Waterbury, CT Online Support from Certified Computer Troubleshooting Professionals
Progent's computer troubleshooting services can deliver your Waterbury, CT company budget-friendly and consistent access to world-class network engineers. By providing IT support service when you require it, providing advanced expertise for mission-critical technologies, delivering unique services such as automated network monitoring, and billing only for services you receive, Progent offers your Waterbury, Connecticut business an affordable option for optimizing the profitability of small-scale business information systems. Whether you have an onsite datacenter, connect to cloud infrastructure, or have a hybrid cloud-and-local solution, Progent is the intelligent choice for organizations and local governments to create and maintain a robust and secure information network and to have quick availability of the skilled support ordinarily available only to businesses who are able to maintain a sizeable internal IT organization.

For mid-size and large businesses, Progent can provide co-sourcing support to supplement the subject matter expertise of your internal IT service team. Co-sourcing can reduce expenses and minimize technical risks for big IT initiatives like software design and development, business continuity planning and testing, security audits, office consolidations, or software migrations.

Progent can also provide the services of certified consultants to help your business to design and implement a sensible cloud computing strategy.

Key Products and Technologies Serviced by Progent for Business Networks in Waterbury, Connecticut
Progent's nationwide team of world-class experts offers help for all aspects of network technology deployed by businesses of any size. Technologies served by Progent in and around Waterbury include:

Support Delivery Options for Waterbury, Connecticut Businesses
Progent offers a selection of options for providing small and midsize businesses and local governments with cost-effective IT services for technical support, system architecture, hosting services, and network management outsourcing. Progent's model for delivering network support services is built on the Call Center structure familiar to larger IT organizations. Progent's Helpdesk Support Mechanism promotes fast response, thorough activity documentation, dependable follow-up, and tight cost control for an array of network support delivery modes that include online troubleshooting, on-premises help, high-end consulting, as well as server and application hosting.

  • Remote Service
    Progentís Technical Response Center provides urgent and routine online service for Windows, Linux, Apple OS X, and Cisco-based systems in the United States and globally. Progent's seasoned support professionals can help clients to troubleshoot and fix hardware and software issues without the expense or delay of travel for onsite support visits. The background of Progent's network consultants makes it possible to resolve most network issues quickly. For the most complex issues, Progent's breadth of knowledge allows the support team to escalate support calls to advanced specialists. Progent offers a convenient, web-accessible signup process for new customers to address urgent situations and Progent bills by the minute with zero sign-up charges or time minimums, so you are invoiced only for the assistance you get. Experts you can access remotely include Cisco-certified CCIE network engineers, Microsoft-qualified MCSE consultants, and CISSP-certified security engineers. Learn additional information about Progent's remote computer support services.

  • Onsite Support
    Progent provides on-site computer assistance for registered customers in major metropolitan areas in the United States. Progent's onsite service technicians can work in tandem with Progent's online support engineers to deliver small and midsize companies the optimal solution: hands-on support professionals when you need them plus the remote help of Progent's worldwide team of IT engineers, security professionals, and business application programmers. The response time for on-site service calls is usually less than 24 hours. Progent requires no start-up or retainer fee for registering as a Progent customer for onsite service. Find out more concerning why to register for Progent's onsite network support services.

  • Help Desk
    Progent's Help Desk Call Center Outsourcing Services are designed for all businesses and local governments who need prompt and reliable support from an online Help Desk with efficient telephone assistance, online troubleshooting capability, and sufficient technical depth for full escalation. Since smaller businesses typically are constrained by limited IT funds and can provide scant management attention for handling IT support, Progent's Helpdesk Services can be the most efficient way to make sure that business computer systems are always up and running. Learn more details concerning Progent's Contact Center outsourcing services.

  • IT Consulting Services
    Progent offers small businesses affordable availability of world-class consultants who can deliver help with critical technologies including Microsoft Windows Server expertise, Cisco network design, company-wide network protection engineering, fault tolerant it system engineering, server virtualization solutions, plus configuration, programming and training for small business programs including accounting, ERP and MRP, management reporting, sales automation, and productivity packages. Progent can provide assistance with short-term projects such as office moves and massive system migrations, extended projects like management information application programming and support, database application development and DBA support, and web design, continuing services including server monitoring and network management, or urgent response like disaster recovery and malware removal.

