Fast, Low-cost Online Computer Troubleshooting for West Covina, California Small Businesses
For more than two decades, Progent has specialized in delivering enterprise-class computer support to clients who have small-company budgets. Progent has developed a unique support solution that features a cost-effective, tightly connected virtual office infrastructure, sophisticated online troubleshooting technology, a large team of consultants certified in a broad array of IT practice areas, a Call Center operational model that promotes efficiency and ensures follow-through, a global team of remote service experts, in-person support options for the majority of most zip codes in the United States, and a corporate culture committed to fixing technical problems in the least time and at the lowest cost to customers.

For mid-size and large companies, Progent can provide co-sourcing and project management support to add to the skills of your internal IT service team. This can cut costs and minimize technical risks for major projects such as software design and development, disaster recovery planning, network security audits, office consolidations, or software migrations and upgrades.

Progent can also offer the services of accredited experts to assist your company to design and implement your cloud computing strategy.

Core Practice Areas Supported by Progent for Businesses in West Covina, California
Progent provides the services of accredited consultants for all aspects of network technology deployed in small organizations. Technologies serviced by Progent include:

Service Delivery Options Available for West Covina, California Companies
Progent offers a selection of options for providing small and midsize businesses and local governments with affordable IT services for technical support, consulting, hosting services, and IT administration. Progent's model for providing network support services is built on the Call Center operational structure familiar to larger IT organizations. Progent's Helpdesk Service Mechanism promotes fast response, thorough activity records, reliable follow-up, and tight cost control across a range of network support delivery modes that include online repairs, on-premises help, high-end consulting, as well as server hosting.

  • Remote Support
    Progentís Technical Response Center provides urgent and scheduled remote assistance for Microsoft Windows, Linux, Apple Mac, and Cisco-based systems in the U.S. and worldwide. Progent's certified service professionals can help clients to analyze and repair network problems without the cost or delay of travel for onsite service visits. The background of Progent's network engineers makes it possible to resolve the majority of IT problems quickly. For complex issues, Progent's depth of knowledge makes it possible to escalate support calls to advanced specialists. Progent provides a streamlined, web-accessible signup procedure for first-time clients to accommodate emergency situations and Progent bills by the minute with zero sign-up fees or time minimums, so you are invoiced only for the help you receive. Experts you can access remotely include Cisco-certified CCIE network engineers, Microsoft-qualified MCSE consultants, and GIAC-certified security engineers. Learn additional information about Progent's remote network support services.

  • On-site Support
    Progent offers onsite technical assistance for registered clients in major metropolitan areas in the United States. Progent's on-site support technicians can work in tandem with Progent's remote service experts to give small businesses the ideal combination: onsite support professionals when you require them as well as the remote help of Progent's seasoned staff of IT engineers, security professionals, and business application programmers. The response time for on-site support visits is typically under one business day. There is no sign-up or retainer fee for becoming a Progent client for onsite service. Find out more details about how and why to sign up for Progent's onsite network support.

  • Help Desk
    Progent's Helpdesk Outsourcing Services are intended for small and midsize businesses who require fast and reliable access to an online Contact Center with efficient phone assistance, remote troubleshooting capability, and sufficient technical strength for full escalation. Since small and midsize businesses typically have tight IT funds and can provide scant management attention for dealing with IT support, Progent's Helpdesk Outsourcing Services could be the most cost-effective way to make sure that business information systems are always up and running. Read more concerning Progent's Help Desk Call Center outsourcing services.

  • IT Consulting Services
    Progent provides small companies budget-friendly availability of world-class consultants who can provide assistance with critical technologies including Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server support, Cisco network architecture, network protection consulting, non-stop it system design, virtual server strategies, plus configuration, programming and training for business software including financials, operations, business analytics, sales automation, and office productivity software. Progent can provide assistance with short-term projects such as office relocations and major system migrations, extended projects such as business information software development and support, database software programming and administration support, and web design, on-going support such as System Center 2012 Operations Manager expertise and SCOM 2016 consulting services for IT infrastructure health monitoring and network administration, or urgent services like disaster recovery and malware removal.

