Consulting Support Services for Research In Motion BlackBerry Solutions
BlackBerry Support ServicesBlackBerry mobile PDAs from Research in Motion are among today’s most popular solutions for maintaining anytime-anywhere access to email, calendars, web-based programs, and other vital business data. As the complexity of small business networks has expanded, and as the demand for enterprise-class protection, reliability, and recoverability has grown to be the norm for organizations regardless of size, effective integration and maintenance of RIM BlackBerry technology has become increasingly challenging. To address areas such as security, disaster recovery, and synchronization of BlackBerry smartphones with diverse messaging servers and shared databases, small organizations frequently resort to external consulting firms who specialize in RIM BlackBerry integration and troubleshooting.

Progent offers the services of BlackBerry-certified consultants who can assist small businesses to design, administer, and repair BlackBerry-based solutions economically and efficiently, dispensing with the requirement for an internal BlackBerry technology expert and lowering the expense and stress of maintaining mobile work groups. Progent's BlackBerry technology engineers have extensive backgrounds cooperating with Progent's Microsoft-Gold certified consultants, Cisco CCIE-certified network engineers, and CISA and GIAC-certified network security professionals. This range of knowledge, combined with Progent's proven online service delivery model, gives small companies an affordable solution for integrating BlackBerry technology seamlessly into their IT system.

Progent's consultants can help your business with SQL Server 2016 integration support, Microsoft SQL 2014 deployment and Microsoft Exchange Server setup so that your database and messaging infrastructure function optimally with BlackBerry BES Server. Progent can also assist you to upgrade from previous versions of BlackBerry and Microsoft technology, set up easy-to-use administration tools to help you track and support BlackBerry devices throughout your company, recommend security policies that make sense for your company, develop custom wireless software, and make sure that your network infrastructure is appropriately designed to handle your BlackBerry clients. In addition, Progent's business continuity consultants can help ensure that your BlackBerry information is incorporated in your regular backup procedures so that it can be recovered quickly and thoroughly.

Consulting Support Services for BlackBerry Enterprise Server (BES)
BlackBerry BES Server simplifies administration and maintenance of BlackBerry devices, offering a single platform for controlling critical jobs such as device installation, updates, and deactivation and also offering a strong infrastructure for security and high availability. BlackBerry Enterprise Server (BES) delivers transparent integration between Exchange, Novell GroupWise, or IBM Lotus Domino messaging platforms and BlackBerry handsets and supports wireless synchronization.

RIM BlackBerry BES Server Troubleshooting Support

BlackBerry Enterprise Server offers a wealth of security capabilities beginning with advanced encryption of messages sent between a BlackBerry wireless handset and BES Server based on AES or Triple Data Encryption Standard (Triple DES). BlackBerry BES Server also permits great versatility in adjusting levels of security to match the special requirements of your network. Progent's BlackBerry authorized engineers can assist your company to choose advanced security features and enable them remotely. Samples of these wirelessly selectable security features include:

  • Lock down a device
  • Erase data from a misplaced or stolen smartphone
  • Lock out Bluetooth functionality
  • Enable built-in protection against malicious attacks

BlackBerry BES Server also offers versatility in selecting ways to prevent users from loading or executing unsafe or prohibited applications. Progent can assist you to choose protective techniques such as:

  • List exactly what applications are permitted on the device
  • Prevent external programs from allocating non-volatile memory on the smartphone
  • Select which functions third-party applications can access on the BlackBerry device
  • Restrict the kinds of connections third-party software running on the device can establish
  • Block all external applications from being loaded or executed on the smartphone

Some Ways That Progent Can Help Your Business to Manage and Support Your BlackBerry Environment
Progent can deliver a seasoned engineer who has earned accreditations from RIM in all key aspects of BlackBerry integration. Progent's BlackBerry support services span areas from troubleshooting synchronization problems to designing mobile productivity solutions built around BlackBerry Enterprise Server (BES). These RIM BlackBerry certifications and their associated practice areas include:

BlackBerry Certified Support Specialist
Blackberry ConsultingA Progent BlackBerry Certified Support Specialist can assist you to perform basic technical operations such as configuring BlackBerry smartphones and BlackBerry Desktop software, adding addresses to the BlackBerry Internet Service, establishing account configurations, launching e-mail filters, modifying user accounts, upgrading BlackBerry handsets, transmitting service books, and configuring BlackBerry Desktop Manager to work with your company messaging solution. Progent's seasoned service professionals can in addition help your company to troubleshoot a broad array of issues concerning synchronization, handset detection, messaging consistency, web browsing, wireless connectivity, Instant Messaging, PC application installation, and BlackBerry Desktop Redirector.

As a top innovator in providing nationwide online support for small office IT networks, Progent can provide fast and affordable access to a BlackBerry Certified Support Specialist. Progent's remote technical support skills keeps your BlackBerry support costs at a minimum and, by solving problems promptly, optimizes the productivity of your BlackBerry users.

BlackBerry Certified Server Support Specialist
Blackberry ConsultantsProgent's BlackBerry Certified Server Support Specialist can provide the knowledge needed to configure and support the BlackBerry Enterprise Server in an Exchange environment. Progent's BlackBerry-certified specialist can assist you to utilize resources such as BlackBerry Administration Service (BAS), the BlackBerry Technical Solution Center, and BlackBerry Utilities to run important tasks including troubleshooting enterprise activation issues, adding and deleting BlackBerry device users, activating passwords, implementing over-the-air program loading and setup, implementing and debugging the BlackBerry Smart Card Reader, and setting up database backup and restore mechanisms.

Progent's BlackBerry consultants can also help you to operate management tools such as the BlackBerry Administration Service for role-based administration, resolving file attachment and data flow issues, and utilizing WiFi for enterprise activation. In addition, Progent can explain the function of operational policies in the BlackBerry Enterprise system and assist you to select and implement appropriate security configurations.

Progent's certified Microsoft Exchange Server experts can team with Progent's BlackBerry Certified Server Support Specialist to assist you to enhance your existing Microsoft Exchange Server infrastructure for operating smoothly with BlackBerry BES Server or move your BlackBerry solution to the most recent version of Exchange Server.

Call or Email Progent to Get Help from a RIM BlackBerry-Certified Professional
In order to ask Progent about professional support for BlackBerry mobile wireless solutions, phone 1-800-993-9400 or visit Contact Progent.

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