Remote Computer Support Services for Yonkers Small Office Network Systems
For small companies and new ventures in Yonkers or throughout the state of New York, Progent's phone-based network support specialists are ready to provide expert and affordable system support the instant your business requires it. Long experience delivering remote tech support has led to Microsoft Gold status for Progent's consultants and has enabled Progent to acquire world-class troubleshooting capability and to fine tune online access technology to solve IT problems quickly while avoiding the expense and lost productivity associated with on-site support visits.
Even if your Yonkers office works with a local independent consultant or employs an in-house IT staff that can deal with typical network issues, Progent’s Microsoft and Cisco certified engineers offer a convenient and seamless virtual expansion of your on-site resources for situations when your usual IT support personnel either don't have the availability or the expertise to address unexpected network emergencies or especially challenging integration projects.
Features of Progent's Online Computer Support for Yonkers
Progent's online support, remote troubleshooting, network security expertise, and system management services give small offices in Yonkers or throughout the state of New York unparalleled leverage for your IT budget. Whether you require occasional telephone support and remote network repair or full-time Help Desk outsourcing services and network management, Progent's experts can deliver your company world class IT support while permitting you to eliminate the expense and hassle of maintaining a large in-house IT staff. Highlights of Progent's online help program include:
Fast Telephone Contact with Microsoft Qualified Professionals
Progent's team of Microsoft-certified technicians can provide immediate and economical expertise to small companies in Yonkers and is also ideal for networks in more remote regions of New York that have a limited supply of technicians with in-depth expertise supporting Microsoft's current family of server platforms. All Progent phone support staff have at least 10 years of background integrating Microsoft solutions. As a Microsoft Gold Partner consulting company, Progent has the advantage of a broad selection of Microsoft support utilities, service databases, and continuing education.
By the Minute Billing to Minimize Expenses
Progent offers online support on a per-minute billing plan, so you pay only for the services you use. Progent asks for no minimum fee for phone service and imposes no monthly subscription fee. This protects you from paying big bills for routine repairs.
Availability of Cisco Certified Network Infrastructure Experts
As a Certified Partner for Cisco, Progent can provide the services of on-staff specialists with skill in planning, implementing, and troubleshooting networking solutions based on Cisco technology. Progent can offer a Cisco Certified Internetwork Expert or CCNP to help you create fast, high-availability, and secure infrastructure for local and remote networking.
Application Specialists Group
Progent's basic consulting services include technology integration, MS Exchange expertise, system security design, and Help Desk outsourcing services. Progent's Experts Team offers world-class consulting expertise for critical application areas. Support available from the Application Experts Team includes:
By offering a full service one-stop resource for network generalists and specialists, Progent is able to deliver timely, affordable, and comprehensive IT solutions that address the specific requirements of your company.
Sophisticated Online Access Software
Protected remote connectivity permits Progent's support experts to see precisely what your users see. This makes it possible to produce fast fixes to problems that could otherwise demand a costly onsite visit. State-of-the-art remote connectivity software and expert technicians together allow Progent to repair most IT issues quickly and economically. Progent is a pioneer in online troubleshooting and automated network tracking.
Support for Popular VPN Products
Progent can provide secure Virtual Private Network access for gateways from major VPN providers including Microsoft, Cisco, Sonicwall and Checkpoint. Protected VPN online access allows the engineers at Progent's Technical Response Center to repair your system remotely without weakening network security.
Round-the-Clock Service for High Network Availability
For small businesses with mission-critical applications, Progent can provide round-the-clock remote technical services. Combined with automated 24x7 network monitoring based on Microsoft's MOM platform, this service can help produce maximum system uptime.
Help Desk Outsourcing
Progent's Help Desk Call Center services are designed specifically for budget-constrained small companies whose clients require immediate recourse to a Help Desk Call Center with effective phone support and full escalation capability.
Advantages of Progent's IT Support for Small Companies in Yonkers
Progent's remote support services allow your City# small business to experience the advantages of immediate, expert IT support without the cost of maintaining a full-time IT organization. Your network will derive added strategic value by becoming increasingly available, productive, and protected. Benefits to your business include:
Seamless remote expansion of your on-site support resources
For most small businesses in Yonkers and throughout New York, local network service resources, whether consisting of outside consultants or an in-house maintenance staff, can handle the majority of network problems. On the other hand, IT crises might occur when your regular support personnel are overstretched or absent, and some trouble may stem from IT products that is beyond the scope of your local support personnel. In these instances, Progent's online support professionals give you an easy, fast, and affordable way to augment your local resources and to convey valuable knowledge to improve your capability to resolve downstream problems locally.
