Waterbury, CT Online Support from World-class Network Troubleshooting Consultants
Progent's computer help services can provide your Waterbury, CT company affordable and dependable access to Microsoft and Cisco certified IT professionals. By delivering network consulting service when you require it, offering advanced expertise for critical technologies, delivering unique support such as automated network monitoring, and charging only for support you receive, Progent offers your Waterbury, Connecticut business an affordable alternative for maximizing the profitability of small-scale business information systems. If you maintain an on-premises system, rely on cloud-based resources, or have a hybrid cloud/on-premises solution, Progent is the intelligent way for businesses to build and manage a reliable and secure information network and to benefit from quick availability of the seasoned help usually available only to corporations who can maintain a sizeable in-house information technology staff.

For larger businesses, Progent offers co-sourcing and project management services to add to the subject matter expertise of your in-house IT service personnel. This can reduce expenses and help meet schedules for major projects like application development, disaster recover/business continuity preparedness, network security audits, merging datacenters, or technology migrations.

Progent can also offer the services of accredited experts to assist your business to plan and implement your cloud strategy.

Core Practice Areas Supported by Progent for Business Networks in Waterbury, Connecticut
Progent's nationwide team of industry certified support professionals offers assistance for all facets of network technology found in companies of all sizes. Areas supported by Progent in and around Waterbury include:

Support Delivery Alternatives Available for Waterbury, Connecticut Companies
Progent offers a selection of alternatives for providing small businesses and local governments with affordable IT services for technical support, consulting, hosting, and IT management. Progent's paradigm for delivering network support is based on the Help Desk operational structure common to larger IT support organizations. Progent's Contact Center Service Mechanism promotes fast response, thorough activity documentation, consistent follow-up, and tight cost control for an array of network service delivery options that include online repairs, onsite help, top-level consulting, plus server hosting.

  • Remote Support
    Progentís Technical Response Center (TRC) provides urgent and routine remote support for Microsoft Windows, Linux, Apple, and Cisco-powered systems in the U.S. and globally. Progent's seasoned support professionals can assist customers to troubleshoot and fix network problems without the expense or delay of travel for onsite service calls. The experience of Progent's network consultants allows them to resolve most IT problems quickly. For the most challenging issues, Progent's depth of knowledge makes it possible to escalate troubleshooting tasks to advanced subject matter experts. Progent provides a streamlined, web-accessible registration process for first-time customers to accommodate emergency network problems and Progent bills by the minute with no startup charges or minimums, so you are invoiced only for the assistance you get. Experts you can access online include Cisco-certified CCIEs, Microsoft-certified MCSEs, and CISM-certified security engineers. Learn more details concerning Progent's remote network support expertise.

  • On-site Service
    Progent provides onsite computer assistance for registered customers in larger cities in the United States. Progent's on-site support personnel can operate in tandem with Progent's remote service experts to deliver small businesses the best of both worlds: hands-on support professionals when you require them plus the remote help of Progent's seasoned team of network engineers, security professionals, and business software programmers. The wait time for in-person service calls is usually less than 24 hours. There is no sign-up or retainer fee for registering as a Progent customer for onsite support. Find out more details concerning why to register for Progent's in-person computer service.

  • Help Desk Call Center
    Progent's Contact Center Services are intended for all companies who need prompt and reliable access to a professional Helpdesk with efficient phone support, remote repair capability, and enough technical strength for full problem escalation. Since small and midsize companies typically are constrained by tight information technology budgets and can provide scant executive bandwidth for handling IT support, Progent's Help Desk Outsourcing Services can be the most cost-effective way to ensure that business information systems stay productive. Learn more details about Progent's Helpdesk services.

  • Consulting Services
    Progent offers small companies budget-friendly availability of world-class consultants who can deliver help with vital technologies such as Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server and application expertise, Cisco network design, company-wide network protection consulting, high availability it system engineering, server virtualization solutions, plus configuration, programming and support for small business software such as financials, ERP and MRP, reporting, CRM, and office productivity software. Progent can provide assistance with one-time projects including site moves and major software migrations, extended projects like management analytics software development and support, relational database software development and DBA support, and web design, on-going support including Microsoft System Center 2012 Operations Manager (SCOM 2012) expertise and Operations Manager 2016 consulting for IT infrastructure health monitoring and network management, or emergency response such as disaster recovery and virus cleanup.

