Immediate Remote Technical Support for Wichita IT Networks
Immediate Phone Help for Wichita SystemsFor companies in Wichita or anywhere in Kansas, Progent offers remote technical support for information systems powered by Microsoft, Cisco, Apple Mac, or Linux/UNIX technology. Progent's Microsoft certified professionals have provided remote support to businesses in all 50 states in the United States. (Refer to testimonials from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE-certified network specialists to help with challenging networking problems, as well as the assistance of CISSP-accredited security engineers to handle advanced security architecture and diagnostic issues.

Progent's remote technical support engineers provide excellent leverage because they have the practical background and are equipped with the advanced technology needed to resolve the majority of information system issues rapidly. Efficient support lowers direct costs since service calls use up minimal chargeable consulting minutes. Remote support also eliminates the expense of dispatching an engineer to your location. Your organization benefits additionally with indirect costs by reducing or avoiding network downtime and associated costs stemming from business disruption, upset customers and vendors, unproductive employees, and de-focused executives. Progent's extensive remote consulting know-how is especially helpful in environments that depend on public clouds for vital infrastructure or software such as Azure, Amazon AWA, or Office 365 Exchange Online, where onsite IT support may not be useful.

Progent's billing policy for remote help is structured to leverage your IT service investment. Progent bills by the minute for phone consulting, so you are charged only for the support that you actually get. In contrast to typical remote support organizations, Progent imposes no service activation fee or minimum fees. Progent's per-minute billing unit and clean policy for billing do away with situations where fast repairs somehow end up as major bills. Progent's penchant for disposing of technical issues quickly means you saves cash.

Progent's Online Consulting and Troubleshooting Expertise
Over time, Progent has fine tuned a set of optimized technologies and field-tested methodologies that promote the highest degree of effectiveness for online technical support and troubleshooting for computer systems of any size. Progent offers protected VPN support for gateways from multiple popular vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access permits the experts of Progent's remote service group to communicate with your company's environment without violating network security.

Progent's powerful service reporting application includes comprehensive records of all support that Progent's customers have been provided. Progent's authorized consultants have the benefit of the specifics of support provided to each Progent client by any consultant. This database of issues and repairs is stored as a quickly searchable proprietary knowledge base that enables Progent's remote support engineers to share their experiences with the whole team to make sure that the efficiency of Progent's support services improves over time. Progent's extensive list of accreditations and formal relationships with important industry leaders such as Cisco and Microsoft make available other massive technical databases and permit fast access to manufacturers' internal support staff with the result that Progent's remote service specialists are able to arrive at optimal solutions quickly.

Remote support available from Progent to businesses in Wichita and throughout the state of Kansas include:

Special Support Programs Available from Progent
Progent offers the skills of seasoned online consulting professionals for contract IT projects. Progent's charges for ongoing consulting projects are determined based on the level of expertise of the engineers involved. Progent's background in these special fields of information technology allows customers to complete major projects within budget and on time. Progent's special online consulting solutions include:
  • Help Desk Support
    Progent's Call Center service options for companies with environments that incorporate Microsoft, Cisco, Apple Mac OS X, UNIX, or Linux technology include full-service Call Center outsourcing, virtual Help Desk support services, and Call Center consulting. Progent's Call Center outsourcing support services are ideal for companies who don't have the money or time to create an internal Help Desk Call Center but who need fast access to a reliable Help Desk with professional telephone assistance plus the technical depth to escalate complex tasks to high-level engineers.

    Progentís Virtual Help Desk Call Center is designed for larger companies and acts as a transparent supplement to your existing Helpdesk organization. Progent's Virtual Help Desk Call Center can serve as a an escalation resource for complex network issues, or be available in hectic instances when your ordinary support engineers are overwhelmed.

    Progent's Help Desk staff of experienced information technology experts gives your computer users in Wichita or anywhere in the state of Kansas quick assistance from a large network service resource with years of background delivering telephone-based help and remote diagnostics for networks powered by Microsoft Windows, Cisco, Apple Mac OS X, or UNIX/Linux technology. Progent's charter is to earn the Call Center the reputation as a major contributor to company success, and Progent's goal is to resolve rather than simply annotate IT problems.

  • Applications Support: Training, Custom Programming, and Troubleshooting
    Progent's Applications Experts staff offers phone-based professional engineering support and education in special application fields that include Enterprise Requirements Planning, MRP, customizing accounting packages, and Customer Relationship Management. Progent also offers consulting expertise, customization, and training for popular Microsoft applications including Microsoft CRM, Project, Microsoft Word, and MS Office Excel. To learn additional information on Progent's expertise, customization, and training services, go to Progent's Applications Experts Team.

