For small office computer networks located throughout the state of Wyoming, Progent's Microsoft and Cisco certified technicians can provide remote phone assistance and remote troubleshooting to fix your computer system issues quickly and affordably. Progent has acquired enterprise-class expertise, advanced software tools, and support knowledge bases to identify and resolve IT problems without the expense and delays associated with onsite service visits.

If your Wyoming organization is situated beyond the larger metro areas such as Cheyenne, Casper, Gillette, or Laramie, your local computer support options may be limited in technical expertise, or unavailable during an emergency. This results in a office network that is unusable or causing wasted time due to technical problems continuing for too long. Progentís team of field proven network consultants average more than twelve years of real-world IT industry experience, in the trenches of IT support, performing a large range of technical projects for a extensive range of customers. This means you get not just the technical know how needed for the task, but a professional with proven methods for applying those skills to assist with cost effective network solutions.

World-class Cisco Help from Expert CCIE-certified Consultants
Progentís exclusive team of Cisco certified CCIE consultants have earned a designation restricted to the most accomplished experts for designing, programming, installing, and troubleshooting a wide array of Cisco network and connectivity solutions. There are only about seven thousand certified CCIEs around the world, and attaining this distinction requires comprehensive verification of networking skills through written examinations and hands-on lab demonstrations to ensure that CCIEís can apply knowledge to practical situations. CCIEís have a base knowledge of core networking concepts and protocols that allow for rapidly creating multi-vendor solutions.

Broad and In-depth Experience with Office Networking
Progentís team of close to 100 network experts means customers can take advantage of the leverage of more than a thousand years of combined background and shared information to resolve the most difficult computer issues. Progentís certified information technology consultants possess the know-how to find solutions quickly and deliver them affordably.

BI Reporting Consulting and Troubleshooting
Progentís BI reporting experts offer remote and onsite expertise to assist you with any facet of business intelligence (BI) reporting ranging from debugging or modernizing reports to planning and implementing a comprehensive business intelligence solution. Progent's BI experts can help you to support your current BI environment, assist you to upgrade reports and databases from a discontinued reporting platform to a current one, and deliver custom online mentoring tailored to your specific needs. Progentís management reporting professionals offer experience in the leading business analytics reporting tools such as the SQL Server BI suite (Integration Services, Analysis Services, and Reporting Services), Microsoft Management Reporter/FRx, Office Access, Crystal Reports, Microsoft Power BI, Excel business analytics add-ins such as Power Pivot and Power View, and Report Designer.

Disaster Recovery/Business Continuity Planning Consulting Services
Progent's disaster recovery professionals can help you design a disaster recovery plan to prepare for a total site failure. Progent can show you how to create a comprehensive disaster recovery plan that incorporates periodic disaster recovery assessments and testing so that after a disaster takes place, you minimize lost productivity. Progent's Microsoft and Cisco-certified consultants can also help your company to create an affordable, high-availability system architecture that addresses reliability issues involving a broad range of infrastructure technologies and procedures. Progent's business continuity specialists can assist your company to deal with the broader problems related to keeping your company operational following a catastrophe by addressing not only IT issues but other issues like notifying key personnel, moving into alternate work space, acquiring replacement vehicles, hiring temporary employees, and submitting regulatory reports. Progent's Windows Server 2016 disaster recovery consultants can assist you to plan and deploy an affordable disaster recovery/business continuity solution for hybrid cloud environments utilizing failover cluster tools field-tested in Microsoft's Azure public cloud.

Design and Deployment Support for Cisco's Meraki Cloud-managed Wireless Access Points
Progent's Cisco Meraki Wi-Fi access point consultants provide remote and on-premises support to assist organizations of all sizes to design, deploy, manage, upgrade or debug Wi-Fi networks that include Cisco Meraki cloud-managed wireless access points. Progent can help your business to set up and manage Cisco's Meraki-based wireless networks for sites that can range from a teleworker's home or a remote office all the way to a campus or a nationwide enterprise. Progent can also help you to integrate other Cisco technology such as Catalyst, Nexus and Meraki switches, ASR routers and firewalls to create a seamless ecosystem that delivers the same access, performance, security, ease of management and availability for wired and wireless users regardless of their mobility or device. (Refer to Cisco Meraki switches configuration and management.)

ZENO Network Monitoring and Management for IP-based Resources
ZENO is Progentís network monitoring and management service that uses state-of-the-art remote monitoring and management (RMM) technology to keep your IT system operating efficiently by checking the health of all vital IP-based devices that make up your IT environment. When ZENO detects a problem, an alarm is transmitted automatically to your designated IT management staff and your assigned Progent consultant so all potential problems can be resolved before they can disrupt or take down IT system.

Hybrid Cloud Solutions Planning and Integration
Progent's hybrid cloud solutions consultantscan provide expert online consulting services to help companies of any size to integrate their networks with popular public cloud platforms including Microsoft Azure and Amazon Web Services. Progent can help you to design and manage hybrid environments that can include Windows and Linux operating systems and apps in hybrid network models that seamlessly combine on-premises IT assets along with public clouds. To assist you to integrate cloud services with networks, Progent offers a variety of public cloud migration support services that include Office 365 integration with on-premises installations of Exchange and Microsoft Azure enterprise hybrid cloud planning and integration consulting, Amazon AWS cloud migration, and Amazon Web Marketing Service (WMS) programming and troubleshooting.

Juniper Consulting and Support
Progent's Juniper-authorized network engineers can help your company to design and implement Juniper Firewall/VPN technology, optimize and troubleshoot your network infrastructure, and upgrade efficiently from discontinued devices to current releases. Progent's Junos OS consultants offer expertise with Juniper's flagship network control software to enable you to simplify the management and improve the security of your Juniper VPN devices, multi-access gateways, and switches. Progent also has broad experience maintaining Juniper's NetScreen OS and ScreenOS operating system productss and can help organizations maintain networks that incorporate a mix of Juniper's OS platforms.

