Expert Online Technical Support for Waterbury, Connecticut Computer Networks from Certified Consultants
Small businesses have typically been ignored by large IT support firms. Many small businesses allow themselves to grow excessively reliant on freelance consultants or small support organizations who don't have the bandwidth or comprehensive knowledge to react quickly or efficiently to network crises. Still other small businesses turn to mass-market support providers that employ technicians able to offer standardized solutions to ordinary issues but who do not have the background and technical scope to deal with the diversity of environments and absence of standardization that characterizes small business information systems.

Progent's proven approach to delivering affordable and successful network support to small companies has made Progent one of the premiere Microsoft IT consulting firms in the country. Progent has provided online help to businesses in every state in the country and can dispatch onsite technical support in most zip codes.

For medium-size and enterprise companies, Progent offers co-sourcing services to reinforce the technical skills of your internal network service group. Co-sourcing can cut costs and help meet schedules for big IT initiatives like application programming, disaster recover/business continuity planning, security evaluations, merging datacenters, or software migrations.

Progent can also offer the services of certified experts to assist your company to design and implement your cloud strategy.

Main Products and Technologies Supported by Progent for Business Networks in Waterbury, Connecticut
Progent's nationwide team of certified support professionals provides support for all aspects of information technology deployed by businesses of any size. Technologies supported by Progent in and around Waterbury include:

Support Delivery Options Available for Waterbury, Connecticut Businesses
Progent offers a variety of alternatives for providing small companies and local governments with affordable computer services for technical support, consulting, hosting, and network management. Progent's paradigm for providing IT support services is built on the Help Desk Call Center structure common to larger IT support organizations. Progent's Contact Center Service Mechanism ensures rapid support, comprehensive activity records, reliable follow-through, and strict expense control for an array of IT support delivery modes that include online troubleshooting, in-person support, top-level consulting, as well as server hosting.

  • Remote Support
    Progentís Technical Response Center offers urgent and routine online service for Windows, Linux, Apple OS X, and Cisco-based environments in the United States and worldwide. Progent's certified support professionals can help customers to analyze and repair network issues without the expense or delay of travel for onsite support calls. The background of Progent's network consultants makes it possible to handle the majority of IT issues rapidly. For the most complex issues, Progent's breadth of knowledge allows the support team to escalate troubleshooting tasks to world-class subject matter experts. Progent offers a convenient, web-based registration process for first-time customers to address urgent situations and Progent charges by the minute with no startup charges or minimums, so you pay only for the help you receive. Experts you can access online include Cisco-qualified CCIE network engineers, Microsoft-certified MCSEs, and CISSP-certified security engineers. Find out additional information concerning Progent's online computer troubleshooting expertise.

  • Onsite Support
    Progent offers onsite technical assistance for signed-up customers in larger cities in the U.S. Progent's onsite support personnel can work in conjunction with Progent's online support engineers to give small companies the best of both worlds: on-premises service professionals when you require them as well as the on-line help of Progent's seasoned team of network consultants, security specialists, and business application programmers. The wait time for in-person support calls is typically under 24 hours. There is no start-up or retainer charge for registering as a Progent client for onsite support. Learn more details about how and why to sign up for Progent's in-person computer service.

  • Help Desk Call Center
    Progent's Contact Center Outsourcing Services are intended for small and midsize businesses and local governments who require fast and dependable access to a professional Contact Center with effective telephone assistance, remote troubleshooting capability, and sufficient technical depth for all needed problem escalation. Since small and midsize companies typically have limited information technology funds and can spare little management bandwidth for handling IT support tasks, Progent's Contact Center Outsourcing Services could be the most cost-effective way to make sure that small business information networks are always productive. Read more details concerning Progent's Help Desk outsourcing services.

  • IT Consulting Services
    Progent provides small and midsize companies budget-friendly access to world-class IT professionals who can deliver assistance with vital technologies including Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server support, Cisco network infrastructure, network protection engineering, non-stop it system consulting, server virtualization solutions, plus configuration, programming and support for small business programs such as accounting, ERP and MRP, business analytics, CRM, and productivity packages. Progent can provide assistance with one-time projects including office relocations and major system upgrades, longer term initiatives like business reporting application development and customization, relational database application development and administration support, and web development, on-going support including Microsoft System Center 2012 Operations Manager expertise and SCOM 2016 consulting for IT infrastructure health monitoring and network management, or urgent response like disaster recovery and virus removal.

