West Covina, CA Remote Support from Certified Computer Network Service Experts
Progent's network tech support services can deliver your West Covina, CA business cost-effective and reliable access to enterprise-class information technology engineers. By providing network consulting service when you require it, offering specialized knowledge for mission-critical technologies, delivering value-added support such as 24x7 network monitoring, and invoicing only for services you use, Progent gives your West Covina, California business an economical solution for optimizing the productivity and profitability of small office networks. Whether you have an on-premises system, rely on cloud-based infrastructure, or manage a hybrid cloud-and-local solution, Progent is the smart way for organizations and local governments to create and manage a robust and secure information system and to have fast availability of the experienced help typically restricted to enterprises who can set up a sizeable in-house information technology organization.

For mid-size and large companies, Progent offers co-sourcing and project management support to add to the technical skills of your in-house network service team. Co-sourcing can save money and help meet schedules for major projects like application programming, disaster recover/business continuity planning, security evaluations, merging datacenters, or software migrations and upgrades.

Progent can also offer access to accredited experts to help your company to plan and execute a sensible cloud computing strategy.

Key Products and Technologies Serviced by Progent for Companies in West Covina, California
Progent's nationwide group of industry certified consultants offers assistance for virtually all facets of information technology deployed by businesses of any size. Practice areas supported by Progent in and around West Covina include:

Service Delivery Options for West Covina, California Companies
Progent offers a variety of alternatives for providing small businesses with cost-effective computer services for troubleshooting, system architecture, hosting, and network management. Progent's model for delivering network support is built on the Help Desk Call Center operational structure common to larger IT organizations. Progent's Help Desk Service Model ensures fast support, thorough activity records, consistent follow-through, and strict cost control across a range of network support delivery modes that include remote repairs, in-person help, top-level consulting, plus server and application hosting.

  • Remote Support
    Progentís Technical Response Center (TRC) offers emergency and scheduled remote support for Microsoft Windows, Linux, Apple Mac, and Cisco-powered systems in the United States and globally. Progent's seasoned service professionals can assist customers to troubleshoot and repair hardware and software problems without the cost or time loss of travel for onsite support calls. The background of Progent's network engineers makes it possible to resolve most network problems quickly. For the toughest problems, Progent's depth of knowledge makes it possible to escalate trouble tickets to advanced subject matter experts. Progent offers a convenient, web-accessible registration process for first-time customers to address emergency situations and Progent bills by the minute with no startup fees or time minimums, so you pay only for the support you receive. Specialists available remotely include Cisco-qualified CCIE network engineers, Microsoft-certified MCSEs, and CISA-certified security engineers. Learn more information concerning Progent's online network support services.

  • On-site Support
    Progent offers on-site computer assistance for registered customers in larger cities in the United States. Progent's on-site support technicians can operate in tandem with Progent's online support experts to deliver small companies the best of both worlds: on-premises support technicians when you require them as well as the remote expertise of Progent's worldwide team of network consultants, security specialists, and business application programmers. The wait time for in-person service calls is typically less than 24 hours. Progent requires no start-up or retainer fee for registering as a Progent customer for onsite support. Find out more details about how to sign up for Progent's onsite computer service.

  • Help Desk
    Progent's Help Desk Services are designed for all businesses who require fast and dependable support from a professional Help Desk with effective telephone assistance, online repair capability, and sufficient technical strength for all needed problem escalation. Since small and midsize businesses usually are constrained by limited IT funds and can provide little executive attention for handling IT support tasks, Progent's Help Desk Call Center Outsourcing Services can be the most efficient way to ensure that small business computer networks are always up and running. Read more about Progent's Contact Center services.

  • IT Consulting Services
    Progent offers small and midsize businesses budget-friendly availability of world-class consultants who can provide assistance with critical technologies including Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Windows Server support, Cisco network infrastructure, network security consulting, fault tolerant network engineering, virtual server strategies, plus configuration, programming and support for business programs including accounting, ERP and MRP, management reporting, sales automation, and office productivity software. Progent can help with short-term projects including site relocations and major software upgrades, longer term initiatives such as business information application programming and support, database software programming and DBA services, and web development, continuing services including System Center 2012 Operations Manager support and SCOM 2016 consulting services for network health monitoring and network administration, or urgent response such as disaster recovery and virus removal.

