UNIX, Linux, Sun Solaris, Mac OS X Phone-based Support for
Winston-Salem Small Company IT Networks
For small and midsize businesses in Winston-Salem or anywhere in the state of North Carolina, Progent offers round-the-clock phone help for networks based on UNIX, Linux, Solaris, or Apple Mac OS X or for environments that feature a combination of UNIX-family systems and Microsoft technology. Progent has delivered online support to companies in every state in the U.S. Progent also can furnish the consultation Cisco Systems CCIE-certified network specialists for complex connectivity issues, as well as the services of CISSP and CISM-certified security engineers to help with high-level security architecture and troubleshooting jobs.
Progent's online technical support engineers represent exceptional leverage because they have the real-world experience and the sophisticated technology to resolve the majority of network issues rapidly. This lowers direct expenses since service calls accumulate fewer chargeable consulting minutes. Online help also eliminates the cost of sending an engineer to your location. Your organization benefits additionally with incidental costs by minimizing or avoiding system outages and related losses due to business disruption, upset clients, idle employees, and distracted management.
Progent's billing policy for online support is designed to stretch your network support investment. Progent bills on a per-minute basis for phone assistance, so you are invoiced only for the services that you actually get. Unlike many remote support organizations, Progent requires no service activation charge or minimum payments. Progent's one-minute granularity and clean model for billing eliminate scenarios where fast fixes somehow end up as major invoices. Progent's skill at dealing with problems efficiently translates into your company saving money.
Progent's Online Technical Support Tools
Through years of experience, Progent has refined an arsenal of optimized tools and field-proven methodologies which ensure the maximum level of efficiency for remote consulting and troubleshooting for small business information systems. Progent offers secure VPN support for VPN gateways from multiple leading companies including Microsoft, Cisco, Sonicwall and Watchguard. Protected VPN access permits the staff of Progent's remote service group to access your system remotely without violating system security.
Progent's sophisticated technical support reporting application includes comprehensive documentation describing all support that Progent's clients have been provided. Progent's team service personnel have access to the details of all help rendered to every Progent customer by any Progent consultant. This archive of anomalies and resolutions is structured as a quickly accessible support database that permits Progent's online support experts to share their experiences with the whole team to make sure that the efficiency of Progent's support grows over time. Progent's high-level accreditations and close partnerships with key industry leaders such as Cisco Systems and Microsoft make available additional massive support databases and to manufacturers' in-house support staff so Progent's online consulting engineers can determine optimal solutions promptly.
Initiate Online UNIX/Linux, Sun Solaris, or Apple Mac OS X Technical Support. Assistance from Progent
To initiate Progent's remote services in Winston-Salem or anywhere in North Carolina or to learn more about Progent's phone support programs, call Progent at 888-412-5546 or send email to information@progent.com. If you have a critical requirement for IT support, go to Immediate Urgent Support.
Online Technical Services Offered Progent
Progent's remote technical support engineers possess advanced credentials in an extensive array of disciplines. This breadth of capability enables Progent's engineers to manage virtually any problem likely to take place in a small business information system. Credentials earned by Progent consultants in UNIX/Linux technologies include Sun Solaris SCNA, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple ACSA, Apple Certified Help Desk Specialist, and Apple Certified Technical Coordinator. Cisco Systems certifications earned by Progent service consultants include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, Network Associate, Security Professional, Voice Professional (CCVP), and Design Associate.
Online services available from Progent to companies in Winston-Salem and throughout the state of North Carolina include:
UNIX/Linux, Solaris, and Apple Mac OS X Support Services
Progent's UNIX/Linux, Sun Solaris, and Mac OS X remote consulting services cover a broad spectrum of computer technology such as network architecture, email solutions, network and operational security, UNIX/Linux and Microsoft Windows coexistence, virtual server technologies for server hardware consolidation and simplified management, and migration from legacy systems to MS Windows or Linux-based solutions. Progent's group-oriented methodology for resolving technical problems promotes quick escalation, if necessary, to engineers with appropriate experience to handle complex situations. This accelerates solutions of critical problems, minimizes network downtime, and cuts support expense.
