Immediate Online Technical Support for Wichita Computer Systems
Immediate Online Support for Wichita SystemsFor businesses located in Wichita or anywhere in the state of Kansas, Progent provides remote help for computer systems based on any mix of Microsoft Windows, Cisco, Apple Mac, or Linux technology. Progent's Microsoft certified consulting experts have delivered online troubleshooting to companies in all 50 states in the U.S. (Refer to testimonials from Progent's clients.) Progent also can furnish the consultation services of Cisco CCIE-certified engineers to solve complex networking issues, as well as the assistance of CISSP and CISM-accredited security consultants to help with advanced security architecture and diagnostic issues.

Progent's online technical support experts provide excellent leverage due to the fact that they possess the practical background and are equipped with the sophisticated tools necessary to solve most network problems quickly. This lowers direct costs since service calls use up minimal chargeable minutes. Online help also avoids the expense of sending an engineer to your location. Your organization benefits even more in incidental expenses by reducing or avoiding system outages and related costs stemming from business discontinuity, upset clients, unproductive employees, and de-focused management. Progent's extensive online technical support know-how is particularly helpful for organizations that depend on public clouds for critical infrastructure or applications like Microsoft Azure, Amazon AWA, or Office 365 Exchange Online, where onsite IT support may not be an option.

Progent's billing policy for remote help is structured to leverage your network support dollar. Progent bills on a per-minute basis for phone assistance, so you pay exclusively for the support that you receive. In contrast to many online service firms, Progent imposes no service activation surcharge or minimum fees. Progent's per-minute billing unit and simple policy for billing do away with situations where quick solutions manage to end up as substantial bills. Progent's skill at solving technical issues efficiently means your business saves money.

Progent's Online Consulting and Technical Support Services
Over time, Progent has mastered a set of optimized technologies and field-proven processes which ensure the highest degree of efficiency for remote engineering help and troubleshooting for IT networks of any size. Progent provides safe VPN support for VPN gateways from a variety of popular companies such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity enables the consultants of Progent's remote service group to link to your company's computer system without compromising network security.

Progent's proven service database application keeps extensive records describing the support that Progent's customers have been provided. Progent's authorized consultants have the benefit of the records of all help provided to each Progent customer by every engineer. This history of trouble tickets and repairs is stored as a readily searchable proprietary database that permits Progent's online support experts to communicate their knowledge company-wide to make sure that the quality of Progent's technical support grows over time. Progent's advanced certifications and working associations with key technology companies such as Cisco and Microsoft make available other vast technical databases and allow quick access to manufacturers' internal product engineers so Progent's remote service experts are able to find the most efficient solutions promptly.

Remote services offered by Progent to companies in Wichita and throughout the state of Kansas include:

