Fast Remote Troubleshooting for Winston-Salem IT Networks
Urgent Phone Technical Support for Winston-Salem NetworksFor businesses in Winston-Salem or anywhere in North Carolina, Progent offers remote support for networks based on Microsoft, Cisco, Mac OS X, or Linux/UNIX platforms. Progent's Microsoft certified engineers have provided remote support to companies in every state in the United States. (Check out recommendations from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE-qualified network specialists to solve challenging infrastructure issues, as well as the services of CISSP-accredited security engineers to handle high-level security design and troubleshooting issues.

Progent's remote technical support experts offer exceptional value because they have the practical experience and have access to the advanced technology needed to solve the majority of network issues quickly. This lowers immediate expenses since service calls require fewer chargeable consulting minutes. Online support also avoids the cost of sending an engineer to your location. Your company benefits even more in indirect costs by reducing or eliminating system outages and associated costs stemming from business disruption, upset customers and vendors, idle workers, and distracted executives. Progent's extensive online technical support expertise is especially important for organizations that rely on public clouds for vital infrastructure or applications such as Azure, Amazon Web Service, or Office 365 Exchange Online, where onsite tech support may not be an option.

Progent's pricing model for online support is designed to leverage your IT service dollar. Progent charges per minute for telephone-based assistance, so you pay just for the support that you receive. Unlike typical remote service organizations, Progent imposes no service activation surcharge or minimum payments. Progent's one-minute billing unit and clean model for pricing save you from situations where quick repairs somehow end up as big tabs. Progent's penchant for dealing with technical issues quickly means your business spends less money.

Progent's Remote Consulting and Troubleshooting Expertise
Over time, Progent has mastered a set of customized tools and field-proven methodologies that promote the maximum degree of efficiency for remote consulting and troubleshooting for computer systems of any size. Progent offers safe VPN support for VPN gateways from multiple popular sources including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity allows the consultants of Progent's Technical Response Center to connect to your system without breaching network security.

Progent's powerful customer support database system includes comprehensive records of the support that Progent's customers have been provided. Progent's authorized consultants have the benefit of the records of support provided to each Progent customer by every Progent consultant. This archive of issues and solutions is stored as a readily searchable support knowledge base that permits Progent's remote technical experts to share their knowledge with the whole team to make sure that the efficiency of Progent's technical support grows daily. Progent's high-level accreditations and formal partnerships with major vendors such as Cisco and Microsoft open up additional vast technical support databases and allow quick access to vendors' internal support staff so Progent's online service specialists are able to arrive at the best resolutions quickly.

Remote support provided by Progent to companies in Winston-Salem and anywhere in the state of North Carolina include:

Additional Support Programs Offered by Progent
Progent offers the skills of world-class remote consulting professionals for special IT programs. Billing rates for ongoing consulting projects are determined based on the qualifications of the consultants involved. Progent's background in these special fields of information technology allows customers to execute critical projects economically and on time. Progent's special online engineering services include:
  • Help Desk Services
    Progent's Help Desk service options for companies with environments that incorporate Windows, Cisco, Mac OS X, UNIX, or Linux technology include full-service Help Desk outsourcing, virtual Helpdesk services, and Call Center operations consulting. Progent's Help Desk Call Center outsourcing support services are ideal for businesses who lack the resources to support an in-house Help Desk but who need fast communication with a dependable Call Center with professional telephone assistance as well as the expertise to escalate complex tasks to high-level engineers.

    Progent's Help Desk consulting support can support you in building an effective new Help Desk Call Center or improving your current one, evaluating or customizing Call Center software products to meet the unique needs of your business, or providing occasional online staff to work with your existing Call Center resources to handle demanding scenarios such as software transitions, mass upgrades, or installing brand new business software.

    Progent's Call Center team of veteran network experts provides your computer users in Winston-Salem or anywhere in the state of North Carolina quick access to an effective support resource with years of background delivering telephone-based consulting and remote diagnostics for IT systems based on Microsoft Windows, Cisco, Mac OS X, or UNIX/Linux technology. Progent's focus is to give the Call Center perception as a significant driver of company efficiency, and Progent's intent is to resolve instead of simply track technical issues.

  • Applications Services: Education, Programming, and Integration
    Progent's Applications Experts staff provides phone-based professional consulting support and training in key business application areas that include ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also can provide consulting, customization, and education for Microsoft business applications including Microsoft CRM, Office Project, MS Office Word, and MS Office Excel. To read more concerning Progent's expertise, customization, and training services, refer to Progent's Applications Experts Group.

  • Unified and Streamlined Administration of Hybrid Cloud Environments
    System Center 2016 unifies and automates the administration of hybrid cloud networks through advanced integration with Windows Server 2016 servers, Windows 10 clients; cohesive integration of heterogeneous networks that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded cloud support such as closer integration with Intune for Apple iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants offer advanced remote and on-premises expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help you to design and install a new deployment of Microsoft System Center 2016, expand or optimize an existing one, migrate smoothly from a previous version of System Center, or debug your System Center environment.

