Low-cost Network Help from Microsoft and Cisco Certified Experts for Companies in West Valley City, UT
By delivering world-class know-how whenever you require it, making available specialized expertise for key applications, offering innovative services like virtual server hosting, invoicing only for services delivered, and charging no setup fees or retainers for standard services, Progent enables your company to increase the business value of your information system and reduce support costs. Progent recognizes that network protection, dependability, and efficiency are as important to small businesses as to large corporations but that small companies don't have the economy of scale to spend aggressively in information networks and in-house support staffs. Progent's fundamental value proposition is that no network support organization can match Progent's ability to deliver the IT support your company requires whenever you require it and at prices you can justify.

For medium-size and enterprise companies, Progent can provide co-sourcing and project management support to add to the skills of your in-house network service staff. This can cut costs and minimize technical risks for major IT initiatives like application design and development, disaster recover/business continuity planning, network security audits, office consolidations, or technology migrations.

Progent can also offer the services of certified consultants to assist your company to design and execute a sensible cloud strategy.

Main Technologies Serviced by Progent for West Valley City, Utah Business Networks
As a Microsoft Certified Gold Partner computer support company that maintains a large team of Cisco CCIE network consultants and Apple accredited consultants, Progent provides emergency troubleshooting and affordable online consulting to West Valley City, UT businesses for a broad range of information technologies including:

Service Delivery Alternatives Available for West Valley City, Utah Companies
Progent has a selection of alternatives for providing small and midsize businesses and local governments with cost-effective IT services for technical support, consulting, hosting services, and network management outsourcing. Progent's model for delivering IT support is built on the Help Desk Call Center operational structure common to big IT support organizations. Progent's Helpdesk Service Model ensures fast response, thorough activity documentation, dependable follow-through, and strict expense monitoring across an array of network support delivery options that include online troubleshooting, in-person support, top-level consulting, plus server hosting.

  • Online Support
    Progentís Technical Response Center (TRC) offers urgent and routine remote assistance for Windows, Linux, Apple OS X, and Cisco-powered environments in the United States and worldwide. Progent's seasoned support experts can assist customers to analyze and fix network problems without the expense or delay of travel for onsite support calls. The experience of Progent's IT engineers makes it possible to resolve the majority of network issues rapidly. For the most challenging problems, Progent's depth of knowledge makes it possible to escalate trouble tickets to world-class specialists. Progent offers a streamlined, web-based registration procedure for new clients to address urgent network problems and Progent charges by the minute with no sign-up fees or minimums, so you pay only for the support you get. Specialists available online include Cisco-certified CCIEs, Microsoft-qualified MCSEs, and CISA-certified security engineers. Learn more information concerning Progent's online network support expertise.

  • Onsite Support
    Progent provides on-site computer support for registered clients in larger cities in the United States. Progent's on-site service technicians can operate in tandem with Progent's remote service experts to give small and midsize companies the best of both worlds: hands-on support professionals when you require them plus the remote help of Progent's worldwide team of network engineers, security professionals, and business software developers. The wait time for in-person support calls is usually less than one business day. There is no start-up or retainer charge for registering as a Progent customer for on-premises service. Learn more details about how to sign up for Progent's onsite computer service.

  • Phone Support
    Progent's Help Desk Call Center Outsourcing Services are designed for all companies who require fast and dependable access to a professional Help Desk with effective phone assistance, online repair tools, and enough technical depth for all needed problem escalation. Since small and midsize businesses usually are constrained by tight IT budgets and can spare little executive attention for handling IT support tasks, Progent's Help Desk Call Center Services can be the most efficient way to ensure that business information systems stay up and running. Learn more about Progent's Contact Center outsourcing services.

  • IT Consulting Expertise
    Progent offers small and midsize companies affordable availability of world-class consultants who can deliver assistance with vital products and technologies such as Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server support, Cisco network infrastructure, company-wide network protection engineering, non-stop it system consulting, server virtualization solutions, plus integration, customization and support for small business programs including financials, ERP and MRP, reporting, CRM, and office productivity suites. Progent can help with short-term projects including site relocations and massive software migrations, extended projects like management information software development and support, database application programming and administration support, and web development, on-going support including Microsoft System Center 2012 Operations Manager expertise and Operations Manager 2016 consulting for IT infrastructure monitoring and network management, or emergency services such as disaster recovery and malware cleanup.

