Overview of Progent's Consulting Services for RIM BlackBerry Technology
RIM BlackBerry Consulting and Integration ExpertiseMobile access to email, contacts, calendars, and web applications has become a critical capability of IT networks for companies of all sizes. BlackBerry smartphones are among the most popular devices for achieving anywhere, anytime communications. But the infrastructure needed to accommodate BlackBerry smartphones has grown steadily more sophisticated as the demand for non-stop operation and and air-tight security has heightened. Progent's BlackBerry certified consultants specialize in delivering small businesses world-class network expertise and troubleshooting services that are affordable and effective.

As a Microsoft Gold certified Partner with more than a decade of background consulting on Exchange, Progent's consultants can give you access to in-depth assistance in integrating RIM BlackBerry and Microsoft products by delivering support services like Microsoft Exchange 2010 Server support and by delivering complementary support services such as Microsoft Lync Server 2010 integration and Microsoft Office Communications Server consulting to manage Instant Messaging and Presence. Progent's MS SQL Server 2016 consultants and MS SQL Server 2014 experts can configure and repair your SQL server to operate optimally with BES Server, and Progent's MS System Center Data Protection Manager specialists can help you to design backup and recovery processes to preserve your messaging data and reduce productivity loss in case of a crash of your messaging solution.

Progent also maintains a staff of Cisco qualified CCIE network consultants who are available online to provide advanced support for architecting and troubleshooting your network so that it supports your BlackBerry solution with high levels of fault tolerance, scalability, protection, and manageability. Cisco Certified Internetwork Experts are recognized network consultants who earn this prestigious classification only after intense testing by Cisco. CCIEs are able to handle the most intractable problems associated with network architecture, implementation, troubleshooting, and support.

Technical Support for BlackBerry Enterprise Server
RIM's high-end platform for managing large collections of BlackBerry smartphones is the BlackBerry Enterprise Server (BES). This sophisticated tool allows Exchange Server, Lotus, or Groupwise clients to transmit and receive emails that are encrypted in transit to provide maximum data protection. BlackBerry BES Server also simplifies a broad variety of key administrative jobs ranging from BlackBerry setup and upgrades to wireless security and high availability.

BlackBerry BES Server Integration Support

Progent's BlackBerry-certified consultants can help you use RIM BlackBerry BES Server to do basic tasks such as:

  • Deploy and manage applications
  • Schedule device, program, and IT policy updates
  • Upgrade BlackBerry smartphone software remotely
  • Manage user settings with BlackBerry's vast selection of policies

Progent's BlackBerry-certified consultants can also assist you to utilize BlackBerry Enterprise Server to implement key tasks not available with the less advanced BES Server Express. These tasks include:

  • Install and support BES Server's fault-tolerant infrastructure using virtual servers
  • Deploy BlackBerry devices wirelessly
  • Establish custom management roles
  • Monitor and report on the overall health of your system

Some Ways That Progent Can Assist Your Business to Maintain and Troubleshoot Your BlackBerry Solution
Progent can deliver a seasoned BlackBerry support who has been awarded certifications from RIM in all key facets of BlackBerry technology. Progent's BlackBerry support skills range from troubleshooting synchronization issues to architecting mobile productivity solutions based on BlackBerry Enterprise Server (BES). These RIM BlackBerry certifications and their associated skill sets include:

BlackBerry Certified Support Specialist
Blackberry HelpProgent's BlackBerry Certified Support Specialist can assist your business to perform basic support operations including setting up BlackBerry smartphones and BlackBerry Desktop utilities, adding e-mail addresses to the BlackBerry Internet Service, establishing account configurations, launching e-mail filters and auto-signature, editing user accounts, update BlackBerry smartphones, sending service books, and configuring BlackBerry Desktop Manager to run with your corporate email software. Progent's seasoned service professionals can also assist you to troubleshoot a broad range of problems concerning synchronization, handset recognition, messaging reconciliation, web access, wireless connectivity, Instant Messaging, PC software configuration, and Desktop Redirector.

As a leader in delivering countrywide remote help for small business networks, Progent can provide responsive and economical access to a BlackBerry Certified Support Specialist. Progent's online support skills keeps your wireless technical support expenses at a minimum and, by dealing with issues quickly, optimizes the productivity of your BlackBerry users.

BlackBerry Certified Solution Designer
RIM BlackBerry Certified Solution Designer Support ServicesProgent can provide the support of a BlackBerry Certified Solution Designer to help your company to plan, install, test, troubleshoot, and document a mobile wireless solution built on the combination of the BlackBerry Enterprise Solution, Exchange Server, and Active Directory. Progent's advanced engineering support services for BlackBerry include business and technology requirements assessment, solution architecture, deployment planning and implementation, performance tuning, design of a high-availability environment, data backup and disaster recovery planning, and security infrastructure design.

Progent's BlackBerry Certified Solution Designer can team with you and your stakeholders to define your functional objectives and to create a mobile wireless environment that fits within your IT budget and supports your business strategy. Progent can clarify the impact of your organizational processes on the design of a BlackBerry Enterprise Solution, evaluate your current connectivity architecture's suitability to support a BlackBerry BES Server, help you to determine which management model and physical components match your requirements, and evaluate your messaging system topology. Progent can also help you understand the performance impact that the BlackBerry Enterprise Server, Microsoft SQL Server, and Exchange Server have on one another so you can arrive at informed decisions about options for software editions, server hardware and storage, network topology, and application configuration.

To maximize system protection, Progent's BlackBerry expert can assist your company to choose and activate sensible security features for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also work with Progent's CISA and CISM-qualified security engineers to perform network-wide security assessment and compliance validation and suggest enhancements to support your BlackBerry solution.

Contact Progent to Get Help from a RIM BlackBerry-Certified Expert
If you wish to ask Progent about engineering expertise for BlackBerry wireless technology, call 1-800-993-9400 or go to Contact Progent.

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