Urgent Online Help for Washington DC UNIX, Linux, or Sun Solaris SystemsFor small and midsize businesses in Washington DC, Progent provides phone support for information systems based on UNIX, Linux, Solaris, or Apple Mac OS X or for environments that feature a combination of UNIX-family systems and Windows platforms. Progent has provided remote troubleshooting to businesses in all 50 states in the U.S. (See Progent's customer testimonials). Progent also offers the expertise of CCIE-qualified engineers for challenging infrastructure problems, as well as the assistance of CISSP and CISM-certified security engineers to help with advanced security design and business continuity preparedness.

Progent's online support engineers represent exceptional leverage because they are equipped with the practical background and the advanced technology to resolve the majority of network issues rapidly. Efficient support reduces immediate expenses because solutions take up fewer billable minutes. Remote help also avoids the cost of dispatching an engineer to your office. Your organization saves even more with incidental costs by minimizing or eliminating system outages and related losses due to business disruption, upset clients, unproductive employees, and distracted management.

Progent's billing policy for online help is structured to stretch your network support dollar. Progent charges per minute for phone consulting, so you are billed only for the support that you actually get. In contrast to many remote support organizations, Progent asks for no service activation charge or minimum job duration. Progent's per-minute granularity and clean model for pricing do away with scenarios where quick solutions somehow end up as large bills. Progent's penchant for disposing of technical issues efficiently results in your company conserving cash.

Progent's Remote Technical Support Technologies
Over the years, Progent has developed a set of customized tools and proven processes that ensure the highest degree of efficiency for remote engineering help and repair for small company computer networks. Progent offers safe VPN support for VPN gateways from multiple leading companies including Microsoft, Cisco, Juniper Networks, Netscreen and Watchguard. Protected VPN access allows the engineers of Progent's remote service group to access your company's system without breaching system security.

Progent's highly evolved technical support database system keeps thorough documentation for all support that Progent's clients have received. Progent's authorized service personnel have the benefit of the records of support delivered to every Progent customer by every engineer. This history of issues and responses is stored as a conveniently exploitable proprietary database that allows Progent's online technical experts to communicate their knowledge with the whole team to make sure that the value of Progent's support services grows over time. Progent's advanced accreditations and formal partnerships with important vendors including Cisco and Microsoft permit access to other vast technical knowledge bases and allow fast response from manufacturers' internal engineering staff so Progent's online service specialists are able to find optimal resolutions quickly.

Initiate Online UNIX/Linux, Solaris, or Mac OS X Network Help from Progent
To get started with Progent's phone support in Washington DC or to learn additional information about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have a critical need for IT help, go to Immediate Urgent Support.

Remote Technical Services Available from Progent
Progent's remote support experts possess advanced credentials in an extensive set of products and technologies. This wide range of technical skills enables Progent's engineers to tackle virtually any crisis likely to take place in a small or midsize business network. Certifications held by Progent engineers in UNIX/Linux technologies include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician, Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications earned by Progent service consultants include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, Network Associate, CCSP, Voice Professional (CCVP), and Design Associate.

To help customers with mixed-operating system networks, Progent also provides the services of engineers with advanced Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager Engineers, Certified Information Systems Security Professional experts, and ISSAP engineers.

Phone-based services provided by Progent to small businesses in Washington DC include:

  • UNIX/Linux, Solaris, and Mac OS X Support Services
    Progent's UNIX, Linux, Solaris, and Apple Mac OS X remote consulting services cover a broad range of computer technology including system architecture, messaging solutions, network and operational security, UNIX/Linux and Microsoft Windows integration, VMware products for server hardware consolidation and easy administration, and migration from legacy applications to the latest MS Windows or Linux environments. Progent's team-based methodology for solving network issues promotes quick escalation, if necessary, to consultants with appropriate expertise to tackle challenging scenarios. This accelerates solutions of urgent problems, reduces network downtime, and cuts service costs.

