Washington, District of Columbia Contact Information:

City Street Address Contact Information
Washington, District of Columbia Metro Center
1200 G Street, NW
Suite 800
Washington, District of Columbia 20005
Sales Phone: 202-851-2383

Link: Washington DC Network Consulting Services

Urgent Online Help for Washington DC UNIX or Linux SystemsFor small companies in Washington DC, Progent offers phone help for computer systems based on UNIX or Linux or for networks that include a mix of UNIX and Microsoft Windows technology. Progent has delivered online troubleshooting to businesses in every state in the U.S. (Refer to Progent's customer recommendations). In addition, Progent can furnish the consultation CCIE-qualified network specialists for complex infrastructure problems, plus the services of CISA and CISM-accredited security engineers to help with advanced security architecture and disaster recovery preparedness.

Progent's remote support engineers represent exceptional leverage due to the fact that they have the real-world background and the sophisticated technology to solve the majority of information system problems rapidly. Efficient support lowers direct costs because service calls require fewer billable consulting minutes. Online support also avoids the expense of sending a consultant to your site. Your company saves even more in indirect costs by reducing or avoiding network outages and related costs resulting from business discontinuity, disgruntled clients, unproductive workers, and distracted management.

Progent's pricing policy for online support is structured to maximize the impact of your network support dollar. Progent bills by the minute for telephone-based consulting, so you are billed just for the services that you receive. In contrast to many remote service firms, Progent asks for no startup surcharge or minimum payments. Progent's one-minute billing unit and clean policy for pricing avoid situations where quick repairs manage to turn into major tabs. Progent's penchant for solving technical issues quickly results in your business spending less cash.

Progent's Remote Service Technologies
Over time, Progent has fine tuned an array of customized tools and proven methodologies that allow the highest level of effectiveness for remote consulting and troubleshooting for small and midsize company computer networks. Progent provides secure Virtual Private Network support for VPN gateways from a variety of popular sources including Microsoft, Cisco, Juniper/NetScreen, Netscreen and Watchguard. Protected VPN access enables the engineers of Progent's online support team to access your computer system without violating corporate security.

Progent's highly evolved technical support database system stores thorough documentation for all service that Progent's customers have been provided. Progent's authorized consultants have access to the details of support provided to every Progent client by any Progent engineer. This archive of anomalies and responses is structured as an easily exploitable support knowledge base that permits Progent's remote support professionals to communicate their experiences with the whole team to make sure that the efficiency of Progent's support grows over time. Progent's advanced certifications and close relationships with key technology companies such as Cisco and Microsoft permit access to other vast technical support knowledge bases and allow quick access to manufacturers' internal support staff so Progent's online service specialists are able to find optimal solutions quickly.

Initiate Remote UNIX, Linux, Solaris, or macOS and OS X Network Support from Progent
To get started with Progent's phone services in Washington DC or to find out additional information about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have a critical need for IT help, visit Immediate Emergency Support.

Remote Support Services Provided by Progent
Progent's remote network support experts have advanced credentials in an extensive set of products and technologies. This breadth of IT skills allows Progent's consultants to handle almost any crisis likely to take place in a small or midsize company information system. Certificates awarded to Progent consultants in UNIX-family technologies include Sun Certified Network Administrator, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials earned by Progent technical support engineers include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified CCNP, Network Associate (CCNA), Security Professional, Voice Professional (CCVP), CCDA and CCDP.

To help customers with mixed-operating system networks, Progent also offers the services of consultants with high-level Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include CISM Engineers, CISSP network security experts, and Information System Security Architecture Professional consultants.

Remote technical services Offered by Progent to companies in Washington DC include:

  • UNIX/Linux, Solaris, and macOS and OS X Expertise
    Progent's UNIX, Linux, Solaris, and Apple macOS and OS X online consulting services address a wide spectrum of information technology including system architecture, messaging solutions, network and operational security, UNIX and Microsoft Windows coexistence, virtual server products for server economization and simplified administration, and migration from older systems to the latest Windows or Linux-based environments. Progent's group-based methodology for solving technical problems promotes quick escalation, when required, to consultants with task-relevant expertise to handle complex situations. This accelerates solutions of urgent problems, reduces lost productivity, and cuts support costs.