  • Application Hosting
    Progent can host critical business applications like Microsoft Exchange Server and Microsoft SQL in order to provide small businesses with greater degrees of dependability, protection, and recoverability than is possible using the class of internal data center that is achievable for most small and midsize companies. Since Progent utilizes the same data centers that host the gear of some of the world's largest information technology companies, Progent can save you the investment in building and managing the systems needed for enterprise-class environmental control, electrical backup, and uninterruptible Internet access. For managed application servers, Progent can also see to it that upgrades and revisions stay current, security and performance is constantly tracked, and systems are regularly archived and ready for complete and prompt recovery. Learn more about Progent's hosting for Exchange Server and other mission-critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service offers comprehensive hosting services for the entirety of a small or midsize organization's production servers in a setting that not only provides the top level of dependability and scalability but that is also convenient for clients to transfer to a different support firm or to move internally if your situation warrants it. Progent's Private Cloud hosting service is structured around tested virtualization techniques that allow companies with mixed networks to save significantly on the expense of capital equipment, system maintenance, and network management while getting enterprise-class availability and an unparalleled level of vendor flexibility. Unlike ordinary Software as a Service hosting offerings, Progent's Private Cloud Hosting Service covers all server-based software in one centrally managed solution, can handle the multi- OS and loosely standardized environments typical of smaller companies, and retains ownership of the software licenses in the client's hands so that moving to a new virtual system is fast, safe, and affordable. This avoids ending up a captive to a single hosting service while still offering all the cost savings related to ASP and SaaS hosting services.

  • Hybrid Cloud Migration Consulting
    Progent offers expert online consulting support to help organizations of all sizes integrate their networks with leading public cloud platforms such as Azure and Amazon Web Services. Progent can help your it team to design and administer cost-effective environments that can include Windows and Linux systems and apps in both cloud-only systems or in hybrid architectures that seamlessly combine physical resources as well as cloud services. To assist you to integrate public cloud services with networks, Progent can provide a variety of cloud migration support services that include Office 365 integration with on-premises installations of Exchange, Azure design and deployment consulting, Amazon Web Services cloud integration support, and Amazon Web Marketing Service programming and troubleshooting. Progent has more than 15 years of background delivering advanced consulting support remotely, and Progent can help you complete your cloud integration projects on schedule and within your budget.
Progent's Low-Cost Managed Services for Remote Network Management
Progent's value-priced ProSight series of outsourced network management services is designed to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all facets of information assurance. Managed services offered by Progent include:
  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email filtering and encryption solution that incorporates the services and infrastructure of leading data security vendors to provide web-based management and comprehensive protection for your email traffic. The hybrid architecture of Progent's Email Guard managed service integrates a Cloud Protection Layer with a local security gateway device to provide complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The cloud filter acts as a first line of defense and blocks most threats from making it to your network firewall. This reduces your exposure to inbound threats and saves network bandwidth and storage. ProSight Email Guard's on-premises gateway appliance adds a further level of analysis for incoming email. For outgoing email, the onsite security gateway offers AV and anti-spam protection, protection against data leaks, and encryption. The onsite gateway can also help Microsoft Exchange Server to monitor and safeguard internal email traffic that originates and ends within your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus defense, email content filtering and data loss prevention.

  • ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes next generation behavior-based analysis tools to guard endpoints as well as servers and VMs against new malware attacks like ransomware and email phishing, which easily evade traditional signature-matching AV tools. ProSight Active Security Monitoring protects local and cloud-based resources and provides a unified platform to automate the entire malware attack lifecycle including blocking, identification, mitigation, remediation, and forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Data Protection Services: Managed Cloud Backup
    ProSight Data Protection Services from Progent provide small and mid-sized businesses a low cost and fully managed solution for reliable backup/disaster recovery. For a low monthly cost, ProSight Data Protection Services automates your backup processes and allows rapid restoration of vital data, applications and VMs that have become unavailable or damaged due to component failures, software glitches, natural disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local storage device, or to both. Progent's cloud backup specialists can provide world-class support to set up ProSight DPS to be compliant with government and industry regulatory standards such as HIPPA, FINRA, and PCI and, whenever necessary, can help you to restore your business-critical data. Find out more about ProSight DPS Managed Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for smaller organizations to map out, monitor, reconfigure and debug their connectivity appliances like switches, firewalls, and access points plus servers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch ensures that infrastructure topology maps are kept updated, captures and displays the configuration of virtually all devices on your network, tracks performance, and sends alerts when issues are detected. By automating complex management processes, ProSight WAN Watch can knock hours off ordinary tasks such as network mapping, expanding your network, finding appliances that require important updates, or identifying the cause of performance problems. Learn more about ProSight WAN Watch network infrastructure management services.

