Urgent Remote Consulting for Washington DC UNIX or Linux SystemsFor small and midsize companies located in Washington DC, Progent offers phone help for computer systems based on UNIX, Linux, Sun Solaris, or Mac OS X or for networks that include a combination of UNIX-family systems and Microsoft technology. Progent has delivered online troubleshooting to businesses in every state in the United States. (See Progent's customer recommendations). Progent also can furnish the expertise of Cisco CCIE-certified network specialists for complex infrastructure issues, plus the services of CISSP and CISM-certified security engineers to help with high-level security architecture and disaster recovery planning.

Progent's remote technical support services offer exceptional leverage because they have the real-world experience and the advanced tools to solve most network issues quickly. Efficient support lowers direct expenses since service calls accumulate fewer chargeable minutes. Remote support also avoids the expense of sending an engineer to your office. Your organization benefits additionally with incidental expenses by reducing or eliminating system downtime and related costs resulting from business disruption, upset clients, idle employees, and distracted management.

Progent's billing policy for remote help is designed to maximize the impact of your network support investment. Progent charges by the minute for telephone-based assistance, so you owe exclusively for the support that you actually get. In contrast to many online support companies, Progent asks for no service activation surcharge or minimum fees. Progent's per-minute billing unit and simple model for pricing avoid situations where fast repairs somehow end up as major invoices. Progent's penchant for dealing with technical issues quickly translates into your company saving cash.

Progent's Remote Support Technologies
Over time, Progent has fine tuned an arsenal of optimized tools and proven methodologies that ensure the highest degree of effectiveness for remote help and repair for small and midsize business computer networks. Progent offers secure VPN support for gateways from a variety of leading sources including Microsoft, Cisco, Juniper, Netscreen and Checkpoint. Protected VPN connectivity allows the staff of Progent's Technical Response Center to connect to your computer system without breaching system security.

Progent's sophisticated service database system stores comprehensive histories of all support that Progent's customers have been provided. Progent's staff consultants have the benefit of the specifics of assistance rendered to each customer by every Progent consultant. This archive of anomalies and solutions is structured as an easily retrievable support database that allows Progent's remote support experts to communicate their knowledge with the whole team to make sure that the quality of Progent's support services grows daily. Progent's high-level certifications and close relationships with important technology companies including Cisco and Microsoft make available other vast technical databases and permit quick response from vendors' in-house support staff with the result that Progent's remote consulting experts are able to arrive at optimal solutions in the least time.

Initiate Remote UNIX/Linux, Solaris, or Mac OS X Computer Assistance from Progent
To access Progent's phone services in Washington DC or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If your company has a critical requirement for IT support, go to Immediate Emergency Support.

Phone-based Technical Support Services Available from Progent
Progent's online network support professionals offer credentials in an extensive array of technologies. This broad range of IT skills permits Progent's consultants to resolve virtually any problem that may occur in a small or midsize company information system. Certificates earned by Progent consultants in UNIX/Linux platforms include Certified Network Administrator for Solaris, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials owned by Progent service consultants include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), CCSP, Voice Professional, CCDA and CCDP.

To provide assistance to businesses with multi-platform networks, Progent also offers the skills of consultants who have high-level Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager Engineers, CISSP specialists, and ISSAP engineers.

Online support services Offered by Progent to small businesses in Washington DC include:

  • UNIX/Linux, Sun Solaris, and Mac OS X Support Services
    Progent's UNIX, Linux, Solaris, and Mac OS X phone-based support services cover a broad range of information technology such as system infrastructure, messaging systems, network and operational security, UNIX and Microsoft Windows integration, VMware products for server hardware economization and easy management, and transitioning from older applications to current Microsoft Windows or Linux solutions. Progent's group-based approach to resolving technical problems promotes fast escalation, when required, to engineers with appropriate experience to tackle complex situations. This expedites solutions of urgent problems, minimizes network downtime, and cuts service costs.

