For business computer networks located in the state of West Virginia, Progent's Microsoft and Cisco authorized technical experts can provide online help and remote troubleshooting to repair your computer network troubles fast and affordably. Progent has acquired world-class skills, sophisticated tools, and support knowledge bases to identify and fix IT problems without the cost and time delays associated with in-person service dispatches.

If your West Virginia small business is situated outside of the larger metro areas such as Charleston, Huntington, Morgantown, or Parkersburg, your local network support options may be limited in expertise, or not available during an emergency. This can result in a office network that is unstable or causing efficiency loss due to technical issues going unresolved for too long. Progent’s staff of network professionals average more than ten years of real-world industry experience, in the trenches of IT support, performing a extensive variety of technical tasks for a broad range of clients. This means you obtain not only the technical skills needed for the task, but an expert with field proven methods for applying that expertise to provide excellent network solutions.

World-class Cisco Help from Experienced CCIE-certified Consultants
Progent’s exclusive group of Cisco certified CCIE consultants have been awarded a designation restricted to the most accomplished specialists for planning, configuring, implementing, and debugging a diverse range of Cisco network and interconnectivity products. There are only 7,000 certified CCIEs around the world, and attaining certification involves extensive proof of competency through written examinations and hands-on lab testing to make sure that CCIE’s can apply knowledge to practical situations. CCIE’s have a foundational knowledge of core networking technologies and protocols that allow for quickly crafting multi-vendor solutions.

Disaster Recovery/Business Continuity Planning Consulting Support
Progent's disaster recovery consulting experts can help you design a disaster recovery strategy in case of a catastrophic site failure. Progent can help you define a complete disaster recovery solution that includes periodic disaster recovery evaluations and testing so that if a disaster takes place, you reduce network downtime. Progent's Microsoft and Cisco-authorized professionals can also help you to create an affordable, zero-downtime network architecture that addresses availability issues involving a wide range of network technologies and procedures. Progent's business continuity experts can help your company to deal with the high-level problems associated with keeping your company operational after a disaster by taking into account not only information technology issues but additional problems like notifying key staff members, moving into temporary work space, accessing replacement vehicles, hiring temporary workers, and filing regulatory documents. Progent's Windows Server 2016 disaster recovery/business continuity experts can show you how to create an affordable disaster recovery solution for hybrid cloud deployments using failover cluster tools field-tested in Microsoft's massive Azure cloud.

Google Android Phone and Tablet Integration
Progent's Android phone integration consulting services have extensive background providing online and on-premises support for organizations of any size who need to incorporate Android phones into their IT systems so that mobile clients can work together from anywhere. Progent offers the range of know-how to resolve technical issues that involve multiple vendors and that represent a mix of legacy and up-to-date technology. Progent provides cost-effective online consulting to assist you with any facet of designing, configuring, managing and troubleshooting your Bring-Your-Own-Device (BYOD) solution. Progent can deliver occasional technical support to assist you to handle particularly stubborn technical issues, or Progent can provide outsourced or co-sourced project management support to ensure that you complete major network initiatives on schedule and on budget. Progent can help with on-premises, cloud-based, or hybrid network environments and offers expertise with all major operating systems, apps, management utilities and hardware infrastructure. Progent also offers specialized group or individual training to show you how to manage and operate Android phones and tablets efficiently.

Microsoft Virtual Desktop Consulting Services
Microsoft's desktop virtualization solutions lower the effort required for IT managers to deploy software programs so they are standardized throughout a corporate workforce, offer the power to control access to business information, and enable quick installation of new or updated desktops. In Windows Server 2008 R2, the Terminal Services tool has been revamped and named Remote Desktop Services or RDS. Microsoft's new VDI infrastructure behind Remote Desktop Services streamlines client access, enhances performance, strengthens data security, centralizes management, and offers a nearly transparent user experience. Progent's desktop virtualization consultants can help your company to assess the business benefits of Microsoft's virtual desktop technologies, set up test and production deployments, improve your system infrastructure to accommodate virtual clients efficiently, assess and resolve security issues, and educate your network administrators to follow best practices to achieve maximum payback from client virtualization.

Eliminate Reliance on an Individual Freelance Consultant
By building a partnership with a full-service computer consulting and support company like Progent rather than with an individual freelance consultant, you are assured fast access to experienced professionals whenever you need them. You do not have to worry that illness, classes, vacations, or conflicting priorities with other clients will leave you without support during an emergency.

Microsoft SQL Server 2012 Consulting Services
Progent offers the expertise of certified SQL Server 2012 engineers and experienced software developers, database administrators, project managers, Cisco-certified network engineers, disaster recovery specialists, and certified security professionals to assist your business to maintain your SQL Server 2012 solution and define an efficient and safe network infrastructure that lets you realize the full business benefit of SQL Server 2012. Progent can also assist your organization to migrate to Microsoft SQL Server 2016 or transition to SQL Server 2014 from SQL Server 2012.

