Immediate Online Troubleshooting for Winston-Salem IT Networks
Urgent Online Technical Support for Winston-Salem SystemsFor businesses in Winston-Salem or anywhere in the state of North Carolina, Progent offers online technical support for computer systems based on any mix of Microsoft, Cisco, Mac OS X, or Linux/UNIX technology. Progent's Microsoft certified engineers have delivered remote troubleshooting to businesses in all 50 states in the U.S. (Check out testimonials from Progent's clients.) Progent also offers the expertise of Cisco CCIE-qualified engineers to handle complex networking issues, as well as the assistance of CISSP and CISM-accredited security engineers to help with high-level security architecture and troubleshooting issues.

Progent's remote support experts provide excellent leverage due to the fact that they have the practical experience and are equipped with the advanced tools required to solve most network problems rapidly. Efficient support lowers direct expenses because solutions use up minimal chargeable minutes. Online help also avoids the expense of sending a consultant to your site. Your organization saves even more in incidental expenses by reducing or eliminating network downtime and related losses due to business disruption, disgruntled clients, idle employees, and de-focused management. Progent's advanced remote consulting experience is especially helpful for businesses that depend on public clouds for vital network infrastructure or software like Azure, Amazon Web Service, or Office 365 Exchange Online, where on-premises tech support may not be an alternative.

Progent's billing policy for remote support is designed to stretch your network support dollar. Progent charges on a per-minute basis for phone assistance, so you are billed exclusively for the support that you actually get. Unlike typical remote support companies, Progent requires no startup fee or minimum fees. Progent's per-minute billing unit and clean model for pricing save you from situations where speedy. minor solutions somehow end up as substantial invoices. Progent's penchant for dealing with problems efficiently means your business saves cash.

Progent's Remote Consulting and Troubleshooting Services
Over the years, Progent has refined an arsenal of customized technologies and field-proven processes that promote the maximum level of efficiency for online consulting and troubleshooting for computer networks of all sizes. Progent provides secure Virtual Private Network support for gateways from a variety of leading sources such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology enables the staff of Progent's remote service group to link to your system without violating corporate security.

Progent's advanced service database application includes comprehensive documentation describing all service that Progent's clients have been provided. Progent's authorized consultants have the benefit of the details of support rendered to each customer by every consultant. This database of issues and repairs is organized as a readily retrievable internal knowledge base that allows Progent's online support professionals to share their knowledge company-wide to ensure that the efficiency of Progent's support services improves over time. Progent's extensive list of certifications and formal partnerships with key technology companies including Cisco and Microsoft open up other massive technical support knowledge bases and allow fast response from vendors' internal engineering staff so Progent's remote consulting experts can come up with the best solutions quickly.

Remote technical support services available from Progent to customers in Winston-Salem and throughout the state of North Carolina include:

ProSight Flat-rate Managed IT Services for Small and Mid-size Businesses
Progent offers a selection of budget-friendly, flat-rate managed services designed to allow small and medium-size organizations to utilize the same cutting-edge technology used by many of the industry's leading enterprises. Progent's ProSight portfolio of network management outsourcing services covers all critical facets of modern networking such as email protection, behavioral-based threat defense, automated backup and disaster recovery, and network infrastructure health monitoring. ProSight managed services include:

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of top data security vendors to deliver centralized control and comprehensive protection for all your inbound and outbound email. The powerful structure of Progent's Email Guard integrates a Cloud Protection Layer with a local security gateway device to offer advanced protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-based malware. Email Guard's cloud filter serves as a preliminary barricade and keeps most threats from reaching your security perimeter. This decreases your exposure to external attacks and saves network bandwidth and storage space. Email Guard's on-premises gateway appliance provides a deeper level of inspection for incoming email. For outgoing email, the onsite gateway offers anti-virus and anti-spam filtering, DLP, and email encryption. The on-premises security gateway can also assist Microsoft Exchange Server to track and safeguard internal email traffic that originates and ends inside your security perimeter. For more information, see ProSight Email Guard spam and content filtering.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates next generation behavior analysis technology to guard endpoint devices and servers and VMs against new malware assaults like ransomware and file-less exploits, which routinely get by traditional signature-based anti-virus products. ProSight ASM protects local and cloud-based resources and offers a unified platform to address the entire threat lifecycle including filtering, detection, mitigation, remediation, and forensics. Top capabilities include one-click rollback using Windows VSS and real-time network-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized organizations an affordable and fully managed service for reliable backup/disaster recovery (BDR). Available at a fixed monthly cost, ProSight Data Protection Services automates your backup processes and allows rapid recovery of critical files, applications and virtual machines that have become lost or damaged due to component breakdowns, software glitches, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images. Critical data can be protected on the cloud, to a local storage device, or to both. Progent's cloud backup specialists can deliver world-class support to set up ProSight Data Protection Services to be compliant with regulatory standards such as HIPPA, FIRPA, and PCI and, when needed, can assist you to recover your business-critical data. Learn more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized organizations to map out, track, enhance and debug their connectivity appliances such as routers and switches, firewalls, and wireless controllers plus servers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network diagrams are always current, captures and displays the configuration of almost all devices connected to your network, monitors performance, and generates notices when issues are detected. By automating tedious management and troubleshooting activities, ProSight WAN Watch can cut hours off ordinary tasks such as network mapping, expanding your network, locating appliances that need important software patches, or identifying the cause of performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management (RMM) technology to keep your IT system operating efficiently by checking the state of critical computers that drive your information system. When ProSight LAN Watch detects a problem, an alarm is transmitted immediately to your designated IT management staff and your assigned Progent engineering consultant so that all looming problems can be resolved before they have a chance to impact productivity Find out more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a protected fault tolerant data center on a fast virtual machine host set up and managed by Progent's network support experts. With Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the operating system platforms, and the apps. Because the environment is virtualized, it can be ported easily to a different hosting environment without requiring a lengthy and difficult configuration process. With ProSight Virtual Hosting, you are not tied one hosting service. Learn more details about ProSight Virtual Hosting services.

