For business network systems located throughout the state of West Virginia, Progent's Microsoft and Cisco authorized engineers can provide online help and remote troubleshooting to repair your computer system issues quickly and affordably. Progent has acquired enterprise-grade expertise, sophisticated tools, and support databases to troubleshoot and resolve IT problems without the expense and time delays associated with onsite technical service visits.

If your West Virginia company is situated outside of the larger metro areas such as Charleston, Huntington, Morgantown, or Parkersburg, your local computer support options may be limited in technical expertise, or not available during urgent situations. This results in a computer network that is unpredictable or causing productivity loss due to technical problems persisting for too long. Progent’s team of expert network engineers average more than ten years of real-world computer industry experience, in the trenches of computer network support, performing a extensive range of technical tasks for a broad range of clients. This means you get not only the technical competency needed for the job, but a consultant with field proven methods for applying those skills to assist with efficient network solutions.

Progent is a Microsoft Gold Certified Partner
Progent has been authorized by Microsoft as a Gold Certified Partner, an honor given exclusively to the highest tier of businesses that operate closely with Microsoft, have demonstrated advanced IT skills, and have verified customer references. Microsoft Gold Certified Partners are required to maintain large staffs of IT professionals who have undergone comprehensive certification testing. Gold Certified Partners are given access to exclusive support and training opportunities from Microsoft and early access to new software for training and evaluation purposes.

NetApp SAN Storage Solutions
Progent offers enterprise customers remote or on-premises NetApp SAN consulting support for NetApp's complete portfolio of SAN storage products including ONTAP data management, MetroCluster, FlexPod cloud infrastructure, SnapMirror data replication, SnapVault and OSSV incremental D2D backup, Virtual Storage Console (VSC) for VMware, MultiStore/vFiler for secure IP space separation, OnCommand Unified Manager Core, and NetApp's FAS, AFF, V-Series and N-Series hardware products. Components of NetApp SAN storage technology supported by Progent include SAN dsign, hybrid-cloud deployment, virtualization, migrations, non-disruptive updates, system management, information assurance, disaster recovery, and troubleshooting. Progent offers Level 3 support to help you to resolve problems with NetApp SAN environments efficiently based on leading practices.

Configuration Manager 2016 Cloud Integration
Configuration Manager 2016 automates application and device provisioning and updating, streamlines security and compliance settings management, inventories network resources, guards against company data leakage, provides health monitoring, allows safe end-user self service, and delivers a single control mechanism for administering multi-OS networks based on on-premises, cloud, or hybrid deployment architectures. Progent's Microsoft Gold-certified SCCM 2016 consultants and Azure cloud integration specialists can help your organization with any aspect of planning, implementing, operating and repairing a System Center 2016 Configuration Manager solution for local, cloud, or hybrid environments.

MySQL Software Programming and DBA Services
Progent's certified MySQL RDBMS specialists can provide a selection of budget-friendly online support services to help organizations to enhance the business value of their MySQL environment. Support services available from Progent for MySQL include database administration support, software programming, and database migration assistance.

Cisco Unified Communications Manager and Cisco Unified CM Express Planning, Deployment and Troubleshooting
Cisco Unified Communications Manager (Unified CM), previously named CallManager, acts as the foundation of Cisco's collaboration solution. Unified CM and Unified CM Express (CME) offer an advanced IP-PBX solution by integrating tightly with applications like Unified Communications Manager IM and Presence Service with Jabber support, Unity Express (CUE) for voicemail, Mobile Connect for Single Number Reach, and Cisco Unified Contact Center Enterprise for creating an advanced customer contact center. Progent's Cisco-certified Cisco Unified CM experts can help with any aspect of CUCM setup and debugging in areas that include integrating Cisco VoIP phones and desktop video IP phones, designing dial plans, configuring SIP PSTN trunks and CUBE session border controllers, deploying ISR routers with CUBE networking support, designing UCS server failover solutions for survivability, and integration with Exchange and Skype for Business.