  • Application Server Hosting
    Progent offers hosting for critical applications such as Exchange and SQL Server to provide small companies with greater levels of dependability, security, and performance than is feasible using the type of on-site data center that is realistically affordable for the majority of small and midsize companies. Since Progent utilizes the same facilities that support the equipment of some of the planet's largest information technology companies, Progent can save you the expense of creating and managing the infrastructure needed for world-class environmental control, electrical backup, and redundant Internet access. For managed applications, Progent can also see to it that upgrades and revisions remain current, protection and performance is constantly monitored, and systems are consistently archived and available for full and rapid recovery. Find out additional information concerning Progent's hosting services for Exchange Server and other mission-critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting offers comprehensive hosting for the entirety of a small or midsize organization's production servers in an environment that not only delivers the top level of dependability and extensibility but that is also easy for customers to transfer to another service firm or to move internally whenever your circumstance calls for it. Progent's Private Cloud hosting is built around mature virtual server techniques that allow businesses with mixed environments to benefit significantly on the expense of capital equipment, infrastructure maintenance, and network management while getting enterprise-class reliability and an unparalleled degree of vendor independence. In contrast to conventional Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting Service encompasses all server-centric applications in a single centrally administered service, can handle the multi- OS and non- standardized environments typical of small businesses, and keeps control of the software licenses in the customer's possession so that migrating to a different virtual host is quick, safe, and inexpensive. This avoids becoming a prisoner of a specific hosting service while still offering all the savings related to SaaS hosting alternatives.

  • Hybrid Cloud Migration Consulting Services
    Progent can provide advanced online consulting to help companies of all sizes connect their IT infrastructure with popular public clouds including Azure and Amazon AWS. Progent can assist you to plan and manage cost-effective environments that can include Windows and Linux operating systems and applications in either cloud-centric solutions or in hybrid topologies that combine local resources along with public cloud services. To assist you to integrate public cloud services with networks, Progent can provide a variety of public cloud integration support services that include Office 365 integration solutions with on-premises Exchange deployments, Azure planning and integration consulting, Amazon Web Services (AWS) cloud integration support, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has more than 15 years of background providing advanced consulting services online, and Progent can make sure you complete your cloud integration projects on schedule and affordably.
Progent's Flat-rate Managed Services for Outsourcing IT Management
Progent's affordable ProSight family of outsourced network management services is intended to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all facets of information assurance and compliance. Managed services offered by Progent include:
  • ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates next generation behavior machine learning tools to defend endpoints as well as servers and VMs against new malware assaults such as ransomware and file-less exploits, which easily evade traditional signature-matching AV tools. ProSight ASM safeguards on-premises and cloud-based resources and offers a unified platform to address the complete malware attack lifecycle including blocking, infiltration detection, containment, cleanup, and post-attack forensics. Key features include one-click rollback with Windows VSS and real-time network-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Unified Endpoint Protection
    Progent's ProSight Enhanced Security Protection managed services offer ultra-affordable in-depth protection for physical servers and VMs, desktops, smartphones, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced machine learning for continuously monitoring and responding to cyber threats from all vectors. ProSight ESP provides two-way firewall protection, intrusion alarms, endpoint management, and web filtering via leading-edge technologies incorporated within a single agent accessible from a single console. Progent's security and virtualization consultants can assist your business to plan and implement a ProSight ESP environment that meets your organization's unique needs and that allows you achieve and demonstrate compliance with government and industry data security regulations. Progent will assist you define and configure policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that call for immediate action. Progent can also assist your company to install and verify a backup and disaster recovery system such as ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange filtering.

