Expert Online Service for Worcester, Massachusetts Computer Networks from World-class Engineers
Small businesses have typically been underserved by major IT support organizations. Some small companies permit themselves to grow overly reliant on individual engineers or small consulting firms who lack the size or comprehensive knowledge to respond promptly or effectively to network crises. Still other small companies resort to mass-market service firms staffed with personnel able to offer standardized fixes for common issues but who are missing the background and versatility to handle the diversity of configurations and absence of standards that characterizes small business IT systems.

Progent's proven approach to delivering low-cost and successful network service to small companies has made Progent one of the top Microsoft Gold network consulting organizations in the industry. Progent has provided online help to companies in every state in the country and offers in-person help in almost all zip codes.

For mid-size and large businesses, Progent can provide co-sourcing and project management support to reinforce the technical skills of your internal network support staff. This can cut costs and help meet schedules for major projects such as application programming, disaster recovery planning and testing, security audits, merging datacenters, or technology migrations and upgrades.

Progent can also offer access to certified consultants to help your business to design and execute your cloud strategy.

Key Products and Technologies Supported by Progent for Office Networks in Worcester, Massachusetts
Progent's group of certified support professionals offers assistance for all facets of information technology deployed by companies of any size. Technologies served by Progent in and around Worcester include:

Support Delivery Options Available for Worcester, Massachusetts Companies
Progent has a variety of alternatives for providing small companies and local governments with affordable computer services for troubleshooting, consulting, hosting services, and IT administration. Progent's model for delivering computer support is built on the Help Desk Call Center structure familiar to larger IT support organizations. Progent's Contact Center Service Mechanism promotes fast response, comprehensive activity records, reliable follow-through, and strict cost control for an array of IT service delivery options that include online repairs, in-person support, top-level consulting, plus server and application hosting.

  • Remote Support
    Progentís Technical Response Center offers emergency and routine remote service for Microsoft Windows, Linux, Apple Mac, and Cisco-based systems in the U.S. and worldwide. Progent's certified service professionals can help clients to troubleshoot and repair network issues without the expense or delay of travel for onsite support calls. The experience of Progent's network engineers makes it possible to handle the majority of network problems rapidly. For the toughest issues, Progent's breadth of expertise makes it possible to escalate troubleshooting tasks to world-class subject matter experts. Progent provides a streamlined, web-based registration procedure for new clients to address urgent situations and Progent bills per minute with zero sign-up charges or time minimums, so you are invoiced only for the support you receive. Experts you can access online include Cisco-certified CCIEs, Microsoft-certified MCSEs, and GIAC-certified security professionals. Learn additional details about Progent's remote computer troubleshooting expertise.

  • Onsite Support
    Progent offers on-site computer assistance for registered clients in major metropolitan areas in the U.S. Progent's on-site support personnel can work in conjunction with Progent's remote support experts to give small companies the best of both worlds: in-person service professionals when you need them as well as the on-line help of Progent's seasoned staff of IT consultants, security specialists, and business application programmers. The wait time for in-person support calls is typically under 24 hours. Progent requires no start-up or retainer fee for becoming a Progent client for onsite support. Learn more concerning how to register for Progent's in-person computer support services.

  • Phone Support
    Progent's Contact Center Outsourcing Services are intended for all businesses and local governments who require fast and reliable access to an online Contact Center with effective phone assistance, remote troubleshooting tools, and sufficient technical depth for full problem escalation. Because small and midsize businesses usually have tight information technology budgets and can provide scant executive attention for dealing with IT support tasks, Progent's Help Desk Outsourcing Services could be the most cost-effective option to ensure that business information networks stay up and running. Learn more details concerning Progent's Contact Center outsourcing services.

  • Consulting Services
    Progent provides small companies affordable availability of enterprise-class IT professionals who can deliver help with critical technologies such as Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server and application support, Cisco network infrastructure, company-wide network security engineering, fault tolerant network engineering, server virtualization strategies, plus integration, programming and support for small business applications such as accounting, operations, management reporting, sales automation, and productivity software. Progent can help with short-term projects including office relocations and massive system migrations, extended initiatives like business information software programming and support, relational database software development and administration services, and web design, continuing support such as System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting services for network monitoring and network administration, or emergency response such as data restoration and malware cleanup.

