Professional Remote Help for Walnut Creek, California Computer Networks from Microsoft Certified Engineers
Small companies have typically been overlooked by major network support organizations. Some small businesses allow themselves to grow excessively dependent on individual consultants or small support organizations who don't have the bandwidth or broad knowledge to respond promptly or efficiently to network emergencies. Other small businesses resort to mass-market support providers that employ technicians trained to offer by-the-numbers solutions to common issues but who are missing the background and technical scope to deal with the variety of environments and absence of standardization typical of small business information systems.

Progent's time-tested methodology for delivering affordable and successful network service to small companies has made Progent one of the premiere Microsoft Gold IT consulting firms in the industry. Progent has delivered remote help to businesses in every state in the United States and offers onsite help in almost all zip codes.

For larger companies, Progent can provide co-sourcing support to reinforce the technical skills of your internal network support team. This can reduce expenses and help meet schedules for major IT initiatives like software programming, business continuity preparedness, network security audits, merging datacenters, or software migrations.

Progent can in addition offer access to accredited consultants to assist your business to plan and execute your cloud strategy.

Primary Practice Areas Serviced by Progent for Office Networks in Walnut Creek, California
Progent offers the support of certified experts for all aspects of information technology found in small companies and local governments. Technologies serviced by Progent include:

Support Delivery Options for Walnut Creek, California Companies
Progent offers a variety of options for providing small companies with cost-effective computer services for technical support, consulting, hosting services, and network administration. Progent's paradigm for providing network support services is based on the Help Desk Call Center structure common to larger IT groups. Progent's Contact Center Support Mechanism promotes rapid response, thorough service documentation, dependable follow-up, and tight expense control for a range of network support delivery modes that include online troubleshooting, in-person help, high-end consulting, as well as server and application hosting.

  • Online Service
    Progent’s Technical Response Center (TRC) provides emergency and scheduled remote support for Windows, Linux, Apple Mac, and Cisco-based environments in the U.S. and worldwide. Progent's seasoned support experts can assist clients to troubleshoot and fix network issues without the cost or time loss of travel for onsite support calls. The experience of Progent's IT consultants allows them to resolve the majority of IT problems rapidly. For the most challenging issues, Progent's breadth of knowledge makes it possible to escalate trouble tickets to world-class specialists. Progent offers a streamlined, web-based registration process for new customers to accommodate urgent network problems and Progent charges by the minute with zero sign-up charges or minimums, so you are invoiced only for the help you get. Specialists you can access online include Cisco-qualified CCIEs, Microsoft-qualified MCSEs, and GIAC-certified security engineers. Learn more information about Progent's online computer troubleshooting expertise.

  • On-site Service
    Progent offers on-site computer assistance for registered customers in larger cities in the United States. Progent's on-site service technicians can operate in tandem with Progent's online support experts to deliver small and midsize businesses the optimal solution: in-person service professionals when you need them as well as the on-line help of Progent's worldwide staff of network engineers, security professionals, and business software programmers. The response time for on-site support visits is typically under one business day. Progent requires no start-up or retainer charge for registering as a Progent customer for on-premises support. Learn more details about how and why to register for Progent's onsite network support services.

  • Help Desk
    Progent's Helpdesk Services are intended for small and midsize businesses who require prompt and reliable support from an online Contact Center with efficient phone support, online repair capability, and enough technical strength for all needed escalation. Since smaller companies usually are constrained by limited information technology funds and can provide little management attention for dealing with IT support tasks, Progent's Helpdesk Services could be the most efficient way to ensure that business information systems stay up and running. Read more about Progent's Help Desk outsourcing services.

  • IT Consulting Expertise
    Progent offers small businesses budget-friendly access to enterprise-class IT professionals who can provide assistance with critical technologies such as Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server expertise, Cisco network architecture, network protection engineering, high availability it system consulting, server virtualization strategies, plus configuration, programming and training for business software including financials, ERP and MRP, management reporting, sales automation, and office productivity software. Progent can help with short-term projects such as office moves and massive software migrations, extended initiatives such as business analytics application programming and customization, database software development and DBA services, and web design, on-going services such as System Center 2012 Operations Manager (SCOM 2012) expertise and SCOM 2016 consulting for IT infrastructure health monitoring and system management, or urgent services like disaster recovery and malware cleanup.

