Fast and Affordable Remote Support for Winston-Salem Networks
Fast Remote Consulting for Winston-Salem NetworksFor businesses in Winston-Salem or anywhere in North Carolina, Progent offers online help for networks based on any mix of Microsoft Windows, Cisco, Macintosh, or Linux technology. Progent's Microsoft qualified engineers have delivered remote support to companies in every state in the U.S. (Refer to testimonials from Progent's customers.) Progent also offers the consultation services of Cisco CCIE-certified network specialists to handle complex networking problems, plus the services of CISA and CISSP-certified security consultants to handle advanced security design and troubleshooting issues.

Progent's remote support experts offer exceptional leverage because they have the real-world experience and have access to the sophisticated tools required to resolve most network issues quickly. This reduces direct costs because service calls accumulate fewer chargeable consulting minutes. Remote support also avoids the expense of dispatching a consultant to your site. Your company benefits additionally in indirect costs by reducing or avoiding system outages and related losses stemming from business disruption, upset clients, idle workers, and distracted management. Progent's advanced online consulting expertise is particularly important for organizations that depend on public clouds for vital network infrastructure or applications like Azure, Amazon Web Service, or Office 365 Exchange Online, where on-premises IT support may not be an alternative.

Progent's billing policy for remote support is designed to leverage your network support dollar. Progent charges per minute for phone consulting, so you owe just for the services that you actually get. Unlike typical online support organizations, Progent imposes no service activation fee or minimum payments. Progent's one-minute granularity and simple policy for billing eliminate scenarios where speedy. minor repairs somehow end up as major invoices. Progent's skill at handling technical issues quickly means your business spends less money.

Progent's Online Consulting and Technical Support Expertise
Over time, Progent has mastered a set of customized technologies and proven methodologies that promote the maximum degree of effectiveness for remote engineering help and troubleshooting for IT systems of any size. Progent provides safe VPN support for VPN gateways from multiple popular sources such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology enables the staff of Progent's remote service group to connect to your company's environment without compromising system security.

Progent's sophisticated technical support database system keeps thorough histories describing the service that Progent's clients have been provided. Progent's team engineers have access to the history of assistance provided to each customer by every Progent engineer. This history of trouble tickets and fixes is structured as a conveniently searchable proprietary database that enables Progent's online support engineers to share their knowledge company-wide to ensure that the effectiveness of Progent's support services improves over time. Progent's high-level accreditations and close relationships with key technology companies including Cisco and Microsoft make available other vast technical knowledge bases and allow priority response from manufacturers' internal support staff with the result that Progent's online service experts can determine optimal resolutions promptly.

Online support services provided by Progent to businesses in Winston-Salem and anywhere in the state of North Carolina include:

