Expert Online Support for West Jordan, Utah Networks from World-class Engineers
Small companies have typically been underserved by large network service firms. Some small businesses permit themselves to become dangerously dependent on individual consultants or small support organizations who lack the size or extensive knowledge to react promptly or effectively to technical emergencies. Other small companies turn to mass-market service providers that employ personnel taught to provide by-the-numbers solutions to common problems but who do not have the background and technical scope to deal with the diversity of configurations and absence of standardization typical of small company information systems.

Progent's time-tested methodology for delivering affordable and successful technical support to small companies has made Progent among the most respected Microsoft-certified network service organizations in the industry. Progent has delivered online help to businesses in every state in the U.S. (refer to Progent's customer testimonials).

For larger businesses, Progent offers co-sourcing and project management support to supplement the subject matter expertise of your in-house IT support group. This can save money and help meet schedules for big IT initiatives such as software programming, business continuity planning, network security evaluations, office consolidations, or technology migrations and upgrades.

Progent can in addition provide access to certified consultants to help your business to design and implement your cloud computing strategy.

Key Technologies Supported by Progent for Office Networks in West Jordan, Utah
Progent's group of world-class support professionals offers support for virtually all facets of information systems deployed by companies of any size. Areas served by Progent in West Jordan include:

Service Delivery Options for West Jordan, Utah Businesses
Progent offers a selection of alternatives for providing small businesses with cost-effective computer services for technical support, system architecture, hosting services, and IT management outsourcing. Progent's model for delivering network support is based on the Help Desk Call Center operational structure common to larger IT groups. Progent's Help Desk Call Center Service Model promotes fast support, thorough service records, dependable follow-up, and strict cost control across a range of network service delivery options that include remote troubleshooting, onsite support, high-end consulting, as well as server hosting.

  • Online Service
    Progentís Technical Response Center (TRC) offers urgent and routine remote support for Windows, Linux, Apple OS X, and Cisco-based environments in the U.S. and worldwide. Progent's seasoned service experts can help customers to analyze and repair network issues without the cost or delay of on-premises support calls. The experience of Progent's network engineers allows them to resolve the majority of IT issues quickly. For complex problems, Progent's breadth of knowledge allows the support team to escalate support calls to world-class specialists. Progent offers a convenient, web-based signup procedure for new clients to address urgent network problems and Progent bills by the minute with no startup charges or minimums, so you are invoiced only for the assistance you receive. Specialists you can access remotely include Cisco-qualified CCIE network engineers, Microsoft-qualified MCSE consultants, and GIAC-certified security engineers. Learn additional details about Progent's remote network support expertise.

  • Onsite Support
    Progent offers onsite computer assistance for signed-up clients in major metropolitan areas in the U.S. Progent's onsite service personnel can work in conjunction with Progent's online support experts to give small and midsize businesses the optimal solution: on-premises support professionals when you require them as well as the remote expertise of Progent's worldwide team of IT engineers, security professionals, and business software developers. The response time for on-site support visits is usually less than 24 hours. There is no sign-up or retainer charge for becoming a Progent customer for onsite service. Learn more concerning how and why to sign up for Progent's in-person computer service.

  • Phone Support
    Progent's Help Desk Services are designed for small and midsize businesses who need fast and dependable support from a professional Contact Center with effective telephone assistance, online troubleshooting capability, and sufficient technical depth for full escalation. Because small and midsize companies typically are constrained by limited information technology funds and can provide little executive attention for handling network support, Progent's Help Desk Call Center Outsourcing Services could be the most cost-effective way to ensure that small business information systems stay up and running. Read more concerning Progent's Helpdesk outsourcing services.

  • Consulting Services
    Progent provides small businesses budget-friendly access to world-class consultants who can provide assistance with vital products and technologies including Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server support, Cisco network design, company-wide network security engineering, fault tolerant it system engineering, virtual server solutions, plus integration, customization and training for business programs such as accounting, ERP and MRP, management reporting, sales automation, and productivity packages. Progent can provide assistance with one-time projects including office relocations and massive software upgrades, extended projects such as management reporting software development and support, database software development and administration support, and web design, on-going services such as System Center 2012 Operations Manager support and Operations Manager 2016 consulting services for IT infrastructure monitoring and network management, or emergency response like disaster recovery and virus cleanup.

