Immediate Online Support for Yonkers IT Networks
Urgent Remote Consulting for Yonkers SystemsFor organizations located in Yonkers or anywhere in the state of New York, Progent provides remote support for computer systems based on Microsoft, Cisco, macOS and OS , or Linux/UNIX technology. Progent's Microsoft qualified engineers have delivered online troubleshooting to businesses in all 50 states in the United States. (Check out recommendations from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE engineers to solve complex infrastructure problems, as well as the services of CISSP and CISM-accredited security engineers to help with high-level security design and troubleshooting jobs.

Progent's remote technical support engineers provide excellent leverage because they possess the practical background and are equipped with the sophisticated tools required to resolve the majority of information system problems rapidly. This lowers immediate costs since service calls require fewer chargeable consulting minutes. Online support also eliminates the expense of sending an engineer to your site. Your company saves even more with indirect costs by minimizing or eliminating network downtime and related costs resulting from business discontinuity, upset customers and vendors, unproductive employees, and de-focused management. Progent's advanced remote consulting experience is particularly helpful for businesses that rely on public clouds for vital network infrastructure or software like Azure, Amazon AWA, or Office 365 Exchange Online, where onsite tech support may not be useful.

Progent's billing policy for remote help is structured to stretch your IT service investment. Progent charges on a per-minute basis for telephone-based consulting, so you owe only for the services that you receive. In contrast to typical online support organizations, Progent imposes no service activation charge or minimum job duration. Progent's one-minute granularity and clean model for billing avoid situations where quick fixes manage to turn into major tabs. Progent's skill at solving technical issues quickly means your business saves cash.

Progent's Online Consulting and Troubleshooting Expertise
Through years of experience, Progent has refined an arsenal of customized technologies and proven methodologies that promote the maximum degree of effectiveness for remote technical support and troubleshooting for IT systems of any size. Progent offers safe Virtual Private Network support for gateways from multiple leading vendors including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access enables the experts of Progent's remote service group to access your company's computer system without violating network security.

Progent's proven customer support reporting application includes thorough histories for all support that Progent's customers have received. Progent's team service personnel have the benefit of the details of services provided to each Progent client by every Progent consultant. This archive of anomalies and resolutions is organized as a conveniently searchable support knowledge base that enables Progent's online technical professionals to communicate their experiences with the whole team to ensure that the efficiency of Progent's support improves daily. Progent's extensive list of certifications and close associations with major technology companies such as Cisco and Microsoft make available other massive technical knowledge bases and allow priority response from manufacturers' in-house engineering staff with the result that Progent's online consulting experts can come up with the most efficient resolutions quickly.

Online support services provided by Progent to customers in Yonkers and throughout the state of New York include:

