Fast and Affordable Remote Support for Winston-Salem IT Networks
Fast Phone Support for Winston-Salem SystemsFor organizations in Winston-Salem or anywhere in the state of North Carolina, Progent provides remote help for networks powered by Microsoft Windows, Cisco, macOS and OS , or Linux/UNIX platforms. Progent's Microsoft qualified consulting experts have delivered online troubleshooting to businesses in all 50 states in the U.S. (See testimonials from Progent's clients.) Progent also offers the expertise of Cisco CCIE-certified engineers to solve complex infrastructure issues, plus the services of CISA and CISSP-accredited security engineers to handle high-level security design and troubleshooting jobs.

Progent's online support engineers offer exceptional leverage because they have the practical background and are equipped with the sophisticated tools necessary to resolve most network issues quickly. This reduces direct expenses since service calls require fewer chargeable minutes. Remote help also avoids the expense of sending an engineer to your location. Your company saves even more with indirect costs by reducing or avoiding network outages and associated costs due to business discontinuity, disgruntled clients, unproductive employees, and de-focused management. Progent's extensive online technical support experience is particularly helpful for organizations that depend on public clouds for vital infrastructure or applications like Azure, Amazon Web Service, or Office 365 Exchange Online, where on-premises IT support may not be useful.

Progent's billing policy for remote help is structured to leverage your IT service investment. Progent bills per minute for phone consulting, so you pay just for the services that you actually get. In contrast to typical online support organizations, Progent requires no startup charge or minimum payments. Progent's one-minute billing unit and simple model for pricing eliminate scenarios where fast solutions somehow end up as large bills. Progent's skill at solving technical issues efficiently means your business saves money.

Progent's Remote Consulting and Technical Support Services
Through years of experience, Progent has refined an arsenal of customized tools and proven methodologies that promote the highest level of effectiveness for online help and repair for information systems of any size. Progent provides protected VPN support for VPN gateways from a variety of popular vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access allows the consultants of Progent's online support team to interface to your system remotely without breaching corporate security.

Progent's advanced technical support reporting system keeps extensive documentation for all support that Progent's clients have been provided. Progent's staff engineers have the benefit of the records of all help provided to each Progent customer by any Progent engineer. This history of issues and repairs is stored as a conveniently exploitable support knowledge base that permits Progent's remote support engineers to share their knowledge company-wide to ensure that the effectiveness of Progent's support grows daily. Progent's advanced certifications and working associations with important vendors such as Cisco and Microsoft make available other vast technical support knowledge bases and permit quick response from manufacturers' in-house product engineers with the result that Progent's online service specialists can determine the most efficient resolutions promptly.

Online technical support services offered by Progent to companies in Winston-Salem and throughout the state of North Carolina include:

Progent's ProSight Fixed-price Managed Services for Small and Medium Size Businesses
Progent offers a selection of budget-friendly, flat-rate managed services intended to allow small and medium-size businesses to utilize the same cutting-edge technology used by many of the industry's top corporations. Progent's ProSight line of network management outsourcing services covers all key aspects of modern networking including email protection, security and compliance, cloud-based backup and disaster recovery, infrastructure health monitoring, virtual server cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates next generation behavior machine learning tools to defend endpoints and physical and virtual servers against new malware attacks such as ransomware and file-less exploits, which easily escape legacy signature-matching AV products. ProSight Active Security Monitoring protects on-premises and cloud resources and provides a unified platform to address the entire malware attack progression including filtering, infiltration detection, containment, cleanup, and post-attack forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection (ESP) managed services deliver ultra-affordable multi-layer protection for physical servers and VMs, workstations, mobile devices, and Exchange Server. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and reacting to cyber threats from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alarms, endpoint management, and web filtering through leading-edge tools incorporated within one agent accessible from a unified control. Progent's security and virtualization experts can help you to plan and implement a ProSight ESP environment that meets your company's specific needs and that helps you prove compliance with government and industry data security regulations. Progent will help you define and configure policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that require immediate attention. Progent can also help your company to install and verify a backup and disaster recovery solution like ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent provide small and medium-sized businesses an affordable and fully managed service for reliable backup/disaster recovery. For a fixed monthly price, ProSight DPS automates your backup processes and allows fast recovery of critical files, applications and VMs that have become unavailable or corrupted due to hardware failures, software bugs, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's backup and recovery consultants can provide advanced expertise to configure ProSight Data Protection Services to to comply with government and industry regulatory requirements such as HIPPA, FIRPA, and PCI and, when needed, can help you to recover your critical information. Find out more about ProSight Data Protection Services Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the technology of top data security companies to provide web-based control and comprehensive security for all your email traffic. The hybrid structure of Progent's Email Guard managed service integrates cloud-based filtering with a local security gateway device to offer advanced defense against spam, viruses, Dos Attacks, DHAs, and other email-borne threats. Email Guard's cloud filter serves as a preliminary barricade and keeps the vast majority of threats from reaching your security perimeter. This decreases your vulnerability to inbound attacks and saves system bandwidth and storage space. Email Guard's on-premises gateway device adds a deeper layer of inspection for inbound email. For outbound email, the onsite security gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also help Exchange Server to track and protect internal email that stays within your corporate firewall. For more details, visit Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for small and mid-sized businesses to map, track, optimize and troubleshoot their networking hardware like routers, firewalls, and wireless controllers plus servers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are kept updated, copies and manages the configuration of almost all devices on your network, tracks performance, and generates alerts when potential issues are discovered. By automating tedious management and troubleshooting processes, WAN Watch can knock hours off common chores such as making network diagrams, reconfiguring your network, finding devices that require critical updates, or resolving performance problems. Learn more details about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring service that uses state-of-the-art remote monitoring and management (RMM) technology to keep your network operating efficiently by checking the state of critical assets that power your business network. When ProSight LAN Watch uncovers a problem, an alarm is sent immediately to your designated IT personnel and your Progent engineering consultant so all looming issues can be addressed before they have a chance to disrupt your network Learn more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a secure fault tolerant data center on a fast virtual machine host configured and maintained by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system software, and the applications. Since the system is virtualized, it can be ported easily to an alternate hosting solution without a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, find and safeguard information related to your network infrastructure, procedures, applications, and services. You can instantly find passwords or IP addresses and be alerted automatically about upcoming expirations of SSL certificates or warranties. By updating and organizing your IT infrastructure documentation, you can save as much as half of time spent trying to find vital information about your network. ProSight IT Asset Management features a centralized repository for holding and sharing all documents required for managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT information. Whether youíre making improvements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you require as soon as you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost alternative for small and mid-size businesses to get an unbiased assessment of the health of their information system. Based on a selection of the top remote monitoring and management (RMM) tools available, and overseen by Progent's certified group of IT professionals, ProSight Network Audits show you how well the configuration of your core infrastructure devices conform to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide immediate ROI such as a cleaner Active Directory system. Both versions also come with one year of advanced remote network monitoring and management (RMM). Advantages can include easier network management, improved compliance with data security regulations, higher utilization of IT resources, faster problem resolution, more reliable backup and restore, and higher availability. See more information about ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service centered on a phone discussion with a Progent information assurance expert. The fact-finding interview is designed to help evaluate your company's preparedness either to block or recover rapidly after a ransomware incident. Progent will consult with you directly to gather information about your existing AV defense and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can follow industry best practices to create an efficient AV and backup system that meets your company's requirements. For details, refer to Progent's ProSight Ransomware Preparedness Report.

Additional Support Programs Available from Progent
Progent offers the skills of seasoned online consulting professionals for special information technology programs. Billing rates for ongoing consulting projects are determined based on the qualifications of the consultants assigned. Progent's background in these special areas of computer technology enables clients to execute major initiatives economically and on time. Progent's project-based online engineering solutions include:

  • Call Center Expertise
    Progent's Call Center support programs for businesses with environments that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products include comprehensive Help Desk outsourcing, virtual Help Desk support services, and Call Center process consulting. Progent's Help Desk outsourcing support services are well suited for organizations who don't have the budget to create an in-house Help Desk Call Center but who require quick communication with a reliable Help Desk with professional phone assistance as well as the expertise to escalate complex problems to high-level consultants.

