Worcester, MA Remote Support from World-class Network Troubleshooting Experts
Progent's computer network technical support services can provide your Worcester, MA company low cost and consistent support from world-class IT engineers. By delivering IT consulting help when you need it, offering specialized knowledge for mission-critical applications, delivering value-added services such as automated network monitoring, and invoicing only for support you use, Progent offers your Worcester, Massachusetts business an economical solution for maximizing the productivity of small-scale office networks. If you run an on-premises datacenter, rely on cloud resources, or manage a hybrid cloud/on-premises solution, Progent is the smart way for businesses to build and manage a robust and safe information system and to benefit from fast availability of the skilled support ordinarily available only to corporations who can afford a large internal information technology staff.

For medium-size and enterprise businesses, Progent offers co-sourcing and project management services to reinforce the technical skills of your internal network support staff. This can save money and minimize technical risks for major projects such as software programming, disaster recovery planning and testing, network security audits, merging datacenters, or software migrations.

Progent can in addition offer access to certified consultants to assist your company to design and implement a sensible cloud strategy.

Primary Practice Areas Supported by Progent for Office Networks in Worcester, Massachusetts
Progent's nationwide team of certified consultants provides assistance for virtually all aspects of network technology used by companies of all sizes. Practice areas served by Progent in and around Worcester include:

Service Delivery Alternatives for Worcester, Massachusetts Companies
Progent offers a selection of options for providing small companies and local governments with affordable computer services for troubleshooting, system architecture, hosting, and IT management. Progent's model for providing computer support is built on the Help Desk structure familiar to larger IT groups. Progent's Helpdesk Support Model ensures fast support, comprehensive activity documentation, consistent follow-up, and strict cost monitoring across a range of IT service delivery modes that include online repairs, in-person help, top-level consulting, as well as server hosting.

  • Online Support
    Progentís Technical Response Center provides urgent and scheduled remote service for Microsoft Windows, Linux, Apple Mac, and Cisco-powered environments in the United States and worldwide. Progent's certified support experts can assist clients to analyze and repair network problems without the expense or time loss of on-premises service calls. The background of Progent's IT consultants makes it possible to resolve the majority of IT issues quickly. For the toughest problems, Progent's breadth of knowledge allows the support team to escalate support calls to advanced subject matter experts. Progent provides a convenient, web-accessible signup process for first-time customers to address urgent network problems and Progent charges per minute with zero sign-up charges or minimums, so you are invoiced only for the help you receive. Experts you can access online include Cisco-certified CCIE network engineers, Microsoft-certified MCSE consultants, and CISM-certified security engineers. Find out additional information about Progent's remote network troubleshooting expertise.

  • On-site Support
    Progent provides onsite computer support for registered clients in larger cities in the United States. Progent's on-site service personnel can work in conjunction with Progent's remote service experts to give small and midsize businesses the best of both worlds: in-person service professionals when you require them plus the remote help of Progent's worldwide team of IT consultants, security professionals, and business application developers. The response time for in-person support visits is usually less than 24 hours. There is no start-up or retainer fee for becoming a Progent client for on-premises support. Find out more details about why to sign up for Progent's in-person computer service.

  • Help Desk
    Progent's Contact Center Services are intended for small and midsize businesses and local governments who require fast and dependable access to an online Contact Center with efficient phone assistance, online troubleshooting capability, and enough technical depth for all needed problem escalation. Since smaller businesses typically are constrained by tight IT budgets and can spare little management attention for dealing with network support, Progent's Helpdesk Services can be the most cost-effective way to ensure that business computer systems stay productive. Read more details about Progent's Help Desk outsourcing services.

  • Consulting Services
    Progent offers small and midsize companies budget-friendly availability of enterprise-class IT professionals who can provide help with vital products and technologies such as Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server and application support, Cisco network design, company-wide network protection engineering, high availability network consulting, virtual server strategies, plus integration, programming and support for small business programs including financials, ERP and MRP, business analytics, sales automation, and productivity packages. Progent can help with one-shot projects such as site moves and major software upgrades, extended projects like management reporting application programming and customization, relational database application programming and DBA support, and web development, continuing support including System Center 2012 Operations Manager support and SCOM 2016 consulting for IT infrastructure health monitoring and network management, or urgent response such as data restoration and virus removal.

