Affordable Network Tech Support from Microsoft and Cisco Certified Consultants for Businesses in Walnut Creek, CA
By offering professional support when you require it, making available in-depth expertise for key business applications, providing innovative services such as virtual server hosting, billing solely for help you receive, and charging no sign-up or retainer fees for standard services, Progent helps your company to maximize the competitive value of your It network and minimize service expenses. Progent recognizes that network protection, dependability, and efficiency are just as critical to small businesses as to large corporations but that small companies don't have the leverage to spend heavily in information technology and internal support groups. Progent's basic competitive advantage is that no IT consulting firm can match Progent's capability to deliver the network support expertise your company needs whenever you require it and at prices you can justify.

For larger businesses, Progent can provide co-sourcing and project management services to reinforce the technical skills of your internal network service staff. Co-sourcing can cut costs and minimize technical risks for big IT initiatives like application programming, disaster recover/business continuity preparedness, network security evaluations, merging datacenters, or software migrations and upgrades.

Progent can also provide access to accredited experts to assist your company to plan and implement a sensible cloud strategy.

Main Technologies Supported by Progent's Consultants for Business Networks in Walnut Creek, California
Progent's national team of world-class consultants offers help for all facets of network technology found in companies of any size. Areas supported by Progent in Walnut Creek include:

Support Delivery Alternatives for Walnut Creek, California Companies
Progent offers a variety of options for providing small companies and local governments with affordable IT services for technical support, consulting, hosting, and network administration. Progent's paradigm for providing IT support is based on the Help Desk structure common to larger IT support organizations. Progent's Help Desk Service Mechanism ensures fast support, thorough activity documentation, dependable follow-through, and tight cost control across a range of network support delivery options that include remote troubleshooting, onsite support, high-end consulting, plus server hosting.

  • Online Service
    Progentís Technical Response Center (TRC) offers emergency and scheduled remote support for Windows, Linux, Apple OS X, and Cisco-based environments in the U.S. and globally. Progent's certified support experts can help customers to analyze and repair network issues without the cost or delay of in-person service visits. The experience of Progent's network engineers allows them to handle most network problems rapidly. For the most challenging issues, Progent's depth of knowledge allows the support team to escalate troubleshooting tasks to world-class specialists. Progent offers a streamlined, web-based signup process for new customers to accommodate urgent network problems and Progent bills per minute with zero sign-up charges or minimums, so you pay only for the support you get. Specialists you can access online include Cisco-certified CCIE network engineers, Microsoft-qualified MCSE consultants, and GIAC-certified security professionals. Learn more details about Progent's remote computer support services.

  • On-site Service
    Progent offers onsite computer support for signed-up clients in larger cities in the U.S. Progent's on-site support technicians can work in tandem with Progent's remote support engineers to deliver small and midsize companies the ideal combination: hands-on support technicians when you need them as well as the remote expertise of Progent's seasoned staff of IT engineers, security specialists, and business software programmers. The response time for on-site service visits is usually less than 24 hours. There is no sign-up or retainer fee for becoming a Progent client for on-premises service. Find out more about how and why to sign up for Progent's in-person network support.

  • Phone Support
    Progent's Help Desk Call Center Services are designed for all companies who need fast and reliable support from an online Help Desk Call Center with effective telephone support, remote repair capability, and enough technical strength for all needed problem escalation. Since smaller businesses typically are constrained by tight IT budgets and can spare scant management bandwidth for dealing with network support, Progent's Help Desk Outsourcing Services could be the most efficient way to make sure that business computer networks are always up and running. Learn more concerning Progent's Helpdesk services.

  • IT Consulting Services
    Progent provides small and midsize companies affordable access to world-class consultants who can provide help with vital technologies including Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server and application expertise, Cisco network design, company-wide network security engineering, high availability it system consulting, virtualization solutions, plus configuration, programming and support for business software including accounting, ERP and MRP, business analytics, sales automation, and productivity software. Progent can help with short-term projects such as office relocations and massive software migrations, extended projects such as business information software programming and customization, database software programming and DBA support, and web design, continuing services such as System Center 2012 Operations Manager expertise and Operations Manager 2016 consulting services for network health monitoring and system management, or emergency services such as data restoration and virus removal.