Additional Consulting Services Available from Progent
Progent can provide the skills of seasoned online consulting professionals for special information technology projects. Billing rates for longer-term development or consulting projects are determined based on the qualifications of the consultants assigned. Progent's experience with these important fields of information technology allows customers to execute critical projects within budget and on schedule. Progent's special online engineering solutions include:

  • Help Desk Expertise
    Progent's Call Center service options for companies with environments that incorporate Microsoft, Cisco, Apple Mac OS X, UNIX, or Linux platforms include comprehensive Help Desk Call Center outsourcing, virtual Help Desk services, and Helpdesk operations consulting. Progent's Help Desk Call Center outsourcing support services are designed for businesses who don't have the resources to build and maintain an in-house Help Desk but who require fast access to a reliable Help Desk Call Center with professional telephone support plus the expertise to escalate the most challenging trouble tickets to advanced engineers.

    Progent's Call Center consulting expertise can guide you in creating an efficient new Help Desk Call Center or enhancing your existing organization, evaluating or customizing Help Desk software products to handle the particular requirements of your corporation, or adding occasional phone support personnel to work with your internal Help Desk resources to handle unusually busy scenarios such as software migrations, major updates, or rolling out new applications.

    Progent's Help Desk staff of seasoned information technology professionals offers your workers in Winston-Salem or anywhere in the state of North Carolina fast contact with a dependable network service resource with extensive experience offering phone help and online diagnostics for networks powered by Microsoft Windows, Cisco, Mac OS X, or UNIX/Linux technology. Progent's focus is to give the Help Desk Call Center recognition as a significant enabler of company productivity, and Progent's intent is to fix and not simply track technical issues.

  • Applications Support: Education, Customization, and Problem Solving
    Progent's Applications Experts Group can supply phone-based and in-depth consulting expertise and training in special application areas including ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also offers consulting expertise, custom programming, and education for Microsoft applications including Microsoft CRM, Project, Microsoft Office Word, and Office Excel. To learn additional information on Progent's consulting, customization, and education offerings, refer to Progent's Business Application Experts Team.

  • Centralized and Streamlined Administration of Hybrid Cloud Networks
    System Center 2016 centralizes and automates the management of hybrid cloud environments by offering comprehensive integration with Windows Server 2016 servers, Windows 10; cohesive integration of heterogeneous networks that incorporate Linux, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support including tighter integration with Microsoft Intune for iPhone and Google Android smartphone management plus native integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consultants offer advanced online and on-premises expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help you to plan and configure a new deployment of System Center 2016, expand or optimize your current one, upgrade smoothly from a previous release of System Center, or debug your System Center solution.

  • Online IT Infrastructure Monitoring Services
    Progent can deliver companies in Winston-Salem, or anywhere in the state of North Carolina, remote IT infrastructure monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM) consulting and System Center 2012 Operations Manager troubleshooting and support. Progent can tune Operations Manager to fit your environment so your computer support is proactive rather than reactive. By detecting emerging trouble spots before they result in full-scale emergencies, remote monitoring can head off inconvenient and costly service failures. Progent can also deploy server and infrastructure monitoring products like Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or Apple Mac environments, Microsoft Windows environments, or networks powered by a variety of operating systems.
How Your Winston-Salem Business Can Contact Progent's Remote Support Experts
To get in touch with Progent about urgent online help with Windows, Mac OS X, or Linux/UNIX computer systems, visit Progent's Emergency Remote Help, call 1-800-993-9400, or refer to Contact Progent. For businesses and startups in Winston-Salem or throughout the state of North Carolina, Progent's phone-based computer support specialists are ready to deliver expert and affordable system help the instant your business has to have it. More than a decade of offering online technical assistance has led to Microsoft Gold Partner certification for Progent's consultants and has enabled Progent to develop high-end troubleshooting skills and to fine tune remote connectivity technology to repair network problems rapidly while avoiding the cost and lost productivity that comes with on-premises service visits.

