For small and midsize companies in Washington DC, Progent provides phone help for information systems based on UNIX or Linux or for networks that include a mix of UNIX and Microsoft platforms. Progent has delivered online troubleshooting to companies in every state in the U.S. Progent also offers the expertise of CCIE-qualified engineers for complex infrastructure problems, plus the services of CISSP and CISM-accredited security consultants to help with advanced security architecture and troubleshooting jobs.
Progent's online support engineers represent excellent leverage due to the fact that they are equipped with the real-world experience and the advanced technology to resolve the majority of network issues quickly. Efficient support lowers direct expenses since service calls accumulate fewer billable consulting minutes. Online support also eliminates the cost of dispatching a consultant to your office. Your organization saves even more in incidental expenses by reducing or avoiding system outages and associated losses stemming from business discontinuity, upset customers and vendors, unproductive employees, and de-focused executives.
Progent's pricing model for remote support is structured to leverage your IT service investment. Progent bills on a per-minute basis for phone assistance, so you owe only for the support that you actually get. Unlike many online support companies, Progent requires no service activation fee or minimum job duration. Progent's per-minute billing unit and clean model for pricing prevent scenarios where speedy. minor repairs manage to end up as substantial invoices. Progent's skill at disposing of technical issues efficiently translates into your company saving money.
Progent's Remote Service Technologies
Over the years, Progent has refined a collection of customized technologies and field-tested processes which ensure the maximum degree of effectiveness for remote engineering help and repair for small business IT networks. Progent provides secure Virtual Private Network support for gateways from a variety of leading sources such as Microsoft, Cisco, Sonicwall and Watchguard. Protected VPN access permits the engineers of Progent's remote service group to interface to your system remotely without violating network security.
Progent's proprietary customer support reporting application keeps detailed documentation for the support that Progent's customers have been provided. Progent's staff service personnel have the benefit of the specifics of all help rendered to every Progent client by every engineer. This database of trouble tickets and fixes is stored as a quickly searchable internal database that enables Progent's online technical experts to share their knowledge with the whole team to ensure that the value of Progent's support services improves daily. Progent's high-level accreditations and formal partnerships with major vendors such as Cisco and Microsoft permit access to additional extensive technical support knowledge bases as well as to vendors' internal support staff so that Progent's remote consulting experts are able to arrive at the most efficient solutions in the least time.
Start Receiving Remote UNIX/Linux, Solaris, or Apple Mac OS X Network Help from Progent
To initiate Progent's phone services in Washington DC or to learn more about Progent's phone support options, contact Progent at 888-412-5546 or send email to information@progent.com. If you have an urgent need for network help, go to Immediate Urgent Support.
Remote Technical Support. Network Support Services Available from Progent
Progent's online consulting experts have advanced credentials in a comprehensive array of technologies. This broad range of IT skills allows Progent's consultants to address almost any problem that may take place in a small or midsize company information system. Credentials awarded to Progent engineers in UNIX-family platforms include Sun Solaris SCNA, Red Hat RHCE, Red Hat RHCT, Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco Systems credentials awarded to Progent technical support experts include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified CCNP, CCNA, Security Professional (CCSP), Voice Professional, and Design Professional.
Phone-based technical support services Offered by Progent to small businesses in Washington DC include:
UNIX/Linux, Sun Solaris, and Mac OS X Expertise
Progent's UNIX, Linux, Solaris, and Mac OS X online consulting services cover a wide array of computer technology including network architecture, email solutions, system and process security, UNIX and Microsoft Windows coexistence, VMware products for server hardware economization and simplified management, and migration from older applications to Windows or Linux-based solutions. Progent's team-oriented approach to solving network issues enables quick escalation, if necessary, to engineers with task-relevant experience to handle complex situations. This accelerates solutions of critical problems, reduces lost productivity, and lowers service expense.
