Fast and Affordable Online Technical Support for Winston-Salem Information Networks
Immediate Online Support for Winston-Salem NetworksFor organizations located in Winston-Salem or anywhere in North Carolina, Progent provides online help for information systems based on any mix of Microsoft Windows, Cisco, Macintosh, or Linux/UNIX technology. Progent's Microsoft qualified consulting experts have delivered remote troubleshooting to companies in every state in the U.S. (Check out recommendations from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE-certified engineers to solve complex infrastructure problems, plus the services of CISA and CISM-accredited security consultants to handle advanced security design and diagnostic issues.

Progent's online technical support engineers offer excellent leverage because they have the practical background and are equipped with the advanced tools necessary to resolve the majority of information system issues quickly. This reduces immediate costs because service calls require minimal billable minutes. Online help also avoids the cost of dispatching an engineer to your site. Your organization saves even more in indirect costs by minimizing or eliminating network downtime and related costs resulting from business discontinuity, disgruntled clients, idle workers, and de-focused management. Progent's extensive remote technical support expertise is especially valuable for organizations that depend on public clouds for vital network infrastructure or applications like Azure, Amazon Web Service, or Office 365 Exchange Online, where onsite support may not be an alternative.

Progent's billing policy for remote support is designed to leverage your network support dollar. Progent bills per minute for phone assistance, so you are charged exclusively for the support that you actually get. In contrast to typical online service firms, Progent asks for no startup fee or minimum fees. Progent's one-minute billing unit and simple policy for billing avoid situations where speedy. minor fixes manage to end up as large invoices. Progent's penchant for solving problems efficiently means you saves cash.

Progent's Remote Consulting and Troubleshooting Expertise
Over time, Progent has mastered an arsenal of customized tools and field-proven methodologies which permit the highest level of efficiency for remote help and repair for IT networks of all sizes. Progent offers protected VPN support for VPN gateways from a variety of leading vendors including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology allows the consultants of Progent's Technical Response Center to access your company's computer system without breaching system security.

Progent's advanced technical support database application stores comprehensive records for the service that Progent's clients have been provided. Progent's team consultants have access to the details of services provided to each Progent customer by every consultant. This history of issues and repairs is structured as an easily exploitable internal database that allows Progent's online support engineers to communicate their experiences company-wide to ensure that the quality of Progent's support improves over time. Progent's advanced accreditations and close partnerships with key vendors including Cisco and Microsoft make available other massive support knowledge bases and permit fast response from manufacturers' in-house product engineers with the result that Progent's remote service experts are able to find the most efficient resolutions in the least time.

Remote technical services offered by Progent to companies in Winston-Salem and throughout the state of North Carolina include:

Progent's ProSight Flat-rate Managed IT Services for Small and Medium Size Businesses
Progent offers a family of budget-friendly, fixed-price services designed to enable small and medium-size businesses to benefit from the same advanced IT solutions used by some of the world's top enterprises. The ProSight line of IT management outsourcing services covers all critical facets of modern networking including email content filtering, threat defense based on machine leaning, automated backup and disaster recovery, and infrastructure monitoring and management. ProSight managed services offered by Progent include:

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of leading data security vendors to deliver centralized management and world-class security for all your inbound and outbound email. The powerful structure of Email Guard managed service combines cloud-based filtering with an on-premises security gateway appliance to offer advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne malware. Email Guard's cloud filter serves as a first line of defense and blocks the vast majority of unwanted email from reaching your security perimeter. This decreases your exposure to external attacks and saves network bandwidth and storage. Email Guard's onsite security gateway appliance adds a deeper layer of analysis for incoming email. For outgoing email, the local security gateway offers anti-virus and anti-spam filtering, DLP, and email encryption. The local security gateway can also assist Microsoft Exchange Server to track and safeguard internal email that originates and ends within your security perimeter. For more details, visit ProSight Email Guard spam and content filtering.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes cutting edge behavior machine learning technology to defend endpoints and servers and VMs against new malware attacks like ransomware and email phishing, which easily evade traditional signature-based anti-virus tools. ProSight ASM protects on-premises and cloud-based resources and offers a unified platform to automate the complete threat progression including protection, identification, containment, remediation, and post-attack forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services provide small and mid-sized organizations an affordable and fully managed solution for reliable backup/disaster recovery. Available at a low monthly rate, ProSight DPS automates your backup activities and enables rapid restoration of vital files, applications and virtual machines that have become unavailable or damaged as a result of hardware failures, software glitches, disasters, human error, or malware attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware images. Critical data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's BDR consultants can deliver world-class support to configure ProSight Data Protection Services to to comply with regulatory standards such as HIPPA, FINRA, PCI and Safe Harbor and, whenever necessary, can assist you to restore your critical data. Find out more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized businesses to diagram, track, reconfigure and troubleshoot their connectivity hardware like routers and switches, firewalls, and wireless controllers as well as servers, endpoints and other devices. Using state-of-the-art RMM technology, WAN Watch makes sure that infrastructure topology maps are kept updated, copies and displays the configuration of virtually all devices on your network, tracks performance, and sends alerts when problems are detected. By automating tedious management and troubleshooting activities, ProSight WAN Watch can knock hours off common tasks like making network diagrams, reconfiguring your network, finding devices that need critical updates, or isolating performance bottlenecks. Find out more about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight Systems Watch: Server and Desktop Automated Remote Monitoring and Management
    ProSight Systems Watch is Progentís server and desktop monitoring service that uses state-of-the-art remote monitoring and management (RMM) technology to help keep your network operating at peak levels by checking the health of critical computers that drive your information system. When ProSight Systems Watch uncovers a problem, an alert is transmitted automatically to your designated IT management staff and your assigned Progent consultant so any looming problems can be addressed before they have a chance to impact productivity Learn more details about ProSight Systems Watch server and desktop remote monitoring and management consulting.