  • ProSight DPS: Managed Cloud Backup
    ProSight Data Protection Services offer small and mid-sized businesses an affordable and fully managed solution for reliable backup/disaster recovery. For a low monthly rate, ProSight Data Protection Services automates and monitors your backup processes and allows fast restoration of vital files, apps and virtual machines that have become lost or corrupted due to component breakdowns, software bugs, disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images. Important data can be backed up on the cloud, to a local storage device, or to both. Progent's BDR specialists can deliver advanced support to set up ProSight DPS to to comply with government and industry regulatory standards like HIPPA, FIRPA, and PCI and, whenever necessary, can help you to recover your critical data. Read more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Management
    Progentís ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for smaller businesses to map out, track, reconfigure and troubleshoot their connectivity appliances like routers, firewalls, and wireless controllers as well as servers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology diagrams are always current, copies and displays the configuration information of almost all devices on your network, monitors performance, and generates alerts when issues are discovered. By automating complex management and troubleshooting activities, ProSight WAN Watch can cut hours off ordinary chores like network mapping, expanding your network, finding devices that require critical updates, or resolving performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email filtering and encryption solution that uses the services and infrastructure of leading information security vendors to deliver centralized management and world-class protection for your inbound and outbound email. The hybrid architecture of Email Guard integrates cloud-based filtering with a local security gateway appliance to provide advanced defense against spam, viruses, Dos Attacks, DHAs, and other email-borne malware. The Cloud Protection Layer acts as a first line of defense and blocks the vast majority of unwanted email from making it to your network firewall. This decreases your vulnerability to inbound threats and conserves network bandwidth and storage. ProSight Email Guard's on-premises security gateway device provides a further level of inspection for incoming email. For outbound email, the onsite gateway provides AV and anti-spam filtering, DLP, and email encryption. The local security gateway can also assist Exchange Server to monitor and protect internal email traffic that originates and ends within your security perimeter. Learn more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data loss prevention.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management techniques to keep your IT system operating at peak levels by tracking the state of vital computers that drive your business network. When ProSight LAN Watch detects a problem, an alert is sent automatically to your specified IT management personnel and your Progent consultant so that any looming problems can be addressed before they have a chance to impact your network Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a secure Tier III data center on a fast virtual machine host set up and managed by Progent's network support experts. With Progent's ProSight Virtual Hosting model, the customer owns the data, the operating system platforms, and the applications. Since the system is virtualized, it can be ported immediately to a different hosting solution without a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, retrieve and safeguard information about your network infrastructure, procedures, applications, and services. You can instantly find passwords or serial numbers and be warned about impending expirations of SSL certificates ,domains or warranties. By cleaning up and managing your IT documentation, you can eliminate up to 50% of time wasted searching for vital information about your IT network. ProSight IT Asset Management includes a centralized repository for storing and sharing all documents required for managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT data. Whether youíre making enhancements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the knowledge you need when you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and mid-size businesses to obtain an objective evaluation of the overall health of their network. Powered by some of the top remote monitoring and management tools available, and overseen by Progent's certified team of information technology professionals, ProSight Network Audits show you how well the configuration of your essential infrastructure assets conform to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide instant benefits such as a more manageable Active Directory environment. Both versions also come with one year of state-of-the-art remote network monitoring and management (RMM). Benefits can include lower-cost network management, improved compliance with government and industry security requirements, more efficient utilization of network resources, quicker problem resolution, more dependable backup and restore, and increased uptime. Read more about Progent's ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief phone interview with a Progent backup/recovery expert. The fact-finding interview is designed to evaluate your company's preparedness either to stop or recover quickly from a ransomware incident. Progent will work with you personally to gather information about your current AV defense and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can apply industry best practices to deploy a cost-effective security and backup system that aligns with your business requirements. For more information, refer to The ProSight Ransomware Preparedness Report Service.

Why Progent Offers the Right Alternative for Waterbury, Connecticut Businesses
Progent's staff size, scope of technical expertise, and experience with enterprise IT support allow small businesses to avoid the pitfalls associated with over dependence on small support firms or individual engineers.

Teaming with Progent's Experts allows your business to:

  • Avoid Over Dependence on Freelance Support Consultants
    For network services, small companies often depend heavily on independent consultants. Though individual support engineers carry lower overhead than larger IT service firms and can typically bill apparently lower fees, individuals are occasionally stretched to far to respond rapidly to critical network problems. If an independent consultant is occupied with different customer, ill, on vacation, or in class, the absence of backup personnel may require your company to wait for assistance in case of a crisis. As your company grows, system unavailability or problems with line-of-business programs get more costly. The money you thought you were saving on a freelancer can be eaten up quickly because of lower output. In addition, when independent consultants confront new problems, the unavailability of a large consulting group to depend on for advice requires them to train with the meter running while your organization ends up footing the costs for their ongoing education.

  • Gain Access to Expertise in Sophisticated Network Solutions
    The majority of small service organizations or freelance engineers focused on small company network consulting may excel at providing routine fixes but don't have the background to work cost-effectively with complicated IT environments that have a variety of platforms, multiple locations, Voice over IP systems, remote workforces, integrated financial and analytical applications, data-driven web sites, and specialized line-of-business applications. Progent's experience with worldwide companies and Progent's large team of experts can be valuable to your company because big-company environments are by nature complex, support issues demand in-depth understanding of in many technical disciplines, and reaching a high degree of stability, availability, and security calls for enterprise-proven best practices.

  • Build a Solid Basis for Growth
    Small companies often begin with an IT system cobbled together on a tight budget. Without a strong basis, a sequence of improvised fixes commonly get piled onto of a tenuous foundation. As a business evolves, reliability and expandability issues can hinder the success of the business. Such environments need proper assessment, smart strategic analysis, and broad-based expertise to migrate to a network infrastructure that can provide the reliable foundation to meet critical business needs and ease downstream growth.

  • Team with Solution Consultants, Not Resellers
    Smaller companies need guidance and education to navigate through an increasingly complex array of IT alternatives offered for accelerating growth and improving efficiency. Businesses do not need a network consultant or support firm that tries to sell them a product. Progent eliminates conflicted motives by not selling any products. Progent sells services and expertise exclusively. This allows Progent to align consulting support services with the real needs of customers. Combining IT consulting and product reselling can lead to a situation where the proposed solution is based on a predetermined technology instead of being based on the true needs of a small business.

How to Contact Progent
If your Waterbury, Connecticut business wants to contact Progent for network outsourcing, consulting, or technical support services, call 800-993-9400 or refer to Contact Progent.

Fast Remote Network Assistance
For immediate remote help, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).
















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