Low-cost Computer Help from Microsoft and Cisco Qualified Consultants for Businesses in Waco, TX
By delivering professional know-how when you require it, providing in-depth knowledge for key business applications, providing innovative services such as virtual data center hosting, billing only for help delivered, and requiring no sign-up fees or retainers for standard services, Progent allows you to increase the business value of your information network and reduce service costs. Progent understands that network protection, reliability, and performance are just as critical to small businesses as to large corporations but that smaller companies lack the economy of scale to spend aggressively in information technology and in-house support staffs. Progent's fundamental competitive advantage is that no IT consulting organization can match Progent's capability to deliver the network support your business requires when you require it and at a cost you can afford.

For mid-size and large companies, Progent offers co-sourcing and project management services to add to the subject matter expertise of your in-house network service staff. This can reduce expenses and minimize technical risks for major IT initiatives like application programming, disaster recover/business continuity preparedness, security audits, office consolidations, or software migrations.

Progent can in addition offer access to certified consultants to assist your business to design and implement a sensible cloud computing strategy.

Primary Products and Technologies Supported by Progent for Business Networks in Waco, Texas
Progent offers the support of certified experts for all aspects of network technology deployed in small and midsize companies. Technologies supported by Progent's consultants include:

Support Delivery Options Available for Waco, Texas Businesses
Progent offers a variety of alternatives for providing small businesses and local governments with affordable IT services for technical support, system architecture, hosting, and network administration. Progent's paradigm for providing network support services is based on the Help Desk operational structure common to larger IT groups. Progent's Contact Center Service Mechanism promotes rapid support, thorough service records, consistent follow-up, and tight expense control for an array of IT service delivery options that include online troubleshooting, in-person support, top-level consulting, plus server hosting.

  • Online Support
    Progentís Technical Response Center provides urgent and scheduled online support for Windows, Linux, Apple OS X, and Cisco-powered systems in the United States and globally. Progent's certified service professionals can assist customers to analyze and repair hardware and software issues without the cost or delay of on-premises service visits. The background of Progent's network consultants allows them to resolve the majority of network problems quickly. For the toughest problems, Progent's breadth of expertise allows the support team to escalate support calls to advanced subject matter experts. Progent provides a streamlined, web-based signup procedure for first-time clients to address emergency network problems and Progent charges per minute with no startup fees or minimums, so you are invoiced only for the help you get. Specialists you can access online include Cisco-certified CCIEs, Microsoft-certified MCSEs, and GIAC-certified security engineers. Learn more information about Progent's remote computer support expertise.

  • Onsite Service
    Progent offers on-site technical assistance for signed-up clients in major metropolitan areas in the United States. Progent's onsite service personnel can work in conjunction with Progent's online service engineers to give small companies the ideal combination: onsite support technicians when you need them plus the remote expertise of Progent's seasoned staff of IT engineers, security professionals, and business software programmers. The response time for in-person support visits is typically under one business day. There is no start-up or retainer charge for registering as a Progent client for on-premises support. Learn more about why to sign up for Progent's onsite computer support.

  • Help Desk Call Center
    Progent's Help Desk Call Center Services are intended for small and midsize companies who need prompt and reliable support from an online Helpdesk with efficient phone assistance, remote repair tools, and sufficient technical depth for all needed escalation. Because small and midsize companies typically have tight information technology funds and can provide little executive bandwidth for handling network support, Progent's Contact Center Services could be the most efficient option to ensure that small business computer networks stay productive. Learn more about Progent's Help Desk outsourcing services.

  • IT Consulting Expertise
    Progent provides small and midsize companies affordable access to world-class consultants who can deliver help with vital technologies including Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Windows Server support, Cisco network architecture, company-wide network security consulting, fault tolerant it system design, virtual server solutions, plus integration, programming and training for small business applications such as accounting, ERP, management reporting, CRM, and office productivity packages. Progent can help with short-term projects including office moves and major system migrations, extended initiatives such as management information application programming and customization, database application development and administration services, and web development, on-going support including Microsoft System Center 2012 Operations Manager expertise and Operations Manager 2016 consulting for IT infrastructure monitoring and system administration, or emergency response such as disaster recovery and virus cleanup.

