Walnut Creek, CA Online Support from Certified Computer Troubleshooting Experts
Progent's network troubleshooting services can provide your Walnut Creek, CA business affordable and reliable support from enterprise-class IT engineers. By delivering network consulting help when you need it, offering specialized expertise for mission-critical technologies, offering value-added services such as automated server monitoring, and billing only for support you use, Progent gives your Walnut Creek, California business an economical option for maximizing the productivity of small office information systems. Whether you maintain an onsite datacenter, connect to cloud-based infrastructure, or have a hybrid cloud-and-local solution, Progent is the intelligent choice for organizations to create and maintain a reliable and safe IT network and to have fast availability of the skilled help usually restricted to corporations who can afford a large internal information technology group.

For mid-size and large businesses, Progent can provide co-sourcing services to supplement the skills of your in-house network service group. Co-sourcing can cut costs and minimize technical risks for major IT initiatives such as software programming, disaster recovery planning and testing, security evaluations, merging datacenters, or software migrations.

Progent can also provide the services of certified consultants to assist your company to plan and execute a sensible cloud strategy.

Primary Technologies Supported by Progent's Consultants for Companies in Walnut Creek, California
Progent's national group of industry certified consultants offers help for all aspects of information systems used by businesses of all sizes. Areas supported by Progent in Walnut Creek include:

Service Delivery Alternatives Available for Walnut Creek, California Companies
Progent offers a selection of options for providing small and midsize companies with affordable computer services for troubleshooting, consulting, hosting, and network management outsourcing. Progent's paradigm for delivering network support services is based on the Call Center operational structure familiar to big IT support groups. Progent's Help Desk Call Center Service Model promotes fast response, comprehensive service records, dependable follow-through, and strict cost monitoring for a range of IT service delivery modes that include remote troubleshooting, in-person help, top-level consulting, as well as server hosting.

  • Online Service
    Progentís Technical Response Center (TRC) offers urgent and routine remote support for Microsoft Windows, Linux, Apple OS X, and Cisco-based environments in the United States and worldwide. Progent's certified support professionals can help clients to troubleshoot and repair hardware and software issues without the cost or delay of in-person service visits. The background of Progent's network engineers makes it possible to handle most IT problems rapidly. For the toughest issues, Progent's depth of knowledge allows the support team to escalate trouble tickets to advanced specialists. Progent provides a convenient, web-accessible signup process for new customers to address urgent network problems and Progent charges by the minute with no sign-up fees or time minimums, so you pay only for the assistance you get. Experts available remotely include Cisco-qualified CCIEs, Microsoft-certified MCSEs, and CISSP-certified security professionals. Learn additional information about Progent's online computer support services.

  • Onsite Support
    Progent provides on-site technical assistance for signed-up clients in major metropolitan areas in the U.S. Progent's onsite support technicians can work in tandem with Progent's remote support engineers to deliver small and midsize businesses the ideal combination: hands-on support professionals when you require them as well as the on-line help of Progent's seasoned team of IT engineers, security professionals, and business application programmers. The wait time for in-person support visits is usually under 24 hours. There is no sign-up or retainer charge for becoming a Progent customer for on-premises service. Learn more concerning how and why to register for Progent's in-person computer support services.

  • Help Desk Call Center
    Progent's Contact Center Outsourcing Services are designed for small and midsize businesses and local governments who require prompt and reliable access to an online Help Desk with effective telephone support, online repair capability, and sufficient technical strength for full escalation. Because smaller businesses typically have tight IT budgets and can spare little executive attention for handling network support tasks, Progent's Help Desk Services could be the most efficient option to make sure that small business computer systems stay productive. Learn more details about Progent's Help Desk outsourcing services.

  • IT Consulting Services
    Progent provides small businesses budget-friendly access to enterprise-class consultants who can deliver assistance with critical products and technologies such as Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server expertise, Cisco network design, company-wide network protection engineering, non-stop network design, virtualization solutions, plus integration, customization and support for business applications such as financials, ERP and MRP, management reporting, sales automation, and office productivity software. Progent can provide assistance with short-term projects including office moves and massive software upgrades, longer term initiatives like management analytics application development and customization, database application programming and DBA support, and web development, on-going services such as System Center 2012 Operations Manager expertise and Operations Manager 2016 consulting for IT infrastructure health monitoring and system management, or urgent services like data restoration and virus removal.

