Fast Online Technical Support for Winston-Salem UNIX, Linux, or Sun Solaris NetworksFor small businesses located in Winston-Salem or anywhere in North Carolina, Progent provides support for networks powered by UNIX or Linux or for environments that include a mix of UNIX and Microsoft Windows technology. Progent has delivered remote support to businesses in all 50 states in the United States. (See Progent's customer recommendations). In addition, Progent can furnish the expertise of Cisco CCIE engineers for complex infrastructure issues, plus the services of CISSP-accredited security engineers to help with high-level security architecture and disaster recovery preparedness.

Progent's online technical support engineers offer excellent leverage due to the fact that they have the practical experience and the sophisticated technology to solve most information system issues quickly. This reduces direct expenses since service calls accumulate fewer chargeable consulting minutes. Remote support also avoids the cost of sending an engineer to your site. Your organization saves additionally with incidental expenses by reducing or eliminating system outages and related costs resulting from business disruption, disgruntled customers and vendors, idle workers, and distracted management.

Progent's billing model for remote support is designed to get the most out of your network support dollar. Progent charges by the minute for phone assistance, so you are billed exclusively for the support that you receive. In contrast to many remote service organizations, Progent imposes no startup fee or minimum payments. Progent's per-minute granularity and simple policy for billing prevent scenarios where fast solutions somehow turn into large bills. Progent's skill at dealing with technical issues efficiently translates into your business conserving money.

Progent's Remote Support Tools
Through years of experience, Progent has refined an array of optimized tools and field-tested methodologies that permit the highest level of effectiveness for online engineering help and repair for small and midsize business information networks. Progent offers secure VPN support for VPN gateways from multiple popular sources such as Microsoft, Cisco, Juniper/NetScreen, Netscreen and Watchguard. Protected VPN connectivity enables the engineers of Progent's remote service group to interface to your company's network remotely without compromising corporate security.

Progent's sophisticated customer support reporting application maintains detailed histories of all support that Progent's clients have received. Progent's team service personnel have access to the history of support rendered to each client by any Progent engineer. This database of issues and fixes is stored as an easily accessible support database that permits Progent's online support professionals to communicate their knowledge with the whole team to ensure that the effectiveness of Progent's support grows over time. Progent's advanced certifications and working relationships with important vendors including Cisco and Microsoft permit access to other vast support knowledge bases and permit quick response from vendors' internal engineering staff with the result that Progent's online service experts can arrive at the best solutions in the least time.

Start Receiving Remote UNIX/Linux, Sun Solaris, or Apple macOS and OS X Computer Support from Progent
To get started with Progent's remote support in Winston-Salem or anywhere in North Carolina or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have a critical need for network help, visit Immediate Emergency Support.

Phone-based Support Services Available from Progent
Progent's remote network support professionals offer certified skills in an extensive array of products and technologies. This breadth of IT skills permits Progent's engineers to handle practically any crisis likely to crop up in a small or midsize business information system. Certificates held by Progent consultants in UNIX-family technologies include Sun Certified Network Administrator, Red Hat Certified Engineer, Red Hat RHCT, Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications earned by Progent service engineers include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified CCNP, CCNA, CCSP, Voice Professional (CCVP), CCDA and CCDP.

To provide assistance to businesses with multi-platform environments, Progent also provides the skills of engineers who have high-level Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include CISM Engineers, Certified Information Systems Security Professional specialists, and Information System Security Architecture Professional (ISSAP) engineers.

Remote technical services available from Progent to small businesses in Winston-Salem and anywhere in the state of North Carolina include:

  • UNIX, Linux, Solaris, and Apple macOS and OS X Expertise
    Progent's UNIX/Linux, Sun Solaris, and macOS and OS X online consulting services address a wide spectrum of computer technology including system architecture, email solutions, system and operational security, UNIX and Microsoft Windows coexistence, VMware technologies for server hardware consolidation and easy administration, and transitioning from legacy systems to the latest MS Windows or Linux-powered solutions. Progent's team-oriented methodology for resolving technical problems enables quick escalation, if necessary, to engineers with task-relevant experience to tackle complex scenarios. This expedites solutions of critical problems, reduces network downtime, and lowers service expense.

