Remote Computer Support for Wichita Small Business Network Systems
For small businesses and new businesses in Wichita or anywhere in the state of Kansas, Progent's online computer support specialists can provide professional and economical system support the moment your company requires it. Long experience offering online technical assistance has earned Microsoft Gold status for Progent's consulting experts and has enabled Progent to acquire world-class troubleshooting skills and to fine tune online access tools to fix IT problems rapidly while eliminating the expense and lost productivity that comes with in-person support calls.
Even if your Wichita office deals with a local freelance consultant or employs a full time IT staff that know how to deal with typical network issues, Progent’s Microsoft certified consultants offer a convenient and seamless virtual expansion of your on-site resources in cases when your usual IT support personnel either don't have the availability or the expertise to handle sudden system emergencies or especially complex integration projects.
Features of Progent's Remote Network Support for Wichita
Progent's phone help, remote troubleshooting, system security consulting, and system management services offer small offices in Wichita or anywhere in the state of Kansas unparalleled leverage for your support investment. Whether you need occasional phone help and Internet-based troubleshooting or ongoing Help Desk outsourcing support and system administration, Progent's experts can provide your organization enterprise-level network support while permitting you to eliminate the expense and hassle of running a full-service in-house IT staff. Key features of Progent's online help program include:
Fast Phone Access to Microsoft Qualified Experts
Progent's team of Microsoft-certified technicians can provide immediate and economical expertise to small offices in Wichita and is also ideal for networks in geographic regions of Kansas that have a limited supply of consultants with in-depth expertise supporting Microsoft's latest family of server technologies. All Progent engineers have at least 10 years of background supporting Microsoft products. As a Microsoft Gold Certified Partner consulting firm, Progent has access to a wide array of Microsoft support utilities, service information, and on-going training.
Per Minute Billing to Reduce Costs
Progent provides remote support on a minute-by-minute billing plan, so you are charged only for the services you receive. Progent requires no minimum fee for phone service and imposes no periodic retainer. This protects you from paying big bills for simple repairs.
Access to Cisco Network Architecture Experts
As a Certified Partner for Cisco, Progent offers access to authorized specialists who have experience in planning, implementing, and supporting networking solutions powered by Cisco products. Progent can offer a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to show you how to create fast, reliable, and protected infrastructure for fixed and mobile networking.
Application Experts Consulting
Progent's core consulting services consist of system integration, Microsoft Exchange consulting, system security planning, and Help Desk Call Center support. Progent's Experts Team can provide in-depth consulting expertise for critical application areas. Support available from the Application Experts Group includes:
By providing a full service one-stop resource for network generalists and specialists, Progent can deliver fast, inexpensive, and comprehensive information technology solutions that fit the special needs of your company.
State of the Art Online Connectivity Software
Secure remote connectivity permits Progent's service professionals to observe exactly what your customers see. This makes it easier to produce quick fixes to problems that might otherwise require a costly personal service call. Cutting-edge remote access software and expert technicians together enable Progent to resolve most network problems quickly and affordably. Progent is an industry leader in online troubleshooting and remote network analysis.
Support for Mainstream VPN Gateways
Progent supports safe VPN access for gateways from leading VPN vendors such as Microsoft, Cisco, Sonicwall and Checkpoint. Secure VPN remote access allows the engineers at Progent's Technical Response Center to repair your system remotely without jeopardizing system security.
Round-the-Clock Service for Maximum System Uptime
For small organizations with mission-critical applications, Progent offers 24x7 online technical services. Used in conjunction with automated 24x7 server monitoring based on Microsoft's MOM platform, this service can help produce high network uptime.
Help Desk Outsourcing
Progent's Help Desk outsourcing programs are intended specifically for budget-constrained small offices whose clients require immediate recourse to a Help Desk Call Center with expert phone support and complete escalation ability.
Advantages of Progent's Network Help for Small Organizations in Wichita
Progent's online network troubleshooting services allow your City# small business to experience the advantages of immediate, enterprise-class IT support without the expense of maintaining an in-house IT staff. Your information system will derive greater strategic value by being more available, productive, and protected. Advantages to your business include:
Convenient remote expansion of your on-site support resources
With most small businesses in Wichita and throughout Kansas, nearby computer support resources, whether consisting of freelance consultants or a full-time IT staff, can solve the majority of network problems. However, serious problems may strike when local support personnel are too busy or absent, and some trouble may stem from IT products that is unfamiliar to your usual support people. In these instances, Progent's online service specialists provide an easy, quick, and economical solution to supplement your local help and to transfer valuable knowledge to increase your ability to resolve downstream problems in-house.
Less Dependence on Individual Consultants
For network support, small organizations commonly depend on individual freelance consultants. While independent service people have less internal costs than big support firms and can afford to charge lower rates, they are often stretched too thin, making it hard to respond rapidly to urgent situations. If a freelance service provider is busy with another customer, sick, on vacation, or in training, the absence of reserve personnel may force your business to go without help during an emergency. As your company expands, network downtime and trouble with critical applications are more costly. The budget you thought you were saving on an independent can be consumed quickly by reduced productivity. Progent offers a reliable source of reserve service expertise to insure your network stays available.
