Low-cost Network Help from Microsoft Qualified Professionals for Companies in Warren, MI
By offering professional support whenever you require it, making available in-depth expertise for critical applications, offering high-value services like virtual server hosting, invoicing only for services delivered, and requiring no sign-up or retainer fees for standard services, Progent helps your company to maximize the competitive value of your It network and minimize service expenses. Progent understands that network security, reliability, and efficiency are just as important to small businesses as to large enterprises but that smaller companies lack the economy of scale to invest heavily in computer networks and internal service staffs. Progent's fundamental competitive advantage is that no network consulting organization can equal Progent's capability to provide the network support expertise your company needs when you require it and at prices you can justify.

For mid-size and large businesses, Progent offers co-sourcing services to supplement the subject matter expertise of your internal network support staff. This can reduce expenses and minimize technical risks for big projects like application development, business continuity planning, network security evaluations, merging datacenters, or technology migrations and upgrades.

Progent can also provide access to accredited experts to assist your company to plan and implement your cloud computing strategy.

Key Practice Areas Supported by Progent for Office Networks in Warren, Michigan
Progent's group of certified engineers provides assistance for virtually all facets of information technology deployed by businesses of any size. Technologies supported by Progent in and around Warren include:

Support Delivery Alternatives Available for Warren, Michigan Companies
Progent offers a variety of alternatives for providing small and midsize businesses and local governments with affordable computer services for troubleshooting, system architecture, hosting services, and IT management. Progent's model for providing IT support is based on the Help Desk structure familiar to big IT organizations. Progent's Help Desk Call Center Service Mechanism ensures fast support, thorough service records, reliable follow-up, and tight expense monitoring across a range of network service delivery modes that include online troubleshooting, on-premises support, high-end consulting, as well as server and application hosting.

  • Online Service
    Progentís Technical Response Center offers urgent and scheduled online assistance for Microsoft Windows, Linux, Apple OS X, and Cisco-powered systems in the U.S. and globally. Progent's certified service professionals can assist customers to analyze and fix network issues without the cost or delay of in-person service calls. The experience of Progent's network consultants allows them to handle most IT issues rapidly. For the most challenging issues, Progent's depth of knowledge makes it possible to escalate troubleshooting tasks to world-class specialists. Progent offers a streamlined, web-accessible registration process for new clients to address emergency network problems and Progent charges by the minute with no sign-up fees or minimums, so you pay only for the help you get. Specialists you can access online include Cisco-qualified CCIEs, Microsoft-qualified MCSE consultants, and CISM-certified security professionals. Learn more information concerning Progent's remote network troubleshooting services.

  • On-site Support
    Progent offers onsite computer assistance for registered customers in major metropolitan areas in the U.S. Progent's onsite service personnel can work in tandem with Progent's remote support experts to give small and midsize businesses the ideal combination: in-person service technicians when you need them as well as the on-line expertise of Progent's seasoned staff of network consultants, security specialists, and business software developers. The response time for in-person support calls is typically under 24 hours. There is no start-up or retainer fee for becoming a Progent customer for onsite support. Learn more details about how to register for Progent's onsite computer service.

  • Help Desk Call Center
    Progent's Help Desk Services are designed for small and midsize companies who require prompt and reliable access to a professional Helpdesk with effective telephone assistance, online troubleshooting tools, and sufficient technical strength for all needed escalation. Since small and midsize companies typically have limited IT budgets and can spare scant management bandwidth for dealing with network support, Progent's Help Desk Services can be the most cost-effective way to make sure that small business information systems are always productive. Read more concerning Progent's Contact Center outsourcing services.

  • Consulting Expertise
    Progent offers small companies affordable availability of world-class consultants who can provide help with vital products and technologies such as Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server and application expertise, Cisco network architecture, network security engineering, high availability network engineering, server virtualization strategies, plus configuration, customization and support for business programs such as financials, ERP and MRP, management reporting, CRM, and office productivity suites. Progent can provide assistance with one-shot projects such as office moves and major software migrations, longer term initiatives like business analytics application programming and support, relational database software development and administration support, and web development, continuing support including System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting for network health monitoring and system management, or urgent services such as data restoration and virus removal.

