Consulting Support Services for BlackBerry Environments
BlackBerry SupportBlackBerry mobile smartphones were once one of the most popular solutions for maintaining mobile connectivity to messaging, calendars, web programs, and other critical business data. Progent can provide Wichita, Kansas businesses the expertise of BlackBerry-certified experts who can assist organizations to manage their BlackBerry deployments or migrate efficiently to a more popular smartphone solution.

As the sophistication of small business networks has increased, and as the need for world-class protection, reliability, and recoverability has grown to be the norm for companies of any size, effective deployment and maintenance of BlackBerry solutions has grown more challenging. To deal with issues like data protection, business continuity, and synchronization of BlackBerry PDAs with a variety of email systems and corporate databases, small businesses often turn to external support firms who specialize in BlackBerry integration and troubleshooting.

Progent can provide the services of BlackBerry-qualified consultants who can help small organizations to design, manage, and troubleshoot BlackBerry solutions affordably and efficiently, doing away with the necessity for an in-house BlackBerry solutions expert and lowering the cost and stress of supporting wireless work groups. Progent's BlackBerry specialists have extensive experience cooperating with Progent's Microsoft-certified consultants, Cisco CCIE-certified network engineers, and CISM and CISA-certified security professionals. This range of knowledge, combined with Progent's efficient remote service delivery model, provides small companies a budget-friendly solution for integrating RIM BlackBerry products productively into their information system.

Progent's consultants can help you with SQL Server 2016 integration support, Microsoft SQL Server 2014 deployment and Exchange Server setup so that your data and messaging systems work optimally with BlackBerry Enterprise Server. Progent can also help you to upgrade from previous versions of BlackBerry and Microsoft technology, configure easy-to-use administration utilities so you can track and control BlackBerry smartphones across your company, define security policies that make sense for your company, develop custom wireless applications, and ensure that your IT network infrastructure is appropriately configured to accommodate your BlackBerry users. In addition, Progent's business continuity specialists can help ensure that your BlackBerry information is included in your regular backup processes so that it can be recovered quickly and thoroughly.

Consulting Expertise for BlackBerry Enterprise Server
BlackBerry Enterprise Server (BES) simplifies administration and support of BlackBerry wireless handsets, offering a centralized solution for controlling key tasks such as smartphone installation, updates, and deactivation and also offering a solid foundation for security and high availability. BlackBerry BES Server delivers transparent communication between Exchange Server, Groupwise, or Lotus messaging servers and BlackBerry handsets and allows wireless synchronization.

BlackBerry Enterprise Server Integration Help

BlackBerry BES Server includes a wealth of data protection options beginning with automatic encryption of information sent between a BlackBerry device and BES Server based on Advanced Encryption Standard (AES) or Triple Data Encryption Standard (Triple DES). BlackBerry Enterprise Server also permits great flexibility in adjusting levels of protection to meet the specific requirements of your mobile network. Progent's BlackBerry authorized engineers can help you to select advanced security functions and activate them wirelessly. Samples of these over-the-air configurable security features include:

  • Disable a BlackBerry device
  • Wipe information from a missing smartphone
  • Lock out Bluetooth
  • Enable internal defenses against malicious attacks

BlackBerry BES Server also offers versatility in determining mechanisms to prevent BlackBerry users from installing or running unsafe or prohibited programs. Progent can assist you to choose protective processes like:

  • List exactly which programs are allowed on the device
  • Prevent third-party applications from using persistent memory on the smartphone
  • Select what resources external applications can use on the BlackBerry device
  • Restrict the types of connections third-party programs running on the BlackBerry smartphone can initialize
  • Prevent all external software from being loaded or run on the BlackBerry device

How Progent Can Assist You to Manage and Support Your BlackBerry Environment
Progent can provide a seasoned engineer who has earned accreditations from Research in Motion in all major aspects of BlackBerry technology. Progent's BlackBerry support skills span areas from resolving synchronization issues to designing mobile productivity solutions based on BlackBerry Enterprise Server. These RIM BlackBerry certifications and their respective practice areas include:

BlackBerry Certified Support Specialist
RIM BlackBerry ConsultingProgent's BlackBerry Certified Support Specialist can help your company to carry out common technical operations such as setting up BlackBerry smartphones and BlackBerry Desktop software, adding e-mail addresses to the BlackBerry Internet Service, choosing account settings, launching e-mail filters, modifying user profiles, update BlackBerry smartphones, transmitting service books, and configuring BlackBerry Desktop Manager to run with your corporate messaging software. Progent's certified service professionals can also assist you to troubleshoot a broad range of issues concerning synchronization, handset recognition, messaging reconciliation, web access, mobile connections, Instant Messaging, PC application installation, and BlackBerry Desktop Redirector.

As a top innovator in delivering nationwide remote support for small business networks, Progent offers quick and economical access to a BlackBerry Certified Support Specialist. Progent's online support skills keeps your mobile support expenses low and, by resolving problems promptly, maximizes the productivity of your BlackBerry smartphone clients.

BlackBerry Certified Server Support Specialist
Blackberry ConsultingProgent's BlackBerry Certified Server Support Specialist has the knowledge required to configure and support the BlackBerry BES Server in an Exchange Server environment. Progent's BlackBerry expert can help you to utilize tools such as BlackBerry Administration Service, the BlackBerry Technical Solution Center (BTSC), and BESMon to run important procedures such as troubleshooting enterprise activation problems, registering and removing BlackBerry smartphone clients, setting activation passwords, implementing over-the-air software installation and configuration, deploying and troubleshooting the BlackBerry Smart Card Reader, and setting up database backup and restore processes.

Progent's BlackBerry-certified engineers can also show you how to operate management software like the BlackBerry Administration Service for role-based administration, troubleshooting file attachment and data flow issues, and using wireless LANs for enterprise activation. Also, Progent can explain the function of IT policies in the BlackBerry Enterprise system and help your company to select and install appropriate security options.

Progent's Microsoft-certified Microsoft Exchange Server engineers can cooperate with Progent's BlackBerry Certified Server Support Specialist to assist your company to optimize your existing Exchange infrastructure for operating smoothly with BlackBerry BES Server or migrate your BlackBerry solution to the most recent edition of Exchange.

Contact Progent to Get Support from a BlackBerry-Certified Specialist
To get in touch with Progent about technical help for BlackBerry wireless solutions, call 1-800-993-9400 or refer to Contact Progent.

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