Immediate Phone Support for Wichita UNIX or Linux SystemsFor small businesses in Wichita or anywhere in Kansas, Progent offers help for networks powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that include a mix of UNIX-family systems and Microsoft technology. Progent has delivered online troubleshooting to businesses in every state in the U.S. (See Progent's client testimonials). In addition, Progent can furnish the expertise of Cisco CCIE-certified network specialists for challenging infrastructure problems, plus the services of CISSP and CISM-certified security engineers to help with high-level security architecture and disaster recovery planning.

Progent's remote support services offer excellent leverage because they are equipped with the real-world background and the advanced tools to resolve the majority of information system problems quickly. This reduces immediate costs since solutions accumulate a smaller number of chargeable minutes. Remote help also avoids the expense of sending an engineer to your office. Your organization saves additionally with indirect costs by minimizing or avoiding system downtime and associated costs stemming from business disruption, upset clients, unproductive employees, and distracted management.

Progent's pricing policy for online help is designed to maximize the impact of your network support dollar. Progent bills per minute for phone consulting, so you pay just for the services that you receive. Unlike typical online service firms, Progent requires no initialization fee or minimum job duration. Progent's one-minute granularity and clean model for billing do away with situations where fast fixes somehow end up as big invoices. Progent's skill at dealing with problems efficiently translates into your business spending less money.

Progent's Remote Service Technologies
Over time, Progent has developed an array of optimized technologies and field-tested processes which ensure the highest level of effectiveness for remote engineering help and repair for small and midsize business IT networks. Progent offers protected Virtual Private Network support for gateways from multiple leading companies such as Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Watchguard. Protected VPN connectivity permits the engineers of Progent's remote service group to connect to your environment without compromising network security.

Progent's powerful customer support database application includes comprehensive histories for the support that Progent's customers have received. Progent's authorized engineers have the benefit of the records of all help delivered to each customer by every Progent engineer. This database of issues and repairs is organized as a quickly searchable proprietary knowledge base that permits Progent's online support professionals to share their experiences with the whole team to make sure that the value of Progent's support improves daily. Progent's high-level certifications and close associations with major technology companies such as Cisco and Microsoft permit access to other massive support knowledge bases and permit fast access to manufacturers' in-house support staff with the result that Progent's online service specialists can find the best resolutions promptly.

Initiate Remote UNIX/Linux, Sun Solaris, or macOS and OS X Computer Support from Progent
To access Progent's phone support in Wichita or anywhere in Kansas or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT help, visit Immediate Urgent Support.

Online Network Support Services Provided by Progent
Progent's remote consulting engineers possess advanced credentials in an extensive set of technologies. This breadth of capability permits Progent's engineers to address practically any emergency likely to occur in a small or midsize business information system. Credentials held by Progent engineers in UNIX/Linux platforms include Certified Network Administrator for Solaris, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials owned by Progent service consultants include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), Security Professional, Voice Professional, CCDA and CCDP.

To help businesses with mixed-platform networks, Progent also provides the support of consultants who have advanced Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's security experts include CISM consultants, CISSP network security experts, and CISSP-ISSAP engineers.

Phone-based technical support services Offered by Progent to clients in Wichita and throughout the state of Kansas include:

  • UNIX/Linux, Solaris, and Apple macOS and OS X Expertise
    Progent's UNIX, Linux, Solaris, and Apple macOS and OS X phone-based support services cover a wide spectrum of information technology including system architecture, email solutions, network and operational security, UNIX/Linux and Windows integration, VMware products for server hardware economization and simplified management, and transitioning from legacy systems to current Windows or Linux-based environments. Progent's group-based approach to solving technical problems promotes quick escalation, if necessary, to engineers with appropriate expertise to handle challenging scenarios. This accelerates solutions of critical problems, minimizes network downtime, and cuts service costs.

