Quick, Low-cost Remote Computer Support for West Jordan, Utah Small Businesses
For more than twenty years, Progent has focused on providing world-class network support services to customers with small-company IT budgets. Progent has built a powerful support solution that includes a cost-effective, tightly connected virtual office infrastructure, custom online troubleshooting technology, a substantial team of engineers certified in a wide array of IT disciplines, a Help Desk Call Center operational structure that maximizes efficiency and guarantees follow-up, a worldwide team of on-line support professionals, on-site service availability for the majority of most zip codes in the United States, and a company ethos focused on resolving network problems in the least time and at the lowest cost to customers.

For medium-size and enterprise companies, Progent can provide co-sourcing and project management support to supplement the subject matter expertise of your in-house network support team. This can save money and minimize technical risks for big projects like software development, disaster recover/business continuity preparedness, network security audits, office consolidations, or software migrations and upgrades.

Progent can also offer access to accredited experts to assist your company to design and execute a sensible cloud strategy.

Key Products and Technologies Serviced by Progent for Office Networks in West Jordan, Utah
Progent's group of world-class experts offers support for all facets of information systems used by companies of all sizes. Areas supported by Progent in West Jordan include:

Service Delivery Alternatives for West Jordan, Utah Companies
Progent has a variety of options for providing small businesses with affordable IT services for troubleshooting, consulting, hosting, and IT management outsourcing. Progent's paradigm for delivering computer support is built on the Help Desk Call Center structure common to big IT support organizations. Progent's Contact Center Support Mechanism promotes fast response, comprehensive service documentation, reliable follow-through, and strict expense monitoring across a range of IT support delivery modes that include remote repairs, in-person help, top-level consulting, as well as server hosting.

  • Remote Support
    Progentís Technical Response Center offers urgent and routine remote service for Microsoft Windows, Linux, Apple OS X, and Cisco-powered systems in the United States and worldwide. Progent's certified support professionals can assist clients to troubleshoot and repair hardware and software problems without the expense or time loss of on-premises service calls. The background of Progent's IT engineers allows them to handle most IT problems quickly. For complex issues, Progent's breadth of expertise allows the support team to escalate trouble tickets to advanced subject matter experts. Progent offers a streamlined, web-accessible signup procedure for new customers to accommodate emergency situations and Progent charges by the minute with no sign-up charges or time minimums, so you are invoiced only for the support you get. Experts available remotely include Cisco-certified CCIEs, Microsoft-certified MCSE consultants, and CISM-certified security engineers. Learn more details concerning Progent's remote network troubleshooting services.

  • Onsite Service
    Progent provides on-site computer support for registered customers in larger cities in the United States. Progent's onsite service personnel can operate in tandem with Progent's online service experts to give small and midsize companies the best of both worlds: on-premises support technicians when you need them plus the remote help of Progent's seasoned team of network consultants, security specialists, and business software developers. The wait time for in-person service visits is typically under one business day. Progent requires no sign-up or retainer charge for becoming a Progent client for on-premises support. Find out more details about how to sign up for Progent's onsite network support services.

  • Help Desk
    Progent's Contact Center Services are intended for all businesses who need prompt and dependable support from a professional Help Desk with effective telephone assistance, online troubleshooting capability, and enough technical depth for full escalation. Since small and midsize companies typically are constrained by tight information technology budgets and can provide scant executive attention for dealing with network support, Progent's Help Desk Outsourcing Services could be the most cost-effective way to ensure that business information networks are always up and running. Read more details concerning Progent's Contact Center services.

  • Consulting Services
    Progent offers small companies affordable access to enterprise-class consultants who can deliver help with vital technologies such as Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server support, Cisco network design, network protection engineering, high availability it system consulting, virtual server strategies, plus configuration, customization and support for business applications such as financials, ERP, reporting, CRM, and productivity packages. Progent can help with short-term projects such as office relocations and major software migrations, longer term projects such as management information application programming and support, relational database software development and administration support, and web development, on-going support including System Center 2012 Operations Manager support and Operations Manager 2016 consulting for network health monitoring and system administration, or urgent services such as disaster recovery and malware cleanup.

