Expert Online Troubleshooting for Waterbury, Connecticut Small Business Computers from Microsoft Certified Engineers
Small companies have traditionally been underserved by major network support organizations. Some small companies allow themselves to become dangerously dependent on freelance engineers or small support organizations who lack the bandwidth or broad skill sets to react quickly or effectively to network emergencies. Other small companies resort to giant service firms staffed with personnel taught to provide by-the-numbers solutions to common problems but who are missing the background and versatility to handle the diversity of configurations and lack of standards typical of small company information networks.

Progent's time-tested methodology for providing affordable and successful network support to small companies has made Progent among the top Microsoft IT consulting firms in the industry. Progent has provided online support to small businesses in every state in the United States and offers in-person help in almost all zip codes.

For mid-size and large businesses, Progent offers co-sourcing and project management services to reinforce the subject matter expertise of your in-house IT service staff. Co-sourcing can save money and help meet schedules for big IT initiatives such as application programming, disaster recover/business continuity planning, network security audits, merging datacenters, or technology migrations and upgrades.

Progent can in addition offer the services of accredited consultants to assist your business to plan and execute your cloud computing strategy.

Main Technical Areas Serviced by Progent for Business Networks in Waterbury, Connecticut
Progent offers the services of accredited experts for all aspects of business network technology deployed in small companies and local governments. Products and technologies supported by Progent include:

Service Delivery Alternatives Available for Waterbury, Connecticut Businesses
Progent has a variety of alternatives for providing small companies and local governments with cost-effective computer services for technical support, system architecture, hosting, and network management. Progent's paradigm for providing computer support is built on the Call Center operational structure common to larger IT support organizations. Progent's Help Desk Support Mechanism ensures rapid support, comprehensive activity records, consistent follow-through, and tight expense control for an array of network service delivery modes that include remote repairs, on-premises support, high-end consulting, plus server and application hosting.

  • Remote Support
    Progentís Technical Response Center (TRC) offers urgent and routine remote support for Microsoft Windows, Linux, Apple OS X, and Cisco-powered environments in the U.S. and globally. Progent's seasoned service experts can assist clients to analyze and repair network problems without the expense or time loss of in-person service calls. The background of Progent's IT consultants makes it possible to resolve the majority of network issues rapidly. For complex issues, Progent's breadth of expertise allows the support team to escalate trouble tickets to advanced specialists. Progent offers a streamlined, web-based registration procedure for first-time clients to address emergency situations and Progent bills by the minute with zero startup fees or time minimums, so you are invoiced only for the support you receive. Specialists you can access online include Cisco-qualified CCIEs, Microsoft-certified MCSEs, and CISSP-certified security engineers. Find out more details concerning Progent's remote network support services.

  • Onsite Support
    Progent offers onsite computer support for registered customers in larger cities in the United States. Progent's on-site support personnel can operate in conjunction with Progent's online support engineers to deliver small and midsize businesses the best of both worlds: hands-on service technicians when you require them plus the on-line expertise of Progent's worldwide staff of network consultants, security professionals, and business application programmers. The wait time for in-person support visits is typically less than one business day. Progent requires no sign-up or retainer charge for registering as a Progent customer for on-premises service. Find out more details about how and why to sign up for Progent's in-person computer support.

  • Phone Support
    Progent's Help Desk Call Center Services are intended for small and midsize businesses who require prompt and dependable support from an online Help Desk with effective telephone assistance, remote troubleshooting tools, and sufficient technical strength for all needed problem escalation. Because small and midsize businesses usually are constrained by tight information technology budgets and can provide scant management attention for dealing with network support, Progent's Help Desk Services can be the most efficient option to ensure that small business information networks stay productive. Learn more details about Progent's Help Desk outsourcing services.

  • IT Consulting Expertise
    Progent provides small businesses affordable access to enterprise-class consultants who can provide help with critical technologies such as Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server and application expertise, Cisco network architecture, company-wide network protection engineering, non-stop network consulting, virtualization solutions, plus configuration, customization and support for business software such as accounting, ERP and MRP, business analytics, sales automation, and productivity suites. Progent can help with one-time projects such as site relocations and massive system upgrades, longer term initiatives like management reporting application programming and customization, database software programming and administration services, and web development, continuing services such as Microsoft System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting for IT infrastructure monitoring and network administration, or emergency services like data restoration and virus removal.