  • Application Server Hosting
    Progent can host vital applications such as Exchange Server and SQL Server to provide small companies with greater degrees of reliability, security, and performance than is possible with the class of on-site data center that is achievable for the majority of small businesses. Because Progent utilizes the same data centers that support the equipment of some of the planet's largest information technology companies, Progent can save you the cost of building and managing the systems needed for world-class environmental control, electrical backup, and uninterruptible Internet access. For managed application servers, Progent can also make sure that upgrades and service packs remain current, security and performance is continually tracked, and systems are consistently archived and ready for full and prompt restoration. Learn additional information concerning Progent's hosting services for Microsoft Exchange Server and other critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service offers comprehensive hosting for the entirety of a small or midsize organization's production servers in a setting that not only delivers the top degree of availability and extensibility but that is also easy for customers to migrate to a different support provider or to move internally if your business situation calls for it. Progent's Private Cloud hosting service is structured around tested virtualization technologies that permit small businesses with multi-vendor environments to benefit dramatically on the costs of hardware, infrastructure support, and network management while achieving enterprise-class reliability and an unparalleled level of vendor independence. Unlike conventional Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting Service covers all server-centric software in a single centrally managed service, can handle the multi- platform and non- standardized environments typical of small businesses, and keeps ownership of the licenses in the customer's possession so that migrating to a different virtualized system is quick, reliable, and inexpensive. This eliminates becoming a prisoner of a specific hosting service while still providing all the savings related to SaaS hosting alternatives.

  • Hybrid Cloud Migration Services
    Progent offers advanced remote support to help businesses of all sizes connect their networks with leading public cloud platforms including Microsoft Azure and Amazon Web Services (AWS). Progent can help you to plan and administer cost-effective ecosystems that support Windows and Linux systems and applications in both cloud-centric systems or in hybrid network models that utilize local IT assets along with cloud services. To help you to incorporate cloud services with physical datacenters, Progent offers a range of public cloud migration support services that include Office 365 Exchange Online integration with on-premises Exchange deployments, Azure design and deployment services, Amazon Web Services (AWS) cloud migration, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has more than 15 years of experience providing high-level consulting services remotely, and Progent can help you complete your cloud integration initiatives on schedule and affordably.
Progent's Fixed-price Managed Services for Remote IT Management
Progent's low-cost ProSight series of managed services is intended to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all facets of information assurance and compliance. Managed services available from Progent include:
  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes next generation behavior-based analysis tools to defend endpoint devices and physical and virtual servers against modern malware attacks such as ransomware and email phishing, which routinely get by traditional signature-matching anti-virus tools. ProSight Active Security Monitoring protects local and cloud-based resources and provides a single platform to address the entire threat lifecycle including protection, identification, mitigation, remediation, and forensics. Key features include one-click rollback using Windows VSS and real-time network-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Protection
    Progent's ProSight Enhanced Security Protection managed services deliver ultra-affordable in-depth security for physical and virtual servers, workstations, mobile devices, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced heuristics for round-the-clock monitoring and reacting to security assaults from all vectors. ProSight ESP provides firewall protection, intrusion alarms, endpoint control, and web filtering via cutting-edge technologies incorporated within a single agent managed from a unified console. Progent's data protection and virtualization consultants can help your business to plan and configure a ProSight ESP deployment that addresses your organization's specific requirements and that allows you demonstrate compliance with government and industry information protection standards. Progent will assist you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that call for immediate action. Progent's consultants can also assist your company to install and verify a backup and restore solution like ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange email filtering.

  • ProSight Data Protection Services: Managed Cloud Backup and Recovery
    ProSight Data Protection Services offer small and medium-sized organizations a low cost and fully managed solution for reliable backup/disaster recovery (BDR). For a low monthly cost, ProSight DPS automates and monitors your backup processes and allows rapid restoration of vital data, applications and VMs that have become lost or corrupted as a result of hardware breakdowns, software bugs, natural disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local device, or to both. Progent's cloud backup specialists can provide advanced expertise to set up ProSight Data Protection Services to to comply with government and industry regulatory requirements like HIPPA, FINRA, and PCI and, when needed, can assist you to restore your critical information. Read more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized businesses to map, monitor, enhance and troubleshoot their networking hardware like routers, firewalls, and wireless controllers plus servers, printers, client computers and other networked devices. Incorporating cutting-edge RMM technology, WAN Watch makes sure that infrastructure topology diagrams are kept current, captures and displays the configuration information of virtually all devices connected to your network, monitors performance, and sends alerts when potential issues are discovered. By automating tedious network management activities, WAN Watch can cut hours off common tasks such as making network diagrams, expanding your network, locating appliances that require important software patches, or identifying the cause of performance problems. Learn more details about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption solution that uses the technology of leading data security companies to deliver web-based control and comprehensive security for your inbound and outbound email. The hybrid architecture of Email Guard combines cloud-based filtering with an on-premises gateway device to offer advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The cloud filter acts as a first line of defense and blocks most threats from making it to your security perimeter. This decreases your exposure to inbound attacks and saves network bandwidth and storage. ProSight Email Guard's onsite gateway device adds a further level of analysis for incoming email. For outbound email, the local security gateway provides anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The on-premises security gateway can also help Exchange Server to track and protect internal email that stays inside your security perimeter. Find out more about Progent's Email Guard spam filtering, virus defense, content filtering and data loss protection.

