West Virginia Network System Consultants for Small Business IT Networks: Remote Help and Troubleshooting
For small office computer networks located within the state of West Virginia, Progent's Microsoft certified consultants can provide phone support and troubleshooting to repair your computer system troubles quickly and affordably. Progent has developed enterprise-class skills, sophisticated tools and support databases to diagnose and resolve IT problems without the cost and delays associated with on-site service visits.
If your West Virginia small business is located beyond the larger urban areas such as Charleston, Huntington, Morgantown, or Parkersburg, your nearby network support options may be limited in expertise, or not available during an emergency. This results in a network environment that is unstable or causing efficiency loss due to technical problems continuing for too long. Progent’s group of network consultants average more than 10 years of real-world computer industry experience, in the trenches of network support, performing a broad variety of technical tasks for a diverse range of clients. This means you obtain not just the technical competency needed for the job, but a professional with demonstrated methods for applying those skills to deliver cost effective network solutions.
Best Practices Applied Nationwide
Many businesses located far from areas with plentiful expert consultants resort to unqualified or inexperienced local consultants for critical IT support services. This can result in a system that is unstable or unable to meet business needs due to lack of proper best practices in configuring system components. Progent’s staff of Microsoft and Cisco certified engineers average more than a decade of real-world industry experience, in the trenches of IT support, performing a wide variety of technical projects for a diverse range of clients. This means you get not just expert network engineering skills, but a consultant with proven methods for how to apply those skills to solve real-world business problems successfully and in a repeatable fashion.
Efficient Remote Access Tools
Advanced remote access tools and experienced technicians and engineers combine to enable Progent to solve most computer network problems quickly and affordably. Progent is a leader in remote troubleshooting and system monitoring, and as a Microsoft Gold Certified Partner Progent's engineers have the advantage of a wide range of Microsoft support utilities, technical information, and extensive on-going education.
Remote Computer Network Administration
Remote access tools and technologies have improved to the point that there is seldom a need for hands-on access to servers in order to provide effective support. With the setup of an out-of-band remote support/management card in your server, nearly any administration or support tasks can be accomplished remotely by Progent engineers. Remote network support services available from Progent include operating system installations or upgrades, complete server disaster recovery, plus mass storage disk and router configuration.
Full Array of Security Services
Progent's certified security experts can help you perform complete security audits, recover quickly from intrusions, configure safe techniques for remote and mobile access, deploy automated software for protection against viruses, spam, and directory harvest attacks, and develop a security strategy with 24x7 monitoring.
Progent is a Microsoft Gold Certified Partner
Progent has been designated by Microsoft as a Gold Certified Partner, an honor awarded exclusively to the top tier of companies that work closely with Microsoft, have shown technical skills, and have verified customer references. Gold Partners are required to maintain large staffs of IT experts who have completed extensive proficiency testing. Gold Certified Partners are given access to special support and training opportunities from Microsoft and early exposure to new software for training and study purposes.
Eliminate Reliance on Freelance Consultants
By creating a relationship with a full-service support company such as Progent rather than with an individual freelance consultant, you are assured timely access to knowledgeable experts when you need them. You do not have to be concerned that sickness, training, vacations, or priority conflicts with other clients will leave you without support during an emergency.
Easy Engagement and Billing Model
Progent makes it easy to be a customer. Progent requires no complicated contracts, no minimum commitments, no retainer fees, and no minimum support time. All consulting time is fully documented and billed to the actual minutes utilized.
Experienced with a Wide Range of Small Business Networks
Progent’s certified expert engineers have provided IT support services to thousands of businesses in hundreds of diverse industries, giving Progent a unique real-world perspective on what computer network solutions work and which ones don’t.
Detailed Documentation of Services
Progent provides full and detailed documentation of all support work to ensure clients don’t ever feel “captive” to their support company. Progent sends e-mail documentation of services performed shortly after completion of each support interaction, and also encloses a printed copy along with monthly invoices for accounting purposes.
