Low-cost Network Tech Support from Microsoft and Cisco Qualified Consultants for Companies in West Covina, CA
By delivering professional support whenever you need it, making available specialized knowledge for critical business applications, providing innovative services such as virtual server hosting, invoicing only for help you receive, and requiring no sign-up fees or retainers for standard services, Progent enables your company to increase the business value of your It system and minimize support costs. Progent appreciates that information system protection, reliability, and performance are just as important to small companies as to large enterprises but that small companies lack the leverage to invest heavily in computer networks and internal service staffs. Progent's fundamental value proposition is that no IT consulting firm can match Progent's ability to provide the network support expertise your company requires whenever you need it and at a cost you can afford.

For medium-size and enterprise businesses, Progent offers co-sourcing services to add to the skills of your in-house IT support group. Co-sourcing can reduce expenses and help meet schedules for big projects such as software programming, disaster recover/business continuity planning, security evaluations, office consolidations, or technology migrations and upgrades.

Progent can in addition offer access to certified consultants to assist your company to design and implement your cloud strategy.

Core Products and Technologies Serviced by Progent for West Covina, California Office Networks
A Microsoft Gold Certified Partner IT service company that maintains a world-class team of Cisco qualified CCIE network infrastructure experts and Apple Computer certified engineers, Progent provides emergency assistance and affordable online consulting to West Covina, CA companies for a broad array of information technologies including:

Support Delivery Alternatives for West Covina, California Companies
Progent offers a variety of options for providing small businesses and local governments with affordable IT services for troubleshooting, consulting, hosting, and IT administration. Progent's paradigm for providing IT support is based on the Help Desk Call Center structure common to larger IT groups. Progent's Contact Center Service Model ensures rapid support, thorough activity records, reliable follow-through, and tight cost monitoring for an array of IT service delivery modes that include online repairs, on-premises support, high-end consulting, plus server hosting.

  • Online Service
    Progentís Technical Response Center (TRC) provides emergency and routine remote assistance for Windows, Linux, Apple, and Cisco-based systems in the U.S. and worldwide. Progent's certified service professionals can assist customers to troubleshoot and fix network problems without the expense or delay of in-person support calls. The experience of Progent's network engineers allows them to resolve most IT issues quickly. For complex issues, Progent's breadth of expertise makes it possible to escalate support calls to advanced specialists. Progent offers a streamlined, web-accessible signup process for first-time clients to address urgent situations and Progent bills by the minute with no startup fees or minimums, so you pay only for the help you get. Experts available remotely include Cisco-qualified CCIE network engineers, Microsoft-qualified MCSE consultants, and GIAC-certified security professionals. Find out more information concerning Progent's remote network support expertise.

  • Onsite Service
    Progent provides onsite computer support for registered customers in larger cities in the U.S. Progent's on-site service technicians can operate in tandem with Progent's remote service experts to deliver small and midsize companies the best of both worlds: onsite support technicians when you require them plus the on-line expertise of Progent's seasoned team of IT engineers, security professionals, and business software programmers. The response time for on-site service visits is typically less than 24 hours. There is no start-up or retainer charge for becoming a Progent customer for onsite service. Find out more details concerning why to sign up for Progent's onsite computer support.

  • Help Desk
    Progent's Help Desk Call Center Services are intended for all businesses who require prompt and dependable support from a professional Help Desk with effective telephone support, remote troubleshooting capability, and enough technical strength for all needed problem escalation. Since small and midsize companies usually are constrained by limited information technology budgets and can provide little management bandwidth for dealing with IT support, Progent's Contact Center Outsourcing Services can be the most efficient option to make sure that small business computer systems stay up and running. Learn more details about Progent's Help Desk Call Center outsourcing services.

  • Consulting Expertise
    Progent provides small and midsize businesses budget-friendly access to world-class IT professionals who can provide assistance with vital technologies including Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server expertise, Cisco network infrastructure, network protection consulting, high availability network consulting, virtual server solutions, plus configuration, customization and support for business applications such as financials, operations, reporting, CRM, and office productivity software. Progent can help with one-time projects such as office relocations and massive system migrations, longer term projects like business analytics application programming and support, database application development and administration support, and web design, continuing support such as Microsoft System Center 2012 Operations Manager support and Operations Manager 2016 consulting for network monitoring and network administration, or urgent response like disaster recovery and malware removal.

