Immediate Remote Support for Winston-Salem Information Networks
Urgent Remote Consulting for Winston-Salem NetworksFor companies located in Winston-Salem or anywhere in the state of North Carolina, Progent provides online technical support for information systems powered by Microsoft Windows, Cisco, Mac, or Linux platforms. Progent's Microsoft qualified professionals have provided online troubleshooting to businesses in all 50 states in the United States. (Check out recommendations from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE-certified network specialists to solve challenging infrastructure issues, plus the assistance of CISA and CISM-certified security engineers to help with advanced security architecture and diagnostic jobs.

Progent's remote technical support experts provide exceptional value because they possess the practical experience and have access to the sophisticated technology necessary to resolve most network issues quickly. This lowers direct expenses because solutions use up minimal chargeable minutes. Online support also avoids the cost of sending an engineer to your site. Your organization benefits additionally in indirect costs by minimizing or eliminating network downtime and related costs stemming from business discontinuity, disgruntled clients, idle workers, and de-focused management. Progent's extensive remote consulting experience is especially helpful for businesses that are dependent on public clouds for critical network infrastructure or software like Azure, Amazon AWA, or Exchange Online, where on-premises tech support may not be an alternative.

Progent's billing policy for online support is structured to stretch your network support investment. Progent charges per minute for phone consulting, so you are charged just for the services that you receive. Unlike typical online support organizations, Progent requires no service activation fee or minimum payments. Progent's one-minute billing unit and simple policy for billing eliminate scenarios where quick repairs manage to end up as large invoices. Progent's penchant for disposing of technical issues efficiently means your business spends less cash.

Progent's Online Consulting and Technical Support Expertise
Through years of experience, Progent has fine tuned an array of customized technologies and field-tested methodologies which permit the maximum degree of efficiency for remote consulting and repair for computer networks of any size. Progent offers protected VPN support for VPN gateways from a variety of popular sources such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology allows the staff of Progent's remote service group to communicate with your company's network remotely without compromising network security.

Progent's proven customer support database system maintains detailed documentation describing the service that Progent's customers have been provided. Progent's authorized consultants have access to the specifics of all help rendered to each Progent client by every consultant. This archive of issues and repairs is organized as a quickly accessible proprietary knowledge base that permits Progent's remote support professionals to share their knowledge company-wide to make sure that the value of Progent's support services improves over time. Progent's advanced certifications and close partnerships with important vendors such as Cisco and Microsoft open up other massive support databases and allow priority response from manufacturers' internal product engineers with the result that Progent's online service specialists can come up with the most efficient solutions quickly.

Remote support available from Progent to businesses in Winston-Salem and throughout the state of North Carolina include:

Additional Support Services Offered by Progent
Progent offers the services of seasoned remote consulting professionals for special information technology projects. Billing rates for ongoing consulting tasks are determined based on the qualifications of the engineers involved. Progent's background in these special fields of information technology allows customers to execute critical projects economically and on schedule. Progent's project-based remote consulting solutions include:
  • Call Center Support
    Progent's Call Center service offerings for businesses with networks based on Windows, Cisco, Mac OS X, or UNIX/Linux products include comprehensive Call Center outsourcing, virtual Help Desk services, and Call Center process consulting. Progent's Call Center outsourcing support services are intended for companies who don't have the resources to assemble and manage an in-house Call Center but who need quick access to a reliable Help Desk with professional phone assistance as well as the expertise to escalate the most challenging tasks to high-level engineers.

    Progent's Help Desk Call Center consulting support can aid you in establishing an effective new Call Center or revamping your established one, selecting or customizing Help Desk Call Center application software to meet the unique requirements of your business, or providing occasional phone support staff to reinforce your internal Help Desk resources during high-demand situations such as software migrations, mass updates, or installing brand new applications.

    Progent's Help Desk Call Center team of seasoned network professionals provides your workers in Winston-Salem or anywhere in the state of North Carolina instant contact with an efficient support resource with substantial background delivering phone consulting and remote troubleshooting for networks powered by Microsoft Windows, Cisco, Apple Mac, or UNIX/Linux technology. Progent's charter is to earn the Call Center the reputation as a significant contributor to company performance, and Progent's target is to resolve rather than merely track technical issues.

  • Business Applications Services: Education, Custom Development, and Troubleshooting
    Progent's Applications Experts Group offers online and in-depth engineering support and education in specific business application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also offers consulting, customization, and education for popular Microsoft applications such as CRM, MS Project, MS Word, and MS Excel. To learn more information about Progent's expertise, programming, and training services, visit Progent's Applications Experts Group.

  • Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    Email Guard is Progent's email filtering and encryption solution that incorporates the services and infrastructure of leading data security companies to deliver centralized management and comprehensive security for your inbound and outbound email. The powerful architecture of Progent's Email Guard integrates cloud-based filtering with an on-premises gateway device to provide advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based threats. The cloud filter serves as a first line of defense and keeps most unwanted email from reaching your security perimeter. This reduces your exposure to inbound threats and saves network bandwidth and storage space. Email Guard's on-premises gateway device provides a deeper level of analysis for inbound email. For outbound email, the onsite gateway offers anti-virus and anti-spam protection, protection against data leaks, and email encryption. The onsite security gateway can also help Microsoft Exchange Server to monitor and safeguard internal email that originates and ends within your security perimeter. Find out more about Progent's Email Guard Spam Filtering, Virus Defense, Content Filtering and Data Loss Protection.

  • ProSight Active Security Monitoring Next Generation Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes next generation behavior-based analysis technology to guard endpoint devices as well as servers and VMs against modern malware attacks like ransomware and file-less exploits, which easily get by legacy signature-based anti-virus products. ProSight ASM protects local and cloud-based resources and offers a single platform to manage the complete threat lifecycle including filtering, identification, containment, remediation, and forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight DPS Managed Cloud Backup
    ProSight Data Protection Services provide small and mid-sized businesses a low cost end-to-end solution for secure backup/disaster recovery (BDR). For a flat monthly price, ProSight Data Protection Services automates and monitors your backup processes and enables fast recovery of critical files, apps and virtual machines that have become lost or damaged as a result of component breakdowns, software glitches, natural disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's cloud backup consultants can provide world-class support to configure ProSight DPS to to comply with regulatory requirements such as IPPA, FIRPA, PCI and Safe Harbor and, when needed, can assist you to recover your critical information. Read more about ProSight Data Protection Services managed cloud backup.

  • Centralized and Streamlined Administration of Hybrid Cloud Networks
    System Center 2016 unifies and automates the management of hybrid cloud environments by offering advanced support for Windows Server 2016 servers, Windows 10; seamless integration of mixed-OS networks that include various Linux distributions, Hyper-V and VMware vSphere; and expanded public and private cloud support such as tighter integration with Intune for Apple iPhone and Android smartphone management plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consultants offer world-class remote and onsite support for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist your business to plan and install a new implementation of Microsoft System Center 2016, expand or optimize your current one, upgrade efficiently from an earlier release of System Center, or troubleshoot your System Center environment.

  • Online IT Infrastructure Monitoring and Reporting Services
    Progent offers organizations in Winston-Salem, or anywhere in the state of North Carolina, online hybrid network monitoring and reporting by providing System Center Operations Manager (SCOM) consulting and System Center 2012 Operations Manager (SCOM 2012) support. Progent can tune Operations Manager for your environment so that your IT support is proactive rather than reactive. By exposing possible problems before they evolve into full-scale emergencies, proactive monitoring can head off stressful and costly service crises. Progent can also provide help with system monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or Mac OS X networks, Microsoft Windows networks, or environments that support a mix of platforms.
How Your Winston-Salem Company Can Contact Progent's Online Service Professionals
To contact Progent about urgent online help with Microsoft, Mac OS X, or Linux/UNIX environments, visit Progent's Nationwide Remote Support, telephone 1-800-993-9400, or go to Contact Progent. For businesses and new ventures in Winston-Salem or anywhere in the state of North Carolina, Progent's phone-based computer support engineers can provide expert and cost-effective IT support the moment your company has to have it. Long experience offering remote technical assistance has led to Microsoft Gold certification for Progent's team of engineers and has allowed Progent to acquire world-class troubleshooting skills and to refine online access technology to repair computer problems quickly while eliminating the expense and lost time that comes with on-premises support calls.

Even if your Winston-Salem organization has a local independent consultant or maintains an in-house organization that can handle typical network issues, Progent’s Microsoft certified engineers can offer a convenient and transparent remote expansion of your on-site resources for situations when your usual service personnel either don't have the availability or the experience to deal with sudden network crises or particularly challenging integration projects.

Features of Progent's Online Computer Services for Winston-Salem
Progent's online support, Internet-based repair, network security consulting, and network management services give businesses in Winston-Salem or throughout the state of North Carolina the greatest leverage for your support budget. Whether you need occasional telephone support and remote troubleshooting or full-time Help Desk outsourcing services and network management, Progent's professionals can provide your organization world class IT support while allowing you to avoid the expense and hassle of carrying a full-service internal IT staff. Highlights of Progent's National Remote Support program include:

  • Fast Telephone Access to Microsoft Qualified Experts
    Progent's staff of Microsoft-certified engineers can provide fast and affordable expertise to businesses in Winston-Salem and is also ideal for customers in geographic areas of North Carolina that lack technicians with proven expertise supporting Microsoft's current line of server platforms. All Progent engineers have over 10 years of background integrating Microsoft solutions. As a Microsoft Gold Partner support firm, Progent has the advantage of a broad selection of Microsoft support tools, service information, and continuing training.

  • Per Minute Billing to Reduce Costs
    Progent offers remote help on a by-the-minute billing plan, so you are billed only for the support you use. Progent asks for no minimum fee for phone help and asks for no monthly retainer for support services provided during normal working hours. This saves you from paying big invoices for quick fixes.

