Consulting and Technical Support for BlackBerry Solutions
RIM BlackBerry SupportBlackBerry wireless smartphones were at one time among the most popular solutions for achieving location-independent connectivity to email, scheduling, web applications, and other vital business data. Progent can provide Winston-Salem, North Carolina companies the expertise of BlackBerry-qualified experts who can assist businesses to manage their BlackBerry environments or transition smoothly to a more popular smartphone solution.

As the complexity of small company IT technology has expanded, and as the need for world-class protection, dependability, and disaster recovery has become the standard for businesses of all sizes, successful deployment and support of BlackBerry technology has grown more difficult. To address areas like security, business continuity, and synchronization of BlackBerry handhelds with a variety of messaging systems and company databases, small businesses frequently resort to outside support professionals who specialize in BlackBerry installation and maintenance.

Progent offers the services of BlackBerry-certified engineers who can assist small businesses to design, manage, and repair BlackBerry environments affordably and effectively, doing away with the requirement for an in-house BlackBerry technology specialist and reducing the expense and hassle of maintaining wireless work groups. Progent's BlackBerry technology engineers have in-depth experience working with Progent's Microsoft-certified experts, Cisco CCIE network engineers, and CISSP and GIAC-certified network security specialists. This breadth of experience, combined with Progent's proven remote service delivery model, provides small businesses a budget-friendly solution for incorporating BlackBerry technology seamlessly into their business information system.

Progent's experts can help your company with SQL Server 2016 integration and development support, Microsoft SQL Server 2014 deployment and Microsoft Exchange Server setup so that your data and messaging infrastructure function efficiently with BlackBerry BES Server. Progent can also show you how to upgrade from older versions of BlackBerry and Microsoft software, set up easy-to-use management utilities so you can monitor and control BlackBerry smartphones across your company, recommend security policies that are right for your company, customize wireless software, and make sure that your IT network architecture is appropriately configured to handle your BlackBerry clients. Also, Progent's business continuity consultants can help make sure that your BlackBerry data is incorporated in your regular backup procedures so that it can be recovered quickly and safely.

Consulting Services for BlackBerry BES Server
RIM's high-end platform for managing big collections of BlackBerry devices is the BlackBerry Enterprise Server (BES). This sophisticated tool enables Microsoft Exchange, Domino, or Groupwise clients to transmit and receive messages that are encrypted in transit to provide optimum data protection. BES Server also streamlines a wide selection of key administrative tasks ranging from BlackBerry deployment and updates to mobile security and high availability.

RIM BlackBerry Enterprise Server Configuration Support

Progent's BlackBerry-certified engineers can assist you to utilize BlackBerry BES Server to do routine tasks such as:

  • Deploy and manage applications
  • Schedule device, application, and IT policy updates
  • Update BlackBerry device software remotely
  • Manage user and group settings with BES Server's vast library of policies

Progent's BlackBerry-qualified consultants can also help you to utilize BlackBerry Enterprise Server to perform important tasks not available with the less advanced BES Server Express. These tasks include:

  • Configure and manage BES Server's fault-tolerant architecture using VMware
  • Deploy BlackBerry smartphones remotely
  • Establish custom administration roles
  • Automatically track and analyze the integrity of your BlackBerry system

Some Ways That Progent Can Assist Your Business to Maintain and Troubleshoot Your BlackBerry Environment
Progent can deliver a seasoned BlackBerry support who has been awarded accreditations from Research in Motion in all key aspects of BlackBerry integration. Progent's BlackBerry consulting services range from troubleshooting synchronization problems to architecting wireless workforce solutions built around BlackBerry BES Server. These RIM BlackBerry certifications and their respective practice areas include:

BlackBerry Certified Support Specialist
Blackberry Support ServicesA Progent BlackBerry Certified Support Specialist can assist your business to carry out common technical functions including configuring BlackBerry smartphones and BlackBerry Desktop utilities, adding e-mail addresses to the BlackBerry Internet Service, selecting account configurations, launching messaging filters and auto-signature, changing user accounts, upgrading BlackBerry smartphones, sending service books, and configuring BlackBerry Desktop Manager to run with your corporate email solution. Progent's certified service professionals can also help you to resolve a wide array of issues concerning synchronization, device recognition, messaging consistency, web access, wireless connections, IM, workstation software configuration, and BlackBerry Desktop Redirector.

As a top innovator in delivering nationwide online help for small business networks, Progent offers fast and affordable access to a BlackBerry Certified Support Specialist. Progent's remote technical support skills keeps your wireless technical support expenses low and, by resolving issues promptly, optimizes the productivity of your BlackBerry clients.

BlackBerry Certified Server Support Specialist
Blackberry ConsultantsProgent's BlackBerry Certified Server Support Specialist can provide the knowledge needed to configure and troubleshoot the BlackBerry BES Server in an Exchange environment. Progent's BlackBerry-certified expert can show you how to utilize tools such as BlackBerry Administration Service (BAS), the BlackBerry Technical Solution Center, and BlackBerry Utilities to perform critical procedures including troubleshooting enterprise activation issues, registering and removing BlackBerry device users, activating passwords, configuring wireless software loading and setup, implementing and debugging the BlackBerry Smart Card Reader, and configuring database backup and recovery processes.

Progent's BlackBerry consultants can also assist you to operate administration software like the BlackBerry Administration Service for role-based administration, troubleshooting attachment and data flow problems, and using wireless LANs for activation. Also, Progent can explain the function of IT policies in the BlackBerry BES environment and assist you to select and implement sensible security configurations.

Progent's Microsoft-certified Exchange Server experts can team with Progent's BlackBerry Certified Server Support Specialist to help you to optimize your current Exchange Server infrastructure for operating in conjunction with BlackBerry Enterprise Server or migrate your BlackBerry system to the most recent edition of Microsoft Exchange Server.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator has high-level knowledge for installing, managing, tracking, and maintaining one or several BlackBerry BES Servers in a messaging system powered by Microsoft Exchange Server. Progent's BlackBerry engineer has expertise in important technologies associated with BlackBerry integration such as the BlackBerry Enterprise Solution, Windows permissions, email and database structure, Microsoft Outlook, firewalls, proxy servers, MAPI, and IT policies and scheduling. Progent can help you to install and remove BlackBerry smartphone clients on Microsoft Exchange Server and Active Directory, set up, track, and administer BlackBerry BES Server, manage BlackBerry smartphones and user accounts, archive and support storage groups, apply permissions, set up the MDS and IM, deploy push and pull access control lists, control Microsoft Exchange Server data flow, generate, update, and apply wireless LAN and Virtual Private Network configuration sets, set up SNMP traps, and produce reports based on SNMP data.

Progent's BlackBerry-certified consultant can help you with your BlackBerry solution in a variety of environments that can include Microsoft Windows 2K, 2003 or 2008 Servers, Microsoft Windows XP, Windows Vista, Windows 7, and Windows 8 workstations, BlackBerry Desktop Manager, VMware ESX, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition help you to use tools like BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Enterprise Server Resource Kit, BlackBerry Enterprise Server log files, Microsoft SQL Server Enterprise Manager and SNMP.

Contact Progent for Support from a BlackBerry-Qualified Professional
In order to ask Progent about consulting assistance for BlackBerry mobile wireless solutions, phone 1-800-993-9400 or refer to Contact Progent.
















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