Urgent Remote Help for Winston-Salem UNIX, Linux, or Solaris NetworksFor small companies located in Winston-Salem or anywhere in North Carolina, Progent provides support for computer systems based on UNIX or Linux or for environments that include a combination of UNIX-family systems and Windows technology. Progent has delivered remote support to companies in all 50 states in the U.S. (Refer to Progent's client recommendations). Progent also offers the expertise of Cisco CCIE network specialists for complex infrastructure problems, as well as the assistance of CISSP and CISM-accredited security engineers to help with advanced security architecture and disaster recovery preparedness.

Progent's remote support engineers offer exceptional leverage due to the fact that they have the real-world background and the advanced technology to resolve the majority of network problems rapidly. This reduces immediate costs because service calls take up fewer chargeable minutes. Remote support also avoids the expense of dispatching an engineer to your location. Your organization saves even more with indirect expenses by reducing or eliminating network outages and associated costs due to business discontinuity, disgruntled customers and vendors, unproductive workers, and de-focused executives.

Progent's billing model for remote help is structured to get the most out of your IT service investment. Progent charges per minute for phone consulting, so you are invoiced only for the support that you actually get. In contrast to many online service companies, Progent asks for no startup charge or minimum payments. Progent's per-minute billing unit and simple policy for pricing eliminate situations where quick fixes manage to turn into big invoices. Progent's skill at disposing of problems efficiently translates into your company spending less cash.

Progent's Online Service Technologies
Over time, Progent has developed a collection of customized tools and field-proven methodologies which promote the highest degree of efficiency for online consulting and troubleshooting for small and midsize company information systems. Progent provides protected Virtual Private Network support for VPN gateways from a variety of popular companies such as Microsoft, Cisco, Juniper Networks, Netscreen and Watchguard. Protected VPN connectivity permits the experts of Progent's online support team to link to your company's computer system remotely without breaching network security.

Progent's proprietary service database system maintains thorough histories of all service that Progent's clients have received. Progent's staff service personnel have access to the specifics of support delivered to every Progent customer by every Progent engineer. This database of issues and responses is structured as a readily exploitable internal knowledge base that permits Progent's online technical professionals to share their knowledge company-wide to make sure that the quality of Progent's technical support grows daily. Progent's advanced accreditations and close relationships with important vendors such as Cisco and Microsoft make available additional vast technical support databases and allow priority response from vendors' in-house engineering staff with the result that Progent's online service specialists are able to find optimal resolutions in the least time.

Initiate Online UNIX/Linux, Solaris, or Mac OS X Network Assistance from Progent
To access Progent's remote services in Winston-Salem or anywhere in North Carolina or to find out additional information about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If your company has an urgent need for network help, go to Immediate Urgent Support.

Phone-based Network Support Services Provided by Progent
Progent's remote support professionals possess credentials in an extensive array of technologies. This broad scope of IT skills allows Progent's consultants to address virtually any problem likely to occur in a small business information system. Credentials earned by Progent support experts in UNIX-family technologies include Certified Network Administrator for Solaris, Red Hat Certified Engineer, Red Hat RHCT, Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications awarded to Progent service engineers include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, Network Associate, Security Professional, Voice Professional, and Design Professional.

To help customers with multi-operating system environments, Progent also offers access to engineers with advanced Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager (CISM) Engineers, Certified Information Systems Security Professional (CISSP) experts, and Information System Security Architecture Professional engineers.

Phone-based support services Offered by Progent to customers in Winston-Salem and anywhere in the state of North Carolina include:

  • UNIX/Linux, Solaris, and Apple Mac OS X Expertise
    Progent's UNIX, Linux, Sun Solaris, and Mac OS X phone-based support services address a broad range of computer technology including system infrastructure, messaging solutions, network and process security, UNIX/Linux and Microsoft Windows coexistence, virtual server technologies for server hardware consolidation and simplified management, and transitioning from older systems to current Windows or Linux-based solutions. Progent's team-oriented approach to resolving technical issues enables fast escalation, when required, to consultants with task-relevant experience to handle complex situations. This accelerates solutions of critical problems, reduces lost productivity, and cuts service costs.

