Even if your Washington small business deals with a regular independent support technician or employs an in-house organization that can handle common computer issues, Progent’s Microsoft and Cisco certified engineers offer a convenient and seamless remote extension of your on-site resources for situations when your regular IT support personnel either don't have the availability or the knowledge to address unexpected network emergencies or particularly complicated integration projects.

Details of Progent's Remote Network Services for Washington
Progent's phone help, remote troubleshooting, network security consulting, and network management services offer small businesses in Washington or anywhere in the state of District of Columbia unparalleled leverage for your support budget. Whether you need one-time phone help and remote troubleshooting or ongoing Help Desk Call Center services and system administration, Progent's professionals can provide your organization world class network support while allowing you to avoid the cost and hassle of carrying a large in-house IT staff. Key features of Progent's online help program include:

• Immediate Phone Contact with Microsoft Certified Support Specialists
  Progent's staff of Microsoft-certified technicians can deliver immediate and economical expertise to small businesses in Washington and is also ideal for networks in geographic regions of District of Columbia that lack technicians with proven expertise supporting Microsoft's latest family of server technologies. All Progent engineers have at least 10 years of experience integrating Microsoft products. As a Microsoft Gold Partner support firm, Progent has the use of a wide array of Microsoft support tools, service information, and on-going education.

• Per Minute Rates to Reduce Expenses
  Progent offers remote help on a per-minute billing plan, so you are billed only for the services you use. Progent has no minimum fee for phone service and requires no periodic subscription fee. This saves you from paying big invoices for simple fixes.

• Access to Cisco Network Infrastructure Professionals
  As a Certified Partner for Cisco Systems, Progent offers help from on-staff specialists who have experience in designing, implementing, and troubleshooting networking environments based on Cisco products. Progent can provide a CCIE or Cisco Certified Network Professional to show you how to create high-speed, reliable, and secure infrastructure for wireline and wireless networking.

• Application Specialists Team
  Progent's core support offerings consist of system integration, MS Exchange expertise, system security design, and Help Desk outsourcing support. Progent's Experts group offers in-depth consulting support in critical business applications. Support available from the Application Experts staff covers:
  • Microsoft Dynamics Great Plains Consulting and Programming
  • Microsoft CRM Consulting
  • Microsoft Project Training
  • MS Excel Programming
  • Microsoft Word Consulting
  • Crystal Reports, MS Access, and FRx Custom Reports
  • UNIX, Linux and Sun Solaris Support
  • Apple Mac Consulting
  By providing a convenient one-stop resource for network generalists and application experts, Progent can deliver fast, cost-effective, and comprehensive information technology solutions that address the specific needs of your company.

• State of the Art Online Connectivity Software
  Secure remote access permits Progent's support experts to observe precisely what your customers see. This makes it easier to produce quick solutions to problems that might otherwise demand a costly personal visit. Effective online connectivity software and experienced technicians together allow Progent to resolve most IT problems quickly and economically. Progent is a pioneer in offsite troubleshooting and automated network analysis.

• Compatibility with Popular VPN Products
  Progent can provide secure VPN connectivity for gateways from leading VPN vendors such as Microsoft, Cisco, Netscreen and Checkpoint. Protected VPN remote connectivity enables the experts at Progent's Technical Response Center to access your system remotely without jeopardizing network security.

• 24-hour Support for High Network Uptime
  For small companies with vital applications, Progent offers round-the-clock online technical services. Combined with remote 24x7 server monitoring based on Microsoft's MOM platform, this service can help produce high system availability.

• Help Desk Services
  Progent's Help Desk Call Center services are designed specifically for budget-constrained small businesses whose clients require immediate recourse to a Help Desk Call Center with expert telephone support and full escalation ability.

Benefits of Progent's IT Support for Small Organizations in Washington
Progent's online technical help services allow your City# small business to realize the advantages of timely, expert network support without the expense of maintaining an in-house IT organization. Your network will derive added strategic worth by becoming increasingly available, productive, and protected. Benefits to your company include:

• Seamless virtual expansion of your on-site support resources
  With most small businesses in Washington or anywhere in District of Columbia, nearby computer support providers, whether consisting of independent consultants or a full-time IT staff, can deal with the majority of network problems. On the other hand, major troubles sometimes occur when your regular support personnel are too busy or unavailable, and some trouble may be associated with technology that is beyond the scope of your local support technicians. In these situations, Progent's on-call support experts provide a convenient, fast, and economical solution to supplement your local resources and to transfer useful information to increase your capability to resolve downstream problems locally.

