West Covina, CA Remote Support from World-class Computer Service Professionals
Progent's network support services can provide your West Covina, CA company cost-effective and dependable access to world-class information technology experts. By providing IT support help when you need it, providing specialized expertise for critical applications, delivering value-added services such as automated server monitoring, and charging only for services you use, Progent offers your West Covina, California company an economical option for optimizing the productivity and profitability of small-scale office information systems. Whether you maintain a local datacenter, rely on cloud-based resources, or manage a hybrid cloud/on-premises solution, Progent is the intelligent way for organizations to build and manage a robust and secure information system and to benefit from quick availability of the seasoned help ordinarily available only to corporations who can afford a sizeable in-house information technology organization.

For larger businesses, Progent offers co-sourcing services to add to the technical skills of your internal IT support group. This can reduce expenses and minimize technical risks for big projects such as application programming, business continuity planning and testing, security evaluations, office consolidations, or software migrations.

Progent can also provide the services of certified consultants to assist your company to plan and implement your cloud strategy.

Main Products and Technologies Serviced by Progent for Business Networks in West Covina, California
Progent's team of certified consultants provides assistance for all facets of information technology used by companies of all sizes. Areas supported by Progent in and around West Covina include:

Service Delivery Alternatives for West Covina, California Companies
Progent has a variety of alternatives for providing small businesses with affordable IT services for troubleshooting, system architecture, hosting, and IT administration. Progent's model for providing computer support is built on the Help Desk Call Center structure familiar to big IT groups. Progent's Help Desk Call Center Service Mechanism promotes rapid response, thorough service records, consistent follow-through, and tight cost monitoring across a range of network support delivery modes that include online repairs, in-person support, high-end consulting, plus server hosting.

  • Online Service
    Progentís Technical Response Center offers emergency and routine online service for Windows, Linux, Apple Mac, and Cisco-based environments in the United States and globally. Progent's certified support experts can help customers to analyze and repair network problems without the expense or delay of travel for onsite support visits. The background of Progent's IT consultants makes it possible to handle most network problems quickly. For the toughest issues, Progent's depth of knowledge makes it possible to escalate troubleshooting tasks to world-class subject matter experts. Progent provides a streamlined, web-based registration procedure for new clients to address urgent situations and Progent charges per minute with no sign-up charges or minimums, so you pay only for the help you receive. Experts available remotely include Cisco-certified CCIEs, Microsoft-qualified MCSE consultants, and CISSP-certified security professionals. Learn more details concerning Progent's remote computer support services.

  • On-site Service
    Progent offers onsite technical support for registered clients in major metropolitan areas in the U.S. Progent's onsite service technicians can work in tandem with Progent's online support experts to deliver small and midsize companies the ideal combination: onsite support professionals when you require them as well as the on-line help of Progent's worldwide staff of network engineers, security professionals, and business software developers. The response time for on-site support visits is usually under 24 hours. There is no start-up or retainer charge for becoming a Progent client for on-premises service. Find out more concerning how to sign up for Progent's in-person network service.

  • Help Desk
    Progent's Help Desk Services are designed for all companies who need fast and dependable access to a professional Help Desk with effective telephone assistance, remote repair tools, and enough technical strength for full problem escalation. Since small and midsize businesses typically are constrained by tight IT funds and can provide scant executive bandwidth for dealing with network support, Progent's Help Desk Outsourcing Services could be the most efficient option to ensure that business computer networks stay up and running. Read more details concerning Progent's Contact Center outsourcing services.

  • IT Consulting Services
    Progent provides small and midsize businesses budget-friendly availability of world-class IT professionals who can deliver help with vital products and technologies such as Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Windows Server and application expertise, Cisco network infrastructure, network security consulting, non-stop it system consulting, virtualization solutions, plus configuration, programming and training for small business software including financials, operations, business analytics, CRM, and office productivity software. Progent can provide assistance with short-term projects including site moves and massive software migrations, longer term projects such as business reporting application programming and support, relational database software development and DBA services, and web design, on-going support such as System Center 2012 Operations Manager expertise and SCOM 2016 consulting for network monitoring and system management, or urgent response such as data restoration and virus removal.

  • Application Server Hosting
    Progent offers hosting for critical business applications like Exchange and SQL Server in order to provide small businesses with higher levels of availability, protection, and performance than is feasible using the type of on-site data center that is realistically affordable for most small and midsize companies. Because Progent utilizes the same facilities that support the gear of some of the planet's biggest information technology companies, Progent can eliminate the investment in building and managing the infrastructure needed for enterprise-class environmental control, electrical failover, and uninterruptible Internet connectivity. For hosted application servers, Progent can also see to it that upgrades and revisions remain current, protection and performance is constantly monitored, and systems are regularly backed up and ready for full and rapid restoration. Learn more concerning Progent's hosting services for Microsoft Exchange Server and other mission-critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting provides comprehensive hosting for the entirety of a small or midsize organization's production servers in an environment that not only delivers the top degree of fault-tolerance and extensibility but that is in addition simple for customers to migrate to another support firm or to move in-house whenever your circumstance calls for it. Progent's Private Cloud hosting service is founded on proven virtualization techniques that permit companies with multi-vendor environments to save significantly on the expense of hardware, infrastructure support, and IT management while getting world-class availability and an unparalleled level of vendor independence. In contrast to ordinary SaaS hosting offerings, Progent's Private Cloud Hosting Service encompasses all server-centric applications in a single centrally administered package, can handle the multi- OS and loosely standardized networks common with smaller companies, and keeps ownership of the software licenses in the customer's hands so that moving to a different virtualized system is fast, safe, and inexpensive. This eliminates becoming a prisoner of a specific hosting provider while still providing all the savings associated with SaaS hosting services.

