Low-cost Computer Troubleshooting from Microsoft and Cisco Certified Experts for Companies in Westminster, CO
By offering world-class know-how when you require it, making available in-depth expertise for key business applications, providing innovative services such as virtual data center hosting, billing only for services delivered, and charging no setup or retainer fees for standard services, Progent allows your company to maximize the competitive value of your information system and reduce support expenses. Progent understands that network security, reliability, and performance are as critical to small companies as to major enterprises but that smaller companies don't have the leverage to spend heavily in information technology and internal service staffs. Progent's basic value proposition is that no IT support organization can equal Progent's ability to deliver the network support expertise your company requires when you need it and at prices you can afford.

For medium-size and enterprise companies, Progent can provide co-sourcing and project management services to reinforce the technical skills of your in-house IT service personnel. This can reduce expenses and help meet schedules for major projects such as software programming, disaster recover/business continuity planning, security evaluations, merging datacenters, or software migrations.

Progent can in addition provide the services of accredited experts to help your company to design and execute a sensible cloud strategy.

Main Practice Areas Supported by Progent for Business Networks in Westminster, Colorado
Progent offers the support of accredited consultants for all aspects of business network technology found in small organizations. Products and technologies supported by Progent's consultants include:

Support Delivery Alternatives for Westminster, Colorado Businesses
Progent offers a variety of alternatives for providing small businesses and local governments with affordable IT services for troubleshooting, system architecture, hosting services, and network management outsourcing. Progent's model for providing network support is built on the Call Center structure familiar to larger IT groups. Progent's Contact Center Service Model promotes fast support, comprehensive service records, consistent follow-up, and strict cost control across a range of IT service delivery modes that include online repairs, on-premises help, top-level consulting, plus server hosting.

  • Remote Service
    Progentís Technical Response Center (TRC) offers urgent and scheduled online support for Microsoft Windows, Linux, Apple Mac, and Cisco-powered environments in the United States and globally. Progent's certified service experts can assist clients to analyze and repair hardware and software issues without the expense or delay of travel for onsite support visits. The background of Progent's network engineers makes it possible to handle the majority of IT problems quickly. For the most complex issues, Progent's depth of knowledge makes it possible to escalate troubleshooting tasks to world-class subject matter experts. Progent provides a convenient, web-accessible signup procedure for new customers to address emergency network problems and Progent charges per minute with no sign-up charges or minimums, so you pay only for the help you receive. Specialists you can access online include Cisco-qualified CCIE network engineers, Microsoft-qualified MCSEs, and CISA-certified security professionals. Find out more information concerning Progent's online computer support services.

  • On-site Support
    Progent offers onsite technical support for registered clients in larger cities in the U.S. Progent's on-site service technicians can work in conjunction with Progent's online service experts to give small and midsize businesses the best of both worlds: onsite support technicians when you need them as well as the on-line expertise of Progent's worldwide staff of network engineers, security specialists, and business software developers. The response time for on-site support visits is usually under 24 hours. Progent requires no start-up or retainer charge for becoming a Progent customer for on-premises service. Learn more details about how to sign up for Progent's in-person computer support.

  • Help Desk Call Center
    Progent's Helpdesk Outsourcing Services are intended for small and midsize companies who need fast and reliable support from a professional Contact Center with effective telephone assistance, online troubleshooting tools, and sufficient technical strength for all needed escalation. Since small and midsize businesses usually have limited IT budgets and can provide scant executive bandwidth for dealing with IT support, Progent's Help Desk Call Center Services can be the most efficient option to ensure that business computer systems stay up and running. Learn more details concerning Progent's Helpdesk services.

  • IT Consulting Services
    Progent offers small and midsize businesses affordable availability of world-class consultants who can deliver help with vital products and technologies including Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Windows Server support, Cisco network design, company-wide network protection engineering, non-stop network engineering, virtual server strategies, plus configuration, programming and support for small business software such as financials, ERP and MRP, management reporting, sales automation, and office productivity software. Progent can provide assistance with short-term projects including office relocations and massive system upgrades, longer term initiatives like management analytics software development and customization, database software programming and administration services, and web development, on-going support including Microsoft System Center 2012 Operations Manager expertise and SCOM 2016 consulting services for network monitoring and network management, or emergency services like data restoration and malware cleanup.

