World-class Remote Consulting Expertise for BlackBerry Technology
RIM BlackBerry Online Integration AssistanceSafe and uninterrupted access from handheld devices to messaging systems like Microsoft Exchange Server, Domino, or Novell GroupWise has become a necessity for companies of any size who want to optimize competitiveness. Research in Motion's BlackBerry devices and the BlackBerry BES Server are some of the premiere solutions for building and managing mobile communications. But, maintaining productive BlackBerry environments is increasingly challenging due to the sophisticated tools that exist to fulfill the requirement for world-class security and non-stop operation. Progent's BlackBerry qualified consultants are experienced at delivering online consulting services for BlackBerry environments, reducing support expenses and taking care of problems faster than is feasible with ordinary on-premises consulting.

Progent maintains a large group of online consultants certified to maintain IT system that incorporate technology from all major suppliers. (Refer to industry certifications of Progent's consultants.) Progent's Cisco-certified CCIE engineers can assist you to manage challenging problems with your network environment. Progent's Apple certified specialists can help you to interface Macintosh computers with your wireless connectivity environment and can provide expertise with Apple iPhone and iPad integration. Progent's Linux consultants can provide assistance for supporting servers based on various implementations of Linux including RedHat Linux, SUSE, Debian GNU/Linux, CentOS Linux, Ubuntu, Mandriva Linux, PCLlinuxOS Linux, fedora, and Gentoo Linux. This range of practice areas allows Progent to act as a convenient source for consulting support required in mixed-platform networks and avoids the blame game that small businesses commonly confront when trying to find computer help.

Progent's information technology security engineers have been awarded prestigious security accreditations including Certified Information Security Manager (CISM) and Information System Security Architecture Professional (ISSAP). Progent's world-class security experts can help you make smart choices in selecting from the many options available with configuring BlackBerry BES Server and can also create and validate a corporate-wide security strategy that makes sense for your business. Progent's security consulting services for small businesses include two low-cost security penetration testing service packages that allow small businesses to get an objective security assessment from a Progent security engineer to determine possible risks in the security posture you expose inside and outside your security perimeter.

Consulting and Technical Support Services for BlackBerry Enterprise Server (BES)
BlackBerry Enterprise Server streamlines administration and maintenance of RIM BlackBerry devices, providing a centralized solution for controlling critical tasks like smartphone installation, updates, and retirement while also offering a strong infrastructure for security and high availability. BlackBerry Enterprise Server supports seamless communication between Exchange Server, Novell GroupWise, or Domino messaging servers and BlackBerry handsets and supports over-the-air synchronization.

RIM BlackBerry BES Server Troubleshooting Support

BlackBerry BES Server provides a variety of data protection capabilities beginning with automatic encryption of messages sent between a BlackBerry smartphone and BlackBerry BES Server using AES or Triple Data Encryption Standard (Triple DES). BES Server also permits great flexibility in adjusting levels of protection to match the special requirements of your company's network. Progent's BlackBerry authorized engineers can help your company to choose powerful security functions and enable them remotely. Samples of these wirelessly selectable security features are:

  • Disable a BlackBerry device
  • Wipe information from a misplaced or stolen BlackBerry device
  • Lock out Bluetooth
  • Activate internal protection against malicious attacks

BlackBerry BES Server also offers flexibility in selecting ways to prevent mobile users from loading or running unsecure or prohibited programs. Progent can help you to select protective techniques such as:

  • Specify precisely which programs are allowed on the device
  • Block third-party programs from using non-volatile memory on the BlackBerry smartphone
  • Determine what resources third-party software can access on the smartphone
  • Restrict the types of access external applications running on the device can establish
  • Prevent all third-party software from being loaded or executed on the BlackBerry device

Progent's Online BlackBerry-Certified Support is Quick and Affordable
For companies in Washington, District of Columbia who need quick and affordable help from a qualified BlackBerry support expert, Progent offers efficient remote assistance from a seasoned network support team who have provided network solutions to organizations in each state in the country. (See Progent's client testimonials.)

Remote support avoids travel costs and allows consultants to resolve problems rapidly, allowing you to reduce lost productivity. Progent's RIM BlackBerry consultants have been awarded certifications in the entire range of BlackBerry solutions and offer expert support in fields such as fixing synchronization problems, deploying BlackBerry Enterprise Server (BES), and designing a protected, fault-tolerant system architecture for RIM BlackBerry users. Certifications held and practice areas offered by Progent's BlackBerry specialists include:

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator offers advanced knowledge for installing, administering, monitoring, and troubleshooting one or multiple BlackBerry Enterprise Servers in a messaging system powered by Microsoft Exchange Server. Progent's BlackBerry-certified consultant offers support skills in important areas associated with BlackBerry integration including the BlackBerry Enterprise Solution, Microsoft Windows permissions, email architecture, Outlook, firewalls, proxy servers, MAPI, and network policies. Progent can help you to install and remove BlackBerry device clients on Microsoft Exchange and Active Directory, set up, monitor, and manage BlackBerry BES Server, manage BlackBerry devices and user accounts, archive and maintain storage groups, configure permissions, install the MDS and IM, install push and pull access control lists, manage Exchange Server data flow, create, update, and apply WLAN and VPN configurations, implement SNMP traps, and generate reports to summarize SNMP data.

Progent's BlackBerry engineer can help you with your BlackBerry solution in a variety of environments such as Windows 2000, 2003 or 2008 platforms, Microsoft Windows XP, Vista, and Windows 7 and 8 desktops, BlackBerry Desktop Manager, VMware ESX, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also help you to utilize tools like BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Enterprise Server Resource Kit, BlackBerry Enterprise Server log files, Performance Calculator and SNMP.

BlackBerry Certified Solution Designer
RIM BlackBerry Certified Solution Designer ExpertsProgent offers the services of a BlackBerry Certified Solution Designer to help you to design, deploy, validate, repair, and produce documentation for a mobile wireless solution based upon the combination of the BlackBerry Enterprise Solution, Exchange Server, and Microsoft Active Directory. Progent's world-class engineering support services for BlackBerry include business and technology needs assessment, system design, roll-out planning and implementation, performance tuning, design of a fault-tolerant environment, data backup and disaster recovery planning, and security infrastructure design.

Progent's BlackBerry Certified Solution Designer can team with you and your stakeholders to define your technical objectives and to design a mobile wireless environment that fits within your information technology budget and aligns with your business plans. Progent can clarify the implications of your organizational processes on the design of a BlackBerry Enterprise Solution, evaluate your current network architecture's ability to support a BlackBerry Enterprise Server, help your organization to determine which management model and hardware products match your requirements, and evaluate your email and messaging environment topology. Progent can also help you understand the performance implications that the BlackBerry BES Server, Microsoft SQL Server, and Exchange Server have on one another so you can arrive at smart decisions about options for software editions, processors and storage, network topology, and application set up.

To optimize system protection, Progent's BlackBerry-certified expert can help you to choose and configure appropriate security options for the BlackBerry Enterprise Server. Progent's BlackBerry Certified Solution Designer can also operate in conjunction with Progent's CISA and GIAC-qualified security specialists to run network-wide security vulnerability and compliance testing and recommend enhancements to support your BlackBerry solution.

Contact Progent for Help from a RIM BlackBerry-Certified Specialist
To get in touch with Progent about engineering support for BlackBerry mobile wireless integration, phone 1-800-993-9400 or refer to Contact Progent.

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