  • Application Server Hosting
    Progent can host key applications such as Exchange Server and MS SQL to provide small businesses with higher levels of dependability, security, and performance than is feasible with the type of internal data center that is achievable for most small companies. Since Progent utilizes the same facilities that support the gear of many of the world's largest information technology companies, Progent can eliminate the investment in building and maintaining the systems required for enterprise-class cooling, power backup, and redundant Internet connectivity. For managed applications, Progent can also ensure that upgrades and revisions stay updated, protection and efficiency is continually monitored, and systems are regularly backed up and ready for full and prompt recovery. Learn more about Progent's hosting for Exchange Server and other mission-critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting offers complete hosting services for the entirety of a small organization's servers in a setting that not only delivers the highest level of dependability and extensibility but that is in addition simple for clients to transfer to another service firm or to move in-house whenever your business situation calls for it. Progent's Private Cloud hosting service is structured around proven virtualization technologies that permit businesses with mixed networks to save dramatically on the costs of capital equipment, infrastructure maintenance, and IT administration while achieving enterprise-class availability and an unprecedented level of vendor options. In contrast to ordinary Software as a Service hosting models, Progent's Private Cloud Hosting Service encompasses all server-centric software in a single centrally managed package, can support the mixed- OS and non- standardized networks common with smaller businesses, and keeps control of the licenses in the customer's hands so that migrating to a new virtual host is quick, safe, and inexpensive. This avoids becoming a captive to a specific hosting provider while still offering all the economies associated with SaaS hosting alternatives.

  • Hybrid Cloud Planning and Integration Support
    Progent can provide expert online consulting services to help businesses of any size integrate their IT infrastructure with popular public cloud platforms including Azure and Amazon AWS. Progent can assist you to design and manage hybrid environments that can include Windows and Linux systems and applications in either cloud-only solutions or in hybrid topologies that seamlessly combine physical resources as well as public clouds. To help you to integrate cloud services with networks, Progent can provide a variety of public cloud migration services that include Office 365 integration solutions with on-premises Exchange, Azure design and integration consulting, Amazon AWS cloud migration, and Amazon Web Marketing Service development and debugging. Progent has over 15 years of background delivering high-level consulting support remotely, and Progent can help you complete your cloud migration projects quickly and within your budget.
Progent's Fixed-price Managed Services for Information Security
Progent's low-cost ProSight family of network monitoring and management services is designed to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all facets of information assurance and compliance. ProSight managed services offered by Progent include:
  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email security solution that incorporates the technology of top data security vendors to deliver centralized control and world-class protection for all your email traffic. The powerful structure of Progent's Email Guard managed service integrates a Cloud Protection Layer with a local gateway device to provide complete protection against spam, viruses, Dos Attacks, DHAs, and other email-borne threats. The Cloud Protection Layer acts as a preliminary barricade and blocks the vast majority of threats from making it to your network firewall. This reduces your vulnerability to external attacks and saves system bandwidth and storage space. ProSight Email Guard's on-premises gateway device adds a further layer of analysis for inbound email. For outbound email, the on-premises gateway provides AV and anti-spam protection, protection against data leaks, and encryption. The local gateway can also assist Microsoft Exchange Server to track and protect internal email traffic that stays within your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, content filtering and data leakage protection.

  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates cutting edge behavior analysis technology to guard endpoints as well as servers and VMs against modern malware attacks like ransomware and file-less exploits, which routinely escape legacy signature-based AV products. ProSight ASM safeguards on-premises and cloud resources and offers a unified platform to manage the entire malware attack progression including protection, identification, containment, remediation, and post-attack forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight DPS: Managed Backup and Recovery
    ProSight Data Protection Services from Progent provide small and mid-sized businesses a low cost end-to-end solution for reliable backup/disaster recovery. Available at a low monthly price, ProSight Data Protection Services automates your backup activities and allows rapid restoration of vital data, applications and VMs that have become lost or damaged due to hardware breakdowns, software glitches, disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images. Important data can be backed up on the cloud, to a local device, or mirrored to both. Progent's cloud backup consultants can deliver world-class support to configure ProSight Data Protection Services to be compliant with regulatory standards like HIPPA, FIRPA, PCI and Safe Harbor and, when necessary, can help you to restore your business-critical data. Read more about ProSight Data Protection Services managed backup and recovery.