Create a Solid Basis for Smooth Expansion
Small organizations often start with an IT system implemented on a modest budget. Without a strong infrastructure, slap-dash repairs often get thrown onto a weak foundation. As a company grows, reliability and scalability problems can hinder the success of the business. Such poorly built systems need proper analysis, intelligent strategic planning, and broad-based technical knowledge to evolve to a system infrastructure that can deliver the stable foundation to meet vital business requirements and simplify downstream expansion.
Work with Problem Solvers Instead of Product Vendors
Small companies require guidance and technical training to navigate through an increasingly complex array of technology alternatives capable of accelerating business success and improving efficiency. They do not need a computer engineer who is attempting to resell a specific vendor's products. Network consulting and product selling can result in a situation where the recommended
solution is built around a profitable product instead of the true needs of a client. Progent eliminates these conflicts of interest by selling just services rather than products. This allows Progent to align technical consulting with the best interests of customers.
What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Gold Partner support firm and Progent's number of employees, range of technical background, fine tuned remote support tools, and familiarity with enterprise networking allow small companies to avoid the limitations of excessive reliance on smaller service firms, independent freelance service providers, or limited internal resources.
Best Practices
Progent’s team of Microsoft and Cisco qualified consultants average more than ten years of hands-on professional background, in the trenches of IT support, executing a broad range of technical projects for an extensive array of customers. Every Progent consultant shares a proven collection of personal best practices which are incorporated into shared best practices standards that Progent instills in its support team. This ensures that you get not just world-class technical help, but also a support engineer with proven approaches for applying computer knowledge to solve real-world IT problems rapidly.
Value Pricing
Progent's pricing model is to charge for online service and on-site help per minute. As a result, you pay exclusively for received support. Progent does not impose a more expensive rate for off-hours or priority service, and inside California or in areas where Progent offers in-person service, Progent does not bill for travel except for urgent calls where on-site work is less than four hours. Also, Progent imposes no service activation charge and asks no retainer. Many support organizations demand large minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity avoids big bills for quick fixes so you will not be forced to permit less critical problems to fester.
Complete Records of IT Services
Progent has developed a comprehensive support reporting system that stores and formats complete documentation for all delivered services. Unlike some freelance consultants or local support organizations who offer minimal documentation or details of services performed, each service provided by Progent is accompanied by comprehensive documentation. Every Progent consultant has use of the service documentation transmitted by each consultant to every client. The discipline of detailing and archiving support records results in more efficient support and eliminates a slew of typical misfortunes such as when a support customer is virtually held captive to a consultant who won’t release vital service information.
Information Transfer
Progent practices knowledge transfer from Progent's support experts to clients. By educating clients to resolve technical issues that are within their comfort zone, Progent can concentrate on offering high-value skills where Progent has little competition. Companies who utilize familiar independent consultants or who maintain in-house support personnel benefit when Progent passes on information about new technology and tested processes to make their networks more reliable, protected, and efficient.
Remote Network Monitoring with Microsoft Operations Manager
Progent is one of the few IT service firms to provide 24x7 system monitoring services based on Microsoft Operations Manager. This package allows your computer support to be anticipatory instead of reactive. By anticipating potential issues before they cause lost productivity, network monitoring can keep your IT network from painful and expensive availability losses.
How Does My Business Start Getting Remote Computer Help from Progent?
To initiate Progent's online help services or to learn more about Progent's online support programs, contact Progent at 888-412-5546 or send email to information@progent.com. If you have an urgent requirement for network help, go to Immediate Emergency Support.
If your company has a Solaris network or a mixed-platform IT environment, Progent's CISM, CISSP and ISSAP-qualified consultants can help your whole organization in a broad range of security areas such as security administration procedures, security architecture and strategies, connection management products and techniques, applications development security, operations security, physical security, communications, infrastructure and Internet security, and disaster recovery planning. CISM and ISSAP define the basic skills and international standards of knowledge that network security managers are expected to possess. These certification provide IT management the assurance that those who have achieved their CISM, CISSP or ISSAP qualification have demonstrated the background and theory to deliver effective security support and engineering services.
The experience of Progent's certified Microsoft Windows Server 2003 consulting team, with an average of more than 11 years of support in Microsoft integration, assures you success in selecting the version and configuration of Windows 2003 Server that matches best with your business strategy. Progent can also assist you with designing, deploying, managing and supporting sophisticated information technology solutions powered by Windows Server, and can assist your upgrade from Windows 2000 or Windows NT.
Microsoft Windows Enterprise Directory demands significant field experience to configure optimally across an enterprise. Progent’s Microsoft certified engineers are skilled in designing, deploying, and supporting sophisticated Enterprise Active Directory installations. Progent’s areas of expertise with Windows 2003 AD include replication issues, multi-domain partition design, correcting corrupted Active Directory objects, dealing with legacy beta version configuration objects in production AD systems, and fixing failed installations of AD and Active Directory-integrated programs.
