Fast and Affordable Remote Troubleshooting for Wichita Information Networks
Fast Online Support for Wichita NetworksFor organizations in Wichita or anywhere in the state of Kansas, Progent offers remote help for computer systems based on Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft certified consulting experts have delivered remote support to businesses in every state in the United States. (See testimonials from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE-certified network specialists to solve challenging networking problems, as well as the services of CISSP-qualified security consultants to help with advanced security architecture and troubleshooting issues.

Progent's remote support experts provide excellent leverage due to the fact that they have the practical experience and are equipped with the sophisticated tools needed to solve most network issues quickly. This reduces direct costs since service calls use up minimal chargeable minutes. Online support also avoids the expense of dispatching a consultant to your office. Your company saves additionally in incidental costs by reducing or avoiding system outages and associated losses resulting from business disruption, disgruntled customers and vendors, unproductive workers, and de-focused executives. Progent's advanced remote consulting know-how is particularly helpful in environments that are dependent on public clouds for critical infrastructure or software like Azure, Amazon AWA, or Exchange Online, where onsite support may not be useful.

Progent's billing model for online help is designed to stretch your IT service dollar. Progent charges per minute for telephone-based consulting, so you pay only for the support that you actually get. In contrast to many remote support companies, Progent imposes no startup charge or minimum fees. Progent's per-minute granularity and simple policy for billing save you from scenarios where quick solutions somehow end up as big tabs. Progent's penchant for dealing with technical issues efficiently means you spends less money.

Progent's Remote Consulting and Troubleshooting Services
Over time, Progent has refined a set of customized tools and proven methodologies that promote the highest degree of efficiency for remote help and troubleshooting for information systems of any size. Progent provides safe Virtual Private Network support for VPN gateways from multiple leading vendors including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology enables the engineers of Progent's remote service group to communicate with your environment without violating system security.

Progent's advanced technical support reporting application maintains extensive documentation of all service that Progent's clients have received. Progent's staff consultants have access to the specifics of all help delivered to every customer by any Progent engineer. This archive of trouble tickets and fixes is structured as a quickly accessible internal database that allows Progent's online support experts to communicate their knowledge company-wide to ensure that the value of Progent's support services grows over time. Progent's high-level certifications and close relationships with major technology companies including Cisco and Microsoft make available other vast support knowledge bases and permit priority access to manufacturers' in-house product engineers with the result that Progent's online service specialists can find the most efficient solutions in the least time.

Online support provided by Progent to customers in Wichita and throughout the state of Kansas include:

