Immediate Online Help for Winston-Salem UNIX, Linux, or Sun Solaris SystemsFor small businesses located in Winston-Salem or anywhere in the state of North Carolina, Progent provides support for networks powered by UNIX or Linux or for environments that include a mix of UNIX-family systems and Microsoft platforms. Progent has delivered online support to businesses in every state in the U.S. (See Progent's customer recommendations). Progent also offers the consultation Cisco CCIE engineers for complex connectivity problems, as well as the assistance of CISA and CISSP-certified security engineers to handle advanced security architecture and business continuity planning.

Progent's remote support engineers offer excellent leverage due to the fact that they have the real-world background and the sophisticated technology to resolve the majority of network problems rapidly. This reduces immediate expenses because service calls require fewer chargeable minutes. Remote support also eliminates the cost of sending a consultant to your office. Your organization saves even more with indirect costs by minimizing or eliminating system downtime and related losses resulting from business disruption, disgruntled clients, idle employees, and de-focused executives.

Progent's pricing policy for online help is designed to stretch your network support investment. Progent charges per minute for phone consulting, so you owe only for the support that you receive. Unlike typical remote support organizations, Progent imposes no startup surcharge or minimum payments. Progent's one-minute billing unit and clean model for pricing prevent scenarios where quick fixes somehow turn into substantial tabs. Progent's penchant for solving problems quickly results in your business spending less money.

Progent's Remote Support Tools
Over time, Progent has developed an array of customized tools and field-proven processes which permit the maximum degree of efficiency for remote consulting and repair for small company computer networks. Progent provides secure Virtual Private Network support for gateways from a variety of popular sources including Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Watchguard. Secure VPN connectivity allows the engineers of Progent's online support team to interface to your company's system remotely without violating system security.

Progent's powerful customer support database application maintains comprehensive documentation for the service that Progent's clients have received. Progent's team service personnel have the benefit of the records of assistance provided to every Progent customer by every engineer. This database of trouble tickets and responses is organized as a conveniently retrievable proprietary knowledge base that allows Progent's remote support experts to share their experiences company-wide to ensure that the effectiveness of Progent's support improves daily. Progent's high-level accreditations and close relationships with important industry leaders including Cisco and Microsoft permit access to additional extensive support databases and permit quick response from manufacturers' in-house support staff with the result that Progent's online consulting experts can determine optimal resolutions promptly.

Get Remote UNIX/Linux, Sun Solaris, or Apple Mac OS X Computer Assistance from Progent
To access Progent's phone support in Winston-Salem or anywhere in North Carolina or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have a critical requirement for IT support, go to Immediate Urgent Support.

Phone-based Technical Support Services Provided by Progent
Progent's phone-based support experts possess advanced credentials in a comprehensive set of technologies. This broad scope of IT skills permits Progent's consultants to tackle practically any emergency that may occur in a small company information system. Certificates held by Progent engineers in UNIX/Linux technologies include Sun Solaris SCNA, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials awarded to Progent technical support experts include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional, CCNA, Security Professional, Voice Professional, CCDA and CCDP.

To support companies with multi-operating system environments, Progent also offers the support of engineers who have high-level Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include CISM consultants, Certified Information Systems Security Professional (CISSP) specialists, and Information System Security Architecture Professional consultants.

Remote support services available from Progent to customers in Winston-Salem and throughout the state of North Carolina include:

  • UNIX/Linux, Sun Solaris, and Mac OS X Support Services
    Progent's UNIX, Linux, Solaris, and Mac OS X phone-based consulting services cover a broad array of computer technology such as network infrastructure, email systems, system and operational security, UNIX/Linux and Microsoft Windows coexistence, virtual server technologies for server consolidation and simplified administration, and transitioning from legacy systems to current Windows or Linux-based solutions. Progent's team-oriented approach to resolving network issues enables fast escalation, when required, to engineers with task-relevant experience to handle complex scenarios. This accelerates solutions of critical problems, minimizes network downtime, and lowers support expense.

