Fast Remote Technical Support for Wichita Networks
Immediate Remote Consulting for Wichita NetworksFor organizations located in Wichita or anywhere in Kansas, Progent offers remote technical support for networks based on any mix of Microsoft Windows, Cisco, Mac, or Linux/UNIX platforms. Progent's Microsoft certified engineers have delivered online troubleshooting to companies in all 50 states in the United States. (Check out recommendations from Progent's customers.) Progent also offers the consultation services of Cisco CCIE-certified engineers to help with complex networking problems, plus the assistance of CISSP-accredited security engineers to handle high-level security design and diagnostic jobs.

Progent's remote technical support experts offer excellent value because they possess the practical experience and are equipped with the advanced technology necessary to resolve the majority of network problems rapidly. This lowers immediate costs since solutions use up fewer chargeable consulting minutes. Online help also eliminates the expense of sending a consultant to your location. Your organization saves even more in indirect costs by minimizing or eliminating system downtime and related costs resulting from business discontinuity, disgruntled clients, idle workers, and de-focused executives. Progent's advanced remote technical support experience is especially important for organizations that are dependent on public clouds for critical network infrastructure or software such as Microsoft Azure, Amazon AWA, or Office 365 Exchange Online, where onsite tech support may not be useful.

Progent's billing model for remote support is designed to leverage your network support dollar. Progent bills by the minute for phone consulting, so you owe only for the services that you receive. Unlike many online service organizations, Progent asks for no initialization charge or minimum job duration. Progent's per-minute billing unit and clean model for pricing avoid scenarios where fast repairs somehow turn into big invoices. Progent's skill at disposing of technical issues efficiently means you spends less cash.

Progent's Remote Consulting and Troubleshooting Expertise
Over time, Progent has refined an array of optimized technologies and proven processes that ensure the maximum level of efficiency for online help and repair for information systems of any size. Progent offers secure Virtual Private Network support for gateways from a variety of popular companies such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology allows the engineers of Progent's remote service group to link to your company's environment without breaching system security.

Progent's sophisticated customer support database system keeps thorough histories describing the service that Progent's clients have been provided. Progent's authorized engineers have access to the records of assistance provided to every Progent client by every Progent consultant. This database of problems and solutions is structured as a readily searchable proprietary database that enables Progent's online support engineers to communicate their experiences with the whole team to make sure that the efficiency of Progent's support improves daily. Progent's advanced accreditations and close relationships with key technology companies such as Cisco and Microsoft open up other vast support databases and permit fast access to vendors' in-house support staff with the result that Progent's online service specialists can come up with the best resolutions quickly.

Online services available from Progent to companies in Wichita and anywhere in the state of Kansas include:

