Fast and Affordable Online Troubleshooting for Wichita Information Networks
Fast Remote Help for Wichita NetworksFor businesses in Wichita or anywhere in Kansas, Progent provides online support for networks based on Microsoft, Cisco, Mac OS X, or Linux platforms. Progent's Microsoft qualified consulting experts have provided online troubleshooting to companies in all 50 states in the U.S. (Check out recommendations from Progent's clients.) Progent also offers the consultation services of Cisco CCIE-qualified engineers to help with challenging networking issues, plus the services of CISSP-certified security consultants to handle advanced security design and troubleshooting jobs.

Progent's remote support engineers provide exceptional value because they possess the real-world background and are equipped with the sophisticated tools necessary to solve most information system issues rapidly. This lowers immediate costs since service calls require minimal billable minutes. Remote support also avoids the expense of dispatching a consultant to your location. Your company saves additionally in incidental costs by minimizing or eliminating network downtime and related costs resulting from business disruption, upset clients, idle employees, and distracted management. Progent's advanced online technical support expertise is especially helpful for businesses that depend on public clouds for critical network infrastructure or applications like Microsoft Azure, Amazon AWA, or Exchange Online, where onsite tech support may not be an alternative.

Progent's pricing policy for remote support is designed to leverage your IT service investment. Progent bills on a per-minute basis for telephone-based assistance, so you are invoiced only for the support that you receive. Unlike many remote service organizations, Progent requires no initialization surcharge or minimum payments. Progent's per-minute granularity and simple model for pricing save you from situations where quick repairs somehow turn into major tabs. Progent's skill at handling problems quickly means you spends less cash.

Progent's Remote Consulting and Technical Support Services
Through years of experience, Progent has refined an array of optimized tools and field-tested methodologies that promote the maximum degree of effectiveness for online consulting and troubleshooting for computer systems of any size. Progent offers secure Virtual Private Network support for VPN gateways from a variety of leading vendors including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology permits the engineers of Progent's Technical Response Center to link to your company's network without violating network security.

Progent's powerful customer support reporting application stores thorough records describing all support that Progent's customers have received. Progent's staff service personnel have the benefit of the details of support delivered to every customer by every Progent engineer. This database of anomalies and fixes is structured as an easily searchable support knowledge base that allows Progent's online technical professionals to communicate their experiences company-wide to ensure that the quality of Progent's support grows over time. Progent's advanced accreditations and close partnerships with major technology companies including Cisco and Microsoft make available additional massive technical databases and permit fast response from manufacturers' internal engineering staff so Progent's online service specialists can arrive at optimal solutions in the least time.

Remote support available from Progent to companies in Wichita and throughout the state of Kansas include:

ProSight Flat-rate Managed IT Services for Small and Mid-size Businesses
Progent provides a selection of budget-friendly, flat-rate services designed to enable small and medium-size organizations to utilize the same cutting-edge technology deployed by some of the industry's top corporations. The ProSight line of network monitoring and management services addresses all critical aspects of modern networking such as email content filtering, security and compliance, cloud-based backup and disaster recovery, and network infrastructure monitoring and management. ProSight managed services offered by Progent include:

