West Valley City, UT Remote Help from World-class Computer Network Troubleshooting Experts
Progent's network help services can provide your West Valley City, UT company cost-effective and consistent access to Microsoft and Cisco certified computer professionals. By providing IT support help when you require it, providing advanced expertise for critical applications, delivering value-added services such as automated network monitoring, and billing only for services you use, Progent offers your West Valley City, Utah company an economical option for optimizing the profitability of small-scale business networks. If you maintain an on-premises datacenter, connect to cloud-based resources, or manage a hybrid cloud/on-premises network, Progent is the smart way for businesses and local governments to create and maintain a robust and secure IT network and to benefit from fast access to the seasoned help ordinarily restricted to corporations who can support a sizeable internal information technology group.

For medium-size and enterprise businesses, Progent offers co-sourcing support to reinforce the technical skills of your internal IT support personnel. This can save money and minimize technical risks for big projects such as software programming, disaster recovery planning, security audits, merging datacenters, or software migrations and upgrades.

Progent can in addition provide access to accredited experts to help your business to design and execute a sensible cloud strategy.

Key Practice Areas Serviced by Progent for Business Networks in West Valley City, Utah
Progent provides the support of accredited experts for all aspects of network technology found in small companies and local governments. Technologies serviced by Progent include:

Service Delivery Alternatives for West Valley City, Utah Companies
Progent offers a variety of alternatives for providing small businesses with cost-effective computer services for technical support, consulting, hosting, and IT management. Progent's paradigm for providing computer support services is based on the Help Desk Call Center structure familiar to larger IT support groups. Progent's Help Desk Call Center Support Mechanism ensures fast support, thorough activity records, reliable follow-through, and strict cost monitoring across an array of network service delivery alternatives that include online troubleshooting, in-person support, high-end consulting, as well as server and application hosting.

  • Remote Support
    Progentís Technical Response Center offers urgent and routine remote assistance for Windows, Linux, Apple, and Cisco-based systems in the United States and worldwide. Progent's certified support experts can assist clients to analyze and repair network problems without the expense or delay of on-premises service calls. The experience of Progent's network engineers makes it possible to handle the majority of IT issues quickly. For the most complex issues, Progent's depth of knowledge allows the support team to escalate trouble tickets to world-class specialists. Progent provides a convenient, web-accessible registration process for new customers to address urgent network problems and Progent charges by the minute with zero sign-up fees or minimums, so you are invoiced only for the assistance you receive. Experts available online include Cisco-qualified CCIEs, Microsoft-qualified MCSEs, and CISM-certified security engineers. Learn additional details about Progent's remote computer troubleshooting services.

  • On-site Service
    Progent offers on-site technical support for signed-up clients in larger cities in the U.S. Progent's on-site support technicians can work in tandem with Progent's online support engineers to deliver small and midsize businesses the ideal combination: in-person service technicians when you require them as well as the remote expertise of Progent's worldwide team of IT engineers, security specialists, and business software programmers. The response time for in-person service visits is typically less than one business day. There is no start-up or retainer fee for becoming a Progent customer for onsite service. Learn more details about how and why to sign up for Progent's onsite computer service.

  • Phone Support
    Progent's Help Desk Outsourcing Services are intended for all businesses and local governments who need fast and reliable access to a professional Help Desk Call Center with efficient telephone assistance, online troubleshooting capability, and sufficient technical depth for all needed problem escalation. Because smaller businesses usually are constrained by tight IT funds and can spare scant management bandwidth for dealing with network support tasks, Progent's Contact Center Outsourcing Services can be the most cost-effective option to make sure that small business information systems are always up and running. Read more concerning Progent's Help Desk outsourcing services.

  • Consulting Expertise
    Progent provides small and midsize businesses budget-friendly access to world-class IT professionals who can provide assistance with critical products and technologies including Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Windows Server and application support, Cisco network infrastructure, company-wide network security engineering, non-stop it system design, virtual server strategies, plus configuration, customization and training for small business applications such as accounting, operations, management reporting, sales automation, and office productivity suites. Progent can help with one-time projects including site moves and massive software migrations, extended initiatives such as business information software programming and customization, relational database application development and administration support, and web development, on-going services including System Center 2012 Operations Manager support and Operations Manager 2016 consulting services for network monitoring and system management, or emergency services like data restoration and malware removal.