Even if your Winston-Salem company has a regular freelance consultant or employs an in-house IT staff that can handle common network problems, Progentís Microsoft and Cisco certified engineers are available to offer an easy and seamless virtual expansion of your local resources for situations when your usual service personnel either don't have the bandwidth or the expertise to deal with unexpected network crises or particularly tough integration problems.

Benefits of Progent's Network Help for Offices in Winston-Salem
Progent's remote support services enable your Winston-Salem organization to realize the benefits of timely, world-class network support without the expense of managing an in-house IT organization. Your information system will derive added strategic worth by being more available, productive, and protected. Advantages to your company include:

  • Convenient virtual expansion of your local IT resources
    For most businesses in Winston-Salem and throughout North Carolina, local computer service providers, whether made up of freelance consultants or an in-house maintenance staff, can handle typical network problems. On the other hand, major troubles may spring up when local resources are overstretched or unavailable, and some problems may involve technology that is unfamiliar to your onsite service people. In these situations, Progent's online service professionals give you a convenient, quick, and budget-friendly way to supplement your regular resources and to transfer valuable knowledge to increase your ability to deal with downstream problems locally.

  • Reduced Reliance on Freelance Service Providers
    For IT support, smaller offices commonly rely on independent freelance consultants. Although freelance service people carry less overhead than big support firms and can often charge marginally less, they are sometimes overextended, making it hard to respond quickly to crisis situations. If a freelance consultant is occupied with another customer, ill, on vacation, or in training, the lack of reserve help may force your company to wait for help during an emergency. As your company expands, system downtime and trouble with vital software become more expensive. The budget you thought you were conserving on a freelancer can be eaten up fast by lost productivity. Progent provides an on-call source of backup service expertise to make sure your network is always available.

  • Create a Solid Foundation for Smooth Growth
    Organizations often start with an information architecture created on a modest budget. Without a proper framework, slap-dash fixes often get thrown on top of a shaky foundation. As a company grows, stability and expandability issues can hinder the productivity of the business. These badly built systems need proper assessment, smart strategic planning, and broad-based IT knowledge to upgrade to a network infrastructure able to provide the stable foundation to meet vital business requirements and ease future growth.

  • Interact with Problem Solvers Instead of Product Sellers
    Smaller businesses need guidance and technical training to negotiate an ever more complex array of product options available for promoting business success and improving productivity. Businesses do not need a network consultant who is motivated to resell a specific vendor's technology. Network consulting and product selling can result in a situation where the proposed solution is designed around a predetermined product rather than the genuine requirements of a business. Progent avoids these conflicts of interest by offering only services rather than products. This allows Progent to align technical expertise with the best needs of clients.

What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Gold Partner consulting company and Progent's head count, range of technical knowledge, fine tuned remote support software, and understanding of enterprise networking enable companies to avoid the limitations associated with exclusive dependence on smaller consulting organizations, independent freelance consultants, or over-stretched in-house IT help.

Progent stands out by providing:

  • In-depth Expertise in Microsoft's Full Range of Servers
    Progent can provide in-depth expertise for Microsoftís popular server products with services that include Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 migration and deployment consulting, Microsoft Windows Server 2008 support, Windows 2003 maintenance, Microsoft Exchange 2016 Server migration, Microsoft Exchange 2013 consulting, Exchange 2010 Server management, Microsoft Exchange 2007 Server and Exchange Server 2003 moves, plus SQL Server 2016 upgrades, Microsoft SQL Server 2014 support, and SQL 2012 maintenance.

  • Value Pricing
    Progent's pricing model is to bill for phone service and in-person visits by the minute. As a result, you are invoiced exclusively for received services. Progent does not demand a more expensive rate for after-hours or emergency service, and within California or in regions where Progent offers on-site support, Progent does not charge for travel time except for emergency calls where on-site work is less than 4 hours. Also, Progent imposes no initialization charge and asks no monthly commitment for services provided during normal working hours. Many service firms impose large minimum payments or charge for every fifteen minutes or longer. Progent's fine granularity does away with big bills for fast fixes so you will not be tempted to permit minor problems to stay unaddressed.

  • Information Transfer
    Progent practices knowledge transfer from Progent's consultants to clients. By educating customers to resolve problems that are within their comfort zone, Progent is able to focus on providing high-value skills where Progent has little competition. Businesses who utilize familiar independent service providers or who maintain in-house IT personnel benefit when Progent passes on knowledge about critical technology and proven methodologies to make their IT environments more reliable, protected, and efficient.

  • Automated Network Monitoring with MS Operations Manager
    Progent is one of the only support firms to provide 24x7 network monitoring services powered by MS Operations Manager. MS Operations Manager allows your computer support to be proactive instead of reactive. By uncovering possible problems before they cause downtime, system monitoring can save your information network from stressful and expensive availability disruptions.
How Does Our Company Begin Getting Remote Computer Help from Progent?
To initiate Progent's online help offerings or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT support, go to Immediate Online Support.

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