Expert Online Help for Warren, Michigan Networks from Microsoft Certified Consultants
Small companies have typically been overlooked by major IT service organizations. Some small businesses permit themselves to become excessively dependent on freelance engineers or small support firms who lack the bandwidth or extensive skill sets to respond quickly or efficiently to network crises. Other small businesses resort to mass-market support firms staffed with personnel taught to offer standardized solutions to common issues but who do not have the experience and technical scope to deal with the variety of configurations and absence of standardization typical of small company IT networks.

Progent's time-tested methodology for providing affordable and successful technical service to small companies has made Progent among the top Microsoft-certified IT service firms in the industry. Progent has delivered online help to businesses in every state in the U.S. (refer to Progent's customer testimonials).

For mid-size and large businesses, Progent offers co-sourcing services to reinforce the subject matter expertise of your in-house network service group. This can save money and minimize technical risks for major IT initiatives like software design and development, business continuity planning and testing, security evaluations, merging datacenters, or technology migrations.

Progent can also provide access to accredited experts to assist your company to design and implement a sensible cloud strategy.

Primary Areas of Expertise Serviced by Progent for Businesses in Warren, Michigan
Progent's national team of industry certified experts offers support for virtually all facets of information systems used by businesses of any size. Technologies served by Progent in Warren include:

Service Delivery Options for Warren, Michigan Businesses
Progent has a selection of options for providing small and midsize companies and local governments with affordable IT services for technical support, consulting, hosting, and network management outsourcing. Progent's model for delivering network support is based on the Help Desk structure common to larger IT organizations. Progent's Helpdesk Service Mechanism promotes rapid response, thorough activity records, dependable follow-up, and strict expense control across an array of network service delivery modes that include online repairs, onsite support, top-level consulting, as well as server and application hosting.

  • Online Service
    Progentís Technical Response Center provides urgent and scheduled remote assistance for Windows, Linux, Apple OS X, and Cisco-based systems in the United States and globally. Progent's certified support experts can help customers to troubleshoot and repair hardware and software problems without the expense or delay of on-premises support calls. The experience of Progent's network consultants allows them to handle the majority of network problems quickly. For the most challenging issues, Progent's depth of expertise makes it possible to escalate trouble tickets to world-class subject matter experts. Progent provides a convenient, web-based signup process for new customers to accommodate emergency network problems and Progent bills per minute with no sign-up charges or time minimums, so you are invoiced only for the support you get. Specialists available online include Cisco-certified CCIE network engineers, Microsoft-certified MCSE consultants, and GIAC-certified security engineers. Learn more information concerning Progent's remote network support services.

  • Onsite Service
    Progent provides onsite technical support for signed-up customers in larger cities in the United States. Progent's on-site support personnel can work in conjunction with Progent's online service experts to give small companies the best of both worlds: onsite support professionals when you need them as well as the remote expertise of Progent's seasoned staff of IT consultants, security professionals, and business software developers. The response time for in-person support calls is typically under 24 hours. Progent requires no sign-up or retainer charge for becoming a Progent client for on-premises service. Find out more details concerning how to register for Progent's onsite computer service.

  • Help Desk
    Progent's Helpdesk Outsourcing Services are designed for small and midsize companies who need fast and dependable support from an online Helpdesk with effective telephone assistance, online repair tools, and enough technical depth for full problem escalation. Since small and midsize companies typically are constrained by limited IT funds and can provide little management attention for handling IT support, Progent's Helpdesk Services could be the most cost-effective way to make sure that business information systems stay up and running. Read more about Progent's Helpdesk outsourcing services.

  • Consulting Services
    Progent provides small and midsize businesses affordable availability of enterprise-class consultants who can deliver help with critical technologies such as Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Windows Server expertise, Cisco network infrastructure, company-wide network security consulting, fault tolerant it system consulting, virtual server strategies, plus integration, customization and support for small business software including financials, operations, management reporting, sales automation, and office productivity software. Progent can help with short-term projects such as site moves and major system upgrades, longer term initiatives such as business reporting application programming and support, database software development and DBA services, and web development, on-going services such as System Center 2012 Operations Manager expertise and Operations Manager 2016 consulting for network health monitoring and network management, or urgent services like data restoration and virus removal.

