Immediate Phone Support for Washington DC UNIX or Linux SystemsFor small companies located in Washington DC, Progent provides phone technical support for information systems based on UNIX, Linux, Solaris, or Apple Mac OS X or for environments that feature a mix of UNIX and Microsoft Windows platforms. Progent has delivered online troubleshooting to businesses in all 50 states in the United States. (Refer to Progent's client recommendations). In addition, Progent offers the consultation CCIE-qualified network specialists for challenging infrastructure problems, plus the assistance of CISA-certified security engineers to handle high-level security design and business continuity preparedness.

Progent's online support engineers represent exceptional value because they are equipped with the real-world background and the sophisticated tools to resolve most network issues quickly. Efficient support lowers immediate costs because solutions accumulate fewer chargeable consulting minutes. Remote support also avoids the cost of dispatching a consultant to your site. Your company benefits even more with incidental costs by minimizing or eliminating network outages and related losses resulting from business discontinuity, disgruntled customers and vendors, unproductive workers, and distracted management.

Progent's pricing model for online help is structured to stretch your IT service dollar. Progent charges per minute for phone consulting, so you are billed just for the support that you receive. Unlike typical remote service organizations, Progent requires no initialization fee or minimum fees. Progent's per-minute granularity and clean policy for pricing eliminate situations where speedy. minor solutions manage to turn into major invoices. Progent's skill at handling problems efficiently translates into your company saving cash.

Progent's Remote Service Technologies
Through years of experience, Progent has fine tuned an arsenal of customized tools and proven processes that promote the highest level of effectiveness for online help and troubleshooting for small and midsize company information systems. Progent offers safe Virtual Private Network support for gateways from multiple leading sources including Microsoft, Cisco, Juniper Networks, Netscreen and Checkpoint. Secure VPN technology permits the consultants of Progent's Technical Response Center to access your company's computer system without violating corporate security.

Progent's highly evolved technical support database system keeps comprehensive records of the support that Progent's customers have been provided. Progent's staff engineers have the benefit of the history of assistance rendered to each Progent client by any consultant. This history of trouble tickets and solutions is stored as a readily searchable proprietary knowledge base that allows Progent's online technical professionals to communicate their knowledge company-wide to make sure that the efficiency of Progent's support improves over time. Progent's advanced certifications and formal partnerships with key industry leaders including Cisco and Microsoft make available additional extensive support databases and permit quick access to manufacturers' internal engineering staff with the result that Progent's online consulting experts are able to come up with the most efficient solutions quickly.

Start Receiving Online UNIX, Linux, Solaris, or Mac OS X Technical Assistance from Progent
To get started with Progent's phone support in Washington DC or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If your company has a critical need for IT support, go to Immediate Emergency Support.

Remote Network Support Services Offered Progent
Progent's remote network support professionals possess advanced credentials in an extensive array of disciplines. This broad scope of technical skills permits Progent's engineers to address practically any problem that may crop up in a small or midsize business network. Certificates awarded to Progent consultants in UNIX-family platforms include Sun Solaris SCNA, Red Hat RHCE, Red Hat RHCT, Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials earned by Progent technical support experts include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), CCNA, CCSP, Voice Professional (CCVP), and Design Associate.

To help companies with multi-operating system environments, Progent also provides the support of engineers who have advanced Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security experts include CISM Engineers, Certified Information Systems Security Professional specialists, and ISSAP engineers.

Remote services Offered by Progent to clients in Washington DC include:

  • UNIX/Linux, Solaris, and Mac OS X Expertise
    Progent's UNIX, Linux, Sun Solaris, and Mac OS X phone-based consulting services cover a wide array of computer technology including network infrastructure, messaging systems, network and operational security, UNIX and Microsoft Windows coexistence, VMware products for server hardware economization and simplified management, and migration from older systems to current Microsoft Windows or Linux-based environments. Progent's group-based approach to resolving network problems promotes quick escalation, if necessary, to consultants with task-relevant expertise to tackle complex scenarios. This accelerates solutions of urgent problems, reduces lost productivity, and cuts service expense.

