Consulting Support Services for BlackBerry Environments
RIM BlackBerry SupportBlackBerry mobile PDAs were at one time one of the most successful solutions for maintaining anytime-anywhere access to messaging, calendars, web-based programs, and other vital business information. Progent can provide Wichita, Kansas businesses the expertise of BlackBerry-certified experts who can help businesses to maintain existing BlackBerry deployments or transition smoothly to a current mobile platform.

As the sophistication of small business IT technology has expanded, and as the need for world-class security, dependability, and recoverability has become the standard for companies of all sizes, effective integration and maintenance of RIM BlackBerry technology has grown more challenging. To deal with issues such as security, disaster recovery, and synchronization of BlackBerry PDAs with a variety of messaging servers and corporate databases, small organizations frequently turn to external consulting firms who specialize in RIM BlackBerry integration and troubleshooting.

Progent offers the services of BlackBerry-qualified consultants who can help small organizations to plan, administer, and troubleshoot BlackBerry-based environments economically and efficiently, eliminating the necessity for an internal BlackBerry technology specialist and lowering the expense and stress of maintaining mobile work groups. Progent's BlackBerry specialists have in-depth backgrounds cooperating with Progent's Microsoft-certified consultants, Cisco CCIE-certified network engineers, and CISSP and GIAC-certified network security specialists. This range of knowledge, coupled with Progent's efficient remote service delivery model, provides small companies a budget-friendly alternative for integrating RIM BlackBerry technology seamlessly into their information system.

Progent's engineers can help you with SQL Server 2016 integration consulting, Microsoft SQL Server 2014 deployment and Microsoft Exchange Server setup so that your database and email infrastructure operate efficiently with BlackBerry Enterprise Server. Progent can also show you how to migrate from older versions of BlackBerry and Microsoft technology, set up easy-to-use administration tools to help you track and support BlackBerry devices across your company, define security policies that make sense for your company, develop custom mobile applications, and make sure that your IT network architecture is appropriately configured to handle your BlackBerry users. Also, Progent's disaster recovery specialists can help make sure that your BlackBerry data is incorporated in your regular backup procedures so that it can be recovered rapidly and thoroughly.

Consulting Support Services for BlackBerry Enterprise Server
BlackBerry Enterprise Server streamlines management and support of BlackBerry smartphones, offering a single solution for handling critical jobs like device deployment, upgrades, and retirement and also providing a strong foundation for security and fault tolerance. BlackBerry Enterprise Server supports transparent communication between Microsoft Exchange, Groupwise, or IBM Lotus Domino email platforms and BlackBerry users and supports over-the-air synchronization.

BlackBerry BES Server Troubleshooting Support

BES Server includes a variety of data protection capabilities starting with automatic encryption of messages transmitted between a BlackBerry device and BlackBerry Enterprise Server using Advanced Encryption Standard or Triple DES. BlackBerry Enterprise Server also permits excellent versatility in selecting levels of protection to meet the specific needs of your network. Progent's BlackBerry authorized engineers can help you to choose powerful security features and enable them wirelessly. Samples of these over-the-air configurable security features are:

  • Disable a BlackBerry device
  • Erase information from a missing BlackBerry smartphone
  • Lock out Bluetooth functionality
  • Activate internal protection against malicious attacks

BlackBerry Enterprise Server also offers flexibility in determining mechanisms to keep mobile users from installing or running unsecure or unauthorized programs. Progent can help you to choose blocking techniques such as:

  • Specify exactly which programs are permitted on the device
  • Block external software from allocating non-volatile memory on the BlackBerry device
  • Select which resources external software can access on the BlackBerry smartphone
  • Limit the kinds of connections third-party programs running on the smartphone can initialize
  • Prevent all third-party programs from being installed or run on the BlackBerry smartphone

Progent's Online BlackBerry-Certified Consulting Services is Quick and Economical
For businesses in Wichita, Kansas who need fast and economical help from a qualified BlackBerry support expert, Progent offers efficient remote assistance from a seasoned network support staff who have delivered IT solutions to companies in every state in the United States. (See Progent's client testimonials.)

