Fast, Low-cost Online Network Support for Westminster, Colorado Small Companies
For more than two decades, Progent has specialized in providing world-quality IT support services to clients who have small-business IT budgets. Progent has developed a powerful service system that includes a low-overhead, seamless virtual office infrastructure, custom online repair tools, a large pool of engineers accredited in a wide range of technical practice areas, a Call Center service model that maximizes efficiency and ensures follow-through, a worldwide group of remote service professionals, in-person service dispatching for the majority of most zip codes in the United States, and a company culture committed to fixing network issues in the least time and at the least cost to clients.

For mid-size and large businesses, Progent can provide co-sourcing support to supplement the technical skills of your internal IT service team. This can reduce expenses and minimize technical risks for big projects like application design and development, disaster recover/business continuity preparedness, security evaluations, office consolidations, or software migrations and upgrades.

Progent can also offer access to accredited experts to help your business to design and implement your cloud strategy.

Primary Products and Technologies Supported by Progent for Westminster, Colorado Business Networks
As a Microsoft Gold Certified Partner computer support company with a world-class group of Cisco qualified CCIE networking consultants and Apple accredited consultants, Progent provides emergency troubleshooting and affordable remote consulting to Westminster, CO businesses for a broad array of computer technologies including:

Support Delivery Alternatives Available for Westminster, Colorado Companies
Progent has a variety of options for providing small companies with affordable computer services for troubleshooting, system architecture, hosting services, and IT management outsourcing. Progent's paradigm for providing IT support is based on the Call Center operational structure familiar to big IT organizations. Progent's Contact Center Support Model promotes rapid support, comprehensive service records, dependable follow-through, and strict cost control across an array of network service delivery modes that include online troubleshooting, on-premises support, top-level consulting, plus server and application hosting.

  • Online Support
    Progentís Technical Response Center (TRC) offers urgent and routine remote service for Windows, Linux, Apple, and Cisco-based systems in the United States and worldwide. Progent's seasoned service experts can assist clients to analyze and repair hardware and software problems without the cost or delay of travel for onsite support visits. The background of Progent's IT consultants makes it possible to handle most network problems quickly. For the most challenging problems, Progent's breadth of knowledge allows the support team to escalate support calls to advanced specialists. Progent provides a streamlined, web-accessible registration procedure for new customers to accommodate emergency network problems and Progent charges per minute with no startup fees or minimums, so you pay only for the assistance you receive. Specialists available online include Cisco-qualified CCIEs, Microsoft-certified MCSE consultants, and CISM-certified security professionals. Find out additional information concerning Progent's online computer troubleshooting services.

  • Onsite Support
    Progent offers onsite computer assistance for signed-up customers in major metropolitan areas in the United States. Progent's on-site service technicians can work in conjunction with Progent's online service engineers to give small businesses the optimal solution: onsite support technicians when you require them plus the remote expertise of Progent's worldwide staff of IT consultants, security specialists, and business application programmers. The response time for on-site support visits is typically less than 24 hours. There is no sign-up or retainer fee for registering as a Progent client for on-premises support. Find out more about how to register for Progent's onsite computer support services.

  • Help Desk Call Center
    Progent's Contact Center Services are designed for small and midsize businesses and local governments who need prompt and reliable access to a professional Helpdesk with effective phone assistance, remote repair tools, and sufficient technical depth for full problem escalation. Because small and midsize businesses usually have limited IT funds and can spare little executive attention for handling network support, Progent's Help Desk Outsourcing Services could be the most cost-effective option to ensure that business computer systems stay up and running. Read more details concerning Progent's Help Desk outsourcing services.

  • IT Consulting Services
    Progent offers small and midsize businesses budget-friendly access to world-class IT professionals who can deliver assistance with critical products and technologies including Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Windows Server support, Cisco network architecture, network security consulting, non-stop network engineering, virtual server solutions, plus integration, programming and training for business applications including accounting, ERP, reporting, sales automation, and office productivity suites. Progent can help with one-shot projects such as office relocations and major software migrations, extended projects like business analytics software programming and customization, relational database application development and administration support, and web development, continuing support including System Center 2012 Operations Manager support and Operations Manager 2016 consulting for IT infrastructure monitoring and network management, or urgent response like disaster recovery and malware cleanup.

