Washington, District of Columbia Contact Information:

City Street Address Contact Information
Washington, District of Columbia Metro Center
1200 G Street, NW
Suite 800
Washington, District of Columbia 20005
Sales Phone: 202-851-2383

Link: Chicago Network Support Services

Urgent Online Consulting for Washington DC UNIX, Linux, or Solaris SystemsFor small and midsize companies located in Washington DC, Progent provides phone help for information systems based on UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that include a mix of UNIX-family systems and Microsoft technology. Progent has provided online support to companies in every state in the U.S. (See Progent's customer testimonials). Progent also offers the consultation Cisco CCIE-certified engineers for challenging infrastructure problems, as well as the assistance of CISA-certified security engineers to handle advanced security design and business continuity preparedness.

Progent's remote technical support services offer excellent leverage because they have the real-world experience and the advanced tools to resolve most information system problems quickly. Efficient support reduces direct costs because service calls take up fewer billable minutes. Online support also eliminates the expense of sending an engineer to your office. Your company benefits even more with indirect expenses by reducing or eliminating network outages and associated costs resulting from business disruption, upset customers and vendors, unproductive workers, and de-focused executives.

Progent's pricing policy for online help is structured to stretch your network support investment. Progent bills on a per-minute basis for phone assistance, so you are charged only for the support that you actually get. Unlike typical online support firms, Progent asks for no startup charge or minimum payments. Progent's one-minute billing unit and clean policy for billing prevent scenarios where quick fixes somehow end up as major tabs. Progent's skill at handling technical issues quickly results in your company conserving money.

Progent's Online Service Technologies
Over the years, Progent has fine tuned a set of customized tools and field-proven methodologies that permit the highest degree of efficiency for online help and repair for small and midsize business computer systems. Progent offers secure Virtual Private Network support for gateways from multiple leading companies such as Microsoft, Cisco, Juniper Networks, Netscreen and Watchguard. Protected VPN technology permits the staff of Progent's Technical Response Center to communicate with your company's network without compromising system security.

Progent's advanced customer support reporting system includes extensive documentation describing all support that Progent's customers have received. Progent's staff consultants have the benefit of the records of support provided to every customer by every engineer. This history of trouble tickets and repairs is organized as an easily accessible proprietary database that enables Progent's remote technical professionals to communicate their experiences with the whole team to make sure that the quality of Progent's support services improves daily. Progent's advanced certifications and close associations with key industry leaders including Cisco and Microsoft make available other massive support knowledge bases and permit quick access to manufacturers' internal product engineers so Progent's online service experts are able to determine the best solutions quickly.

Get Remote UNIX/Linux, Solaris, or Apple macOS and OS X Computer Help from Progent
To access Progent's remote support in Washington DC or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have a critical requirement for network support, go to Immediate Urgent Support.

Online Network Support Services Available from Progent
Progent's phone-based support experts have advanced credentials in a comprehensive array of products and technologies. This broad scope of capability permits Progent's consultants to handle almost any emergency likely to occur in a small company network. Certifications earned by Progent consultants in UNIX-family technologies include Sun Certified Network Administrator, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications owned by Progent technical support experts include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified Network Professional, Network Associate (CCNA), Security Professional, Voice Professional (CCVP), CCDA and CCDP.

To provide assistance to customers with mixed-OS networks, Progent also provides access to engineers who have high-level Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include CISM consultants, Certified Information Systems Security Professional (CISSP) specialists, and Information System Security Architecture Professional (ISSAP) engineers.

Online technical services Offered by Progent to customers in Washington DC include:

  • UNIX/Linux, Sun Solaris, and macOS and OS X Expertise
    Progent's UNIX/Linux, Sun Solaris, and macOS and OS X phone-based consulting services address a wide spectrum of information technology such as network infrastructure, email systems, system and process security, UNIX and Windows coexistence, VMware technologies for server economization and simplified administration, and transitioning from older systems to current Windows or Linux-powered solutions. Progent's group-based approach to resolving network issues promotes fast escalation, when required, to consultants with appropriate experience to tackle challenging scenarios. This accelerates solutions of urgent problems, reduces lost productivity, and lowers support expense.

