Expert Remote Troubleshooting for Waco, Texas Computer Networks from World-class Consultants
Small companies have typically been ignored by large network service organizations. Many small companies permit themselves to grow dangerously dependent on individual engineers or small consulting organizations who lack the bandwidth or comprehensive skill sets to respond quickly or effectively to technical emergencies. Other small companies turn to giant support firms staffed with personnel taught to offer by-the-numbers solutions to common issues but who do not have the experience and technical scope to handle the variety of configurations and lack of standards that characterizes small business information systems.

Progent's proven approach to providing low-cost and successful technical service to small companies has made Progent one of the premiere Microsoft-certified IT service firms in the country. Progent has provided online help to businesses in every state in the country (See Progent's customer testimonials).

For mid-size and large businesses, Progent can provide co-sourcing support to add to the subject matter expertise of your in-house IT support staff. This can cut costs and help meet schedules for major projects such as application development, disaster recovery planning and testing, security audits, office consolidations, or technology migrations and upgrades.

Progent can also offer access to certified experts to assist your company to plan and implement your cloud computing strategy.

Main Practice Areas Serviced by Progent for Waco, Texas Office Networks
A Microsoft-certified Partner consulting firm that maintains a world-class group of Cisco CCIE networking experts and Apple Computer accredited consultants, Progent provides urgent troubleshooting and affordable remote consulting to Waco, TX businesses for a wide range of information technologies such as:

Service Delivery Options for Waco, Texas Businesses
Progent has a variety of options for providing small businesses and local governments with affordable computer services for technical support, consulting, hosting services, and IT management. Progent's paradigm for providing IT support services is built on the Help Desk structure familiar to big IT support organizations. Progent's Contact Center Support Model ensures rapid response, thorough service records, dependable follow-up, and strict cost monitoring for a range of IT support delivery modes that include remote repairs, onsite help, high-end consulting, plus server hosting.

  • Remote Support
    Progentís Technical Response Center offers emergency and routine remote service for Windows, Linux, Apple Mac, and Cisco-based systems in the United States and worldwide. Progent's certified support professionals can help clients to analyze and repair network problems without the expense or time loss of on-premises support calls. The experience of Progent's network consultants makes it possible to handle most network issues rapidly. For the most complex problems, Progent's depth of knowledge allows the support team to escalate support calls to world-class specialists. Progent provides a streamlined, web-based signup procedure for first-time customers to address emergency situations and Progent charges per minute with no startup fees or minimums, so you pay only for the support you receive. Experts you can access online include Cisco-qualified CCIE network engineers, Microsoft-qualified MCSEs, and GIAC-certified security engineers. Learn more information concerning Progent's online computer support services.

  • Onsite Support
    Progent offers on-site computer assistance for signed-up clients in larger cities in the U.S. Progent's on-site service personnel can work in tandem with Progent's remote service engineers to deliver small and midsize companies the best of both worlds: on-premises support technicians when you need them plus the on-line expertise of Progent's seasoned staff of IT engineers, security professionals, and business application developers. The wait time for in-person service calls is usually less than one business day. There is no start-up or retainer fee for becoming a Progent client for on-premises support. Learn more about how to sign up for Progent's onsite network support.

  • Help Desk Call Center
    Progent's Help Desk Outsourcing Services are designed for all businesses who require fast and reliable access to an online Contact Center with efficient telephone assistance, online troubleshooting tools, and enough technical depth for all needed problem escalation. Because smaller businesses usually are constrained by limited IT funds and can spare little executive bandwidth for handling IT support tasks, Progent's Contact Center Services can be the most efficient option to ensure that small business computer networks stay up and running. Learn more details about Progent's Help Desk outsourcing services.

  • Consulting Services
    Progent provides small and midsize businesses budget-friendly access to world-class consultants who can deliver assistance with vital products and technologies including Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server and application support, Cisco network architecture, company-wide network protection consulting, high availability it system design, virtualization strategies, plus integration, programming and training for small business applications such as accounting, ERP, reporting, CRM, and productivity packages. Progent can help with one-shot projects including office relocations and major system migrations, longer term initiatives such as business reporting software development and support, relational database application programming and administration services, and web design, continuing services including Microsoft System Center 2012 Operations Manager (SCOM 2012) expertise and SCOM 2016 consulting services for network health monitoring and system administration, or emergency response such as disaster recovery and malware cleanup.

