Fast Online Help for Washington DC UNIX or Linux NetworksFor small businesses in Washington DC, Progent provides phone help for information systems based on UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that feature a combination of UNIX and Windows technology. Progent has delivered remote troubleshooting to companies in every state in the United States. (Refer to Progent's customer testimonials). In addition, Progent can furnish the consultation CCIE-qualified network specialists for complex connectivity issues, plus the services of CISSP and CISM-accredited security consultants to handle advanced security design and disaster recovery planning.

Progent's remote technical support services represent excellent value due to the fact that they are equipped with the real-world background and the advanced tools to solve the majority of information system problems quickly. Efficient support lowers immediate costs because service calls accumulate a smaller number of chargeable minutes. Online support also eliminates the cost of dispatching an engineer to your location. Your organization saves additionally in indirect costs by reducing or avoiding network downtime and related losses stemming from business disruption, disgruntled clients, unproductive employees, and de-focused executives.

Progent's billing model for online support is designed to maximize the impact of your IT service investment. Progent bills by the minute for phone assistance, so you are invoiced just for the support that you receive. In contrast to many remote service firms, Progent requires no service activation charge or minimum fees. Progent's per-minute billing unit and simple policy for billing do away with situations where fast solutions somehow turn into large tabs. Progent's skill at disposing of problems quickly results in your business saving money.

Progent's Online Technical Support Technologies
Over the years, Progent has developed a collection of optimized technologies and field-tested processes that promote the highest degree of effectiveness for remote consulting and repair for small company information systems. Progent offers safe VPN support for gateways from multiple popular vendors including Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Checkpoint. Secure VPN connectivity enables the experts of Progent's Technical Response Center to connect to your system without breaching system security.

Progent's proprietary technical support database application maintains comprehensive records describing all service that Progent's customers have been provided. Progent's authorized service personnel have access to the history of assistance rendered to every client by any Progent consultant. This history of anomalies and repairs is structured as an easily retrievable support knowledge base that allows Progent's online support experts to share their knowledge with the whole team to make sure that the efficiency of Progent's support improves daily. Progent's high-level accreditations and close associations with major vendors including Cisco and Microsoft permit access to other extensive technical support databases and allow priority access to vendors' internal engineering staff with the result that Progent's online service specialists can arrive at the most efficient solutions quickly.

Get Remote UNIX, Linux, Sun Solaris, or macOS and OS X Computer Assistance from Progent
To get started with Progent's remote services in Washington DC or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If your company has a critical need for IT support, go to Immediate Emergency Support.

Remote Technical Services Offered Progent
Progent's remote network support experts have credentials in an extensive set of technologies. This broad range of IT skills permits Progent's consultants to handle virtually any crisis likely to occur in a small or midsize business network. Credentials held by Progent engineers in UNIX/Linux platforms include Certified Network Administrator for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician, Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials owned by Progent technical support consultants include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, CCNA, Security Professional, CCVP, and Design Professional.

To provide assistance to businesses with mixed-platform environments, Progent also offers the skills of engineers with advanced Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager (CISM) Engineers, CISSP specialists, and Information System Security Architecture Professional (ISSAP) consultants.

Phone-based services provided by Progent to small businesses in Washington DC include:

  • UNIX/Linux, Sun Solaris, and macOS and OS X Expertise
    Progent's UNIX/Linux, Sun Solaris, and Apple macOS and OS X phone-based support services address a wide array of information technology including system infrastructure, messaging systems, system and operational security, UNIX/Linux and Microsoft Windows coexistence, VMware technologies for server hardware economization and simplified management, and migration from older systems to the latest Windows or Linux-based solutions. Progent's group-based approach to resolving network issues promotes quick escalation, if necessary, to consultants with task-relevant experience to handle challenging scenarios. This accelerates solutions of critical problems, reduces network downtime, and cuts service expense.

    Progent's UNIX/Linux consultants can provide urgent phone-based assistance for troubleshooting problems within UNIX, Linux, or Solaris networks powered by popular versions of UNIX including:

    Important Linux versions for which Progent can provide expertise include:

  • Talk to a Cisco CCIE for Complex Network Troubleshooting
    Cisco Consultants for Washington DCThe Cisco Certified Internetwork Expert (CCIE) credential is the premier recognition for network engineers, and validates an individual's network technology skills at the master level. Cisco qualified CCIEs can resolve the most stubborn challenges encountered in network design, integration, administration, protection, and problem solving. Cisco qualified CCIEs work on a privileged basis with Cisco's internal support staff in analyzing anomalies with Cisco IOS network management tools and developing alternate approaches or locating program updates. CCIEs represent an excellent cost-effectiveness because their depth of experience allows them to find solutions for even the most complex problems quickly. In common instances, less qualified consultants can wrestle for many hours or even days with the same tasks that a CCIE can resolve in a few minutes.

    Few consulting organizations make CCIEs accessible to assist small and mid-size businesses. Progent can provide fast phone contact with a CCIE so you can get timely assistance for serious network issues that are crippling worker productivity but are outside the comfort zone of your regular computer maintenance resources. Progent's Cisco CCIE engineers can tie into your network by means of sophisticated remote troubleshooting tools to provide fast, secure, and affordable analysis and repair.

    Progent's CCIEs offer assistance with the entire range of Cisco's industry-leading family of connectivity devices including PIX Series Firewalls and ASA 5500 Series Firewalls, the Catalyst Firewall Services Module (FWSM), secure high-speed and IS routers, wireless access points and bridges, Cisco Meraki cloud-managed APs, Voice over IP (VoIP) systems, Catalyst Series switches, plus Virtual Private Network products.

