Immediate Remote Support for Winston-Salem Networks
Urgent Phone Support for Winston-Salem NetworksFor organizations located in Winston-Salem or anywhere in North Carolina, Progent provides online help for information systems based on Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft qualified professionals have delivered online troubleshooting to businesses in every state in the United States. (Check out testimonials from Progent's clients.) Progent also can furnish the consultation services of Cisco CCIE network specialists to handle complex networking problems, as well as the assistance of CISA and CISSP-certified cybersecurity experts to help with high-level security design and troubleshooting jobs.

Progent's remote technical support experts provide exceptional leverage because they possess the real-world background and have access to the advanced technology necessary to resolve most information system issues rapidly. Efficient support reduces immediate costs since solutions require fewer billable minutes. Remote help also avoids the expense of dispatching a consultant to your location. Your organization benefits additionally with incidental expenses by minimizing or eliminating system outages and related losses stemming from business disruption, upset customers and vendors, unproductive workers, and de-focused executives. Progent's extensive online technical support expertise is especially helpful for organizations that are dependent on public clouds for critical network infrastructure or software such as Azure, Amazon AWA, or Exchange Online, where on-premises support may not be an alternative.

Progent's billing model for online support is designed to stretch your network support investment. Progent charges on a per-minute basis for phone consulting, so you pay only for the services that you actually get. In contrast to typical remote service organizations, Progent asks for no initialization fee or minimum job duration. Progent's per-minute granularity and clean model for billing prevent scenarios where fast solutions manage to turn into large invoices. Progent's penchant for disposing of technical issues quickly means you spends less money.

Progent's Remote Consulting and Troubleshooting Expertise
Over the years, Progent has refined a collection of customized technologies and field-tested processes that ensure the maximum level of efficiency for remote help and repair for information networks of all sizes. Progent provides protected VPN support for VPN gateways from multiple leading sources such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access enables the experts of Progent's Technical Response Center to interface to your network remotely without breaching corporate security.

Progent's proven service reporting system includes detailed histories describing all service that Progent's customers have received. Progent's authorized engineers have access to the specifics of services rendered to each client by every engineer. This history of anomalies and solutions is organized as an easily retrievable proprietary database that allows Progent's remote support engineers to share their experiences company-wide to make sure that the effectiveness of Progent's support grows daily. Progent's extensive list of accreditations and close associations with important technology companies such as Cisco and Microsoft open up other extensive support knowledge bases and permit priority access to manufacturers' in-house support staff with the result that Progent's remote service specialists are able to arrive at the most efficient solutions promptly.

Online services available from Progent to businesses in Winston-Salem and anywhere in the state of North Carolina include:

