Remote Computer Support Services for Winston-Salem Small Office Computer Networks
For small businesses and new ventures in Winston-Salem or anywhere in the state of North Carolina, Progent's phone-based network support specialists can provide professional and cost-effective IT help whenever your business needs it. Long experience offering remote tech support has earned Microsoft Gold Partner status for Progent's consultants and has allowed Progent to develop world-class troubleshooting skills and to fine tune online access technology to solve IT problems quickly while eliminating the cost and lost productivity associated with on-site support calls.
Even if your Winston-Salem company works with a local freelance consultant or employs a full time organization that can deal with common network problems, Progent’s Microsoft and Cisco certified engineers provide an easy and transparent virtual extension of your local resources in cases when your usual service personnel either don't have the time or the experience to solve sudden system emergencies or especially tough integration problems.
Details of Progent's Online Computer Support for Winston-Salem
Progent's phone support, Internet-based troubleshooting, system security consulting, and network management services give small businesses in Winston-Salem or throughout the state of North Carolina unparalleled leverage for your support investment. Whether you need one-time telephone help and remote troubleshooting or ongoing Help Desk Call Center services and system administration, Progent's professionals can provide your company enterprise-level network support while allowing you to avoid the expense and hassle of carrying a full-service internal IT staff. Highlights of Progent's National Remote Support program include:
Fast Phone Access to Microsoft Qualified Professionals
Progent's staff of Microsoft-certified technicians can deliver fast and economical expertise to small companies in Winston-Salem and is also ideal for customers in more remote areas of North Carolina that lack technicians with in-depth expertise supporting Microsoft's latest line of server platforms. All Progent phone support staff have over 10 years of experience integrating Microsoft solutions. As a Microsoft Gold Certified Partner support company, Progent has the use of a broad array of Microsoft support utilities, technical databases, and continuing training.
Per Minute Billing to Reduce Expenses
Progent offers online help on a per-minute basis, so you pay only for the support you use. Progent requires no minimum charge for phone support and imposes no monthly retainer. This keeps you from facing big bills for routine repairs.
Availability of Cisco Network Design Experts
As a Certified Partner for Cisco Systems, Progent offers help from on-staff specialists who have experience in designing, implementing, and supporting networking solutions based on Cisco products. Progent can provide a CCIE or Cisco Certified Network Professional to show you how to create fast, high-availability, and secure infrastructure for local and remote networking.
Application Specialists Group
Progent's core support offerings consist of technology integration, MS Exchange expertise, corporate security design, and Help Desk Call Center services. Progent's Application Experts Team can provide in-depth consulting expertise for critical application areas. Support offered by the Application Experts Group includes:
By offering a convenient one-stop source for network generalists and application experts, Progent is able to deliver fast, cost-effective, and comprehensive information technology solutions that meet the unique requirements of your business.
Advanced Remote Connectivity Software
Protected online connectivity permits Progent's support professionals to see exactly what your customers see. This makes it easier to find quick fixes to problems that could otherwise require an expensive personal visit. State-of-the-art online access tools and experienced engineers together enable Progent to resolve most network problems rapidly and economically. Progent is an industry leader in offsite support and automated system analysis.
Support for Leading VPN Products
Progent can provide safe VPN connectivity for gateways from major VPN providers including Microsoft, Cisco, Watchguard and Checkpoint. Protected VPN online connectivity allows the experts at Progent's Technical Response Center to repair your network remotely without compromising system security.
Round-the-Clock Service for High System Availability
For small offices with vital applications, Progent offers 24x7 remote technical services. Combined with remote 24x7 server monitoring based on Microsoft Operations Manager, this offering can help ensure high network uptime.
Help Desk Outsourcing
Progent's Help Desk outsourcing services are intended especially for budget-constrained small offices whose workers require immediate recourse to a Help Desk service with effective phone support and complete escalation ability.