Progent's ProSight Fixed-price Managed Services for Small and Medium Size Businesses
Progent provides a selection of affordable, fixed-price managed services designed to allow small and mid-size businesses to benefit from the same best-of-breed IT solutions deployed by some of the world's leading corporations. The ProSight series of outsourced network management services addresses all key areas of modern networking including email protection, threat defense based on machine leaning, automated backup/recovery, infrastructure monitoring and management, VM hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the technology of top data security companies to deliver web-based management and comprehensive protection for all your email traffic. The hybrid architecture of Email Guard managed service combines a Cloud Protection Layer with an on-premises gateway device to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne malware. The cloud filter acts as a preliminary barricade and keeps the vast majority of unwanted email from reaching your security perimeter. This decreases your exposure to external attacks and saves network bandwidth and storage space. Email Guard's onsite security gateway appliance provides a deeper level of inspection for incoming email. For outbound email, the onsite gateway offers anti-virus and anti-spam protection, DLP, and email encryption. The local security gateway can also assist Exchange Server to monitor and protect internal email traffic that originates and ends inside your security perimeter. For more information, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes cutting edge behavior machine learning technology to defend endpoints as well as servers and VMs against new malware assaults like ransomware and file-less exploits, which easily get by traditional signature-matching AV tools. ProSight ASM protects on-premises and cloud-based resources and provides a unified platform to manage the complete threat progression including blocking, detection, containment, remediation, and post-attack forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Endpoint Security and Exchange Filtering
    ProSight Enhanced Security Protection (ESP) services offer ultra-affordable multi-layer security for physical and virtual servers, workstations, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and advanced heuristics for round-the-clock monitoring and responding to cyber assaults from all attack vectors. ProSight ESP provides firewall protection, intrusion alerts, endpoint control, and web filtering through leading-edge technologies packaged within a single agent managed from a single control. Progent's security and virtualization experts can help you to design and configure a ProSight ESP deployment that addresses your organization's specific requirements and that allows you demonstrate compliance with government and industry data security standards. Progent will assist you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that require urgent action. Progent can also help you to install and test a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services offer small and medium-sized organizations an affordable and fully managed service for secure backup/disaster recovery. For a low monthly rate, ProSight Data Protection Services automates your backup processes and allows fast restoration of vital data, applications and virtual machines that have become unavailable or damaged as a result of hardware failures, software glitches, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local device, or to both. Progent's cloud backup specialists can deliver advanced expertise to set up ProSight DPS to be compliant with government and industry regulatory standards like HIPPA, FINRA, and PCI and, whenever needed, can help you to restore your business-critical information. Learn more about ProSight DPS Managed Cloud Backup.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for smaller businesses to map, monitor, enhance and troubleshoot their connectivity hardware such as routers and switches, firewalls, and wireless controllers as well as servers, printers, client computers and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that infrastructure topology diagrams are always updated, copies and manages the configuration information of virtually all devices connected to your network, monitors performance, and generates notices when problems are discovered. By automating time-consuming network management activities, ProSight WAN Watch can cut hours off common chores like making network diagrams, reconfiguring your network, locating appliances that need critical software patches, or resolving performance issues. Learn more details about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management technology to help keep your network operating at peak levels by tracking the health of vital computers that drive your business network. When ProSight LAN Watch uncovers an issue, an alarm is sent immediately to your designated IT staff and your assigned Progent consultant so any looming issues can be addressed before they have a chance to disrupt productivity Learn more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a protected Tier III data center on a high-performance virtual host configured and maintained by Progent's IT support professionals. With Progent's ProSight Virtual Hosting model, the client owns the data, the operating system software, and the apps. Since the environment is virtualized, it can be ported immediately to a different hardware environment without a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, you are not locked into one hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, retrieve and protect data related to your IT infrastructure, processes, business apps, and services. You can instantly find passwords or serial numbers and be alerted about upcoming expirations of SSLs or domains. By cleaning up and organizing your IT infrastructure documentation, you can save as much as 50% of time thrown away searching for vital information about your IT network. ProSight IT Asset Management includes a common repository for storing and collaborating on all documents required for managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and relating IT information. Whether youíre making improvements, performing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the data you need as soon as you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost way for small and medium-size businesses to obtain an objective assessment of the health of their IT system. Powered by some of the leading remote monitoring and management platforms available, and overseen by Progent's world-class group of IT professionals, ProSight Network Audits help you see how closely the configuration of your core network devices conform to leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide instant ROI such as a cleaner Active Directory system. Both versions also include one year of cutting-edge remote network monitoring and management (RMM). Benefits can include lower-cost network management, improved compliance with government and industry security regulations, more efficient utilization of network assets, faster troubleshooting, more reliable backup and recovery, and increased uptime. Learn more about Progent's ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service based on a brief phone discussion with a Progent information assurance consultant. The fact-finding interview is intended to help evaluate your company's preparedness to stop or recover quickly from a ransomware attack. Progent will work with you personally to collect information concerning your current AV defense and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow best practices to deploy an efficient AV and backup system that aligns with your company's needs. For details, see The ProSight Ransomware Preparedness Report Service.

Additional Consulting Programs Offered by Progent
Progent can provide the services of world-class remote consulting professionals for special IT programs. Progent's charges for longer-term consulting tasks are set according to the level of expertise of the consultants assigned. Progent's background in these important areas of information technology enables customers to complete critical projects within budget and on time. Progent's project-based online engineering solutions include:

  • Help Desk Call Center Support
    Progent's Help Desk Call Center programs for companies with networks based on Microsoft Windows, Cisco, Mac OS X, or UNIX/Linux platforms include full-service Help Desk outsourcing, virtual Helpdesk support services, and Help Desk operations consulting. Progent's Help Desk outsourcing services are ideal for businesses who lack the resources to build and maintain an in-house Help Desk but who require quick communication with a dependable Call Center with proficient phone assistance as well as the expertise to escalate complex problems to advanced engineers.

    Progentís Virtual Call Center is designed for larger companies and acts as a seamless extension of your existing Call Center staff. Progent's Virtual Help Desk can act as a an escalation option to resolve the most difficult network challenges, or be ready in hectic instances when your ordinary support engineers are swamped.