Progent's ProSight Flat-rate Managed Services for Small and Medium Size Businesses
Progent provides a selection of affordable, flat-rate services intended to enable small and mid-size organizations to benefit from the same advanced IT solutions deployed by many of the industry's top enterprises. The ProSight series of network monitoring and management services addresses all critical facets of modern networking such as email content filtering, behavioral-based threat defense, automated backup/recovery, network infrastructure monitoring and management, VM cloud hosting, and network resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes cutting edge behavior-based analysis technology to guard endpoint devices as well as physical and virtual servers against new malware assaults such as ransomware and file-less exploits, which routinely get by traditional signature-matching AV tools. ProSight ASM safeguards on-premises and cloud resources and provides a unified platform to manage the complete threat progression including protection, identification, containment, cleanup, and post-attack forensics. Key features include one-click rollback with Windows VSS and automatic system-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection services deliver economical in-depth security for physical and virtual servers, desktops, smartphones, and Exchange Server. ProSight ESP uses adaptive security and advanced machine learning for continuously monitoring and responding to security assaults from all attack vectors. ProSight ESP offers firewall protection, intrusion alarms, device control, and web filtering through leading-edge tools packaged within one agent managed from a single console. Progent's data protection and virtualization experts can assist you to plan and implement a ProSight ESP environment that meets your organization's unique needs and that helps you prove compliance with legal and industry information security standards. Progent will help you specify and implement policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that require urgent attention. Progent's consultants can also help your company to set up and verify a backup and restore solution like ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized businesses an affordable and fully managed service for reliable backup/disaster recovery (BDR). Available at a fixed monthly rate, ProSight DPS automates your backup activities and enables rapid recovery of critical files, applications and virtual machines that have become unavailable or corrupted as a result of component failures, software glitches, disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware images. Critical data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's backup and recovery specialists can deliver advanced support to configure ProSight Data Protection Services to be compliant with regulatory requirements like HIPPA, FIRPA, PCI and Safe Harbor and, whenever needed, can assist you to recover your business-critical data. Read more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the infrastructure of leading data security companies to deliver web-based management and world-class protection for your inbound and outbound email. The powerful structure of Email Guard managed service integrates cloud-based filtering with an on-premises gateway device to provide complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne threats. Email Guard's cloud filter serves as a first line of defense and keeps the vast majority of unwanted email from making it to your network firewall. This decreases your vulnerability to external threats and saves system bandwidth and storage space. Email Guard's onsite security gateway device adds a further layer of inspection for incoming email. For outgoing email, the local gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local security gateway can also help Microsoft Exchange Server to monitor and safeguard internal email that stays within your security perimeter. For more details, visit ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for smaller businesses to map out, track, enhance and troubleshoot their networking hardware such as switches, firewalls, and wireless controllers plus servers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network diagrams are always current, copies and manages the configuration of almost all devices connected to your network, monitors performance, and sends alerts when issues are detected. By automating complex management and troubleshooting activities, ProSight WAN Watch can knock hours off ordinary chores such as network mapping, expanding your network, locating appliances that need critical software patches, or resolving performance problems. Find out more details about ProSight WAN Watch network infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses advanced remote monitoring and management technology to keep your IT system operating at peak levels by checking the health of vital assets that drive your business network. When ProSight LAN Watch uncovers a problem, an alert is sent automatically to your specified IT management personnel and your assigned Progent engineering consultant so any potential problems can be resolved before they can disrupt your network Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a protected fault tolerant data center on a high-performance virtual host configured and managed by Progent's network support professionals. With the ProSight Virtual Hosting service model, the client owns the data, the OS software, and the apps. Since the system is virtualized, it can be moved immediately to a different hardware solution without requiring a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, find and protect data related to your network infrastructure, procedures, applications, and services. You can instantly find passwords or IP addresses and be alerted automatically about upcoming expirations of SSL certificates ,domains or warranties. By cleaning up and organizing your network documentation, you can save as much as half of time spent searching for vital information about your IT network. ProSight IT Asset Management includes a centralized location for storing and sharing all documents related to managing your business network like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and associating IT information. Whether youíre planning improvements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the information you require as soon as you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable way for small and medium-size businesses to get an unbiased evaluation of the health of their network. Based on some of the top remote monitoring and management (RMM) tools in the industry, and supervised by Progent's world-class team of IT experts, ProSight Network Audits show you how closely the deployment of your essential infrastructure devices conform to leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate benefits such as a cleaner Active Directory system. Both versions also include one year of state-of-the-art remote network monitoring and management. Benefits can include simpler network management, better compliance with government and industry security requirements, higher utilization of network assets, faster problem resolution, more reliable backup and restore, and higher availability. See more about ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service based on a brief interview with a Progent backup/recovery expert. The interview is intended to evaluate your company's preparedness either to block or recover quickly from a ransomware incident. Progent will work with you directly to gather information concerning your existing security profile and backup platform, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can follow industry best practices to deploy an efficient AV and backup/recovery system that meets your company's requirements. For additional information, see The ProSight Ransomware Preparedness Report.

Additional Consulting Programs Offered by Progent
Progent can provide the skills of seasoned remote consulting professionals for contract information technology projects. Billing charges for longer-term development or consulting tasks are determined based on the qualifications of the engineers involved. Progent's background in these special areas of computer technology allows clients to complete major projects within budget and on time. Progent's special remote consulting solutions include:

  • Help Desk Call Center Services
    Progent's Help Desk Call Center support alternatives for organizations with networks based on Windows, Cisco, macOS and OS X, or UNIX/Linux platforms include full-service Help Desk Call Center outsourcing, virtual Helpdesk support services, and Helpdesk consulting. Progent's Help Desk outsourcing services are intended for companies who lack the money or time to assemble and manage an in-house Help Desk Call Center but who want fast response from an effective Help Desk with professional phone assistance as well as the technical depth to escalate complex tasks to high-level consultants.

