West Valley City, UT Remote Help from World-class Network Troubleshooting Consultants
Progent's network troubleshooting services can provide your West Valley City, UT company affordable and dependable support from world-class network engineers. By delivering IT consulting help when you require it, offering specialized knowledge for mission-critical technologies, delivering value-added support such as 24x7 network monitoring, and charging only for support you use, Progent gives your West Valley City, Utah business an economical alternative for optimizing the business value of small-scale office networks. If you have an onsite datacenter, connect to cloud infrastructure, or have a hybrid cloud-and-local solution, Progent is the smart choice for organizations and local governments to build and support a robust and secure IT system and to have quick availability of the seasoned support ordinarily restricted to businesses who can support a large internal IT organization.

For medium-size and enterprise businesses, Progent can provide co-sourcing and project management support to supplement the subject matter expertise of your internal IT support personnel. This can cut costs and help meet schedules for big IT initiatives like application programming, business continuity preparedness, network security audits, merging datacenters, or software migrations and upgrades.

Progent can in addition offer the services of certified experts to assist your business to design and implement a sensible cloud strategy.

Main IT Areas Serviced by Progent for Business Networks in West Valley City, Utah
Progent's nationwide team of certified support professionals provides help for all aspects of information systems used by businesses of any size. Technologies supported by Progent in and around West Valley City include:

Service Delivery Alternatives for West Valley City, Utah Businesses
Progent offers a selection of options for providing small and midsize businesses with cost-effective computer services for technical support, consulting, hosting, and network management outsourcing. Progent's paradigm for providing IT support is based on the Call Center structure common to big IT support organizations. Progent's Help Desk Call Center Support Mechanism promotes fast response, thorough activity documentation, reliable follow-through, and strict cost control for an array of network service delivery alternatives that include online repairs, onsite support, high-end consulting, as well as server hosting.

  • Remote Service
    Progentís Technical Response Center (TRC) offers urgent and routine remote support for Windows, Linux, Apple OS X, and Cisco-powered systems in the U.S. and globally. Progent's seasoned support professionals can help clients to analyze and repair network issues without the expense or time loss of travel for onsite support visits. The experience of Progent's IT consultants allows them to resolve most IT issues quickly. For the most challenging issues, Progent's breadth of knowledge makes it possible to escalate trouble tickets to world-class specialists. Progent offers a streamlined, web-based registration process for new clients to address emergency network problems and Progent charges per minute with no startup charges or time minimums, so you pay only for the support you get. Specialists available online include Cisco-qualified CCIE network engineers, Microsoft-certified MCSEs, and CISA-certified security engineers. Learn additional information concerning Progent's remote network troubleshooting expertise.

  • Onsite Support
    Progent provides on-site computer assistance for registered clients in larger cities in the U.S. Progent's onsite service technicians can work in conjunction with Progent's remote support experts to give small companies the best of both worlds: in-person support technicians when you require them as well as the on-line help of Progent's seasoned team of IT engineers, security professionals, and business application developers. The wait time for on-site support calls is typically under 24 hours. There is no start-up or retainer charge for becoming a Progent client for onsite service. Find out more details concerning how to register for Progent's in-person computer support services.

  • Phone Support
    Progent's Help Desk Outsourcing Services are designed for small and midsize businesses and local governments who need fast and dependable access to an online Contact Center with effective phone support, remote repair tools, and enough technical depth for all needed problem escalation. Since small and midsize businesses typically have limited information technology funds and can provide scant executive bandwidth for handling network support tasks, Progent's Contact Center Services can be the most cost-effective way to make sure that business computer systems stay up and running. Read more details about Progent's Helpdesk services.

  • Consulting Expertise
    Progent provides small businesses budget-friendly access to enterprise-class consultants who can provide assistance with critical technologies such as Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server support, Cisco network infrastructure, company-wide network protection consulting, fault tolerant it system consulting, virtualization strategies, plus configuration, programming and training for small business software including accounting, operations, reporting, sales automation, and productivity suites. Progent can provide assistance with one-shot projects such as site relocations and massive software migrations, longer term projects like business reporting software programming and customization, relational database application programming and DBA support, and web design, continuing support including System Center 2012 Operations Manager support and SCOM 2016 consulting services for IT infrastructure monitoring and system management, or emergency response such as data restoration and malware cleanup.