  • Application Hosting
    Progent offers hosting for vital applications like Exchange Server and Microsoft SQL Server in order to provide small and midsize companies with greater degrees of dependability, protection, and recoverability than is possible using the class of on-site data center that is practical for the majority of small organizations. Because Progent uses the same data centers that host the gear of many of the planet's biggest IT organizations, Progent can eliminate the cost of building and managing the systems needed for world-class cooling, power backup, and uninterruptible Internet access. For managed application servers, Progent can also make sure that patches and service packs remain updated, security and performance is continually tracked, and systems and data files are regularly archived and available for full and rapid recovery. Find out more about Progent's hosting services for Exchange Server and other critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting offers full hosting for the entirety of a small organization's servers in a setting that not only delivers the highest level of dependability and extensibility but that is also simple for customers to migrate to another service provider or to bring internally whenever your circumstance calls for it. Progent's Private Cloud hosting is built around mature virtual server technologies that permit businesses with multi-vendor environments to save dramatically on the expense of hardware, system maintenance, and network management while getting world-class availability and an unparalleled level of vendor alternatives. Unlike conventional Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting encompasses all server-based applications in one centrally managed solution, can handle the multi- platform and loosely standardized networks common with smaller businesses, and retains control of the software licenses in the client's hands so that moving to a new virtualized host is quick, reliable, and inexpensive. This eliminates becoming a prisoner of a specific hosting provider while still providing all the cost savings related to SaaS hosting services.

  • Hybrid Cloud Integration Support
    Progent offers advanced online consulting services to help organizations of any size integrate their IT infrastructure with popular public cloud platforms including Microsoft Azure and Amazon Web Services (AWS). Progent can assist you to design and manage cost-effective ecosystems that can include Windows and Linux systems and apps in both cloud-centric systems or in hybrid topologies that seamlessly combine local resources as well as public cloud services. To assist you to integrate cloud services with networks, Progent offers a variety of public cloud integration support services such as Office 365 Exchange Online integration solutions with on-premises Exchange, Azure planning and integration services, Amazon Web Services cloud migration, and Amazon Web Marketing Service development and troubleshooting. Progent has more than 15 years of background delivering high-level consulting expertise online, and Progent can make sure you complete your cloud integration initiatives quickly and within your budget.

Why Progent Is the Smart Choice for Waterbury, Connecticut Businesses
Progent's staff size, breadth of technical expertise, and familiarity with corporate IT support enable small and midsize companies to avoid the problems related to excessive reliance on small service firms or freelance engineers.

Working with Progent enables your small business to:

  • Avoid Over Dependence on Freelance Consultants
    For network support, small businesses sometimes rely heavily on independent consultants. Though freelance support engineers carry lower expenses than larger IT service firms and can afford to bill nominally lower fees, individuals are often unable to react quickly to urgent situations. If an independent engineer is occupied with another client, sick, on vacation, or in training, the lack of replacement personnel may force your company to wait for help during an emergency. As your small business expands, network unavailability or difficulties with critical programs get more costly. The dollars you believed you were conserving on a freelancer can evaporate fast because of lower output. In addition, when independent engineers confront new technologies, the unavailability of a large engineering team to count on for help forces them to learn in place while your business ends up with the costs for their ongoing training.

  • Have Access to Experts in Complex Information Technology Solutions
    Many small support firms or independent engineers focused on small business network consulting may excel at providing routine solutions but lack the experience to deal efficiently with complex IT infrastructures that have mixed platforms, numerous offices, Voice over IP systems, remote workers, integrated accounting and operational software, eCommerce, and specialized line-of-business software. Progent's experience with worldwide companies and Progent's large staff of specialists can be valuable to your company because enterprise environments are inherently complex, integration issues require in-depth knowledge in numerous technical disciplines, and achieving a high level of robustness, reliability, and security requires industry-proven best practices.

  • Build a Firm Foundation for Seamless Growth
    Small businesses often start with a network implemented on a shoestring budget. Lacking a strong architecture, a sequence of ad hoc repairs often get thrown onto of a marginal structure. As a company evolves, stability and scalability issues can undermine the productivity of the organization. These environments require thorough evaluation, intelligent business planning, and in-depth expertise to upgrade to an IT infrastructure that will act as the solid basis to handle critical business requirements and ease downstream expansion.

  • Partner with Solution Finders, Not Resellers
    Smaller companies require guidance and insight to work through an ever more complicated array of technology alternatives offered for enabling growth and enhancing efficiency. They do not need a network engineer or support firm that tries to sell them a product. Progent eliminates conflicts of interest by not reselling any products. Progent offers services and expertise exclusively. This permits Progent to align technical services with the genuine interests of clients. Mixing IT consulting and product reselling can result in a conflict where the proposed solution is based on a predetermined technology rather than being driven by the true needs of a small business.

Contact Progent
If your Waterbury, Connecticut business needs to contact Progent about IT outsourcing, consulting, or technical support, phone 800-993-9400 or visit Contact Progent.

Immediate Online Network Support
For fast remote assistance, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).
















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