Low-cost Network Help from Microsoft and Cisco Qualified Experts for Businesses in Waco, TX
By offering professional support whenever you require it, making available in-depth expertise for critical business applications, offering high-value services such as virtual data center hosting, invoicing solely for help delivered, and charging no setup fees or retainers for standard services, Progent helps you to increase the competitive value of your information system and reduce support costs. Progent recognizes that network protection, reliability, and efficiency are as important to small businesses as to major enterprises but that smaller companies lack the economy of scale to spend aggressively in computer networks and in-house support staffs. Progent's basic competitive advantage is that no network consulting firm can match Progent's capability to provide the network support your company needs when you need it and at prices you can justify.

For medium-size and enterprise companies, Progent offers co-sourcing support to add to the technical skills of your in-house IT support team. Co-sourcing can cut costs and help meet schedules for major projects such as application development, business continuity planning, network security audits, office consolidations, or technology migrations.

Progent can also offer the services of certified experts to assist your business to design and execute your cloud strategy.

Core Technical Areas Serviced by Progent for Office Networks in Waco, Texas
Progent provides the services of qualified experts for all aspects of business network technology found in small organizations. Technologies serviced by Progent include:

Support Delivery Alternatives Available for Waco, Texas Businesses
Progent offers a variety of alternatives for providing small and midsize companies with cost-effective IT services for troubleshooting, consulting, hosting, and network management. Progent's paradigm for providing computer support services is built on the Call Center structure common to big IT support groups. Progent's Helpdesk Service Mechanism promotes fast response, comprehensive activity documentation, consistent follow-up, and tight expense monitoring for an array of IT service delivery alternatives that include online repairs, on-premises support, top-level consulting, as well as server hosting.

  • Remote Service
    Progentís Technical Response Center (TRC) offers emergency and scheduled online service for Microsoft Windows, Linux, Apple OS X, and Cisco-based environments in the U.S. and worldwide. Progent's certified service professionals can help customers to analyze and fix hardware and software problems without the expense or time loss of travel for onsite service visits. The experience of Progent's network consultants makes it possible to resolve most network problems quickly. For the most challenging issues, Progent's breadth of expertise allows the support team to escalate support calls to advanced specialists. Progent provides a streamlined, web-based signup process for new customers to address emergency situations and Progent bills per minute with no sign-up charges or time minimums, so you are invoiced only for the assistance you receive. Specialists you can access online include Cisco-certified CCIEs, Microsoft-certified MCSEs, and CISSP-certified security engineers. Learn more information concerning Progent's remote computer support expertise.

  • Onsite Service
    Progent provides on-site technical support for signed-up clients in major metropolitan areas in the United States. Progent's onsite support technicians can work in conjunction with Progent's remote support engineers to deliver small and midsize companies the optimal solution: in-person support technicians when you need them as well as the on-line help of Progent's worldwide team of network engineers, security professionals, and business software programmers. The response time for in-person support visits is typically less than 24 hours. Progent requires no start-up or retainer charge for registering as a Progent client for on-premises support. Find out more details about why to sign up for Progent's in-person network service.

  • Help Desk Call Center
    Progent's Helpdesk Services are intended for small and midsize businesses and local governments who need prompt and dependable access to a professional Help Desk Call Center with effective telephone support, online troubleshooting tools, and sufficient technical strength for full escalation. Since small and midsize companies usually are constrained by tight information technology funds and can provide scant management bandwidth for dealing with network support tasks, Progent's Help Desk Call Center Outsourcing Services can be the most cost-effective option to make sure that small business computer networks are always productive. Read more details about Progent's Help Desk Call Center services.

  • IT Consulting Services
    Progent offers small and midsize companies budget-friendly access to enterprise-class consultants who can deliver assistance with critical products and technologies including Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server and application expertise, Cisco network design, company-wide network security consulting, high availability network design, server virtualization solutions, plus integration, customization and training for small business applications including financials, operations, business analytics, CRM, and office productivity packages. Progent can provide assistance with one-shot projects including office moves and major software upgrades, longer term initiatives like business information software development and customization, relational database application development and DBA support, and web development, continuing services such as Microsoft System Center 2012 Operations Manager (SCOM 2012) expertise and SCOM 2016 consulting for network health monitoring and system administration, or urgent services like disaster recovery and malware cleanup.