    Progent's UNIX/Linux support engineers can offer urgent online help for analyzing problems affecting UNIX, Linux, or Solaris networks powered by popular derivatives of UNIX such as:

    Major Linux platforms for which Progent can provide expertise include:

  • Talk to a Cisco CCIE for High-level Network Problem Solving
    Cisco Infrastructure Engineers for Winston-Salem, North CarolinaThe Cisco CCIE credential is the premier accreditation for networking engineers, and validates an individual's networking skills at the master level. Cisco qualified CCIEs know how to deal with the most intractable challenges occurring in network planning, integration, maintenance, protection, and repair. Cisco qualified CCIEs can cooperate with the highest priority with Cisco's internal support staff in analyzing anomalies with Cisco IOS Software network administration utilities and developing alternate approaches or locating program patches. Cisco qualified CCIEs provide excellent cost-effectiveness because their depth of experience allows them to find solutions for even the most difficult problems rapidly. In many instances, less experienced engineers can struggle for many hours or even days with the same problems that a Cisco CCIE can resolve in a few minutes. Few service firms make CCIEs accessible to assist small and mid-size companies. Progent offers fast phone access to a Cisco-qualified CCIE so your company can get urgent help for serious network infrastructure problems that are lowering worker productivity but are not within the comfort zone of your local IT service group or consultant. Progent's Cisco CCIE engineers can interface to your environment by means of sophisticated remote support technology in order to perform efficient, safe, and economical analysis and remediation. Progent's Cisco-qualified CCIEs can provide assistance with the entire range of Cisco's industry-leading family of connectivity devices such as PIX Series Firewalls and ASA 5500 Series Firewalls, the Catalyst Firewall Services Module (FWSM), secure high-speed and IS routers, wireless access points and bridges, Meraki cloud-managed Wi-Fi access points, Voice over IP (VoIP) systems, Catalyst Series switches, as well as VPN solutions.

  • Certified Windows Support
    Windows Support for Winston-Salem, North CarolinaProgent's Microsoft-certified online service engineers offer computer system troubleshooting and IT support for all Microsoft server technologies. Progent is a Microsoft Gold Partner and can offer your business the assistance of support professionals who can help you with a broad range of platform support such as Windows Server 2012 R2 integration, Windows Server 2008 R2 installation, MS Exchange 2016 Server migration, Exchange Server 2013 configuration, Microsoft Exchange 2010 maintenance, SharePoint 2013 application development, Microsoft Skype for Business Server planning and deployment consulting, Lync Server management and Microsoft Office Communications Server upgrade, Microsoft Forefront Threat Management Gateway management and ISA Server 2006 maintenance, SQL Server 2016 migration and development and SQL Server 2014 support, Systems Center Operations Manager (SCOM) network monitoring and reporting, Project Server planning, SBS Server support, and Windows Essentials cloud integration.

    Progent also offers a broad array of online PC desktop support and troubleshooting services such as Windows 7 migration support, upgrading to 64-bit desktop applications, configuring Office 2010, and streamlining PC desktop image creation.

  • CISSP, ISSAP, and CISM Certified System Security Experts
    CISSP Qualified System Security Professionals for Winston-Salem, North CarolinaProgent's certified CISSP, ISSAP, and CISM security consultants offer a range of system protection solutions that can enhance the immunity of your UNIX, Linux, Sun Solaris, Apple Mac or Windows network against internal or external threats or help your business to recover quickly following a damaging penetration. Security support services offered by Progent include: thorough network security analysis using tools such as GFI LANguard, EEYE Vulnerability Scanner, and products from Solar Winds tools and Hydra; rapid recovery from virus and worm attacks; setting up firewalls; building secure mechanisms for off-site and mobile communication; protecting your messaging infrastructure from spam and directory harvest attacks; and instituting 24x7 proactive monitoring.

