Low-cost Network Support from Microsoft and Cisco Qualified Professionals for Businesses in Waterbury, CT
By offering professional know-how whenever you require it, providing in-depth knowledge for key applications, offering high-value services such as virtual server hosting, billing only for help delivered, and charging no setup fees or retainers for standard services, Progent allows you to maximize the business value of your It system and cut support costs. Progent recognizes that information system security, dependability, and performance are as important to small businesses as to large corporations but that small organizations don't have the economy of scale to spend heavily in information technology and in-house service groups. Progent's basic value proposition is that no IT support organization can equal Progent's capability to provide the IT support your company requires whenever you require it and at prices you can afford.

For larger companies, Progent can provide co-sourcing support to supplement the subject matter expertise of your in-house IT service group. Co-sourcing can save money and help meet schedules for major projects such as software development, business continuity preparedness, security audits, merging datacenters, or technology migrations.

Progent can also offer access to certified experts to help your business to design and execute your cloud strategy.

Main Technical Areas Supported by Progent for Waterbury, Connecticut Businesses
A Microsoft Certified Gold Partner consulting firm that maintains a large team of Cisco certified CCIE network experts and Apple certified consultants, Progent offers urgent troubleshooting and affordable remote consulting to Waterbury, CT businesses for a broad range of computer technologies such as:

Support Delivery Options for Waterbury, Connecticut Companies
Progent offers a variety of options for providing small and midsize businesses and local governments with affordable computer services for technical support, system architecture, hosting, and network administration. Progent's model for delivering computer support is built on the Call Center structure familiar to larger IT groups. Progent's Help Desk Call Center Support Mechanism promotes fast response, thorough service records, dependable follow-up, and tight cost monitoring for a range of network service delivery modes that include online repairs, on-premises support, top-level consulting, as well as server hosting.

  • Remote Service
    Progentís Technical Response Center provides urgent and routine online assistance for Windows, Linux, Apple, and Cisco-based environments in the U.S. and globally. Progent's seasoned service professionals can help clients to troubleshoot and fix network issues without the cost or time loss of in-person support calls. The experience of Progent's network engineers makes it possible to handle the majority of IT problems quickly. For the toughest issues, Progent's depth of knowledge makes it possible to escalate troubleshooting tasks to world-class specialists. Progent offers a convenient, web-based signup procedure for first-time clients to accommodate emergency network problems and Progent bills per minute with zero sign-up charges or minimums, so you pay only for the support you get. Specialists you can access remotely include Cisco-qualified CCIEs, Microsoft-qualified MCSEs, and CISSP-certified security professionals. Find out additional information about Progent's online network troubleshooting services.

  • Onsite Support
    Progent offers on-site technical support for signed-up customers in major metropolitan areas in the United States. Progent's onsite support personnel can work in conjunction with Progent's online support engineers to give small and midsize businesses the best of both worlds: in-person support technicians when you require them as well as the on-line expertise of Progent's seasoned staff of network consultants, security specialists, and business application programmers. The wait time for in-person service calls is usually under one business day. There is no start-up or retainer fee for becoming a Progent customer for onsite support. Find out more about how to sign up for Progent's in-person computer support.

  • Phone Support
    Progent's Help Desk Call Center Services are designed for small and midsize businesses and local governments who require prompt and dependable access to an online Help Desk with effective phone support, online troubleshooting capability, and enough technical strength for full problem escalation. Because small and midsize companies typically have limited IT funds and can spare scant management bandwidth for dealing with network support tasks, Progent's Help Desk Services could be the most cost-effective way to ensure that business computer systems stay productive. Learn more about Progent's Help Desk outsourcing services.

  • IT Consulting Services
    Progent provides small and midsize companies affordable access to enterprise-class consultants who can provide assistance with vital technologies such as Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server and application support, Cisco network architecture, company-wide network protection engineering, non-stop it system design, server virtualization solutions, plus configuration, customization and support for business applications including financials, ERP, management reporting, sales automation, and productivity software. Progent can provide assistance with short-term projects including site relocations and massive system upgrades, extended projects like business information application development and customization, database application development and administration services, and web design, continuing services such as network monitoring and network management, or urgent services such as data restoration and malware cleanup.