Additional Consulting Programs Available from Progent
Progent can provide the services of seasoned remote consulting professionals for special information technology projects. Progent's charges for ongoing consulting projects are determined according to the level of expertise of the engineers required. Progent's background in these special areas of information technology allows clients to complete major projects within budget and on schedule. Progent's special online engineering solutions include:

  • Call Center Services
    Progent's Help Desk Call Center programs for businesses with environments that incorporate Microsoft Windows, Cisco, Apple Mac, UNIX, or Linux products include full-service Help Desk Call Center outsourcing, virtual Help Desk services, and Helpdesk process consulting. Progent's Help Desk Call Center outsourcing services are a convenient solution for organizations who lack the budget to support an internal Help Desk but who require quick access to a dependable Help Desk Call Center with proficient phone support plus the expertise to escalate complex tasks to high-level engineers.

    Progent's Help Desk consulting support can guide you in creating an effective new Help Desk or revamping your established one, selecting or modifying Help Desk application software to address the particular needs of your company, or providing occasional phone support staff to supplement your internal Call Center group during demanding situations like software transitions, major upgrades, or rolling out brand new applications.

    Progent's Help Desk staff of seasoned network consultants offers your customers in Winston-Salem or anywhere in the state of North Carolina immediate communication with a reliable technical support group with years of experience offering telephone-based help and remote diagnostics for IT systems powered by Microsoft, Cisco, Apple Mac OS X, or UNIX/Linux technology. Progent's charter is to give the Call Center recognition as a solid enabler of company success, and Progent's policy is to resolve and not simply report technical problems.

  • Business Applications Services: Training, Programming, and Integration
    Progent's Applications Consulting Group offers online professional consulting expertise and education in key business application areas such as Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also can provide expertise, custom development, and training for popular Microsoft applications such as CRM, Microsoft Office Project, MS Office Word, and MS Excel. To learn additional information on Progent's consulting, customization, and training offerings, see Progent's Business Application Experts Group.

  • Centralized and Automated Management of Hybrid Cloud Networks
    System Center 2016 unifies and automates the management of hybrid cloud environments through comprehensive support for Windows Server 2016, Windows 10; cohesive management of heterogeneous environments that incorporate Linux, Hyper-V and VMware; and better public and private cloud support including tighter integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts can provide advanced online and on-premises support for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist you to plan and install a new deployment of System Center 2016, extend or tune your current one, migrate efficiently from an earlier version of System Center, or troubleshoot your System Center environment.

  • Online IT Infrastructure Monitoring and Reporting Services
    Progent can deliver businesses in Winston-Salem, or anywhere in the state of North Carolina, remote hybrid network monitoring and reporting by providing System Center 2016 Operations Manager consulting services and System Center 2012 Operations Manager support. Progent can configure Operations Manager to fit your environment so your computer support is proactive and automated. By spotting emerging problems before they result in crashes, proactive monitoring can ward off stressful and expensive information system breakdowns. Progent can also deploy system monitoring products such as Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or Apple Mac systems, Microsoft Windows systems, or systems that support multiple OS platforms.
How Your Winston-Salem Company Can Contact Progent's Online Support Professionals
To contact Progent about urgent online expertise with Microsoft, Apple Mac, or Linux/UNIX computer systems, visit Progent's Emergency Phone-Based Help, telephone 1-800-993-9400, or visit Contact Progent. For businesses and new businesses in Winston-Salem or throughout the state of North Carolina, Progent's phone-based computer support specialists can provide expert and affordable system support the moment your company needs it. Long experience delivering online tech support has led to Microsoft Gold certification for Progent's consultants and has helped Progent to acquire world-class troubleshooting capability and to fine tune online connectivity technology to fix network problems quickly while avoiding the expense and lost time associated with in-person support visits.

Even if your Winston-Salem business deals with a regular freelance consultant or maintains an in-house IT staff that know how to handle ordinary network issues, Progentís Microsoft certified engineers can provide an easy and seamless remote extension of your local resources for situations when your usual IT support personnel either don't have the availability or the expertise to address unexpected system crises or especially complex integration problems.

