Fast Online Consulting for Winston-Salem UNIX or Linux SystemsFor small and midsize companies located in Winston-Salem or anywhere in the state of North Carolina, Progent provides support for networks powered by UNIX or Linux or for environments that include a combination of UNIX and Microsoft platforms. Progent has provided online troubleshooting to companies in every state in the U.S. (Refer to Progent's customer testimonials). In addition, Progent can furnish the expertise of CCIE-qualified engineers for challenging connectivity issues, as well as the services of CISA and CISM-certified security consultants to help with advanced security design and business continuity planning.

Progent's online technical support services represent excellent value because they have the real-world experience and the advanced technology to solve most information system issues quickly. This lowers direct expenses because service calls take up a smaller number of chargeable minutes. Remote support also eliminates the cost of sending an engineer to your site. Your company benefits even more with indirect costs by reducing or avoiding network outages and related costs due to business discontinuity, disgruntled clients, idle employees, and distracted executives.

Progent's pricing model for online support is structured to get the most out of your IT service dollar. Progent bills on a per-minute basis for phone consulting, so you pay exclusively for the support that you actually get. Unlike many remote support companies, Progent imposes no startup surcharge or minimum job duration. Progent's one-minute granularity and clean policy for billing avoid situations where quick fixes somehow end up as substantial bills. Progent's skill at solving technical issues efficiently results in your business conserving cash.

Progent's Online Support Tools
Through years of experience, Progent has refined a set of customized tools and field-proven processes that promote the maximum degree of efficiency for online engineering help and repair for small and midsize business information systems. Progent offers protected Virtual Private Network support for gateways from multiple leading sources such as Microsoft, Cisco, Juniper, Sonicwall and Watchguard. Secure VPN technology allows the engineers of Progent's Technical Response Center to communicate with your environment without breaching corporate security.

Progent's powerful technical support reporting application maintains detailed histories describing all support that Progent's customers have been provided. Progent's team consultants have the benefit of the records of services provided to every Progent customer by any consultant. This archive of issues and fixes is organized as an easily searchable internal knowledge base that allows Progent's remote technical engineers to share their knowledge with the whole team to ensure that the value of Progent's support services improves over time. Progent's high-level certifications and close associations with important industry leaders such as Cisco and Microsoft permit access to other extensive technical support knowledge bases and allow priority access to manufacturers' in-house product engineers so Progent's remote service experts can find the best resolutions quickly.

Start Receiving Online UNIX, Linux, Sun Solaris, or macOS and OS X Computer Support from Progent
To access Progent's phone services in Winston-Salem or anywhere in North Carolina or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If your company has a critical requirement for IT help, go to Immediate Emergency Support.

Online Technical Support Services Available from Progent
Progent's remote support professionals have credentials in an extensive array of products and technologies. This wide range of capability allows Progent's engineers to resolve practically any emergency likely to occur in a small business information system. Certifications awarded to Progent engineers in UNIX-family technologies include Certified Network Administrator for Solaris, Red Hat RHCE, Red Hat RHCT, Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials awarded to Progent service engineers include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, Network Associate (CCNA), Security Professional (CCSP), Voice Professional, and Design Associate.

To help clients with multi-platform networks, Progent also offers access to consultants with high-level Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager Engineers, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional (ISSAP) consultants.

Online technical services available from Progent to small businesses in Winston-Salem and anywhere in the state of North Carolina include:

  • UNIX, Linux, Solaris, and Apple macOS and OS X Support Services
    Progent's UNIX/Linux, Solaris, and Apple macOS and OS X online consulting services cover a broad range of computer technology such as system architecture, messaging systems, network and process security, UNIX and Windows coexistence, VMware technologies for server hardware economization and easy administration, and transitioning from older systems to the latest Windows or Linux solutions. Progent's group-oriented methodology for solving technical issues promotes quick escalation, when required, to consultants with appropriate experience to tackle complex scenarios. This accelerates repair of critical problems, minimizes lost productivity, and lowers service expense.

