Professional Remote Help for Waco, Texas Small Business Computers from World-class Consultants
Small companies have typically been ignored by large IT support organizations. Some small companies allow themselves to become overly dependent on individual engineers or small consulting organizations who lack the size or broad skill sets to react promptly or efficiently to technical crises. Other small businesses turn to mass-market support providers that employ technicians able to provide by-the-numbers solutions to common problems but who do not have the background and versatility to handle the diversity of environments and lack of standardization typical of small company IT networks.

Progent's proven approach to delivering low-cost and effective technical support to small companies has made Progent among the most respected Microsoft Gold IT consulting organizations in the country. Progent has provided online help to companies in every state in the United States and can dispatch onsite technical support in most zip codes.

For medium-size and enterprise companies, Progent can provide co-sourcing support to add to the subject matter expertise of your internal IT service staff. This can cut costs and minimize technical risks for major IT initiatives such as software design and development, business continuity planning and testing, network security audits, merging datacenters, or software migrations.

Progent can in addition offer access to accredited consultants to help your company to plan and execute your cloud computing strategy.

Core Technical Areas Serviced by Progent for Office Networks in Waco, Texas
Progent's group of industry certified engineers provides support for all facets of information technology found in companies of any size. Technologies served by Progent in Waco include:

Support Delivery Options for Waco, Texas Businesses
Progent offers a selection of alternatives for providing small businesses and local governments with affordable IT services for technical support, system architecture, hosting services, and IT management outsourcing. Progent's paradigm for delivering network support is based on the Help Desk Call Center operational structure familiar to larger IT support organizations. Progent's Help Desk Call Center Support Model promotes fast support, thorough service documentation, dependable follow-up, and strict cost monitoring across a range of network support delivery alternatives that include remote repairs, onsite help, top-level consulting, as well as server hosting.

  • Remote Service
    Progentís Technical Response Center (TRC) offers urgent and scheduled remote support for Windows, Linux, Apple OS X, and Cisco-based environments in the United States and worldwide. Progent's seasoned service professionals can assist customers to analyze and repair network problems without the cost or time loss of travel for onsite service visits. The experience of Progent's network engineers allows them to resolve the majority of IT issues rapidly. For the toughest issues, Progent's breadth of expertise allows the support team to escalate support calls to world-class subject matter experts. Progent offers a convenient, web-based signup procedure for new clients to accommodate emergency network problems and Progent charges per minute with no startup charges or minimums, so you pay only for the support you receive. Experts you can access online include Cisco-qualified CCIEs, Microsoft-qualified MCSE consultants, and CISSP-certified security engineers. Learn additional information about Progent's remote network troubleshooting expertise.

  • Onsite Service
    Progent offers on-site technical assistance for signed-up clients in larger cities in the United States. Progent's onsite support personnel can operate in tandem with Progent's online service engineers to deliver small businesses the ideal combination: hands-on service professionals when you need them as well as the on-line help of Progent's seasoned staff of IT engineers, security professionals, and business software developers. The response time for on-site support calls is typically less than 24 hours. There is no sign-up or retainer fee for becoming a Progent client for onsite support. Learn more details about how to register for Progent's onsite network support.

  • Help Desk Call Center
    Progent's Help Desk Outsourcing Services are designed for small and midsize businesses who require fast and reliable support from a professional Help Desk with effective phone assistance, remote repair capability, and enough technical strength for all needed escalation. Since small and midsize businesses typically are constrained by limited IT budgets and can spare scant executive bandwidth for handling network support, Progent's Help Desk Call Center Outsourcing Services can be the most efficient way to make sure that small business information networks stay productive. Learn more concerning Progent's Contact Center outsourcing services.

  • Consulting Services
    Progent offers small and midsize businesses affordable availability of world-class IT professionals who can deliver assistance with critical products and technologies such as Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server and application expertise, Cisco network design, network protection engineering, high availability it system consulting, server virtualization solutions, plus integration, customization and training for business applications such as accounting, ERP and MRP, business analytics, sales automation, and productivity software. Progent can help with one-shot projects such as site relocations and major system upgrades, longer term initiatives like management information software programming and customization, database application development and DBA support, and web development, on-going support such as System Center 2012 Operations Manager support and SCOM 2016 consulting services for network health monitoring and network administration, or emergency services like data restoration and virus removal.

