Urgent Phone Help for Washington DC UNIX, Linux, or Solaris NetworksFor small businesses in Washington DC, Progent provides online technical support for networks powered by UNIX or Linux or for environments that include a mix of UNIX-family systems and Microsoft technology. Progent has provided remote troubleshooting to companies in every state in the U.S. (See Progent's client recommendations). Progent also offers the expertise of Cisco CCIE-certified engineers for complex connectivity problems, plus the assistance of CISA and CISM-certified security engineers to handle high-level security architecture and disaster recovery preparedness.

Progent's online support engineers offer excellent leverage due to the fact that they are equipped with the practical experience and the advanced technology to resolve most network issues rapidly. This reduces direct costs because solutions require a smaller number of billable minutes. Online help also eliminates the expense of dispatching an engineer to your site. Your company benefits additionally in indirect expenses by reducing or avoiding system downtime and associated losses stemming from business discontinuity, upset clients, idle workers, and distracted management.

Progent's billing model for online help is designed to get the most out of your IT service investment. Progent charges by the minute for phone assistance, so you owe exclusively for the support that you receive. In contrast to typical online service organizations, Progent imposes no service activation fee or minimum payments. Progent's one-minute granularity and simple policy for billing avoid scenarios where speedy. minor repairs somehow end up as substantial tabs. Progent's penchant for disposing of problems efficiently translates into your business conserving money.

Progent's Online Support Tools
Over time, Progent has developed a set of optimized tools and proven methodologies which allow the highest degree of efficiency for online consulting and repair for small company IT networks. Progent provides protected VPN support for VPN gateways from a variety of popular vendors including Microsoft, Cisco, Juniper/NetScreen, Netscreen and Checkpoint. Secure VPN technology permits the experts of Progent's remote service group to link to your company's system without compromising system security.

Progent's highly evolved customer support database application includes comprehensive records for all support that Progent's customers have received. Progent's staff service personnel have access to the specifics of services rendered to every client by any engineer. This history of anomalies and solutions is stored as a conveniently accessible proprietary database that permits Progent's online support engineers to communicate their knowledge company-wide to make sure that the value of Progent's support services grows daily. Progent's advanced accreditations and close associations with major vendors including Cisco and Microsoft make available additional extensive support databases and permit quick response from manufacturers' in-house engineering staff so Progent's remote service experts are able to come up with optimal resolutions quickly.

Start Receiving Online UNIX/Linux, Sun Solaris, or Mac OS X Computer Support from Progent
To access Progent's remote support in Washington DC or to find out additional information about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If your company has a critical requirement for IT help, go to Immediate Urgent Support.

Phone-based Network Support Services Offered Progent
Progent's remote technical service engineers have credentials in a comprehensive array of products and technologies. This breadth of technical skills permits Progent's consultants to tackle virtually any emergency likely to occur in a small company information system. Certifications earned by Progent engineers in UNIX/Linux platforms include Sun Certified Network Administrator, Red Hat RHCE, Red Hat Certified Technician, Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications awarded to Progent technical support experts include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified Network Professional, Network Associate, Security Professional, CCVP, and Design Professional.

To provide assistance to companies with mixed-operating system environments, Progent also provides the support of engineers with high-level Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager (CISM) consultants, Certified Information Systems Security Professional experts, and Information System Security Architecture Professional consultants.

Phone-based technical services Offered by Progent to customers in Washington DC include:

  • UNIX/Linux, Solaris, and Mac OS X Support Services
    Progent's UNIX, Linux, Solaris, and Mac OS X phone-based support services address a wide array of information technology such as system infrastructure, messaging solutions, network and process security, UNIX/Linux and Microsoft Windows coexistence, VMware products for server economization and easy administration, and migration from older systems to current Windows or Linux-powered environments. Progent's group-based methodology for solving network problems enables fast escalation, when required, to engineers with task-relevant expertise to handle complex scenarios. This accelerates solutions of critical problems, minimizes network downtime, and cuts service expense.