Progent's UNIX/Linux support engineers can provide emergency online assistance diagnosing problems within UNIX, Linux, or Solaris systems based on popular versions of UNIX including:
Contact a Cisco CCIE for Complex Infrastructure Problem Solving The Cisco Certified Internetwork Expert (CCIE) certification is the highest recognition for network consultants, and indicates a person's network technology skills at the expert level. Cisco CCIEs can deal with the most complex challenges occurring in network design, installation, administration, security, and problem solving. Cisco CCIEs can cooperate with the highest priority with Cisco's in-house engineers in analyzing problems with Cisco IOS network administration utilities and coming up with alternate approaches or identifying program patches. CCIEs offer exceptional value since their depth of expertise permits them to fix the most intractable problems rapidly. In typical instances, less seasoned consultants can struggle for many hours or days with the same tasks that a Cisco-qualified CCIE can fix in a few minutes.
Few support firms make Cisco-qualified CCIEs accessible to help small and mid-size businesses. Progent offers fast telephone access to a Cisco CCIE so your company can get timely support for complex network issues that are crippling business productivity but are beyond the scope of your regular computer support personnel. Progent's Cisco CCIE support experts can communicate with your network by means of sophisticated remote troubleshooting technology in order to provide fast, secure, and affordable diagnosis and remediation.
Progent's CCIEs have expertise in the complete line of Cisco's market leading family of connectivity products such as PIX 500 Series Firewalls and ASA 5500 Firewalls, the Catalyst FWSM modules, secure broadband and integrated services (IS) routers, Aironet wireless access points and bridges, VoIP systems, Catalyst family switches, as well as VPN technology.
Authorized Microsoft Windows Expertise Progent's Microsoft-certified online service professionals offer computer problem solving and IT help for the complete line of Microsoft server and office productivity technology. Progent is a Microsoft Gold Certified Partner consulting company and can provide your organization the help of consulting engineers who can assist to integrate, maintain and manage the extensive suite of Microsoft Servers including Microsoft Windows 2003 Server, Microsoft SQL Server, ISA Server, Microsoft BizTalk Server, MS Commerce Server, Content Management Server, Microsoft Small Business Server 2003 (SBS 2003), Exchange Server, Application Center, SharePoint Services, Project Server, and System Center Operations Manager 2007 and MOM 2005.
CISM and CISSP Qualified System Security Specialists Progent's certified CISM and CISSP security consultants offer a range of system protection solutions to improve the defenses of your UNIX, Linux, Solaris, Apple Mac or Windows environment against internal or external threats or assist your business to recover quicky after a serious breach. Security consulting services offered by Progent include: in depth security analysis utilizing tools such as GFI LANguard NSS, NMAP Port Scanner, and products from Solar Winds tools and Nikto; fast recovery from malicious assaults; configuring firewalls; building safe mechanisms for remote and mobile communication; securing your messaging system from viruses, spam, and DHA attacks; and instituting 24x7 network monitoring.
Special Support Services Offered by Progent
Progent can provide the services of seasoned online consulting experts for special information technology projects that small companies frequently need. Billing rates for longer-term development or consulting tasks are determined based on the level of expertise of the engineers assigned. Progent's background in these important areas of information technology enables customers to complete major projects economically and on schedule. Progent's project-based remote engineering solutions include:
Help Desk Call Center Expertise
Progent's Help Desk support alternatives for small and midsize businesses with environments based on UNIX, Linux, Sun Solaris, Apple Mac OS X, Cisco, or Microsoft platforms include comprehensive Help Desk Call Center outsourcing, Virtual Help Desk support services, and Call Center operations consulting. Progent's Help Desk Call Center outsourcing services are designed for small organizations who don't have the money or time to create an in-house Help Desk but who require fast response from an efficient Help Desk with proficient telephone assistance plus the expertise to escalate the most challenging trouble tickets to high-level consultants.