  • Application Hosting
    Progent offers hosting for mission-critical applications like Microsoft Exchange Server and Microsoft SQL Server to provide small and midsize companies with higher degrees of reliability, protection, and recoverability than is feasible using the class of in-house data center that is achievable for the majority of small companies. Because Progent uses the same facilities that host the gear of many of the planet's largest IT companies, Progent can eliminate the investment in building and maintaining the infrastructure needed for world-class environmental control, electrical failover, and redundant Internet access. For managed applications, Progent can also ensure that upgrades and revisions remain updated, security and efficiency is constantly tracked, and systems are regularly archived and available for full and rapid recovery. Learn more about Progent's hosting for Exchange and other mission-critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting offers complete hosting for the entirety of a small or midsize organization's production servers in a setting that not only delivers the highest level of availability and scalability but that is also convenient for customers to transfer to another support provider or to move in-house when your circumstance calls for it. Progent's Private Cloud hosting is founded on mature virtualization technologies that permit companies with mixed networks to benefit dramatically on the expense of capital equipment, infrastructure support, and IT management while getting world-class dependability and an unprecedented degree of vendor alternatives. In contrast to ordinary SaaS hosting offerings, Progent's Private Cloud Hosting Service covers all server-based applications in one centrally managed solution, can handle the mixed- platform and non- standardized networks common with small companies, and keeps control of the software in the customer's hands so that moving to a new virtualized host is quick, safe, and affordable. This eliminates ending up a captive to a single hosting service while still providing all the cost savings associated with SaaS hosting services.

  • Hybrid Cloud Integration Consulting Services
    Progent offers expert remote consulting to help companies of any size integrate their networks with popular public clouds including Microsoft Azure and Amazon Web Services. Progent can assist your it team to design and administer hybrid environments that support Windows and Linux operating systems and apps in either cloud-only solutions or in hybrid network models that seamlessly combine on-premises IT assets as well as cloud services. To assist you to integrate cloud services with networks, Progent offers a range of public cloud integration services that include Office 365 integration solutions with on-premises Exchange deployments, Microsoft Azure design and deployment consulting, Amazon Web Services cloud integration, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has more than 15 years of background delivering high-level consulting support online, and Progent can help you complete your cloud integration initiatives quickly and affordably.
Progent's Flat-rate Managed Services for Outsourcing IT Management
Progent's affordable ProSight line of network monitoring and management services is intended to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all facets of information assurance. Managed services available from Progent include:
  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates next generation behavior-based machine learning tools to guard endpoint devices and physical and virtual servers against modern malware attacks such as ransomware and email phishing, which easily evade traditional signature-matching anti-virus tools. ProSight Active Security Monitoring protects on-premises and cloud-based resources and offers a single platform to manage the entire malware attack lifecycle including protection, infiltration detection, containment, cleanup, and post-attack forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service and automatic system-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Unified Endpoint Protection
    Progent's ProSight Enhanced Security Protection services deliver ultra-affordable multi-layer protection for physical and virtual servers, workstations, smartphones, and Exchange email. ProSight ESP utilizes contextual security and modern behavior analysis for continuously monitoring and responding to security threats from all attack vectors. ProSight ESP offers two-way firewall protection, penetration alerts, endpoint management, and web filtering via leading-edge tools incorporated within one agent managed from a single control. Progent's security and virtualization consultants can help you to design and configure a ProSight ESP deployment that addresses your company's unique requirements and that helps you achieve and demonstrate compliance with legal and industry information security regulations. Progent will assist you define and configure policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that require urgent action. Progent's consultants can also help you to set up and test a backup and disaster recovery solution such as ProSight Data Protection Services so you can get back in business rapidly from a destructive security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange email filtering.