Benefits of Progent's IT Support for Organizations in Winston-Salem
Progent's remote IT consulting services enable your Winston-Salem company to realize the advantages of timely, enterprise-class IT support without the cost of maintaining an in-house IT staff. Your network will derive added business worth by being increasingly available, efficient, and protected. Benefits to your business include:

  • Convenient virtual extension of your on-site support resources
    With most businesses in Winston-Salem and throughout North Carolina, local network support resources, whether made up of outside consultants or an internal IT staff, can take care of typical network issues. On the other hand, serious problems sometimes occur when your regular resources are too busy or absent, and some trouble may involve IT products that is beyond the scope of your local service personnel. In these situations, Progent's on-call support specialists provide a convenient, quick, and affordable solution to supplement your local help and to pass on valuable knowledge to improve your capability to handle downstream issues locally.

  • Less Dependence on Freelance Service Providers
    For network maintenance, smaller businesses commonly rely on independent freelance service providers. While independent service people have less internal costs than larger consulting companies and can often charge marginally less, they are occasionally overextended, making it hard to respond quickly to urgent situations. If an independent service provider is occupied with another client, ill, on a trip, or in training, the absence of backup personnel may require your business to wait for help during an emergency. As your network expands, network unavailability and problems with critical applications are more expensive. The budget you thought you were saving on a freelancer can be consumed quickly by lost productivity. Progent offers an on-call source of backup service experts to make sure your network remains up and running.

  • Create a Solid Foundation for Smooth Growth
    Businesses often start with an information system created on a shoestring budget. Without a scalable framework, band-aid repairs can get thrown on top of a weak foundation. When a company grows, reliability and expandability problems can hinder the success of the business. Such poorly designed systems require careful analysis, intelligent strategic planning, and extensive IT knowledge to upgrade to a system architecture able to offer the stable foundation to meet vital business demands and simplify future growth.

  • Work with Problem Solvers Rather Than Technology Sellers
    Smaller offices require advice and technical education to navigate through an ever more complex maze of product options available for promoting business growth and improving productivity. Businesses do not need a computer consultant who is motivated to resell a specific vendor's technology. IT support and product selling can result in a scenario where the proposed solution is designed around a profitable technology rather than the genuine needs of a client. Progent eliminates these conflicts of interest by selling only services rather than products. This enables Progent to match IT expertise with the best needs of customers.

How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Gold Certified Partner consulting firm and Progent's staff size, breadth of IT expertise, fine tuned remote support tools, and understanding of corporate IT enable businesses to escape the limitations of excessive dependence on smaller consulting firms, individual freelance service providers, or over-stretched internal IT help.

Progent adds value by providing:

  • Certified Expertise in Microsoft's Full Range of Servers
    Progent can provide in-depth support for Microsoftís popular server products with services that include Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server migration and deployment help, Microsoft Windows Server 2008 R2 support, Windows Server 2003 maintenance, MS Exchange Server 2016 planning and deployment, Microsoft Exchange Server 2013 consulting, Microsoft Exchange Server 2010 support, Microsoft Exchange Server 2007 and Exchange 2003 Server upgrades, plus SQL Server 2016 upgrades, Microsoft SQL Server 2014 support, and SQL 2012 management and troubleshooting.

  • Value Pricing
    Progent's pricing model is to bill for online support and on-premises help by the minute. As a result, you are invoiced just for received services. Progent does not impose a more expensive rate for after-hours or urgent service, and inside California or in regions where Progent offers in-person service, Progent does not bill for travel except for emergency calls where on-site work is less than 4 hours. Also, Progent imposes no minimum fee and requires no retainer for support services delivered during normal working hours. Many service firms demand substantial minimum fees or charge for each quarter hour or longer. Progent's one-minute granularity does away with big bills for quick repairs so you won't be tempted to allow simple problems to fester.

  • Complete Documentation of IT Services
    Progent has developed a comprehensive support reporting system that records and organizes detailed documentation for all delivered services. Unlike some independent consultants or local service organizations who provide scant documentation or specifics of tasks done, each service delivered by Progent is tracked by comprehensive documentation. Every Progent staff member has use of the service reports transmitted by every staff member to each client. The practice of documenting and archiving service records results in more effective service and avoids a variety of typical misfortunes such as when a service customer is virtually held captive to a consultant who wonít release the keys to the kingdom.

  • 24x7 Server Monitoring with Microsoft Operations Manager
    Progent is one of the few support companies to provide round-the-clock system tracking services based on Microsoft System Center Operations Manager. MS System Center Operations Manager allows your network maintenance to be proactive instead of reactive. By revealing possible issues before they cause downtime, network monitoring can keep your IT network from stressful and costly service losses.
How Does My Business Start Receiving Remote Technical Support from Progent?
To get started with Progent's online help offerings or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network support, visit Immediate Network Support.















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