Worcester, MA Online Support from World-class Computer Network Service Consultants
Progent's computer network troubleshooting services can deliver your Worcester, MA business budget-friendly and reliable support from enterprise-class IT engineers. By delivering IT consulting service when you need it, providing specialized expertise for key technologies, offering unique services such as 24x7 network monitoring, and charging only for support you receive, Progent gives your Worcester, Massachusetts business an economical option for optimizing the productivity and profitability of small office information systems. If you have a local system, connect to cloud-based infrastructure, or manage a hybrid cloud-and-local solution, Progent is the smart choice for organizations and local governments to build and manage a robust and secure IT network and to benefit from quick availability of the seasoned support typically available only to enterprises who are able to maintain a large in-house IT staff.

For mid-size and large businesses, Progent offers co-sourcing and project management services to reinforce the skills of your in-house IT support personnel. Co-sourcing can save money and help meet schedules for major IT initiatives like software design and development, business continuity planning and testing, network security evaluations, merging datacenters, or software migrations.

Progent can in addition provide the services of certified experts to assist your business to design and execute your cloud computing strategy.

Key Technologies Serviced by Progent for Businesses in Worcester, Massachusetts
Progent offers the support of certified experts for all aspects of business network technology deployed in small and midsize companies and local governments. Technologies supported by Progent include:

Service Delivery Alternatives Available for Worcester, Massachusetts Companies
Progent has a variety of options for providing small businesses and local governments with cost-effective computer services for troubleshooting, consulting, hosting services, and network management. Progent's paradigm for providing computer support is based on the Help Desk operational structure familiar to larger IT groups. Progent's Help Desk Service Mechanism promotes fast response, thorough service documentation, consistent follow-up, and strict cost monitoring across a range of IT support delivery options that include online troubleshooting, in-person help, top-level consulting, plus server hosting.

  • Remote Support
    Progentís Technical Response Center provides emergency and routine remote support for Windows, Linux, Apple Mac, and Cisco-based systems in the United States and globally. Progent's seasoned service experts can assist customers to analyze and repair network problems without the cost or time loss of travel for onsite service calls. The background of Progent's IT consultants allows them to handle most network problems rapidly. For the most complex problems, Progent's depth of expertise allows the support team to escalate support calls to advanced subject matter experts. Progent provides a streamlined, web-accessible registration procedure for first-time customers to address emergency network problems and Progent charges by the minute with zero startup fees or time minimums, so you pay only for the help you get. Specialists you can access online include Cisco-certified CCIE network engineers, Microsoft-qualified MCSE consultants, and CISSP-certified security professionals. Find out additional information concerning Progent's online computer support expertise.

  • Onsite Service
    Progent provides on-site technical support for registered clients in major metropolitan areas in the U.S. Progent's onsite support personnel can work in conjunction with Progent's remote support engineers to give small companies the best of both worlds: onsite support professionals when you need them as well as the remote expertise of Progent's worldwide staff of IT engineers, security specialists, and business application programmers. The response time for in-person service visits is usually under one business day. There is no start-up or retainer charge for registering as a Progent client for onsite support. Learn more about why to sign up for Progent's onsite network support services.

  • Help Desk
    Progent's Help Desk Call Center Services are designed for all businesses and local governments who require fast and reliable access to a professional Helpdesk with efficient phone support, online troubleshooting capability, and enough technical strength for all needed escalation. Since smaller businesses usually are constrained by limited information technology funds and can provide little executive bandwidth for dealing with IT support tasks, Progent's Helpdesk Services can be the most efficient option to make sure that small business information systems are always up and running. Read more concerning Progent's Help Desk services.

  • Consulting Services
    Progent provides small and midsize companies affordable access to world-class IT professionals who can provide help with critical technologies including Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server expertise, Cisco network infrastructure, network security consulting, fault tolerant it system design, server virtualization solutions, plus configuration, programming and support for business applications such as accounting, ERP, reporting, CRM, and office productivity packages. Progent can provide assistance with short-term projects including office relocations and major software migrations, longer term projects like management information application programming and support, relational database application programming and administration services, and web development, on-going services including System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting services for IT infrastructure health monitoring and network management, or urgent response such as disaster recovery and malware cleanup.