  • ProSight WAN Watch: Network Infrastructure Management
    Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for smaller organizations to map out, track, reconfigure and debug their connectivity hardware like routers, firewalls, and wireless controllers as well as servers, client computers and other devices. Incorporating cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are kept current, copies and displays the configuration information of virtually all devices on your network, tracks performance, and generates alerts when issues are detected. By automating complex management processes, WAN Watch can cut hours off ordinary chores like network mapping, reconfiguring your network, finding devices that need important updates, or isolating performance problems. Find out more about ProSight WAN Watch network infrastructure management services.

  • ProSight Systems Watch: Server and Desktop Remote Monitoring and Management
    ProSight Systems Watch is Progentís server and desktop monitoring subscription service that incorporates advanced remote monitoring and management (RMM) technology to keep your network operating at peak levels by tracking the state of critical computers that drive your information system. When ProSight Systems Watch detects a problem, an alarm is sent automatically to your designated IT management personnel and your assigned Progent engineering consultant so all looming issues can be resolved before they have a chance to impact productivity Find out more details about ProSight Systems Watch server and desktop automated remote monitoring and management services.

Why Progent Offers the Right Choice for Waco, Texas Small Businesses
Progent's staff size, depth of technical skill, and familiarity with enterprise IT support allow small and midsize businesses to sidestep the pitfalls associated with over dependence on small support organizations or freelance engineers.

Teaming with Progent enables your small business to:

  • Avoid Over Reliance on Individual Support Consultants
    For IT services, small companies sometimes depend heavily on freelance consultants. Though individual service engineers have lower overhead than more substantial support organizations and can afford to bill nominally lower rates, individuals are occasionally unable to react rapidly to critical network problems. If an independent consultant is busy with different client, sick, on vacation, or in class, the absence of replacement staff may require your company to go without help in case of a crisis. As your small business grows, system downtime or problems with critical applications get more costly. The money you believed you were saving on an independent consultant can evaporate fast because of lower productivity. Also, when freelance consultants confront unfamiliar problems, the lack of a big engineering team to depend on for advice forces them to train on the job while your company winds up footing the costs for their continuing education.

  • Gain Access to Certified Professionals in Sophisticated Information Technology Issues
    The majority of small service organizations or freelance consultants focused on small company network support are capable of providing connect-the-dots fixes but lack the seasoning to deal cost-effectively with complicated network environments that have a variety of platforms, numerous sites, Voice over IP implementations, mobile workers, integrated accounting and operational software, data-driven web sites, and specialized line-of-business applications. Progent's experience with worldwide companies and Progent's extensive team of experts can be valuable to your business because big-company networks are by nature complicated, integration issues require thorough understanding of in numerous technical disciplines, and achieving an acceptable level of robustness, reliability, and security calls for enterprise-tested leading practices.

  • Create a Firm Foundation for Seamless Growth
    Small businesses often begin with an IT system cobbled together on a shoestring budget. Without a solid architecture, a series of improvised repairs commonly get piled onto of a marginal structure. As a company grows, stability and expandability issues can obstruct the success of the organization. These networks need proper evaluation, intelligent business planning, and broad-based experience to migrate to a network environment that will act as the solid basis to meet critical business requirements and support future growth.

  • Team with Solution Consultants, Not Product Vendors
    Smaller businesses need guidance and education to work through an increasingly complicated array of technology alternatives available for accelerating growth and enhancing efficiency. They do not need an IT consultant or service organization that tries to sell them products. Progent eliminates conflicted motives by not selling any products. Progent sells services and expertise exclusively. This allows Progent to align technical support with the genuine interests of customers. Mixing IT consulting and product selling can result in a situation where the recommended solution is built around a predetermined vendor rather than being based on the true requirements of a customer.

Get in Touch with Progent
If your Waco, Texas company needs to get in touch with Progent to ask about IT outsourcing, consulting, or technical support, call 800-993-9400 or refer to Contact Progent.

Fast Online Technical Help
For immediate online support, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).
















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