Fast, Affordable Online Network Technical Support for Waterbury, Connecticut Small Companies
For over two decades, Progent has focused on providing enterprise-class IT support services to customers who have small-business IT budgets. Progent has developed a powerful support solution that features a cost-effective, tightly connected virtual office network, custom online troubleshooting tools, a substantial team of consultants certified in a wide range of IT disciplines, a Help Desk Call Center service structure that promotes responsiveness and ensures follow-up, a global group of remote troubleshooting experts, on-site support availability for the majority of most zip codes in the United States, and a company ethos focused on resolving technical issues in the shortest time and at the least cost to customers.

For medium-size and enterprise businesses, Progent offers co-sourcing and project management services to add to the skills of your internal IT service group. Co-sourcing can cut costs and help meet schedules for major IT initiatives like application development, business continuity preparedness, network security audits, merging datacenters, or software migrations and upgrades.

Progent can also offer access to certified experts to help your company to design and implement your cloud strategy.

Core Technologies Supported by Progent for Business Networks in Waterbury, Connecticut
Progent's group of certified experts offers support for all aspects of network systems deployed by companies of any size. Technologies served by Progent in Waterbury include:

Service Delivery Options Available for Waterbury, Connecticut Businesses
Progent offers a variety of alternatives for providing small and midsize companies with affordable IT services for technical support, consulting, hosting services, and network management. Progent's model for delivering network support services is built on the Help Desk operational structure familiar to big IT support groups. Progent's Help Desk Call Center Support Mechanism ensures rapid response, comprehensive activity documentation, consistent follow-up, and strict cost monitoring across a range of IT service delivery alternatives that include remote repairs, in-person support, high-end consulting, plus server and application hosting.

  • Remote Support
    Progentís Technical Response Center (TRC) provides urgent and scheduled remote service for Microsoft Windows, Linux, Apple Mac, and Cisco-based environments in the United States and globally. Progent's seasoned service experts can help clients to troubleshoot and fix network problems without the cost or delay of travel for onsite support calls. The experience of Progent's IT consultants makes it possible to resolve most network issues rapidly. For the toughest problems, Progent's depth of knowledge makes it possible to escalate support calls to world-class specialists. Progent offers a convenient, web-based registration procedure for new customers to accommodate urgent network problems and Progent charges by the minute with no startup charges or minimums, so you pay only for the support you get. Specialists available online include Cisco-qualified CCIEs, Microsoft-certified MCSEs, and CISSP-certified security engineers. Learn more information concerning Progent's online network support services.

  • On-site Service
    Progent provides on-site computer assistance for signed-up clients in major metropolitan areas in the United States. Progent's on-site support technicians can operate in tandem with Progent's remote support experts to give small businesses the best of both worlds: in-person support professionals when you need them plus the remote help of Progent's seasoned team of IT consultants, security professionals, and business software developers. The response time for in-person service calls is usually under 24 hours. Progent requires no start-up or retainer charge for becoming a Progent customer for onsite support. Learn more details concerning how to sign up for Progent's in-person network service.

  • Help Desk
    Progent's Helpdesk Outsourcing Services are designed for small and midsize businesses and local governments who require fast and reliable access to an online Help Desk with efficient phone support, online repair capability, and enough technical strength for full problem escalation. Because small and midsize businesses usually are constrained by limited information technology budgets and can provide little executive bandwidth for handling network support tasks, Progent's Helpdesk Outsourcing Services could be the most cost-effective way to make sure that small business computer networks stay up and running. Read more details concerning Progent's Contact Center outsourcing services.

  • IT Consulting Services
    Progent provides small companies affordable access to world-class consultants who can deliver assistance with critical products and technologies including Microsoft Windows Server expertise, Cisco Systems network infrastructure, company-wide network protection engineering, fault tolerant it system engineering, virtualization strategies, plus configuration, programming and support for business software such as accounting, ERP and MRP, business analytics, CRM, and office productivity packages. Progent can provide assistance with short-term projects such as site relocations and major software migrations, longer term projects like business analytics software development and support, database application development and administration support, and web development, on-going support including network monitoring and network management, or emergency response like disaster recovery and virus cleanup.

  • Application Hosting
    Progent offers hosting for critical applications such as Microsoft Exchange Server and SQL Server to provide small businesses with greater levels of reliability, protection, and performance than is possible with the class of on-site data center that is achievable for most small companies. Because Progent uses the same facilities that support the gear of many of the world's biggest information technology companies, Progent can save you the expense of creating and managing the systems needed for world-class environmental control, power failover, and redundant Internet access. For hosted applications, Progent can also see to it that upgrades and revisions remain current, protection and efficiency is constantly tracked, and systems and data files are regularly backed up and available for full and rapid restoration. Find out more concerning Progent's hosting for Exchange Server and other mission-critical applications.