    Progent's UNIX and Linux consultants can offer urgent remote help for resolving problems affecting UNIX, Linux, or Solaris networks powered by leading variants of UNIX including:

    Major Linux variants for which Progent offers expert support include:

  • Contact a Cisco CCIE for Complex Network Problem Solving
    Cisco Infrastructure Engineers for Washington DCThe Cisco CCIE certification is the premier accreditation for network engineers, and validates an individual's technical skills at the expert level. Cisco CCIEs know how to handle even the most intractable challenges occurring in network infrastructure planning, deployment, management, protection, and repair. Cisco qualified CCIEs operate with the highest priority with Cisco's in-house support staff in isolating problems with IOS Software network administration tools and developing workarounds or locating program patches. Cisco CCIEs represent an excellent cost-effectiveness because their deep experience enables them to solve the most intractable problems rapidly. In common instances, less experienced engineers can struggle for many hours or even days with identical problems that a Cisco-qualified CCIE can dispose of in minutes.

    Few support firms make Cisco-qualified CCIEs accessible to assist small and mid-size companies. Progent offers quick telephone access to a CCIE so you can receive immediate assistance for serious network infrastructure issues that are lowering worker productivity but are outside the comfort zone of your local network support group or consultant. Progent's Cisco-qualified CCIE engineers can communicate with your network via state-of-the-art remote support technology in order to provide fast, secure, and affordable diagnosis and repair.

    Progent's Cisco-qualified CCIEs can provide expertise in the entire range of Cisco's industry-leading selection of networking appliances including PIX Series Firewalls and ASA Series Firewalls, Catalyst FWSM modules, protected high-speed and IS routers, Aironet wireless access points and bridges, Cisco Meraki cloud-managed APs, wired and wireless Voice phones and systems, Catalyst switches, as well as VPN technology.

  • Certified MS Windows Experts
    MS Windows Support for Washington, District of ColumbiaProgent's Microsoft-qualified online support professionals can provide computer system troubleshooting and IT assistance for the complete line of Microsoft server products. Progent is a Microsoft Gold Certified Partner and can offer your organization the expertise of consulting professionals who can help your company with a broad variety of technology support including Windows Server 2012 R2 integration, Windows Server 2008 R2 set up, Microsoft Exchange 2016 planning and deployment, Microsoft Exchange 2013 consulting, Microsoft Exchange Server 2010 management, SharePoint Server design, Microsoft Skype for Business Server planning and deployment consulting, Lync Server management and Office Communications Server 2007 troubleshooting, Forefront Threat Management Gateway 2010 management and ISA Server 2006 maintenance, Microsoft SQL Server 2016 migration and programming and SQL Server 2014 consulting, Systems Center Operations Manager (SCOM) system monitoring and reporting, Project Server and Server Online planning, SBS Server consulting, and Windows Essentials migration and cloud integration.

    Progent in addition offers a full array of remote PC desktop support services including Microsoft Windows 7 migration, upgrading to 64-bit workstation software, configuring Office 2010, and automating workstation deployment.

  • CISSP and ISSAP Qualified Network Security Professionals
    CISSP Qualified System Security Consultants for Washington DCProgent's certified CISSP, ISSAP, and CISM security engineers offer a range of system protection solutions that can enhance the defenses of your UNIX, Linux, Sun Solaris, Mac or Windows network against attacks or assist your business to recover quickly following a damaging penetration. Security services offered by Progent cover in depth network security audits utilizing utilities such as GFI LANguard, EEYE Vulnerability Scanner, and products from Metasploit and Nikto; rapid cleanup after virus and worm attacks; installing firewalls; building safe architectures for off-site and mobile connectivity; protecting your messaging infrastructure from spam and DHA attacks; and managing 24x7 proactive monitoring.

