Immediate Remote Support for Winston-Salem Networks
Immediate Remote Help for Winston-Salem SystemsFor businesses located in Winston-Salem or anywhere in the state of North Carolina, Progent provides online help for computer systems based on Microsoft, Cisco, Mac OS X, or Linux technology. Progent's Microsoft certified professionals have delivered remote troubleshooting to companies in all 50 states in the United States. (Refer to recommendations from Progent's clients.) Progent also can furnish the consultation services of Cisco CCIE-qualified engineers to handle complex infrastructure problems, plus the assistance of CISA and CISM-certified security consultants to handle advanced security design and diagnostic jobs.

Progent's online technical support engineers provide exceptional leverage due to the fact that they possess the practical experience and have access to the sophisticated tools needed to solve the majority of network issues quickly. This reduces direct expenses because service calls require fewer chargeable minutes. Online support also eliminates the expense of dispatching an engineer to your site. Your company benefits additionally with incidental costs by minimizing or avoiding system downtime and related losses stemming from business disruption, disgruntled clients, unproductive workers, and distracted management. Progent's advanced remote consulting know-how is especially valuable for organizations that rely on public clouds for vital network infrastructure or software such as Microsoft Azure, Amazon AWA, or Exchange Online, where on-premises IT support may not be an alternative.

Progent's billing policy for online support is designed to leverage your network support investment. Progent bills per minute for telephone-based consulting, so you are billed just for the support that you actually get. In contrast to typical online support companies, Progent imposes no service activation fee or minimum payments. Progent's one-minute billing unit and simple policy for pricing save you from scenarios where fast fixes somehow turn into substantial tabs. Progent's penchant for solving technical issues efficiently means you saves cash.

Progent's Online Consulting and Troubleshooting Services
Through years of experience, Progent has mastered a collection of optimized tools and proven processes which ensure the maximum level of effectiveness for remote help and repair for information networks of all sizes. Progent offers protected VPN support for gateways from a variety of popular vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access permits the experts of Progent's Technical Response Center to access your company's computer system without violating system security.

Progent's proven service database system maintains extensive records describing the service that Progent's customers have been provided. Progent's authorized service personnel have the benefit of the history of services rendered to each Progent client by any consultant. This database of anomalies and fixes is structured as a conveniently retrievable proprietary knowledge base that enables Progent's online support experts to share their knowledge with the whole team to make sure that the efficiency of Progent's support services grows over time. Progent's advanced certifications and working relationships with key industry leaders including Cisco and Microsoft make available other massive support knowledge bases and allow fast access to manufacturers' in-house support staff with the result that Progent's remote service experts are able to arrive at the most efficient solutions in the least time.

Remote services offered by Progent to companies in Winston-Salem and throughout the state of North Carolina include:

ProSight Fixed-price Managed Services for Small and Medium Size Organizations
Progent offers a selection of low-cost, fixed-price managed services intended to enable small and mid-size businesses to benefit from the same advanced IT solutions used by some of the world's top corporations. The ProSight suite of network management outsourcing services addresses all critical aspects of information technology such as email content filtering, behavioral-based threat defense, automated backup/recovery, infrastructure monitoring and management, virtual server hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates cutting edge behavior-based analysis technology to defend endpoint devices as well as servers and VMs against new malware assaults like ransomware and file-less exploits, which routinely get by traditional signature-based anti-virus products. ProSight Active Security Monitoring protects local and cloud-based resources and provides a unified platform to address the entire malware attack progression including protection, identification, containment, remediation, and post-attack forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) services offer economical in-depth security for physical servers and virtual machines, desktops, smartphones, and Exchange email. ProSight ESP utilizes contextual security and modern behavior analysis for round-the-clock monitoring and reacting to security threats from all attack vectors. ProSight ESP offers firewall protection, intrusion alerts, endpoint management, and web filtering via leading-edge technologies incorporated within a single agent managed from a single console. Progent's security and virtualization experts can assist you to plan and implement a ProSight ESP environment that meets your organization's unique requirements and that helps you prove compliance with legal and industry data protection regulations. Progent will assist you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that require immediate action. Progent can also assist your company to set up and test a backup and restore solution like ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent offer small and medium-sized businesses a low cost end-to-end solution for secure backup/disaster recovery. Available at a low monthly price, ProSight Data Protection Services automates and monitors your backup activities and allows fast recovery of critical files, apps and virtual machines that have become unavailable or damaged as a result of component breakdowns, software glitches, natural disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images. Important data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's BDR consultants can deliver advanced expertise to set up ProSight Data Protection Services to be compliant with regulatory standards like HIPPA, FIRPA, PCI and Safe Harbor and, whenever needed, can assist you to recover your critical data. Read more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of top information security companies to provide web-based management and comprehensive security for all your inbound and outbound email. The hybrid structure of Email Guard integrates a Cloud Protection Layer with a local security gateway device to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. Email Guard's Cloud Protection Layer serves as a first line of defense and blocks the vast majority of unwanted email from reaching your security perimeter. This decreases your exposure to inbound threats and saves system bandwidth and storage. Email Guard's onsite security gateway appliance adds a further level of analysis for incoming email. For outgoing email, the onsite gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also help Exchange Server to track and safeguard internal email traffic that originates and ends inside your corporate firewall. For more details, see ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for smaller organizations to map out, track, enhance and debug their networking hardware like routers and switches, firewalls, and wireless controllers as well as servers, client computers and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network diagrams are kept updated, copies and manages the configuration of almost all devices on your network, monitors performance, and generates alerts when potential issues are detected. By automating tedious network management processes, ProSight WAN Watch can knock hours off common chores such as making network diagrams, reconfiguring your network, locating appliances that require important software patches, or resolving performance problems. Find out more about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management techniques to keep your IT system operating at peak levels by checking the health of vital assets that drive your information system. When ProSight LAN Watch detects a problem, an alarm is sent immediately to your specified IT staff and your assigned Progent consultant so that all looming problems can be addressed before they have a chance to disrupt your network Learn more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a secure Tier III data center on a fast virtual machine host configured and maintained by Progent's network support professionals. Under Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the OS platforms, and the apps. Because the environment is virtualized, it can be moved immediately to an alternate hardware environment without a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, you are not locked into one hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, retrieve and protect data about your network infrastructure, procedures, applications, and services. You can quickly find passwords or serial numbers and be alerted about impending expirations of SSLs or domains. By cleaning up and managing your IT documentation, you can save as much as half of time wasted trying to find critical information about your network. ProSight IT Asset Management features a common repository for holding and collaborating on all documents related to managing your network infrastructure like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and relating IT data. Whether youíre making enhancements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the data you need as soon as you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable way for small and medium-size businesses to get an unbiased evaluation of the overall health of their information system. Powered by a selection of the leading remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's world-class group of IT professionals, ProSight Network Audits help you see how well the configuration of your essential infrastructure assets adhere to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver instant benefits like a cleaner Active Directory environment. Both versions also include one year of cutting-edge remote network monitoring and management (RMM). Advantages can include simpler management, better compliance with information security standards, more efficient utilization of IT assets, quicker problem resolution, more dependable backup and recovery, and higher availability. See more about Progent's ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service built around a phone discussion with a Progent information assurance consultant. The interview is designed to assess your organization's preparedness to block or recover quickly after a ransomware attack. Progent will work with you personally to collect information about your existing AV defense and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can follow industry best practices to create an efficient security and backup environment that aligns with your business needs. For additional information, refer to The ProSight Ransomware Preparedness Report.

Additional Consulting Services Available from Progent
Progent offers the skills of seasoned online consulting experts for contract IT programs. Progent's rates for ongoing consulting projects are set based on the qualifications of the consultants involved. Progent's background in these special areas of information technology enables clients to execute major initiatives within budget and on schedule. Progent's special remote engineering solutions include:

  • Help Desk Call Center Support
    Progent's Help Desk Call Center programs for businesses with networks based on Microsoft Windows, Cisco, Apple Mac, or UNIX/Linux platforms include full-service Call Center outsourcing, virtual Help Desk services, and Help Desk consulting. Progent's Help Desk Call Center outsourcing services are ideal for organizations who lack the money or time to assemble and manage an in-house Call Center but who want quick response from a dependable Call Center with professional telephone support as well as the technical depth to escalate the most challenging trouble tickets to high-level engineers.