ProSight Flat-rate Managed Services for Small and Mid-size Organizations
Progent offers a family of affordable, fixed-price services intended to enable small and medium-size businesses to utilize the same cutting-edge IT solutions deployed by many of the industry's top corporations. Progent's ProSight line of outsourced network management services covers all key aspects of modern networking such as email content filtering, threat defense based on machine leaning, cloud-based backup and disaster recovery, network infrastructure monitoring and management, VM cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates next generation behavior-based analysis tools to guard endpoints and physical and virtual servers against modern malware attacks like ransomware and file-less exploits, which routinely evade legacy signature-based anti-virus tools. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and provides a unified platform to manage the entire malware attack lifecycle including protection, infiltration detection, mitigation, remediation, and forensics. Top capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Endpoint Security and Microsoft Exchange Filtering
    ProSight Enhanced Security Protection services deliver economical multi-layer protection for physical servers and virtual machines, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced machine learning for continuously monitoring and reacting to cyber threats from all vectors. ProSight ESP provides two-way firewall protection, intrusion alarms, endpoint management, and web filtering through leading-edge tools packaged within one agent accessible from a single control. Progent's data protection and virtualization consultants can assist you to plan and configure a ProSight ESP environment that meets your company's unique requirements and that helps you prove compliance with government and industry data protection regulations. Progent will assist you define and configure policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that require urgent action. Progent's consultants can also assist you to install and test a backup and restore system such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent offer small and medium-sized organizations a low cost end-to-end solution for secure backup/disaster recovery (BDR). Available at a low monthly cost, ProSight Data Protection Services automates your backup processes and allows rapid restoration of vital data, apps and virtual machines that have become lost or corrupted as a result of hardware failures, software bugs, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, plus Hyper-V and VMware images. Critical data can be protected on the cloud, to a local storage device, or to both. Progent's BDR specialists can provide advanced support to set up ProSight Data Protection Services to to comply with regulatory requirements like HIPPA, FINRA, and PCI and, when needed, can help you to restore your critical data. Read more about ProSight DPS Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that incorporates the technology of leading data security companies to deliver web-based control and comprehensive security for all your email traffic. The hybrid architecture of Email Guard combines cloud-based filtering with a local gateway device to offer complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based threats. Email Guard's Cloud Protection Layer acts as a preliminary barricade and keeps the vast majority of threats from reaching your network firewall. This reduces your exposure to inbound attacks and conserves network bandwidth and storage space. Email Guard's on-premises gateway appliance adds a deeper layer of inspection for incoming email. For outgoing email, the local gateway provides AV and anti-spam protection, DLP, and email encryption. The onsite gateway can also help Exchange Server to track and safeguard internal email that stays within your corporate firewall. For more information, visit ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Management
    Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized organizations to diagram, monitor, enhance and troubleshoot their networking hardware like switches, firewalls, and load balancers as well as servers, endpoints and other devices. Incorporating cutting-edge RMM technology, ProSight WAN Watch makes sure that network maps are kept current, captures and displays the configuration information of virtually all devices on your network, monitors performance, and sends notices when problems are detected. By automating time-consuming management processes, ProSight WAN Watch can knock hours off ordinary chores like network mapping, expanding your network, finding appliances that require critical software patches, or resolving performance issues. Learn more details about ProSight WAN Watch network infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses advanced remote monitoring and management (RMM) techniques to help keep your network running at peak levels by tracking the state of critical computers that power your business network. When ProSight LAN Watch uncovers a problem, an alert is sent immediately to your specified IT management staff and your Progent engineering consultant so that any potential problems can be resolved before they have a chance to disrupt your network Find out more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a protected Tier III data center on a fast virtual host set up and managed by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS platforms, and the apps. Because the environment is virtualized, it can be ported easily to an alternate hardware environment without a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not tied a single hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, find and safeguard data about your network infrastructure, procedures, applications, and services. You can quickly locate passwords or IP addresses and be warned about upcoming expirations of SSLs or warranties. By updating and managing your IT infrastructure documentation, you can save as much as 50% of time thrown away looking for critical information about your IT network. ProSight IT Asset Management features a centralized repository for holding and sharing all documents related to managing your network infrastructure like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT data. Whether youíre planning improvements, performing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the data you need the instant you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable way for small and mid-size organizations to get an unbiased evaluation of the health of their information system. Based on some of the leading remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's world-class team of information technology professionals, ProSight Network Audits show you how closely the configuration of your core infrastructure assets conform to best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide immediate benefits such as a more manageable Active Directory system. Both versions also include a year of state-of-the-art remote network monitoring and management (RMM). Advantages can include lower-cost management, improved compliance with data security standards, more efficient utilization of IT resources, faster problem resolution, more dependable backup and recovery, and higher availability. See more about Progent's ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service based on a brief discussion with a Progent backup/recovery consultant. The interview is intended to evaluate your company's ability either to stop or recover rapidly after a ransomware incident. Progent will work with you personally to collect information concerning your existing AV defense and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report describing how you can apply best practices to build a cost-effective security and backup system that meets your business needs. For details, see Progent's ProSight Ransomware Preparedness Report.

Special Consulting Services Available from Progent
Progent can provide the services of world-class remote consulting experts for contract information technology projects. Progent's charges for longer-term consulting projects are set based on the qualifications of the consultants involved. Progent's background in these special areas of computer technology enables clients to execute major initiatives economically and on time. Progent's special remote engineering solutions include:

  • Help Desk Services
    Progent's Help Desk Call Center support programs for organizations with networks that incorporate Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology include full-service Help Desk outsourcing, virtual Helpdesk services, and Helpdesk process consulting. Progent's Help Desk outsourcing support services are a convenient solution for companies who don't have the money or time to build and maintain an in-house Help Desk but who need fast access to a dependable Call Center with professional telephone assistance plus the ability to escalate complex trouble tickets to high-level engineers.