    Progent's UNIX/Linux consultants can offer emergency remote assistance for analyzing problems affecting UNIX, Linux, or Solaris systems powered by popular variants of UNIX such as:

    Important Linux versions for which Progent offers expert support include:

  • Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Network Problem Solving
    Cisco Consultants for Washington DCThe Cisco Certified Internetwork Expert certification is the premier recognition for network infrastructure engineers, and certifies an individual's network technology knowledge at the master level. Cisco qualified CCIEs know how to handle the most intractable issues surrounding network infrastructure planning, deployment, administration, security, and troubleshooting. Cisco CCIEs can cooperate closely with Cisco internal engineers in isolating anomalies with Cisco IOS Software network administration utilities and developing alternate approaches or identifying program patches. Cisco CCIEs provide excellent cost-effectiveness since their deep experience allows them to resolve even the most difficult problems rapidly. In typical cases, less qualified service providers can struggle for many hours or even days with identical tasks that a Cisco-qualified CCIE can fix in a few minutes.

    Few service providers make CCIEs accessible to assist small and medium sized businesses. Progent offers fast telephone access to a Cisco authorized CCIE so your company can receive urgent support for severe network issues that are impacting worker productivity but are outside the experience of your ordinary IT maintenance personnel. Progent's Cisco CCIE support experts can connect to your environment by means of state-of-the-art remote support tools to provide fast, safe, and economical diagnosis and remediation.

    Progent's Cisco-qualified CCIEs can provide assistance with all of Cisco's popular family of networking products including PIX Series Firewalls and ASA 5500 Firewalls, the Catalyst FWSM modules, protected broadband and integrated services routers, wireless access points and bridges, Meraki cloud-managed Wi-Fi APs, VoIP phones and systems, Catalyst switches, plus VPN products.

  • Authorized Microsoft Windows Support
    Microsoft Windows Experts for Washington, District of ColumbiaProgent's Microsoft-qualified online service experts can provide network repair and consulting support for the complete line of Microsoft server products. Progent is a Microsoft Gold Certified Partner and can offer your business the assistance of consulting professionals who can assist you with a broad variety of technology support services including Windows Server 2012 R2 integration, Windows Server 2008 set up, MS Exchange 2016 planning and deployment, Microsoft Exchange 2013 integration, Exchange 2010 maintenance, SharePoint Server 2013 application development, Skype for Business Server migration consulting, Microsoft Lync Server 2013 management and Microsoft Office Communications Server 2007 upgrade, Forefront Threat Management Gateway administration and ISA Server 2006 migration, Microsoft SQL Server 2016 integration and development and Microsoft SQL Server 2014 consulting, Systems Center Operations Manager (SCOM) system monitoring, Project Server and Server Online planning, SBS Server consulting, and Windows Essentials migration and cloud integration.

    Progent in addition offers a wide array of online PC desktop support and troubleshooting services such as Microsoft Windows 7 migration help, moving to 64-bit workstation applications, integrating Microsoft Office 2010, and automating workstation deployment.

  • CISM and CISSP Qualified System Security Professionals
    CISSP Qualified Network Security Professionals for Washington DCProgent's accredited CISM and CISSP network security engineers can provide a range of system protection solutions that can enhance the immunity of your UNIX, Linux, Sun Solaris, Apple Mac or Microsoft Windows environment against assaults or assist your company to clean up quickly following a serious penetration. Security support services available from Progent cover in depth network security analysis utilizing utilities such as GFI LANguard, NMAP Port Scanner, and software from Metasploit and Hydra; quick cleanup after virus and worm attacks; setting up firewalls; designing secure architectures for remote and mobile communication; protecting your messaging system from viruses, spam and directory harvest attacks; and setting up round-the-clock network monitoring.