    Progentís Virtual Help Desk is designed for larger businesses and operates as a transparent extension of your existing Call Center staff. Progent's Virtual Help Desk Call Center can operate as a an escalation alternative to handle the most difficult technical issues, or be ready in overflow instances when your other service providers are too busy.

    Progent's Call Center team of experienced information technology consultants gives your workers in Winston-Salem or anywhere in the state of North Carolina fast contact with a dependable network service resource with substantial experience offering telephone-based support and online troubleshooting for networks based on Microsoft, Cisco, Apple Mac, UNIX, or Linux components. Progent's mission is to give the Help Desk Call Center perception as a crucial enabler of company success, and Progent's goal is to fix rather than merely record IT issues.

  • Business Applications Services: Education, Customization, and Problem Solving
    Progent's Applications Experts staff can supply online and in-depth consulting expertise and education in special business application areas including Enterprise Requirements Planning, MRP, customizing accounting packages, and Customer Relationship Management. Progent also can provide consulting, custom programming, and education for popular Microsoft applications such as Microsoft CRM, MS Office Project, Office Word, and Excel. For additional information concerning Progent's consulting, custom programming, and education services, go to Progent's Applications Experts Team.

  • Unified and Streamlined Management of Hybrid Cloud Networks
    System Center 2016 centralizes and automates the management of hybrid cloud networks by offering advanced integration with Windows Server 2016 servers, Windows 10 clients; seamless integration of multi-OS networks that incorporate various Linux distributions, Hyper-V and VMware; and better cloud support including closer integration with Intune for iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consulting experts offer world-class remote and onsite expertise for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist your business to plan and configure a new deployment of Microsoft System Center 2016, expand or optimize your current one, migrate efficiently from an earlier release of System Center, or debug your System Center solution.

  • Online IT Infrastructure Monitoring Services
    Progent can deliver companies in Winston-Salem, or anywhere in the state of North Carolina, online IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) expertise and System Center 2012 Operations Manager (SCOM 2012) support. Progent can tune SCOM to suit your environment so your network maintenance is proactive and automated. By anticipating potential issues before they cause network outages, automated monitoring can head off disruptive and costly information system failures. Progent can also use system monitoring utilities such as Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or Apple Mac environments, Microsoft Windows environments, or systems powered by a combination of OS platforms.
How Your Winston-Salem Company Can Contact Progent's Remote Support Experts
To contact Progent about urgent phone-based expertise with Microsoft Windows, Mac OS X, or Linux/UNIX networks, go to Progent's Urgent Online Support, telephone 1-800-993-9400, or refer to Contact Progent. For offices and startups in Winston-Salem or anywhere in the state of North Carolina, Progent's phone-based network support engineers can deliver effective and affordable system support whenever your company needs it. More than 15 years of offering online repair services has led to Microsoft Partner certification for Progent's team of engineers and has allowed Progent to acquire world-class troubleshooting capability and to refine remote access technology to repair network problems rapidly while eliminating the expense and lost productivity that comes with on-site support calls.

Even if your Winston-Salem office works with a regular freelance consultant or employs a full time IT staff that can handle ordinary network issues, Progentís Microsoft and Cisco certified consultants are available to offer an easy and seamless remote expansion of your on-site resources in cases when your regular service personnel either lack the bandwidth or the expertise to deal with unexpected system emergencies or especially complicated integration problems.

Benefits of Progent's Network Help for Organizations in Winston-Salem
Progent's remote support services allow your Winston-Salem company to realize the benefits of on-call, enterprise-class network support without the expense of maintaining a full-time IT organization. Your network will derive added strategic value by being more available, efficient, and protected. Benefits to your company include:

  • Convenient remote extension of your on-site IT resources
    With most companies in Winston-Salem and throughout North Carolina, local network support providers, whether consisting of independent consultants or an internal maintenance staff, can handle the majority of network issues. However, serious problems can strike when local resources are overstretched or unavailable, and some trouble may be associated with IT products that is beyond the scope of your local service people. In these situations, Progent's on-call service specialists offer an easy, quick, and economical way to supplement your local help and to transfer useful knowledge to increase your ability to handle downstream issues in-house.