Progent’s Virtual Help Desk Call Center is intended for bigger companies and serves as a seamless reinforcement of your established Helpdesk staff. Progent's Virtual Help Desk can operate as a an escalation option for the toughest computer system issues, or be ready in overflow circumstances when your regular service providers are swamped.
Progent's Help Desk Call Center consulting expertise can assist you in building an efficient new Call Center or improving your existing one, identifying or modifying Help Desk software to address the special needs of your business, or providing temporary online staff to supplement your in-house Help Desk resources to handle high-demand events like software migrations, mass updates, or rolling out new applications.
Progent's Help Desk team of seasoned information technology experts offers your clients in Winston-Salem or anywhere in the state of North Carolina immediate communication with an efficient support resource with extensive background delivering phone consulting and remote troubleshooting for computer environments based on UNIX/Linux, Solaris, Apple Mac OS X, Cisco Systems, or Microsoft products. Progent's charter is to earn the Help Desk perception as a major enabler of business productivity, and Progent's aim is to solve rather than just annotate IT problems.
Business Applications Support: Education, Custom Programming, and Problem Solving
Progent's Applications Consulting Team provides remote and in-depth engineering support and education in special application fields that include Enterprise Requirements Planning, MRP, accounting system customization, and CRM. Progent also offers consulting expertise, programming, and education for familiar Microsoft applications such as Microsoft CRM, MS Project, Microsoft Word, and Microsoft Excel. For additional information about Progent's consulting, custom programming, and training offerings for UNIX/Linux, Sun Solaris, Apple Mac, or Microsoft applications, see Progent's Applications Experts Team.
Progent's Apple Mac experts can nurture the creative components of Mac systems by offering remote consulting support and education in graphics, audio, and motion video. Progent's consultants can provide help in a variety of Mac programs such as Adobe Photoshop, Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac specialists can also assist you with common procedures such as capturing or digitizing audio or video or integrating an audio/video production facility.
Remote Network and Server Monitoring Support
Progent can provide businesses in Winston-Salem, or anywhere in the state of North Carolina, online network monitoring services centered around MS Operations Manage (MOM), enhanced by Progent to fit your business so that your network maintenance is proactive rather than reactive. By uncovering possible trouble spots before they evolve into network outages, automated monitoring can avoid disruptive and expensive service failures. Progent can also deploy network monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Sun Solaris, or Mac OS X networks, Microsoft Windows networks, or environments that incorporate a variety of platforms.
How Your Winston-Salem Company Can Contact Progent's Remote Support Professionals
To contact Progent about urgent phone-based assistance with UNIX, Linux, Solaris, or Apple Mac networks, visit Progent's Urgent Phone-Based Help, telephone 1-800-993-9400, or e-mail information@progent.com.
Progent's Virtual Server hosting services offer small companies a variety of advantages such as reduced capital expenditures, savings on operational costs, better management focus, enterprise-class security, greater availability, and regulatory compliance..
Progent's certified Windows 2000 consulting staff can help you enhance the capability of your current Windows 2000 Servers and can streamline system administration, provide tech support and repair, and strengthen security. Progent can also show you how to design, rationalize, and execute a plan to migrate from Windows Server 2K to Windows 2003 Server. Progent is experienced in designing pilot installations to reduce the obstacles involved with moving to Windows Server 2003 by uncovering potential hardware and application compatibility problems.
