Even if your Winston-Salem office deals with a local independent support technician or employs a full time organization that know how to handle day-to-day computer issues, Progent’s Microsoft certified engineers offer an easy and seamless remote expansion of your local resources for situations when your regular service personnel either don't have the bandwidth or the expertise to fix unexpected network emergencies or especially tough integration projects.

Details of Progent's Remote Computer Support for Winston-Salem
Progent's online help, remote troubleshooting, system security expertise, and system management services offer small businesses in Winston-Salem or throughout the state of North Carolina the greatest leverage for your IT budget. Whether you need one-time phone support and Internet-based network repair or ongoing Help Desk outsourcing services and network management, Progent's experts can deliver your company enterprise-level network support while allowing you to eliminate the expense and hassle of maintaining a full-service in-house IT staff. Highlights of Progent's National Remote Support services include:

• Immediate Telephone Access to Microsoft Qualified Professionals
  Progent's staff of Microsoft-certified engineers can provide immediate and economical expertise to small businesses in Winston-Salem and is also ideal for networks in more remote regions of North Carolina that lack consultants with proven experience supporting Microsoft's current line of server technologies. All Progent engineers have at least 10 years of experience supporting Microsoft solutions. As a Microsoft Gold Certified Partner consulting company, Progent has the use of a wide array of Microsoft support tools, technical databases, and on-going training.

• By the Minute Rates to Minimize Costs
  Progent offers remote help on a minute-by-minute basis, so you are billed only for the support you receive. Progent has no minimum charge for phone support and imposes no monthly subscription fee. This keeps you from paying big invoices for quick repairs.

• Availability of Cisco Certified Network Architecture Specialists
  As a Certified Partner for Cisco, Progent can provide the services of authorized professionals who have experience in planning, deploying, and troubleshooting networking environments powered by Cisco products. Progent can provide a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to help you create fast, high-availability, and protected connectivity for wireline and wireless networking.

• Application Experts Consulting
  Progent's basic support services consist of technology integration, Microsoft Exchange Server consulting, system security design, and Help Desk outsourcing services. Progent's Experts group offers in-depth consulting expertise in critical business applications. Help offered by the Application Experts Group covers:
  • Great Plains Software Consulting and Programming
  • Microsoft Dynamics Customer Relationship Management Consulting
  • MS Project Training
  • MS Office Excel Programming
  • Microsoft Office Support
  • Crystal Reports, MS Access, and FRx Programming
  • UNIX, Linux and Sun Solaris Support
  • Apple Mac Integration
  By providing a full service one-stop resource for network generalists and specialists, Progent can deliver timely, inexpensive, and thorough IT solutions that match the specific requirements of your business.

• Advanced Remote Access Software
  Secure remote access allows Progent's service professionals to see precisely what your users see. This makes it easier to produce quick solutions to issues that could otherwise require an expensive onsite visit. Cutting-edge online access tools and expert technicians combine to allow Progent to resolve most IT problems rapidly and economically. Progent is a pioneer in online support and remote network analysis.

• Support for Popular VPN Gateways
  Progent can provide secure VPN connectivity for gateways from leading VPN providers such as Microsoft, Cisco, Sonicwall and Checkpoint. Protected VPN online connectivity enables the engineers at Progent's Technical Response Center to repair your network remotely without jeopardizing network security.

• Round-the-Clock Service for Maximum System Uptime
  For small offices with mission-critical applications, Progent can provide round-the-clock online support services. Used in conjunction with automated 24x7 network monitoring based on Microsoft's MOM platform, this offering can help produce high network availability.

• Help Desk Call Center
  Progent's Help Desk support services are designed specifically for budget-conscious small offices whose clients require instant access to a Help Desk Call Center with expert phone support and full escalation ability.

Benefits of Progent's IT Support for Small Businesses in Winston-Salem
Progent's online support services enable your City# small business to have the benefits of immediate, world-class network support without the expense of managing a full-time IT staff. Your information system will derive greater business value by being more available, productive, and secure. Advantages to your business include:

• Convenient virtual extension of your local support resources
  With most small businesses in Winston-Salem and throughout North Carolina, local computer service resources, whether made up of independent consultants or a full-time IT staff, can deal with the majority of technical problems. On the other hand, serious problems may spring up when your regular resources are too busy or absent, and some trouble may be associated with technology that is beyond the scope of your usual support personnel. In these instances, Progent's on-call service experts offer an easy, quick, and affordable solution to augment your regular help and to convey useful information to improve your capability to resolve future issues locally.

