UNIX, Linux, Sun Solaris, Mac OS X Remote Emergency Help for Washington DC Small Office Computer Networks
For small businesses in Washington DC, Progent provides 24x7 online support for computer systems powered by UNIX, Linux, Solaris, or Apple Mac OS X or for networks that feature a combination of UNIX-family systems and Microsoft platforms. Progent has delivered remote support to companies in every state in the United States. In addition, Progent can furnish the expertise of Cisco Systems CCIE-certified network specialists for complex infrastructure issues, as well as the assistance of CISA andr CISM-certified security consultants to handle advanced security architecture and diagnostic jobs.
Progent's online technical support services represent exceptional value due to the fact that they are equipped with the practical experience and the sophisticated tools to resolve most network issues rapidly. This reduces direct expenses because service calls accumulate a smaller number of billable minutes. Online help also avoids the cost of dispatching an engineer to your site. Your organization benefits even more in indirect costs by minimizing or eliminating system downtime and associated losses stemming from business discontinuity, disgruntled clients, unproductive employees, and distracted management.
Progent's pricing model for online support is designed to stretch your IT service investment. Progent charges per minute for telephone-based assistance, so you are invoiced exclusively for the support that you actually get. In contrast to many online support companies, Progent asks for no service activation charge or minimum payments. Progent's per-minute billing unit and clean policy for billing eliminate scenarios where quick repairs somehow turn into substantial tabs. Progent's skill at dealing with technical issues efficiently translates into your company conserving cash.
Progent's Remote Support Technologies
Over time, Progent has developed an arsenal of customized technologies and proven processes which promote the maximum degree of effectiveness for online consulting and repair for small and midsize business information systems. Progent provides safe VPN support for gateways from a variety of leading sources including Microsoft, Cisco, Netscreen and Checkpoint. Protected VPN access enables the consultants of Progent's online support team to communicate with your company's network without breaching system security.
Progent's sophisticated customer support reporting system includes thorough documentation of the service that Progent's customers have received. Progent's authorized engineers have access to the details of all help rendered to every Progent customer by every engineer. This archive of trouble tickets and resolutions is structured as a readily exploitable support knowledge base that allows Progent's remote support engineers to share their knowledge company-wide to ensure that the efficiency of Progent's support grows daily. Progent's high-level certifications and formal relationships with major vendors such as Cisco Systems and Microsoft make available other massive technical knowledge bases as well as to vendors' in-house product engineers so Progent's remote consulting specialists can arrive at the most efficient resolutions quickly.
Initiate Online UNIX/Linux, Solaris, or Mac OS X Computer Help from Progent
To initiate Progent's phone support in Washington DC or to find out more about Progent's online support options, call Progent at 888-412-5546 or email Progent at information@progent.com. If you have a critical need for IT help, go to Immediate Emergency Support.
Online Technical Support. Network Support Services Available from Progent
Progent's online consulting professionals offer credentials in an extensive set of disciplines. This broad scope of IT skills permits Progent's engineers to tackle virtually any emergency likely to occur in a small business information system. Credentials earned by Progent consultants in UNIX/Linux platforms include Certified Network Administrator for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician, Apple Certified System Administrator, Help Desk Specialist (ACHDS), and Apple Certified Technical Coordinator. Cisco certifications awarded to Progent technical support consultants include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), CCNA, Security Professional, CCVP, and Design Professional.
To support businesses with mixed-operating system networks, Progent also provides the support of consultants who have advanced Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include CISM consultants, CISSP experts, and ISSAP consultants.
Phone-based services available from Progent to customers in Washington DC include:
UNIX/Linux, Sun Solaris, and Apple Mac OS X Expertise
Progent's UNIX/Linux, Sun Solaris, and Mac OS X phone-based support services cover a broad spectrum of information technology including network infrastructure, email solutions, network and operational security, UNIX/Linux and Microsoft Windows integration, virtual server technologies for server consolidation and simplified administration, and migration from legacy applications to MS Windows or Linux environments. Progent's group-based methodology for resolving network issues promotes fast escalation, when required, to consultants with task-relevant expertise to tackle complex scenarios. This expedites repair of critical problems, minimizes lost productivity, and lowers service costs.