  • ProSight LAN Watch: Server and Endpoint Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates advanced remote monitoring and management techniques to keep your network operating at peak levels by tracking the state of critical assets that drive your business network. When ProSight LAN Watch detects a problem, an alarm is sent immediately to your designated IT management staff and your Progent engineering consultant so all looming issues can be addressed before they have a chance to disrupt productivity Learn more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a protected Tier III data center on a high-performance virtual machine host configured and managed by Progent's network support professionals. With the ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS software, and the applications. Since the system is virtualized, it can be moved immediately to an alternate hosting solution without a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, retrieve and protect information related to your network infrastructure, processes, applications, and services. You can quickly locate passwords or serial numbers and be warned about impending expirations of SSLs ,domains or warranties. By updating and managing your IT documentation, you can save up to 50% of time spent trying to find vital information about your network. ProSight IT Asset Management includes a centralized location for storing and sharing all documents related to managing your network infrastructure such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and associating IT data. Whether youíre planning improvements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the knowledge you need when you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable alternative for small and medium-size organizations to get an unbiased assessment of the overall health of their IT system. Powered by some of the leading remote monitoring and management tools available, and supervised by Progent's world-class team of information technology professionals, ProSight Network Audits help you see how well the configuration of your core network assets conform to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant benefits such as a more manageable Active Directory (AD) system. Both also include one year of state-of-the-art remote network monitoring and management. Advantages can include simpler network management, better compliance with information security regulations, more efficient utilization of IT assets, quicker troubleshooting, more reliable backup and restore, and higher availability. See more information about ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service built around a brief discussion with a Progent backup/recovery consultant. The interview is designed to assess your organization's ability to stop or recover quickly from a ransomware incident. Progent will consult with you directly to collect information about your current security profile and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can apply best practices to build an efficient security and backup system that meets your business requirements. For details, visit Progent's ProSight Ransomware Preparedness Report.

Why Progent Is the Right Choice for West Covina, California Businesses
Progent's size, scope of technical expertise, and experience with enterprise IT consulting allow small businesses to avoid the pitfalls associated with over reliance on small support firms or freelance engineers.

Working with Progent allows your small business to:

  • Avoid Over Dependence on Freelance Consultants
    For network services, small companies often depend excessively on freelance engineers. Though freelance service engineers carry lower overhead than more substantial support firms and can afford to bill nominally lower rates, they are often spread too thin to react quickly to urgent situations. If an independent consultant is busy with different customer, ill, on vacation, or in training, the lack of replacement personnel may force your business to wait for assistance in case of a crisis. The more your small business expands, network unavailability or difficulties with line-of-business applications get more costly. The money you believed you were saving on a freelancer can evaporate quickly because of lower productivity. In addition, when independent engineers encounter unfamiliar technologies, the unavailability of a big engineering group to count on for help forces them to learn with the meter running while your organization ends up with the costs for their continuing education.

  • Gain Access to Certified Professionals in Sophisticated IT Issues
    The majority of small support organizations or freelance consultants who concentrate on small company IT consulting may excel at providing connect-the-dots solutions but lack the experience to deal efficiently with complicated IT infrastructures that have mixed platforms, many locations, VoIP implementations, mobile workers, integrated accounting and analytical software, eCommerce, and custom business applications. Progent's background with worldwide companies and Progent's large group of specialists can benefit your small business because enterprise environments are inherently complex, integration problems require in-depth knowledge in many technical areas, and reaching a high degree of stability, reliability, and protection requires enterprise-tested leading practices.

  • Create a Firm Foundation for Growth
    Small companies often start with an IT system cobbled together on a shoestring budget. Without a carefully designed architecture, a series of improvised repairs commonly get piled on top of a tenuous foundation. As a company evolves, stability and expandability issues can undermine the productivity of the business. These networks need thorough evaluation, intelligent business planning, and broad-based expertise to migrate to a network environment that will act as the solid basis to meet current business needs and support future expansion.

  • Work with Solution Finders, Not Product Resellers
    Smaller companies need guidance and education to work through an ever more complicated array of IT alternatives available for accelerating business growth and improving productivity. They do not need an IT consultant or service organization that attempts to sell them a product. Progent eliminates conflicted motives by not reselling hardware and software. Progent provides consulting and services only. This permits Progent to match consulting support with the real interests of customers. Combining IT consulting and product reselling can result in a conflict where the recommended solution is built around a predetermined technology rather than being based on the true requirements of a small business.

Contact Progent
In case your West Covina, California business needs to get in touch with Progent to ask about IT outsourcing, consulting, or tech support, call 800-993-9400 or visit Contact Progent.

Immediate Remote Network Assistance
For fast online help, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).
















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