    Progent's Call Center consulting expertise can support you in building an effective new Help Desk Call Center or enhancing your established one, identifying or modifying Help Desk software products to handle the special needs of your business, or providing temporary phone support staff to reinforce your in-house Call Center resources to deal with high-demand events such as software migrations, mass upgrades, or installing brand new applications.

    Progent's Help Desk staff of veteran information technology professionals gives your customers in Yonkers or anywhere in the state of New York rapid contact with an effective network service group with substantial background offering phone support and online repair service for computer environments powered by Windows, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's focus is to give the Call Center recognition as a significant contributor to business performance, and Progent's goal is to fix rather than just record IT problems.

  • Business Applications Services: Education, Programming, and Problem Solving
    Progent's Applications Experts Group offers online advanced engineering expertise and training in specific application areas such as Enterprise Requirements Planning, MRP, custom financial systems, and CRM. Progent also can deliver consulting expertise, custom programming, and education for Microsoft business applications such as Microsoft CRM, Microsoft Project, Office 365 Word, and Microsoft Office 365 Excel. To learn more on Progent's consulting, programming, and education offerings, go to Progent's Applications Experts Services.

  • Centralized and Automated Administration of Hybrid Cloud Networks
    Microsoft System Center 2016 centralizes and automates the management of hybrid cloud environments by offering comprehensive integration with Windows Server 2016 servers, Windows 10 clients; cohesive management of mixed-OS networks that include various Linux distributions, Hyper-V and VMware; and expanded cloud support such as closer integration with Intune for Apple iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants offer advanced online and on-premises support for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist you to plan and install a new deployment of Microsoft System Center 2016, expand or optimize your current one, migrate smoothly from a prior release of System Center, or troubleshoot your System Center solution.

  • Online IT Infrastructure Monitoring and Reporting Support
    Progent can deliver companies in Yonkers, or anywhere in the state of New York, online IT infrastructure monitoring and reporting by providing System Center Operations Manager (SCOM 2016) consulting services and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can adapt SCOM to suit your business so that your network support is proactive and automated. By spotting looming issues before they result in downtime, automated monitoring can ward off stressful and expensive network crises. Progent can also utilize server and infrastructure monitoring utilities such as Nagios and MRTG to analyze UNIX/Linux, Solaris, or macOS and OS X networks, Microsoft Windows systems, or networks that support a variety of platforms.
How Your Yonkers Company Can Contact Progent's Online Technical Support Experts
To get in touch with Progent about emergency online assistance with Windows, macOS and OS X, or Linux/UNIX computer systems, visit Progent's Urgent Remote Help, telephone 1-800-993-9400, or go to Contact Progent. For organizations and startups in Yonkers or throughout the state of New York, Progent's phone-based computer support engineers are ready to provide professional and cost-effective system support whenever your company requires it. More than a decade of providing remote repair services has led to Microsoft Partner certification for Progent's consultants and has allowed Progent to acquire high-end troubleshooting capability and to refine remote connectivity technology to solve network problems quickly while eliminating the cost and lost time that comes with on-site support visits.

Even if your Yonkers office works with a local freelance consultant or employs a full time organization that know how to handle common computer problems, Progentís Microsoft and Cisco certified consultants can still provide a convenient and seamless virtual expansion of your local resources for situations when your usual service personnel either lack the time or the experience to address sudden system emergencies or especially challenging integration problems.

