Immediate, Low-cost Online Computer Network Technical Support for Waco, Texas Small Businesses
For more than twenty years, Progent has focused on delivering enterprise-class network support to clients with small-business IT budgets. Progent has developed a powerful service system that features a streamlined, seamless virtual office network, sophisticated online repair technology, a substantial pool of engineers accredited in a wide range of technical practice areas, a Help Desk Call Center service structure that maximizes efficiency and ensures follow-up, a worldwide team of on-line support professionals, in-person support options for the majority of most zip codes in the United States, and a corporate culture committed to solving technical problems in the shortest time and at the least cost to customers.

For larger businesses, Progent can provide co-sourcing support to supplement the skills of your in-house IT service personnel. Co-sourcing can cut costs and minimize technical risks for big projects like software design and development, disaster recovery preparedness, security evaluations, office consolidations, or software migrations and upgrades.

Progent can also offer access to certified consultants to assist your company to design and execute a sensible cloud computing strategy.

Main Technologies Serviced by Progent for Waco, Texas Businesses
A Microsoft Gold Partner computer support firm with a large group of Cisco certified CCIE network consultants and Apple certified consultants, Progent provides urgent troubleshooting and low-cost remote consulting to Waco, TX companies for a broad array of computer technologies including:

Support Delivery Alternatives Available for Waco, Texas Businesses
Progent has a selection of options for providing small and midsize businesses with affordable IT services for troubleshooting, system architecture, hosting, and network administration. Progent's model for providing computer support services is built on the Call Center structure common to big IT groups. Progent's Contact Center Service Model ensures fast response, comprehensive service documentation, reliable follow-through, and tight cost control across an array of IT support delivery options that include online troubleshooting, on-premises support, high-end consulting, as well as server and application hosting.

  • Online Support
    Progentís Technical Response Center (TRC) offers emergency and routine online service for Windows, Linux, Apple OS X, and Cisco-based systems in the United States and globally. Progent's seasoned service professionals can help customers to troubleshoot and fix network problems without the expense or delay of in-person service calls. The experience of Progent's network consultants makes it possible to resolve most IT issues quickly. For the most complex issues, Progent's depth of knowledge allows the support team to escalate troubleshooting tasks to world-class subject matter experts. Progent provides a streamlined, web-accessible signup procedure for new clients to address urgent network problems and Progent charges by the minute with no sign-up charges or minimums, so you are invoiced only for the support you receive. Experts you can access online include Cisco-certified CCIE network engineers, Microsoft-certified MCSEs, and CISA-certified security professionals. Learn more information concerning Progent's online computer troubleshooting services.

  • On-site Support
    Progent offers on-site computer support for registered customers in larger cities in the U.S. Progent's onsite service personnel can operate in tandem with Progent's remote service engineers to give small and midsize companies the ideal combination: on-premises service technicians when you need them as well as the on-line expertise of Progent's seasoned team of IT consultants, security specialists, and business application programmers. The response time for on-site service visits is usually under one business day. Progent requires no sign-up or retainer charge for registering as a Progent customer for on-premises service. Find out more details about how to register for Progent's in-person network service.

  • Help Desk
    Progent's Helpdesk Outsourcing Services are intended for all businesses who need fast and dependable support from an online Contact Center with effective phone assistance, online troubleshooting tools, and sufficient technical strength for full escalation. Since small and midsize businesses typically have tight information technology budgets and can provide little management bandwidth for handling IT support, Progent's Help Desk Call Center Outsourcing Services could be the most efficient option to make sure that business computer systems stay up and running. Learn more details concerning Progent's Help Desk Call Center outsourcing services.

  • IT Consulting Services
    Progent offers small businesses budget-friendly availability of world-class consultants who can deliver assistance with vital technologies such as Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Windows Server support, Cisco network design, network security consulting, fault tolerant it system engineering, server virtualization strategies, plus configuration, customization and training for small business software including accounting, ERP and MRP, management reporting, sales automation, and office productivity packages. Progent can provide assistance with short-term projects such as site moves and major system upgrades, extended initiatives like management reporting software development and customization, database software programming and administration support, and web development, on-going services including server monitoring and system management, or urgent response such as data restoration and virus cleanup.

