Professional Remote Technical Support for Wichita Falls, Texas Computer Networks from Certified Consultants
Small businesses have traditionally been overlooked by major IT service firms. Many small businesses allow themselves to become dangerously dependent on individual consultants or small consulting organizations who lack the size or comprehensive skill sets to react promptly or effectively to technical emergencies. Still other small businesses resort to mass-market support providers that employ personnel able to provide by-the-numbers fixes for ordinary issues but who are missing the background and technical scope to handle the variety of configurations and lack of standardization typical of small company IT systems.

Progent's time-tested methodology for delivering affordable and successful network service to small companies has made Progent one of the top Microsoft-certified IT consulting organizations in the country. Progent has delivered remote help to small businesses in every state in the United States (refer to Progent's client testimonials).

For larger businesses, Progent can provide co-sourcing support to add to the technical skills of your in-house IT service group. Co-sourcing can reduce expenses and help meet schedules for major IT initiatives such as application design and development, disaster recover/business continuity planning, security audits, merging datacenters, or software migrations.

Progent can in addition offer the services of certified experts to help your company to plan and implement your cloud strategy.

Key Products and Technologies Supported by Progent for Wichita Falls, Texas Office Networks
A Microsoft-certified Partner IT service company with a world-class team of Cisco qualified CCIE networking consultants and Apple Computer accredited consultants, Progent offers emergency troubleshooting and affordable remote consulting to Wichita Falls, TX companies for a wide range of computer technologies including:

Service Delivery Alternatives for Wichita Falls, Texas Companies
Progent offers a variety of options for providing small businesses with affordable computer services for troubleshooting, system architecture, hosting services, and IT administration. Progent's paradigm for providing computer support is based on the Help Desk operational structure familiar to big IT groups. Progent's Helpdesk Support Model ensures fast support, comprehensive activity documentation, dependable follow-up, and strict expense control for a range of IT support delivery alternatives that include online repairs, in-person help, top-level consulting, as well as server and application hosting.

  • Remote Service
    Progentís Technical Response Center (TRC) offers urgent and scheduled online assistance for Microsoft Windows, Linux, Apple OS X, and Cisco-based systems in the U.S. and globally. Progent's certified support experts can help clients to analyze and fix network issues without the cost or delay of on-premises service calls. The background of Progent's IT engineers makes it possible to resolve most network problems rapidly. For complex problems, Progent's depth of expertise allows the support team to escalate trouble tickets to world-class specialists. Progent offers a convenient, web-based signup process for new clients to accommodate urgent situations and Progent charges per minute with no startup fees or time minimums, so you are invoiced only for the assistance you receive. Experts available online include Cisco-qualified CCIEs, Microsoft-qualified MCSE consultants, and GIAC-certified security engineers. Learn more details concerning Progent's remote network troubleshooting expertise.

  • Onsite Support
    Progent provides onsite technical assistance for signed-up clients in major metropolitan areas in the United States. Progent's onsite service technicians can work in tandem with Progent's remote service engineers to deliver small and midsize businesses the optimal solution: in-person service professionals when you need them as well as the on-line help of Progent's seasoned staff of network engineers, security specialists, and business software developers. The wait time for on-site service visits is typically under one business day. There is no start-up or retainer fee for registering as a Progent customer for on-premises service. Learn more about how to register for Progent's in-person computer service.

  • Phone Support
    Progent's Help Desk Call Center Outsourcing Services are intended for small and midsize businesses who need fast and reliable access to an online Help Desk with efficient telephone support, online repair capability, and enough technical depth for all needed escalation. Because small and midsize businesses usually have limited IT funds and can spare scant management attention for handling network support tasks, Progent's Help Desk Call Center Outsourcing Services could be the most cost-effective option to ensure that business information networks stay productive. Learn more details concerning Progent's Contact Center services.

  • IT Consulting Services
    Progent offers small businesses budget-friendly availability of world-class IT professionals who can deliver assistance with vital technologies including Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server expertise, Cisco network architecture, company-wide network security consulting, non-stop it system design, virtualization solutions, plus configuration, customization and support for small business programs including financials, ERP and MRP, management reporting, CRM, and office productivity suites. Progent can provide assistance with short-term projects including site moves and major system migrations, longer term initiatives like management reporting software development and support, relational database application development and DBA support, and web design, continuing services such as Microsoft System Center 2012 Operations Manager support and Operations Manager 2016 consulting for IT infrastructure monitoring and system administration, or urgent services like data restoration and malware removal.