Management Consulting for Lync 2013
Lync Server 2013 allows organizations of all sizes to build a manageable and secure communications ecosystem that supports the modern BYOD computing style with instant messaging (IM). instant messaging, real-time presence, audio/video and web conferencing with application sharing, as well as IP and PSTN telephony across a wide assortment of desktop and handheld devices. Progent's Microsoft-certified Lync 2013 consultants can help you to evaluate the advantages of Lync 2013, create an on-premises, cloud-resident (via Lync Online) or mixed model appropriate for your current and future goals, implement Lync Server 2013 in a way that expedites your ROI, and provide live webinar and onsite training to your IT staff and end users. Progent has in-depth expertise in key pieces of a Lync 2013 deployment that include Windows Server, SQL Server Express and Exchange Server, and Progent can assist your organization to combine Lync 2013 with popular Office and Office 365 applications such as Outlook, Word and PowerPoint. If you are currently running Lync Server, Progent's Skype for Business Server consultants can help you to design and implement out an efficient migration to Skype for Business.

Spam/Virus Filtering Services and Email Encryption
Email Guard is Progent's spam and virus filtering and email encryption service that uses the technology of top data security vendors to provide centralized control and comprehensive security for your email traffic. The hybrid structure of Email Guard managed service integrates cloud-based filtering with an on-premises security gateway appliance to offer advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. Email Guard's Cloud Protection Layer serves as a first line of defense and keeps the vast majority of unwanted email from reaching your network firewall. This decreases your vulnerability to external threats and saves system bandwidth and storage. Email Guard's on-premises gateway device provides a deeper level of analysis for incoming email. For outgoing email, the onsite gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also help Exchange Server to monitor and safeguard internal email that originates and ends inside your corporate firewall.

Planning and Deployment Consulting for Skype for Business Server
Progent's Skype for Business experts offer remote and on-premises expertise for companies of any size to assess the benefits of upgrading to Microsoft Skype for Business or Skype for Business Online from any release of Microsoft Lync Server or Office Communications Server. Progent can help you to design an on-premises, cloud or mixed deployment; integrate Skype for Business with SQL Server,Exchange Server, SharePoint and Office; set up HA mechanisms; connect Skype for Business with your PBX system and PSTN gateway; and interface with third-party communication platforms such as Cisco Video Interop Server. Progent's certified network security experts can assist you design and verify a security environment for your Skype for Business deployment that meets government and industry standards.

Data Backup/Restore Consulting Services
Progent's data backup engineers can provide support for a broad range of products and technologies that provide solutions for backing up Microsoft Windows, Apple Mac, and Linux physical and virtual servers and workstations as well as notebooks and smartphones. Progent offers expertise for leading backup platforms such as Acronis Backup and Recovery, Symantec Backup Exec, BackupAssist Software, CrashPlan, Double-Take, Mozy, Retrospect for Macintosh, Time Machine, VMware vSphere Data Protection (VDP), and Oracle Solaris FLARs. Progent can help your company to install, upgrade, or maintain backup/restore solutions for a range of architectures such as local, edge to datacenter, cloud, or hybrid.

Expert Support for Systems at Colocation Data Centers
There are several hundred enterprise-grade Internet Data Centers in the San Francisco Bay Area and larger cities across the United States, and Progent's colocation consulting experts can enhance your systemís redundancy and performance by helping you select a colocation site that addresses the individual requirements of your company including geographic location, space, connectivity, affordability, and value-added features and services. Progentís data center support services are designed for companies with equipment housed at colo hosting sites and in need of on-demand on-site service at the co-location site as well as online help from Microsoft and Cisco certified professionals. Progent offers a variety of collocation center consulting services including network architecture evaluation, Windows and UNIX server integration and support, tech support for server and communications infrastructure, design and installation of high availability systems, defining and implementing layered security defenses, firewall configuration and troubleshooting, designing load balancing solutions, and creating high-availability server and storage clustering systems.

VMware Site Recovery Manager (SRM) Disaster Recovery Solutions
VMware's Site Recovery Manager is a component of VMware vCenter that allows you to specify, automate and test a repeatable runbook for restoring services rapidly after an outage. SRM provides centrally managed and automated disaster recovery, application mobility, plus non-disruptive site relocation, failback and re-protect. Site Recovery Manager also supports transparent testing for site recovery, upgrades and patches and can generate reports to verify full service recovery, validate SLAs and prove DR compliance. Progent can provide the skills of a VCDX certified VMware Site Recovery Manager consulting expert to assist you to plan, configure, test and administer a DR solution powered by VMware SRM.

Cisco Unified Messaging and Collaboration Consulting
Progent offers online or onsite access to a Cisco Certified Internetwork Expert (CCIE) consultant to assist your business to design, install, administer and troubleshoot unified communications networks built on Cisco Unified Communication technology in an in-house, cloud-based, or hybrid cloud environment. Progent's Cisco-certified Unified Communications consultants have extensive experience helping companies of any size to build collaboration solutions by delivering services that include Unified Communications Manager (CUCM or Unified CM) and Cisco CallManager system design and deployment, IP voice and video phones and soft phones setup, and Cisco wireless IP phone solutions. Progent can assist you with Cisco's extensive portfolio of Unified Communications applications such as Jabber, WebEx Meeting Center, Unity Connection, Cisco Unified Contact Center, and Unified Attendant Console.

Contact a Progent Computer Consultant
To learn how to contact a Progent network support expert for remote or on-premises expertise in , call 1-800-993-9400 or visit Online Network Support.

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