Worcester, MA Online Support from Certified Network Troubleshooting Professionals
Progent's network technical support services can provide your Worcester, MA business budget-friendly and consistent access to Microsoft and Cisco certified information technology engineers. By providing network support help when you require it, providing specialized knowledge for critical technologies, delivering unique services such as 24x7 network monitoring, and billing only for services you receive, Progent offers your Worcester, Massachusetts company an economical alternative for maximizing the productivity of small office networks. If you run an onsite datacenter, connect to cloud resources, or have a hybrid cloud-and-local solution, Progent is the intelligent choice for organizations and local governments to create and maintain a robust and safe IT system and to have fast availability of the seasoned consulting usually available only to corporations who are able to afford a large in-house information technology staff.

For medium-size and enterprise companies, Progent can provide co-sourcing services to add to the subject matter expertise of your internal network service group. This can save money and help meet schedules for big projects like software development, disaster recovery preparedness, network security audits, merging datacenters, or software migrations and upgrades.

Progent can also provide the services of certified consultants to assist your business to design and execute your cloud computing strategy.

Key Technical Areas Serviced by Progent for Worcester, Massachusetts Businesses
A Microsoft Certified Gold Partner computer support firm that maintains a world-class team of Cisco qualified CCIE networking consultants and Apple Computer accredited consultants, Progent provides emergency troubleshooting and low-cost remote consulting to Worcester, MA businesses for a broad range of information technologies such as:

Support Delivery Options for Worcester, Massachusetts Companies
Progent offers a variety of options for providing small companies with affordable IT services for technical support, consulting, hosting services, and IT management outsourcing. Progent's model for providing computer support is based on the Help Desk Call Center operational structure common to big IT support organizations. Progent's Helpdesk Service Model ensures fast response, thorough service documentation, dependable follow-through, and strict expense monitoring for a range of network support delivery alternatives that include online repairs, onsite support, high-end consulting, as well as server and application hosting.

  • Online Support
    Progentís Technical Response Center provides emergency and scheduled online assistance for Windows, Linux, Apple Mac, and Cisco-based environments in the United States and globally. Progent's seasoned support experts can help clients to analyze and repair network problems without the cost or delay of on-premises service visits. The background of Progent's network consultants allows them to resolve most network issues quickly. For complex problems, Progent's breadth of expertise makes it possible to escalate support calls to advanced specialists. Progent offers a convenient, web-accessible registration procedure for new clients to accommodate urgent network problems and Progent bills by the minute with zero startup charges or time minimums, so you pay only for the help you get. Experts available remotely include Cisco-certified CCIE network engineers, Microsoft-certified MCSEs, and GIAC-certified security engineers. Find out additional details about Progent's remote network troubleshooting expertise.

  • On-site Support
    Progent provides on-site technical assistance for signed-up customers in larger cities in the United States. Progent's on-site service technicians can operate in conjunction with Progent's online service engineers to deliver small businesses the best of both worlds: onsite support technicians when you require them plus the on-line expertise of Progent's seasoned team of network engineers, security specialists, and business application developers. The wait time for in-person service visits is usually less than one business day. There is no sign-up or retainer charge for registering as a Progent customer for on-premises service. Find out more details concerning how to register for Progent's onsite network support services.

  • Phone Support
    Progent's Helpdesk Outsourcing Services are intended for all businesses who require fast and dependable support from a professional Helpdesk with effective telephone support, online troubleshooting capability, and enough technical strength for full problem escalation. Because small and midsize businesses typically are constrained by tight information technology budgets and can spare scant executive bandwidth for handling IT support, Progent's Contact Center Outsourcing Services could be the most efficient option to make sure that small business computer systems are always productive. Read more about Progent's Helpdesk outsourcing services.