  • Reduced Dependence on Individual Service Providers
    For IT maintenance, smaller offices commonly depend on individual freelance service providers. While freelance service people carry less overhead than big consulting companies and can often charge lower rates, they are often overextended, making it hard to respond quickly to urgent situations. If a freelance service provider is occupied with another customer, ill, on a trip, or in training, the absence of reserve help may force your business to wait for help during an emergency. As your network expands, system unavailability and trouble with vital applications become more costly. The money you thought you were conserving on a freelancer can be consumed quickly by reduced productivity. Progent offers a reliable source of reserve support expertise to insure your network remains available.

  • Build a Solid Basis for Smooth Expansion
    Organizations often begin with an IT system implemented on a modest budget. Without a proper framework, band-aid repairs often get piled on top of an unstable foundation. When a network grows, reliability and scalability problems can hinder the productivity of the organization. Such badly built systems need proper analysis, intelligent long-term planning, and extensive IT knowledge to upgrade to a system infrastructure able to deliver the stable foundation to handle current business requirements and simplify future growth.

  • Interact with Problem Solvers Rather Than Technology Vendors
    Smaller companies require advice and technical training to navigate through an ever more complicated array of technology alternatives capable of accelerating business growth and improving productivity. These companies hardly need a network engineer who is motivated to resell a specific vendor's products. Network consulting and product sales can lead to a scenario where the recommended solution is built around a profitable product instead of the genuine needs of a client. Progent avoids these conflicts by selling just services instead of products. This enables Progent to match technical consulting with the real needs of customers.

What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Certified Partner support firm and Progent's head count, depth of IT background, fine tuned remote support tools, and understanding of corporate IT allow businesses to avoid the pitfalls associated with exclusive reliance on smaller service organizations, independent freelance consultants, or over-stretched internal resources.

Progent adds value by offering:

  • Proven Methodology
    Progentís team of Microsoft and Cisco qualified experts average longer than ten years of real-world professional background, at the front lines of network service, performing a broad variety of technical projects for an extensive array of clients. Every Progent consultant shares a refined collection of personal best practices which are combined into shared best practices standards that Progent instills in its consulting staff. This means that you get not only expert technical help, but also a consultant with field-tested approaches for using computer knowledge to repair real-world IT problems rapidly.

  • Value Pricing
    Progent's pricing policy is to charge for remote service and on-premises help per minute. As a result, you are billed only for received services. Progent does not demand a more expensive rate for after-hours or urgent service, and within California or in regions where Progent provides on-site service, Progent does not bill for travel except for emergency calls where on-site time is less than four hours. In addition, Progent applies no initialization fee and requires no monthly commitment for services provided during normal business hours. Many support firms impose large minimum fees or charge for every quarter hour or longer. Progent's one-minute granularity avoids big bills for quick repairs so you will not be forced to permit less critical problems to fester.

  • Full Documentation of Delivered Services
    Progent has developed a comprehensive service reporting system that stores and formats complete documentation for all delivered support activities. Unlike some independent consultants or small service organizations who provide minimal documentation or details of tasks performed, every service delivered by Progent is accompanied by full documentation. Every Progent consultant has access to the support documentation transmitted by every staff member to every customer. The discipline of detailing and organizing support records allows more efficient service and avoids a slew of common misfortunes such as when a service customer is effectively held captive to a consultant who refuses to let go of the keys to the kingdom.

  • Remote Server Monitoring with Microsoft System Center Operations Manager
    Progent is one of the only IT service firms to offer round-the-clock remote monitoring services based on Microsoft Operations Manager. MS System Center Operations Manager causes your network support to be proactive rather than reactive. By anticipating potential problems before they cause lost productivity, network monitoring can keep your IT network from painful and expensive service losses.
How Does My Business Begin Receiving Remote Computer Support from Progent?
To initiate Progent's online help offerings or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT help, visit Immediate Network Support.















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