Benefits of Progent's IT Support for Small Companies in Winston-Salem
Progent's remote network troubleshooting services enable your City# small business to have the advantages of on-call, expert network support without the cost of maintaining an in-house IT organization. Your network will derive added business value by being increasingly available, productive, and secure. Benefits to your company include:
Convenient virtual extension of your local IT resources
With most small offices in Winston-Salem or anywhere in North Carolina, local computer service providers, whether consisting of freelance consultants or an in-house IT staff, can resolve typical network problems. On the other hand, major troubles sometimes occur when local resources are too busy or unavailable, and some trouble may stem from technology that is beyond the scope of your onsite service personnel. In these cases, Progent's on-call support specialists offer an easy, quick, and budget-friendly solution to augment your local resources and to convey valuable information to improve your capability to deal with downstream problems locally.
Less Dependence on Individual Service Providers
For network maintenance, small organizations commonly depend on individual freelance service providers. While independent consultants have smaller internal costs than big support organizations and can often charge lower rates, they are occasionally overbooked, making it impossible to respond quickly to urgent situations. If a freelance consultant is busy with another customer, ill, on a trip, or in training, the absence of fallback help may require your business to wait for assistance during an IT crisis. As your company expands, system unavailability and trouble with vital applications are more expensive. The money you thought you were saving on a freelancer can be eaten up fast by lost productivity. Progent provides a dependable source of backup service experts to make sure your network remains available.
Create a Solid Foundation for Smooth Growth
Small organizations typically begin with an IT architecture created on a shoestring budget. Without a scalable infrastructure, slap-dash fixes can get thrown on top of a shaky foundation. When a network grows, stability and expandability issues can hinder the success of the organization. Such poorly built systems need proper analysis, intelligent long-term planning, and wide IT expertise to upgrade to a system infrastructure that can deliver the stable foundation to meet vital business demands and simplify future growth.
Interact with Solution Providers Rather Than Product Sellers
Small companies require advice and technical training to navigate through an increasingly complicated array of product options available for accelerating business success and improving efficiency. Businesses hardly need a computer engineer who is motivated to sell a specific vendor's products. IT support and product sales can result in a situation where the proposed
solution is built around a predetermined product rather than the true requirements of a small business. Progent avoids these dilemmas by offering just services instead of products. This enables Progent to align IT expertise with the real needs of customers.
How Is Progent Different from Other Service Firms?
Progent is a Microsoft Gold Certified Partner consulting company and Progent's staff size, range of technical background, fine tuned remote support software, and understanding of enterprise networking enable small companies to escape the pitfalls associated with excessive reliance on smaller service organizations, independent freelance consultants, or over=stretched internal resources.
Proven Methodology
Progent’s staff of Microsoft and Cisco certified experts average more than a decade of hands-on professional experience, at the front lines of network support, performing a broad range of technical projects for a large array of businesses. Each Progent support professional shares a proven set of personal best practices which are incorporated into shared best practices standards that Progent instills in its support staff. This means that you get not just world-class IT capability, but also a consultant with proven approaches for applying technical knowledge to fix actual network problems efficiently.
Value Pricing
Progent's pricing model is to bill for online support and in-person help by the minute. Consequently, you pay exclusively for received services. Progent does not impose a higher rate for off-hours or emergency service, and inside California or in areas where Progent provides in-person support, Progent does not charge for travel time except for emergency calls where on-site time is less than four hours. Also, Progent imposes no startup fee and requires no monthly commitment. Many support organizations impose substantial minimum payments or charge for every quarter hour or longer. Progent's one-minute granularity does away with big invoices for quick repairs so you will not be tempted to allow simple problems to stay unaddressed.
Complete Documentation of IT Services
Progent has developed a sophisticated support reporting system that stores and formats detailed documentation for all billed services. Unlike some independent consultants or local service firms who offer minimal documentation or details of services performed, every service provided by Progent is accompanied by full documentation. Every Progent staff member has use of the service documentation sent by every staff member to each customer. The practice of detailing and organizing service activity allows more effective support and eliminates a variety of common problems such as when a service customer is effectively held hostage to a consultant who refuses to release the keys to the kingdom.