  • Application Hosting
    Progent offers hosting for mission-critical business applications such as Microsoft Exchange Server and MS SQL to provide small companies with greater degrees of reliability, protection, and recoverability than is possible with the class of in-house data center that is achievable for most small companies. Since Progent uses the same data centers that host the equipment of many of the world's largest IT organizations, Progent can eliminate the cost of building and maintaining the infrastructure needed for enterprise-class cooling, electrical backup, and redundant Internet access. For hosted application servers, Progent can also see to it that upgrades and service packs remain updated, protection and efficiency is continually tracked, and systems are regularly backed up and ready for complete and rapid restoration. Find out additional information about Progent's hosting for Exchange and other critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service provides full hosting services for the entirety of a small or midsize company's servers in a setting that not only provides the highest level of dependability and extensibility but that is in addition simple for customers to transfer to a different support provider or to bring in-house whenever your circumstance warrants it. Progent's Private Cloud hosting is structured around mature virtual server techniques that permit small businesses with mixed environments to save dramatically on the costs of capital equipment, system maintenance, and network administration while achieving world-class dependability and an unprecedented level of vendor flexibility. Unlike ordinary Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting covers all server-centric applications in one centrally managed package, can support the mixed- OS and loosely standardized environments common with small businesses, and retains control of the software licenses in the client's hands so that migrating to a new virtual system is fast, safe, and inexpensive. This avoids ending up a captive to a single hosting provider while still providing all the savings related to SaaS hosting alternatives.

  • Hybrid Cloud Planning and Integration Services
    Progent offers advanced online support services to help businesses of all sizes connect their IT infrastructure with popular public clouds including Azure and Amazon Web Services (AWS). Progent can assist you to plan and manage cost-effective environments that can include Windows and Linux systems and applications in either cloud-centric systems or in hybrid architectures that utilize local resources along with public clouds. To assist you to incorporate public clouds with physical datacenters, Progent can provide a variety of cloud integration services such as Office 365 Exchange Online integration with on-premises Exchange deployments, Microsoft Azure design and integration services, Amazon AWS cloud integration, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has over 15 years of background providing advanced consulting expertise remotely, and Progent can help you complete your cloud migration initiatives on schedule and within your budget.
Progent's Flat-rate Managed Services for Remote IT Management
Progent's affordable ProSight family of outsourced network management services is intended to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all facets of information assurance. ProSight managed services offered by Progent include:
  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes next generation behavior-based machine learning technology to defend endpoints and physical and virtual servers against new malware attacks such as ransomware and file-less exploits, which easily escape legacy signature-based anti-virus products. ProSight ASM safeguards on-premises and cloud resources and provides a unified platform to automate the entire malware attack lifecycle including blocking, identification, mitigation, cleanup, and forensics. Top features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Unified Endpoint Protection
    ProSight Enhanced Security Protection (ESP) managed services offer economical in-depth protection for physical and virtual servers, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced heuristics for round-the-clock monitoring and responding to security threats from all vectors. ProSight ESP delivers two-way firewall protection, penetration alerts, endpoint control, and web filtering through leading-edge tools packaged within a single agent accessible from a single console. Progent's data protection and virtualization consultants can assist your business to plan and implement a ProSight ESP environment that meets your company's unique requirements and that helps you prove compliance with legal and industry data protection regulations. Progent will help you specify and configure policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that require urgent action. Progent's consultants can also assist your company to install and test a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup
    ProSight Data Protection Services from Progent provide small and mid-sized organizations an affordable end-to-end service for reliable backup/disaster recovery (BDR). For a fixed monthly cost, ProSight DPS automates your backup processes and enables fast restoration of critical data, apps and virtual machines that have become unavailable or damaged as a result of component failures, software bugs, disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, plus Hyper-V and VMware images. Critical data can be protected on the cloud, to an on-promises storage device, or to both. Progent's backup and recovery consultants can deliver world-class support to configure ProSight DPS to be compliant with regulatory standards like HIPPA, FINRA, and PCI and, when necessary, can help you to restore your critical data. Learn more about ProSight DPS Managed Cloud Backup.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized organizations to map, track, reconfigure and debug their connectivity appliances like routers and switches, firewalls, and load balancers plus servers, printers, client computers and other devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that network maps are always current, copies and displays the configuration of virtually all devices connected to your network, tracks performance, and generates alerts when potential issues are detected. By automating time-consuming network management processes, ProSight WAN Watch can cut hours off ordinary chores like network mapping, reconfiguring your network, finding appliances that require critical updates, or resolving performance issues. Find out more details about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption platform that incorporates the technology of leading data security companies to deliver web-based control and world-class protection for all your inbound and outbound email. The hybrid structure of Progent's Email Guard combines a Cloud Protection Layer with a local security gateway appliance to offer advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based threats. ProSight Email Guard's cloud filter serves as a preliminary barricade and blocks the vast majority of unwanted email from making it to your network firewall. This reduces your exposure to inbound threats and saves system bandwidth and storage. ProSight Email Guard's on-premises gateway appliance provides a further level of inspection for incoming email. For outbound email, the local gateway provides anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The local security gateway can also assist Exchange Server to monitor and protect internal email traffic that stays within your security perimeter. Find out more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data loss protection.

