Even if your Wichita company has a regular freelance support technician or employs a full time IT staff that can deal with day-to-day computer problems, Progent’s Microsoft certified consultants provide a convenient and seamless virtual extension of your local resources for situations when your regular IT support personnel either lack the time or the experience to deal with sudden system emergencies or particularly complicated integration projects.

Features of Progent's Online Network Support for Wichita
Progent's online support, Internet-based troubleshooting, system security expertise, and network administration services offer small offices in Wichita or throughout the state of Kansas unparalleled leverage for your support budget. Whether you require occasional telephone support and remote troubleshooting or full-time Help Desk outsourcing services and system administration, Progent's professionals can deliver your organization world class IT support while allowing you to avoid the expense and hassle of maintaining a large internal IT staff. Highlights of Progent's online help program include:

• Immediate Phone Access to Microsoft Certified Support Specialists
  Progent's team of Microsoft-certified technicians can provide immediate and affordable expertise to small offices in Wichita and is also ideal for networks in geographic regions of Kansas that lack consultants with in-depth experience supporting Microsoft's current family of server platforms. All Progent phone support staff have over 10 years of background supporting Microsoft solutions. As a Microsoft Gold Certified Partner support firm, Progent has the advantage of a broad array of Microsoft support utilities, technical information, and continuing education.

• By the Minute Rates to Minimize Costs
  Progent provides online help on a by-the-minute basis, so you pay only for the services you receive. Progent asks for no minimum charge for phone support and asks for no monthly subscription fee. This keeps you from facing big invoices for routine fixes.

• Access to Cisco Network Design Specialists
  As a Certified Partner for Cisco, Progent offers help from authorized professionals who have expertise in designing, deploying, and supporting networking solutions powered by Cisco products. Progent can provide a Cisco Certified Internetwork Expert or CCNP to help you build high-speed, high-availability, and secure connectivity for fixed and mobile networking.

• Application Specialists Group
  Progent's basic consulting offerings include technology integration, MS Exchange Server expertise, network security design, and Help Desk outsourcing services. Progent's Application Experts Team offers in-depth consulting support in critical application areas. Support offered by the Application Experts Group includes:
  • Great Plains Software Consulting and Programming
  • Microsoft Dynamics CRM Help
  • Microsoft Office Project Training
  • MS Office Excel Consulting
  • Microsoft Word Help
  • Crystal Reports, Microsoft Access, and FRx Consulting
  • UNIX, Linux and Solaris Integration
  • Apple Macintosh Help
  By offering a convenient one-stop resource for network generalists and specialists, Progent can deliver fast, cost-effective, and thorough IT solutions that fit the specific needs of your company.

• Advanced Online Access Software
  Secure remote connectivity permits Progent's service professionals to observe precisely what your users see. This makes it possible to produce fast solutions to problems that could otherwise require a costly personal visit. Effective online connectivity software and experienced technicians together allow Progent to resolve most network problems quickly and affordably. Progent is a pioneer in online troubleshooting and remote system monitoring.

• Compatibility with Popular VPN Products
  Progent can provide safe Virtual Private Network connectivity for gateways from major VPN providers such as Microsoft, Cisco, Watchguard and Checkpoint. Protected VPN online connectivity allows the experts at Progent's Technical Response Center to repair your network remotely without weakening network security.

• 24-hour Support for Maximum Network Uptime
  For small offices with vital applications, Progent can provide 24x7 online technical services. Used in conjunction with remote 24x7 server monitoring based on Microsoft's MOM platform, this service can help ensure maximum network uptime.

• Help Desk Call Center
  Progent's Help Desk Call Center programs are intended specifically for budget-constrained small companies whose workers require instant recourse to a Help Desk Call Center with effective telephone support and complete escalation ability.

Benefits of Progent's Network Help for Small Organizations in Wichita
Progent's remote IT consulting services allow your City# small company to experience the advantages of timely, world-class IT support without the expense of managing an in-house IT organization. Your network will acquire added strategic value by becoming more reliable, productive, and protected. Benefits to your business include:

• Convenient virtual expansion of your local IT resources
  With most small offices in Wichita and throughout Kansas, local network service providers, whether consisting of independent consultants or a full-time maintenance staff, can handle the majority of technical problems. However, major troubles can spring up when your regular resources are too busy or absent, and some problems may stem from IT products that is unfamiliar to your usual service people. In these cases, Progent's online support professionals give you a convenient, quick, and affordable way to augment your local resources and to pass on useful knowledge to increase your capability to deal with future problems in-house.