Virus Protection via Managed Services
Progent has partnered with Postini to offer an affordable, complete solution to keep your corporate mail free of spam and viruses. E-Mail Guard is a managed services based on Postini’s Perimeter Manager that handles the security and management of corporate email by providing continually updated spam and virus filtering, email content filtering, and protection from email-based directory harvest and denial of service attacks. E-Mail Guard also provides monitoring, reporting and content management tools plus outbound filtering to help you troubleshoot your mail system and define and enforce corporate email policies.
Expert Network Services for Collocation Data Centers
Progent provides support for many customers whose network environments are hosted in Internet Data Centers, and can easily do so for any data center nationwide. Progent’s lengthy experience in working remotely with collocation data center environments allows us to help clients architect and implement flexible and reliable remote support solutions that ease the job for both Progent and client support staff. Progent’s own IT infrastructure of 50+ servers is implemented in three separate data centers in San Jose and Sacramento, and is fully supported remotely.
Extensive Network Security Evaluation and Testing
Progent’s CISSP and CISA certified security team members can efficiently perform complete network security audits, firewall evaluation and penetration testing on mission-critical business information networks.
Progent’s IT outsourcing support offerings for small businesses feature planning Windows XP, .NET Server, and Microsoft BackOffice systems, managing upgrades to XP, Windows 2003 Server, Active Directory, and Microsoft Exchange Server 2003, Help Desk Call Center, online and in-person repair, resolving chronic IT issues, and producing a company-wide security plan. Progent can help you enhance network availability and throughput with non-stop configuration, redundant network architecture, and proactive server monitoring. Progent also offers project management assistance for large-scale upgrades and can assist with requirements definition, product inventory, bill of materials development, sourcing qualification, purchasing coordination, and professional documentation. Progent’s IT outsourcing service also includes training for office productivity products such as Microsoft Office.
Before Progent’s MOM-based solution, system problems were handled reactively, once workers were impacted by them. With the help of proactive, computer generated alerts and trend reports sent by Microsoft Operations Manager, Progent can now ward off system issues before they becomes serious enough to disrupt network availability. Because of MOM, Progent can resolve looming problems before clients know that the problems exist. Progent has expertise with MOM 2005 and MOM 2000 to provide small business IT systems enterprise-class availability, safety and performance.
Our Experts Group provides consulting in key technologies including Macintosh integration and programs; Support for Linux-powered, UNIX, and Sun Solaris systems; MRP, Enterprise Resource Planning, or CRM expertise; Strategic and specialized application help; Chief Information Officer, management information analyst, and project logistics services; Special applications design and integration; Web site, eCommerce, EDI, and client portal development and deployment; SQL support and performance help; Business intelligence expertise; and Telecommunications architecture support.
Network monitoring typically entails tracking a system's resource utilization in order to uncover throughput bottlenecks or troubleshoot hardware or software problems. Nagios and Multi Router Traffic Grapher (MRTG) are useful, free network monitoring tools that work under Linux or UNIX and can be deployed to monitor multi-OS networks where UNIX and Windows operate together. Progent's network integration consultants can help you take advantage of both these tools to tune and repair your network. Progent's UNIX consulting services provide small businesses and developers help with managing and supporting UNIX and Linux systems that work with Microsoft-based products.
If you want to revamp your production web site, create internal websites for purposes such as HR or employee training, design a high-impact web presence for a new business, or generate enterprise-class, data-driven custom web solutions, Progent can supply skilled and proven web developers. Progent's consultants can also help you design and maintain a safe, robust server and communications network, including remote and wireless connectivity, to support your web tools.