    Progentís Virtual Help Desk Call Center is intended for larger businesses and operates as a transparent supplement to your established Helpdesk staff. Progent's Virtual Help Desk can serve as a an escalation option to handle the most difficult network problems, or be available in hectic circumstances when your other resources are swamped.

    Progent's Help Desk team of veteran information technology consultants offers your computer users in Winston-Salem or anywhere in the state of North Carolina quick assistance from a dependable support group with years of experience providing telephone-based consulting and online troubleshooting for IT systems powered by Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's concentration is to earn the Call Center recognition as a key driver of business efficiency, and Progent's intent is to resolve rather than merely report network problems.

  • Business Applications Support: Education, Custom Development, and Problem Solving
    Progent's Applications Experts staff provides phone-based professional engineering expertise and training in special business application areas that include ERP, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also can deliver consulting expertise, custom programming, and training for Microsoft business applications including CRM, Office Project, Microsoft Office 365 Word, and Office 365 Excel. To find out more concerning Progent's consulting, custom development, and education offerings, visit Progent's Applications Experts Team.

  • Unified and Automated Administration of Hybrid Cloud Networks
    System Center 2016 unifies and automates the management of hybrid cloud environments by offering comprehensive support for Windows Server 2016 servers, Windows 10; cohesive integration of heterogeneous networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and expanded cloud support including closer integration with Intune for Apple iPhone and Android smartphone administration plus built-in integration with Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consultants offer advanced online and onsite support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist organizations of any size to design and configure a new deployment of System Center 2016, expand or tune your current one, upgrade smoothly from an earlier version of System Center, or debug your System Center solution.

  • Remote Hybrid Network Monitoring and Reporting Support
    Progent can deliver organizations in Winston-Salem, or anywhere in the state of North Carolina, online hybrid network monitoring by providing Microsoft System Center Operations Manager expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can adapt SCOM to suit your environment so your network maintenance is proactive and automated. By uncovering possible trouble spots before they evolve into full-scale emergencies, remote monitoring can avoid stressful and costly information system breakdowns. Progent can also assist with network monitoring tools such as Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or macOS and OS X systems, Microsoft Windows environments, or environments based on multiple operating systems.
How Your Winston-Salem Business Can Contact Progent's Online Support Experts
To contact Progent about emergency remote expertise with Windows, macOS and OS X, or Linux computer systems, visit Progent's Nationwide Phone-Based Help, call 1-800-993-9400, or visit Contact Progent. For companies and new businesses in Winston-Salem or throughout the state of North Carolina, Progent's online computer support specialists can deliver effective and affordable IT support the moment your company has to have it. More than 15 years of delivering remote tech support has led to Microsoft Partner status for Progent's team of engineers and has allowed Progent to acquire world-class troubleshooting capability and to fine tune remote access technology to repair IT problems quickly while eliminating the cost and lost productivity associated with on-site service calls.

Even if your Winston-Salem organization has a local freelance consultant or employs a full time organization that know how to deal with the majority of network issues, Progentís Microsoft certified consultants are available to offer a convenient and seamless virtual extension of your local resources in cases when your regular service personnel either lack the time or the experience to address unexpected network emergencies or particularly complicated integration problems.

Benefits of Progent's IT Support for Organizations in Winston-Salem
Progent's remote network troubleshooting services allow your Winston-Salem company to enjoy the benefits of immediate, expert IT support without the cost of maintaining an in-house IT organization. Your network will derive added strategic value by being more reliable, productive, and secure. Advantages to your company include:

  • Seamless remote extension of your on-site support resources
    With most offices in Winston-Salem and throughout North Carolina, nearby computer service resources, whether made up of independent consultants or an internal maintenance staff, can take care of typical network issues. However, IT crises might spring up when your regular resources are overstretched or unavailable, and some trouble may be associated with IT products that is beyond the scope of your local service technicians. In these instances, Progent's on-call service specialists offer a convenient, fast, and economical way to augment your local help and to convey useful knowledge to improve your capability to handle downstream problems locally.