• Less Reliance on Freelance Service Providers
  For network support, small companies often rely on individual freelance consultants. Although independent service people have less overhead than larger service organizations and can often charge lower rates, they are often overbooked, making it difficult to respond rapidly to crisis situations. If an independent service provider is occupied with another client, sick, on vacation, or in class, the absence of reserve personnel may force your business to wait for help during an IT crisis. As your company grows, network unavailability and trouble with critical software are more expensive. The money you thought you were saving on a freelancer can be eaten up quickly by lost productivity. Progent provides a reliable source of backup service experts to make sure your network stays up and running.

• Build a Solid Basis for Seamless Growth
  Small businesses typically start with an information architecture created on a modest budget. Without a scalable framework, band-aid fixes often get piled onto a weak foundation. When a company grows, reliability and scalability issues can hinder the productivity of the business. Such badly designed environments require careful assessment, intelligent long-term planning, and broad-based IT expertise to evolve to a network architecture that can deliver the solid foundation to meet current business demands and ease future growth.

• Work with Problem Solvers Rather Than Product Vendors
  Small companies require advice and technical education to negotiate an ever more complicated maze of product alternatives capable of accelerating business growth and improving efficiency. Businesses hardly need a network engineer who is attempting to earn a commission on a specific vendor's technology. IT support and product sales can lead to a scenario where the recommended solution is built around a profitable technology instead of the genuine requirements of a small business. Progent avoids these conflicts by selling only services instead of products. This allows Progent to match IT expertise with the best interests of customers.

What Makes Progent Different from Other Support Organizations?
Progent is a Microsoft Gold Partner support company and Progent's head count, breadth of technical background, refined remote support tools, and understanding of corporate IT allow small offices to avoid the limitations associated with exclusive reliance on smaller consulting firms, individual freelance consultants, or over=stretched internal resources.

Progent stands out by providing:

• Certified Knowledge of Microsoft's Complete Range of Server Platforms
  Progent can provide world-class support for Microsoft’s leading server platforms with services such as Windows Server 2003 integration, Windows 2000 migration, Microsoft Windows NT Server legacy support, Exchange 2003 Server support, Exchange 5.5 Server and Microsoft Exchange Server 2000 migration, and SQL Server 2005 programming.

• Proven Methodology
  Progent’s staff of Microsoft and Cisco certified consultants average longer than a decade of hands-on industry experience, at the front lines of IT support, performing a wide variety of IT tasks for an extensive mix of clients. Each Progent support professional shares a refined set of personal best practices which are incorporated into company-wide best practices standards that Progent teaches its support staff. This guarantees that you get not just world-class technical skills, but also a consultant with field-tested methods for applying technical knowledge to fix real-world IT problems rapidly.

• Value Pricing
  Progent's pricing policy is to charge for remote service and on-site help per minute. As a result, you pay just for received services. Progent does not demand a more expensive rate for after-hours or urgent service, and inside California or in areas where Progent provides on-site support, Progent does not charge for travel except for urgent support where on-site time is less than 4 hours. In addition, Progent imposes no initialization charge and asks no retainer. Many support firms demand substantial minimum fees or charge for each quarter hour or longer. Progent's one-minute granularity avoids big bills for fast solutions so you will not be tempted to allow simple problems to stay unaddressed.

• Complete Documentation of Delivered Services
  Progent has created a comprehensive support reporting system that records and formats complete documentation for all billed services. Unlike many freelance consultants or small support firms who offer scant documentation or details of tasks done, each service provided by Progent is tracked by full documentation. Each Progent staff member has use of the support reports transmitted by each consultant to each client. The practice of detailing and archiving support records results in more effective support and eliminates a slew of common problems such as when a support customer is virtually held hostage to a consultant who refuses to let go of vital service information.

• Knowledge Transfer
  Progent practices knowledge transfer from Progent's consultants to clients. By educating customers to resolve problems that are within their scope, Progent can concentrate on providing hard-to-find skills where Progent faces little competition. Companies who work with familiar freelance service providers or who employ internal IT staffs benefit when Progent transfers information about critical technology and proven processes to make their IT environments more reliable, secure, and productive.

• Automated Server Monitoring with Microsoft Operations Manager
  Progent is one of the only consulting firms to provide 24x7 system tracking services based on Microsoft Operations Manager. This package causes your computer support to be anticipatory instead of reactive. By anticipating possible problems before they cause lost productivity, system monitoring can save your IT network from painful and expensive service disruptions.

How Does My Business Begin Receiving Remote Computer Help from Progent?
To initiate Progent's online help services or to find out more about Progent's online support options, contact Progent at 888-412-5546 or send email to information@progent.com. If you have an urgent requirement for network support, go to Immediate Urgent Support.