Fast, Affordable Online Computer Technical Support for Waterbury, Connecticut Small Businesses
For more than twenty years, Progent has focused on providing world-quality computer support services to customers who have small-company budgets. Progent has built a unique service solution that includes a cost-effective, seamless virtual office infrastructure, sophisticated online repair tools, a large pool of consultants certified in a wide array of IT practice areas, a Help Desk service structure that maximizes efficiency and ensures follow-through, a worldwide group of remote troubleshooting professionals, in-person support options for the majority of most zip codes in the United States, and a company ethos committed to resolving network problems in the shortest time and at the least cost to clients.

For mid-size and large companies, Progent offers co-sourcing and project management services to supplement the skills of your internal network support group. This can cut costs and minimize technical risks for major projects such as application development, business continuity planning and testing, network security audits, merging datacenters, or technology migrations and upgrades.

Progent can in addition offer access to certified experts to help your company to design and execute a sensible cloud computing strategy.

Primary IT Areas Serviced by Progent for Business Networks in Waterbury, Connecticut
Progent offers the support of certified experts for all facets of business network technology deployed in small and midsize companies and local governments. Technologies supported by Progent's consultants include:

Service Delivery Alternatives for Waterbury, Connecticut Companies
Progent has a variety of options for providing small companies and local governments with affordable IT services for technical support, consulting, hosting, and IT administration. Progent's model for providing IT support services is based on the Help Desk operational structure familiar to larger IT groups. Progent's Contact Center Service Model promotes rapid support, thorough activity records, dependable follow-through, and tight cost monitoring for a range of network service delivery options that include remote troubleshooting, in-person support, high-end consulting, as well as server and application hosting.

  • Online Service
    Progentís Technical Response Center (TRC) offers emergency and routine remote service for Microsoft Windows, Linux, Apple, and Cisco-based systems in the United States and globally. Progent's certified service professionals can help clients to troubleshoot and repair network problems without the cost or delay of on-premises support calls. The experience of Progent's IT engineers makes it possible to resolve the majority of network issues rapidly. For the most challenging issues, Progent's breadth of expertise makes it possible to escalate trouble tickets to advanced subject matter experts. Progent provides a streamlined, web-accessible signup process for new clients to address urgent situations and Progent charges per minute with no startup fees or time minimums, so you are invoiced only for the help you receive. Experts available remotely include Cisco-certified CCIEs, Microsoft-qualified MCSE consultants, and CISM-certified security engineers. Find out additional details concerning Progent's remote computer support expertise.

  • Onsite Support
    Progent provides onsite technical assistance for registered clients in major metropolitan areas in the U.S. Progent's on-site support personnel can work in conjunction with Progent's online support experts to give small and midsize businesses the ideal combination: hands-on support professionals when you require them plus the remote help of Progent's seasoned staff of network consultants, security professionals, and business software programmers. The response time for on-site service calls is usually less than one business day. Progent requires no start-up or retainer charge for becoming a Progent customer for onsite service. Find out more details concerning how to sign up for Progent's in-person network service.

  • Phone Support
    Progent's Contact Center Services are designed for all companies who need prompt and reliable access to a professional Contact Center with effective telephone support, online troubleshooting tools, and sufficient technical depth for all needed escalation. Since small and midsize companies usually are constrained by limited IT funds and can provide little executive bandwidth for handling IT support tasks, Progent's Contact Center Services could be the most efficient option to ensure that business computer systems are always productive. Read more details about Progent's Help Desk Call Center outsourcing services.

  • IT Consulting Services
    Progent provides small and midsize companies budget-friendly availability of world-class IT professionals who can deliver assistance with critical technologies including Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server and application expertise, Cisco network architecture, network protection engineering, high availability it system consulting, virtualization solutions, plus integration, programming and training for business applications such as financials, ERP and MRP, management reporting, CRM, and productivity software. Progent can provide assistance with one-shot projects such as site moves and major system upgrades, longer term projects like management reporting software development and customization, relational database application programming and DBA support, and web development, on-going services such as Microsoft System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting for network health monitoring and system administration, or urgent response like data restoration and virus removal.