ProSight Flat-rate Managed IT Services for Small and Medium Size Organizations
Progent offers a selection of affordable, flat-rate managed services intended to allow small and mid-size organizations to utilize the same advanced technology deployed by some of the world's leading enterprises. Progent's ProSight suite of outsourced network management services addresses all key aspects of modern networking such as email protection, threat defense based on machine leaning, automated backup/recovery, infrastructure monitoring and management, virtual server cloud hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates cutting edge behavior machine learning tools to defend endpoints as well as servers and VMs against new malware attacks like ransomware and file-less exploits, which easily get by traditional signature-based anti-virus tools. ProSight ASM protects local and cloud resources and provides a unified platform to manage the complete threat lifecycle including protection, identification, containment, remediation, and forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) services offer ultra-affordable multi-layer security for physical servers and virtual machines, workstations, mobile devices, and Microsoft Exchange. ProSight ESP utilizes contextual security and modern behavior analysis for round-the-clock monitoring and reacting to security threats from all vectors. ProSight ESP offers firewall protection, intrusion alerts, device management, and web filtering via leading-edge tools packaged within a single agent accessible from a unified console. Progent's data protection and virtualization consultants can help you to plan and configure a ProSight ESP deployment that addresses your organization's unique needs and that allows you demonstrate compliance with legal and industry data protection standards. Progent will help you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that require immediate action. Progent can also help you to install and verify a backup and disaster recovery solution such as ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services provide small and mid-sized organizations a low cost and fully managed service for reliable backup/disaster recovery (BDR). For a fixed monthly price, ProSight DPS automates your backup activities and enables fast restoration of vital files, apps and virtual machines that have become unavailable or damaged as a result of component failures, software bugs, disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises storage device, or to both. Progent's backup and recovery specialists can deliver world-class support to set up ProSight Data Protection Services to be compliant with government and industry regulatory requirements such as HIPPA, FIRPA, PCI and Safe Harbor and, whenever needed, can assist you to recover your business-critical information. Read more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of leading data security companies to deliver web-based management and comprehensive protection for all your inbound and outbound email. The powerful structure of Email Guard managed service integrates cloud-based filtering with an on-premises security gateway device to provide complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne threats. The Cloud Protection Layer acts as a preliminary barricade and blocks most unwanted email from reaching your network firewall. This reduces your vulnerability to inbound attacks and conserves system bandwidth and storage. Email Guard's onsite gateway device adds a further level of analysis for inbound email. For outbound email, the on-premises security gateway provides AV and anti-spam filtering, protection against data leaks, and email encryption. The on-premises gateway can also assist Exchange Server to monitor and safeguard internal email that stays inside your corporate firewall. For more details, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for smaller businesses to map out, monitor, enhance and troubleshoot their networking hardware such as switches, firewalls, and load balancers as well as servers, printers, client computers and other devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that network maps are kept current, copies and displays the configuration information of virtually all devices on your network, monitors performance, and generates alerts when problems are discovered. By automating time-consuming management and troubleshooting activities, ProSight WAN Watch can knock hours off ordinary tasks such as making network diagrams, expanding your network, finding devices that need critical software patches, or resolving performance issues. Find out more about ProSight WAN Watch network infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses advanced remote monitoring and management technology to help keep your network running efficiently by checking the health of vital computers that power your business network. When ProSight LAN Watch uncovers an issue, an alarm is sent automatically to your designated IT management staff and your assigned Progent engineering consultant so that all potential problems can be addressed before they can impact productivity Find out more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a protected fault tolerant data center on a high-performance virtual host set up and maintained by Progent's IT support experts. Under Progent's ProSight Virtual Hosting service model, the client owns the data, the OS platforms, and the applications. Because the environment is virtualized, it can be moved immediately to an alternate hosting environment without requiring a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, you are not tied a single hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, find and protect data about your network infrastructure, procedures, business apps, and services. You can instantly locate passwords or IP addresses and be warned about upcoming expirations of SSL certificates ,domains or warranties. By updating and organizing your network documentation, you can eliminate up to half of time thrown away trying to find critical information about your IT network. ProSight IT Asset Management features a common repository for storing and collaborating on all documents required for managing your network infrastructure such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT information. Whether youíre making improvements, doing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you require when you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable alternative for small and mid-size businesses to get an objective evaluation of the health of their information system. Powered by some of the top remote monitoring and management (RMM) tools in the industry, and overseen by Progent's certified team of IT professionals, ProSight Network Audits show you how closely the configuration of your core network devices conform to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate benefits such as a more manageable Active Directory (AD) system. Both versions also include a year of advanced remote network monitoring and management (RMM). Benefits can include easier management, better compliance with data security requirements, more efficient utilization of network resources, quicker problem resolution, more dependable backup and recovery, and increased uptime. See more about ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service based on a phone interview with a Progent backup/recovery consultant. The fact-finding interview is designed to evaluate your company's ability either to stop or recover rapidly from a ransomware attack. Progent will work with you directly to collect information about your current security profile and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can apply best practices to create an efficient AV and backup/recovery system that meets your business requirements. For more information, refer to The ProSight Ransomware Preparedness Report.

Special Consulting Services Offered by Progent
Progent can provide the skills of world-class remote consulting experts for contract information technology projects. Progent's charges for ongoing development or consulting projects are set based on the level of expertise of the engineers involved. Progent's experience with these special fields of information technology enables customers to complete major projects economically and on schedule. Progent's special online engineering solutions include:

  • Help Desk Call Center Support
    Progent's Help Desk service options for organizations with environments based on Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux technology include comprehensive Help Desk Call Center outsourcing, virtual Help Desk services, and Help Desk operations consulting. Progent's Call Center outsourcing services are ideal for companies who lack the budget to build and maintain an internal Help Desk but who require fast access to a reliable Help Desk with proficient phone assistance as well as the technical depth to escalate the most challenging problems to high-level consultants.

    Progentís Virtual Help Desk Call Center is designed for bigger businesses and operates as a transparent addition to your existing Help Desk team. Progent's Virtual Call Center can operate as a an escalation option for the toughest technical problems, or be ready in hectic circumstances when your other support engineers are too busy.

    Progent's Help Desk staff of experienced information technology experts provides your customers in Wichita or anywhere in the state of Kansas quick access to an effective technical support group with years of experience providing telephone-based consulting and online diagnostics for IT systems powered by Windows, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's focus is to earn the Call Center recognition as a solid contributor to business success, and Progent's target is to resolve rather than just track network problems.

  • Applications Support: Education, Custom Development, and Integration
    Progent's Applications Consulting Team offers remote advanced consulting expertise and training in special business application areas that include ERP, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also can provide consulting expertise, custom development, and education for Microsoft applications such as CRM, Microsoft Office Project, Office 365 Word, and Office 365 Excel. To find out more information on Progent's expertise, programming, and education services, see Progent's Applications Experts Team.