  • Application Hosting
    Progent offers hosting for key business applications like Exchange Server and MS SQL to provide small and midsize companies with higher levels of availability, security, and recoverability than is feasible with the class of on-site data center that is achievable for most small businesses. Since Progent utilizes the same data centers that host the gear of some of the world's largest IT companies, Progent can save you the investment in building and maintaining the infrastructure needed for enterprise-class environmental control, power failover, and uninterruptible Internet access. For hosted application servers, Progent can also ensure that upgrades and service packs remain updated, protection and efficiency is continually monitored, and systems and data files are regularly archived and available for full and prompt restoration. Learn more concerning Progent's hosting services for Exchange Server and other mission-critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting offers complete hosting services for all of a small company's servers in an environment that not only provides the top degree of fault-tolerance and scalability but that is also easy for customers to migrate to another support firm or to move in-house whenever your business situation calls for it. Progent's Private Cloud hosting is built around proven virtualization techniques that permit small businesses with mixed networks to benefit dramatically on the expense of hardware, infrastructure maintenance, and IT management while achieving enterprise-class availability and an unparalleled level of vendor alternatives. Unlike ordinary Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting covers all server-based applications in a single centrally managed package, can support the multi- OS and loosely standardized networks common with smaller businesses, and retains ownership of the software licenses in the customer's hands so that migrating to a new virtual host is quick, safe, and affordable. This avoids ending up a captive to a specific hosting service while still providing all the economies associated with ASP and SaaS hosting services.

  • Hybrid Cloud Planning and Integration Support
    Progent can provide expert remote consulting to help businesses of all sizes integrate their networks with leading public clouds including Microsoft Azure and Amazon AWS. Progent can help your it team to design and manage hybrid ecosystems that can include Windows and Linux systems and applications in either cloud-only solutions or in hybrid architectures that utilize on-premises IT assets as well as public cloud services. To help you to integrate public clouds with networks, Progent can provide a range of cloud migration services that include Office 365 integration with on-premises Exchange, Microsoft Azure design and integration services, Amazon Web Services cloud migration, and Amazon Web Marketing Service (WMS) development and debugging. Progent has over 15 years of experience providing high-level consulting support online, and Progent can make sure you successfully carry out your cloud integration projects quickly and within your budget.
Progent's Flat-rate Managed Services for Remote IT Management
Progent's low-cost ProSight suite of network management outsourcing services is designed to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all facets of information assurance. ProSight managed services available from Progent include:
  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes next generation behavior-based machine learning technology to guard endpoints and servers and VMs against new malware attacks like ransomware and file-less exploits, which easily get by traditional signature-based AV products. ProSight ASM protects on-premises and cloud-based resources and provides a single platform to address the entire threat lifecycle including blocking, infiltration detection, containment, cleanup, and post-attack forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Unified Endpoint Security
    ProSight Enhanced Security Protection services offer ultra-affordable multi-layer protection for physical servers and VMs, workstations, smartphones, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and responding to cyber assaults from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, endpoint management, and web filtering via cutting-edge technologies packaged within a single agent accessible from a single console. Progent's security and virtualization experts can help you to design and configure a ProSight ESP environment that meets your organization's specific requirements and that allows you demonstrate compliance with government and industry data protection regulations. Progent will help you define and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that call for urgent action. Progent can also assist your company to install and test a backup and restore solution like ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange email filtering.

  • ProSight DPS: Managed Cloud Backup
    ProSight Data Protection Services from Progent offer small and mid-sized organizations a low cost and fully managed solution for reliable backup/disaster recovery (BDR). Available at a low monthly rate, ProSight DPS automates and monitors your backup activities and enables rapid recovery of vital data, apps and VMs that have become unavailable or corrupted as a result of hardware breakdowns, software glitches, natural disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware images. Critical data can be protected on the cloud, to an on-promises storage device, or to both. Progent's cloud backup consultants can deliver world-class support to set up ProSight Data Protection Services to be compliant with regulatory standards such as HIPPA, FIRPA, PCI and Safe Harbor and, when necessary, can assist you to recover your critical data. Read more about ProSight Data Protection Services Managed Backup.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized organizations to diagram, track, enhance and debug their networking appliances like routers and switches, firewalls, and wireless controllers plus servers, endpoints and other devices. Using state-of-the-art RMM technology, WAN Watch ensures that network diagrams are always updated, copies and manages the configuration information of almost all devices on your network, tracks performance, and sends alerts when issues are discovered. By automating tedious management and troubleshooting processes, WAN Watch can cut hours off ordinary tasks like making network diagrams, expanding your network, finding devices that require critical software patches, or identifying the cause of performance problems. Find out more details about ProSight WAN Watch network infrastructure management consulting.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email security platform that incorporates the technology of leading data security vendors to deliver centralized control and comprehensive protection for all your email traffic. The powerful architecture of Progent's Email Guard managed service combines a Cloud Protection Layer with a local gateway appliance to offer advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based malware. ProSight Email Guard's Cloud Protection Layer acts as a first line of defense and blocks the vast majority of threats from reaching your security perimeter. This reduces your vulnerability to external attacks and saves network bandwidth and storage. ProSight Email Guard's onsite gateway device provides a further layer of analysis for incoming email. For outbound email, the on-premises gateway provides AV and anti-spam filtering, protection against data leaks, and email encryption. The on-premises gateway can also assist Exchange Server to track and protect internal email that originates and ends within your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data loss prevention.