  • Application Server Hosting
    Progent can host key applications such as Exchange and SQL Server to provide small and midsize companies with greater degrees of dependability, security, and recoverability than is possible using the type of in-house data center that is achievable for the majority of small businesses. Because Progent uses the same facilities that support the gear of many of the planet's biggest information technology organizations, Progent can eliminate the cost of building and managing the infrastructure required for enterprise-class environmental control, electrical failover, and uninterruptible Internet connectivity. For hosted applications, Progent can also ensure that patches and revisions remain updated, protection and performance is constantly monitored, and systems and data files are regularly backed up and available for full and rapid restoration. Learn more about Progent's hosting services for Microsoft Exchange Server and other mission-critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service provides full hosting services for all of a small or midsize organization's servers in a setting that not only provides the top level of fault-tolerance and expandability but that is in addition convenient for clients to migrate to another service provider or to bring in-house whenever your situation calls for it. Progent's Private Cloud hosting is structured around mature virtual server technologies that permit companies with mixed environments to save significantly on the expense of hardware, system support, and network administration while getting enterprise-class dependability and an unparalleled level of vendor alternatives. In contrast to conventional Software as a Service hosting models, Progent's Private Cloud Hosting Service encompasses all server-based software in a single centrally administered solution, can support the multi- OS and loosely standardized networks typical of smaller businesses, and retains control of the licenses in the client's possession so that migrating to a different virtual host is quick, safe, and inexpensive. This avoids ending up a prisoner of a single hosting provider while still offering all the economies associated with SaaS hosting services.

  • Hybrid Cloud Planning and Integration Services
    Progent offers advanced remote consulting services to help companies of all sizes integrate their IT infrastructure with popular public clouds including Microsoft Azure and Amazon Web Services. Progent can assist you to design and administer hybrid environments that support Windows and Linux systems and applications in either cloud-centric solutions or in hybrid topologies that utilize on-premises resources along with public cloud services. To help you to incorporate cloud services with physical datacenters, Progent can provide a range of cloud integration services that include Office 365 integration with on-premises Exchange deployments, Azure design and deployment consulting, Amazon AWS cloud integration, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has over 15 years of background delivering advanced consulting expertise online, and Progent can make sure you successfully carry out your cloud migration initiatives quickly and affordably.

Why Progent Is the Right Choice for Waco, Texas Small Businesses
Progent's size, scope of technical expertise, and experience with corporate IT support enable small businesses to avoid the problems related to over dependence on thinly staffed service firms or freelance engineers.

Working with Progent enables your company to:

  • Avoid Over Dependence on Individual Consultants
    For network services, small businesses often rely heavily on freelance engineers. Although individual support providers carry lower overhead than more substantial support firms and can afford to bill apparently lower fees, freelancers are often too busy to respond rapidly to critical problems. If a freelance consultant is busy with different client, ill, on travelling, or in class, the absence of backup personnel may force your business to wait for assistance during an emergency. As your company grows, system downtime or difficulties with line-of-business programs become more expensive. The dollars you believed you were conserving on an independent consultant can evaporate quickly because of lost output. In addition, when freelance engineers confront new problems, the unavailability of a large engineering team to count on for advice forces them to train in place while your organization ends up with the costs for their continuing training.

  • Have Access to Certified Professionals in Advanced Information Technology Solutions
    Many smaller service organizations or freelance consultants focused on small company network support may excel at delivering routine solutions but lack the background to work efficiently with complicated network infrastructures with a variety of platforms, multiple locations, VoIP systems, mobile clients, interconnected accounting and operational applications, data-driven web sites, and custom line-of-business applications. Progent's experience with global enterprises and Progent's extensive group of experts can benefit your small business because big-company networks are by nature complicated, integration problems demand thorough understanding of in numerous technical disciplines, and reaching an acceptable degree of stability, reliability, and security requires enterprise-tested processes.

  • Create a Solid Basis for Seamless Growth
    Small businesses typically start with an IT system cobbled together on a shoestring budget. Lacking a proper architecture, a series of band-aid repairs often get piled on top of a weak structure. As a company grows, reliability and expandability problems can undermine the productivity of the organization. Such environments need thorough assessment, intelligent business analysis, and broad-based expertise to upgrade to a network environment that can provide the solid foundation to meet critical business requirements and ease future expansion.

  • Team with Solution Providers, Not Resellers
    Smaller companies require guidance and education to navigate through an increasingly complicated array of technology alternatives offered for accelerating growth and enhancing productivity. They do not need a network engineer or service organization that attempts to promote products. Progent avoids conflicted motives by not reselling hardware and software. Progent sells services and expertise exclusively. This permits Progent to match technical support with the genuine interests of clients. Combining IT support and product reselling can result in a conflict where the proposed solution is based on a preselected vendor instead of being based on the actual needs of a client.

Contact Progent
If your Waco, Texas company needs to contact Progent about network outsourcing, consulting, or technical support services, phone 800-993-9400 or go to Contact Progent.

Immediate Remote Technical Help
For fast online technical support, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).
















© 2002- 2017 Progent Corporation. All rights reserved.