  • Application Server Hosting
    Progent offers hosting for vital business applications like Exchange Server and MS SQL to provide small businesses with greater levels of dependability, protection, and performance than is possible using the type of in-house data center that is practical for most small and midsize businesses. Since Progent utilizes the same data centers that host the equipment of many of the world's largest IT companies, Progent can save you the investment in creating and managing the infrastructure required for enterprise-class environmental control, electrical failover, and uninterruptible Internet access. For managed application servers, Progent can also ensure that patches and revisions remain updated, protection and efficiency is constantly tracked, and systems and data files are regularly backed up and available for full and prompt recovery. Learn more about Progent's hosting for Exchange Server and other critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service offers comprehensive hosting services for the entirety of a small company's production servers in a setting that not only provides the highest level of availability and extensibility but that is also easy for clients to transfer to a different support firm or to move in-house whenever your business situation calls for it. Progent's Private Cloud hosting is structured around proven virtual server technologies that permit companies with multi-vendor networks to save dramatically on the expense of hardware, infrastructure maintenance, and IT management while achieving enterprise-class dependability and an unprecedented degree of vendor alternatives. Unlike ordinary Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting Service encompasses all server-based software in one centrally managed solution, can handle the mixed- OS and non- standardized environments common with small companies, and retains ownership of the licenses in the customer's possession so that migrating to a different virtualized host is fast, reliable, and affordable. This eliminates becoming a captive to a single hosting provider while still providing all the cost savings associated with SaaS hosting alternatives.

  • Hybrid Cloud Planning and Integration Support
    Progent can provide expert online support services to help companies of all sizes connect their information networks with popular public clouds including Azure and Amazon Web Services. Progent can assist you to design and manage hybrid ecosystems that can include Windows and Linux operating systems and apps in either cloud-based solutions or in hybrid architectures that utilize on-premises IT assets along with cloud services. To assist you to incorporate public cloud services with physical datacenters, Progent can provide a range of cloud integration services that include Office 365 integration solutions with on-premises Exchange deployments, Microsoft Azure planning and deployment consulting, Amazon AWS cloud migration, and Amazon Web Marketing Service development and debugging. Progent has over 15 years of experience delivering high-level consulting expertise online, and Progent can help you complete your cloud integration projects on schedule and affordably.
Progent's Low-Cost Managed Services for Information Security
Progent's low-cost ProSight portfolio of network monitoring and management services is intended to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all facets of information assurance and compliance. Managed services available from Progent include:
  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email filtering and encryption solution that uses the technology of leading data security companies to deliver web-based management and comprehensive protection for your email traffic. The powerful structure of Progent's Email Guard integrates cloud-based filtering with a local gateway device to provide advanced protection against spam, viruses, Dos Attacks, DHAs, and other email-based threats. The Cloud Protection Layer serves as a first line of defense and blocks the vast majority of unwanted email from reaching your security perimeter. This decreases your exposure to inbound threats and saves system bandwidth and storage. ProSight Email Guard's on-premises security gateway appliance provides a further level of inspection for inbound email. For outbound email, the on-premises gateway provides anti-virus and anti-spam protection, DLP, and email encryption. The on-premises security gateway can also help Exchange Server to track and protect internal email that stays inside your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus defense, email content filtering and data leakage prevention.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes next generation behavior analysis tools to defend endpoint devices and physical and virtual servers against modern malware attacks such as ransomware and email phishing, which easily escape legacy signature-matching anti-virus tools. ProSight Active Security Monitoring protects on-premises and cloud-based resources and provides a single platform to automate the entire malware attack progression including protection, identification, containment, cleanup, and post-attack forensics. Top capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight DPS: Managed Backup and Recovery
    ProSight Data Protection Services from Progent offer small and medium-sized organizations a low cost and fully managed solution for secure backup/disaster recovery. For a low monthly cost, ProSight DPS automates your backup processes and enables fast recovery of critical data, applications and VMs that have become lost or corrupted as a result of component breakdowns, software bugs, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images. Critical data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's backup and recovery specialists can provide world-class support to set up ProSight Data Protection Services to to comply with regulatory standards such as HIPPA, FINRA, PCI and Safe Harbor and, when needed, can help you to recover your business-critical information. Learn more about ProSight Data Protection Services managed backup and recovery.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for smaller businesses to map out, monitor, reconfigure and debug their networking appliances such as routers, firewalls, and wireless controllers plus servers, printers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that infrastructure topology diagrams are kept current, copies and manages the configuration of almost all devices connected to your network, monitors performance, and sends notices when issues are discovered. By automating time-consuming network management activities, ProSight WAN Watch can knock hours off common chores like making network diagrams, reconfiguring your network, finding devices that need critical updates, or identifying the cause of performance issues. Learn more details about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Endpoint Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) technology to help keep your IT system operating efficiently by tracking the health of critical assets that drive your business network. When ProSight LAN Watch detects a problem, an alarm is transmitted immediately to your specified IT staff and your Progent engineering consultant so any potential issues can be addressed before they have a chance to disrupt your network Find out more about ProSight LAN Watch server and desktop remote monitoring managed service.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a protected Tier III data center on a high-performance virtual host configured and maintained by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting model, the client owns the data, the OS platforms, and the apps. Because the system is virtualized, it can be moved easily to an alternate hardware solution without requiring a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Learn more details about ProSight Virtual Hosting services.

