Urgent Phone Help for Winston-Salem UNIX, Linux, or Solaris NetworksFor small companies in Winston-Salem or anywhere in the state of North Carolina, Progent offers technical support for networks based on UNIX or Linux or for environments that feature a combination of UNIX and Microsoft Windows platforms. Progent has delivered remote troubleshooting to companies in all 50 states in the United States. (See Progent's client testimonials). Progent also can furnish the expertise of Cisco CCIE engineers for complex infrastructure problems, as well as the assistance of CISSP-certified security consultants to handle high-level security design and business continuity preparedness.

Progent's online technical support engineers represent exceptional value due to the fact that they are equipped with the practical experience and the sophisticated tools to resolve the majority of network problems quickly. This reduces direct expenses since solutions take up fewer billable consulting minutes. Remote help also eliminates the expense of sending a consultant to your location. Your organization benefits additionally with indirect costs by minimizing or avoiding system outages and related losses resulting from business discontinuity, upset clients, idle employees, and de-focused management.

Progent's billing model for online help is structured to stretch your network support investment. Progent bills by the minute for telephone-based consulting, so you are billed only for the services that you receive. Unlike typical online support organizations, Progent asks for no startup charge or minimum payments. Progent's per-minute billing unit and clean policy for billing do away with situations where quick solutions manage to turn into big invoices. Progent's skill at disposing of problems quickly results in your business saving cash.

Progent's Remote Service Technologies
Over the years, Progent has fine tuned a set of optimized tools and proven methodologies which promote the highest degree of efficiency for remote engineering help and troubleshooting for small business computer systems. Progent provides protected VPN support for VPN gateways from multiple popular companies such as Microsoft, Cisco, Juniper Networks, Sonicwall and Checkpoint. Secure VPN technology permits the engineers of Progent's online support team to link to your company's system remotely without compromising system security.

Progent's proprietary service reporting system keeps extensive records for the support that Progent's customers have received. Progent's team consultants have the benefit of the records of services provided to each Progent client by any consultant. This history of issues and responses is structured as an easily accessible internal knowledge base that enables Progent's remote support experts to communicate their knowledge with the whole team to ensure that the quality of Progent's support grows daily. Progent's high-level accreditations and working associations with important vendors such as Cisco and Microsoft make available additional massive technical knowledge bases and allow quick response from vendors' in-house support staff so Progent's online consulting experts are able to determine the most efficient solutions quickly.

Get Online UNIX/Linux, Solaris, or Mac OS X Computer Help from Progent
To get started with Progent's phone services in Winston-Salem or anywhere in North Carolina or to find out additional information about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If your company has a critical requirement for network help, go to Immediate Emergency Support.

Phone-based Technical Services Available from Progent
Progent's remote support experts have certified skills in a comprehensive array of technologies. This broad range of IT skills permits Progent's engineers to manage practically any problem that may take place in a small company network. Credentials earned by Progent support experts in UNIX-family technologies include Sun Solaris SCNA, Red Hat RHCE, Red Hat Certified Technician, Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials earned by Progent technical support experts include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional, Network Associate (CCNA), CCSP, CCVP, and Design Professional.

To help businesses with mixed-OS environments, Progent also offers the support of consultants who have high-level Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security experts include CISM consultants, Certified Information Systems Security Professional (CISSP) experts, and ISSAP consultants.

Online technical support services Offered by Progent to small businesses in Winston-Salem and throughout the state of North Carolina include:

  • UNIX, Linux, Solaris, and Apple Mac OS X Expertise
    Progent's UNIX, Linux, Sun Solaris, and Mac OS X online consulting services address a broad spectrum of computer technology such as network architecture, email systems, network and process security, UNIX/Linux and Microsoft Windows integration, VMware products for server hardware economization and easy administration, and transitioning from legacy applications to current Microsoft Windows or Linux-based solutions. Progent's group-oriented methodology for solving technical issues enables quick escalation, when required, to engineers with appropriate expertise to handle challenging scenarios. This accelerates solutions of urgent problems, reduces lost productivity, and cuts support expense.