  • Application Hosting
    Progent can host key applications like Exchange Server and Microsoft SQL Server to provide small and midsize businesses with higher degrees of availability, protection, and performance than is feasible using the class of internal data center that is practical for the majority of small and midsize companies. Because Progent uses the same facilities that support the equipment of many of the planet's largest information technology companies, Progent can save you the cost of creating and managing the systems needed for enterprise-class environmental control, electrical failover, and redundant Internet access. For hosted application servers, Progent can also make sure that upgrades and service packs remain updated, protection and performance is continually tracked, and systems are regularly archived and ready for full and prompt recovery. Find out more concerning Progent's hosting services for Exchange Server and other mission-critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting offers full hosting services for all of a small company's production servers in a setting that not only provides the top degree of dependability and extensibility but that is in addition simple for clients to migrate to another support firm or to move internally when your situation calls for it. Progent's Private Cloud hosting is founded on proven virtualization technologies that allow small businesses with mixed environments to benefit significantly on the costs of capital equipment, infrastructure support, and network administration while achieving world-class availability and an unparalleled degree of vendor options. In contrast to conventional Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting Service covers all server-centric software in a single centrally managed package, can support the multi- platform and loosely standardized networks common with smaller companies, and keeps ownership of the licenses in the customer's possession so that migrating to a different virtual system is fast, safe, and inexpensive. This eliminates becoming a captive to a single hosting service while still offering all the cost savings associated with SaaS hosting alternatives.

  • Hybrid Cloud Planning and Integration Services
    Progent offers expert remote support to help companies of all sizes integrate their information networks with leading public cloud platforms such as Microsoft Azure and Amazon Web Services (AWS). Progent can help you to plan and manage cost-effective environments that support Windows and Linux operating systems and applications in either cloud-centric solutions or in hybrid network models that seamlessly combine physical resources along with public clouds. To help you to integrate public clouds with physical datacenters, Progent offers a variety of public cloud integration services that include Office 365 integration solutions with on-premises installations of Exchange, Azure planning and integration services, Amazon AWS cloud integration, and Amazon Web Marketing Service programming and debugging. Progent has over 15 years of experience providing advanced consulting support remotely, and Progent can make sure you successfully carry out your cloud migration projects on schedule and within your budget.
Progent's Flat-rate Managed Services for Remote Network Management
Progent's affordable ProSight series of outsourced network management services is designed to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all facets of information assurance. Managed services offered by Progent include:
  • ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes cutting edge behavior analysis technology to guard endpoint devices as well as servers and VMs against new malware attacks like ransomware and file-less exploits, which easily escape traditional signature-based anti-virus tools. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and provides a unified platform to manage the complete malware attack progression including protection, detection, containment, remediation, and post-attack forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Protection
    ProSight Enhanced Security Protection (ESP) managed services offer ultra-affordable multi-layer security for physical servers and virtual machines, desktops, mobile devices, and Exchange email. ProSight ESP uses contextual security and advanced machine learning for round-the-clock monitoring and responding to cyber assaults from all vectors. ProSight ESP provides firewall protection, penetration alerts, endpoint management, and web filtering via cutting-edge tools incorporated within a single agent managed from a single control. Progent's data protection and virtualization consultants can help you to plan and configure a ProSight ESP deployment that meets your company's specific needs and that helps you demonstrate compliance with legal and industry data protection regulations. Progent will help you define and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that require immediate attention. Progent's consultants can also help your company to install and test a backup and restore solution like ProSight Data Protection Services so you can recover quickly from a destructive security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange filtering.

  • ProSight DPS: Managed Backup and Recovery
    ProSight Data Protection Services provide small and medium-sized organizations a low cost end-to-end service for secure backup/disaster recovery (BDR). For a low monthly price, ProSight DPS automates your backup activities and allows rapid recovery of critical data, apps and virtual machines that have become unavailable or corrupted as a result of component breakdowns, software bugs, natural disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's BDR specialists can provide world-class expertise to configure ProSight DPS to be compliant with government and industry regulatory standards such as HIPPA, FINRA, PCI and Safe Harbor and, when needed, can assist you to recover your business-critical data. Find out more about ProSight Data Protection Services Managed Backup.

