Fast and Affordable Online Support for Wichita IT Networks
Fast Online Support for Wichita SystemsFor companies in Wichita or anywhere in Kansas, Progent provides online technical support for computer systems based on Microsoft, Cisco, Macintosh, or Linux/UNIX technology. Progent's Microsoft qualified engineers have provided remote troubleshooting to companies in every state in the U.S. (Refer to testimonials from Progent's clients.) Progent also offers the expertise of Cisco CCIE-certified network specialists to help with challenging networking problems, as well as the services of CISSP-accredited security consultants to help with advanced security design and troubleshooting jobs.

Progent's online support engineers offer exceptional leverage due to the fact that they possess the practical background and are equipped with the advanced tools necessary to resolve most network problems quickly. Efficient support reduces direct costs since service calls require fewer chargeable minutes. Remote support also eliminates the expense of dispatching a consultant to your office. Your company benefits even more with indirect costs by reducing or eliminating network outages and related costs due to business disruption, upset customers and vendors, unproductive workers, and distracted executives. Progent's extensive online consulting know-how is especially helpful in environments that rely on public clouds for critical network infrastructure or applications like Azure, Amazon AWA, or Exchange Online, where on-premises IT support may not be an alternative.

Progent's billing policy for online help is designed to stretch your IT service investment. Progent charges per minute for phone consulting, so you are charged only for the support that you receive. Unlike typical remote service organizations, Progent imposes no service activation surcharge or minimum fees. Progent's one-minute billing unit and simple model for pricing prevent scenarios where fast solutions manage to end up as major bills. Progent's penchant for dealing with technical issues quickly means you saves money.

Progent's Online Consulting and Troubleshooting Services
Through years of experience, Progent has mastered an array of customized tools and field-proven methodologies that ensure the highest level of efficiency for remote consulting and troubleshooting for IT networks of any size. Progent provides protected Virtual Private Network support for gateways from multiple leading vendors including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity enables the engineers of Progent's Technical Response Center to communicate with your company's system remotely without breaching network security.

Progent's powerful technical support reporting system keeps comprehensive records describing all service that Progent's clients have received. Progent's team service personnel have the benefit of the history of assistance delivered to each Progent client by every Progent engineer. This archive of anomalies and fixes is stored as a conveniently accessible support database that enables Progent's remote support professionals to share their knowledge with the whole team to ensure that the effectiveness of Progent's technical support improves daily. Progent's high-level certifications and close partnerships with key technology companies such as Cisco and Microsoft open up additional extensive technical support databases and permit fast response from vendors' in-house engineering staff with the result that Progent's online consulting experts are able to determine the most efficient solutions in the least time.

Remote technical services available from Progent to customers in Wichita and throughout the state of Kansas include:

ProSight Fixed-price Managed Services for Small and Mid-size Businesses
Progent offers a selection of affordable, fixed-price services designed to allow small and medium-size organizations to benefit from the same cutting-edge IT solutions deployed by many of the industry's top corporations. Progent's ProSight line of IT management outsourcing services covers all key areas of modern networking such as email protection, threat defense based on machine leaning, automated backup and disaster recovery, and infrastructure management. ProSight managed services include:

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the infrastructure of leading information security vendors to deliver centralized control and comprehensive protection for all your inbound and outbound email. The powerful structure of Email Guard combines cloud-based filtering with an on-premises security gateway appliance to offer advanced defense against spam, viruses, Dos Attacks, DHAs, and other email-borne threats. Email Guard's Cloud Protection Layer serves as a preliminary barricade and keeps the vast majority of threats from reaching your security perimeter. This decreases your exposure to external attacks and conserves network bandwidth and storage. Email Guard's onsite security gateway device provides a further level of inspection for inbound email. For outgoing email, the onsite security gateway provides AV and anti-spam protection, protection against data leaks, and email encryption. The onsite gateway can also help Microsoft Exchange Server to monitor and safeguard internal email that originates and ends inside your corporate firewall. For more details, visit ProSight Email Guard spam and content filtering.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection solution that utilizes next generation behavior analysis tools to guard endpoints and physical and virtual servers against new malware assaults such as ransomware and file-less exploits, which easily evade legacy signature-based anti-virus products. ProSight Active Security Monitoring protects local and cloud resources and offers a single platform to manage the complete threat lifecycle including blocking, identification, mitigation, cleanup, and forensics. Top capabilities include single-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent provide small and mid-sized organizations a low cost and fully managed solution for secure backup/disaster recovery. Available at a fixed monthly rate, ProSight Data Protection Services automates your backup processes and enables fast recovery of critical files, applications and VMs that have become unavailable or corrupted as a result of hardware breakdowns, software bugs, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images. Important data can be protected on the cloud, to a local device, or to both. Progent's BDR specialists can provide world-class support to set up ProSight DPS to be compliant with regulatory requirements such as HIPPA, FIRPA, and PCI and, whenever needed, can help you to recover your business-critical information. Find out more about ProSight DPS Managed Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for small and mid-sized organizations to map out, track, optimize and debug their networking appliances like routers, firewalls, and wireless controllers plus servers, client computers and other networked devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch makes sure that infrastructure topology maps are always updated, captures and manages the configuration information of almost all devices on your network, monitors performance, and sends alerts when potential issues are discovered. By automating complex management and troubleshooting activities, ProSight WAN Watch can knock hours off ordinary chores such as making network diagrams, reconfiguring your network, locating devices that require important updates, or isolating performance issues. Learn more about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to keep your IT system operating at peak levels by checking the state of vital computers that drive your business network. When ProSight LAN Watch uncovers a problem, an alarm is transmitted automatically to your specified IT personnel and your Progent engineering consultant so any potential issues can be resolved before they can impact productivity Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a secure fault tolerant data center on a high-performance virtual machine host configured and managed by Progent's network support professionals. Under the ProSight Virtual Hosting service model, the client retains ownership of the data, the OS platforms, and the apps. Since the environment is virtualized, it can be moved immediately to a different hosting environment without requiring a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Learn more about ProSight Virtual Hosting services.

Additional Consulting Programs Offered by Progent
Progent can provide the services of seasoned online consulting experts for special IT projects. Billing rates for longer-term development or consulting tasks are set according to the level of expertise of the consultants required. Progent's experience with these special areas of information technology enables customers to complete major projects within budget and on time. Progent's project-based remote engineering solutions include:

  • Help Desk Expertise
    Progent's Call Center support alternatives for organizations with networks that incorporate Windows, Cisco, Apple Mac OS X, or UNIX/Linux products include full-service Call Center outsourcing, virtual Helpdesk services, and Helpdesk operations consulting. Progent's Help Desk outsourcing support services are a convenient solution for companies who lack the money or time to create an internal Call Center but who want fast response from a dependable Help Desk with proficient phone support as well as the expertise to escalate complex problems to high-level consultants.

    Progentís Virtual Help Desk Call Center is intended for bigger companies and operates as a seamless supplement to your existing Help Desk organization. Progent's Virtual Help Desk Call Center can operate as a an escalation resource to handle complex computer system issues, or be ready in those situations when your regular service providers are overwhelmed.

    Progent's Help Desk team of experienced information technology professionals offers your clients in Wichita or anywhere in the state of Kansas immediate contact with an effective network service group with extensive experience delivering phone help and online repair service for computer environments based on Windows, Cisco, Mac OS X, or UNIX/Linux products. Progent's focus is to give the Call Center the reputation as a crucial contributor to company productivity, and Progent's intent is to solve instead of simply annotate IT problems.

  • Business Applications Services: Education, Custom Programming, and Integration
    Progent's Applications Experts Group offers phone-based professional consulting expertise and training in key business application fields that include ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also can deliver consulting expertise, custom development, and training for Microsoft applications including Microsoft CRM, Microsoft Office Project, MS Office Word, and Excel. For more information about Progent's consulting, custom programming, and training offerings, see Progent's Business Application Experts Group.

  • Unified and Automated Management of Hybrid Cloud Networks
    System Center 2016 unifies and automates the administration of hybrid cloud environments through advanced integration with Windows Server 2016, Windows 10 clients; cohesive integration of heterogeneous networks that include Linux, Microsoft Hyper-V and VMware vSphere; and expanded cloud support such as closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consulting experts offer advanced online and onsite support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to plan and configure a new deployment of Microsoft System Center 2016, expand or optimize your current one, upgrade efficiently from an earlier version of System Center, or debug your System Center environment.

