Fast Online Help for Winston-Salem IT Networks
Immediate Phone Technical Support for Winston-Salem SystemsFor organizations located in Winston-Salem or anywhere in North Carolina, Progent provides remote technical support for information systems based on any mix of Microsoft, Cisco, macOS and OS , or Linux technology. Progent's Microsoft qualified engineers have provided online troubleshooting to businesses in every state in the U.S. (Check out testimonials from Progent's clients.) Progent also can furnish the consultation services of Cisco CCIE-certified engineers to handle complex networking problems, as well as the services of CISA and CISSP-accredited security experts to handle advanced security architecture and diagnostic jobs.

Progent's online technical support engineers provide excellent value due to the fact that they have the practical experience and are equipped with the advanced technology required to resolve most network issues rapidly. This lowers direct expenses because service calls accumulate fewer billable consulting minutes. Online help also avoids the expense of dispatching an engineer to your office. Your company benefits even more with incidental costs by minimizing or eliminating network downtime and related losses due to business disruption, disgruntled customers and vendors, unproductive workers, and de-focused executives. Progent's advanced online technical support experience is especially helpful for organizations that are dependent on public clouds for critical infrastructure or software such as Microsoft Azure, Amazon Web Service, or Exchange Online, where onsite IT support may not be an alternative.

Progent's pricing policy for online support is designed to stretch your IT service dollar. Progent charges per minute for phone consulting, so you are invoiced only for the services that you actually get. Unlike many online service organizations, Progent imposes no initialization fee or minimum payments. Progent's per-minute billing unit and clean model for billing eliminate scenarios where fast solutions somehow turn into major tabs. Progent's skill at dealing with problems quickly means your business saves money.

Progent's Online Consulting and Technical Support Services
Over time, Progent has mastered a collection of optimized tools and field-proven methodologies which promote the highest level of effectiveness for online engineering help and repair for information networks of all sizes. Progent offers safe Virtual Private Network support for gateways from a variety of popular vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access enables the experts of Progent's online support team to link to your company's network without compromising network security.

Progent's powerful service database application keeps detailed documentation for the support that Progent's clients have received. Progent's authorized engineers have the benefit of the details of all help delivered to each Progent customer by every consultant. This archive of trouble tickets and resolutions is structured as an easily searchable proprietary knowledge base that permits Progent's online support professionals to share their experiences company-wide to ensure that the efficiency of Progent's technical support grows daily. Progent's extensive list of certifications and close relationships with major vendors such as Cisco and Microsoft make available additional extensive technical databases and allow fast response from manufacturers' internal product engineers so Progent's remote consulting specialists can find optimal solutions in the least time.

Remote technical support services offered by Progent to clients in Winston-Salem and anywhere in the state of North Carolina include:

