Consulting and Technical Support Services for Research In Motion BlackBerry Solutions
RIM BlackBerry SupportBlackBerry mobile PDAs from Research in Motion are among today’s most popular products for maintaining mobile connectivity to messaging, scheduling, web applications, and other vital business data. As the sophistication of small company networks has expanded, and as the need for enterprise-class protection, reliability, and disaster recovery has become the standard for companies of all sizes, successful integration and support of BlackBerry technology has become more difficult. To deal with issues like security, disaster recovery, and synchronization of BlackBerry PDAs with diverse email systems and corporate databases, small businesses often resort to outside consulting professionals who specialize in RIM BlackBerry installation and maintenance.

Progent offers the services of BlackBerry-certified consultants who can help small organizations to design, administer, and troubleshoot BlackBerry-based environments economically and efficiently, dispensing with the requirement for an internal BlackBerry technology specialist and lowering the expense and hassle of maintaining mobile work groups. Progent's BlackBerry technology engineers have in-depth experience cooperating with Progent's Microsoft-certified consultants, Cisco CCIE-certified network engineers, and CISA and GIAC-certified network security specialists. This breadth of knowledge, combined with Progent's efficient online service delivery model, gives small businesses a budget-friendly alternative for integrating BlackBerry products seamlessly into their information system.

Progent's engineers can help you with SQL Server 2016 integration and development support, Microsoft SQL Server 2014 deployment and Exchange Server 2016 setup so that your data and messaging systems function optimally with BlackBerry BES Server. Progent can also assist you to upgrade from previous versions of BlackBerry and Microsoft software, configure easy-to-use management utilities so you can monitor and control BlackBerry smartphones across your company, define security policies that make sense for your company, develop custom wireless software, and ensure that your network architecture is properly configured to accommodate your BlackBerry clients. In addition, Progent's business continuity consultants can help ensure that your BlackBerry data is included in your regular backup processes in order that it can be recovered rapidly and thoroughly.

Technical Services for BlackBerry Enterprise Server (BES)
RIM's advanced solution for managing large collections of BlackBerry smartphones is the BlackBerry BES Server. This powerful software allows Microsoft Exchange Server, IBM Lotus Domino, or Groupwise users to transmit and receive emails that are encrypted in transit to ensure optimum security. BlackBerry BES Server also simplifies a wide selection of vital administrative jobs that span from BlackBerry deployment and upgrades to wireless security and fault tolerance.

BlackBerry Enterprise Server Configuration Assistance

Progent's BlackBerry-qualified consultants can show you how to utilize BlackBerry BES Server to perform basic jobs such as:

  • Deploy and manage applications
  • Plan device, application, and IT policy updates
  • Update BlackBerry device firmware wirelessly
  • Control client configurations with BES Server's extensive library of policies

Progent's BlackBerry-certified engineers can also help your company to use BlackBerry Enterprise Server to implement important tasks not available with the entry-level BlackBerry Enterprise Server Express. These tasks include:

  • Install and manage BES Server's high-availability architecture based on virtual servers
  • Install BlackBerry devices remotely
  • Establish specialized management roles
  • Monitor and analyze the health of your system

Expert BlackBerry Consulting and Technical Support Services Offered Online from Progent
Progent's certified RIM BlackBerry support specialists are available by phone to provide expert technical help to businesses in the Winston-Salem area or anywhere in the state of North Carolina. Progent's seasoned online consulting team has helped IT organizations resolve computer problems and cut support costs in every state in the United States and established a large base of satisfied customers. (See Progent's customer testimonials.)

Progent offers remote help for a wide selection of technologies related to RIM BlackBerry software and devices including wireless synchronization, integration with Exchange Server, managing BlackBerry BES Server, and improving wireless security. Major BlackBerry credentials awarded to Progent's support professionals include:

BlackBerry Certified Solution Designer
RIM BlackBerry Certified Solution Designer HelpProgent offers the support of a BlackBerry Certified Solution Designer to help your company to design, install, validate, troubleshoot, and produce documentation for a mobile wireless solution built upon the combination of the BlackBerry Enterprise Solution, Microsoft Exchange, and Microsoft Active Directory. Progent's high-level consulting services for BlackBerry include business and technology requirements analysis, solution design, installation strategy and execution, performance optimization, design of a fault-tolerant environment, information backup and business recovery planning, and security infrastructure engineering.

Progent's BlackBerry Certified Solution Designer can work with you and your IT management staff to define your technical goals and to create a mobile wireless environment that fits within your IT budget and aligns with your business strategy. Progent can explain the implications of your operational policies on the configuration of a BlackBerry Enterprise Solution, evaluate your existing connectivity architecture's ability to support a BlackBerry BES Server, assist you to decide which administration approach and physical components match your needs, and analyze your email and messaging environment configuration. Progent can also help you understand the performance implications that the BlackBerry Enterprise Server, Microsoft SQL Server, and Microsoft Exchange Server have on each other so you can arrive at informed decisions about alternatives for software versions, processors and mass storage, network design, and application configuration.

To maximize network security, Progent's BlackBerry expert can assist your company to choose and enable sensible security options for the BlackBerry Enterprise Server. Progent's BlackBerry Certified Solution Designer can also operate in conjunction with Progent's CISA and CISM-certified security engineers to run network-wide security vulnerability and compliance testing and suggest enhancements to support your BlackBerry solution.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator has high-level knowledge for installing, administering, tracking, and troubleshooting one or multiple BlackBerry Enterprise Servers in a messaging environment powered by Microsoft Exchange. Progent's BlackBerry-certified engineer offers support skills in key technologies related to BlackBerry management such as the BlackBerry Enterprise Solution, Microsoft Windows permissions, email and database architecture, Outlook, firewalls, proxy servers, DMZ, and IT policies. Progent can assist you to add and remove BlackBerry smartphone clients on Microsoft Exchange and Windows Active Directory, set up, track, and manage BlackBerry Enterprise Server, manage BlackBerry smartphones and user accounts, back up and maintain storage groups, configure permissions, install the MDS and IM, install push and pull access control lists, manage Exchange Server data flow, create, edit, and assign wireless LAN and Virtual Private Network configuration sets, set up SNMP traps, and produce reports to summarize SNMP results.

Progent's BlackBerry-certified engineer can help you with your BlackBerry solution in a number of environments such as Microsoft Windows 2000, 2003 or 2008 Servers, Microsoft Windows XP, Vista, Windows 7, and Windows 8 desktops, BlackBerry Desktop Manager, VMware ESX, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition help you to use tools such as BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Server Configuration Panel, BlackBerryDBBackup, Performance Calculator and SNMP.

Call or Email Progent for Help from a RIM BlackBerry-Qualified Professional
To contact Progent about engineering help for BlackBerry wireless technology, call 1-800-993-9400 or refer to Contact Progent.
















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