Westminster, CO Remote Support from World-class Computer Network Troubleshooting Experts
Progent's computer support services can deliver your Westminster, CO company budget-friendly and consistent support from Microsoft and Cisco certified computer engineers. By providing IT consulting help when you need it, offering advanced knowledge for mission-critical technologies, offering value-added services such as 24x7 network monitoring, and billing only for services you receive, Progent gives your Westminster, Colorado company an affordable alternative for maximizing the profitability of small-scale office information systems. If you maintain an on-premises system, rely on cloud resources, or manage a hybrid cloud/on-premises network, Progent is the intelligent choice for organizations and local governments to create and maintain a robust and secure IT network and to have quick availability of the experienced support usually restricted to corporations who are able to maintain a large in-house IT organization.

For medium-size and enterprise businesses, Progent can provide co-sourcing and project management support to add to the technical skills of your in-house IT service group. Co-sourcing can cut costs and minimize technical risks for big projects such as application design and development, business continuity preparedness, network security evaluations, office consolidations, or software migrations and upgrades.

Progent can also provide the services of certified experts to help your company to plan and execute a sensible cloud strategy.

Core Products and Technologies Supported by Progent's Consultants for Business Networks in Westminster, Colorado
Progent's nationwide group of industry certified support professionals provides support for all aspects of information technology used by organizations of any size. Practice areas supported by Progent in Westminster include:

Service Delivery Options for Westminster, Colorado Businesses
Progent has a selection of alternatives for providing small and midsize companies with affordable computer services for troubleshooting, system architecture, hosting services, and network management outsourcing. Progent's paradigm for delivering computer support is based on the Call Center structure familiar to larger IT organizations. Progent's Help Desk Support Mechanism promotes rapid support, comprehensive service records, dependable follow-through, and tight cost monitoring for an array of network service delivery modes that include online troubleshooting, in-person help, high-end consulting, as well as server hosting.

  • Remote Support
    Progentís Technical Response Center (TRC) offers emergency and scheduled remote support for Microsoft Windows, Linux, Apple Mac, and Cisco-powered environments in the United States and globally. Progent's certified service professionals can help customers to troubleshoot and fix hardware and software problems without the expense or delay of in-person service calls. The background of Progent's IT engineers allows them to handle most network problems rapidly. For the toughest issues, Progent's breadth of knowledge makes it possible to escalate troubleshooting tasks to advanced specialists. Progent offers a streamlined, web-based registration process for first-time customers to address urgent network problems and Progent charges per minute with zero sign-up charges or minimums, so you are invoiced only for the help you receive. Experts available online include Cisco-certified CCIEs, Microsoft-certified MCSE consultants, and CISSP-certified security professionals. Learn additional details about Progent's remote network troubleshooting expertise.

  • On-site Support
    Progent provides onsite technical support for registered clients in major metropolitan areas in the United States. Progent's on-site support personnel can operate in tandem with Progent's online support engineers to give small businesses the optimal solution: hands-on support technicians when you need them plus the remote help of Progent's seasoned team of IT consultants, security specialists, and business application programmers. The wait time for on-site service calls is usually under one business day. There is no sign-up or retainer charge for registering as a Progent client for onsite support. Find out more details about why to sign up for Progent's onsite network support.

  • Phone Support
    Progent's Help Desk Call Center Services are intended for all businesses who need prompt and dependable access to a professional Helpdesk with efficient phone support, remote repair tools, and sufficient technical depth for all needed problem escalation. Since smaller businesses usually have limited information technology funds and can spare little management bandwidth for handling network support, Progent's Contact Center Services could be the most efficient way to make sure that business computer systems are always productive. Read more details about Progent's Helpdesk services.

  • IT Consulting Services
    Progent offers small companies budget-friendly availability of world-class consultants who can provide help with vital technologies such as Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server expertise, Cisco network architecture, network protection consulting, high availability it system consulting, virtual server strategies, plus configuration, programming and support for small business applications such as financials, ERP, reporting, sales automation, and productivity packages. Progent can provide assistance with one-shot projects such as office moves and massive software migrations, extended initiatives like management reporting application programming and support, relational database software programming and administration services, and web development, on-going support such as Microsoft System Center 2012 Operations Manager (SCOM 2012) expertise and SCOM 2016 consulting for network health monitoring and network administration, or urgent services such as data restoration and malware removal.