    Progent's UNIX/Linux consultants can provide urgent phone-based help for troubleshooting anomalies within UNIX/Linux networks based on popular variants of UNIX including:

    Major Linux versions for which Progent can provide expert support include:

  • Contact a Cisco CCIE for High-level Infrastructure Problem Solving
    Cisco CCIE Consultants for Winston-Salem, North CarolinaThe Cisco CCIE certification is the premier recognition for network engineers, and indicates a consultant's technical knowledge at the master level. Cisco CCIEs know how to deal with the most complex problems encountered in network infrastructure design, deployment, administration, security, and troubleshooting. Cisco qualified CCIEs operate closely with Cisco's in-house support staff in analyzing anomalies with Cisco IOS network administration tools and coming up with workarounds or locating software updates. CCIEs provide excellent cost-effectiveness because their broad experience allows them to solve the most intractable problems rapidly. In typical instances, less qualified engineers can struggle for hours or days with the same tasks that a CCIE can resolve in minutes. Few support providers make Cisco-qualified CCIEs accessible to assist small and medium sized businesses. Progent offers fast phone contact with a Cisco authorized CCIE so your company can receive timely assistance for serious network issues that are lowering worker productivity but are outside the comfort zone of your ordinary computer support resources. Progent's CCIE support experts can interface to your network by means of sophisticated on-line troubleshooting technology in order to provide efficient, secure, and affordable analysis and remediation. Progent's Cisco CCIEs offer expertise in the complete line of Cisco's industry-leading family of networking devices including PIX 500 Series Firewalls and ASA Series Firewalls, the Catalyst Firewall Services Module (FWSM), secure high-speed and IS routers, Aironet wireless access points and bridges, Meraki cloud-managed APs, wired and wireless Voice systems, Catalyst family switches, as well as Virtual Private Network (VPN) technology.

  • Authorized MS Windows Support
    Windows Experts for Winston-Salem, North CarolinaProgent's Microsoft-qualified online service experts offer computer problem solving and IT assistance for all Microsoft server technologies. Progent is a Microsoft Partner and can provide your organization the assistance of support engineers who can assist you with a broad range of technology support services such as Windows Server 2012 R2 integration, Windows Server 2008 R2 installation, MS Exchange Server 2016 migration, Microsoft Exchange 2013 consulting, Microsoft Exchange Server 2010 management, SharePoint Server design, Skype for Business planning and deployment support, Lync Server integration and Office Communications Server troubleshooting, Microsoft Forefront Threat Management Gateway 2010 administration and ISA Server maintenance, SQL Server 2016 integration and development and Microsoft SQL Server 2014 support, Systems Center Operations Manager network monitoring and reporting, Project Server and Server Online training, Small Business Server support, and Windows Essentials cloud integration.

    Progent also can deliver a full array of online PC desktop support and troubleshooting services including Windows 7 migration support, preparing for to 64-bit workstation software, integrating Microsoft Office 2010, and automating desktop configuration.

  • CISM and CISSP Qualified System Security Consultants
    CISSP Qualified System Security Consultants for Winston-Salem, North CarolinaProgent's accredited CISSP and ISSAP network security engineers can provide a range of security services to improve the immunity of your UNIX, Linux, Solaris, Apple Mac or Microsoft Windows environment against assaults or assist your company to clean up quickly after a serious penetration. Security solutions offered by Progent cover thorough security analysis using tools such as GFI LANguard, AMAP Application Scanner, and software from Solar Winds tools and Netcat; rapid cleanup after malicious assaults; installing firewalls; designing safe techniques for remote and mobile connectivity; guarding your messaging infrastructure against spam and DHA attacks; and initiating round-the-clock proactive monitoring.