  • Application Hosting
    Progent can host critical business applications like Microsoft Exchange Server and Microsoft SQL to provide small companies with higher levels of reliability, protection, and performance than is feasible using the type of in-house data center that is achievable for most small organizations. Since Progent utilizes the same facilities that support the equipment of many of the planet's biggest information technology companies, Progent can save you the cost of creating and maintaining the systems needed for enterprise-class cooling, power failover, and uninterruptible Internet access. For hosted applications, Progent can also see to it that upgrades and service packs stay current, protection and efficiency is continually tracked, and systems and data files are regularly archived and available for complete and rapid recovery. Learn additional information about Progent's hosting services for Exchange and other mission-critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service provides complete hosting services for all of a small or midsize organization's servers in a setting that not only provides the highest level of fault-tolerance and extensibility but that is in addition convenient for customers to migrate to a different support firm or to bring in-house whenever your situation warrants it. Progent's Private Cloud hosting service is based on proven virtualization techniques that permit small businesses with multi-vendor networks to benefit dramatically on the expense of hardware, infrastructure maintenance, and network management while getting enterprise-class availability and an unprecedented degree of vendor flexibility. In contrast to ordinary Software as a Service hosting offerings, Progent's Private Cloud Hosting encompasses all server-based applications in one centrally administered solution, can handle the multi- OS and non- standardized environments common with smaller companies, and keeps ownership of the software licenses in the client's hands so that moving to a different virtual system is fast, reliable, and inexpensive. This eliminates becoming a prisoner of a single hosting provider while still offering all the economies related to SaaS hosting alternatives.

  • Hybrid Cloud Migration Support
    Progent offers advanced remote support services to help organizations of all sizes connect their IT infrastructure with popular public clouds including Microsoft Azure and Amazon Web Services (AWS). Progent can assist your it team to design and manage cost-effective environments that support Windows and Linux systems and applications in either cloud-centric solutions or in hybrid network models that utilize on-premises IT assets as well as cloud services. To assist you to incorporate cloud services with physical datacenters, Progent offers a variety of cloud integration services such as Office 365 Exchange Online integration with on-premises Exchange, Microsoft Azure design and deployment services, Amazon Web Services cloud integration, and Amazon Web Marketing Service programming and debugging. Progent has more than 15 years of background providing high-level consulting support remotely, and Progent can make sure you complete your cloud migration initiatives on schedule and within your budget.
Progent's Fixed-price Managed Services for Remote IT Management
Progent's value-priced ProSight series of network management outsourcing services is designed to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all facets of information assurance and compliance. Managed services offered by Progent include:
  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates next generation behavior analysis tools to defend endpoints and servers and VMs against modern malware attacks such as ransomware and email phishing, which easily escape legacy signature-based anti-virus tools. ProSight Active Security Monitoring safeguards local and cloud resources and offers a single platform to automate the complete threat lifecycle including blocking, detection, containment, remediation, and forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Protection
    Progent's ProSight Enhanced Security Protection (ESP) services offer affordable multi-layer security for physical servers and virtual machines, workstations, smartphones, and Exchange email. ProSight ESP uses contextual security and advanced machine learning for round-the-clock monitoring and responding to cyber threats from all vectors. ProSight ESP delivers two-way firewall protection, intrusion alerts, endpoint control, and web filtering through leading-edge technologies packaged within a single agent managed from a unified control. Progent's data protection and virtualization experts can help you to design and implement a ProSight ESP environment that addresses your company's unique needs and that helps you demonstrate compliance with government and industry information security standards. Progent will assist you define and configure policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that call for immediate action. Progent's consultants can also assist your company to set up and test a backup and restore system like ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup
    ProSight Data Protection Services from Progent offer small and medium-sized organizations a low cost end-to-end solution for secure backup/disaster recovery (BDR). Available at a fixed monthly rate, ProSight Data Protection Services automates and monitors your backup processes and allows fast restoration of critical files, applications and virtual machines that have become unavailable or damaged as a result of hardware breakdowns, software glitches, disasters, human error, or malware attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware images. Critical data can be backed up on the cloud, to an on-promises device, or to both. Progent's BDR specialists can deliver world-class support to configure ProSight DPS to to comply with regulatory requirements such as HIPPA, FINRA, PCI and Safe Harbor and, whenever needed, can assist you to recover your critical data. Find out more about ProSight DPS Managed Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for small and mid-sized organizations to map, monitor, reconfigure and troubleshoot their networking hardware like routers, firewalls, and access points plus servers, client computers and other networked devices. Using state-of-the-art RMM technology, WAN Watch makes sure that infrastructure topology diagrams are kept updated, copies and displays the configuration information of almost all devices connected to your network, monitors performance, and sends alerts when issues are discovered. By automating tedious network management processes, ProSight WAN Watch can knock hours off common chores like network mapping, reconfiguring your network, finding appliances that need important software patches, or resolving performance problems. Find out more about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email security solution that incorporates the technology of leading information security vendors to provide centralized management and comprehensive security for your inbound and outbound email. The powerful architecture of Progent's Email Guard managed service combines cloud-based filtering with an on-premises security gateway device to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based malware. ProSight Email Guard's Cloud Protection Layer serves as a preliminary barricade and keeps most unwanted email from reaching your network firewall. This reduces your vulnerability to external threats and saves system bandwidth and storage. ProSight Email Guard's on-premises gateway appliance provides a deeper level of analysis for inbound email. For outgoing email, the on-premises security gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also assist Microsoft Exchange Server to track and protect internal email that originates and ends within your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus defense, content filtering and data loss protection.