    Progent's UNIX and Linux support engineers can offer emergency remote help for analyzing anomalies within UNIX, Linux, or Solaris networks powered by popular variants of UNIX including:

    Major Linux versions for which Progent offers expert support include:

  • Contact a Cisco CCIE for High-level Network Problem Solving
    Cisco Infrastructure Consultants for Washington DCThe Cisco Certified Internetwork Expert (CCIE) credential is the premier recognition for network consultants, and certifies a person's technical skills at the expert level. Cisco qualified CCIEs know how to handle the most intractable challenges associated with network infrastructure planning, installation, maintenance, protection, and repair. Cisco CCIEs operate closely with Cisco in-house engineers in isolating anomalies with Cisco IOS network administration tools and coming up with workarounds or identifying software updates. Cisco CCIEs provide excellent value since their depth of experience allows them to solve even the most intractable problems quickly. In many instances, less seasoned consultants can wrestle for hours or days with identical tasks that a Cisco-qualified CCIE can fix in minutes.

    Few consulting providers make Cisco CCIEs accessible to assist small and medium sized businesses. Progent offers fast telephone access to a Cisco-qualified CCIE so your company can receive timely assistance for serious network infrastructure problems that are crippling worker efficiency but are not within the comfort zone of your local IT support group or consultant. Progent's CCIE support experts can tie into your computer system by means of the latest remote troubleshooting tools to provide efficient, safe, and economical analysis and repair.

    Progent's Cisco CCIEs can provide expertise in the entire range of Cisco's market leading selection of networking appliances including PIX 500 Series Firewalls and ASA 5500 Series Firewalls, the Catalyst Firewall Services Modules, protected broadband and integrated services routers, Aironet wireless access points, Cisco Meraki cloud-managed APs, wired and wireless Voice phones and systems, Catalyst family switches, as well as Virtual Private Network (VPN) solutions.

  • Authorized MS Windows Support
    Windows Support for Washington, District of ColumbiaProgent's Microsoft-certified online service engineers offer computer repair and consulting assistance for all Microsoft server platforms. Progent is a Microsoft Gold Certified Partner and can offer your business the expertise of support professionals who can assist your company with a broad range of platform support such as Windows Server 2012 R2 planning and deployment, Windows Server 2008 installation, MS Exchange 2016 planning and deployment, Microsoft Exchange Server 2013 configuration, Exchange Server 2010 management, SharePoint 2013 application development, Microsoft Skype for Business migration consulting, Lync Server integration and Microsoft Office Communications Server 2007 troubleshooting, Microsoft Forefront Threat Management Gateway management and ISA Server migration, SQL Server 2016 integration and programming and SQL Server 2014 consulting, Systems Center Operations Manager network monitoring, Project Server planning, Small Business Server support, and Windows Essentials cloud integration.

    Progent in addition offers a wide range of online desktop support services such as Microsoft Windows 7 integration, preparing for to 64-bit workstation software, configuring Microsoft Office 2010, and automating Business Desktop Deployment.

  • CISSP and ISSAP Certified System Security Consultants
    CISSP Qualified System Security Consultants for Washington DCProgent's accredited CISSP, ISSAP, and CISM security engineers offer a variety of system protection services that can bolster the protection of your UNIX, Linux, Sun Solaris, Mac or Windows environment against attacks or help you to clean up quickly following a damaging penetration. Security support services offered by Progent cover thorough security audits utilizing utilities such as GFI LANguard, AMAP Application Scanner, and products from Metasploit and Nikto; rapid recovery from virus and worm attacks; setting up firewalls; building secure techniques for remote and mobile access; guarding your email system from spam and DHA attacks; and initiating round-the-clock network monitoring.

