Quick, Affordable Remote Computer Network Help for Waco, Texas Small Businesses
For over twenty years, Progent has specialized in providing world-quality network support to customers who have small-business budgets. Progent has developed a powerful support solution that includes a cost-effective, seamless virtual office network, custom remote troubleshooting tools, a substantial team of consultants certified in a broad range of IT practice areas, a Call Center service structure that promotes responsiveness and ensures follow-up, a global team of remote troubleshooting experts, in-person service dispatching for the majority of most zip codes in the U.S., and a corporate ethos committed to resolving technical problems in the least time and at the least cost to customers.

For medium-size and enterprise companies, Progent offers co-sourcing support to reinforce the technical skills of your in-house network service staff. Co-sourcing can reduce expenses and help meet schedules for big projects like software design and development, disaster recover/business continuity preparedness, network security evaluations, merging datacenters, or software migrations and upgrades.

Progent can also offer access to certified experts to assist your business to plan and execute a sensible cloud computing strategy.

Key Products and Technologies Serviced by Progent for Businesses in Waco, Texas
Progent's nationwide team of certified engineers provides help for virtually all facets of network systems found in companies of all sizes. Practice areas supported by Progent in and around Waco include:

Support Delivery Alternatives Available for Waco, Texas Companies
Progent has a variety of options for providing small and midsize businesses with affordable computer services for troubleshooting, system architecture, hosting, and IT management outsourcing. Progent's model for providing IT support services is built on the Help Desk Call Center operational structure familiar to larger IT organizations. Progent's Help Desk Service Mechanism promotes fast support, comprehensive activity documentation, dependable follow-up, and strict expense control across an array of IT support delivery alternatives that include remote repairs, onsite support, high-end consulting, plus server and application hosting.

  • Remote Support
    Progentís Technical Response Center offers emergency and scheduled online assistance for Windows, Linux, Apple, and Cisco-powered environments in the U.S. and worldwide. Progent's certified support professionals can help customers to analyze and repair network problems without the expense or delay of travel for onsite support visits. The background of Progent's IT consultants allows them to resolve most network issues rapidly. For the most challenging issues, Progent's depth of expertise allows the support team to escalate trouble tickets to advanced subject matter experts. Progent offers a streamlined, web-accessible registration process for first-time customers to accommodate urgent network problems and Progent bills per minute with zero sign-up fees or minimums, so you pay only for the assistance you receive. Experts available online include Cisco-qualified CCIE network engineers, Microsoft-certified MCSE consultants, and CISM-certified security professionals. Learn additional information about Progent's remote computer troubleshooting services.

  • Onsite Service
    Progent provides onsite technical assistance for registered customers in major metropolitan areas in the U.S. Progent's on-site service personnel can operate in tandem with Progent's online support engineers to give small companies the optimal solution: in-person support professionals when you require them as well as the on-line expertise of Progent's worldwide team of network consultants, security professionals, and business software programmers. The response time for in-person support calls is typically under 24 hours. There is no sign-up or retainer fee for becoming a Progent client for onsite support. Learn more details concerning how and why to sign up for Progent's in-person network support.

  • Phone Support
    Progent's Help Desk Call Center Services are intended for all businesses who require prompt and dependable access to a professional Help Desk with efficient telephone support, remote repair capability, and enough technical depth for all needed problem escalation. Since small and midsize businesses usually have limited information technology budgets and can spare scant management attention for dealing with IT support tasks, Progent's Contact Center Outsourcing Services could be the most efficient way to ensure that small business information networks are always productive. Learn more about Progent's Help Desk outsourcing services.

  • Consulting Services
    Progent provides small and midsize businesses affordable availability of enterprise-class IT professionals who can provide assistance with vital technologies including Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server expertise, Cisco network design, network security consulting, fault tolerant it system consulting, server virtualization strategies, plus configuration, programming and support for business software including financials, ERP and MRP, reporting, CRM, and productivity software. Progent can help with short-term projects such as site moves and major system upgrades, longer term projects like management reporting software programming and support, relational database software development and DBA support, and web design, on-going support including Microsoft System Center 2012 Operations Manager support and SCOM 2016 consulting for IT infrastructure health monitoring and network management, or urgent services such as disaster recovery and malware removal.