  • Application Hosting
    Progent can host mission-critical applications such as Exchange Server and MS SQL to provide small businesses with greater degrees of reliability, security, and recoverability than is possible with the class of on-site data center that is realistically affordable for the majority of small organizations. Since Progent uses the same data centers that host the equipment of some of the world's largest information technology organizations, Progent can save you the cost of building and managing the infrastructure required for enterprise-class cooling, power backup, and redundant Internet access. For hosted applications, Progent can also make sure that upgrades and service packs stay updated, protection and performance is continually monitored, and systems and data files are regularly archived and available for full and rapid restoration. Find out more about Progent's hosting for Exchange and other critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service offers full hosting services for all of a small company's production servers in a setting that not only provides the top level of fault-tolerance and scalability but that is in addition easy for customers to migrate to another support provider or to move internally when your circumstance warrants it. Progent's Private Cloud hosting service is based on tested virtualization techniques that permit small businesses with mixed networks to benefit dramatically on the expense of hardware, system support, and network administration while getting enterprise-class reliability and an unparalleled level of vendor alternatives. Unlike conventional Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting encompasses all server-centric applications in a single centrally administered service, can handle the multi- platform and non- standardized environments common with smaller businesses, and keeps control of the licenses in the client's hands so that moving to a new virtualized host is quick, safe, and inexpensive. This avoids ending up a captive to a specific hosting provider while still providing all the cost savings related to ASP and SaaS hosting services.

  • Hybrid Cloud Planning and Integration Support
    Progent can provide expert remote support services to help companies of any size connect their information networks with popular public cloud platforms including Azure and Amazon Web Services (AWS). Progent can help you to design and administer cost-effective ecosystems that can include Windows and Linux systems and apps in both cloud-based systems or in hybrid topologies that utilize on-premises resources as well as public clouds. To assist you to integrate public clouds with physical datacenters, Progent offers a range of public cloud integration services that include Office 365 integration solutions with on-premises installations of Exchange, Azure planning and deployment services, Amazon Web Services cloud migration, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has more than 15 years of background delivering advanced consulting services remotely, and Progent can make sure you successfully carry out your cloud migration initiatives on schedule and affordably.
Progent's Fixed-price Managed Services for Outsourcing Network Management
Progent's value-priced ProSight series of outsourced network management services is intended to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all facets of information assurance. ProSight managed services offered by Progent include:
  • ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates cutting edge behavior machine learning tools to defend endpoints as well as physical and virtual servers against modern malware assaults like ransomware and email phishing, which easily escape traditional signature-based anti-virus tools. ProSight ASM protects local and cloud-based resources and provides a unified platform to address the complete threat lifecycle including protection, detection, containment, cleanup, and forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Unified Endpoint Security
    ProSight Enhanced Security Protection managed services offer affordable in-depth security for physical servers and virtual machines, desktops, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and advanced machine learning for continuously monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP provides two-way firewall protection, penetration alerts, device control, and web filtering via leading-edge tools packaged within a single agent managed from a single console. Progent's security and virtualization experts can assist your business to design and configure a ProSight ESP deployment that meets your company's specific needs and that allows you achieve and demonstrate compliance with legal and industry information security standards. Progent will assist you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that call for urgent action. Progent can also assist your company to set up and verify a backup and disaster recovery system like ProSight Data Protection Services so you can recover rapidly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Cloud Backup
    ProSight Data Protection Services provide small and medium-sized organizations a low cost end-to-end solution for reliable backup/disaster recovery (BDR). Available at a low monthly price, ProSight Data Protection Services automates your backup activities and allows rapid recovery of vital files, applications and VMs that have become unavailable or damaged as a result of hardware breakdowns, software bugs, disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware images. Important data can be protected on the cloud, to a local device, or mirrored to both. Progent's cloud backup specialists can provide advanced expertise to configure ProSight Data Protection Services to to comply with government and industry regulatory standards such as HIPPA, FIRPA, PCI and Safe Harbor and, whenever necessary, can help you to recover your business-critical data. Learn more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Management
    Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized businesses to map, track, optimize and debug their connectivity appliances such as routers, firewalls, and wireless controllers as well as servers, client computers and other devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch makes sure that infrastructure topology maps are kept updated, copies and manages the configuration information of almost all devices connected to your network, tracks performance, and sends notices when problems are discovered. By automating time-consuming network management processes, ProSight WAN Watch can cut hours off ordinary tasks such as network mapping, expanding your network, finding devices that require critical software patches, or isolating performance issues. Find out more details about ProSight WAN Watch network infrastructure management consulting.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption platform that incorporates the services and infrastructure of top data security vendors to provide centralized management and comprehensive security for your email traffic. The powerful architecture of Email Guard integrates cloud-based filtering with an on-premises security gateway appliance to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne malware. The cloud filter serves as a first line of defense and keeps the vast majority of threats from making it to your security perimeter. This reduces your vulnerability to inbound threats and conserves network bandwidth and storage space. ProSight Email Guard's on-premises gateway appliance adds a deeper level of inspection for inbound email. For outbound email, the onsite gateway provides anti-virus and anti-spam protection, DLP, and email encryption. The local security gateway can also help Exchange Server to track and safeguard internal email that stays inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus defense, content filtering and data loss prevention.