Knowledge Transfer
Progent is committed to knowledge transfer from Progent's support experts to clients. By educating clients to deal with technical issues that are within their comfort zone, Progent can focus on providing hard-to-find skills where Progent faces few competitors. Businesses who utilize trusted freelance service providers or who employ in-house support personnel benefit when Progent passes on information about new technology and tested methodologies to make their networks more reliable, secure, and efficient.
Automated Network Monitoring with Microsoft MOM
Progent is one of the only support firms to provide 24x7 system monitoring services powered by Microsoft Operations Manager. This package causes your computer maintenance to be proactive instead of reactive. By revealing potential issues before they cause downtime, system monitoring can save your IT network from painful and expensive availability disruptions.
How Does Our Company Begin Receiving Remote Technical Help from Progent?
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's online support programs, contact Progent at 888-412-5546 or email Progent at information@progent.com. If you have an urgent need for IT support, visit Immediate Urgent Support.
Medium-size companies can enjoy all the advantages of MOM and have quick access to Progent’s Microsoft and Cisco qualified network support professionals. Thanks to Progent's economically priced IT support packages, medium-size organizations can choose a basic MOM-based co-sourcing service program with server monitoring, proactive alerts, comprehensive reporting, Help Desk Call Center, and online service. For companies with mission-critical environments who need non-stop networking, Progent can provide a comprehensive 24x7 outsourcing package. Progent supports MOM 2005 and Microsoft Operations Manager 2000 to provide medium-size company networks enterprise-class availability, security and productivity.
Progent can supply companies in the San Francisco Bay Area and select cities nationally with a consultant with knowledge of the latest improvements in Microsoft Office Word. A consultant from Progent's Experts Team can help you incorporate Microsoft Word's powerful components into the operations of your business, assist with designing templates and developing convenient macros, or provide individual training to keep your business up to speed on Microsoft Word. Progent's staff consultants can help your business build and manage a safe, reliable IT system infrastructure to run your Microsoft Word solutions.
Our compensation model is based on revenue sharing, so just like being an independent consultant, your income is entirely tied to your generated revenue. Some of our consultants focus on quality of life and elect to work at a more relaxed pace, using our self-determined calendar to pursue individual enthusiasms such as mountain biking, car racing, skiing, surfing, travel, or sharing private time with family and friends. Other consultants use the opportunity to earn big bucks via hard effort and extended hours. Progent fully supports both sides of the spectrum and any point in the middle.
Progent offers access to Cisco switches experts to deliver seasoned infrastructure design and troubleshooting services for information networks built on Cisco switching products. Cisco switches implement exceptional Quality of Service to help ensure that network traffic is classified and prioritized, and that bottlenecks are avoided. Configuration of QoS for a Cisco switch is greatly simplified through auto-QoS, a feature that finds Cisco IP phones and automatically configures the switch for the appropriate classification and egress staging. This streamlines traffic prioritization and system throughput without forcing your IT department to implement a complex switch program. Through the Cisco Catalyst switches for small and midsized businesses, Cisco enables customers to realize the full benefits of putting intelligent services into their networks. A Cisco network switch makes it possible to install capabilities that make the network environment highly available to accommodate time-critical tasks, scalable to accommodate growth, secure enough to guard sensitive information, and capable of classifying and managing traffic. Progent’s Cisco-certified network professionals can show you how to choose and install a Cisco Ethernet switch to optimize your system's throughput and reliability.
MS Live Communications Server delivers IM and Real Presence as part of a scalable, enterprise-grade solution featuring enhanced protection, transparent compatibility with popular Microsoft products, an expandable, industry-standard development environment, and compliance with regulatory mandates such as HIPAA, SOX, and GLB. Your organization can realize cost savings and improved operational efficiencies, increased worker productivity, and better IP protection with this simple-to-administer, highly available IM platform. Successful deployments of Live Communications Server require careful planning and consideration prior to roll out. Progent's Microsoft-authorized consultants can deliver the skill needed to realize all the benefits of Live Communications Server across your entire organization.
