Waterbury, CT Remote Support from World-class Computer Network Troubleshooting Experts
Progent's computer network technical support services can deliver your Waterbury, CT company affordable and reliable access to Microsoft and Cisco certified consulting professionals. By providing IT consulting help when you require it, offering specialized knowledge for key technologies, offering value-added support such as automated server monitoring, and charging only for services you receive, Progent offers your Waterbury, Connecticut company an affordable solution for maximizing the business value of small business networks. If you run an onsite system, connect to cloud resources, or manage a hybrid cloud-and-local solution, Progent is the smart way for organizations to create and maintain a reliable and secure IT system and to benefit from quick access to the skilled support usually available only to corporations who are able to maintain a large in-house IT organization.

For mid-size and large businesses, Progent offers co-sourcing support to supplement the technical skills of your internal network support personnel. This can cut costs and minimize technical risks for big projects like software design and development, disaster recover/business continuity preparedness, network security audits, office consolidations, or software migrations.

Progent can also offer access to accredited experts to help your company to plan and execute your cloud strategy.

Primary Technologies Supported by Progent for Waterbury, Connecticut Office Networks
A Microsoft Gold Certified Partner IT service company that maintains a world-class group of Cisco qualified CCIE network infrastructure consultants and Apple accredited consultants, Progent provides emergency assistance and low-cost online consulting to Waterbury, CT small businesses for a broad range of information technologies including:

Support Delivery Options Available for Waterbury, Connecticut Companies
Progent offers a variety of options for providing small and midsize businesses and local governments with affordable computer services for technical support, system architecture, hosting, and IT administration. Progent's model for delivering network support is built on the Help Desk Call Center structure common to big IT support groups. Progent's Contact Center Service Model ensures rapid response, thorough activity documentation, consistent follow-up, and tight expense monitoring for an array of IT service delivery options that include online repairs, onsite help, high-end consulting, as well as server hosting.

  • Remote Support
    Progentís Technical Response Center (TRC) offers urgent and routine online support for Microsoft Windows, Linux, Apple Mac, and Cisco-powered environments in the United States and worldwide. Progent's certified service experts can assist customers to troubleshoot and fix hardware and software issues without the cost or time loss of travel for onsite support visits. The background of Progent's IT consultants makes it possible to resolve most network problems rapidly. For the most challenging problems, Progent's depth of knowledge allows the support team to escalate troubleshooting tasks to advanced specialists. Progent provides a convenient, web-accessible signup process for first-time customers to accommodate emergency network problems and Progent bills by the minute with zero sign-up fees or minimums, so you pay only for the help you receive. Experts available online include Cisco-certified CCIE network engineers, Microsoft-certified MCSE consultants, and CISSP-certified security engineers. Find out additional information concerning Progent's remote computer support expertise.

  • Onsite Support
    Progent provides onsite technical support for signed-up customers in major metropolitan areas in the U.S. Progent's on-site support technicians can work in conjunction with Progent's remote service experts to deliver small companies the ideal combination: onsite service professionals when you require them as well as the on-line help of Progent's seasoned staff of network consultants, security professionals, and business software programmers. The response time for on-site support visits is usually less than one business day. There is no sign-up or retainer fee for becoming a Progent client for onsite service. Learn more details concerning how to register for Progent's in-person network service.

  • Help Desk Call Center
    Progent's Help Desk Outsourcing Services are designed for small and midsize businesses who need prompt and dependable access to an online Help Desk with efficient phone assistance, online repair tools, and enough technical depth for full problem escalation. Because small and midsize businesses usually are constrained by tight information technology budgets and can provide scant management attention for dealing with IT support, Progent's Help Desk Call Center Outsourcing Services can be the most cost-effective way to ensure that business computer systems stay up and running. Learn more about Progent's Help Desk services.

  • Consulting Services
    Progent offers small and midsize companies affordable access to world-class consultants who can deliver assistance with vital products and technologies such as Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Windows Server and application expertise, Cisco network infrastructure, company-wide network security engineering, non-stop network engineering, virtualization strategies, plus integration, programming and support for business programs including accounting, operations, reporting, sales automation, and office productivity suites. Progent can provide assistance with short-term projects such as office moves and major system migrations, longer term initiatives like management information application programming and customization, relational database application programming and administration services, and web design, continuing services including server monitoring and network management, or urgent services such as data restoration and malware removal.