  • Application Hosting
    Progent offers hosting for mission-critical business applications such as Exchange and Microsoft SQL Server to provide small businesses with greater levels of availability, protection, and performance than is feasible with the class of in-house data center that is achievable for most small and midsize businesses. Since Progent utilizes the same facilities that host the equipment of many of the planet's biggest information technology companies, Progent can save you the expense of building and maintaining the infrastructure needed for world-class cooling, power backup, and uninterruptible Internet access. For hosted applications, Progent can also ensure that patches and revisions stay current, security and efficiency is continually tracked, and systems are consistently backed up and available for full and prompt recovery. Learn additional information about Progent's hosting for Exchange and other mission-critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service offers comprehensive hosting for the entirety of a small organization's servers in an environment that not only delivers the top level of availability and scalability but that is in addition convenient for clients to transfer to a different support firm or to move in-house if your business situation warrants it. Progent's Private Cloud hosting service is structured around proven virtualization techniques that permit businesses with multi-vendor networks to benefit dramatically on the costs of capital equipment, system maintenance, and IT administration while getting world-class availability and an unparalleled level of vendor flexibility. Unlike conventional SaaS hosting offerings, Progent's Private Cloud Hosting encompasses all server-based applications in one centrally managed package, can support the multi- platform and loosely standardized networks common with small companies, and keeps control of the software licenses in the client's hands so that moving to a new virtualized host is fast, reliable, and inexpensive. This avoids becoming a captive to a specific hosting provider while still offering all the cost savings related to ASP and SaaS hosting alternatives.

  • Hybrid Cloud Migration Consulting
    Progent offers expert remote support services to help organizations of any size connect their IT infrastructure with leading public clouds including Microsoft Azure and Amazon Web Services (AWS). Progent can help you to plan and administer cost-effective ecosystems that support Windows and Linux systems and applications in both cloud-only solutions or in hybrid network models that seamlessly combine on-premises resources as well as public cloud services. To assist you to incorporate public clouds with networks, Progent can provide a range of public cloud integration services that include Office 365 integration solutions with on-premises Exchange, Microsoft Azure planning and integration consulting, Amazon Web Services (AWS) cloud migration, and Amazon Web Marketing Service development and debugging. Progent has over 15 years of background providing high-level consulting support remotely, and Progent can help you complete your cloud integration initiatives on schedule and within your budget.
Progent's Low-Cost Managed Services for Outsourcing Network Monitoring and Management
Progent's affordable ProSight series of network management outsourcing services is intended to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all aspects of information assurance and compliance. ProSight managed services available from Progent include:
  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes cutting edge behavior-based machine learning technology to defend endpoints and servers and VMs against new malware assaults like ransomware and email phishing, which easily escape legacy signature-based anti-virus products. ProSight Active Security Monitoring safeguards local and cloud-based resources and provides a unified platform to manage the entire threat lifecycle including filtering, detection, mitigation, remediation, and forensics. Top features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Unified Endpoint Protection
    ProSight Enhanced Security Protection (ESP) managed services offer economical multi-layer security for physical servers and VMs, workstations, mobile devices, and Exchange Server. ProSight ESP utilizes adaptive security and advanced machine learning for continuously monitoring and responding to security threats from all attack vectors. ProSight ESP offers two-way firewall protection, penetration alarms, endpoint management, and web filtering via leading-edge technologies packaged within one agent managed from a unified console. Progent's security and virtualization experts can assist your business to plan and configure a ProSight ESP deployment that addresses your company's unique requirements and that allows you prove compliance with government and industry data security standards. Progent will help you define and configure policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that call for immediate attention. Progent's consultants can also assist you to set up and verify a backup and restore solution such as ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange filtering.

  • ProSight DPS: Managed Backup
    ProSight Data Protection Services from Progent offer small and mid-sized businesses an affordable and fully managed solution for reliable backup/disaster recovery. For a low monthly rate, ProSight Data Protection Services automates your backup processes and enables rapid recovery of critical data, applications and VMs that have become lost or corrupted due to hardware breakdowns, software glitches, disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local device, or to both. Progent's BDR consultants can provide world-class support to configure ProSight Data Protection Services to be compliant with government and industry regulatory requirements such as HIPPA, FIRPA, and PCI and, when needed, can help you to recover your business-critical data. Find out more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Management
    Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for smaller organizations to diagram, monitor, optimize and troubleshoot their connectivity appliances such as switches, firewalls, and access points as well as servers, printers, client computers and other networked devices. Incorporating cutting-edge RMM technology, ProSight WAN Watch ensures that network maps are kept current, copies and manages the configuration of almost all devices on your network, monitors performance, and generates alerts when problems are discovered. By automating tedious management and troubleshooting processes, ProSight WAN Watch can cut hours off common chores such as network mapping, expanding your network, finding devices that need important updates, or resolving performance issues. Find out more about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email security solution that uses the services and infrastructure of leading data security companies to deliver web-based control and comprehensive protection for all your inbound and outbound email. The powerful structure of Email Guard combines a Cloud Protection Layer with an on-premises gateway appliance to provide complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. ProSight Email Guard's Cloud Protection Layer acts as a preliminary barricade and blocks most threats from reaching your security perimeter. This reduces your vulnerability to external attacks and saves network bandwidth and storage. ProSight Email Guard's on-premises gateway appliance adds a deeper layer of analysis for incoming email. For outbound email, the local security gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also assist Microsoft Exchange Server to track and safeguard internal email traffic that stays inside your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus blocking, content filtering and data leakage prevention.