• Reduced Reliance on Freelance Consultants
  For IT maintenance, small organizations commonly depend on individual freelance consultants. Although independent consultants carry smaller internal costs than big support companies and can often charge lower rates, they are often overbooked, making it hard to respond rapidly to urgent situations. If an independent consultant is busy with another customer, sick, on a trip, or in training, the lack of backup personnel may force your company to wait for assistance during an IT crisis. As your company expands, system downtime and problems with critical applications become more expensive. The budget you thought you were conserving on a freelancer can be consumed quickly by reduced productivity. Progent provides a reliable source of backup service expertise to insure your network is always up and running.

• Create a Solid Basis for Smooth Growth
  New companies typically begin with an information system implemented on a shoestring budget. Lacking a proper framework, band-aid repairs often get piled on top of a shaky foundation. When a network grows, reliability and expandability issues can impede the success of the organization. Such poorly designed systems need careful assessment, intelligent strategic planning, and extensive IT knowledge to evolve to a system infrastructure that can provide the stable foundation to handle vital business demands and simplify downstream growth.

• Interact with Solution Providers Rather Than Product Sellers
  Small organizations need guidance and technical education to navigate through an increasingly complicated array of technology options capable of promoting business success and enhancing efficiency. Businesses hardly need a computer engineer who is motivated to earn a commission on a specific vendor's technology. IT support and product sales can lead to a scenario where the proposed solution is built around a profitable technology rather than the true requirements of a client. Progent avoids these dilemmas by selling only services instead of products. This allows Progent to match IT consulting with the best interests of clients.

What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Gold Certified Partner support company and Progent's staff size, range of technical knowledge, fine tuned remote support tools, and understanding of enterprise networking enable small companies to avoid the pitfalls of excessive dependence on smaller consulting firms, independent freelance service providers, or limited internal resources.

Progent stands out by providing:

• Certified Knowledge of Microsoft's Entire Family of Servers
  Progent offers in-depth expertise for Microsoft’s powerful server products with services such as Microsoft Windows 2003 consulting, Microsoft Windows 2000 migration, Windows NT Server upgrades, Microsoft Exchange 2003 Server support, Exchange 5.5 Server and Exchange 2000 Server moves, and SQL Server programming.

• Best Practices
  Progent’s team of Microsoft and Cisco certified consultants average longer than ten years of hands-on industry background, in the trenches of IT service, performing a broad range of technical projects for an extensive mix of clients. Every Progent support professional shares a refined set of personal best practices which are combined into shared best practices training that Progent teaches its consulting staff. This means that you get not just expert technical skills, but also a consultant with proven methods for applying computer knowledge to solve actual IT problems quickly.

• Value Pricing
  Progent's pricing model is to charge for online support and in-person help by the minute. As a result, you pay only for received services. Progent does not demand a higher rate for after-hours or emergency support, and inside California or in regions where Progent offers in-person support, Progent does not bill for travel except for emergency support where on-site work is less than four hours. In addition, Progent applies no minimum fee and asks no retainer. Many service firms demand substantial minimum fees or charge for each fifteen minutes or longer. Progent's small granularity does away with big bills for fast repairs so you won't be tempted to allow less critical problems to fester.

• Complete Records of IT Services
  Progent has developed a comprehensive support reporting system that records and formats detailed documentation for all billed services. Unlike many independent consultants or small support organizations who provide scant documentation or specifics of tasks performed, every service provided by Progent is tracked by full documentation. Every Progent staff member has use of the support documentation sent by each staff member to every client. The practice of detailing and organizing support records allows more effective service and eliminates a slew of common problems such as when a service customer is effectively held hostage to a consultant who won’t let go of the keys to the kingdom.

• Knowledge Transfer
  Progent is committed to knowledge transfer from Progent's consultants to customers. By educating clients to handle technical issues that are within their scope, Progent can concentrate on delivering high-value skills where Progent faces few competitors. Companies who utilize familiar independent consultants or who employ in-house IT personnel benefit when Progent transfers knowledge about new technology and tested processes to make their networks more reliable, secure, and efficient.

• 24x7 Server Monitoring with Microsoft MOM
  Progent is one of the few IT service firms to provide 24x7 system tracking services powered by Microsoft Operations Manager. This package causes your computer support to be anticipatory instead of reactive. By uncovering potential issues before they result in downtime, network monitoring can save your IT network from painful and expensive availability disruptions.

How Does My Business Begin Getting Online Computer Help from Progent?
To initiate Progent's online help services or to find out more about Progent's online support options, contact Progent at 888-412-5546 or email Progent at information@progent.com. If you have an urgent requirement for IT support, go to Immediate Urgent Support.