  • Application Server Hosting
    Progent can host vital applications such as Exchange Server and MS SQL in order to provide small businesses with greater degrees of dependability, security, and recoverability than is possible with the class of internal data center that is practical for most small and midsize organizations. Because Progent uses the same facilities that support the equipment of many of the planet's biggest information technology companies, Progent can eliminate the investment in creating and maintaining the systems needed for enterprise-class environmental control, power failover, and redundant Internet access. For hosted application servers, Progent can also make sure that upgrades and service packs stay updated, protection and efficiency is continually tracked, and systems are consistently archived and ready for full and prompt restoration. Find out more about Progent's hosting for Microsoft Exchange Server and other mission-critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service provides complete hosting for all of a small organization's servers in an environment that not only delivers the top level of dependability and scalability but that is also convenient for customers to migrate to another support firm or to bring internally if your circumstance warrants it. Progent's Private Cloud hosting is based on mature virtual server techniques that permit companies with multi-vendor networks to benefit significantly on the costs of hardware, infrastructure support, and IT administration while achieving enterprise-class reliability and an unparalleled degree of vendor alternatives. In contrast to ordinary Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting Service encompasses all server-based applications in a single centrally managed package, can handle the multi- platform and loosely standardized networks typical of small businesses, and keeps ownership of the software licenses in the customer's possession so that migrating to a different virtual host is fast, reliable, and affordable. This eliminates ending up a prisoner of a specific hosting service while still offering all the cost savings associated with ASP and SaaS hosting services.

  • Hybrid Cloud Migration Services
    Progent can provide expert remote consulting services to help businesses of any size connect their networks with leading public clouds such as Azure and Amazon Web Services. Progent can help your it team to design and manage hybrid environments that support Windows and Linux operating systems and applications in either cloud-only systems or in hybrid network models that combine on-premises resources as well as cloud services. To help you to integrate public clouds with physical datacenters, Progent offers a range of public cloud integration services that include Office 365 integration with on-premises Exchange, Azure planning and deployment consulting, Amazon AWS cloud integration support, and Amazon Web Marketing Service development and debugging. Progent has over 15 years of background providing advanced consulting support remotely, and Progent can make sure you successfully carry out your cloud migration projects quickly and affordably.

Why Progent Is the Smart Choice for Waterbury, Connecticut Small Businesses
Progent's size, breadth and depth of technical expertise, and experience with enterprise network support allow small and midsize businesses to avoid the pitfalls related to excessive dependence on thinly staffed support organizations or individual consultants.

Teaming with Progent's Experts allows your company to:

  • Avoid Over Reliance on Individual Consultants
    For network support, smaller companies often depend heavily on individual engineers. Although individual support engineers have lower expenses than more substantial support organizations and can typically charge apparently smaller fees, they are frequently stretched to far to respond rapidly to urgent problems. If an independent consultant is busy with different client, sick, on vacation, or in class, the lack of backup staff may force your business to go without assistance during an emergency. The more your company grows, network downtime or difficulties with critical programs get more costly. The money you believed you were saving on a freelancer can disappear fast because of lost output. In addition, when independent engineers encounter new problems, the lack of a big consulting group to depend on for advice forces them to train on the job while your organization winds up footing the bill for their ongoing education.

  • Gain Access to Expertise in Advanced IT Solutions
    The majority of small service organizations or independent consultants focused on small company network consulting may excel at providing connect-the-dots solutions but lack the background to deal efficiently with complicated network configurations that have mixed platforms, multiple locations, VoIP implementations, remote workers, interconnected financial and analytical applications, eCommerce, and specialized line-of-business applications. Progent's experience with global enterprises and Progent's large staff of specialists can benefit your company because enterprise environments are characteristically complex, support problems demand thorough understanding of in numerous technical areas, and reaching an acceptable degree of stability, reliability, and protection calls for enterprise-tested leading practices.

  • Create a Solid Basis for Growth
    Small businesses often begin with an IT system implemented on a shoestring budget. Without a solid architecture, a sequence of ad hoc fixes often get tossed on top of a tenuous structure. As a company evolves, stability and scalability problems can hinder the productivity of the organization. Such environments require proper assessment, intelligent strategic planning, and in-depth expertise to upgrade to an IT infrastructure that will provide the reliable foundation to meet current business needs and support downstream expansion.

  • Work with Solution Finders, Not Resellers
    Small companies require direction and education to work through an ever more complicated maze of IT options available for accelerating growth and enhancing productivity. Businesses do not need a network engineer or support firm that attempts to sell them a product. Progent avoids conflicted motives by not selling hardware and software. Progent provides services and expertise only. This allows Progent to align technical services with the genuine needs of customers. Mixing network support and product reselling can lead to a situation where the recommended solution is based on a preselected vendor rather than being driven by the true requirements of a customer.

Get in Touch with Progent
In case your Waterbury, Connecticut company needs to get in touch with Progent to find out about IT outsourcing, consulting, or technical support, call 800-993-9400 or visit Contact Progent.

Immediate Online Technical Assistance
For fast online help, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).
















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