Low-cost Computer Troubleshooting from Microsoft Qualified Experts for Businesses in Warren, MI
By delivering world-class know-how whenever you need it, providing specialized knowledge for critical business applications, providing innovative services such as virtual server hosting, billing solely for help delivered, and charging no setup fees or retainers for standard services, Progent enables you to increase the business value of your It network and reduce support expenses. Progent appreciates that network protection, reliability, and performance are just as critical to small companies as to major corporations but that small companies lack the economy of scale to invest heavily in computer technology and in-house service groups. Progent's basic value proposition is that no network support organization can match Progent's ability to provide the network support your business needs when you need it and at prices you can justify.

For medium-size and enterprise businesses, Progent offers co-sourcing support to add to the skills of your internal IT support personnel. This can cut costs and help meet schedules for major projects such as application programming, disaster recovery planning and testing, network security evaluations, office consolidations, or software migrations and upgrades.

Progent can also offer access to certified experts to assist your business to plan and implement a sensible cloud strategy.

Key Products and Technologies Serviced by Progent for Business Networks in Warren, Michigan
Progent's nationwide team of industry certified support professionals provides support for all facets of network technology found in companies of any size. Areas served by Progent in and around Warren include:

Service Delivery Alternatives Available for Warren, Michigan Businesses
Progent has a selection of options for providing small businesses with cost-effective IT services for technical support, consulting, hosting services, and network management. Progent's paradigm for delivering IT support is based on the Call Center structure common to big IT support organizations. Progent's Helpdesk Service Model promotes rapid response, thorough activity records, dependable follow-up, and strict expense monitoring for a range of IT service delivery options that include online repairs, in-person help, high-end consulting, as well as server and application hosting.

  • Online Support
    Progentís Technical Response Center provides urgent and routine online service for Microsoft Windows, Linux, Apple, and Cisco-based systems in the United States and worldwide. Progent's certified support professionals can assist customers to troubleshoot and repair hardware and software issues without the cost or time loss of on-premises service calls. The experience of Progent's network engineers allows them to resolve most network problems rapidly. For the most complex issues, Progent's breadth of expertise makes it possible to escalate trouble tickets to advanced specialists. Progent provides a streamlined, web-accessible registration procedure for new customers to accommodate urgent network problems and Progent bills by the minute with no startup charges or minimums, so you pay only for the help you receive. Experts you can access remotely include Cisco-qualified CCIEs, Microsoft-qualified MCSE consultants, and CISA-certified security engineers. Find out more information concerning Progent's remote network support services.

  • On-site Support
    Progent offers onsite technical assistance for signed-up customers in major metropolitan areas in the United States. Progent's onsite service technicians can operate in conjunction with Progent's online service experts to give small and midsize businesses the best of both worlds: hands-on support technicians when you need them as well as the remote expertise of Progent's worldwide team of IT engineers, security specialists, and business software programmers. The wait time for in-person support calls is usually less than 24 hours. There is no start-up or retainer fee for registering as a Progent client for onsite service. Find out more details concerning why to register for Progent's onsite computer support.

  • Help Desk Call Center
    Progent's Contact Center Outsourcing Services are designed for small and midsize businesses and local governments who need prompt and reliable support from a professional Help Desk Call Center with effective telephone support, online troubleshooting capability, and enough technical strength for all needed escalation. Because smaller companies typically have tight information technology funds and can spare little executive attention for dealing with IT support tasks, Progent's Contact Center Services can be the most cost-effective way to make sure that small business computer systems are always up and running. Read more about Progent's Help Desk services.

  • Consulting Services
    Progent provides small and midsize companies budget-friendly availability of enterprise-class consultants who can provide assistance with critical technologies such as Windows 2016 Hyper-V hybrid cloud solutions, Windows Server support, Cisco network architecture, network security consulting, fault tolerant network design, virtualization solutions, plus configuration, programming and training for business applications such as accounting, ERP, reporting, sales automation, and productivity packages. Progent can help with one-time projects such as site moves and major system migrations, extended projects such as business reporting application programming and customization, relational database software development and administration services, and web design, on-going services such as System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting for IT infrastructure monitoring and system administration, or urgent response such as data restoration and malware removal.

