West Virginia Network Consulting

If your West Virginia small business is located outside of the larger metropolitan areas such as Charleston, Huntington, Morgantown, or Parkersburg, your nearby network support choices may be limited in technical capability, or unavailable during an emergency. This can result in a computer network that is unpredictable or causing productivity loss due to technical issues persisting for too long. Progent’s staff of expert network engineers average more than ten years of real-world IT industry experience, in the trenches of IT support, performing a extensive variety of technical tasks for a broad range of customers. This means you get not only the technical know how needed for the task, but an expert with demonstrated methods for applying those skills to assist with efficient network solutions.

Wide and In-depth Expertise with Business Networks
Progent’s team of 100+ computer network consultants means clients can take advantage of the leverage of more than 1,000 years of combined background and collective information to repair the most troublesome IT problems. Progent’s accredited network engineers possess the know-how to find fixes fast and deliver them cost effectively.

Advanced Online Access Utilities
Efficient remote support utilities and experienced technicians and engineers combine to allow Progent to resolve the majority of IT problems rapidly and cost effectively. Progent is a leader in online troubleshooting and system monitoring, and as a Microsoft Gold Partner Progent's technical team members have the benefit of a broad range of Microsoft support tools, technical information, and on-going education.

Remote Technical Support for Microsoft Windows and Cisco-based Networks
Progent’s Technical Response Center provides world-class remote support for Microsoft Windows and Cisco-based networks Nationwide. Progent's certified professionals have the experience to assist you to analyze and solve complex network problems rapidly and affordably. The breadth of technical expertise offered by Progent's staff of consultants allows them to escalate even the most challenging problems to the right subject matter experts as required. Whether you need occasional phone support and online troubleshooting or ongoing availability of a Help Desk Call Center, Progent's experts can provide your small business with enterprise-level support without the high cost and administrative overhead of maintaining a big in-house support group.

Broad with in Microsoft's Leading Server Environments
Progent offers in-depth expertise in Microsoft’s leading server platforms and applications. Progent offers Microsoft Windows 2008 expertise, Microsoft Windows Server 2003 consulting services, Windows 2000 Server engineering services, Microsoft Exchange 2007 Server consulting services, Exchange 2003 Server services, and Microsoft SQL Server 2008 professional help.

Best Practices Followed by Seasoned Consultants
Many companies situated far from cities with ample network consultants utilize poorly trained or inexperienced local resources for critical network support. This can result in a system that is unstable or unproductive. Progent’s team of Microsoft and Cisco qualified engineers average over a decade of real-world industry experience, in the front lines of network support, performing a wide array of information system tasks for a broad mix of clients. This means that with Progent you receive not only expert technical skills, but an engineer who understands computer industry best practices in using those skills to solve real-world information network issues efficiently and in a repeatable way.

Full Range of Security Help
Progent's CISM, GIAC, and CISA certified security experts can assist you to perform complete security assessments, restore operations quickly from intrusions, set up firewalls, configure secure mechanisms for remote and mobile access, deploy automated software for defense against viruses, spam, and email-borne attacks, and craft a company-wide security plan based on 24x7 automated network monitoring.

Custom Software Development
Progent can provide experienced software designers and programmers for creating custom business applications in areas such as eCommerce, data-driven web sites, MS Dynamics GP accounting customization and training, Microsoft Dynamics SL support, and specialized analytical reports. Progent has extensive experience carrying out both simple and substantial software development tasks for businesses of all sizes.

Collaborative Approach to Service and Technical Problem Escalation
Computer technologies have become ever more sophisticated. In addition, typical small office computer networks integrate products from dozens of different suppliers. All this makes network integration and maintenance increasingly challenging. It is impossible for even the most talented engineer to have in-depth knowledge in all areas of information technology, or extensive hands-on experience in the enormous range of hardware and software brands, versions, and updates that small businesses incorporate in their IT networks. Progent utilizes a collaborative methodology to computer support and depends on application specialists to bring high-level knowledge when necessary to fix complex problems efficiently, at the lowest cost to your company.

Anti-Virus and Anti-Spam Protection via Managed Services
Progent has partnered with Postini to offer a cost effective, complete solution to keep your company email free of spam and malware. E-Mail Guard is a hosted service built around Postini’s Perimeter Manager that takes care of the protection and management of company email by providing continually updated spam and virus filtering, content filtering, and protection against email-borne directory harvest and denial of service attacks. E-Mail Guard also includes monitoring, analysis, and content management tools plus outbound scanning to help you to troubleshoot your email system and define and enforce company email policies.

Virtual Server Expertise
Progent's network management engineers have expertise with key server virtualization platforms and offer Microsoft Windows Server 2008 Hyper-V Virtual Server help, VMware Virtual Server help, and Microsoft Virtual Server 2005 help. Progent's experts can help you design your network to take complete advantage of virtual server technology, help you to deploy and configure virtual servers to maximize throughput, reliability and maintainability while reducing expenses, recommend and validate network continuity plans that reduce downtime in case of major interruption of your network operations, and provide continuing maintenance, troubleshooting, and consulting services as your business grows and technology evolves.

Complete Documentation of Services
Progent produces complete and meaningful documentation of all support work to make sure customers don’t ever feel “captive” to their support organization. Progent sends e-mail documentation of services immediately after finishing each service task, and also encloses a printed copy along with monthly invoices. Complete network support reporting makes it less disruptive for customers to move to a different service provider or take on more service duties internally. Complete service documentation also provides management the visibility required to evaluate maintenance services and produce more realistic IT budgets.