Immediate Online Troubleshooting for Washington DC Information Networks
Immediate Phone Consulting for Washington DC SystemsFor companies in Washington DC, Progent provides remote help for information systems based on Microsoft Windows, Cisco, Macintosh, or Linux/UNIX technology. Progent's Microsoft certified professionals have delivered online support to businesses in every state in the U.S. (Refer to recommendations from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE-certified network specialists to handle complex infrastructure issues, plus the services of CISSP and CISM-accredited security consultants to help with advanced security design and troubleshooting jobs.

Progent's remote technical support engineers offer exceptional value due to the fact that they have the real-world background and are equipped with the sophisticated technology necessary to resolve most network issues rapidly. This lowers immediate expenses since solutions use up minimal chargeable minutes. Remote support also eliminates the cost of sending a consultant to your site. Your organization saves even more in indirect costs by minimizing or eliminating network outages and related losses due to business discontinuity, disgruntled clients, idle employees, and distracted executives. Progent's extensive online technical support experience is particularly important in environments that are dependent on public clouds for critical infrastructure or software such as Azure, Amazon AWA, or Office 365 Exchange Online, where on-premises IT support may not be an alternative.

Progent's pricing model for online support is designed to leverage your IT service investment. Progent charges on a per-minute basis for phone assistance, so you are invoiced exclusively for the support that you actually get. In contrast to typical remote support firms, Progent asks for no initialization fee or minimum fees. Progent's one-minute billing unit and clean policy for pricing do away with scenarios where fast fixes manage to end up as big bills. Progent's penchant for handling technical issues quickly means your business saves cash.

Progent's Online Support Tools
Through years of experience, Progent has refined a collection of optimized technologies and field-proven methodologies that ensure the highest level of effectiveness for online help and repair for IT systems of all sizes. Progent provides safe VPN support for VPN gateways from a variety of popular companies such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity enables the consultants of Progent's remote service group to connect to your system without breaching system security.

Progent's sophisticated service reporting application stores thorough records of the support that Progent's clients have been provided. Progent's team engineers have access to the specifics of all help rendered to every customer by any consultant. This archive of issues and solutions is organized as a conveniently searchable proprietary database that allows Progent's remote support engineers to communicate their experiences with the whole team to ensure that the value of Progent's support services improves daily. Progent's advanced certifications and close relationships with major vendors including Cisco and Microsoft make available additional massive technical databases and allow fast response from manufacturers' internal engineering staff so Progent's remote service experts can come up with the most efficient resolutions in the least time.

Remote technical support services provided by Progent to businesses in Washington DC include:

Progent's ProSight Flat-rate Managed IT Services for Small and Medium Size Organizations
Progent provides a selection of budget-friendly, flat-rate services intended to allow small and mid-size organizations to benefit from the same advanced technology used by some of the industry's leading enterprises. The ProSight suite of outsourced network management services covers all key areas of information technology including email content filtering, threat defense based on machine leaning, automated backup/recovery, network infrastructure monitoring and management, VM cloud hosting, and IT resources documentation management. ProSight managed services include:
  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of leading information security companies to deliver centralized control and world-class security for all your email traffic. The hybrid architecture of Progent's Email Guard managed service combines cloud-based filtering with an on-premises gateway appliance to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The Cloud Protection Layer serves as a preliminary barricade and blocks most unwanted email from reaching your security perimeter. This decreases your vulnerability to inbound attacks and saves network bandwidth and storage space. Email Guard's onsite gateway appliance adds a deeper level of inspection for incoming email. For outbound email, the local gateway provides AV and anti-spam protection, DLP, and email encryption. The on-premises gateway can also assist Exchange Server to monitor and protect internal email traffic that originates and ends inside your corporate firewall. For more details, visit ProSight Email Guard spam and content filtering.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes cutting edge behavior-based machine learning technology to guard endpoints and servers and VMs against new malware attacks like ransomware and email phishing, which routinely evade legacy signature-based AV products. ProSight ASM protects local and cloud-based resources and offers a unified platform to automate the entire malware attack progression including blocking, infiltration detection, containment, remediation, and post-attack forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Endpoint Security and Microsoft Exchange Filtering
    ProSight Enhanced Security Protection managed services offer ultra-affordable multi-layer protection for physical servers and virtual machines, workstations, smartphones, and Microsoft Exchange. ProSight ESP uses contextual security and advanced machine learning for round-the-clock monitoring and reacting to security assaults from all attack vectors. ProSight ESP delivers two-way firewall protection, intrusion alerts, endpoint control, and web filtering through leading-edge technologies packaged within a single agent accessible from a single console. Progent's data protection and virtualization consultants can assist you to design and configure a ProSight ESP deployment that addresses your organization's unique needs and that helps you achieve and demonstrate compliance with legal and industry data protection standards. Progent will help you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that require immediate action. Progent can also assist you to set up and verify a backup and restore system such as ProSight Data Protection Services so you can recover rapidly from a destructive cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services offer small and medium-sized businesses a low cost end-to-end solution for secure backup/disaster recovery (BDR). For a low monthly price, ProSight DPS automates and monitors your backup activities and enables fast recovery of critical data, applications and VMs that have become unavailable or corrupted due to hardware failures, software glitches, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local device, or mirrored to both. Progent's BDR specialists can deliver world-class support to configure ProSight Data Protection Services to be compliant with regulatory requirements like HIPPA, FIRPA, PCI and Safe Harbor and, when needed, can assist you to restore your business-critical information. Read more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for smaller businesses to map out, track, enhance and troubleshoot their connectivity appliances like routers and switches, firewalls, and load balancers as well as servers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch ensures that infrastructure topology diagrams are always updated, copies and displays the configuration of almost all devices on your network, monitors performance, and sends alerts when potential issues are discovered. By automating tedious management processes, ProSight WAN Watch can cut hours off ordinary tasks such as network mapping, expanding your network, finding appliances that need critical updates, or isolating performance bottlenecks. Find out more about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses advanced remote monitoring and management techniques to keep your IT system running at peak levels by checking the state of vital computers that drive your information system. When ProSight LAN Watch detects an issue, an alert is transmitted immediately to your specified IT management personnel and your Progent engineering consultant so that all looming problems can be addressed before they have a chance to disrupt your network Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a protected Tier III data center on a fast virtual machine host configured and maintained by Progent's network support professionals. Under Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the OS software, and the apps. Because the system is virtualized, it can be ported easily to an alternate hardware environment without requiring a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, you are not locked into a single hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, retrieve and protect information about your IT infrastructure, processes, business apps, and services. You can quickly locate passwords or serial numbers and be alerted about impending expirations of SSLs or warranties. By updating and organizing your network documentation, you can eliminate as much as half of time wasted searching for critical information about your IT network. ProSight IT Asset Management includes a centralized repository for holding and collaborating on all documents related to managing your network infrastructure like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT data. Whether youíre planning enhancements, doing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the information you need the instant you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable way for small and medium-size organizations to get an unbiased evaluation of the health of their IT system. Powered by some of the top remote monitoring and management tools available, and overseen by Progent's world-class team of IT professionals, ProSight Network Audits show you how closely the configuration of your core network assets adhere to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver immediate ROI like a more manageable Active Directory system. Both versions also include a year of state-of-the-art remote network monitoring and management. Benefits can include lower-cost network management, better compliance with data security requirements, higher utilization of IT resources, faster troubleshooting, more dependable backup and restore, and higher availability. Read more about ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service based on a brief phone discussion with a Progent backup/recovery expert. The fact-finding interview is intended to help evaluate your organization's preparedness to block or recover quickly from a ransomware incident. Progent will work with you directly to collect information concerning your existing antivirus tools and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can apply best practices to deploy a cost-effective security and backup/recovery environment that aligns with your business needs. For additional information, refer to The ProSight Ransomware Preparedness Report Service. Special Consulting Services Offered by Progent
Progent can provide the services of world-class remote consulting professionals for special IT programs. Billing rates for ongoing consulting tasks are set based on the qualifications of the consultants involved. Progent's experience with these important areas of computer technology enables clients to complete critical initiatives within budget and on time. Progent's project-based remote engineering services include:

  • Help Desk Support
    Progent's Help Desk Call Center programs for businesses with networks that incorporate Microsoft Windows, Cisco, Apple Mac, or UNIX/Linux products include full-service Call Center outsourcing, virtual Helpdesk support services, and Help Desk operations consulting. Progent's Call Center outsourcing support services are intended for businesses who don't have the money or time to build and maintain an internal Call Center but who need quick communication with a dependable Help Desk Call Center with professional phone support as well as the expertise to escalate the most challenging trouble tickets to advanced engineers.

