Immediate Remote Technical Support for Wichita Networks
Immediate Phone Consulting for Wichita SystemsFor companies in Wichita or anywhere in the state of Kansas, Progent offers remote support for computer systems powered by Microsoft, Cisco, Mac OS X, or Linux platforms. Progent's Microsoft certified engineers have provided remote troubleshooting to companies in every state in the United States. (Check out testimonials from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE-qualified network specialists to help with challenging networking problems, plus the services of CISA and CISM-accredited security consultants to help with high-level security architecture and troubleshooting issues.

Progent's online support experts provide exceptional leverage due to the fact that they possess the real-world background and have access to the sophisticated tools required to solve the majority of information system issues quickly. Efficient support lowers direct expenses because solutions use up minimal billable minutes. Online help also avoids the cost of sending an engineer to your site. Your organization saves even more with indirect expenses by reducing or eliminating system downtime and related losses due to business discontinuity, upset customers and vendors, unproductive workers, and de-focused management. Progent's advanced online consulting experience is particularly helpful for businesses that rely on public clouds for vital network infrastructure or applications such as Microsoft Azure, Amazon Web Service, or Exchange Online, where on-premises support may not be an option.

Progent's pricing policy for online help is designed to leverage your network support investment. Progent bills on a per-minute basis for phone assistance, so you pay exclusively for the support that you receive. In contrast to typical online support companies, Progent asks for no service activation surcharge or minimum payments. Progent's one-minute granularity and simple policy for billing do away with situations where speedy. minor solutions manage to turn into major invoices. Progent's penchant for solving technical issues quickly means your business saves cash.

Progent's Online Consulting and Technical Support Services
Over the years, Progent has refined a set of customized technologies and field-proven processes that permit the highest level of efficiency for remote technical support and repair for computer networks of any size. Progent provides safe Virtual Private Network support for gateways from a variety of leading sources including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology allows the engineers of Progent's online support team to access your company's computer system remotely without violating system security.

Progent's sophisticated customer support reporting application maintains comprehensive records of the support that Progent's customers have received. Progent's team engineers have access to the specifics of all help rendered to each Progent client by every consultant. This history of issues and solutions is organized as a readily accessible proprietary database that permits Progent's online support engineers to share their experiences with the whole team to make sure that the effectiveness of Progent's technical support grows over time. Progent's extensive list of accreditations and formal partnerships with major vendors such as Cisco and Microsoft open up other vast technical support knowledge bases and allow priority access to vendors' internal support staff so Progent's online service specialists are able to determine the most efficient solutions promptly.

Online support services offered by Progent to clients in Wichita and throughout the state of Kansas include:

Additional Consulting Services Offered by Progent
Progent can provide the services of seasoned online consulting experts for contract information technology projects. Progent's charges for ongoing consulting projects are set according to the level of expertise of the consultants required. Progent's experience with these special fields of computer technology enables clients to complete major initiatives economically and on schedule. Progent's project-based remote engineering services include:
  • Help Desk Expertise
    Progent's Help Desk Call Center programs for organizations with environments based on Microsoft, Cisco, Mac OS X, UNIX, or Linux products include comprehensive Call Center outsourcing, virtual Helpdesk services, and Helpdesk process consulting. Progent's Help Desk Call Center outsourcing support services are intended for businesses who lack the budget to create an internal Help Desk Call Center but who want quick access to a reliable Help Desk Call Center with professional telephone support as well as the technical depth to escalate the most challenging problems to high-level consultants.

    Progentís Virtual Help Desk is intended for larger businesses and serves as a seamless supplement to your current Help Desk resources. Progent's Virtual Help Desk can serve as a an escalation alternative to handle the toughest technical problems, or be available in those circumstances when your ordinary service providers are swamped.

    Progent's Help Desk team of seasoned information technology consultants gives your customers in Wichita or anywhere in the state of Kansas fast access to an efficient support resource with extensive experience offering phone consulting and online troubleshooting for IT systems powered by Microsoft, Cisco, Apple Mac OS X, UNIX, or Linux components. Progent's concentration is to give the Call Center perception as a solid contributor to company performance, and Progent's intent is to fix rather than simply record network issues.

  • Business Applications Services: Training, Programming, and Integration
    Progent's Applications Consulting staff can supply remote advanced engineering support and education in special business application areas such as ERP, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also can provide consulting expertise, custom development, and training for familiar Microsoft applications including CRM, MS Project, Microsoft Word, and MS Office Excel. For more information concerning Progent's expertise, customization, and training offerings, visit Progent's Business Application Experts Group.

  • Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    Email Guard is Progent's email security solution that uses the services and infrastructure of leading information security vendors to provide web-based management and world-class protection for your inbound and outbound email. The powerful architecture of Progent's Email Guard managed service integrates cloud-based filtering with a local security gateway appliance to provide advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based threats. The cloud filter serves as a first line of defense and keeps the vast majority of unwanted email from making it to your network firewall. This decreases your exposure to inbound attacks and conserves network bandwidth and storage. Email Guard's on-premises security gateway appliance provides a deeper layer of analysis for inbound email. For outbound email, the on-premises gateway offers anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The local security gateway can also help Microsoft Exchange Server to track and protect internal email traffic that stays within your corporate firewall. Find out more about Progent's Email Guard Spam Filtering, Virus Blocking, Email Content Filtering and Data Leakage Prevention.

