Overview of Progent's Support Services for BlackBerry Technology
RIM BlackBerry Consulting and Support ServicesWireless connectivity to email, contacts, calendars, and web applications has become a critical capability of IT networks for businesses of any size. BlackBerry smartphones are some of the most powerful devices for achieving anywhere, anytime connectivity. But the infrastructure required to accommodate BlackBerry smartphones has grown steadily more complex as the demand for fault tolerance and and air-tight security has heightened. Progent's BlackBerry certified consultants focus in delivering small companies enterprise-class network expertise and technical services that are affordable and efficient.

Being a Microsoft Gold certified Partner with years of experience working with Microsoft Exchange Server, Progent's consultants can provide broad expertise for integrating RIM BlackBerry and Microsoft technology by delivering support services such as Microsoft Exchange 2010 Server support as well as by providing complementary services such as Lync Server 2010 integration and MS Office Communications Server consulting to manage IM and Presence. Progent's Microsoft SQL Server 2016 integration consultants and MS SQL 2014 consultants can set up and repair your SQL system to work optimally with BlackBerry BES Server, and Progent's Microsoft System Center Data Protection Manager specialists can assist you to design backup and recovery processes to preserve your data and reduce productivity disruption in case of a breakdown of your messaging solution.

Progent also retains a large team of Cisco certified CCIE network consultants who are accessible online to offer expert support for designing and repairing your network so it accommodates your BlackBerry system with high levels of fault tolerance, expandability, protection, and maintainability. Cisco Certified Internetwork Experts are highly-qualified network gurus who are awarded this top-level status only by completing strenuous testing by Cisco. CCIEs are able to handle the most intractable issues associated with network planning, setup, troubleshooting, and support.

Technical Help for BlackBerry Enterprise Server
RIM's advanced platform for managing big collections of BlackBerry devices is the BlackBerry BES Server. This powerful software enables Microsoft Exchange Server, Lotus Domino, or Novell GroupWise users to send and receive messages that stay encrypted in wireless transit to ensure maximum security. BlackBerry Enterprise Server also simplifies a broad variety of crucial administrative jobs that span from smartphone setup and upgrades to wireless security and high availability.

BlackBerry Enterprise Server Integration Help

Progent's BlackBerry-qualified consultants can help you utilize RIM BlackBerry BES Server to perform routine tasks like:

  • Deploy and manage applications
  • Schedule smartphone, application, and policy updates
  • Upgrade BlackBerry smartphone firmware wirelessly
  • Manage client settings with BlackBerry's extensive library of IT policies

Progent's BlackBerry-certified engineers can also help you to use BlackBerry Enterprise Server to perform key procedures not supported by the less advanced BlackBerry Enterprise Server Express. These procedures include:

  • Set up and support BES Server's fault-tolerant architecture using VMware
  • Install BlackBerry devices remotely
  • Set specialized administration roles
  • Automatically track and report on the integrity of your system

How Progent Can Help You to Maintain and Support Your BlackBerry Solution
Progent can provide a seasoned engineer who has been awarded certifications from Research in Motion in all major aspects of BlackBerry integration. Progent's BlackBerry support services span areas from troubleshooting synchronization issues to designing mobile workforce solutions based on BlackBerry BES Server. These RIM BlackBerry certifications and their associated skill sets include:

BlackBerry Certified Support Specialist
Blackberry ConsultingProgent's BlackBerry Certified Support Specialist can help you to perform basic technical functions such as setting up BlackBerry handsets and BlackBerry Desktop software, adding addresses to the BlackBerry Internet Service, choosing account settings, launching messaging filters, changing user profiles, upgrading BlackBerry smartphones, sending service books, and installing BlackBerry Desktop Manager to operate with your company email solution. Progent's seasoned service professionals can also assist you to troubleshoot a broad array of issues concerning synchronization, handset recognition, email reconciliation, web browsing, mobile connections, Instant Messaging, desktop application configuration, and Desktop Redirector.

As a leader in providing nationwide online support for small business IT networks, Progent offers fast and economical access to a BlackBerry Certified Support Specialist. Progent's online consulting expertise keeps your mobile support costs low and, by dealing with problems quickly, optimizes the productivity of your BlackBerry clients.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator offers high-level knowledge for deploying, administering, monitoring, and maintaining one or multiple BlackBerry Enterprise Servers in an email system based on Microsoft Exchange Server. Progent's BlackBerry-certified consultant has support skills in important technologies related to BlackBerry integration including the BlackBerry Enterprise Solution, Windows permissions, database architecture, Microsoft Outlook, firewalls, proxy servers, DMZ, and network policies. Progent can show you how to add and delete BlackBerry smartphone clients on Microsoft Exchange Server and Microsoft Active Directory, set up, monitor, and administer BlackBerry Enterprise Server, manage BlackBerry devices and user accounts, back up and manage storage groups, configure permissions, install the MDS and Instant Messaging, implement access control lists, manage Exchange Server data flow, create, edit, and apply wireless LAN and Virtual Private Network configurations, implement SNMP traps, and generate management reports to summarize SNMP results.

Progent's BlackBerry engineer can help you with your BlackBerry solution in a number of environments such as Windows 2000, 2003 or 2008 Servers, Windows XP, Vista, and Windows 7 and 8 desktops, BlackBerry Desktop Manager, VMware ESX, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also help you to utilize tools such as BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Enterprise Server Resource Kit, BlackBerryDBBackup, Performance Calculator and SNMP.

BlackBerry Certified Solution Designer
RIM BlackBerry Certified Solution Designer Consulting FirmProgent offers the support of a BlackBerry Certified Solution Designer to help you to design, deploy, validate, repair, and produce documentation for a mobile wireless environment based on the integration of the BlackBerry Enterprise Solution, Microsoft Exchange, and Microsoft Active Directory. Progent's advanced consulting support services for BlackBerry technology include business and technology needs analysis, system design, deployment planning and implementation, performance optimization, design of a high-availability architecture, data backup and business recovery planning, and security engineering.

Progent's BlackBerry Certified Solution Designer can team with you and your IT management staff to define your operational goals and to create a wireless solution that meets your information technology budget and aligns with your business strategy. Progent can clarify the implications of your organizational processes on the design of a BlackBerry Enterprise Solution, assess your current connectivity architecture's suitability to support a BlackBerry BES Server, help your organization to determine which management approach and equipment meet your needs, and evaluate your email and messaging system configuration. Progent can also explain the performance implications that the BlackBerry Enterprise Server, SQL SQL Server, and Microsoft Exchange Server have on each other so you can arrive at informed decisions about alternatives for software versions, processors and storage, network topology, and application set up.

To maximize network protection, Progent's BlackBerry expert can help your company to choose and enable appropriate security features for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also work in conjunction with Progent's CISA and GIAC-certified security specialists to run company-wide security assessment and compliance validation and suggest improvements to account for your BlackBerry environment.

Call or Email Progent for Help from a BlackBerry-Certified Specialist
In order to contact Progent about technical support for BlackBerry mobile wireless integration, phone 1-800-993-9400 or visit Contact Progent.
















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