  • Application Server Hosting
    Progent offers hosting for vital business applications like Exchange Server and Microsoft SQL Server in order to provide small businesses with higher degrees of dependability, security, and performance than is possible with the type of internal data center that is achievable for most small and midsize organizations. Because Progent utilizes the same data centers that support the equipment of some of the world's biggest information technology organizations, Progent can eliminate the investment in creating and managing the systems required for enterprise-class environmental control, power backup, and redundant Internet connectivity. For hosted application servers, Progent can also see to it that patches and revisions stay updated, security and efficiency is continually tracked, and systems are regularly archived and available for complete and prompt recovery. Learn additional information concerning Progent's hosting for Exchange Server and other critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting provides complete hosting for the entirety of a small or midsize company's servers in an environment that not only provides the highest degree of fault-tolerance and extensibility but that is in addition simple for clients to transfer to another service provider or to move internally whenever your business situation warrants it. Progent's Private Cloud hosting is founded on proven virtual server techniques that allow businesses with mixed environments to benefit dramatically on the expense of hardware, infrastructure maintenance, and IT administration while getting enterprise-class availability and an unprecedented degree of vendor alternatives. Unlike conventional Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting Service encompasses all server-centric applications in a single centrally administered service, can handle the multi- OS and loosely standardized networks typical of smaller companies, and retains ownership of the software licenses in the client's possession so that moving to a different virtualized system is quick, reliable, and inexpensive. This avoids becoming a captive to a single hosting provider while still offering all the cost savings related to SaaS hosting services.

  • Hybrid Cloud Migration Consulting
    Progent offers advanced remote consulting to help organizations of any size connect their information networks with popular public clouds such as Azure and Amazon AWS. Progent can assist your it team to design and manage cost-effective environments that support Windows and Linux systems and applications in both cloud-only systems or in hybrid network models that combine local IT assets along with public cloud services. To help you to incorporate cloud services with physical datacenters, Progent offers a range of public cloud migration services that include Office 365 integration with on-premises Exchange deployments, Microsoft Azure design and deployment services, Amazon Web Services (AWS) cloud integration, and Amazon Web Marketing Service programming and debugging. Progent has over 15 years of background delivering high-level consulting support remotely, and Progent can help you successfully carry out your cloud integration projects on schedule and affordably.
Progent's Low-Cost Managed Services for Remote IT Management
Progent's value-priced ProSight series of network monitoring and management services is designed to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all aspects of information assurance and compliance. ProSight managed services offered by Progent include:
  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates next generation behavior machine learning tools to defend endpoints and servers and VMs against new malware attacks such as ransomware and email phishing, which routinely escape legacy signature-based AV tools. ProSight Active Security Monitoring safeguards local and cloud resources and provides a unified platform to manage the complete malware attack progression including protection, identification, mitigation, remediation, and post-attack forensics. Top capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Protection
    ProSight Enhanced Security Protection (ESP) services offer affordable in-depth protection for physical servers and VMs, desktops, mobile devices, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced heuristics for round-the-clock monitoring and responding to cyber assaults from all vectors. ProSight ESP offers firewall protection, penetration alerts, endpoint control, and web filtering via cutting-edge technologies packaged within one agent accessible from a single console. Progent's data protection and virtualization experts can assist your business to plan and configure a ProSight ESP environment that meets your company's unique needs and that allows you prove compliance with legal and industry information security regulations. Progent will assist you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that require urgent attention. Progent's consultants can also assist your company to set up and test a backup and restore solution like ProSight Data Protection Services (DPS) so you can recover quickly from a destructive security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services provide small and mid-sized organizations a low cost end-to-end service for secure backup/disaster recovery (BDR). Available at a fixed monthly price, ProSight Data Protection Services automates your backup activities and enables fast recovery of vital data, applications and virtual machines that have become unavailable or damaged as a result of hardware failures, software glitches, disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images. Critical data can be protected on the cloud, to a local device, or to both. Progent's backup and recovery specialists can deliver world-class support to configure ProSight DPS to to comply with regulatory requirements such as HIPPA, FINRA, and PCI and, when needed, can assist you to restore your critical data. Find out more about ProSight Data Protection Services Managed Backup.