    Progent's UNIX and Linux support engineers can offer emergency phone-based help for resolving problems affecting UNIX/Linux systems based on popular versions of UNIX including:

    Major Linux platforms for which Progent can provide expert support include:

  • Contact a Cisco CCIE for High-level Network Troubleshooting
    Cisco Consultants for Winston-Salem, North CarolinaThe Cisco Certified Internetwork Expert credential is the premier recognition for network infrastructure consultants, and validates a consultant's network technology skills at the expert level. Cisco CCIEs can deal with the most stubborn problems occurring in network planning, deployment, maintenance, protection, and troubleshooting. CCIEs work with the highest priority with Cisco's in-house support staff in isolating problems with IOS network administration utilities and developing workarounds or locating software patches. Cisco qualified CCIEs offer exceptional cost-effectiveness because their broad expertise permits them to find solutions for the most intractable problems rapidly. In common cases, less experienced consultants can struggle for hours or even days with identical problems that a CCIE can dispose of in a few minutes. Few service providers make Cisco-qualified CCIEs accessible to assist small and medium sized companies. Progent offers quick telephone contact with a Cisco CCIE so your company can get timely assistance for severe network problems that are hurting worker efficiency but are outside the experience of your local computer maintenance providers. Progent's Cisco-qualified CCIE support experts can connect to your environment via state-of-the-art on-line troubleshooting technology in order to perform quick, secure, and economical diagnosis and remediation. Progent's Cisco-qualified CCIEs can provide assistance with all of Cisco's industry-leading selection of infrastructure appliances such as PIX 500 Firewalls and ASA 5500 Series Firewalls, the Catalyst FWSM modules, protected broadband and IS routers, wireless access points, Meraki cloud-managed Wi-Fi access points, wired and wireless Voice systems, Catalyst family switches, as well as Virtual Private Network (VPN) products.

  • Authorized MS Windows Experts
    MS Windows Support for Winston-Salem, North CarolinaProgent's Microsoft-qualified online support engineers can deliver network problem solving and IT help for all Microsoft server products. Progent is a Microsoft Gold Certified Partner and can provide your business the expertise of support professionals who can help you with a broad variety of platform support services including Windows Server 2012 R2 planning and deployment, Windows Server 2008 installation, Microsoft Exchange Server 2016 migration, Microsoft Exchange 2013 consulting, Microsoft Exchange Server 2010 management, SharePoint Server 2013 design, Microsoft Skype for Business Server migration consulting, Lync Server management and Microsoft Office Communications Server troubleshooting, Microsoft Forefront TMG 2010 management and ISA Server maintenance, SQL Server 2016 migration and development and SQL Server 2014 consulting, Systems Center Operations Manager (SCOM) network monitoring, Project Server training, Small Business Server consulting, and Windows Essentials migration and cloud integration.

    Progent also can deliver a broad array of online PC desktop support services including Windows 7 integration, preparing for to 64-bit desktop applications, configuring Microsoft Office 2010, and streamlining PC desktop image creation.

  • CISM and CISSP Certified System Security Professionals
    CISSP Qualified System Security Experts for Winston-Salem, North CarolinaProgent's qualified CISSP and ISSAP network security engineers offer a range of system protection solutions to bolster the immunity of your UNIX, Linux, Sun Solaris, Apple Mac or Windows environment against internal or external threats or help your company to recuperate rapidly following a serious breach. Security services offered by Progent include: thorough security evaluation utilizing utilities such as GFI LANguard NSS, NMAP Port Scanner, and products from Solar Winds tools and Hydra; quick recuperation from malicious attacks; setting up firewalls; establishing secure techniques for off-site and mobile communication; securing your messaging infrastructure against spam and DHA attacks; and managing 24x7 network monitoring.