Microsoft Operations Manager 2000 Engineer IT Consultant
Progent’s Microsoft certified consultants offer small and medium-size businesses experienced support services for Microsoft Operations Manager (MOM 2005) and Microsoft Operations Manager 2000. Microsoft Operations Manager 2005 offers extensible and scalable high-end system management by providing detailed event management, proactive monitoring and alerts, reporting and trend profiling, and network and program-specific intelligence and tasks to improve the manageability of Windows Server System environments. Through built-in application profiles, Microsoft MOM 2005 helps you isolate your system reliability problems before they become disasters, improve the efficiency of your network operations through specified best practices, and support your network operations and senior administrative staff through sharing key service level and performance data. Progent’s MOM consulting engineers have broad field-proven experience with MOM 2000 and MOM 2005 and can help your company install and configure MOM in order to optimize the reliability and efficiency of your information network.
Progent provides network services for medium size businesses who have 50 to 250 network users. The mid-size business or work group has typically been an underserved part of the market for IT consulting expertise. The overhead and service delivery models of large third-party support firms make them too costly for the ordinary mid-size company or small medium business (SMB), which commonly has a modest IT budget with which to maintain an information network whose complexity and sophistication are frequently comparable to the information systems of far bigger enterprises. Progent's support delivery model, which takes great advantage of remote service, virtual network technology and 24x7 server monitoring, dramatically lowers the IT maintenance costs of an SMB while providing the mid-size organization with enterprise-level support from certified, world-class experts with background in a broad array of midsized business network solutions. If your medium size organization or small business is looking for levels of IT help appropriate for a medium size office without budgeting big-company costs, contact Progent.
Progent's Microsoft qualified professionals offer world-class consulting for enterprise-wide deployments of Microsoft Exchange Server. Progent's consultants can show you how to prepare for multi-site Exchange Server 2007 rollouts or updates and can supply onsite personnel to assist large companies with installations of Exchange Server in the San Francisco Bay Area or any region served by Progent's engineers.
Progent's Cisco-authorized network experts can show you how to design an economical, high availability Internet connection solution that can deliver 24x7 Internet connectivity via a wide range of fault tolerant Internet network products and services including non-stop BGP, transparent fail-over, and multiple ISPs. Progent offers CCIE consultants to help you utilize the most current techniques for fault tolerant Internet access to implement a cost-effective, fully redundant Internet network with automatic failover and other features to create non-stop Internet availability.
Progent is one of the most expert network support firms in the San Francisco Bay Area for creating e-mail solutions powered by Exchange 2000. Progent specializes in helping small and mid-size companies get the full benefits of Microsoft Exchange Server 2000 under common scenarios including updating from Exchange 5.5 Server, migration from an ISP-managed or POP3 e-mail system, and jobbing out your Exchange 2000 Server support.
Progent's certified Internet Security and Acceleration Server consulting experts have extensive experience configuring ISA Server-based security installations for IT networks with many sites, mobile workers, and mission-critical eCommerce applications. Progent's Microsoft Firewall consultants can assist your small business in designing and deploying an installation of ISA 2000 Server or ISA 2004 Server that supports your network protection needs without adversely restricting your IT system accessibility. Progent's consultants can help you migrate from Microsoft Proxy Server from Microsoft ISA 2000 to ISA 2006 Enterprise Edition Server or Microsoft ISA 2006 Standard Edition Server.
Global Information Assurance Certification was founded in 1999 to validate the skill of information technology security experts. GIAC's mission is to make sure that an accredited professional has the knowledge appropriate to deliver services in key areas of network, data, and software security. GIAC certifications are acknowledged by companies and institutions around the world including and the United States National Security Agency (NSA). Progent offers the assistance of GIAC certified consultants for any of the network security services addressed within GIAC certification topics such as auditing IT infrastructure, incident handling, traffic analysis, and web-based application security.
Progent's Apple OS X and Windows service experts can show you how to combine Mac and Windows computers into cohesive environments with full sharing and collaboration support. Enabling productive cooperation among a mix of servers and desktops powered by Apple OS X and Windows calls for extensive knowledge of and experience with Mac and Microsoft products. Progent's certifications in Microsoft and Apple consulting makes it possible to offer world class support to companies that rely on these technologies to keep their competitive advantage.