    Progent's Call Center team of veteran information technology experts offers your workers in Winston-Salem or anywhere in the state of North Carolina rapid access to a large support group with extensive experience delivering phone consulting and online diagnostics for networks based on Microsoft Windows, Cisco, Apple Mac, UNIX, or Linux products. Progent's focus is to earn the Help Desk Call Center perception as a key contributor to business success, and Progent's policy is to solve rather than just track technical problems.

  • Business Applications Support: Training, Development, and Integration
    Progent's Applications Consulting staff offers phone-based professional consulting support and education in special business application fields such as ERP, MRP, custom programming for accounting packages, and CRM. Progent also can provide consulting, programming, and education for popular Microsoft applications including CRM, Microsoft Office Project, Word, and Microsoft Office Excel. To find out more information concerning Progent's expertise, customization, and training services, visit Progent's Business Application Experts Services.

  • Centralized and Streamlined Administration of Hybrid Cloud Networks
    System Center 2016 centralizes and automates the administration of hybrid cloud networks through comprehensive support for Windows Server 2016, Windows 10; cohesive management of multi-OS networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support including tighter integration with Microsoft Intune for iPhone and Google Android smartphone management plus native integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts can provide advanced online and on-premises expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist your business to plan and configure a new deployment of Microsoft System Center 2016, extend or optimize an existing one, upgrade efficiently from a previous version of System Center, or troubleshoot your System Center environment.

  • Online IT Infrastructure Monitoring Services
    Progent can deliver businesses in Winston-Salem, or anywhere in the state of North Carolina, remote hybrid network monitoring and reporting by providing System Center 2016 Operations Manager consulting and System Center 2012 Operations Manager troubleshooting and support. Progent can adapt Operations Manager to suit your environment so your computer support is proactive and automated. By exposing possible trouble spots before they expand into full-scale emergencies, system monitoring can minimize stressful and expensive information system breakdowns. Progent can also deploy server and infrastructure monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or Apple Mac systems, Windows environments, or networks based on a mix of operating systems.
How Your Winston-Salem Business Can Contact Progent's Remote Support Professionals
To contact Progent about urgent remote support with Microsoft Windows, Apple Mac, or Linux computer systems, visit Progent's Urgent Phone-Based Support, call 1-800-993-9400, or refer to Contact Progent. For organizations and new businesses in Winston-Salem or anywhere in the state of North Carolina, Progent's online computer support engineers are ready to provide professional and cost-effective IT support the instant your business has to have it. Long experience delivering remote tech support has led to Microsoft Partner certification for Progent's team of engineers and has helped Progent to acquire world-class troubleshooting capability and to fine tune remote access tools to fix computer problems quickly while avoiding the expense and lost time associated with on-premises support visits.

Even if your Winston-Salem company deals with a regular independent consultant or maintains a full time organization that know how to handle common network problems, Progentís Microsoft and Cisco certified consultants can still offer an easy and transparent remote expansion of your on-site resources in cases when your usual IT support personnel either lack the availability or the knowledge to handle sudden system emergencies or especially complicated integration projects.

Details of Progent's Remote Network Services for Winston-Salem
Progent's phone support, remote troubleshooting, network security consulting, and network management services offer offices in Winston-Salem or throughout the state of North Carolina the greatest leverage for your IT budget. Whether you need one-time phone help and Internet-based network repair or full-time Help Desk Call Center support and system management, Progent's experts can deliver your office enterprise-level IT support while permitting you to avoid the cost and administration overhead of carrying a full-service in-house IT organization. Key features of Progent's online help program include:

  • Fast Telephone Contact with Microsoft Certified Support Specialists
    Progent's staff of Microsoft-certified engineers can deliver immediate and affordable expertise to companies in Winston-Salem and is also ideal for customers in more remote areas of North Carolina that lack consultants with proven experience supporting Microsoft's current family of server technologies. All Progent engineers have at least 10 years of background integrating Microsoft solutions. As a Microsoft Partner support firm, Progent has the advantage of a broad array of Microsoft support tools, technical databases, and on-going education.

  • By the Minute Billing to Reduce Costs
    Progent provides remote help on a per-minute billing plan, so you are charged only for the services you use. Progent asks for no minimum fee for online support and requires no ongoing retainer for services delivered during regular working hours. This keeps you from facing big invoices for simple repairs.