    Progent's UNIX and Linux support engineers can provide emergency phone-based assistance for troubleshooting anomalies within UNIX/Linux systems powered by leading derivatives of UNIX including:

    Major Linux variants for which Progent offers expert support include:

  • Talk to a Cisco CCIE for High-level Network Problem Solving
    Cisco Engineers for Washington DCThe Cisco Certified Internetwork Expert (CCIE) certification is the premier recognition for networking professionals, and certifies a consultant's networking skills at the expert level. Cisco CCIEs know how to deal with the most difficult challenges surrounding network planning, integration, maintenance, protection, and problem solving. CCIEs can cooperate on a privileged basis with Cisco's internal support staff in isolating anomalies with IOS network management tools and developing alternate approaches or locating program updates. Cisco CCIEs provide exceptional cost-effectiveness since their broad expertise allows them to resolve even the most intractable problems rapidly. In common cases, less seasoned engineers can struggle for many hours or even days with the same tasks that a Cisco-qualified CCIE can fix in minutes.

    Few consulting firms make Cisco CCIEs accessible to help small and medium sized businesses. Progent can provide quick phone contact with a Cisco-qualified CCIE so your company can get immediate support for severe network issues that are crippling business efficiency but are not within the experience of your regular IT support resources. Progent's Cisco CCIE support experts can connect to your computer system using state-of-the-art remote troubleshooting technology in order to perform efficient, safe, and affordable analysis and remediation.

    Progent's Cisco-qualified CCIEs offer expertise in the complete line of Cisco's market leading selection of networking products such as PIX 500 Series Firewalls and ASA 5500 Firewalls, the Catalyst Firewall Services Modules, protected high-speed and IS routers, wireless access points, Meraki cloud-managed Wi-Fi access points, Voice over IP (VoIP) phones and systems, Catalyst Series switches, as well as Virtual Private Network products.

  • Authorized Windows Experts
    Microsoft Windows Experts for Washington, DCProgent's Microsoft-certified remote support experts offer computer system repair and IT support for all Microsoft server products. Progent is a Microsoft Certified Partner and can offer your organization the assistance of support engineers who can help you with a broad variety of technology support services including Windows Server 2012 R2 planning and deployment, Windows Server 2008 set up, MS Exchange 2016 Server migration, Microsoft Exchange 2013 integration, Exchange Server 2010 maintenance, SharePoint Server 2013 design, Skype for Business migration consulting, Lync Server management and Microsoft Office Communications Server upgrade, Microsoft Forefront Threat Management Gateway administration and ISA Server 2006 maintenance, SQL Server 2016 migration and programming and SQL Server 2014 consulting, Systems Center Operations Manager network monitoring, Project Server planning, SBS Server support, and Windows 2012 R2 Essentials migration and cloud integration.

    Progent in addition can deliver a broad array of online desktop services including Microsoft Windows 7 migration, moving to 64-bit desktop applications, configuring Microsoft Office 2010, and streamlining Business Desktop Deployment.

  • CISM and CISSP Qualified System Security Engineers
    CISSP Qualified System Security Consultants for Washington DCProgent's certified CISM and CISSP security engineers offer a range of system protection services that can enhance the immunity of your UNIX/Linux, Solaris, Apple Mac or Microsoft Windows network against attacks or assist your company to clean up rapidly after a serious breach. Security services offered by Progent cover thorough network security audits utilizing utilities such as GFI LANguard, AMAP Application Scanner, and products from Solar Winds tools and Hydra; fast cleanup after malicious attacks; integrating firewalls; designing secure mechanisms for off-site and mobile communication; guarding your email infrastructure from spam and DHA attacks; and establishing 24x7 proactive monitoring.