  • ProSight WAN Watch: Network Infrastructure Management
    Progentís ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for smaller organizations to map, monitor, enhance and debug their networking appliances such as routers and switches, firewalls, and load balancers as well as servers, printers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that network maps are kept current, captures and manages the configuration of almost all devices connected to your network, monitors performance, and generates alerts when potential issues are detected. By automating complex management activities, ProSight WAN Watch can cut hours off ordinary tasks like network mapping, expanding your network, finding appliances that need critical software patches, or identifying the cause of performance bottlenecks. Learn more details about ProSight WAN Watch infrastructure management services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email security solution that uses the technology of leading information security vendors to provide centralized management and world-class security for all your inbound and outbound email. The hybrid structure of Email Guard integrates a Cloud Protection Layer with an on-premises security gateway appliance to provide advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. ProSight Email Guard's cloud filter serves as a first line of defense and blocks the vast majority of unwanted email from making it to your security perimeter. This decreases your exposure to external threats and saves network bandwidth and storage space. ProSight Email Guard's on-premises security gateway device provides a deeper layer of inspection for incoming email. For outbound email, the local security gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and encryption. The on-premises gateway can also help Exchange Server to track and safeguard internal email that stays inside your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus blocking, content filtering and data leakage prevention.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management technology to keep your IT system operating at peak levels by tracking the health of vital computers that drive your business network. When ProSight LAN Watch uncovers a problem, an alert is transmitted automatically to your specified IT management staff and your Progent consultant so any potential issues can be addressed before they can impact your network Learn more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a secure fault tolerant data center on a high-performance virtual machine host set up and managed by Progent's network support professionals. With the ProSight Virtual Hosting model, the customer retains ownership of the data, the OS software, and the applications. Since the system is virtualized, it can be ported easily to a different hosting solution without a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, you are not tied a single hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, find and safeguard data related to your network infrastructure, procedures, business apps, and services. You can instantly find passwords or serial numbers and be warned automatically about upcoming expirations of SSL certificates or domains. By updating and organizing your network documentation, you can eliminate as much as half of time wasted searching for critical information about your network. ProSight IT Asset Management includes a common repository for storing and sharing all documents related to managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and relating IT information. Whether youíre making improvements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you need as soon as you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost way for small and medium-size organizations to get an unbiased evaluation of the overall health of their information system. Based on some of the top remote monitoring and management (RMM) tools in the industry, and supervised by Progent's world-class team of information technology professionals, ProSight Network Audits help you see how closely the configuration of your core network devices adhere to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate benefits like a more manageable Active Directory environment. Both versions also include one year of cutting-edge remote network monitoring and management (RMM). Benefits can include easier network management, better compliance with government and industry security standards, higher utilization of IT resources, quicker problem resolution, more dependable backup and recovery, and less downtime. Learn more information about ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service based on a phone interview with a Progent backup/recovery expert. The interview is designed to help assess your company's preparedness to stop or recover quickly from a ransomware incident. Progent will consult with you personally to gather information concerning your existing antivirus tools and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can follow best practices to build a cost-effective AV and backup/recovery environment that meets your company's requirements. For more information, visit The ProSight Ransomware Preparedness Report.

Why Progent Offers the Smart Alternative for Warren, Michigan Businesses
Progent's staff size, breadth and depth of information technology skill, and experience with corporate IT consulting enable small and midsize businesses to sidestep the pitfalls related to excessive reliance on thinly staffed support firms or individual engineers.

Teaming with Progent's Experts allows your business to:

  • Avoid Over Reliance on Individual Consultants
    For IT support, small companies sometimes rely excessively on independent engineers. Though individual support providers carry lower expenses than more substantial support firms and can afford to charge apparently lower rates, they are occasionally spread too thin to react quickly to critical situations. If an independent engineer is occupied with another client, sick, on vacation, or in training, the absence of backup staff may require your business to go without help in case of an emergency. The more your small business expands, network unavailability or difficulties with critical programs get more costly. The money you thought you were saving on a freelancer can evaporate quickly because of lower productivity. In addition, when independent consultants encounter new problems, the lack of a large engineering team to count on for assistance requires them to learn on the job while your organization ends up with the costs for their ongoing training.

  • Gain Access to Experts in Complex IT Issues
    The majority of smaller service organizations or independent engineers specializing in small business network consulting may excel at providing routine fixes but lack the experience to deal cost-effectively with complicated network infrastructures with mixed platforms, many sites, VoIP implementations, remote workers, integrated financial and analytical applications, eCommerce, and specialized business software. Progent's experience with global companies and Progent's extensive staff of experts can be valuable to your small business because enterprise environments are characteristically complicated, integration issues require thorough understanding of in numerous technical areas, and reaching a high level of stability, availability, and protection requires industry-proven best practices.

  • Create a Solid Foundation for Seamless Growth
    Small businesses typically start with an IT system implemented on a shoestring budget. Lacking a carefully designed basis, a series of ad hoc repairs often get piled onto of a weak foundation. As a business grows, stability and scalability issues can obstruct the productivity of the organization. Such environments need proper assessment, smart strategic planning, and in-depth expertise to upgrade to a network infrastructure that can provide the reliable basis to handle critical business requirements and ease future growth.

  • Team with Solution Consultants, Not Resellers
    Small businesses need guidance and education to work through an increasingly complicated array of technology options available for enabling business growth and enhancing efficiency. They do not need a network engineer or service firm that attempts to promote a product. Progent eliminates conflicted motives by not reselling any products. Progent offers services exclusively. This allows Progent to match consulting support with the real interests of customers. Mixing network consulting and product reselling can result in a conflict where the proposed solution is built around a predetermined vendor rather than being based on the actual requirements of a small business.

Get in Touch with Progent
If your Warren, Michigan company needs to contact Progent to ask about network outsourcing, consulting, or tech support, call 800-993-9400 or go to Contact Progent.

Immediate Online Network Assistance
For immediate online assistance, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).
















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