Expert Online Service for West Jordan, Utah Small Business Computers from Certified Consultants
Small companies have traditionally been overlooked by large IT support organizations. Many small businesses permit themselves to grow excessively dependent on freelance consultants or small support firms who don't have the bandwidth or comprehensive knowledge to respond quickly or effectively to network emergencies. Other small businesses resort to giant support firms that employ technicians able to provide standardized fixes for ordinary issues but who are missing the experience and versatility to deal with the diversity of configurations and absence of standardization typical of small business information systems.

Progent's proven methodology for providing low-cost and successful network support to small companies has made Progent among the premiere Microsoft-certified IT service organizations in the United States. Progent has delivered remote help to small businesses in every state in the country (refer to Progent's customer testimonials).

For larger businesses, Progent can provide co-sourcing support to add to the technical skills of your in-house network support group. Co-sourcing can cut costs and minimize technical risks for major projects like application development, business continuity planning, security audits, office consolidations, or software migrations.

Progent can also provide the services of certified consultants to assist your company to design and execute your cloud computing strategy.

Key Technologies Supported by Progent for West Jordan, Utah Office Networks
A Microsoft-certified Partner computer support company that maintains a large team of Cisco CCIE networking consultants and Apple Computer certified engineers, Progent provides emergency troubleshooting and low-cost online consulting to West Jordan, UT companies for a broad array of computer technologies including:

Support Delivery Alternatives for West Jordan, Utah Companies
Progent has a selection of alternatives for providing small and midsize businesses with affordable IT services for technical support, system architecture, hosting services, and network management outsourcing. Progent's model for delivering computer support is built on the Help Desk Call Center operational structure common to larger IT groups. Progent's Contact Center Support Model ensures fast support, comprehensive activity records, reliable follow-up, and strict cost control across an array of IT service delivery options that include remote repairs, on-premises support, top-level consulting, plus server and application hosting.

  • Remote Support
    Progentís Technical Response Center (TRC) offers emergency and scheduled online support for Microsoft Windows, Linux, Apple Mac, and Cisco-based systems in the U.S. and worldwide. Progent's certified service professionals can assist clients to analyze and repair network problems without the expense or delay of travel for onsite service calls. The background of Progent's network consultants allows them to handle most IT problems quickly. For the most complex issues, Progent's breadth of knowledge allows the support team to escalate trouble tickets to world-class subject matter experts. Progent offers a streamlined, web-based signup process for first-time customers to accommodate urgent network problems and Progent bills per minute with zero startup charges or time minimums, so you pay only for the support you get. Specialists you can access online include Cisco-qualified CCIE network engineers, Microsoft-certified MCSE consultants, and CISM-certified security professionals. Find out more information about Progent's remote network support services.

  • Onsite Support
    Progent provides on-site computer assistance for signed-up clients in major metropolitan areas in the United States. Progent's onsite support personnel can operate in tandem with Progent's online service experts to deliver small businesses the best of both worlds: in-person service professionals when you require them plus the remote help of Progent's worldwide staff of network engineers, security specialists, and business software developers. The wait time for on-site service calls is typically under 24 hours. There is no start-up or retainer fee for becoming a Progent customer for on-premises service. Learn more details about why to sign up for Progent's onsite computer support services.

  • Help Desk Call Center
    Progent's Contact Center Services are designed for all companies who require fast and reliable support from a professional Contact Center with effective telephone support, remote troubleshooting tools, and enough technical strength for full escalation. Because smaller companies usually are constrained by tight IT budgets and can spare little management attention for dealing with IT support tasks, Progent's Helpdesk Services can be the most cost-effective way to ensure that business computer systems are always productive. Read more details about Progent's Help Desk Call Center outsourcing services.

  • Consulting Services
    Progent provides small and midsize companies affordable availability of world-class consultants who can deliver assistance with vital technologies including Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server expertise, Cisco network infrastructure, network protection consulting, non-stop network consulting, server virtualization solutions, plus configuration, programming and support for business applications such as accounting, ERP and MRP, reporting, CRM, and productivity suites. Progent can provide assistance with short-term projects including office relocations and major software upgrades, longer term initiatives like management reporting software development and customization, database software programming and administration support, and web development, continuing services such as Microsoft System Center 2012 Operations Manager (SCOM 2012) expertise and SCOM 2016 consulting services for network monitoring and network management, or urgent services such as data restoration and malware cleanup.

