Professional Remote Help for Waco, Texas Small Business Computers from Certified Consultants
Small businesses have typically been overlooked by major IT support organizations. Many small companies permit themselves to grow overly reliant on individual engineers or small support firms who lack the size or comprehensive knowledge to react quickly or efficiently to technical emergencies. Still other small companies turn to giant support firms that employ personnel trained to offer standardized solutions to ordinary problems but who do not have the experience and technical scope to deal with the diversity of configurations and absence of standards typical of small company information networks.

Progent's time-tested methodology for delivering affordable and successful technical support to small businesses has made Progent one of the premiere Microsoft-certified IT service firms in the country. Progent has delivered remote support to companies in every state in the U.S. (refer to Progent's client testimonials).

For larger companies, Progent can provide co-sourcing and project management services to add to the skills of your in-house IT support personnel. Co-sourcing can reduce expenses and help meet schedules for major IT initiatives such as application design and development, disaster recovery planning and testing, network security evaluations, office consolidations, or technology migrations and upgrades.

Progent can also provide access to certified consultants to help your company to plan and execute a sensible cloud strategy.

Key Products and Technologies Serviced by Progent for Businesses in Waco, Texas
Progent's group of industry certified support professionals provides support for virtually all facets of network technology found in businesses of all sizes. Technologies supported by Progent in and around Waco include:

Support Delivery Alternatives Available for Waco, Texas Companies
Progent has a variety of options for providing small businesses and local governments with affordable IT services for troubleshooting, system architecture, hosting, and network administration. Progent's paradigm for delivering computer support is based on the Help Desk Call Center operational structure familiar to big IT support organizations. Progent's Help Desk Support Model promotes rapid support, comprehensive activity documentation, consistent follow-up, and tight cost control across an array of IT support delivery options that include remote troubleshooting, in-person support, high-end consulting, plus server hosting.

  • Remote Support
    Progentís Technical Response Center (TRC) offers emergency and scheduled online assistance for Windows, Linux, Apple OS X, and Cisco-based systems in the United States and globally. Progent's seasoned support experts can assist clients to analyze and repair network issues without the cost or delay of on-premises service visits. The background of Progent's network engineers makes it possible to handle most IT problems quickly. For the most challenging issues, Progent's depth of expertise makes it possible to escalate troubleshooting tasks to advanced subject matter experts. Progent provides a streamlined, web-accessible signup procedure for new customers to address emergency network problems and Progent bills per minute with no startup fees or time minimums, so you pay only for the help you receive. Experts you can access online include Cisco-certified CCIEs, Microsoft-certified MCSEs, and CISSP-certified security engineers. Find out additional details about Progent's remote network support services.

  • Onsite Service
    Progent offers on-site technical assistance for signed-up customers in major metropolitan areas in the United States. Progent's onsite support technicians can operate in tandem with Progent's online service engineers to give small and midsize businesses the ideal combination: onsite support technicians when you need them plus the remote expertise of Progent's seasoned staff of network engineers, security specialists, and business software programmers. The wait time for on-site service calls is usually under one business day. Progent requires no sign-up or retainer fee for becoming a Progent customer for onsite support. Learn more details about how and why to sign up for Progent's in-person computer support.

  • Phone Support
    Progent's Contact Center Outsourcing Services are designed for all businesses who require prompt and reliable support from an online Help Desk Call Center with efficient phone support, online repair capability, and sufficient technical depth for full escalation. Because smaller companies usually are constrained by limited information technology funds and can provide scant executive bandwidth for handling IT support, Progent's Contact Center Services could be the most efficient way to make sure that business computer systems stay productive. Read more details about Progent's Help Desk Call Center services.

  • Consulting Expertise
    Progent provides small businesses affordable access to world-class IT professionals who can deliver help with critical products and technologies such as Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server and application support, Cisco network design, network protection consulting, non-stop it system consulting, virtualization solutions, plus configuration, programming and training for business software such as financials, operations, management reporting, CRM, and productivity suites. Progent can provide assistance with short-term projects such as site moves and massive system upgrades, extended initiatives such as management reporting application programming and customization, relational database software development and DBA services, and web development, continuing services including System Center 2012 Operations Manager support and Operations Manager 2016 consulting for network health monitoring and system management, or urgent response such as data restoration and malware cleanup.