• Reduced Dependence on Individual Consultants
  For IT support, small businesses commonly depend on independent freelance consultants. Although independent consultants carry smaller internal costs than big consulting organizations and can afford to charge marginally less, they are often overbooked, making it difficult to respond rapidly to urgent situations. If a freelance consultant is busy with another customer, sick, on vacation, or in class, the lack of backup help may require your company to go without assistance during an IT crisis. As your company grows, system unavailability and problems with vital software become more costly. The money you thought you were conserving on a freelancer can be eaten up quickly by reduced productivity. Progent provides a reliable source of backup support experts to insure your IT system remains up and running.

• Build a Solid Basis for Smooth Expansion
  New companies typically begin with an information system implemented on a shoestring budget. Lacking a robust framework, slap-dash fixes can get piled on top of a shaky foundation. When a network grows, reliability and expandability issues can hinder the success of the business. These poorly built systems require careful analysis, intelligent long-term planning, and extensive technical knowledge to evolve to a network architecture able to deliver the stable foundation to handle current business requirements and ease future growth.

• Interact with Problem Solvers Instead of Technology Sellers
  Small businesses need guidance and technical training to negotiate an ever more complicated maze of technology options capable of accelerating business success and enhancing efficiency. These companies do not need a network engineer who is motivated to earn a commission on a specific vendor's products. IT consulting and product sales can result in a situation where the recommended solution is designed around a predetermined technology rather than the genuine needs of a small business. Progent eliminates these conflicts of interest by offering only services rather than products. This allows Progent to align technical expertise with the best needs of clients.

How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Gold Partner consulting company and Progent's staff size, depth of IT experience, refined support tools, and familiarity with enterprise networking enable small companies to escape the pitfalls of excessive dependence on smaller consulting organizations, independent freelance consultants, or over=stretched internal IT help.

Progent stands out by offering:

• In-depth Expertise in Microsoft's Entire Range of Server Platforms
  Progent offers in-depth expertise for Microsoft’s leading server products with services that include Windows 2003 support, Microsoft Windows 2000 Server upgrades, Microsoft Windows NT Server legacy support, Exchange Server 2003 integration, Microsoft Exchange 5.5 Server and Exchange Server 2000 migration, and Microsoft SQL Server 2005 programming.

• Best Practices
  Progent’s staff of Microsoft and Cisco qualified experts average more than ten years of real-world industry experience, at the forefront of IT support, executing a broad range of IT tasks for an extensive mix of businesses. Every Progent support professional shares a proven collection of personal best practices which are combined into shared best practices training that Progent teaches its consulting staff. This means that you get not just world-class technical skills, but also a consultant with field-tested approaches for using computer knowledge to resolve actual IT problems efficiently.

• Value Pricing
  Progent's pricing policy is to charge for phone service and in-person visits per minute. Consequently, you owe only for received services. Progent does not demand a higher rate for off-hours or emergency service, and within California or in regions where Progent offers in-person service, Progent does not bill for travel time except for emergency support where on-site work is less than four hours. Also, Progent imposes no service activation charge and requires no retainer. Many service firms demand substantial minimum fees or charge for each quarter hour or longer. Progent's small granularity eliminates big invoices for quick fixes so you won't be tempted to allow minor problems to fester.

• Complete Documentation of Delivered Services
  Progent has developed a comprehensive service reporting system that records and organizes detailed documentation for all delivered services. Unlike some freelance consultants or small service firms who offer scant documentation or details of tasks done, every service delivered by Progent is accompanied by full documentation. Every Progent consultant has use of the support reports sent by every consultant to every client. The discipline of detailing and archiving support records results in more efficient support and eliminates a variety of typical misfortunes such as when a support client is virtually held captive to a consultant who won’t release the keys to the kingdom.

• Information Transfer
  Progent practices knowledge transfer from Progent's consultants to customers. By teaching customers to deal with problems that are within their scope, Progent can focus on providing hard-to-find skills where Progent faces little competition. Businesses who work with familiar freelance consultants or who employ internal IT personnel benefit when Progent passes on knowledge about critical technology and tested processes to make their networks more reliable, secure, and productive.

• 24x7 Server Monitoring with Microsoft MOM
  Progent is one of the few IT service companies to provide 24x7 remote monitoring services powered by Microsoft Operations Manager. This package causes your computer support to be proactive rather than reactive. By anticipating potential issues before they cause downtime, network monitoring can save your information network from stressful and expensive service losses.

How Does Our Company Begin Receiving Remote Computer Support from Progent?
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's online support options, call Progent at 888-412-5546 or send email to information@progent.com. If you have an urgent requirement for network help, go to Immediate Urgent Support.