Immediate Remote Help for Winston-Salem UNIX, Linux, or Solaris NetworksFor small companies located in Winston-Salem or anywhere in North Carolina, Progent provides help for networks powered by UNIX or Linux or for networks that feature a combination of UNIX and Windows technology. Progent has delivered remote support to companies in all 50 states in the United States. (See Progent's client recommendations). In addition, Progent offers the consultation Cisco CCIE-certified network specialists for complex infrastructure problems, as well as the assistance of CISA and CISM-accredited security engineers to help with advanced security architecture and business continuity preparedness.

Progent's remote technical support engineers offer excellent value due to the fact that they are equipped with the real-world background and the advanced technology to solve most network problems rapidly. Efficient support reduces direct costs because solutions require a smaller number of billable consulting minutes. Remote help also avoids the expense of sending an engineer to your office. Your organization saves even more with indirect expenses by minimizing or eliminating system downtime and related costs due to business discontinuity, disgruntled clients, idle employees, and de-focused executives.

Progent's pricing policy for remote support is designed to stretch your network support investment. Progent charges on a per-minute basis for telephone-based consulting, so you are charged just for the services that you receive. Unlike many online service organizations, Progent requires no startup charge or minimum job duration. Progent's per-minute granularity and clean model for pricing do away with scenarios where fast solutions somehow end up as large bills. Progent's penchant for dealing with problems quickly results in your business saving cash.

Progent's Online Service Technologies
Through years of experience, Progent has fine tuned a set of optimized technologies and field-proven processes that ensure the highest degree of efficiency for remote consulting and repair for small company computer networks. Progent offers secure VPN support for VPN gateways from a variety of popular companies such as Microsoft, Cisco, Juniper, Netscreen and Watchguard. Secure VPN connectivity enables the engineers of Progent's online support team to interface to your environment without breaching system security.

Progent's advanced service reporting system stores comprehensive documentation for all service that Progent's customers have been provided. Progent's staff service personnel have the benefit of the details of services delivered to every client by every Progent engineer. This history of anomalies and responses is stored as a conveniently retrievable support database that enables Progent's online technical engineers to share their experiences company-wide to ensure that the effectiveness of Progent's support grows daily. Progent's high-level accreditations and close relationships with major industry leaders such as Cisco and Microsoft make available other vast technical databases and permit priority response from vendors' internal product engineers with the result that Progent's online service experts are able to determine optimal resolutions in the least time.

Initiate Online UNIX/Linux, Sun Solaris, or Mac OS X Technical Support from Progent
To access Progent's remote support in Winston-Salem or anywhere in North Carolina or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If your company has a critical requirement for IT help, go to Immediate Emergency Support.

Phone-based Network Support Services Provided by Progent
Progent's remote support experts possess certified skills in an extensive set of disciplines. This broad range of technical skills enables Progent's consultants to tackle practically any crisis that may crop up in a small or midsize company network. Certificates awarded to Progent support experts in UNIX-family technologies include Sun Solaris SCNA, Red Hat Certified Engineer, Red Hat RHCT, Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications earned by Progent technical support engineers include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified CCNP, Network Associate, Security Professional (CCSP), Voice Professional (CCVP), and Design Professional.

To support companies with multi-operating system networks, Progent also offers the skills of engineers who have high-level Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include CISM consultants, Certified Information Systems Security Professional (CISSP) specialists, and ISSAP engineers.

Phone-based technical services Offered by Progent to small businesses in Winston-Salem and anywhere in the state of North Carolina include:

  • UNIX/Linux, Solaris, and Mac OS X Support Services
    Progent's UNIX, Linux, Sun Solaris, and Mac OS X online consulting services cover a wide spectrum of information technology including network infrastructure, email systems, network and process security, UNIX and Windows coexistence, VMware products for server hardware consolidation and easy administration, and transitioning from legacy systems to current Windows or Linux-powered environments. Progent's team-oriented methodology for resolving network issues enables quick escalation, when required, to engineers with appropriate expertise to tackle complex scenarios. This expedites solutions of urgent problems, reduces network downtime, and lowers support expense.