  • Application Hosting
    Progent can host key applications like Exchange Server and Microsoft SQL in order to provide small and midsize businesses with greater degrees of reliability, protection, and performance than is possible with the type of internal data center that is realistically affordable for the majority of small companies. Since Progent uses the same facilities that support the equipment of some of the planet's largest information technology organizations, Progent can eliminate the cost of building and maintaining the systems needed for world-class cooling, electrical backup, and uninterruptible Internet access. For managed applications, Progent can also ensure that upgrades and revisions stay updated, security and efficiency is continually tracked, and systems are consistently archived and available for complete and rapid recovery. Learn additional information about Progent's hosting for Exchange and other mission-critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting provides complete hosting services for all of a small or midsize organization's production servers in a setting that not only provides the top level of fault-tolerance and extensibility but that is also convenient for clients to transfer to another service provider or to bring internally if your business situation calls for it. Progent's Private Cloud hosting service is structured around proven virtual server technologies that permit companies with mixed networks to benefit significantly on the expense of capital equipment, system support, and network administration while getting enterprise-class dependability and an unprecedented level of vendor independence. Unlike conventional Software as a Service hosting offerings, Progent's Private Cloud Hosting encompasses all server-centric applications in one centrally managed service, can support the mixed- OS and loosely standardized networks typical of smaller businesses, and keeps control of the licenses in the client's possession so that moving to a different virtualized system is fast, safe, and affordable. This eliminates ending up a captive to a specific hosting provider while still offering all the economies related to ASP and SaaS hosting services.

  • Hybrid Cloud Planning and Integration Services
    Progent can provide expert online consulting support to help organizations of any size integrate their information networks with leading public clouds such as Azure and Amazon AWS. Progent can help you to plan and manage cost-effective ecosystems that support Windows and Linux systems and apps in both cloud-based systems or in hybrid architectures that combine local IT assets along with cloud services. To help you to integrate public cloud services with physical datacenters, Progent offers a range of cloud integration support services that include Office 365 Exchange Online integration with on-premises Exchange, Microsoft Azure planning and deployment services, Amazon Web Services cloud integration support, and Amazon Web Marketing Service (WMS) development and debugging. Progent has over 15 years of experience delivering high-level consulting services remotely, and Progent can help you successfully carry out your cloud migration initiatives on schedule and within your budget.
Progent's Flat-rate Managed Services for Outsourcing IT Monitoring and Management
Progent's low-cost ProSight family of network monitoring and management services is intended to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all aspects of information assurance. Managed services offered by Progent include:
  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email security solution that uses the services and infrastructure of top data security companies to deliver web-based control and comprehensive protection for your email traffic. The powerful structure of Progent's Email Guard managed service integrates cloud-based filtering with an on-premises security gateway device to provide advanced protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-based threats. The Cloud Protection Layer serves as a preliminary barricade and blocks most unwanted email from reaching your network firewall. This decreases your vulnerability to external threats and saves network bandwidth and storage. ProSight Email Guard's onsite gateway appliance provides a further level of inspection for incoming email. For outbound email, the local gateway provides AV and anti-spam filtering, protection against data leaks, and email encryption. The local security gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email that originates and ends within your security perimeter. Learn more about Progent's Email Guard spam filtering, virus defense, content filtering and data leakage protection.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring is an endpoint protection service that utilizes next generation behavior-based machine learning tools to defend endpoints as well as servers and VMs against modern malware attacks like ransomware and email phishing, which routinely evade traditional signature-matching AV products. ProSight ASM safeguards local and cloud resources and provides a single platform to address the entire threat lifecycle including blocking, identification, mitigation, remediation, and post-attack forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Data Protection Services: Managed Cloud Backup
    ProSight Data Protection Services from Progent provide small and mid-sized organizations an affordable and fully managed service for reliable backup/disaster recovery. For a low monthly rate, ProSight Data Protection Services automates your backup processes and allows fast recovery of vital data, applications and VMs that have become lost or corrupted as a result of component failures, software glitches, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises device, or to both. Progent's backup and recovery specialists can provide world-class support to configure ProSight Data Protection Services to to comply with regulatory requirements such as HIPPA, FIRPA, PCI and Safe Harbor and, whenever necessary, can help you to restore your critical information. Read more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for smaller organizations to map out, monitor, optimize and troubleshoot their networking hardware such as switches, firewalls, and wireless controllers plus servers, printers, client computers and other networked devices. Using cutting-edge RMM technology, WAN Watch makes sure that network maps are always updated, captures and displays the configuration information of almost all devices on your network, monitors performance, and generates notices when issues are detected. By automating time-consuming management processes, ProSight WAN Watch can knock hours off common chores like making network diagrams, expanding your network, locating appliances that need important updates, or identifying the cause of performance problems. Find out more about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Endpoint Monitoring and Management
    ProSight LAN Watch is Progent’s server and desktop remote monitoring service that incorporates advanced remote monitoring and management technology to keep your network running efficiently by tracking the health of vital assets that drive your business network. When ProSight LAN Watch uncovers an issue, an alarm is transmitted immediately to your designated IT management staff and your Progent consultant so all potential issues can be resolved before they have a chance to impact productivity Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a secure Tier III data center on a fast virtual machine host configured and maintained by Progent's IT support professionals. Under the ProSight Virtual Hosting model, the customer owns the data, the operating system software, and the applications. Since the environment is virtualized, it can be ported immediately to a different hardware solution without a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, find and protect data related to your network infrastructure, procedures, business apps, and services. You can instantly find passwords or serial numbers and be alerted automatically about upcoming expirations of SSL certificates or warranties. By updating and organizing your IT infrastructure documentation, you can eliminate up to half of time spent trying to find vital information about your IT network. ProSight IT Asset Management features a common repository for storing and sharing all documents related to managing your network infrastructure like recommended procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT information. Whether you’re making enhancements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the information you require the instant you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost alternative for small and mid-size businesses to get an unbiased assessment of the overall health of their information system. Based on some of the leading remote monitoring and management platforms available, and supervised by Progent's certified team of information technology experts, ProSight Network Audits show you how well the configuration of your core network assets adhere to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant ROI such as a cleaner Active Directory (AD) system. Both versions also come with a year of state-of-the-art remote network monitoring and management (RMM). Advantages can include lower-cost network management, better compliance with data security regulations, more efficient utilization of network resources, quicker problem resolution, more dependable backup and restore, and increased uptime. Read more about ProSight Network Audits network infrastructure assessment.