  • Application Hosting
    Progent can host mission-critical applications such as Exchange and MS SQL to provide small businesses with greater levels of dependability, protection, and performance than is feasible with the type of in-house data center that is realistically affordable for the majority of small and midsize companies. Since Progent utilizes the same facilities that support the gear of some of the planet's largest IT companies, Progent can eliminate the expense of building and managing the infrastructure needed for world-class cooling, power backup, and uninterruptible Internet connectivity. For managed application servers, Progent can also ensure that upgrades and service packs stay current, security and performance is continually monitored, and systems and data files are regularly archived and available for full and prompt recovery. Learn more concerning Progent's hosting services for Exchange and other critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service offers complete hosting for all of a small or midsize organization's production servers in a setting that not only provides the highest level of availability and scalability but that is also easy for clients to migrate to a different service firm or to bring in-house whenever your situation warrants it. Progent's Private Cloud hosting service is structured around tested virtualization techniques that allow companies with multi-vendor environments to save significantly on the costs of hardware, system support, and network management while achieving enterprise-class dependability and an unprecedented degree of vendor alternatives. In contrast to conventional SaaS hosting models, Progent's Private Cloud Hosting covers all server-based software in one centrally managed solution, can support the mixed- platform and non- standardized networks common with smaller companies, and keeps control of the licenses in the customer's possession so that migrating to a new virtualized system is quick, reliable, and affordable. This eliminates ending up a prisoner of a single hosting provider while still offering all the cost savings associated with SaaS hosting alternatives.

  • Hybrid Cloud Migration Consulting Services
    Progent can provide expert remote consulting services to help organizations of all sizes integrate their IT infrastructure with popular public clouds including Microsoft Azure and Amazon Web Services (AWS). Progent can assist your it team to design and manage hybrid environments that can include Windows and Linux systems and apps in both cloud-centric systems or in hybrid network models that combine on-premises IT assets as well as public cloud services. To assist you to incorporate public clouds with networks, Progent offers a variety of public cloud migration services such as Office 365 integration with on-premises Exchange deployments, Microsoft Azure design and deployment services, Amazon Web Services cloud integration, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has over 15 years of background providing high-level consulting services online, and Progent can make sure you complete your cloud integration initiatives quickly and affordably.
Progent's Low-Cost Managed Services for Outsourcing Network Management
Progent's affordable ProSight family of network management outsourcing services is designed to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all aspects of information assurance and compliance. ProSight managed services offered by Progent include:
  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption solution that uses the services and infrastructure of leading information security companies to deliver web-based control and comprehensive security for all your email traffic. The hybrid structure of Progent's Email Guard combines cloud-based filtering with an on-premises security gateway appliance to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based threats. ProSight Email Guard's cloud filter acts as a first line of defense and keeps the vast majority of threats from reaching your security perimeter. This reduces your vulnerability to external attacks and saves network bandwidth and storage. ProSight Email Guard's on-premises gateway appliance adds a further level of inspection for incoming email. For outbound email, the onsite security gateway provides anti-virus and anti-spam protection, DLP, and encryption. The local security gateway can also assist Exchange Server to monitor and protect internal email that originates and ends inside your security perimeter. Learn more about Progent's Email Guard spam filtering, virus defense, content filtering and data leakage prevention.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes cutting edge behavior machine learning technology to guard endpoint devices as well as physical and virtual servers against new malware attacks like ransomware and file-less exploits, which easily get by legacy signature-matching AV products. ProSight Active Security Monitoring protects on-premises and cloud-based resources and offers a unified platform to automate the complete threat progression including protection, infiltration detection, containment, cleanup, and post-attack forensics. Top capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Data Protection Services: Managed Backup
    ProSight Data Protection Services from Progent provide small and medium-sized businesses a low cost end-to-end solution for secure backup/disaster recovery (BDR). Available at a low monthly price, ProSight Data Protection Services automates your backup activities and allows rapid restoration of vital data, applications and VMs that have become unavailable or damaged due to hardware breakdowns, software glitches, disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's cloud backup consultants can provide world-class expertise to configure ProSight Data Protection Services to to comply with government and industry regulatory standards such as HIPPA, FIRPA, and PCI and, whenever needed, can help you to restore your business-critical information. Learn more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for small and mid-sized organizations to diagram, monitor, enhance and debug their networking appliances like switches, firewalls, and wireless controllers as well as servers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that network diagrams are always updated, captures and manages the configuration information of virtually all devices connected to your network, tracks performance, and sends alerts when potential issues are detected. By automating tedious network management processes, WAN Watch can cut hours off common chores like making network diagrams, expanding your network, locating devices that require critical software patches, or isolating performance bottlenecks. Learn more about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Endpoint Remote Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management techniques to help keep your IT system running at peak levels by checking the health of vital computers that power your information system. When ProSight LAN Watch detects a problem, an alert is sent automatically to your specified IT personnel and your Progent engineering consultant so that all potential problems can be resolved before they have a chance to impact your network Find out more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a protected Tier III data center on a fast virtual machine host set up and managed by Progent's IT support professionals. Under the ProSight Virtual Hosting model, the customer owns the data, the operating system platforms, and the applications. Since the environment is virtualized, it can be ported easily to a different hardware solution without requiring a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not tied a single hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, find and protect data related to your network infrastructure, procedures, business apps, and services. You can instantly locate passwords or IP addresses and be alerted about impending expirations of SSLs or warranties. By cleaning up and organizing your network documentation, you can eliminate as much as half of time thrown away trying to find vital information about your IT network. ProSight IT Asset Management includes a common repository for storing and collaborating on all documents required for managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and relating IT data. Whether youíre making enhancements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you require when you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable way for small and medium-size businesses to obtain an unbiased evaluation of the overall health of their network. Powered by a selection of the leading remote monitoring and management (RMM) tools in the industry, and supervised by Progent's world-class group of IT professionals, ProSight Network Audits show you how closely the deployment of your essential network devices conform to best practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver instant benefits like a more manageable Active Directory environment. Both also come with one year of cutting-edge remote network monitoring and management. Benefits can include simpler network management, improved compliance with government and industry security requirements, higher utilization of IT assets, quicker problem resolution, more dependable backup and recovery, and less downtime. Learn more about Progent's ProSight Network Audits network infrastructure review.

