UNIX and Linux Phone-based Technical Support for Wichita Small Office Networks
For small and midsize companies located in Wichita or anywhere in Kansas, Progent offers 24x7 phone technical support for information systems powered by UNIX or Linux or for environments that feature a mix of UNIX and Microsoft technology. Progent has delivered online support to businesses in all 50 states in the U.S. In addition, Progent can furnish the consultation Cisco Systems CCIE-certified engineers for complex infrastructure problems, plus the assistance of CISA and CISSP-accredited security engineers to handle advanced security architecture and troubleshooting issues.
Progent's online support services offer exceptional leverage due to the fact that they have the practical experience and the advanced technology to resolve most information system issues quickly. This reduces direct costs because service calls take up a smaller number of billable minutes. Remote help also eliminates the cost of dispatching a consultant to your site. Your organization benefits additionally with indirect costs by reducing or eliminating system outages and related costs due to business discontinuity, upset customers and vendors, unproductive employees, and de-focused executives.
Progent's billing policy for remote help is structured to stretch your network support dollar. Progent charges per minute for phone consulting, so you pay only for the support that you receive. Unlike typical online service organizations, Progent requires no initialization fee or minimum fees. Progent's one-minute billing unit and simple model for pricing eliminate situations where fast solutions manage to end up as substantial bills. Progent's skill at solving technical issues quickly results in your business saving money.
Progent's Remote Service Tools
Over time, Progent has developed a collection of optimized tools and proven processes which permit the highest level of efficiency for online technical support and repair for small and midsize business IT networks. Progent provides protected VPN support for gateways from a variety of popular sources such as Microsoft, Cisco Systems, Sonicwall and Watchguard. Protected VPN technology permits the staff of Progent's online support team to access your company's computer system remotely without compromising corporate security.
Progent's proprietary technical support reporting system stores extensive histories for the support that Progent's customers have been provided. Progent's staff consultants have the benefit of the records of support delivered to each client by any consultant. This archive of anomalies and responses is organized as an easily exploitable internal knowledge base that permits Progent's online support engineers to communicate their experiences with the whole team to make sure that the efficiency of Progent's support services grows daily. Progent's advanced accreditations and close relationships with major vendors such as Cisco and Microsoft permit access to other vast support knowledge bases and to manufacturers' in-house support staff so Progent's online service engineers can come up with optimal resolutions in the least time.
Initiate Online UNIX/Linux, Sun Solaris, or Apple Mac OS X Computer Support. Assistance from Progent
To get started with Progent's phone support in Wichita or anywhere in Kansas or to find out more about Progent's online support options, contact Progent at 888-412-5546 or email Progent at information@progent.com. If your company has an urgent requirement for network help, visit Immediate Emergency Support.
Online Support Services Available from Progent
Progent's online network support engineers offer credentials in a comprehensive array of disciplines. This breadth of capability enables Progent's engineers to resolve almost any emergency that may crop up in a small or midsize business information system. Certificates earned by Progent support experts in UNIX/Linux platforms include Certified Network Administrator for Solaris, Red Hat RHCE, Red Hat Certified Technician, Apple ACSA, Apple Certified Help Desk Specialist, and Apple Certified Technical Coordinator. Cisco Systems certifications earned by Progent technical support engineers include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), Security Professional, Voice Professional (CCVP), and Design Professional.
Online technical support services Offered by Progent to clients in Wichita and throughout the state of Kansas include:
UNIX, Linux, Solaris, and Mac OS X Expertise
Progent's UNIX/Linux, Sun Solaris, and Mac OS X remote support services address a wide array of computer technology including system infrastructure, messaging systems, network and process security, UNIX and Microsoft Windows integration, VMware products for server hardware economization and easy management, and migration from legacy applications to Windows or Linux-powered solutions. Progent's group-based approach to resolving technical problems promotes fast escalation, if necessary, to consultants with task-relevant expertise to handle challenging scenarios. This expedites solutions of critical problems, minimizes network downtime, and cuts service costs.