Progent's ProSight Fixed-price Managed Services for Small and Medium Size Businesses
Progent offers a selection of affordable, fixed-price services designed to allow small and mid-size organizations to benefit from the same cutting-edge IT solutions deployed by some of the industry's top enterprises. The ProSight series of outsourced network management services addresses all key areas of modern networking including email content filtering, threat defense based on machine leaning, cloud-based backup and disaster recovery, network infrastructure monitoring and management, virtual server hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the technology of top data security companies to deliver centralized management and comprehensive protection for all your inbound and outbound email. The powerful architecture of Progent's Email Guard managed service combines cloud-based filtering with an on-premises gateway device to offer complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based malware. The Cloud Protection Layer serves as a preliminary barricade and keeps the vast majority of unwanted email from reaching your security perimeter. This reduces your exposure to external threats and conserves network bandwidth and storage space. Email Guard's on-premises security gateway device adds a further layer of analysis for incoming email. For outgoing email, the on-premises security gateway provides AV and anti-spam filtering, protection against data leaks, and email encryption. The onsite gateway can also assist Microsoft Exchange Server to monitor and protect internal email traffic that stays within your security perimeter. For more information, see Email Guard spam and content filtering.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes next generation behavior-based machine learning tools to defend endpoints as well as servers and VMs against modern malware attacks like ransomware and email phishing, which routinely evade traditional signature-matching anti-virus tools. ProSight ASM protects local and cloud resources and provides a single platform to manage the entire threat lifecycle including blocking, infiltration detection, mitigation, remediation, and forensics. Top capabilities include single-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services provide small and mid-sized businesses a low cost and fully managed service for secure backup/disaster recovery. Available at a fixed monthly cost, ProSight Data Protection Services automates your backup activities and enables rapid restoration of critical files, applications and VMs that have become lost or damaged as a result of component failures, software bugs, natural disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images. Important data can be protected on the cloud, to a local device, or to both. Progent's cloud backup consultants can deliver world-class expertise to configure ProSight DPS to be compliant with government and industry regulatory requirements such as HIPPA, FINRA, and PCI and, when needed, can assist you to recover your critical data. Learn more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for smaller organizations to map out, track, optimize and troubleshoot their connectivity hardware like routers and switches, firewalls, and load balancers as well as servers, printers, client computers and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that network maps are kept updated, copies and manages the configuration information of almost all devices connected to your network, tracks performance, and generates alerts when issues are detected. By automating complex network management processes, ProSight WAN Watch can cut hours off ordinary chores like network mapping, expanding your network, locating appliances that require critical software patches, or identifying the cause of performance issues. Find out more details about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses advanced remote monitoring and management (RMM) technology to help keep your IT system running efficiently by tracking the health of vital assets that drive your business network. When ProSight LAN Watch uncovers an issue, an alarm is transmitted immediately to your designated IT management personnel and your Progent consultant so any looming problems can be addressed before they can disrupt productivity Find out more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a protected fault tolerant data center on a high-performance virtual machine host configured and managed by Progent's IT support experts. Under the ProSight Virtual Hosting model, the customer owns the data, the OS software, and the apps. Because the system is virtualized, it can be ported easily to a different hosting environment without a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, retrieve and protect information about your IT infrastructure, procedures, business apps, and services. You can instantly find passwords or serial numbers and be alerted about upcoming expirations of SSL certificates ,domains or warranties. By cleaning up and managing your IT infrastructure documentation, you can eliminate as much as 50% of time spent trying to find critical information about your network. ProSight IT Asset Management features a common repository for storing and collaborating on all documents related to managing your network infrastructure like recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT information. Whether youíre planning improvements, performing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the knowledge you need the instant you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable alternative for small and medium-size businesses to get an objective assessment of the overall health of their IT system. Powered by some of the leading remote monitoring and management (RMM) tools in the industry, and supervised by Progent's world-class team of information technology professionals, ProSight Network Audits help you see how closely the configuration of your essential network devices conform to best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver immediate ROI such as a cleaner Active Directory system. Both also include a year of state-of-the-art remote network monitoring and management. Advantages can include lower-cost network management, improved compliance with information security standards, more efficient utilization of network assets, faster troubleshooting, more reliable backup and recovery, and higher availability. Learn more information about Progent's ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service centered on a brief interview with a Progent information assurance expert. The interview is designed to assess your company's preparedness to block or recover quickly after a ransomware incident. Progent will work with you directly to gather information concerning your current security profile and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can follow industry best practices to build an efficient AV and backup environment that meets your company's requirements. For additional information, see The ProSight Ransomware Preparedness Report Service.

Additional Support Programs Offered by Progent
Progent can provide the services of seasoned online consulting professionals for special IT programs. Progent's rates for longer-term development or consulting projects are set based on the qualifications of the consultants involved. Progent's background in these special areas of computer technology allows customers to complete critical initiatives within budget and on time. Progent's special online consulting services include:

  • Call Center Support
    Progent's Call Center service options for businesses with networks based on Microsoft Windows, Cisco, Apple Mac OS X, UNIX, or Linux products include comprehensive Help Desk Call Center outsourcing, virtual Help Desk services, and Helpdesk consulting. Progent's Help Desk Call Center outsourcing support services are a convenient solution for companies who lack the budget to assemble and manage an in-house Help Desk but who want quick response from an efficient Help Desk with proficient phone support plus the technical depth to escalate complex tasks to high-level engineers.

    Progent's Call Center consulting expertise can support you in establishing an effective new Help Desk or improving your established one, identifying or modifying Help Desk Call Center software products to address the unique requirements of your company, or providing occasional phone support staff to reinforce your in-house Help Desk Call Center group to handle high-demand scenarios like software transitions, mass upgrades, or installing new applications.

    Progent's Help Desk Call Center staff of veteran information technology experts offers your computer users in Wichita or anywhere in the state of Kansas quick access to a reliable support resource with years of background providing telephone-based consulting and remote troubleshooting for computer environments based on Windows, Cisco, Apple Mac OS X, or UNIX/Linux components. Progent's mission is to earn the Help Desk Call Center recognition as a major driver of company performance, and Progent's aim is to fix and not simply track IT problems.

  • Business Applications Support: Training, Development, and Troubleshooting
    Progent's Applications Consulting Team can supply phone-based advanced consulting expertise and training in specific business application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also can deliver expertise, customization, and education for familiar Microsoft business applications such as CRM, MS Project, MS Office Word, and MS Excel. To find out more information about Progent's consulting, programming, and education offerings, visit Progent's Business Application Experts Services.

