World-class Online Consulting Expertise for BlackBerry Environments
RIM BlackBerry Remote Integration SupportSecure and uninterrupted connectivity from mobile phones to email platforms like Exchange, Lotus, or Groupwise is now mandatory for companies of any size who wish to optimize productivity. RIM's BlackBerry devices and the BlackBerry Enterprise Server are some of the most popular solutions for building and managing wireless connectivity. But, supporting efficient BlackBerry systems is increasingly complex because of the sophisticated tools available to meet the demand for world-class security and non-stop operation. Progent's BlackBerry qualified consultants are expert at delivering online support expertise for BlackBerry environments, reducing service expenses and taking care of problems more quickly than is feasible with ordinary on-premises service providers.

Progent maintains a seasoned team of remote consultants qualified to support IT system that include products from all popular suppliers. (See industry certifications of Progent's consultants.) Progent's Cisco-certified CCIE network engineers can help you to manage challenging issues with your network environment. Progent's Apple certified support staff can help your business to integrate Macintosh computers with your mobile communications environment and can provide support with Apple iPhone and iPad integration. Progent's Linux consultants can provide assistance in managing servers powered by all leading implementations of Linux including RedHat Linux, SUSE, Debian GNU/Linux, CentOS Linux, Ubuntu, Mandriva Linux, PCLlinuxOS Linux, fedora, and Gentoo. This breadth of support skills allows Progent to act as a one-stop solution for all IT consulting required in mixed-vendor environments and avoids the finger-pointing that small businesses often confront when looking for technical help.

Progent's network security engineers have earned prestigious security credentials including CISA and CISSP. Progent's enterprise-class security professionals can help you make smart choices in selecting from the many options available with configuring BlackBerry Enterprise Server and can also create and validate a corporate-wide security strategy that makes sense for your business. Progent's security services for small businesses include a pair of economical security vulnerability testing service packages that enable small companies to get an objective network security evaluation from a Progent security engineer to determine potential risks in the security posture you present on both sides of your security perimeter.

Integration Services for BlackBerry BES Server
RIM's advanced solution for administering big groups of BlackBerry devices is the BlackBerry Enterprise Server (BES). This powerful tool enables Microsoft Exchange Server, Domino, or Novell GroupWise users to send and receive emails that are encrypted in wireless transit to provide optimum security. BlackBerry BES Server also streamlines a wide selection of key administrative tasks that span from BlackBerry configuration and upgrades to mobile security and high availability.

BlackBerry BES Server Configuration Help

Progent's BlackBerry-certified engineers can show you how to use RIM BlackBerry Enterprise Server to do basic tasks like:

  • Deploy and manage applications
  • Plan device, program, and policy updates
  • Update BlackBerry smartphone firmware wirelessly
  • Control user settings with BES Server's extensive library of IT policies

Progent's BlackBerry-certified engineers can also help you to use BES Server to perform important procedures not available with the entry-level BES Server Express. These tasks include:

  • Configure and support BES Server's fault-tolerant architecture based on virtualization
  • Install BlackBerry devices remotely
  • Set specialized administration roles
  • Automatically track and analyze the overall health of your BlackBerry system

Expert BlackBerry Consulting Support Services Offered Remotely from Progent
Progent's authorized RIM BlackBerry support specialists are available by phone to provide prompt technical help to companies in the Washington region or throughout the state of District of Columbia. Progent's seasoned online technical support team has helped IT organizations resolve computer issues and cut IT service costs in every state in the United States and built a substantial base of loyal customers. (Refer to Progent's customer testimonials.)

Progent offers online help for a broad selection of issues associated with BlackBerry products such as synchronization, integration with Microsoft Exchange, setting up BlackBerry BES Server, and improving mobile security. Major BlackBerry certifications earned by Progent's consulting experts include:

BlackBerry Certified Support Specialist
RIM BlackBerry ExpertsProgent's BlackBerry Certified Support Specialist can help you to carry out common support functions including setting up BlackBerry handsets and BlackBerry Desktop utilities, adding addresses to the BlackBerry Internet Service, establishing account configurations, launching messaging filters and auto-signature, changing user accounts, upgrading BlackBerry smartphones, transmitting service books, and configuring BlackBerry Desktop Manager to work with your company messaging software. Progent's seasoned service professionals can in addition help you to troubleshoot a wide array of issues associated with synchronization, handset detection, email consistency, web access, wireless connectivity, Instant Messaging, desktop application configuration, and Desktop Redirector.

As a top innovator in providing nationwide online support for small company networks, Progent offers responsive and economical contact with a BlackBerry Certified Support Specialist. Progent's remote consulting skills keeps your mobile support expenses at a minimum and, by solving problems quickly, maximizes the output of your BlackBerry users.

BlackBerry Certified Server Support Specialist
Blackberry Consulting ServicesProgent's BlackBerry Certified Server Support Specialist has the knowledge needed to install and troubleshoot the BlackBerry BES Server in an Exchange environment. Progent's BlackBerry expert can assist you to use resources such as BlackBerry Administration Service, the BlackBerry Technical Solution Center (BTSC), and BlackBerry Utilities to perform critical procedures including troubleshooting enterprise activation problems, adding and deleting BlackBerry smartphone users, activating passwords, configuring wireless software installation and setup, deploying and troubleshooting the BlackBerry Smart Card Reader, and setting up backup and recovery processes.

Progent's BlackBerry-certified engineers can also show you how to use administration software such as the BlackBerry Administration Service for role-based management, troubleshooting attachment and data flow problems, and using WiFi for activation. Also, Progent can help you understand the function of IT policies in the BlackBerry Enterprise system and assist you to define and install sensible security options.

Progent's Microsoft-certified Microsoft Exchange Server experts can team with Progent's BlackBerry Certified Server Support Specialist to assist you to enhance your existing Exchange Server architecture for working smoothly with BlackBerry Enterprise Server or migrate your BlackBerry system to the latest version of Microsoft Exchange.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator offers advanced skills for deploying, administering, tracking, and maintaining one or several BlackBerry BES Servers in a messaging environment powered by Microsoft Exchange. Progent's BlackBerry consultant has support skills in key technologies associated with BlackBerry integration such as the BlackBerry Enterprise Solution, Windows permissions, database architecture, Outlook, firewalls, proxy servers, DMZ, and IT policies and scheduling. Progent can help you to install and delete BlackBerry smartphone users on Exchange Server and Windows Active Directory, set up, monitor, and administer BlackBerry Enterprise Server, administer BlackBerry handhelds and client accounts, back up and manage storage groups, apply permissions, install the Mobile Data System and IM, deploy access control lists, control Microsoft Exchange Server data flow, generate, update, and apply WLAN and Virtual Private Network configurations, implement SNMP traps for alerts, and produce reports to summarize SNMP results.

Progent's BlackBerry-certified consultant can support your BlackBerry solution in a number of environments that can include Windows 2K, 2003 or 2008 platforms, Windows XP, Vista, and Windows 7 and 8 workstations, BlackBerry Desktop Manager, VMware, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition show you how to to utilize utilities such as BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Enterprise Server Resource Kit, BlackBerryDBBackup, Performance Calculator and SNMP.

Call or Email Progent to Get Support from a RIM BlackBerry-Certified Expert
If you wish to ask Progent about consulting assistance for BlackBerry wireless technology, phone 1-800-993-9400 or refer to Contact Progent.

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