Fast, Affordable Online Computer Technical Support for West Jordan, Utah Small Businesses
For more than twenty years, Progent has focused on providing world-quality computer support services to customers who have small-company budgets. Progent has built a unique service solution that includes a cost-effective, seamless virtual office infrastructure, sophisticated online repair tools, a large pool of consultants certified in a wide array of IT practice areas, a Help Desk service structure that maximizes efficiency and ensures follow-through, a worldwide group of remote troubleshooting professionals, in-person support options for the majority of most zip codes in the United States, and a company ethos committed to resolving network problems in the shortest time and at the least cost to clients.

For mid-size and large companies, Progent offers co-sourcing and project management services to supplement the skills of your internal network support group. This can cut costs and minimize technical risks for major projects such as application development, business continuity planning and testing, network security audits, merging datacenters, or technology migrations and upgrades.

Progent can in addition offer access to certified experts to help your company to design and execute a sensible cloud computing strategy.

Primary IT Areas Serviced by Progent for Business Networks in West Jordan, Utah
Progent offers the support of certified experts for all facets of business network technology deployed in small and midsize companies and local governments. Technologies supported by Progent's consultants include:

Service Delivery Alternatives for West Jordan, Utah Companies
Progent has a variety of options for providing small companies and local governments with affordable IT services for technical support, consulting, hosting, and IT administration. Progent's model for providing IT support services is based on the Help Desk operational structure familiar to larger IT groups. Progent's Contact Center Service Model promotes rapid support, thorough activity records, dependable follow-through, and tight cost monitoring for a range of network service delivery options that include remote troubleshooting, in-person support, high-end consulting, as well as server and application hosting.

  • Online Service
    Progentís Technical Response Center (TRC) offers emergency and routine remote service for Microsoft Windows, Linux, Apple, and Cisco-based systems in the United States and globally. Progent's certified service professionals can help clients to troubleshoot and repair network problems without the cost or delay of on-premises support calls. The experience of Progent's IT engineers makes it possible to resolve the majority of network issues rapidly. For the most challenging issues, Progent's breadth of expertise makes it possible to escalate trouble tickets to advanced subject matter experts. Progent provides a streamlined, web-accessible signup process for new clients to address urgent situations and Progent charges per minute with no startup fees or time minimums, so you are invoiced only for the help you receive. Experts available remotely include Cisco-certified CCIEs, Microsoft-qualified MCSE consultants, and CISM-certified security engineers. Find out additional details concerning Progent's remote computer support expertise.

  • Onsite Support
    Progent provides onsite technical assistance for registered clients in major metropolitan areas in the U.S. Progent's on-site support personnel can work in conjunction with Progent's online support experts to give small and midsize businesses the ideal combination: hands-on support professionals when you require them plus the remote help of Progent's seasoned staff of network consultants, security professionals, and business software programmers. The response time for on-site service calls is usually less than one business day. Progent requires no start-up or retainer charge for becoming a Progent customer for onsite service. Find out more details concerning how to sign up for Progent's in-person network service.

  • Phone Support
    Progent's Contact Center Services are designed for all companies who need prompt and reliable access to a professional Contact Center with effective telephone support, online troubleshooting tools, and sufficient technical depth for all needed escalation. Since small and midsize companies usually are constrained by limited IT funds and can provide little executive bandwidth for handling IT support tasks, Progent's Contact Center Services could be the most efficient option to ensure that business computer systems are always productive. Read more details about Progent's Help Desk Call Center outsourcing services.

  • IT Consulting Services
    Progent provides small and midsize companies budget-friendly availability of world-class IT professionals who can deliver assistance with critical technologies including Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server and application expertise, Cisco network architecture, network protection engineering, high availability it system consulting, virtualization solutions, plus integration, programming and training for business applications such as financials, ERP and MRP, management reporting, CRM, and productivity software. Progent can provide assistance with one-shot projects such as site moves and major system upgrades, longer term projects like management reporting software development and customization, relational database application programming and DBA support, and web development, on-going services such as Microsoft System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting for network health monitoring and system administration, or urgent response like data restoration and virus removal.

