West Covina, CA Online Support from Certified Computer Network Troubleshooting Professionals
Progent's network technical support services can provide your West Covina, CA company cost-effective and dependable support from enterprise-class consulting engineers. By delivering network consulting help when you need it, offering advanced knowledge for key applications, offering value-added support such as automated server monitoring, and invoicing only for services you receive, Progent gives your West Covina, California business an economical alternative for maximizing the business value of small-scale business information systems. If you run an on-premises system, connect to cloud-based resources, or have a hybrid cloud/on-premises solution, Progent is the smart way for businesses to create and manage a robust and safe information network and to have quick access to the seasoned support ordinarily available only to businesses who can set up a large internal information technology staff.

For medium-size and enterprise companies, Progent offers co-sourcing support to reinforce the subject matter expertise of your internal network support staff. Co-sourcing can cut costs and help meet schedules for major IT initiatives such as application programming, disaster recovery planning and testing, network security evaluations, office consolidations, or software migrations and upgrades.

Progent can in addition offer the services of accredited consultants to help your business to design and execute your cloud strategy.

Primary IT Areas Serviced by Progent for West Covina, California Businesses
A Microsoft-certified Partner IT service company that maintains a large group of Cisco certified CCIE network infrastructure consultants and Apple certified consultants, Progent offers urgent assistance and low-cost remote consulting to West Covina, CA small businesses for a broad range of information technologies such as:

Service Delivery Options Available for West Covina, California Companies
Progent has a selection of alternatives for providing small and midsize businesses and local governments with cost-effective computer services for technical support, consulting, hosting, and IT management. Progent's model for delivering computer support is based on the Call Center structure common to big IT support groups. Progent's Help Desk Call Center Support Mechanism promotes rapid response, thorough service documentation, reliable follow-through, and tight cost monitoring for a range of IT support delivery options that include remote troubleshooting, onsite support, high-end consulting, as well as server and application hosting.

  • Online Service
    Progentís Technical Response Center (TRC) provides urgent and routine remote support for Microsoft Windows, Linux, Apple Mac, and Cisco-powered environments in the United States and globally. Progent's certified service professionals can help clients to troubleshoot and fix hardware and software problems without the cost or delay of travel for onsite support calls. The experience of Progent's IT consultants makes it possible to resolve the majority of network problems rapidly. For the most challenging problems, Progent's depth of expertise allows the support team to escalate trouble tickets to world-class specialists. Progent offers a convenient, web-based registration process for new customers to accommodate urgent network problems and Progent charges per minute with no sign-up charges or time minimums, so you pay only for the help you get. Experts you can access online include Cisco-qualified CCIE network engineers, Microsoft-qualified MCSEs, and CISSP-certified security professionals. Find out more information about Progent's online network troubleshooting services.

  • Onsite Support
    Progent offers onsite technical support for signed-up clients in larger cities in the United States. Progent's on-site support personnel can work in conjunction with Progent's online support engineers to deliver small businesses the optimal solution: onsite service technicians when you need them plus the remote expertise of Progent's worldwide team of IT consultants, security professionals, and business application developers. The wait time for on-site service calls is usually under one business day. Progent requires no start-up or retainer fee for registering as a Progent customer for onsite service. Learn more details concerning how to sign up for Progent's in-person network service.

  • Help Desk
    Progent's Help Desk Call Center Services are designed for all businesses and local governments who require fast and reliable access to an online Help Desk with effective telephone assistance, online repair tools, and sufficient technical depth for full problem escalation. Since small and midsize businesses typically are constrained by tight IT budgets and can spare little management attention for handling network support tasks, Progent's Helpdesk Outsourcing Services could be the most cost-effective way to ensure that business computer networks stay productive. Learn more about Progent's Help Desk Call Center services.

  • Consulting Services
    Progent offers small companies budget-friendly access to world-class consultants who can provide assistance with critical technologies including Windows 2016 Hyper-V hybrid cloud solutions, Windows Server expertise, Cisco network architecture, network security consulting, non-stop network engineering, server virtualization solutions, plus integration, customization and training for small business software including financials, ERP and MRP, business analytics, sales automation, and office productivity software. Progent can help with short-term projects such as site moves and major software upgrades, longer term projects like management analytics application development and customization, database application development and DBA services, and web development, continuing support such as Microsoft System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting services for network monitoring and system management, or urgent response such as disaster recovery and virus removal.