  • IT Consulting Services
    Progent offers small and midsize companies affordable availability of enterprise-class consultants who can provide help with vital technologies including Windows 2016 Hyper-V hybrid cloud solutions, Windows Server support, Cisco network architecture, network protection consulting, high availability it system design, virtualization strategies, plus configuration, customization and training for small business programs such as accounting, ERP, reporting, sales automation, and office productivity packages. Progent can help with short-term projects including site moves and major system migrations, longer term projects such as management reporting software development and support, relational database application development and administration support, and web design, on-going support such as Microsoft System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting services for IT infrastructure monitoring and network management, or emergency services such as data restoration and virus cleanup.

  • Application Hosting
    Progent can host mission-critical business applications such as Exchange and Microsoft SQL in order to provide small companies with greater levels of availability, protection, and performance than is feasible with the class of on-site data center that is realistically affordable for the majority of small companies. Since Progent uses the same data centers that host the equipment of many of the planet's biggest IT companies, Progent can save you the expense of creating and managing the systems needed for enterprise-class environmental control, electrical backup, and redundant Internet access. For hosted application servers, Progent can also ensure that patches and revisions remain current, security and efficiency is constantly tracked, and systems and data files are regularly archived and available for complete and prompt recovery. Learn more concerning Progent's hosting for Exchange Server and other mission-critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service offers full hosting services for the entirety of a small or midsize organization's production servers in a setting that not only provides the top degree of fault-tolerance and extensibility but that is also easy for clients to transfer to a different support provider or to move in-house whenever your business situation warrants it. Progent's Private Cloud hosting is founded on proven virtual server technologies that permit companies with multi-vendor environments to save significantly on the expense of capital equipment, infrastructure maintenance, and IT management while achieving world-class availability and an unparalleled degree of vendor independence. In contrast to ordinary Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting Service covers all server-based applications in one centrally managed service, can handle the multi- OS and non- standardized networks typical of small businesses, and retains control of the software in the client's hands so that migrating to a new virtualized system is quick, reliable, and inexpensive. This eliminates ending up a captive to a specific hosting service while still providing all the economies related to ASP and SaaS hosting alternatives.

  • Hybrid Cloud Integration Support
    Progent can provide expert online consulting to help companies of all sizes integrate their information networks with leading public cloud platforms including Microsoft Azure and Amazon Web Services. Progent can assist you to plan and manage hybrid environments that can include Windows and Linux systems and apps in either cloud-only systems or in hybrid network models that combine on-premises IT assets along with public clouds. To assist you to integrate cloud services with physical datacenters, Progent offers a variety of cloud integration services such as Office 365 integration solutions with on-premises installations of Exchange, Azure design and integration consulting, Amazon Web Services cloud integration, and Amazon Web Marketing Service programming and debugging. Progent has over 15 years of background providing advanced consulting support remotely, and Progent can help you complete your cloud integration projects quickly and within your budget.
Progent's Fixed-price Managed Services for Information Security
Progent offers a collection of low-cost, set-price monthly services intended to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all aspects of information assurance and compliance. Managed services offered by Progent include:
  • Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    Email Guard is Progent's email filtering and encryption platform that incorporates the technology of top information security vendors to deliver web-based management and world-class security for all your email traffic. The powerful structure of Email Guard managed service integrates a Cloud Protection Layer with an on-premises security gateway device to provide advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based malware. Email Guard's Cloud Protection Layer acts as a preliminary barricade and blocks most threats from reaching your network firewall. This decreases your exposure to external attacks and conserves system bandwidth and storage space. Email Guard's onsite security gateway appliance provides a further layer of analysis for incoming email. For outbound email, the onsite security gateway provides anti-virus and anti-spam protection, protection against data leaks, and encryption. The local security gateway can also assist Exchange Server to monitor and protect internal email traffic that originates and ends within your security perimeter. Find out more about Progent's Email Guard spam filtering, virus defense, email content filtering and data leakage prevention.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection solution that utilizes cutting edge behavior-based analysis technology to guard endpoints and physical and virtual servers against modern malware assaults like ransomware and file-less exploits, which routinely escape traditional signature-based AV products. ProSight ASM protects local and cloud-based resources and offers a single platform to manage the complete threat progression including protection, identification, containment, cleanup, and post-attack forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Data Protection Services: Managed Cloud Backup
    ProSight Data Protection Services offer small and mid-sized businesses an affordable end-to-end solution for reliable backup/disaster recovery (BDR). For a low monthly cost, ProSight DPS automates and monitors your backup activities and allows fast restoration of critical data, apps and VMs that have become unavailable or corrupted as a result of component failures, software bugs, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware images. Important data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's backup and recovery consultants can provide advanced expertise to set up ProSight DPS to be compliant with government and industry regulatory standards such as IPPA, FIRPA, PCI and Safe Harbor and, whenever needed, can assist you to restore your critical data. Read more about ProSight Data Protection Services managed backup and recovery.

