Expert Remote Support for West Jordan, Utah Computer Networks from Microsoft Certified Engineers
Small businesses have typically been underserved by major IT support firms. Many small companies permit themselves to become excessively dependent on individual engineers or small consulting organizations who lack the size or broad knowledge to respond quickly or effectively to network emergencies. Other small businesses resort to giant service providers staffed with technicians able to provide by-the-numbers fixes for ordinary issues but who do not have the experience and versatility to handle the variety of configurations and lack of standards typical of small company IT networks.

Progent's proven methodology for delivering low-cost and successful technical service to small companies has made Progent among the premiere Microsoft IT service firms in the country. Progent has delivered remote help to companies in every state in the United States and can dispatch in-person help in almost all zip codes.

For medium-size and enterprise businesses, Progent can provide co-sourcing services to reinforce the subject matter expertise of your in-house network service group. This can cut costs and minimize technical risks for big projects like application programming, business continuity planning and testing, network security audits, merging datacenters, or technology migrations.

Progent can also provide access to accredited consultants to assist your company to plan and implement a sensible cloud computing strategy.

Popular Technologies Serviced by Progent for Companies in West Jordan, Utah
Progent's nationwide team of world-class support professionals offers help for virtually all facets of information technology used by businesses of any size. Technologies supported by Progent in and around West Jordan include:

Service Delivery Options for West Jordan, Utah Businesses
Progent offers a selection of alternatives for providing small and midsize companies with cost-effective computer services for technical support, system architecture, hosting services, and network management outsourcing. Progent's model for delivering computer support services is built on the Call Center operational structure familiar to big IT support organizations. Progent's Helpdesk Service Mechanism promotes fast response, comprehensive activity records, reliable follow-through, and strict cost control across a range of IT support delivery options that include online troubleshooting, in-person support, high-end consulting, as well as server and application hosting.

  • Remote Service
    Progentís Technical Response Center (TRC) provides urgent and routine remote support for Microsoft Windows, Linux, Apple OS X, and Cisco-powered environments in the United States and worldwide. Progent's seasoned support experts can help clients to troubleshoot and repair network issues without the cost or time loss of in-person support calls. The background of Progent's IT consultants allows them to handle most network problems quickly. For the toughest problems, Progent's breadth of knowledge makes it possible to escalate troubleshooting tasks to advanced specialists. Progent offers a convenient, web-based registration procedure for first-time clients to accommodate urgent network problems and Progent bills by the minute with no sign-up charges or minimums, so you are invoiced only for the assistance you receive. Experts available online include Cisco-certified CCIE network engineers, Microsoft-certified MCSEs, and CISSP-certified security professionals. Find out more information concerning Progent's online network support services.

  • Onsite Service
    Progent offers onsite computer support for signed-up clients in major metropolitan areas in the U.S. Progent's on-site service personnel can operate in tandem with Progent's online service experts to give small and midsize businesses the best of both worlds: in-person service professionals when you need them plus the remote help of Progent's seasoned team of network engineers, security professionals, and business application programmers. The response time for in-person support visits is typically less than 24 hours. Progent requires no sign-up or retainer fee for becoming a Progent customer for on-premises service. Find out more about how to sign up for Progent's onsite computer support.

  • Help Desk Call Center
    Progent's Helpdesk Outsourcing Services are designed for small and midsize businesses and local governments who require fast and reliable access to a professional Help Desk Call Center with efficient telephone assistance, online troubleshooting tools, and sufficient technical depth for all needed escalation. Because smaller companies usually have tight IT funds and can spare little executive bandwidth for dealing with network support, Progent's Contact Center Outsourcing Services could be the most cost-effective option to make sure that small business information systems stay up and running. Read more about Progent's Helpdesk outsourcing services.

  • IT Consulting Expertise
    Progent offers small businesses affordable availability of world-class consultants who can deliver help with vital technologies such as Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server and application expertise, Cisco network infrastructure, company-wide network protection engineering, non-stop network consulting, virtualization strategies, plus integration, programming and training for business software such as accounting, ERP and MRP, management reporting, CRM, and productivity software. Progent can provide assistance with one-time projects such as site relocations and massive system migrations, longer term initiatives like business information application development and customization, relational database software development and DBA services, and web design, on-going support including network monitoring and system management, or emergency services like data restoration and malware removal.