    Progent's UNIX and Linux support engineers can offer emergency remote help for diagnosing problems within UNIX, Linux, or Solaris networks based on leading derivatives of UNIX such as:

    Major Linux platforms for which Progent can provide expertise include:

  • Talk to a Cisco Certified Internetwork Expert for Complex Infrastructure Troubleshooting
    Cisco Engineers for Winston-Salem, North CarolinaThe Cisco Certified Internetwork Expert certification is the premier recognition for networking engineers, and certifies an individual's networking skills at the expert level. CCIEs know how to resolve the most stubborn issues encountered in network planning, installation, management, security, and problem solving. Cisco CCIEs operate closely with Cisco's internal engineers in analyzing problems with Cisco IOS network administration utilities and developing alternate approaches or identifying software patches. Cisco CCIEs provide excellent cost-effectiveness since their deep experience enables them to resolve the most intractable problems rapidly. In common cases, less seasoned service providers can wrestle for hours or days with the same tasks that a CCIE can resolve in a few minutes. Few service organizations make Cisco-qualified CCIEs available to support small and mid-size companies. Progent can provide fast telephone contact with a CCIE so your company can receive urgent support for severe network infrastructure issues that are impacting business efficiency but are outside the comfort zone of your local network service providers. Progent's Cisco-qualified CCIE support experts can communicate with your computer system via state-of-the-art on-line support technology to perform quick, secure, and economical diagnosis and remediation. Progent's CCIEs can provide expertise in all of Cisco's top-selling selection of infrastructure products including PIX 500 Firewalls and ASA 5500 Series Firewalls, the Catalyst Firewall Services Modules, secure broadband and integrated services routers, wireless access points, Meraki cloud-managed APs, VoIP phones and systems, Catalyst Series switches, as well as Virtual Private Network products.

  • Authorized MS Windows Support
    Microsoft Windows Expertise for Winston-Salem, North CarolinaProgent's Microsoft-certified remote support engineers can deliver network repair and consulting support for all Microsoft server products. Progent is a Microsoft Gold Partner and can provide your company the assistance of consulting professionals who can assist your company with a wide range of platform support services such as Windows Server 2012 R2 integration, Windows Server 2008 R2 set up, Microsoft Exchange Server 2016 planning and deployment, Microsoft Exchange 2013 integration, Exchange 2010 monitoring and support, SharePoint Server 2013 development, Microsoft Skype for Business migration support, Microsoft Lync Server 2013 management and Microsoft Office Communications Server upgrade, Forefront Threat Management Gateway management and ISA Server 2006 migration, Microsoft SQL Server 2016 integration and development and SQL Server 2014 consulting, Systems Center Operations Manager system monitoring, Project Server and Server Online training, SBS Server 2011 support, and Windows Essentials migration and cloud integration.

    Progent also can deliver a full array of remote PC desktop support and troubleshooting services including Microsoft Windows 7 integration, moving to 64-bit workstation software, configuring Office 2010, and automating workstation deployment.

  • CISM and CISSP Certified Network Security Professionals
    CISSP Qualified Network Security Professionals for Winston-Salem, North CarolinaProgent's qualified CISSP and ISSAP security engineers offer a range of system protection services that can strengthen the protection of your UNIX, Linux, Sun Solaris, Apple Mac or Windows network against attacks or assist your company to clean up quickly following a damaging penetration. Security services offered by Progent include: in depth network security evaluation using tools such as GFI LANguard NSS, AMAP Application Scanner, and software from Metasploit and Hydra; rapid recovery from virus and worm assaults; configuring firewalls; establishing secure mechanisms for remote and mobile communication; securing your messaging system from viruses, spam and DHA attacks; and managing 24x7 network monitoring.