Desktop Support Services
Progent's desktop support staff can help your company to install workstations, notebooks, or wireless computers individually or help you to design and implement a company-wide migration to a current version of an OS or a new version of a key desktop application. Progent's Microsoft-certified PC specialists can install programs from the Office line of productivity products or Microsoft Dynamics accounting and customer relationship products on your client PCs so they integrate efficiently with other Microsoft programs, software from third-party publishers, database servers, and line-of-business services network-wide. For example, Progent can configure Microsoft Outlook on a desktop or laptop to match both the work profile of the user and the protection policies of your company. Progent can also provide remote and on-site troubleshooting support for workstations.

Progent's Consulting and Development Services for SQL Server 2016
Microsoft SQL Server 2016 introduces significant improvements in speed, capacity, data security, high-availability, BOYD support, and integrated analytics and reporting. New features include PolyBase for handling structured and unstructured files simultaneously for big data applications, Jason support, Row-level Security, Mobile Report Publisher, and centralized control over local and cloud-resident operations and services. Progent's Microsoft Gold-certified SQL Server 2016 consulting experts can provide remote and onsite support to help businesses of all sizes to design, implement, administer or debug any edition of SQL Server 2016. Progent can also assist you to interface SQL Server 2016 with all key Microsoft products such as Windows Server and Hyper-V, Exchange, SharePoint Server, Microsoft Dynamics GP, Lync or Skype for Business, and System Center Operations Manager.

Progent's Consulting Support for Microsoft Windows Server Essentials
Microsoft Windows Server Essentials is an affordable, versatile OS that allows small organizations to transition from the traditional physical on-premises datacenter to the new hybrid networking paradigm that combines on-premises and cloud-hosted resources. Progent's certified Windows Server Essentials consulting experts can provide budget-friendly remote consulting and technical support services for Windows Server 2012 R2 Essentials. Progent can help you to evaluate the potential productivity and cost benefits of migrating to WS 2012 R2 and implementing a hybrid local/cloud-based design for your computing ecosystem. Progent can provide full-service project management so you can design and execute an efficient migration to Windows Server 2012 R2 Essentials, Office 365, and other Microsoft Online platforms and services. (Find out about Progent's Office 365 Exchange Online integration solutions with on-premises Exchange deployments and Microsoft Azure planning and integration support.) Progent can also provide as-needed consulting, troubleshooting, and customized training.

Microsoft Dynamics GP Consultants
Progent can provide a Dynamics GP (formerly Great Plains) technical professional to assist you to support and improve your MS Dynamics GP-based business information system. Progent can also assist you to architect and implement a smooth Great Plains upgrade from a legacy system so that you preserve your information, improve your protection, extend your financial reporting and analytics, take full advantage of Microsoft Office compatibility, and eliminate business impacts by planning and following an efficient migration plan.

Cisco IOS Upgrade Consulting
If you includes Cisco appliances, you could be running an outdated release of IOS, the control software powering almost every Cisco router and the latest Cisco switches. Cisco often offers upgrades to IOS in order to correct problems, plug security weaknesses, or add functionality. Unfortunately, upgrading Cisco IOS or other Cisco OS platforms can be tricky, depending on your Cisco equipment and your system environment. For example, there could be limitations of internal RAM that might cause a new OS version to operate improperly. Progent's Cisco CCIE network engineers offer a broad variety of support services associated with upgrading Cisco IOS or other Cisco software platform such as CatOS or IOS XR. Progent can perform inventories of your Cisco software, recommend sensible updates, provision Cisco devices, copy images, configure and verify your update, tune throughput, resolve problems, and teach your IT staff how to get the benefits of all significant new capabilities.

Expert Wireless Engineering and Support Services
Progent's wireless technology consultants offer broad expertise in the integration and support of wireless networking technology and can assist you to design, install, administer and troubleshoot wireless ecosystems that are secure, resilient, expandable, easy to manage and operate, able to handle your critical applications, and seamlessly integrated into hybrid cloud networks. Remote and on-premises expertise available from Progent cover a selection of wireless technologies such as smartphone and tablet integration and management, Wi-Fi network design and installation, Wi-Fi site surveys, wireless IP phone configuration and troubleshooting, and building-to-building wireless integration.

Comprehensive Documentation of Services Provided
Progent provides complete and meaningful documentation of all service work to make sure clients do not feel like a hostage to their support company. Progent sends e-mail accounts of support activity shortly after finishing each support interaction, and also encloses a printed copy along with monthly billings. Comprehensive IT support documentation makes it less risky for clients to transfer to a different service organization or assume more service duties in house. Good service reporting also provides management the information needed to determine the value of maintenance services and produce more realistic network expense projections.

Team Approach to Support and Problem Escalation
Computer technologies have grown ever more complex. At the same time, typical small office computer networks integrate products from dozens of different vendors. All this makes network integration and maintenance increasingly challenging. It is unfeasible for even the most capable engineer to have in-depth knowledge in all aspects of information technology, or extensive practical experience in the thousands of hardware and software brands, models, and revisions that small businesses incorporate in their IT networks. Progent utilizes a collaborative approach to network consulting and relies on subject matter specialists to bring high-level knowledge when needed to fix the most intractable technical issues efficiently, at the lowest cost to your company.

Talk to a Progent Computer Support Expert
To see how to get in touch with a Progent computer support expert for remote or on-premises help in , call 1-800-993-9400 or visit Remote Computer Support.

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