  • Centralized and Automated Administration of Hybrid Cloud Networks
    Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud environments by offering advanced support for Windows Server 2016, Windows 10 clients; seamless management of multi-OS environments that include Linux, Microsoft Hyper-V and VMware; and better public and private cloud support including tighter integration with Intune for iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consulting experts offer advanced online and on-premises expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help your business to plan and configure a new implementation of System Center 2016, extend or optimize an existing one, upgrade smoothly from an earlier version of System Center, or troubleshoot your System Center solution.

  • Remote Hybrid Network Monitoring Support
    Progent offers companies in Wichita, or anywhere in the state of Kansas, remote hybrid network monitoring and reporting by providing System Center 2016 Operations Manager expertise and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can customize Operations Manager to fit your environment so that your network support is proactive and automated. By anticipating looming problems before they evolve into full-scale emergencies, proactive monitoring can avoid stressful and costly network breakdowns. Progent can also assist with network monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Sun Solaris, or Apple Mac networks, Microsoft systems, or environments that support a variety of platforms.
How Your Wichita Company Can Contact Progent's Online Service Professionals
To contact Progent about urgent remote help with Windows, Apple Mac, or Linux computer systems, visit Progent's Nationwide Remote Help, call 1-800-993-9400, or go to Contact Progent. For companies and new businesses in Wichita or anywhere in the state of Kansas, Progent's phone-based network support specialists are ready to provide professional and affordable system help the instant your organization requires it. More than a decade of providing remote technical assistance has earned Microsoft Partner certification for Progent's team of engineers and has enabled Progent to develop high-end troubleshooting capability and to fine tune online connectivity technology to solve IT problems rapidly while avoiding the expense and lost productivity associated with on-premises service visits.

Even if your Wichita office works with a regular independent support technician or employs an in-house organization that know how to deal with common computer problems, Progentís Microsoft certified consultants are available to offer a convenient and seamless remote expansion of your local resources for situations when your usual IT support personnel either don't have the bandwidth or the experience to handle sudden system crises or especially tough integration problems.

Features of Progent's Remote Network Support for Wichita
Progent's phone support, remote troubleshooting, network security consulting, and network management services offer companies in Wichita or anywhere in the state of Kansas unparalleled leverage for your support investment. Whether you need one-time phone support and Internet-based network repair or ongoing Help Desk outsourcing services and network administration, Progent's experts can deliver your company world class IT support while permitting you to eliminate the expense and administration overhead of running a large in-house IT organization. Highlights of Progent's online help program include:

How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Partner consulting firm and Progent's head count, depth of IT expertise, fine tuned support tools, and understanding of corporate IT enable businesses to avoid the pitfalls associated with excessive dependence on smaller consulting firms, independent freelance service providers, or limited internal resources.

Progent stands out by offering:

  • Best Practices
    Progentís staff of Microsoft and Cisco qualified experts average more than a decade of hands-on industry background, in the trenches of network service, performing a broad variety of technical tasks for a large array of businesses. Every Progent support professional shares a refined set of personal best practices which are combined into shared best practices training that Progent teaches its support personnel. This means that you get not just world-class technical capability, but also a consultant with field-tested approaches for using computer knowledge to repair real-world network problems quickly.

  • Value Pricing
    Progent's pricing model is to charge for remote support and in-person help per minute. Consequently, you are charged only for received services. Progent does not impose a higher rate for off-hours or emergency support, and within California or in regions where Progent offers on-site support, Progent does not charge for travel except for urgent calls where on-site work is less than 4 hours. In addition, Progent applies no service activation fee and asks no retainer for services provided during normal working hours. Many service firms demand substantial minimum fees or charge for each fifteen minutes or longer. Progent's fine granularity eliminates large bills for fast repairs so you won't be forced to permit less critical problems to stay unaddressed.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's consultants to clients. By educating customers to resolve problems that are within their scope, Progent is able to focus on providing hard-to-find services where Progent has few competitors. Companies who work with trusted independent service providers or who employ internal IT personnel benefit when Progent passes on knowledge about new technology and tested processes to make their networks more robust, secure, and productive.

  • Automated Server Monitoring with Microsoft Operations Manager
    Progent is one of the few consulting companies to offer 24x7 network tracking services based on Microsoft System Center Operations Manager. Microsoft System Center Operations Manager causes your computer maintenance to be anticipatory instead of reactive. By anticipating potential problems before they cause lost productivity, system monitoring can keep your information network from painful and costly service losses.
How Does Our Company Begin Receiving Online Network Help from Progent?
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT help, go to Immediate Network Support.















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