  • Remote Network Monitoring Support
    Progent can provide businesses in Winston-Salem, or anywhere in the state of North Carolina, online network monitoring services powered by System Center Operations Manager (SCOM), adapted by Progent for your business so your computer support is proactive and automated. By spotting emerging issues before they result in downtime, remote monitoring can head off inconvenient and costly service failures. Progent can also assist with system monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or Mac OS X networks, Microsoft environments, or environments that support multiple operating systems.
How Your Winston-Salem Business Can Contact Progent's Online Technical Support Experts
To get in touch with Progent about emergency online assistance with Microsoft, Mac OS X, or Linux/UNIX networks, go to Progent's Urgent Remote Help, telephone 1-800-993-9400, or see Contact Progent. For offices and startups in Winston-Salem or anywhere in the state of North Carolina, Progent's online computer support engineers can provide expert and affordable system support the moment your company needs it. Long experience offering remote tech support has earned Microsoft Gold certification for Progent's consultants and has helped Progent to develop world-class troubleshooting capability and to refine remote connectivity technology to fix network problems quickly while eliminating the expense and lost time that comes with in-person support visits.

Even if your Winston-Salem organization works with a regular independent consultant or maintains an in-house IT staff that know how to deal with typical computer issues, Progent’s Microsoft certified consultants can provide a convenient and transparent virtual extension of your local resources for situations when your usual IT support personnel either don't have the time or the experience to address unexpected system emergencies or especially tough integration problems.

Advantages of Progent's IT Support for Companies in Winston-Salem
Progent's online support services allow your Winston-Salem company to experience the benefits of timely, expert IT support without the expense of managing an in-house IT staff. Your information system will derive greater strategic value by becoming increasingly available, productive, and protected. Benefits to your company include:

  • Convenient remote extension of your on-site support resources
    For most offices in Winston-Salem or anywhere in North Carolina, local computer support providers, whether made up of outside consultants or an internal IT staff, can solve the majority of network issues. On the other hand, serious problems sometimes strike when local support personnel are too busy or unavailable, and some problems may be associated with technology that is beyond the scope of your local service technicians. In these situations, Progent's on-call service professionals give you an easy, fast, and budget-friendly solution to supplement your local help and to pass on valuable information to improve your ability to handle future problems in-house.

  • Less Reliance on Freelance Service Providers
    For network maintenance, smaller companies commonly rely on independent freelance service providers. While freelance consultants have less internal costs than big support organizations and can afford to charge lower rates, they are often stretched too thin, making it hard to respond quickly to urgent situations. If a freelance service provider is busy with another client, sick, on vacation, or in class, the lack of reserve personnel may require your business to go without help during an emergency. As your network grows, system downtime and trouble with vital software become more expensive. The budget you thought you were saving on an independent can be consumed fast by lost productivity. Progent offers an on-call source of backup support expertise to insure your IT system remains up and running.

  • Build a Scalable Foundation for Seamless Expansion
    Organizations typically start with an information architecture created on a modest budget. Lacking a robust infrastructure, band-aid fixes often get thrown onto a shaky foundation. As a company grows, stability and scalability problems can hinder the productivity of the business. Such poorly built systems require careful analysis, smart long-term planning, and broad-based IT knowledge to evolve to a network architecture able to provide the solid foundation to handle vital business requirements and ease future expansion.

  • Interact with Solution Providers Rather Than Product Resellers
    Smaller companies need guidance and technical training to navigate through an ever more complex array of technology options available for promoting business growth and improving productivity. Businesses hardly need a computer consultant who is attempting to sell a certain vendor's products. IT support and product sales can result in a scenario where the proposed solution is built around a predetermined product instead of the genuine needs of a client. Progent eliminates these conflicts by offering only services rather than products. This enables Progent to match technical consulting with the real needs of clients.

What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Gold Certified Partner consulting firm and Progent's number of employees, breadth of IT knowledge, refined remote support tools, and familiarity with corporate IT allow offices to avoid the limitations of excessive reliance on smaller consulting organizations, individual freelance consultants, or over-stretched internal IT help.

Progent stands out by offering:

  • In-depth Expertise in Microsoft's Full Range of Server Platforms
    Progent offers in-depth expertise for Microsoft’s popular server products with services that include Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 migration and deployment support, Microsoft Windows Server 2008 upgrades, Windows 2003 Server maintenance, Microsoft Exchange 2016 Server planning and deployment, Exchange 2013 configuration, Exchange Server 2010 support, Microsoft Exchange Server 2007 and Exchange 2003 Server upgrades, plus SQL Server 2016 upgrades, Microsoft SQL Server 2014 support, and Microsoft SQL Server 2012 management and troubleshooting.

  • Value Pricing
    Progent's pricing model is to bill for remote service and on-premises help per minute. Consequently, you are billed only for received support. Progent does not demand a more expensive rate for after-hours or emergency support, and within California or in areas where Progent offers on-premises service, Progent does not bill for travel time except for emergency calls where on-site time is less than four hours. In addition, Progent imposes no service activation fee and asks no monthly commitment for services provided during normal working hours. Many service organizations impose large minimum payments or charge for every quarter hour or longer. Progent's one-minute granularity does away with large bills for fast solutions so you will not be forced to permit less critical problems to stay unaddressed.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's consultants to clients. By educating clients to handle technical issues that are within their scope, Progent is able to concentrate on delivering high-value skills where Progent faces little competition. Companies who utilize trusted independent consultants or who maintain internal IT staffs benefit when Progent transfers knowledge about new technology and proven methodologies to make their networks more robust, protected, and productive.

  • Automated Server Monitoring with Microsoft System Center Operations Manager
    Progent is one of the few IT service companies to offer 24x7 remote monitoring services based on Microsoft Operations Manager. Microsoft Operations Manager causes your network support to be anticipatory instead of reactive. By uncovering possible problems before they result in downtime, system monitoring can save your information network from stressful and costly availability losses.
How Does Our Company Start Receiving Online Technical Help from Progent?
To initiate Progent's online help services or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network help, visit Immediate Technical Support.

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