    Progent's UNIX and Linux support engineers can provide emergency phone-based help for resolving problems affecting UNIX, Linux, or Solaris networks based on leading variants of UNIX such as:

    Major Linux versions for which Progent offers expert support include:

  • Talk to a Cisco CCIE for Complex Network Problem Solving
    Cisco CCIE Engineers for Washington DCThe Cisco Certified Internetwork Expert (CCIE) certification is the top accreditation for networking professionals, and validates an individual's technical knowledge at the master level. Cisco CCIEs can handle even the most complex problems encountered in network infrastructure design, installation, management, security, and repair. Cisco qualified CCIEs can cooperate closely with Cisco in-house product support engineers in isolating anomalies with IOS Software network administration tools and developing workarounds or locating program updates. Cisco CCIEs provide exceptional cost-effectiveness because their broad expertise permits them to fix the most intractable problems quickly. In many instances, less qualified engineers can wrestle for hours or days with identical tasks that a Cisco CCIE can dispose of in minutes.

    Few service firms make Cisco-qualified CCIEs available to assist small and mid-size companies. Progent can provide fast telephone contact with a Cisco CCIE so your company can get immediate help for serious network issues that are crippling business efficiency but are not within the comfort zone of your ordinary IT service providers. Progent's Cisco-qualified CCIE consultants can communicate with your computer system using sophisticated remote troubleshooting tools to provide fast, secure, and economical diagnosis and repair.

    Progent's CCIEs offer assistance with the entire range of Cisco's market leading selection of infrastructure products such as PIX Series Firewalls and ASA Series Firewalls, Catalyst Firewall Services Module (FWSM), protected broadband and integrated services routers, Aironet wireless access points, Cisco Meraki cloud-managed APs, Voice over IP (VoIP) phones and systems, Catalyst switches, as well as Virtual Private Network technology.

  • Certified Windows Expertise
    MS Windows Experts for Washington, District of ColumbiaProgent's Microsoft-qualified remote service experts can deliver network repair and IT support for the complete line of Microsoft server products. Progent is a Microsoft Gold Certified Partner and can offer your company the assistance of consulting professionals who can help your company with a broad variety of platform support services such as Windows Server 2012 R2 planning and deployment, Windows Server 2008 set up, Microsoft Exchange 2016 planning and deployment, Exchange 2013 integration, Exchange 2010 monitoring and support, SharePoint Server development, Microsoft Skype for Business Server planning and deployment support, Microsoft Lync Server 2013 management and Microsoft Office Communications Server upgrade, Microsoft Forefront TMG 2010 management and ISA Server 2006 maintenance, Microsoft SQL Server 2016 integration and programming and Microsoft SQL Server 2014 support, Systems Center Operations Manager (SCOM) resource monitoring and reporting, Project Server training, Small Business Server 2011 consulting, and Windows Essentials cloud integration.

    Progent in addition can deliver a wide array of remote desktop support services including Windows 7 integration, moving to 64-bit workstation applications, integrating Microsoft Office 2010, and automating Business Desktop Deployment.

  • CISM and CISSP Qualified Network Security Engineers
    CISSP Qualified System Security Engineers for Washington DCProgent's qualified CISM and CISSP network security consultants can provide a variety of security solutions to strengthen the immunity of your UNIX, Linux, Solaris, Mac or Microsoft Windows network against internal or external threats or help your business to clean up rapidly following a damaging breach. Security solutions available from Progent include: in depth security evaluation using utilities such as GFI LANguard NSS, AMAP Application Scanner, and software from Metasploit and Netcat; fast cleanup after malicious assaults; integrating firewalls; designing secure mechanisms for remote and mobile communication; guarding your email infrastructure from viruses, spam and directory harvest attacks; and instituting 24x7 proactive monitoring.

