Professional Online Service for Warren, Michigan Computer Networks from Microsoft Certified Consultants
Small companies have typically been ignored by major network support organizations. Some small companies allow themselves to become dangerously dependent on freelance consultants or small consulting firms who lack the size or broad skill sets to respond promptly or efficiently to technical emergencies. Other small businesses turn to mass-market support providers that employ personnel able to offer by-the-numbers solutions to common issues but who are missing the background and versatility to handle the diversity of configurations and lack of standardization typical of small company IT systems.

Progent's proven methodology for providing low-cost and effective network support to small businesses has made Progent one of the most respected Microsoft network consulting organizations in the country. Progent has delivered online help to small businesses in every state in the U.S. and offers onsite technical support in most zip codes.

For mid-size and large companies, Progent can provide co-sourcing services to supplement the subject matter expertise of your in-house IT support staff. Co-sourcing can cut costs and minimize technical risks for big IT initiatives like application development, disaster recover/business continuity preparedness, network security audits, merging datacenters, or software migrations and upgrades.

Progent can in addition offer the services of certified consultants to assist your company to plan and execute your cloud computing strategy.

Core Technical Areas Supported by Progent for Office Networks in Warren, Michigan
Progent provides the support of qualified experts for all facets of business network technology deployed in small and midsize companies and local governments. Technologies supported by Progent's consultants include:

Support Delivery Alternatives for Warren, Michigan Businesses
Progent has a variety of options for providing small and midsize companies with affordable IT services for troubleshooting, consulting, hosting, and IT administration. Progent's model for delivering network support services is based on the Call Center structure common to larger IT groups. Progent's Helpdesk Support Model promotes rapid support, thorough service documentation, reliable follow-through, and tight cost control across an array of IT service delivery alternatives that include remote repairs, on-premises support, high-end consulting, plus server hosting.

  • Remote Support
    Progentís Technical Response Center (TRC) offers urgent and routine online assistance for Windows, Linux, Apple OS X, and Cisco-based systems in the U.S. and globally. Progent's certified support experts can assist clients to troubleshoot and repair hardware and software issues without the expense or delay of travel for onsite support visits. The experience of Progent's network consultants allows them to handle the majority of IT problems quickly. For complex issues, Progent's breadth of knowledge allows the support team to escalate troubleshooting tasks to world-class subject matter experts. Progent offers a streamlined, web-accessible registration procedure for new clients to accommodate urgent situations and Progent charges per minute with zero sign-up charges or minimums, so you pay only for the assistance you receive. Experts available remotely include Cisco-certified CCIE network engineers, Microsoft-qualified MCSE consultants, and CISSP-certified security engineers. Find out more information about Progent's online network troubleshooting services.

  • Onsite Service
    Progent offers onsite technical assistance for registered customers in larger cities in the United States. Progent's on-site support personnel can work in tandem with Progent's remote service engineers to deliver small businesses the best of both worlds: hands-on support technicians when you require them plus the remote help of Progent's worldwide team of IT engineers, security specialists, and business application programmers. The wait time for in-person service calls is usually less than 24 hours. Progent requires no start-up or retainer fee for registering as a Progent customer for on-premises service. Learn more about why to register for Progent's onsite computer service.

  • Help Desk
    Progent's Help Desk Outsourcing Services are intended for all businesses who need prompt and reliable access to a professional Contact Center with efficient phone assistance, online repair capability, and enough technical depth for all needed escalation. Because small and midsize companies usually are constrained by tight information technology budgets and can spare scant executive attention for handling network support tasks, Progent's Contact Center Services can be the most cost-effective way to ensure that business computer systems stay up and running. Read more about Progent's Helpdesk outsourcing services.

  • Consulting Expertise
    Progent offers small and midsize businesses budget-friendly availability of world-class IT professionals who can provide help with critical technologies including Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server expertise, Cisco network architecture, company-wide network security engineering, high availability network engineering, server virtualization solutions, plus configuration, customization and training for business applications such as financials, ERP, business analytics, CRM, and productivity packages. Progent can provide assistance with one-shot projects such as site moves and massive system migrations, longer term initiatives such as business reporting software development and customization, database software development and administration support, and web design, continuing support including server monitoring and network administration, or emergency services like data restoration and virus cleanup.