Progent's ProSight Fixed-price Managed IT Services for Small and Mid-size Organizations
Progent offers a family of low-cost, flat-rate services intended to enable small and medium-size organizations to benefit from the same best-of-breed technology deployed by some of the industry's leading corporations. The ProSight portfolio of outsourced network management services addresses all critical aspects of modern networking such as email protection, threat defense based on machine leaning, cloud-based backup/recovery, infrastructure management, virtual server hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection solution that utilizes next generation behavior-based machine learning tools to guard endpoints as well as physical and virtual servers against new malware attacks like ransomware and file-less exploits, which easily escape legacy signature-matching AV tools. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and provides a single platform to automate the complete threat lifecycle including protection, detection, mitigation, cleanup, and forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection (ESP) services offer economical multi-layer security for physical servers and virtual machines, desktops, mobile devices, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and reacting to security assaults from all vectors. ProSight ESP provides firewall protection, penetration alerts, device control, and web filtering through leading-edge technologies packaged within one agent managed from a single control. Progent's security and virtualization experts can help you to design and implement a ProSight ESP environment that meets your organization's unique requirements and that allows you prove compliance with government and industry data protection regulations. Progent will assist you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that require urgent action. Progent's consultants can also assist your company to set up and verify a backup and disaster recovery solution such as ProSight Data Protection Services so you can recover quickly from a potentially disastrous security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services provide small and mid-sized businesses an affordable end-to-end service for secure backup/disaster recovery. Available at a low monthly price, ProSight DPS automates your backup processes and enables fast recovery of vital data, applications and virtual machines that have become lost or damaged due to hardware failures, software glitches, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images. Critical data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's BDR specialists can deliver world-class expertise to configure ProSight Data Protection Services to to comply with regulatory standards like HIPPA, FIRPA, and PCI and, whenever necessary, can assist you to restore your business-critical information. Read more about ProSight DPS Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the technology of leading information security companies to provide centralized control and world-class protection for all your inbound and outbound email. The hybrid architecture of Progent's Email Guard managed service integrates cloud-based filtering with a local gateway appliance to offer advanced protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based threats. Email Guard's Cloud Protection Layer serves as a first line of defense and keeps most unwanted email from reaching your network firewall. This reduces your exposure to inbound attacks and conserves network bandwidth and storage space. Email Guard's on-premises security gateway appliance provides a deeper layer of analysis for inbound email. For outbound email, the local gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local security gateway can also help Exchange Server to track and protect internal email traffic that originates and ends within your corporate firewall. For more details, see Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized organizations to map out, track, reconfigure and debug their connectivity hardware like routers, firewalls, and access points as well as servers, printers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology maps are always current, captures and manages the configuration of virtually all devices on your network, monitors performance, and sends notices when issues are discovered. By automating complex management and troubleshooting processes, ProSight WAN Watch can cut hours off ordinary tasks like network mapping, reconfiguring your network, finding devices that require critical updates, or identifying the cause of performance problems. Find out more about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management techniques to help keep your IT system running efficiently by tracking the health of vital assets that drive your business network. When ProSight LAN Watch uncovers an issue, an alarm is transmitted immediately to your specified IT management personnel and your assigned Progent engineering consultant so any looming problems can be addressed before they can disrupt your network Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a protected fault tolerant data center on a fast virtual machine host set up and managed by Progent's network support experts. Under Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the OS software, and the apps. Because the environment is virtualized, it can be ported easily to a different hosting solution without requiring a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, find and protect information related to your IT infrastructure, processes, applications, and services. You can instantly find passwords or serial numbers and be warned about upcoming expirations of SSL certificates ,domains or warranties. By cleaning up and organizing your IT documentation, you can eliminate as much as half of time thrown away looking for vital information about your network. ProSight IT Asset Management includes a centralized repository for holding and collaborating on all documents related to managing your business network such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT data. Whether youíre planning enhancements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the information you need as soon as you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable alternative for small and mid-size organizations to obtain an unbiased assessment of the overall health of their network. Powered by some of the top remote monitoring and management platforms in the industry, and overseen by Progent's world-class team of IT experts, ProSight Network Audits help you see how closely the deployment of your essential infrastructure assets adhere to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver immediate ROI such as a more manageable Active Directory (AD) environment. Both versions also come with a year of state-of-the-art remote network monitoring and management. Benefits can include simpler network management, improved compliance with information security regulations, more efficient utilization of IT assets, quicker problem resolution, more reliable backup and restore, and increased uptime. Learn more information about ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service centered on a brief interview with a Progent backup/recovery expert. The interview is designed to help evaluate your organization's ability either to block or recover quickly after a ransomware attack. Progent will work with you personally to gather information concerning your current antivirus tools and backup system, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can apply industry best practices to deploy a cost-effective AV and backup/recovery system that aligns with your business needs. For more information, visit Progent's ProSight Ransomware Preparedness Report.

Special Support Services Offered by Progent
Progent offers the services of seasoned online consulting professionals for special information technology programs. Progent's rates for ongoing development or consulting tasks are determined based on the qualifications of the engineers required. Progent's background in these special fields of computer technology allows customers to execute critical initiatives economically and on time. Progent's special remote engineering services include:

  • Call Center Support
    Progent's Help Desk programs for companies with environments that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux platforms include comprehensive Help Desk outsourcing, virtual Helpdesk support services, and Call Center process consulting. Progent's Help Desk outsourcing support services are designed for organizations who lack the money or time to support an in-house Help Desk but who need quick access to an efficient Call Center with professional telephone assistance as well as the technical depth to escalate the most challenging trouble tickets to high-level engineers.

    Progent's Call Center consulting services can support you in building an effective new Call Center or revamping your established one, identifying or customizing Call Center software products to address the special needs of your company, or adding temporary phone support staff to work with your existing Help Desk Call Center team to deal with unusually busy events like software transitions, mass updates, or installing brand new applications.

    Progent's Call Center team of veteran information technology professionals provides your customers in Winston-Salem or anywhere in the state of North Carolina instant access to an effective support resource with extensive experience delivering phone support and remote troubleshooting for IT systems that incorporate Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's focus is to give the Help Desk Call Center the reputation as a crucial enabler of business productivity, and Progent's policy is to solve rather than merely report IT problems.

  • Applications Services: Education, Custom Programming, and Integration
    Progent's Applications Experts staff can supply online advanced consulting expertise and training in specific business application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and CRM. Progent also can deliver expertise, customization, and training for popular Microsoft business applications including CRM, Project, Office 365 Word, and Microsoft Office 365 Excel. To read additional information on Progent's expertise, custom programming, and education offerings, visit Progent's Business Application Experts Services.