Progent's UNIX and Linux consultants can offer emergency remote assistance resolving anomalies within UNIX, Linux, or Solaris networks based on leading derivatives of UNIX such as:
Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Network Problem Solving The Cisco CCIE certification is the premier recognition for network consultants, and certifies a person's networking knowledge at the master level. CCIEs can resolve even the most intractable issues surrounding network design, installation, administration, protection, and troubleshooting. Cisco CCIEs work with the highest priority with Cisco System's in-house engineers in analyzing anomalies with Cisco IOS network management tools and developing workarounds or locating software updates. Cisco CCIEs represent an excellent value because their broad expertise allows them to resolve even the most complex problems rapidly. In common cases, less qualified consultants can struggle for hours or days with the same tasks that a CCIE can resolve in a few minutes.
Few service organizations make Cisco-qualified CCIEs available to support small and mid-size companies. Progent can provide quick telephone access to a Cisco-qualified CCIE so your company can get immediate help for serious network infrastructure problems that are lowering worker efficiency but are outside the experience of your ordinary IT maintenance personnel. Progent's CCIE consultants can tie into your environment using the latest on-line troubleshooting technology in order to provide quick, safe, and economical diagnosis and repair.
Progent's Cisco CCIEs can provide expertise in all of Cisco's popular selection of infrastructure products including PIX Series Firewalls and ASA 5500 Series Firewalls, Catalyst Firewall Services Modules, protected broadband and IS routers, Aironet wireless access points and bridges, wired and wireless Voice phones and systems, Catalyst switches, as well as Virtual Private Network (VPN) products.
Authorized Windows Support Progent's Microsoft-certified online service experts can deliver computer repair and IT support for the complete line of Microsoft server and office productivity technology. Progent is a Microsoft Gold Certified Partner network support firm and can provide your company the services of support engineers who can show you how to integrate, troubleshoot and manage the extensive family of Microsoft Windows Servers such as Microsoft Windows 2003 Server, Microsoft SQL Server 2005, ISA Server 2006, Biztalk Server, MS Commerce Server, Content Management Server, Microsoft SBS 2003, Exchange 2007 Server, Application Center, Microsoft SharePoint Portal Server, Virtual Server, and Operations Manager 2007 and MOM 2005.
CISSP, ISSAP, and CISM Certified System Security Specialists Progent's qualified CISSP and ISSAP network security engineers can provide a variety of system protection solutions that can bolster the protection of your UNIX, Linux, Sun Solaris, Mac or Windows environment against attacks or help you to recover quickly following a damaging penetration. Security services available from Progent cover comprehensive security analysis utilizing tools such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and software from Solar Winds tools and Netcat; rapid recovery from malicious attacks; installing firewalls; building safe mechanisms for remote and mobile communication; protecting your messaging infrastructure against spam and directory harvest attacks; and establishing round-the-clock network monitoring.
Additional Consulting Services Offered by Progent
Progent offers the skills of seasoned online consulting experts for special IT projects that small businesses often request. Billing rates for longer-term consulting tasks are determined based on the qualifications of the consultants assigned. Progent's background in these special fields of information technology enables clients to execute major initiatives within budget and on schedule. Progent's project-based online engineering services include:
Help Desk Call Center Services
Progent's Help Desk programs for small companies with environments based on UNIX/Linux, Sun Solaris, Apple Mac, Cisco, or Microsoft products include full-service Help Desk Call Center outsourcing, Virtual Help Desk support services, and Help Desk process consulting. Progent's Call Center outsourcing support services are a convenient solution for smaller businesses who lack the money or time to support an in-house Help Desk but who need fast communication with a reliable Help Desk Call Center with professional telephone support plus the ability to escalate the most challenging problems to advanced engineers.
Progent’s Virtual Call Center is designed for bigger companies and acts as a transparent addition to your existing Help Desk team. Progent's Virtual Help Desk Call Center can operate as a an escalation option for the toughest technical problems, or be ready in hectic situations when your other resources are overwhelmed.