Special Benefits of Working with Progent
As a Microsoft Gold Certified Partner and a Microsoft Small Business Specialist, Progent is a recognized expert at the baseline network software and productivity applications used by the majority of small and medium-size companies and local governments. As a Cisco-certified partner, Progent also offers expertise for an increasingly complex array of infrastructure products such as PIX and ASA firewalls, routers and switches, voice-over-IP solutions, and wireless networking. Furthermore, Progent's CISSP-qualified security experts, CISM-qualified security professionals, CISA-authorized security audit consultants and GIAC-qualified information assurance professionals offer a business-wide view of network security and can help with complex security programs like SIEM solutions to help companies meet industry standards and statutory regulations for IT information protection and incident reporting.

The breadth and size of Progent's engineering staff offer a unique array of advantages to clients trying to maximize the business value of their IT system within an affordable budget. These advantages include:

  • Best Practices
    Progentís team of Microsoft and Cisco qualified experts average longer than ten years of hands-on industry experience, at the front lines of network support, performing a wide range of IT projects for a large array of customers. Each Progent support professional shares a proven collection of personal best practices which are combined into shared leading practices training that Progent instills in its consulting personnel. This guarantees that you get not just world-class IT capability, but also a consultant with proven approaches for solving actual IT problems quickly. Learn more details about Progent's best practices for network consulting.

  • Value Pricing Model
    Progent's pricing policy is to charge for remote support and on-site visits by the minute. Consequently, you are invoiced only for received support. Progent does not impose a more expensive rate for after-hours or urgent service, and Progent does not charge for travel time except for urgent support where on-site work is less than 4 hours. In addition, Progent imposes no registration fee and asks no monthly commitment for support services provided during normal business hours. Many support firms impose large minimum payments or charge in increments of a quarter hour or longer. Progent's small billing granularity does away with king-size bills for quick repairs. Another advantage of by-the-minute billing is that customers are less inclined to allow minor problems to stay unaddressed until they become big ones. Learn more concerning Progent's value pricing for IT outsourcing.

  • Complete Documentation of Delivered Services
    Progent has developed a sophisticated service reporting system that stores and organizes complete documentation for all billed support activities. Unlike some freelance consultants or local support organizations who provide scant documentation or details of services performed, each service delivered by Progent is accompanied by comprehensive documentation. Each Progent staff member has access to the support reports sent by every consultant to each customer. The discipline of detailing and archiving service records allows more efficient support and avoids a variety of common misfortunes such as when a service client is effectively held hostage to a consultant who refuses to let go of the keys to the kingdom. Read more details about Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's support experts to customers. By educating clients to handle technical issues that are within their comfort zone, Progent is able to concentrate on delivering hard-to-find services where Progent has few competitors. Small companies who work with independent service providers or who maintain internal support personnel gain when Progent transfers knowledge about critical technology and tested methodologies to make their networks more robust, secure, and productive. Find out additional information concerning Progent's knowledge transfer services.

How to Contact Progent
In case your Worcester, Massachusetts company wants to contact Progent about IT outsourcing, consulting, or technical support services, call 800-993-9400 or see Contact Progent.

Immediate Online Network Support
For fast online assistance, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).
















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