Reduced Dependence on Individual Consultants
For IT maintenance, small organizations often depend on independent freelance consultants. While freelance consultants carry less overhead than big support organizations and can often charge marginally less, they are occasionally overbooked, making it hard to respond quickly to urgent situations. If an independent service provider is busy with another client, sick, on vacation, or in class, the absence of fallback help may require your company to wait for assistance during an emergency. As your company expands, system downtime and problems with critical applications are more expensive. The money you thought you were saving on an independent can be eaten up quickly by lost productivity. Progent offers a dependable source of reserve service experts to make sure your network is always available.
Build a Solid Foundation for Smooth Expansion
New companies often begin with an information system implemented on a modest budget. Lacking a strong infrastructure, slap-dash fixes can get thrown on top of an unstable foundation. When a network grows, stability and expandability issues can impede the success of the business. Such poorly built systems require careful analysis, smart strategic planning, and wide IT expertise to upgrade to a system architecture that can provide the solid foundation to handle vital business demands and simplify downstream expansion.
Work with Problem Solvers Rather Than Product Vendors
Small organizations need guidance and technical training to navigate through an ever more complex maze of technology options capable of accelerating business success and enhancing productivity. These companies hardly need a network engineer who is trying to sell a certain vendor's products. IT support and product sales can lead to a scenario where the recommended
solution is designed around a predetermined technology instead of the genuine needs of a small business. Progent eliminates these conflicts by selling just services instead of products. This allows Progent to align technical expertise with the best interests of customers.
How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Gold Partner consulting company and Progent's staff size, depth of technical experience, fine tuned remote support software, and understanding of corporate IT enable small companies to escape the pitfalls of exclusive reliance on smaller consulting firms, individual freelance service providers, or limited in-house IT help.
Proven Methodology
Progent’s team of Microsoft and Cisco certified consultants average longer than a decade of hands-on industry background, at the front lines of IT support, performing a broad range of technical tasks for an extensive mix of customers. Each Progent consultant shares a refined collection of personal best practices which are combined into shared best practices standards that Progent teaches its support personnel. This guarantees that you get not only world-class technical help, but also a support engineer with proven approaches for applying technical knowledge to repair actual network problems quickly.
Value Pricing
Progent's pricing policy is to charge for online support and in-person help by the minute. Consequently, you are invoiced just for received support. Progent does not impose a more expensive rate for off-hours or urgent service, and inside California or in regions where Progent provides in-person service, Progent does not charge for travel except for emergency support where on-site time is less than 4 hours. Also, Progent applies no service activation charge and asks no retainer. Many support organizations impose substantial minimum payments or charge for each fifteen minutes or longer. Progent's small granularity eliminates large bills for quick fixes so you will not be tempted to permit simple problems to fester.
Full Records of Delivered Services
Progent has developed a sophisticated service reporting system that stores and formats detailed documentation for all delivered services. Unlike many freelance consultants or local support organizations who provide minimal documentation or details of tasks performed, each service provided by Progent is accompanied by comprehensive documentation. Every Progent consultant has use of the support reports transmitted by each consultant to every client. The discipline of detailing and organizing service activity results in more efficient service and avoids a slew of typical problems such as when a support client is virtually held hostage to a consultant who refuses to release the keys to the kingdom.
Information Transfer
Progent is committed to knowledge transfer from Progent's support experts to clients. By educating clients to handle technical issues that are within their comfort zone, Progent can focus on delivering high-value skills where Progent faces little competition. Companies who utilize familiar freelance service providers or who maintain in-house support staffs benefit when Progent passes on information about critical technology and proven methodologies to make their IT environments more robust, secure, and productive.
Automated Network Monitoring with Microsoft MOM
Progent is one of the few IT service firms to provide round-the-clock system monitoring services based on Microsoft Operations Manager. This package allows your network maintenance to be proactive rather than reactive. By revealing possible issues before they cause downtime, system monitoring can save your information network from painful and expensive service disruptions.
How Does My Business Start Receiving Remote Technical Help from Progent?
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support programs, call Progent at 888-412-5546 or email Progent at information@progent.com. If you have an urgent need for network support, go to Immediate Urgent Support.
If your company runs a UNIX, Linux, or Solaris network or a mixed-platform computer system, Progent's CISM, CISSP and ISSAP-qualified security specialists can help your entire organization in a broad range of security areas such as security administration practices, security architecture and models, connection control products and methodology, software development security, operations security, hardware security, communications, infrastructure and web security, and disaster recovery preparedness. CISA and CISM stipulate the core competencies and international standards of performance that information security managers are expected to master. These accreditations offer IT management the confidence that those who have achieved their CISM or CISSP qualification have demonstrated the background and knowledge to deliver world-class security support and engineering help.
