Overview of Progent's Support Expertise for RIM BlackBerry Solutions
BlackBerry Consulting and Integration HelpWireless access to messages, contacts, calendars, and the web is a vital feature of information systems for businesses of all sizes. BlackBerry handhelds are among the most popular solutions for maintaining location-independent connectivity. However the network architecture required to support BlackBerry handhelds has grown steadily more complex as the demand for high availability and rock-solid security has increased. Progent's RIM certified consultants focus in delivering small companies world-class network support and technical services that are economical and effective.

As a Microsoft Gold Partner with years of background working with MS Exchange, Progent can give you access to in-depth expertise for integrating BlackBerry and Microsoft technology by delivering services like Exchange 2010 support as well as by offering related support services such as Lync Server 2010 deployment and Microsoft Office Communications Server support to help control IM and rich presence. Progent's MS SQL 2016 integration consultants and MS SQL 2014 consultants can set up and repair your SQL database system to work efficiently with BES Server, and Progent's Microsoft System Center Data Protection Manager experts can assist you to design archiving and restore procedures to safeguard your data and minimize productivity disruption in case of a crash of your messaging system.

Progent also maintains one of the country's largest teams of Cisco qualified CCIE network consultants who are accessible remotely to offer expert support for architecting and repairing your network so it accommodates your BlackBerry solution with a high degree of resilience, scalability, security, and manageability. CCIEs are highly-qualified network professionals who are awarded this top-level classification only as a result of intense examination by Cisco. CCIEs are able to handle even the most intractable issues surrounding network planning, deployment, troubleshooting, and maintenance.

BlackBerry Enterprise Server Consulting and Technical Support
The BlackBerry BES Server gives companies a centralized and safe mechanism for incorporating BlackBerry smartphones into their messaging, groupware, and software application infrastructure. BlackBerry Enterprise Server enables mobile BlackBerry users to access Microsoft Exchange, Lotus Domino, or Groupwise messaging and to synchronize BlackBerry devices with PC desktops to achieve data consistency for applications like schedules, contact lists, tasks, IM, and specialized business programs. Due to BlackBerry Enterprise Server (BES) support for Microsoft Exchange, mobile workers carrying BlackBerry handsets can have push-based access to Exchange email as well as to IM-enabled software through Microsoft Office Live Communications Server and Lync Server integration.

BlackBerry Enterprise Server Consulting Support

Progent's BlackBerry-qualified consultants can show you how to plan, implement, and support BlackBerry Enterprise Server so that you optimize the efficiency of BlackBerry users, simplify the management of a BlackBerry environment, and lower the cost of supporting mobile workers.

Professional BlackBerry Consulting and Technical Support Services Available Remotely from Progent
Progent's authorized BlackBerry support specialists are available online to deliver expert assistance to companies in the Winston-Salem region or anywhere in the state of North Carolina. Progent's experienced remote consulting team has helped businesses solve computer problems and cut support expenses in each state in the U.S. and built a large base of satisfied customers. (See Progent's customer testimonials.)

Progent offers remote consulting support for a wide selection of issues related to BlackBerry products such as wireless synchronization, configuration with Microsoft Exchange, managing BlackBerry Enterprise Server (BES), and improving wireless security. Major RIM BlackBerry certifications earned by Progent's consulting experts include:

BlackBerry Certified Support Specialist
Blackberry ExpertsProgent's BlackBerry Certified Support Specialist can assist your business to carry out common technical functions including setting up BlackBerry handsets and BlackBerry Desktop utilities, adding e-mail addresses to the BlackBerry Internet Service, choosing account configurations, launching messaging filters and auto-signature, modifying user accounts, upgrading BlackBerry handsets, transmitting service books, and configuring BlackBerry Desktop Manager to run with your company email software. Progent's seasoned experts can in addition assist your business to troubleshoot a broad array of issues concerning synchronization, handset recognition, messaging reconciliation, web access, mobile connectivity, Instant Messaging, desktop software installation, and BlackBerry Desktop Redirector.

As a top innovator in providing countrywide remote technical assistance for small office IT networks, Progent can provide responsive and economical access to a BlackBerry Certified Support Specialist. Progent's online technical support skills keeps your BlackBerry support costs low and, by handling issues promptly, optimizes the productivity of your BlackBerry users.

BlackBerry Certified Server Support Specialist
Blackberry Consulting ServicesProgent's BlackBerry Certified Server Support Specialist can provide the knowledge needed to configure and support the BlackBerry Enterprise Server in an Exchange environment. Progent's BlackBerry-certified expert can show you how to utilize tools like BlackBerry Administration Service, the BlackBerry Technical Solution Center (BTSC), and BlackBerry Utilities to perform critical tasks including resolving enterprise activation problems, registering and deleting BlackBerry smartphone clients, activating passwords, implementing over-the-air software loading and setup, implementing and troubleshooting the BlackBerry Smart Card Reader, and setting up backup and recovery mechanisms.

Progent's BlackBerry engineers can also assist you to operate management software such as the BlackBerry Administration Service for role-based management, resolving attachment and data flow problems, and utilizing WiFi for enterprise activation. Also, Progent can explain the function of operational policies in the BlackBerry Enterprise environment and assist your company to define and install sensible security options.

Progent's certified Microsoft Exchange Server consultants can work with Progent's BlackBerry Certified Server Support Specialist to help you to enhance your current Microsoft Exchange Server architecture for working smoothly with BlackBerry BES Server or move your BlackBerry system to the most recent edition of Exchange.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator offers advanced knowledge for installing, administering, tracking, and maintaining one or several BlackBerry Enterprise Servers in a messaging environment based on Microsoft Exchange. Progent's BlackBerry consultant offers support skills in key areas related to BlackBerry management such as the BlackBerry Enterprise Solution, Microsoft Windows permissions, database structure, Microsoft Outlook, firewalls, proxy servers, DMZ, and IT policies and scheduling. Progent can show you how to add and remove BlackBerry device clients on Exchange and Microsoft Active Directory, configure, track, and manage BlackBerry Enterprise Server, manage BlackBerry smartphones and client accounts, back up and maintain storage groups, apply permissions, set up the MDS and Instant Messaging, implement access control lists, control Microsoft Exchange Server data flow, create, update, and apply wireless LAN and VPN configuration sets, implement SNMP traps for alerts, and produce reports to summarize SNMP data.

Progent's BlackBerry consultant can help you with your BlackBerry technology in a number of environments such as Microsoft Windows 2000, 2003 or 2008 platforms, Microsoft Windows XP, Vista, Windows 7, and Windows 8 workstations, BlackBerry Desktop Manager, VMware ESX, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition show you how to to utilize tools like BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Server Configuration Panel, BlackBerry Enterprise Server log files, Performance Calculator and SNMP.

Call or Email Progent to Get Support from a BlackBerry-Certified Consultant
To contact Progent about professional help for BlackBerry wireless integration, phone 1-800-993-9400 or go to Contact Progent.

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