  • ProSight Active Security Monitoring (ASM) Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes next generation behavior analysis tools to guard endpoints and servers and VMs against new malware assaults such as ransomware and email phishing, which routinely escape legacy signature-matching anti-virus products. ProSight Active Security Monitoring protects local and cloud resources and provides a single platform to automate the complete threat lifecycle including protection, identification, containment, remediation, and post-attack forensics. Top capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight DPS Managed Backup
    ProSight Data Protection Services from Progent offer small and medium-sized organizations an affordable and fully managed solution for reliable backup/disaster recovery (BDR). For a low monthly cost, ProSight Data Protection Services automates your backup activities and allows rapid recovery of critical data, applications and VMs that have become lost or corrupted as a result of hardware failures, software bugs, natural disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images. Critical data can be backed up on the cloud, to a local device, or to both. Progent's cloud backup consultants can provide world-class expertise to configure ProSight Data Protection Services to to comply with government and industry regulatory requirements such as IPPA, FINRA, PCI and Safe Harbor and, whenever needed, can help you to recover your critical information. Read more about ProSight DPS managed cloud backup and recovery.

  • Centralized and Streamlined Administration of Hybrid Cloud Environments
    Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud environments through advanced support for Windows Server 2016, Windows 10; seamless integration of heterogeneous networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support including closer integration with Microsoft Intune for iPhone and Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants can provide world-class online and onsite support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help organizations of any size to plan and configure a new deployment of System Center 2016, expand or optimize an existing one, migrate efficiently from an earlier release of System Center, or debug your System Center solution.

  • Remote IT Infrastructure Monitoring Support
    Progent can deliver companies in Wichita, or anywhere in the state of Kansas, remote IT infrastructure monitoring by providing Microsoft System Center Operations Manager (SCOM 2016) consulting services and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can configure Operations Manager for your environment so your network support is proactive rather than reactive. By exposing emerging trouble spots before they expand into full-scale emergencies, system monitoring can ward off inconvenient and costly network crises. Progent can also deploy system monitoring tools like Nagios and MRTG to diagnose UNIX/Linux, Solaris, or Apple Mac networks, Windows systems, or environments powered by a variety of platforms.
How Your Wichita Business Can Contact Progent's Online Support Professionals
To get in touch with Progent about urgent remote help with Microsoft Windows, Apple Mac, or Linux/UNIX computer systems, visit Progent's Emergency Phone-Based Help, phone 1-800-993-9400, or refer to Contact Progent. For companies and new ventures in Wichita or anywhere in the state of Kansas, Progent's online network support specialists are ready to provide professional and economical system support whenever your organization requires it. Long experience providing online repair services has earned Microsoft Gold certification for Progent's consultants and has helped Progent to acquire high-end troubleshooting capability and to refine remote connectivity technology to solve IT problems rapidly while avoiding the cost and lost time that comes with on-premises support calls.

Even if your Wichita organization deals with a regular freelance consultant or maintains a full time IT staff that can deal with typical network problems, Progentís Microsoft certified consultants can offer a convenient and seamless virtual extension of your on-site resources in cases when your regular service personnel either don't have the bandwidth or the expertise to solve sudden network crises or especially tough integration projects.

Features of Progent's Remote Network Support for Wichita
Progent's online help, Internet-based troubleshooting, system security consulting, and system administration services give companies in Wichita or anywhere in the state of Kansas unparalleled leverage for your support budget. Whether you need occasional telephone support and Internet-based troubleshooting or full-time Help Desk outsourcing services and network management, Progent's professionals can deliver your organization enterprise-level IT support while permitting you to eliminate the expense and administration overhead of maintaining a full-service internal IT staff. Key features of Progent's National Remote Support services include:

How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Gold Partner support firm and Progent's head count, depth of IT background, refined remote support tools, and understanding of enterprise networking enable companies to avoid the pitfalls associated with exclusive dependence on smaller service firms, individual freelance consultants, or over-stretched internal IT help.

Progent adds value by offering:

  • Best Practices
    Progentís team of Microsoft and Cisco certified experts average more than a decade of real-world professional background, in the trenches of network service, performing a broad variety of technical projects for an extensive array of businesses. Every Progent consultant shares a refined set of personal best practices which are combined into company-wide best practices standards that Progent instills in its consulting personnel. This means that you get not only world-class technical help, but also a consultant with field-tested approaches for using technical knowledge to fix actual network problems efficiently.

  • Value Pricing
    Progent's pricing model is to bill for phone service and on-premises help by the minute. Consequently, you are charged exclusively for delivered services. Progent does not impose a more expensive rate for after-hours or emergency support, and inside California or in regions where Progent offers on-site service, Progent does not charge for travel except for urgent calls where on-site work is less than 4 hours. Also, Progent applies no minimum fee and asks no monthly commitment for services delivered during normal working hours. Many service firms impose substantial minimum payments or charge for each fifteen minutes or longer. Progent's fine granularity eliminates big bills for fast repairs so you will not be tempted to allow minor problems to stay unaddressed.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's support experts to clients. By teaching customers to resolve problems that are within their comfort zone, Progent is able to concentrate on delivering high-value skills where Progent faces little competition. Businesses who work with familiar freelance consultants or who maintain internal support personnel benefit when Progent passes on knowledge about new technology and proven processes to make their networks more reliable, protected, and productive.

  • Automated Network Monitoring with Microsoft Operations Manager
    Progent is one of the few support firms to provide 24x7 system tracking services based on Microsoft Operations Manager. Microsoft System Center Operations Manager causes your computer maintenance to be proactive rather than reactive. By anticipating potential issues before they cause downtime, network monitoring can save your IT network from stressful and costly availability disruptions.
How Does Our Company Begin Getting Online Computer Help from Progent?
To get started with Progent's online help offerings or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network help, visit Immediate Technical Support.















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