Quick, Low-cost Online Network Assistance for West Jordan, Utah Small Companies
For more than twenty years, Progent has focused on delivering enterprise-quality network support services to clients who have small-company budgets. Progent has built a unique support solution that includes a streamlined, tightly connected virtual office infrastructure, custom online troubleshooting tools, a substantial pool of consultants certified in a broad range of technical disciplines, a Help Desk Call Center operational structure that promotes responsiveness and ensures follow-up, a global team of remote troubleshooting experts, on-site support dispatching for the majority of most zip codes in the United States, and a corporate culture committed to solving technical issues in the least time and at the lowest cost to customers.

For mid-size and large companies, Progent can provide co-sourcing and project management support to add to the subject matter expertise of your in-house network service personnel. Co-sourcing can save money and help meet schedules for big IT initiatives such as application design and development, disaster recover/business continuity planning, security audits, merging datacenters, or technology migrations.

Progent can in addition provide the services of certified experts to assist your company to design and implement your cloud strategy.

Core Technologies Serviced by Progent for West Jordan, Utah Businesses
As a Microsoft Gold Partner consulting company that maintains a large team of Cisco CCIE network experts and Apple Computer accredited engineers, Progent provides emergency troubleshooting and low-cost online consulting to West Jordan, UT businesses for a broad array of computer technologies such as:

Support Delivery Options for West Jordan, Utah Businesses
Progent has a selection of options for providing small and midsize businesses and local governments with cost-effective computer services for technical support, system architecture, hosting services, and network management. Progent's paradigm for delivering network support services is built on the Call Center structure common to big IT groups. Progent's Help Desk Service Model promotes fast response, comprehensive service records, dependable follow-through, and strict cost control for a range of network service delivery alternatives that include remote repairs, onsite support, high-end consulting, plus server and application hosting.

  • Remote Support
    Progentís Technical Response Center provides emergency and scheduled remote service for Microsoft Windows, Linux, Apple OS X, and Cisco-powered systems in the United States and globally. Progent's seasoned support experts can assist customers to troubleshoot and fix network problems without the expense or delay of in-person support visits. The background of Progent's IT consultants allows them to resolve most network issues rapidly. For complex issues, Progent's breadth of expertise makes it possible to escalate support calls to advanced subject matter experts. Progent offers a streamlined, web-based signup process for new clients to accommodate emergency situations and Progent bills per minute with no sign-up charges or minimums, so you are invoiced only for the support you receive. Specialists available online include Cisco-qualified CCIE network engineers, Microsoft-certified MCSE consultants, and GIAC-certified security professionals. Find out more information about Progent's remote network support expertise.

  • Onsite Support
    Progent provides onsite computer assistance for signed-up clients in larger cities in the United States. Progent's on-site service personnel can operate in tandem with Progent's online service experts to give small and midsize businesses the optimal solution: onsite service technicians when you require them plus the on-line help of Progent's seasoned staff of network consultants, security specialists, and business software programmers. The wait time for on-site service calls is usually less than one business day. Progent requires no start-up or retainer fee for registering as a Progent client for on-premises service. Find out more details concerning why to sign up for Progent's in-person computer support services.

  • Help Desk Call Center
    Progent's Help Desk Outsourcing Services are designed for all businesses who require fast and dependable support from an online Helpdesk with effective phone support, remote repair capability, and enough technical depth for full problem escalation. Since small and midsize companies usually are constrained by limited IT funds and can spare little executive bandwidth for dealing with network support tasks, Progent's Help Desk Outsourcing Services could be the most efficient option to ensure that small business computer systems stay up and running. Learn more details about Progent's Help Desk Call Center outsourcing services.

  • IT Consulting Expertise
    Progent provides small businesses affordable availability of enterprise-class consultants who can provide assistance with vital products and technologies such as Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server expertise, Cisco network design, network security engineering, high availability it system design, virtualization solutions, plus configuration, customization and support for small business software including accounting, operations, business analytics, CRM, and office productivity suites. Progent can help with one-time projects such as office moves and major system migrations, extended initiatives such as business reporting software programming and support, database application development and DBA services, and web design, on-going support such as System Center 2012 Operations Manager support and Operations Manager 2016 consulting for network health monitoring and system administration, or emergency services such as data restoration and virus cleanup.