Special Advantages of Teaming with Progent
As a Microsoft Gold Certified Partner and Small Business Specialist, Progent is an acknowledged expert at the fundamental system software and office productivity programs used by most small and medium-size businesses. As a Cisco-certified partner, Progent also offers help for an ever more complex array of network products including PIX and ASA firewalls, switches, routers, VoIP solutions, and wireless networking. Furthermore, Progent's CISSP-certified security experts, CISM-qualified security professionals, CISA-authorized security audit consultants and GIAC-certified information assurance experts can provide a business-wide view of system protection and can help with advanced security projects such as SIEM solutions to help companies comply with industry standards and statutory mandates for IT data protection and reporting.

The scope and size of Progent's engineering team bring a unique set of benefits to companies trying to maximize the productivity of their information network within a realistic budget. These advantages include:

  • Best Practices
    Progentís team of Microsoft and Cisco qualified consultants average more than ten years of hands-on professional background, in the trenches of network service, executing a wide variety of technical projects for an extensive mix of clients. Each Progent consultant shares a refined set of personal best practices which are incorporated into company-wide best practices standards that Progent teaches its support team. This means that you get not just expert technical skills, but also a support engineer with proven methods for fixing real-world IT problems efficiently. Find out additional information about Progent's best practices for network consulting.

  • Efficient Pricing Model
    Progent's pricing model is to bill for online support and on-site help by the minute. As a result, you owe only for delivered services. Progent does not impose a higher rate for after-hours or priority service, and Progent does not charge for travel time except for urgent calls where on-site work is less than four hours. In addition, Progent applies no sign-up charge and requires no monthly commitment for services provided during regular business hours. Many service firms impose substantial minimum fees or charge in increments of fifteen minutes or longer. Progent's small pricing granularity does away with major invoices for quick repairs. Another benefit of granular billing is that you are not tempted to permit minor problems to stay unaddressed until they grow into major problems. Learn more concerning Progent's value pricing for IT outsourcing.

  • Complete Documentation of Network Support
    Progent has developed a comprehensive support reporting system that records and organizes detailed documentation for all delivered support activities. Unlike many freelance consultants or local support organizations who provide minimal documentation or details of services performed, every service provided by Progent is accompanied by comprehensive documentation. Each Progent staff member has access to the service reports given by every consultant to every client. The discipline of detailing and archiving support activity results in more efficient support and avoids a variety of common problems such as when a support customer is effectively held captive to a consultant who refuses to let go of vital service information. Read more concerning Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent practices information transfer from Progent's consultants to customers. By educating customers to handle problems that are within their comfort zone, Progent can focus on offering high-value skills where Progent faces few competitors. Small businesses who utilize independent consultants or who employ in-house IT personnel benefit when Progent transfers knowledge about new technology and proven processes to make their IT environments more robust, secure, and productive. Read more details about Progent's knowledge transfer services.

Get in Touch with Progent
If your West Covina, California business wants to contact Progent for IT outsourcing, consulting, or tech support services, phone 800-993-9400 or see Contact Progent.

Fast Online Technical Help
For fast remote assistance, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).

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