  • Application Hosting
    Progent can host vital business applications like Microsoft Exchange Server and SQL Server to provide small companies with higher levels of reliability, security, and recoverability than is possible using the type of on-site data center that is realistically affordable for most small and midsize organizations. Because Progent uses the same facilities that support the equipment of many of the world's largest information technology organizations, Progent can save you the cost of building and managing the systems needed for world-class cooling, electrical failover, and uninterruptible Internet access. For hosted application servers, Progent can also ensure that upgrades and revisions stay current, protection and efficiency is constantly monitored, and systems and data files are consistently archived and ready for full and prompt restoration. Find out additional information about Progent's hosting for Exchange Server and other critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service provides full hosting services for the entirety of a small organization's servers in an environment that not only provides the top level of dependability and extensibility but that is in addition easy for clients to migrate to a different support firm or to move internally if your situation calls for it. Progent's Private Cloud hosting service is based on mature virtual server technologies that permit businesses with mixed environments to benefit significantly on the costs of capital equipment, infrastructure support, and IT administration while achieving enterprise-class dependability and an unparalleled degree of vendor independence. In contrast to ordinary Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting encompasses all server-based applications in one centrally administered solution, can handle the mixed- OS and non- standardized networks typical of small companies, and keeps control of the software in the customer's possession so that moving to a different virtual host is quick, safe, and inexpensive. This avoids ending up a captive to a single hosting service while still offering all the savings associated with SaaS hosting alternatives.

  • Hybrid Cloud Migration Services
    Progent can provide expert online consulting support to help organizations of any size connect their networks with leading public cloud platforms such as Azure and Amazon Web Services (AWS). Progent can help you to plan and manage cost-effective ecosystems that can include Windows and Linux systems and apps in either cloud-only systems or in hybrid topologies that utilize local resources along with cloud services. To help you to integrate public clouds with physical datacenters, Progent can provide a variety of cloud integration services that include Office 365 Exchange Online integration with on-premises Exchange deployments, Microsoft Azure planning and deployment consulting, Amazon Web Services (AWS) cloud integration support, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has over 15 years of background delivering advanced consulting expertise online, and Progent can make sure you successfully carry out your cloud integration projects quickly and affordably.
Progent's Fixed-price Managed Services for Remote Network Management
Progent's value-priced ProSight family of network monitoring and management services is intended to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all aspects of information assurance. Managed services offered by Progent include:
  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes cutting edge behavior-based machine learning tools to defend endpoints as well as servers and VMs against modern malware attacks like ransomware and file-less exploits, which routinely escape traditional signature-based AV tools. ProSight Active Security Monitoring protects on-premises and cloud resources and provides a single platform to manage the complete threat progression including protection, identification, containment, cleanup, and forensics. Top capabilities include one-click rollback with Windows VSS and real-time network-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Unified Endpoint Security
    Progent's ProSight Enhanced Security Protection services offer ultra-affordable in-depth security for physical and virtual servers, desktops, smartphones, and Exchange email. ProSight ESP utilizes contextual security and advanced machine learning for round-the-clock monitoring and reacting to cyber threats from all vectors. ProSight ESP provides two-way firewall protection, penetration alarms, endpoint control, and web filtering via leading-edge tools incorporated within a single agent managed from a unified control. Progent's data protection and virtualization consultants can assist your business to plan and configure a ProSight ESP environment that addresses your company's unique requirements and that helps you achieve and demonstrate compliance with government and industry information protection standards. Progent will assist you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that require urgent action. Progent's consultants can also help your company to install and verify a backup and disaster recovery system like ProSight Data Protection Services so you can recover rapidly from a potentially disastrous security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange filtering.

  • ProSight DPS: Managed Cloud Backup and Recovery
    ProSight Data Protection Services offer small and mid-sized organizations a low cost and fully managed service for secure backup/disaster recovery (BDR). For a fixed monthly price, ProSight DPS automates and monitors your backup processes and allows fast restoration of vital data, apps and virtual machines that have become lost or corrupted as a result of hardware failures, software glitches, disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's cloud backup consultants can deliver advanced support to set up ProSight DPS to to comply with regulatory requirements such as HIPPA, FIRPA, PCI and Safe Harbor and, when necessary, can assist you to restore your critical data. Find out more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for small and mid-sized organizations to map out, track, enhance and debug their networking appliances such as routers and switches, firewalls, and access points plus servers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that network diagrams are kept current, captures and manages the configuration of virtually all devices on your network, tracks performance, and sends notices when problems are detected. By automating time-consuming management and troubleshooting activities, ProSight WAN Watch can cut hours off common chores like network mapping, expanding your network, locating appliances that require important updates, or identifying the cause of performance bottlenecks. Find out more about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email filtering and encryption solution that incorporates the technology of top information security vendors to provide centralized management and world-class protection for your email traffic. The hybrid structure of Email Guard managed service integrates a Cloud Protection Layer with an on-premises gateway device to provide complete protection against spam, viruses, Dos Attacks, DHAs, and other email-borne malware. The Cloud Protection Layer serves as a preliminary barricade and keeps the vast majority of threats from reaching your security perimeter. This reduces your vulnerability to inbound attacks and conserves system bandwidth and storage. ProSight Email Guard's on-premises gateway device provides a deeper level of analysis for inbound email. For outgoing email, the local gateway offers anti-virus and anti-spam protection, protection against data leaks, and encryption. The local gateway can also help Microsoft Exchange Server to monitor and protect internal email that originates and ends inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, content filtering and data leakage prevention.

