For small business computer networks located anywhere in the state of Wisconsin, Progent's Microsoft and Cisco qualified technical team members can provide phone help and remote troubleshooting to resolve your computer system problems quickly and affordably. Progent has developed enterprise-grade skills, software utilities, and support knowledge bases to troubleshoot and resolve computer network problems without the cost and delays normally associated with in-person service visits.

If your Wisconsin company is located outside of the larger metropolitan areas such as Milwaukee, Madison, Green Bay, or Kenosha, your local computer support choices may be limited in technical capability, or unavailable during a crisis. This results in a computer network that is unstable or causing productivity loss due to technical issues continuing for too long. Progentís team of field proven network engineers average more than 12 years of real-world industry experience, in the trenches of network systems support, performing a extensive variety of technical projects for a varied range of clients. This means you get not only the technical competency needed for the job, but an expert with demonstrated methods for applying that expertise to assist with efficient network solutions.

Simple Sign-on and Pricing Model
Progent's easy by-the-minute billing policy requires no complicated contracts, retainers or hidden fees. Many other support companies have minimum billable time or other additional fees that increase service. For remote support during regular working hours, you only pay for the time spent working on your problem. If it only requires ten minutes to solve your problem, then you are only billed for ten minutes. For advance scheduled on-site service work booked more than 24 hours in advance, you pay exclusively for the time when Progent's team member is actually on premises working on your issues. Just Progent's value priced by-the-minute rate. For emergency same-day on-site service calls, you might have to pay for our expertís travel time, but never an increased emergency rate. Because Progent has a large pool of expert consultants located within the entire San Francisco Bay Area service territory, an available expert is typically close by to assist. Progent can also dispatch onsite support to most zip codes in the U.S. within one business day of receiving a service request. Progent's remote support team has delivered help to small companies in every state in the U.S (Refer to Progent's customer testimonials.)

CISM-certified Cybersecurity Management Consultants
Progent can provide the support of CISM certified cybersecurity management consultants. The Certified Information Security Manager (CISM) organization describes the core competencies and international standards of skill that information security managers are expected to master. CISM gives executive management the confidence that those who have earned their CISM credential have the experience and capability to provide effective security management and support consulting.

CRISC-certified Risk Management Consultants
The Certified in Risk and Information Systems Control (CRISC) certification program was initiated by ISACA to verify a consultant's ability to plan, implement, and support IS control mechanisms to mitigate network risk. Progent can provide the expertise of a CRISC-certified risk management expert to help your company to create and carry out a risk management strategy based on leading practices promoted by CRISC and geared to align with your organization's risk appetite, business objectives, and budgetary guidelines.

Cisco Unified CM and Cisco Unified Communications Manager Express Integration and Troubleshooting
Cisco Unified Communications Manager (Unified CM), formerly known as CallManager, operates as the foundation of Cisco's communications and collaboration platform. Unified Communications Manager and Cisco Unified Communications Manager Express offer a location-independent IP-PBX by integrating closely with apps like Unified Communications Manager IM and Presence Service with Jabber support, Unity Express for voicemail, Cisco Unified Mobility for Single Number Reach, and Unified Contact Center Enterprise (Unified CCE) for building an advanced customer contact solution. Progent's Cisco-certified CUCM and CallManager experts can help with any facet of Unified CM setup and debugging in areas that include integrating Cisco Voice over IP phones and video phones, designing dial plans, setting up SIP trunks and CUBE internetworking, installing ISR routers with CUBE support, creating Cisco UCS server failover systems for survivability, and integration with Exchange and Skype for Business.

Examples of Online Support Services Offered by Progent for Cisco Routers
Some of the popular remote Cisco router support services offered by Progent include configuring hostname, DHCP, routing tables, clock, security logon banner and user accounts; setting up HSRP, aggregate routing, static or BGP to EIGRP redistribution, and static route injection into OSPF; troubleshooting NAT configurations, routing configuration, and line settings; updating router's IOS image; validating failover; resolving VPN problems; making a network diagram and documenting configuration; plus security and fault tolerance planning.

Eliminate Dependence on Freelance Consultants
By building a partnership with a full-service IT consulting and support organization like Progent rather than with a freelance consultant, your company is ensured fast access to knowledgeable experts whenever you need them. You no longer have to worry that illness, training, time off, or conflicting jobs with different customers will cause you to be without support during an emergency.