  • Application Server Hosting
    Progent can host critical business applications such as Microsoft Exchange Server and Microsoft SQL to provide small and midsize companies with greater degrees of reliability, security, and recoverability than is possible using the type of in-house data center that is achievable for most small and midsize companies. Since Progent utilizes the same data centers that host the equipment of some of the planet's largest information technology companies, Progent can eliminate the expense of creating and maintaining the infrastructure required for enterprise-class cooling, electrical backup, and uninterruptible Internet connectivity. For hosted application servers, Progent can also see to it that patches and revisions stay current, protection and performance is constantly tracked, and systems and data files are regularly archived and available for full and prompt recovery. Find out additional information concerning Progent's hosting services for Microsoft Exchange Server and other critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service offers comprehensive hosting for all of a small or midsize organization's production servers in a setting that not only provides the highest degree of availability and extensibility but that is in addition easy for customers to transfer to another support firm or to move in-house whenever your business situation warrants it. Progent's Private Cloud hosting is structured around proven virtualization techniques that allow businesses with mixed networks to save dramatically on the costs of capital equipment, system maintenance, and network management while achieving world-class dependability and an unparalleled level of vendor flexibility. Unlike conventional Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting Service encompasses all server-based software in a single centrally administered service, can handle the multi- platform and loosely standardized networks common with small businesses, and keeps control of the licenses in the client's hands so that moving to a different virtualized system is quick, safe, and inexpensive. This avoids ending up a prisoner of a specific hosting service while still providing all the savings associated with ASP and SaaS hosting alternatives.

  • Hybrid Cloud Migration Services
    Progent offers advanced remote support to help companies of any size connect their information networks with leading public cloud platforms including Azure and Amazon AWS. Progent can assist your it team to design and manage hybrid environments that support Windows and Linux systems and applications in either cloud-based systems or in hybrid architectures that seamlessly combine on-premises IT assets as well as public clouds. To assist you to incorporate public cloud services with physical datacenters, Progent offers a variety of cloud migration support services that include Office 365 integration solutions with on-premises installations of Exchange, Microsoft Azure design and integration services, Amazon Web Services (AWS) cloud migration, and Amazon Web Marketing Service development and troubleshooting. Progent has over 15 years of experience providing advanced consulting support remotely, and Progent can help you complete your cloud migration initiatives on schedule and within your budget.
Progent's Flat-rate Managed Services for Outsourcing IT Management
Progent's affordable ProSight portfolio of outsourced network management services is designed to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all aspects of information assurance. ProSight managed services offered by Progent include:
  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates next generation behavior analysis technology to guard endpoints as well as physical and virtual servers against new malware assaults like ransomware and file-less exploits, which routinely get by traditional signature-matching anti-virus products. ProSight ASM protects on-premises and cloud resources and provides a unified platform to automate the complete threat lifecycle including filtering, infiltration detection, containment, remediation, and post-attack forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Unified Endpoint Security
    ProSight Enhanced Security Protection managed services deliver ultra-affordable multi-layer protection for physical servers and VMs, workstations, mobile devices, and Microsoft Exchange. ProSight ESP uses contextual security and advanced heuristics for continuously monitoring and reacting to cyber threats from all vectors. ProSight ESP delivers firewall protection, penetration alarms, device control, and web filtering through cutting-edge technologies packaged within one agent managed from a unified console. Progent's data protection and virtualization consultants can help your business to plan and implement a ProSight ESP environment that addresses your company's specific requirements and that helps you achieve and demonstrate compliance with government and industry data security standards. Progent will assist you specify and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that require immediate attention. Progent can also help your company to install and verify a backup and restore solution like ProSight Data Protection Services (DPS) so you can recover quickly from a destructive cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange email filtering.

  • ProSight DPS: Managed Backup and Recovery
    ProSight Data Protection Services provide small and medium-sized businesses a low cost and fully managed service for secure backup/disaster recovery. For a low monthly price, ProSight Data Protection Services automates your backup activities and allows rapid recovery of critical files, apps and virtual machines that have become lost or damaged as a result of hardware failures, software bugs, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware images. Critical data can be backed up on the cloud, to a local device, or mirrored to both. Progent's backup and recovery specialists can provide advanced expertise to configure ProSight DPS to to comply with government and industry regulatory requirements like HIPPA, FIRPA, and PCI and, when necessary, can help you to restore your critical information. Find out more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for smaller organizations to map out, monitor, enhance and troubleshoot their networking appliances such as switches, firewalls, and load balancers as well as servers, printers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology diagrams are kept current, captures and displays the configuration information of virtually all devices connected to your network, monitors performance, and generates notices when issues are detected. By automating complex management and troubleshooting processes, WAN Watch can cut hours off common chores such as making network diagrams, reconfiguring your network, finding devices that require important updates, or isolating performance issues. Find out more details about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email security platform that uses the technology of top information security vendors to deliver centralized control and comprehensive security for all your email traffic. The powerful structure of Progent's Email Guard integrates cloud-based filtering with a local security gateway device to offer complete protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-based malware. The Cloud Protection Layer acts as a first line of defense and keeps most threats from reaching your network firewall. This reduces your vulnerability to inbound attacks and saves network bandwidth and storage space. ProSight Email Guard's onsite gateway appliance provides a further layer of inspection for incoming email. For outgoing email, the on-premises security gateway provides anti-virus and anti-spam filtering, DLP, and email encryption. The on-premises gateway can also assist Exchange Server to track and safeguard internal email that originates and ends inside your security perimeter. Learn more about Progent's Email Guard spam filtering, virus defense, email content filtering and data loss protection.