  • ProSight LAN Watch: Server and Desktop Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management techniques to help keep your IT system running efficiently by tracking the state of vital assets that power your business network. When ProSight LAN Watch detects an issue, an alert is sent automatically to your designated IT management personnel and your Progent consultant so any potential problems can be addressed before they can impact your network Find out more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a protected Tier III data center on a fast virtual host set up and maintained by Progent's network support experts. With Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the OS platforms, and the applications. Because the environment is virtualized, it can be ported easily to an alternate hosting solution without a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, find and protect information about your IT infrastructure, procedures, business apps, and services. You can quickly find passwords or IP addresses and be alerted automatically about upcoming expirations of SSLs ,domains or warranties. By updating and managing your IT infrastructure documentation, you can eliminate up to half of time spent trying to find critical information about your IT network. ProSight IT Asset Management features a centralized repository for storing and sharing all documents required for managing your network infrastructure like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and relating IT information. Whether youíre planning improvements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you need as soon as you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable way for small and mid-size businesses to get an unbiased evaluation of the overall health of their information system. Based on a selection of the top remote monitoring and management (RMM) platforms available, and overseen by Progent's world-class team of information technology professionals, ProSight Network Audits help you see how closely the deployment of your essential infrastructure devices conform to best practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant ROI like a cleaner Active Directory environment. Both versions also include one year of advanced remote network monitoring and management. Benefits can include lower-cost network management, improved compliance with data security requirements, higher utilization of IT assets, faster problem resolution, more reliable backup and recovery, and less downtime. Learn more information about ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service built around a brief interview with a Progent backup/recovery expert. The fact-finding interview is designed to assess your organization's ability either to block or recover quickly after a ransomware attack. Progent will work with you directly to gather information concerning your existing antivirus tools and backup system, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can follow best practices to deploy a cost-effective security and backup system that aligns with your business requirements. For more information, visit The ProSight Ransomware Preparedness Report Service.

Special Advantages of Working with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is a recognized expert at the baseline network software and office productivity applications important to the majority of small and medium-size companies and local governments. As a Cisco-authorized partner, Progent also can provide help for an ever more sophisticated array of infrastructure products including PIX and ASA firewalls, switches, routers, voice-over-IP options, and wireless access. Furthermore, Progent's CISSP-qualified security consultants, CISM-certified security professionals, CISA-certified security audit specialists and GIAC-authorized information assurance experts can provide a business-wide perspective on system protection and can help with complex security programs like SIEM solutions to help enterprises comply with business guidelines and government regulations for network information protection and incident reporting.

The scope and depth of Progent's consulting staff offer a powerful array of advantages to organizations wishing to maximize the business value of their IT system within a realistic budget. These benefits include:

  • Best Service Methodology
    Progentís staff of Microsoft and Cisco certified experts average longer than a decade of hands-on professional background, in the trenches of IT service, executing a wide variety of technical projects for an extensive mix of clients. Every Progent support professional shares a refined collection of personal best practices which are incorporated into company-wide leading practices training that Progent teaches its consulting personnel. This guarantees that you get not only expert technical skills, but also a support engineer with field-tested methods for solving actual network problems quickly. Find out additional information about Progent's best practices for network consulting.

  • Value Pricing
    Progent's pricing model is to bill for online support and on-site visits by the minute. Consequently, you owe exclusively for delivered support. Progent does not demand a more expensive rate for off-hours or urgent service, and Progent does not bill for travel except for urgent calls where on-site time is less than four hours. In addition, Progent imposes no registration charge and asks no monthly commitment for services delivered during normal working hours. Many service firms demand large minimum payments or bill in increments of a quarter hour or more. Progent's small pricing granularity eliminates big bills for fast repairs. Another benefit of by-the-minute invoicing is that customers will be less inclined to permit incipient issues to stay unaddressed until they become major problems. Find out more about Progent's value pricing for IT outsourcing.

  • Comprehensive Reporting of Delivered Support
    Progent has created a sophisticated support reporting system that records and formats complete documentation for all delivered services. Unlike some independent consultants or local support organizations who provide scant documentation or details of tasks done, each service delivered by Progent is tracked by comprehensive documentation. Each Progent staff member has access to the support reports sent by every staff member to every client. The discipline of documenting and archiving service activity allows more efficient service and eliminates a variety of typical problems such as when a support customer is virtually held captive to a consultant who refuses to let go of the keys to the kingdom. Read more details concerning Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent practices knowledge transfer from Progent's consultants to clients. By educating clients to deal with technical issues that are within their comfort zone, Progent can focus on offering high-value services where Progent has little competition. Small companies who work with freelance service providers or who employ internal IT personnel gain when Progent passes on knowledge about new technology and tested processes to make their networks more robust, protected, and efficient. Read more about Progent's knowledge transfer services.

How to Contact Progent
In case your West Valley City, Utah business wants to contact Progent to ask about IT outsourcing, consulting, or tech support services, phone 800-993-9400 or visit Contact Progent.

Immediate Online Network Support
For fast remote support, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).
















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