  • Hybrid Cloud Solutions
    Azure Integration ConsultantsProgent offers expert online support services to help organizations of all sizes integrate their IT infrastructure with leading public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can assist you to design and administer hybrid environments that can include Windows and Linux operating systems and applications in either cloud-based systems or in hybrid topologies that utilize on-premises resources as well as public clouds. To assist you to integrate public cloud services with physical datacenters, Progent offers a variety of public cloud integration services that include Office 365 integration solutions with on-premises Exchange, Microsoft Azure enterprise hybrid cloud integration, Amazon Web Services hybrid cloud migration, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has more than 15 years of experience delivering high-level consulting support remotely, and Progent can help you complete your cloud migration projects quickly and within your budget.
Additional Support Programs Offered by Progent
Progent offers the skills of seasoned online consulting professionals for special projects that small companies frequently request. Billing rates for ongoing development or consulting tasks are set based on the qualifications of the engineers required. Progent's background in these special areas of information technology allows clients to complete major initiatives within budget and on schedule. Progent's special remote consulting services include:
  • Help Desk Call Center Services
    Progent's Help Desk Call Center support programs for small and midsize companies with environments based on UNIX, Linux, Sun Solaris, Mac OS X, Cisco, or Microsoft technology include comprehensive Help Desk Call Center outsourcing, Virtual Helpdesk services, and Help Desk consulting. Progent's Call Center outsourcing support services are ideal for smaller organizations who don't have the money or time to assemble and manage an internal Help Desk Call Center but who require fast communication with a dependable Call Center with professional phone assistance as well as the in-depth expertise to escalate the most challenging problems to high-level engineers.

    Progentís Virtual Help Desk Call Center is intended for larger businesses and serves as a seamless extension of your existing Help Desk staff. Progent's Virtual Call Center can operate as an escalation resource to handle the most difficult network challenges, or be ready in overflow circumstances when your regular resources are too busy.

    Progent's Call Center consulting support can aid you in building an effective new Help Desk or improving your existing organization, evaluating or modifying Help Desk Call Center software products to meet the special demands of your business, or providing temporary phone support staff to supplement your internal Call Center team to deal with unusually busy scenarios such as software migrations, major updates, or rolling out brand new applications.

    Progent's Help Desk Call Center staff of experienced information technology experts offers your clients in Washington DC rapid communication with a large network service group with years of experience offering phone help and remote troubleshooting for computer environments that incorporate UNIX/Linux, Solaris, Apple Mac, Cisco, or Microsoft products. Progent's charter is to earn the Help Desk recognition as a solid enabler of business efficiency, and Progent's policy is to fix rather than just annotate network issues.

  • Business Applications Support: Education, Custom Development, and Integration
    Progent's Applications Consulting Group can supply remote and in-depth consulting expertise and training in key business application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also can deliver expertise, custom development, and training for familiar Microsoft business applications including CRM, Office Project, Microsoft Office Word, and Microsoft Excel. To find out more information concerning Progent's consulting, customization, and education offerings for UNIX/Linux, Solaris, Mac OS X, or Microsoft applications, see Progent's Applications Experts Team.

    Progent's Apple Mac consultants can support the imaginative aspect of Apple Mac computing by offering phone-based consulting services and training in imaging, sound, and video. Progent's support professionals can provide expertise in a variety of Apple Mac programs such as Adobe Photoshop, Illustrator, InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, and Adobe After Effects. Progent's Mac specialists can also assist you with special projects such as capturing or digitizing audio or video or establishing an audio/video post production lab.

    Remote Network Monitoring Support
    Progent offers businesses in Washington DC remote network monitoring services powered by Microsoft System Center Operations Manager 2007, adapted by Progent to suit your environment so that your network maintenance is proactive and automated. By spotting emerging issues before they grow into network outages, proactive monitoring can head off stressful and costly information system crises. Progent can also deploy server and infrastructure monitoring tools such as Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or Apple Mac networks, Microsoft Windows systems, or systems based on a variety of OS platforms.

How Your Washington DC Business Can Contact Progent's Remote Support Professionals
To get in touch with Progent about urgent online support with UNIX, Linux, Sun Solaris, or Mac OS X networks, go to Progent's Nationwide Remote Support, telephone 1-800-993-9400, or visit Contact Progent.

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