Immediate Remote Support for Wichita Computer Networks
Urgent Online Help for Wichita NetworksFor organizations located in Wichita or anywhere in the state of Kansas, Progent offers remote support for computer systems based on any combination of Microsoft, Cisco, Mac, or Linux platforms. Progent's Microsoft certified consulting experts have delivered remote support to companies in all 50 states in the United States. (See testimonials from Progent's clients.) Progent also offers the expertise of Cisco CCIE-certified engineers to handle complex networking issues, as well as the assistance of CISSP-accredited security consultants to handle advanced security design and diagnostic issues.

Progent's online technical support engineers provide exceptional leverage due to the fact that they possess the real-world experience and have access to the sophisticated technology necessary to solve the majority of network problems quickly. Efficient support reduces direct costs since service calls use up fewer chargeable minutes. Remote help also eliminates the expense of sending an engineer to your office. Your organization benefits additionally with incidental costs by minimizing or avoiding system outages and related losses due to business discontinuity, disgruntled customers and vendors, unproductive employees, and distracted executives. Progent's advanced remote consulting experience is especially helpful in environments that rely on public clouds for vital network infrastructure or software such as Azure, Amazon Web Service, or Exchange Online, where onsite tech support may not be an alternative.

Progent's pricing policy for online support is structured to stretch your network support investment. Progent charges per minute for phone consulting, so you pay exclusively for the services that you actually get. Unlike typical online service firms, Progent imposes no initialization charge or minimum fees. Progent's per-minute granularity and clean policy for billing save you from scenarios where speedy. minor fixes somehow turn into big tabs. Progent's penchant for handling problems efficiently means you spends less cash.

Progent's Online Consulting and Troubleshooting Services
Through years of experience, Progent has mastered a set of customized technologies and proven processes which allow the maximum level of efficiency for remote help and repair for IT networks of any size. Progent offers safe Virtual Private Network support for gateways from multiple popular vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity allows the engineers of Progent's online support team to communicate with your company's environment remotely without compromising corporate security.

Progent's proven service database application maintains detailed records of all service that Progent's customers have been provided. Progent's team consultants have the benefit of the details of support rendered to each Progent client by any consultant. This history of issues and solutions is structured as a readily retrievable support database that enables Progent's remote technical professionals to share their knowledge company-wide to ensure that the effectiveness of Progent's support services improves daily. Progent's extensive list of certifications and formal partnerships with important industry leaders including Cisco and Microsoft make available additional massive support databases and allow priority response from vendors' internal product engineers with the result that Progent's remote service experts can come up with optimal resolutions quickly.

Online support services provided by Progent to clients in Wichita and throughout the state of Kansas include:

Special Support Programs Available from Progent
Progent can provide the skills of seasoned online consulting professionals for contract information technology programs. Billing rates for ongoing consulting projects are determined based on the qualifications of the consultants required. Progent's experience with these special fields of computer technology allows clients to complete critical projects economically and on schedule. Progent's project-based online consulting solutions include:
  • Help Desk Call Center Services
    Progent's Help Desk Call Center support programs for organizations with environments that incorporate Microsoft, Cisco, Apple Mac, or UNIX/Linux products include comprehensive Help Desk Call Center outsourcing, virtual Help Desk support services, and Help Desk process consulting. Progent's Help Desk outsourcing support services are a convenient solution for organizations who don't have the budget to create an internal Call Center but who require quick access to an efficient Call Center with professional phone support plus the ability to escalate the most challenging trouble tickets to high-level engineers.

    Progent's Call Center consulting services can support you in building an efficient new Help Desk or enhancing your established organization, selecting or modifying Call Center software to address the particular requirements of your business, or adding temporary online personnel to work with your internal Call Center team to handle high-demand situations like software transitions, major upgrades, or rolling out brand new applications.

    Progent's Help Desk Call Center team of veteran network experts offers your customers in Wichita or anywhere in the state of Kansas instant access to a dependable support group with years of experience offering phone consulting and online repair service for networks powered by Microsoft Windows, Cisco, Mac OS X, or UNIX/Linux technology. Progent's concentration is to give the Call Center perception as a crucial driver of company efficiency, and Progent's target is to solve rather than merely track technical issues.

  • Business Applications Support: Education, Custom Programming, and Integration
    Progent's Applications Experts Group offers phone-based professional consulting expertise and education in specific application fields including ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also offers consulting expertise, custom development, and education for Microsoft business applications such as Microsoft CRM, Project, Microsoft Word, and Excel. For more about Progent's consulting, programming, and training offerings, visit Progent's Applications Experts Services.

  • Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    Email Guard is Progent's email filtering and encryption solution that incorporates the technology of top information security companies to provide centralized management and comprehensive protection for all your email traffic. The powerful structure of Email Guard managed service integrates a Cloud Protection Layer with a local gateway device to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The Cloud Protection Layer acts as a first line of defense and keeps most threats from making it to your network firewall. This decreases your vulnerability to external attacks and conserves system bandwidth and storage space. Email Guard's onsite gateway device adds a further layer of inspection for incoming email. For outbound email, the local security gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and encryption. The onsite security gateway can also assist Microsoft Exchange Server to track and protect internal email traffic that stays inside your security perimeter. Find out more about Progent's Email Guard Spam Filtering, Virus Defense, Content Filtering and Data Loss Prevention.

  • ProSight Active Security Monitoring Next Generation Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection service that incorporates cutting edge behavior machine learning tools to defend endpoint devices as well as servers and VMs against modern malware assaults like ransomware and file-less exploits, which routinely escape traditional signature-matching AV tools. ProSight ASM protects on-premises and cloud-based resources and offers a unified platform to address the complete malware attack lifecycle including blocking, identification, containment, remediation, and forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Data Protection Services Managed Backup
    ProSight Data Protection Services provide small and mid-sized organizations an affordable and fully managed service for reliable backup/disaster recovery (BDR). For a flat monthly rate, ProSight DPS automates your backup activities and enables fast recovery of critical data, apps and virtual machines that have become lost or corrupted due to component failures, software bugs, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images. Critical data can be protected on the cloud, to an on-promises device, or to both. Progent's cloud backup consultants can provide advanced support to set up ProSight Data Protection Services to be compliant with government and industry regulatory requirements like IPPA, FINRA, PCI and Safe Harbor and, when necessary, can help you to recover your business-critical information. Find out more about ProSight DPS managed backup and recovery.

  • Centralized and Automated Management of Hybrid Cloud Environments
    System Center 2016 unifies and automates the management of hybrid cloud networks through advanced support for Windows Server 2016 servers, Windows 10; seamless integration of multi-OS networks that include Linux, Microsoft Hyper-V and VMware; and better cloud support including tighter integration with Intune for iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants can provide world-class online and onsite expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help organizations of any size to plan and configure a new implementation of Microsoft System Center 2016, expand or optimize an existing one, migrate smoothly from a previous version of System Center, or troubleshoot your System Center solution.

  • Online Hybrid Network Monitoring and Reporting Services
    Progent offers businesses in Wichita, or anywhere in the state of Kansas, online hybrid network monitoring and reporting by providing System Center Operations Manager (SCOM 2016) consulting services and System Center 2012 Operations Manager troubleshooting and support. Progent can tune SCOM to accommodate your business so that your network support is proactive and automated. By spotting looming trouble spots before they cause network outages, automated monitoring can head off inconvenient and costly service breakdowns. Progent can also use system monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Solaris, or Mac OS X environments, Microsoft environments, or networks that incorporate a mix of platforms.
How Your Wichita Business Can Contact Progent's Online Service Experts
To get in touch with Progent about urgent phone-based support with Windows, Apple Mac, or Linux/UNIX environments, go to Progent's Nationwide Online Help, call 1-800-993-9400, or go to Contact Progent. For businesses and new businesses in Wichita or throughout the state of Kansas, Progent's phone-based network support specialists can provide expert and cost-effective IT support the instant your organization has to have it. More than a decade of providing online tech support has earned Microsoft Gold Partner status for Progent's consulting experts and has enabled Progent to develop high-end troubleshooting skills and to refine remote access technology to repair IT problems quickly while avoiding the expense and lost productivity associated with in-person support calls.

Even if your Wichita business relies on a regular independent consultant or employs an in-house IT staff that can handle the majority of computer issues, Progentís Microsoft and Cisco certified consultants can provide a convenient and transparent remote expansion of your local resources for situations when your regular IT support personnel either lack the time or the expertise to deal with sudden system crises or especially complicated integration projects.

Features of Progent's Online Computer Services for Wichita
Progent's phone help, remote troubleshooting, network security consulting, and system administration services give companies in Wichita or throughout the state of Kansas the greatest leverage for your support investment. Whether you require one-time telephone help and Internet-based network repair or full-time Help Desk outsourcing support and network administration, Progent's professionals can provide your office world class network support while permitting you to eliminate the cost and administration overhead of running a large in-house IT staff. Key features of Progent's National Remote Support services include:

  • Immediate Telephone Contact with Microsoft Certified Professionals
    Progent's team of Microsoft-certified engineers can deliver immediate and affordable expertise to businesses in Wichita and is also ideal for customers in geographic regions of Kansas that have a limited supply of consultants with in-depth experience supporting Microsoft's current family of server platforms. All Progent engineers have at least 10 years of background supporting Microsoft products. As a Microsoft Gold Partner support company, Progent has the advantage of a broad range of Microsoft support utilities, service information, and continuing education.