  • Application Hosting
    Progent can host key business applications such as Exchange Server and Microsoft SQL Server in order to provide small and midsize companies with greater degrees of reliability, protection, and performance than is possible with the type of on-site data center that is realistically affordable for the majority of small and midsize businesses. Because Progent uses the same data centers that host the equipment of many of the planet's largest information technology organizations, Progent can save you the cost of creating and managing the infrastructure needed for enterprise-class cooling, power backup, and uninterruptible Internet access. For managed application servers, Progent can also make sure that upgrades and service packs stay current, security and performance is continually monitored, and systems are regularly archived and ready for complete and prompt restoration. Learn more about Progent's hosting services for Exchange Server and other critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting offers comprehensive hosting for all of a small or midsize company's production servers in an environment that not only provides the highest degree of dependability and extensibility but that is also convenient for customers to migrate to another support provider or to move in-house whenever your circumstance warrants it. Progent's Private Cloud hosting service is based on tested virtualization technologies that permit companies with multi-vendor networks to save dramatically on the expense of hardware, infrastructure support, and network administration while achieving world-class dependability and an unprecedented level of vendor options. Unlike conventional Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting Service covers all server-centric applications in a single centrally managed package, can support the multi- platform and loosely standardized environments typical of smaller companies, and keeps control of the software licenses in the customer's hands so that moving to a new virtual host is fast, reliable, and affordable. This avoids ending up a prisoner of a single hosting provider while still providing all the cost savings related to ASP and SaaS hosting alternatives.

  • Hybrid Cloud Integration Consulting
    Progent can provide expert remote consulting to help companies of all sizes integrate their networks with leading public cloud platforms including Microsoft Azure and Amazon Web Services. Progent can assist your it team to plan and administer hybrid environments that can include Windows and Linux operating systems and applications in either cloud-based solutions or in hybrid architectures that utilize physical resources along with public clouds. To assist you to integrate public clouds with physical datacenters, Progent can provide a range of cloud migration services that include Office 365 integration with on-premises Exchange deployments, Azure design and deployment services, Amazon Web Services cloud integration, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has over 15 years of background providing high-level consulting services online, and Progent can make sure you successfully carry out your cloud integration projects quickly and within your budget.
Progent's Fixed-price Managed Services for Outsourcing IT Management
Progent's value-priced ProSight line of managed services is intended to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all facets of information assurance and compliance. Managed services offered by Progent include:
  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring is an endpoint protection service that incorporates next generation behavior analysis technology to guard endpoints and servers and VMs against new malware assaults like ransomware and file-less exploits, which easily evade legacy signature-matching AV tools. ProSight Active Security Monitoring safeguards on-premises and cloud resources and offers a single platform to manage the complete malware attack lifecycle including filtering, identification, mitigation, remediation, and forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Unified Endpoint Security
    Progent's ProSight Enhanced Security Protection managed services offer affordable multi-layer security for physical and virtual servers, workstations, smartphones, and Microsoft Exchange. ProSight ESP utilizes adaptive security and modern behavior analysis for round-the-clock monitoring and reacting to cyber threats from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, endpoint management, and web filtering via leading-edge technologies packaged within a single agent accessible from a unified control. Progent's data protection and virtualization consultants can assist you to plan and configure a ProSight ESP deployment that meets your organization's specific requirements and that allows you prove compliance with government and industry information security regulations. Progent will assist you define and configure security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that call for urgent action. Progent's consultants can also help you to set up and test a backup and disaster recovery solution like ProSight Data Protection Services so you can recover rapidly from a potentially disastrous cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange email filtering.

  • ProSight DPS: Managed Cloud Backup and Recovery
    ProSight Data Protection Services provide small and mid-sized businesses an affordable and fully managed solution for secure backup/disaster recovery. Available at a low monthly rate, ProSight DPS automates and monitors your backup processes and enables rapid restoration of critical data, applications and VMs that have become lost or corrupted due to component failures, software bugs, disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local device, or mirrored to both. Progent's BDR specialists can provide world-class support to set up ProSight DPS to be compliant with government and industry regulatory requirements like HIPPA, FINRA, and PCI and, when needed, can assist you to recover your business-critical information. Read more about ProSight DPS Managed Backup.

  • ProSight WAN Watch: Network Infrastructure Management
    Progentís ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for smaller businesses to map out, track, enhance and troubleshoot their connectivity hardware such as switches, firewalls, and access points plus servers, client computers and other networked devices. Using cutting-edge RMM technology, WAN Watch makes sure that network maps are kept current, captures and manages the configuration of virtually all devices connected to your network, monitors performance, and generates alerts when potential issues are detected. By automating time-consuming management and troubleshooting processes, WAN Watch can knock hours off ordinary tasks such as network mapping, expanding your network, finding appliances that require critical updates, or identifying the cause of performance bottlenecks. Learn more details about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email filtering and encryption solution that incorporates the technology of top information security vendors to provide web-based management and world-class protection for your inbound and outbound email. The powerful structure of Email Guard managed service combines cloud-based filtering with an on-premises security gateway device to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne threats. ProSight Email Guard's cloud filter acts as a first line of defense and keeps the vast majority of unwanted email from reaching your network firewall. This reduces your exposure to inbound threats and conserves system bandwidth and storage space. ProSight Email Guard's on-premises security gateway appliance adds a deeper level of inspection for incoming email. For outgoing email, the local gateway offers AV and anti-spam filtering, protection against data leaks, and encryption. The local gateway can also help Microsoft Exchange Server to monitor and safeguard internal email traffic that originates and ends within your security perimeter. Find out more about Progent's Email Guard spam filtering, virus defense, content filtering and data leakage prevention.

