Warren, MI Remote Support from Certified Computer Service Experts
Progent's computer network tech support services can provide your Warren, MI business low cost and reliable support from world-class computer experts. By providing IT consulting help when you require it, providing advanced expertise for vital applications, offering value-added support such as automated network monitoring, and charging only for support you receive, Progent gives your Warren, Michigan business an economical solution for optimizing the productivity of small office information systems. Whether you run an on-premises system, connect to cloud infrastructure, or have a hybrid cloud-and-local solution, Progent is the smart choice for businesses to build and manage a reliable and secure IT system and to have fast availability of the experienced consulting usually restricted to businesses who can afford a sizeable internal information technology organization.

For larger businesses, Progent can provide co-sourcing and project management services to reinforce the technical skills of your internal network support team. This can save money and help meet schedules for big projects such as software development, disaster recovery planning and testing, security audits, office consolidations, or technology migrations.

Progent can also provide the services of accredited experts to help your business to plan and implement your cloud computing strategy.

Primary Practice Areas Serviced by Progent for Companies in Warren, Michigan
Progent's national group of industry certified consultants provides help for virtually all facets of network systems used by companies of any size. Areas served by Progent in and around Warren include:

Support Delivery Alternatives Available for Warren, Michigan Companies
Progent has a selection of alternatives for providing small businesses and local governments with affordable IT services for technical support, consulting, hosting, and network administration. Progent's paradigm for delivering IT support is built on the Help Desk Call Center structure common to larger IT support organizations. Progent's Help Desk Support Model ensures rapid support, comprehensive service records, dependable follow-up, and strict cost monitoring across a range of IT service delivery options that include online troubleshooting, onsite support, high-end consulting, as well as server hosting.

  • Remote Support
    Progentís Technical Response Center (TRC) provides emergency and routine online support for Windows, Linux, Apple OS X, and Cisco-based systems in the U.S. and worldwide. Progent's seasoned service experts can help customers to analyze and repair network issues without the cost or delay of in-person service calls. The background of Progent's IT consultants allows them to resolve most network issues rapidly. For complex problems, Progent's breadth of knowledge allows the support team to escalate trouble tickets to world-class subject matter experts. Progent offers a streamlined, web-accessible registration process for first-time customers to accommodate urgent situations and Progent charges per minute with no startup charges or minimums, so you pay only for the assistance you get. Specialists available remotely include Cisco-qualified CCIE network engineers, Microsoft-certified MCSE consultants, and CISSP-certified security engineers. Find out more information about Progent's online network troubleshooting services.

  • Onsite Support
    Progent offers onsite computer support for signed-up clients in larger cities in the U.S. Progent's onsite service personnel can operate in tandem with Progent's online service engineers to give small and midsize companies the optimal solution: onsite service technicians when you need them as well as the on-line expertise of Progent's seasoned staff of network engineers, security specialists, and business software programmers. The response time for in-person service visits is usually less than 24 hours. Progent requires no start-up or retainer fee for registering as a Progent customer for onsite service. Learn more details concerning how to sign up for Progent's in-person network service.

  • Phone Support
    Progent's Help Desk Services are intended for small and midsize companies who require prompt and reliable access to an online Helpdesk with effective telephone assistance, remote troubleshooting tools, and sufficient technical strength for all needed problem escalation. Since small and midsize companies usually are constrained by limited IT funds and can provide scant management bandwidth for dealing with network support, Progent's Contact Center Services could be the most efficient option to make sure that small business information networks stay productive. Learn more details concerning Progent's Helpdesk outsourcing services.

  • IT Consulting Services
    Progent offers small and midsize companies affordable access to world-class IT professionals who can deliver assistance with critical technologies such as Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server expertise, Cisco network infrastructure, company-wide network security engineering, non-stop it system design, virtualization solutions, plus configuration, programming and support for business software such as financials, operations, reporting, sales automation, and office productivity packages. Progent can provide assistance with one-time projects such as site relocations and massive software migrations, extended initiatives such as management information software development and customization, relational database application programming and DBA support, and web design, continuing support such as Microsoft System Center 2012 Operations Manager support and Operations Manager 2016 consulting for IT infrastructure health monitoring and system management, or urgent response like disaster recovery and virus cleanup.