  • Application Server Hosting
    Progent can host mission-critical business applications such as Exchange and Microsoft SQL in order to provide small and midsize companies with higher levels of dependability, security, and recoverability than is possible using the type of on-site data center that is realistically affordable for most small organizations. Because Progent uses the same data centers that host the gear of some of the world's biggest IT companies, Progent can eliminate the cost of building and maintaining the infrastructure required for world-class environmental control, electrical failover, and uninterruptible Internet access. For managed application servers, Progent can also ensure that upgrades and revisions remain updated, security and performance is continually tracked, and systems and data files are consistently backed up and ready for full and prompt restoration. Find out additional information concerning Progent's hosting for Microsoft Exchange Server and other mission-critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting provides comprehensive hosting services for the entirety of a small or midsize company's servers in an environment that not only delivers the highest degree of fault-tolerance and expandability but that is in addition easy for customers to migrate to a different support firm or to bring internally if your business situation warrants it. Progent's Private Cloud hosting is based on mature virtualization techniques that permit companies with multi-vendor networks to save dramatically on the costs of capital equipment, infrastructure support, and IT administration while achieving world-class dependability and an unparalleled degree of vendor flexibility. Unlike conventional SaaS hosting models, Progent's Private Cloud Hosting Service covers all server-centric software in a single centrally managed package, can handle the mixed- platform and non- standardized environments typical of small businesses, and keeps control of the software licenses in the customer's possession so that migrating to a new virtual system is quick, reliable, and affordable. This avoids becoming a prisoner of a specific hosting service while still offering all the cost savings related to ASP and SaaS hosting services.

  • Hybrid Cloud Planning and Integration Support
    Progent offers advanced remote consulting to help companies of any size connect their information networks with leading public cloud platforms including Azure and Amazon Web Services. Progent can assist you to plan and manage cost-effective environments that can include Windows and Linux systems and apps in both cloud-only solutions or in hybrid topologies that utilize local IT assets along with public clouds. To help you to integrate public cloud services with physical datacenters, Progent offers a variety of cloud integration support services such as Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Microsoft Azure design and integration services, Amazon Web Services cloud integration, and Amazon Web Marketing Service development and troubleshooting. Progent has more than 15 years of experience delivering high-level consulting expertise remotely, and Progent can make sure you complete your cloud integration initiatives quickly and within your budget.
Progent's Fixed-price Managed Services for Remote Network Monitoring and Management
Progent's low-cost ProSight portfolio of managed services is intended to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all facets of information assurance. ProSight managed services offered by Progent include:
  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates cutting edge behavior-based machine learning technology to guard endpoints as well as physical and virtual servers against modern malware attacks such as ransomware and email phishing, which easily escape traditional signature-based AV products. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and provides a unified platform to manage the entire threat lifecycle including protection, detection, mitigation, remediation, and post-attack forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Unified Endpoint Protection
    Progent's ProSight Enhanced Security Protection (ESP) services deliver ultra-affordable multi-layer security for physical and virtual servers, desktops, mobile devices, and Microsoft Exchange. ProSight ESP uses contextual security and advanced machine learning for round-the-clock monitoring and responding to cyber assaults from all attack vectors. ProSight ESP offers two-way firewall protection, penetration alerts, endpoint control, and web filtering through leading-edge technologies incorporated within a single agent managed from a single control. Progent's security and virtualization experts can assist your business to design and configure a ProSight ESP deployment that meets your company's unique requirements and that helps you achieve and demonstrate compliance with government and industry data protection standards. Progent will help you define and configure policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that require urgent attention. Progent's consultants can also help you to install and test a backup and restore solution such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange filtering.

  • ProSight DPS: Managed Backup
    ProSight Data Protection Services from Progent provide small and medium-sized businesses an affordable end-to-end service for secure backup/disaster recovery (BDR). For a fixed monthly price, ProSight Data Protection Services automates your backup activities and allows fast recovery of vital data, applications and virtual machines that have become lost or damaged as a result of component failures, software bugs, disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images. Important data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's backup and recovery specialists can deliver world-class support to set up ProSight Data Protection Services to be compliant with government and industry regulatory requirements like HIPPA, FIRPA, and PCI and, when needed, can assist you to restore your business-critical data. Read more about ProSight DPS Managed Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Management
    Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized organizations to diagram, monitor, reconfigure and troubleshoot their connectivity appliances such as routers, firewalls, and load balancers as well as servers, client computers and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that network maps are always current, captures and manages the configuration information of almost all devices connected to your network, tracks performance, and generates alerts when problems are discovered. By automating complex network management processes, ProSight WAN Watch can cut hours off ordinary tasks such as network mapping, expanding your network, locating appliances that require important updates, or identifying the cause of performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email security platform that uses the services and infrastructure of leading data security companies to deliver web-based control and comprehensive protection for your email traffic. The hybrid structure of Email Guard managed service combines a Cloud Protection Layer with a local gateway device to provide complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. The cloud filter serves as a preliminary barricade and blocks the vast majority of unwanted email from making it to your network firewall. This decreases your exposure to external attacks and saves system bandwidth and storage space. ProSight Email Guard's onsite gateway appliance adds a deeper layer of analysis for incoming email. For outbound email, the local gateway provides anti-virus and anti-spam filtering, DLP, and encryption. The on-premises security gateway can also assist Exchange Server to monitor and safeguard internal email that stays within your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus defense, content filtering and data leakage protection.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates advanced remote monitoring and management (RMM) techniques to help keep your IT system operating efficiently by checking the health of critical assets that drive your information system. When ProSight LAN Watch uncovers a problem, an alarm is sent automatically to your designated IT management staff and your Progent engineering consultant so all potential problems can be resolved before they have a chance to disrupt your network Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a secure fault tolerant data center on a fast virtual host configured and maintained by Progent's network support experts. Under Progent's ProSight Virtual Hosting service model, the customer owns the data, the OS platforms, and the applications. Because the system is virtualized, it can be ported immediately to an alternate hosting environment without requiring a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, your business is not locked into one hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, find and safeguard data about your IT infrastructure, processes, applications, and services. You can quickly find passwords or IP addresses and be alerted about upcoming expirations of SSL certificates or domains. By cleaning up and managing your IT documentation, you can eliminate up to 50% of time wasted searching for vital information about your IT network. ProSight IT Asset Management features a centralized repository for holding and sharing all documents related to managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and relating IT data. Whether youíre making enhancements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you need as soon as you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable alternative for small and medium-size organizations to obtain an unbiased evaluation of the health of their IT system. Based on some of the leading remote monitoring and management (RMM) platforms available, and overseen by Progent's certified group of IT professionals, ProSight Network Audits help you see how well the deployment of your essential infrastructure assets conform to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide immediate benefits such as a cleaner Active Directory (AD) environment. Both versions also include a year of cutting-edge remote network monitoring and management (RMM). Advantages can include easier network management, improved compliance with government and industry security regulations, higher utilization of IT assets, faster troubleshooting, more dependable backup and recovery, and higher availability. See more information about Progent's ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service centered on a phone interview with a Progent information assurance expert. The interview is intended to help evaluate your company's ability either to block or recover rapidly after a ransomware attack. Progent will work with you directly to gather information concerning your existing antivirus tools and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can apply best practices to deploy an efficient AV and backup/recovery system that aligns with your business needs. For additional information, refer to The ProSight Ransomware Preparedness Report Service.