Progent's ProSight Fixed-price Managed IT Services for Small and Medium Size Businesses
Progent offers a family of budget-friendly, flat-rate services designed to allow small and mid-size organizations to benefit from the same cutting-edge IT solutions deployed by some of the world's top enterprises. The ProSight series of network monitoring and management services addresses all key areas of modern networking including email protection, security and compliance, automated backup and disaster recovery, infrastructure management, VM cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes next generation behavior analysis technology to defend endpoints and physical and virtual servers against modern malware attacks like ransomware and email phishing, which easily evade legacy signature-based anti-virus products. ProSight ASM safeguards local and cloud-based resources and offers a single platform to address the complete threat lifecycle including blocking, identification, containment, remediation, and forensics. Key features include one-click rollback using Windows VSS and automatic network-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection (ESP) services deliver affordable in-depth protection for physical and virtual servers, workstations, smartphones, and Exchange Server. ProSight ESP uses contextual security and advanced heuristics for round-the-clock monitoring and reacting to security assaults from all vectors. ProSight ESP delivers firewall protection, penetration alarms, endpoint control, and web filtering via cutting-edge tools packaged within one agent accessible from a single control. Progent's data protection and virtualization experts can help you to design and implement a ProSight ESP environment that meets your company's specific needs and that helps you demonstrate compliance with legal and industry data protection standards. Progent will help you define and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that require immediate attention. Progent's consultants can also help your company to install and verify a backup and restore system like ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent offer small and medium-sized businesses a low cost and fully managed service for reliable backup/disaster recovery. Available at a low monthly price, ProSight Data Protection Services automates your backup activities and enables rapid restoration of critical files, applications and VMs that have become unavailable or corrupted due to component breakdowns, software glitches, disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware images. Important data can be protected on the cloud, to an on-promises device, or to both. Progent's BDR specialists can provide world-class support to configure ProSight DPS to be compliant with regulatory standards like HIPPA, FINRA, and PCI and, whenever necessary, can assist you to recover your critical data. Learn more about ProSight DPS Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the infrastructure of top information security vendors to provide web-based control and comprehensive protection for your inbound and outbound email. The powerful structure of Email Guard integrates a Cloud Protection Layer with a local gateway device to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne threats. Email Guard's Cloud Protection Layer serves as a preliminary barricade and blocks the vast majority of unwanted email from reaching your network firewall. This reduces your vulnerability to external threats and conserves network bandwidth and storage space. Email Guard's on-premises security gateway device provides a deeper layer of analysis for inbound email. For outgoing email, the onsite gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also help Exchange Server to monitor and safeguard internal email that originates and ends inside your security perimeter. For more information, see Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for smaller businesses to map out, monitor, optimize and debug their networking appliances like switches, firewalls, and wireless controllers plus servers, client computers and other devices. Using cutting-edge RMM technology, WAN Watch makes sure that network maps are kept current, copies and manages the configuration information of almost all devices on your network, tracks performance, and sends notices when problems are detected. By automating tedious management processes, WAN Watch can cut hours off ordinary chores such as making network diagrams, expanding your network, locating appliances that require important software patches, or resolving performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management (RMM) technology to help keep your IT system running efficiently by checking the state of vital assets that power your information system. When ProSight LAN Watch detects an issue, an alert is transmitted immediately to your specified IT management staff and your Progent engineering consultant so all potential issues can be resolved before they have a chance to impact productivity Find out more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a protected Tier III data center on a high-performance virtual machine host set up and maintained by Progent's IT support experts. Under Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS platforms, and the applications. Since the environment is virtualized, it can be ported immediately to a different hosting solution without requiring a time-consuming and difficult configuration process. With ProSight Virtual Hosting, you are not tied a single hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, find and safeguard data related to your IT infrastructure, processes, applications, and services. You can instantly locate passwords or IP addresses and be alerted automatically about upcoming expirations of SSL certificates or domains. By cleaning up and managing your IT infrastructure documentation, you can save up to 50% of time spent trying to find vital information about your network. ProSight IT Asset Management includes a centralized repository for holding and collaborating on all documents required for managing your network infrastructure like recommended procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT data. Whether youíre making enhancements, performing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you require as soon as you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable way for small and mid-size organizations to get an objective evaluation of the health of their information system. Based on a selection of the top remote monitoring and management (RMM) tools in the industry, and supervised by Progent's certified team of information technology experts, ProSight Network Audits help you see how closely the deployment of your essential network devices adhere to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate benefits like a more manageable Active Directory environment. Both also come with one year of cutting-edge remote network monitoring and management. Advantages can include simpler management, improved compliance with data security regulations, more efficient utilization of network resources, faster troubleshooting, more reliable backup and restore, and increased uptime. See more information about ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service based on a brief discussion with a Progent information assurance expert. The fact-finding interview is designed to assess your organization's preparedness to stop or recover rapidly from a ransomware attack. Progent will work with you directly to gather information concerning your existing security profile and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can apply industry best practices to deploy a cost-effective security and backup environment that aligns with your company's requirements. For details, refer to Progent's ProSight Ransomware Preparedness Report Service.

Special Consulting Programs Available from Progent
Progent can provide the services of world-class remote consulting professionals for special IT programs. Progent's charges for ongoing consulting tasks are set based on the qualifications of the consultants assigned. Progent's experience with these special fields of computer technology enables customers to execute major initiatives economically and on time. Progent's project-based remote engineering services include:

  • Help Desk Call Center Services
    Progent's Help Desk Call Center service offerings for companies with networks that incorporate Microsoft, Cisco, Mac OS X, or UNIX/Linux technology include comprehensive Call Center outsourcing, virtual Help Desk support services, and Helpdesk consulting. Progent's Help Desk outsourcing services are ideal for businesses who lack the resources to build and maintain an in-house Help Desk but who require quick access to an efficient Call Center with proficient telephone support plus the technical depth to escalate the most challenging tasks to high-level engineers.

    Progentís Virtual Help Desk is intended for bigger businesses and acts as a transparent extension of your current Call Center team. Progent's Virtual Call Center can serve as a an escalation option to resolve complex network problems, or be available in overflow circumstances when your regular resources are swamped.

    Progent's Help Desk staff of experienced information technology professionals gives your computer users in Wichita or anywhere in the state of Kansas immediate assistance from a dependable support resource with years of background offering phone help and remote troubleshooting for IT systems powered by Microsoft, Cisco, Mac OS X, or UNIX/Linux technology. Progent's charter is to give the Help Desk recognition as a crucial enabler of business success, and Progent's intent is to fix and not simply report technical issues.

  • Business Applications Services: Education, Programming, and Integration
    Progent's Applications Experts Team provides remote and in-depth engineering support and training in key application fields such as Enterprise Requirements Planning, MRP, accounting system customization, and CRM. Progent also can provide consulting, programming, and training for Microsoft business applications including CRM, MS Office Project, MS Office Word, and Excel. To learn additional information on Progent's consulting, custom programming, and training offerings, go to Progent's Business Application Experts Services.