  • Application Server Hosting
    Progent can host mission-critical applications such as Exchange Server and Microsoft SQL Server in order to provide small companies with greater degrees of dependability, protection, and performance than is possible using the class of internal data center that is achievable for most small organizations. Since Progent uses the same data centers that support the equipment of some of the world's biggest IT organizations, Progent can save you the investment in building and maintaining the systems required for enterprise-class cooling, electrical failover, and uninterruptible Internet access. For hosted application servers, Progent can also make sure that upgrades and revisions remain current, security and performance is constantly tracked, and systems and data files are consistently archived and ready for full and prompt restoration. Learn more about Progent's hosting for Exchange and other mission-critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service offers comprehensive hosting services for the entirety of a small company's servers in a setting that not only delivers the top degree of availability and expandability but that is also convenient for customers to transfer to a different service provider or to move in-house when your situation warrants it. Progent's Private Cloud hosting is built around tested virtual server technologies that allow small businesses with multi-vendor environments to save significantly on the costs of hardware, infrastructure support, and IT management while getting enterprise-class reliability and an unparalleled level of vendor alternatives. Unlike conventional SaaS hosting offerings, Progent's Private Cloud Hosting covers all server-based applications in one centrally managed solution, can support the multi- OS and loosely standardized environments common with smaller companies, and retains ownership of the software in the customer's possession so that migrating to a different virtual system is quick, safe, and inexpensive. This avoids becoming a prisoner of a single hosting provider while still providing all the economies associated with ASP and SaaS hosting alternatives.

  • Hybrid Cloud Integration Services
    Progent can provide expert online consulting services to help organizations of all sizes connect their networks with leading public cloud platforms such as Microsoft Azure and Amazon Web Services. Progent can assist you to design and administer cost-effective environments that can include Windows and Linux systems and apps in either cloud-based solutions or in hybrid topologies that utilize physical resources as well as public cloud services. To assist you to incorporate cloud services with physical datacenters, Progent can provide a range of public cloud migration support services such as Office 365 integration solutions with on-premises Exchange deployments, Azure design and integration consulting, Amazon AWS cloud migration, and Amazon Web Marketing Service development and debugging. Progent has more than 15 years of experience providing advanced consulting expertise remotely, and Progent can help you successfully carry out your cloud migration projects on schedule and within your budget.
Progent's Fixed-price Managed Services for Remote IT Management
Progent's affordable ProSight line of outsourced network management services is intended to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all facets of information assurance and compliance. Managed services available from Progent include:
  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption solution that uses the services and infrastructure of leading information security companies to deliver web-based control and comprehensive security for your email traffic. The powerful structure of Email Guard managed service integrates cloud-based filtering with an on-premises gateway appliance to provide complete defense against spam, viruses, Dos Attacks, DHAs, and other email-based malware. ProSight Email Guard's cloud filter acts as a first line of defense and blocks most unwanted email from making it to your network firewall. This reduces your exposure to external threats and saves system bandwidth and storage. ProSight Email Guard's onsite security gateway appliance adds a deeper level of inspection for incoming email. For outbound email, the onsite gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also help Exchange Server to track and protect internal email that originates and ends inside your security perimeter. Find out more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data leakage protection.

  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes next generation behavior analysis tools to guard endpoint devices as well as physical and virtual servers against modern malware attacks like ransomware and email phishing, which easily evade legacy signature-matching anti-virus tools. ProSight ASM protects local and cloud-based resources and provides a single platform to address the complete malware attack lifecycle including filtering, detection, mitigation, cleanup, and post-attack forensics. Key capabilities include one-click rollback with Windows VSS and real-time system-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Data Protection Services: Managed Backup
    ProSight Data Protection Services offer small and medium-sized organizations an affordable and fully managed service for reliable backup/disaster recovery. For a fixed monthly cost, ProSight Data Protection Services automates and monitors your backup activities and allows rapid recovery of vital files, applications and virtual machines that have become unavailable or corrupted as a result of hardware failures, software glitches, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images. Critical data can be backed up on the cloud, to a local storage device, or to both. Progent's cloud backup consultants can deliver advanced support to set up ProSight Data Protection Services to be compliant with regulatory standards such as HIPPA, FIRPA, PCI and Safe Harbor and, whenever needed, can help you to restore your business-critical data. Learn more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized businesses to map, monitor, reconfigure and troubleshoot their connectivity appliances such as routers and switches, firewalls, and load balancers plus servers, printers, client computers and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch makes sure that network maps are kept current, copies and displays the configuration information of almost all devices on your network, tracks performance, and generates notices when issues are discovered. By automating tedious management activities, WAN Watch can cut hours off common chores such as making network diagrams, reconfiguring your network, finding appliances that require important software patches, or identifying the cause of performance problems. Find out more details about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Endpoint Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates advanced remote monitoring and management (RMM) technology to help keep your IT system operating at peak levels by tracking the health of vital computers that drive your information system. When ProSight LAN Watch detects a problem, an alarm is sent immediately to your designated IT personnel and your assigned Progent consultant so all potential problems can be resolved before they have a chance to disrupt productivity Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a secure fault tolerant data center on a fast virtual host set up and maintained by Progent's network support professionals. Under the ProSight Virtual Hosting model, the customer owns the data, the operating system platforms, and the apps. Since the system is virtualized, it can be moved immediately to a different hosting environment without a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, retrieve and protect information related to your network infrastructure, procedures, business apps, and services. You can quickly find passwords or IP addresses and be alerted about impending expirations of SSLs ,domains or warranties. By updating and organizing your network documentation, you can save as much as half of time wasted trying to find critical information about your IT network. ProSight IT Asset Management includes a common repository for storing and sharing all documents related to managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT data. Whether youíre planning improvements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you require as soon as you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable alternative for small and mid-size organizations to get an objective assessment of the overall health of their network. Based on a selection of the leading remote monitoring and management platforms available, and overseen by Progent's world-class group of information technology professionals, ProSight Network Audits help you see how well the deployment of your core network assets adhere to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide instant benefits like a more manageable Active Directory system. Both versions also include one year of cutting-edge remote network monitoring and management (RMM). Benefits can include lower-cost network management, better compliance with information security standards, more efficient utilization of IT assets, quicker problem resolution, more dependable backup and restore, and increased uptime. See more information about ProSight Network Audits network infrastructure review.