    Progent's UNIX and Linux consultants can provide urgent remote help for troubleshooting problems affecting UNIX, Linux, or Solaris networks based on leading variants of UNIX such as:

    Major Linux variants for which Progent offers expertise include:

  • Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Problem Solving
    Cisco Consultants for Washington DCThe Cisco Certified Internetwork Expert credential is the premier accreditation for network consultants, and certifies a person's network technology skills at the master level. CCIEs know how to deal with the most intractable issues encountered in network infrastructure design, integration, administration, security, and troubleshooting. Cisco CCIEs work with the highest priority with Cisco's in-house engineers in isolating problems with IOS Software network management tools and developing alternate approaches or locating software patches. CCIEs provide exceptional cost-effectiveness since their broad experience permits them to resolve even the most complex problems quickly. In common cases, less qualified engineers can struggle for many hours or even days with the same problems that a Cisco CCIE can dispose of in a few minutes.

    Few support providers make Cisco CCIEs available to assist small and medium sized companies. Progent offers quick phone contact with a Cisco CCIE so your company can get timely help for severe network infrastructure problems that are hurting business productivity but are not within the experience of your local computer support providers. Progent's Cisco-qualified CCIE support experts can communicate with your environment via state-of-the-art remote support tools to provide quick, safe, and affordable analysis and repair.

    Progent's CCIEs offer assistance with the complete line of Cisco's top-selling selection of connectivity appliances such as PIX 500 Series Firewalls and ASA 5500 Firewalls, Catalyst Firewall Services Module (FWSM), secure high-speed and integrated services routers, Aironet wireless access points, Cisco Meraki cloud-managed APs, Voice over IP (VoIP) phones and systems, Catalyst family switches, plus Virtual Private Network (VPN) products.

  • Authorized Windows Experts
    Microsoft Windows Experts for Washington, DCProgent's Microsoft-certified online service professionals offer computer system problem solving and consulting help for the complete line of Microsoft server technologies. Progent is a Microsoft Partner and can provide your company the expertise of consulting professionals who can assist you with a wide range of technology support services including Windows Server 2012 R2 planning and deployment, Windows Server 2008 R2 set up, Microsoft Exchange 2016 migration, Exchange Server 2013 integration, Exchange 2010 management, SharePoint Server application development, Microsoft Skype for Business Server migration support, Microsoft Lync Server 2013 integration and Microsoft Office Communications Server upgrade, Forefront TMG management and ISA Server maintenance, Microsoft SQL Server 2016 migration and development and SQL Server 2014 support, Systems Center Operations Manager resource monitoring and reporting, Project Server planning, Small Business Server 2011 consulting, and Windows Essentials migration and cloud integration.

    Progent in addition can deliver a broad range of online desktop services such as Windows 7 migration, moving to 64-bit workstation applications, integrating Microsoft Office 2010, and automating PC desktop image creation.

  • CISM and CISSP Certified System Security Consultants
    CISSP Certified Network Security Engineers for Washington DCProgent's certified CISSP and ISSAP security engineers can provide a range of security services to enhance the immunity of your UNIX/Linux, Solaris, Apple Mac or Microsoft Windows environment against internal or external threats or assist you to recuperate rapidly after a damaging penetration. Security consulting services offered by Progent cover comprehensive security audits using tools such as GFI LANguard NSS, AMAP Application Scanner, and software from Solar Winds tools and Netcat; rapid recovery from malicious assaults; integrating firewalls; building secure mechanisms for remote and mobile connectivity; securing your messaging system from spam and directory harvest attacks; and initiating 24x7 network monitoring.