  • Application Hosting
    Progent can host critical applications such as Exchange and SQL Server in order to provide small companies with greater degrees of reliability, security, and performance than is possible using the type of internal data center that is achievable for the majority of small organizations. Because Progent uses the same facilities that support the gear of some of the world's largest information technology companies, Progent can save you the cost of creating and managing the systems needed for enterprise-class environmental control, power failover, and redundant Internet connectivity. For managed applications, Progent can also see to it that upgrades and service packs stay updated, protection and efficiency is continually tracked, and systems and data files are regularly backed up and ready for full and rapid recovery. Learn additional information concerning Progent's hosting services for Exchange Server and other mission-critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting offers complete hosting services for the entirety of a small or midsize organization's servers in an environment that not only delivers the top level of dependability and extensibility but that is also easy for clients to migrate to another support firm or to bring in-house when your circumstance warrants it. Progent's Private Cloud hosting service is built around tested virtualization technologies that allow companies with multi-vendor environments to save dramatically on the costs of hardware, system support, and IT administration while achieving world-class reliability and an unprecedented degree of vendor independence. Unlike ordinary SaaS hosting models, Progent's Private Cloud Hosting Service encompasses all server-based software in a single centrally administered service, can handle the mixed- platform and non- standardized networks typical of smaller businesses, and retains ownership of the software licenses in the customer's hands so that moving to a new virtual system is quick, safe, and affordable. This avoids becoming a captive to a single hosting provider while still offering all the cost savings related to SaaS hosting services.

  • Hybrid Cloud Integration Support
    Progent offers expert online consulting support to help companies of all sizes connect their IT infrastructure with popular public clouds including Azure and Amazon Web Services. Progent can assist you to plan and administer hybrid ecosystems that can include Windows and Linux operating systems and applications in both cloud-only solutions or in hybrid topologies that combine physical resources along with public cloud services. To assist you to incorporate cloud services with networks, Progent offers a range of public cloud migration services such as Office 365 integration solutions with on-premises Exchange, Microsoft Azure planning and integration consulting, Amazon Web Services (AWS) cloud migration, and Amazon Web Marketing Service programming and troubleshooting. Progent has over 15 years of experience providing high-level consulting services online, and Progent can help you successfully carry out your cloud integration initiatives on schedule and within your budget.
Progent's Flat-rate Managed Services for Remote IT Management
Progent's low-cost ProSight series of network monitoring and management services is intended to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all facets of information assurance. ProSight managed services available from Progent include:
  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring is an endpoint protection service that incorporates cutting edge behavior-based machine learning technology to defend endpoint devices and physical and virtual servers against new malware attacks like ransomware and file-less exploits, which easily get by legacy signature-matching AV products. ProSight Active Security Monitoring safeguards on-premises and cloud resources and offers a single platform to manage the complete malware attack progression including filtering, detection, containment, cleanup, and post-attack forensics. Top capabilities include one-click rollback using Windows VSS and automatic system-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Protection
    ProSight Enhanced Security Protection (ESP) managed services deliver ultra-affordable in-depth protection for physical servers and virtual machines, workstations, mobile devices, and Exchange Server. ProSight ESP uses adaptive security and advanced machine learning for round-the-clock monitoring and responding to security assaults from all attack vectors. ProSight ESP offers two-way firewall protection, penetration alarms, endpoint control, and web filtering via leading-edge technologies packaged within a single agent managed from a unified console. Progent's data protection and virtualization consultants can assist you to plan and configure a ProSight ESP environment that meets your organization's unique requirements and that helps you prove compliance with legal and industry information protection regulations. Progent will assist you define and configure policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that require immediate attention. Progent's consultants can also assist you to install and test a backup and disaster recovery solution such as ProSight Data Protection Services so you can recover quickly from a potentially disastrous cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Cloud Backup
    ProSight Data Protection Services offer small and mid-sized organizations a low cost end-to-end solution for reliable backup/disaster recovery. Available at a fixed monthly price, ProSight Data Protection Services automates your backup activities and enables fast restoration of critical files, applications and VMs that have become lost or corrupted as a result of hardware failures, software glitches, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises device, or to both. Progent's BDR consultants can provide advanced expertise to set up ProSight Data Protection Services to be compliant with government and industry regulatory standards such as HIPPA, FIRPA, and PCI and, whenever necessary, can help you to recover your critical information. Read more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight WAN Watch: Network Infrastructure Management
    Progentís ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for small and mid-sized organizations to map, track, reconfigure and troubleshoot their connectivity appliances such as routers and switches, firewalls, and access points plus servers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network diagrams are always updated, captures and displays the configuration of virtually all devices on your network, tracks performance, and generates alerts when issues are detected. By automating complex network management processes, WAN Watch can knock hours off ordinary tasks like network mapping, reconfiguring your network, finding devices that need critical updates, or isolating performance problems. Find out more details about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption solution that uses the technology of leading data security companies to deliver centralized control and world-class security for all your inbound and outbound email. The hybrid structure of Email Guard managed service integrates a Cloud Protection Layer with a local security gateway appliance to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. ProSight Email Guard's Cloud Protection Layer acts as a preliminary barricade and blocks most unwanted email from reaching your security perimeter. This decreases your exposure to external threats and saves network bandwidth and storage space. ProSight Email Guard's onsite gateway appliance provides a further layer of inspection for inbound email. For outbound email, the local gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and encryption. The on-premises gateway can also help Microsoft Exchange Server to track and safeguard internal email that originates and ends inside your security perimeter. Learn more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data loss protection.