    Progentís Virtual Call Center is intended for bigger companies and operates as a seamless supplement to your current Call Center organization. Progent's Virtual Help Desk can operate as a an escalation option for the toughest network challenges, or be available in those situations when your regular resources are too busy.

    Progent's Call Center team of veteran network professionals provides your workers in Washington DC immediate access to a large network service resource with substantial background providing telephone-based consulting and remote repair service for computer environments powered by Windows, Cisco, Mac OS X, UNIX, or Linux components. Progent's mission is to give the Help Desk Call Center perception as a key enabler of business productivity, and Progent's aim is to solve and not simply document IT problems.

  • Business Applications Support: Education, Programming, and Problem Solving
    Progent's Applications Consulting staff can supply remote and in-depth consulting expertise and training in special application fields such as Enterprise Requirements Planning, MRP, custom programming for accounting packages, and CRM. Progent also can deliver consulting, custom programming, and training for familiar Microsoft business applications such as Microsoft CRM, Office Project, Microsoft Word, and Excel. To learn more on Progent's consulting, custom development, and education services, go to Progent's Applications Experts Services.

  • Online Network Monitoring Support
    Progent can provide businesses in Washington DC, online network monitoring support based on System Center Operations Manager, configured by Progent for your business so that your network maintenance is proactive and automated. By exposing possible problems before they expand into full-scale emergencies, remote monitoring can avoid disruptive and costly network failures. Progent can also provide help with server and infrastructure monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Solaris, or Apple Mac environments, Microsoft systems, or networks that incorporate multiple platforms.
How Your Washington DC Business Can Contact Progent's Remote Service Professionals
To contact Progent about emergency phone-based support with Microsoft, Apple Mac, or Linux networks, visit Progent's Urgent Phone-Based Support, telephone 1-800-993-9400, or refer to Contact Progent. For organizations and startups in Washington, Progent's phone-based network support engineers are ready to deliver professional and cost-effective system help the moment your business requires it. Long experience providing remote repair services has led to Microsoft Gold certification for Progent's consulting experts and has allowed Progent to develop world-class troubleshooting skills and to refine online connectivity technology to solve network problems quickly while avoiding the expense and lost productivity associated with in-person service visits.

Even if your Washington DC business has a local independent consultant or employs an in-house organization that know how to deal with day-to-day network issues, Progentís Microsoft certified engineers can still offer an easy and seamless virtual expansion of your on-site resources in cases when your regular service personnel either lack the bandwidth or the knowledge to solve unexpected system emergencies or particularly tough integration projects.

Features of Progent's Online Computer Support for Washington DC
Progent's online help, remote troubleshooting, system security expertise, and system administration services offer offices in Washington DC unparalleled leverage for your support investment. Whether you require occasional telephone support and remote troubleshooting or full-time Help Desk Call Center services and network management, Progent's professionals can deliver your office enterprise-level network support while permitting you to eliminate the cost and hassle of maintaining a full-service internal IT staff. Highlights of Progent's National Remote Support program include:

  • Fast Phone Access to Microsoft Certified Professionals
    Progent's staff of Microsoft-certified engineers can deliver fast and economical expertise to offices in Washington DC and is also ideal for networks in more remote areas that have a limited supply of technicians with proven experience supporting Microsoft's current line of server technologies. All Progent phone support staff have over 10 years of background supporting Microsoft products. As a Microsoft Gold Certified Partner support company, Progent has access to a broad range of Microsoft support utilities, service information, and continuing education.

  • Per Minute Rates to Reduce Costs
    Progent provides online support on a by-the-minute billing plan, so you pay only for the services you receive. Progent has no minimum fee for online support and asks for no ongoing retainer for services delivered during normal working hours. This keeps you from paying big invoices for simple fixes.

  • Availability of Cisco Network Architecture Experts
    Progent's Certified Cisco Experts Progent can provide help from on-staff professionals who have experience in designing, deploying, and managing networking environments powered by Cisco products. Progent can offer a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to show you how to build high-speed, reliable, and protected connectivity for wireline and wireless networking.

