Affordable Computer Troubleshooting from Microsoft and Cisco Certified Professionals for Companies in Waco, TX
By delivering world-class know-how when you need it, providing in-depth expertise for key business applications, providing innovative services like virtual data center hosting, billing solely for services you receive, and charging no setup or retainer fees for standard services, Progent allows you to increase the competitive value of your information system and minimize service costs. Progent appreciates that network protection, reliability, and performance are just as critical to small businesses as to large enterprises but that smaller companies lack the economy of scale to invest aggressively in information technology and internal service groups. Progent's fundamental competitive advantage is that no network consulting organization can match Progent's ability to provide the network support your business needs whenever you require it and at a cost you can afford.

For mid-size and large companies, Progent can provide co-sourcing support to supplement the skills of your in-house IT service group. This can save money and help meet schedules for big projects such as software programming, disaster recover/business continuity planning and testing, network security evaluations, office consolidations, or technology migrations.

Progent can also offer access to certified consultants to help your company to plan and execute a sensible cloud computing strategy.

Main Products and Technologies Serviced by Progent for Business Networks in Waco, Texas
Progent's group of world-class consultants offers support for virtually all facets of network systems found in companies of all sizes. Practice areas served by Progent in Waco include:

Service Delivery Options Available for Waco, Texas Companies
Progent offers a selection of alternatives for providing small and midsize businesses with affordable IT services for technical support, consulting, hosting services, and network management. Progent's paradigm for providing computer support services is based on the Call Center structure familiar to big IT groups. Progent's Helpdesk Support Model ensures fast support, comprehensive service records, dependable follow-up, and tight expense control across a range of network support delivery options that include online repairs, on-premises support, high-end consulting, as well as server and application hosting.

  • Online Service
    Progentís Technical Response Center (TRC) provides emergency and scheduled remote service for Microsoft Windows, Linux, Apple Mac, and Cisco-based systems in the United States and globally. Progent's seasoned support experts can help customers to troubleshoot and fix network problems without the cost or delay of travel for onsite service calls. The experience of Progent's network engineers allows them to handle the majority of IT issues rapidly. For the most challenging issues, Progent's depth of expertise makes it possible to escalate trouble tickets to advanced specialists. Progent offers a convenient, web-accessible registration process for first-time customers to address urgent situations and Progent bills per minute with no startup fees or minimums, so you are invoiced only for the assistance you receive. Specialists available remotely include Cisco-certified CCIEs, Microsoft-qualified MCSEs, and GIAC-certified security professionals. Learn more details concerning Progent's remote network troubleshooting services.

  • Onsite Service
    Progent offers onsite computer assistance for signed-up clients in major metropolitan areas in the United States. Progent's on-site service technicians can operate in conjunction with Progent's remote service engineers to give small and midsize companies the ideal combination: hands-on support professionals when you require them plus the remote expertise of Progent's seasoned team of IT consultants, security professionals, and business application developers. The wait time for in-person support visits is typically under 24 hours. There is no sign-up or retainer fee for becoming a Progent client for on-premises support. Learn more concerning why to register for Progent's in-person computer service.

  • Help Desk Call Center
    Progent's Helpdesk Services are designed for small and midsize companies who need fast and dependable access to an online Help Desk with efficient phone assistance, online troubleshooting capability, and enough technical depth for full problem escalation. Because smaller companies typically are constrained by tight IT funds and can spare little management attention for handling network support, Progent's Help Desk Outsourcing Services can be the most efficient way to ensure that small business computer networks are always up and running. Read more about Progent's Help Desk Call Center services.

  • IT Consulting Expertise
    Progent provides small and midsize companies budget-friendly access to enterprise-class IT professionals who can deliver help with vital technologies such as Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server expertise, Cisco network infrastructure, company-wide network protection consulting, high availability it system design, server virtualization solutions, plus configuration, customization and training for business software such as accounting, operations, business analytics, sales automation, and productivity software. Progent can help with short-term projects such as office moves and massive system upgrades, longer term projects such as business reporting application programming and customization, database application development and administration support, and web design, continuing support including System Center 2012 Operations Manager expertise and Operations Manager 2016 consulting services for network monitoring and network management, or emergency response like disaster recovery and virus removal.