    Progent's Call Center consulting services can aid you in creating an efficient new Help Desk Call Center or revamping your current organization, selecting or modifying Help Desk software products to meet the special requirements of your company, or providing occasional phone support personnel to supplement your existing Help Desk resources to handle unusually busy scenarios like software migrations, major upgrades, or rolling out brand new applications.

    Progent's Help Desk Call Center staff of seasoned network professionals offers your customers in Winston-Salem or anywhere in the state of North Carolina instant assistance from an effective network service resource with extensive background offering phone support and online repair service for IT systems that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's charter is to give the Call Center perception as a major contributor to business productivity, and Progent's policy is to resolve instead of simply report IT problems.

  • Business Applications Services: Training, Development, and Integration
    Progent's Applications Experts staff offers online and in-depth consulting support and education in special application fields including ERP, Manufacturing Requirements Planning, accounting system customization, and CRM. Progent also offers consulting, customization, and training for popular Microsoft business applications such as Microsoft CRM, Project, Office 365 Word, and Office 365 Excel. For additional information about Progent's expertise, custom programming, and training offerings, visit Progent's Business Application Experts Group.

  • Centralized and Automated Administration of Hybrid Cloud Networks
    Microsoft System Center 2016 unifies and automates the management of hybrid cloud environments through advanced integration with Windows Server 2016, Windows 10; cohesive integration of multi-OS environments that include various Linux distributions, Hyper-V and VMware vSphere; and better cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts can provide advanced remote and on-premises support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to design and configure a new implementation of Microsoft System Center 2016, expand or tune an existing one, migrate efficiently from a prior version of System Center, or debug your System Center environment.

  • Remote Hybrid Network Monitoring Services
    Progent offers businesses in Winston-Salem, or anywhere in the state of North Carolina, remote hybrid network monitoring and reporting by providing System Center Operations Manager consulting services and Microsoft System Center 2012 Operations Manager support. Progent can tune Operations Manager to fit your environment so that your network maintenance is proactive and automated. By anticipating emerging trouble spots before they result in crashes, automated monitoring can avoid inconvenient and costly information system failures. Progent can also utilize network monitoring utilities like Nagios and MRTG to analyze UNIX/Linux, Solaris, or macOS and OS X environments, Windows systems, or environments based on a mix of OS platforms.
How Your Winston-Salem Business Can Contact Progent's Online Support Experts
To contact Progent about urgent phone-based help with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX computer systems, visit Progent's Urgent Online Help, call 1-800-993-9400, or go to Contact Progent. For businesses and startups in Winston-Salem or throughout the state of North Carolina, Progent's online network support specialists are ready to deliver expert and cost-effective IT help the moment your organization has to have it. More than 15 years of delivering online technical assistance has earned Microsoft Partner certification for Progent's consultants and has allowed Progent to develop high-end troubleshooting skills and to refine remote connectivity tools to fix IT problems quickly while avoiding the expense and lost time that comes with on-site service visits.

Even if your Winston-Salem organization has a local independent support technician or maintains a full time organization that know how to deal with common network issues, Progentís Microsoft and Cisco certified engineers are available to offer a convenient and transparent remote expansion of your on-site resources in cases when your regular IT support personnel either don't have the availability or the expertise to fix sudden network emergencies or especially challenging integration projects.

Advantages of Progent's Network Help for Businesses in Winston-Salem
Progent's online technical help services allow your Winston-Salem company to experience the advantages of on-call, world-class network support without the expense of managing a full-time IT organization. Your information system will acquire added strategic value by becoming increasingly available, efficient, and protected. Advantages to your business include:

  • Convenient remote extension of your local IT resources
    For most companies in Winston-Salem and throughout North Carolina, local network support providers, whether represented by outside consultants or an in-house IT staff, can resolve the majority of technical problems. On the other hand, major troubles might strike when local resources are too busy or unavailable, and some problems may stem from technology that is unfamiliar to your usual support personnel. In these instances, Progent's on-call service experts offer an easy, quick, and affordable way to augment your local resources and to transfer useful knowledge to increase your capability to deal with downstream issues in-house.

