Affordable Computer Help from Microsoft Certified Professionals for Businesses in West Valley City, UT
By offering world-class know-how when you need it, providing in-depth knowledge for critical business applications, offering innovative services like virtual server hosting, invoicing solely for services delivered, and requiring no setup fees or retainers for standard services, Progent helps you to increase the business value of your It system and minimize service expenses. Progent appreciates that network protection, dependability, and efficiency are as important to small companies as to large corporations but that small companies lack the economy of scale to spend aggressively in computer technology and internal support groups. Progent's basic value proposition is that no IT consulting firm can match Progent's ability to deliver the IT support expertise your business needs when you require it and at a cost you can afford.

For mid-size and large companies, Progent offers co-sourcing and project management support to reinforce the technical skills of your in-house network service team. This can reduce expenses and help meet schedules for big projects like application programming, disaster recovery planning, network security audits, merging datacenters, or software migrations and upgrades.

Progent can in addition offer access to accredited experts to help your company to design and implement your cloud computing strategy.

Key Technical Areas Serviced by Progent for West Valley City, Utah Businesses
As a Microsoft-certified Partner consulting firm with a large group of Cisco certified CCIE network infrastructure consultants and Apple Computer accredited consultants, Progent provides urgent troubleshooting and affordable remote consulting to West Valley City, UT businesses for a broad range of information technologies such as:

Service Delivery Alternatives Available for West Valley City, Utah Companies
Progent offers a variety of alternatives for providing small companies with cost-effective computer services for troubleshooting, system architecture, hosting, and network management. Progent's paradigm for providing network support is built on the Help Desk Call Center structure familiar to larger IT organizations. Progent's Help Desk Call Center Service Model ensures rapid response, comprehensive activity records, reliable follow-through, and tight expense monitoring across an array of IT service delivery alternatives that include online repairs, in-person help, high-end consulting, plus server and application hosting.

  • Remote Service
    Progentís Technical Response Center offers urgent and routine remote assistance for Microsoft Windows, Linux, Apple, and Cisco-powered systems in the United States and globally. Progent's seasoned support professionals can assist customers to troubleshoot and fix network issues without the expense or delay of travel for onsite service visits. The background of Progent's network engineers makes it possible to handle most network problems quickly. For the most challenging problems, Progent's depth of knowledge allows the support team to escalate support calls to advanced subject matter experts. Progent offers a convenient, web-accessible signup procedure for new clients to accommodate urgent network problems and Progent bills per minute with zero startup charges or time minimums, so you are invoiced only for the assistance you receive. Specialists you can access online include Cisco-certified CCIE network engineers, Microsoft-qualified MCSE consultants, and GIAC-certified security engineers. Learn additional information concerning Progent's remote computer troubleshooting services.

  • On-site Support
    Progent provides onsite computer support for signed-up clients in larger cities in the U.S. Progent's on-site service personnel can work in conjunction with Progent's online support engineers to give small companies the best of both worlds: hands-on service technicians when you require them plus the on-line help of Progent's seasoned team of IT engineers, security professionals, and business application developers. The wait time for in-person support visits is typically under 24 hours. Progent requires no start-up or retainer fee for becoming a Progent client for on-premises service. Learn more about how and why to sign up for Progent's onsite network support services.

  • Help Desk Call Center
    Progent's Help Desk Call Center Outsourcing Services are intended for small and midsize businesses and local governments who require prompt and dependable access to a professional Helpdesk with effective telephone assistance, remote troubleshooting capability, and sufficient technical strength for all needed escalation. Since smaller businesses typically are constrained by tight information technology budgets and can spare scant management attention for handling network support, Progent's Helpdesk Outsourcing Services could be the most cost-effective way to ensure that business information systems are always up and running. Learn more concerning Progent's Contact Center services.

  • IT Consulting Services
    Progent offers small and midsize companies affordable access to world-class IT professionals who can deliver assistance with vital technologies such as Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server support, Cisco network architecture, company-wide network protection consulting, non-stop network consulting, server virtualization strategies, plus integration, programming and training for small business applications including accounting, operations, management reporting, CRM, and office productivity software. Progent can provide assistance with one-shot projects such as office relocations and massive software upgrades, longer term projects like management reporting software programming and support, relational database software programming and DBA support, and web design, continuing services such as System Center 2012 Operations Manager expertise and Operations Manager 2016 consulting for network health monitoring and network administration, or urgent response like disaster recovery and virus cleanup.

