Worcester, MA Remote Help from Certified Computer Network Troubleshooting Experts
Progent's computer network tech support services can deliver your Worcester, MA company budget-friendly and dependable support from enterprise-class consulting professionals. By providing IT consulting help when you need it, providing advanced expertise for key technologies, offering value-added services such as 24x7 network monitoring, and invoicing only for support you receive, Progent gives your Worcester, Massachusetts company an economical alternative for maximizing the productivity of small-scale office networks. If you run an onsite system, connect to cloud-based resources, or have a hybrid cloud-and-local network, Progent is the smart way for organizations and local governments to build and manage a reliable and safe IT system and to benefit from fast access to the seasoned help typically available only to corporations who can maintain a large in-house IT organization.

For medium-size and enterprise companies, Progent can provide co-sourcing and project management services to supplement the technical skills of your in-house network support staff. Co-sourcing can reduce expenses and help meet schedules for major projects such as application development, disaster recovery planning and testing, network security evaluations, office consolidations, or technology migrations.

Progent can in addition offer the services of certified experts to assist your business to plan and execute your cloud strategy.

Main IT Areas Supported by Progent for Business Networks in Worcester, Massachusetts
Progent provides the support of certified consultants for all aspects of network technology found in small and midsize organizations. Technologies supported by Progent include:

Service Delivery Alternatives Available for Worcester, Massachusetts Businesses
Progent offers a selection of alternatives for providing small and midsize businesses with affordable computer services for troubleshooting, system architecture, hosting, and IT management. Progent's model for providing network support services is built on the Help Desk operational structure familiar to big IT groups. Progent's Helpdesk Service Mechanism promotes fast support, comprehensive service documentation, consistent follow-through, and tight expense monitoring across a range of network service delivery alternatives that include online troubleshooting, in-person support, high-end consulting, as well as server and application hosting.

  • Online Support
    Progentís Technical Response Center offers urgent and scheduled online service for Windows, Linux, Apple OS X, and Cisco-powered environments in the United States and worldwide. Progent's certified service professionals can assist clients to troubleshoot and repair hardware and software problems without the cost or delay of on-premises support visits. The experience of Progent's IT consultants makes it possible to handle most IT issues quickly. For the most complex problems, Progent's breadth of knowledge makes it possible to escalate troubleshooting tasks to advanced subject matter experts. Progent provides a convenient, web-based registration process for new clients to accommodate emergency network problems and Progent bills by the minute with no startup fees or minimums, so you are invoiced only for the support you receive. Experts available remotely include Cisco-certified CCIEs, Microsoft-qualified MCSE consultants, and CISA-certified security professionals. Find out more information about Progent's online computer support expertise.

  • Onsite Support
    Progent offers onsite computer support for registered customers in larger cities in the U.S. Progent's onsite support personnel can work in tandem with Progent's remote service experts to give small and midsize businesses the best of both worlds: in-person service professionals when you need them as well as the remote expertise of Progent's worldwide staff of IT engineers, security professionals, and business software developers. The response time for in-person support visits is typically under 24 hours. Progent requires no start-up or retainer charge for becoming a Progent client for on-premises support. Find out more details concerning how and why to sign up for Progent's in-person network support services.

  • Help Desk Call Center
    Progent's Help Desk Call Center Outsourcing Services are intended for small and midsize companies who require prompt and dependable access to a professional Help Desk Call Center with efficient telephone support, online troubleshooting tools, and sufficient technical depth for full escalation. Because smaller companies typically have tight IT budgets and can spare scant management attention for handling network support tasks, Progent's Help Desk Call Center Outsourcing Services could be the most cost-effective way to ensure that small business information networks are always productive. Read more details concerning Progent's Helpdesk services.

  • Consulting Expertise
    Progent provides small businesses affordable access to world-class consultants who can deliver assistance with vital products and technologies including Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server and application support, Cisco network design, company-wide network protection consulting, high availability it system engineering, virtual server strategies, plus configuration, customization and support for small business software such as accounting, ERP and MRP, business analytics, sales automation, and productivity suites. Progent can provide assistance with one-time projects including site relocations and major system migrations, extended initiatives like management analytics software development and support, relational database software development and administration services, and web development, continuing services such as System Center 2012 Operations Manager (SCOM 2012) expertise and SCOM 2016 consulting services for IT infrastructure monitoring and system administration, or emergency services such as disaster recovery and virus cleanup.

