Affordable Network Support from Microsoft and Cisco Qualified Experts for Companies in Waterbury, CT
By offering world-class support whenever you require it, providing in-depth expertise for critical applications, providing high-value services such as virtual data center hosting, billing solely for help delivered, and charging no sign-up fees or retainers for standard services, Progent allows your company to maximize the business value of your information system and reduce support expenses. Progent recognizes that network protection, dependability, and performance are just as important to small companies as to large corporations but that small companies don't have the economy of scale to invest aggressively in computer networks and in-house service staffs. Progent's fundamental competitive advantage is that no network support organization can equal Progent's ability to provide the IT support expertise your company requires when you need it and at a cost you can afford.

For larger companies, Progent offers co-sourcing support to add to the technical skills of your internal network support personnel. Co-sourcing can reduce expenses and minimize technical risks for big projects like software programming, disaster recover/business continuity planning and testing, network security audits, merging datacenters, or technology migrations.

Progent can in addition offer access to certified consultants to assist your business to plan and implement your cloud strategy.

Core Technologies Supported by Progent for Business Networks in Waterbury, Connecticut
Progent offers the services of certified consultants for all aspects of business network technology found in small companies and local governments. Products and technologies serviced by Progent include:

Service Delivery Options Available for Waterbury, Connecticut Companies
Progent offers a selection of options for providing small and midsize businesses and local governments with affordable computer services for troubleshooting, system architecture, hosting, and network administration. Progent's model for providing computer support services is based on the Help Desk Call Center structure familiar to big IT support groups. Progent's Contact Center Support Model promotes fast response, comprehensive service records, dependable follow-through, and tight cost monitoring across an array of IT support delivery options that include remote repairs, on-premises help, top-level consulting, plus server hosting.

  • Remote Support
    Progentís Technical Response Center (TRC) provides emergency and scheduled remote service for Windows, Linux, Apple OS X, and Cisco-based systems in the U.S. and globally. Progent's seasoned service experts can help customers to troubleshoot and fix network problems without the expense or time loss of on-premises service visits. The experience of Progent's IT engineers allows them to resolve the majority of network issues rapidly. For the most complex problems, Progent's depth of expertise makes it possible to escalate support calls to world-class subject matter experts. Progent offers a convenient, web-accessible registration procedure for new customers to address emergency network problems and Progent bills per minute with no sign-up fees or time minimums, so you are invoiced only for the support you receive. Specialists available remotely include Cisco-qualified CCIE network engineers, Microsoft-qualified MCSE consultants, and GIAC-certified security engineers. Learn additional details about Progent's remote network support services.

  • On-site Service
    Progent offers on-site technical assistance for registered customers in larger cities in the U.S. Progent's on-site service technicians can operate in tandem with Progent's online support engineers to deliver small and midsize businesses the ideal combination: onsite service professionals when you need them as well as the on-line expertise of Progent's worldwide staff of IT consultants, security professionals, and business application programmers. The wait time for in-person support visits is typically less than 24 hours. There is no sign-up or retainer fee for becoming a Progent customer for onsite service. Learn more details concerning why to register for Progent's in-person computer support services.

  • Help Desk Call Center
    Progent's Contact Center Services are intended for small and midsize businesses and local governments who need prompt and reliable support from an online Helpdesk with efficient phone support, remote repair tools, and enough technical strength for full problem escalation. Because smaller companies typically are constrained by limited IT funds and can provide scant executive attention for handling IT support, Progent's Contact Center Outsourcing Services can be the most efficient option to make sure that business computer networks are always up and running. Read more about Progent's Contact Center services.

  • IT Consulting Services
    Progent offers small companies affordable access to world-class IT professionals who can provide assistance with critical products and technologies such as Microsoft Windows Server and application support, Cisco network design, company-wide network protection engineering, high availability network consulting, virtual server strategies, plus configuration, programming and training for business software including accounting, ERP, management reporting, sales automation, and productivity software. Progent can provide assistance with one-shot projects such as office relocations and massive software migrations, longer term initiatives such as management reporting software programming and customization, relational database application programming and administration services, and web design, on-going support such as network monitoring and network management, or urgent services like data restoration and malware cleanup.