    Progent's UNIX/Linux consultants can provide urgent online help for diagnosing problems within UNIX/Linux systems powered by popular variants of UNIX including:

    Important Linux platforms for which Progent offers expert support include:

  • Talk to a Cisco CCIE for Complex Infrastructure Troubleshooting
    Cisco Infrastructure Consultants for Wichita, KansasThe Cisco Certified Internetwork Expert certification is the highest recognition for networking consultants, and certifies a person's technical skills at the master level. Cisco CCIEs know how to resolve even the most stubborn problems occurring in network infrastructure planning, installation, administration, protection, and repair. Cisco CCIEs operate on a privileged basis with Cisco's in-house product support engineers in analyzing problems with IOS network administration utilities and developing workarounds or identifying software patches. Cisco qualified CCIEs offer excellent value since their deep expertise permits them to find solutions for the most intractable problems rapidly. In typical cases, less seasoned engineers can struggle for many hours or days with the same problems that a Cisco-qualified CCIE can dispose of in minutes. Few support providers make Cisco CCIEs available to assist small and medium sized companies. Progent can provide fast telephone contact with a Cisco authorized CCIE so you can receive urgent support for complex network infrastructure problems that are impacting worker productivity but are outside the comfort zone of your ordinary IT service personnel. Progent's Cisco CCIE consultants can communicate with your computer system via the latest on-line troubleshooting tools in order to perform efficient, safe, and economical analysis and remediation. Progent's CCIEs offer assistance with the complete line of Cisco's market leading selection of infrastructure devices including PIX 500 Firewalls and ASA 5500 Firewalls, Catalyst Firewall Services Modules, protected high-speed and IS routers, wireless access points and bridges, Meraki cloud-managed Wi-Fi APs, wired and wireless Voice phones and systems, Catalyst switches, as well as Virtual Private Network technology.

  • Certified MS Windows Support
    Microsoft Windows Experts for Wichita, KansasProgent's Microsoft-qualified remote support engineers can deliver computer problem solving and consulting help for all Microsoft server platforms. Progent is a Microsoft Partner and can offer your business the expertise of consulting engineers who can assist your company with a broad range of technology support services including Windows Server 2012 R2 integration, Windows Server 2008 installation, Microsoft Exchange 2016 Server migration, Microsoft Exchange Server 2013 consulting, Exchange 2010 maintenance, SharePoint Server design, Microsoft Skype for Business planning and deployment support, Lync Server 2013 management and Microsoft Office Communications Server troubleshooting, Forefront TMG 2010 administration and ISA Server migration, Microsoft SQL Server 2016 migration and development and Microsoft SQL Server 2014 support, Systems Center Operations Manager (SCOM) system monitoring and reporting, Project Server and Server Online planning, SBS Server support, and Windows Essentials migration and cloud integration.

    Progent also offers a full range of online PC desktop consulting and support services including Microsoft Windows 7 migration help, upgrading to 64-bit workstation applications, integrating Microsoft Office 2010, and streamlining PC desktop image creation.

  • CISSP, ISSAP, and CISM Certified System Security Professionals
    CISSP Qualified Network Security Consultants for Wichita, KansasProgent's certified CISSP, ISSAP, and CISM network security consultants offer a range of system protection services to improve the immunity of your UNIX, Linux, Solaris, Mac or Microsoft Windows environment against internal or external threats or assist your business to recover quickly after a damaging penetration. Security solutions available from Progent cover comprehensive network security audits utilizing utilities such as GFI LANguard, AMAP Application Scanner, and software from Metasploit and Hydra; rapid recovery from virus and worm assaults; integrating firewalls; designing secure architectures for remote and mobile access; guarding your email infrastructure from viruses, spam and DHA attacks; and instituting 24x7 proactive monitoring.