  • ProSight DPS: Managed Cloud Backup and Recovery
    ProSight Data Protection Services provide small and mid-sized businesses a low cost end-to-end service for secure backup/disaster recovery (BDR). Available at a low monthly price, ProSight Data Protection Services automates and monitors your backup activities and enables rapid recovery of vital data, apps and VMs that have become unavailable or damaged due to component failures, software bugs, natural disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware images. Important data can be backed up on the cloud, to a local storage device, or to both. Progent's BDR specialists can deliver world-class expertise to set up ProSight DPS to to comply with regulatory requirements such as HIPPA, FINRA, and PCI and, when necessary, can assist you to recover your business-critical information. Find out more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized businesses to map out, monitor, optimize and debug their connectivity hardware such as routers and switches, firewalls, and load balancers as well as servers, endpoints and other networked devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch makes sure that network diagrams are kept updated, captures and displays the configuration of almost all devices on your network, monitors performance, and sends notices when potential issues are discovered. By automating complex management activities, ProSight WAN Watch can knock hours off ordinary tasks such as making network diagrams, reconfiguring your network, locating appliances that require important software patches, or identifying the cause of performance problems. Find out more details about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email security platform that incorporates the services and infrastructure of leading information security vendors to provide web-based control and comprehensive protection for all your inbound and outbound email. The hybrid architecture of Email Guard integrates cloud-based filtering with a local gateway appliance to offer advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The Cloud Protection Layer acts as a first line of defense and keeps the vast majority of threats from making it to your security perimeter. This decreases your exposure to external threats and conserves system bandwidth and storage space. ProSight Email Guard's onsite gateway appliance provides a deeper level of analysis for inbound email. For outgoing email, the on-premises security gateway provides AV and anti-spam protection, protection against data leaks, and encryption. The on-premises gateway can also help Exchange Server to monitor and protect internal email traffic that stays within your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus defense, email content filtering and data leakage prevention.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) technology to help keep your network running efficiently by tracking the state of vital computers that drive your business network. When ProSight LAN Watch uncovers an issue, an alarm is sent automatically to your designated IT management staff and your Progent consultant so any looming issues can be resolved before they have a chance to disrupt your network Find out more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a protected Tier III data center on a fast virtual host configured and maintained by Progent's network support experts. With the ProSight Virtual Hosting model, the client owns the data, the OS software, and the applications. Because the system is virtualized, it can be moved immediately to a different hosting environment without a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, you are not tied a single hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, retrieve and safeguard information about your network infrastructure, procedures, business apps, and services. You can instantly find passwords or serial numbers and be alerted automatically about impending expirations of SSL certificates or warranties. By updating and organizing your network documentation, you can save up to 50% of time wasted searching for vital information about your IT network. ProSight IT Asset Management includes a common repository for storing and collaborating on all documents related to managing your network infrastructure such as recommended procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and associating IT information. Whether youíre planning enhancements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the information you require as soon as you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable alternative for small and mid-size businesses to get an objective assessment of the health of their information system. Based on some of the top remote monitoring and management tools available, and supervised by Progent's world-class group of information technology professionals, ProSight Network Audits help you see how closely the deployment of your essential infrastructure assets adhere to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant benefits like a cleaner Active Directory system. Both also come with one year of state-of-the-art remote network monitoring and management (RMM). Benefits can include lower-cost network management, better compliance with information security standards, higher utilization of network resources, quicker problem resolution, more reliable backup and recovery, and less downtime. Learn more about ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service built around a brief interview with a Progent information assurance expert. The interview is intended to help assess your organization's preparedness either to block or recover quickly after a ransomware attack. Progent will consult with you personally to gather information concerning your existing security profile and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can apply best practices to build an efficient security and backup system that aligns with your company's requirements. For additional information, see Progent's ProSight Ransomware Preparedness Report Service.

Why Progent Is the Right Choice for Westminster, Colorado Businesses
Progent's size, scope of information technology expertise, and experience with enterprise IT support allow small and midsize companies to sidestep the problems associated with over dependence on thinly staffed service firms or freelance consultants.

Teaming with Progent allows your business to:

  • Prevent Over Reliance on Individual Support Consultants
    For network services, small companies often rely heavily on independent consultants. Although freelance service engineers carry lower overhead than more substantial IT service firms and can typically charge nominally smaller fees, they are frequently unable to respond rapidly to urgent situations. If an independent consultant is occupied with another customer, sick, on travelling, or in class, the absence of replacement personnel may force your company to wait for assistance in case of a crisis. The more your company expands, network downtime or difficulties with critical applications get more costly. The dollars you thought you were saving on a freelancer can evaporate quickly because of lower productivity. In addition, when independent consultants encounter unfamiliar problems, the unavailability of a large engineering group to count on for help requires them to train in place while your company ends up with the costs for their ongoing training.

  • Gain Access to Certified Professionals in Complex IT Solutions
    Many smaller support firms or freelance engineers specializing in small company network support may excel at delivering connect-the-dots fixes but lack the seasoning to work efficiently with complicated network infrastructures with a variety of platforms, numerous offices, Voice over IP systems, mobile workers, interconnected accounting and analytical applications, eCommerce, and specialized line-of-business applications. Progent's experience with worldwide companies and Progent's large team of specialists can benefit your business because enterprise environments are characteristically complicated, integration issues demand thorough knowledge in numerous technical areas, and reaching an acceptable level of stability, availability, and protection requires enterprise-proven processes.

  • Build a Solid Foundation for Seamless Growth
    Small businesses often begin with an IT system cobbled together on a tight budget. Without a proper basis, a sequence of ad hoc repairs often get piled onto of a weak structure. As a company evolves, reliability and expandability problems can hinder the productivity of the business. Such environments need proper assessment, intelligent strategic planning, and in-depth expertise to upgrade to an IT infrastructure that can act as the reliable basis to meet critical business needs and support future expansion.

  • Partner with Solution Providers, Not Product Resellers
    Smaller businesses require direction and insight to work through an increasingly complicated maze of IT options available for accelerating business growth and enhancing productivity. Businesses do not need a network consultant or support firm that attempts to sell them a product. Progent avoids conflicts of interest by not selling hardware and software. Progent provides services exclusively. This permits Progent to align consulting services with the real needs of customers. Combining IT support and product reselling can result in a situation where the recommended solution is based on a preselected technology instead of being driven by the actual requirements of a customer.

How to Contact Progent
If your Westminster, Colorado business wants to get in touch with Progent for IT outsourcing, consulting, or technical support, phone 800-993-9400 or refer to Contact Progent.

Fast Remote Network Assistance
For fast remote technical support, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).
















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