Progent's UNIX and Linux support engineers can offer emergency online help diagnosing problems affecting UNIX, Linux, or Solaris systems powered by leading derivatives of UNIX including:
Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Problem Solving The Cisco CCIE certification is the premier recognition for networking engineers, and validates a consultant's network technology knowledge at the expert level. Cisco qualified CCIEs know how to handle even the most complex challenges encountered in network infrastructure design, integration, administration, security, and troubleshooting. Cisco qualified CCIEs operate on a privileged basis with Cisco's in-house engineers in analyzing anomalies with Cisco IOS network administration tools and coming up with alternate approaches or locating software updates. Cisco qualified CCIEs offer exceptional value because their depth of expertise enables them to fix even the most intractable problems quickly. In typical instances, less seasoned engineers can struggle for hours or days with the same tasks that a CCIE can fix in a few minutes.
Few service providers make Cisco-qualified CCIEs accessible to support small and mid-size companies. Progent offers fast phone access to a CCIE so you can receive urgent support for severe network issues that are impacting business efficiency but are not within the scope of your local IT maintenance group or consultant. Progent's Cisco-qualified CCIE engineers can interface to your network by means of sophisticated on-line support tools in order to perform quick, secure, and affordable diagnosis and remediation.
Progent's Cisco CCIEs have expertise in the entire range of Cisco's popular selection of networking devices such as PIX 500 Firewalls and ASA 5500 Series Firewalls, Catalyst FWSM modules, secure broadband and integrated services (IS) routers, Aironet wireless access points and bridges, wired and wireless Voice phones and systems, Catalyst switches, plus VPN products.
Authorized Windows Experts Progent's Microsoft-certified online service professionals offer computer system troubleshooting and consulting assistance for all Microsoft server and business application technology. Progent is a Microsoft Gold Certified Partner consulting company and can offer your company the services of consulting engineers who can show you how to configure, maintain and administer the extensive suite of MS Servers including Windows 2003 Server, Microsoft SQL Server 2005, ISA Server, Biztalk Server, MS Commerce Server, Content Management Server, Microsoft Small Business Server 2003 (SBS 2003), Exchange 2007 Server, Application Center, SharePoint Server 2007, Microsoft Project Server, and System Center Operations Manager 2007 and MOM 2005.
CISM and CISSP Certified System Security Engineers Progent's qualified CISM and CISSP network security engineers offer a variety of security solutions to improve the immunity of your UNIX, Linux, Sun Solaris, Apple Mac or Windows environment against assaults or assist your business to recover rapidly following a serious breach. Security consulting services offered by Progent include: thorough network security evaluation using utilities such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and software from Solar Winds tools and Hydra; fast cleanup after virus and worm assaults; integrating firewalls; designing safe architectures for off-site and mobile access; securing your email system from viruses, spam, and directory harvest attacks; and establishing 24x7 proactive monitoring.
Special Support Programs Available from Progent
Progent can provide the services of world-class remote consulting professionals for special information technology programs that small businesses often need. Progent's charges for longer-term development or consulting projects are set according to the qualifications of the engineers required. Progent's background in these special areas of information technology enables customers to execute major initiatives economically and on schedule. Progent's project-based remote consulting solutions include:
Call Center Expertise
Progent's Help Desk programs for small organizations with environments based on UNIX, Linux, Sun Solaris, Apple Mac OS X, Cisco Systems, or Microsoft products include comprehensive Help Desk outsourcing, Virtual Help Desk services, and Helpdesk consulting. Progent's Help Desk Call Center outsourcing services are well suited for smaller organizations who don't have the money or time to create an in-house Call Center but who need fast response from an efficient Call Center with proficient phone assistance plus the expertise to escalate complex problems to high-level engineers.
Progent’s Virtual Help Desk Call Center is intended for larger businesses and acts as a transparent addition to your established Help Desk resources. Progent's Virtual Help Desk can operate as a an escalation alternative to resolve the most difficult network problems, or be available in overflow situations when your other support engineers are too busy.
