Overview of Progent's Support Services for BlackBerry Solutions
RIM BlackBerry Consulting and Integration HelpMobile access to email, address books, schedules, and the web has become a vital capability of IT networks for businesses of any size. BlackBerry handhelds are some of the most powerful devices for maintaining mobile connectivity. But the infrastructure needed to support BlackBerry handhelds has grown steadily more sophisticated as the insistence on non-stop operation and and air-tight security has increased. Progent's RIM certified engineers specialize in delivering small companies world-class network expertise and technical services that are affordable and effective.

As a Microsoft Gold Partner with more than a decade of experience working with Exchange Server, Progent's consultants can give you access to broad assistance in integrating RIM BlackBerry and Microsoft technology by delivering support services such as Exchange 2010 Server support and by delivering complementary services like Lync Server integration and MS Office Communications Server support to manage IM and Presence. Progent's MS SQL 2016 consultants and Microsoft SQL Server 2014 experts can configure and troubleshoot your SQL system to work efficiently with BlackBerry BES Server, and Progent's MS System Center Data Protection Manager experts can assist your company to design backup and restore procedures to safeguard your data and reduce productivity loss in the event of a breakdown of your messaging solution.

Progent also maintains one of the country's largest teams of Cisco qualified CCIE network engineers who are accessible remotely to provide expert assistance for architecting and troubleshooting your network infrastructure so it accommodates your BlackBerry system with high levels of resilience, scalability, protection, and manageability. CCIEs are elite network consultants who earn this prestigious classification only through thorough testing by Cisco. CCIEs can resolve even the most intractable issues surrounding network architecture, deployment, repair, and service.

Consulting and Technical Expertise for BlackBerry Enterprise Server
BlackBerry BES Server streamlines administration and maintenance of BlackBerry smartphones, offering a centralized solution for handling critical jobs such as smartphone deployment, upgrades, and retirement while also providing a strong infrastructure for security and fault tolerance. BlackBerry Enterprise Server delivers seamless integration between Exchange, Groupwise, or IBM Lotus Domino email platforms and BlackBerry smartphones and allows remote synchronization.

RIM BlackBerry Enterprise Server Configuration Assistance

BlackBerry BES Server includes a wealth of security options starting with advanced data encryption of messages sent between a BlackBerry wireless handset and BES Server based on Advanced Encryption Standard or Triple Data Encryption Standard. BES Server also allows excellent flexibility in selecting levels of protection to match the specific needs of your network. Progent's BlackBerry certified engineers can help you to select powerful security features and enable them wirelessly. Examples of these over-the-air configurable security settings include:

  • Disable a smartphone
  • Wipe information from a missing or stolen device
  • Disable Bluetooth
  • Enable internal defenses against malware

BlackBerry BES Server also offers versatility in determining ways to prevent BlackBerry users from installing or running unsafe or unauthorized software. Progent can assist you to choose blocking techniques like:

  • Specify exactly which applications are allowed on the device
  • Prevent external software from allocating non-volatile memory on the BlackBerry device
  • Select which functions external programs can access on the BlackBerry smartphone
  • Restrict the types of access third-party programs running on the device can establish
  • Prevent all third-party programs from being installed or run on the BlackBerry device

Professional BlackBerry Consulting Support Available Remotely from Progent
Progent's certified BlackBerry engineers are accessible online to deliver prompt assistance to businesses in the Yonkers area or anywhere in the state of New York. Progent's seasoned online consulting team has helped businesses resolve computer issues and cut IT service costs in every state in the U.S. and established a large base of loyal customers. (Refer to Progent's client testimonials.)

Progent offers online help for a broad array of issues related to BlackBerry products such as wireless synchronization, integration with Exchange Server, setting up BlackBerry Enterprise Server (BES), and improving wireless security. Major RIM BlackBerry certifications earned by Progent's support professionals include:

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator offers high-level skills for deploying, administering, tracking, and troubleshooting one or several BlackBerry BES Servers in an email system powered by Exchange. Progent's BlackBerry consultant has support skills in important areas associated with BlackBerry management such as the BlackBerry Enterprise Solution, Windows permissions, database architecture, Microsoft Outlook, firewalls, proxy servers, TCP/IP, and IT policies and scheduling. Progent can show you how to add and remove BlackBerry smartphone users on Microsoft Exchange Server and Windows Active Directory, set up, track, and administer BlackBerry BES Server, manage BlackBerry devices and client accounts, back up and support storage groups, apply permissions, install the Mobile Data System (MDS) and Instant Messaging, deploy access control lists, manage Exchange Server data flow, generate, update, and assign WLAN and Virtual Private Network configurations, implement SNMP traps for alerts, and generate reports to summarize SNMP results.

Progent's BlackBerry expert can help you with your BlackBerry technology in a number of environments such as Microsoft Windows 2K, 2003 or 2008 platforms, Windows XP, Windows Vista, and Windows 7 and 8 desktops, BlackBerry Desktop Manager, VMware ESX, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition help you to use utilities like BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Enterprise Server Resource Kit, BlackBerryDBBackup, Microsoft SQL Server Enterprise Manager and SNMP.

BlackBerry Certified Solution Designer
BlackBerry Certified Solution Designer Support ServicesProgent offers the support of a BlackBerry Certified Solution Designer to help you to plan, deploy, validate, repair, and document a mobile wireless solution built upon the integration of the BlackBerry Enterprise Solution, Microsoft Exchange, and Active Directory. Progent's advanced engineering services for BlackBerry include business and network needs assessment, system design, deployment strategy and execution, performance tuning, design of a fault-tolerant architecture, data backup and disaster recovery planning, and security engineering.

Progent's BlackBerry Certified Solution Designer can team with you and your stakeholders to define your functional goals and to design a wireless solution that meets your information technology budget and supports your business plans. Progent can clarify the impact of your organizational policies on the configuration of a BlackBerry Enterprise Solution, assess your existing network infrastructure's ability to support a BlackBerry BES Server, help your organization to decide which management model and hardware products match your needs, and analyze your email and messaging environment configuration. Progent can also explain the performance implications that the BlackBerry BES Server, Microsoft SQL Server, and Microsoft Exchange Server have on one another so you can arrive at smart choices concerning options for software editions, server hardware and storage, network design, and application set up.

To maximize system protection, Progent's BlackBerry-certified consultant can help you to choose and activate sensible security features for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also operate in conjunction with Progent's CISSP and CISM-qualified security specialists to perform network-wide security assessment and compliance testing and suggest improvements to support your BlackBerry environment.

Contact Progent to Get Assistance from a BlackBerry-Certified Professional
To ask Progent about professional help for BlackBerry mobile wireless technology, call 1-800-993-9400 or go to Contact Progent.
















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