  • Application Server Hosting
    Progent offers hosting for key applications such as Microsoft Exchange Server and SQL Server in order to provide small and midsize companies with higher levels of dependability, protection, and recoverability than is possible using the type of in-house data center that is achievable for the majority of small and midsize businesses. Since Progent uses the same facilities that host the gear of some of the planet's biggest IT companies, Progent can eliminate the expense of creating and maintaining the infrastructure required for enterprise-class cooling, power backup, and redundant Internet connectivity. For managed application servers, Progent can also ensure that patches and revisions remain current, protection and efficiency is constantly monitored, and systems and data files are consistently backed up and ready for complete and rapid recovery. Find out additional information concerning Progent's hosting for Exchange Server and other critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting offers comprehensive hosting services for the entirety of a small or midsize organization's servers in a setting that not only delivers the top level of dependability and expandability but that is in addition convenient for clients to transfer to a different service provider or to bring in-house when your circumstance warrants it. Progent's Private Cloud hosting is based on tested virtual server technologies that permit companies with multi-vendor networks to save dramatically on the costs of capital equipment, infrastructure support, and IT administration while achieving world-class dependability and an unprecedented level of vendor options. Unlike conventional SaaS hosting offerings, Progent's Private Cloud Hosting covers all server-based software in a single centrally administered solution, can handle the multi- OS and loosely standardized networks typical of small companies, and retains control of the software licenses in the client's possession so that moving to a different virtualized host is fast, reliable, and affordable. This eliminates ending up a prisoner of a specific hosting service while still providing all the cost savings associated with ASP and SaaS hosting services.

  • Hybrid Cloud Planning and Integration Services
    Progent offers advanced remote support to help businesses of all sizes connect their information networks with popular public cloud platforms such as Microsoft Azure and Amazon Web Services (AWS). Progent can help you to design and administer cost-effective environments that support Windows and Linux systems and apps in either cloud-only solutions or in hybrid topologies that combine local IT assets as well as public clouds. To assist you to integrate public clouds with networks, Progent offers a range of cloud integration support services that include Office 365 integration solutions with on-premises Exchange, Microsoft Azure design and integration services, Amazon Web Services cloud integration, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has more than 15 years of experience providing advanced consulting expertise online, and Progent can make sure you complete your cloud migration initiatives on schedule and within your budget.
Progent's Flat-rate Managed Services for Outsourcing Network Management
Progent's affordable ProSight suite of network management outsourcing services is designed to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all facets of information assurance. ProSight managed services available from Progent include:
  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes cutting edge behavior-based analysis technology to guard endpoints as well as physical and virtual servers against modern malware assaults such as ransomware and file-less exploits, which easily evade legacy signature-based anti-virus products. ProSight Active Security Monitoring protects local and cloud resources and offers a unified platform to automate the entire threat lifecycle including filtering, identification, mitigation, remediation, and post-attack forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Unified Endpoint Security
    Progent's ProSight Enhanced Security Protection services deliver ultra-affordable in-depth protection for physical servers and virtual machines, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses contextual security and advanced machine learning for continuously monitoring and responding to cyber assaults from all vectors. ProSight ESP delivers firewall protection, penetration alerts, device control, and web filtering via leading-edge technologies packaged within a single agent accessible from a single control. Progent's data protection and virtualization experts can help your business to design and implement a ProSight ESP deployment that meets your company's specific requirements and that helps you achieve and demonstrate compliance with legal and industry information protection standards. Progent will assist you define and implement policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that require immediate action. Progent's consultants can also help your company to set up and test a backup and restore solution like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange filtering.