Progent's Call Center consulting services can aid you in building an efficient new Help Desk or improving your established organization, identifying or customizing Help Desk Call Center application software to meet the special requirements of your business, or adding temporary phone support staff to supplement your existing Help Desk team to handle unusually busy situations such as software migrations, major upgrades, or installing brand new applications.
Progent's Help Desk Call Center staff of veteran network professionals offers your workers in Wichita or anywhere in the state of Kansas immediate communication with an efficient support resource with extensive experience offering phone support and online troubleshooting for computer environments based on UNIX/Linux, Solaris, Apple Mac, Cisco Systems, or Microsoft components. Progent's focus is to give the Call Center recognition as a significant driver of company performance, and Progent's target is to fix and not simply track IT issues.
Business Applications Services: Training, Custom Development, and Troubleshooting
Progent's Applications Experts staff provides online advanced engineering expertise and training in key application fields that include ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also can provide expertise, custom development, and education for familiar Microsoft business applications including CRM, Office Project, Microsoft Word, and MS Excel. To find out additional information on Progent's expertise, customization, and education services for UNIX, Linux, Solaris, Apple Mac, or Microsoft applications, visit Progent's Business Application Experts Services.
Progent's Apple Mac consultants can promote the imaginative components of Mac computing by providing remote consulting support and training in graphics, audio, and motion video. Progent's consultants can provide expertise in a range of Apple Mac creative tools such as Photoshop, Adobe Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, and After Effects. Progent's Mac experts can also help you with special projects like scanning or digitizing audio/video or setting up an audio/video production studio.
Online Network and Server Monitoring Support
Progent can provide companies in Wichita, or anywhere in the state of Kansas, online computer system monitoring services based on Microsoft Operations Manager, customized by Progent to accommodate your business so that your computer maintenance is proactive rather than reactive. By exposing potential trouble spots before they evolve into downtime, automated monitoring can minimize disruptive and costly service failures. Progent can also assist with server and infrastructure monitoring utilities like Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or Mac OS X systems, Microsoft Windows environments, or environments that incorporate a combination of platforms.
How Your Wichita Business Can Contact Progent's Online Support Experts
To contact Progent about emergency phone-based assistance with UNIX, Linux, Sun Solaris, or Apple Mac environments, go to Progent's Emergency Online Support, call 1-800-993-9400, or email information@progent.com.
Progent offers national online phone support and troubleshooting services for businesses who run Solaris environments or whose information systems include a combination of Sun Solaris and Microsoft technology. Online technical support offers optimum leverage for your information technology budget by extending client productivity and limiting the hours billed for computer analysis and repair. Sophisticated remote support utilities and experienced technicians and consultants allow Progent to solve the majority of IT problems without wasting time and money by traveling to your site. In most of cases your network issues can be dealt with over the phone or via a mix of telephone help and remote access. Progent can offer the services of Cisco certified CCIE infrastructure experts and CISA and CISM certified security professionals to assist with the toughest system problems.
Progent's Apple OS X and Microsoft Windows support specialists can help you integrate Apple Macintosh and Windows systems into cohesive networks with full sharing and workgroup functionality. Allowing efficient co-existence among a variety of servers and workstations powered by Apple OS X and Windows requires extensive knowledge of and experience with Apple Macintosh and Microsoft products. Progent's certifications in Windows and Apple service makes it possible to provide world class support to companies that rely on these platforms to keep their competitive advantage.
The Certified Information Systems Auditor accreditation is a prestigious qualification that represents expertise in network security audit and control. Accredited by ANSI, the CISA accreditation has candidates undergo a comprehensive examination administered by the ISACA professional group. Progent offers the services of a CISA-certified security consultant trained to assist businesses in the fields of information systems audit process, information technology governance, network assets and infrastructure ROI, information technology support, protection of information assets, and business continuity planning.