  • Application Server Hosting
    Progent offers hosting for vital business applications like Exchange and SQL Server to provide small businesses with greater levels of dependability, protection, and performance than is possible with the type of internal data center that is achievable for most small companies. Since Progent uses the same data centers that support the gear of many of the world's largest IT companies, Progent can eliminate the investment in creating and managing the infrastructure required for world-class environmental control, power failover, and redundant Internet access. For hosted application servers, Progent can also ensure that upgrades and service packs remain updated, protection and efficiency is continually tracked, and systems and data files are consistently archived and available for full and prompt restoration. Find out more about Progent's hosting for Exchange and other mission-critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting provides complete hosting for the entirety of a small organization's production servers in a setting that not only provides the highest level of dependability and extensibility but that is in addition easy for clients to migrate to a different service provider or to bring in-house when your circumstance warrants it. Progent's Private Cloud hosting is built around tested virtual server technologies that allow small businesses with mixed networks to save significantly on the costs of capital equipment, infrastructure maintenance, and network administration while getting world-class dependability and an unprecedented degree of vendor independence. In contrast to ordinary SaaS hosting models, Progent's Private Cloud Hosting covers all server-centric applications in one centrally managed solution, can support the mixed- OS and loosely standardized environments common with smaller companies, and retains control of the licenses in the customer's hands so that moving to a different virtual host is fast, safe, and inexpensive. This eliminates ending up a captive to a specific hosting provider while still offering all the cost savings associated with SaaS hosting alternatives.

  • Hybrid Cloud Planning and Integration Consulting
    Progent offers expert remote consulting to help organizations of any size connect their networks with popular public clouds including Microsoft Azure and Amazon Web Services. Progent can help you to plan and administer cost-effective ecosystems that support Windows and Linux systems and applications in both cloud-centric solutions or in hybrid topologies that utilize local IT assets as well as public cloud services. To help you to integrate public cloud services with physical datacenters, Progent can provide a variety of public cloud integration services that include Office 365 integration solutions with on-premises Exchange, Microsoft Azure planning and integration consulting, Amazon Web Services (AWS) cloud integration, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has over 15 years of background delivering high-level consulting support online, and Progent can make sure you successfully carry out your cloud integration initiatives quickly and within your budget.
Progent's Low-Cost Managed Services for Information Security
Progent offers a collection of low-cost, set-price monthly services intended to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all facets of information assurance and compliance. Managed services offered by Progent include:
  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email security solution that incorporates the services and infrastructure of leading information security vendors to deliver centralized management and world-class security for your inbound and outbound email. The hybrid structure of Progent's Email Guard managed service combines cloud-based filtering with a local gateway appliance to offer complete defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-based threats. The cloud filter acts as a first line of defense and keeps the vast majority of threats from reaching your security perimeter. This reduces your vulnerability to external threats and conserves network bandwidth and storage space. ProSight Email Guard's onsite security gateway device provides a further level of analysis for inbound email. For outbound email, the onsite security gateway offers AV and anti-spam filtering, DLP, and email encryption. The local security gateway can also assist Exchange Server to monitor and safeguard internal email that stays inside your security perimeter. Find out more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data leakage prevention.