  • Application Hosting
    Progent can host key business applications such as Exchange and MS SQL to provide small and midsize businesses with greater degrees of reliability, security, and performance than is feasible using the class of in-house data center that is realistically affordable for the majority of small and midsize organizations. Since Progent utilizes the same data centers that support the gear of some of the world's largest IT companies, Progent can eliminate the expense of building and maintaining the infrastructure required for world-class environmental control, power backup, and redundant Internet access. For managed applications, Progent can also make sure that upgrades and service packs stay updated, security and performance is continually monitored, and systems and data files are regularly archived and ready for full and prompt restoration. Learn additional information concerning Progent's hosting for Microsoft Exchange Server and other critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service provides comprehensive hosting for all of a small or midsize company's servers in an environment that not only provides the top level of fault-tolerance and expandability but that is also convenient for clients to migrate to another service firm or to move in-house if your situation warrants it. Progent's Private Cloud hosting service is based on tested virtualization technologies that permit businesses with mixed networks to save dramatically on the expense of hardware, system support, and IT management while achieving enterprise-class dependability and an unparalleled degree of vendor independence. Unlike conventional SaaS hosting models, Progent's Private Cloud Hosting Service encompasses all server-centric software in a single centrally managed service, can handle the mixed- platform and non- standardized environments typical of smaller businesses, and retains ownership of the licenses in the customer's hands so that migrating to a new virtualized host is fast, safe, and inexpensive. This eliminates ending up a captive to a specific hosting provider while still providing all the economies associated with SaaS hosting services.

  • Hybrid Cloud Planning and Integration Consulting Services
    Progent offers advanced online support services to help businesses of all sizes integrate their IT infrastructure with popular public clouds including Azure and Amazon Web Services. Progent can help you to plan and administer hybrid environments that can include Windows and Linux systems and applications in both cloud-only solutions or in hybrid network models that seamlessly combine on-premises resources as well as public clouds. To help you to integrate cloud services with networks, Progent can provide a range of cloud integration services that include Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Microsoft Azure planning and deployment services, Amazon Web Services (AWS) cloud integration support, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has over 15 years of background providing advanced consulting expertise remotely, and Progent can make sure you complete your cloud integration projects on schedule and within your budget.
Progent's Fixed-price Managed Services for Information Security
Progent's low-cost ProSight portfolio of network management outsourcing services is designed to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all aspects of information assurance. ProSight managed services offered by Progent include:
  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption platform that incorporates the services and infrastructure of leading data security vendors to provide centralized control and world-class security for your email traffic. The powerful structure of Email Guard managed service combines cloud-based filtering with an on-premises security gateway appliance to offer complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne malware. ProSight Email Guard's cloud filter acts as a preliminary barricade and keeps most unwanted email from making it to your network firewall. This decreases your exposure to external threats and saves network bandwidth and storage. ProSight Email Guard's onsite gateway appliance provides a further layer of inspection for incoming email. For outgoing email, the onsite gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local gateway can also help Microsoft Exchange Server to monitor and safeguard internal email that stays within your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus defense, content filtering and data leakage prevention.

  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes next generation behavior analysis technology to guard endpoints as well as physical and virtual servers against new malware assaults such as ransomware and file-less exploits, which routinely get by traditional signature-based AV products. ProSight ASM safeguards on-premises and cloud resources and provides a unified platform to automate the complete malware attack lifecycle including protection, infiltration detection, containment, remediation, and post-attack forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight DPS: Managed Backup
    ProSight Data Protection Services from Progent offer small and medium-sized businesses an affordable and fully managed service for reliable backup/disaster recovery. Available at a fixed monthly price, ProSight Data Protection Services automates and monitors your backup processes and allows fast restoration of vital data, applications and virtual machines that have become lost or damaged due to component breakdowns, software glitches, disasters, human error, or malware attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local device, or to both. Progent's backup and recovery specialists can deliver advanced support to configure ProSight DPS to be compliant with regulatory standards such as HIPPA, FINRA, and PCI and, whenever necessary, can assist you to restore your critical information. Find out more about ProSight DPS managed cloud backup and recovery.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for smaller businesses to map out, track, reconfigure and debug their networking appliances like routers, firewalls, and wireless controllers plus servers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that infrastructure topology diagrams are always current, captures and manages the configuration of virtually all devices connected to your network, monitors performance, and generates alerts when problems are discovered. By automating tedious management and troubleshooting processes, WAN Watch can knock hours off ordinary tasks such as making network diagrams, reconfiguring your network, locating appliances that need important updates, or resolving performance problems. Learn more about ProSight WAN Watch infrastructure management services.

