Immediate, Affordable Online Computer Troubleshooting for Westminster, Colorado Small Companies
For over twenty years, Progent has focused on providing enterprise-class network support to customers who have small-company budgets. Progent has developed a unique service system that features a cost-effective, tightly connected virtual office network, custom online troubleshooting tools, a large pool of consultants accredited in a broad array of IT disciplines, a Help Desk operational model that promotes efficiency and guarantees follow-through, a global group of on-line support professionals, in-person service options for the majority of most zip codes in the U.S., and a corporate ethos committed to fixing network issues in the shortest time and at the least cost to customers.

For medium-size and enterprise businesses, Progent can provide co-sourcing and project management services to add to the subject matter expertise of your internal network service team. Co-sourcing can cut costs and help meet schedules for major IT initiatives such as software design and development, business continuity planning, security audits, merging datacenters, or technology migrations and upgrades.

Progent can also offer the services of certified experts to assist your company to plan and implement your cloud strategy.

Key Technical Areas Supported by Progent for Office Networks in Westminster, Colorado
Progent provides the services of qualified experts for all aspects of business network technology deployed in small and midsize companies and local governments. Products and technologies supported by Progent include:

Support Delivery Alternatives Available for Westminster, Colorado Businesses
Progent offers a selection of alternatives for providing small and midsize companies and local governments with affordable IT services for technical support, consulting, hosting, and IT management outsourcing. Progent's paradigm for delivering network support services is based on the Help Desk Call Center operational structure familiar to larger IT support groups. Progent's Helpdesk Support Model promotes rapid response, comprehensive activity documentation, consistent follow-through, and tight cost monitoring across a range of network support delivery modes that include online troubleshooting, onsite support, top-level consulting, plus server and application hosting.

  • Remote Support
    Progentís Technical Response Center provides emergency and routine online support for Windows, Linux, Apple OS X, and Cisco-based environments in the United States and globally. Progent's seasoned support professionals can help customers to analyze and fix hardware and software problems without the expense or delay of in-person support calls. The experience of Progent's IT engineers allows them to resolve the majority of network issues rapidly. For the most complex problems, Progent's depth of knowledge makes it possible to escalate troubleshooting tasks to advanced specialists. Progent offers a convenient, web-based signup process for new customers to address emergency situations and Progent bills by the minute with no startup charges or minimums, so you are invoiced only for the help you receive. Specialists you can access online include Cisco-certified CCIE network engineers, Microsoft-qualified MCSEs, and CISM-certified security engineers. Learn more details about Progent's remote network troubleshooting expertise.

  • Onsite Service
    Progent provides onsite computer assistance for signed-up customers in larger cities in the United States. Progent's onsite service personnel can work in conjunction with Progent's remote support experts to give small companies the best of both worlds: in-person service professionals when you require them plus the on-line expertise of Progent's seasoned staff of IT consultants, security specialists, and business application programmers. The wait time for in-person support calls is usually under one business day. There is no sign-up or retainer fee for registering as a Progent client for on-premises support. Learn more details about how to register for Progent's onsite computer support.

  • Help Desk
    Progent's Contact Center Outsourcing Services are intended for all businesses who need prompt and dependable support from a professional Help Desk Call Center with efficient telephone assistance, online troubleshooting tools, and sufficient technical depth for full problem escalation. Because small and midsize companies usually are constrained by tight IT budgets and can provide scant management attention for dealing with IT support, Progent's Help Desk Call Center Outsourcing Services could be the most efficient way to make sure that small business information networks are always productive. Read more details about Progent's Help Desk outsourcing services.

  • Consulting Expertise
    Progent provides small and midsize businesses budget-friendly availability of enterprise-class IT professionals who can provide assistance with critical technologies such as Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server expertise, Cisco network infrastructure, company-wide network security engineering, high availability network engineering, virtual server solutions, plus configuration, programming and training for small business software including accounting, ERP and MRP, business analytics, CRM, and productivity suites. Progent can help with one-shot projects such as office moves and major software migrations, longer term projects like management reporting software development and support, relational database software programming and DBA support, and web development, continuing support such as System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting for IT infrastructure health monitoring and system administration, or urgent services like data restoration and virus cleanup.