  • ProSight LAN Watch: Server and Endpoint Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management techniques to keep your IT system operating at peak levels by checking the state of critical assets that drive your information system. When ProSight LAN Watch uncovers an issue, an alarm is transmitted immediately to your specified IT personnel and your assigned Progent consultant so that any potential issues can be resolved before they can disrupt your network Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a secure Tier III data center on a fast virtual host set up and managed by Progent's IT support professionals. Under the ProSight Virtual Hosting service model, the customer owns the data, the operating system software, and the apps. Because the environment is virtualized, it can be ported immediately to a different hosting environment without requiring a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, your business is not tied one hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, find and protect information about your IT infrastructure, processes, business apps, and services. You can quickly find passwords or IP addresses and be alerted automatically about impending expirations of SSL certificates or domains. By updating and organizing your network documentation, you can eliminate as much as half of time thrown away looking for vital information about your network. ProSight IT Asset Management features a centralized repository for holding and collaborating on all documents related to managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and relating IT information. Whether youíre making enhancements, doing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the knowledge you need when you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable alternative for small and medium-size businesses to obtain an unbiased assessment of the overall health of their network. Based on a selection of the leading remote monitoring and management (RMM) tools available, and overseen by Progent's world-class team of IT experts, ProSight Network Audits help you see how well the deployment of your core infrastructure assets adhere to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant benefits such as a more manageable Active Directory system. Both also include a year of state-of-the-art remote network monitoring and management (RMM). Benefits can include easier management, improved compliance with government and industry security regulations, higher utilization of IT assets, faster problem resolution, more dependable backup and restore, and higher availability. Learn more about ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service based on a brief interview with a Progent backup/recovery expert. The fact-finding interview is designed to assess your organization's ability to stop or recover quickly after a ransomware attack. Progent will consult with you personally to collect information concerning your existing AV defense and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to deploy an efficient AV and backup environment that aligns with your company's requirements. For additional information, visit Progent's ProSight Ransomware Preparedness Report.

Special Benefits of Working with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is a recognized expert at the baseline system software and productivity programs important to the majority of small and mid-size businesses. As a Cisco-certified partner, Progent also can provide expertise for an increasingly complex collection of network technologies including PIX and ASA firewalls, switches, routers, voice-over-IP options, and wireless networking. In addition, Progent's CISSP-certified security consultants, CISM-qualified security professionals, CISA-certified security audit consultants and GIAC-authorized information assurance experts offer a business-wide perspective on network protection and can help with advanced security projects like Security information and Event Management (SIEM) solutions to help companies meet industry guidelines and government requirements for network data security and reporting.

The breadth and size of Progent's engineering staff offer a unique set of advantages to companies wishing to maximize the productivity of their IT system within an affordable budget. These advantages include:

  • Best Industry Practices
    Progentís team of Microsoft and Cisco qualified consultants average more than ten years of real-world industry experience, at the front lines of IT service, executing a broad variety of IT projects for a large array of businesses. Each Progent support professional shares a proven set of personal best practices which are incorporated into shared best practices standards that Progent instills in its consulting personnel. This ensures that you get not just expert technical skills, but also a support engineer with proven approaches for solving real-world IT problems rapidly. Read more details concerning Progent's best practices for network consulting.

  • Efficient Pricing Structure
    Progent's pricing model is to bill for online support and on-premises visits by the minute. Consequently, you are billed exclusively for received support. Progent does not demand a higher rate for off-hours or urgent support, and Progent does not charge for travel time except for urgent support where on-site work is less than 4 hours. Also, Progent imposes no registration fee and asks no retainer for support services provided during normal working hours. Many support organizations impose substantial minimum payments or charge in increments of fifteen minutes or longer. Progent's small pricing granularity does away with big invoices for fast repairs. An additional advantage of granular pricing is that clients are not inclined to permit minor issues to stay unaddressed until they grow into major problems. Find out additional information about Progent's value pricing for IT outsourcing.

  • Comprehensive Documentation of Delivered Services
    Progent has developed a sophisticated support reporting system that records and organizes detailed documentation for all billed support activities. Unlike some freelance consultants or small service firms who provide minimal documentation or details of services done, each service provided by Progent is tracked by full documentation. Every Progent consultant has use of the support reports given by every staff member to every client. The practice of documenting and archiving service activity allows more effective support and avoids a slew of common problems such as when a support client is virtually held captive to a consultant who refuses to release the keys to the kingdom. Learn more about Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent practices information transfer from Progent's consultants to clients. By educating customers to handle problems that are within their comfort zone, Progent can focus on delivering high-value services where Progent has little competition. Small businesses who work with freelance consultants or who maintain in-house IT staffs benefit when Progent transfers information about new technology and proven processes to make their IT environments more robust, protected, and productive. Learn additional information concerning Progent's knowledge transfer services.

How to Contact Progent
In case your Warren, Michigan business needs to get in touch with Progent to find out about network outsourcing, consulting, or technical support services, phone 800-993-9400 or see Contact Progent.

Immediate Online Technical Assistance
For fast remote assistance, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).
















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