  • Application Specialists Group
    Progent's basic consulting offerings consist of technology integration, MS Exchange Server consulting, network security planning, and Help Desk Call Center support. Progent's Experts group offers world-class consulting support for specific business applications. Support available from the Application Experts Team includes:
    Microsoft Dynamics GP/Great Plains Support and Programming
    MS Project and Project Online Expertise
    Microsoft Office Excel and Microsoft Office 365 Excel Consulting and Application Development
    Microsoft Office Word and Microsoft Office 365 Word Support
    BI Reporting Development and Troubleshooting
    UNIX, Linux and Solaris Integration
    SQL Server 2016 Software Design and Microsoft SQL Server 2014 Application Programming and Debugging
    Oracle Database Administration and Software Development
    MySQL Management Support and Software Development
    Mac Consulting

    By offering a full service one-stop source for IT generalists and application experts, Progent can tailor timely, inexpensive, and comprehensive information technology solutions that address the unique needs of your business.

  • Sophisticated Remote Connectivity Tools
    Secure remote access permits Progent's service professionals to observe precisely what your users see. This makes it easier to produce quick fixes to issues that could otherwise require an expensive personal service call. Effective remote access software and expert engineers combine to enable Progent to resolve most network issues rapidly and affordably. Progent is an industry leader in online troubleshooting and automated system monitoring.

  • Support for Leading VPN Products
    Progent can provide safe VPN connectivity for gateways from major VPN vendors such as Microsoft, Cisco, NetScreen and CheckPoint. Protected VPN online connectivity allows the experts at Progent's Technical Response Center to repair your system remotely without weakening network security.

  • 24-hour Service for High System Uptime
    For offices with mission-critical applications, Progent can provide optional 24x7 online support services. Used in conjunction with automated 24x7 server monitoring based on MS Operations Manager 2007, this service can help produce maximum system availability.

  • Help Desk Call Center
    Progent's Help Desk support programs are intended especially for budget-conscious companies whose clients require instant access to a Help Desk service with expert telephone support and full escalation ability.

How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Gold Certified Partner support firm and Progent's staff size, range of IT knowledge, refined support tools, and understanding of corporate IT enable companies to avoid the pitfalls of excessive reliance on smaller service organizations, individual freelance consultants, or over-stretched internal IT help.

Progent adds value by offering:

  • Certified Expertise in Microsoft's Complete Family of Server Platforms
    Progent offers in-depth support for Microsoftís popular server products with services such as Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 planning and deployment help, Microsoft Windows Server 2008 expertise, Microsoft Windows 2003 upgrades, Windows 2000 Server migration, Microsoft Exchange 2016 Server planning and deployment, Exchange 2013 integration, Exchange Server 2010 support, Exchange Server 2007 and Microsoft Exchange 2003 Server migration, plus Microsoft SQL Server 2016 integration, SQL Server 2014 support, and Microsoft SQL 2012 maintenance.

  • Value Pricing
    Progent's pricing model is to bill for phone service and on-site visits per minute. Consequently, you are invoiced exclusively for delivered support. Progent does not impose a more expensive rate for off-hours or urgent support, and inside California or in areas where Progent offers in-person service, Progent does not bill for travel except for emergency calls where on-site work is less than 4 hours. In addition, Progent imposes no startup fee and requires no monthly commitment for services delivered during normal business hours. Many service organizations impose substantial minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity does away with big bills for quick fixes so you won't be forced to permit less critical problems to stay unaddressed.

  • Complete Records of IT Services
    Progent has created a comprehensive service reporting system that records and organizes complete documentation for all billed support activities. Unlike many independent consultants or local support organizations who provide scant documentation or details of services performed, each service provided by Progent is accompanied by comprehensive documentation. Each Progent staff member has use of the service documentation sent by every consultant to every client. The discipline of documenting and organizing support records allows more effective support and avoids a variety of common problems such as when a support customer is virtually held hostage to a consultant who refuses to let go of vital service information.

  • Remote Server Monitoring with Microsoft System Center Operations Manager
    Progent is one of the only IT service companies to provide 24x7 remote monitoring services powered by Microsoft Operations Manager. MS System Center Operations Manager causes your computer support to be anticipatory rather than reactive. By anticipating potential problems before they cause lost productivity, network monitoring can save your IT network from painful and costly service losses.
How Does Our Company Start Getting Remote Computer Help from Progent?
To initiate Progent's online help offerings or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT help, visit Immediate Online Support.















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