Unique Benefits of Working with Progent
As a Microsoft Gold Partner and Small Business Specialist, Progent is a recognized leader in supporting the core system software and productivity programs used by most small and medium-size businesses. As a Cisco-authorized partner, Progent also can provide help for an increasingly complex collection of infrastructure products including PIX and ASA firewalls, switches, routers, voice-over-IP options, and wireless connectivity. In addition, Progent's CISSP-certified security consultants, CISM-qualified security professionals, CISA-authorized security audit specialists and GIAC-certified information assurance experts can provide a company-wide perspective on system protection and can help with advanced security programs such as Security information and Event Management (SIEM) solutions to help enterprises meet business guidelines and statutory mandates for IT information protection and incident reporting.

The breadth and size of Progent's consulting team bring a powerful array of advantages to organizations trying to increase the productivity of their IT system within a reasonable budget. These advantages include:

  • Best Industry Methodology
    Progent’s team of Microsoft and Cisco qualified consultants average longer than ten years of real-world professional background, at the forefront of IT service, executing a wide variety of IT projects for a large array of customers. Every Progent support professional shares a refined collection of personal best practices which are combined into shared leading practices standards that Progent instills in its support staff. This guarantees that you get not only world-class IT skills, but also a consultant with proven methods for fixing actual network problems rapidly. Learn additional information concerning Progent's best practices for network consulting.

  • Efficient Pricing Structure
    Progent's pricing model is to charge for online service and on-site visits by the minute. As a result, you are charged only for received support. Progent does not demand a more expensive rate for off-hours or urgent support, and Progent does not charge for travel except for emergency support where on-site time is less than four hours. In addition, Progent imposes no startup fee and asks no retainer for services provided during regular business hours. Many support organizations demand large minimum payments or bill in increments of fifteen minutes or more. Progent's one-minute billing granularity eliminates major bills for fast repairs. An additional advantage of granular pricing is that customers won't be inclined to permit minor issues to stay unaddressed until they become major problems. Read more details concerning Progent's value pricing for IT outsourcing.

  • Complete Documentation of IT Support
    Progent has created a comprehensive service reporting system that stores and formats detailed documentation for all billed support activities. Unlike many independent consultants or small service organizations who offer minimal documentation or details of services performed, each service delivered by Progent is accompanied by full documentation. Each Progent consultant has use of the service documentation given by every consultant to every client. The discipline of documenting and organizing service activity results in more efficient support and eliminates a slew of common problems such as when a support client is virtually held hostage to a consultant who refuses to release vital service information. Find out more details concerning Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent is committed to information transfer from Progent's consultants to customers. By educating clients to resolve problems that are within their comfort zone, Progent is able to focus on delivering hard-to-find services where Progent has little competition. Small companies who utilize independent consultants or who employ internal IT staffs benefit when Progent passes on knowledge about new technology and proven processes to make their networks more reliable, protected, and efficient. Find out more details about Progent's knowledge transfer services.

Get in Touch with Progent
In case your Walnut Creek, California company needs to contact Progent to find out about IT outsourcing, consulting, or tech support, call 800-993-9400 or refer to Contact Progent.

Immediate Remote Technical Support
For fast remote support, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).















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