  • ProSight Data Protection Services: Managed Cloud Backup
    ProSight Data Protection Services from Progent provide small and mid-sized organizations a low cost end-to-end service for reliable backup/disaster recovery (BDR). For a fixed monthly rate, ProSight Data Protection Services automates and monitors your backup processes and enables rapid recovery of critical data, applications and virtual machines that have become lost or corrupted due to hardware breakdowns, software bugs, natural disasters, human error, or malware attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local storage device, or to both. Progent's backup and recovery consultants can deliver world-class support to configure ProSight DPS to be compliant with regulatory standards like HIPPA, FINRA, PCI and Safe Harbor and, whenever necessary, can help you to restore your business-critical information. Read more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for smaller businesses to map, monitor, reconfigure and debug their networking appliances such as switches, firewalls, and load balancers plus servers, printers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that infrastructure topology diagrams are kept updated, copies and displays the configuration information of almost all devices on your network, monitors performance, and sends alerts when problems are discovered. By automating tedious management processes, ProSight WAN Watch can cut hours off common tasks such as making network diagrams, reconfiguring your network, finding appliances that require critical updates, or identifying the cause of performance issues. Find out more details about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email security solution that incorporates the services and infrastructure of top information security companies to deliver web-based control and comprehensive security for your inbound and outbound email. The hybrid architecture of Progent's Email Guard integrates a Cloud Protection Layer with a local security gateway device to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based threats. ProSight Email Guard's cloud filter acts as a preliminary barricade and blocks most threats from reaching your network firewall. This decreases your exposure to external threats and conserves network bandwidth and storage space. ProSight Email Guard's onsite gateway device adds a deeper level of inspection for incoming email. For outgoing email, the local gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and encryption. The local security gateway can also help Microsoft Exchange Server to track and protect internal email traffic that stays inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, content filtering and data loss prevention.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management technology to help keep your IT system operating efficiently by checking the health of vital assets that drive your business network. When ProSight LAN Watch detects a problem, an alarm is sent immediately to your designated IT management personnel and your assigned Progent consultant so that any potential problems can be resolved before they have a chance to impact productivity Learn more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a protected fault tolerant data center on a fast virtual host set up and maintained by Progent's IT support experts. With Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS software, and the apps. Since the environment is virtualized, it can be moved immediately to a different hardware solution without requiring a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, your business is not tied one hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, find and safeguard information related to your network infrastructure, processes, business apps, and services. You can instantly find passwords or serial numbers and be warned automatically about upcoming expirations of SSL certificates or domains. By cleaning up and managing your IT infrastructure documentation, you can eliminate up to 50% of time thrown away searching for vital information about your IT network. ProSight IT Asset Management features a centralized location for storing and sharing all documents related to managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and relating IT information. Whether youíre making improvements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the information you require as soon as you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost way for small and mid-size organizations to obtain an unbiased evaluation of the overall health of their network. Based on a selection of the leading remote monitoring and management (RMM) tools in the industry, and overseen by Progent's world-class group of information technology experts, ProSight Network Audits help you see how closely the configuration of your essential infrastructure assets adhere to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver instant ROI like a more manageable Active Directory environment. Both versions also include one year of state-of-the-art remote network monitoring and management. Benefits can include simpler management, better compliance with information security requirements, higher utilization of network resources, quicker problem resolution, more dependable backup and restore, and less downtime. Learn more about Progent's ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service centered on a brief interview with a Progent information assurance expert. The fact-finding interview is intended to assess your company's ability to block or recover rapidly from a ransomware attack. Progent will consult with you personally to collect information about your existing antivirus tools and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can follow industry best practices to build an efficient AV and backup environment that meets your business requirements. For additional information, refer to Progent's ProSight Ransomware Preparedness Report Service.

Why Progent Offers the Right Choice for West Valley City, Utah Small Businesses
Progent's staff size, breadth and depth of information technology expertise, and familiarity with corporate network support enable small and midsize companies to sidestep the pitfalls related to over dependence on thinly staffed service firms or freelance consultants.

Teaming with Progent enables your business to:

  • Avoid Excessive Reliance on Individual Support Consultants
    For IT services, small businesses often rely heavily on independent consultants. Though freelance service engineers carry lower overhead than larger IT service organizations and can afford to bill apparently smaller rates, individuals are often unable to react quickly to critical situations. If an independent engineer is occupied with another client, ill, on vacation, or in class, the lack of replacement personnel may require your company to go without help in case of a crisis. As your small business expands, system downtime or difficulties with critical applications become more expensive. The dollars you believed you were saving on a freelancer can disappear fast due to lower productivity. In addition, when freelance engineers confront unfamiliar problems, the unavailability of a big consulting team to fall back on for help requires them to learn in place while your business ends up footing the costs for their ongoing education.

  • Have Access to Experts in Complex IT Solutions
    Many smaller service firms or freelance consultants who concentrate on small business network consulting may excel at providing routine fixes but lack the background to deal efficiently with complicated network environments that have a variety of operating systems, multiple offices, Voice over IP systems, mobile clients, interconnected financial and analytical software, eCommerce, and custom line-of-business applications. Progent's experience with worldwide companies and Progent's large group of experts can benefit your company because big-company environments are inherently complicated, support problems demand in-depth knowledge in numerous technical disciplines, and achieving a high level of robustness, reliability, and protection requires industry-tested best practices.

  • Build a Firm Basis for Seamless Growth
    Small companies often start with a network cobbled together on a shoestring budget. Lacking a strong basis, a series of band-aid repairs commonly get piled on top of a tenuous structure. As a company evolves, reliability and expandability problems can obstruct the productivity of the organization. These environments need proper assessment, smart strategic planning, and broad-based experience to upgrade to an IT infrastructure that will provide the solid basis to meet critical business requirements and ease future expansion.

  • Partner with Solution Finders, Not Product Vendors
    Smaller businesses need guidance and education to work through an ever more complicated array of technology options available for enabling business growth and enhancing productivity. They do not need an IT engineer or support firm that tries to sell them products. Progent avoids conflicts of interest by not reselling hardware and software. Progent sells services and expertise exclusively. This permits Progent to align consulting services with the genuine needs of customers. Combining IT consulting and product selling can lead to a situation where the proposed solution is based on a preselected technology rather than being based on the actual needs of a small business.

Get in Touch with Progent
If your West Valley City, Utah business needs to contact Progent about network outsourcing, consulting, or tech support services, phone 800-993-9400 or go to Contact Progent.

Fast Online Network Support
For fast online help, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).
















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