Unique Advantages of Teaming with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is a recognized leader in supporting the fundamental network software and office productivity programs important to the majority of small and medium-size companies and local governments. As a Cisco-authorized partner, Progent also offers help for an increasingly sophisticated array of infrastructure products such as firewalls, routers and switches, VoIP solutions, and wireless connectivity. Furthermore, Progent's CISSP-qualified security experts, CISM-qualified security engineers, CISA-qualified security audit specialists and GIAC-authorized information assurance experts offer a company-wide view of network security and can assist with advanced security programs like Security information and Event Management (SIEM) solutions to help enterprises comply with industry standards and government requirements for network data security and reporting.

The scope and depth of Progent's engineering staff bring a powerful set of advantages to customers trying to increase the productivity of their information system within an affordable budget. These benefits include:

  • Best Practices
    Progentís staff of Microsoft and Cisco certified experts average more than ten years of hands-on industry background, in the trenches of network service, executing a broad range of IT tasks for an extensive mix of customers. Every Progent consultant shares a refined set of personal best practices which are combined into shared best practices training that Progent instills in its support personnel. This ensures that you get not just expert technical skills, but also a consultant with field-tested approaches for resolving real-world IT problems quickly. Find out more details about Progent's best practices for network consulting.

  • Value Pricing Structure
    Progent's pricing policy is to charge for remote support and on-site help by the minute. Consequently, you are billed exclusively for delivered services. Progent does not demand a higher rate for after-hours or urgent service, and Progent does not charge for travel except for urgent calls where on-site work is less than four hours. Also, Progent imposes no startup charge and asks no retainer for services delivered during regular business hours. Many support firms demand large minimum fees or charge in increments of fifteen minutes or longer. Progent's one-minute pricing granularity does away with king-size bills for fast solutions. An additional benefit of by-the-minute billing is that clients are less tempted to allow simple problems to stay unaddressed until they grow into big ones. Learn additional information about Progent's value pricing for IT outsourcing.

  • Complete Reporting of Delivered Services
    Progent has created a sophisticated service reporting system that records and formats detailed documentation for all delivered support activities. Unlike some freelance consultants or local service firms who offer scant documentation or details of services done, every service provided by Progent is tracked by comprehensive documentation. Each Progent consultant has use of the support documentation sent by each consultant to every client. The discipline of documenting and archiving support records results in more efficient service and eliminates a variety of common misfortunes such as when a support client is effectively held hostage to a consultant who wonít let go of the keys to the kingdom. Read more details concerning Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's consultants to clients. By educating clients to deal with problems that are within their scope, Progent can concentrate on delivering high-value services where Progent has few competitors. Small companies who work with independent consultants or who maintain internal support personnel benefit when Progent transfers information about new technology and proven methodologies to make their networks more reliable, secure, and productive. Find out more concerning Progent's knowledge transfer services.

How to Contact Progent
In case your Waco, Texas business needs to contact Progent to find out about IT outsourcing, consulting, or technical support, phone 800-993-9400 or visit Contact Progent.

Fast Online Technical Support
For fast remote help, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).
















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