Citrix Desktop Virtualization Engineering Support
Desktop and application virtualization platforms from Citrix permit quick provisioning of new client computers, fast publication of current applications and updates, simplified image control, quick restoration after client PC breakdown or loss, reduced initial cost and extended useful life for client computers, predictable high performance, tight control of security policies, and the ability to keep sensitive business information from being taken from the data center. Progent's Citrix XenDesktop engineers and XenApp specialists can assist your IT staff to assess, pilot, deploy, administer, and support Citrix virtual Windows desktop and application technology and can help you manage and support other virtualization platforms from Citrix by offering XenServer consulting services and Citrix Essentials for Hyper-V integration.

Apple iPhone Integration
Progent's iPhone and iPad integration consultants offer cost-effective remote consulting to help you to plan, configure, and troubleshoot any aspect of your iPhone and iPad and Windows integration solution and is available for quick tasks to help you through occasional technical roadblocks or long-term engagements to help you finish large-scale projects on schedule and within budget. Progent has experience in local, cloud-based, or hybrid networks and can help you create or support a resilient, secure and efficient infrastructure that is best suited to your mode of computing. Progent also offers online or on-premises training to help manage and use your iOS devices in a safe, collaborative environment that optimizes the strategic value of your information network.

Complete Documentation of Services Provided
Progent provides full and meaningful documentation of all service work to make sure clients don’t ever feel “captive” to their IT service company. Progent sends email accounts of support activity immediately after completion of each service task, and also sends a hard copy along with monthly invoices. Complete IT service reporting makes it easier for clients to move to a different service provider or assume more support responsibilities in house. Complete service reporting also give management the information needed to evaluate support services and produce better informed IT budgets.

Progent's Consulting and Development Support for SQL Server 2014
Microsoft SQL Server 2014 includes significant enhancements in key areas including speed, availability, security, and cloud integration. Microsoft SQL Server 2014 is the first release of Microsoft SQL Server that incorporates in-memory capability that operates seamlessly across all workloads including OLTP, data warehousing (DWH), and data analytics. Progent's Microsoft Gold-certified SQL Server 2014 consulting team can deliver efficient remote and on-premises services such as planning, deployment, management, troubleshooting, and software development services to enable businesses of any size to realize maximum business value from their SQL Server 2014 deployment. If you are currently running SQL Server 2014, Progent can help your company to perform an efficient transition to Microsoft SQL Server 2016.

Fast and Economical Remote Support Throughout the U.S.
Progent has delivered online or onsite technical support assistance to businesses in each state in the U.S. Many of these customers have indicated their high regard for Progent through testimonials to the quality of Progent's service staff. Take a look at Progent's client testimonials to learn what they have said concerning the high level of Progent's IT services

PC and Mobile Device Unified Administration Consulting
Progent can provide Configuration Manager 2016 hybrid cloud integration, Microsoft System Center Configuration Manager planning and deployment and Intune expertise to consolidate and streamline the administration of your desktops along with your web-facing mobile devices. Progent can assist you to migrate smoothly to Configuration Manager 2016 from an older change management solution or help you to enhance your existing SCCM 2016 environment to accommodate your changing IT needs.

Data Backup/Restore Consultants
Progent's backup and restore engineers offer help for a wide range of products and services that provide solutions for protecting Windows, Mac, and Linux/UNIX servers and desktops as well as laptops and smartphones. Progent offers help for leading backup products including Acronis Backup and Recovery, Symantec Backup Exec, BackupAssist Software, HP Data Protector, Double-Take Backup, MozyPro, Retrospect, Apple Time Machine, VMware Data Recovery, and Oracle Solaris FLARs. Progent can help your company to install, upgrade, or maintain backup/restore systems for a variety of environments such as on-premises, remote, cloud, or a mix.

Get in Touch with a Progent Network Support Expert
To learn how you can contact a Progent network support expert for online or on-premises support in , call 1-800-993-9400 or go to Remote Network Help.














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