  • Application Hosting
    Progent can host key business applications like Exchange and SQL Server to provide small and midsize businesses with greater degrees of dependability, protection, and performance than is feasible with the type of internal data center that is practical for the majority of small and midsize businesses. Since Progent uses the same facilities that support the equipment of some of the world's largest IT companies, Progent can save you the investment in creating and managing the infrastructure needed for world-class environmental control, power backup, and uninterruptible Internet connectivity. For hosted applications, Progent can also ensure that patches and revisions stay current, protection and performance is constantly tracked, and systems are consistently backed up and available for full and rapid restoration. Learn more about Progent's hosting for Exchange Server and other mission-critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service offers comprehensive hosting for the entirety of a small organization's servers in an environment that not only delivers the highest level of fault-tolerance and scalability but that is in addition simple for customers to migrate to another service firm or to bring internally whenever your business situation warrants it. Progent's Private Cloud hosting service is built around mature virtualization techniques that permit companies with mixed networks to save dramatically on the costs of capital equipment, system support, and network administration while getting enterprise-class dependability and an unparalleled degree of vendor flexibility. In contrast to ordinary Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting Service encompasses all server-based applications in one centrally administered package, can support the multi- OS and non- standardized networks common with small companies, and keeps ownership of the software in the client's hands so that migrating to a new virtual host is fast, reliable, and affordable. This eliminates becoming a captive to a single hosting provider while still providing all the cost savings related to ASP and SaaS hosting services.

  • Hybrid Cloud Integration Support
    Progent offers advanced online support services to help organizations of any size integrate their information networks with leading public clouds such as Azure and Amazon Web Services. Progent can assist your it team to plan and administer hybrid ecosystems that support Windows and Linux systems and apps in either cloud-only solutions or in hybrid topologies that combine local IT assets as well as public cloud services. To assist you to incorporate cloud services with networks, Progent can provide a range of public cloud integration services that include Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Microsoft Azure planning and deployment services, Amazon Web Services (AWS) cloud integration, and Amazon Web Marketing Service programming and troubleshooting. Progent has over 15 years of background delivering high-level consulting services remotely, and Progent can help you complete your cloud integration initiatives on schedule and within your budget.
Progent's Flat-rate Managed Services for Outsourcing IT Management
Progent's low-cost ProSight family of network monitoring and management services is intended to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all aspects of information assurance and compliance. Managed services available from Progent include:
  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes cutting edge behavior-based analysis tools to guard endpoints and servers and VMs against new malware assaults such as ransomware and email phishing, which easily get by legacy signature-based anti-virus products. ProSight Active Security Monitoring protects on-premises and cloud-based resources and offers a unified platform to manage the entire malware attack lifecycle including filtering, infiltration detection, containment, cleanup, and post-attack forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Security
    Progent's ProSight Enhanced Security Protection services deliver affordable in-depth security for physical and virtual servers, workstations, mobile devices, and Exchange email. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP offers firewall protection, intrusion alerts, endpoint control, and web filtering through cutting-edge tools packaged within one agent managed from a unified console. Progent's data protection and virtualization experts can help you to plan and implement a ProSight ESP deployment that addresses your organization's unique requirements and that helps you demonstrate compliance with legal and industry information security standards. Progent will assist you define and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that require immediate attention. Progent's consultants can also assist your company to set up and test a backup and disaster recovery solution like ProSight Data Protection Services so you can recover rapidly from a potentially disastrous security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Cloud Backup and Recovery
    ProSight Data Protection Services from Progent provide small and medium-sized organizations a low cost and fully managed service for secure backup/disaster recovery. For a low monthly rate, ProSight Data Protection Services automates your backup processes and enables rapid restoration of vital files, apps and VMs that have become unavailable or damaged as a result of component breakdowns, software glitches, natural disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images. Important data can be backed up on the cloud, to a local device, or mirrored to both. Progent's backup and recovery specialists can deliver world-class expertise to set up ProSight Data Protection Services to be compliant with regulatory requirements like HIPPA, FIRPA, and PCI and, whenever needed, can assist you to restore your critical information. Find out more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized organizations to map, monitor, enhance and troubleshoot their networking appliances such as routers, firewalls, and access points plus servers, printers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology maps are always current, captures and manages the configuration of almost all devices connected to your network, tracks performance, and sends alerts when potential issues are discovered. By automating complex network management processes, WAN Watch can cut hours off common tasks like network mapping, reconfiguring your network, locating appliances that need critical updates, or identifying the cause of performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email security solution that incorporates the services and infrastructure of top data security vendors to provide centralized management and comprehensive protection for all your inbound and outbound email. The powerful structure of Email Guard managed service combines a Cloud Protection Layer with an on-premises security gateway appliance to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The Cloud Protection Layer acts as a first line of defense and blocks most threats from making it to your network firewall. This reduces your exposure to external attacks and saves system bandwidth and storage. ProSight Email Guard's on-premises security gateway appliance adds a deeper level of analysis for inbound email. For outbound email, the onsite security gateway offers anti-virus and anti-spam filtering, DLP, and email encryption. The onsite security gateway can also help Microsoft Exchange Server to monitor and safeguard internal email that stays within your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, content filtering and data loss protection.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates advanced remote monitoring and management (RMM) techniques to help keep your IT system operating at peak levels by checking the state of critical assets that power your business network. When ProSight LAN Watch uncovers a problem, an alarm is transmitted automatically to your designated IT management staff and your Progent consultant so all looming problems can be resolved before they can impact productivity Find out more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a secure fault tolerant data center on a fast virtual host configured and maintained by Progent's network support professionals. Under Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the OS platforms, and the applications. Since the system is virtualized, it can be ported immediately to a different hosting environment without requiring a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not tied one hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, retrieve and protect data related to your network infrastructure, procedures, applications, and services. You can instantly find passwords or IP addresses and be warned about impending expirations of SSLs ,domains or warranties. By cleaning up and organizing your IT infrastructure documentation, you can eliminate as much as 50% of time spent searching for vital information about your network. ProSight IT Asset Management includes a centralized location for storing and sharing all documents required for managing your network infrastructure like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and relating IT information. Whether youíre making improvements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the knowledge you require the instant you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable way for small and mid-size businesses to get an objective evaluation of the health of their IT system. Powered by a selection of the top remote monitoring and management (RMM) platforms available, and overseen by Progent's world-class group of IT experts, ProSight Network Audits show you how closely the deployment of your core infrastructure assets adhere to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate benefits like a more manageable Active Directory (AD) system. Both versions also come with a year of state-of-the-art remote network monitoring and management (RMM). Benefits can include easier management, improved compliance with government and industry security regulations, higher utilization of IT assets, quicker troubleshooting, more dependable backup and restore, and increased uptime. See more about Progent's ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service built around a brief phone interview with a Progent backup/recovery expert. The interview is intended to evaluate your company's preparedness to stop or recover quickly after a ransomware attack. Progent will consult with you directly to collect information about your existing security profile and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow best practices to deploy a cost-effective AV and backup/recovery environment that aligns with your business needs. For more information, visit Progent's ProSight Ransomware Preparedness Report Service.