  • ProSight LAN Watch: Server and Endpoint Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management techniques to help keep your network running at peak levels by tracking the health of vital computers that drive your business network. When ProSight LAN Watch uncovers a problem, an alarm is sent immediately to your specified IT management staff and your Progent engineering consultant so that any looming problems can be addressed before they can impact your network Learn more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a secure Tier III data center on a fast virtual machine host configured and maintained by Progent's network support professionals. With Progent's ProSight Virtual Hosting service model, the customer owns the data, the operating system software, and the apps. Because the environment is virtualized, it can be ported immediately to a different hardware solution without a lengthy and technically risky configuration process. With ProSight Virtual Hosting, your business is not tied a single hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, retrieve and safeguard information related to your network infrastructure, processes, applications, and services. You can instantly locate passwords or IP addresses and be alerted about upcoming expirations of SSLs ,domains or warranties. By updating and organizing your IT documentation, you can save as much as half of time wasted trying to find critical information about your IT network. ProSight IT Asset Management includes a common repository for storing and sharing all documents required for managing your business network such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT information. Whether youíre planning enhancements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you need as soon as you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost way for small and mid-size organizations to get an objective evaluation of the health of their information system. Powered by a selection of the leading remote monitoring and management tools in the industry, and supervised by Progent's certified group of information technology experts, ProSight Network Audits show you how closely the deployment of your core network devices adhere to best practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver immediate ROI like a more manageable Active Directory (AD) system. Both also include one year of cutting-edge remote network monitoring and management (RMM). Benefits can include easier management, better compliance with information security regulations, higher utilization of IT assets, quicker troubleshooting, more reliable backup and restore, and less downtime. See more information about ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service built around a brief discussion with a Progent backup/recovery expert. The interview is intended to assess your company's ability either to block or recover rapidly from a ransomware incident. Progent will work with you directly to collect information concerning your existing antivirus tools and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow best practices to create an efficient AV and backup environment that aligns with your business needs. For additional information, refer to The ProSight Ransomware Preparedness Report.

Unique Advantages of Working with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is an acknowledged leader in supporting the baseline system software and office productivity applications used by the majority of small and mid-size companies and local governments. As a Cisco-certified partner, Progent also can provide help for an ever more complex collection of network products including PIX and ASA firewalls, switches, routers, VoIP solutions, and wireless networking. Furthermore, Progent's CISSP-qualified security consultants, CISM-certified security engineers, CISA-certified security audit specialists and GIAC-qualified information assurance experts offer a company-wide perspective on system security and can help with complex security programs like SIEM solutions to help companies meet business guidelines and government regulations for IT information protection and reporting.

The breadth and size of Progent's engineering staff offer a powerful set of advantages to customers trying to increase the productivity of their information network within a reasonable budget. These advantages include:

  • Best Practices
    Progentís team of Microsoft and Cisco qualified consultants average longer than ten years of hands-on professional experience, at the front lines of IT service, executing a broad range of IT projects for an extensive mix of customers. Each Progent support professional shares a refined set of personal best practices which are combined into company-wide best practices standards that Progent teaches its support personnel. This guarantees that you get not only world-class technical skills, but also a consultant with proven methods for repairing real-world IT problems rapidly. Learn more concerning Progent's best practices for network consulting.

  • Value Pricing Model
    Progent's pricing policy is to bill for phone service and in-person help by the minute. Consequently, you are charged just for received services. Progent does not impose a more expensive rate for after-hours or priority service, and Progent does not bill for travel time except for urgent calls where on-site work is less than 4 hours. In addition, Progent applies no sign-up fee and requires no retainer for services provided during regular business hours. Many service firms demand large minimum fees or charge in increments of a quarter hour or more. Progent's small billing granularity avoids major invoices for quick fixes. Another benefit of granular billing is that customers will be less tempted to allow minor issues to stay unaddressed until they become major ones. Learn additional information about Progent's value pricing for IT outsourcing.

  • Full Documentation of IT Services
    Progent has created a comprehensive support reporting system that stores and organizes complete documentation for all billed support activities. Unlike some independent consultants or small support organizations who offer minimal documentation or specifics of services done, every service provided by Progent is tracked by comprehensive documentation. Each Progent consultant has use of the support documentation given by every staff member to each client. The practice of documenting and organizing service activity allows more effective support and eliminates a variety of common misfortunes such as when a support client is virtually held captive to a consultant who wonít let go of the keys to the kingdom. Read more details concerning Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's support experts to customers. By educating clients to deal with technical issues that are within their scope, Progent is able to focus on delivering hard-to-find services where Progent has few competitors. Small businesses who utilize freelance consultants or who maintain internal IT staffs benefit when Progent passes on information about new technology and tested methodologies to make their networks more robust, secure, and productive. Learn additional information about Progent's knowledge transfer services.

Get in Touch with Progent
In case your West Jordan, Utah company needs to contact Progent to ask about network outsourcing, consulting, or tech support services, phone 800-993-9400 or refer to Contact Progent.

Fast Online Network Help
For fast remote help, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).
















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