Progent delivers convenient, immediate, and affordable access to Cisco CCIE consultants. CCIEs are recognized networking experts who are awarded this top-level classification only through thorough testing by Cisco. CCIEs are able to handle even the most complex problems associated with network planning, configuration, repair, and support. Progent’s CCIE consultants cooperate intimately with Cisco engineers in analyzing issues with Cisco's IOS software and developing workarounds or acquiring software updates to resolves anomalies. Progent offers fast contact with a CCIE by phone so you are able to receive immediate help for tough network troubles that are impacting worker efficiency but are outside the scope of your usual IT service resources. Progent's CCIE support professionals can access your environment via advanced remote connectivity tools to deliver fast and cost-effective analysis and repair of critical network problems.
Progent offers voice and VoIP services from AT&T, Broadwing, and Speakeasy. Voice services available through Progent include long distance, toll-free, local, web meeting, VoIP, and wireless. Progent can also show you how to incorporate voice communications services into your IT network and your business processes so that your organization receives all the benefits of the exciting fusion of voice and data technology. Progent can deliver a full range of VoIP consulting expertise to offer your company a competitive advantage and a seamless expansion path as communications technology evolves.
For custom application development, Progent can provide programming consultants to write business software in areas such as eCommerce, web development, Microsoft Business Solutions packages such as Great Plains Software accounting system, and specialized management reports based on Crystal Reports, Microsoft Access, or FRx Reports. Progent’s experts can use Internet Information Services to create custom eCommerce solutions based on Microsoft ASP.NET. In addition, Progent offers expertise in a broad range of custom software development platforms including SQL Server and Delphi. For custom e-Commerce software, Progent also can provide specialists in custom Microsoft Access, custom Microsoft Visual Basic, custom Excel, and any other specialized programming based on any Microsoft development platform.
Broadwing Communications is the first telecom company to complete a fully optically switched backbone network offering minimum latency and maximum performance. Broadwing Communications offers a rich variety of data transports including Broadwing Full T1, Point-to-Point T1, DS3, DSL, ISDN, and Asynchronous Transfer Mode. Broadwing also provides VoIP service as well as switched voice services. Progent has an agency relationship with Broadwing and is a Microsoft Gold Certified Partner and a Cisco Systems Partner equipped with the expertise to show you how to incorporate Broadwing Communications data and voice services to build an enterprise-class, cohesive communications network on a realistic budget.
Progent's pricing model is to bill for phone support and on-site visits by the minute. Consequently, you are billed just for received services. Progent does not demand a more expensive rate for after-hours or priority support, and inside California or in regions where Progent provides on-site service, Progent does not bill for travel time except for emergency support where on-site time is less than four hours. In addition, Progent applies no minimum charge and asks no retainer. Many service firms impose large minimum payments or charge for every fifteen minutes or longer. Progent's small granularity eliminates large bills for quick fixes so you will not be tempted to allow simple problems to stay unaddressed.
Progent's expert support team can show you how to design and implement an efficient in-place Exchange Server 2007 upgrade plan that minimizes productivity disruption, reduces long-term service demands, and makes your Microsoft Exchange 2007 Server easy to administer. For complicated multi-server or multi-location upgrades, Progent has the background to finish your project rapidly and affordably. Progent's Microsoft Exchange Server 2007 help, repair, and design offerings include assistance with the integration of third-party add-ons to Exchange Server 2007 and the creation of unified messaging implementations powered by Exchange 2007 Server.
Application Publishing with ISA Server 2006 provides more protection of intranet resources while enabling enhanced productivity by making these applications accessible to legitimate remote users. Internet Security and Acceleration Server helps guard corporate applications, services, and information across all network components with stateful packet inspection and comprehensive publishing tools. Progent's Microsoft-certified Internet Security and Acceleration Server experts can show you how to plan, deploy, set up, and support Internet Security and Acceleration Server 2006 on your system so that your company achieves a smart and affordable combination of security, convenience, and performance.
Progent's SonicWALL experts can show you how to pick, install, and maintain the SonicWALL Firewall, SonicWALL VPN and SonicWALL PRO family of products and can offer training to allow you to support SonicWALL security appliances. Progent's CISSP certified consultants, CISM certified security engineers, and CISA certified security audit consultants can show you how to create an end-to-end network protection strategy, including documented policies, and build security into your business practices.