Benefits of Progent's Network Help for Offices in Yonkers
Progent's online network troubleshooting services allow your Yonkers company to enjoy the benefits of on-call, enterprise-grade network support without the cost of managing an in-house IT staff. Your network will derive greater strategic value by being more reliable, efficient, and secure. Advantages to your company include:

  • Convenient remote extension of your on-site IT resources
    With most organizations in Yonkers or anywhere in New York, local network service providers, whether consisting of outside consultants or a full-time maintenance staff, can handle the majority of technical issues. However, major troubles sometimes spring up when your regular resources are overstretched or absent, and some trouble may involve technology that is beyond the scope of your usual support technicians. In these instances, Progent's on-call service specialists provide a convenient, quick, and affordable way to augment your regular help and to transfer useful knowledge to improve your ability to deal with future issues locally.

  • Reduced Reliance on Individual Service Providers
    For IT maintenance, smaller companies often depend on independent freelance consultants. While independent service people have less overhead than larger service companies and can often charge lower rates, they are sometimes stretched too thin, making it hard to respond quickly to crisis situations. If an independent consultant is occupied with another customer, ill, on a trip, or in training, the absence of fallback help may force your company to wait for assistance during an IT crisis. As your business expands, network unavailability and trouble with vital applications become more costly. The money you thought you were saving on an independent can be consumed quickly by reduced productivity. Progent offers an on-call source of reserve support experts to insure your network stays available.

  • Create a Scalable Foundation for Seamless Expansion
    Businesses often start with an IT system created on a modest budget. Lacking a scalable framework, band-aid fixes often get piled on top of an unstable foundation. When a company grows, stability and scalability issues can impede the success of the organization. Such poorly designed systems need careful assessment, intelligent long-term planning, and broad-based IT knowledge to upgrade to a network infrastructure able to offer the stable foundation to handle critical business requirements and ease future expansion.

  • Work with Solution Providers Rather Than Technology Vendors
    Smaller offices require advice and technical education to negotiate an increasingly complex array of product alternatives available for accelerating business success and improving efficiency. These companies hardly need a computer engineer who is motivated to earn a commission on a certain vendor's technology. IT consulting and product selling can lead to a situation where the proposed solution is designed around a predetermined product rather than the genuine needs of a client. Progent avoids these conflicts by selling only services instead of products. This allows Progent to match IT expertise with the real interests of customers.

What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Partner support company and Progent's number of employees, breadth of technical background, refined remote support tools, and understanding of corporate IT allow companies to avoid the limitations associated with excessive reliance on smaller service organizations, individual freelance service providers, or over-stretched in-house IT help.

Progent stands out by offering:

  • Proven Methodology
    Progentís team of Microsoft and Cisco certified experts average longer than ten years of hands-on professional experience, at the forefront of network support, performing a broad range of technical tasks for an extensive array of customers. Every Progent support professional shares a proven set of personal best practices which are combined into shared best practices standards that Progent teaches its consulting staff. This guarantees that you get not just world-class technical capability, but also a support engineer with proven approaches for using technical knowledge to solve actual IT problems rapidly.

  • Value Pricing
    Progent's pricing policy is to charge for remote service and in-person visits by the minute. As a result, you owe only for delivered support. Progent does not demand a higher rate for after-hours or emergency support, and inside California or in regions where Progent provides on-premises service, Progent does not bill for travel time except for urgent calls where on-site time is less than 4 hours. Also, Progent applies no minimum charge and asks no monthly commitment for support services delivered during normal working hours. Many service organizations demand substantial minimum payments or charge for every fifteen minutes or longer. Progent's one-minute granularity eliminates large bills for quick fixes so you will not be forced to permit less critical problems to fester.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's support experts to clients. By teaching clients to deal with problems that are within their comfort zone, Progent can concentrate on offering hard-to-find skills where Progent faces few competitors. Businesses who utilize familiar independent service providers or who maintain in-house support personnel benefit when Progent transfers knowledge about critical technology and tested processes to make their networks more reliable, secure, and productive.

  • 24x7 Server Monitoring with MS System Center Operations Manager
    Progent is one of the few support companies to provide round-the-clock system tracking services based on Microsoft System Center Operations Manager. MS System Center Operations Manager causes your computer support to be anticipatory rather than reactive. By revealing potential problems before they result in lost productivity, network monitoring can keep your IT network from painful and costly availability losses.
How Does Our Company Start Receiving Remote Network Help from Progent?
To get started with Progent's online help services or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network support, go to Immediate Network Support.















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