  • Application Server Hosting
    Progent can host mission-critical business applications like Microsoft Exchange Server and Microsoft SQL in order to provide small and midsize businesses with greater degrees of dependability, protection, and performance than is feasible using the type of internal data center that is achievable for most small and midsize organizations. Since Progent utilizes the same data centers that host the equipment of many of the world's biggest information technology organizations, Progent can save you the investment in building and managing the systems required for enterprise-class environmental control, power failover, and redundant Internet access. For hosted application servers, Progent can also make sure that upgrades and revisions stay updated, protection and efficiency is constantly tracked, and systems are regularly backed up and ready for full and prompt recovery. Learn additional information about Progent's hosting for Exchange Server and other critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting offers full hosting services for the entirety of a small company's production servers in an environment that not only delivers the highest level of availability and scalability but that is also easy for clients to transfer to another service provider or to move internally whenever your situation calls for it. Progent's Private Cloud hosting is based on mature virtual server techniques that allow companies with multi-vendor environments to benefit dramatically on the expense of hardware, system maintenance, and network administration while getting world-class reliability and an unprecedented level of vendor independence. In contrast to ordinary Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting covers all server-centric software in one centrally managed service, can handle the multi- platform and non- standardized networks typical of smaller companies, and retains control of the software in the customer's hands so that migrating to a different virtualized host is fast, reliable, and inexpensive. This avoids ending up a captive to a single hosting provider while still providing all the economies related to SaaS hosting alternatives.

  • Hybrid Cloud Migration Support
    Progent can provide advanced online consulting support to help companies of all sizes connect their IT infrastructure with leading public cloud platforms such as Microsoft Azure and Amazon Web Services (AWS). Progent can help you to plan and manage hybrid environments that support Windows and Linux systems and apps in either cloud-based solutions or in hybrid architectures that combine on-premises resources along with public clouds. To help you to integrate public cloud services with physical datacenters, Progent offers a range of cloud integration support services that include Office 365 Exchange Online integration with on-premises Exchange deployments, Microsoft Azure design and integration services, Amazon AWS cloud integration, and Amazon Web Marketing Service development and debugging. Progent has over 15 years of experience providing advanced consulting expertise online, and Progent can make sure you complete your cloud migration initiatives on schedule and affordably.
Progent's Flat-rate Managed Services for Remote Network Monitoring and Management
Progent's value-priced ProSight line of network monitoring and management services is designed to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all facets of information assurance. Managed services offered by Progent include:
  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes next generation behavior-based analysis tools to guard endpoints and servers and VMs against modern malware assaults like ransomware and file-less exploits, which routinely escape legacy signature-based AV tools. ProSight ASM protects local and cloud-based resources and offers a single platform to automate the complete threat lifecycle including blocking, identification, mitigation, cleanup, and post-attack forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Unified Endpoint Security
    ProSight Enhanced Security Protection (ESP) managed services offer affordable multi-layer protection for physical servers and virtual machines, desktops, mobile devices, and Exchange email. ProSight ESP uses adaptive security and advanced heuristics for continuously monitoring and responding to security assaults from all vectors. ProSight ESP offers two-way firewall protection, intrusion alerts, device control, and web filtering via cutting-edge tools packaged within one agent accessible from a unified control. Progent's security and virtualization experts can help you to design and configure a ProSight ESP deployment that addresses your organization's unique needs and that helps you prove compliance with legal and industry data security regulations. Progent will assist you specify and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that require urgent attention. Progent can also assist you to install and test a backup and restore system such as ProSight Data Protection Services so you can get back in business quickly from a destructive security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange filtering.

  • ProSight DPS: Managed Cloud Backup and Recovery
    ProSight Data Protection Services from Progent provide small and medium-sized businesses an affordable end-to-end service for reliable backup/disaster recovery. Available at a fixed monthly rate, ProSight Data Protection Services automates your backup processes and enables fast restoration of critical data, apps and virtual machines that have become unavailable or damaged as a result of component failures, software glitches, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local device, or to both. Progent's BDR consultants can deliver advanced support to set up ProSight Data Protection Services to to comply with government and industry regulatory requirements like HIPPA, FIRPA, PCI and Safe Harbor and, when necessary, can assist you to recover your business-critical information. Read more about ProSight DPS Managed Cloud Backup.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized businesses to map, track, enhance and troubleshoot their connectivity appliances like routers, firewalls, and access points plus servers, printers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that network diagrams are kept updated, copies and manages the configuration of virtually all devices on your network, tracks performance, and generates alerts when problems are discovered. By automating tedious management processes, WAN Watch can cut hours off common chores such as network mapping, expanding your network, locating appliances that need critical software patches, or isolating performance problems. Find out more about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption solution that uses the services and infrastructure of leading data security companies to provide centralized management and world-class security for all your inbound and outbound email. The hybrid architecture of Progent's Email Guard managed service combines cloud-based filtering with an on-premises security gateway device to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne malware. ProSight Email Guard's Cloud Protection Layer serves as a preliminary barricade and keeps most threats from making it to your security perimeter. This decreases your exposure to inbound threats and conserves network bandwidth and storage space. ProSight Email Guard's on-premises security gateway appliance provides a deeper level of analysis for incoming email. For outgoing email, the on-premises gateway offers AV and anti-spam filtering, protection against data leaks, and encryption. The on-premises security gateway can also help Exchange Server to monitor and protect internal email traffic that originates and ends within your security perimeter. Learn more about Progent's Email Guard spam filtering, virus blocking, content filtering and data leakage protection.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates advanced remote monitoring and management technology to help keep your IT system running at peak levels by tracking the state of vital computers that power your business network. When ProSight LAN Watch uncovers an issue, an alert is sent immediately to your specified IT personnel and your assigned Progent engineering consultant so all looming issues can be resolved before they have a chance to disrupt your network Learn more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a secure Tier III data center on a fast virtual host configured and maintained by Progent's network support experts. Under Progent's ProSight Virtual Hosting service model, the client owns the data, the operating system platforms, and the applications. Since the environment is virtualized, it can be ported easily to an alternate hosting solution without requiring a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not tied a single hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, retrieve and safeguard information related to your network infrastructure, procedures, applications, and services. You can instantly locate passwords or IP addresses and be alerted about impending expirations of SSL certificates ,domains or warranties. By updating and managing your IT infrastructure documentation, you can save as much as half of time spent looking for critical information about your IT network. ProSight IT Asset Management includes a common location for holding and sharing all documents related to managing your network infrastructure like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and associating IT data. Whether youíre planning enhancements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the data you need when you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost way for small and medium-size organizations to get an objective assessment of the overall health of their IT system. Based on some of the leading remote monitoring and management tools available, and overseen by Progent's certified group of IT professionals, ProSight Network Audits help you see how well the deployment of your core infrastructure devices conform to best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate ROI such as a cleaner Active Directory environment. Both versions also come with a year of cutting-edge remote network monitoring and management (RMM). Benefits can include simpler network management, better compliance with information security requirements, higher utilization of network resources, quicker troubleshooting, more reliable backup and recovery, and less downtime. See more information about Progent's ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service centered on a brief discussion with a Progent backup/recovery expert. The interview is intended to help assess your company's preparedness to block or recover quickly after a ransomware incident. Progent will work with you directly to gather information concerning your existing antivirus tools and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can apply best practices to create an efficient AV and backup environment that meets your business needs. For details, refer to Progent's ProSight Ransomware Preparedness Report.

