Low-cost Computer Troubleshooting from Microsoft Qualified Experts for Businesses in Warren, MI
By delivering world-class know-how whenever you need it, providing specialized knowledge for critical business applications, providing innovative services such as virtual server hosting, billing solely for help delivered, and charging no setup fees or retainers for standard services, Progent enables you to increase the business value of your It network and reduce support expenses. Progent appreciates that network protection, reliability, and performance are just as critical to small companies as to major corporations but that small companies lack the economy of scale to invest heavily in computer technology and in-house service groups. Progent's basic value proposition is that no network support organization can match Progent's ability to provide the network support your business needs when you need it and at prices you can justify.

For medium-size and enterprise businesses, Progent offers co-sourcing support to add to the skills of your internal IT support personnel. This can cut costs and help meet schedules for major projects such as application programming, disaster recovery planning and testing, network security evaluations, office consolidations, or software migrations and upgrades.

Progent can also offer access to certified experts to assist your business to plan and implement a sensible cloud strategy.

Key Products and Technologies Serviced by Progent for Business Networks in Warren, Michigan
Progent's nationwide team of industry certified support professionals provides support for all facets of network technology found in companies of any size. Areas served by Progent in and around Warren include:

Service Delivery Alternatives Available for Warren, Michigan Businesses
Progent has a selection of options for providing small businesses with cost-effective IT services for technical support, consulting, hosting services, and network management. Progent's paradigm for delivering IT support is based on the Call Center structure common to big IT support organizations. Progent's Helpdesk Service Model promotes rapid response, thorough activity records, dependable follow-up, and strict expense monitoring for a range of IT service delivery options that include online repairs, in-person help, high-end consulting, as well as server and application hosting.

  • Online Support
    Progentís Technical Response Center provides urgent and routine online service for Microsoft Windows, Linux, Apple, and Cisco-based systems in the United States and worldwide. Progent's certified support professionals can assist customers to troubleshoot and repair hardware and software issues without the cost or time loss of on-premises service calls. The experience of Progent's network engineers allows them to resolve most network problems rapidly. For the most complex issues, Progent's breadth of expertise makes it possible to escalate trouble tickets to advanced specialists. Progent provides a streamlined, web-accessible registration procedure for new customers to accommodate urgent network problems and Progent bills by the minute with no startup charges or minimums, so you pay only for the help you receive. Experts you can access remotely include Cisco-qualified CCIEs, Microsoft-qualified MCSE consultants, and CISA-certified security engineers. Find out more information concerning Progent's remote network support services.

  • On-site Support
    Progent offers onsite technical assistance for signed-up customers in major metropolitan areas in the United States. Progent's onsite service technicians can operate in conjunction with Progent's online service experts to give small and midsize businesses the best of both worlds: hands-on support technicians when you need them as well as the remote expertise of Progent's worldwide team of IT engineers, security specialists, and business software programmers. The wait time for in-person support calls is usually less than 24 hours. There is no start-up or retainer fee for registering as a Progent client for onsite service. Find out more details concerning why to register for Progent's onsite computer support.

  • Help Desk Call Center
    Progent's Contact Center Outsourcing Services are designed for small and midsize businesses and local governments who need prompt and reliable support from a professional Help Desk Call Center with effective telephone support, online troubleshooting capability, and enough technical strength for all needed escalation. Because smaller companies typically have tight information technology funds and can spare little executive attention for dealing with IT support tasks, Progent's Contact Center Services can be the most cost-effective way to make sure that small business computer systems are always up and running. Read more about Progent's Help Desk services.

  • Consulting Services
    Progent provides small and midsize companies budget-friendly availability of enterprise-class consultants who can provide assistance with critical technologies such as Windows 2016 Hyper-V hybrid cloud solutions, Windows Server support, Cisco network architecture, network security consulting, fault tolerant network design, virtualization solutions, plus configuration, programming and training for business applications such as accounting, ERP, reporting, sales automation, and productivity packages. Progent can help with one-time projects such as site moves and major system migrations, extended projects such as business reporting application programming and customization, relational database software development and administration services, and web design, on-going services such as System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting for IT infrastructure monitoring and system administration, or urgent response such as data restoration and malware removal.