  • Hybrid Cloud Solutions
    Azure Integration ConsultantsProgent can provide expert online consulting support to help businesses of all sizes connect their networks with popular public clouds such as Microsoft Azure and Amazon Web Services. Progent can assist you to plan and administer hybrid environments that can include Windows and Linux operating systems and applications in either cloud-based systems or in hybrid architectures that seamlessly combine local IT assets along with public clouds. To assist you to integrate cloud services with physical datacenters, Progent offers a range of public cloud integration support services that include Office 365 integration solutions with on-premises Exchange, Microsoft Azure enterprise hybrid cloud solutions, Amazon Web Services hybrid cloud migration, and Amazon Web Marketing Service (WMS) development and debugging. Progent has more than 15 years of experience providing advanced consulting services online, and Progent can help you successfully carry out your cloud migration projects quickly and within your budget.
Additional Support Programs Available from Progent
Progent can provide the skills of world-class online consulting experts for special IT projects that small businesses often need. Billing rates for ongoing consulting projects are determined based on the qualifications of the engineers required. Progent's background in these important fields of information technology allows clients to execute major projects within budget and on time. Progent's project-based online consulting services include:
  • Call Center Services
    Progent's Help Desk Call Center programs for small and midsize companies with environments based on UNIX, Linux, Solaris, Apple Mac OS X, Cisco, or Microsoft platforms include full-service Call Center outsourcing, Virtual Help Desk services, and Help Desk process consulting. Progent's Help Desk outsourcing services are a convenient solution for small companies who lack the budget to build and maintain an internal Help Desk but who want quick communication with an efficient Help Desk with proficient telephone support as well as the in-depth expertise to escalate complex trouble tickets to advanced engineers.

    Progentís Virtual Help Desk Call Center is intended for bigger companies and acts as a transparent extension of your established Call Center team. Progent's Virtual Help Desk Call Center can act as an escalation resource to handle the toughest computer system issues, or be ready in overflow instances when your other support engineers are too busy.

    Progent's Help Desk Call Center consulting support can guide you in building an efficient new Call Center or improving your current one, selecting or enhancing Help Desk application software to address the special demands of your company, or adding occasional phone support staff to work with your internal Help Desk Call Center resources to deal with unusually busy scenarios such as software migrations, major upgrades, or installing new applications.

    Progent's Help Desk Call Center team of veteran information technology professionals gives your workers in Winston-Salem or anywhere in the state of North Carolina instant communication with a dependable technical support resource with substantial experience providing phone consulting and remote troubleshooting for computer environments that incorporate UNIX/Linux, Solaris, Mac OS X, Cisco, or Microsoft technology. Progent's concentration is to give the Call Center perception as a solid driver of business productivity, and Progent's target is to fix instead of merely record network issues.

  • Applications Services: Training, Programming, and Integration
    Progent's Applications Experts Group provides remote advanced consulting support and training in specific business application areas such as ERP, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can deliver expertise, programming, and training for familiar Microsoft applications such as Microsoft CRM, MS Office Project, Microsoft Office Word, and MS Office Excel. For more on Progent's consulting, programming, and education services for UNIX, Linux, Solaris, Apple Mac OS X, or Microsoft applications, visit Progent's Applications Experts Group.

    Progent's Apple Mac professionals can support the imaginative elements of Macintosh systems by providing remote consulting support and education in graphics, audio, and video. Progent's consultants offer assistance in a variety of Apple Mac creative tools such as Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's Mac experts can also assist you with special projects such as capturing or digitizing audio or video or integrating an audio/video post production facility.

    Online Network Monitoring Services
    Progent offers companies in Winston-Salem, or anywhere in the state of North Carolina, online computer system monitoring support centered around MS System Center Operations Manager IT infrastructure monitoring, adapted by Progent to fit your environment so that your network maintenance is proactive and automated. By exposing possible problems before they cause crashes, automated monitoring can avoid stressful and expensive network crises. Progent can also assist with server and infrastructure monitoring tools such as Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or Apple Mac networks, Microsoft Windows environments, or environments that support a variety of operating systems.

How Your Winston-Salem Company Can Contact Progent's Remote Support Professionals
To get in touch with Progent about emergency remote support with UNIX, Linux, Solaris, or Apple Mac computer systems, go to Progent's Emergency Online Support, phone 1-800-993-9400, or go to Contact Progent.

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