  • Hybrid Cloud Solutions
    Azure Integration ConsultantsProgent offers expert remote consulting support to help businesses of all sizes connect their information networks with popular public cloud platforms such as Microsoft Azure and Amazon Web Services (AWS). Progent can assist you to design and administer hybrid ecosystems that support Windows and Linux systems and apps in both cloud-centric solutions or in hybrid topologies that combine on-premises IT assets as well as public clouds. To help you to integrate public cloud services with physical datacenters, Progent can provide a variety of cloud migration services such as Office 365 Exchange Online integration with on-premises Exchange deployments, Azure enterprise hybrid cloud solutions, Amazon Web Services hybrid cloud integration, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has more than 15 years of experience delivering high-level consulting support remotely, and Progent can help you complete your cloud integration initiatives quickly and affordably.
Special Consulting Programs Offered by Progent
Progent can provide the services of world-class remote consulting experts for contract IT projects that small companies often need. Billing rates for longer-term consulting tasks are determined based on the level of expertise of the consultants required. Progent's background in these important fields of information technology enables customers to execute major projects within budget and on schedule. Progent's special remote consulting solutions include:
  • Help Desk Expertise
    Progent's Help Desk Call Center service options for small and midsize businesses with networks based on UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include full-service Help Desk outsourcing, Virtual Help Desk support services, and Help Desk consulting. Progent's Help Desk outsourcing services are intended for small organizations who don't have the money or time to create an in-house Help Desk Call Center but who want fast response from an effective Call Center with professional telephone support plus the available expertise to escalate the most challenging problems to high-level consultants.

    Progentís Virtual Call Center is designed for larger businesses and operates as a transparent extension of your current Helpdesk resources. Progent's Virtual Call Center can operate as an escalation alternative to handle the toughest computer system issues, or be ready in those circumstances when your ordinary resources are too busy.

    Progent's Call Center consulting services can assist you in creating an efficient new Help Desk Call Center or improving your current one, evaluating or modifying Help Desk software products to address the special needs of your corporation, or adding temporary phone support personnel to supplement your existing Call Center group to deal with unusually busy events such as software migrations, major upgrades, or rolling out brand new applications.

    Progent's Help Desk team of seasoned information technology professionals gives your workers in Winston-Salem or anywhere in the state of North Carolina rapid contact with a dependable network service group with substantial experience delivering telephone-based support and remote troubleshooting for IT systems that incorporate UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's focus is to earn the Call Center recognition as a major contributor to company performance, and Progent's intent is to resolve rather than merely record IT issues.

  • Business Applications Services: Training, Custom Development, and Integration
    Progent's Applications Consulting staff offers online advanced engineering support and training in specific business application fields including Enterprise Requirements Planning, MRP, custom financial systems, and CRM. Progent also offers consulting expertise, programming, and training for familiar Microsoft applications including Microsoft CRM, Microsoft Project, Microsoft Office Word, and Microsoft Office Excel. For more information about Progent's expertise, custom programming, and education offerings for UNIX/Linux, Sun Solaris, macOS and OS X, or Microsoft applications, see Progent's Business Application Experts Team.

    Progent's Mac experts can promote the imaginative elements of Apple Mac systems by providing remote consulting support and education in graphics, sound, and motion video. Progent's consultants can provide expertise in a range of Mac creative tools such as Adobe Photoshop, Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac specialists can also help you with common jobs like scanning or digitizing audio/video or putting together an audio/video post production lab.

    Remote Network Monitoring Services
    Progent offers businesses in Winston-Salem, or anywhere in the state of North Carolina, remote network and server monitoring services centered around Microsoft Operations Manager network monitoring, adapted by Progent for your environment so your computer support is proactive rather than reactive. By anticipating potential trouble spots before they result in full-scale emergencies, proactive monitoring can minimize stressful and costly service crises. Progent can also assist with server and infrastructure monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Sun Solaris, or macOS and OS X environments, Microsoft systems, or systems powered by multiple OS platforms.

How Your Winston-Salem Company Can Contact Progent's Online Service Experts
To contact Progent about urgent phone-based support with UNIX, Linux, Sun Solaris, or macOS and OS X environments, visit Progent's Urgent Remote Support, call 1-800-993-9400, or refer to Contact Progent.

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