Waterbury, CT Online Support from Certified Computer Network Troubleshooting Experts
Progent's computer tech support services can provide your Waterbury, CT company affordable and dependable access to world-class information technology experts. By providing network support service when you need it, providing specialized expertise for key applications, delivering unique services such as automated server monitoring, and billing only for services you receive, Progent gives your Waterbury, Connecticut business an affordable alternative for optimizing the productivity and profitability of small-scale business information systems. Whether you maintain a local system, connect to cloud infrastructure, or have a hybrid cloud/on-premises network, Progent is the smart way for businesses and local governments to build and support a robust and safe IT system and to benefit from fast access to the experienced help usually available only to enterprises who can maintain a sizeable in-house IT staff.

For larger companies, Progent offers co-sourcing and project management support to supplement the skills of your in-house network support group. Co-sourcing can save money and minimize technical risks for big projects like application design and development, disaster recovery planning and testing, network security audits, office consolidations, or technology migrations.

Progent can in addition provide the services of certified consultants to assist your company to plan and execute your cloud strategy.

Main Products and Technologies Supported by Progent for Businesses in Waterbury, Connecticut
Progent provides the support of accredited consultants for all facets of business network technology deployed in small and midsize companies and local governments. Technologies supported by Progent's consultants include:

Support Delivery Options Available for Waterbury, Connecticut Companies
Progent has a selection of alternatives for providing small and midsize companies with affordable computer services for technical support, consulting, hosting services, and IT management outsourcing. Progent's paradigm for delivering IT support services is based on the Call Center operational structure familiar to big IT groups. Progent's Help Desk Call Center Service Model ensures rapid support, thorough service documentation, consistent follow-through, and tight cost control for an array of IT support delivery alternatives that include online troubleshooting, on-premises support, high-end consulting, plus server hosting.

  • Remote Support
    Progentís Technical Response Center provides urgent and routine remote service for Microsoft Windows, Linux, Apple OS X, and Cisco-powered environments in the United States and globally. Progent's seasoned service professionals can help clients to analyze and repair hardware and software issues without the cost or delay of on-premises support visits. The background of Progent's IT engineers makes it possible to handle most network problems quickly. For the most challenging problems, Progent's depth of knowledge allows the support team to escalate trouble tickets to world-class specialists. Progent offers a convenient, web-accessible signup procedure for new clients to address emergency network problems and Progent charges by the minute with no sign-up charges or time minimums, so you are invoiced only for the support you receive. Experts available remotely include Cisco-qualified CCIEs, Microsoft-qualified MCSE consultants, and CISSP-certified security professionals. Find out additional information about Progent's online network support expertise.

  • On-site Support
    Progent offers on-site computer support for signed-up customers in larger cities in the United States. Progent's on-site service technicians can work in conjunction with Progent's online service experts to give small and midsize companies the ideal combination: hands-on service professionals when you need them as well as the on-line expertise of Progent's worldwide staff of IT engineers, security professionals, and business application programmers. The response time for on-site service visits is typically under one business day. Progent requires no sign-up or retainer fee for becoming a Progent client for on-premises support. Learn more concerning how and why to register for Progent's onsite computer support services.

  • Help Desk
    Progent's Contact Center Services are intended for all businesses and local governments who need fast and dependable support from a professional Contact Center with efficient phone assistance, remote troubleshooting capability, and sufficient technical depth for all needed problem escalation. Because smaller companies usually are constrained by tight information technology budgets and can provide scant executive bandwidth for dealing with network support, Progent's Help Desk Call Center Outsourcing Services could be the most efficient option to ensure that business information networks are always productive. Read more details about Progent's Helpdesk services.

  • IT Consulting Services
    Progent provides small businesses affordable availability of enterprise-class IT professionals who can deliver help with vital technologies including Windows 2016 Hyper-V hybrid cloud solutions, Windows Server support, Cisco network design, network protection consulting, fault tolerant it system engineering, server virtualization strategies, plus configuration, customization and support for business software including accounting, ERP, business analytics, CRM, and productivity suites. Progent can help with one-time projects including office relocations and major software upgrades, longer term initiatives such as business reporting application programming and customization, database application programming and administration support, and web development, on-going support such as System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting services for network monitoring and system administration, or urgent response such as data restoration and malware cleanup.