  • Application Server Hosting
    Progent can host key business applications like Exchange Server and Microsoft SQL Server in order to provide small and midsize businesses with greater degrees of dependability, security, and performance than is feasible with the class of on-site data center that is practical for the majority of small organizations. Because Progent uses the same facilities that host the equipment of some of the world's largest information technology organizations, Progent can eliminate the cost of creating and maintaining the infrastructure needed for world-class cooling, power backup, and redundant Internet access. For hosted applications, Progent can also ensure that upgrades and service packs stay current, protection and efficiency is continually monitored, and systems and data files are regularly backed up and available for full and prompt restoration. Find out more concerning Progent's hosting services for Exchange and other mission-critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service offers comprehensive hosting for the entirety of a small company's production servers in an environment that not only delivers the highest degree of availability and expandability but that is in addition easy for customers to transfer to a different service provider or to bring internally if your circumstance calls for it. Progent's Private Cloud hosting service is built around proven virtual server technologies that allow companies with mixed environments to save dramatically on the costs of hardware, infrastructure maintenance, and network management while achieving world-class dependability and an unprecedented level of vendor independence. Unlike ordinary Software as a Service hosting models, Progent's Private Cloud Hosting Service covers all server-centric applications in a single centrally managed solution, can support the multi- platform and loosely standardized networks common with smaller companies, and retains control of the software licenses in the customer's possession so that migrating to a new virtual host is fast, safe, and inexpensive. This eliminates becoming a captive to a single hosting service while still offering all the cost savings associated with SaaS hosting services.

  • Hybrid Cloud Integration Consulting
    Progent offers expert online consulting support to help businesses of any size integrate their information networks with leading public clouds such as Microsoft Azure and Amazon Web Services. Progent can help you to design and administer hybrid ecosystems that support Windows and Linux systems and apps in both cloud-based solutions or in hybrid network models that combine local resources as well as public clouds. To help you to integrate cloud services with physical datacenters, Progent offers a range of public cloud integration services that include Office 365 integration solutions with on-premises Exchange deployments, Microsoft Azure design and deployment consulting, Amazon AWS cloud integration support, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has over 15 years of experience providing high-level consulting expertise online, and Progent can make sure you complete your cloud integration initiatives quickly and affordably.
Progent's Low-Cost Managed Services for Remote Network Management
Progent's affordable ProSight suite of network monitoring and management services is designed to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all aspects of information assurance and compliance. Managed services available from Progent include:
  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption solution that incorporates the services and infrastructure of leading data security companies to provide centralized control and world-class protection for all your email traffic. The hybrid architecture of Progent's Email Guard combines a Cloud Protection Layer with a local gateway appliance to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne threats. The cloud filter acts as a first line of defense and blocks the vast majority of threats from making it to your network firewall. This decreases your vulnerability to inbound threats and conserves network bandwidth and storage space. ProSight Email Guard's onsite security gateway device provides a deeper level of inspection for incoming email. For outgoing email, the on-premises security gateway provides AV and anti-spam filtering, protection against data leaks, and email encryption. The on-premises security gateway can also help Microsoft Exchange Server to monitor and safeguard internal email that originates and ends within your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus defense, content filtering and data loss protection.

  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates cutting edge behavior machine learning technology to defend endpoints and physical and virtual servers against modern malware attacks such as ransomware and email phishing, which routinely escape traditional signature-based anti-virus products. ProSight ASM safeguards local and cloud resources and offers a unified platform to manage the complete threat progression including protection, detection, containment, remediation, and forensics. Top capabilities include single-click rollback with Windows VSS and automatic network-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight DPS: Managed Backup and Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized organizations a low cost end-to-end solution for secure backup/disaster recovery. For a low monthly rate, ProSight Data Protection Services automates and monitors your backup processes and enables rapid recovery of vital files, apps and VMs that have become unavailable or damaged as a result of component breakdowns, software bugs, disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises device, or to both. Progent's BDR consultants can provide world-class expertise to set up ProSight Data Protection Services to be compliant with regulatory requirements such as HIPPA, FINRA, and PCI and, when needed, can assist you to recover your critical information. Find out more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Management
    Progentís ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for smaller organizations to map, track, enhance and troubleshoot their networking appliances like routers, firewalls, and load balancers as well as servers, printers, client computers and other devices. Using cutting-edge RMM technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are kept current, captures and manages the configuration information of almost all devices connected to your network, tracks performance, and sends alerts when potential issues are discovered. By automating time-consuming management and troubleshooting activities, WAN Watch can cut hours off common chores like network mapping, reconfiguring your network, locating appliances that require critical updates, or isolating performance problems. Learn more about ProSight WAN Watch network infrastructure management services.