  • Hybrid Cloud Integration
    Azure Integration ConsultantsProgent offers expert remote consulting services to help businesses of all sizes connect their IT infrastructure with leading public clouds such as Microsoft Azure and Amazon AWS. Progent can help your it team to design and administer cost-effective ecosystems that can include Windows and Linux operating systems and apps in both cloud-only solutions or in hybrid topologies that utilize physical resources as well as public cloud services. To assist you to integrate public clouds with networks, Progent offers a variety of cloud integration services that include Office 365 integration with on-premises Exchange deployments, Azure enterprise hybrid cloud solutions, Amazon Web Services hybrid cloud migration, and Amazon Web Marketing Service (WMS) development and debugging. Progent has over 15 years of experience delivering advanced consulting services online, and Progent can help you successfully carry out your cloud integration projects quickly and within your budget.
Additional Consulting Programs Offered by Progent
Progent can provide the skills of seasoned remote consulting professionals for contract IT projects that small businesses often need. Progent's rates for longer-term consulting projects are set based on the qualifications of the consultants required. Progent's experience with these important fields of information technology allows clients to complete critical initiatives economically and on schedule. Progent's project-based online consulting services include:
  • Call Center Support
    Progent's Help Desk programs for small organizations with environments based on UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products include comprehensive Help Desk Call Center outsourcing, Virtual Help Desk services, and Helpdesk operations consulting. Progent's Help Desk outsourcing services are well suited for small businesses who don't have the money or time to create an in-house Call Center but who want quick access to a dependable Call Center with professional phone assistance as well as the in-depth expertise to escalate the most challenging tasks to advanced consultants.

    Progentís Virtual Call Center is designed for bigger companies and operates as a seamless extension of your existing Helpdesk organization. Progent's Virtual Call Center can operate as an escalation resource to resolve the most difficult technical challenges, or be ready in hectic circumstances when your regular resources are too busy.

    Progent's Help Desk consulting support can assist you in establishing an effective new Help Desk Call Center or improving your current one, evaluating or modifying Help Desk Call Center software products to handle the unique demands of your business, or providing occasional phone support personnel to supplement your in-house Help Desk resources to deal with demanding situations like software migrations, major updates, or installing brand new business software.

    Progent's Help Desk Call Center staff of veteran network consultants provides your clients in Washington DC quick access to a large network service group with substantial experience delivering phone help and online diagnostics for networks based on UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's charter is to earn the Help Desk perception as a crucial driver of company productivity, and Progent's goal is to fix rather than merely document IT issues.

  • Applications Services: Training, Programming, and Integration
    Progent's Applications Experts Group provides remote professional engineering support and training in specific application areas such as Enterprise Requirements Planning, MRP, accounting system customization, and CRM. Progent also offers consulting, custom development, and training for familiar Microsoft business applications including CRM, Microsoft Project, Office Word, and Office Excel. To learn more about Progent's consulting, custom programming, and training offerings for UNIX/Linux, Sun Solaris, macOS and OS X, or Microsoft applications, refer to Progent's Applications Experts Group.

    Progent's Apple Mac consultants can promote the creative elements of Apple Mac computing by providing remote consulting services and training in graphics, sound, and video. Progent's consultants can provide expertise in a range of Macintosh applications including Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, and Adobe After Effects. Progent's Mac experts can also assist you with common jobs like capturing or digitizing audio/video or putting together an audio/video post production lab.

    Remote Network and Server Monitoring Support
    Progent can provide companies in Washington DC online network monitoring services centered around MS System Center Operations Manager 2007, customized by Progent for your environment so your computer support is proactive rather than reactive. By exposing looming problems before they result in network outages, system monitoring can ward off inconvenient and costly service failures. Progent can also use server and infrastructure monitoring utilities such as Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or macOS and OS X environments, Microsoft Windows networks, or environments that support a mix of OS platforms.

How Your Washington DC Business Can Contact Progent's Remote Service Experts
To get in touch with Progent about urgent phone-based assistance with UNIX, Linux, Solaris, or Apple macOS and OS X environments, visit Progent's Emergency Phone-Based Help, call 1-800-993-9400, or see Contact Progent.















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