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of top information security companies to deliver web-based control and comprehensive security for your email traffic. The powerful structure of Progent's Email Guard combines cloud-based filtering with an on-premises security gateway appliance to provide complete defense against spam, viruses, Dos Attacks, DHAs, and other email-based malware. Email Guard's cloud filter serves as a preliminary barricade and keeps the vast majority of threats from reaching your security perimeter. This decreases your vulnerability to external threats and saves system bandwidth and storage space. Email Guard's on-premises gateway appliance provides a deeper layer of analysis for incoming email. For outbound email, the local gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local security gateway can also help Exchange Server to monitor and protect internal email traffic that stays within your corporate firewall. For more information, visit Email Guard spam filtering and data leakage protection.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes next generation behavior-based analysis technology to guard endpoint devices and servers and VMs against new malware assaults such as ransomware and email phishing, which easily evade traditional signature-based AV products. ProSight ASM safeguards on-premises and cloud resources and offers a unified platform to manage the entire malware attack lifecycle including protection, infiltration detection, mitigation, remediation, and forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services provide small and mid-sized businesses an affordable and fully managed solution for secure backup/disaster recovery. For a fixed monthly price, ProSight DPS automates your backup activities and allows fast restoration of critical files, applications and VMs that have become unavailable or corrupted as a result of hardware breakdowns, software glitches, natural disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's BDR consultants can provide world-class support to set up ProSight Data Protection Services to to comply with regulatory requirements like HIPPA, FIRPA, PCI and Safe Harbor and, when necessary, can assist you to restore your critical data. Learn more about ProSight Data Protection Services Managed Backup.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized businesses to map out, track, enhance and debug their networking hardware like switches, firewalls, and access points as well as servers, client computers and other networked devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that network maps are always updated, captures and manages the configuration information of virtually all devices connected to your network, tracks performance, and generates alerts when potential issues are detected. By automating time-consuming network management activities, WAN Watch can cut hours off common chores like making network diagrams, expanding your network, finding devices that require critical software patches, or isolating performance issues. Find out more details about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management techniques to keep your network operating efficiently by checking the health of vital computers that power your business network. When ProSight LAN Watch detects an issue, an alarm is transmitted immediately to your specified IT management personnel and your Progent engineering consultant so that any looming problems can be resolved before they can disrupt your network Learn more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a protected Tier III data center on a high-performance virtual host configured and maintained by Progent's IT support professionals. With the ProSight Virtual Hosting model, the customer retains ownership of the data, the OS platforms, and the applications. Since the system is virtualized, it can be ported easily to an alternate hardware environment without requiring a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, you are not locked into a single hosting service. Learn more details about ProSight Virtual Hosting services.

Special Consulting Programs Available from Progent
Progent offers the skills of world-class online consulting experts for special information technology projects. Progent's rates for ongoing development or consulting projects are determined according to the qualifications of the consultants involved. Progent's experience with these special areas of computer technology allows clients to execute major projects within budget and on time. Progent's project-based remote engineering services include:

  • Help Desk Expertise
    Progent's Help Desk service options for businesses with environments that incorporate Microsoft Windows, Cisco, Apple Mac OS X, or UNIX/Linux products include comprehensive Help Desk outsourcing, virtual Helpdesk services, and Helpdesk operations consulting. Progent's Help Desk Call Center outsourcing services are well suited for organizations who lack the money or time to create an in-house Help Desk Call Center but who need fast response from an effective Help Desk with professional telephone assistance plus the ability to escalate the most challenging problems to high-level engineers.

    Progentís Virtual Help Desk is designed for bigger companies and operates as a seamless extension of your established Helpdesk organization. Progent's Virtual Call Center can serve as a an escalation resource for the most difficult network problems, or be ready in hectic instances when your regular resources are swamped.

    Progent's Help Desk team of seasoned network consultants offers your clients in Wichita or anywhere in the state of Kansas immediate contact with an efficient support resource with extensive experience delivering telephone-based consulting and online troubleshooting for computer environments that incorporate Windows, Cisco, Mac OS X, or UNIX/Linux products. Progent's focus is to give the Help Desk the reputation as a solid driver of business success, and Progent's aim is to resolve rather than merely record technical issues.

  • Applications Services: Training, Custom Programming, and Problem Solving
    Progent's Applications Experts Group offers phone-based and in-depth engineering expertise and training in special business application fields such as ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management. Progent also offers consulting, custom programming, and training for popular Microsoft applications such as Microsoft CRM, Project, Office Word, and Office Excel. To find out more concerning Progent's consulting, customization, and training offerings, refer to Progent's Business Application Experts Group.

  • Centralized and Automated Administration of Hybrid Cloud Environments
    Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud environments by offering advanced support for Windows Server 2016, Windows 10; cohesive integration of heterogeneous networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better cloud support such as tighter integration with Intune for Apple iPhone and Android smartphone management plus native integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consulting experts offer advanced online and onsite support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to design and install a new deployment of Microsoft System Center 2016, expand or optimize your current one, upgrade smoothly from an earlier release of System Center, or troubleshoot your System Center environment.