  • ProSight LAN Watch: Server and Endpoint Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) technology to help keep your IT system running efficiently by checking the state of vital assets that drive your information system. When ProSight LAN Watch detects a problem, an alert is transmitted automatically to your designated IT management personnel and your assigned Progent engineering consultant so that all looming problems can be addressed before they have a chance to disrupt productivity Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a secure fault tolerant data center on a high-performance virtual machine host configured and managed by Progent's network support professionals. Under the ProSight Virtual Hosting model, the client retains ownership of the data, the operating system platforms, and the apps. Since the environment is virtualized, it can be ported immediately to an alternate hardware solution without a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, you are not tied a single hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, find and safeguard data related to your IT infrastructure, processes, business apps, and services. You can instantly find passwords or IP addresses and be warned automatically about impending expirations of SSL certificates ,domains or warranties. By updating and organizing your IT documentation, you can save as much as half of time spent trying to find vital information about your network. ProSight IT Asset Management features a common repository for storing and collaborating on all documents related to managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT information. Whether youíre making improvements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you need when you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable way for small and medium-size organizations to obtain an objective evaluation of the health of their information system. Powered by a selection of the leading remote monitoring and management tools available, and supervised by Progent's certified group of information technology professionals, ProSight Network Audits show you how closely the configuration of your core network assets conform to leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide immediate benefits like a more manageable Active Directory (AD) system. Both versions also come with one year of advanced remote network monitoring and management. Benefits can include easier management, improved compliance with information security standards, higher utilization of IT assets, faster troubleshooting, more dependable backup and restore, and increased uptime. See more about ProSight Network Audits IT infrastructure assessment.

Unique Advantages of Working with Progent
As a Microsoft Gold Partner and Small Business Specialist, Progent is an acknowledged expert at the fundamental system software and office productivity applications important to most small and mid-size companies and local governments. As a Cisco-certified partner, Progent also offers expertise for an increasingly complex array of network products including PIX and ASA firewalls, routers and switches, voice-over-IP solutions, and wireless connectivity. Furthermore, Progent's CISSP-qualified security experts, CISM-certified security engineers, CISA-certified security audit specialists and GIAC-authorized information assurance professionals can provide a company-wide view of network protection and can assist with advanced security projects like Security information and Event Management (SIEM) solutions to help enterprises comply with industry guidelines and statutory regulations for IT data security and incident reporting.

The scope and size of Progent's engineering team offer a powerful array of benefits to organizations trying to increase the business value of their information network within an affordable budget. These advantages include:

  • Best Service Methodology
    Progentís team of Microsoft and Cisco certified consultants average longer than a decade of hands-on professional experience, at the front lines of IT service, executing a broad variety of IT tasks for a large mix of clients. Each Progent consultant shares a proven collection of personal best practices which are combined into shared best practices standards that Progent teaches its support staff. This means that you get not only world-class IT help, but also a support engineer with field-tested methods for solving actual network problems rapidly. Read additional information concerning Progent's best practices for network consulting.

  • Granular Pricing Structure
    Progent's pricing model is to charge for online support and in-person help per minute. Consequently, you are invoiced only for received support. Progent does not impose a higher rate for after-hours or emergency support, and Progent does not charge for travel time except for emergency support where on-site work is less than 4 hours. Also, Progent imposes no registration charge and asks no retainer for services delivered during normal working hours. Many service firms impose large minimum fees or charge in increments of fifteen minutes or more. Progent's small billing granularity eliminates big bills for quick repairs. Another advantage of granular billing is that customers are not inclined to allow minor problems to stay unaddressed until they become major problems. Learn more concerning Progent's value pricing for IT outsourcing.

  • Comprehensive Reporting of IT Support
    Progent has created a comprehensive service reporting system that stores and organizes detailed documentation for all billed services. Unlike some freelance consultants or local support firms who provide minimal documentation or specifics of services performed, every service delivered by Progent is accompanied by comprehensive documentation. Every Progent staff member has access to the service reports sent by every staff member to every customer. The discipline of documenting and archiving support activity results in more efficient service and avoids a variety of typical problems such as when a service client is effectively held captive to a consultant who wonít let go of the keys to the kingdom. Read more about Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's consultants to customers. By teaching customers to resolve technical issues that are within their scope, Progent can concentrate on offering hard-to-find services where Progent faces little competition. Small companies who work with independent consultants or who maintain internal IT personnel benefit when Progent passes on information about new technology and tested methodologies to make their networks more reliable, secure, and productive. Find out more about Progent's knowledge transfer services.

Contact Progent
In case your West Jordan, Utah business needs to contact Progent for IT outsourcing, consulting, or tech support services, call 800-993-9400 or see Contact Progent.

Fast Remote Technical Assistance
For fast remote technical support, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).
















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