  • Centralized and Streamlined Management of Hybrid Cloud Networks
    System Center 2016 unifies and automates the management of hybrid cloud networks through advanced support for Windows Server 2016 servers, Windows 10; cohesive management of heterogeneous networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better cloud support including tighter integration with Intune for iPhone and Google Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consultants can provide world-class remote and on-premises support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist your business to design and install a new implementation of Microsoft System Center 2016, expand or tune your current one, upgrade efficiently from an earlier version of System Center, or debug your System Center solution.

  • Online Hybrid Network Monitoring Support
    Progent offers businesses in Wichita, or anywhere in the state of Kansas, remote IT infrastructure monitoring and reporting by providing System Center 2016 Operations Manager (SCOM) consulting and System Center 2012 Operations Manager troubleshooting and support. Progent can adapt Operations Manager to suit your environment so your computer maintenance is proactive and automated. By detecting potential trouble spots before they evolve into crashes, automated monitoring can ward off disruptive and expensive information system crises. Progent can also utilize server and infrastructure monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or Mac OS X systems, Microsoft environments, or networks that support multiple OS platforms.
How Your Wichita Business Can Contact Progent's Online Service Professionals
To get in touch with Progent about urgent phone-based assistance with Microsoft, Apple Mac, or Linux/UNIX networks, visit Progent's Nationwide Phone-Based Help, telephone 1-800-993-9400, or go to Contact Progent. For businesses and startups in Wichita or throughout the state of Kansas, Progent's online network support engineers can provide effective and economical system help the moment your business has to have it. More than 15 years of providing online tech support has led to Microsoft Gold status for Progent's consulting experts and has enabled Progent to acquire high-end troubleshooting skills and to refine online access technology to repair network problems rapidly while avoiding the expense and lost time that comes with on-premises support calls.

Even if your Wichita office deals with a local freelance consultant or maintains a full time IT staff that know how to deal with day-to-day computer problems, Progentís Microsoft certified consultants can offer an easy and seamless virtual expansion of your local resources for situations when your regular service personnel either don't have the availability or the expertise to handle sudden system crises or particularly complex integration problems.

Features of Progent's Remote Computer Support for Wichita
Progent's phone help, remote repair, network security expertise, and system administration services offer businesses in Wichita or throughout the state of Kansas unparalleled leverage for your IT investment. Whether you require occasional telephone support and remote network repair or ongoing Help Desk outsourcing services and network management, Progent's professionals can provide your office enterprise-level network support while permitting you to eliminate the expense and hassle of carrying a large internal IT organization. Highlights of Progent's National Remote Support services include:

What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Gold Partner consulting company and Progent's head count, depth of technical knowledge, fine tuned support tools, and familiarity with corporate IT allow offices to escape the limitations associated with exclusive dependence on smaller service firms, individual freelance service providers, or limited in-house resources.

Progent adds value by offering:

  • Certified Knowledge of Microsoft's Complete Line of Server Platforms
    Progent offers world-class support for Microsoftís powerful server products with services that include Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server planning and deployment support services, Microsoft Windows Server 2008 support, Windows 2003 Server upgrades, Microsoft Exchange Server 2016 migration, Microsoft Exchange Server 2013 configuration, Microsoft Exchange Server 2010 maintenance, Microsoft Exchange 2007 Server and Microsoft Exchange 2003 Server upgrades, plus Microsoft SQL Server 2016 integration and development, SQL Server 2014 support, and SQL Server management support.

  • Value Pricing
    Progent's pricing model is to bill for remote support and in-person visits by the minute. Consequently, you are billed exclusively for received support. Progent does not impose a more expensive rate for after-hours or urgent support, and inside California or in regions where Progent provides on-premises support, Progent does not bill for travel time except for emergency support where on-site time is less than 4 hours. In addition, Progent applies no initialization fee and requires no monthly commitment for support services delivered during normal working hours. Many support firms impose substantial minimum fees or charge for each quarter hour or longer. Progent's one-minute granularity does away with large bills for quick fixes so you won't be forced to permit less critical problems to fester.

  • Complete Records of IT Services
    Progent has developed a sophisticated support reporting system that records and formats complete documentation for all billed support activities. Unlike many freelance consultants or small service organizations who offer minimal documentation or specifics of services done, each service provided by Progent is tracked by comprehensive documentation. Every Progent staff member has access to the support documentation sent by each staff member to every customer. The practice of detailing and archiving support records allows more effective service and eliminates a slew of common problems such as when a support customer is effectively held hostage to a consultant who wonít let go of the keys to the kingdom.

  • 24x7 Network Monitoring with Microsoft Operations Manager
    Progent is one of the few consulting companies to provide 24x7 network monitoring services based on Microsoft Operations Manager. MS System Center Operations Manager causes your computer maintenance to be anticipatory rather than reactive. By uncovering possible problems before they cause downtime, system monitoring can save your IT network from painful and expensive service disruptions.
How Does Our Company Start Getting Online Network Help from Progent?
To initiate Progent's online help offerings or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT help, go to Immediate Online Support.

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