Online consulting services eliminates travel costs and lets engineers fix problems quickly, allowing you to reduce wasted productivity. Progent's BlackBerry consultants have earned certifications in the entire range of BlackBerry solutions and offer professional help in areas including fixing synchronization problems, deploying BlackBerry Enterprise Server (BES), and creating a secure, fault-tolerant network infrastructure for BlackBerry users. Credentials earned and skill sets mastered by Progent's BlackBerry experts include:

BlackBerry Certified Support Specialist
RIM BlackBerry HelpProgent's BlackBerry Certified Support Specialist can assist you to carry out basic support functions such as configuring BlackBerry handsets and BlackBerry Desktop software, adding addresses to the BlackBerry Internet Service, establishing account settings, launching messaging filters and auto-signature, changing user accounts, upgrading BlackBerry handsets, transmitting service books, and installing BlackBerry Desktop Manager to work with your company messaging software. Progent's seasoned experts can also assist you to resolve a broad array of issues concerning synchronization, device detection, email consistency, web access, wireless connectivity, Instant Messaging, desktop application installation, and BlackBerry Desktop Redirector.

As a top innovator in delivering countrywide online support for small office IT networks, Progent can provide responsive and affordable access to a BlackBerry Certified Support Specialist. Progent's online technical support expertise keeps your mobile technical support expenses low and, by solving issues quickly, optimizes the output of your BlackBerry smartphone clients.

BlackBerry Certified Server Support Specialist
Blackberry Support ServicesProgent's BlackBerry Certified Server Support Specialist has the skills needed to configure and troubleshoot the BlackBerry BES Server in a Microsoft Exchange Server environment. Progent's BlackBerry specialist can help you to use resources like BlackBerry Administration Service, the BlackBerry Technical Solution Center, and BlackBerry Utilities to run critical procedures such as troubleshooting enterprise activation problems, adding and deleting BlackBerry device users, setting activation passwords, configuring wireless program installation and configuration, deploying and debugging the BlackBerry Smart Card Reader, and setting up backup and restore mechanisms.

Progent's BlackBerry consultants can also show you how to operate management tools such as the BlackBerry Administration Service for role-based administration, troubleshooting file attachment and data flow issues, and using wireless LANs for enterprise activation. In addition, Progent can explain the role of operational policies in the BlackBerry BES environment and help your company to select and install sensible security options.

Progent's certified Microsoft Exchange Server engineers can work with Progent's BlackBerry Certified Server Support Specialist to help you to optimize your existing Microsoft Exchange Server infrastructure for operating in conjunction with BlackBerry BES Server or migrate your BlackBerry system to the latest edition of Exchange Server.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator offers advanced skills for installing, managing, tracking, and troubleshooting one or multiple BlackBerry BES Servers in an email environment based on Exchange. Progent's BlackBerry-certified engineer has expertise in key areas associated with BlackBerry integration including the BlackBerry Enterprise Solution, Windows permissions, email and database architecture, Outlook, firewalls, proxy servers, TCP/IP, and network policies and scheduling. Progent can show you how to install and delete BlackBerry device clients on Microsoft Exchange and Microsoft Active Directory, set up, monitor, and manage BlackBerry BES Server, manage BlackBerry handhelds and client accounts, back up and support storage groups, apply permissions, set up the Mobile Data System (MDS) and IM, implement push and pull access control lists, control Exchange data flow, generate, update, and assign WLAN and VPN configurations, implement SNMP traps, and produce reports to summarize SNMP results.

Progent's BlackBerry-certified consultant can help you with your BlackBerry technology in a variety of settings such as Microsoft Windows 2000, 2003 or 2008 Servers, Windows XP, Windows Vista, Windows 7, and Windows 8 workstations, BlackBerry Desktop Manager, VMware, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also assist you to utilize utilities such as BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Enterprise Server Resource Kit, BlackBerryDBBackup, Microsoft SQL Server Enterprise Manager and BlackBerry MDS Runtime.

Contact Progent to Get Help from a BlackBerry-Certified Specialist
In order to contact Progent about professional support for BlackBerry wireless technology, call 1-800-993-9400 or see Contact Progent.
















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