Immediate, Low-cost Remote Computer Technical Support for Waterbury, Connecticut Small Businesses
For more than twenty years, Progent has focused on delivering world-quality computer support to clients with small-business IT budgets. Progent has built a unique support system that includes a streamlined, tightly connected virtual office infrastructure, sophisticated online repair technology, a substantial pool of consultants certified in a wide array of technical disciplines, a Help Desk Call Center operational model that promotes efficiency and ensures follow-up, a worldwide group of on-line support experts, on-site support dispatching for the majority of most zip codes in the United States, and a corporate culture committed to fixing network problems in the least time and at the lowest cost to customers.

For mid-size and large businesses, Progent can provide co-sourcing and project management services to add to the subject matter expertise of your in-house network service team. This can reduce expenses and help meet schedules for big projects such as software development, disaster recover/business continuity planning and testing, security evaluations, merging datacenters, or software migrations and upgrades.

Progent can also offer access to certified consultants to assist your company to design and execute a sensible cloud strategy.

Main Technical Areas Serviced by Progent for Business Networks in Waterbury, Connecticut
Progent provides the support of accredited experts for all aspects of information technology deployed in small companies. Technologies supported by Progent include:

Service Delivery Alternatives for Waterbury, Connecticut Companies
Progent has a selection of options for providing small and midsize businesses with cost-effective computer services for troubleshooting, system architecture, hosting, and network management outsourcing. Progent's paradigm for delivering IT support is based on the Call Center structure familiar to big IT support organizations. Progent's Helpdesk Support Mechanism ensures fast support, thorough activity records, dependable follow-up, and strict expense control across a range of IT service delivery modes that include online repairs, in-person support, top-level consulting, as well as server hosting.

  • Remote Support
    Progentís Technical Response Center (TRC) provides emergency and scheduled online assistance for Microsoft Windows, Linux, Apple, and Cisco-based systems in the U.S. and worldwide. Progent's seasoned support professionals can assist customers to troubleshoot and repair network problems without the expense or delay of on-premises support visits. The background of Progent's network engineers makes it possible to handle most IT issues rapidly. For complex issues, Progent's depth of knowledge allows the support team to escalate support calls to advanced specialists. Progent provides a streamlined, web-accessible signup process for new customers to address urgent situations and Progent charges by the minute with zero startup fees or time minimums, so you are invoiced only for the support you receive. Experts available online include Cisco-certified CCIE network engineers, Microsoft-qualified MCSEs, and CISSP-certified security engineers. Learn more information concerning Progent's online network support services.

  • On-site Service
    Progent offers on-site technical support for registered customers in major metropolitan areas in the U.S. Progent's on-site service personnel can work in conjunction with Progent's remote support engineers to deliver small and midsize companies the optimal solution: onsite support professionals when you need them as well as the on-line help of Progent's seasoned staff of network engineers, security professionals, and business software programmers. The response time for on-site support visits is usually less than 24 hours. There is no start-up or retainer fee for registering as a Progent customer for onsite support. Learn more about why to sign up for Progent's onsite network support services.

  • Phone Support
    Progent's Contact Center Outsourcing Services are intended for small and midsize businesses and local governments who need fast and reliable access to a professional Help Desk with efficient phone support, remote troubleshooting tools, and enough technical depth for full escalation. Because small and midsize companies typically have limited information technology budgets and can spare scant management bandwidth for dealing with network support tasks, Progent's Help Desk Call Center Outsourcing Services could be the most efficient way to ensure that business computer systems stay up and running. Learn more details about Progent's Help Desk outsourcing services.

  • Consulting Expertise
    Progent provides small companies budget-friendly access to world-class IT professionals who can deliver assistance with vital products and technologies including Windows 2016 Hyper-V hybrid cloud solutions, Windows Server support, Cisco network architecture, network security engineering, non-stop network consulting, virtualization solutions, plus integration, customization and support for business applications such as financials, operations, reporting, sales automation, and office productivity software. Progent can provide assistance with short-term projects such as site moves and massive software upgrades, longer term projects such as business analytics software programming and support, relational database software programming and administration services, and web development, on-going support including System Center 2012 Operations Manager expertise and Operations Manager 2016 consulting for network monitoring and network management, or emergency response such as data restoration and malware removal.