  • ProSight LAN Watch: Server and Endpoint Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring service that uses state-of-the-art remote monitoring and management techniques to help keep your IT system running at peak levels by checking the state of critical computers that drive your information system. When ProSight LAN Watch detects a problem, an alert is transmitted automatically to your specified IT personnel and your assigned Progent engineering consultant so that any looming problems can be addressed before they have a chance to disrupt productivity Find out more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a protected Tier III data center on a fast virtual machine host configured and managed by Progent's IT support experts. Under Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system software, and the apps. Because the environment is virtualized, it can be ported immediately to a different hosting solution without requiring a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, find and protect data about your IT infrastructure, procedures, applications, and services. You can quickly locate passwords or IP addresses and be alerted about upcoming expirations of SSLs or warranties. By cleaning up and managing your IT infrastructure documentation, you can eliminate as much as half of time spent looking for critical information about your IT network. ProSight IT Asset Management features a centralized repository for holding and sharing all documents required for managing your network infrastructure such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and associating IT data. Whether youíre planning improvements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the information you require the instant you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and medium-size businesses to get an objective assessment of the overall health of their network. Powered by some of the top remote monitoring and management (RMM) tools available, and supervised by Progent's world-class group of information technology experts, ProSight Network Audits show you how closely the deployment of your core infrastructure assets adhere to best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver immediate benefits like a more manageable Active Directory environment. Both also include one year of state-of-the-art remote network monitoring and management (RMM). Benefits can include lower-cost network management, better compliance with data security regulations, more efficient utilization of network assets, quicker troubleshooting, more reliable backup and restore, and less downtime. See more about Progent's ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service centered on a phone discussion with a Progent information assurance expert. The fact-finding interview is designed to help evaluate your company's ability either to stop or recover quickly from a ransomware incident. Progent will consult with you directly to collect information concerning your current AV defense and backup system, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can apply best practices to create an efficient security and backup/recovery environment that aligns with your business requirements. For additional information, see The ProSight Ransomware Preparedness Report.

Why Progent Is the Right Alternative for West Jordan, Utah Small Businesses
Progent's staff size, scope of information technology expertise, and experience with enterprise IT support enable small and midsize companies to avoid the pitfalls associated with over dependence on thinly staffed support firms or independent engineers.

Working with Progent allows your small business to:

  • Prevent Over Dependence on Freelance Consultants
    For IT support, small companies often rely heavily on individual engineers. Though individual support providers have lower expenses than more substantial support firms and can typically bill apparently lower fees, individuals are often stretched to far to react quickly to critical situations. If an independent consultant is busy with another client, sick, on vacation, or in training, the absence of backup staff may require your business to go without assistance during an emergency. As your company expands, network downtime or difficulties with line-of-business programs become more costly. The money you thought you were conserving on a freelancer can evaporate quickly due to lower productivity. Also, when freelance consultants confront new problems, the unavailability of a large consulting team to count on for assistance requires them to learn in place while your company winds up footing the costs for their ongoing education.

  • Have Access to Expertise in Sophisticated IT Issues
    Many small service firms or independent consultants specializing in small business IT consulting may excel at providing connect-the-dots fixes but don't have the experience to work cost-effectively with complex IT configurations with a variety of platforms, numerous offices, VoIP systems, mobile workforces, interconnected accounting and operational applications, eCommerce, and specialized business software. Progent's experience with global companies and Progent's large team of specialists can be valuable to your business because enterprise environments are characteristically complex, support issues demand in-depth knowledge in numerous technical areas, and reaching an acceptable degree of robustness, availability, and protection requires enterprise-tested best practices.

  • Create a Firm Foundation for Growth
    Small businesses often begin with an IT system cobbled together on a tight budget. Lacking a proper architecture, a series of ad hoc fixes commonly get piled onto of a tenuous structure. As a business grows, stability and scalability issues can undermine the productivity of the organization. Such networks need proper assessment, intelligent strategic planning, and in-depth expertise to migrate to a network infrastructure that can provide the solid basis to meet current business needs and ease future expansion.

  • Partner with Solution Finders, Not Product Vendors
    Smaller businesses require guidance and education to navigate through an ever more complex array of technology options offered for enabling business growth and enhancing productivity. Businesses do not need an IT engineer or service firm that attempts to sell them products. Progent eliminates conflicts of interest by not reselling hardware and software. Progent provides services only. This permits Progent to align technical support services with the genuine interests of customers. Mixing IT support and product selling can lead to a situation where the recommended solution is built around a predetermined technology instead of being driven by the actual needs of a small business.

Get in Touch with Progent
In case your West Jordan, Utah business needs to contact Progent about IT outsourcing, consulting, or technical support, call 800-993-9400 or see Contact Progent.

Fast Online Network Help
For fast remote assistance, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).
















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