  • Application Server Hosting
    Progent offers hosting for mission-critical business applications such as Microsoft Exchange Server and Microsoft SQL Server in order to provide small and midsize companies with higher levels of availability, security, and recoverability than is possible with the class of in-house data center that is achievable for most small companies. Because Progent utilizes the same data centers that host the gear of many of the world's largest IT companies, Progent can eliminate the cost of building and maintaining the systems needed for enterprise-class environmental control, electrical backup, and redundant Internet access. For hosted applications, Progent can also see to it that upgrades and revisions remain updated, protection and performance is constantly tracked, and systems are regularly archived and available for full and prompt restoration. Learn additional information concerning Progent's hosting for Microsoft Exchange Server and other critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting offers comprehensive hosting for the entirety of a small or midsize company's production servers in a setting that not only delivers the highest level of availability and scalability but that is also convenient for clients to transfer to another support provider or to bring internally if your circumstance warrants it. Progent's Private Cloud hosting service is based on tested virtual server techniques that allow companies with mixed networks to benefit dramatically on the expense of hardware, infrastructure maintenance, and IT administration while getting enterprise-class reliability and an unprecedented degree of vendor independence. In contrast to conventional Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting Service encompasses all server-based applications in one centrally administered solution, can handle the mixed- OS and loosely standardized networks typical of small businesses, and keeps control of the software in the customer's possession so that moving to a different virtualized system is quick, reliable, and inexpensive. This avoids ending up a captive to a specific hosting service while still offering all the cost savings related to ASP and SaaS hosting services.

  • Hybrid Cloud Planning and Integration Consulting
    Progent can provide advanced remote support services to help companies of any size integrate their networks with leading public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can help your it team to design and administer hybrid ecosystems that can include Windows and Linux systems and apps in both cloud-based solutions or in hybrid network models that utilize physical resources along with public clouds. To assist you to integrate public clouds with networks, Progent offers a variety of public cloud migration services that include Office 365 integration with on-premises installations of Exchange, Azure design and integration consulting, Amazon Web Services cloud migration, and Amazon Web Marketing Service programming and debugging. Progent has over 15 years of background providing advanced consulting support remotely, and Progent can make sure you successfully carry out your cloud integration initiatives quickly and affordably.

Why Progent Offers the Right Choice for Warren, Michigan Businesses
Progent's size, breadth of technical expertise, and familiarity with corporate network support allow small businesses to sidestep the pitfalls associated with over reliance on thinly staffed service organizations or independent consultants.

Teaming with Progent's Experts enables your small business to:

  • Prevent Excessive Reliance on Individual Support Consultants
    For IT services, small businesses sometimes rely heavily on freelance engineers. Though individual support providers carry lower expenses than more substantial IT service organizations and can typically bill apparently lower rates, individuals are often too overworked to respond quickly to urgent problems. If a freelance engineer is occupied with another customer, ill, on vacation, or in class, the lack of replacement personnel may force your business to go without assistance in case of a crisis. As your small business grows, system downtime or difficulties with critical applications become more expensive. The dollars you thought you were conserving on a freelancer can disappear quickly due to lost productivity. In addition, when freelance consultants confront unfamiliar problems, the unavailability of a large consulting team to fall back on for assistance requires them to train in place while your organization ends up footing the costs for their continuing education.

  • Gain Access to Experts in Advanced IT Issues
    Many smaller service organizations or independent engineers focused on small company network support may excel at delivering routine fixes but don't have the background to work cost-effectively with complicated IT configurations that have a variety of platforms, multiple sites, Voice over IP implementations, remote workers, interconnected financial and analytical software, eCommerce, and custom business software. Progent's background with global companies and Progent's large staff of specialists can benefit your business because enterprise environments are by nature complicated, support problems require thorough understanding of in numerous technical disciplines, and reaching a high degree of robustness, availability, and security calls for enterprise-tested best practices.

  • Build a Firm Basis for Seamless Growth
    Small businesses often begin with an IT system cobbled together on a shoestring budget. Without a proper architecture, a sequence of improvised repairs commonly get piled on top of a tenuous structure. As a business grows, stability and expandability issues can hinder the success of the organization. Such environments require thorough assessment, intelligent strategic analysis, and broad-based expertise to migrate to an IT infrastructure that can act as the solid foundation to handle current business needs and ease downstream growth.

  • Work with Solution Providers, Not Resellers
    Small companies require direction and education to work through an increasingly complicated maze of IT options offered for enabling growth and enhancing productivity. They do not need a network consultant or service organization that tries to promote products. Progent eliminates conflicts of interest by not reselling any products. Progent sells services and expertise only. This allows Progent to match technical services with the real needs of clients. Combining IT support and product selling can result in a conflict where the proposed solution is based on a preselected technology instead of being based on the actual needs of a customer.

Contact Progent
In case your Warren, Michigan business wants to get in touch with Progent about IT outsourcing, consulting, or technical support services, call 800-993-9400 or see Contact Progent.

Immediate Online Technical Assistance
For immediate online technical support, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).
















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