Progent has created a comprehensive service reporting system that stores and formats complete documentation for all delivered support activities. Unlike many independent consultants or local support firms who offer minimal documentation or specifics of services done, each service delivered by Progent is tracked by comprehensive documentation. Each Progent consultant has use of the service reports transmitted by every consultant to each customer. The practice of documenting and organizing support activity allows more effective service and avoids a variety of common misfortunes such as when a support customer is virtually held captive to a consultant who won’t let go of vital service information.
Progent's Microsoft and Cisco certified experts provide three ways to help mid-size and large businesses create an efficient and successful internal Computer Support Help Desk. Progent's consulting services include Return on Investment analysis, process analysis and enhancement, executive reporting, education of in-house staff, and documentation of processes. Progent's Software Evaluation and Deployment Support Services help businesses sift through the various high-quality Help Desk application programs on the market and determine what packages may be too expensive, miss critical capabilities, or align badly with your company's corporate culture. Progent also offers temporary staffing for companies who need to reinforce their internal Help Desk staff for special projects or to fill in for absent or incapacitated personnel.
For corporations with branch offices in Northern California or any area covered by Progent's consultants, Progent's Microsoft-certified IT consulting professionals and certified Cisco system consultants offer a range of IT support services including project planning, Sarbanes Oxley compliance, site moves, corporate security, system architecture, on-site or phone-based emergency support, and troubleshooting for co-location hosting facilities. A Progent IT consultant can help you plan a multi-site network that makes efficient use of co-location facilities and Internet hosting sites. Progent’s Microsoft qualified consultants can help large enterprises design, deploy and maintain massive rollouts of updated versions of Microsoft products including Enterprise Active Directory, Microsoft Exchange Server, SMS Server, SQL Server, and Enterprise editions of Windows. Progent’s CCIE and CCNP experts can assist you to deploy Cisco technology for connection solutions that combine basic, high-speed, integrated, and remote networking.
For companies with Mac users in Northern California, Progent can provide one-on-one training designed for people who wish to expand their knowledge of the OS X operating system, Macintosh hardware, or Macintosh office software including Microsoft Word, Excel, and Entourage for Mac.
Progent's Microsoft certified consultants can show you how to define and deploy a smooth in-place Microsoft Exchange 2007 upgrade strategy that avoids network disruption, reduces long-term service demands, and makes your Exchange Server 2007 easy to manage. For complicated multiple server or multi-site upgrades, Progent offers the experience to complete your project rapidly and economically. Progent's Exchange Server 2007 help, repair, and consulting offerings include assistance with the integration of outside vendor enhancements of Microsoft Exchange Server 2007 and the design of unified messaging solutions powered by Microsoft Exchange Server 2007.
Microsoft Windows Enterprise Directory requires extensive practical experience to integrate efficiently across an enterprise. Progent’s Microsoft certified consultants are experienced in designing, deploying, and maintaining complex Microsoft Enterprise Active Directory installations. Progent’s fields of proven competence with Microsoft Windows 2003 Active Directory include replication issues, multi-domain partition configurations, correcting corrupted AD objects, dealing with residual beta version configuration objects in production AD systems, and fixing unsuccessful configurations of AD and AD-associated programs.
Progent provides nationwide online technical support and consulting services for companies that run UNIX, Linux, or Sun Solaris environments or whose information systems include a mix of UNIX and Microsoft Windows products. Online IT help offers optimum return for your information technology dollar by protecting user efficiency and limiting the time billed for network repair services. Sophisticated online access tools and skilled technicians and engineers allow Progent to handle most IT issues without squandering time and money by going to your site. In most of situations your IT issues can be remediated over the phone or through a combination of telephone help and online access. Progent can make available Cisco certified CCIE infrastructure engineers and CISSP certified security specialists to help with the most difficult system problems.