  • Hybrid Cloud Integration
    Azure Integration ConsultantsProgent can provide expert remote support services to help organizations of any size connect their IT infrastructure with leading public clouds such as Microsoft Azure and Amazon AWS. Progent can assist you to plan and administer hybrid ecosystems that support Windows and Linux systems and apps in both cloud-only systems or in hybrid topologies that seamlessly combine physical IT assets along with public clouds. To help you to incorporate cloud services with networks, Progent offers a variety of cloud integration support services such as Office 365 integration solutions with on-premises installations of Exchange, Azure hybrid cloud integration, Amazon AWS hybrid cloud migration, and Amazon Web Marketing Service programming and troubleshooting. Progent has more than 15 years of background providing high-level consulting services online, and Progent can help you successfully carry out your cloud migration initiatives quickly and within your budget.
Special Consulting Programs Offered by Progent
Progent offers the skills of seasoned remote consulting professionals for special projects that small companies often request. Billing rates for ongoing development or consulting projects are determined based on the level of expertise of the consultants involved. Progent's background in these important areas of information technology enables clients to complete critical projects within budget and on schedule. Progent's special online consulting services include:
  • Help Desk Expertise
    Progent's Call Center programs for small and midsize companies with environments that incorporate UNIX/Linux, Sun Solaris, Apple Mac, Cisco, or Microsoft technology include comprehensive Help Desk outsourcing, Virtual Help Desk services, and Helpdesk process consulting. Progent's Help Desk outsourcing services are well suited for smaller organizations who don't have the money or time to assemble and manage an in-house Help Desk but who require fast access to a reliable Help Desk Call Center with proficient telephone support plus the technical depth to escalate the most challenging trouble tickets to advanced consultants.

    Progentís Virtual Help Desk Call Center is designed for larger businesses and serves as a seamless extension of your current Help Desk resources. Progent's Virtual Call Center can serve as an escalation alternative to handle the toughest computer system problems, or be available in hectic instances when your ordinary service providers are swamped.

    Progent's Call Center consulting expertise can assist you in creating an effective new Help Desk Call Center or improving your current one, selecting or customizing Call Center software to address the unique requirements of your company, or providing occasional phone support personnel to supplement your existing Help Desk Call Center team during unusually busy events like software transitions, major upgrades, or rolling out new business software.

    Progent's Call Center staff of experienced information technology experts gives your clients in Washington DC instant communication with an efficient technical support group with extensive experience offering telephone-based support and online repair service for networks that incorporate UNIX, Linux, Sun Solaris, Mac OS X, Cisco, or Microsoft products. Progent's mission is to earn the Call Center perception as a major driver of company success, and Progent's policy is to fix instead of simply record IT problems.

  • Business Applications Support: Training, Custom Programming, and Integration
    Progent's Applications Experts Group offers phone-based professional consulting support and education in special business application fields that include ERP, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also offers consulting, programming, and education for popular Microsoft applications such as CRM, Microsoft Project, MS Office Word, and Microsoft Office Excel. To read more concerning Progent's consulting, programming, and education services for UNIX, Linux, Sun Solaris, Apple Mac, or Microsoft applications, visit Progent's Business Application Experts Team.

    Progent's Mac experts can nurture the creative facets of Mac computing by offering phone-based help support and education in imaging, audio, and video. Progent's consultants can provide assistance in a large selection of Mac creative tools including Photoshop, Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's consultants can also help you with common procedures like scanning or digitizing audio or video or integrating an audio/video production facility.

    Remote Network and Server Monitoring Services
    Progent offers businesses in Washington DC online network monitoring support centered around Microsoft System Center Operations Manager, customized by Progent to fit your environment so that your IT maintenance is proactive and automated. By exposing possible issues before they result in network outages, system monitoring can ward off inconvenient and expensive service crises. Progent can also assist with network monitoring tools like Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or Apple Mac networks, Microsoft environments, or networks that incorporate multiple platforms.

How Your Washington DC Company Can Contact Progent's Online Service Professionals
To get in touch with Progent about emergency phone-based help with UNIX, Linux, Sun Solaris, or Mac OS X environments, go to Progent's Emergency Phone-Based Help, telephone 1-800-993-9400, or see Contact Progent.

© 2002- 2017 Progent Corporation. All rights reserved.