  • Centralized and Automated Administration of Hybrid Cloud Environments
    System Center 2016 centralizes and automates the administration of hybrid cloud environments by offering advanced support for Windows Server 2016 servers, Windows 10 clients; cohesive integration of heterogeneous networks that incorporate Linux, Hyper-V and VMware vSphere; and better public and private cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts can provide world-class remote and onsite expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to design and configure a new deployment of System Center 2016, extend or tune an existing one, upgrade smoothly from a prior version of System Center, or troubleshoot your System Center solution.

  • Remote Hybrid Network Monitoring Services
    Progent can deliver businesses in Wichita, or anywhere in the state of Kansas, online IT infrastructure monitoring by providing System Center 2016 Operations Manager (SCOM 2016) expertise and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can customize Operations Manager to accommodate your environment so that your network maintenance is proactive and automated. By spotting possible trouble spots before they cause full-scale emergencies, system monitoring can ward off inconvenient and expensive network crises. Progent can also deploy server and infrastructure monitoring products such as Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or macOS and OS X systems, Microsoft Windows environments, or environments that support multiple operating systems.
How Your Wichita Company Can Contact Progent's Remote Service Experts
To contact Progent about emergency phone-based help with Microsoft Windows, macOS and OS X, or Linux/UNIX environments, go to Progent's Urgent Online Support, telephone 1-800-993-9400, or go to Contact Progent. For companies and new ventures in Wichita or throughout the state of Kansas, Progent's phone-based network support engineers can provide effective and economical IT help whenever your business requires it. More than a decade of providing remote tech support has earned Microsoft Partner status for Progent's team of engineers and has allowed Progent to develop high-end troubleshooting capability and to fine tune remote access technology to solve IT problems rapidly while eliminating the expense and lost time associated with on-premises support visits.

Even if your Wichita company works with a regular freelance support technician or employs a full time organization that can deal with day-to-day computer problems, Progentís Microsoft certified engineers can provide a convenient and seamless remote expansion of your on-site resources in cases when your usual IT support personnel either don't have the bandwidth or the expertise to deal with sudden network emergencies or particularly complex integration projects.

Details of Progent's Online Network Support for Wichita
Progent's phone support, remote repair, system security expertise, and system management services offer offices in Wichita or throughout the state of Kansas the greatest leverage for your IT budget. Whether you require occasional telephone help and Internet-based troubleshooting or ongoing Help Desk outsourcing services and network management, Progent's professionals can deliver your office enterprise-level IT support while allowing you to avoid the expense and administration overhead of running a full-service internal IT staff. Highlights of Progent's National Remote Support services include:

How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Partner support company and Progent's number of employees, depth of technical expertise, fine tuned support software, and familiarity with enterprise networking enable companies to escape the pitfalls associated with exclusive reliance on smaller service organizations, individual freelance service providers, or limited internal resources.

Progent adds value by offering:

  • Proven Methodology
    Progentís team of Microsoft and Cisco certified consultants average more than ten years of hands-on industry background, at the front lines of IT support, performing a broad range of IT tasks for a large array of businesses. Every Progent consultant shares a proven set of personal best practices which are combined into company-wide leading practices standards that Progent teaches its support personnel. This means that you get not just world-class IT capability, but also a support engineer with proven approaches for using computer knowledge to solve real-world network problems quickly.

  • Value Pricing
    Progent's pricing model is to charge for online service and in-person help per minute. Consequently, you pay exclusively for received support. Progent does not impose a higher rate for off-hours or emergency service, and within California or in regions where Progent offers on-premises service, Progent does not charge for travel time except for urgent calls where on-site time is less than 4 hours. In addition, Progent applies no minimum fee and requires no retainer for support services delivered during normal business hours. Many support firms demand large minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity eliminates large invoices for fast repairs so you will not be forced to permit minor problems to stay unaddressed.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's consultants to clients. By teaching clients to deal with problems that are within their scope, Progent can concentrate on offering high-value skills where Progent faces little competition. Companies who work with trusted freelance service providers or who maintain internal support staffs benefit when Progent transfers knowledge about new technology and tested processes to make their IT environments more reliable, protected, and efficient.

  • Remote Server Monitoring with MS Operations Manager
    Progent is one of the only consulting firms to offer round-the-clock network tracking services powered by MS Operations Manager. Microsoft System Center Operations Manager causes your network maintenance to be proactive instead of reactive. By anticipating possible problems before they cause lost productivity, network monitoring can save your IT network from stressful and expensive availability losses.
How Does My Business Begin Getting Online Network Support from Progent?
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT support, visit Immediate Online Support.















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