World-class Online Consulting Expertise for BlackBerry Environments
BlackBerry Online Configuration AssistanceSafe and uninterrupted access from mobile phones to messaging platforms like Exchange Server, Domino, or Novell GroupWise has become mandatory for companies of any size who want to optimize competitiveness. Research in Motion's BlackBerry smartphones and the BlackBerry BES Server are some of the most popular solutions for building and administering mobile communications. But, maintaining efficient BlackBerry environments is increasingly challenging because of the advanced tools that exist to fulfill the demand for world-class protection and fault tolerance. Progent's BlackBerry qualified engineers are experienced at delivering online consulting and support expertise for BlackBerry environments, lowering service costs and taking care of issues more quickly than is possible via traditional on-premises service providers.

Progent has a large team of remote consultants certified to support networks that incorporate products from all popular suppliers. (See technical certifications of Progent's consultants.) Progent's Cisco CCIE network engineers can assist you to manage challenging issues with your network environment. Progent's Apple qualified experts can help your business to interface Macintosh computers with your mobile connectivity environment and can provide support with iPhone integration. Progent's Linux engineers can offer expertise for managing application servers based on all leading distributions of Linux such as RedHat Linux, SUSE, Debian-GNU, CentOS Linux, Ubuntu Linux, Mandriva, PCLlinuxOS, fedora Linux, and Gentoo Linux. This range of support skills permits Progent to offer a one-stop solution for IT consulting needed in multi-vendor networks and avoids the blame game that small organization often confront when trying to find computer support.

Progent's network security engineers have been awarded prestigious security credentials including Certified Information Systems Auditor and Certified Information Systems Security Professional (CISSP). Progent's enterprise-class security professionals can help you make smart choices in selecting from the many options available with configuring BlackBerry BES Server and can also create and validate a corporate-wide security strategy that makes sense for your business. Progent's security consulting services for small companies include two ultra-affordable security inventory testing service packages that enable small companies to get an independent security assessment from a Progent security engineer to uncover possible weaknesses in the security posture you expose on both sides of your security perimeter.

Consulting Services for BlackBerry BES Server
BlackBerry BES Server simplifies administration and maintenance of BlackBerry devices, providing a centralized platform for controlling key tasks like device deployment, updates, and retirement and also providing a strong infrastructure for data protection and fault tolerance. BlackBerry Enterprise Server (BES) delivers transparent integration between Exchange Server, Novell GroupWise, or Lotus messaging servers and BlackBerry handsets and allows wireless synchronization.

BlackBerry Enterprise Server Integration Support

BES Server offers a wealth of data protection capabilities starting with automatic data encryption of messages transmitted between a BlackBerry device and BlackBerry Enterprise Server based on Advanced Encryption Standard or Triple DES. BlackBerry BES Server also allows great flexibility in selecting levels of protection to match the special requirements of your environment. Progent's BlackBerry authorized consultants can help your company to choose powerful security features and activate them wirelessly. Examples of these over-the-air selectable security settings include:

  • Disable a device
  • Erase data from a lost smartphone
  • Disable Bluetooth functionality
  • Enable built-in protection against malicious attacks

BES Server also offers flexibility in selecting how to keep users from installing or executing unsecure or prohibited code. Progent can help you to select blocking processes like:

  • List precisely which programs are allowed on the device
  • Prevent external software from using non-volatile memory on the device
  • Determine what functions external programs can access on the device
  • Restrict the types of access external applications running on the BlackBerry device can establish
  • Prevent all external programs from being loaded or run on the BlackBerry smartphone

Some Ways That Progent Can Help Your Business to Maintain and Support Your BlackBerry Environment
Progent can deliver an experienced BlackBerry support who has earned certifications from RIM in all key facets of BlackBerry integration. Progent's BlackBerry support skills span areas from resolving synchronization problems to designing mobile productivity solutions based on BlackBerry Enterprise Server (BES). These BlackBerry certifications and their respective skill sets include:

BlackBerry Certified Support Specialist
RIM BlackBerry Consulting FirmA Progent BlackBerry Certified Support Specialist can help your company to perform common technical operations including setting up BlackBerry smartphones and BlackBerry Desktop utilities, adding addresses to the BlackBerry Internet Service, choosing account configurations, setting up e-mail filters and auto-signature, editing user profiles, upgrading BlackBerry handsets, sending service books, and configuring BlackBerry Desktop Manager to work with your corporate messaging software. Progent's certified service professionals can also help you to troubleshoot a wide range of problems associated with synchronization, handset detection, email consistency, web browsing, wireless connectivity, IM, workstation application installation, and Desktop Redirector.

As a top innovator in delivering nationwide remote help for small company IT networks, Progent offers quick and economical contact with a BlackBerry Certified Support Specialist. Progent's remote support expertise keeps your mobile technical support expenses low and, by handling problems quickly, optimizes the productivity of your BlackBerry smartphone users.

BlackBerry Certified Server Support Specialist
Blackberry Support ServicesProgent's BlackBerry Certified Server Support Specialist has the knowledge required to configure and support the BlackBerry BES Server in an Exchange Server environment. Progent's BlackBerry-certified specialist can assist you to use tools like BlackBerry Administration Service, the BlackBerry Technical Solution Center, and BlackBerry Utilities to run critical procedures such as troubleshooting enterprise activation issues, registering and removing BlackBerry smartphone users, activating passwords, implementing over-the-air program loading and setup, implementing and troubleshooting the BlackBerry Smart Card Reader, and setting up database backup and recovery mechanisms.

Progent's BlackBerry-certified consultants can also help you to use management tools like the BlackBerry Administration Service for role-based management, troubleshooting file attachment and data flow problems, and using wireless LANs for enterprise activation. In addition, Progent can explain the function of IT policies in the BlackBerry Enterprise system and help your company to select and install appropriate security options.

Progent's Microsoft-certified Microsoft Exchange Server engineers can work with Progent's BlackBerry Certified Server Support Specialist to assist you to optimize your current Exchange Server architecture for working in conjunction with BlackBerry Enterprise Server or move your BlackBerry system to the most recent edition of Microsoft Exchange.

Contact Progent for Assistance from a RIM BlackBerry-Certified Professional
In order to ask Progent about consulting support for BlackBerry mobile wireless technology, phone 1-800-993-9400 or see Contact Progent.

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