  • ProSight LAN Watch: Server and Endpoint Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management techniques to keep your network running efficiently by tracking the state of critical computers that drive your business network. When ProSight LAN Watch detects a problem, an alert is sent immediately to your specified IT management staff and your assigned Progent engineering consultant so that any looming problems can be resolved before they can disrupt your network Find out more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a protected fault tolerant data center on a high-performance virtual machine host configured and maintained by Progent's IT support experts. With the ProSight Virtual Hosting model, the client owns the data, the operating system platforms, and the applications. Because the environment is virtualized, it can be moved easily to an alternate hosting solution without requiring a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, find and safeguard data about your IT infrastructure, processes, applications, and services. You can quickly locate passwords or serial numbers and be alerted about upcoming expirations of SSL certificates or warranties. By updating and organizing your IT infrastructure documentation, you can eliminate up to 50% of time spent searching for vital information about your IT network. ProSight IT Asset Management features a centralized repository for storing and collaborating on all documents required for managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and associating IT data. Whether youíre making improvements, doing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the data you need the instant you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and medium-size businesses to obtain an unbiased evaluation of the health of their IT system. Powered by some of the leading remote monitoring and management platforms available, and supervised by Progent's certified team of IT professionals, ProSight Network Audits help you see how well the deployment of your core network assets conform to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide instant ROI such as a more manageable Active Directory system. Both versions also include a year of advanced remote network monitoring and management (RMM). Benefits can include simpler management, improved compliance with information security standards, higher utilization of IT assets, quicker troubleshooting, more reliable backup and recovery, and higher availability. Read more about ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service centered on a phone discussion with a Progent backup/recovery expert. The interview is designed to assess your organization's preparedness either to stop or recover quickly from a ransomware incident. Progent will work with you directly to collect information concerning your existing antivirus tools and backup system, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can follow best practices to deploy a cost-effective AV and backup/recovery environment that aligns with your business requirements. For additional information, refer to The ProSight Ransomware Preparedness Report Service.

Unique Advantages of Teaming with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is an acknowledged leader in supporting the fundamental system software and productivity programs used by most small and medium-size businesses. As a Cisco-qualified partner, Progent also offers help for an ever more sophisticated collection of infrastructure technologies such as firewalls, routers and switches, VoIP options, and wireless networking. In addition, Progent's CISSP-qualified security consultants, CISM-authorized security professionals, CISA-certified security audit consultants and GIAC-authorized information assurance professionals can provide a business-wide perspective on network security and can assist with advanced security programs such as SIEM solutions to help companies meet business standards and government mandates for IT data protection and incident reporting.

The breadth and size of Progent's consulting staff offer a powerful array of benefits to customers wishing to maximize the business value of their information system within a realistic budget. These advantages include:

  • Best Practices
    Progentís staff of Microsoft and Cisco certified consultants average more than a decade of hands-on industry background, at the front lines of IT support, performing a broad variety of IT projects for a large array of businesses. Each Progent support professional shares a proven collection of personal best practices which are combined into shared leading practices standards that Progent teaches its support team. This ensures that you get not just world-class IT skills, but also a consultant with proven approaches for solving real-world network problems efficiently. Learn more details concerning Progent's best practices for network consulting.

  • Value Pricing Structure
    Progent's pricing model is to charge for remote support and on-premises help by the minute. As a result, you owe exclusively for delivered support. Progent does not impose a more expensive rate for after-hours or emergency service, and Progent does not charge for travel time except for urgent calls where on-site work is less than 4 hours. Also, Progent applies no service activation fee and asks no retainer for services delivered during normal working hours. Many support firms impose substantial minimum fees or bill in increments of a quarter hour or more. Progent's one-minute billing granularity avoids major invoices for quick repairs. An additional advantage of by-the-minute pricing is that you will not be tempted to allow less critical problems to fester until they become major problems. Find out more details concerning Progent's value pricing for IT outsourcing.

  • Complete Reporting of IT Services
    Progent has developed a comprehensive support reporting system that stores and formats detailed documentation for all delivered support activities. Unlike many independent consultants or small support organizations who provide minimal documentation or specifics of services done, every service provided by Progent is tracked by comprehensive documentation. Each Progent staff member has use of the support reports sent by every consultant to each client. The discipline of documenting and archiving support activity results in more efficient support and eliminates a slew of typical misfortunes such as when a service client is virtually held captive to a consultant who wonít let go of the keys to the kingdom. Learn more about Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent is committed to information transfer from Progent's support experts to customers. By teaching clients to resolve problems that are within their comfort zone, Progent is able to focus on providing high-value services where Progent has few competitors. Small businesses who utilize freelance consultants or who maintain in-house support staffs gain when Progent passes on knowledge about critical technology and tested processes to make their networks more reliable, secure, and productive. Find out more details concerning Progent's knowledge transfer services.

Get in Touch with Progent
If your West Covina, California business needs to get in touch with Progent to find out about network outsourcing, consulting, or technical support services, call 800-993-9400 or visit Contact Progent.

Immediate Online Technical Help
For immediate remote support, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).
















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