Fast and Affordable Remote Technical Support for Winston-Salem IT Networks
Fast Phone Help for Winston-Salem SystemsFor organizations located in Winston-Salem or anywhere in the state of North Carolina, Progent provides online support for information systems based on any mix of Microsoft, Cisco, Mac OS X, or Linux platforms. Progent's Microsoft qualified engineers have delivered online troubleshooting to companies in every state in the U.S. (See testimonials from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE-certified engineers to handle challenging networking problems, plus the services of CISSP and CISM-certified security consultants to handle high-level security design and diagnostic jobs.

Progent's online support experts provide excellent value due to the fact that they have the practical experience and are equipped with the sophisticated tools necessary to resolve most information system problems rapidly. Efficient support lowers immediate expenses because service calls use up fewer chargeable minutes. Online support also eliminates the cost of sending an engineer to your site. Your organization benefits additionally in incidental expenses by reducing or avoiding system downtime and associated costs due to business discontinuity, upset clients, idle workers, and de-focused management. Progent's extensive online consulting experience is especially valuable for organizations that are dependent on public clouds for vital network infrastructure or software like Azure, Amazon Web Service, or Office 365 Exchange Online, where on-premises tech support may not be an alternative.

Progent's billing policy for remote help is structured to stretch your IT service investment. Progent bills per minute for telephone-based consulting, so you are invoiced just for the services that you actually get. Unlike typical online service firms, Progent imposes no startup fee or minimum fees. Progent's per-minute billing unit and simple policy for pricing avoid scenarios where quick repairs manage to end up as substantial bills. Progent's penchant for dealing with technical issues quickly means your business saves money.

Progent's Online Consulting and Technical Support Services
Through years of experience, Progent has fine tuned a collection of optimized tools and field-proven processes which promote the maximum degree of effectiveness for remote consulting and troubleshooting for IT networks of all sizes. Progent provides secure VPN support for gateways from a variety of leading companies including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity allows the consultants of Progent's Technical Response Center to connect to your company's environment without breaching system security.

Progent's proven technical support database application maintains thorough records of all service that Progent's customers have received. Progent's staff service personnel have access to the records of assistance delivered to each Progent customer by every Progent engineer. This database of issues and repairs is stored as a readily retrievable support knowledge base that allows Progent's remote technical experts to share their experiences company-wide to ensure that the quality of Progent's technical support improves over time. Progent's high-level accreditations and formal partnerships with important technology companies including Cisco and Microsoft open up additional massive support knowledge bases and allow quick response from vendors' in-house support staff so Progent's online consulting specialists are able to find optimal resolutions promptly.

Remote technical services provided by Progent to companies in Winston-Salem and throughout the state of North Carolina include:

Special Consulting Services Offered by Progent
Progent can provide the skills of world-class online consulting professionals for contract information technology programs. Progent's charges for longer-term consulting tasks are set according to the qualifications of the consultants required. Progent's background in these special areas of computer technology enables customers to execute major projects within budget and on time. Progent's special remote engineering services include:
  • Call Center Services
    Progent's Call Center service options for businesses with environments that incorporate Microsoft, Cisco, Apple Mac OS X, or UNIX/Linux platforms include comprehensive Help Desk Call Center outsourcing, virtual Help Desk services, and Call Center operations consulting. Progent's Call Center outsourcing services are a convenient solution for organizations who lack the money or time to assemble and manage an in-house Help Desk Call Center but who need quick response from a reliable Call Center with proficient phone support as well as the technical depth to escalate complex tasks to advanced consultants.

    Progent's Help Desk Call Center consulting services can aid you in establishing an efficient new Help Desk or enhancing your established one, selecting or modifying Help Desk Call Center software products to handle the special requirements of your corporation, or adding occasional online staff to work with your in-house Help Desk resources to deal with demanding scenarios such as software migrations, major updates, or rolling out brand new business software.

    Progent's Call Center staff of seasoned network professionals gives your workers in Winston-Salem or anywhere in the state of North Carolina quick access to a large network service group with extensive experience delivering telephone-based help and remote repair service for networks powered by Microsoft Windows, Cisco, Mac OS X, or UNIX/Linux technology. Progent's concentration is to give the Help Desk Call Center recognition as a solid driver of company efficiency, and Progent's target is to fix rather than just annotate technical issues.

  • Applications Support: Education, Programming, and Troubleshooting
    Progent's Applications Experts staff provides remote advanced engineering expertise and training in specific application fields that include ERP, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting, custom programming, and education for Microsoft business applications such as CRM, Project, MS Word, and Office Excel. For more concerning Progent's consulting, custom programming, and training services, see Progent's Business Application Experts Group.

  • Unified and Streamlined Management of Hybrid Cloud Environments
    Microsoft System Center 2016 centralizes and automates the management of hybrid cloud environments through comprehensive support for Windows Server 2016 servers, Windows 10 clients; cohesive management of heterogeneous networks that include Linux, Hyper-V and VMware; and expanded cloud support such as closer integration with Intune for iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consultants can provide advanced remote and on-premises expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help organizations of any size to design and configure a new deployment of System Center 2016, extend or optimize your current one, upgrade smoothly from a previous version of System Center, or debug your System Center environment.