Why Progent Offers the Right Alternative for Waterbury, Connecticut Small Businesses
Progent's size, scope of information technology skill, and experience with enterprise network consulting allow small and midsize companies to sidestep the problems associated with over dependence on thinly staffed support organizations or independent engineers.

Teaming with Progent's Experts allows your small business to:

  • Avoid Over Dependence on Individual Support Consultants
    For IT support, smaller businesses sometimes depend excessively on individual consultants. Though individual support providers carry lower expenses than larger support firms and can afford to bill nominally smaller fees, freelancers are sometimes stretched to far to react rapidly to urgent situations. If an independent consultant is occupied with another customer, ill, on vacation, or in class, the lack of replacement personnel may force your company to go without help in case of a crisis. The more your company grows, system downtime or problems with line-of-business programs get more costly. The dollars you believed you were conserving on an independent consultant can evaporate fast due to lost output. Also, when freelance consultants confront new problems, the unavailability of a big engineering group to count on for assistance forces them to learn with the meter running while your organization ends up with the bill for their ongoing education.

  • Gain Access to Experts in Advanced Network Issues
    The majority of smaller support firms or independent engineers specializing in small company network support are capable of providing routine fixes but lack the background to deal cost-effectively with complicated IT configurations with mixed platforms, numerous locations, Voice over IP systems, mobile workers, interconnected financial and operational applications, data-driven web sites, and specialized line-of-business applications. Progent's experience with worldwide enterprises and Progent's extensive staff of specialists can benefit your business because enterprise networks are inherently complicated, integration problems demand thorough knowledge in many technical disciplines, and achieving a high level of robustness, availability, and protection calls for enterprise-tested processes.

  • Create a Solid Foundation for Seamless Growth
    Small companies typically start with an IT system cobbled together on a tight budget. Without a strong basis, a sequence of improvised fixes commonly get piled onto of a tenuous foundation. As a business evolves, stability and scalability issues can obstruct the success of the organization. These networks need thorough evaluation, intelligent strategic analysis, and broad-based experience to upgrade to a network infrastructure that will act as the reliable foundation to meet critical business requirements and ease future growth.

  • Partner with Solution Providers, Not Product Vendors
    Smaller businesses need guidance and insight to navigate through an increasingly complicated maze of technology options offered for enabling growth and improving efficiency. Businesses do not need an IT consultant or support organization that tries to sell them a product. Progent avoids conflicted motives by not selling any products. Progent provides services and expertise only. This allows Progent to align consulting services with the real needs of clients. Mixing network consulting and product reselling can lead to a conflict where the proposed solution is based on a preselected vendor rather than being driven by the true needs of a client.

How to Contact Progent
If your Waterbury, Connecticut company needs to get in touch with Progent to find out about IT outsourcing, consulting, or technical support, call 800-993-9400 or refer to Contact Progent.

Immediate Online Technical Assistance
For fast online support, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).
















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