Professional Online Technical Support for Walnut Creek, California Small Business Computers from Certified Consultants
Small businesses have typically been overlooked by large network support firms. Many small businesses permit themselves to become overly reliant on freelance engineers or small support organizations who lack the bandwidth or broad skill sets to respond quickly or effectively to network crises. Still other small businesses resort to giant service providers that employ technicians trained to provide standardized solutions to common issues but who are missing the background and technical scope to handle the diversity of environments and absence of standardization that characterizes small company information networks.

Progent's time-tested methodology for delivering low-cost and successful network support to small companies has made Progent one of the top Microsoft Gold network service organizations in the United States. Progent has provided online support to businesses in every state in the country and can dispatch onsite support in most zip codes.

For mid-size and large companies, Progent can provide co-sourcing and project management support to supplement the skills of your internal IT support group. Co-sourcing can cut costs and help meet schedules for major projects such as software programming, disaster recover/business continuity planning and testing, network security audits, merging datacenters, or software migrations and upgrades.

Progent can in addition provide the services of accredited experts to help your business to design and execute your cloud strategy.

Main Practice Areas Serviced by Progent for Companies in Walnut Creek, California
Progent's national team of industry certified consultants provides assistance for virtually all aspects of network technology used by businesses of any size. Areas supported by Progent in Walnut Creek include:

Support Delivery Alternatives Available for Walnut Creek, California Companies
Progent has a selection of alternatives for providing small companies and local governments with affordable IT services for troubleshooting, consulting, hosting, and network management outsourcing. Progent's paradigm for delivering computer support services is based on the Call Center operational structure common to larger IT support organizations. Progent's Help Desk Call Center Service Mechanism ensures rapid response, comprehensive service documentation, reliable follow-up, and strict expense control for an array of IT service delivery options that include remote repairs, on-premises help, top-level consulting, as well as server hosting.

  • Remote Support
    Progentís Technical Response Center (TRC) provides urgent and scheduled online support for Microsoft Windows, Linux, Apple OS X, and Cisco-powered systems in the United States and worldwide. Progent's seasoned support experts can help customers to analyze and repair network issues without the cost or time loss of travel for onsite support visits. The background of Progent's IT consultants makes it possible to resolve the majority of IT problems quickly. For the toughest issues, Progent's depth of knowledge makes it possible to escalate support calls to advanced specialists. Progent provides a streamlined, web-based signup process for new clients to accommodate urgent network problems and Progent charges by the minute with zero sign-up fees or time minimums, so you are invoiced only for the assistance you receive. Experts available remotely include Cisco-certified CCIEs, Microsoft-certified MCSEs, and CISM-certified security engineers. Learn additional information about Progent's online computer support services.

  • Onsite Service
    Progent offers onsite technical assistance for signed-up customers in major metropolitan areas in the United States. Progent's on-site support technicians can work in tandem with Progent's remote support experts to deliver small and midsize businesses the optimal solution: onsite service technicians when you require them plus the remote expertise of Progent's worldwide team of network engineers, security specialists, and business software developers. The response time for in-person service calls is typically under one business day. There is no start-up or retainer fee for becoming a Progent client for on-premises service. Find out more about how and why to register for Progent's in-person computer support services.

  • Help Desk
    Progent's Contact Center Outsourcing Services are designed for small and midsize businesses and local governments who need fast and reliable support from an online Contact Center with effective phone support, online troubleshooting capability, and enough technical strength for full escalation. Since small and midsize companies typically have tight information technology budgets and can spare scant executive attention for handling IT support tasks, Progent's Help Desk Call Center Outsourcing Services could be the most efficient option to ensure that business information systems are always up and running. Read more concerning Progent's Help Desk services.

  • IT Consulting Expertise
    Progent offers small companies budget-friendly availability of enterprise-class consultants who can deliver assistance with critical technologies such as Windows 2016 Hyper-V hybrid cloud solutions, Windows Server support, Cisco network architecture, network security engineering, fault tolerant it system engineering, virtualization solutions, plus configuration, programming and training for business applications including accounting, ERP and MRP, business analytics, CRM, and productivity suites. Progent can help with short-term projects such as office relocations and massive software migrations, longer term initiatives like business reporting application programming and customization, relational database software programming and administration support, and web design, continuing services including Microsoft System Center 2012 Operations Manager (SCOM 2012) expertise and SCOM 2016 consulting for IT infrastructure health monitoring and system administration, or urgent response such as data restoration and malware cleanup.

