Immediate, Affordable Remote Computer Network Assistance for Worcester, Massachusetts Small Companies
For over two decades, Progent has focused on delivering enterprise-quality computer support to customers who have small-company IT budgets. Progent has developed a powerful support solution that features a streamlined, seamless virtual office infrastructure, sophisticated remote repair tools, a substantial team of engineers accredited in a broad range of IT disciplines, a Help Desk service structure that promotes efficiency and ensures follow-through, a global group of on-line support experts, on-site support availability for the majority of most zip codes in the U.S., and a company culture focused on resolving technical issues in the least time and at the least cost to clients.

For larger companies, Progent can provide co-sourcing services to reinforce the skills of your internal IT service staff. This can save money and help meet schedules for big IT initiatives such as application programming, disaster recovery preparedness, security audits, merging datacenters, or technology migrations and upgrades.

Progent can in addition provide the services of accredited experts to help your business to plan and implement your cloud computing strategy.

Core Products and Technologies Supported by Progent for Worcester, Massachusetts Businesses
A Microsoft Certified Gold Partner computer support firm with a large group of Cisco CCIE networking consultants and Apple Computer certified consultants, Progent provides urgent troubleshooting and affordable online consulting to Worcester, MA small businesses for a broad array of computer technologies such as:

Support Delivery Options Available for Worcester, Massachusetts Companies
Progent has a selection of options for providing small businesses with cost-effective computer services for troubleshooting, system architecture, hosting, and network management outsourcing. Progent's model for providing IT support services is based on the Help Desk Call Center operational structure familiar to big IT groups. Progent's Help Desk Support Model ensures rapid response, comprehensive activity records, reliable follow-up, and strict cost monitoring across a range of network support delivery modes that include online repairs, on-premises help, high-end consulting, as well as server and application hosting.

  • Remote Support
    Progentís Technical Response Center (TRC) offers urgent and scheduled remote service for Windows, Linux, Apple OS X, and Cisco-powered environments in the United States and globally. Progent's seasoned service experts can assist clients to analyze and fix network problems without the expense or delay of travel for onsite support visits. The experience of Progent's IT consultants allows them to resolve most IT issues rapidly. For complex problems, Progent's breadth of expertise allows the support team to escalate trouble tickets to world-class specialists. Progent offers a streamlined, web-accessible registration procedure for new clients to address urgent network problems and Progent bills by the minute with zero startup fees or time minimums, so you pay only for the help you receive. Experts you can access remotely include Cisco-certified CCIEs, Microsoft-certified MCSEs, and CISA-certified security professionals. Find out more details concerning Progent's remote network troubleshooting expertise.

  • Onsite Support
    Progent provides onsite computer assistance for signed-up clients in major metropolitan areas in the U.S. Progent's on-site service personnel can work in tandem with Progent's online service engineers to deliver small companies the best of both worlds: on-premises service professionals when you require them plus the on-line help of Progent's worldwide team of IT engineers, security specialists, and business software programmers. The response time for on-site service visits is typically less than 24 hours. There is no sign-up or retainer charge for registering as a Progent customer for onsite support. Learn more details about why to sign up for Progent's in-person computer support services.

  • Phone Support
    Progent's Contact Center Outsourcing Services are intended for small and midsize companies who require prompt and dependable access to a professional Contact Center with effective telephone assistance, remote repair capability, and sufficient technical strength for full problem escalation. Because small and midsize companies typically have tight IT budgets and can spare scant management attention for dealing with IT support, Progent's Help Desk Call Center Outsourcing Services can be the most cost-effective way to ensure that business information systems are always up and running. Read more details concerning Progent's Help Desk Call Center services.

  • Consulting Expertise
    Progent provides small and midsize companies affordable availability of enterprise-class IT professionals who can provide help with critical technologies such as Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server and application expertise, Cisco network infrastructure, network protection engineering, fault tolerant it system engineering, virtual server solutions, plus integration, programming and support for business programs such as accounting, ERP, reporting, CRM, and office productivity software. Progent can provide assistance with one-time projects including office moves and massive system migrations, extended projects such as business reporting application programming and customization, database software programming and DBA services, and web development, on-going services such as System Center 2012 Operations Manager support and SCOM 2016 consulting for IT infrastructure monitoring and network administration, or urgent response such as data restoration and virus cleanup.