GIAC-certified Information Assurance Consultants
GIAC (Global Information Assurance Certification) was founded in 1999 to certify the knowledge of information technology security professionals. GIAC certifications are acknowledged by businesses and government organizations all over the world including and the U.S. National Security Agency. Progent's GIAC-certified information assurance specialists can provide support for all of the security capabilities covered within GIAC accreditation such as auditing infrastructure vulnerability, security incident management and response, intrusion detection, web application security and security information and event management (SIEM) solutions.

Integration Help for Office 365 Apps and Services
Office 365 is Microsoft's expanding suite of client productivity applications and cloud-hosted services available on a monthly or annual subscription basis. Office 365 applications and cloud services are available in an array of product bundles intended for customers ranging from students and home offices to enterprises. Progent offers fast and easy online access to specialists with in-depth knowledge of Microsoft, macOS, Apple iOS, and Android platforms. Progent can help your business to evaluate the wealth of subscription plans offered with Office 365 and integrate your network with Office 365 so you derive maximum business value. Progent's Office 365 integration consultants offer expertise with multi-vendor networks that incorporate Windows, macOS or OS X, and Linux technology. Progent can also assist your business to create and maintain hybrid ecosystems that seamlessly integrate on-premises and cloud-based products and services.

Data Backup and Recovery Consultants
Progent's backup experts can provide consulting support for a broad range of utilities and services that provide solutions for backing up Microsoft Windows, Mac, and Linux/UNIX physical and virtual servers and desktops plus laptops and smartphones. Progent can help you with leading data protection products by delivering services such as Altaro VM Backup consulting, Barracuda Backup and disaster recovery planning expertise, and DoubleTake Availability solutions. Progent also offers support for Acronis, MozyPro, Retrospect for Macintosh, Time Machine, Backup Exec, BackupAssist Software, CrashPlan PRO, and Oracle Solaris FLARs. For large organizations, Progent offers VMware Site Recovery Manager and NSX expertise. In addition, Progent's ProSight Data Protection Services (DPS) are available to small and medium-sized businesses as a low cost and fully managed service for secure backup and disaster recovery.

Progent's Integration Services for Windows 2012 R2 Server Essentials
Windows Server Essentials is an affordable, versatile platform that enables small businesses to transition from the older stand-alone on-premises datacenter to the contemporary hybrid networking model that includes on-premises and virtualized cloud-based software and infrastructure. Progent's certified Windows Server Essentials consulting experts offer cost-effective remote consulting and technical support services for Windows Server Essentials. Progent can help you to assess the potential business advantages of migrating to Windows Server Essentials and implementing a hybrid on-premises/cloud model for your network ecosystem. Progent can provide comprehensive project management to help you design and carry out an efficient migration to Windows Server 2012 R2 Essentials, Office 365, and other Azure Cloud applications and services. (Learn about Progent's Office 365 Exchange Online integration solutions with on-premises Exchange deployments and Azure planning and integration consulting services.) Progent can also provide continuing consulting, troubleshooting, and training.

Cisco WiFi Controller Integration and Support Consultants
Progent's certified Cisco wireless controller consultants can assist your business to deploy Cisco Wi-Fi controllers to manage wireless LANs of all sizes. Progent can help you to maintain and debug your existing Cisco-based Wi-Fi environment or carry out a smooth upgrade to Cisco's latest wireless controller products. Progent can provide support for both hardware-based and software-based Wi-Fi controllers and can help you to decide which version makes sense for your Wi-Fi solution. For Wave 2 wireless controller appliances from Cisco, Progent offers Cisco 3504 wireless controller support, Cisco 5520 Wi-Fi controller support, and Cisco 8540 Wi-Fi controller support.

MS SQL Server Software Programming
Progent's SQL Server application programmers can assist your organization to create and maintain database applications based on Microsoft's SQL Server database platform. Progent adheres to leading lifecycle management practices to build scalable, easy-to-manage SQL Server applications and knows how to team with a customer's IT staff to complete programs in a cost effective and cost-effective way. Progent for can assist you to create Microsoft SQL Server applications by offering a wide range of consulting services including requirements analysis, data tier architecture, normalization, T-SQL programming, software configuration, capacity planning, performance tuning, backup/recovery, clustering and virtualization, consolidation of stored procedures, synchronization solutions, security, and disaster recovery/business continuity planning.

Contact a Progent Computer Consultant
To find out how you can contact a Progent computer support expert for remote or on-premises expertise in , phone 1-800-993-9400 or go to Online Network Support.

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