Progent's UNIX/Linux support engineers can offer emergency phone-based assistance troubleshooting anomalies within UNIX/Linux systems powered by popular variants of UNIX such as:
Talk to a Cisco CCIE for High-level Network Problem Solving The Cisco CCIE certification is the top accreditation for networking engineers, and validates a person's technical skills at the master level. Cisco CCIEs can handle even the most intractable issues occurring in network infrastructure design, integration, maintenance, protection, and troubleshooting. Cisco CCIEs operate with the highest priority with Cisco System's internal engineers in analyzing problems with IOS Software network administration utilities and developing alternate approaches or locating program updates. CCIEs provide exceptional value since their broad experience enables them to solve even the most difficult problems rapidly. In typical cases, less seasoned service providers can wrestle for many hours or even days with the same tasks that a Cisco-qualified CCIE can fix in minutes.
Few support organizations make Cisco CCIEs available to assist small and mid-size businesses. Progent can provide fast phone access to a Cisco CCIE so your company can receive immediate assistance for serious network infrastructure issues that are crippling worker productivity but are beyond the experience of your regular computer service group or consultant. Progent's Cisco CCIE support experts can interface to your environment by means of the latest on-line support technology to perform fast, secure, and affordable diagnosis and repair.
Progent's Cisco-qualified CCIEs can provide expertise in all of Cisco's top-selling family of infrastructure devices such as PIX 500 Firewalls and ASA 5500 Series Firewalls, the Catalyst FWSM modules, protected high-speed and integrated services (IS) routers, Aironet wireless access points and bridges, wired and wireless Voice phones and systems, Catalyst family switches, plus Virtual Private Network (VPN) solutions.
Authorized MS Windows Expertise Progent's Microsoft-certified online service professionals can deliver network repair and consulting help for the complete line of Microsoft server and business application products. Progent is a Microsoft Gold Certified Partner consulting company and can offer your organization the services of support professionals who can assist to deploy, support and manage the entire family of MS Servers including Microsoft Windows 2003 Server, SQL Server, ISA Server, Microsoft BizTalk Server, MS Commerce Server, Microsoft Content Management Server, Microsoft Small Business Server 2003 (SBS 2003), Exchange 2007 Server, Microsoft Application Center, SharePoint Server 2007, Microsoft Virtual Server 2005, and Microsoft Operations Manager 2007 and 2005.
CISM and CISSP Qualified Network Security Consultants Progent's accredited CISSP, ISSAP, and CISM network security engineers offer a range of security solutions to enhance the defenses of your UNIX, Linux, Sun Solaris, Apple Mac or Microsoft Windows environment against assaults or help you to recover rapidly following a damaging breach. Security consulting services available from Progent include: comprehensive network security analysis using utilities such as GFI LANguard NSS, AMAP Application Scanner, and software from Metasploit and Hydra; quick recuperation from virus and worm attacks; integrating firewalls; building secure architectures for remote and mobile communication; securing your messaging infrastructure against viruses, spam, and DHA attacks; and initiating 24x7 proactive monitoring.
Additional Support Programs Available from Progent
Progent offers the skills of seasoned remote consulting experts for contract information technology programs that small businesses often request. Progent's charges for longer-term development or consulting tasks are set based on the qualifications of the engineers assigned. Progent's experience with these important areas of computer technology allows clients to complete critical initiatives within budget and on schedule. Progent's project-based online consulting solutions include:
Help Desk Support
Progent's Help Desk service offerings for small companies with environments based on UNIX/Linux, Sun Solaris, Mac OS X, Cisco, or Microsoft technology include comprehensive Help Desk outsourcing, Virtual Help Desk services, and Help Desk consulting. Progent's Help Desk Call Center outsourcing services are ideal for smaller businesses who don't have the money or time to support an internal Call Center but who need quick access to an efficient Call Center with proficient telephone assistance as well as the technical depth to escalate complex tasks to high-level engineers.
Progent’s Virtual Call Center is designed for bigger companies and acts as a seamless addition to your established Help Desk organization. Progent's Virtual Help Desk can act as a an escalation resource to resolve complex computer system problems, or be ready in hectic instances when your regular resources are too busy.
Progent's Help Desk consulting expertise can assist you in establishing an efficient new Help Desk or improving your established one, evaluating or modifying Help Desk software products to meet the particular requirements of your company, or providing occasional phone support personnel to work with your in-house Help Desk group during unusually busy situations such as software migrations, mass upgrades, or rolling out brand new applications.
