Introduction to Progent's Support Expertise for RIM BlackBerry Technology
RIM BlackBerry Consulting ExpertiseWireless access to messages, address books, calendars, and the web is a vital feature of IT networks for businesses of all types. RIM BlackBerry smartphones are among the most powerful devices for maintaining anywhere, anytime communications. However the network architecture required to support RIM BlackBerry handhelds has become steadily more sophisticated as the demand for fault tolerance and and air-tight security has increased. Progent's RIM certified engineers focus in providing small companies world-class network expertise and troubleshooting services that are affordable and effective.

As a Microsoft certified Partner with years of experience consulting on MS Exchange Server, Progent's consultants can provide broad assistance in incorporating BlackBerry and Microsoft products by delivering services like Microsoft Exchange 2010 support as well as by providing complementary support services like Lync Server 2010 integration and Microsoft Office Communications Server support to manage IM and rich presence. Progent's MS SQL Server 2016 consultants and Microsoft SQL 2014 consultants can set up and troubleshoot your SQL database system to work optimally with BlackBerry BES Server, and Progent's Microsoft System Center Data Protection Manager experts can assist your company to design archiving and restore processes to preserve your data and minimize productivity loss in the event of a crash of your messaging system.

Progent also retains a staff of Cisco certified CCIE network consultants who are available remotely to offer advanced assistance for architecting and troubleshooting your network infrastructure so it supports your BlackBerry system with enterprise levels of resilience, scalability, protection, and maintainability. Cisco Certified Internetwork Experts are elite networking experts who are awarded this top-level certification only as a result of strenuous testing by Cisco. CCIEs can resolve the most intractable problems surrounding network planning, implementation, repair, and service.

Consulting and Technical Expertise for BlackBerry BES Server
Research in Motion's high-end solution for managing large collections of BlackBerry devices is the BlackBerry Enterprise Server (BES). This powerful tool allows Microsoft Exchange Server, Domino, or Groupwise users to transmit and receive emails that are encrypted during transit to ensure maximum data protection. BlackBerry Enterprise Server also streamlines a broad selection of crucial administrative jobs ranging from BlackBerry setup and updates to mobile security and high availability.

BlackBerry Enterprise Server Troubleshooting Help

Progent's BlackBerry-qualified consultants can assist you to utilize BlackBerry Enterprise Server to do routine tasks such as:

  • Deploy and manage applications
  • Schedule device, program, and IT policy updates
  • Upgrade BlackBerry device firmware remotely
  • Manage user and group settings with BES Server's vast selection of policies

Progent's BlackBerry-qualified consultants can also assist you to use BlackBerry BES Server to perform key procedures not available with the entry-level BlackBerry BES Server Express. These tasks include:

  • Set up and manage BlackBerry's fault-tolerant architecture based on virtual servers
  • Install BlackBerry smartphones wirelessly
  • Set custom administration roles
  • Monitor and analyze the integrity of your BlackBerry solution

Expert BlackBerry Technical Support Services Available Remotely from Progent
Progent's authorized BlackBerry engineers are accessible online to provide expert technical help to companies in the Washington region or throughout the state of District of Columbia. Progent's experienced online technical support experts have helped businesses solve network issues and reduce IT service expenses in each state in the U.S. and built a large following of loyal clients. (Refer to Progent's client testimonials.)

Progent offers online consulting support for a wide array of issues related to BlackBerry products such as wireless synchronization, configuration with Exchange Server, setting up BlackBerry BES Server, and strengthening wireless security. Important RIM BlackBerry certifications awarded to Progent's consulting professionals include:

BlackBerry Certified Support Specialist
RIM BlackBerry HelpA Progent BlackBerry Certified Support Specialist can help you to carry out common support operations including configuring BlackBerry handsets and BlackBerry Desktop utilities, adding addresses to the BlackBerry Internet Service, choosing account settings, launching messaging filters, modifying user profiles, upgrading BlackBerry smartphones, sending service books, and installing BlackBerry Desktop Manager to work with your corporate email solution. Progent's seasoned service professionals can in addition help you to troubleshoot a wide array of issues concerning synchronization, device detection, messaging consistency, web browsing, wireless connections, Instant Messaging, workstation application configuration, and Desktop Redirector.

As a leader in providing nationwide online consulting services for small office networks, Progent offers quick and economical access to a BlackBerry Certified Support Specialist. Progent's remote technical support skills keeps your mobile support costs low and, by solving issues promptly, optimizes the productivity of your BlackBerry smartphone clients.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator has high-level skills for installing, administering, tracking, and troubleshooting one or multiple BlackBerry BES Servers in a messaging system based on Microsoft Exchange. Progent's BlackBerry-certified engineer offers support skills in important technologies related to BlackBerry integration including the BlackBerry Enterprise Solution, Microsoft Windows permissions, email and database structure, Microsoft Outlook, firewalls, proxy servers, TCP/IP, and network policies. Progent can assist you to add and delete BlackBerry smartphone clients on Exchange and Microsoft Active Directory, configure, track, and administer BlackBerry BES Server, manage BlackBerry handhelds and user accounts, back up and support storage groups, configure permissions, set up the Mobile Data System (MDS) and IM, implement access control lists, manage Exchange data flow, create, edit, and apply WLAN and Virtual Private Network configurations, set up SNMP traps, and generate management reports based on SNMP results.

Progent's BlackBerry expert can help you with your BlackBerry technology in a number of environments that can include Microsoft Windows 2K, 2003 or 2008 Servers, Microsoft Windows XP, Windows Vista, Windows 7, and Windows 8 workstations, BlackBerry Desktop Manager, VMware, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also assist you to utilize utilities such as BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Enterprise Server Resource Kit, BlackBerryDBBackup, Performance Calculator and SNMP.

BlackBerry Certified Solution Designer
BlackBerry Certified Solution Designer HelpProgent offers the support of a BlackBerry Certified Solution Designer to help your company to design, install, test, troubleshoot, and document a wireless solution built upon the combination of the BlackBerry Enterprise Solution, Microsoft Exchange, and Active Directory. Progent's world-class engineering support services for BlackBerry include business and network needs analysis, system design, installation planning and execution, performance tuning, configuration of a high-availability environment, information backup and disaster recovery planning, and security engineering.

Progent's BlackBerry Certified Solution Designer can work with you and your stakeholders to understand your technical goals and to create a wireless environment that fits within your IT budget and aligns with your business strategy. Progent can explain the implications of your organizational policies on the design of a BlackBerry Enterprise Solution, evaluate your current connectivity architecture's suitability to support a BlackBerry Enterprise Server, help your organization to determine which administration model and equipment match your requirements, and evaluate your messaging system configuration. Progent can also help you understand the performance implications that the BlackBerry Enterprise Server, SQL SQL Server, and Exchange Server have on each other so you can arrive at smart decisions concerning alternatives for software editions, processors and mass storage, network design, and application configuration.

To maximize network protection, Progent's BlackBerry-certified consultant can assist you to choose and enable appropriate security options for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also operate with Progent's CISA and CISM-qualified security specialists to perform company-wide security assessment and compliance validation and suggest enhancements to accommodate your BlackBerry solution.

Contact Progent to Get Assistance from a BlackBerry-Certified Expert
To contact Progent about technical support for BlackBerry wireless integration, call 1-800-993-9400 or refer to Contact Progent.
















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