  • Application Hosting
    Progent can host key applications such as Exchange Server and MS SQL to provide small and midsize businesses with greater levels of dependability, security, and recoverability than is possible using the class of on-site data center that is practical for the majority of small and midsize organizations. Because Progent uses the same facilities that host the gear of many of the world's largest information technology companies, Progent can eliminate the expense of creating and managing the infrastructure required for enterprise-class environmental control, electrical backup, and redundant Internet connectivity. For hosted applications, Progent can also make sure that upgrades and revisions stay current, protection and performance is continually monitored, and systems are consistently archived and ready for complete and prompt recovery. Find out additional information concerning Progent's hosting for Microsoft Exchange Server and other critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting provides comprehensive hosting services for the entirety of a small or midsize organization's servers in an environment that not only provides the top degree of dependability and expandability but that is in addition simple for customers to transfer to a different support provider or to bring internally if your situation calls for it. Progent's Private Cloud hosting service is based on mature virtual server techniques that allow small businesses with mixed networks to save significantly on the costs of capital equipment, infrastructure support, and network management while achieving enterprise-class availability and an unparalleled degree of vendor options. In contrast to ordinary Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting covers all server-based applications in a single centrally managed solution, can support the multi- OS and loosely standardized networks common with smaller companies, and keeps control of the software in the client's hands so that moving to a new virtualized host is fast, reliable, and inexpensive. This avoids becoming a prisoner of a single hosting provider while still offering all the cost savings related to ASP and SaaS hosting services.

  • Hybrid Cloud Integration Consulting
    Progent offers advanced online consulting services to help businesses of all sizes connect their IT infrastructure with leading public clouds including Microsoft Azure and Amazon AWS. Progent can help your it team to plan and administer hybrid environments that can include Windows and Linux systems and apps in either cloud-centric solutions or in hybrid topologies that utilize on-premises IT assets as well as cloud services. To assist you to incorporate cloud services with networks, Progent can provide a range of public cloud integration support services that include Office 365 Exchange Online integration with on-premises Exchange, Microsoft Azure planning and deployment consulting, Amazon Web Services (AWS) cloud integration, and Amazon Web Marketing Service programming and troubleshooting. Progent has more than 15 years of background delivering advanced consulting support online, and Progent can help you successfully carry out your cloud integration projects quickly and affordably.
Progent's Low-Cost Managed Services for Information Assurance
Progent's low-cost ProSight portfolio of outsourced network management services is designed to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all facets of information assurance and compliance. ProSight managed services available from Progent include:
  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email security solution that uses the services and infrastructure of leading data security vendors to provide web-based management and world-class protection for all your inbound and outbound email. The hybrid structure of Progent's Email Guard managed service combines cloud-based filtering with an on-premises gateway appliance to provide advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based threats. ProSight Email Guard's cloud filter serves as a first line of defense and blocks most threats from making it to your security perimeter. This decreases your exposure to external threats and saves system bandwidth and storage space. ProSight Email Guard's onsite security gateway appliance adds a deeper level of inspection for inbound email. For outgoing email, the on-premises security gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and encryption. The on-premises security gateway can also assist Exchange Server to track and protect internal email that originates and ends inside your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus blocking, content filtering and data loss protection.