  • Application Hosting
    Progent offers hosting for mission-critical business applications such as Exchange and Microsoft SQL Server in order to provide small and midsize companies with higher degrees of dependability, security, and recoverability than is feasible using the class of internal data center that is achievable for the majority of small and midsize organizations. Because Progent utilizes the same facilities that support the gear of some of the world's biggest IT organizations, Progent can save you the expense of creating and managing the infrastructure required for enterprise-class cooling, electrical failover, and redundant Internet access. For managed application servers, Progent can also ensure that patches and service packs stay updated, security and efficiency is continually tracked, and systems are consistently archived and ready for full and prompt restoration. Learn additional information concerning Progent's hosting for Microsoft Exchange Server and other mission-critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service provides complete hosting services for all of a small organization's production servers in an environment that not only provides the highest degree of dependability and scalability but that is also easy for clients to migrate to another service firm or to bring in-house if your situation calls for it. Progent's Private Cloud hosting is structured around proven virtualization techniques that allow companies with mixed networks to benefit dramatically on the costs of hardware, infrastructure support, and network management while achieving world-class dependability and an unparalleled level of vendor options. In contrast to ordinary SaaS hosting offerings, Progent's Private Cloud Hosting covers all server-based software in one centrally administered service, can support the mixed- OS and loosely standardized environments typical of smaller businesses, and keeps control of the software licenses in the customer's possession so that moving to a new virtualized host is quick, safe, and affordable. This eliminates ending up a prisoner of a specific hosting provider while still providing all the cost savings related to ASP and SaaS hosting alternatives.

  • Hybrid Cloud Migration Consulting Services
    Progent can provide advanced remote consulting to help businesses of all sizes integrate their IT infrastructure with leading public clouds such as Microsoft Azure and Amazon AWS. Progent can assist your it team to plan and administer hybrid environments that support Windows and Linux operating systems and applications in either cloud-only solutions or in hybrid architectures that utilize physical IT assets as well as cloud services. To help you to incorporate public cloud services with networks, Progent offers a variety of public cloud migration services such as Office 365 Exchange Online integration with on-premises Exchange, Microsoft Azure design and integration services, Amazon Web Services (AWS) cloud integration support, and Amazon Web Marketing Service programming and debugging. Progent has over 15 years of background delivering high-level consulting support online, and Progent can help you complete your cloud integration projects on schedule and within your budget.

Why Progent Offers the Smart Choice for Worcester, Massachusetts Small Businesses
Progent's staff size, breadth of information technology skill, and familiarity with enterprise network consulting enable small and midsize businesses to sidestep the pitfalls associated with excessive dependence on thinly staffed support organizations or independent consultants.

Working with Progent allows your small business to:

  • Avoid Over Reliance on Freelance Support Consultants
    For IT services, small businesses often rely excessively on individual consultants. Although individual support providers have lower overhead than larger support firms and can afford to bill nominally smaller rates, they are occasionally stretched to far to react quickly to urgent problems. If an independent consultant is occupied with another customer, ill, on travelling, or in training, the lack of replacement staff may force your company to go without assistance in case of a crisis. The more your company grows, network downtime or difficulties with line-of-business applications become more expensive. The dollars you believed you were saving on a freelancer can disappear quickly due to lower productivity. In addition, when freelance consultants confront unfamiliar problems, the lack of a large consulting group to depend on for help forces them to train on the job while your organization winds up footing the bill for their ongoing training.

  • Gain Access to Certified Professionals in Complex Network Issues
    The majority of small service firms or freelance engineers who concentrate on small business network consulting are capable of providing connect-the-dots solutions but don't have the background to deal cost-effectively with complex IT infrastructures with a variety of operating systems, multiple offices, VoIP implementations, mobile workforces, integrated accounting and analytical software, data-driven web sites, and custom business applications. Progent's experience with global companies and Progent's extensive staff of experts can be valuable to your small business because enterprise environments are inherently complex, support issues require in-depth knowledge in numerous technical disciplines, and reaching a high degree of robustness, reliability, and security calls for enterprise-tested best practices.

  • Create a Solid Basis for Growth
    Small companies often start with a network cobbled together on a shoestring budget. Lacking a proper basis, a sequence of ad hoc fixes commonly get tossed onto of a tenuous structure. As a business grows, reliability and scalability problems can obstruct the success of the business. These networks require thorough evaluation, intelligent strategic planning, and broad-based expertise to migrate to an IT environment that will provide the solid foundation to handle current business needs and ease future expansion.

  • Work with Solution Finders, Not Product Resellers
    Small businesses require direction and insight to navigate through an increasingly complex maze of IT options offered for enabling business growth and enhancing productivity. They do not need a network engineer or service firm that attempts to promote products. Progent avoids conflicted motives by not selling any products. Progent provides services exclusively. This permits Progent to align technical services with the real interests of customers. Combining IT consulting and product reselling can lead to a conflict where the recommended solution is based on a predetermined technology instead of being based on the actual needs of a client.

Contact Progent
If your Worcester, Massachusetts business wants to get in touch with Progent to ask about IT outsourcing, consulting, or technical support, call 800-993-9400 or go to Contact Progent.

Immediate Online Network Help
For fast online support, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).
















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