  • Application Hosting
    Progent offers hosting for key business applications like Exchange and Microsoft SQL to provide small businesses with higher degrees of availability, security, and recoverability than is possible with the type of internal data center that is practical for the majority of small and midsize companies. Since Progent utilizes the same facilities that support the gear of some of the planet's biggest IT companies, Progent can eliminate the expense of creating and managing the infrastructure required for enterprise-class cooling, power backup, and uninterruptible Internet connectivity. For managed applications, Progent can also ensure that patches and service packs remain current, protection and efficiency is continually monitored, and systems are regularly archived and ready for complete and prompt recovery. Find out additional information about Progent's hosting services for Microsoft Exchange Server and other mission-critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting offers comprehensive hosting services for all of a small organization's servers in an environment that not only provides the highest level of fault-tolerance and expandability but that is in addition easy for clients to migrate to another service firm or to bring in-house if your situation warrants it. Progent's Private Cloud hosting service is based on tested virtualization technologies that allow small businesses with multi-vendor networks to benefit significantly on the costs of hardware, system support, and network management while achieving world-class dependability and an unprecedented level of vendor independence. In contrast to conventional Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting Service covers all server-centric software in one centrally managed package, can support the mixed- platform and loosely standardized environments common with small companies, and keeps control of the software licenses in the client's hands so that moving to a different virtual system is fast, reliable, and affordable. This avoids becoming a prisoner of a specific hosting service while still offering all the economies related to SaaS hosting alternatives.

  • Hybrid Cloud Planning and Integration Support
    Progent can provide expert online support to help businesses of all sizes connect their networks with leading public clouds including Azure and Amazon Web Services (AWS). Progent can help your it team to design and administer cost-effective ecosystems that can include Windows and Linux systems and applications in both cloud-based systems or in hybrid topologies that combine on-premises IT assets along with public cloud services. To help you to integrate public cloud services with physical datacenters, Progent can provide a range of cloud integration services that include Office 365 integration solutions with on-premises Exchange, Microsoft Azure design and deployment services, Amazon Web Services cloud migration, and Amazon Web Marketing Service programming and debugging. Progent has over 15 years of experience delivering high-level consulting expertise online, and Progent can help you successfully carry out your cloud migration projects on schedule and within your budget.
Progent's Fixed-price Managed Services for Information Security
Progent offers a collection of affordable, fixed-price monthly managed services designed to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all facets of information assurance and compliance. Managed services offered by Progent include:
  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption solution that incorporates the technology of top data security vendors to provide web-based control and world-class security for all your inbound and outbound email. The powerful architecture of Progent's Email Guard integrates a Cloud Protection Layer with a local security gateway appliance to provide complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The Cloud Protection Layer acts as a preliminary barricade and keeps the vast majority of unwanted email from making it to your network firewall. This decreases your exposure to inbound threats and conserves system bandwidth and storage. ProSight Email Guard's onsite gateway appliance provides a further level of analysis for inbound email. For outgoing email, the on-premises security gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and encryption. The onsite gateway can also assist Microsoft Exchange Server to track and protect internal email that originates and ends inside your security perimeter. Learn more about Progent's Email Guard spam filtering, virus blocking, content filtering and data loss protection.

  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes cutting edge behavior machine learning technology to defend endpoints and servers and VMs against modern malware attacks like ransomware and file-less exploits, which routinely get by legacy signature-based anti-virus tools. ProSight Active Security Monitoring protects on-premises and cloud-based resources and offers a unified platform to automate the entire malware attack lifecycle including filtering, identification, containment, remediation, and forensics. Top features include one-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight DPS: Managed Cloud Backup
    ProSight Data Protection Services from Progent offer small and mid-sized businesses an affordable end-to-end service for secure backup/disaster recovery. For a low monthly rate, ProSight Data Protection Services automates your backup activities and enables rapid restoration of critical data, apps and VMs that have become unavailable or damaged as a result of component failures, software glitches, disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's cloud backup specialists can provide advanced expertise to configure ProSight Data Protection Services to to comply with regulatory requirements like HIPPA, FIRPA, and PCI and, whenever necessary, can help you to recover your business-critical information. Find out more about ProSight Data Protection Services managed cloud backup.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for smaller businesses to map, track, enhance and troubleshoot their networking appliances like routers and switches, firewalls, and wireless controllers plus servers, printers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that network maps are always current, copies and displays the configuration information of almost all devices on your network, monitors performance, and sends notices when problems are detected. By automating tedious management and troubleshooting processes, ProSight WAN Watch can knock hours off ordinary chores like network mapping, expanding your network, finding devices that need critical software patches, or identifying the cause of performance problems. Learn more about ProSight WAN Watch network infrastructure management services.