  • Application Hosting
    Progent offers hosting for key applications like Exchange Server and Microsoft SQL to provide small and midsize businesses with higher levels of availability, protection, and recoverability than is possible using the class of in-house data center that is realistically affordable for most small and midsize companies. Since Progent uses the same data centers that support the equipment of many of the world's largest IT organizations, Progent can save you the investment in building and maintaining the infrastructure required for world-class environmental control, power backup, and uninterruptible Internet access. For hosted applications, Progent can also see to it that upgrades and revisions stay updated, protection and performance is continually tracked, and systems are consistently archived and ready for full and rapid recovery. Learn additional information about Progent's hosting services for Exchange and other critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting provides comprehensive hosting for the entirety of a small or midsize company's servers in a setting that not only delivers the highest level of availability and extensibility but that is in addition convenient for clients to migrate to another support provider or to move in-house when your circumstance warrants it. Progent's Private Cloud hosting service is built around mature virtual server techniques that allow companies with multi-vendor environments to save dramatically on the costs of hardware, infrastructure support, and network management while getting world-class dependability and an unprecedented level of vendor options. Unlike conventional SaaS hosting models, Progent's Private Cloud Hosting encompasses all server-centric software in one centrally managed solution, can support the multi- platform and loosely standardized networks typical of small businesses, and retains control of the software in the customer's hands so that moving to a different virtual system is fast, safe, and inexpensive. This eliminates ending up a prisoner of a specific hosting service while still providing all the savings related to ASP and SaaS hosting alternatives.

  • Hybrid Cloud Migration Consulting
    Progent can provide expert remote support services to help organizations of all sizes integrate their IT infrastructure with popular public cloud platforms such as Microsoft Azure and Amazon Web Services. Progent can help you to design and administer cost-effective environments that support Windows and Linux operating systems and apps in either cloud-centric systems or in hybrid network models that utilize physical IT assets as well as public cloud services. To help you to integrate public clouds with networks, Progent can provide a variety of cloud migration support services that include Office 365 Exchange Online integration solutions with on-premises Exchange, Azure design and integration consulting, Amazon Web Services cloud migration, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has over 15 years of experience delivering advanced consulting support remotely, and Progent can help you successfully carry out your cloud migration initiatives quickly and within your budget.
Progent's Flat-rate Managed Services for Outsourcing IT Monitoring and Management
Progent's value-priced ProSight suite of network monitoring and management services is designed to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all facets of information assurance. Managed services offered by Progent include:
  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption solution that uses the technology of leading data security companies to provide centralized control and world-class protection for all your email traffic. The hybrid structure of Progent's Email Guard managed service combines cloud-based filtering with a local security gateway appliance to offer advanced defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-based threats. The cloud filter acts as a preliminary barricade and blocks most threats from reaching your security perimeter. This decreases your vulnerability to inbound threats and conserves network bandwidth and storage. ProSight Email Guard's on-premises security gateway appliance adds a further layer of analysis for inbound email. For outbound email, the local gateway offers AV and anti-spam protection, DLP, and email encryption. The local security gateway can also help Microsoft Exchange Server to track and safeguard internal email traffic that originates and ends inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus defense, email content filtering and data leakage protection.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes next generation behavior analysis technology to guard endpoints and physical and virtual servers against modern malware attacks like ransomware and file-less exploits, which routinely evade traditional signature-matching AV products. ProSight ASM protects local and cloud resources and provides a unified platform to manage the complete threat progression including filtering, infiltration detection, containment, remediation, and forensics. Top features include one-click rollback using Windows VSS and real-time system-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Data Protection Services: Managed Backup
    ProSight Data Protection Services provide small and medium-sized businesses an affordable end-to-end solution for secure backup/disaster recovery (BDR). For a low monthly price, ProSight Data Protection Services automates and monitors your backup processes and allows fast recovery of vital files, applications and VMs that have become unavailable or damaged as a result of component failures, software bugs, natural disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images. Important data can be protected on the cloud, to a local device, or mirrored to both. Progent's cloud backup consultants can deliver world-class expertise to set up ProSight Data Protection Services to to comply with government and industry regulatory standards like HIPPA, FIRPA, and PCI and, when needed, can assist you to restore your business-critical information. Find out more about ProSight DPS Managed Cloud Backup.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for small and mid-sized organizations to map, track, optimize and debug their connectivity appliances such as routers and switches, firewalls, and wireless controllers as well as servers, printers, client computers and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that infrastructure topology maps are kept current, copies and displays the configuration information of almost all devices on your network, monitors performance, and generates alerts when issues are detected. By automating time-consuming management processes, WAN Watch can knock hours off common chores such as network mapping, expanding your network, locating devices that require important software patches, or identifying the cause of performance issues. Find out more about ProSight WAN Watch infrastructure management services.