  • Virtual Data Center Hosting
    Progent's Virtual Data Center hosting service offers full hosting services for all of a small organization's production servers in an environment that not only delivers the top level of dependability and extensibility but that is also convenient for customers to transfer to a different support provider or to move internally if your situation calls for it. Progent's Virtual Data Center hosting is structured around tested virtual server technologies that permit businesses with mixed networks to benefit significantly on the costs of capital equipment, system support, and IT administration while achieving world-class availability and an unprecedented degree of vendor alternatives. Unlike ordinary Software as a Service hosting offerings, Progent's Virtualized Data Center Hosting encompasses all server-based software in a single centrally managed package, can support the multi- platform and non- standardized environments common with smaller companies, and retains control of the software licenses in the customer's hands so that migrating to a different virtualized system is fast, reliable, and inexpensive. This eliminates becoming a prisoner of a single hosting service while still offering all the savings related to SaaS hosting alternatives.

  • Hybrid Cloud Planning and Integration Consulting
    Progent offers advanced remote support to help companies of any size integrate their information networks with leading public cloud platforms including Microsoft Azure and Amazon Web Services (AWS). Progent can help you to plan and manage hybrid environments that can include Windows and Linux operating systems and applications in both cloud-centric systems or in hybrid topologies that utilize physical IT assets as well as public clouds. To help you to incorporate public cloud services with networks, Progent can provide a variety of cloud integration services such as Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Azure design and deployment services, Amazon Web Services (AWS) cloud integration support, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has more than 15 years of background providing advanced consulting services remotely, and Progent can help you complete your cloud integration initiatives quickly and within your budget.

Why Progent Offers the Smart Alternative for Waterbury, Connecticut Small Businesses
Progent's staff size, depth of technical expertise, and familiarity with corporate IT consulting allow small businesses to avoid the pitfalls related to over dependence on small support firms or freelance consultants.

Working with Progent allows your company to:

  • Avoid Over Reliance on Individual Support Consultants
    For IT services, smaller companies often depend heavily on independent consultants. Though individual support engineers have lower expenses than larger support firms and can afford to bill apparently smaller rates, freelancers are occasionally stretched to far to react quickly to critical network problems. If an independent engineer is occupied with another client, sick, on vacation, or in training, the lack of backup personnel may require your company to go without assistance during a crisis. As your company expands, network downtime or difficulties with line-of-business applications get more costly. The money you believed you were saving on an independent consultant can be eaten up fast due to lower output. Also, when independent engineers confront unfamiliar technologies, the lack of a large consulting team to rely on for help forces them to learn with the meter running while your business winds up with the bill for their ongoing education.

  • Have Access to Certified Professionals in Sophisticated Network Solutions
    The majority of small service organizations or independent engineers specializing in small company network consulting are capable of providing connect-the-dots solutions but don't have the background to work efficiently with complex network infrastructures that have a variety of platforms, multiple sites, VoIP systems, remote clients, interconnected financial and operational software, data-driven web sites, and specialized line-of-business software. Progent's background with global enterprises and Progent's large staff of experts can be valuable to your company because big-company networks are inherently complicated, support problems require thorough knowledge in numerous technical areas, and achieving a high level of robustness, reliability, and security requires enterprise-tested leading practices.

  • Build a Solid Foundation for Seamless Growth
    Small companies typically start with a network implemented on a tight budget. Without a carefully designed basis, a sequence of improvised repairs often get piled onto of a marginal structure. As a business grows, stability and expandability problems can obstruct the success of the business. Such environments need thorough evaluation, smart strategic planning, and in-depth expertise to migrate to a network infrastructure that will act as the reliable foundation to meet critical business requirements and support future growth.

  • Team with Solution Consultants, Not Product Vendors
    Smaller businesses require guidance and insight to work through an ever more complex maze of technology alternatives offered for accelerating growth and enhancing productivity. They do not need a network consultant or service organization that tries to sell them products. Progent eliminates conflicted motives by not reselling hardware and software. Progent sells consulting and services only. This permits Progent to align technical services with the genuine interests of customers. Combining IT support and product selling can lead to a situation where the recommended solution is built around a predetermined technology instead of being driven by the actual needs of a customer.

Get in Touch with Progent
In case your Waterbury, Connecticut company wants to contact Progent about IT outsourcing, consulting, or technical support, phone 800-993-9400 or visit Contact Progent.

Immediate Online Technical Help
For fast remote assistance, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).
















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