  • ProSight LAN Watch: Server and Endpoint Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates advanced remote monitoring and management technology to help keep your network operating at peak levels by tracking the state of critical assets that power your information system. When ProSight LAN Watch detects a problem, an alert is sent immediately to your designated IT personnel and your assigned Progent engineering consultant so any potential problems can be addressed before they have a chance to impact your network Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a secure Tier III data center on a fast virtual machine host set up and managed by Progent's network support experts. Under the ProSight Virtual Hosting service model, the client owns the data, the operating system platforms, and the applications. Because the environment is virtualized, it can be ported easily to an alternate hosting environment without a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not tied one hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, find and protect information related to your IT infrastructure, processes, applications, and services. You can instantly find passwords or serial numbers and be alerted about impending expirations of SSL certificates or domains. By updating and organizing your IT documentation, you can save up to half of time thrown away searching for vital information about your IT network. ProSight IT Asset Management includes a common repository for holding and collaborating on all documents related to managing your network infrastructure such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and associating IT information. Whether youíre planning enhancements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the knowledge you require the instant you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable way for small and medium-size businesses to obtain an unbiased assessment of the health of their information system. Powered by a selection of the leading remote monitoring and management (RMM) tools in the industry, and overseen by Progent's certified team of information technology professionals, ProSight Network Audits help you see how well the deployment of your core infrastructure devices adhere to leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver immediate ROI such as a more manageable Active Directory environment. Both also come with a year of advanced remote network monitoring and management. Advantages can include simpler management, improved compliance with government and industry security requirements, more efficient utilization of IT assets, faster problem resolution, more reliable backup and recovery, and increased uptime. See more about Progent's ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service based on a phone discussion with a Progent backup/recovery consultant. The interview is designed to evaluate your company's preparedness to stop or recover rapidly after a ransomware incident. Progent will work with you directly to collect information about your current AV defense and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply best practices to deploy an efficient security and backup/recovery system that aligns with your business needs. For additional information, see Progent's ProSight Ransomware Preparedness Report Service.

Why Progent Offers the Right Alternative for Waterbury, Connecticut Businesses
Progent's staff size, breadth and depth of technical expertise, and experience with enterprise network support enable small companies to sidestep the pitfalls associated with over dependence on thinly staffed support organizations or individual consultants.

Working with Progent's Experts allows your company to:

  • Prevent Over Dependence on Individual Support Consultants
    For network support, small companies often depend heavily on freelance consultants. Though individual support engineers carry lower overhead than larger support firms and can afford to bill nominally lower fees, freelancers are occasionally stretched to far to react quickly to critical problems. If a freelance engineer is busy with another client, sick, on vacation, or in training, the lack of replacement staff may require your company to wait for assistance in case of a crisis. As your small business expands, system downtime or difficulties with line-of-business applications become more expensive. The money you believed you were conserving on an independent consultant can be eaten up quickly due to lost productivity. Also, when freelance engineers confront new technologies, the unavailability of a large consulting group to count on for help forces them to train with the meter running while your business ends up footing the bill for their ongoing training.

  • Have Access to Expertise in Complex Information Technology Issues
    The majority of smaller support firms or freelance consultants focused on small business IT consulting are capable of delivering connect-the-dots fixes but don't have the seasoning to deal efficiently with complex IT configurations that have a variety of platforms, numerous locations, VoIP systems, remote workforces, interconnected accounting and operational software, data-driven web sites, and specialized line-of-business software. Progent's background with global companies and Progent's extensive group of specialists can be valuable to your small business because big-company networks are characteristically complicated, support issues demand thorough knowledge in many technical disciplines, and reaching an acceptable degree of stability, reliability, and protection calls for industry-tested processes.

  • Build a Solid Foundation for Growth
    Small businesses typically start with an IT system implemented on a shoestring budget. Without a strong architecture, a series of band-aid repairs often get thrown on top of a marginal foundation. As a company evolves, stability and expandability problems can obstruct the success of the organization. Such environments need proper evaluation, smart business analysis, and broad-based expertise to migrate to a network environment that can provide the solid foundation to meet critical business needs and support downstream growth.

  • Work with Solution Finders, Not Product Vendors
    Smaller businesses need direction and education to navigate through an increasingly complicated array of IT options offered for accelerating growth and enhancing efficiency. They do not need a network consultant or support organization that tries to promote products. Progent eliminates conflicted motives by not reselling hardware and software. Progent offers services and expertise exclusively. This permits Progent to match consulting support services with the real interests of customers. Mixing network consulting and product selling can result in a conflict where the recommended solution is based on a preselected technology instead of being driven by the true needs of a customer.

How to Contact Progent
If your Waterbury, Connecticut business needs to contact Progent to find out about network outsourcing, consulting, or technical support, call 800-993-9400 or go to Contact Progent.

Immediate Online Technical Support
For immediate remote help, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).
















© 2002- 2018 Progent Corporation. All rights reserved.