Quick, Affordable Remote Computer Troubleshooting for West Valley City, Utah Small Companies
For more than two decades, Progent has focused on delivering world-quality network support services to clients with small-company budgets. Progent has built a powerful service system that features a cost-effective, seamless virtual office network, custom remote troubleshooting tools, a large pool of engineers certified in a broad array of technical practice areas, a Help Desk Call Center operational structure that promotes responsiveness and ensures follow-up, a global group of on-line service professionals, in-person support availability for the majority of most zip codes in the U.S., and a company culture focused on solving network problems in the shortest time and at the least cost to customers.

For larger businesses, Progent offers co-sourcing and project management support to add to the subject matter expertise of your internal network service staff. This can save money and help meet schedules for big IT initiatives such as software development, disaster recover/business continuity planning, security audits, office consolidations, or software migrations.

Progent can in addition provide the services of accredited experts to assist your company to plan and execute a sensible cloud strategy.

Popular Areas of Expertise Serviced by Progent's Consultants for Businesses in West Valley City, Utah
Progent's national group of industry certified support professionals offers help for all facets of information technology used by organizations of any size. Practice areas served by Progent in and around West Valley City include:

Support Delivery Alternatives for West Valley City, Utah Businesses
Progent has a variety of alternatives for providing small and midsize businesses and local governments with affordable computer services for technical support, system architecture, hosting, and network administration. Progent's paradigm for providing network support services is built on the Help Desk operational structure common to larger IT organizations. Progent's Help Desk Support Mechanism ensures rapid response, comprehensive activity records, consistent follow-through, and strict cost monitoring for an array of network service delivery alternatives that include remote repairs, on-premises support, high-end consulting, plus server hosting.

  • Online Support
    Progentís Technical Response Center (TRC) provides urgent and scheduled remote support for Microsoft Windows, Linux, Apple, and Cisco-based environments in the U.S. and worldwide. Progent's certified service professionals can assist clients to analyze and fix hardware and software issues without the cost or time loss of travel for onsite support calls. The background of Progent's network consultants allows them to handle most IT issues rapidly. For the toughest issues, Progent's depth of expertise allows the support team to escalate troubleshooting tasks to world-class specialists. Progent offers a convenient, web-accessible registration procedure for new customers to accommodate urgent situations and Progent bills per minute with zero startup fees or time minimums, so you pay only for the assistance you receive. Experts available remotely include Cisco-qualified CCIE network engineers, Microsoft-qualified MCSE consultants, and CISSP-certified security professionals. Learn more details about Progent's remote network troubleshooting expertise.

  • On-site Support
    Progent offers onsite technical support for registered clients in major metropolitan areas in the U.S. Progent's on-site service technicians can operate in tandem with Progent's remote support engineers to deliver small companies the best of both worlds: onsite service technicians when you need them as well as the on-line help of Progent's worldwide staff of network engineers, security specialists, and business application programmers. The wait time for in-person support calls is typically less than one business day. Progent requires no sign-up or retainer fee for registering as a Progent customer for on-premises support. Find out more details about how and why to sign up for Progent's onsite computer service.

  • Phone Support
    Progent's Help Desk Call Center Outsourcing Services are designed for all businesses who need prompt and dependable support from a professional Helpdesk with effective telephone assistance, online troubleshooting tools, and sufficient technical strength for full escalation. Because smaller businesses typically have tight information technology funds and can spare little management attention for handling IT support tasks, Progent's Contact Center Services can be the most efficient option to make sure that small business information networks are always up and running. Read more details about Progent's Helpdesk outsourcing services.

  • Consulting Expertise
    Progent provides small and midsize businesses budget-friendly availability of world-class IT professionals who can deliver help with vital technologies including Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server and application expertise, Cisco network architecture, company-wide network protection consulting, fault tolerant network engineering, server virtualization solutions, plus integration, programming and training for business programs including accounting, ERP, business analytics, sales automation, and productivity packages. Progent can provide assistance with one-time projects such as site moves and massive system migrations, extended initiatives such as management information application programming and customization, relational database application development and administration services, and web development, on-going support such as System Center 2012 Operations Manager support and SCOM 2016 consulting for network monitoring and system management, or emergency response like disaster recovery and malware cleanup.

  • Application Hosting
    Progent offers hosting for key business applications like Exchange and Microsoft SQL Server to provide small businesses with greater degrees of availability, protection, and recoverability than is possible with the class of internal data center that is realistically affordable for the majority of small and midsize organizations. Since Progent uses the same facilities that support the equipment of some of the world's biggest information technology companies, Progent can eliminate the investment in building and maintaining the infrastructure required for world-class environmental control, electrical failover, and uninterruptible Internet access. For managed applications, Progent can also ensure that upgrades and revisions remain current, protection and performance is continually tracked, and systems and data files are consistently archived and ready for complete and rapid recovery. Find out more about Progent's hosting services for Exchange and other mission-critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting provides complete hosting services for all of a small or midsize organization's production servers in an environment that not only delivers the highest level of fault-tolerance and expandability but that is in addition convenient for customers to transfer to a different support firm or to move in-house whenever your situation warrants it. Progent's Private Cloud hosting is founded on mature virtual server technologies that permit companies with mixed networks to save significantly on the costs of capital equipment, infrastructure support, and network management while achieving enterprise-class reliability and an unprecedented level of vendor independence. In contrast to conventional Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting Service covers all server-centric software in a single centrally managed service, can handle the multi- platform and non- standardized environments typical of small companies, and retains control of the software licenses in the client's hands so that migrating to a new virtual host is fast, safe, and affordable. This eliminates ending up a captive to a single hosting provider while still offering all the economies related to SaaS hosting services.