  • Application Hosting
    Progent offers hosting for mission-critical business applications like Exchange and MS SQL in order to provide small companies with greater degrees of availability, security, and recoverability than is feasible using the class of in-house data center that is achievable for the majority of small and midsize organizations. Because Progent utilizes the same facilities that host the equipment of many of the world's largest IT organizations, Progent can eliminate the investment in building and maintaining the systems needed for world-class environmental control, power backup, and redundant Internet connectivity. For hosted application servers, Progent can also make sure that patches and revisions remain current, protection and efficiency is continually monitored, and systems and data files are consistently backed up and available for complete and prompt restoration. Find out more about Progent's hosting services for Exchange and other mission-critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service provides complete hosting for the entirety of a small company's servers in an environment that not only provides the highest degree of dependability and expandability but that is in addition easy for clients to transfer to another support provider or to bring in-house whenever your circumstance calls for it. Progent's Private Cloud hosting is based on mature virtual server technologies that permit businesses with mixed environments to save significantly on the expense of capital equipment, infrastructure maintenance, and network administration while achieving enterprise-class dependability and an unparalleled degree of vendor options. In contrast to ordinary Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting covers all server-based applications in a single centrally managed package, can handle the multi- platform and non- standardized networks typical of small companies, and retains control of the software licenses in the client's hands so that moving to a new virtual system is fast, reliable, and affordable. This eliminates becoming a captive to a single hosting provider while still offering all the savings associated with ASP and SaaS hosting alternatives.

  • Hybrid Cloud Migration Services
    Progent can provide expert online consulting services to help organizations of all sizes integrate their IT infrastructure with leading public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can assist your it team to design and manage hybrid environments that can include Windows and Linux operating systems and apps in either cloud-centric solutions or in hybrid architectures that seamlessly combine physical resources along with public cloud services. To help you to integrate public clouds with physical datacenters, Progent offers a variety of public cloud migration support services such as Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Azure design and deployment consulting, Amazon Web Services cloud integration support, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has over 15 years of experience delivering high-level consulting services online, and Progent can help you successfully carry out your cloud migration initiatives quickly and affordably.
Progent's Flat-rate Managed Services for Outsourcing IT Management
Progent's value-priced ProSight suite of outsourced network management services is designed to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all facets of information assurance. ProSight managed services available from Progent include:
  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes next generation behavior-based analysis tools to guard endpoints as well as physical and virtual servers against modern malware assaults such as ransomware and email phishing, which easily escape legacy signature-based AV tools. ProSight Active Security Monitoring protects local and cloud-based resources and provides a single platform to address the entire malware attack progression including blocking, identification, mitigation, remediation, and forensics. Top capabilities include one-click rollback using Windows VSS and real-time system-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Security
    ProSight Enhanced Security Protection managed services deliver ultra-affordable multi-layer security for physical and virtual servers, desktops, smartphones, and Exchange Server. ProSight ESP utilizes contextual security and modern behavior analysis for round-the-clock monitoring and responding to security assaults from all vectors. ProSight ESP offers firewall protection, penetration alerts, endpoint management, and web filtering through leading-edge tools packaged within a single agent managed from a unified console. Progent's security and virtualization experts can help your business to design and implement a ProSight ESP deployment that meets your company's specific needs and that allows you prove compliance with government and industry data protection standards. Progent will help you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that call for urgent action. Progent can also assist you to set up and verify a backup and disaster recovery solution like ProSight Data Protection Services so you can recover rapidly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange email filtering.

  • ProSight DPS: Managed Cloud Backup
    ProSight Data Protection Services offer small and medium-sized businesses a low cost and fully managed service for reliable backup/disaster recovery. Available at a fixed monthly price, ProSight DPS automates your backup activities and enables rapid recovery of critical data, apps and virtual machines that have become lost or damaged due to hardware failures, software glitches, disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises device, or to both. Progent's BDR consultants can provide advanced expertise to configure ProSight DPS to to comply with government and industry regulatory requirements like HIPPA, FIRPA, PCI and Safe Harbor and, when needed, can help you to recover your business-critical data. Find out more about ProSight DPS Managed Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for smaller organizations to map out, track, reconfigure and debug their connectivity hardware such as routers and switches, firewalls, and access points as well as servers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network diagrams are always updated, captures and displays the configuration of virtually all devices on your network, tracks performance, and sends alerts when potential issues are detected. By automating complex management activities, ProSight WAN Watch can knock hours off common chores like network mapping, reconfiguring your network, locating appliances that need critical updates, or resolving performance problems. Find out more about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email security solution that uses the services and infrastructure of leading information security vendors to deliver web-based management and world-class protection for your inbound and outbound email. The hybrid structure of Progent's Email Guard integrates a Cloud Protection Layer with an on-premises gateway appliance to provide advanced protection against spam, viruses, Dos Attacks, DHAs, and other email-based malware. The Cloud Protection Layer acts as a preliminary barricade and blocks most unwanted email from reaching your network firewall. This reduces your exposure to external threats and saves system bandwidth and storage. ProSight Email Guard's onsite security gateway appliance provides a deeper level of analysis for incoming email. For outgoing email, the onsite gateway offers anti-virus and anti-spam protection, protection against data leaks, and encryption. The local gateway can also help Exchange Server to track and protect internal email traffic that originates and ends within your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data leakage prevention.