  • Hybrid Cloud Solutions
    Azure Integration ConsultantsProgent can provide expert online support services to help companies of all sizes connect their IT infrastructure with popular public clouds including Microsoft Azure and Amazon AWS. Progent can help your it team to plan and manage cost-effective ecosystems that can include Windows and Linux operating systems and applications in both cloud-centric systems or in hybrid architectures that seamlessly combine local resources along with cloud services. To assist you to incorporate public clouds with physical datacenters, Progent offers a variety of cloud migration services that include Office 365 integration with on-premises Exchange, Azure hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud integration, and Amazon Web Marketing Service (WMS) development and debugging. Progent has over 15 years of experience delivering advanced consulting services remotely, and Progent can make sure you successfully carry out your cloud migration initiatives quickly and affordably.
Additional Consulting Programs Offered by Progent
Progent offers the services of seasoned remote consulting experts for contract projects that small companies frequently request. Billing charges for longer-term consulting projects are determined according to the level of expertise of the engineers required. Progent's experience with these special fields of information technology allows customers to execute critical projects economically and on time. Progent's special online consulting services include:
  • Help Desk Call Center Support
    Progent's Help Desk support programs for small organizations with networks based on UNIX/Linux, Sun Solaris, Mac OS X, Cisco, or Microsoft platforms include comprehensive Help Desk outsourcing, Virtual Helpdesk services, and Helpdesk process consulting. Progent's Call Center outsourcing support services are a convenient solution for small businesses who lack the budget to support an internal Help Desk Call Center but who want quick response from an efficient Call Center with proficient telephone assistance as well as the in-depth expertise to escalate complex problems to advanced engineers.

    Progentís Virtual Help Desk is designed for bigger companies and serves as a seamless reinforcement of your existing Helpdesk team. Progent's Virtual Call Center can serve as an escalation alternative to handle the most difficult technical problems, or be ready in those situations when your other service providers are swamped.

    Progent's Help Desk Call Center consulting support can guide you in building an efficient new Help Desk Call Center or revamping your established one, selecting or modifying Help Desk application software to handle the particular demands of your business, or providing temporary online personnel to supplement your existing Help Desk team to deal with demanding events such as software migrations, major upgrades, or installing brand new applications.

    Progent's Call Center staff of veteran information technology consultants offers your clients in Washington DC instant communication with an effective technical support resource with extensive background delivering telephone-based consulting and online troubleshooting for networks based on UNIX, Linux, Solaris, Mac OS X, Cisco, or Microsoft components. Progent's concentration is to give the Help Desk perception as a crucial contributor to business efficiency, and Progent's goal is to fix instead of just track technical issues.

  • Applications Support: Training, Customization, and Troubleshooting
    Progent's Applications Consulting Team can supply phone-based advanced consulting support and training in specific application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management (CRM). Progent also offers consulting expertise, programming, and training for familiar Microsoft applications such as Microsoft CRM, Project, MS Word, and Microsoft Excel. To find out additional information about Progent's expertise, programming, and education offerings for UNIX/Linux, Sun Solaris, Apple Mac OS X, or Microsoft applications, see Progent's Business Application Experts Group.

    Progent's Mac professionals can promote the artistic elements of Mac computing by providing remote help services and education in imaging, audio, and motion video. Progent's consultants offer help in a large selection of Macintosh creative tools such as Adobe Photoshop, Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, and Adobe After Effects. Progent's Mac specialists can also assist you with specific projects like capturing or digitizing audio or video or configuring an audio/video post production facility.

    Online Network Monitoring Services
    Progent offers businesses in Washington DC remote network monitoring services powered by Microsoft System Center Operations Manager 2007, enhanced by Progent to accommodate your environment so your computer support is proactive and automated. By uncovering possible issues before they evolve into full-scale emergencies, proactive monitoring can avoid inconvenient and costly service breakdowns. Progent can also deploy system monitoring utilities such as Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or Apple Mac networks, Windows systems, or systems that support a variety of operating systems.

How Your Washington DC Business Can Contact Progent's Online Service Experts
To contact Progent about urgent phone-based expertise with UNIX/Linux, Sun Solaris, or Apple Mac computer systems, visit Progent's Nationwide Remote Support, telephone 1-800-993-9400, or visit Contact Progent.

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