  • Hybrid Cloud Integration
    Azure Integration ConsultantsProgent can provide expert remote consulting to help companies of all sizes connect their IT infrastructure with popular public clouds such as Azure and Amazon AWS. Progent can help you to design and manage hybrid environments that can include Windows and Linux systems and applications in both cloud-only systems or in hybrid network models that seamlessly combine on-premises IT assets along with public clouds. To help you to integrate public cloud services with networks, Progent offers a range of cloud integration support services that include Office 365 integration with on-premises Exchange deployments, Azure enterprise hybrid cloud solutions, Amazon AWS hybrid cloud integration, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has more than 15 years of experience providing advanced consulting expertise online, and Progent can make sure you complete your cloud integration initiatives on schedule and within your budget.
Special Consulting Programs Offered by Progent
Progent offers the skills of seasoned remote consulting experts for contract projects that small businesses often request. Billing charges for ongoing development or consulting projects are determined according to the level of expertise of the consultants involved. Progent's experience with these special areas of computer technology allows customers to execute major projects within budget and on time. Progent's special remote consulting services include:
  • Help Desk Expertise
    Progent's Call Center service options for small businesses with networks based on UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft platforms include comprehensive Help Desk Call Center outsourcing, Virtual Helpdesk services, and Call Center operations consulting. Progent's Call Center outsourcing support services are designed for smaller organizations who don't have the budget to create an internal Help Desk Call Center but who need fast response from an effective Help Desk Call Center with professional telephone assistance as well as the in-depth expertise to escalate complex tasks to advanced engineers.

    Progentís Virtual Help Desk Call Center is designed for bigger businesses and operates as a seamless supplement to your existing Help Desk organization. Progent's Virtual Help Desk can serve as an escalation option for the toughest technical challenges, or be ready in overflow circumstances when your regular support engineers are swamped.

    Progent's Help Desk Call Center consulting support can guide you in building an efficient new Call Center or enhancing your established organization, identifying or enhancing Call Center application software to address the unique needs of your business, or adding temporary phone support personnel to reinforce your in-house Call Center resources to handle high-demand situations such as software migrations, major updates, or installing new business software.

    Progent's Call Center team of veteran network professionals offers your workers in Wichita or anywhere in the state of Kansas rapid access to a large support resource with years of background providing telephone-based support and remote diagnostics for networks based on UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's concentration is to give the Call Center the reputation as a crucial enabler of business success, and Progent's target is to resolve rather than simply annotate network problems.

  • Applications Services: Education, Programming, and Problem Solving
    Progent's Applications Experts Group can supply phone-based and in-depth consulting expertise and education in specific business application fields such as ERP, MRP, accounting system customization, and Customer Relationship Management. Progent also can provide consulting expertise, programming, and education for popular Microsoft applications including Microsoft CRM, Microsoft Project, Microsoft Office Word, and MS Excel. To read more about Progent's expertise, customization, and education offerings for UNIX/Linux, Solaris, macOS and OS X, or Microsoft applications, go to Progent's Applications Experts Services.

    Progent's Apple Mac professionals can support the imaginative components of Mac computing by delivering phone-based consulting services and training in graphics, sound, and motion video. Progent's consultants can provide assistance in a large selection of Macintosh creative tools including Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, and After Effects. Progent's consultants can also assist you with specific procedures such as capturing or digitizing audio/video or putting together an audio/video production studio.

    Remote Network Monitoring Services
    Progent offers businesses in Wichita, or anywhere in the state of Kansas, remote computer system monitoring support powered by Microsoft Operations Manager network monitoring, customized by Progent to accommodate your environment so your computer maintenance is proactive rather than reactive. By spotting emerging issues before they cause crashes, system monitoring can avoid disruptive and costly service failures. Progent can also deploy server and infrastructure monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft Windows networks, or systems powered by a variety of operating systems.

How Your Wichita Company Can Contact Progent's Online Technical Support Professionals
To contact Progent about emergency remote help with UNIX, Linux, Solaris, or macOS and OS X computer systems, go to Progent's Nationwide Remote Help, telephone 1-800-993-9400, or see Contact Progent.

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