  • ProSight LAN Watch: Server and Endpoint Remote Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management techniques to keep your network operating at peak levels by tracking the state of vital computers that power your information system. When ProSight LAN Watch detects an issue, an alarm is sent immediately to your specified IT management staff and your assigned Progent engineering consultant so that any potential issues can be resolved before they have a chance to impact productivity Learn more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a protected Tier III data center on a high-performance virtual host set up and managed by Progent's network support professionals. With the ProSight Virtual Hosting service model, the client retains ownership of the data, the OS platforms, and the applications. Because the environment is virtualized, it can be moved easily to a different hardware solution without requiring a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not locked into one hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, find and safeguard information about your IT infrastructure, processes, applications, and services. You can quickly locate passwords or IP addresses and be warned automatically about upcoming expirations of SSLs ,domains or warranties. By updating and managing your IT infrastructure documentation, you can eliminate as much as half of time thrown away looking for vital information about your IT network. ProSight IT Asset Management features a centralized repository for holding and collaborating on all documents required for managing your network infrastructure such as recommended procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT information. Whether youíre planning improvements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you need when you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost way for small and medium-size organizations to obtain an unbiased assessment of the health of their information system. Based on a selection of the leading remote monitoring and management tools in the industry, and supervised by Progent's certified team of IT experts, ProSight Network Audits show you how closely the deployment of your essential infrastructure assets conform to best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant benefits such as a cleaner Active Directory environment. Both versions also include one year of cutting-edge remote network monitoring and management (RMM). Benefits can include simpler network management, better compliance with data security regulations, higher utilization of network resources, quicker problem resolution, more reliable backup and recovery, and less downtime. Learn more about Progent's ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service built around a phone interview with a Progent information assurance consultant. The fact-finding interview is intended to assess your organization's ability either to block or recover quickly from a ransomware attack. Progent will consult with you personally to collect information about your current antivirus tools and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow best practices to create a cost-effective security and backup environment that meets your company's requirements. For additional information, see Progent's ProSight Ransomware Preparedness Report Service.

Unique Advantages of Working with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is a recognized expert at the fundamental system software and office productivity programs used by the majority of small and mid-size businesses. As a Cisco-certified partner, Progent also offers help for an ever more complex collection of infrastructure products such as PIX and ASA firewalls, routers and switches, voice-over-IP options, and wireless access. Furthermore, Progent's CISSP-certified security experts, CISM-qualified security engineers, CISA-authorized security audit consultants and GIAC-certified information assurance professionals can provide a company-wide view of network protection and can help with advanced security projects like Security information and Event Management (SIEM) solutions to help enterprises meet business standards and government regulations for network information security and incident reporting.

The breadth and depth of Progent's consulting staff offer a powerful set of benefits to clients trying to increase the business value of their information system within a reasonable budget. These benefits include:

  • Best Industry Methodology
    Progentís staff of Microsoft and Cisco certified consultants average more than ten years of hands-on professional background, in the trenches of network support, performing a broad variety of technical projects for a large mix of businesses. Every Progent consultant shares a refined set of personal best practices which are combined into shared leading practices standards that Progent instills in its support personnel. This means that you get not just expert technical capability, but also a support engineer with proven approaches for repairing real-world IT problems efficiently. Find out more details concerning Progent's best practices for network consulting.

  • Efficient Pricing Structure
    Progent's pricing model is to bill for online support and in-person help per minute. Consequently, you are charged exclusively for received support. Progent does not impose a higher rate for after-hours or emergency support, and Progent does not bill for travel except for emergency calls where on-site work is less than 4 hours. In addition, Progent applies no startup fee and requires no retainer for support services provided during normal working hours. Many service organizations demand large minimum payments or bill in increments of fifteen minutes or more. Progent's one-minute billing granularity avoids big invoices for fast solutions. Another advantage of granular invoicing is that your company won't be inclined to allow simple issues to stay unaddressed until they grow into major ones. Find out additional information about Progent's value pricing for IT outsourcing.

  • Comprehensive Reporting of Delivered Support
    Progent has developed a comprehensive support reporting system that records and organizes detailed documentation for all delivered support activities. Unlike some independent consultants or local service firms who provide scant documentation or specifics of tasks done, each service delivered by Progent is tracked by full documentation. Each Progent staff member has access to the service reports sent by each staff member to each client. The discipline of documenting and archiving service records results in more efficient service and avoids a variety of typical misfortunes such as when a support customer is effectively held captive to a consultant who wonít let go of the keys to the kingdom. Find out more concerning Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent practices knowledge transfer from Progent's consultants to clients. By educating customers to resolve technical issues that are within their comfort zone, Progent can focus on offering hard-to-find skills where Progent faces little competition. Small businesses who work with independent service providers or who maintain in-house support staffs gain when Progent transfers knowledge about critical technology and tested methodologies to make their IT environments more reliable, protected, and productive. Read more details about Progent's knowledge transfer services.

How to Contact Progent
In case your Waterbury, Connecticut company wants to get in touch with Progent to find out about network outsourcing, consulting, or tech support, phone 800-993-9400 or refer to Contact Progent.

Immediate Online Network Assistance
For fast online help, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).
















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