 365 applications with one another and with additional core Microsoft technologies such as SharePoint Server, Microsoft Exchange Server and Microsoft SQL Server. Progent's consultants can also help you resolve compatibility issues with various releases of Microsoft Office desktop and can provide customized online Microsoft Office and Office 365 instruction to individual users or teams.

Windows Server 2016 Hyper-V Hybrid Cloud Solutions
Windows Hyper-V 2016 utilizes core features initially developed for and proven on Azure, one of the world's largest public clouds. This significantly improves the ability of the Windows Server platform to support private cloud as well as hybrid cloud/on-premises deployment models by improving data security, availability, expandability, manageability, reliability and recoverability. Progentís Microsoft Gold-certified Windows Server 2016 Hyper-V consulting team can help you to evaluate the advantages of Hyper-V 2016 for your business, set up test systems to confirm the ability of Hyper-V 2016 to support your critical applications, design an efficient network architecture for a cloud-based or hybrid installation, develop and carry out a non-disruptive upgrade strategy, educate your IT management and technical support staff, and deliver as-needed consulting and troubleshooting support to ensure that your Hyper-V 2016 solution gives you maximum business value.

Response Time of Progent's Technical Response Center for Online Computer Support
Progent's Technical Response Center is committed to providing the best level of remote network support available for both urgent and standard problems. For emergency problems that impact multiple users, crucial individuals, or a mission-critical program, the Technical Response Center can respond within an hour. For non-critical problems, the TRC is committed to respond within two hours. In all cases, your ticket will be generated promptly and correctly, You will be sent a confirmation from the ticketing system, and the TRC will contact you regarding every corrected problem to confirm you are satisfied with the results and willing to close out the trouble ticket. Learn more details about Progent's Technical Response Center Customer Commitment.

Consulting and Support Expertise for System Center 2012 Operations Manager (SCOM 2012)
Progent's Microsoft Gold-certified Microsoft SCOM 2012 consulting experts have over a decade of experience designing, deploying, optimizing and troubleshooting System Center Operations Manager environments and can provide organizations of all sizes expert online or onsite consulting services for System Center 2012 Operations Manager. Progent can assist you to plan a topology for System Center 2012 Operations Manager servers that provides the performance and resilience required to monitor your datacenter effectively, whether your infrastructure are onsite, in the cloud, or a hybrid solution. Progent's SCOM consultants can also help you to import and tune Microsoft SCOM 2012 management packs based on best practices for monitoring network fabric as well as both Microsoft and third-party applications and services. In addition, Progent can deliver fast remote or on-premises technical support to help you to remediate serious issues detected by System Center 2012 Operations Manager. Progent also offers System Center 2016 Operations Manager expertise to help your organization to upgrade smoothly from SCOM 2012 to Operations Manager 2016.

Progent's Cloud Integration Services for Microsoft Windows Server Essentials
Windows Server 2012 R2 Essentials is a value-priced, entry-level OS that allows small organizations to transition from the older stand-alone in-house datacenter to the contemporary hybrid computing model that includes on-premises and virtualized cloud-hosted software and infrastructure. Progent's certified Windows Server 2012 R2 Essentials consulting experts offer budget-friendly remote consulting and troubleshooting for Microsoft Windows Server 2012 R2 Essentials. Progent can help you to evaluate the potential business benefits of migrating to Essentials and adopting a hybrid local/cloud model for your network environment. Progent can provide full-service project management support so you can design and execute an efficient migration to Microsoft Windows Server 2012 R2 Essentials, Microsoft Office 365, and other Azure Cloud platforms and services. (Learn about Progent's Office 365 Exchange Online integration with on-premises installations of Exchange and Azure planning and integration consulting.) Progent can also provide continuing consulting help, technical support, and training.

Microsoft Windows Server 2012 Integration Services
Progent's certified Windows Server 2012 R2 experts can help you to assess the business value of Microsoft Windows Server 2012 R2 for your organization, create pilot environments and rollout strategies, tune your network for on-premises, multi-site, private or public cloud-based, and hybrid environments, train your IT management, team, create a corporate-wide security plan, streamline network administration, help with application development, and generate and test a disaster recovery/business continuity plan. If your organization is considering upgrading from Microsoft Windows Server 2012 R2 to Windows Server 2016, Progent's Windows Server 2016 hybrid cloud integration experts can assist you to evaluate the benefits of Windows Server 2016 for your environment and plan and implement a smooth upgrade to Windows Server 2016 and Hyper-V 2016 using an on-premises, cloud, or hybrid deployment model.

Contact a Progent Network Support Expert
To see how to contact a Progent network consultant for online or on-premises assistance in , phone 1-800-993-9400 or go to Online Network Support.

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