  • Centralized and Streamlined Administration of Hybrid Cloud Networks
    System Center 2016 centralizes and automates the administration of hybrid cloud environments by offering advanced support for Windows Server 2016, Windows 10 clients; seamless management of mixed-OS networks that incorporate various Linux distributions, Hyper-V and VMware; and expanded public and private cloud support such as closer integration with Microsoft Intune for iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consulting experts can provide world-class online and on-premises support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help you to plan and install a new implementation of Microsoft System Center 2016, expand or tune an existing one, migrate smoothly from an earlier release of System Center, or troubleshoot your System Center solution.

  • Remote Hybrid Network Monitoring Services
    Progent can deliver companies in Wichita, or anywhere in the state of Kansas, remote IT infrastructure monitoring and reporting by providing Microsoft System Center 2016 Operations Manager consulting services and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can adapt SCOM to accommodate your business so your network support is proactive and automated. By spotting possible issues before they cause full-scale emergencies, proactive monitoring can minimize disruptive and costly service failures. Progent can also utilize system monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Sun Solaris, or Mac OS X systems, Microsoft systems, or networks that support a combination of platforms.
How Your Wichita Business Can Contact Progent's Online Support Experts
To contact Progent about urgent phone-based help with Windows, Apple Mac, or Linux/UNIX networks, go to Progent's Urgent Online Support, call 1-800-993-9400, or go to Contact Progent. For organizations and new businesses in Wichita or throughout the state of Kansas, Progent's online computer support engineers can provide expert and affordable system help whenever your business has to have it. Long experience providing online tech support has earned Microsoft Partner status for Progent's consultants and has enabled Progent to develop high-end troubleshooting skills and to fine tune remote access technology to repair IT problems quickly while avoiding the expense and lost productivity associated with on-site service visits.

Even if your Wichita office relies on a regular freelance support technician or maintains an in-house organization that can handle the majority of computer problems, Progentís Microsoft certified engineers can provide a convenient and seamless virtual extension of your on-site resources for situations when your regular service personnel either lack the bandwidth or the experience to solve sudden network crises or particularly challenging integration problems.

Features of Progent's Remote Network Support for Wichita
Progent's phone help, remote troubleshooting, system security consulting, and network management services give businesses in Wichita or anywhere in the state of Kansas unparalleled leverage for your support investment. Whether you require one-time telephone help and remote network repair or full-time Help Desk outsourcing support and network management, Progent's experts can deliver your business world class IT support while permitting you to eliminate the cost and hassle of maintaining a full-service internal IT organization. Highlights of Progent's online help program include:

What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Certified Partner consulting firm and Progent's number of employees, depth of technical background, refined remote support tools, and familiarity with enterprise networking allow companies to avoid the limitations of exclusive dependence on smaller consulting firms, independent freelance consultants, or over-stretched internal resources.

Progent adds value by providing:

  • Proven Methodology
    Progentís team of Microsoft and Cisco qualified consultants average more than ten years of real-world industry background, in the trenches of IT service, performing a wide variety of IT projects for a large array of businesses. Each Progent support professional shares a refined set of personal best practices which are combined into company-wide best practices standards that Progent instills in its support staff. This means that you get not only expert IT skills, but also a support engineer with field-tested approaches for using technical knowledge to resolve actual network problems efficiently.

  • Value Pricing
    Progent's pricing model is to charge for remote service and in-person visits per minute. Consequently, you pay exclusively for delivered services. Progent does not impose a more expensive rate for after-hours or emergency support, and inside California or in regions where Progent offers on-premises service, Progent does not bill for travel except for urgent calls where on-site work is less than 4 hours. In addition, Progent applies no minimum charge and requires no retainer for support services delivered during regular business hours. Many support firms impose large minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity avoids big bills for quick repairs so you will not be forced to permit simple problems to stay unaddressed.

  • Complete Documentation of IT Services
    Progent has created a sophisticated support reporting system that stores and formats complete documentation for all delivered services. Unlike some independent consultants or local service organizations who offer minimal documentation or details of services performed, each service delivered by Progent is tracked by comprehensive documentation. Every Progent staff member has use of the support documentation sent by every consultant to each client. The practice of documenting and archiving support records allows more effective service and avoids a variety of typical problems such as when a support client is effectively held hostage to a consultant who refuses to let go of the keys to the kingdom.

  • Automated Network Monitoring with MS Operations Manager
    Progent is one of the only consulting companies to provide round-the-clock system monitoring services based on MS Operations Manager. MS System Center Operations Manager allows your network maintenance to be proactive instead of reactive. By uncovering possible issues before they cause downtime, system monitoring can keep your information network from painful and costly service disruptions.
How Does My Business Begin Receiving Remote Network Support from Progent?
To initiate Progent's online help services or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network help, visit Immediate Online Support.















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