  • Application Server Hosting
    Progent offers hosting for key applications like Exchange and Microsoft SQL Server in order to provide small businesses with higher degrees of reliability, security, and recoverability than is feasible using the type of on-site data center that is realistically affordable for most small businesses. Since Progent utilizes the same data centers that host the gear of many of the world's largest information technology companies, Progent can save you the investment in creating and maintaining the infrastructure required for enterprise-class environmental control, power failover, and redundant Internet connectivity. For hosted application servers, Progent can also ensure that upgrades and service packs stay updated, protection and performance is constantly tracked, and systems are regularly archived and available for full and prompt restoration. Learn additional information about Progent's hosting services for Exchange and other critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting offers comprehensive hosting services for all of a small or midsize company's servers in a setting that not only provides the highest degree of fault-tolerance and scalability but that is also simple for customers to transfer to a different service provider or to bring in-house when your situation calls for it. Progent's Private Cloud hosting service is built around proven virtual server techniques that allow businesses with multi-vendor environments to benefit dramatically on the expense of capital equipment, infrastructure maintenance, and IT management while getting world-class reliability and an unprecedented level of vendor flexibility. In contrast to ordinary Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting Service covers all server-centric applications in a single centrally managed package, can support the mixed- OS and non- standardized networks typical of smaller companies, and retains control of the software licenses in the client's possession so that migrating to a different virtualized host is quick, reliable, and inexpensive. This avoids ending up a prisoner of a specific hosting provider while still offering all the savings related to SaaS hosting services.

  • Hybrid Cloud Planning and Integration Consulting
    Progent offers advanced online consulting support to help organizations of any size connect their IT infrastructure with popular public clouds including Microsoft Azure and Amazon Web Services (AWS). Progent can assist your it team to plan and manage cost-effective ecosystems that support Windows and Linux operating systems and applications in either cloud-only systems or in hybrid network models that seamlessly combine physical IT assets as well as cloud services. To help you to incorporate public cloud services with networks, Progent can provide a variety of public cloud integration services such as Office 365 Exchange Online integration with on-premises Exchange, Microsoft Azure design and integration services, Amazon AWS cloud integration support, and Amazon Web Marketing Service (WMS) development and debugging. Progent has more than 15 years of background providing high-level consulting support remotely, and Progent can make sure you successfully carry out your cloud integration projects quickly and within your budget.
Progent's Low-Cost Managed Services for Information Security
Progent's low-cost ProSight line of network management outsourcing services is intended to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all facets of information assurance and compliance. Managed services available from Progent include:
  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption solution that incorporates the services and infrastructure of leading data security companies to deliver web-based management and world-class security for all your inbound and outbound email. The powerful structure of Email Guard managed service integrates a Cloud Protection Layer with a local security gateway appliance to offer advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne malware. The cloud filter serves as a first line of defense and blocks the vast majority of unwanted email from making it to your security perimeter. This decreases your vulnerability to external threats and conserves network bandwidth and storage space. ProSight Email Guard's onsite security gateway device adds a further level of inspection for inbound email. For outgoing email, the onsite security gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also help Microsoft Exchange Server to monitor and protect internal email traffic that originates and ends within your security perimeter. Find out more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data leakage protection.

  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates cutting edge behavior machine learning tools to guard endpoints and physical and virtual servers against new malware assaults like ransomware and email phishing, which routinely escape legacy signature-matching anti-virus tools. ProSight Active Security Monitoring protects on-premises and cloud resources and offers a single platform to address the complete malware attack lifecycle including filtering, identification, mitigation, cleanup, and forensics. Key features include one-click rollback using Windows VSS and real-time system-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight DPS: Managed Cloud Backup and Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized organizations a low cost end-to-end service for reliable backup/disaster recovery (BDR). Available at a low monthly cost, ProSight Data Protection Services automates your backup activities and allows rapid recovery of critical data, apps and virtual machines that have become unavailable or damaged due to hardware failures, software glitches, natural disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images. Critical data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's backup and recovery consultants can provide world-class expertise to configure ProSight Data Protection Services to be compliant with regulatory requirements such as HIPPA, FINRA, PCI and Safe Harbor and, when needed, can assist you to restore your business-critical information. Read more about ProSight Data Protection Services managed cloud backup.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for smaller organizations to diagram, monitor, reconfigure and debug their connectivity appliances such as switches, firewalls, and access points plus servers, printers, client computers and other networked devices. Using state-of-the-art RMM technology, ProSight WAN Watch makes sure that network diagrams are kept updated, captures and displays the configuration of virtually all devices on your network, tracks performance, and sends notices when potential issues are discovered. By automating tedious management and troubleshooting processes, WAN Watch can cut hours off common chores such as network mapping, reconfiguring your network, locating devices that need important software patches, or identifying the cause of performance issues. Learn more about ProSight WAN Watch infrastructure management consulting.