  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates cutting edge behavior-based analysis tools to defend endpoints and servers and VMs against new malware assaults like ransomware and file-less exploits, which routinely get by legacy signature-matching AV tools. ProSight Active Security Monitoring protects on-premises and cloud-based resources and provides a single platform to automate the complete malware attack progression including blocking, detection, containment, cleanup, and post-attack forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Data Protection Services: Managed Cloud Backup
    ProSight Data Protection Services provide small and medium-sized businesses a low cost and fully managed solution for secure backup/disaster recovery (BDR). For a fixed monthly cost, ProSight DPS automates and monitors your backup activities and allows rapid restoration of vital files, apps and virtual machines that have become unavailable or corrupted as a result of component failures, software glitches, disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local device, or mirrored to both. Progent's cloud backup specialists can deliver advanced expertise to configure ProSight Data Protection Services to to comply with government and industry regulatory requirements such as HIPPA, FINRA, and PCI and, whenever necessary, can assist you to restore your critical data. Learn more about ProSight DPS managed backup.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized organizations to map out, monitor, optimize and debug their networking hardware like routers, firewalls, and load balancers as well as servers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network diagrams are always updated, captures and manages the configuration information of almost all devices connected to your network, tracks performance, and generates notices when potential issues are discovered. By automating time-consuming management and troubleshooting activities, WAN Watch can cut hours off common chores like network mapping, reconfiguring your network, finding appliances that need critical software patches, or resolving performance problems. Find out more details about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management techniques to keep your network running at peak levels by tracking the health of vital computers that drive your information system. When ProSight LAN Watch uncovers a problem, an alert is sent automatically to your specified IT personnel and your assigned Progent consultant so that any potential issues can be resolved before they have a chance to disrupt productivity Find out more details about ProSight LAN Watch server and desktop monitoring service.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a secure Tier III data center on a fast virtual host configured and maintained by Progent's IT support professionals. With Progent's ProSight Virtual Hosting service model, the client owns the data, the operating system software, and the apps. Since the system is virtualized, it can be moved immediately to an alternate hardware solution without a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Learn more details about ProSight Virtual Hosting services.

Unique Advantages of Teaming with Progent
As a Microsoft Gold Certified Partner and Small Business Specialist, Progent is a recognized leader in supporting the core network software and productivity applications used by the majority of small and medium-size companies and local governments. As a Cisco-authorized partner, Progent also can provide expertise for an increasingly sophisticated collection of network products such as PIX and ASA firewalls, routers and switches, VoIP solutions, and wireless networking. In addition, Progent's CISSP-qualified security consultants, CISM-authorized security engineers, CISA-certified security audit consultants and GIAC-qualified information assurance professionals can provide a business-wide perspective on network protection and can assist with complex security programs such as SIEM solutions to help enterprises comply with industry guidelines and statutory regulations for network information protection and incident reporting.

The breadth and size of Progent's consulting staff offer a powerful array of advantages to customers wishing to increase the productivity of their information network within a reasonable budget. These advantages include:

  • Best Practices
    Progentís team of Microsoft and Cisco qualified consultants average more than a decade of real-world professional experience, at the front lines of IT support, executing a wide variety of technical tasks for an extensive array of businesses. Each Progent support professional shares a refined set of personal best practices which are incorporated into shared leading practices standards that Progent instills in its support staff. This ensures that you get not only world-class IT skills, but also a support engineer with field-tested approaches for resolving actual IT problems quickly. Read more details about Progent's best practices for network consulting.

  • Value Pricing Structure
    Progent's pricing model is to charge for online support and in-person help per minute. As a result, you owe just for delivered support. Progent does not demand a more expensive rate for after-hours or priority service, and Progent does not charge for travel except for urgent calls where on-site work is less than 4 hours. In addition, Progent applies no service activation charge and requires no retainer for services delivered during regular business hours. Many support organizations demand large minimum fees or charge in increments of a quarter hour or longer. Progent's one-minute pricing granularity avoids big bills for fast solutions. Another benefit of by-the-minute pricing is that your company are not tempted to allow minor issues to stay unaddressed until they grow into major ones. Find out more about Progent's value pricing for IT outsourcing.

  • Complete Reporting of IT Services
    Progent has created a comprehensive service reporting system that stores and organizes complete documentation for all billed services. Unlike many freelance consultants or small service organizations who provide scant documentation or specifics of tasks performed, each service provided by Progent is accompanied by full documentation. Every Progent consultant has use of the service documentation given by every staff member to every customer. The discipline of documenting and organizing service activity results in more efficient service and eliminates a variety of common problems such as when a service client is virtually held captive to a consultant who wonít let go of vital service information. Find out more details concerning Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent practices knowledge transfer from Progent's support experts to customers. By teaching customers to deal with problems that are within their scope, Progent can concentrate on delivering hard-to-find services where Progent faces little competition. Small companies who work with independent service providers or who employ internal IT staffs gain when Progent passes on knowledge about new technology and proven processes to make their networks more reliable, protected, and efficient. Learn more details about Progent's knowledge transfer services.

Contact Progent
If your West Valley City, Utah company wants to contact Progent about network outsourcing, consulting, or tech support, phone 800-993-9400 or visit Contact Progent.

Immediate Online Network Help
For immediate remote assistance, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).

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