Unique Advantages of Working with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is a recognized leader in supporting the fundamental network software and productivity applications used by most small and mid-size businesses. As a Cisco-qualified partner, Progent also can provide help for an increasingly complex collection of network products including firewalls, switches, routers, VoIP solutions, and wireless networking. In addition, Progent's CISSP-certified security experts, CISM-qualified security engineers, CISA-authorized security audit specialists and GIAC-authorized information assurance experts can provide a company-wide view of network protection and can help with advanced security projects like SIEM solutions to help enterprises comply with industry guidelines and statutory regulations for network information protection and incident reporting.

The breadth and depth of Progent's consulting team offer a unique array of advantages to companies trying to maximize the business value of their information system within an affordable budget. These advantages include:

  • Best Industry Service Methodology
    Progentís team of Microsoft and Cisco qualified consultants average longer than ten years of hands-on industry background, at the forefront of network service, performing a broad range of IT projects for a large array of businesses. Each Progent support professional shares a proven set of personal best practices which are incorporated into company-wide leading practices standards that Progent teaches its consulting staff. This means that you get not just expert IT help, but also a consultant with field-tested methods for fixing real-world IT problems efficiently. Learn additional information concerning Progent's best practices for network consulting.

  • Efficient Pricing Model
    Progent's pricing model is to bill for remote service and in-person visits per minute. Consequently, you pay exclusively for received services. Progent does not impose a more expensive rate for after-hours or emergency support, and Progent does not bill for travel except for emergency support where on-site work is less than 4 hours. In addition, Progent imposes no service activation charge and requires no monthly commitment for services delivered during normal business hours. Many support organizations demand large minimum payments or charge in increments of fifteen minutes or more. Progent's small billing granularity does away with king-size bills for fast repairs. An additional advantage of granular billing is that customers won't be tempted to allow incipient problems to fester until they grow into major problems. Learn more details about Progent's value pricing for IT outsourcing.

  • Full Documentation of Delivered Services
    Progent has developed a comprehensive service reporting system that records and organizes complete documentation for all delivered support activities. Unlike many freelance consultants or local support firms who offer scant documentation or details of services done, every service delivered by Progent is tracked by full documentation. Each Progent consultant has use of the service reports given by every consultant to every client. The practice of detailing and archiving support activity results in more efficient service and avoids a variety of common problems such as when a support client is virtually held captive to a consultant who refuses to release vital service information. Learn more about Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's support experts to clients. By teaching customers to resolve technical issues that are within their scope, Progent is able to concentrate on offering hard-to-find skills where Progent faces little competition. Small businesses who utilize freelance consultants or who maintain in-house IT staffs benefit when Progent passes on knowledge about critical technology and proven methodologies to make their IT environments more reliable, secure, and productive. Learn more details about Progent's knowledge transfer services.

Get in Touch with Progent
If your Waco, Texas company wants to contact Progent for IT outsourcing, consulting, or technical support services, call 800-993-9400 or refer to Contact Progent.

Immediate Remote Network Support
For immediate remote help, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).
















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