    Progent's UNIX/Linux support engineers can offer emergency online help for troubleshooting anomalies affecting UNIX, Linux, or Solaris networks based on leading derivatives of UNIX including:

    Major Linux versions for which Progent offers expertise include:

  • Contact a Cisco Certified Internetwork Expert for High-level Network Troubleshooting
    Cisco Consultants for Winston-Salem, North CarolinaThe Cisco Certified Internetwork Expert (CCIE) credential is the premier accreditation for networking consultants, and indicates an individual's networking skills at the master level. CCIEs can resolve the most difficult problems associated with network planning, installation, administration, protection, and troubleshooting. CCIEs can cooperate with the highest priority with Cisco's in-house engineers in isolating anomalies with IOS Software network administration tools and developing workarounds or identifying software updates. Cisco qualified CCIEs provide exceptional cost-effectiveness since their depth of expertise enables them to fix even the most difficult problems quickly. In many instances, less qualified service providers can struggle for hours or days with the same problems that a Cisco-qualified CCIE can dispose of in a few minutes. Few service firms make Cisco CCIEs available to help small and medium sized companies. Progent can provide fast phone access to a Cisco-qualified CCIE so your company can get immediate help for severe network infrastructure issues that are impacting worker productivity but are outside the scope of your local computer support providers. Progent's Cisco-qualified CCIE consultants can connect to your network using the latest on-line troubleshooting tools to provide efficient, secure, and affordable analysis and repair. Progent's Cisco-qualified CCIEs can provide assistance with the entire range of Cisco's top-selling family of networking appliances including PIX Series Firewalls and ASA 5500 Series Firewalls, the Catalyst Firewall Services Module (FWSM), protected broadband and integrated services (IS) routers, Aironet wireless access points and bridges, Meraki cloud-managed access points, VoIP systems, Catalyst Series switches, plus Virtual Private Network solutions.

  • Certified MS Windows Experts
    Microsoft Windows Experts for Winston-Salem, North CarolinaProgent's Microsoft-qualified remote support engineers can provide computer problem solving and consulting support for the complete line of Microsoft server platforms. Progent is a Microsoft Gold Partner and can offer your organization the assistance of consulting engineers who can assist you with a broad variety of platform support including Windows Server 2012 R2 integration, Windows Server 2008 installation, MS Exchange Server 2016 planning and deployment, Microsoft Exchange Server 2013 integration, Exchange 2010 monitoring and support, SharePoint 2013 design, Skype for Business migration support, Microsoft Lync Server 2013 integration and Microsoft Communications Server upgrade, Forefront Threat Management Gateway 2010 administration and ISA Server migration, SQL Server 2016 migration and development and SQL Server 2014 consulting, Systems Center Operations Manager network monitoring, Project Server and Server Online planning, SBS Server consulting, and Windows Essentials migration and cloud integration.

    Progent in addition offers a full array of online desktop support services including Windows 7 migration, moving to 64-bit desktop applications, integrating Office 2010, and automating desktop configuration.

  • CISSP and ISSAP Qualified System Security Consultants
    CISSP Certified Network Security Engineers for Winston-Salem, North CarolinaProgent's accredited CISM and CISSP security engineers offer a range of system protection solutions that can strengthen the defenses of your UNIX, Linux, Sun Solaris, Apple Mac or Windows network against internal or external threats or assist you to recuperate rapidly following a serious breach. Security services offered by Progent cover comprehensive security analysis using tools such as GFI LANguard NSS, AMAP Application Scanner, and software from Solar Winds tools and Hydra; rapid cleanup after malicious assaults; setting up firewalls; building safe techniques for remote and mobile connectivity; defending your messaging infrastructure from viruses, spam and DHA attacks; and setting up 24x7 network monitoring.