  • Hybrid Cloud Integration
    Azure Integration ConsultantsProgent can provide advanced online consulting services to help companies of any size integrate their networks with leading public cloud platforms such as Microsoft Azure and Amazon Web Services (AWS). Progent can help your it team to plan and administer cost-effective environments that can include Windows and Linux systems and apps in both cloud-based systems or in hybrid topologies that utilize physical IT assets along with cloud services. To help you to integrate cloud services with physical datacenters, Progent can provide a range of cloud migration services such as Office 365 integration solutions with on-premises Exchange deployments, Microsoft Azure enterprise hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud integration, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has over 15 years of experience providing high-level consulting services online, and Progent can help you successfully carry out your cloud integration initiatives quickly and affordably.
Additional Consulting Programs Offered by Progent
Progent can provide the skills of world-class remote consulting professionals for special IT projects that small companies frequently need. Progent's rates for ongoing development or consulting tasks are set based on the qualifications of the consultants required. Progent's experience with these important areas of computer technology allows clients to complete major projects within budget and on time. Progent's special online consulting solutions include:
  • Help Desk Call Center Services
    Progent's Call Center service offerings for small and midsize businesses with networks that incorporate UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include comprehensive Help Desk outsourcing, Virtual Helpdesk services, and Helpdesk operations consulting. Progent's Help Desk Call Center outsourcing support services are intended for small companies who lack the budget to create an internal Help Desk Call Center but who want quick access to a reliable Call Center with proficient phone assistance plus the technical depth to escalate complex trouble tickets to high-level consultants.

    Progentís Virtual Help Desk Call Center is intended for larger companies and operates as a seamless reinforcement of your current Helpdesk team. Progent's Virtual Help Desk can act as an escalation resource to resolve the most difficult computer system challenges, or be ready in overflow instances when your other service providers are too busy.

    Progent's Call Center consulting support can support you in establishing an effective new Help Desk or improving your current one, identifying or customizing Help Desk software products to meet the particular demands of your corporation, or providing temporary phone support staff to reinforce your existing Help Desk team during high-demand situations such as software migrations, mass updates, or rolling out new business software.

    Progent's Help Desk Call Center team of experienced network professionals gives your workers in Washington DC quick assistance from a reliable network service resource with extensive background offering phone help and remote repair service for networks powered by UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's focus is to earn the Call Center the reputation as a solid driver of business efficiency, and Progent's intent is to fix and not merely annotate network problems.

  • Business Applications Services: Education, Development, and Integration
    Progent's Applications Experts Group provides phone-based professional engineering expertise and training in key application areas including ERP, Manufacturing Requirements Planning, accounting system customization, and CRM. Progent also can deliver consulting, programming, and education for popular Microsoft business applications such as Microsoft CRM, Project, Microsoft Office Word, and Office Excel. To read more concerning Progent's consulting, custom development, and training services for UNIX, Linux, Solaris, macOS and OS X, or Microsoft applications, refer to Progent's Business Application Experts Team.

    Progent's Mac experts can support the artistic facets of Mac systems by delivering remote consulting services and education in graphics, sound, and video. Progent's consultants offer help in a variety of Apple Mac programs such as Adobe Photoshop, Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, Apple Motion, and After Effects. Progent's Mac experts can also help you with special procedures such as capturing or digitizing audio/video or establishing an audio/video production studio.

    Online Network Monitoring Services
    Progent can provide companies in Washington DC remote network and server monitoring services powered by MS Operations Manager, adapted by Progent to suit your environment so your network maintenance is proactive rather than reactive. By exposing emerging issues before they result in network outages, proactive monitoring can ward off disruptive and expensive information system crises. Progent can also utilize system monitoring utilities such as Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft Windows environments, or systems that support a combination of operating systems.

How Your Washington DC Company Can Contact Progent's Remote Service Experts
To get in touch with Progent about urgent phone-based expertise with UNIX/Linux, Solaris, or macOS and OS X computer systems, go to Progent's Nationwide Online Support, phone 1-800-993-9400, or go to Contact Progent.

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