  • Application Server Hosting
    Progent offers hosting for mission-critical business applications such as Microsoft Exchange Server and Microsoft SQL Server in order to provide small and midsize companies with higher levels of availability, security, and recoverability than is possible with the class of in-house data center that is achievable for most small companies. Because Progent utilizes the same data centers that host the gear of many of the world's largest IT companies, Progent can eliminate the cost of building and maintaining the systems needed for enterprise-class environmental control, electrical backup, and redundant Internet access. For hosted applications, Progent can also see to it that upgrades and revisions remain updated, protection and performance is constantly tracked, and systems are regularly archived and available for full and prompt restoration. Learn additional information concerning Progent's hosting for Microsoft Exchange Server and other critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting offers comprehensive hosting for the entirety of a small or midsize company's production servers in a setting that not only delivers the highest level of availability and scalability but that is also convenient for clients to transfer to another support provider or to bring internally if your circumstance warrants it. Progent's Private Cloud hosting service is based on tested virtual server techniques that allow companies with mixed networks to benefit dramatically on the expense of hardware, infrastructure maintenance, and IT administration while getting enterprise-class reliability and an unprecedented degree of vendor independence. In contrast to conventional Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting Service encompasses all server-based applications in one centrally administered solution, can handle the mixed- OS and loosely standardized networks typical of small businesses, and keeps control of the software in the customer's possession so that moving to a different virtualized system is quick, reliable, and inexpensive. This avoids ending up a captive to a specific hosting service while still offering all the cost savings related to ASP and SaaS hosting services.

  • Hybrid Cloud Planning and Integration Consulting
    Progent can provide advanced remote support services to help companies of any size integrate their networks with leading public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can help your it team to design and administer hybrid ecosystems that can include Windows and Linux systems and apps in both cloud-based solutions or in hybrid network models that utilize physical resources along with public clouds. To assist you to integrate public clouds with networks, Progent offers a variety of public cloud migration services that include Office 365 integration with on-premises installations of Exchange, Azure design and integration consulting, Amazon Web Services cloud migration, and Amazon Web Marketing Service programming and debugging. Progent has over 15 years of background providing advanced consulting support remotely, and Progent can make sure you successfully carry out your cloud integration initiatives quickly and affordably.
Progent's Fixed-price Managed Services for Information Security
Progent offers a collection of affordable, set-price monthly managed services designed to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all aspects of information assurance. Managed services available from Progent include:
  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption platform that incorporates the technology of leading data security companies to provide web-based control and world-class protection for your inbound and outbound email. The powerful architecture of Progent's Email Guard managed service combines a Cloud Protection Layer with a local security gateway appliance to provide complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. The cloud filter acts as a preliminary barricade and blocks most threats from making it to your network firewall. This decreases your exposure to inbound threats and saves system bandwidth and storage space. ProSight Email Guard's on-premises security gateway device adds a further level of inspection for incoming email. For outgoing email, the on-premises gateway offers AV and anti-spam filtering, protection against data leaks, and encryption. The on-premises gateway can also help Microsoft Exchange Server to monitor and protect internal email that stays within your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus blocking, content filtering and data leakage prevention.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates next generation behavior-based machine learning tools to guard endpoints and physical and virtual servers against new malware assaults such as ransomware and file-less exploits, which easily evade traditional signature-matching anti-virus tools. ProSight ASM safeguards local and cloud resources and provides a unified platform to manage the entire malware attack lifecycle including protection, infiltration detection, containment, cleanup, and post-attack forensics. Key features include single-click rollback using Windows VSS and real-time network-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight DPS: Managed Cloud Backup
    ProSight Data Protection Services offer small and medium-sized organizations an affordable and fully managed service for secure backup/disaster recovery. For a fixed monthly price, ProSight DPS automates and monitors your backup activities and enables fast restoration of vital files, apps and VMs that have become unavailable or damaged as a result of component breakdowns, software glitches, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local device, or to both. Progent's backup and recovery specialists can provide advanced support to configure ProSight DPS to to comply with regulatory requirements like HIPPA, FINRA, and PCI and, whenever needed, can assist you to recover your critical data. Find out more about ProSight DPS managed cloud backup.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for small and mid-sized businesses to map out, track, optimize and debug their connectivity appliances like switches, firewalls, and load balancers as well as servers, printers, client computers and other networked devices. Using cutting-edge RMM technology, WAN Watch ensures that infrastructure topology maps are always updated, copies and manages the configuration information of almost all devices on your network, tracks performance, and generates alerts when potential issues are detected. By automating complex network management processes, WAN Watch can knock hours off ordinary chores like making network diagrams, expanding your network, finding appliances that require important updates, or resolving performance problems. Find out more about ProSight WAN Watch network infrastructure management consulting.