  • Application Hosting
    Progent can host vital business applications like Exchange and Microsoft SQL Server to provide small businesses with higher levels of dependability, protection, and performance than is feasible with the class of internal data center that is practical for most small organizations. Because Progent uses the same facilities that support the gear of some of the world's biggest IT organizations, Progent can eliminate the expense of building and managing the infrastructure needed for world-class cooling, electrical failover, and uninterruptible Internet access. For hosted applications, Progent can also ensure that patches and revisions stay current, protection and performance is constantly monitored, and systems are consistently archived and ready for full and prompt recovery. Learn more about Progent's hosting for Exchange Server and other mission-critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting offers comprehensive hosting services for all of a small or midsize company's production servers in an environment that not only provides the highest degree of fault-tolerance and expandability but that is also easy for customers to migrate to another support firm or to move internally whenever your situation warrants it. Progent's Private Cloud hosting service is built around proven virtual server technologies that permit small businesses with mixed networks to save dramatically on the costs of capital equipment, infrastructure support, and IT administration while getting enterprise-class availability and an unprecedented level of vendor flexibility. In contrast to conventional Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting Service covers all server-based software in a single centrally administered package, can support the mixed- platform and non- standardized environments common with small companies, and retains ownership of the licenses in the client's possession so that moving to a new virtual system is fast, reliable, and inexpensive. This eliminates becoming a captive to a specific hosting provider while still providing all the savings associated with SaaS hosting services.

  • Hybrid Cloud Migration Support
    Progent can provide advanced remote support to help businesses of all sizes connect their IT infrastructure with leading public cloud platforms such as Azure and Amazon AWS. Progent can help your it team to plan and administer hybrid environments that can include Windows and Linux systems and applications in either cloud-only systems or in hybrid network models that combine physical IT assets as well as cloud services. To assist you to incorporate cloud services with physical datacenters, Progent offers a variety of cloud migration support services that include Office 365 Exchange Online integration with on-premises Exchange, Microsoft Azure planning and integration services, Amazon Web Services (AWS) cloud integration support, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has more than 15 years of experience providing advanced consulting expertise online, and Progent can help you complete your cloud migration projects quickly and within your budget.
Progent's Low-Cost Managed Services for Remote IT Monitoring and Management
Progent's value-priced ProSight family of managed services is intended to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all aspects of information assurance and compliance. ProSight managed services offered by Progent include:
  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email security solution that incorporates the technology of top data security companies to provide web-based management and world-class protection for all your email traffic. The hybrid structure of Email Guard managed service combines a Cloud Protection Layer with an on-premises security gateway device to provide advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne malware. The cloud filter acts as a first line of defense and blocks most threats from making it to your security perimeter. This decreases your vulnerability to external threats and conserves network bandwidth and storage space. ProSight Email Guard's on-premises security gateway appliance provides a deeper layer of inspection for inbound email. For outgoing email, the on-premises gateway offers anti-virus and anti-spam filtering, DLP, and email encryption. The onsite security gateway can also help Microsoft Exchange Server to monitor and protect internal email that stays inside your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus defense, content filtering and data leakage protection.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes next generation behavior machine learning tools to defend endpoint devices and servers and VMs against new malware assaults such as ransomware and email phishing, which easily escape traditional signature-matching anti-virus tools. ProSight Active Security Monitoring protects local and cloud resources and provides a unified platform to address the entire malware attack progression including blocking, infiltration detection, containment, cleanup, and post-attack forensics. Top features include single-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Data Protection Services: Managed Cloud Backup
    ProSight Data Protection Services offer small and medium-sized organizations a low cost end-to-end service for secure backup/disaster recovery (BDR). For a fixed monthly rate, ProSight DPS automates and monitors your backup activities and enables rapid restoration of critical data, applications and virtual machines that have become lost or damaged due to component failures, software glitches, natural disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's BDR consultants can deliver advanced expertise to set up ProSight Data Protection Services to to comply with government and industry regulatory standards such as HIPPA, FIRPA, and PCI and, when needed, can help you to recover your critical information. Find out more about ProSight Data Protection Services Managed Backup.

  • ProSight WAN Watch: Network Infrastructure Management
    Progentís ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for small and mid-sized businesses to diagram, monitor, optimize and troubleshoot their connectivity hardware like switches, firewalls, and wireless controllers as well as servers, endpoints and other networked devices. Incorporating state-of-the-art RMM technology, WAN Watch ensures that network diagrams are kept updated, copies and displays the configuration information of virtually all devices connected to your network, tracks performance, and generates notices when issues are discovered. By automating complex management processes, ProSight WAN Watch can knock hours off ordinary chores like network mapping, reconfiguring your network, finding appliances that require important software patches, or isolating performance issues. Learn more about ProSight WAN Watch infrastructure management services.