Progent can assist your business to plan and execute a smooth transition from a Solaris-based IT system to a network based on Windows and suited for supporting Microsoft's popular office productivity suites, commercial applications, and software development platforms. Progent's Sun Solaris, Windows and Cisco consultants and software development experts can show you how to guard your information and reduce business discontinuity by designing an effective migration plan that preserves your existing investments in Sun Solaris software and infrastructure. UNIX-to-Windows migration consulting services offered by Progent include evaluation of existing infrastructure, transition planning and validation, Exchange migration services, information and application software migration, and server and storage migration and economization.
Progent can provide voice communications services from AT&T, Broadwing, and Speakeasy. Voice services offered through Progent include long distance, toll-free, local, teleconference and web meeting, Voice Over IP, and wireless. Progent can also show you how to incorporate voice communications services into your computer environment and your operations processes so that your organization receives all the advantages of the exciting fusion of voice and data solutions. Progent can deliver a complete array of VoIP consulting services to give your company a competitive advantage and a smooth expansion path as technology evolves.
Progent’s fault tolerant network consultants provide reliability consulting, disaster recovery services, system load balancing, 24x7 interoffice connectivity, fault-tolerant Internet connection design, high-availability data center support, and other fault-tolerant networking support to show your organization create a non-stop environment for line-of-business applications. Progent has the experience to design economical, high-availability networks by deploying the expanding suite of Windows Cluster servers such as Microsoft Windows Cluster Server 2003, Microsoft SQL Server Cluster, and Exchange Cluster. Progent’s Microsoft and Cisco certified consultants can help you design a fault tolerant mutli-site network with a fully mirrored Internet connection and efficient network load balancing.
If your business runs a Solaris network or a mixed-platform IT environment, Progent's CISM and ISSAP-qualified consultants can assist your entire enterprise in a wide range of security topics such as security administration practices, security architecture and strategies, connection control systems and techniques, applications development security, business processes security, hardware security, communications, network and Internet security, and disaster recovery planning. CISM and CISSP stipulate the fundamental competencies and international standards of knowledge that information security professionals are expected to master. These accreditations give executive management the confidence that those who have achieved their CISM, CISSP or ISSAP qualification have the background and theory to offer effective security management and engineering help.
For small and midsize companies located in Wichita or anywhere in Kansas, Progent offers 24x7 phone technical support for information systems powered by UNIX or Linux or for environments that feature a mix of UNIX and Microsoft technology. Progent has delivered online support to businesses in all 50 states in the U.S. In addition, Progent can furnish the consultation Cisco Systems CCIE-certified engineers for complex infrastructure problems, plus the assistance of CISA and CISSP-accredited security engineers to handle advanced security architecture and troubleshooting issues.
The Cisco CCIE certification is the premier recognition for networking engineers, and validates a consultant's network technology knowledge at the expert level. Cisco qualified CCIEs know how to handle even the most complex challenges encountered in network infrastructure design, integration, administration, security, and troubleshooting. Cisco qualified CCIEs operate on a privileged basis with Cisco's in-house engineers in analyzing anomalies with Cisco IOS network administration tools and coming up with alternate approaches or locating software updates. Cisco qualified CCIEs offer exceptional value because their depth of expertise enables them to fix even the most intractable problems quickly. In typical instances, less seasoned engineers can struggle for hours or days with the same tasks that a CCIE can fix in a few minutes.
Progent's Microsoft-certified online service professionals offer computer system troubleshooting and consulting assistance for all Microsoft server and business application technology. Progent is a 
Progent's qualified CISM and CISSP network security engineers offer a variety of security solutions to improve the immunity of your UNIX, Linux, Sun Solaris, Apple Mac or Windows environment against assaults or assist your business to recover rapidly following a serious breach. Security consulting services offered by Progent include: thorough network security evaluation using utilities such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and software from Solar Winds tools and Hydra; fast cleanup after virus and worm assaults; integrating firewalls; designing safe architectures for off-site and mobile access; securing your email system from viruses, spam, and directory harvest attacks; and establishing 24x7 proactive monitoring.