  • Application Hosting
    Progent offers hosting for mission-critical business applications such as Exchange Server and Microsoft SQL Server to provide small businesses with greater levels of availability, security, and recoverability than is feasible using the class of in-house data center that is realistically affordable for most small organizations. Because Progent uses the same data centers that host the gear of some of the planet's largest IT organizations, Progent can eliminate the investment in building and maintaining the infrastructure needed for enterprise-class environmental control, power backup, and uninterruptible Internet connectivity. For managed application servers, Progent can also make sure that patches and service packs remain updated, security and performance is constantly monitored, and systems are consistently archived and available for complete and rapid recovery. Find out additional information concerning Progent's hosting services for Exchange and other critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service offers full hosting services for all of a small organization's production servers in an environment that not only provides the highest degree of availability and scalability but that is also convenient for customers to migrate to another service provider or to move in-house when your circumstance calls for it. Progent's Private Cloud hosting service is structured around proven virtual server technologies that permit small businesses with multi-vendor networks to benefit dramatically on the expense of hardware, system maintenance, and network management while achieving world-class availability and an unprecedented degree of vendor flexibility. In contrast to ordinary Software as a Service hosting models, Progent's Private Cloud Hosting encompasses all server-centric applications in one centrally administered package, can support the mixed- platform and non- standardized networks typical of small companies, and keeps ownership of the software in the client's possession so that migrating to a new virtual host is quick, reliable, and inexpensive. This eliminates ending up a prisoner of a specific hosting provider while still providing all the cost savings associated with SaaS hosting services.

  • Hybrid Cloud Migration Consulting
    Progent can provide expert remote consulting to help organizations of all sizes integrate their information networks with leading public cloud platforms such as Azure and Amazon Web Services (AWS). Progent can assist you to plan and manage cost-effective environments that support Windows and Linux systems and apps in both cloud-based systems or in hybrid architectures that seamlessly combine local IT assets as well as public clouds. To help you to incorporate public clouds with physical datacenters, Progent can provide a range of cloud migration support services that include Office 365 integration solutions with on-premises installations of Exchange, Azure planning and deployment consulting, Amazon AWS cloud migration, and Amazon Web Marketing Service programming and debugging. Progent has more than 15 years of experience delivering high-level consulting expertise online, and Progent can help you complete your cloud migration projects quickly and affordably.
Progent's Flat-rate Managed Services for Remote Network Monitoring and Management
Progent's low-cost ProSight family of managed services is intended to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all aspects of information assurance and compliance. Managed services offered by Progent include:
  • ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates next generation behavior analysis technology to guard endpoint devices as well as servers and VMs against new malware attacks such as ransomware and email phishing, which easily get by legacy signature-based anti-virus tools. ProSight Active Security Monitoring safeguards local and cloud resources and provides a unified platform to manage the complete malware attack lifecycle including filtering, detection, containment, cleanup, and post-attack forensics. Top features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Security
    ProSight Enhanced Security Protection (ESP) managed services deliver affordable in-depth security for physical and virtual servers, workstations, smartphones, and Exchange email. ProSight ESP uses adaptive security and advanced machine learning for continuously monitoring and reacting to security threats from all attack vectors. ProSight ESP offers two-way firewall protection, penetration alarms, endpoint management, and web filtering via leading-edge tools packaged within a single agent accessible from a unified control. Progent's data protection and virtualization consultants can help you to design and configure a ProSight ESP environment that addresses your organization's unique needs and that helps you prove compliance with legal and industry information security standards. Progent will help you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that call for urgent action. Progent can also help your company to set up and verify a backup and disaster recovery system such as ProSight Data Protection Services so you can get back in business rapidly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Cloud Backup and Recovery
    ProSight Data Protection Services provide small and medium-sized businesses an affordable end-to-end service for secure backup/disaster recovery. For a fixed monthly cost, ProSight DPS automates your backup processes and allows rapid restoration of critical files, applications and VMs that have become lost or corrupted as a result of hardware failures, software glitches, natural disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images. Important data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's BDR consultants can provide advanced expertise to configure ProSight Data Protection Services to be compliant with regulatory requirements like HIPPA, FIRPA, and PCI and, whenever necessary, can help you to recover your business-critical data. Learn more about ProSight Data Protection Services Managed Backup.

  • ProSight WAN Watch: Infrastructure Management
    Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized organizations to map, track, optimize and debug their networking appliances such as switches, firewalls, and wireless controllers plus servers, printers, endpoints and other networked devices. Incorporating cutting-edge RMM technology, WAN Watch ensures that infrastructure topology diagrams are kept current, copies and displays the configuration information of virtually all devices connected to your network, monitors performance, and sends alerts when problems are discovered. By automating time-consuming management processes, ProSight WAN Watch can knock hours off ordinary tasks like making network diagrams, reconfiguring your network, locating devices that require critical software patches, or identifying the cause of performance problems. Find out more about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption solution that incorporates the services and infrastructure of leading data security companies to provide web-based control and comprehensive protection for all your inbound and outbound email. The hybrid structure of Progent's Email Guard managed service combines a Cloud Protection Layer with a local security gateway device to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne malware. ProSight Email Guard's cloud filter serves as a first line of defense and keeps most unwanted email from reaching your network firewall. This reduces your exposure to inbound threats and conserves system bandwidth and storage space. ProSight Email Guard's on-premises security gateway device provides a further layer of analysis for incoming email. For outbound email, the local security gateway offers AV and anti-spam protection, DLP, and email encryption. The on-premises gateway can also assist Microsoft Exchange Server to track and protect internal email that stays within your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus blocking, content filtering and data leakage protection.