  • Access to Cisco Network Design Specialists
    As a Certified Partner for Cisco, Progent offers access to authorized professionals with expertise in designing, deploying, and supporting networking environments based on Cisco technology. Progent can offer a CCIE or CCNP to show you how to build fast, high-availability, and secure connectivity for wireline and wireless networking.

  • Application Experts Team
    Progent's core consulting services include technology integration, MS Exchange consulting, system security planning, and Help Desk outsourcing support. Progent's Experts group can provide world-class consulting support in specific business applications. Support available from the Application Experts Team covers:
    Dynamics GP/Great Plains Consulting and Customization
    MS Project Expertise
    Office Excel and Office 365 Excel Technical Support and Programming
    Office Word and Microsoft Office 365 Word Support
    Business Information (BI) Reporting Development and Training
    UNIX, Linux and Sun Solaris Integration
    Microsoft SQL 2016 Software Programming and SQL Server 2014 Software Programming and Troubleshooting
    Oracle Project Management and Application Development
    MySQL Management and Software Development
    Apple Macintosh Consulting
    Amazon MWS Application Development

    By providing a full service centralized source for network generalists and specialists, Progent is able to deliver fast, affordable, and comprehensive information technology solutions that fit the unique requirements of your business.

  • Sophisticated Online Connectivity Software
    Protected remote access permits Progent's service experts to observe precisely what your users see. This makes it easier to find quick solutions to problems that might otherwise require an expensive onsite visit. Sophisticated online access tools and expert engineers together allow Progent to resolve most network issues rapidly and economically. Progent is an industry leader in online support and remote network tracking.

  • Support for Popular VPN Gateways
    Progent supports secure VPN access for gateways from major VPN vendors such as Microsoft, Cisco, Sonicwall and CheckPoint. Secure VPN remote connectivity allows the engineers at Progent's Technical Response Center to access your system remotely without jeopardizing system security.

  • 24-hour Service for High System Uptime
    For organizations with line-of-business applications, Progent offers optional round-the-clock remote technical services. Used in conjunction with automated 24x7 server monitoring based on Microsoft System Center Operations Manager, this offering can help ensure high system availability.

  • Help Desk Outsourcing
    Progent's Help Desk Call Center services are designed specifically for budget-constrained companies whose workers need immediate access to a Help Desk service with effective phone support and full escalation ability.

What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Gold Partner consulting firm and Progent's staff size, breadth of technical background, fine tuned remote support tools, and familiarity with enterprise networking enable businesses to escape the pitfalls of exclusive dependence on smaller service firms, individual freelance service providers, or limited in-house resources.

Progent stands out by offering:

  • In-depth Expertise in Microsoft's Complete Range of Server Platforms
    Progent offers world-class expertise for Microsoft’s powerful server platforms with services such as Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 migration and deployment consulting, Windows Server 2008 R2 migration, Windows 2003 upgrades, Microsoft Exchange 2016 Server planning and deployment, Exchange Server 2013 consulting, Exchange Server 2010 management, Microsoft Exchange 2007 Server and Microsoft Exchange 2003 Server upgrades, plus SQL Server 2016 upgrades, SQL Server 2014 consulting support, and SQL 2012 management support.

  • Value Pricing
    Progent's pricing policy is to bill for online support and on-premises help per minute. Consequently, you are charged just for delivered support. Progent does not impose a more expensive rate for after-hours or urgent service, and within California or in regions where Progent offers on-premises support, Progent does not charge for travel except for emergency support where on-site time is less than four hours. Also, Progent applies no startup fee and asks no monthly commitment for services provided during normal business hours. Many service firms demand substantial minimum payments or charge for every fifteen minutes or longer. Progent's one-minute granularity avoids big invoices for quick fixes so you will not be forced to permit simple problems to stay unaddressed.

  • Complete Documentation of IT Services
    Progent has developed a sophisticated support reporting system that records and formats complete documentation for all billed services. Unlike some independent consultants or small service organizations who provide minimal documentation or details of tasks performed, each service provided by Progent is tracked by comprehensive documentation. Every Progent consultant has access to the support reports sent by each consultant to every customer. The discipline of detailing and organizing service activity allows more efficient service and eliminates a variety of typical misfortunes such as when a service client is effectively held hostage to a consultant who refuses to release the keys to the kingdom.

  • Automated Server Monitoring with MS Operations Manager
    Progent is one of the only support firms to provide round-the-clock remote monitoring services based on Microsoft System Center Operations Manager. Microsoft Operations Manager causes your network support to be proactive instead of reactive. By anticipating possible problems before they result in lost productivity, network monitoring can keep your information network from painful and costly availability losses.
How Does Our Company Begin Receiving Remote Computer Support from Progent?
To initiate Progent's online help offerings or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network help, go to Immediate Technical Support.

© 2002- 2017 Progent Corporation. All rights reserved.