  • ProSight LAN Watch: Server and Endpoint Remote Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to keep your IT system running at peak levels by tracking the health of vital assets that drive your business network. When ProSight LAN Watch uncovers a problem, an alert is transmitted automatically to your designated IT management staff and your assigned Progent consultant so that all potential issues can be resolved before they have a chance to impact productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a secure Tier III data center on a high-performance virtual host set up and maintained by Progent's network support experts. Under Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS software, and the apps. Since the environment is virtualized, it can be ported immediately to a different hosting solution without requiring a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not tied one hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, find and safeguard information related to your network infrastructure, processes, applications, and services. You can quickly find passwords or serial numbers and be warned about impending expirations of SSL certificates or warranties. By updating and organizing your network documentation, you can save up to half of time thrown away trying to find vital information about your IT network. ProSight IT Asset Management includes a common location for holding and collaborating on all documents related to managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and associating IT data. Whether youíre making improvements, performing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the knowledge you require when you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost alternative for small and mid-size businesses to get an objective assessment of the health of their information system. Based on a selection of the top remote monitoring and management platforms in the industry, and supervised by Progent's certified team of IT professionals, ProSight Network Audits help you see how closely the deployment of your core network assets adhere to best practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate benefits like a cleaner Active Directory (AD) system. Both versions also include one year of advanced remote network monitoring and management (RMM). Advantages can include simpler management, better compliance with information security standards, more efficient utilization of network resources, faster troubleshooting, more reliable backup and restore, and less downtime. Read more about Progent's ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service built around a brief discussion with a Progent backup/recovery expert. The fact-finding interview is intended to help assess your company's preparedness to block or recover quickly after a ransomware incident. Progent will consult with you directly to gather information concerning your current antivirus tools and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can apply best practices to create an efficient security and backup system that aligns with your company's needs. For more information, see The ProSight Ransomware Preparedness Report Service.

Unique Benefits of Teaming with Progent
As a Microsoft Gold Partner and a Microsoft Small Business Specialist, Progent is a recognized expert at the baseline network software and productivity programs used by the majority of small and medium-size businesses. As a Cisco-authorized partner, Progent also offers expertise for an ever more complex array of network technologies including PIX and ASA firewalls, switches, routers, voice-over-IP solutions, and wireless networking. In addition, Progent's CISSP-qualified security experts, CISM-certified security engineers, CISA-authorized security audit consultants and GIAC-certified information assurance professionals offer a business-wide view of network protection and can help with complex security programs such as Security information and Event Management (SIEM) solutions to help enterprises meet industry guidelines and statutory mandates for IT data protection and incident reporting.

The breadth and size of Progent's engineering team bring a powerful set of benefits to customers trying to increase the productivity of their information network within a reasonable budget. These advantages include:

  • Best Methodology
    Progentís team of Microsoft and Cisco certified experts average longer than ten years of real-world industry experience, in the trenches of network support, performing a broad range of IT projects for a large mix of businesses. Every Progent consultant shares a refined set of personal best practices which are combined into company-wide best practices training that Progent teaches its consulting staff. This means that you get not just world-class IT help, but also a support engineer with proven methods for repairing real-world IT problems efficiently. Read additional information about Progent's best practices for network consulting.

  • Granular Pricing
    Progent's pricing policy is to charge for remote support and in-person visits per minute. As a result, you are billed only for delivered services. Progent does not demand a higher rate for off-hours or urgent service, and Progent does not charge for travel time except for urgent calls where on-site work is less than four hours. In addition, Progent imposes no startup charge and requires no retainer for support services delivered during normal working hours. Many service organizations demand large minimum fees or charge in increments of a quarter hour or more. Progent's one-minute pricing granularity does away with major invoices for quick repairs. An additional advantage of by-the-minute billing is that your company will not be inclined to permit minor issues to stay unaddressed until they grow into major problems. Read more details about Progent's value pricing for IT outsourcing.

  • Comprehensive Reporting of IT Services
    Progent has created a comprehensive service reporting system that records and organizes complete documentation for all billed support activities. Unlike some freelance consultants or local service organizations who provide minimal documentation or specifics of services performed, every service delivered by Progent is accompanied by full documentation. Every Progent staff member has use of the support reports sent by every consultant to every customer. The discipline of documenting and archiving service records allows more efficient service and eliminates a variety of typical misfortunes such as when a support client is effectively held captive to a consultant who refuses to release vital service information. Read more details concerning Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's support experts to clients. By educating customers to resolve problems that are within their scope, Progent is able to concentrate on offering high-value services where Progent has few competitors. Small companies who work with independent consultants or who maintain internal support staffs benefit when Progent passes on knowledge about critical technology and proven methodologies to make their networks more robust, protected, and efficient. Learn additional information concerning Progent's knowledge transfer services.

How to Contact Progent
If your Westminster, Colorado business wants to get in touch with Progent to find out about network outsourcing, consulting, or technical support services, call 800-993-9400 or refer to Contact Progent.

Fast Remote Technical Assistance
For immediate remote support, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).
















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