  • Application Hosting
    Progent offers hosting for critical business applications like Exchange Server and Microsoft SQL to provide small and midsize companies with greater degrees of availability, protection, and performance than is possible using the type of internal data center that is achievable for most small and midsize companies. Since Progent uses the same data centers that host the equipment of many of the world's largest IT organizations, Progent can save you the expense of building and managing the systems needed for enterprise-class environmental control, electrical failover, and redundant Internet access. For hosted applications, Progent can also see to it that upgrades and revisions stay current, protection and efficiency is continually tracked, and systems are regularly backed up and available for complete and rapid recovery. Learn more about Progent's hosting services for Exchange Server and other mission-critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service offers complete hosting for all of a small organization's production servers in a setting that not only provides the top degree of dependability and expandability but that is also convenient for customers to transfer to another support firm or to bring in-house whenever your situation warrants it. Progent's Private Cloud hosting is founded on mature virtual server technologies that permit businesses with multi-vendor networks to save dramatically on the expense of hardware, system support, and network administration while achieving world-class availability and an unparalleled level of vendor flexibility. Unlike ordinary Software as a Service hosting offerings, Progent's Private Cloud Hosting Service encompasses all server-centric software in a single centrally managed solution, can handle the mixed- platform and non- standardized networks common with small companies, and keeps ownership of the software licenses in the client's hands so that migrating to a different virtualized host is quick, reliable, and affordable. This eliminates becoming a prisoner of a specific hosting provider while still providing all the cost savings related to ASP and SaaS hosting alternatives.

  • Hybrid Cloud Migration Support
    Progent can provide advanced online consulting support to help companies of all sizes connect their IT infrastructure with popular public cloud platforms including Microsoft Azure and Amazon AWS. Progent can help you to plan and manage cost-effective ecosystems that support Windows and Linux operating systems and applications in either cloud-based solutions or in hybrid network models that seamlessly combine on-premises IT assets along with public cloud services. To assist you to incorporate public clouds with physical datacenters, Progent can provide a variety of public cloud integration support services such as Office 365 Exchange Online integration with on-premises installations of Exchange, Microsoft Azure planning and deployment services, Amazon Web Services cloud integration support, and Amazon Web Marketing Service programming and troubleshooting. Progent has more than 15 years of background delivering high-level consulting services online, and Progent can make sure you successfully carry out your cloud migration projects on schedule and affordably.

Unique Advantages of Working with Progent
As a Microsoft Gold Partner and a Microsoft Small Business Specialist, Progent is a recognized expert at the baseline system software and productivity applications important to the majority of small and mid-size companies and local governments. As a Cisco-certified partner, Progent also can provide expertise for an increasingly complex collection of network technologies such as PIX and ASA firewalls, switches, routers, VoIP options, and wireless networking. In addition, Progent's CISSP-certified security experts, CISM-authorized security engineers, CISA-authorized security audit consultants and GIAC-authorized information assurance professionals offer a business-wide perspective on system protection and can help with advanced security projects like SIEM solutions to help enterprises comply with industry standards and statutory mandates for network information protection and incident reporting.

The scope and size of Progent's consulting staff bring a unique set of advantages to organizations trying to increase the productivity of their IT system within a reasonable budget. These benefits include:

  • Best Industry Service Methodology
    Progentís team of Microsoft and Cisco qualified consultants average longer than ten years of real-world professional experience, at the forefront of IT support, performing a wide variety of technical tasks for a large mix of clients. Each Progent support professional shares a proven set of personal best practices which are incorporated into shared leading practices training that Progent instills in its support personnel. This means that you get not only world-class technical capability, but also a consultant with proven methods for resolving real-world network problems quickly. Learn additional information concerning Progent's best practices for network consulting.

  • Granular Pricing
    Progent's pricing model is to bill for phone support and on-premises visits by the minute. Consequently, you are charged just for received support. Progent does not impose a higher rate for off-hours or emergency support, and Progent does not bill for travel time except for urgent support where on-site time is less than 4 hours. Also, Progent imposes no sign-up charge and requires no monthly commitment for support services provided during normal working hours. Many service firms impose substantial minimum fees or charge in increments of a quarter hour or longer. Progent's small billing granularity does away with king-size invoices for fast solutions. Another benefit of granular invoicing is that clients will be less tempted to allow incipient issues to fester until they become big problems. Find out additional information about Progent's value pricing for IT outsourcing.

  • Comprehensive Reporting of IT Support
    Progent has developed a sophisticated support reporting system that stores and organizes complete documentation for all billed support activities. Unlike many independent consultants or local service organizations who offer scant documentation or specifics of services done, each service delivered by Progent is accompanied by comprehensive documentation. Every Progent consultant has use of the support documentation sent by each staff member to every customer. The discipline of detailing and archiving support records results in more efficient support and avoids a slew of typical misfortunes such as when a support client is virtually held hostage to a consultant who refuses to release vital service information. Read more details about Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent practices information transfer from Progent's support experts to clients. By teaching clients to resolve problems that are within their comfort zone, Progent is able to focus on delivering high-value services where Progent faces little competition. Small businesses who work with freelance consultants or who maintain in-house support staffs benefit when Progent transfers information about new technology and proven processes to make their IT environments more reliable, secure, and efficient. Find out more details concerning Progent's knowledge transfer services.

Get in Touch with Progent
In case your West Jordan, Utah business wants to contact Progent about network outsourcing, consulting, or technical support, call 800-993-9400 or refer to Contact Progent.

Fast Remote Network Assistance
For fast remote support, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).
















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