  • Hybrid Cloud Solutions
    Azure Integration ConsultantsProgent can provide advanced remote consulting to help businesses of all sizes integrate their IT infrastructure with leading public clouds such as Microsoft Azure and Amazon Web Services. Progent can assist your it team to design and manage hybrid environments that can include Windows and Linux systems and applications in both cloud-based solutions or in hybrid topologies that combine local resources along with public clouds. To assist you to integrate cloud services with networks, Progent offers a range of cloud migration services that include Office 365 integration with on-premises installations of Exchange, Microsoft Azure hybrid cloud integration, Amazon Web Services hybrid cloud integration, and Amazon Web Marketing Service (WMS) development and debugging. Progent has over 15 years of experience providing advanced consulting expertise remotely, and Progent can help you complete your cloud integration projects on schedule and affordably.
Special Consulting Programs Available from Progent
Progent offers the skills of seasoned remote consulting experts for special IT projects that small companies often request. Progent's charges for longer-term consulting tasks are set according to the level of expertise of the consultants assigned. Progent's background in these important areas of information technology allows customers to complete major projects economically and on time. Progent's project-based remote engineering services include:
  • Help Desk Call Center Support
    Progent's Call Center service offerings for small and midsize companies with environments based on UNIX/Linux, Solaris, Apple Mac OS X, Cisco, or Microsoft products include comprehensive Help Desk outsourcing, Virtual Help Desk services, and Help Desk process consulting. Progent's Help Desk Call Center outsourcing support services are well suited for smaller companies who lack the money or time to build and maintain an internal Call Center but who want fast communication with an effective Call Center with proficient phone assistance plus the technical depth to escalate complex problems to high-level consultants.

    Progentís Virtual Help Desk Call Center is designed for bigger companies and acts as a seamless extension of your current Helpdesk resources. Progent's Virtual Call Center can serve as an escalation resource to handle complex computer system problems, or be ready in those circumstances when your ordinary service providers are overwhelmed.

    Progent's Call Center consulting expertise can aid you in creating an efficient new Help Desk or enhancing your current organization, evaluating or enhancing Call Center software to meet the particular demands of your corporation, or providing occasional online personnel to supplement your existing Help Desk Call Center group during demanding scenarios such as software transitions, mass upgrades, or installing new business software.

    Progent's Help Desk Call Center team of veteran network consultants gives your customers in Washington DC immediate contact with an effective network service group with years of experience delivering phone consulting and online troubleshooting for networks based on UNIX, Linux, Sun Solaris, Apple Mac, Cisco, or Microsoft technology. Progent's charter is to give the Help Desk recognition as a key driver of company efficiency, and Progent's intent is to resolve rather than just report IT issues.

  • Business Applications Support: Training, Custom Programming, and Integration
    Progent's Applications Experts Group offers phone-based and in-depth consulting support and training in specific application fields including ERP, MRP, custom financial systems, and Customer Relationship Management. Progent also can provide consulting expertise, customization, and training for familiar Microsoft business applications such as Microsoft CRM, Office Project, Microsoft Word, and Microsoft Office Excel. To learn more information concerning Progent's expertise, programming, and training offerings for UNIX, Linux, Sun Solaris, Mac OS X, or Microsoft applications, visit Progent's Business Application Experts Services.

    Progent's Mac professionals can nurture the creative elements of Macintosh computing by delivering remote consulting services and education in graphics, sound, and motion video. Progent's support professionals offer expertise in a large selection of Macintosh applications including Adobe Photoshop, Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, and After Effects. Progent's Mac specialists can also assist you with special procedures like scanning or digitizing audio/video or building an audio/video post production studio.

    Remote Network Monitoring Services
    Progent can provide businesses in Washington DC online computer system monitoring support powered by Microsoft System Center Operations Manager 2007, customized by Progent to accommodate your environment so your IT support is proactive and automated. By uncovering looming issues before they grow into network outages, system monitoring can ward off inconvenient and expensive service crises. Progent can also assist with server and infrastructure monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or Mac OS X environments, Windows networks, or networks powered by multiple operating systems.

How Your Washington DC Company Can Contact Progent's Online Support Experts
To contact Progent about emergency phone-based assistance with UNIX, Linux, Solaris, or Mac OS X computer systems, visit Progent's Emergency Online Help, call 1-800-993-9400, or go to Contact Progent.

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