  • Application Server Hosting
    Progent offers hosting for key applications like Exchange and SQL Server to provide small businesses with greater levels of availability, security, and recoverability than is possible with the type of internal data center that is practical for the majority of small organizations. Since Progent uses the same facilities that host the gear of many of the planet's largest IT organizations, Progent can eliminate the expense of creating and managing the infrastructure required for enterprise-class environmental control, power backup, and redundant Internet connectivity. For managed application servers, Progent can also see to it that upgrades and revisions remain current, protection and efficiency is constantly monitored, and systems are regularly backed up and available for full and prompt recovery. Find out more concerning Progent's hosting services for Exchange and other critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service offers complete hosting services for all of a small organization's production servers in an environment that not only provides the top degree of dependability and scalability but that is in addition simple for clients to migrate to another service provider or to move internally if your situation warrants it. Progent's Private Cloud hosting service is built around tested virtual server techniques that allow businesses with multi-vendor environments to save dramatically on the expense of hardware, infrastructure support, and IT administration while achieving enterprise-class dependability and an unparalleled degree of vendor independence. In contrast to ordinary SaaS hosting models, Progent's Private Cloud Hosting Service encompasses all server-centric applications in one centrally managed service, can handle the multi- OS and loosely standardized networks common with smaller companies, and retains control of the software in the client's hands so that moving to a new virtual host is fast, safe, and inexpensive. This eliminates ending up a prisoner of a single hosting provider while still offering all the economies associated with SaaS hosting services.

  • Hybrid Cloud Integration Services
    Progent can provide advanced online support services to help organizations of any size connect their information networks with leading public cloud platforms such as Microsoft Azure and Amazon Web Services (AWS). Progent can assist your it team to design and manage cost-effective ecosystems that support Windows and Linux operating systems and apps in either cloud-based solutions or in hybrid architectures that seamlessly combine physical resources as well as public clouds. To help you to incorporate public clouds with networks, Progent can provide a range of cloud integration support services that include Office 365 integration with on-premises Exchange, Microsoft Azure planning and deployment consulting, Amazon AWS cloud integration, and Amazon Web Marketing Service development and debugging. Progent has over 15 years of background delivering advanced consulting support online, and Progent can make sure you complete your cloud integration initiatives on schedule and within your budget.

Unique Advantages of Working with Progent
As a Microsoft Gold Certified Partner and a Microsoft Small Business Specialist, Progent is a recognized leader in supporting the baseline system software and office productivity programs important to most small and mid-size companies and local governments. As a Cisco-qualified partner, Progent also offers help for an ever more sophisticated collection of network technologies such as firewalls, switches, routers, VoIP options, and wireless connectivity. Furthermore, Progent's CISSP-certified security experts, CISM-qualified security professionals, CISA-authorized security audit consultants and GIAC-authorized information assurance professionals can provide a business-wide view of network protection and can assist with complex security projects like Security information and Event Management (SIEM) solutions to help enterprises meet industry guidelines and statutory regulations for network information security and reporting.

The breadth and size of Progent's engineering staff offer a powerful set of benefits to companies trying to increase the productivity of their IT system within an affordable budget. These benefits include:

  • Best Industry Practices
    Progentís team of Microsoft and Cisco certified consultants average more than ten years of hands-on industry experience, at the front lines of IT support, executing a wide variety of IT tasks for a large mix of businesses. Every Progent consultant shares a refined set of personal best practices which are incorporated into company-wide leading practices training that Progent teaches its support staff. This ensures that you get not only world-class IT help, but also a consultant with field-tested methods for solving actual network problems rapidly. Find out additional information concerning Progent's best practices for network consulting.

  • Value Pricing Structure
    Progent's pricing policy is to charge for phone support and in-person help per minute. Consequently, you are charged only for delivered support. Progent does not demand a higher rate for off-hours or urgent service, and Progent does not bill for travel time except for emergency support where on-site work is less than 4 hours. Also, Progent applies no service activation charge and requires no retainer for services provided during regular business hours. Many support organizations demand substantial minimum payments or bill in increments of fifteen minutes or longer. Progent's small pricing granularity eliminates big bills for fast solutions. An additional benefit of by-the-minute pricing is that clients are not inclined to allow minor issues to stay unaddressed until they grow into big problems. Learn additional information about Progent's value pricing for IT outsourcing.

  • Comprehensive Reporting of Network Support
    Progent has developed a comprehensive service reporting system that stores and organizes detailed documentation for all delivered services. Unlike many independent consultants or local support firms who offer scant documentation or specifics of services performed, each service delivered by Progent is tracked by comprehensive documentation. Each Progent consultant has access to the support reports sent by each staff member to each client. The discipline of detailing and archiving support records results in more efficient service and avoids a variety of typical problems such as when a support customer is virtually held captive to a consultant who refuses to release vital service information. Read more about Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's support experts to customers. By educating customers to deal with problems that are within their comfort zone, Progent can concentrate on offering hard-to-find services where Progent faces little competition. Small businesses who work with freelance service providers or who employ internal support staffs gain when Progent passes on information about critical technology and proven methodologies to make their IT environments more reliable, secure, and productive. Learn additional information concerning Progent's knowledge transfer services.

Contact Progent
If your Waterbury, Connecticut company wants to get in touch with Progent to find out about IT outsourcing, consulting, or tech support services, call 800-993-9400 or refer to Contact Progent.

Fast Online Network Assistance
For fast remote support, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).
















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