  • Hybrid Cloud Integration
    Azure Integration ConsultantsProgent offers expert remote consulting support to help companies of all sizes integrate their networks with leading public clouds such as Azure and Amazon Web Services (AWS). Progent can help you to design and administer cost-effective environments that support Windows and Linux operating systems and applications in either cloud-based solutions or in hybrid network models that combine on-premises IT assets as well as cloud services. To help you to incorporate public clouds with networks, Progent offers a variety of public cloud integration support services such as Office 365 integration solutions with on-premises Exchange, Azure enterprise hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud integration, and Amazon Web Marketing Service development and debugging. Progent has over 15 years of experience delivering high-level consulting services online, and Progent can make sure you complete your cloud integration projects on schedule and within your budget.
Additional Support Programs Available from Progent
Progent offers the skills of seasoned remote consulting professionals for special projects that small businesses often need. Billing charges for longer-term development or consulting tasks are determined according to the qualifications of the engineers assigned. Progent's background in these important fields of computer technology allows clients to execute major projects within budget and on schedule. Progent's special remote consulting services include:
  • Help Desk Services
    Progent's Help Desk service options for small businesses with networks based on UNIX, Linux, Sun Solaris, Mac OS X, Cisco, or Microsoft technology include comprehensive Help Desk outsourcing, Virtual Helpdesk support services, and Helpdesk process consulting. Progent's Help Desk Call Center outsourcing services are a convenient solution for smaller companies who lack the money or time to create an internal Help Desk Call Center but who want quick communication with an efficient Call Center with professional phone assistance plus the in-depth expertise to escalate the most challenging tasks to advanced consultants.

    Progentís Virtual Help Desk is designed for bigger companies and operates as a transparent reinforcement of your current Helpdesk organization. Progent's Virtual Help Desk Call Center can act as an escalation alternative for the most difficult network challenges, or be ready in hectic instances when your other support engineers are swamped.

    Progent's Help Desk Call Center consulting expertise can aid you in building an efficient new Help Desk or improving your existing one, identifying or customizing Call Center software products to meet the special needs of your company, or providing occasional online staff to work with your existing Help Desk team to handle demanding events like software transitions, mass upgrades, or rolling out brand new business software.

    Progent's Call Center team of seasoned network professionals gives your computer users in Winston-Salem or anywhere in the state of North Carolina rapid contact with a large technical support group with extensive experience offering telephone-based consulting and remote repair service for networks powered by UNIX, Linux, Sun Solaris, Mac OS X, Cisco, or Microsoft products. Progent's charter is to earn the Help Desk recognition as a major driver of company productivity, and Progent's policy is to solve and not just annotate network problems.

  • Applications Services: Training, Custom Development, and Problem Solving
    Progent's Applications Consulting Team can supply online and in-depth consulting support and education in special application fields such as Enterprise Requirements Planning, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting, custom programming, and training for Microsoft applications including CRM, Project, Microsoft Word, and Excel. For more about Progent's expertise, custom development, and training services for UNIX/Linux, Sun Solaris, Mac OS X, or Microsoft applications, visit Progent's Business Application Experts Group.

    Progent's Mac experts can promote the imaginative facets of Mac environments by offering remote consulting services and education in graphics, audio, and motion video. Progent's consultants offer expertise in a variety of Macintosh programs such as Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's consultants can also help you with special procedures like capturing or digitizing audio/video or setting up an audio/video post production lab.

    Online Network Monitoring Services
    Progent can provide businesses in Winston-Salem, or anywhere in the state of North Carolina, online computer system monitoring services powered by Microsoft Operations Manager network monitoring, customized by Progent to fit your business so your IT support is proactive rather than reactive. By uncovering potential trouble spots before they expand into crashes, proactive monitoring can minimize disruptive and costly service breakdowns. Progent can also use network monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or Apple Mac systems, Microsoft Windows environments, or systems based on a combination of operating systems.

How Your Winston-Salem Business Can Contact Progent's Online Support Professionals
To get in touch with Progent about emergency remote assistance with UNIX, Linux, Sun Solaris, or Apple Mac environments, go to Progent's Nationwide Phone-Based Support, telephone 1-800-993-9400, or see Contact Progent.

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