  • Hybrid Cloud Integration Consulting Services
    Progent offers expert remote support to help organizations of all sizes connect their networks with leading public cloud platforms including Microsoft Azure and Amazon Web Services. Progent can assist your it team to design and administer hybrid ecosystems that can include Windows and Linux systems and apps in either cloud-centric systems or in hybrid architectures that combine on-premises resources as well as cloud services. To help you to incorporate public clouds with networks, Progent offers a variety of cloud integration support services such as Office 365 integration solutions with on-premises installations of Exchange, Azure design and integration services, Amazon Web Services (AWS) cloud migration, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has over 15 years of background providing high-level consulting support remotely, and Progent can make sure you complete your cloud migration projects on schedule and affordably.
Progent's Fixed-price Managed Services for Information Assurance
Progent offers a portfolio of affordable, fixed-price monthly services designed to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all facets of information assurance and compliance. Managed services offered by Progent include:
  • Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    Email Guard is Progent's email security platform that uses the technology of leading information security companies to provide web-based control and world-class protection for your inbound and outbound email. The hybrid structure of Email Guard managed service combines a Cloud Protection Layer with an on-premises gateway device to offer complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based threats. The Cloud Protection Layer serves as a first line of defense and keeps the vast majority of threats from making it to your security perimeter. This decreases your exposure to inbound attacks and conserves system bandwidth and storage space. Email Guard's on-premises gateway device provides a further level of inspection for inbound email. For outgoing email, the on-premises gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and encryption. The onsite security gateway can also help Microsoft Exchange Server to track and safeguard internal email that stays inside your security perimeter. Find out more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data leakage protection.

  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes next generation behavior-based machine learning technology to defend endpoints and servers and VMs against modern malware assaults such as ransomware and file-less exploits, which routinely evade traditional signature-matching AV tools. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and provides a single platform to manage the complete malware attack lifecycle including filtering, detection, containment, remediation, and post-attack forensics. Top features include single-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight DPS: Managed Backup
    ProSight Data Protection Services offer small and medium-sized businesses a low cost and fully managed service for secure backup/disaster recovery (BDR). Available at a low monthly rate, ProSight Data Protection Services automates and monitors your backup processes and enables rapid restoration of critical data, applications and VMs that have become unavailable or corrupted as a result of component breakdowns, software glitches, disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images. Critical data can be backed up on the cloud, to a local device, or mirrored to both. Progent's BDR specialists can deliver advanced expertise to set up ProSight DPS to be compliant with regulatory standards like IPPA, FIRPA, PCI and Safe Harbor and, whenever needed, can assist you to recover your critical data. Read more about ProSight Data Protection Services managed cloud backup and recovery.

Why Progent Is the Smart Choice for West Valley City, Utah Businesses
Progent's staff size, scope of technical skill, and experience with enterprise network consulting enable small and midsize companies to sidestep the pitfalls associated with excessive dependence on small service organizations or individual engineers.

Working with Progent's Experts allows your company to:

  • Prevent Excessive Reliance on Freelance Support Consultants
    For network services, small businesses sometimes depend excessively on freelance engineers. Although freelance support engineers have lower overhead than larger support firms and can afford to charge nominally lower rates, individuals are sometimes unable to react rapidly to urgent network problems. If an independent consultant is occupied with different client, ill, on travelling, or in training, the lack of backup staff may require your business to go without assistance during a crisis. The more your company grows, system unavailability or problems with critical applications get more costly. The dollars you thought you were conserving on a freelancer can be eaten up fast due to lost productivity. In addition, when independent consultants confront new technologies, the lack of a large consulting team to depend on for assistance requires them to train on the job while your company ends up with the bill for their ongoing training.

  • Gain Access to Experts in Sophisticated Network Solutions
    Many small support organizations or freelance engineers who concentrate on small company network consulting are capable of delivering connect-the-dots solutions but lack the seasoning to work efficiently with complex IT environments with a variety of platforms, multiple sites, VoIP systems, mobile clients, integrated financial and operational applications, eCommerce, and specialized business applications. Progent's background with worldwide companies and Progent's large team of specialists can be valuable to your business because enterprise networks are inherently complicated, support issues require thorough understanding of in numerous technical areas, and achieving an acceptable level of stability, availability, and security calls for industry-tested leading practices.

  • Create a Solid Basis for Growth
    Small companies typically begin with a network cobbled together on a shoestring budget. Lacking a proper architecture, a series of band-aid fixes often get tossed on top of a weak structure. As a company evolves, reliability and scalability problems can obstruct the productivity of the business. These environments require thorough evaluation, smart business planning, and broad-based expertise to migrate to a network infrastructure that can act as the reliable basis to meet critical business needs and ease future growth.

  • Partner with Solution Providers, Not Product Resellers
    Smaller companies require direction and insight to work through an increasingly complex array of IT options available for accelerating growth and enhancing productivity. Businesses do not need a network engineer or support organization that tries to promote a product. Progent avoids conflicted motives by not selling hardware and software. Progent offers consulting and services exclusively. This allows Progent to match technical services with the real needs of customers. Mixing network support and product selling can result in a situation where the recommended solution is built around a predetermined vendor rather than being based on the actual needs of a customer.

How to Contact Progent
If your West Valley City, Utah company wants to contact Progent to ask about IT outsourcing, consulting, or technical support services, phone 800-993-9400 or visit Contact Progent.

Fast Remote Technical Help
For fast online technical support, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).
















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