  • Remote IT Infrastructure Monitoring Support
    Progent can deliver businesses in Wichita, or anywhere in the state of Kansas, remote hybrid network monitoring by providing System Center Operations Manager (SCOM 2016) consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can customize SCOM to fit your business so your computer maintenance is proactive and automated. By detecting emerging issues before they evolve into downtime, proactive monitoring can avoid disruptive and expensive information system failures. Progent can also deploy system monitoring utilities like Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or Mac OS X networks, Microsoft Windows environments, or environments that support a combination of OS platforms.
How Your Wichita Business Can Contact Progent's Online Service Experts
To contact Progent about emergency online help with Microsoft, Mac OS X, or Linux/UNIX networks, visit Progent's Emergency Online Help, phone 1-800-993-9400, or visit Contact Progent. For organizations and new businesses in Wichita or anywhere in the state of Kansas, Progent's phone-based network support engineers can deliver effective and affordable system support whenever your business needs it. More than a decade of providing remote technical assistance has led to Microsoft Gold certification for Progent's consulting experts and has allowed Progent to acquire world-class troubleshooting skills and to fine tune remote connectivity technology to fix computer problems rapidly while avoiding the expense and lost time that comes with in-person service visits.

Even if your Wichita company relies on a local freelance support technician or employs an in-house organization that can deal with day-to-day computer problems, Progentís Microsoft certified engineers can still provide an easy and seamless virtual extension of your on-site resources in cases when your regular IT support personnel either don't have the bandwidth or the knowledge to deal with unexpected system crises or particularly complicated integration projects.

Details of Progent's Online Network Support for Wichita
Progent's online support, Internet-based troubleshooting, network security consulting, and system administration services give businesses in Wichita or anywhere in the state of Kansas unparalleled leverage for your IT budget. Whether you require one-time phone support and remote troubleshooting or ongoing Help Desk Call Center support and system management, Progent's experts can provide your business enterprise-level network support while allowing you to eliminate the cost and hassle of carrying a large internal IT organization. Highlights of Progent's National Remote Support program include:

How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Gold Partner consulting firm and Progent's staff size, depth of technical background, fine tuned remote support tools, and familiarity with corporate IT enable offices to avoid the limitations associated with excessive dependence on smaller consulting firms, individual freelance service providers, or over-stretched in-house IT help.

Progent stands out by providing:

  • Best Practices
    Progentís team of Microsoft and Cisco certified consultants average longer than a decade of hands-on industry background, at the forefront of IT service, performing a broad variety of technical projects for an extensive mix of customers. Every Progent support professional shares a refined collection of personal best practices which are incorporated into company-wide best practices standards that Progent instills in its support staff. This ensures that you get not just expert IT skills, but also a support engineer with proven approaches for using technical knowledge to solve actual IT problems quickly.

  • Value Pricing
    Progent's pricing model is to charge for phone service and in-person help per minute. Consequently, you are charged just for received support. Progent does not demand a more expensive rate for after-hours or priority support, and within California or in areas where Progent provides in-person support, Progent does not bill for travel except for urgent support where on-site time is less than four hours. In addition, Progent applies no minimum charge and asks no retainer for support services delivered during regular business hours. Many support firms impose large minimum fees or charge for every fifteen minutes or longer. Progent's one-minute granularity avoids large bills for fast solutions so you will not be tempted to permit simple problems to stay unaddressed.

  • Full Records of IT Services
    Progent has developed a sophisticated support reporting system that stores and organizes complete documentation for all delivered support activities. Unlike some independent consultants or local support firms who provide scant documentation or details of services done, every service delivered by Progent is accompanied by comprehensive documentation. Every Progent consultant has access to the service documentation transmitted by every consultant to every client. The practice of documenting and organizing service activity results in more effective service and eliminates a variety of common misfortunes such as when a service client is virtually held hostage to a consultant who wonít let go of the keys to the kingdom.

  • 24x7 Network Monitoring with Microsoft Operations Manager
    Progent is one of the few IT service firms to offer 24x7 system monitoring services based on Microsoft Operations Manager. MS Operations Manager allows your network maintenance to be anticipatory instead of reactive. By revealing possible problems before they result in lost productivity, system monitoring can save your information network from stressful and expensive availability losses.
How Does My Business Start Getting Online Technical Help from Progent?
To initiate Progent's online help offerings or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network support, go to Immediate Technical Support.

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