If your Wisconsin company is located beyond the larger urban areas such as Milwaukee, Madison, Green Bay, or Kenosha, your local computer network support choices may be limited in technical capability, or unavailable during a crisis. This results in a office network that is unusable or causing wasted time due to technical issues continuing for too long. Progent’s group of seasoned network engineers average more than 12 years of real-world IT industry experience, in the trenches of network support, performing a broad variety of technical tasks for a broad range of customers. This means you obtain not only the technical skills needed for the job, but a consultant with field proven methods for applying that expertise to assist with affordable network solutions.

VPN Access Support for Leading Remote Access Gateways
Progent consultants can gain access to client networks using VPN access support for gateways from Microsoft, Cisco, Sonicwall, Watchguard, Netscreen, and Checkpoint. Secure VPN remote access allows the engineers at Progent's Technical Response Center to access your network remotely without compromising system security.

Phone Support and Remote Troubleshooting Services
Progent's phone support and remote troubleshooting services give your small business the greatest leverage for your IT budget. Whether you need occasional phone support and remote troubleshooting or ongoing access to a Help Desk Call Center, Progent's engineers can provide your small business with enterprise-level expertise without the high cost and management overhead of maintaining a large in-house support organization.

Best Practices Applied Nationwide
Many companies located far from areas with plentiful expert consultants resort to unqualified or inexperienced local resources for critical network support services. This can result in a network that is unstable or unable to meet business needs due to lack of proper best practices in setting up system components. Progent’s staff of Microsoft and Cisco certified consultants average more than a decade of real-world industry experience, in the trenches of IT support, performing a wide variety of technical projects for a diverse range of clients. This means you get not just expert technical skills, but a consultant with proven methods for how to apply those skills to solve real-world business issues successfully and in a consistent fashion.

Full Portfolio of Security Consulting Services
Progent's certified security team members can help you perform comprehensive security audits, recover quickly from attacks, configure safe techniques for remote and mobile access, deploy advanced software for protection against viruses, spam, and directory harvest attacks, and develop a security strategy with 24x7 monitoring.

Remote Computer Network Administration and Support
Remote support tools and technologies have improved to the point that there is rarely a need for on-site access to servers in order to provide effective support. With the addition of an out-of-band remote support/management card in your server, virtually any administration or support tasks can be performed remotely by Progent consultants. Remote network support services available from Progent include operating system setup or upgrades, complete server disaster recovery, plus mass storage disk and router reconfiguration.

Eliminate Dependence on an Individual Freelance Consultant
By creating a relationship with a full-service support organization such as Progent rather than with a freelance consultant, you are assured timely access to experienced experts when you need them. You do not have to be concerned that sickness, training, vacations, or priority conflicts with other clients will leave you without help during an emergency.

Network Monitoring Services
Progent offers a selection of Network Support Packages based on the advanced monitoring capabilities of Microsoft Operations Manager (MOM), a next-generation network management software platform that monitors the availability, performance and security of your information system and identifies problems before they can disrupt your network.

VoIP Design and Support
Progent can provide a Cisco Certified Internetwork Expert (CCIE) or Cisco Certified Network Professional (CCNP) to help you deploy Cisco CallManager technology. Progent can evaluate your existing network and Internet access infrastructure to asses whether your environment is optimized to support VoIP, help you select and deploy Cisco hardware and software appropriate for your current situation and future growth plans, and business objectives, and integrate your VoIP solution with solutions from other vendors.

Sun Solaris Services
Progent offers your business access to expert certified Sun Solaris consultants, support professionals certified by Microsoft and Cisco, and security specialists with CISSP and CISM certification. Progent’s can provide consultants to support Sun Solaris co-existence with Microsoft and Linux-based networks and can also help you plan migrations between UNIX and Windows-based environments.

Extensive Computer Network Security Evaluation
Progent’s CISM certified consultants can efficiently perform comprehensive security audits, firewall evaluation and penetration testing on mission-critical small business information networks.

Expert Network Services for Data Centers
Progent provides support for many customers whose network environments are hosted in Internet Data Centers, and can easily do so for any data center in America. Progent’s long experience in working remotely with collocation data center environments allows us to assist clients architect and implement flexible and reliable remote support solutions that ease the job for both Progent and customer support staff. Progent’s own IT infrastructure of 50+ servers is deployed in three separate data centers in Northern California, and is entirely supported remotely.