Enterprise-class Remote Consulting Services for BlackBerry Technology
BlackBerry Online Troubleshooting HelpSafe and reliable connectivity from mobile phones to email systems like Microsoft Exchange Server, Domino, or Novell GroupWise is now mandatory for businesses of any size who wish to optimize competitiveness. RIM's BlackBerry smartphones and the BlackBerry BES Server are among the most popular solutions for building and administering mobile communications. But, supporting efficient BlackBerry environments has become complex because of the sophisticated tools that exist to fulfill the demand for world-class protection and fault tolerance. Progent's BlackBerry certified engineers are expert at delivering remote support expertise for BlackBerry systems, reducing support expenses and resolving problems more quickly than is feasible via traditional on-premises service providers.

Progent maintains a seasoned group of remote engineers qualified to support networks that incorporate technology from all popular vendors. (See technical certifications of Progent's engineers.) Progent's Cisco CCIE network engineers can assist you to resolve challenging issues with your network environment. Progent's Apple qualified support staff can assist you to interface Macintosh computers with your mobile communications environment and can provide expertise with Apple iPhone integration. Progent's Linux specialists can offer assistance in supporting servers powered by various distributions of Linux such as RedHat Linux, SUSE, Debian-GNU, CentOS, Ubuntu, Mandriva, PCLlinuxOS Linux, fedora, and Gentoo. This range of support skills allows Progent to offer a convenient solution for IT support required in mixed-vendor environments and eliminates the finger-pointing that small organization often encounter when looking for technical support.

Progent's network security consultants have earned top security accreditations such as Global Information Assurance Certification and CISSP. Progent's enterprise-class security experts can help you make smart choices in selecting from the many options available with configuring BlackBerry BES Server and can also create and validate a corporate-wide security strategy that makes sense for your business. Progent's security consulting services for small companies include a pair of ultra-affordable security penetration testing service bundles that allow small businesses to get an objective network security assessment from a Progent security consultant to uncover potential weaknesses in the security profile you present inside and outside your security perimeter.

Consulting and Technical Help for BlackBerry Enterprise Server
Research in Motion's high-end solution for administering large collections of BlackBerry devices is the BlackBerry Enterprise Server. This powerful tool allows Exchange Server, Lotus, or Groupwise users to send and receive messages that are encrypted in transit to ensure optimum security. BlackBerry BES Server also streamlines a wide variety of crucial management tasks that span from smartphone setup and updates to wireless security and high availability.

BlackBerry BES Server Troubleshooting Help

Progent's BlackBerry-qualified consultants can show you how to utilize RIM BlackBerry BES Server to perform basic tasks such as:

  • Deploy and manage applications
  • Plan smartphone, application, and policy updates
  • Upgrade BlackBerry device software remotely
  • Manage user and group configurations with BlackBerry's vast selection of IT policies

Progent's BlackBerry-qualified engineers can also help you to utilize BES Server to perform key tasks not available with the entry-level BlackBerry BES Server Express. These tasks include:

  • Set up and support BlackBerry's fault-tolerant architecture based on VMware
  • Install BlackBerry smartphones remotely
  • Establish specialized management roles
  • Automatically track and analyze the integrity of your BlackBerry system

Professional BlackBerry Technical Services Offered Online from Progent
Progent's authorized BlackBerry engineers are available remotely to provide prompt assistance to companies in the Wichita region or anywhere in the state of Kansas. Progent's experienced online technical support team has helped IT organizations resolve computer issues and reduce IT service costs in every state in the United States and built a large base of loyal customers. (See Progent's client testimonials.)