  • ProSight LAN Watch: Server and Desktop Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management techniques to help keep your IT system running efficiently by tracking the health of vital computers that drive your information system. When ProSight LAN Watch uncovers a problem, an alert is transmitted immediately to your specified IT staff and your Progent engineering consultant so all looming problems can be resolved before they have a chance to disrupt your network Learn more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a secure fault tolerant data center on a fast virtual machine host configured and managed by Progent's network support professionals. Under the ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system platforms, and the applications. Since the environment is virtualized, it can be ported immediately to an alternate hardware environment without a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into one hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, find and safeguard data about your network infrastructure, processes, applications, and services. You can quickly find passwords or IP addresses and be alerted about impending expirations of SSL certificates or domains. By updating and managing your IT infrastructure documentation, you can eliminate up to 50% of time spent searching for vital information about your IT network. ProSight IT Asset Management features a centralized location for holding and collaborating on all documents required for managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and associating IT information. Whether youíre making enhancements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the information you require when you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable way for small and medium-size organizations to get an objective evaluation of the overall health of their IT system. Powered by a selection of the top remote monitoring and management tools available, and overseen by Progent's certified group of IT experts, ProSight Network Audits help you see how well the configuration of your core infrastructure devices conform to industry best practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver immediate benefits like a cleaner Active Directory (AD) environment. Both also include one year of advanced remote network monitoring and management (RMM). Benefits can include simpler network management, improved compliance with data security requirements, more efficient utilization of IT assets, faster problem resolution, more dependable backup and recovery, and less downtime. Read more about ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service built around a brief discussion with a Progent information assurance consultant. The interview is designed to help assess your organization's ability either to stop or recover rapidly after a ransomware incident. Progent will consult with you personally to collect information about your existing security profile and backup system, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can apply best practices to build a cost-effective AV and backup/recovery system that meets your company's needs. For more information, refer to Progent's ProSight Ransomware Preparedness Report.

Unique Benefits of Teaming with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is an acknowledged leader in supporting the baseline network software and productivity programs used by most small and medium-size companies and local governments. As a Cisco-authorized partner, Progent also offers help for an ever more sophisticated array of infrastructure products including firewalls, switches, routers, voice-over-IP solutions, and wireless access. In addition, Progent's CISSP-certified security experts, CISM-authorized security professionals, CISA-qualified security audit consultants and GIAC-qualified information assurance professionals offer a company-wide view of network security and can help with advanced security projects like Security information and Event Management (SIEM) solutions to help companies meet industry standards and statutory regulations for IT information protection and reporting.

The scope and depth of Progent's engineering team bring a powerful array of benefits to companies trying to maximize the business value of their IT system within an affordable budget. These benefits include:

  • Best Methodology
    Progentís staff of Microsoft and Cisco qualified experts average more than ten years of real-world industry experience, in the trenches of IT support, performing a broad variety of technical projects for an extensive mix of clients. Every Progent consultant shares a proven collection of personal best practices which are incorporated into shared best practices standards that Progent teaches its consulting staff. This ensures that you get not only world-class technical skills, but also a support engineer with proven methods for repairing real-world network problems efficiently. Learn more details concerning Progent's best practices for network consulting.

  • Value Pricing
    Progent's pricing model is to bill for phone service and in-person visits per minute. Consequently, you are charged only for received support. Progent does not demand a higher rate for after-hours or emergency service, and Progent does not charge for travel except for urgent support where on-site time is less than 4 hours. Also, Progent imposes no registration charge and requires no monthly commitment for support services provided during normal business hours. Many service organizations impose substantial minimum fees or bill in increments of fifteen minutes or more. Progent's small billing granularity does away with major bills for fast fixes. Another advantage of by-the-minute pricing is that your company will not be tempted to allow minor issues to stay unaddressed until they become major ones. Find out more details concerning Progent's value pricing for IT outsourcing.

  • Complete Reporting of Delivered Support
    Progent has developed a comprehensive service reporting system that stores and formats detailed documentation for all delivered services. Unlike some freelance consultants or small service firms who offer scant documentation or specifics of services done, every service delivered by Progent is tracked by comprehensive documentation. Every Progent staff member has access to the service documentation given by each consultant to every client. The discipline of documenting and archiving support activity allows more effective support and eliminates a slew of common misfortunes such as when a support client is virtually held captive to a consultant who refuses to release the keys to the kingdom. Learn more details about Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's support experts to customers. By teaching clients to resolve technical issues that are within their comfort zone, Progent is able to concentrate on offering hard-to-find services where Progent has little competition. Small companies who work with independent service providers or who maintain internal IT staffs benefit when Progent passes on knowledge about new technology and proven methodologies to make their networks more robust, protected, and productive. Find out more details about Progent's knowledge transfer services.

Contact Progent
In case your Worcester, Massachusetts company needs to contact Progent to find out about IT outsourcing, consulting, or technical support, phone 800-993-9400 or go to Contact Progent.

Immediate Online Network Assistance
For fast remote help, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).
















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