  • ProSight Systems Watch: Server and Desktop Automated Remote Monitoring and Management
    ProSight Systems Watch is Progentís server and desktop and management subscription service that incorporates state-of-the-art remote monitoring and management technology to help keep your network running at peak levels by checking the health of vital assets that drive your business network. When ProSight Systems Watch uncovers an issue, an alert is transmitted automatically to your specified IT staff and your assigned Progent engineering consultant so that all potential problems can be addressed before they have a chance to disrupt your network Find out more about ProSight Systems Watch server and desktop automated management consulting.

Why Progent Offers the Smart Choice for Westminster, Colorado Small Businesses
Progent's staff size, scope of technical skill, and familiarity with corporate network support allow small and midsize businesses to sidestep the problems associated with excessive dependence on small support organizations or freelance engineers.

Working with Progent's Experts enables your company to:

  • Avoid Excessive Dependence on Freelance Support Consultants
    For network services, smaller companies often rely heavily on individual engineers. Though freelance support engineers carry lower overhead than more substantial support firms and can afford to bill nominally smaller fees, individuals are occasionally unable to respond rapidly to urgent situations. If a freelance consultant is busy with different client, sick, on vacation, or in class, the lack of backup personnel may force your business to wait for assistance in case of an emergency. As your small business grows, system unavailability or difficulties with critical programs get more costly. The dollars you thought you were conserving on an independent consultant can be eaten up fast due to lower output. In addition, when independent consultants encounter unfamiliar problems, the lack of a large engineering group to count on for help forces them to learn on the job while your business ends up with the bill for their ongoing training.

  • Gain Access to Expertise in Advanced IT Issues
    Many small support firms or freelance engineers specializing in small business network consulting may excel at providing routine solutions but don't have the experience to deal cost-effectively with complicated network infrastructures with a variety of platforms, multiple locations, Voice over IP systems, mobile workforces, integrated financial and operational software, eCommerce, and custom business software. Progent's background with worldwide companies and Progent's extensive staff of specialists can be valuable to your business because big-company environments are characteristically complex, support issues require in-depth knowledge in numerous technical areas, and reaching a high level of robustness, reliability, and security calls for industry-proven leading practices.

  • Build a Firm Foundation for Growth
    Small companies often begin with an IT system cobbled together on a shoestring budget. Without a solid basis, a series of improvised fixes often get piled onto of a weak foundation. As a business evolves, stability and scalability issues can obstruct the success of the organization. Such environments need thorough evaluation, smart business analysis, and in-depth expertise to migrate to an IT infrastructure that can provide the reliable foundation to meet critical business requirements and ease downstream expansion.

  • Work with Solution Finders, Not Product Vendors
    Small companies require guidance and insight to work through an ever more complex array of IT options available for enabling growth and improving efficiency. Businesses do not need an IT consultant or service organization that tries to sell them products. Progent eliminates conflicted motives by not reselling any products. Progent sells consulting and services exclusively. This permits Progent to align technical services with the real needs of customers. Combining IT consulting and product selling can lead to a situation where the proposed solution is based on a predetermined vendor instead of being driven by the true requirements of a customer.

Contact Progent
If your Westminster, Colorado company wants to contact Progent about IT outsourcing, consulting, or tech support, phone 800-993-9400 or see Contact Progent.

Immediate Online Network Help
For fast remote technical support, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).

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