Fast and Affordable Online Troubleshooting for Wichita Networks
Immediate Phone Help for Wichita NetworksFor companies located in Wichita or anywhere in the state of Kansas, Progent offers remote help for networks based on Microsoft Windows, Cisco, Macintosh, or Linux/UNIX technology. Progent's Microsoft certified consulting experts have delivered remote support to businesses in all 50 states in the U.S. (Check out testimonials from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE-qualified engineers to help with challenging networking problems, plus the services of CISA and CISM-accredited security engineers to help with high-level security design and troubleshooting issues.

Progent's online technical support engineers offer excellent value because they possess the real-world experience and have access to the sophisticated tools needed to solve most information system issues rapidly. Efficient support lowers immediate costs since solutions use up fewer billable consulting minutes. Remote help also avoids the expense of sending a consultant to your location. Your organization benefits additionally in incidental costs by minimizing or eliminating network downtime and associated losses stemming from business disruption, disgruntled clients, unproductive workers, and distracted executives. Progent's advanced online consulting experience is especially important for organizations that rely on public clouds for critical infrastructure or applications like Microsoft Azure, Amazon Web Service, or Exchange Online, where onsite support may not be useful.

Progent's pricing model for online support is structured to stretch your IT service investment. Progent bills per minute for phone assistance, so you owe only for the support that you receive. In contrast to many online support companies, Progent asks for no startup fee or minimum fees. Progent's one-minute granularity and simple model for pricing do away with scenarios where speedy. minor repairs manage to end up as major tabs. Progent's skill at handling problems efficiently means your business spends less money.

Progent's Remote Consulting and Troubleshooting Services
Through years of experience, Progent has refined a collection of customized technologies and field-tested processes that promote the highest degree of efficiency for online help and troubleshooting for IT networks of all sizes. Progent offers protected VPN support for gateways from a variety of leading vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access allows the consultants of Progent's Technical Response Center to communicate with your company's environment remotely without violating system security.

Progent's sophisticated customer support database system maintains comprehensive documentation for the support that Progent's customers have been provided. Progent's team consultants have access to the specifics of services provided to each customer by any Progent consultant. This archive of anomalies and repairs is structured as a quickly accessible internal knowledge base that permits Progent's online support engineers to share their knowledge with the whole team to make sure that the efficiency of Progent's support services grows over time. Progent's extensive list of accreditations and formal relationships with major industry leaders such as Cisco and Microsoft open up additional vast technical support knowledge bases and permit fast access to vendors' in-house product engineers with the result that Progent's online consulting specialists are able to find optimal solutions quickly.

Remote technical services provided by Progent to clients in Wichita and throughout the state of Kansas include:

Additional Consulting Services Offered by Progent
Progent offers the skills of world-class online consulting experts for special information technology programs. Progent's rates for ongoing development or consulting projects are determined based on the qualifications of the engineers required. Progent's background in these special areas of computer technology enables customers to execute critical projects within budget and on schedule. Progent's special remote consulting services include:
  • Help Desk Call Center Support
    Progent's Help Desk support alternatives for businesses with environments that incorporate Microsoft, Cisco, Mac OS X, UNIX, or Linux products include full-service Help Desk outsourcing, virtual Helpdesk support services, and Help Desk consulting. Progent's Help Desk outsourcing support services are designed for organizations who lack the budget to assemble and manage an internal Help Desk but who want fast communication with an efficient Help Desk with professional phone support as well as the technical depth to escalate the most challenging tasks to high-level consultants.

    Progentís Virtual Help Desk is intended for bigger businesses and acts as a transparent reinforcement of your existing Help Desk team. Progent's Virtual Help Desk can operate as a an escalation resource for the most difficult computer system issues, or be available in hectic instances when your ordinary resources are overwhelmed.

    Progent's Help Desk team of veteran network consultants offers your computer users in Wichita or anywhere in the state of Kansas rapid assistance from an effective network service group with extensive background providing phone help and remote repair service for networks that incorporate Microsoft, Cisco, Mac OS X, or UNIX/Linux technology. Progent's focus is to give the Call Center the reputation as a significant driver of company performance, and Progent's intent is to solve instead of simply document technical problems.

  • Applications Support: Education, Customization, and Problem Solving
    Progent's Applications Experts staff offers phone-based advanced engineering support and education in key application fields such as Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also can deliver consulting expertise, custom programming, and education for familiar Microsoft applications including Microsoft CRM, MS Project, Microsoft Word, and Office Excel. For more on Progent's consulting, customization, and training offerings, go to Progent's Applications Experts Group.

  • Unified and Automated Administration of Hybrid Cloud Networks
    Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud environments by offering advanced integration with Windows Server 2016 servers, Windows 10; seamless integration of heterogeneous networks that incorporate Linux, Microsoft Hyper-V and VMware; and better cloud support including tighter integration with Intune for iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consultants can provide world-class online and onsite support for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist organizations of any size to plan and configure a new deployment of Microsoft System Center 2016, expand or tune an existing one, migrate efficiently from a prior version of System Center, or troubleshoot your System Center environment.

