Expert Remote Service for Waco, Texas Networks from World-class Consultants
Small businesses have typically been ignored by large IT support organizations. Many small businesses allow themselves to become overly reliant on freelance consultants or small consulting organizations who lack the size or broad skill sets to react quickly or effectively to technical emergencies. Still other small businesses turn to mass-market support firms staffed with personnel able to provide standardized solutions to common problems but who do not have the background and versatility to deal with the variety of environments and lack of standards that characterizes small business information networks.

Progent's time-tested approach to delivering affordable and effective technical support to small companies has made Progent among the premiere Microsoft Gold network consulting organizations in the industry. Progent has provided remote support to companies in every state in the country and offers in-person support in almost all zip codes.

For larger companies, Progent can provide co-sourcing and project management support to supplement the subject matter expertise of your internal network service staff. Co-sourcing can save money and help meet schedules for major projects like software development, business continuity planning and testing, security evaluations, merging datacenters, or technology migrations and upgrades.

Progent can also provide the services of accredited consultants to help your business to plan and implement your cloud strategy.

Primary Products and Technologies Serviced by Progent for Business Networks in Waco, Texas
Progent offers the services of qualified experts for all aspects of information technology found in small and midsize companies. Products and technologies serviced by Progent include:

Support Delivery Alternatives Available for Waco, Texas Companies
Progent offers a variety of options for providing small and midsize businesses and local governments with affordable IT services for troubleshooting, system architecture, hosting, and network management. Progent's model for delivering IT support services is based on the Call Center structure familiar to big IT groups. Progent's Helpdesk Service Model promotes rapid response, comprehensive activity records, reliable follow-up, and strict expense control for a range of IT service delivery options that include remote troubleshooting, onsite support, top-level consulting, as well as server and application hosting.

  • Remote Support
    Progentís Technical Response Center (TRC) offers urgent and routine remote support for Microsoft Windows, Linux, Apple Mac, and Cisco-powered systems in the United States and globally. Progent's certified service experts can assist clients to troubleshoot and fix hardware and software problems without the cost or time loss of on-premises support calls. The background of Progent's network engineers allows them to resolve the majority of IT problems rapidly. For complex problems, Progent's depth of expertise allows the support team to escalate troubleshooting tasks to advanced specialists. Progent offers a convenient, web-accessible signup process for new customers to accommodate emergency network problems and Progent bills per minute with no sign-up fees or time minimums, so you are invoiced only for the support you get. Experts you can access online include Cisco-certified CCIEs, Microsoft-qualified MCSEs, and CISSP-certified security engineers. Learn more information concerning Progent's online network troubleshooting services.

  • Onsite Support
    Progent offers onsite computer support for registered clients in larger cities in the U.S. Progent's onsite support personnel can work in tandem with Progent's online service experts to give small and midsize businesses the ideal combination: hands-on support technicians when you require them as well as the remote expertise of Progent's worldwide team of IT consultants, security professionals, and business software programmers. The response time for in-person support visits is usually under 24 hours. Progent requires no start-up or retainer fee for becoming a Progent client for on-premises support. Learn more concerning why to register for Progent's in-person computer support services.

  • Phone Support
    Progent's Help Desk Services are designed for all businesses who require fast and dependable support from an online Helpdesk with effective telephone assistance, online troubleshooting tools, and sufficient technical depth for full escalation. Since smaller businesses typically are constrained by tight IT budgets and can provide scant management bandwidth for dealing with network support tasks, Progent's Contact Center Services could be the most efficient option to make sure that small business information systems are always productive. Learn more about Progent's Help Desk services.

  • IT Consulting Services
    Progent provides small and midsize companies affordable access to world-class consultants who can deliver help with critical technologies including Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server expertise, Cisco network infrastructure, company-wide network security engineering, non-stop it system design, virtual server strategies, plus integration, programming and support for small business software such as accounting, ERP, reporting, sales automation, and office productivity packages. Progent can help with short-term projects such as site moves and major software upgrades, extended initiatives such as management information application development and customization, relational database software programming and DBA support, and web design, continuing services such as System Center 2012 Operations Manager (SCOM 2012) expertise and Operations Manager 2016 consulting services for IT infrastructure health monitoring and system administration, or urgent services such as data restoration and malware cleanup.