  • Application Hosting
    Progent can host vital business applications like Microsoft Exchange Server and SQL Server in order to provide small and midsize businesses with greater levels of availability, security, and performance than is feasible with the class of on-site data center that is achievable for most small and midsize companies. Because Progent utilizes the same facilities that support the equipment of some of the world's largest IT organizations, Progent can save you the investment in creating and maintaining the infrastructure needed for enterprise-class environmental control, electrical failover, and redundant Internet access. For hosted application servers, Progent can also see to it that patches and revisions remain current, protection and performance is continually tracked, and systems are regularly backed up and available for complete and rapid recovery. Learn additional information about Progent's hosting for Exchange and other critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting provides complete hosting for the entirety of a small or midsize organization's servers in an environment that not only delivers the highest degree of dependability and extensibility but that is in addition easy for clients to migrate to a different support provider or to move in-house whenever your situation calls for it. Progent's Private Cloud hosting service is structured around proven virtualization techniques that allow businesses with mixed environments to save dramatically on the costs of hardware, infrastructure support, and IT administration while getting world-class availability and an unparalleled level of vendor options. Unlike conventional Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting covers all server-based software in one centrally managed solution, can support the multi- platform and loosely standardized networks common with smaller companies, and retains ownership of the licenses in the client's possession so that migrating to a different virtual system is fast, safe, and inexpensive. This eliminates ending up a captive to a single hosting service while still providing all the economies related to ASP and SaaS hosting alternatives.

  • Hybrid Cloud Planning and Integration Consulting
    Progent offers expert remote consulting services to help organizations of any size connect their information networks with leading public cloud platforms including Microsoft Azure and Amazon Web Services. Progent can assist you to design and manage hybrid ecosystems that can include Windows and Linux systems and apps in either cloud-only systems or in hybrid architectures that seamlessly combine local resources as well as public clouds. To help you to integrate public clouds with networks, Progent offers a range of cloud migration services that include Office 365 Exchange Online integration with on-premises installations of Exchange, Azure planning and integration consulting, Amazon Web Services cloud migration, and Amazon Web Marketing Service programming and debugging. Progent has more than 15 years of experience delivering high-level consulting expertise online, and Progent can make sure you complete your cloud migration projects quickly and within your budget.
Progent's Fixed-price Managed Services for Remote Network Management
Progent's affordable ProSight series of managed services is designed to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all aspects of information assurance. ProSight managed services offered by Progent include:
  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email security solution that incorporates the services and infrastructure of leading data security vendors to deliver web-based control and comprehensive security for your inbound and outbound email. The powerful structure of Progent's Email Guard managed service combines cloud-based filtering with a local gateway device to provide advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. The Cloud Protection Layer acts as a preliminary barricade and blocks the vast majority of threats from reaching your network firewall. This reduces your exposure to external attacks and conserves system bandwidth and storage. ProSight Email Guard's on-premises security gateway device provides a deeper layer of analysis for incoming email. For outgoing email, the onsite gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and encryption. The on-premises gateway can also help Exchange Server to monitor and safeguard internal email traffic that originates and ends within your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data leakage protection.

  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates cutting edge behavior machine learning tools to defend endpoints and servers and VMs against new malware attacks like ransomware and email phishing, which easily escape legacy signature-matching AV tools. ProSight Active Security Monitoring safeguards local and cloud resources and offers a single platform to address the complete threat lifecycle including blocking, identification, mitigation, remediation, and forensics. Key features include one-click rollback using Windows VSS and real-time network-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight DPS: Managed Backup and Recovery
    ProSight Data Protection Services offer small and mid-sized organizations a low cost and fully managed service for secure backup/disaster recovery (BDR). For a low monthly cost, ProSight Data Protection Services automates and monitors your backup processes and enables fast restoration of critical files, apps and virtual machines that have become unavailable or corrupted due to hardware failures, software bugs, disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's backup and recovery consultants can provide world-class support to set up ProSight DPS to to comply with government and industry regulatory requirements like HIPPA, FINRA, PCI and Safe Harbor and, when needed, can help you to restore your critical information. Learn more about ProSight DPS Managed Cloud Backup.