  • Less Reliance on Individual Service Providers
    For IT maintenance, smaller companies commonly rely on individual freelance service providers. While freelance consultants have less internal costs than larger consulting firms and can afford to charge marginally less, they are often overextended, making it impossible to respond rapidly to crisis situations. If an independent service provider is busy with another client, sick, on vacation, or in class, the lack of reserve personnel may require your company to wait for assistance during an emergency. As your company grows, network unavailability and trouble with vital software are more costly. The money you thought you were conserving on an independent can be eaten up fast by reduced productivity. Progent offers a dependable source of backup support experts to insure your network is always up and running.

  • Create a Scalable Basis for Seamless Expansion
    Businesses often start with an information system created on a shoestring budget. Without a robust framework, slap-dash fixes often get piled on top of a weak foundation. As a network grows, reliability and scalability issues can impede the success of the business. These poorly built systems need careful analysis, intelligent long-term planning, and extensive IT knowledge to upgrade to a network architecture that can provide the stable foundation to meet critical business demands and facilitate future expansion.

  • Interact with Problem Solvers Rather Than Technology Sellers
    Smaller organizations need advice and technical training to navigate through an increasingly complex array of product options capable of promoting business success and improving productivity. These companies do not need a network consultant who is motivated to sell a certain vendor's technology. Network support and product selling can lead to a situation where the recommended solution is designed around a profitable technology instead of the true needs of a client. Progent eliminates these dilemmas by selling just services instead of products. This enables Progent to match technical consulting with the best interests of customers.

What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Certified Partner consulting firm and Progent's number of employees, range of IT knowledge, refined support tools, and familiarity with enterprise networking enable offices to avoid the pitfalls of exclusive dependence on smaller service organizations, individual freelance service providers, or limited internal IT help.

Progent stands out by offering:

  • Best Practices
    Progentís staff of Microsoft and Cisco certified experts average more than a decade of real-world industry experience, in the trenches of network service, executing a broad variety of IT projects for an extensive array of customers. Every Progent support professional shares a proven collection of personal best practices which are combined into shared leading practices standards that Progent teaches its consulting staff. This ensures that you get not only expert technical skills, but also a consultant with proven approaches for using computer knowledge to repair actual IT problems quickly.

  • Value Pricing
    Progent's pricing model is to charge for remote service and on-premises help by the minute. Consequently, you owe exclusively for delivered services. Progent does not impose a higher rate for after-hours or emergency service, and inside California or in areas where Progent provides in-person service, Progent does not bill for travel except for emergency support where on-site time is less than 4 hours. In addition, Progent applies no initialization charge and asks no retainer for support services provided during normal working hours. Many support organizations impose large minimum fees or charge for every fifteen minutes or longer. Progent's fine granularity avoids big invoices for quick repairs so you will not be forced to allow simple problems to stay unaddressed.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's support experts to customers. By teaching clients to deal with technical issues that are within their comfort zone, Progent is able to focus on offering high-value skills where Progent has little competition. Businesses who utilize familiar independent consultants or who employ internal support staffs benefit when Progent passes on knowledge about critical technology and proven methodologies to make their networks more reliable, protected, and productive.

  • Remote Server Monitoring with MS Operations Manager
    Progent is one of the few support firms to offer round-the-clock remote tracking services powered by Microsoft System Center Operations Manager. MS System Center Operations Manager allows your network support to be anticipatory rather than reactive. By anticipating possible issues before they result in downtime, system monitoring can save your information network from painful and expensive availability losses.
How Does My Business Begin Receiving Remote Computer Help from Progent?
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network support, go to Immediate Technical Support.















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