  • Application Hosting
    Progent offers hosting for mission-critical business applications such as Microsoft Exchange Server and MS SQL to provide small companies with higher degrees of dependability, protection, and performance than is feasible using the type of internal data center that is realistically affordable for the majority of small organizations. Because Progent uses the same facilities that host the gear of some of the world's largest information technology companies, Progent can eliminate the investment in creating and maintaining the infrastructure needed for world-class cooling, electrical failover, and uninterruptible Internet access. For hosted application servers, Progent can also ensure that patches and service packs stay current, protection and efficiency is constantly monitored, and systems are consistently backed up and ready for full and prompt restoration. Find out more about Progent's hosting for Exchange Server and other mission-critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service offers complete hosting for all of a small company's production servers in a setting that not only delivers the highest degree of dependability and extensibility but that is in addition convenient for clients to migrate to a different support firm or to move internally if your circumstance calls for it. Progent's Private Cloud hosting service is founded on tested virtual server technologies that allow businesses with multi-vendor environments to save dramatically on the costs of hardware, system support, and network administration while achieving world-class reliability and an unprecedented degree of vendor alternatives. Unlike ordinary SaaS hosting models, Progent's Private Cloud Hosting Service encompasses all server-based applications in one centrally administered package, can support the mixed- platform and loosely standardized networks typical of smaller companies, and retains control of the software in the customer's hands so that moving to a new virtualized system is quick, reliable, and affordable. This avoids becoming a prisoner of a specific hosting provider while still offering all the savings related to SaaS hosting services.

  • Hybrid Cloud Migration Services
    Progent can provide expert remote support to help companies of all sizes integrate their information networks with popular public clouds such as Microsoft Azure and Amazon Web Services. Progent can help your it team to plan and administer hybrid environments that can include Windows and Linux systems and applications in both cloud-based solutions or in hybrid topologies that seamlessly combine on-premises IT assets as well as public clouds. To assist you to incorporate public cloud services with physical datacenters, Progent can provide a range of cloud migration services that include Office 365 integration with on-premises Exchange, Microsoft Azure design and integration services, Amazon Web Services (AWS) cloud integration support, and Amazon Web Marketing Service programming and debugging. Progent has over 15 years of experience providing high-level consulting support online, and Progent can help you complete your cloud migration initiatives on schedule and within your budget.
Progent's Fixed-price Managed Services for Information Assurance
Progent offers a collection of low-cost, fixed-price monthly managed services intended to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all facets of information assurance. Managed services available from Progent include:
  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email security platform that uses the technology of top data security companies to provide centralized management and world-class protection for all your email traffic. The powerful structure of Email Guard managed service integrates a Cloud Protection Layer with a local gateway device to offer advanced protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne malware. The cloud filter serves as a preliminary barricade and keeps most threats from making it to your security perimeter. This reduces your vulnerability to inbound threats and saves network bandwidth and storage. ProSight Email Guard's onsite gateway appliance adds a further level of analysis for inbound email. For outbound email, the onsite security gateway provides AV and anti-spam filtering, DLP, and encryption. The onsite security gateway can also help Exchange Server to monitor and safeguard internal email traffic that stays inside your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus defense, content filtering and data leakage prevention.

  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes next generation behavior-based analysis technology to defend endpoints as well as servers and VMs against new malware attacks such as ransomware and file-less exploits, which easily evade traditional signature-matching anti-virus products. ProSight ASM safeguards on-premises and cloud resources and offers a unified platform to manage the complete threat lifecycle including blocking, detection, mitigation, cleanup, and forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight DPS: Managed Backup
    ProSight Data Protection Services from Progent provide small and mid-sized organizations a low cost and fully managed service for reliable backup/disaster recovery (BDR). Available at a low monthly cost, ProSight Data Protection Services automates your backup activities and enables fast recovery of critical data, applications and VMs that have become unavailable or corrupted due to hardware failures, software glitches, natural disasters, human error, or malware attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local device, or to both. Progent's BDR specialists can provide world-class support to set up ProSight DPS to be compliant with regulatory requirements like HIPPA, FIRPA, PCI and Safe Harbor and, whenever needed, can assist you to restore your critical data. Read more about ProSight Data Protection Services managed cloud backup and recovery.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for smaller businesses to diagram, monitor, enhance and debug their networking hardware such as routers and switches, firewalls, and wireless controllers as well as servers, printers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that network diagrams are kept updated, copies and displays the configuration of almost all devices on your network, tracks performance, and generates alerts when problems are discovered. By automating complex network management processes, WAN Watch can knock hours off ordinary chores like network mapping, reconfiguring your network, finding appliances that require important software patches, or identifying the cause of performance issues. Learn more details about ProSight WAN Watch network infrastructure management services.