  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes next generation behavior-based analysis tools to defend endpoints and servers and VMs against modern malware assaults like ransomware and email phishing, which routinely get by legacy signature-matching AV tools. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and offers a single platform to manage the complete threat lifecycle including filtering, detection, containment, cleanup, and post-attack forensics. Top features include one-click rollback with Windows VSS and real-time network-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight DPS: Managed Backup
    ProSight Data Protection Services provide small and medium-sized organizations an affordable end-to-end service for secure backup/disaster recovery (BDR). Available at a low monthly rate, ProSight DPS automates your backup activities and allows rapid restoration of vital data, applications and virtual machines that have become lost or damaged due to hardware failures, software bugs, natural disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images. Important data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's BDR specialists can provide advanced expertise to set up ProSight Data Protection Services to be compliant with government and industry regulatory requirements like HIPPA, FINRA, PCI and Safe Harbor and, whenever needed, can help you to recover your critical information. Find out more about ProSight Data Protection Services managed cloud backup and recovery.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for smaller organizations to map, track, reconfigure and debug their connectivity hardware like routers, firewalls, and load balancers as well as servers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that infrastructure topology maps are kept current, captures and displays the configuration of almost all devices connected to your network, monitors performance, and sends notices when problems are detected. By automating tedious management activities, ProSight WAN Watch can cut hours off ordinary tasks like network mapping, reconfiguring your network, finding appliances that need critical updates, or identifying the cause of performance bottlenecks. Learn more about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight Systems Watch: Server and Desktop Automated Remote Monitoring and Management
    ProSight Systems Watch is Progentís server and desktop and management service that incorporates advanced remote monitoring and management technology to keep your network operating at peak levels by tracking the health of vital assets that power your information system. When ProSight Systems Watch detects a problem, an alarm is transmitted immediately to your designated IT management personnel and your Progent engineering consultant so all looming problems can be addressed before they can disrupt productivity Find out more details about ProSight Systems Watch server and desktop automated remote monitoring and management services.

Why Progent Is the Smart Choice for Waterbury, Connecticut Businesses
Progent's staff size, breadth and depth of information technology expertise, and experience with corporate network consulting allow small and midsize businesses to sidestep the problems related to excessive reliance on thinly staffed service firms or individual engineers.

Teaming with Progent's Experts allows your business to:

  • Avoid Excessive Reliance on Individual Consultants
    For IT support, smaller companies sometimes rely heavily on freelance engineers. Though individual support engineers carry lower expenses than more substantial support firms and can afford to bill apparently lower fees, they are occasionally spread too thin to respond quickly to urgent problems. If a freelance consultant is occupied with different customer, ill, on vacation, or in class, the absence of backup staff may require your company to wait for help in case of an emergency. As your small business grows, system downtime or difficulties with line-of-business applications get more expensive. The money you thought you were conserving on a freelancer can disappear quickly due to lost productivity. Also, when freelance consultants encounter unfamiliar technologies, the lack of a large engineering team to count on for advice requires them to train with the meter running while your organization ends up footing the costs for their ongoing training.

  • Gain Access to Certified Professionals in Advanced Information Technology Solutions
    Many small service firms or freelance consultants specializing in small business IT support are capable of delivering connect-the-dots solutions but don't have the seasoning to deal efficiently with complicated network configurations that have mixed platforms, numerous offices, VoIP systems, remote clients, interconnected financial and operational software, data-driven web sites, and custom business applications. Progent's experience with global enterprises and Progent's large staff of experts can be valuable to your small business because big-company environments are inherently complex, integration issues require thorough knowledge in many technical disciplines, and achieving a high degree of robustness, availability, and protection calls for industry-proven leading practices.

  • Create a Solid Basis for Growth
    Small companies typically start with an IT system implemented on a shoestring budget. Without a strong basis, a sequence of improvised repairs often get piled on top of a tenuous foundation. As a company evolves, stability and expandability problems can hinder the productivity of the organization. These networks require thorough assessment, smart business planning, and broad-based experience to migrate to a network infrastructure that can provide the reliable foundation to handle critical business requirements and ease future growth.

  • Team with Solution Consultants, Not Product Resellers
    Smaller businesses require guidance and education to navigate through an ever more complex array of IT options available for enabling growth and enhancing efficiency. Businesses do not need an IT consultant or support organization that attempts to promote a product. Progent eliminates conflicted motives by not selling any products. Progent offers services only. This permits Progent to align consulting support services with the real needs of customers. Mixing network support and product selling can result in a situation where the recommended solution is built around a predetermined technology rather than being driven by the true requirements of a client.

How to Contact Progent
If your Waterbury, Connecticut business wants to get in touch with Progent to find out about network outsourcing, consulting, or tech support services, phone 800-993-9400 or visit Contact Progent.

Fast Remote Network Support
For immediate remote assistance, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).
















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