Overview of Progent's Support Expertise for RIM BlackBerry Technology
RIM BlackBerry Consulting ServicesWireless connectivity to messages, contacts, schedules, and the web is a vital feature of information systems for businesses of any size. BlackBerry smartphones are among the most popular solutions for achieving mobile communications. However the infrastructure required to accommodate RIM BlackBerry handhelds has become steadily more sophisticated as the insistence on high availability and and air-tight security has increased. Progent's RIM qualified consultants focus in providing small companies enterprise-class network support and troubleshooting services that are affordable and effective.

Being a Microsoft Gold certified Partner with years of background consulting on MS Exchange Server, Progent's consultants can provide in-depth assistance in incorporating BlackBerry and Microsoft technology by delivering services such as Microsoft Exchange 2010 support and by delivering complementary services such as Microsoft Lync Server 2010 integration and MS Office Communications Server support to manage Instant Messaging and rich presence. Progent's Microsoft SQL 2016 consultants and MS SQL Server 2014 experts can set up and troubleshoot your SQL database system to work efficiently with BES Server, and Progent's Microsoft System Center Data Protection Manager specialists can assist you to design backup and restore processes to safeguard your data and reduce productivity loss in case of a crash of your messaging solution.

Progent also retains a staff of Cisco certified CCIE network consultants who are available online to provide expert support for architecting and troubleshooting your company's network so it accommodates your BlackBerry system with a high degree of fault tolerance, scalability, protection, and manageability. CCIEs are highly-qualified network gurus who earn this top-level certification only as a result of strenuous testing by Cisco. CCIEs are able to handle even the most intractable issues associated with network planning, deployment, troubleshooting, and service.

Technical Support for BlackBerry Enterprise Server (BES)
BlackBerry Enterprise Server (BES) streamlines management and maintenance of RIM BlackBerry devices, providing a centralized platform for controlling key tasks like smartphone deployment, updates, and deactivation while also offering a solid infrastructure for data protection and high availability. BlackBerry BES Server delivers transparent communication between Microsoft Exchange, Novell GroupWise, or IBM Lotus Domino messaging servers and BlackBerry handsets and supports wireless synchronization.

RIM BlackBerry BES Server Troubleshooting Assistance

BlackBerry BES Server provides a variety of security capabilities starting with advanced encryption of information transmitted between a BlackBerry smartphone and BES Server based on Advanced Encryption Standard (AES) or Triple Data Encryption Standard. BlackBerry Enterprise Server also allows excellent flexibility in adjusting levels of protection to meet the specific requirements of your mobile network. Progent's BlackBerry certified engineers can help you to select powerful security functions and activate them wirelessly. Samples of these over-the-air configurable security features are:

  • Lock down a BlackBerry smartphone
  • Wipe information from a missing device
  • Disable Bluetooth
  • Activate internal protection against malware

BES Server also offers flexibility in selecting ways to prevent BlackBerry users from loading or executing unsafe or unauthorized programs. Progent can help you to select blocking processes such as:

  • Specify precisely which applications are allowed on the device
  • Prevent external applications from using non-volatile memory on the BlackBerry device
  • Select what resources external software can use on the BlackBerry device
  • Limit the types of connections external programs running on the BlackBerry smartphone can establish
  • Prevent all third-party software from being installed or executed on the device

Progent's Online BlackBerry-Qualified Consulting Services is Fast and Economical
For businesses in Wichita, Kansas who require fast and affordable access to an authorized RIM BlackBerry consultant, Progent provides effective remote assistance from a veteran support staff who have provided IT solutions to companies in every state in the U.S. (Refer to Progent's client testimonials.)

Online consulting services eliminates travel expense and lets engineers resolve technical issues quickly, allowing you to reduce lost productivity. Progent's BlackBerry specialists have earned certifications in all BlackBerry technologies and offer expert support in areas including resolving synchronization issues, configuring BlackBerry Enterprise Server (BES), and creating a protected, high-availability system architecture for BlackBerry users. Certifications earned and practice areas offered by Progent's BlackBerry experts include:

BlackBerry Certified Solution Designer
RIM BlackBerry Certified Solution Designer Consulting FirmProgent can provide the services of a BlackBerry Certified Solution Designer to assist your business to design, deploy, test, troubleshoot, and document a wireless environment based upon the integration of the BlackBerry Enterprise Solution, Exchange, and Microsoft Active Directory. Progent's advanced engineering services for BlackBerry technology include business and network needs analysis, system architecture, roll-out strategy and execution, performance optimization, configuration of a high-availability environment, information backup and disaster recovery consulting, and system-wide security design.

Progent's BlackBerry Certified Solution Designer can work with you and your stakeholders to understand your functional objectives and to design a mobile wireless environment that meets your IT budget and aligns with your business strategy. Progent can explain the impact of your operational processes on the configuration of a BlackBerry Enterprise Solution, evaluate your existing connectivity architecture's ability to support a BlackBerry Enterprise Server, help you to determine which administration approach and hardware products match your needs, and analyze your email and messaging environment configuration. Progent can also help you understand the performance implications that the BlackBerry BES Server, SQL SQL Server, and Exchange Server have on each other so you can arrive at informed decisions concerning options for software editions, processors and storage, network design, and application configuration.

To optimize network protection, Progent's BlackBerry consultant can assist your company to choose and configure sensible security features for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also work in conjunction with Progent's CISSP and GIAC-qualified security specialists to run company-wide security vulnerability and compliance testing and suggest improvements to accommodate your BlackBerry solution.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator has high-level knowledge for installing, managing, tracking, and troubleshooting one or several BlackBerry Enterprise Servers in a messaging environment based on Microsoft Exchange Server. Progent's BlackBerry consultant offers support skills in key technologies related to BlackBerry integration such as the BlackBerry Enterprise Solution, Windows permissions, email and database structure, Microsoft Outlook, firewalls, proxy servers, TCP/IP, and IT policies. Progent can assist you to install and delete BlackBerry device clients on Microsoft Exchange and Windows Active Directory, set up, monitor, and administer BlackBerry Enterprise Server, administer BlackBerry handhelds and user accounts, back up and manage storage groups, configure permissions, install the Mobile Data System and IM, deploy push and pull access control lists, manage Microsoft Exchange data flow, generate, edit, and apply WLAN and Virtual Private Network configuration sets, implement SNMP traps for alerts, and generate management reports to summarize SNMP results.

Progent's BlackBerry consultant can help you with your BlackBerry solution in a variety of settings that can include Microsoft Windows 2K, 2003 or 2008 platforms, Windows XP, Windows Vista, and Windows 7 and 8 desktops, BlackBerry Desktop Manager, VMware ESX, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also assist you to utilize utilities such as BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Enterprise Server Resource Kit, BlackBerryDBBackup, Microsoft SQL Server Enterprise Manager and BlackBerry MDS Runtime.

Contact Progent for Assistance from a RIM BlackBerry-Certified Specialist
To contact Progent about engineering expertise for BlackBerry wireless technology, phone 1-800-993-9400 or go to Contact Progent.

© 2002- 2018 Progent Corporation. All rights reserved.