  • Application Hosting
    Progent can host critical applications like Exchange and Microsoft SQL Server to provide small and midsize businesses with higher degrees of reliability, protection, and recoverability than is possible using the type of on-site data center that is achievable for most small and midsize organizations. Because Progent utilizes the same facilities that host the equipment of some of the world's largest IT organizations, Progent can save you the cost of creating and managing the systems required for world-class cooling, power failover, and uninterruptible Internet access. For hosted application servers, Progent can also make sure that patches and service packs stay updated, security and performance is constantly tracked, and systems are consistently backed up and ready for complete and rapid recovery. Learn more about Progent's hosting services for Microsoft Exchange Server and other critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service provides full hosting services for the entirety of a small or midsize organization's servers in a setting that not only delivers the highest level of fault-tolerance and extensibility but that is also convenient for customers to transfer to another service firm or to move internally whenever your circumstance warrants it. Progent's Private Cloud hosting is structured around tested virtualization technologies that permit businesses with multi-vendor networks to benefit significantly on the expense of capital equipment, infrastructure support, and IT administration while achieving world-class dependability and an unparalleled degree of vendor flexibility. In contrast to conventional SaaS hosting models, Progent's Private Cloud Hosting encompasses all server-based applications in a single centrally managed solution, can support the mixed- platform and loosely standardized environments common with small companies, and keeps control of the software in the client's hands so that migrating to a different virtualized system is quick, reliable, and affordable. This avoids ending up a captive to a specific hosting provider while still providing all the economies related to SaaS hosting alternatives.

  • Hybrid Cloud Planning and Integration Consulting
    Progent can provide advanced remote consulting support to help companies of all sizes integrate their IT infrastructure with leading public clouds such as Microsoft Azure and Amazon AWS. Progent can help your it team to design and administer hybrid ecosystems that can include Windows and Linux systems and applications in either cloud-based solutions or in hybrid topologies that seamlessly combine physical IT assets along with public cloud services. To help you to integrate public cloud services with networks, Progent offers a range of public cloud migration support services such as Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Azure design and deployment services, Amazon Web Services cloud integration support, and Amazon Web Marketing Service (WMS) development and debugging. Progent has over 15 years of background delivering high-level consulting support remotely, and Progent can help you complete your cloud migration initiatives quickly and affordably.
Progent's Fixed-price Managed Services for Remote Network Monitoring and Management
Progent's value-priced ProSight portfolio of network management outsourcing services is designed to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all facets of information assurance and compliance. ProSight managed services available from Progent include:
  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption solution that incorporates the services and infrastructure of leading data security vendors to provide web-based control and world-class protection for all your email traffic. The hybrid architecture of Email Guard combines cloud-based filtering with an on-premises security gateway device to offer complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based malware. The Cloud Protection Layer serves as a first line of defense and blocks most unwanted email from reaching your network firewall. This decreases your vulnerability to inbound attacks and saves network bandwidth and storage space. ProSight Email Guard's onsite gateway device adds a deeper level of inspection for inbound email. For outgoing email, the on-premises security gateway offers AV and anti-spam filtering, DLP, and email encryption. The onsite gateway can also help Exchange Server to track and protect internal email that originates and ends inside your security perimeter. Learn more about Progent's Email Guard spam filtering, virus defense, email content filtering and data leakage protection.