Progent is one of the most qualified network support firms in the San Francisco Bay Area for designing email and messaging solutions based on Microsoft Exchange 2000. Progent is skilled in helping small and mid-size companies receive all the advantages of Exchange Server 2000 for typical situations such as upgrading from Exchange 5.5, moving from an ISP-based or POP3 e-mail system, and outsourcing your Exchange 2000 management.
Secure Application Publishing with Internet Security and Acceleration Server 2006 provides more control over intranet applications while supporting increased productivity by making these applications accessible to authorized remote users. ISA Server can protect business applications, services, and data across all network layers with application-layer filtering and powerful publishing tools. Progent's Microsoft-certified ISA Server 2006 consultants can show you how to design, install, configure, and support ISA Server on your network so that your business achieves a smart and economical combination of security, productivity, and speed.
Broadwing is the first carrier to deploy an all-optically switched backbone network offering low latency and maximum performance. Broadwing Communications provides a rich spectrum of data services including Broadwing T1, Point-to-Point T1, DS3, DSL, ISDN PRI, and Asynchronous Transfer Mode. Broadwing Communications also offers VoIP service as well as switched and dedicated voice long distance. Progent has an agent relationship with Broadwing and is a Microsoft Gold Certified Partner and a Cisco Systems Partner equipped with the expertise to show you how to incorporate Broadwing data and voice services to build an enterprise-class, cohesive communications network on a realistic budget.
New Edge is a nationwide Competitive Local Exchange Carrier source for data communications networks and broadband Internet connectivity. New Edge Networks provides a rich selection of data transports including New Edge DSL, IDSL, ADSL, T1, Bonded T1, Point-to-Point T1, Frame Relay, Asynchronous Transfer Mode, Private Line Services, and Metro DS3. New Edge Networks also offers Voice over IP solutions. Progent has an agent agreement with New Edge and is a Microsoft Gold Certified Partner and a Cisco Systems Partner with the skill to help you integrate New Edge Networks carrier services to create an enterprise-class, integrated communications infrastructure on a down-to-earth budget.
Progent’s Microsoft certified consultants can provide small and medium size businesses advanced Microsoft SQL Server support. Microsoft SQL Server is a comprehensive, Web-enabled database and data analysis package that opens the door to the rapid development of enterprise-class business applications that can give your business a competitive edge. SQL Server provides core support for XML and can query across the Internet and outside the firewall. In addition to providing expertise, maintenance and problem solving services, Progent’s SQL consultants can help you get the most out of Microsoft SQL Server Reporting Services and Microsoft SQL Server Business Intelligence to increase the productivity of your information network. Progent can also help you upgrade from earlier versions of Microsoft SQL Server to Microsoft SQL Server 2005.
Microsoft Certified Gold Partner Consultancy Services Company Network Specialists
Progent is a Microsoft Gold Partner and has earned special competencies such as Advanced Infrastructure Solutions. Microsoft Gold Certified Partners are the most successful Microsoft Business Partners who earn the highest client endorsement and are afforded the closest operational relationship with Microsoft. The understanding, capabilities, and dedication required to earn the level of Microsoft Gold Partner pays dividends to Progent's customers by enabling Progent to provide your business more complete solutions for your information network.
The worldwide standard in IP networking, Cisco Systems offers the industry's most comprehensive range of products for enabling Internet Service Providers to sell highly secure, scalable, value-added voice, video, and data services. Progent's Cisco-certified IT professionals have experience serving the special needs of Internet Service Providers by helping Internet Service Providers to architect, implement, and support high-availability, scalable connectivity solutions appropriate for public networks.
Progent provides several essential types of Helpdesk support : Microsoft and Cisco Help Desk Outsourcing Support Services, Virtual Helpdesk Support, and Help Desk Process Consulting and Staffing. Progent is a Microsoft and Cisco Authorized Partner and Progent's Help Desk staff of authorized Microsoft experts offers your customers convenient access to a reliable technical resource with extensive experience providing phone support and remote access troubleshooting for networks based on Microsoft products. Progent's focus is on earning the support Helpdesk a respected reputation as a key contributor to company performance. Progent's goal is to resolve rather than simply report problems.
Before Progent’s MOM-based solution, network issues were approached reactively, once workers were impacted by them. With the benefit of proactive, computer generated warnings and trend analyses created by Microsoft Operations Manager, Progent can now ward off network issues before they grow to be serious enough to disrupt network availability. Thanks to MOM, Progent can deal with potential problems before customers suspect that the problems exist. Progent has expertise with MOM 2005 and MOM 2000 to offer small business IT systems enterprise-class reliability, safety and productivity.
Progent's expertise providing Microsoft .NET services and SQL Server help, and Progent's application development experience with Microsoft VBasic, XML, and additional developer platforms enable Progent to design custom line-of-business programs and eCommerce solutions that operate seamlessly with Microsoft Great Plains Software. Progent's Microsoft Great Plains management reporting services can help you design reports that let you analyze your business more thoroughly, transforming uncooked data into useful understanding of your company and customers.