  • Remote IT Infrastructure Monitoring Services
    Progent offers companies in Winston-Salem, or anywhere in the state of North Carolina, remote IT infrastructure monitoring and reporting by providing System Center Operations Manager (SCOM 2016) consulting and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can customize SCOM to suit your environment so that your network maintenance is proactive rather than reactive. By uncovering looming issues before they cause crashes, automated monitoring can ward off disruptive and expensive network breakdowns. Progent can also use server and infrastructure monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Solaris, or Mac OS X systems, Microsoft Windows networks, or networks that support a combination of operating systems.
How Your Winston-Salem Company Can Contact Progent's Remote Technical Support Professionals
To get in touch with Progent about urgent online help with Windows, Mac OS X, or Linux environments, go to Progent's Nationwide Remote Help, telephone 1-800-993-9400, or go to Contact Progent. For organizations and new businesses in Winston-Salem or throughout the state of North Carolina, Progent's phone-based network support specialists can provide effective and affordable IT help the instant your organization needs it. More than 15 years of offering remote tech support has earned Microsoft Gold Partner status for Progent's consulting experts and has enabled Progent to acquire high-end troubleshooting capability and to fine tune remote connectivity technology to repair computer problems rapidly while avoiding the cost and lost time that comes with on-premises service visits.

Even if your Winston-Salem office deals with a local independent support technician or maintains a full time organization that know how to handle the majority of network problems, Progentís Microsoft certified consultants can still offer an easy and seamless virtual expansion of your local resources in cases when your usual service personnel either don't have the time or the expertise to fix sudden network crises or particularly complex integration problems.

Benefits of Progent's Network Help for Companies in Winston-Salem
Progent's online network troubleshooting services allow your Winston-Salem business to experience the advantages of on-call, world-class network support without the cost of maintaining an in-house IT organization. Your information system will acquire added strategic value by becoming more available, productive, and secure. Advantages to your company include:

  • Seamless virtual expansion of your local IT resources
    With most organizations in Winston-Salem and throughout North Carolina, local network service providers, whether consisting of independent consultants or an internal IT staff, can handle the majority of network issues. However, IT crises may strike when your regular support personnel are overstretched or absent, and some problems may be associated with IT products that is beyond the scope of your local support people. In these situations, Progent's on-call service professionals offer an easy, fast, and affordable way to supplement your local resources and to transfer valuable information to improve your ability to handle future issues locally.

  • Reduced Reliance on Freelance Service Providers
    For network support, smaller offices commonly rely on individual freelance service providers. While freelance service people have smaller overhead than larger consulting organizations and can often charge marginally less, they are often overextended, making it impossible to respond quickly to urgent situations. If an independent consultant is occupied with another customer, sick, on a trip, or in training, the lack of reserve help may require your business to go without help during an emergency. As your business expands, network unavailability and trouble with critical software become more costly. The budget you thought you were saving on a freelancer can be consumed fast by lost productivity. Progent provides an on-call source of reserve service expertise to insure your network remains available.

  • Create a Scalable Basis for Seamless Growth
    Organizations often start with an IT architecture implemented on a shoestring budget. Without a robust infrastructure, band-aid fixes can get thrown onto an unstable foundation. When a network grows, stability and scalability issues can hinder the success of the business. These poorly built systems need proper analysis, intelligent long-term planning, and wide IT expertise to evolve to a network architecture that can offer the solid foundation to handle current business requirements and simplify downstream growth.

  • Work with Problem Solvers Rather Than Product Sellers
    Smaller organizations require guidance and technical training to navigate through an increasingly complicated maze of product alternatives capable of promoting business growth and improving productivity. They hardly need a computer consultant who is attempting to resell a specific vendor's products. Network consulting and product selling can result in a scenario where the proposed solution is designed around a profitable product instead of the true needs of a client. Progent eliminates these conflicts of interest by selling just services instead of products. This enables Progent to match IT consulting with the best needs of clients.

How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Gold Certified Partner consulting firm and Progent's number of employees, depth of IT experience, refined remote support software, and understanding of corporate IT enable companies to avoid the limitations associated with excessive dependence on smaller service firms, individual freelance service providers, or limited in-house resources.

Progent adds value by offering:

  • Proven Methodology
    Progentís staff of Microsoft and Cisco qualified consultants average more than a decade of hands-on professional experience, at the front lines of network support, performing a wide variety of technical tasks for an extensive array of customers. Every Progent consultant shares a proven set of personal best practices which are incorporated into shared leading practices training that Progent teaches its support personnel. This guarantees that you get not just world-class technical skills, but also a support engineer with proven methods for using computer knowledge to resolve actual IT problems efficiently.

  • Value Pricing
    Progent's pricing policy is to charge for remote support and on-premises help per minute. Consequently, you are invoiced just for delivered services. Progent does not demand a more expensive rate for off-hours or emergency support, and within California or in areas where Progent provides in-person service, Progent does not bill for travel time except for urgent calls where on-site time is less than 4 hours. In addition, Progent applies no startup fee and requires no retainer for support services provided during regular business hours. Many service organizations demand substantial minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity eliminates large invoices for quick fixes so you will not be tempted to allow less critical problems to fester.

  • Full Documentation of IT Services
    Progent has created a comprehensive service reporting system that records and formats complete documentation for all billed services. Unlike many freelance consultants or small service firms who provide scant documentation or details of tasks performed, every service delivered by Progent is tracked by full documentation. Each Progent consultant has access to the support reports transmitted by every staff member to each client. The practice of documenting and organizing support activity results in more efficient support and avoids a slew of common misfortunes such as when a support customer is virtually held hostage to a consultant who wonít release the keys to the kingdom.

  • 24x7 Server Monitoring with Microsoft System Center Operations Manager
    Progent is one of the few IT service firms to offer round-the-clock network monitoring services based on Microsoft System Center Operations Manager. Microsoft System Center Operations Manager causes your computer support to be anticipatory rather than reactive. By revealing potential problems before they result in lost productivity, system monitoring can save your information network from painful and expensive availability losses.
How Does My Business Begin Getting Remote Network Help from Progent?
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network support, go to Immediate Online Support.

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