  • Application Hosting
    Progent can host vital applications such as Exchange and Microsoft SQL Server in order to provide small businesses with higher degrees of availability, protection, and recoverability than is feasible with the type of internal data center that is practical for the majority of small and midsize companies. Since Progent utilizes the same facilities that host the equipment of some of the world's largest information technology companies, Progent can eliminate the expense of creating and maintaining the infrastructure required for enterprise-class environmental control, electrical backup, and uninterruptible Internet connectivity. For hosted application servers, Progent can also make sure that patches and revisions stay updated, protection and efficiency is continually tracked, and systems are consistently backed up and available for full and prompt recovery. Learn more about Progent's hosting services for Exchange Server and other critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting provides full hosting for all of a small or midsize company's servers in an environment that not only provides the top degree of fault-tolerance and scalability but that is in addition easy for customers to migrate to a different support provider or to move in-house if your situation warrants it. Progent's Private Cloud hosting is based on mature virtualization technologies that permit businesses with multi-vendor environments to benefit dramatically on the expense of hardware, system support, and network administration while achieving enterprise-class dependability and an unparalleled level of vendor alternatives. In contrast to conventional Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting Service encompasses all server-based applications in a single centrally administered service, can support the mixed- platform and non- standardized networks typical of small companies, and retains ownership of the software licenses in the customer's possession so that moving to a new virtualized host is fast, safe, and inexpensive. This avoids ending up a captive to a specific hosting provider while still providing all the economies associated with SaaS hosting alternatives.

  • Hybrid Cloud Integration Consulting
    Progent offers advanced remote support to help businesses of all sizes connect their IT infrastructure with leading public clouds such as Azure and Amazon AWS. Progent can help you to plan and administer cost-effective ecosystems that can include Windows and Linux operating systems and applications in both cloud-only solutions or in hybrid network models that combine local resources along with public cloud services. To assist you to incorporate public clouds with networks, Progent can provide a variety of public cloud migration support services that include Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Azure planning and deployment services, Amazon Web Services (AWS) cloud migration, and Amazon Web Marketing Service (WMS) development and debugging. Progent has more than 15 years of experience providing high-level consulting expertise online, and Progent can help you complete your cloud migration projects quickly and affordably.

Special Advantages of Teaming with Progent
As a Microsoft Gold Partner and Small Business Specialist, Progent is an acknowledged leader in supporting the baseline system software and productivity programs important to the majority of small and mid-size businesses. As a Cisco-qualified partner, Progent also offers expertise for an ever more sophisticated array of infrastructure products including PIX and ASA firewalls, switches, routers, VoIP solutions, and wireless access. In addition, Progent's CISSP-certified security experts, CISM-authorized security engineers, CISA-certified security audit consultants and GIAC-authorized information assurance professionals offer a business-wide perspective on system protection and can help with complex security projects such as Security information and Event Management (SIEM) solutions to help enterprises meet business standards and government mandates for network data protection and reporting.

The breadth and depth of Progent's consulting staff offer a unique set of benefits to customers wishing to increase the productivity of their IT system within a realistic budget. These advantages include:

  • Best Industry Practices
    Progentís staff of Microsoft and Cisco certified experts average more than ten years of hands-on professional background, at the front lines of IT support, performing a wide variety of technical tasks for a large array of customers. Every Progent consultant shares a proven set of personal best practices which are incorporated into shared best practices training that Progent instills in its support staff. This means that you get not only expert technical skills, but also a support engineer with field-tested methods for fixing actual IT problems quickly. Read more about Progent's best practices for network consulting.

  • Granular Pricing Structure
    Progent's pricing model is to charge for online service and on-premises help per minute. Consequently, you are charged exclusively for received support. Progent does not demand a more expensive rate for off-hours or emergency support, and Progent does not bill for travel except for urgent calls where on-site time is less than four hours. In addition, Progent applies no service activation charge and requires no retainer for services delivered during regular business hours. Many support firms impose large minimum fees or bill in increments of fifteen minutes or longer. Progent's small pricing granularity avoids major invoices for fast fixes. Another advantage of granular billing is that clients will not be inclined to permit less critical issues to stay unaddressed until they grow into big ones. Learn additional information about Progent's value pricing for IT outsourcing.

  • Comprehensive Documentation of Network Services
    Progent has developed a comprehensive service reporting system that records and organizes complete documentation for all delivered services. Unlike many independent consultants or local service organizations who offer scant documentation or details of services done, each service delivered by Progent is tracked by comprehensive documentation. Every Progent consultant has use of the support reports given by each consultant to every customer. The discipline of detailing and archiving service records results in more efficient service and eliminates a variety of common problems such as when a service customer is effectively held captive to a consultant who refuses to let go of vital service information. Learn more details concerning Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's support experts to customers. By teaching customers to handle problems that are within their comfort zone, Progent is able to focus on offering high-value services where Progent has few competitors. Small businesses who utilize independent service providers or who maintain internal support staffs gain when Progent transfers knowledge about new technology and tested processes to make their networks more reliable, protected, and productive. Learn more concerning Progent's knowledge transfer services.

Get in Touch with Progent
If your Waterbury, Connecticut company wants to contact Progent for IT outsourcing, consulting, or technical support services, phone 800-993-9400 or see Contact Progent.

Fast Remote Network Assistance
For fast online technical support, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).
















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