Progent's Help Desk Call Center consulting support can guide you in building an efficient new Call Center or enhancing your established one, selecting or customizing Help Desk software to address the unique needs of your company, or adding temporary online personnel to reinforce your in-house Help Desk group to deal with unusually busy scenarios such as software transitions, mass upgrades, or installing brand new business software.
Progent's Call Center team of experienced network consultants provides your workers in Washington DC rapid access to an effective technical support group with substantial background providing phone consulting and online troubleshooting for computer environments powered by UNIX/Linux, Sun Solaris, Apple Mac OS X, Cisco Systems, or Microsoft products. Progent's mission is to earn the Help Desk the reputation as a significant enabler of business performance, and Progent's target is to solve rather than simply report technical problems.
Business Applications Support: Training, Programming, and Integration
Progent's Applications Experts Group can supply phone-based advanced engineering support and education in key business application fields including ERP, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also can deliver expertise, custom development, and training for familiar Microsoft business applications such as Microsoft CRM, Project, MS Word, and Microsoft Excel. To learn additional information concerning Progent's consulting, custom development, and training offerings for UNIX/Linux, Solaris, Apple Mac OS X, or Microsoft applications, see Progent's Applications Experts Group.
Progent's Mac experts can nurture the imaginative elements of Apple Mac computing by delivering remote help services and training in graphics, sound, and video. Progent's support professionals offer help in a large selection of Apple Mac creative tools including Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, and Adobe After Effects. Progent's consultants can also assist you with special jobs such as capturing or digitizing audio/video or establishing an audio/video production lab.
Online Network Monitoring Services
Progent offers companies in Washington DC online network and server monitoring services centered around Microsoft System Center Operations Manager, adapted by Progent to fit your environment so your computer maintenance is proactive rather than reactive. By detecting looming issues before they cause network outages, remote monitoring can avoid disruptive and costly service failures. Progent can also deploy system monitoring products like Nagios and MRTG to analyze UNIX/Linux, Solaris, or Apple Mac systems, Windows environments, or environments that support multiple platforms.
How Your Washington DC Business Can Contact Progent's Remote Support Professionals
To get in touch with Progent about emergency online support with UNIX/Linux, Solaris, or Apple Mac networks, go to Progent's Nationwide Phone-Based Help, telephone 1-800-993-9400, or e-mail information@progent.com.
For small and midsize companies in Washington DC, Progent provides phone help for information systems based on UNIX or Linux or for networks that include a mix of UNIX and Microsoft platforms. Progent has delivered online troubleshooting to companies in every state in the U.S. Progent also offers the expertise of CCIE-qualified engineers for complex infrastructure problems, plus the services of CISSP and CISM-accredited security consultants to help with advanced security architecture and troubleshooting jobs.
The Cisco CCIE certification is the premier recognition for network consultants, and certifies a person's networking knowledge at the master level. CCIEs can resolve even the most intractable issues surrounding network design, installation, administration, protection, and troubleshooting. Cisco CCIEs work with the highest priority with Cisco System's in-house engineers in analyzing anomalies with Cisco IOS network management tools and developing workarounds or locating software updates. Cisco CCIEs represent an excellent value because their broad expertise allows them to resolve even the most complex problems rapidly. In common cases, less qualified consultants can struggle for hours or days with the same tasks that a CCIE can resolve in a few minutes.
Progent's Microsoft-certified online service experts can deliver computer repair and IT support for the complete line of Microsoft server and office productivity technology. Progent is a 
Progent's qualified CISSP and ISSAP network security engineers can provide a variety of system protection solutions that can bolster the protection of your UNIX, Linux, Sun Solaris, Mac or Windows environment against attacks or help you to recover quickly following a damaging penetration. Security services available from Progent cover comprehensive security analysis utilizing tools such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and software from Solar Winds tools and Netcat; rapid recovery from malicious attacks; installing firewalls; building safe mechanisms for remote and mobile communication; protecting your messaging infrastructure against spam and directory harvest attacks; and establishing round-the-clock network monitoring.