Progent's Call Center staff of veteran network consultants offers your workers in Washington DC fast contact with a dependable support resource with years of background providing telephone-based support and remote troubleshooting for IT systems based on UNIX/Linux, Solaris, Mac OS X, Cisco Systems, or Microsoft components. Progent's concentration is to give the Call Center the reputation as a crucial contributor to company productivity, and Progent's target is to solve instead of just document network issues.
Applications Services: Education, Customization, and Problem Solving
Progent's Applications Experts Group offers remote and in-depth engineering expertise and training in special application areas including ERP, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also can provide consulting expertise, customization, and training for popular Microsoft business applications including CRM, Office Project, MS Word, and Excel. To read more concerning Progent's expertise, programming, and education services for UNIX/Linux, Solaris, Mac OS X, or Microsoft applications, refer to Progent's Business Application Experts Services.
Progent's Mac professionals can nurture the imaginative components of Apple Mac computing by offering phone-based help services and training in imaging, sound, and motion video. Progent's support professionals offer expertise in a large selection of Mac applications such as Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, and After Effects. Progent's consultants can also assist you with special projects such as capturing or digitizing audio/video or establishing an audio/video production studio.
Remote Network and Server Monitoring Services
Progent offers companies in Washington DC remote network and server monitoring support powered by Microsoft Operations Manage (MOM), customized by Progent for your business so your IT maintenance is proactive rather than reactive. By uncovering potential trouble spots before they evolve into full-scale emergencies, automated monitoring can minimize disruptive and costly information system failures. Progent can also utilize network monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Sun Solaris, or Mac OS X networks, Microsoft environments, or environments based on a variety of operating systems.
How Your Washington DC Business Can Contact Progent's Online Technical Support Experts
To contact Progent about emergency online assistance with UNIX, Linux, Solaris, or Apple Mac environments, go to Progent's Nationwide Remote Support, telephone 1-800-993-9400, or email information@progent.com.
Progent is convinced that a carefully architected and implemented information system can be a pivotal piece for enabling a company's success, and Progent follows this philosophy in our own network infrastructure. Progent has created a fault-tolerant virtual office network that allows our staff engineers and certified contractors to offer fast and efficient service, cooperate easily on complex projects, and experience career and private growth by being part of an exciting company culture of personal drive and freedom.
Progent's certified Systems Management Server consultants have in-depth experience helping small and mid-size businesses save time and money by deploying Microsoft SMS 2003 to manage configuration and change tasks. Progent can show you how to use Microsoft Systems Management Server 2003 to reduce change and configuration administration expenses, improve network security, maximize productivity by keeping applications current, enforce compliance with software licenses, and record program usage profiles to help you arrive at informed buying choices. Progent can help you benefit from SMS 2003's cost-saving capabilities for automated software installation and application deployment, security patch management, asset management, plus software and hardware inventory. Progent's experience with offsite consulting can further amplify the economic benefits of SMS 2003 and Progent's CISSP-certified engineers and CISM-certified security experts can help you create a complete security plan that incorporates the powerful security functions of SMS 2003. Progent also provides world-class support for Microsoft Operations Manager (MOM), which is a vital part of Microsoft's System Center 2005 solution for integrated network management.
Progent’s Microsoft-certified experts offer small and midsize companies computer consulting, support, and repair services for Microsoft SharePoint Portal Server 2003. Microsoft Office SharePoint Portal Server is an enterprise portal platform for intelligently connecting people, groups and information. SharePoint Portal Server offers a common location for your workers or customers to access, organize, share and manipulate relevant data, documents, and software and to interact with one another. It enables quicker and more intelligent decisions, more effective access across groups and more streamlined business practices. The main objective of SharePoint Server is to gather together, in a relevant way, all of the diverse sources of knowledge accessible within and without an organization. Windows SharePoint Services connect workers, customers, teams and major tasks with the information they’ve developed in a way that makes data convenient to locate, retrieve and apply.
Microsoft Dynamics Great Plains allows you to grow and control your business better by offering easy access to strategic data and a rapid ROI. Microsoft GP offers important productivity benefits including its ability to expand the presence of your organization, manage your financials, automate financial operations, standardize processes throughout your business, improve inventory control, enhance order accuracy, expand revenue and shorten lead-time, and increase free cash flow. Progent can show you how to configure and manage a reliable, safe server and network foundation to support Great Plains, and can offer experienced Microsoft Dynamics Great Plains support professionals to help you derive the full benefits of your Microsoft Great Plains accounting.