  • ProSight LAN Watch: Server and Endpoint Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates advanced remote monitoring and management (RMM) technology to keep your network running efficiently by checking the state of vital assets that power your information system. When ProSight LAN Watch detects a problem, an alarm is sent immediately to your specified IT management staff and your Progent consultant so all potential issues can be resolved before they can impact your network Learn more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a protected fault tolerant data center on a high-performance virtual host configured and managed by Progent's IT support experts. Under the ProSight Virtual Hosting service model, the client retains ownership of the data, the OS platforms, and the apps. Since the environment is virtualized, it can be moved immediately to an alternate hosting solution without a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not tied one hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, find and protect data about your network infrastructure, processes, applications, and services. You can quickly find passwords or serial numbers and be warned about impending expirations of SSL certificates or warranties. By cleaning up and organizing your IT documentation, you can eliminate as much as half of time wasted trying to find critical information about your IT network. ProSight IT Asset Management features a centralized repository for holding and collaborating on all documents required for managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and associating IT information. Whether youíre planning enhancements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you need the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost way for small and mid-size businesses to obtain an objective evaluation of the overall health of their network. Powered by a selection of the top remote monitoring and management (RMM) tools in the industry, and overseen by Progent's certified group of IT experts, ProSight Network Audits help you see how well the configuration of your core network devices conform to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant ROI like a more manageable Active Directory (AD) system. Both versions also come with one year of state-of-the-art remote network monitoring and management (RMM). Benefits can include simpler network management, improved compliance with information security standards, more efficient utilization of network assets, faster problem resolution, more dependable backup and recovery, and less downtime. Read more about Progent's ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service built around a phone discussion with a Progent information assurance consultant. The interview is designed to assess your organization's preparedness either to stop or recover rapidly after a ransomware incident. Progent will work with you personally to collect information concerning your existing security profile and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can apply industry best practices to build a cost-effective AV and backup system that meets your company's needs. For more information, refer to The ProSight Ransomware Preparedness Report.

Why Progent Is the Right Choice for Westminster, Colorado Small Businesses
Progent's staff size, depth of information technology skill, and familiarity with corporate network support enable small and midsize companies to sidestep the problems associated with excessive reliance on small support organizations or independent consultants.

Working with Progent allows your business to:

  • Prevent Excessive Dependence on Individual Support Consultants
    For network support, small businesses often rely excessively on freelance consultants. Although individual service engineers carry lower expenses than more substantial IT service firms and can typically charge apparently smaller fees, freelancers are sometimes stretched to far to react quickly to urgent network problems. If an independent engineer is occupied with another client, sick, on travelling, or in class, the absence of backup personnel may force your business to wait for assistance in case of an emergency. As your company grows, system downtime or problems with critical applications become more expensive. The dollars you believed you were conserving on a freelancer can be eaten up quickly because of lower output. In addition, when independent engineers encounter new technologies, the unavailability of a big consulting group to count on for help requires them to train on the job while your organization winds up footing the costs for their ongoing education.

  • Gain Access to Expertise in Advanced Network Issues
    Many smaller service organizations or freelance engineers focused on small company IT consulting may excel at delivering connect-the-dots solutions but don't have the background to deal efficiently with complex network environments with a variety of operating systems, numerous sites, VoIP implementations, mobile workers, integrated accounting and operational applications, data-driven web sites, and custom business software. Progent's experience with global companies and Progent's extensive group of specialists can benefit your company because enterprise networks are inherently complex, integration problems require in-depth understanding of in many technical areas, and achieving an acceptable degree of stability, availability, and security requires industry-proven leading practices.

  • Create a Solid Basis for Growth
    Small businesses typically begin with a network cobbled together on a tight budget. Without a solid architecture, a series of improvised repairs often get thrown on top of a marginal structure. As a business grows, stability and expandability problems can hinder the productivity of the business. Such environments need proper evaluation, smart strategic analysis, and in-depth experience to upgrade to a network environment that will provide the reliable basis to meet current business needs and ease downstream expansion.

  • Team with Solution Providers, Not Product Vendors
    Smaller businesses need direction and insight to work through an ever more complex array of IT alternatives offered for accelerating growth and enhancing productivity. Businesses do not need an IT engineer or service organization that attempts to promote products. Progent eliminates conflicts of interest by not selling any products. Progent offers services and expertise exclusively. This allows Progent to align consulting services with the real needs of clients. Mixing IT consulting and product selling can result in a conflict where the recommended solution is based on a preselected technology rather than being based on the true requirements of a small business.

Contact Progent
If your Westminster, Colorado business wants to get in touch with Progent to ask about network outsourcing, consulting, or technical support, phone 800-993-9400 or see Contact Progent.

Immediate Online Network Help
For fast online support, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).
















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