  • ProSight WAN Watch: Network Infrastructure Management
    Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for smaller businesses to map out, track, reconfigure and debug their networking hardware such as switches, firewalls, and load balancers plus servers, printers, endpoints and other networked devices. Incorporating cutting-edge RMM technology, WAN Watch ensures that network maps are kept current, captures and manages the configuration of almost all devices connected to your network, tracks performance, and sends alerts when issues are detected. By automating tedious management and troubleshooting activities, ProSight WAN Watch can knock hours off common tasks such as making network diagrams, reconfiguring your network, finding devices that require important software patches, or identifying the cause of performance problems. Learn more details about ProSight WAN Watch network infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management (RMM) technology to help keep your network operating efficiently by checking the health of critical assets that power your business network. When ProSight LAN Watch detects an issue, an alert is sent automatically to your specified IT management personnel and your assigned Progent consultant so that all potential issues can be addressed before they have a chance to disrupt your network Learn more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a protected fault tolerant data center on a high-performance virtual host configured and managed by Progent's network support experts. Under Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the OS software, and the apps. Since the environment is virtualized, it can be moved immediately to a different hardware environment without requiring a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, find and protect data about your IT infrastructure, procedures, business apps, and services. You can quickly find passwords or serial numbers and be alerted automatically about upcoming expirations of SSLs or warranties. By updating and organizing your IT documentation, you can eliminate up to half of time spent looking for critical information about your IT network. ProSight IT Asset Management includes a common repository for holding and sharing all documents related to managing your network infrastructure such as recommended procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT information. Whether youíre planning enhancements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you require as soon as you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and mid-size organizations to get an objective assessment of the health of their information system. Powered by some of the leading remote monitoring and management platforms available, and supervised by Progent's world-class team of information technology experts, ProSight Network Audits show you how closely the configuration of your essential infrastructure devices adhere to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate benefits like a cleaner Active Directory environment. Both versions also come with one year of cutting-edge remote network monitoring and management. Advantages can include easier management, improved compliance with information security regulations, higher utilization of network resources, quicker problem resolution, more dependable backup and restore, and increased uptime. Learn more about Progent's ProSight Network Audits network infrastructure assessment.

Unique Advantages of Teaming with Progent
As a Microsoft Gold Partner and Small Business Specialist, Progent is an acknowledged expert at the fundamental system software and productivity applications used by most small and mid-size companies and local governments. As a Cisco-certified partner, Progent also can provide help for an ever more complex array of infrastructure technologies including firewalls, routers and switches, VoIP options, and wireless networking. In addition, Progent's CISSP-certified security experts, CISM-qualified security engineers, CISA-authorized security audit consultants and GIAC-authorized information assurance experts offer a business-wide view of network security and can help with complex security programs like Security information and Event Management (SIEM) solutions to help companies meet industry guidelines and government mandates for IT information protection and reporting.

The scope and size of Progent's consulting team bring a unique array of advantages to companies trying to maximize the productivity of their IT system within a reasonable budget. These advantages include:

  • Best Practices
    Progentís team of Microsoft and Cisco certified experts average more than ten years of real-world professional background, in the trenches of IT support, performing a broad variety of technical projects for an extensive mix of businesses. Each Progent consultant shares a refined set of personal best practices which are combined into company-wide best practices training that Progent teaches its support personnel. This means that you get not just expert IT skills, but also a support engineer with proven methods for solving actual IT problems efficiently. Learn additional information concerning Progent's best practices for network consulting.

  • Granular Pricing
    Progent's pricing policy is to bill for remote service and in-person visits per minute. As a result, you pay only for delivered services. Progent does not demand a higher rate for after-hours or urgent service, and Progent does not charge for travel except for emergency calls where on-site time is less than four hours. Also, Progent imposes no startup fee and requires no monthly commitment for support services delivered during regular working hours. Many support firms impose substantial minimum fees or charge in increments of a quarter hour or longer. Progent's small billing granularity avoids major invoices for fast repairs. An additional benefit of by-the-minute invoicing is that your company will not be tempted to permit less critical issues to fester until they become major ones. Find out more about Progent's value pricing for IT outsourcing.

  • Complete Reporting of IT Support
    Progent has created a comprehensive support reporting system that records and organizes detailed documentation for all delivered support activities. Unlike some independent consultants or local support organizations who provide scant documentation or specifics of services done, each service delivered by Progent is tracked by full documentation. Each Progent staff member has use of the service reports sent by every consultant to each client. The discipline of detailing and organizing service records allows more effective support and avoids a variety of common problems such as when a service customer is virtually held captive to a consultant who wonít release vital service information. Read additional information about Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent is committed to information transfer from Progent's support experts to clients. By educating clients to deal with problems that are within their comfort zone, Progent is able to concentrate on providing hard-to-find services where Progent has little competition. Small companies who work with independent consultants or who maintain in-house support personnel gain when Progent passes on information about new technology and tested processes to make their networks more robust, protected, and efficient. Find out more details about Progent's knowledge transfer services.

Contact Progent
In case your Warren, Michigan company wants to get in touch with Progent to ask about IT outsourcing, consulting, or tech support, call 800-993-9400 or go to Contact Progent.

Immediate Remote Network Help
For immediate online technical support, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).
















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