Fast Remote Troubleshooting for Winston-Salem IT Networks
Urgent Phone Technical Support for Winston-Salem NetworksFor businesses in Winston-Salem or anywhere in North Carolina, Progent offers remote support for networks based on Microsoft, Cisco, Mac OS X, or Linux/UNIX platforms. Progent's Microsoft certified engineers have provided remote support to companies in every state in the United States. (Check out recommendations from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE-qualified network specialists to solve challenging infrastructure issues, as well as the services of CISSP-accredited security engineers to handle high-level security design and troubleshooting issues.

Progent's remote technical support experts offer exceptional value because they have the practical experience and have access to the advanced technology needed to solve the majority of network issues quickly. This lowers immediate expenses since service calls require fewer chargeable consulting minutes. Online support also avoids the cost of sending an engineer to your location. Your company benefits even more in indirect costs by reducing or eliminating system outages and associated costs stemming from business disruption, upset customers and vendors, idle workers, and distracted executives. Progent's extensive online technical support expertise is especially important for organizations that rely on public clouds for vital infrastructure or applications such as Azure, Amazon Web Service, or Office 365 Exchange Online, where onsite tech support may not be an option.

Progent's pricing model for online support is designed to leverage your IT service dollar. Progent charges per minute for telephone-based assistance, so you pay just for the support that you receive. Unlike typical remote service organizations, Progent imposes no service activation surcharge or minimum payments. Progent's one-minute billing unit and clean model for pricing save you from situations where quick repairs somehow end up as big tabs. Progent's penchant for dealing with technical issues quickly means your business spends less money.

Progent's Remote Consulting and Troubleshooting Expertise
Over time, Progent has mastered a set of customized tools and field-proven methodologies that promote the maximum degree of efficiency for remote consulting and troubleshooting for computer systems of any size. Progent offers safe VPN support for VPN gateways from multiple popular sources including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity allows the consultants of Progent's Technical Response Center to connect to your system without breaching network security.

Progent's powerful customer support database system includes comprehensive records of the support that Progent's customers have been provided. Progent's authorized consultants have the benefit of the records of support provided to each Progent customer by every Progent consultant. This archive of issues and solutions is stored as a readily searchable support knowledge base that permits Progent's remote technical experts to share their knowledge with the whole team to make sure that the efficiency of Progent's technical support grows daily. Progent's high-level accreditations and formal partnerships with major vendors such as Cisco and Microsoft open up additional vast technical support databases and allow quick access to vendors' internal support staff so Progent's online service specialists are able to arrive at the best resolutions quickly.

Remote support provided by Progent to companies in Winston-Salem and anywhere in the state of North Carolina include:

Additional Support Programs Offered by Progent
Progent offers the skills of world-class remote consulting professionals for special IT programs. Billing rates for ongoing consulting projects are determined based on the qualifications of the consultants involved. Progent's background in these special fields of information technology allows customers to execute critical projects economically and on time. Progent's special online engineering services include:
  • Help Desk Services
    Progent's Help Desk service options for companies with environments that incorporate Windows, Cisco, Mac OS X, UNIX, or Linux technology include full-service Help Desk outsourcing, virtual Helpdesk services, and Call Center operations consulting. Progent's Help Desk Call Center outsourcing support services are ideal for businesses who lack the resources to support an in-house Help Desk but who need fast communication with a dependable Call Center with professional telephone assistance as well as the expertise to escalate complex tasks to high-level engineers.

    Progent's Help Desk consulting support can support you in building an effective new Help Desk Call Center or improving your current one, evaluating or customizing Call Center software products to meet the unique needs of your business, or providing occasional online staff to work with your existing Call Center resources to handle demanding scenarios such as software transitions, mass upgrades, or installing brand new business software.

    Progent's Call Center team of veteran network experts provides your computer users in Winston-Salem or anywhere in the state of North Carolina quick access to an effective support resource with years of background delivering telephone-based consulting and remote diagnostics for IT systems based on Microsoft Windows, Cisco, Mac OS X, or UNIX/Linux technology. Progent's focus is to give the Call Center perception as a significant driver of company efficiency, and Progent's intent is to resolve instead of simply track technical issues.