  • Application Server Hosting
    Progent can host mission-critical applications such as Exchange Server and Microsoft SQL Server in order to provide small companies with greater degrees of dependability, protection, and performance than is possible using the class of internal data center that is achievable for most small organizations. Since Progent uses the same data centers that support the equipment of some of the world's biggest IT organizations, Progent can save you the investment in building and maintaining the systems required for enterprise-class cooling, electrical failover, and uninterruptible Internet access. For hosted application servers, Progent can also make sure that upgrades and revisions remain current, security and performance is constantly tracked, and systems and data files are consistently archived and ready for full and prompt restoration. Learn more about Progent's hosting for Exchange and other mission-critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service offers comprehensive hosting services for the entirety of a small company's servers in a setting that not only delivers the top degree of availability and expandability but that is also convenient for customers to transfer to a different service provider or to move in-house when your situation warrants it. Progent's Private Cloud hosting is built around tested virtual server technologies that allow small businesses with multi-vendor environments to save significantly on the costs of hardware, infrastructure support, and IT management while getting enterprise-class reliability and an unparalleled level of vendor alternatives. Unlike conventional SaaS hosting offerings, Progent's Private Cloud Hosting covers all server-based applications in one centrally managed solution, can support the multi- OS and loosely standardized environments common with smaller companies, and retains ownership of the software in the customer's possession so that migrating to a different virtual system is quick, safe, and inexpensive. This avoids becoming a prisoner of a single hosting provider while still providing all the economies associated with ASP and SaaS hosting alternatives.

  • Hybrid Cloud Integration Services
    Progent can provide expert online consulting services to help organizations of all sizes connect their networks with leading public cloud platforms such as Microsoft Azure and Amazon Web Services. Progent can assist you to design and administer cost-effective environments that can include Windows and Linux systems and apps in either cloud-based solutions or in hybrid topologies that utilize physical resources as well as public cloud services. To assist you to incorporate cloud services with physical datacenters, Progent can provide a range of public cloud migration support services such as Office 365 integration solutions with on-premises Exchange deployments, Azure design and integration consulting, Amazon AWS cloud migration, and Amazon Web Marketing Service development and debugging. Progent has more than 15 years of experience providing advanced consulting expertise remotely, and Progent can help you successfully carry out your cloud migration projects on schedule and within your budget.

Why Progent Is the Smart Alternative for West Jordan, Utah Small Businesses
Progent's size, scope of information technology skill, and experience with corporate IT support allow small and midsize businesses to avoid the problems associated with over dependence on small service organizations or freelance engineers.

Teaming with Progent enables your business to:

  • Prevent Over Reliance on Individual Consultants
    For IT services, smaller companies often depend heavily on independent consultants. Although freelance service providers have lower overhead than more substantial support organizations and can typically bill apparently lower rates, they are often stretched to far to react rapidly to urgent situations. If a freelance consultant is busy with different client, ill, on vacation, or in class, the lack of replacement staff may force your business to go without assistance in case of a crisis. As your company grows, system downtime or problems with critical programs become more expensive. The dollars you thought you were conserving on a freelancer can evaporate fast due to lost output. Also, when independent engineers confront new technologies, the lack of a big engineering group to count on for assistance forces them to train in place while your company ends up footing the costs for their continuing education.

  • Gain Access to Expertise in Advanced Information Technology Issues
    The majority of smaller support organizations or independent engineers who concentrate on small business network support may excel at delivering connect-the-dots solutions but don't have the experience to deal cost-effectively with complex IT infrastructures with a variety of platforms, multiple locations, Voice over IP implementations, mobile workers, integrated accounting and operational software, eCommerce, and custom line-of-business applications. Progent's experience with global companies and Progent's large group of specialists can be valuable to your company because big-company environments are by nature complicated, support problems demand thorough knowledge in many technical areas, and achieving an acceptable level of stability, availability, and security calls for industry-tested best practices.

  • Build a Solid Basis for Growth
    Small companies often start with an IT system implemented on a tight budget. Without a strong architecture, a series of band-aid fixes commonly get thrown onto of a marginal foundation. As a business evolves, stability and expandability issues can obstruct the productivity of the organization. Such environments require thorough evaluation, smart strategic analysis, and broad-based expertise to upgrade to a network infrastructure that can provide the solid basis to meet current business needs and support future expansion.

  • Partner with Solution Consultants, Not Resellers
    Smaller companies need guidance and insight to work through an ever more complex array of IT options available for accelerating business growth and enhancing efficiency. Businesses do not need a network consultant or service firm that tries to promote products. Progent avoids conflicts of interest by not selling hardware and software. Progent provides consulting and services only. This allows Progent to align technical support with the genuine interests of customers. Mixing IT support and product reselling can result in a conflict where the recommended solution is based on a preselected vendor rather than being driven by the true requirements of a small business.

Contact Progent
If your West Jordan, Utah company wants to contact Progent to find out about IT outsourcing, consulting, or technical support, phone 800-993-9400 or visit Contact Progent.

Immediate Remote Technical Support
For immediate online assistance, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).
















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