  • Authorized Windows Expertise
    Windows Expertise for Washington, District of ColumbiaProgent's Microsoft-certified remote support engineers offer network repair and IT help for all Microsoft server platforms. Progent is a Microsoft Partner and can offer your organization the assistance of consulting professionals who can help you with a wide range of platform support such as Windows Server 2012 R2 integration, Windows Server 2008 set up, MS Exchange 2016 planning and deployment, Microsoft Exchange Server 2013 configuration, Microsoft Exchange 2010 monitoring and support, SharePoint Server development, Microsoft Skype for Business planning and deployment consulting, Microsoft Lync Server 2013 integration and Microsoft Office Communications Server troubleshooting, Microsoft Forefront TMG management and ISA Server migration, Microsoft SQL Server 2016 integration and programming and SQL Server 2014 support, Systems Center Operations Manager resource monitoring and reporting, Project Server planning, SBS Server 2011 support, and Windows Essentials cloud integration.

    Progent also offers a wide range of remote desktop support and troubleshooting services including Windows 7 integration, upgrading to 64-bit desktop applications, configuring Microsoft Office 2010, and automating desktop configuration.

  • CISSP and ISSAP Qualified System Security Specialists
    CISSP Certified Network Security Consultants for Washington DCProgent's qualified CISM and CISSP network security consultants can provide a variety of system protection solutions that can strengthen the protection of your UNIX/Linux, Solaris, Mac or Windows environment against attacks or assist you to recuperate rapidly after a serious breach. Security consulting services offered by Progent cover in depth network security evaluation using tools such as GFI LANguard, AMAP Application Scanner, and software from Solar Winds tools and Hydra; rapid cleanup after malicious attacks; installing firewalls; establishing safe techniques for remote and mobile communication; protecting your email system against viruses, spam and directory harvest attacks; and instituting 24x7 proactive monitoring.

  • Hybrid Cloud Integration
    Azure Integration ConsultantsProgent offers advanced online consulting to help organizations of all sizes integrate their IT infrastructure with leading public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can help you to plan and administer cost-effective ecosystems that can include Windows and Linux operating systems and applications in either cloud-centric systems or in hybrid topologies that combine local IT assets as well as cloud services. To assist you to incorporate public cloud services with physical datacenters, Progent can provide a range of cloud integration support services such as Office 365 integration with on-premises installations of Exchange, Microsoft Azure enterprise hybrid cloud integration, Amazon Web Services hybrid cloud migration, and Amazon Web Marketing Service development and debugging. Progent has more than 15 years of experience delivering advanced consulting services remotely, and Progent can make sure you complete your cloud integration initiatives on schedule and within your budget.
Additional Support Services Offered by Progent
Progent offers the skills of seasoned online consulting experts for special projects that small businesses often need. Progent's rates for longer-term consulting projects are set according to the qualifications of the engineers involved. Progent's background in these special areas of computer technology allows customers to execute critical initiatives within budget and on time. Progent's project-based online engineering services include:
  • Call Center Expertise
    Progent's Help Desk Call Center support programs for small organizations with environments that incorporate UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include full-service Help Desk outsourcing, Virtual Helpdesk services, and Call Center consulting. Progent's Help Desk outsourcing support services are a convenient solution for small businesses who lack the resources to create an internal Help Desk Call Center but who need quick response from an effective Call Center with proficient telephone support plus the in-depth expertise to escalate the most challenging trouble tickets to advanced consultants.

    Progentís Virtual Call Center is designed for bigger companies and operates as a transparent addition to your established Call Center team. Progent's Virtual Call Center can operate as an escalation option to handle the toughest technical issues, or be ready in those circumstances when your regular support engineers are too busy.

    Progent's Help Desk Call Center consulting support can aid you in establishing an efficient new Help Desk Call Center or enhancing your current one, evaluating or customizing Call Center software to address the unique requirements of your corporation, or adding temporary phone support staff to work with your existing Help Desk resources to handle high-demand situations like software transitions, major upgrades, or installing new business software.

    Progent's Call Center team of seasoned network consultants provides your customers in Washington DC rapid access to an effective support group with years of background offering phone consulting and remote diagnostics for computer environments powered by UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's charter is to earn the Call Center recognition as a significant enabler of business performance, and Progent's intent is to solve instead of just report IT issues.

  • Applications Support: Education, Customization, and Troubleshooting
    Progent's Applications Experts Group can supply online professional consulting expertise and education in special business application fields such as Enterprise Requirements Planning, MRP, customizing accounting packages, and CRM. Progent also can deliver consulting expertise, programming, and education for Microsoft applications including CRM, Microsoft Project, Microsoft Office Word, and Microsoft Excel. For more about Progent's expertise, customization, and training offerings for UNIX/Linux, Solaris, macOS and OS X, or Microsoft applications, go to Progent's Applications Experts Group.

    Progent's Mac consultants can nurture the creative components of Macintosh environments by offering remote help support and education in imaging, sound, and motion video. Progent's support professionals can provide help in a large selection of Macintosh creative tools such as Photoshop, Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's consultants can also assist you with common jobs such as scanning or digitizing audio or video or setting up an audio/video post production lab.

    Online Network and Server Monitoring Support
    Progent can provide companies in Washington DC online network monitoring support powered by MS System Center Operations Manager, enhanced by Progent to fit your environment so that your computer support is proactive rather than reactive. By spotting possible problems before they evolve into network outages, proactive monitoring can ward off disruptive and costly service breakdowns. Progent can also deploy server and infrastructure monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or macOS and OS X environments, Microsoft Windows networks, or environments that incorporate a combination of OS platforms.

How Your Washington DC Company Can Contact Progent's Remote Support Experts
To get in touch with Progent about urgent phone-based expertise with UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, visit Progent's Nationwide Remote Support, telephone 1-800-993-9400, or see Contact Progent.

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