  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes cutting edge behavior-based machine learning tools to defend endpoint devices and servers and VMs against modern malware attacks such as ransomware and email phishing, which routinely escape legacy signature-based anti-virus tools. ProSight ASM protects on-premises and cloud resources and offers a single platform to manage the entire malware attack progression including filtering, identification, mitigation, remediation, and forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight DPS: Managed Cloud Backup
    ProSight Data Protection Services provide small and mid-sized organizations an affordable and fully managed service for secure backup/disaster recovery. For a fixed monthly cost, ProSight DPS automates and monitors your backup activities and allows fast recovery of vital data, applications and virtual machines that have become unavailable or damaged as a result of hardware breakdowns, software glitches, natural disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's BDR consultants can deliver world-class expertise to set up ProSight Data Protection Services to to comply with government and industry regulatory requirements such as HIPPA, FINRA, PCI and Safe Harbor and, whenever needed, can help you to restore your critical data. Find out more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for smaller organizations to diagram, track, enhance and troubleshoot their networking hardware like routers and switches, firewalls, and wireless controllers plus servers, printers, client computers and other devices. Incorporating cutting-edge RMM technology, WAN Watch ensures that network diagrams are kept updated, copies and manages the configuration information of virtually all devices connected to your network, monitors performance, and sends alerts when problems are detected. By automating tedious management and troubleshooting processes, ProSight WAN Watch can cut hours off ordinary chores like network mapping, reconfiguring your network, finding appliances that require critical software patches, or isolating performance issues. Find out more about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Endpoint Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management techniques to help keep your IT system operating at peak levels by tracking the health of vital computers that power your business network. When ProSight LAN Watch detects a problem, an alert is sent immediately to your designated IT management personnel and your Progent consultant so any looming problems can be addressed before they have a chance to disrupt your network Find out more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a protected Tier III data center on a fast virtual machine host set up and managed by Progent's IT support professionals. With the ProSight Virtual Hosting model, the customer owns the data, the OS platforms, and the apps. Since the system is virtualized, it can be ported immediately to a different hardware environment without requiring a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not tied a single hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, find and protect information about your network infrastructure, procedures, applications, and services. You can quickly find passwords or IP addresses and be alerted about impending expirations of SSLs or warranties. By cleaning up and managing your IT documentation, you can save as much as half of time wasted looking for critical information about your network. ProSight IT Asset Management includes a common location for holding and collaborating on all documents related to managing your network infrastructure such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and associating IT information. Whether youíre making improvements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you require as soon as you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost way for small and medium-size organizations to get an unbiased evaluation of the overall health of their IT system. Powered by some of the leading remote monitoring and management (RMM) platforms available, and supervised by Progent's certified team of IT professionals, ProSight Network Audits help you see how closely the deployment of your essential infrastructure devices adhere to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide immediate benefits like a more manageable Active Directory (AD) environment. Both versions also come with a year of cutting-edge remote network monitoring and management. Benefits can include simpler network management, improved compliance with information security requirements, more efficient utilization of IT assets, faster troubleshooting, more dependable backup and restore, and higher availability. Read more information about ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service based on a phone discussion with a Progent backup/recovery consultant. The interview is intended to assess your company's ability either to block or recover quickly from a ransomware attack. Progent will consult with you directly to collect information about your current security profile and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply best practices to deploy a cost-effective security and backup environment that aligns with your company's requirements. For details, see The ProSight Ransomware Preparedness Report.

Why Progent Is the Right Alternative for Waco, Texas Businesses
Progent's staff size, scope of technical skill, and experience with enterprise network consulting enable small companies to avoid the pitfalls related to excessive reliance on small support organizations or individual engineers.

Working with Progent's Experts allows your small business to:

  • Avoid Excessive Reliance on Freelance Support Consultants
    For network support, smaller companies sometimes rely excessively on freelance engineers. Though individual support engineers have lower overhead than larger IT service firms and can typically bill nominally lower rates, individuals are sometimes spread too thin to respond rapidly to urgent problems. If a freelance engineer is busy with different customer, sick, on vacation, or in training, the lack of backup staff may force your business to go without assistance in case of an emergency. As your company expands, system unavailability or problems with critical programs become more expensive. The dollars you believed you were saving on an independent consultant can disappear fast because of lower output. Also, when freelance consultants encounter new technologies, the unavailability of a large consulting group to fall back on for advice forces them to learn with the meter running while your business ends up with the costs for their ongoing training.

  • Gain Access to Experts in Sophisticated Network Issues
    The majority of small service firms or independent consultants specializing in small business IT consulting may excel at providing routine solutions but lack the background to work efficiently with complicated IT configurations with a variety of operating systems, numerous locations, VoIP systems, remote workforces, interconnected accounting and analytical software, data-driven web sites, and specialized line-of-business software. Progent's experience with worldwide companies and Progent's large group of experts can be valuable to your company because enterprise networks are characteristically complicated, integration problems demand thorough knowledge in many technical areas, and reaching a high level of stability, reliability, and security requires industry-proven leading practices.

  • Build a Firm Foundation for Seamless Growth
    Small companies typically begin with a network cobbled together on a shoestring budget. Lacking a proper basis, a sequence of ad hoc repairs commonly get piled on top of a weak foundation. As a company evolves, stability and scalability problems can undermine the productivity of the business. These environments require thorough evaluation, smart business planning, and in-depth expertise to upgrade to a network infrastructure that will provide the solid basis to meet critical business requirements and support downstream growth.

  • Partner with Solution Finders, Not Product Resellers
    Small companies require direction and education to work through an ever more complex array of IT alternatives available for enabling business growth and improving productivity. They do not need a network consultant or support organization that tries to promote a product. Progent eliminates conflicted motives by not reselling hardware and software. Progent provides services only. This allows Progent to match technical support with the real needs of customers. Combining network support and product selling can lead to a situation where the proposed solution is built around a predetermined vendor instead of being based on the actual requirements of a small business.

Contact Progent
If your Waco, Texas company wants to get in touch with Progent to find out about network outsourcing, consulting, or technical support, call 800-993-9400 or see Contact Progent.

Immediate Remote Network Help
For immediate online assistance, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).
















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