  • Applications Services: Education, Programming, and Integration
    Progent's Applications Experts staff provides phone-based professional consulting support and training in key business application areas that include ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also can provide consulting, customization, and education for Microsoft business applications including Microsoft CRM, Office Project, MS Office Word, and MS Office Excel. To read more concerning Progent's expertise, customization, and training services, refer to Progent's Applications Experts Group.

  • ProSight Data Protection Services Managed Backup
    ProSight Data Protection Services from Progent offer small and mid-sized organizations a low cost end-to-end solution for reliable backup/disaster recovery (BDR). For a low monthly rate, ProSight DPS automates and monitors your backup processes and allows rapid recovery of critical data, apps and VMs that have become lost or damaged due to component failures, software glitches, disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images. Critical data can be backed up on the cloud, to a local storage device, or to both. Progent's backup and recovery consultants can deliver advanced support to configure ProSight Data Protection Services to to comply with regulatory standards such as IPPA, FIRPA, and PCI and, when necessary, can help you to restore your critical information. Find out more about ProSight DPS Managed Cloud Backup and Recovery.

  • Unified and Streamlined Management of Hybrid Cloud Networks
    System Center 2016 centralizes and automates the administration of hybrid cloud environments by offering advanced support for Windows Server 2016, Windows 10 clients; seamless management of multi-OS environments that include Linux, Hyper-V and VMware; and expanded cloud support including closer integration with Intune for Apple iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consulting experts offer world-class online and on-premises support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist your business to plan and install a new deployment of Microsoft System Center 2016, extend or optimize your current one, upgrade smoothly from an earlier release of System Center, or debug your System Center solution.

  • Online IT Infrastructure Monitoring and Reporting Support
    Progent can deliver companies in Winston-Salem, or anywhere in the state of North Carolina, remote IT infrastructure monitoring and reporting by providing System Center 2016 Operations Manager (SCOM 2016) consulting services and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can adapt SCOM for your environment so that your computer maintenance is proactive and automated. By anticipating looming problems before they grow into downtime, system monitoring can ward off disruptive and costly service breakdowns. Progent can also provide help with network monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or Apple Mac networks, Windows environments, or networks based on multiple operating systems.
How Your Winston-Salem Business Can Contact Progent's Online Service Experts
To contact Progent about urgent online assistance with Windows, Apple Mac, or Linux/UNIX networks, visit Progent's Emergency Phone-Based Support, call 1-800-993-9400, or go to Contact Progent. For companies and new businesses in Winston-Salem or anywhere in the state of North Carolina, Progent's phone-based computer support specialists can provide effective and affordable IT help the moment your company has to have it. Long experience delivering online tech support has led to Microsoft Gold certification for Progent's consultants and has enabled Progent to acquire world-class troubleshooting capability and to fine tune remote access technology to repair computer problems quickly while eliminating the expense and lost time that comes with on-premises support calls.

Even if your Winston-Salem business has a local independent consultant or employs a full time IT staff that know how to deal with typical computer issues, Progentís Microsoft certified consultants are available to offer a convenient and transparent remote expansion of your local resources in cases when your regular IT support personnel either don't have the availability or the experience to handle sudden network emergencies or especially challenging integration problems.

Benefits of Progent's IT Support for Businesses in Winston-Salem
Progent's online network troubleshooting services enable your Winston-Salem company to enjoy the advantages of on-call, enterprise-level network support without the expense of maintaining a full-time IT organization. Your network will acquire greater business value by being increasingly reliable, productive, and protected. Benefits to your business include:

  • Convenient remote extension of your local IT resources
    For most organizations in Winston-Salem or anywhere in North Carolina, nearby computer support resources, whether represented by freelance consultants or an in-house maintenance staff, can deal with typical technical issues. However, IT crises sometimes spring up when your regular support personnel are too busy or unavailable, and some problems may stem from technology that is beyond the scope of your local support personnel. In these instances, Progent's on-call support specialists give you an easy, quick, and budget-friendly solution to supplement your regular resources and to transfer useful knowledge to improve your capability to resolve future problems locally.