  • Hybrid Cloud Integration
    Azure Integration ConsultantsProgent offers advanced online support to help companies of any size connect their IT infrastructure with popular public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can assist your it team to design and administer cost-effective environments that support Windows and Linux operating systems and applications in either cloud-only systems or in hybrid network models that seamlessly combine on-premises IT assets as well as cloud services. To help you to integrate public cloud services with physical datacenters, Progent can provide a variety of public cloud migration support services that include Office 365 integration solutions with on-premises Exchange, Azure hybrid cloud integration, Amazon AWS hybrid cloud integration support, and Amazon Web Marketing Service programming and debugging. Progent has over 15 years of background delivering advanced consulting expertise online, and Progent can make sure you successfully carry out your cloud integration projects quickly and within your budget.
Additional Consulting Programs Available from Progent
Progent can provide the services of world-class online consulting professionals for contract IT projects that small companies frequently need. Billing charges for ongoing development or consulting tasks are set according to the level of expertise of the engineers involved. Progent's background in these special fields of computer technology allows clients to complete critical initiatives within budget and on time. Progent's special online engineering solutions include:
  • Help Desk Call Center Expertise
    Progent's Help Desk support programs for small and midsize companies with environments based on UNIX/Linux, Sun Solaris, Apple Mac, Cisco, or Microsoft technology include comprehensive Call Center outsourcing, Virtual Help Desk support services, and Call Center process consulting. Progent's Help Desk outsourcing services are designed for smaller organizations who lack the money or time to build and maintain an internal Call Center but who require quick access to an effective Call Center with proficient telephone assistance plus the in-depth expertise to escalate complex tasks to advanced consultants.

    Progentís Virtual Help Desk Call Center is intended for larger businesses and operates as a transparent supplement to your established Help Desk resources. Progent's Virtual Call Center can act as an escalation option to handle complex computer system challenges, or be ready in hectic situations when your ordinary support engineers are too busy.

    Progent's Call Center consulting support can support you in building an efficient new Call Center or enhancing your established organization, identifying or modifying Help Desk application software to handle the particular requirements of your company, or adding occasional phone support personnel to supplement your internal Help Desk resources during unusually busy situations such as software transitions, major upgrades, or installing new applications.

    Progent's Call Center team of seasoned network consultants offers your customers in Winston-Salem or anywhere in the state of North Carolina fast contact with a dependable technical support group with substantial experience delivering telephone-based consulting and online diagnostics for IT systems powered by UNIX, Linux, Solaris, Mac OS X, Cisco, or Microsoft products. Progent's focus is to give the Help Desk perception as a major contributor to company performance, and Progent's target is to fix and not merely annotate technical problems.

  • Applications Support: Education, Custom Development, and Troubleshooting
    Progent's Applications Consulting staff provides online professional engineering support and training in specific business application areas that include ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can deliver consulting, customization, and training for Microsoft applications such as CRM, MS Project, Microsoft Office Word, and MS Office Excel. To read more information concerning Progent's expertise, custom programming, and training offerings for UNIX/Linux, Solaris, Apple Mac OS X, or Microsoft applications, visit Progent's Business Application Experts Group.

    Progent's Mac professionals can promote the imaginative aspect of Apple Mac systems by delivering phone-based consulting services and education in graphics, audio, and video. Progent's consultants offer assistance in a large selection of Apple Mac creative tools such as Photoshop, Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, and After Effects. Progent's Mac specialists can also assist you with common jobs such as capturing or digitizing audio or video or integrating an audio/video production lab.

    Online Network and Server Monitoring Support
    Progent can provide businesses in Winston-Salem, or anywhere in the state of North Carolina, online network monitoring support centered around MS System Center Operations Manager network monitoring and reporting, customized by Progent for your environment so that your network maintenance is proactive rather than reactive. By detecting emerging trouble spots before they result in full-scale emergencies, remote monitoring can ward off disruptive and expensive information system crises. Progent can also provide help with server and infrastructure monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or Mac OS X systems, Windows networks, or systems powered by a mix of operating systems.

How Your Winston-Salem Company Can Contact Progent's Remote Service Professionals
To contact Progent about emergency phone-based support with UNIX/Linux, Solaris, or Mac OS X computer systems, go to Progent's Nationwide Online Support, phone 1-800-993-9400, or refer to Contact Progent.

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