  • By the Minute Billing to Minimize Costs
    Progent offers remote support on a per-minute billing plan, so you are charged only for the support you use. Progent asks for no minimum fee for phone help and imposes no monthly retainer for support services delivered during normal business hours. This protects you from paying big invoices for routine fixes.

  • Availability of Cisco Certified Network Architecture Specialists
    As a Registered Partner for Cisco, Progent offers help from authorized specialists with skill in planning, deploying, and troubleshooting networking solutions based on Cisco products. Progent can provide a CCIE or Cisco Certified Network Professional to show you how to create high-speed, reliable, and secure connectivity for local and remote networking.

  • Application Experts Consulting
    Progent's basic consulting services include system integration, MS Exchange Server expertise, corporate security planning, and Help Desk Call Center support. Progent's Experts group can provide world-class consulting expertise for specific application areas. Support available from the Application Experts Group includes:
    Microsoft Dynamics GP/Great Plains Support and Customization
    Microsoft Project Support
    Microsoft Office Excel and Microsoft Office 365 Excel Consulting and Programming
    Office Word and Office 365 Word Help
    BI Reporting Consulting and Troubleshooting
    UNIX, Linux and Solaris Support
    SQL Server 2016 Software Programming and Microsoft SQL 2014 Software Programming and Troubleshooting
    Oracle Project Management and Software Programming
    MySQL DBA Services and Application Programming
    Apple Mac Consulting
    Amazon Marketplace Web Service Software Design and Programming

    By offering a convenient one-stop source for network generalists and specialists, Progent can tailor timely, affordable, and comprehensive information technology solutions that fit the specific needs of your company.

  • Sophisticated Remote Access Tools
    Secure online connectivity permits Progent's service experts to observe exactly what your users see. This makes it easier to find fast fixes to issues that might otherwise require an expensive personal visit. Effective online connectivity software and expert engineers together enable Progent to repair most network issues quickly and economically. Progent is an industry leader in online support and automated network analysis.

  • Compatibility with Mainstream VPN Gateways
    Progent can provide secure Virtual Private Network access for gateways from major VPN vendors such as Microsoft, Cisco, WatchGuard and CheckPoint. Protected VPN online access enables the experts at Progent's Technical Response Center to access your network remotely without compromising network security.

  • 24-hour Support for High Network Uptime
    For organizations with line-of-business applications, Progent can provide optional 24x7 online support services. Combined with remote 24x7 network monitoring based on MS Operations Manager, this offering can help produce high system uptime.

  • Help Desk Call Center
    Progent's Help Desk support programs are intended especially for budget-conscious companies whose workers need immediate access to a Help Desk service with expert phone support and complete escalation ability.

What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Gold Partner support firm and Progent's number of employees, depth of IT expertise, refined support tools, and understanding of enterprise networking enable businesses to escape the limitations associated with excessive dependence on smaller service organizations, individual freelance service providers, or limited in-house resources.

Progent stands out by offering:

  • Proven Methodology
    Progentís team of Microsoft and Cisco qualified experts average more than ten years of hands-on industry background, in the trenches of network service, performing a wide range of IT tasks for a large array of clients. Every Progent support professional shares a refined set of personal best practices which are incorporated into shared leading practices standards that Progent instills in its consulting personnel. This guarantees that you get not just world-class technical skills, but also a consultant with field-tested methods for using technical knowledge to solve actual network problems quickly.

  • Value Pricing
    Progent's pricing model is to charge for phone service and in-person visits by the minute. Consequently, you are invoiced exclusively for received services. Progent does not demand a more expensive rate for off-hours or emergency service, and inside California or in areas where Progent provides on-premises support, Progent does not charge for travel except for urgent support where on-site time is less than 4 hours. In addition, Progent applies no startup charge and requires no retainer for services provided during regular business hours. Many service firms demand large minimum payments or charge for every quarter hour or longer. Progent's fine granularity does away with big invoices for fast solutions so you will not be tempted to allow minor problems to fester.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's consultants to customers. By educating customers to handle problems that are within their comfort zone, Progent can concentrate on delivering high-value services where Progent has few competitors. Companies who work with trusted freelance consultants or who employ in-house IT staffs benefit when Progent transfers information about new technology and proven methodologies to make their IT environments more reliable, secure, and efficient.

  • Automated Network Monitoring with MS System Center Operations Manager
    Progent is one of the only IT service companies to offer 24x7 network monitoring services based on Microsoft System Center Operations Manager. Microsoft System Center Operations Manager allows your network support to be proactive instead of reactive. By uncovering potential problems before they cause lost productivity, system monitoring can save your IT network from painful and expensive service losses.
How Does Our Company Start Getting Remote Network Support from Progent?
To initiate Progent's online help services or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network help, go to Immediate Technical Support.

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