  • Access to Cisco Certified Network Design Professionals
    Progent's certified experts for Cisco offers help from on-staff professionals who have skill in planning, implementing, and troubleshooting networking environments powered by Cisco technology. Progent can provide a CCIE or Cisco Certified Network Professional to show you how to build high-speed, high-availability, and secure infrastructure for wireline and wireless networking.

  • Application Experts Group
    Progent's basic support services include technology integration, Microsoft Exchange Server expertise, network security planning, and Help Desk outsourcing support. Progent's Experts group can provide in-depth consulting expertise for specific application areas. Help available from the Application Experts staff includes:
    Dynamics GP/Great Plains Consulting and Customization
    MS Project Expertise
    Office Excel and Microsoft Office 365 Excel Technical Support and Application Development
    Office Word and Microsoft Office 365 Word Support
    BI Reporting Development and Troubleshooting
    UNIX, Linux and Solaris Support
    SQL Server 2016 Application Programming and Microsoft SQL 2014 Software Development and Troubleshooting
    Oracle DBA Services and Application Programming
    MySQL Project Management and Software Design
    Mac Help
    Amazon Marketplace Web Service Application Development

    By providing a convenient one-stop resource for network generalists and application experts, Progent is able to deliver timely, inexpensive, and thorough IT solutions that address the special needs of your business.

  • Advanced Remote Access Software
    Protected remote connectivity permits Progent's service professionals to see precisely what your users see. This makes it possible to produce quick solutions to problems that could otherwise demand a costly onsite service call. Cutting-edge online connectivity tools and experienced technicians combine to allow Progent to repair most network issues rapidly and economically. Progent is an industry leader in online support and automated network monitoring.

  • Compatibility with Popular VPN Products
    Progent can provide secure VPN connectivity for gateways from leading VPN providers including Microsoft, Cisco, NetScreen and CheckPoint. Protected VPN remote connectivity enables the experts at Progent's Technical Response Center to repair your system remotely without jeopardizing network security.

  • Round-the-Clock Service for High Network Availability
    For companies with mission-critical applications, Progent can provide optional round-the-clock remote support services. Used in conjunction with automated 24x7 network monitoring based on Microsoft Operations Manager 2007, this service can help produce maximum network uptime.

  • Help Desk Call Center
    Progent's Help Desk Call Center programs are intended specifically for budget-conscious organizations whose workers require instant recourse to a Help Desk service with expert phone support and full escalation ability.

What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Certified Partner support firm and Progent's head count, breadth of IT expertise, refined support tools, and familiarity with corporate IT enable companies to avoid the limitations of excessive reliance on smaller consulting organizations, independent freelance consultants, or limited in-house IT help.

Progent adds value by providing:

  • Proven Methodology
    Progentís staff of Microsoft and Cisco certified experts average longer than a decade of real-world industry background, at the front lines of network support, executing a broad range of IT tasks for an extensive array of customers. Every Progent support professional shares a proven set of personal best practices which are combined into shared leading practices standards that Progent teaches its support staff. This guarantees that you get not just expert technical help, but also a support engineer with field-tested methods for applying technical knowledge to resolve actual network problems efficiently.

  • Value Pricing
    Progent's pricing policy is to bill for remote support and on-premises visits per minute. Consequently, you are charged just for delivered support. Progent does not demand a higher rate for after-hours or priority service, and inside California or in areas where Progent provides in-person service, Progent does not charge for travel time except for urgent support where on-site time is less than 4 hours. Also, Progent imposes no startup fee and asks no retainer for services provided during regular business hours. Many service organizations demand large minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity avoids large invoices for quick repairs so you won't be tempted to allow less critical problems to fester.

  • Full Records of IT Services
    Progent has created a comprehensive service reporting system that records and formats detailed documentation for all delivered support activities. Unlike some freelance consultants or local support firms who provide scant documentation or details of services performed, every service delivered by Progent is accompanied by comprehensive documentation. Every Progent consultant has access to the support documentation sent by each staff member to each client. The discipline of documenting and organizing service records results in more efficient support and avoids a variety of typical problems such as when a support customer is virtually held hostage to a consultant who wonít release vital service information.

  • Automated Server Monitoring with MS Operations Manager
    Progent is one of the only support firms to provide round-the-clock system monitoring services based on MS System Center Operations Manager. Microsoft System Center Operations Manager causes your network maintenance to be anticipatory rather than reactive. By revealing possible problems before they cause downtime, network monitoring can keep your information network from stressful and costly service losses.
How Does My Business Begin Receiving Remote Computer Help from Progent?
To get started with Progent's online help services or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT help, visit Immediate Online Support.

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