Special Benefits of Working with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is an acknowledged leader in supporting the core network software and office productivity programs used by the majority of small and medium-size companies and local governments. As a Cisco-authorized partner, Progent also can provide expertise for an ever more sophisticated array of infrastructure technologies such as PIX and ASA firewalls, routers and switches, voice-over-IP solutions, and wireless access. In addition, Progent's CISSP-certified security experts, CISM-qualified security engineers, CISA-certified security audit specialists and GIAC-qualified information assurance professionals can provide a company-wide view of network protection and can help with complex security programs such as Security information and Event Management (SIEM) solutions to help enterprises comply with industry standards and government requirements for IT information protection and incident reporting.

The scope and size of Progent's engineering team offer a powerful set of advantages to organizations wishing to increase the business value of their IT network within a reasonable budget. These advantages include:

  • Best Industry Practices
    Progentís team of Microsoft and Cisco certified experts average longer than ten years of real-world professional experience, in the trenches of IT service, executing a wide variety of technical tasks for a large mix of businesses. Each Progent consultant shares a refined collection of personal best practices which are combined into company-wide best practices standards that Progent teaches its consulting team. This guarantees that you get not just world-class technical skills, but also a consultant with proven methods for repairing actual network problems rapidly. Learn more details concerning Progent's best practices for network consulting.

  • Efficient Pricing Model
    Progent's pricing policy is to bill for online service and in-person help per minute. As a result, you owe exclusively for delivered services. Progent does not impose a higher rate for after-hours or urgent support, and Progent does not bill for travel time except for urgent support where on-site time is less than 4 hours. Also, Progent imposes no service activation fee and requires no monthly commitment for support services delivered during normal working hours. Many service organizations demand substantial minimum fees or charge in increments of fifteen minutes or longer. Progent's small billing granularity eliminates king-size invoices for fast repairs. Another benefit of granular pricing is that your company are not inclined to allow simple issues to fester until they become major problems. Find out more concerning Progent's value pricing for IT outsourcing.

  • Complete Documentation of Network Support
    Progent has created a sophisticated service reporting system that stores and formats complete documentation for all delivered services. Unlike some independent consultants or local support firms who provide scant documentation or specifics of services performed, every service delivered by Progent is accompanied by comprehensive documentation. Each Progent staff member has use of the support reports given by every staff member to every customer. The discipline of documenting and archiving support records allows more efficient service and avoids a variety of common problems such as when a support client is virtually held captive to a consultant who refuses to let go of vital service information. Find out more about Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent practices information transfer from Progent's support experts to clients. By educating clients to resolve technical issues that are within their comfort zone, Progent is able to concentrate on delivering hard-to-find services where Progent faces little competition. Small companies who utilize independent service providers or who maintain internal IT personnel benefit when Progent passes on information about critical technology and proven processes to make their networks more robust, secure, and productive. Read more details concerning Progent's knowledge transfer services.

How to Contact Progent
In case your Worcester, Massachusetts business needs to contact Progent to ask about IT outsourcing, consulting, or technical support services, phone 800-993-9400 or refer to Contact Progent.

Fast Remote Technical Help
For immediate remote technical support, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).
















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