The open architecture of Microsoft Dynamics Great Plains makes it possible to develop custom programs that have all of the core capability of popular Microsoft GP solutions but also meet the unique needs of your business. With use of the Modifier included with Microsoft Visual Basic for Applications, developers can use the most familiar development environment in the software industry to adapt Microsoft Great Plains information views, add or modify business logic, define forms and reports, or expand integration with Microsoft Office applications. Progent's expertise with Microsoft .NET support, Microsoft SQL Server support, and programming experience with VBasic, XML and other developer environments make it possible to write custom line-of-business applications and eCommerce solutions that work seamlessly with Microsoft Dynamics Great Plains.
Progent can provide a variety of data transport services from leading service providers such as AT&T, Speakeasy, and NextWeb. Data communications technologies offered through Progent include Dial-up, DSL, Frame Relay over DSL, Full or Fractional T1, Burstable T1, DS3, plus fixed and moving wireless. Progent can support you with all facets of creating and implementing a cohesive data transport system that maximizes the productivity of your computer network. Progent can also offer support services covering areas from network repair to full IT outsourcing to ensure that your data transport plans can meet your goals.
Progent's SonicWALL experts can help you pick, install, and maintain the SonicWALL Firewall, VPN and SonicWALL PRO family of products and can offer training to allow you to support SonicWALL security technology. Progent's CISSP certified consultants, CISM certified security engineers, and CISA qualified IS security audit specialists can show you how to design an end-to-end security plan, including documented policies, and design protection into your corporate processes.
Progent is committed to information transfer from Progent's consultants to customers. By teaching clients to deal with problems that are within their comfort zone, Progent can focus on offering high-value skills where Progent has few competitors. Small businesses who utilize trusted freelance service providers or who employ internal support personnel benefit when Progent transfers information about critical technology and proven methodologies to make their IT environments more reliable, protected, and productive.
For medium-size companies looking for IT support, Progent offers an array of options such as local service, on-line assistance, off-site Help Desk, 24x7 support with automatic network monitoring, emergency staff augmentation, site relocation services, software development, and professional consultation. For midsize businesses in California or other regions serviced by Progent's onsite consultants, Progent provides professional in-person help for fixing network problems quickly and affordably.
Progent's Microsoft-certified ISA Server 2006 experts can help you to plan, install, and support a configuration of ISA Server 2006 on your information system that delivers the firewall security, performance and ease-of-use that your company requires.
For small businesses in Washington DC, Progent provides 24x7 online support for computer systems powered by UNIX, Linux, Solaris, or Apple Mac OS X or for networks that feature a combination of UNIX-family systems and Microsoft platforms. Progent has delivered remote support to companies in every state in the United States. In addition, Progent can furnish the expertise of Cisco Systems CCIE-certified network specialists for complex infrastructure issues, as well as the assistance of CISA andr CISM-certified security consultants to handle advanced security architecture and diagnostic jobs.
The Cisco CCIE certification is the top accreditation for networking engineers, and validates a person's technical skills at the master level. Cisco CCIEs can handle even the most intractable issues occurring in network infrastructure design, integration, maintenance, protection, and troubleshooting. Cisco CCIEs operate with the highest priority with Cisco System's internal engineers in analyzing problems with IOS Software network administration utilities and developing alternate approaches or locating program updates. CCIEs provide exceptional value since their broad experience enables them to solve even the most difficult problems rapidly. In typical cases, less seasoned service providers can wrestle for many hours or even days with the same tasks that a Cisco-qualified CCIE can fix in minutes.
Progent's Microsoft-certified online service professionals can deliver network repair and consulting help for the complete line of Microsoft server and business application products. Progent is a 
Progent's accredited CISSP, ISSAP, and CISM network security engineers offer a range of security solutions to enhance the defenses of your UNIX, Linux, Sun Solaris, Apple Mac or Microsoft Windows environment against assaults or help you to recover rapidly following a damaging breach. Security consulting services available from Progent include: comprehensive network security analysis using utilities such as GFI LANguard NSS, AMAP Application Scanner, and software from Metasploit and Hydra; quick recuperation from virus and worm attacks; integrating firewalls; building secure architectures for remote and mobile communication; securing your messaging infrastructure against viruses, spam, and DHA attacks; and initiating 24x7 proactive monitoring.