  • Reduced Reliance on Individual Service Providers
    For IT support, smaller offices often depend on individual freelance consultants. Although freelance service people have smaller internal costs than big consulting organizations and can often charge lower rates, they are sometimes stretched too thin, making it impossible to respond rapidly to urgent situations. If an independent service provider is occupied with another client, sick, on vacation, or in class, the absence of fallback personnel may force your business to wait for assistance during an emergency. As your network grows, system downtime and trouble with critical applications become more expensive. The money you thought you were saving on an independent can be consumed fast by lost productivity. Progent offers an on-call source of backup support expertise to insure your IT system remains up and running.

  • Create a Solid Foundation for Seamless Expansion
    Companies often start with an information architecture implemented on a modest budget. Lacking a proper infrastructure, slap-dash fixes can get thrown onto a shaky foundation. As a network grows, reliability and scalability problems can impede the success of the organization. These poorly built environments need careful assessment, smart strategic planning, and broad-based technical expertise to evolve to a network architecture able to provide the solid foundation to handle vital business demands and ease downstream growth.

  • Interact with Solution Providers Rather Than Product Resellers
    Smaller companies need guidance and technical education to navigate through an increasingly complex maze of product options available for accelerating business growth and improving efficiency. They do not need a network consultant who is motivated to resell a certain vendor's products. Network consulting and product sales can lead to a situation where the proposed solution is designed around a profitable technology instead of the true needs of a client. Progent avoids these dilemmas by offering just services rather than products. This allows Progent to match IT consulting with the best interests of clients.

How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Gold Partner support company and Progent's number of employees, depth of IT knowledge, refined support software, and familiarity with corporate IT enable companies to avoid the limitations of excessive dependence on smaller consulting firms, independent freelance consultants, or over-stretched internal IT help.

Progent stands out by offering:

  • Best Practices
    Progentís staff of Microsoft and Cisco certified consultants average longer than ten years of hands-on professional experience, at the forefront of network service, executing a broad variety of IT tasks for a large mix of customers. Every Progent consultant shares a refined set of personal best practices which are incorporated into shared leading practices standards that Progent teaches its consulting team. This means that you get not just expert IT skills, but also a consultant with proven approaches for applying computer knowledge to fix actual network problems quickly.

  • Value Pricing
    Progent's pricing policy is to charge for online service and on-site help per minute. Consequently, you are charged only for received support. Progent does not impose a more expensive rate for after-hours or priority support, and within California or in areas where Progent provides in-person support, Progent does not bill for travel time except for emergency calls where on-site time is less than 4 hours. In addition, Progent imposes no startup fee and asks no retainer for support services delivered during normal business hours. Many service organizations impose large minimum fees or charge for every fifteen minutes or longer. Progent's fine granularity eliminates big bills for fast fixes so you will not be tempted to permit simple problems to fester.

  • Full Documentation of Delivered Services
    Progent has created a sophisticated support reporting system that stores and formats complete documentation for all delivered support activities. Unlike many freelance consultants or local service firms who provide minimal documentation or specifics of tasks performed, every service delivered by Progent is accompanied by comprehensive documentation. Each Progent consultant has access to the service documentation sent by every consultant to every client. The discipline of detailing and organizing service records results in more efficient service and eliminates a slew of common misfortunes such as when a service client is virtually held hostage to a consultant who refuses to let go of vital service information.

  • Remote Server Monitoring with MS System Center Operations Manager
    Progent is one of the few consulting companies to offer 24x7 system monitoring services based on Microsoft System Center Operations Manager. MS System Center Operations Manager allows your computer support to be proactive rather than reactive. By revealing potential problems before they result in downtime, system monitoring can save your information network from stressful and costly service disruptions.
How Does My Business Start Receiving Online Technical Support from Progent?
To get started with Progent's online help offerings or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT support, visit Immediate Network Support.

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