  • ProSight Systems Watch: Server and Desktop Remote Monitoring and Management
    ProSight Systems Watch is Progentís server and desktop and management service that incorporates advanced remote monitoring and management technology to keep your network running at peak levels by tracking the state of critical assets that power your information system. When ProSight Systems Watch uncovers a problem, an alarm is transmitted automatically to your designated IT staff and your Progent engineering consultant so any looming problems can be addressed before they have a chance to impact your network Learn more details about ProSight Systems Watch server and desktop management services.

Unique Benefits of Working with Progent
As a Microsoft Gold Certified Partner and a Microsoft Small Business Specialist, Progent is a recognized leader in supporting the baseline system software and office productivity applications used by most small and mid-size companies and local governments. As a Cisco-qualified partner, Progent also offers expertise for an ever more sophisticated collection of network technologies such as PIX and ASA firewalls, switches, routers, voice-over-IP options, and wireless networking. Furthermore, Progent's CISSP-certified security experts, CISM-authorized security professionals, CISA-certified security audit consultants and GIAC-authorized information assurance professionals offer a business-wide view of system security and can help with advanced security programs such as SIEM solutions to help companies comply with business standards and statutory mandates for network information protection and reporting.

The breadth and size of Progent's consulting team offer a powerful set of benefits to clients trying to increase the business value of their information network within a reasonable budget. These benefits include:

  • Best Methodology
    Progentís team of Microsoft and Cisco qualified experts average longer than ten years of hands-on industry experience, at the forefront of network support, executing a broad range of technical tasks for an extensive array of businesses. Every Progent support professional shares a proven collection of personal best practices which are incorporated into company-wide leading practices standards that Progent instills in its consulting staff. This ensures that you get not only expert technical skills, but also a consultant with field-tested methods for repairing actual network problems rapidly. Learn more concerning Progent's best practices for network consulting.

  • Value Pricing Structure
    Progent's pricing policy is to charge for online service and in-person visits by the minute. As a result, you owe only for received support. Progent does not impose a more expensive rate for after-hours or urgent support, and Progent does not bill for travel time except for urgent support where on-site work is less than four hours. In addition, Progent applies no service activation charge and asks no retainer for services delivered during normal business hours. Many support firms impose large minimum fees or charge in increments of a quarter hour or longer. Progent's one-minute billing granularity does away with major bills for fast solutions. Another advantage of granular pricing is that you won't be inclined to allow minor problems to stay unaddressed until they grow into major problems. Read additional information about Progent's value pricing for IT outsourcing.

  • Full Documentation of IT Services
    Progent has developed a comprehensive service reporting system that stores and formats detailed documentation for all delivered services. Unlike many freelance consultants or local service firms who offer scant documentation or details of tasks performed, each service provided by Progent is accompanied by full documentation. Each Progent consultant has use of the support documentation sent by each consultant to every customer. The discipline of documenting and organizing support activity allows more effective support and avoids a variety of typical misfortunes such as when a service client is virtually held hostage to a consultant who wonít let go of vital service information. Find out more details about Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's support experts to clients. By educating customers to handle problems that are within their scope, Progent can concentrate on providing high-value skills where Progent has few competitors. Small businesses who work with independent consultants or who maintain in-house IT personnel gain when Progent transfers knowledge about new technology and tested methodologies to make their IT environments more robust, secure, and efficient. Learn more details concerning Progent's knowledge transfer services.

Contact Progent
If your Walnut Creek, California business needs to get in touch with Progent about network outsourcing, consulting, or technical support, call 800-993-9400 or see Contact Progent.

Fast Remote Technical Assistance
For immediate remote support, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).
















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