  • Remote Hybrid Network Monitoring and Reporting Support
    Progent offers companies in Wichita, or anywhere in the state of Kansas, remote IT infrastructure monitoring and reporting by providing System Center 2016 Operations Manager expertise and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can tune Operations Manager for your business so that your computer maintenance is proactive rather than reactive. By anticipating possible issues before they expand into crashes, remote monitoring can head off inconvenient and expensive service crises. Progent can also use server and infrastructure monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or Apple Mac environments, Microsoft Windows networks, or networks based on multiple OS platforms.
How Your Wichita Business Can Contact Progent's Online Service Professionals
To contact Progent about urgent remote assistance with Microsoft Windows, Mac OS X, or Linux/UNIX networks, visit Progent's Nationwide Phone-Based Support, telephone 1-800-993-9400, or visit Contact Progent. For offices and new businesses in Wichita or throughout the state of Kansas, Progent's online network support engineers can provide expert and affordable system help the moment your organization has to have it. More than a decade of providing remote repair services has led to Microsoft Gold certification for Progent's consultants and has helped Progent to develop world-class troubleshooting capability and to fine tune remote connectivity tools to fix network problems quickly while avoiding the cost and lost productivity that comes with on-premises support calls.

Even if your Wichita office deals with a local freelance consultant or employs a full time IT staff that can handle common computer issues, Progentís Microsoft certified engineers can offer a convenient and transparent remote extension of your on-site resources in cases when your usual IT support personnel either don't have the time or the expertise to deal with sudden network emergencies or especially complicated integration projects.

Advantages of Progent's IT Support for Businesses in Wichita
Progent's online support services enable your Wichita business to experience the advantages of immediate, enterprise-level network support without the cost of managing a full-time IT staff. Your information system will derive greater strategic worth by being more reliable, efficient, and protected. Advantages to your company include:

  • Seamless remote extension of your on-site support resources
    With most offices in Wichita or anywhere in Kansas, nearby network support resources, whether consisting of freelance consultants or an in-house maintenance staff, can deal with the majority of network issues. On the other hand, serious problems might spring up when local resources are overstretched or unavailable, and some trouble may involve IT products that is beyond the scope of your onsite service personnel. In these situations, Progent's on-call support experts offer a convenient, quick, and affordable solution to supplement your local resources and to transfer useful information to increase your ability to deal with downstream problems in-house.

  • Reduced Dependence on Individual Service Providers
    For network maintenance, smaller organizations often rely on independent freelance consultants. Although independent consultants have less overhead than big support organizations and can afford to charge lower rates, they are often overextended, making it hard to respond quickly to urgent situations. If a freelance service provider is busy with another customer, ill, on a trip, or in training, the lack of fallback help may force your company to wait for help during an emergency. As your network expands, network downtime and trouble with vital applications are more expensive. The budget you thought you were conserving on an independent can be consumed fast by lost productivity. Progent provides a dependable source of reserve support experts to make sure your IT system stays available.

  • Build a Scalable Foundation for Seamless Expansion
    Organizations typically start with an information system implemented on a modest budget. Without a strong framework, slap-dash fixes can get piled onto an unstable foundation. As a company grows, stability and expandability issues can hinder the productivity of the business. Such poorly built environments require careful analysis, smart long-term planning, and broad-based IT knowledge to evolve to a network infrastructure able to offer the stable foundation to handle vital business demands and facilitate downstream expansion.

  • Work with Solution Providers Instead of Technology Vendors
    Smaller offices require advice and technical education to navigate through an increasingly complicated maze of product alternatives available for accelerating business growth and improving productivity. Businesses do not need a computer consultant who is motivated to earn a commission on a certain vendor's products. IT consulting and product selling can result in a situation where the recommended solution is designed around a predetermined technology instead of the genuine requirements of a client. Progent eliminates these conflicts of interest by offering just services rather than products. This enables Progent to align technical expertise with the best interests of clients.

What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Gold Certified Partner support company and Progent's number of employees, depth of IT background, fine tuned support tools, and familiarity with enterprise networking allow companies to avoid the limitations associated with exclusive dependence on smaller service organizations, independent freelance service providers, or limited internal resources.

Progent adds value by offering:

  • Proven Methodology
    Progentís team of Microsoft and Cisco certified consultants average more than ten years of real-world professional experience, in the trenches of IT service, executing a broad variety of IT projects for an extensive array of clients. Every Progent consultant shares a refined set of personal best practices which are incorporated into company-wide best practices training that Progent instills in its support staff. This means that you get not only world-class technical skills, but also a support engineer with field-tested approaches for using computer knowledge to solve actual IT problems rapidly.

  • Value Pricing
    Progent's pricing policy is to bill for online service and in-person help per minute. Consequently, you are billed just for delivered services. Progent does not demand a higher rate for after-hours or priority support, and within California or in regions where Progent provides on-site service, Progent does not bill for travel time except for urgent calls where on-site time is less than 4 hours. Also, Progent applies no minimum fee and asks no retainer for services delivered during regular working hours. Many service firms demand large minimum fees or charge for every quarter hour or longer. Progent's one-minute granularity avoids big invoices for fast fixes so you will not be forced to permit less critical problems to stay unaddressed.

  • Full Records of IT Services
    Progent has created a comprehensive service reporting system that stores and formats detailed documentation for all delivered services. Unlike some independent consultants or small support firms who provide scant documentation or specifics of services performed, each service delivered by Progent is tracked by full documentation. Each Progent consultant has use of the service documentation sent by every staff member to every client. The discipline of detailing and archiving support activity allows more efficient service and avoids a slew of typical problems such as when a support client is virtually held captive to a consultant who refuses to let go of vital service information.

  • Automated Network Monitoring with Microsoft System Center Operations Manager
    Progent is one of the only consulting companies to provide round-the-clock system monitoring services based on MS System Center Operations Manager. Microsoft Operations Manager allows your network maintenance to be anticipatory instead of reactive. By revealing potential problems before they cause lost productivity, system monitoring can keep your IT network from stressful and expensive service losses.
How Does Our Company Begin Receiving Online Technical Help from Progent?
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT support, visit Immediate Technical Support.

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