  • Application Server Hosting
    Progent offers hosting for key applications like Exchange and SQL Server to provide small and midsize businesses with greater degrees of availability, security, and recoverability than is possible with the type of on-site data center that is achievable for most small and midsize businesses. Because Progent uses the same facilities that support the gear of many of the planet's biggest information technology organizations, Progent can save you the expense of creating and managing the systems needed for enterprise-class environmental control, power failover, and uninterruptible Internet access. For managed applications, Progent can also make sure that upgrades and revisions remain current, security and efficiency is continually monitored, and systems and data files are consistently backed up and ready for full and prompt recovery. Learn additional information about Progent's hosting services for Exchange and other mission-critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting offers comprehensive hosting for the entirety of a small or midsize company's production servers in an environment that not only delivers the top level of fault-tolerance and extensibility but that is also convenient for clients to transfer to another support provider or to move in-house whenever your circumstance calls for it. Progent's Private Cloud hosting service is built around proven virtualization techniques that permit companies with mixed environments to benefit significantly on the costs of capital equipment, infrastructure support, and IT management while achieving enterprise-class reliability and an unparalleled level of vendor options. In contrast to conventional SaaS hosting models, Progent's Private Cloud Hosting Service covers all server-based applications in a single centrally administered solution, can support the multi- OS and non- standardized networks typical of smaller companies, and keeps control of the software licenses in the client's hands so that moving to a different virtualized host is quick, reliable, and inexpensive. This avoids ending up a prisoner of a specific hosting provider while still providing all the cost savings associated with SaaS hosting alternatives.

  • Hybrid Cloud Planning and Integration Services
    Progent can provide advanced remote support to help companies of all sizes connect their IT infrastructure with leading public clouds such as Microsoft Azure and Amazon Web Services. Progent can help your it team to plan and administer cost-effective ecosystems that support Windows and Linux operating systems and applications in either cloud-centric systems or in hybrid network models that utilize local IT assets as well as cloud services. To assist you to incorporate public clouds with physical datacenters, Progent offers a range of public cloud integration support services that include Office 365 integration with on-premises installations of Exchange, Microsoft Azure design and integration services, Amazon AWS cloud migration, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has more than 15 years of background delivering advanced consulting support remotely, and Progent can make sure you successfully carry out your cloud migration initiatives quickly and affordably.

Unique Advantages of Teaming with Progent
As a Microsoft Gold Certified Partner and a Microsoft Small Business Specialist, Progent is an acknowledged leader in supporting the fundamental network software and office productivity applications used by the majority of small and medium-size companies and local governments. As a Cisco-authorized partner, Progent also offers help for an increasingly sophisticated collection of network products including firewalls, routers and switches, VoIP solutions, and wireless access. In addition, Progent's CISSP-certified security experts, CISM-certified security professionals, CISA-certified security audit consultants and GIAC-qualified information assurance experts offer a business-wide perspective on system security and can assist with advanced security projects such as SIEM solutions to help enterprises comply with industry guidelines and government mandates for IT data security and reporting.

The breadth and size of Progent's engineering team bring a powerful array of advantages to organizations wishing to maximize the productivity of their information network within an affordable budget. These advantages include:

  • Best Industry Practices
    Progentís staff of Microsoft and Cisco qualified consultants average longer than ten years of real-world industry background, at the front lines of network service, performing a wide variety of technical projects for a large array of customers. Each Progent support professional shares a refined set of personal best practices which are incorporated into shared leading practices standards that Progent teaches its support team. This ensures that you get not just expert IT help, but also a consultant with proven methods for solving real-world network problems rapidly. Read additional information about Progent's best practices for network consulting.

  • Value Pricing Structure
    Progent's pricing policy is to charge for online service and on-site visits by the minute. Consequently, you are billed only for received support. Progent does not impose a higher rate for after-hours or urgent service, and Progent does not bill for travel except for urgent calls where on-site time is less than four hours. In addition, Progent applies no sign-up fee and asks no retainer for support services delivered during normal working hours. Many service firms impose substantial minimum fees or bill in increments of a quarter hour or longer. Progent's one-minute billing granularity does away with big bills for fast fixes. Another benefit of granular invoicing is that your company will be less inclined to permit simple problems to stay unaddressed until they grow into major ones. Find out more details about Progent's value pricing for IT outsourcing.

  • Comprehensive Reporting of Network Services
    Progent has developed a comprehensive service reporting system that stores and organizes detailed documentation for all delivered support activities. Unlike many freelance consultants or local support organizations who provide scant documentation or details of services performed, each service delivered by Progent is accompanied by comprehensive documentation. Every Progent staff member has use of the support documentation given by every consultant to every customer. The practice of detailing and organizing support records allows more efficient service and avoids a slew of typical problems such as when a service client is effectively held hostage to a consultant who wonít release vital service information. Read more concerning Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent is committed to information transfer from Progent's consultants to customers. By educating clients to deal with problems that are within their scope, Progent can focus on offering hard-to-find skills where Progent has few competitors. Small companies who utilize independent service providers or who maintain internal support personnel gain when Progent transfers knowledge about new technology and tested processes to make their networks more robust, protected, and productive. Find out more details concerning Progent's knowledge transfer services.

How to Contact Progent
If your Warren, Michigan business wants to contact Progent to ask about network outsourcing, consulting, or tech support services, call 800-993-9400 or see Contact Progent.

Immediate Remote Network Support
For immediate online help, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).

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