  • Application Server Hosting
    Progent offers hosting for critical applications such as Exchange and Microsoft SQL Server in order to provide small and midsize companies with higher degrees of reliability, protection, and performance than is feasible using the type of in-house data center that is achievable for most small and midsize companies. Because Progent uses the same facilities that support the equipment of many of the world's biggest IT companies, Progent can save you the cost of building and managing the infrastructure required for enterprise-class environmental control, electrical backup, and uninterruptible Internet connectivity. For hosted application servers, Progent can also see to it that patches and revisions stay current, security and performance is continually monitored, and systems are consistently archived and available for full and prompt restoration. Find out additional information about Progent's hosting for Exchange and other mission-critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting provides full hosting services for all of a small or midsize company's production servers in a setting that not only delivers the highest level of availability and expandability but that is in addition easy for clients to transfer to another service provider or to bring internally when your situation calls for it. Progent's Private Cloud hosting service is built around proven virtualization techniques that allow small businesses with mixed networks to benefit significantly on the costs of capital equipment, infrastructure support, and IT administration while getting enterprise-class dependability and an unprecedented level of vendor flexibility. In contrast to ordinary Software as a Service hosting models, Progent's Private Cloud Hosting encompasses all server-based software in one centrally managed service, can support the mixed- OS and non- standardized environments typical of small businesses, and keeps ownership of the software licenses in the client's possession so that moving to a different virtual system is quick, reliable, and inexpensive. This avoids ending up a captive to a specific hosting provider while still offering all the economies associated with ASP and SaaS hosting alternatives.

  • Hybrid Cloud Planning and Integration Support
    Progent offers advanced online support services to help companies of all sizes connect their information networks with popular public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can assist you to design and administer cost-effective environments that can include Windows and Linux systems and apps in both cloud-based systems or in hybrid network models that seamlessly combine on-premises resources as well as public clouds. To assist you to incorporate cloud services with physical datacenters, Progent offers a variety of cloud migration services that include Office 365 integration solutions with on-premises installations of Exchange, Azure planning and deployment services, Amazon Web Services (AWS) cloud integration support, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has over 15 years of background delivering high-level consulting support online, and Progent can help you successfully carry out your cloud migration initiatives on schedule and within your budget.
Progent's Fixed-price Managed Services for Remote Network Monitoring and Management
Progent's low-cost ProSight family of outsourced network management services is designed to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all aspects of information assurance and compliance. Managed services offered by Progent include:
  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates next generation behavior machine learning technology to guard endpoints and servers and VMs against new malware attacks such as ransomware and file-less exploits, which routinely get by legacy signature-matching anti-virus tools. ProSight Active Security Monitoring protects local and cloud resources and provides a unified platform to automate the complete malware attack progression including blocking, infiltration detection, mitigation, remediation, and forensics. Top features include single-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Security
    ProSight Enhanced Security Protection (ESP) services offer ultra-affordable in-depth protection for physical servers and virtual machines, desktops, smartphones, and Exchange email. ProSight ESP utilizes adaptive security and advanced machine learning for continuously monitoring and responding to security threats from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alarms, device management, and web filtering through cutting-edge technologies packaged within a single agent accessible from a single control. Progent's security and virtualization consultants can help you to design and configure a ProSight ESP environment that addresses your company's unique needs and that helps you demonstrate compliance with legal and industry data security regulations. Progent will assist you define and implement policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that call for urgent attention. Progent's consultants can also help your company to set up and test a backup and restore system like ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup
    ProSight Data Protection Services from Progent offer small and medium-sized businesses a low cost end-to-end service for reliable backup/disaster recovery (BDR). For a low monthly price, ProSight DPS automates your backup activities and enables rapid recovery of vital data, apps and VMs that have become lost or damaged due to hardware failures, software bugs, disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images. Critical data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's backup and recovery consultants can deliver advanced expertise to configure ProSight DPS to be compliant with regulatory standards such as HIPPA, FINRA, and PCI and, when necessary, can help you to recover your critical data. Find out more about ProSight Data Protection Services Managed Backup.

  • ProSight WAN Watch: Network Infrastructure Management
    Progentís ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for small and mid-sized organizations to map out, track, optimize and troubleshoot their connectivity hardware such as switches, firewalls, and load balancers as well as servers, printers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch ensures that infrastructure topology maps are always updated, copies and displays the configuration of almost all devices connected to your network, tracks performance, and generates alerts when issues are detected. By automating complex management activities, WAN Watch can cut hours off common chores such as making network diagrams, reconfiguring your network, locating appliances that require critical updates, or identifying the cause of performance problems. Learn more about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption platform that incorporates the services and infrastructure of top information security vendors to provide web-based management and comprehensive security for all your email traffic. The powerful structure of Email Guard managed service integrates cloud-based filtering with an on-premises gateway appliance to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based threats. The Cloud Protection Layer acts as a first line of defense and keeps most unwanted email from making it to your network firewall. This reduces your exposure to external attacks and conserves network bandwidth and storage. ProSight Email Guard's on-premises gateway appliance provides a further layer of analysis for inbound email. For outgoing email, the on-premises gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and encryption. The onsite security gateway can also assist Exchange Server to monitor and protect internal email that stays inside your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus blocking, content filtering and data loss protection.