  • ProSight LAN Watch: Server and Endpoint Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) technology to help keep your network operating at peak levels by checking the health of vital assets that power your information system. When ProSight LAN Watch detects a problem, an alarm is sent immediately to your specified IT personnel and your Progent engineering consultant so all looming issues can be addressed before they can disrupt your network Find out more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a secure fault tolerant data center on a high-performance virtual host set up and managed by Progent's network support professionals. Under the ProSight Virtual Hosting model, the customer owns the data, the OS platforms, and the apps. Because the system is virtualized, it can be ported immediately to a different hosting environment without requiring a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, retrieve and safeguard data related to your IT infrastructure, procedures, business apps, and services. You can instantly locate passwords or serial numbers and be alerted about impending expirations of SSLs or warranties. By updating and organizing your network documentation, you can eliminate up to half of time thrown away searching for critical information about your IT network. ProSight IT Asset Management features a common repository for storing and collaborating on all documents required for managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and associating IT data. Whether youíre making enhancements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the information you require when you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and mid-size organizations to obtain an unbiased assessment of the overall health of their IT system. Based on some of the leading remote monitoring and management (RMM) tools in the industry, and supervised by Progent's certified group of information technology professionals, ProSight Network Audits help you see how closely the configuration of your core network assets conform to best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide instant benefits such as a cleaner Active Directory system. Both also come with a year of advanced remote network monitoring and management. Benefits can include simpler management, better compliance with data security requirements, higher utilization of IT resources, quicker problem resolution, more dependable backup and recovery, and higher availability. Learn more information about ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service built around a brief discussion with a Progent backup/recovery consultant. The interview is intended to assess your organization's ability either to block or recover rapidly from a ransomware incident. Progent will consult with you personally to gather information concerning your current security profile and backup platform, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can follow industry best practices to deploy an efficient security and backup system that meets your business requirements. For details, see The ProSight Ransomware Preparedness Report Service.

Why Progent Is the Right Alternative for Waco, Texas Businesses
Progent's staff size, breadth and depth of information technology expertise, and familiarity with enterprise network consulting allow small companies to avoid the pitfalls related to over dependence on small service organizations or independent consultants.

Teaming with Progent's Experts allows your business to:

  • Avoid Over Dependence on Individual Support Consultants
    For network services, small businesses often rely excessively on independent engineers. Though individual support engineers have lower expenses than more substantial IT service firms and can afford to bill nominally smaller rates, individuals are sometimes too overworked to respond quickly to urgent problems. If an independent engineer is busy with different customer, sick, on vacation, or in class, the lack of replacement personnel may force your company to go without help in case of an emergency. The more your small business expands, network downtime or problems with critical applications become more expensive. The dollars you believed you were saving on a freelancer can disappear fast due to lower productivity. In addition, when independent consultants confront new problems, the unavailability of a large consulting team to count on for assistance requires them to train in place while your organization ends up with the bill for their ongoing training.

  • Gain Access to Experts in Advanced IT Issues
    The majority of smaller support organizations or freelance engineers specializing in small company network consulting may excel at providing routine solutions but lack the seasoning to deal efficiently with complicated IT environments that have a variety of operating systems, numerous offices, Voice over IP implementations, remote clients, interconnected financial and analytical applications, data-driven web sites, and custom line-of-business applications. Progent's background with global companies and Progent's extensive team of specialists can be valuable to your small business because big-company networks are by nature complicated, support problems require in-depth knowledge in many technical areas, and achieving a high level of stability, availability, and security requires industry-tested best practices.

  • Build a Firm Basis for Growth
    Small businesses typically start with an IT system implemented on a tight budget. Lacking a solid architecture, a sequence of band-aid fixes often get thrown onto of a tenuous structure. As a company evolves, reliability and expandability issues can hinder the productivity of the organization. These networks need thorough assessment, intelligent business planning, and broad-based experience to upgrade to a network infrastructure that can act as the solid foundation to meet critical business requirements and ease downstream growth.

  • Team with Solution Finders, Not Product Vendors
    Small companies need guidance and education to work through an increasingly complicated maze of technology options available for enabling growth and enhancing efficiency. They do not need an IT consultant or service firm that attempts to promote a product. Progent avoids conflicts of interest by not reselling any products. Progent offers services and expertise only. This permits Progent to align technical support with the genuine needs of customers. Mixing IT consulting and product selling can result in a situation where the recommended solution is based on a preselected vendor instead of being driven by the true requirements of a customer.

How to Contact Progent
If your Waco, Texas business needs to get in touch with Progent for IT outsourcing, consulting, or technical support, phone 800-993-9400 or refer to Contact Progent.

Fast Online Technical Assistance
For immediate remote help, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).
















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