Why Progent Offers the Right Alternative for Waco, Texas Businesses
Progent's staff size, breadth of technical skill, and experience with enterprise IT support enable small and midsize businesses to sidestep the pitfalls associated with over dependence on thinly staffed support firms or freelance consultants.

Working with Progent allows your company to:

  • Prevent Excessive Reliance on Individual Support Consultants
    For IT support, small companies sometimes rely excessively on freelance consultants. Although freelance support engineers carry lower expenses than more substantial IT service firms and can typically charge apparently lower rates, freelancers are frequently too busy to respond rapidly to urgent problems. If an independent consultant is busy with different client, sick, on travelling, or in training, the absence of backup personnel may force your company to go without help during a crisis. The more your small business expands, network downtime or difficulties with line-of-business applications get more costly. The money you believed you were conserving on a freelancer can evaporate fast because of lower productivity. In addition, when freelance engineers encounter unfamiliar problems, the lack of a big engineering team to depend on for advice forces them to learn on the job while your organization winds up with the bill for their ongoing education.

  • Have Access to Certified Professionals in Complex IT Solutions
    Many smaller service organizations or freelance consultants specializing in small company IT consulting may excel at delivering connect-the-dots fixes but don't have the background to work efficiently with complex IT configurations with mixed operating systems, many sites, Voice over IP implementations, remote workers, interconnected financial and operational software, data-driven web sites, and specialized line-of-business applications. Progent's background with worldwide companies and Progent's extensive group of specialists can be valuable to your business because big-company networks are by nature complex, integration problems require thorough understanding of in numerous technical areas, and reaching an acceptable degree of stability, availability, and security calls for enterprise-tested best practices.

  • Build a Solid Basis for Growth
    Small companies often start with a network cobbled together on a tight budget. Without a solid basis, a series of ad hoc repairs commonly get thrown on top of a marginal structure. As a company evolves, reliability and expandability problems can hinder the success of the business. Such environments need thorough assessment, smart business analysis, and in-depth expertise to migrate to a network infrastructure that can act as the solid basis to meet critical business needs and support future growth.

  • Work with Solution Providers, Not Product Vendors
    Smaller businesses require guidance and insight to work through an increasingly complex array of technology options available for accelerating growth and improving productivity. They do not need an IT engineer or support organization that tries to promote a product. Progent avoids conflicts of interest by not reselling hardware and software. Progent provides services and expertise only. This permits Progent to match technical services with the genuine interests of customers. Mixing network consulting and product selling can result in a conflict where the proposed solution is based on a preselected vendor instead of being driven by the actual needs of a small business.

How to Contact Progent
In case your Waco, Texas business needs to contact Progent to ask about IT outsourcing, consulting, or technical support, call 800-993-9400 or go to Contact Progent.

Fast Remote Technical Help
For fast remote assistance, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).
















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