  • ProSight LAN Watch: Server and Endpoint Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses advanced remote monitoring and management techniques to keep your network running at peak levels by checking the state of critical computers that power your information system. When ProSight LAN Watch detects an issue, an alert is transmitted automatically to your designated IT management personnel and your assigned Progent engineering consultant so any potential problems can be resolved before they have a chance to impact your network Learn more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a secure fault tolerant data center on a fast virtual machine host set up and maintained by Progent's IT support experts. Under the ProSight Virtual Hosting service model, the client owns the data, the operating system software, and the apps. Since the environment is virtualized, it can be moved immediately to an alternate hardware environment without requiring a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, find and protect information related to your network infrastructure, processes, business apps, and services. You can instantly locate passwords or serial numbers and be alerted automatically about upcoming expirations of SSLs or domains. By cleaning up and organizing your IT documentation, you can save as much as half of time spent looking for vital information about your IT network. ProSight IT Asset Management features a common repository for holding and collaborating on all documents required for managing your business network like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and associating IT data. Whether youíre making improvements, performing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you require when you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable alternative for small and mid-size businesses to obtain an objective evaluation of the health of their network. Based on some of the leading remote monitoring and management (RMM) tools in the industry, and overseen by Progent's world-class team of IT professionals, ProSight Network Audits help you see how closely the configuration of your core network assets conform to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate benefits like a more manageable Active Directory (AD) system. Both versions also come with one year of advanced remote network monitoring and management (RMM). Advantages can include simpler management, improved compliance with information security standards, more efficient utilization of network assets, faster troubleshooting, more dependable backup and restore, and increased uptime. Read more information about ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service based on a phone interview with a Progent backup/recovery expert. The fact-finding interview is intended to evaluate your organization's preparedness either to stop or recover rapidly from a ransomware attack. Progent will consult with you directly to gather information about your current AV defense and backup system, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can follow best practices to create an efficient security and backup system that meets your company's requirements. For more information, see Progent's ProSight Ransomware Preparedness Report Service.

Why Progent Offers the Smart Choice for Waco, Texas Small Businesses
Progent's size, depth of information technology expertise, and experience with enterprise IT consulting enable small and midsize businesses to avoid the pitfalls related to over dependence on thinly staffed service organizations or freelance engineers.

Teaming with Progent allows your company to:

  • Avoid Excessive Reliance on Individual Consultants
    For IT support, small businesses often rely excessively on individual engineers. Although individual support engineers have lower expenses than larger support firms and can afford to charge nominally lower fees, freelancers are occasionally too overworked to respond rapidly to urgent situations. If a freelance engineer is busy with different customer, ill, on vacation, or in class, the lack of replacement staff may require your company to wait for help in case of a crisis. As your small business expands, system unavailability or problems with critical programs become more expensive. The dollars you believed you were conserving on an independent consultant can evaporate quickly due to lost productivity. In addition, when independent engineers encounter unfamiliar problems, the unavailability of a big engineering team to count on for advice requires them to learn with the meter running while your business winds up with the bill for their ongoing education.

  • Have Access to Experts in Sophisticated Information Technology Issues
    The majority of small support organizations or freelance consultants focused on small business IT consulting may excel at providing routine fixes but lack the seasoning to deal cost-effectively with complicated network environments that have a variety of operating systems, numerous sites, VoIP systems, remote workforces, integrated financial and operational applications, eCommerce, and custom business applications. Progent's experience with worldwide enterprises and Progent's extensive team of specialists can be valuable to your business because big-company environments are inherently complex, support issues demand thorough knowledge in many technical areas, and achieving an acceptable level of stability, reliability, and security requires industry-proven leading practices.

  • Build a Solid Basis for Growth
    Small companies often begin with an IT system cobbled together on a tight budget. Without a strong basis, a sequence of improvised fixes often get piled on top of a weak structure. As a business evolves, stability and expandability problems can obstruct the success of the business. These environments require thorough assessment, smart business analysis, and broad-based experience to upgrade to an IT infrastructure that can provide the reliable foundation to handle current business needs and support future expansion.

  • Partner with Solution Finders, Not Resellers
    Small companies require direction and education to work through an increasingly complex maze of IT alternatives offered for enabling growth and improving efficiency. They do not need an IT consultant or service firm that attempts to sell them a product. Progent eliminates conflicted motives by not selling any products. Progent sells consulting and services exclusively. This permits Progent to align consulting support with the real needs of clients. Mixing network support and product selling can lead to a situation where the proposed solution is built around a preselected technology instead of being driven by the true needs of a client.

How to Contact Progent
In case your Waco, Texas business wants to get in touch with Progent to ask about network outsourcing, consulting, or tech support services, phone 800-993-9400 or visit Contact Progent.

Immediate Remote Network Assistance
For fast online assistance, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).
















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