  • ProSight Systems Watch: Server and Desktop Automated Management
    ProSight Systems Watch is Progentís server and desktop monitoring subscription service that incorporates state-of-the-art remote monitoring and management technology to keep your IT system operating at peak levels by checking the health of critical assets that drive your business network. When ProSight Systems Watch detects an issue, an alert is sent immediately to your designated IT management personnel and your Progent consultant so all potential problems can be addressed before they have a chance to impact productivity Learn more about ProSight Systems Watch server and desktop automated remote monitoring and management consulting.

Why Progent Offers the Smart Choice for West Jordan, Utah Businesses
Progent's staff size, depth of technical expertise, and familiarity with enterprise IT consulting enable small and midsize companies to sidestep the problems associated with excessive dependence on small support organizations or freelance engineers.

Teaming with Progent's Experts enables your company to:

  • Prevent Over Reliance on Freelance Support Consultants
    For network support, small businesses often depend heavily on freelance engineers. Though freelance service engineers have lower overhead than more substantial support firms and can typically bill nominally lower rates, individuals are occasionally stretched to far to respond rapidly to urgent situations. If an independent engineer is busy with different client, sick, on vacation, or in class, the absence of backup personnel may require your company to wait for help during a crisis. The more your small business expands, system downtime or difficulties with line-of-business applications become more expensive. The dollars you thought you were conserving on an independent consultant can be eaten up quickly due to lower output. In addition, when independent engineers encounter unfamiliar problems, the lack of a large engineering team to count on for advice requires them to train with the meter running while your organization ends up footing the bill for their continuing education.

  • Have Access to Experts in Sophisticated Information Technology Solutions
    Many smaller service firms or independent consultants who concentrate on small company IT consulting may excel at delivering connect-the-dots solutions but lack the background to deal efficiently with complex network infrastructures that have a variety of operating systems, multiple locations, VoIP implementations, remote workers, integrated financial and analytical software, data-driven web sites, and custom business software. Progent's experience with global enterprises and Progent's large staff of experts can be valuable to your small business because big-company environments are inherently complicated, integration problems demand in-depth knowledge in numerous technical areas, and reaching a high degree of stability, availability, and security requires enterprise-tested leading practices.

  • Build a Solid Basis for Seamless Growth
    Small companies often start with a network implemented on a shoestring budget. Without a proper architecture, a sequence of band-aid fixes commonly get thrown on top of a tenuous foundation. As a business evolves, stability and expandability issues can undermine the success of the organization. Such environments require proper assessment, intelligent strategic analysis, and in-depth experience to migrate to a network infrastructure that can provide the reliable basis to handle critical business requirements and support future growth.

  • Partner with Solution Finders, Not Resellers
    Small companies require direction and insight to navigate through an ever more complicated maze of IT alternatives available for accelerating business growth and enhancing productivity. Businesses do not need a network engineer or support firm that attempts to sell them a product. Progent avoids conflicts of interest by not selling hardware and software. Progent offers consulting and services exclusively. This allows Progent to match consulting support with the genuine interests of clients. Mixing IT consulting and product selling can lead to a situation where the recommended solution is based on a predetermined vendor rather than being based on the true needs of a client.

How to Contact Progent
In case your West Jordan, Utah company needs to get in touch with Progent about IT outsourcing, consulting, or technical support, phone 800-993-9400 or visit Contact Progent.

Immediate Online Technical Support
For immediate online technical support, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).
















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