Progent offers remote consulting support for a wide array of technologies associated with BlackBerry software and devices such as synchronization, integration with Exchange, managing BlackBerry Enterprise Server (BES), and improving mobile security. Major RIM BlackBerry credentials awarded to Progent's consulting professionals include:

BlackBerry Certified Support Specialist
Blackberry ConsultingProgent's BlackBerry Certified Support Specialist can assist you to carry out common support operations such as configuring BlackBerry handsets and BlackBerry Desktop software, adding addresses to the BlackBerry Internet Service, establishing account configurations, launching messaging filters and auto-signature, changing user accounts, upgrading BlackBerry handsets, sending service books, and configuring BlackBerry Desktop Manager to work with your corporate email solution. Progent's seasoned service professionals can in addition assist your business to resolve a broad range of problems concerning synchronization, device recognition, messaging reconciliation, web access, mobile connections, Instant Messaging, workstation software configuration, and BlackBerry Desktop Redirector.

As a top innovator in providing nationwide online support for small office networks, Progent can provide quick and economical contact with a BlackBerry Certified Support Specialist. Progent's remote consulting expertise keeps your mobile support costs at a minimum and, by solving problems promptly, optimizes the efficiency of your BlackBerry smartphone clients.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator offers advanced knowledge for installing, managing, monitoring, and maintaining one or multiple BlackBerry Enterprise Servers in an email system based on Microsoft Exchange Server. Progent's BlackBerry engineer has expertise in important technologies associated with BlackBerry management such as the BlackBerry Enterprise Solution, Windows permissions, email architecture, Outlook, firewalls, proxy servers, MAPI, and IT policies. Progent can help you to install and delete BlackBerry device clients on Exchange and Active Directory, set up, monitor, and manage BlackBerry Enterprise Server, administer BlackBerry handhelds and client accounts, archive and maintain storage groups, configure permissions, set up the MDS and Instant Messaging, install push and pull access control lists, control Microsoft Exchange data flow, generate, edit, and assign wireless LAN and VPN configurations, set up SNMP traps for alerts, and produce reports to summarize SNMP results.

Progent's BlackBerry-certified consultant can help you with your BlackBerry solution in a variety of settings that can include Microsoft Windows 2000, 2003 or 2008 Servers, Microsoft Windows XP, Vista, and Windows 7 and 8 desktops, BlackBerry Desktop Manager, VMware, MSDE 2000, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also show you how to to use utilities like BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Enterprise Server Resource Kit, BlackBerry Enterprise Server log files, Microsoft SQL Server Enterprise Manager and BlackBerry MDS Runtime.

BlackBerry Certified Solution Designer
RIM BlackBerry Certified Solution Designer ConsultingProgent offers the services of a BlackBerry Certified Solution Designer to assist your business to plan, deploy, validate, troubleshoot, and produce documentation for a mobile wireless solution based on the combination of the BlackBerry Enterprise Solution, Exchange Server, and Active Directory. Progent's high-level consulting support services for BlackBerry include business and network needs assessment, system design, deployment strategy and execution, performance tuning, configuration of a fault-tolerant architecture, data backup and business recovery planning, and system-wide security engineering.

Progent's BlackBerry Certified Solution Designer can team with you and your IT management staff to define your functional goals and to create a mobile wireless solution that fits within your IT budget and supports your business strategy. Progent can clarify the implications of your organizational processes on the design of a BlackBerry Enterprise Solution, assess your existing connectivity architecture's suitability to support a BlackBerry Enterprise Server, assist you to determine which administration model and physical components match your needs, and evaluate your messaging system configuration. Progent can also help you understand the performance impact that the BlackBerry BES Server, Microsoft SQL Server, and Exchange Server have on one another so you can make informed decisions concerning alternatives for software versions, server hardware and mass storage, network design, and application set up.

To optimize network security, Progent's BlackBerry-certified expert can help your company to choose and enable appropriate security options for the BlackBerry Enterprise Server. Progent's BlackBerry Certified Solution Designer can also operate with Progent's CISSP and CISM-certified security specialists to run network-wide security vulnerability and compliance testing and recommend improvements to support your BlackBerry environment.

Call or Email Progent to Get Support from a RIM BlackBerry-Certified Professional
If you wish to contact Progent about professional help for BlackBerry wireless integration, call 1-800-993-9400 or visit Contact Progent.

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