  • ProSight LAN Watch: Server and Endpoint Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses advanced remote monitoring and management (RMM) techniques to keep your network running at peak levels by tracking the state of vital computers that drive your business network. When ProSight LAN Watch detects a problem, an alert is transmitted immediately to your designated IT management personnel and your assigned Progent engineering consultant so that all potential problems can be addressed before they have a chance to disrupt your network Find out more about ProSight LAN Watch server and desktop monitoring managed service.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a protected fault tolerant data center on a fast virtual host set up and maintained by Progent's IT support experts. With the ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system platforms, and the apps. Because the system is virtualized, it can be ported easily to a different hosting environment without requiring a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, your business is not locked into one hosting service. Find out more details about ProSight Virtual Hosting services.

Unique Advantages of Teaming with Progent
As a Microsoft Gold Certified Partner and Small Business Specialist, Progent is an acknowledged expert at the core network software and productivity programs important to most small and medium-size companies and local governments. As a Cisco-certified partner, Progent also offers help for an increasingly sophisticated collection of infrastructure technologies including firewalls, routers and switches, voice-over-IP options, and wireless connectivity. In addition, Progent's CISSP-certified security consultants, CISM-authorized security engineers, CISA-certified security audit consultants and GIAC-qualified information assurance experts can provide a business-wide view of system protection and can assist with advanced security programs such as SIEM solutions to help companies meet industry guidelines and government regulations for network data protection and reporting.

The breadth and size of Progent's engineering team offer a powerful array of benefits to clients trying to maximize the productivity of their IT system within an affordable budget. These benefits include:

  • Best Industry Practices
    Progentís team of Microsoft and Cisco qualified experts average longer than ten years of hands-on industry experience, at the front lines of network support, executing a wide variety of IT tasks for an extensive array of clients. Every Progent support professional shares a proven set of personal best practices which are incorporated into company-wide best practices standards that Progent teaches its consulting staff. This guarantees that you get not only world-class technical help, but also a support engineer with field-tested approaches for solving actual network problems quickly. Learn more details about Progent's best practices for network consulting.

  • Value Pricing
    Progent's pricing model is to bill for online support and on-premises help per minute. As a result, you are charged exclusively for received support. Progent does not demand a more expensive rate for off-hours or urgent service, and Progent does not bill for travel except for emergency calls where on-site work is less than four hours. Also, Progent applies no registration fee and requires no retainer for services provided during regular working hours. Many service firms impose large minimum fees or charge in increments of a quarter hour or longer. Progent's small pricing granularity does away with big bills for fast repairs. An additional benefit of by-the-minute invoicing is that customers will not be inclined to allow less critical issues to stay unaddressed until they grow into big problems. Find out additional information about Progent's value pricing for IT outsourcing.

  • Full Reporting of Delivered Services
    Progent has developed a sophisticated service reporting system that records and organizes detailed documentation for all billed services. Unlike some independent consultants or local support organizations who provide minimal documentation or specifics of services performed, every service delivered by Progent is accompanied by full documentation. Every Progent consultant has use of the support reports sent by every staff member to each client. The practice of documenting and archiving service activity results in more efficient service and eliminates a slew of typical problems such as when a service client is virtually held hostage to a consultant who refuses to release vital service information. Learn more details about Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent is committed to information transfer from Progent's support experts to clients. By educating customers to deal with technical issues that are within their comfort zone, Progent can focus on offering high-value services where Progent faces little competition. Small businesses who work with independent consultants or who maintain internal support staffs gain when Progent transfers information about new technology and tested methodologies to make their networks more robust, protected, and productive. Read more details about Progent's knowledge transfer services.

How to Contact Progent
If your Worcester, Massachusetts company wants to contact Progent to find out about IT outsourcing, consulting, or technical support services, phone 800-993-9400 or go to Contact Progent.

Fast Online Network Help
For fast online help, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).

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