  • Application Server Hosting
    Progent offers hosting for mission-critical business applications like Exchange Server and Microsoft SQL in order to provide small companies with higher levels of reliability, security, and performance than is feasible with the class of internal data center that is achievable for most small and midsize businesses. Since Progent uses the same facilities that support the gear of some of the world's biggest information technology companies, Progent can eliminate the investment in building and managing the systems needed for world-class environmental control, electrical backup, and uninterruptible Internet access. For hosted applications, Progent can also see to it that upgrades and service packs stay current, security and efficiency is constantly tracked, and systems and data files are regularly backed up and ready for full and rapid restoration. Learn more concerning Progent's hosting for Exchange and other critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service offers full hosting services for the entirety of a small company's production servers in an environment that not only delivers the highest degree of availability and scalability but that is in addition easy for customers to transfer to a different service firm or to bring internally whenever your business situation calls for it. Progent's Private Cloud hosting is structured around mature virtual server techniques that permit businesses with multi-vendor networks to save significantly on the expense of capital equipment, infrastructure maintenance, and IT administration while getting enterprise-class availability and an unprecedented degree of vendor options. Unlike ordinary SaaS hosting offerings, Progent's Private Cloud Hosting Service covers all server-centric applications in a single centrally managed solution, can support the multi- platform and non- standardized networks common with smaller businesses, and retains ownership of the software in the client's possession so that migrating to a different virtual host is fast, reliable, and inexpensive. This eliminates becoming a captive to a specific hosting provider while still providing all the economies associated with ASP and SaaS hosting services.

  • Hybrid Cloud Migration Consulting
    Progent offers advanced online consulting support to help companies of any size connect their information networks with popular public cloud platforms including Azure and Amazon Web Services. Progent can help you to plan and administer cost-effective ecosystems that support Windows and Linux systems and apps in either cloud-only solutions or in hybrid topologies that utilize local IT assets along with public cloud services. To help you to incorporate cloud services with networks, Progent offers a variety of cloud migration services that include Office 365 integration solutions with on-premises Exchange deployments, Azure planning and integration consulting, Amazon Web Services cloud integration support, and Amazon Web Marketing Service development and troubleshooting. Progent has over 15 years of background providing high-level consulting services online, and Progent can make sure you successfully carry out your cloud integration projects quickly and within your budget.
Progent's Flat-rate Managed Services for Outsourcing IT Monitoring and Management
Progent's low-cost ProSight suite of outsourced network management services is designed to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all aspects of information assurance and compliance. ProSight managed services offered by Progent include:
  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption solution that incorporates the technology of top data security companies to provide centralized management and world-class protection for your email traffic. The hybrid structure of Progent's Email Guard combines cloud-based filtering with an on-premises gateway appliance to provide advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. ProSight Email Guard's Cloud Protection Layer serves as a first line of defense and keeps most threats from making it to your security perimeter. This reduces your vulnerability to inbound threats and saves network bandwidth and storage. ProSight Email Guard's onsite security gateway device adds a further layer of inspection for incoming email. For outbound email, the local gateway offers AV and anti-spam protection, DLP, and encryption. The local gateway can also help Microsoft Exchange Server to track and safeguard internal email that stays within your security perimeter. Find out more about Progent's Email Guard spam filtering, virus defense, email content filtering and data loss protection.

  • ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes next generation behavior-based analysis tools to defend endpoint devices as well as servers and VMs against modern malware attacks like ransomware and email phishing, which routinely escape legacy signature-based anti-virus tools. ProSight Active Security Monitoring safeguards local and cloud-based resources and offers a single platform to automate the entire threat progression including filtering, infiltration detection, containment, remediation, and forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight DPS: Managed Backup and Recovery
    ProSight Data Protection Services offer small and mid-sized organizations a low cost and fully managed service for secure backup/disaster recovery (BDR). For a fixed monthly rate, ProSight DPS automates and monitors your backup activities and enables fast restoration of critical data, applications and VMs that have become lost or damaged due to hardware failures, software glitches, disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware images. Important data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's backup and recovery specialists can deliver world-class expertise to configure ProSight DPS to be compliant with regulatory requirements like HIPPA, FIRPA, PCI and Safe Harbor and, when needed, can assist you to recover your critical information. Read more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for smaller organizations to diagram, track, optimize and debug their connectivity appliances like routers, firewalls, and access points as well as servers, printers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that network diagrams are kept current, copies and manages the configuration information of virtually all devices connected to your network, monitors performance, and sends alerts when problems are detected. By automating complex management processes, WAN Watch can cut hours off ordinary tasks like network mapping, expanding your network, finding appliances that need critical updates, or isolating performance problems. Find out more about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to keep your IT system running efficiently by checking the health of vital computers that drive your business network. When ProSight LAN Watch uncovers a problem, an alert is sent automatically to your designated IT staff and your assigned Progent consultant so any potential issues can be resolved before they can disrupt your network Learn more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a protected fault tolerant data center on a fast virtual machine host set up and managed by Progent's network support professionals. With Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the OS software, and the apps. Because the environment is virtualized, it can be ported immediately to an alternate hardware solution without requiring a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, your business is not tied a single hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, find and protect information related to your network infrastructure, processes, business apps, and services. You can instantly find passwords or serial numbers and be warned about upcoming expirations of SSLs or domains. By cleaning up and organizing your IT infrastructure documentation, you can save up to half of time wasted searching for critical information about your network. ProSight IT Asset Management features a common location for holding and collaborating on all documents required for managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and associating IT information. Whether youíre planning improvements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you require the instant you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost way for small and medium-size organizations to obtain an unbiased evaluation of the overall health of their IT system. Based on some of the leading remote monitoring and management (RMM) tools in the industry, and supervised by Progent's certified team of information technology experts, ProSight Network Audits help you see how closely the deployment of your essential network devices adhere to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide immediate ROI like a cleaner Active Directory (AD) environment. Both versions also include one year of state-of-the-art remote network monitoring and management. Advantages can include lower-cost management, better compliance with information security regulations, more efficient utilization of network assets, quicker problem resolution, more dependable backup and recovery, and less downtime. See more about ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a brief interview with a Progent information assurance expert. The interview is intended to help evaluate your organization's preparedness to stop or recover quickly from a ransomware incident. Progent will work with you directly to gather information concerning your existing AV defense and backup system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to deploy an efficient AV and backup environment that meets your company's needs. For more information, visit Progent's ProSight Ransomware Preparedness Report Service.