Progent’s Cisco-certified network consultants provide experienced PIX Firewall consulting services encompassing architecture, integration and maintenance of Cisco firewall and Cisco security technology. The Cisco PIX 500 Security Appliance Series of Cisco firewalls delivers strong user and application policy enforcement, mutlivector attack protection, and secure connectivity services. Ranging from small, easy-to-install desktop appliances for small businesses and home offices to scalable gigabit products, Cisco PIX firewalls provide a sensible level of protection, speed and availability for information networks of all sizes. PIX firewalls are build around a hardened, specially designed operating system, PIX OS, minimizing potential OS-specific security holes. The Cisco PIX Firewall has received ICSA Firewall and IPsec certification plus Common Criteria EAL4 evaluation status. PIX firewalls deliver an array of integrated protection and networking services, including powerful application-aware firewall services, Voice over IP and digital media security, multi-site and remote-access IPSec VPN connectivity, intelligent networking services, and extensive administrative tools. Progent’s network consultants can show you how to select and integrate any Cisco PIX 500 Series firewalls such as the Cisco PIX 501 Firewall, the Cisco PIX 506 Firewall, the Cisco PIX 506E, PIX 515 Firewalls, the PIX 515E Firewall, the Cisco PIX 520 Firewall, Cisco PIX 525 Firewalls and the Cisco PIX 535.
Integration Support for Microsoft Live Communications Server Help and Support
MS Live Communications Server provides Instant Messaging and presence in a scalable, enterprise-grade solution offering advanced security, transparent compatibility with popular Microsoft software, an extendable, standards-based development environment, and compliance with regulatory mandates such as HIPAA, Sarbanes-Oxley, and Gramm-Leach-Bliley. Your enterprise can realize lower costs and elevated business efficiencies, increased individual productivity, and stronger intellectual property protection with this simple-to-manage, fault-tolerant IM platform. Successful deployments of Live Communications Server call for careful planning and consideration prior to installation. Progent's Microsoft-certified consultants can deliver the skill necessary to realize all the advantages of LCS across your entire organization.
Progent's certified consultants offer technical help and IT consulting services for Exchange Server 2003, Microsoft Windows 2003 Server, and for the entire line of Microsoft Servers. Progent's migration, integration, administration, and support services for Microsoft Exchange Server include planning, installation, documentation, local and off-site troubleshooting, Help Desk outsourcing, certified security consulting, and comprehensive IT outsourcing.
Progent's Check Point experts can show you how to choose and deploy Check Point Firewall utilities and hardware powered by Check Point's security platform to offer an affordable and effective security defense for your information network. Progent can also show you how to configure other Check Point technologies such as ZoneAlarm and Check Point NGX VPN with security solutions from other suppliers and provide a central source for continuing technical support, administration, education, and consulting services.
Progent’s computer outsourcing support offerings for small businesses feature designing Server 2003, Microsoft .NET Server, and Microsoft BackOffice systems, coordinating upgrades to Windows XP, Windows Server 2003, Active Directory, and Microsoft Exchange Server 2003, Help Desk Call Center, online and on-site troubleshooting, fixing chronic IT issues, and producing a comprehensive security plan. Progent can help you enhance network reliability and throughput via non-stop configuration, redundant network topology, and proactive server monitoring. Progent also offers project management help for large-scale migrations and can assist with requirements definition, product inventory, bill of materials development, vendor qualification, purchasing logistics, and complete documentation. Progent’s computer outsourcing service also includes education for office productivity products such as Office XP.
Progent has created a comprehensive support reporting system that records and organizes complete documentation for all billed support activities. Unlike many freelance consultants or small service firms who offer scant documentation or details of services done, each service provided by Progent is accompanied by comprehensive documentation. Each Progent staff member has access to the support reports transmitted by every consultant to every client. The discipline of documenting and archiving support records results in more effective support and eliminates a slew of common misfortunes such as when a service client is virtually held hostage to a consultant who won’t release vital service information.
Progent’s staff of Microsoft and Cisco qualified experts average more than ten years of hands-on professional background, at the forefront of network service, performing a wide range of technical projects for an extensive mix of customers. Each Progent support professional shares a refined set of individual best practices that are incorporated into shared best practices standards that Progent teaches its support personnel. This guarantees that you get not only expert IT help, but also a consultant with field-tested methods for using computer knowledge to fix actual IT problems quickly.