Speakeasy is a nationwide provider of broadband data VoIP solutions. Speakeasy provides a broad variety of data services such as Speakeasy DSL, ADSL, Full T1, and Dedicated Line services. In addition, Speakeasy Hosted provides Voice over IP PBX solutions. Progent has an agent relationship with Speakeasy and is an authorized Microsoft Gold Certified Partner and a Cisco Systems Partner with the expertise to help you incorporate Speakeasy carrier services to build a world-class, integrated communications solution on a small-business budget.
If your office network mixes Sun Solaris platforms with MS Windows, Progent can assist you to incorporate your computers into a unified network that permits all your OS platforms to run side by side for simple administration, seamless dataflow, high dependability, superior performance, and strong security. Progent's Solaris and MS Windows integration support services include network infrastructure integration and service, consulting for Microsoft Windows services for UNIX (SFU), remote network monitoring and administration, online network help and troubleshooting, on-site technical support, and help desk services.
Progent’s Microsoft qualified consultants provide small and midsize businesses experienced consulting services for Microsoft Operations Manager (MOM 2005) and MOM 2000. Microsoft Operations Manager 2005 offers extensible and expandable enterprise-class operational management by featuring comprehensive event management, 24x7 monitoring and threshold alarms, reporting and tendency profiling, and system and program-specific intelligence and routines to improve the manageability of Windows Server System networks. Through internal application intelligence, Microsoft MOM 2005 allows you to isolate your system reliability issues before they grow into crises, increase the efficiency of your network operations via actionable best practices, and support your network operations and senior management by sharing key service level and capacity data. Progent’s MOM consulting experts have broad field-proven familiarity with MOM 2000 and MOM 2005 and can help your business install and customize MOM in order to maximize the reliability and productivity of your IT network.
Progent's expert consultants can show you how to define and deploy an efficient in-place Exchange Server 2007 migration plan that minimizes network disruption, simplifies ongoing service requirements, and makes your Exchange 2007 Server easy to administer. For complicated multi-server or multi-site upgrades, Progent offers the background to finish your project quickly and affordably. Progent's Exchange 2007 help, troubleshooting, and consulting offerings include assistance with the configuration of outside vendor add-ons to Exchange 2007 Server and the design of unified messaging implementations powered by Microsoft Exchange Server 2007.
Problem Escalation Through Teamwork Security Consulting Company Network Outsource
Progent’s team of Microsoft and Cisco qualified consultants average more than a decade of hands-on professional experience, at the forefront of network support, performing a broad variety of technical tasks for an extensive mix of businesses. Each Progent consultant shares a refined collection of personal best practices which are combined into company-wide best practices standards that Progent teaches its support staff. This guarantees that you get not just world-class technical help, but also a support engineer with field-tested approaches for using computer knowledge to solve actual network problems efficiently.
NextWeb offers high-speed fixed wireless connectivity that can be set up in days instead of a month. NextWeb offers a selection of wireless data services such as NextWeb wireless T1, wireless DS3, and special event wireless Internet access. Progent has an agency agreement with NextWeb and is an authorized Microsoft Gold Certified Partner and a Cisco Systems Partner with the skill to show you how to incorporate NextWeb wireless broadband services to build an enterprise-class, integrated communications infrastructure on a realistic budget.
Progent's Microsoft certified support team can help you design and deploy a smooth in-place Microsoft Exchange 2007 upgrade strategy that minimizes network downtime, reduces long-term service demands, and makes your Exchange Server 2007 easy to manage. For complicated multiple server or multi-site migrations, Progent has the experience to finish your project quickly and affordably. Progent's Microsoft Exchange Server 2007 support, troubleshooting, and design offerings include expertise with the configuration of outside vendor add-ons to Exchange 2007 Server and the design of unified messaging implementations powered by Microsoft Exchange Server 2007.
Progent's certified Microsoft Windows 2000 consulting staff can help you optimize the capability of your existing Windows 2000 Servers and can streamline network management, provide tech support and repair, and strengthen security. Progent can also help you design, rationalize, and implement a strategy to upgrade from Windows Server 2K to Microsoft Windows Server 2003. Progent is experienced in designing pilot installations to eliminate the technical risk involved with migrating to Windows 2003 Server by identifying potential hardware and application compatibility issues.