  • Less Dependence on Freelance Consultants
    For network support, smaller offices commonly depend on independent freelance consultants. Although freelance service people have less overhead than big support companies and can afford to charge lower rates, they are sometimes overextended, making it impossible to respond quickly to crisis situations. If a freelance service provider is busy with another customer, ill, on vacation, or in class, the lack of fallback help may require your company to wait for help during an emergency. As your company expands, network unavailability and trouble with vital applications are more expensive. The budget you thought you were saving on a freelancer can be eaten up quickly by lost productivity. Progent provides a dependable source of backup service expertise to make sure your network is always up and running.

  • Create a Scalable Basis for Smooth Expansion
    Organizations often begin with an information system created on a modest budget. Lacking a robust framework, band-aid fixes often get thrown on top of a weak foundation. As a company grows, reliability and scalability issues can hinder the success of the organization. These poorly designed systems require careful analysis, intelligent long-term planning, and extensive technical knowledge to evolve to a network infrastructure able to offer the stable foundation to meet critical business requirements and simplify downstream expansion.

  • Interact with Solution Providers Instead of Technology Vendors
    Smaller businesses need guidance and technical education to negotiate an increasingly complex maze of product options available for accelerating business success and enhancing efficiency. They hardly need a network engineer who is motivated to resell a specific vendor's technology. Network consulting and product sales can lead to a scenario where the proposed solution is built around a predetermined technology instead of the true needs of a client. Progent avoids these dilemmas by offering just services instead of products. This allows Progent to match IT expertise with the real interests of clients.

How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Certified Partner support company and Progent's staff size, range of IT background, fine tuned remote support tools, and understanding of enterprise networking allow companies to escape the limitations associated with excessive dependence on smaller service firms, independent freelance service providers, or over-stretched in-house resources.

Progent adds value by offering:

  • In-depth Knowledge of Microsoft's Full Line of Servers
    Progent offers world-class expertise for Microsoftís popular server products with services such as Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 planning and deployment support, Windows Server 2008 support, Microsoft Windows 2003 Server upgrades, MS Exchange 2016 migration, Exchange Server 2013 integration, Exchange 2010 Server management, Exchange 2007 Server and Microsoft Exchange 2003 Server upgrades, plus Microsoft SQL Server 2016 integration and development, Microsoft SQL Server 2014 consulting support, and Microsoft SQL 2012 maintenance.

  • Value Pricing
    Progent's pricing model is to charge for phone support and in-person help per minute. Consequently, you are charged exclusively for delivered services. Progent does not demand a more expensive rate for off-hours or urgent support, and within California or in regions where Progent provides on-premises service, Progent does not charge for travel except for emergency support where on-site work is less than 4 hours. In addition, Progent imposes no initialization fee and asks no monthly commitment for services delivered during normal working hours. Many support organizations impose large minimum fees or charge for every quarter hour or longer. Progent's fine granularity avoids big invoices for quick solutions so you will not be tempted to allow minor problems to stay unaddressed.

  • Complete Documentation of IT Services
    Progent has developed a comprehensive support reporting system that stores and organizes complete documentation for all delivered support activities. Unlike some independent consultants or small service firms who offer scant documentation or specifics of services performed, every service provided by Progent is accompanied by comprehensive documentation. Every Progent consultant has use of the support documentation transmitted by every consultant to each customer. The practice of documenting and organizing service records results in more effective service and avoids a slew of typical misfortunes such as when a support client is effectively held captive to a consultant who refuses to release the keys to the kingdom.

  • Automated Server Monitoring with Microsoft Operations Manager
    Progent is one of the only IT service companies to offer 24x7 remote tracking services based on Microsoft System Center Operations Manager. MS Operations Manager allows your computer maintenance to be proactive instead of reactive. By anticipating possible issues before they cause lost productivity, system monitoring can save your information network from painful and costly service losses.
How Does My Business Begin Receiving Remote Network Help from Progent?
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT support, visit Immediate Technical Support.















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