  • ProSight WAN Watch: Network Infrastructure Management
    Progentís ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for smaller businesses to map out, track, enhance and troubleshoot their connectivity hardware such as switches, firewalls, and access points plus servers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that network maps are kept current, captures and displays the configuration information of almost all devices on your network, monitors performance, and generates alerts when problems are detected. By automating complex management activities, WAN Watch can cut hours off ordinary chores like network mapping, reconfiguring your network, finding devices that need important software patches, or resolving performance bottlenecks. Find out more about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email security platform that uses the technology of leading data security companies to deliver web-based control and comprehensive security for your email traffic. The hybrid structure of Progent's Email Guard managed service combines a Cloud Protection Layer with an on-premises gateway device to provide advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. ProSight Email Guard's cloud filter serves as a first line of defense and keeps most threats from making it to your network firewall. This decreases your exposure to external threats and saves system bandwidth and storage. ProSight Email Guard's on-premises security gateway device adds a deeper level of inspection for inbound email. For outbound email, the on-premises gateway offers anti-virus and anti-spam protection, DLP, and email encryption. The onsite security gateway can also help Exchange Server to track and protect internal email traffic that originates and ends within your security perimeter. Find out more about Progent's Email Guard spam filtering, virus defense, content filtering and data loss protection.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses advanced remote monitoring and management (RMM) technology to keep your IT system running at peak levels by checking the health of vital computers that power your information system. When ProSight LAN Watch detects a problem, an alert is transmitted immediately to your specified IT management personnel and your assigned Progent consultant so all looming issues can be resolved before they can impact productivity Find out more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a secure Tier III data center on a fast virtual host set up and managed by Progent's network support professionals. Under Progent's ProSight Virtual Hosting model, the client owns the data, the OS platforms, and the apps. Since the system is virtualized, it can be moved immediately to an alternate hardware environment without a lengthy and technically risky configuration process. With ProSight Virtual Hosting, you are not locked into a single hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, find and safeguard data about your network infrastructure, processes, applications, and services. You can instantly find passwords or IP addresses and be alerted about impending expirations of SSL certificates or domains. By updating and managing your IT infrastructure documentation, you can save as much as 50% of time thrown away searching for critical information about your network. ProSight IT Asset Management features a centralized repository for holding and sharing all documents related to managing your network infrastructure such as recommended procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and associating IT information. Whether youíre making enhancements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you need as soon as you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost way for small and mid-size businesses to obtain an unbiased assessment of the health of their network. Based on a selection of the leading remote monitoring and management (RMM) tools available, and supervised by Progent's world-class team of IT professionals, ProSight Network Audits show you how well the deployment of your essential infrastructure devices conform to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver instant benefits like a more manageable Active Directory environment. Both also include one year of advanced remote network monitoring and management. Benefits can include easier management, better compliance with data security requirements, more efficient utilization of network assets, quicker troubleshooting, more reliable backup and restore, and less downtime. Read more about Progent's ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service centered on a phone interview with a Progent information assurance expert. The interview is intended to assess your company's ability either to block or recover quickly after a ransomware incident. Progent will work with you personally to gather information about your current antivirus tools and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can follow best practices to deploy an efficient AV and backup/recovery environment that meets your business needs. For more information, refer to The ProSight Ransomware Preparedness Report Service.

Why Progent Offers the Smart Alternative for Wichita Falls, Texas Businesses
Progent's staff size, scope of technical expertise, and familiarity with corporate network support allow small and midsize businesses to avoid the problems related to over dependence on small support organizations or freelance engineers.

Working with Progent's Experts allows your small business to:

  • Prevent Over Reliance on Freelance Consultants
    For IT services, smaller companies sometimes rely heavily on freelance consultants. Though freelance service providers have lower overhead than more substantial IT service organizations and can afford to bill nominally smaller fees, freelancers are occasionally too overworked to react rapidly to urgent problems. If a freelance consultant is occupied with different client, ill, on vacation, or in class, the lack of backup staff may require your company to go without assistance during a crisis. The more your small business grows, network unavailability or problems with critical programs get more costly. The money you thought you were conserving on an independent consultant can disappear fast due to lost output. In addition, when freelance consultants confront new problems, the unavailability of a large consulting group to rely on for assistance forces them to train in place while your organization ends up with the bill for their ongoing training.

  • Gain Access to Certified Professionals in Complex Information Technology Solutions
    Many small support firms or independent engineers focused on small company IT support are capable of providing connect-the-dots fixes but don't have the background to work cost-effectively with complicated IT environments that have mixed operating systems, numerous locations, Voice over IP implementations, remote workers, interconnected financial and operational software, eCommerce, and custom line-of-business applications. Progent's experience with worldwide companies and Progent's extensive group of specialists can benefit your business because big-company environments are characteristically complicated, integration issues require in-depth knowledge in numerous technical areas, and reaching a high degree of stability, reliability, and security requires industry-proven processes.

  • Create a Solid Foundation for Growth
    Small businesses often begin with an IT system implemented on a shoestring budget. Lacking a strong architecture, a series of band-aid repairs often get tossed on top of a marginal foundation. As a company grows, reliability and expandability problems can obstruct the productivity of the organization. These environments require thorough evaluation, intelligent business planning, and broad-based experience to upgrade to a network infrastructure that will provide the reliable foundation to meet critical business requirements and support future expansion.

  • Team with Solution Finders, Not Product Vendors
    Smaller companies require direction and insight to work through an ever more complex array of technology alternatives offered for enabling growth and enhancing efficiency. Businesses do not need an IT consultant or support firm that tries to sell them products. Progent eliminates conflicts of interest by not selling any products. Progent provides consulting and services exclusively. This allows Progent to align technical support services with the real needs of clients. Combining IT consulting and product reselling can result in a conflict where the proposed solution is built around a predetermined vendor instead of being based on the actual requirements of a customer.

Get in Touch with Progent
If your Wichita Falls, Texas business wants to get in touch with Progent for IT outsourcing, consulting, or technical support, phone 800-993-9400 or visit Contact Progent.

Fast Remote Technical Help
For immediate online technical support, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).
















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