  • Centralized and Streamlined Management of Hybrid Cloud Environments
    Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud networks by offering advanced integration with Windows Server 2016 servers, Windows 10 clients; seamless management of heterogeneous environments that include various Linux distributions, Microsoft Hyper-V and VMware; and expanded public and private cloud support including tighter integration with Microsoft Intune for Apple iPhone and Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consultants offer advanced online and on-premises expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help your business to plan and install a new implementation of System Center 2016, extend or tune your current one, upgrade efficiently from an earlier version of System Center, or debug your System Center environment.

  • Remote Hybrid Network Monitoring and Reporting Support
    Progent offers companies in Winston-Salem, or anywhere in the state of North Carolina, remote hybrid network monitoring and reporting by providing System Center Operations Manager (SCOM) consulting services and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can configure SCOM to accommodate your environment so that your IT maintenance is proactive and automated. By detecting emerging problems before they grow into full-scale emergencies, proactive monitoring can minimize stressful and costly service breakdowns. Progent can also provide help with network monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Sun Solaris, or macOS and OS X systems, Microsoft Windows networks, or systems based on a variety of OS platforms.
How Your Winston-Salem Business Can Contact Progent's Remote Technical Support Experts
To get in touch with Progent about urgent phone-based support with Microsoft, Apple macOS and OS X, or Linux environments, go to Progent's Urgent Phone-Based Help, call 1-800-993-9400, or refer to Contact Progent. For organizations and new ventures in Winston-Salem or anywhere in the state of North Carolina, Progent's phone-based network support specialists can provide effective and affordable system help whenever your business needs it. More than 15 years of delivering online repair services has earned Microsoft Partner certification for Progent's team of engineers and has allowed Progent to acquire high-end troubleshooting capability and to fine tune remote connectivity tools to solve network problems rapidly while eliminating the expense and lost productivity that comes with on-site support visits.

Even if your Winston-Salem organization deals with a regular independent consultant or employs a full time organization that can handle common network issues, Progentís Microsoft certified engineers are available to provide a convenient and seamless virtual extension of your on-site resources in cases when your regular IT support personnel either don't have the availability or the experience to solve sudden system crises or especially tough integration projects.

Details of Progent's Remote Computer Support for Winston-Salem
Progent's phone support, remote troubleshooting, system security expertise, and system administration services give offices in Winston-Salem or anywhere in the state of North Carolina the greatest leverage for your support budget. Whether you require occasional telephone help and Internet-based troubleshooting or full-time Help Desk outsourcing services and system management, Progent's professionals can provide your organization world class network support while permitting you to eliminate the cost and administration overhead of running a large in-house IT staff. Highlights of Progent's National Remote Support program include:

How Is Progent Different from Other Service Firms?
Progent is a Microsoft Partner support firm and Progent's head count, breadth of IT experience, fine tuned remote support software, and familiarity with enterprise networking enable businesses to avoid the limitations associated with exclusive dependence on smaller consulting firms, individual freelance consultants, or limited in-house IT help.

Progent stands out by offering:

  • In-depth Expertise in Microsoft's Full Line of Servers
    Progent can provide world-class support for Microsoftís popular server products with services such as Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server planning and integration consulting, Microsoft Windows Server 2008 upgrades, Windows 2003 Server maintenance, MS Exchange 2016 planning and deployment, Exchange Server 2013 integration, Exchange 2010 Server management, Microsoft Exchange Server 2007 and Microsoft Exchange 2003 Server moves, plus Microsoft SQL Server 2016 upgrades, Microsoft SQL Server 2014 consulting support, and SQL Server management and troubleshooting.

  • Value Pricing
    Progent's pricing model is to charge for remote support and in-person help per minute. As a result, you are charged only for received support. Progent does not demand a more expensive rate for after-hours or urgent service, and inside California or in regions where Progent offers on-premises service, Progent does not bill for travel except for urgent support where on-site work is less than four hours. Also, Progent applies no startup charge and requires no retainer for services delivered during normal business hours. Many support organizations impose large minimum fees or charge for every fifteen minutes or longer. Progent's fine granularity does away with big invoices for quick fixes so you won't be forced to allow less critical problems to fester.

  • Full Records of Delivered Services
    Progent has developed a sophisticated service reporting system that records and organizes detailed documentation for all billed services. Unlike many independent consultants or small support firms who provide minimal documentation or details of tasks done, each service provided by Progent is tracked by comprehensive documentation. Each Progent consultant has use of the support documentation sent by every staff member to each client. The discipline of documenting and archiving service activity allows more effective support and eliminates a variety of common misfortunes such as when a service customer is virtually held hostage to a consultant who wonít release vital service information.

  • Remote Server Monitoring with Microsoft Operations Manager
    Progent is one of the only support firms to provide round-the-clock system tracking services based on MS Operations Manager. Microsoft System Center Operations Manager causes your computer support to be proactive instead of reactive. By revealing possible problems before they result in downtime, system monitoring can keep your information network from painful and expensive service losses.
How Does My Business Begin Getting Online Network Support from Progent?
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network support, go to Immediate Technical Support.















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