  • Hybrid Cloud Solutions
    Azure Integration ConsultantsProgent offers advanced online consulting support to help companies of any size connect their IT infrastructure with leading public cloud platforms including Azure and Amazon AWS. Progent can help you to plan and administer cost-effective environments that support Windows and Linux operating systems and applications in both cloud-centric solutions or in hybrid architectures that utilize on-premises resources along with public clouds. To assist you to integrate cloud services with networks, Progent can provide a variety of cloud migration support services such as Office 365 Exchange Online integration with on-premises Exchange, Microsoft Azure enterprise hybrid cloud integration, Amazon AWS hybrid cloud integration, and Amazon Web Marketing Service programming and troubleshooting. Progent has more than 15 years of experience providing advanced consulting support remotely, and Progent can make sure you successfully carry out your cloud migration initiatives quickly and affordably.
Additional Support Programs Available from Progent
Progent can provide the services of seasoned remote consulting experts for contract projects that small businesses frequently request. Progent's rates for ongoing development or consulting projects are set based on the level of expertise of the consultants involved. Progent's experience with these important fields of information technology allows customers to execute major projects economically and on time. Progent's special online consulting solutions include:
  • Help Desk Call Center Support
    Progent's Help Desk programs for small and midsize companies with networks based on UNIX, Linux, Solaris, Apple Mac OS X, Cisco, or Microsoft technology include full-service Help Desk Call Center outsourcing, Virtual Help Desk services, and Help Desk consulting. Progent's Call Center outsourcing support services are intended for small organizations who don't have the resources to assemble and manage an internal Call Center but who need fast communication with a dependable Call Center with proficient telephone assistance plus the in-depth expertise to escalate complex trouble tickets to high-level engineers.

    Progentís Virtual Help Desk Call Center is intended for bigger businesses and acts as a seamless extension of your established Help Desk resources. Progent's Virtual Help Desk Call Center can operate as an escalation option to resolve complex computer system issues, or be available in hectic instances when your ordinary support engineers are overwhelmed.

    Progent's Call Center consulting expertise can support you in establishing an effective new Help Desk or enhancing your current organization, identifying or modifying Help Desk software products to meet the particular requirements of your business, or providing temporary online staff to work with your internal Call Center group during high-demand scenarios such as software transitions, major upgrades, or installing brand new applications.

    Progent's Call Center team of seasoned network experts gives your computer users in Winston-Salem or anywhere in the state of North Carolina instant contact with a dependable support resource with substantial experience providing telephone-based support and online repair service for computer environments based on UNIX/Linux, Sun Solaris, Apple Mac, Cisco, or Microsoft components. Progent's focus is to give the Help Desk the reputation as a significant contributor to business efficiency, and Progent's aim is to fix rather than simply report IT problems.

  • Applications Support: Training, Development, and Troubleshooting
    Progent's Applications Experts staff offers remote and in-depth consulting expertise and training in key application fields such as ERP, MRP, custom programming for accounting packages, and CRM. Progent also can provide consulting, programming, and education for familiar Microsoft applications such as CRM, MS Project, Microsoft Office Word, and Office Excel. To find out additional information about Progent's expertise, custom programming, and training services for UNIX, Linux, Sun Solaris, Apple Mac, or Microsoft applications, go to Progent's Applications Experts Services.

    Progent's Apple Mac professionals can promote the imaginative components of Apple Mac systems by offering remote consulting support and education in imaging, sound, and video. Progent's support professionals offer expertise in a range of Mac creative tools including Adobe Photoshop, Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac specialists can also assist you with common jobs like scanning or digitizing audio or video or integrating an audio/video post production lab.

    Online Network Monitoring Support
    Progent offers businesses in Winston-Salem, or anywhere in the state of North Carolina, online computer system monitoring support based on Microsoft Operations Manager network monitoring, enhanced by Progent for your environment so your network support is proactive and automated. By detecting emerging issues before they evolve into full-scale emergencies, proactive monitoring can head off stressful and costly network crises. Progent can also assist with server and infrastructure monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or Apple Mac networks, Microsoft environments, or systems that support a combination of platforms.

How Your Winston-Salem Company Can Contact Progent's Online Technical Support Experts
To get in touch with Progent about emergency remote support with UNIX, Linux, Solaris, or Apple Mac environments, visit Progent's Urgent Remote Support, phone 1-800-993-9400, or refer to Contact Progent.















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