  • ProSight Systems Watch: Server and Desktop Management
    ProSight Systems Watch is Progentís server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to help keep your IT system running efficiently by tracking the state of critical computers that power your business network. When ProSight Systems Watch detects an issue, an alarm is sent automatically to your designated IT management personnel and your assigned Progent consultant so that any looming problems can be resolved before they have a chance to disrupt your network Learn more details about ProSight Systems Watch server and desktop automated remote monitoring and management consulting.

Why Progent Is the Smart Alternative for Warren, Michigan Small Businesses
Progent's size, depth of information technology skill, and experience with enterprise network consulting enable small companies to avoid the problems associated with excessive dependence on thinly staffed support organizations or independent consultants.

Working with Progent enables your small business to:

  • Avoid Excessive Reliance on Freelance Consultants
    For IT support, small businesses often depend excessively on freelance consultants. Though freelance service engineers have lower overhead than more substantial support firms and can typically charge apparently smaller fees, freelancers are frequently stretched to far to react quickly to urgent situations. If a freelance engineer is occupied with different customer, sick, on travelling, or in training, the lack of replacement personnel may force your business to go without help in case of a crisis. The more your small business expands, network unavailability or difficulties with critical applications get more costly. The dollars you believed you were saving on an independent consultant can disappear quickly due to lower productivity. Also, when freelance consultants encounter new problems, the lack of a large engineering team to depend on for advice forces them to train in place while your business ends up footing the costs for their continuing training.

  • Gain Access to Expertise in Sophisticated IT Solutions
    Many smaller service organizations or freelance engineers specializing in small business network consulting are capable of delivering routine solutions but don't have the background to work cost-effectively with complicated network infrastructures with mixed operating systems, multiple locations, VoIP implementations, mobile workforces, integrated financial and analytical software, eCommerce, and custom business software. Progent's background with global companies and Progent's extensive staff of experts can be valuable to your small business because big-company environments are characteristically complex, integration problems demand thorough knowledge in numerous technical areas, and reaching an acceptable level of stability, reliability, and protection requires industry-tested best practices.

  • Create a Firm Basis for Growth
    Small businesses typically begin with a network implemented on a shoestring budget. Lacking a carefully designed architecture, a series of improvised repairs often get piled on top of a tenuous structure. As a business grows, stability and expandability problems can hinder the productivity of the business. Such networks require proper evaluation, intelligent strategic analysis, and broad-based experience to upgrade to an IT infrastructure that can provide the solid basis to handle current business requirements and ease downstream growth.

  • Team with Solution Consultants, Not Resellers
    Small businesses need guidance and education to navigate through an ever more complex maze of IT alternatives available for enabling growth and enhancing efficiency. Businesses do not need an IT consultant or support firm that tries to promote products. Progent avoids conflicted motives by not selling hardware and software. Progent provides services and expertise only. This allows Progent to match consulting support with the genuine interests of customers. Mixing IT consulting and product selling can lead to a situation where the proposed solution is based on a predetermined vendor rather than being based on the actual requirements of a client.

How to Contact Progent
If your Warren, Michigan company needs to contact Progent for network outsourcing, consulting, or tech support services, call 800-993-9400 or see Contact Progent.

Immediate Remote Technical Assistance
For immediate remote support, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).
















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