  • Remote Hybrid Network Monitoring Services
    Progent offers organizations in Wichita, or anywhere in the state of Kansas, online hybrid network monitoring and reporting by providing System Center Operations Manager consulting services and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can tune Operations Manager to accommodate your environment so that your network maintenance is proactive and automated. By anticipating possible problems before they result in downtime, automated monitoring can ward off inconvenient and expensive network crises. Progent can also assist with network monitoring utilities such as Nagios and MRTG to diagnose UNIX/Linux, Solaris, or Mac OS X networks, Windows systems, or networks powered by a combination of operating systems.
How Your Wichita Company Can Contact Progent's Remote Support Experts
To get in touch with Progent about emergency phone-based support with Microsoft Windows, Apple Mac, or Linux/UNIX environments, visit Progent's Urgent Phone-Based Help, phone 1-800-993-9400, or visit Contact Progent. For offices and startups in Wichita or throughout the state of Kansas, Progent's phone-based network support engineers are ready to deliver professional and affordable system support the instant your organization needs it. More than a decade of delivering online repair services has earned Microsoft Gold Partner status for Progent's consultants and has allowed Progent to develop high-end troubleshooting skills and to refine remote access tools to solve network problems rapidly while eliminating the cost and lost time associated with on-premises service calls.

Even if your Wichita business works with a local freelance consultant or maintains a full time IT staff that can deal with day-to-day network problems, Progentís Microsoft certified engineers can still offer an easy and seamless remote expansion of your local resources in cases when your regular service personnel either don't have the availability or the expertise to handle unexpected system emergencies or particularly complex integration problems.

Features of Progent's Online Network Services for Wichita
Progent's online support, remote troubleshooting, network security expertise, and system management services offer companies in Wichita or throughout the state of Kansas the greatest leverage for your IT investment. Whether you require occasional phone support and remote troubleshooting or ongoing Help Desk Call Center services and network administration, Progent's experts can provide your organization enterprise-level IT support while permitting you to eliminate the expense and hassle of carrying a large in-house IT staff. Highlights of Progent's National Remote Support services include:

How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Gold Certified Partner support firm and Progent's staff size, depth of IT knowledge, refined remote support tools, and understanding of enterprise networking allow offices to escape the pitfalls associated with exclusive reliance on smaller consulting firms, individual freelance consultants, or limited internal resources.

Progent stands out by providing:

  • Proven Methodology
    Progentís team of Microsoft and Cisco qualified consultants average longer than a decade of hands-on industry experience, at the front lines of network support, performing a wide variety of IT tasks for a large array of businesses. Each Progent consultant shares a proven collection of personal best practices which are combined into shared best practices training that Progent teaches its consulting staff. This ensures that you get not just world-class IT skills, but also a support engineer with proven methods for using technical knowledge to resolve real-world IT problems efficiently.

  • Value Pricing
    Progent's pricing policy is to bill for online support and on-site visits per minute. Consequently, you owe only for delivered support. Progent does not demand a higher rate for after-hours or emergency service, and within California or in regions where Progent provides on-site service, Progent does not charge for travel time except for emergency calls where on-site work is less than 4 hours. Also, Progent imposes no startup fee and asks no monthly commitment for support services delivered during regular working hours. Many support firms demand large minimum fees or charge for each fifteen minutes or longer. Progent's fine granularity eliminates large bills for quick fixes so you will not be tempted to permit simple problems to stay unaddressed.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's support experts to customers. By educating clients to resolve technical issues that are within their scope, Progent is able to focus on offering hard-to-find services where Progent faces few competitors. Companies who utilize trusted freelance service providers or who maintain internal IT staffs benefit when Progent transfers information about new technology and proven methodologies to make their networks more reliable, secure, and efficient.

  • Remote Network Monitoring with Microsoft Operations Manager
    Progent is one of the only consulting companies to provide round-the-clock remote monitoring services powered by Microsoft Operations Manager. Microsoft System Center Operations Manager allows your network support to be proactive rather than reactive. By revealing possible problems before they cause downtime, system monitoring can keep your information network from painful and expensive availability disruptions.
How Does Our Company Begin Getting Remote Network Support from Progent?
To initiate Progent's online help offerings or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network support, visit Immediate Network Support.

© 2002- 2018 Progent Corporation. All rights reserved.