  • ProSight LAN Watch: Server and Endpoint Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management techniques to help keep your IT system running efficiently by checking the state of vital computers that power your business network. When ProSight LAN Watch detects a problem, an alert is sent immediately to your designated IT staff and your assigned Progent engineering consultant so all looming issues can be resolved before they have a chance to impact your network Learn more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a secure Tier III data center on a high-performance virtual machine host configured and maintained by Progent's network support experts. Under Progent's ProSight Virtual Hosting model, the client owns the data, the OS software, and the applications. Because the system is virtualized, it can be ported easily to a different hosting environment without requiring a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, find and safeguard information related to your network infrastructure, processes, business apps, and services. You can instantly locate passwords or IP addresses and be alerted automatically about impending expirations of SSLs or domains. By updating and managing your IT infrastructure documentation, you can eliminate up to 50% of time wasted looking for critical information about your network. ProSight IT Asset Management includes a common repository for holding and sharing all documents related to managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and associating IT information. Whether youíre making enhancements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you need as soon as you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and medium-size organizations to get an objective assessment of the overall health of their network. Powered by a selection of the leading remote monitoring and management platforms available, and overseen by Progent's world-class team of information technology professionals, ProSight Network Audits show you how closely the deployment of your essential infrastructure assets conform to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide instant benefits like a more manageable Active Directory (AD) environment. Both versions also come with one year of advanced remote network monitoring and management (RMM). Advantages can include easier network management, improved compliance with data security standards, more efficient utilization of network assets, faster troubleshooting, more dependable backup and restore, and increased uptime. Learn more information about ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service built around a phone interview with a Progent information assurance consultant. The interview is intended to help evaluate your company's preparedness either to block or recover rapidly from a ransomware attack. Progent will work with you directly to gather information about your current antivirus tools and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply industry best practices to create an efficient AV and backup system that aligns with your company's needs. For additional information, see The ProSight Ransomware Preparedness Report Service.

Unique Benefits of Working with Progent
As a Microsoft Gold Partner and a Microsoft Small Business Specialist, Progent is an acknowledged expert at the baseline network software and office productivity applications used by the majority of small and medium-size businesses. As a Cisco-certified partner, Progent also offers expertise for an increasingly complex collection of network products such as firewalls, switches, routers, voice-over-IP solutions, and wireless networking. In addition, Progent's CISSP-qualified security experts, CISM-authorized security engineers, CISA-authorized security audit consultants and GIAC-authorized information assurance professionals can provide a company-wide view of system security and can help with complex security programs such as SIEM solutions to help companies meet industry guidelines and statutory mandates for network information security and incident reporting.

The breadth and depth of Progent's consulting staff offer a unique array of benefits to clients wishing to maximize the business value of their information network within a realistic budget. These benefits include:

  • Best Industry Methodology
    Progentís staff of Microsoft and Cisco qualified experts average more than a decade of hands-on professional experience, at the forefront of network service, performing a wide range of IT projects for a large array of clients. Every Progent consultant shares a refined collection of personal best practices which are incorporated into shared leading practices standards that Progent instills in its consulting personnel. This ensures that you get not just world-class IT capability, but also a consultant with field-tested methods for resolving real-world IT problems quickly. Read additional information concerning Progent's best practices for network consulting.

  • Efficient Pricing Structure
    Progent's pricing policy is to charge for remote service and on-premises visits per minute. Consequently, you are billed just for delivered support. Progent does not demand a higher rate for off-hours or emergency support, and Progent does not charge for travel except for urgent support where on-site time is less than four hours. In addition, Progent imposes no registration fee and asks no monthly commitment for support services provided during normal working hours. Many service organizations impose substantial minimum fees or bill in increments of a quarter hour or more. Progent's one-minute billing granularity avoids major bills for quick fixes. Another advantage of by-the-minute pricing is that your company will not be inclined to allow minor issues to fester until they grow into major problems. Read more details concerning Progent's value pricing for IT outsourcing.

  • Comprehensive Documentation of Delivered Support
    Progent has created a sophisticated support reporting system that records and formats complete documentation for all billed support activities. Unlike many independent consultants or local support organizations who offer minimal documentation or details of services done, each service provided by Progent is accompanied by full documentation. Every Progent staff member has use of the service reports given by every staff member to every customer. The discipline of documenting and organizing support activity allows more effective support and avoids a variety of common problems such as when a service client is virtually held captive to a consultant who refuses to release the keys to the kingdom. Read more details concerning Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's consultants to customers. By educating clients to deal with problems that are within their scope, Progent can focus on delivering hard-to-find skills where Progent faces little competition. Small companies who work with independent consultants or who employ in-house IT personnel benefit when Progent transfers information about new technology and tested methodologies to make their networks more reliable, protected, and efficient. Find out more about Progent's knowledge transfer services.

Get in Touch with Progent
In case your Walnut Creek, California company wants to contact Progent to ask about network outsourcing, consulting, or technical support services, call 800-993-9400 or visit Contact Progent.

Immediate Remote Technical Support
For fast remote help, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).
















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