    Progent's UNIX and Linux consultants can offer urgent phone-based assistance for troubleshooting problems within UNIX, Linux, or Solaris networks based on popular derivatives of UNIX including:

    Important Linux versions for which Progent offers expert support include:

  • Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Troubleshooting
    Cisco CCIE Engineers for Winston-Salem, North CarolinaThe Cisco Certified Internetwork Expert credential is the highest recognition for network engineers, and certifies a person's network technology skills at the expert level. CCIEs can resolve even the most intractable issues associated with network design, installation, administration, security, and troubleshooting. Cisco qualified CCIEs operate on a privileged basis with Cisco's internal engineers in analyzing problems with Cisco IOS network management utilities and developing workarounds or identifying program updates. CCIEs are an exceptional cost-effectiveness since their deep expertise enables them to find solutions for the most complex problems quickly. In typical cases, less experienced service providers can wrestle for hours or days with the same tasks that a CCIE can resolve in a few minutes. Few consulting firms make CCIEs accessible to assist small and medium sized companies. Progent can provide quick telephone access to a Cisco authorized CCIE so your company can get timely support for complex network infrastructure issues that are hurting worker efficiency but are beyond the experience of your regular IT maintenance providers. Progent's Cisco CCIE engineers can communicate with your computer system by means of advanced remote troubleshooting technology to perform quick, secure, and economical diagnosis and remediation. Progent's Cisco-qualified CCIEs can provide assistance with the complete line of Cisco's popular family of networking devices including PIX 500 Series Firewalls and ASA 5500 Series Firewalls, the Catalyst Firewall Services Modules, protected broadband and IS routers, Aironet wireless access points and bridges, Meraki cloud-managed access points, Voice over IP (VoIP) phones and systems, Catalyst family switches, as well as VPN technology.

  • Certified MS Windows Experts
    MS Windows Expertise for Winston-Salem, North CarolinaProgent's Microsoft-qualified remote support experts can provide network troubleshooting and IT assistance for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your organization the expertise of support professionals who can assist your company with a wide range of platform support including Windows Server 2012 R2 integration, Windows Server 2008 set up, Microsoft Exchange 2016 migration, Microsoft Exchange Server 2013 integration, Microsoft Exchange 2010 maintenance, SharePoint Server application development, Microsoft Skype for Business planning and deployment consulting, Microsoft Lync Server 2013 management and Office Communications Server 2007 troubleshooting, Forefront Threat Management Gateway 2010 administration and ISA Server 2006 maintenance, Microsoft SQL Server 2016 integration and programming and Microsoft SQL Server 2014 consulting, Systems Center Operations Manager resource monitoring, Project Server training, Small Business Server support, and Windows Essentials cloud integration.

    Progent in addition can deliver a wide array of online desktop support such as Microsoft Windows 7 migration support, upgrading to 64-bit desktop software, configuring Microsoft Office 2010, and automating Business Desktop Deployment.

  • CISM and CISSP Qualified System Security Experts
    CISSP Qualified System Security Engineers for Winston-Salem, North CarolinaProgent's qualified CISSP, ISSAP, and CISM network security engineers can provide a range of security solutions to improve the immunity of your UNIX/Linux, Solaris, Mac or Windows environment against assaults or assist your business to recuperate quickly after a serious penetration. Security services offered by Progent include: thorough network security evaluation utilizing utilities such as GFI LANguard, EEYE Vulnerability Scanner, and software from Solar Winds tools and Hydra; rapid recovery from malicious attacks; integrating firewalls; building secure techniques for off-site and mobile connectivity; protecting your messaging infrastructure from viruses, spam and directory harvest attacks; and setting up 24x7 proactive monitoring.