  • Application Server Hosting
    Progent can host mission-critical applications like Microsoft Exchange Server and Microsoft SQL to provide small and midsize companies with higher levels of reliability, security, and recoverability than is possible using the type of in-house data center that is achievable for the majority of small organizations. Because Progent uses the same data centers that host the equipment of many of the world's biggest information technology companies, Progent can eliminate the expense of creating and maintaining the systems required for world-class cooling, electrical backup, and uninterruptible Internet connectivity. For managed application servers, Progent can also see to it that upgrades and revisions remain current, protection and performance is continually tracked, and systems and data files are regularly backed up and ready for complete and rapid recovery. Learn additional information concerning Progent's hosting services for Microsoft Exchange Server and other mission-critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service offers full hosting services for all of a small company's servers in a setting that not only provides the top degree of availability and scalability but that is in addition simple for clients to transfer to another service firm or to move internally whenever your business situation calls for it. Progent's Private Cloud hosting service is built around proven virtual server technologies that permit businesses with multi-vendor environments to benefit significantly on the expense of hardware, infrastructure maintenance, and IT administration while achieving enterprise-class reliability and an unprecedented degree of vendor independence. Unlike ordinary Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting Service covers all server-centric software in a single centrally managed package, can support the multi- OS and loosely standardized networks typical of small businesses, and keeps ownership of the licenses in the customer's hands so that moving to a new virtual host is quick, reliable, and inexpensive. This avoids becoming a prisoner of a specific hosting provider while still providing all the economies related to SaaS hosting alternatives.

  • Hybrid Cloud Integration Consulting
    Progent offers advanced remote support services to help organizations of all sizes integrate their information networks with leading public cloud platforms including Azure and Amazon Web Services (AWS). Progent can help your it team to plan and administer hybrid ecosystems that support Windows and Linux operating systems and apps in either cloud-centric solutions or in hybrid network models that utilize physical resources along with public cloud services. To help you to incorporate public cloud services with physical datacenters, Progent can provide a variety of cloud migration support services that include Office 365 Exchange Online integration with on-premises Exchange deployments, Microsoft Azure planning and integration consulting, Amazon Web Services cloud integration, and Amazon Web Marketing Service programming and troubleshooting. Progent has over 15 years of experience providing advanced consulting services remotely, and Progent can make sure you successfully carry out your cloud integration projects on schedule and affordably.
Progent's Low-Cost Managed Services for Remote IT Management
Progent's affordable ProSight series of network monitoring and management services is designed to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all aspects of information assurance and compliance. ProSight managed services offered by Progent include:
  • ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes cutting edge behavior machine learning technology to defend endpoint devices as well as physical and virtual servers against modern malware assaults such as ransomware and email phishing, which routinely get by legacy signature-based anti-virus tools. ProSight Active Security Monitoring protects on-premises and cloud-based resources and provides a single platform to automate the entire threat lifecycle including blocking, infiltration detection, containment, remediation, and post-attack forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Unified Endpoint Security
    Progent's ProSight Enhanced Security Protection services deliver economical in-depth security for physical servers and VMs, workstations, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and modern behavior analysis for continuously monitoring and reacting to cyber threats from all vectors. ProSight ESP delivers firewall protection, penetration alerts, endpoint control, and web filtering through leading-edge tools packaged within one agent accessible from a unified control. Progent's data protection and virtualization consultants can assist you to design and implement a ProSight ESP environment that addresses your company's unique requirements and that allows you prove compliance with government and industry information protection regulations. Progent will help you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that call for immediate action. Progent can also assist you to install and verify a backup and disaster recovery system such as ProSight Data Protection Services so you can get back in business rapidly from a destructive security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services provide small and medium-sized organizations a low cost end-to-end service for secure backup/disaster recovery. Available at a low monthly price, ProSight DPS automates your backup activities and enables fast recovery of critical files, applications and VMs that have become lost or corrupted as a result of hardware breakdowns, software glitches, disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's BDR specialists can deliver world-class expertise to configure ProSight Data Protection Services to to comply with regulatory standards like HIPPA, FINRA, PCI and Safe Harbor and, whenever necessary, can assist you to restore your business-critical data. Read more about ProSight Data Protection Services Managed Backup.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized organizations to map, monitor, enhance and troubleshoot their connectivity appliances like switches, firewalls, and wireless controllers as well as servers, printers, client computers and other devices. Incorporating cutting-edge RMM technology, WAN Watch ensures that network maps are always updated, copies and displays the configuration of almost all devices on your network, tracks performance, and sends alerts when problems are discovered. By automating tedious network management activities, WAN Watch can cut hours off ordinary chores like network mapping, reconfiguring your network, finding devices that require critical updates, or identifying the cause of performance problems. Find out more details about ProSight WAN Watch network infrastructure management services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email security solution that incorporates the services and infrastructure of leading data security vendors to deliver web-based management and comprehensive protection for your inbound and outbound email. The powerful architecture of Progent's Email Guard combines a Cloud Protection Layer with an on-premises security gateway device to provide complete defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-based malware. ProSight Email Guard's Cloud Protection Layer acts as a preliminary barricade and blocks most threats from making it to your security perimeter. This reduces your vulnerability to inbound attacks and conserves system bandwidth and storage space. ProSight Email Guard's onsite gateway appliance adds a deeper layer of analysis for incoming email. For outgoing email, the local security gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also assist Exchange Server to monitor and protect internal email traffic that originates and ends within your security perimeter. Learn more about Progent's Email Guard spam filtering, virus defense, content filtering and data leakage protection.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management (RMM) technology to help keep your IT system running at peak levels by tracking the state of critical computers that drive your information system. When ProSight LAN Watch uncovers a problem, an alarm is sent automatically to your designated IT management staff and your assigned Progent consultant so any looming problems can be addressed before they have a chance to impact productivity Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a secure Tier III data center on a fast virtual host set up and maintained by Progent's IT support professionals. With Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS software, and the apps. Since the system is virtualized, it can be ported easily to a different hardware environment without a lengthy and technically risky configuration process. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, find and protect data about your network infrastructure, processes, applications, and services. You can quickly find passwords or serial numbers and be warned about impending expirations of SSL certificates ,domains or warranties. By updating and organizing your IT infrastructure documentation, you can eliminate up to half of time spent searching for vital information about your network. ProSight IT Asset Management features a common location for storing and sharing all documents required for managing your business network such as standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and relating IT information. Whether youíre planning improvements, performing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the information you need as soon as you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable alternative for small and mid-size organizations to obtain an unbiased assessment of the health of their IT system. Powered by a selection of the leading remote monitoring and management platforms available, and supervised by Progent's certified team of information technology experts, ProSight Network Audits help you see how well the configuration of your essential infrastructure devices adhere to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide instant ROI like a cleaner Active Directory system. Both versions also include a year of state-of-the-art remote network monitoring and management (RMM). Benefits can include easier network management, better compliance with data security requirements, more efficient utilization of network resources, faster problem resolution, more reliable backup and restore, and less downtime. Learn more about ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service centered on a phone interview with a Progent backup/recovery expert. The interview is intended to help evaluate your company's preparedness to stop or recover rapidly after a ransomware attack. Progent will consult with you personally to gather information about your current AV defense and backup system, and Progent will then produce a written Basic Security and Best Practices Report describing how you can follow best practices to deploy a cost-effective AV and backup/recovery system that meets your business needs. For details, refer to The ProSight Ransomware Preparedness Report.