Unique Benefits of Teaming with Progent
As a Microsoft Gold Certified Partner and a Microsoft Small Business Specialist, Progent is an acknowledged leader in supporting the core system software and productivity applications important to most small and mid-size businesses. As a Cisco-authorized partner, Progent also can provide expertise for an ever more sophisticated array of infrastructure products including PIX and ASA firewalls, routers and switches, voice-over-IP options, and wireless connectivity. Furthermore, Progent's CISSP-qualified security consultants, CISM-certified security engineers, CISA-certified security audit consultants and GIAC-certified information assurance experts offer a company-wide view of network protection and can assist with complex security programs such as SIEM solutions to help enterprises meet business standards and statutory regulations for IT data security and reporting.

The scope and size of Progent's consulting staff offer a powerful set of benefits to clients wishing to increase the productivity of their IT network within a realistic budget. These benefits include:

  • Best Methodology
    Progentís staff of Microsoft and Cisco qualified experts average more than ten years of real-world industry background, at the front lines of IT service, executing a broad range of IT projects for an extensive array of customers. Every Progent consultant shares a refined collection of personal best practices which are combined into company-wide leading practices training that Progent teaches its consulting personnel. This ensures that you get not only world-class technical capability, but also a consultant with proven methods for repairing actual network problems quickly. Learn additional information concerning Progent's best practices for network consulting.

  • Value Pricing
    Progent's pricing model is to bill for online service and on-site visits by the minute. As a result, you pay just for received services. Progent does not demand a more expensive rate for after-hours or urgent service, and Progent does not bill for travel time except for urgent calls where on-site work is less than four hours. In addition, Progent imposes no startup charge and requires no retainer for services delivered during normal business hours. Many support firms demand substantial minimum fees or charge in increments of fifteen minutes or more. Progent's small billing granularity eliminates big invoices for quick fixes. Another advantage of granular pricing is that customers are less tempted to permit incipient issues to fester until they become major problems. Find out more details concerning Progent's value pricing for IT outsourcing.

  • Comprehensive Documentation of Network Services
    Progent has created a sophisticated support reporting system that stores and formats detailed documentation for all billed support activities. Unlike some independent consultants or small service firms who provide minimal documentation or specifics of services performed, each service delivered by Progent is tracked by comprehensive documentation. Each Progent staff member has access to the support reports sent by each staff member to each customer. The discipline of detailing and organizing support records results in more efficient support and avoids a variety of typical misfortunes such as when a support customer is virtually held captive to a consultant who refuses to release vital service information. Learn additional information concerning Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent is committed to information transfer from Progent's support experts to clients. By educating clients to resolve problems that are within their comfort zone, Progent is able to concentrate on delivering high-value services where Progent faces few competitors. Small businesses who utilize independent service providers or who employ internal support personnel benefit when Progent transfers knowledge about critical technology and tested methodologies to make their IT environments more reliable, protected, and productive. Find out more about Progent's knowledge transfer services.

Get in Touch with Progent
If your West Valley City, Utah business wants to get in touch with Progent to ask about IT outsourcing, consulting, or tech support, phone 800-993-9400 or refer to Contact Progent.

Immediate Remote Technical Help
For fast remote technical support, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).
















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