  • ProSight LAN Watch: Server and Endpoint Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses advanced remote monitoring and management technology to keep your network running at peak levels by tracking the health of critical assets that power your information system. When ProSight LAN Watch detects an issue, an alert is sent immediately to your designated IT management personnel and your Progent consultant so all looming issues can be resolved before they can impact your network Find out more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a protected Tier III data center on a high-performance virtual machine host set up and maintained by Progent's network support professionals. Under the ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system platforms, and the applications. Since the system is virtualized, it can be ported easily to a different hosting environment without requiring a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, retrieve and safeguard information related to your network infrastructure, processes, applications, and services. You can instantly locate passwords or serial numbers and be alerted about upcoming expirations of SSLs or domains. By cleaning up and managing your IT infrastructure documentation, you can eliminate up to half of time wasted searching for vital information about your network. ProSight IT Asset Management features a centralized location for holding and collaborating on all documents related to managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and associating IT information. Whether youíre planning improvements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the knowledge you need when you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable alternative for small and mid-size businesses to get an objective assessment of the overall health of their IT system. Based on some of the top remote monitoring and management (RMM) tools available, and supervised by Progent's certified team of information technology professionals, ProSight Network Audits help you see how well the deployment of your essential network devices conform to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant benefits like a cleaner Active Directory system. Both versions also include a year of state-of-the-art remote network monitoring and management (RMM). Benefits can include simpler management, improved compliance with data security standards, higher utilization of IT resources, faster troubleshooting, more reliable backup and recovery, and increased uptime. Read more about Progent's ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service built around a brief discussion with a Progent information assurance expert. The fact-finding interview is designed to help evaluate your organization's preparedness either to block or recover rapidly after a ransomware incident. Progent will consult with you directly to collect information about your current AV defense and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow best practices to deploy a cost-effective AV and backup/recovery environment that aligns with your company's needs. For more information, see The ProSight Ransomware Preparedness Report.

Special Advantages of Teaming with Progent
As a Microsoft Gold Certified Partner and Small Business Specialist, Progent is a recognized leader in supporting the fundamental network software and productivity applications used by the majority of small and medium-size companies and local governments. As a Cisco-qualified partner, Progent also offers expertise for an ever more sophisticated collection of network technologies such as PIX and ASA firewalls, routers and switches, VoIP options, and wireless access. Furthermore, Progent's CISSP-qualified security experts, CISM-qualified security engineers, CISA-certified security audit specialists and GIAC-certified information assurance experts can provide a business-wide perspective on system protection and can assist with advanced security projects such as SIEM solutions to help companies meet business standards and statutory regulations for network information security and incident reporting.

The scope and size of Progent's engineering team offer a unique set of benefits to clients wishing to increase the productivity of their information network within an affordable budget. These advantages include:

  • Best Methodology
    Progentís staff of Microsoft and Cisco certified consultants average longer than ten years of hands-on professional background, at the forefront of IT support, performing a wide range of technical tasks for a large array of customers. Every Progent support professional shares a proven set of personal best practices which are incorporated into company-wide best practices standards that Progent teaches its consulting staff. This guarantees that you get not only expert IT capability, but also a support engineer with field-tested approaches for fixing actual IT problems quickly. Read more details about Progent's best practices for network consulting.

  • Granular Pricing Model
    Progent's pricing policy is to bill for phone support and on-premises visits per minute. Consequently, you owe only for received support. Progent does not demand a higher rate for after-hours or priority service, and Progent does not bill for travel time except for urgent support where on-site work is less than 4 hours. Also, Progent applies no registration fee and requires no retainer for services provided during normal working hours. Many support firms demand large minimum fees or charge in increments of fifteen minutes or more. Progent's small pricing granularity does away with king-size invoices for fast solutions. Another benefit of granular pricing is that you will be less inclined to permit incipient issues to fester until they become big ones. Find out more concerning Progent's value pricing for IT outsourcing.

  • Comprehensive Reporting of IT Support
    Progent has created a sophisticated service reporting system that stores and formats detailed documentation for all delivered services. Unlike some independent consultants or local service organizations who offer scant documentation or specifics of tasks done, each service delivered by Progent is tracked by comprehensive documentation. Every Progent consultant has access to the support documentation given by every staff member to each customer. The discipline of documenting and organizing service activity results in more efficient support and avoids a variety of common problems such as when a service client is virtually held captive to a consultant who refuses to release the keys to the kingdom. Find out more about Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's support experts to clients. By teaching customers to handle technical issues that are within their comfort zone, Progent can concentrate on providing hard-to-find skills where Progent faces little competition. Small companies who work with independent consultants or who maintain in-house support staffs benefit when Progent passes on knowledge about critical technology and tested methodologies to make their IT environments more reliable, protected, and efficient. Learn additional information about Progent's knowledge transfer services.

How to Contact Progent
In case your Worcester, Massachusetts business wants to contact Progent for network outsourcing, consulting, or technical support, phone 800-993-9400 or refer to Contact Progent.

Immediate Remote Network Support
For immediate remote technical support, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).
















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