  • ProSight LAN Watch: Server and Endpoint Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management technology to help keep your IT system running efficiently by tracking the health of vital computers that drive your information system. When ProSight LAN Watch uncovers a problem, an alert is sent automatically to your specified IT management staff and your assigned Progent engineering consultant so any looming problems can be addressed before they can impact productivity Learn more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a protected Tier III data center on a fast virtual machine host configured and managed by Progent's IT support professionals. With the ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system software, and the apps. Because the system is virtualized, it can be ported easily to a different hosting solution without requiring a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not tied one hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, retrieve and safeguard information related to your IT infrastructure, procedures, business apps, and services. You can instantly find passwords or serial numbers and be alerted automatically about upcoming expirations of SSL certificates or warranties. By updating and managing your IT documentation, you can eliminate as much as 50% of time wasted trying to find critical information about your IT network. ProSight IT Asset Management includes a common location for storing and collaborating on all documents related to managing your network infrastructure such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT data. Whether youíre making enhancements, doing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you need as soon as you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost way for small and mid-size organizations to obtain an objective assessment of the overall health of their IT system. Based on some of the leading remote monitoring and management (RMM) tools in the industry, and supervised by Progent's world-class group of information technology experts, ProSight Network Audits help you see how well the deployment of your essential network assets conform to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant ROI such as a more manageable Active Directory system. Both also come with a year of cutting-edge remote network monitoring and management. Advantages can include lower-cost network management, improved compliance with data security standards, more efficient utilization of IT resources, quicker troubleshooting, more reliable backup and recovery, and increased uptime. Read more about ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service centered on a phone discussion with a Progent backup/recovery consultant. The fact-finding interview is designed to evaluate your company's preparedness to stop or recover quickly from a ransomware attack. Progent will work with you directly to gather information concerning your existing security profile and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can follow best practices to build an efficient security and backup environment that aligns with your business needs. For more information, visit The ProSight Ransomware Preparedness Report Service.

Special Benefits of Teaming with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is a recognized leader in supporting the core system software and productivity applications important to the majority of small and medium-size companies and local governments. As a Cisco-qualified partner, Progent also can provide expertise for an increasingly sophisticated array of infrastructure products including PIX and ASA firewalls, switches, routers, voice-over-IP options, and wireless access. In addition, Progent's CISSP-certified security experts, CISM-authorized security engineers, CISA-qualified security audit specialists and GIAC-authorized information assurance professionals offer a company-wide view of network protection and can help with complex security projects such as Security information and Event Management (SIEM) solutions to help companies comply with industry standards and statutory mandates for network data protection and reporting.

The breadth and depth of Progent's engineering team bring a unique set of advantages to clients wishing to maximize the business value of their information system within an affordable budget. These advantages include:

  • Best Practices
    Progentís staff of Microsoft and Cisco qualified experts average longer than ten years of real-world professional experience, in the trenches of IT service, performing a broad variety of technical tasks for an extensive mix of customers. Each Progent consultant shares a refined set of personal best practices which are incorporated into company-wide leading practices standards that Progent instills in its support personnel. This ensures that you get not just world-class technical skills, but also a support engineer with proven approaches for fixing actual network problems quickly. Find out more concerning Progent's best practices for network consulting.

  • Efficient Pricing Model
    Progent's pricing policy is to charge for remote support and in-person help per minute. As a result, you are billed just for received support. Progent does not demand a more expensive rate for off-hours or emergency service, and Progent does not bill for travel time except for emergency support where on-site time is less than four hours. In addition, Progent applies no startup charge and requires no retainer for services delivered during normal business hours. Many service firms demand large minimum payments or bill in increments of a quarter hour or more. Progent's one-minute pricing granularity does away with major bills for quick fixes. Another advantage of by-the-minute pricing is that customers will be less inclined to allow less critical issues to stay unaddressed until they grow into big ones. Learn more about Progent's value pricing for IT outsourcing.

  • Comprehensive Documentation of Delivered Support
    Progent has created a sophisticated support reporting system that records and organizes complete documentation for all billed services. Unlike many freelance consultants or small service organizations who offer scant documentation or details of tasks done, each service delivered by Progent is accompanied by comprehensive documentation. Every Progent staff member has access to the service reports given by each staff member to every customer. The discipline of documenting and archiving support records allows more effective support and eliminates a slew of common misfortunes such as when a service customer is effectively held hostage to a consultant who refuses to release the keys to the kingdom. Read more details concerning Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent practices knowledge transfer from Progent's consultants to customers. By teaching clients to deal with problems that are within their scope, Progent can focus on offering high-value skills where Progent has few competitors. Small companies who work with independent consultants or who employ in-house IT staffs benefit when Progent passes on information about new technology and tested processes to make their networks more reliable, protected, and efficient. Find out more details concerning Progent's knowledge transfer services.

How to Contact Progent
In case your Walnut Creek, California company needs to get in touch with Progent to ask about IT outsourcing, consulting, or tech support, call 800-993-9400 or visit Contact Progent.

Immediate Remote Technical Support
For fast online support, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).
















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