  • Hybrid Cloud Planning and Integration Consulting Services
    Progent can provide expert online support to help businesses of all sizes connect their information networks with popular public clouds such as Azure and Amazon Web Services. Progent can assist you to design and administer hybrid environments that support Windows and Linux systems and apps in either cloud-centric solutions or in hybrid network models that combine on-premises IT assets as well as public clouds. To help you to integrate cloud services with networks, Progent offers a range of public cloud migration support services that include Office 365 Exchange Online integration with on-premises Exchange, Azure planning and integration consulting, Amazon Web Services (AWS) cloud integration support, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has over 15 years of experience delivering advanced consulting services online, and Progent can help you successfully carry out your cloud integration initiatives on schedule and within your budget.
Progent's Fixed-price Managed Services for Information Assurance
Progent offers a selection of affordable, set-price monthly services intended to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all aspects of information assurance. Managed services available from Progent include:
  • Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    Email Guard is Progent's email filtering and encryption solution that uses the technology of top data security vendors to provide centralized control and world-class security for your email traffic. The powerful structure of Email Guard managed service combines cloud-based filtering with an on-premises security gateway appliance to provide advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based malware. The cloud filter serves as a first line of defense and keeps the vast majority of threats from reaching your security perimeter. This decreases your exposure to external threats and conserves network bandwidth and storage space. Email Guard's onsite gateway device adds a deeper layer of analysis for incoming email. For outbound email, the local security gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and encryption. The on-premises gateway can also help Microsoft Exchange Server to monitor and protect internal email traffic that stays inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus defense, email content filtering and data leakage protection.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes cutting edge behavior-based analysis tools to guard endpoints and physical and virtual servers against modern malware attacks like ransomware and file-less exploits, which easily escape legacy signature-based anti-virus products. ProSight ASM safeguards on-premises and cloud-based resources and provides a single platform to automate the complete malware attack progression including filtering, detection, mitigation, cleanup, and forensics. Top features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight DPS: Managed Backup
    ProSight Data Protection Services offer small and medium-sized businesses an affordable end-to-end service for reliable backup/disaster recovery. Available at a fixed monthly price, ProSight Data Protection Services automates your backup processes and enables rapid restoration of critical data, apps and virtual machines that have become unavailable or damaged due to component breakdowns, software glitches, natural disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local device, or to both. Progent's backup and recovery consultants can provide advanced support to set up ProSight Data Protection Services to be compliant with government and industry regulatory requirements such as IPPA, FIRPA, PCI and Safe Harbor and, whenever necessary, can assist you to recover your critical data. Learn more about ProSight Data Protection Services managed cloud backup and recovery.

Special Benefits of Teaming with Progent
As a Microsoft Gold Partner and a Microsoft Small Business Specialist, Progent is a recognized leader in supporting the baseline network software and productivity programs used by most small and medium-size companies and local governments. As a Cisco-qualified partner, Progent also can provide help for an increasingly sophisticated array of network technologies including firewalls, routers and switches, voice-over-IP options, and wireless access. Furthermore, Progent's CISSP-certified security experts, CISM-certified security professionals, CISA-certified security audit consultants and GIAC-authorized information assurance experts can provide a business-wide view of network protection and can assist with advanced security programs such as SIEM solutions to help companies comply with business guidelines and statutory requirements for network information protection and reporting.

The breadth and depth of Progent's engineering team bring a powerful set of benefits to clients wishing to increase the business value of their information system within an affordable budget. These benefits include:

  • Best Methodology
    Progentís team of Microsoft and Cisco certified experts average more than ten years of real-world professional background, in the trenches of network support, performing a wide variety of technical tasks for a large mix of businesses. Each Progent consultant shares a proven set of personal best practices which are incorporated into shared best practices training that Progent instills in its support team. This guarantees that you get not only world-class technical help, but also a consultant with field-tested approaches for fixing actual IT problems efficiently. Find out additional information about Progent's best practices for network consulting.

  • Value Pricing
    Progent's pricing model is to bill for phone support and on-premises visits by the minute. Consequently, you are billed only for delivered support. Progent does not demand a more expensive rate for off-hours or priority support, and Progent does not bill for travel time except for emergency support where on-site work is less than four hours. In addition, Progent imposes no sign-up charge and asks no retainer for support services provided during normal business hours. Many support organizations demand large minimum payments or bill in increments of fifteen minutes or longer. Progent's one-minute billing granularity eliminates big bills for quick solutions. Another benefit of by-the-minute pricing is that your company are less inclined to allow minor problems to fester until they become big ones. Find out more about Progent's value pricing for IT outsourcing.

  • Full Reporting of Delivered Support
    Progent has developed a sophisticated support reporting system that stores and formats detailed documentation for all delivered services. Unlike many freelance consultants or local support firms who offer minimal documentation or details of tasks performed, each service provided by Progent is tracked by full documentation. Every Progent staff member has access to the support reports sent by every consultant to every customer. The practice of documenting and archiving service records results in more efficient support and eliminates a variety of common problems such as when a support customer is virtually held captive to a consultant who wonít release the keys to the kingdom. Read more details about Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent is committed to information transfer from Progent's support experts to clients. By educating customers to handle technical issues that are within their comfort zone, Progent is able to focus on providing hard-to-find services where Progent has few competitors. Small companies who utilize independent consultants or who employ internal support staffs benefit when Progent transfers information about new technology and proven processes to make their networks more reliable, protected, and efficient. Read more about Progent's knowledge transfer services.

Get in Touch with Progent
If your West Covina, California company needs to get in touch with Progent to find out about IT outsourcing, consulting, or tech support services, call 800-993-9400 or visit Contact Progent.

Fast Remote Network Support
For immediate online help, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).
















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