  • Application Hosting
    Progent offers hosting for vital applications like Exchange and SQL Server to provide small businesses with higher levels of dependability, security, and recoverability than is feasible with the type of on-site data center that is practical for most small and midsize businesses. Because Progent utilizes the same facilities that support the gear of many of the planet's largest IT organizations, Progent can save you the cost of building and managing the systems required for enterprise-class environmental control, power backup, and redundant Internet connectivity. For hosted applications, Progent can also make sure that upgrades and service packs stay current, security and performance is constantly monitored, and systems are consistently backed up and available for full and rapid recovery. Learn more about Progent's hosting for Exchange and other mission-critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting provides comprehensive hosting for all of a small organization's production servers in a setting that not only delivers the top level of availability and extensibility but that is also convenient for clients to transfer to a different service provider or to move internally whenever your business situation warrants it. Progent's Private Cloud hosting service is built around tested virtual server technologies that allow companies with mixed networks to save dramatically on the expense of capital equipment, system maintenance, and IT management while getting enterprise-class reliability and an unparalleled level of vendor alternatives. Unlike ordinary SaaS hosting offerings, Progent's Private Cloud Hosting Service covers all server-based applications in one centrally managed service, can handle the mixed- platform and loosely standardized environments common with small companies, and keeps control of the licenses in the client's hands so that migrating to a new virtual system is fast, reliable, and inexpensive. This eliminates becoming a captive to a specific hosting service while still providing all the cost savings associated with SaaS hosting services.

  • Hybrid Cloud Planning and Integration Support
    Progent can provide expert remote consulting services to help businesses of any size connect their information networks with leading public clouds such as Azure and Amazon AWS. Progent can assist your it team to design and administer cost-effective environments that support Windows and Linux operating systems and applications in both cloud-based solutions or in hybrid topologies that seamlessly combine local resources along with public cloud services. To help you to integrate cloud services with networks, Progent can provide a range of cloud integration support services that include Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Azure design and deployment services, Amazon Web Services (AWS) cloud integration, and Amazon Web Marketing Service development and troubleshooting. Progent has more than 15 years of background providing high-level consulting expertise remotely, and Progent can make sure you successfully carry out your cloud migration projects on schedule and within your budget.

Why Progent Is the Smart Choice for Waco, Texas Businesses
Progent's size, depth of information technology expertise, and experience with corporate network consulting allow small companies to sidestep the pitfalls related to over reliance on small service organizations or independent engineers.

Teaming with Progent enables your company to:

  • Prevent Excessive Reliance on Individual Support Consultants
    For network services, small businesses sometimes depend excessively on individual engineers. Though individual service engineers have lower expenses than larger support organizations and can afford to charge nominally smaller fees, they are often unable to respond rapidly to urgent situations. If a freelance consultant is occupied with different client, ill, on travelling, or in training, the lack of replacement staff may force your business to go without assistance during an emergency. The more your small business expands, system downtime or problems with line-of-business applications get more expensive. The dollars you believed you were conserving on an independent consultant can disappear quickly because of lower output. Also, when independent consultants encounter unfamiliar problems, the unavailability of a big consulting team to depend on for assistance requires them to learn on the job while your business winds up with the costs for their continuing training.

  • Gain Access to Certified Professionals in Sophisticated IT Issues
    The majority of small support firms or freelance consultants specializing in small business IT support may excel at delivering connect-the-dots solutions but don't have the experience to deal cost-effectively with complex IT environments with mixed operating systems, many sites, VoIP systems, remote workforces, integrated accounting and operational applications, data-driven web sites, and custom business software. Progent's background with worldwide companies and Progent's large team of specialists can be valuable to your small business because enterprise environments are characteristically complicated, integration problems require in-depth knowledge in many technical disciplines, and achieving a high level of stability, availability, and protection calls for industry-tested processes.

  • Create a Firm Foundation for Seamless Growth
    Small companies often start with an IT system cobbled together on a shoestring budget. Lacking a strong architecture, a series of ad hoc repairs often get thrown onto of a tenuous structure. As a company grows, stability and scalability issues can hinder the productivity of the business. These environments require thorough assessment, intelligent business analysis, and in-depth experience to migrate to an IT environment that can act as the solid foundation to handle critical business requirements and support future growth.

  • Partner with Solution Providers, Not Product Vendors
    Small companies require guidance and education to navigate through an increasingly complex maze of technology options available for enabling business growth and improving efficiency. Businesses do not need a network consultant or support firm that tries to sell them a product. Progent eliminates conflicted motives by not selling hardware and software. Progent sells consulting and services only. This permits Progent to align technical services with the genuine interests of customers. Combining IT consulting and product reselling can lead to a conflict where the proposed solution is built around a predetermined technology rather than being driven by the actual requirements of a customer.

Contact Progent
If your Waco, Texas business needs to get in touch with Progent for network outsourcing, consulting, or tech support, phone 800-993-9400 or see Contact Progent.

Immediate Remote Technical Help
For immediate remote technical support, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).
















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