Even if your business has a small network services staff and a modest IT budget, your information system can still have the same high availability and responsiveness that once needed a substantial in-house support organization. Progent's 24x7 Network Support Services for small businesses combine the experience of skilled Microsoft-certified and Cisco-qualified network consultants, the most recent network management software for 24x7 monitoring and threshold alarms, and economical service programs such as a help desk call center to keep your mission-critical network applications and servers up and running. Progent's 24x7 Network Management Services include remote network monitoring, server monitoring, and program monitoring to cut service expenses, fix problems quickly, and prepare for problems before they impact system productivity. Progent is experienced at deploying System Center 2005, part of Microsoft’s Dynamic Systems Initiative built on Microsoft Operations Manager (Microsoft MOM) to perform comprehensive event management. Progent supports MOM 2000 and MOM 2005 to offer small company networks enterprise-class availability, protection and capacity.
Cisco's security and remote access technology for small to medium sized businesses offer a full range of manageable protection hardware and software to help you safeguard your wired and wireless network infrastructure. Cisco's Virtual Private Network product family includes routers, firewalls, and VPN access concentrators. Progent's professional consulting staff includes experienced specialists with Cisco CCIE and CCNP qualifications who can assist your company to evaluate Cisco Virtual Private Network, Cisco RADIUS Security, and other Cisco security technologies that align most closely with your business objectives.
The inter-connectivity demands of the Microsoft .NET components bundled with Microsoft Small Business Server calls for a network expert with real-world background and broad knowledge in designing and implementing cohesive and comprehensive business technology systems. Progent's Microsoft-certified experts have broad experience with the technologies incorporated in Microsoft SBS 2003 and SBS 2000. This expertise ensures you success in installing, administering, and servicing IT environments powered by the SBS suite of servers and applications.
For small and midsize businesses in Winston-Salem or anywhere in the state of North Carolina, Progent offers round-the-clock phone help for networks based on UNIX, Linux, Solaris, or Apple Mac OS X or for environments that feature a combination of UNIX-family systems and Microsoft technology. Progent has delivered online support to companies in every state in the U.S. Progent also can furnish the consultation Cisco Systems CCIE-certified network specialists for complex connectivity issues, as well as the services of CISSP and CISM-certified security engineers to help with high-level security architecture and troubleshooting jobs.
The Cisco Certified Internetwork Expert (CCIE) certification is the highest recognition for network consultants, and indicates a person's network technology skills at the expert level. Cisco CCIEs can deal with the most complex challenges occurring in network design, installation, administration, security, and problem solving. Cisco CCIEs can cooperate with the highest priority with Cisco's in-house engineers in analyzing problems with Cisco IOS network administration utilities and coming up with alternate approaches or identifying program patches. CCIEs offer exceptional value since their depth of expertise permits them to fix the most intractable problems rapidly. In typical instances, less seasoned consultants can struggle for many hours or days with the same tasks that a Cisco-qualified CCIE can fix in a few minutes.
Progent's Microsoft-certified online service professionals offer computer problem solving and IT help for the complete line of Microsoft server and office productivity technology. Progent is a 
Progent's certified CISM and CISSP security consultants offer a range of system protection solutions to improve the defenses of your UNIX, Linux, Solaris, Apple Mac or Windows environment against internal or external threats or assist your business to recover quicky after a serious breach. Security consulting services offered by Progent include: in depth security analysis utilizing tools such as GFI LANguard NSS, NMAP Port Scanner, and products from Solar Winds tools and Nikto; fast recovery from malicious assaults; configuring firewalls; building safe mechanisms for remote and mobile communication; securing your messaging system from viruses, spam, and DHA attacks; and instituting 24x7 network monitoring.