  • Hybrid Cloud Solutions
    Azure Integration ConsultantsProgent offers advanced online consulting services to help organizations of all sizes connect their IT infrastructure with leading public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can assist your it team to design and administer hybrid environments that support Windows and Linux systems and apps in both cloud-based systems or in hybrid architectures that utilize local IT assets along with public cloud services. To help you to integrate public clouds with physical datacenters, Progent can provide a variety of public cloud migration support services that include Office 365 Exchange Online integration with on-premises Exchange, Microsoft Azure enterprise hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud integration support, and Amazon Web Marketing Service programming and troubleshooting. Progent has more than 15 years of background delivering high-level consulting expertise online, and Progent can make sure you successfully carry out your cloud integration initiatives quickly and within your budget.
Special Support Services Offered by Progent
Progent can provide the services of seasoned online consulting professionals for special IT projects that small businesses often need. Progent's rates for ongoing consulting projects are determined based on the qualifications of the consultants required. Progent's background in these important fields of computer technology enables clients to execute major projects economically and on time. Progent's special online engineering solutions include:
  • Call Center Support
    Progent's Help Desk Call Center service offerings for small and midsize companies with networks based on UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include full-service Help Desk Call Center outsourcing, Virtual Helpdesk support services, and Helpdesk operations consulting. Progent's Help Desk Call Center outsourcing services are ideal for small businesses who don't have the resources to assemble and manage an internal Help Desk Call Center but who need fast response from an efficient Help Desk Call Center with professional phone support as well as the available expertise to escalate complex problems to advanced engineers.

    Progentís Virtual Call Center is designed for bigger companies and acts as a seamless reinforcement of your established Help Desk resources. Progent's Virtual Help Desk Call Center can operate as an escalation option to handle complex technical problems, or be ready in overflow circumstances when your regular support engineers are overwhelmed.

    Progent's Help Desk Call Center consulting expertise can guide you in building an effective new Call Center or revamping your current one, selecting or enhancing Help Desk software to handle the unique demands of your corporation, or providing temporary phone support staff to supplement your in-house Help Desk team during high-demand events such as software transitions, mass upgrades, or installing new applications.

    Progent's Help Desk team of veteran information technology professionals offers your clients in Winston-Salem or anywhere in the state of North Carolina immediate contact with an effective network service group with years of background offering telephone-based help and remote diagnostics for computer environments based on UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's mission is to earn the Help Desk Call Center the reputation as a solid enabler of business performance, and Progent's target is to solve instead of simply annotate technical issues.

  • Business Applications Support: Training, Custom Development, and Problem Solving
    Progent's Applications Consulting staff can supply remote and in-depth consulting expertise and education in specific application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also offers consulting expertise, customization, and training for Microsoft applications including Microsoft CRM, Microsoft Project, Word, and MS Office Excel. To find out more on Progent's consulting, programming, and training services for UNIX, Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, see Progent's Applications Experts Group.

    Progent's Mac consultants can promote the creative aspect of Macintosh systems by offering phone-based consulting support and education in imaging, sound, and video. Progent's consultants can provide assistance in a range of Apple Mac applications including Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Apple Logic, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac specialists can also help you with common procedures like capturing or digitizing audio/video or setting up an audio/video production studio.

    Remote Network and Server Monitoring Services
    Progent offers businesses in Winston-Salem, or anywhere in the state of North Carolina, online network monitoring support centered around MS Operations Manager network monitoring and reporting, adapted by Progent to fit your environment so your network maintenance is proactive rather than reactive. By exposing potential trouble spots before they evolve into full-scale emergencies, remote monitoring can minimize disruptive and costly network breakdowns. Progent can also provide help with system monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft Windows networks, or systems powered by a variety of operating systems.

How Your Winston-Salem Company Can Contact Progent's Online Technical Support Professionals
To get in touch with Progent about urgent online help with UNIX/Linux, Solaris, or Apple macOS and OS X networks, visit Progent's Emergency Online Help, telephone 1-800-993-9400, or refer to Contact Progent.

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