Why Progent Offers the Smart Choice for Waterbury, Connecticut Small Businesses
Progent's staff size, breadth of technical expertise, and familiarity with enterprise IT support enable small businesses to sidestep the problems related to excessive dependence on small support firms or individual engineers.

Teaming with Progent enables your small business to:

  • Avoid Excessive Reliance on Individual Support Consultants
    For IT services, smaller businesses sometimes depend heavily on freelance consultants. Although individual service providers carry lower overhead than larger support organizations and can afford to charge nominally smaller rates, they are frequently unable to react rapidly to critical problems. If an independent consultant is occupied with different client, sick, on travelling, or in class, the absence of backup personnel may force your company to wait for help during an emergency. The more your small business grows, network downtime or problems with line-of-business programs become more costly. The dollars you thought you were conserving on an independent consultant can be eaten up quickly because of lower productivity. In addition, when independent consultants encounter new technologies, the unavailability of a big engineering team to fall back on for assistance forces them to learn on the job while your business winds up with the costs for their continuing training.

  • Gain Access to Expertise in Complex IT Solutions
    The majority of smaller support firms or independent consultants specializing in small company IT support may excel at providing routine fixes but don't have the experience to work cost-effectively with complicated network environments with mixed operating systems, multiple offices, VoIP implementations, mobile workforces, interconnected financial and operational software, data-driven web sites, and custom business applications. Progent's background with worldwide companies and Progent's large group of experts can benefit your company because enterprise environments are characteristically complex, integration issues require in-depth knowledge in numerous technical areas, and achieving a high level of stability, reliability, and protection requires enterprise-tested best practices.

  • Build a Firm Basis for Growth
    Small companies often start with an IT system cobbled together on a tight budget. Lacking a proper basis, a sequence of improvised fixes often get tossed on top of a marginal foundation. As a company grows, stability and expandability problems can obstruct the success of the business. Such networks need proper assessment, intelligent strategic planning, and broad-based experience to upgrade to an IT infrastructure that will act as the reliable foundation to meet critical business needs and support future growth.

  • Partner with Solution Finders, Not Product Resellers
    Smaller companies require direction and insight to navigate through an ever more complicated maze of IT options available for enabling growth and enhancing efficiency. Businesses do not need a network consultant or support firm that tries to sell them products. Progent avoids conflicted motives by not selling hardware and software. Progent provides services and expertise only. This allows Progent to match technical support with the real needs of customers. Combining network consulting and product reselling can lead to a situation where the recommended solution is built around a predetermined technology instead of being driven by the actual needs of a client.

Contact Progent
If your Waterbury, Connecticut company wants to get in touch with Progent about IT outsourcing, consulting, or tech support services, call 800-993-9400 or go to Contact Progent.

Fast Remote Technical Assistance
For fast online technical support, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).
















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