  • Application Hosting
    Progent offers hosting for key applications such as Exchange and MS SQL to provide small and midsize companies with higher degrees of reliability, security, and recoverability than is feasible using the class of on-site data center that is practical for the majority of small businesses. Since Progent utilizes the same facilities that support the gear of some of the world's largest information technology organizations, Progent can save you the cost of building and managing the infrastructure needed for world-class cooling, electrical backup, and redundant Internet access. For managed applications, Progent can also ensure that patches and revisions remain current, security and performance is constantly monitored, and systems are regularly backed up and available for full and prompt recovery. Learn more about Progent's hosting services for Exchange Server and other mission-critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service provides full hosting for all of a small or midsize organization's production servers in a setting that not only delivers the top degree of availability and extensibility but that is also easy for clients to migrate to another support firm or to bring internally when your circumstance warrants it. Progent's Private Cloud hosting is based on tested virtual server techniques that permit businesses with mixed environments to benefit significantly on the expense of capital equipment, system support, and IT administration while achieving enterprise-class availability and an unparalleled degree of vendor flexibility. In contrast to conventional SaaS hosting offerings, Progent's Private Cloud Hosting Service covers all server-centric software in a single centrally managed solution, can handle the multi- OS and loosely standardized networks typical of smaller businesses, and retains ownership of the software in the client's possession so that moving to a new virtual system is fast, safe, and inexpensive. This eliminates becoming a prisoner of a specific hosting service while still offering all the economies associated with ASP and SaaS hosting services.

  • Hybrid Cloud Integration Consulting Services
    Progent offers expert online support services to help organizations of any size integrate their information networks with popular public cloud platforms such as Azure and Amazon Web Services. Progent can assist your it team to plan and administer cost-effective ecosystems that can include Windows and Linux systems and applications in either cloud-centric solutions or in hybrid topologies that combine physical IT assets along with cloud services. To assist you to incorporate public clouds with networks, Progent can provide a variety of cloud migration support services that include Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Azure design and deployment services, Amazon AWS cloud integration support, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has over 15 years of experience delivering advanced consulting expertise remotely, and Progent can make sure you complete your cloud migration initiatives quickly and affordably.

Special Benefits of Teaming with Progent
As a Microsoft Gold Certified Partner and a Microsoft Small Business Specialist, Progent is a recognized expert at the fundamental system software and office productivity programs used by most small and mid-size companies and local governments. As a Cisco-qualified partner, Progent also offers help for an increasingly sophisticated array of network technologies such as firewalls, routers and switches, VoIP solutions, and wireless networking. Furthermore, Progent's CISSP-certified security consultants, CISM-qualified security engineers, CISA-authorized security audit specialists and GIAC-qualified information assurance experts offer a company-wide perspective on network protection and can assist with advanced security programs such as Security information and Event Management (SIEM) solutions to help enterprises comply with business guidelines and statutory requirements for network information protection and incident reporting.

The scope and size of Progent's engineering team bring a unique array of advantages to organizations trying to maximize the business value of their IT system within an affordable budget. These benefits include:

  • Best Industry Practices
    Progentís staff of Microsoft and Cisco certified consultants average longer than a decade of hands-on professional background, at the front lines of network support, performing a wide variety of IT tasks for an extensive mix of customers. Every Progent consultant shares a refined collection of personal best practices which are combined into shared best practices training that Progent teaches its support staff. This means that you get not only expert technical help, but also a consultant with proven approaches for repairing actual network problems rapidly. Find out more details about Progent's best practices for network consulting.

  • Efficient Pricing Model
    Progent's pricing model is to charge for online service and on-premises visits per minute. Consequently, you owe only for delivered services. Progent does not impose a more expensive rate for after-hours or priority service, and Progent does not bill for travel time except for urgent support where on-site time is less than four hours. Also, Progent imposes no startup fee and requires no retainer for services delivered during normal working hours. Many service firms impose substantial minimum fees or bill in increments of a quarter hour or more. Progent's one-minute billing granularity eliminates king-size invoices for quick repairs. Another advantage of granular invoicing is that your company are less tempted to allow incipient problems to stay unaddressed until they become big problems. Find out more concerning Progent's value pricing for IT outsourcing.

  • Full Reporting of IT Services
    Progent has developed a comprehensive support reporting system that records and formats detailed documentation for all billed services. Unlike many freelance consultants or local service firms who provide minimal documentation or details of tasks done, each service provided by Progent is tracked by comprehensive documentation. Each Progent consultant has access to the support documentation given by every staff member to each customer. The discipline of documenting and archiving service activity allows more efficient service and avoids a variety of typical misfortunes such as when a support customer is virtually held captive to a consultant who wonít let go of the keys to the kingdom. Find out more about Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's consultants to customers. By educating customers to deal with problems that are within their comfort zone, Progent is able to focus on providing high-value services where Progent has little competition. Small businesses who work with independent service providers or who employ internal IT staffs benefit when Progent transfers knowledge about critical technology and tested methodologies to make their networks more robust, protected, and efficient. Read more about Progent's knowledge transfer services.

Contact Progent
In case your West Covina, California company wants to contact Progent to ask about IT outsourcing, consulting, or tech support, phone 800-993-9400 or see Contact Progent.

Immediate Remote Technical Support
For immediate remote technical support, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).
















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