Immediate Online Support for Yonkers IT Networks
Urgent Remote Consulting for Yonkers SystemsFor organizations located in Yonkers or anywhere in the state of New York, Progent provides remote support for computer systems based on Microsoft, Cisco, macOS and OS , or Linux/UNIX technology. Progent's Microsoft qualified engineers have delivered online troubleshooting to businesses in all 50 states in the United States. (Check out recommendations from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE engineers to solve complex infrastructure problems, as well as the services of CISSP and CISM-accredited security engineers to help with high-level security design and troubleshooting jobs.

Progent's remote technical support engineers provide excellent leverage because they possess the practical background and are equipped with the sophisticated tools required to resolve the majority of information system problems rapidly. This lowers immediate costs since service calls require fewer chargeable consulting minutes. Online support also eliminates the expense of sending an engineer to your site. Your company saves even more with indirect costs by minimizing or eliminating network downtime and related costs resulting from business discontinuity, upset customers and vendors, unproductive employees, and de-focused management. Progent's advanced remote consulting experience is particularly helpful for businesses that rely on public clouds for vital network infrastructure or software like Azure, Amazon AWA, or Office 365 Exchange Online, where onsite tech support may not be useful.

Progent's billing policy for remote help is structured to stretch your IT service investment. Progent charges on a per-minute basis for telephone-based consulting, so you owe only for the services that you receive. In contrast to typical online support organizations, Progent imposes no service activation charge or minimum job duration. Progent's one-minute granularity and clean model for billing avoid situations where quick fixes manage to turn into major tabs. Progent's skill at solving technical issues quickly means your business saves cash.

Progent's Online Consulting and Troubleshooting Expertise
Through years of experience, Progent has refined an arsenal of customized technologies and proven methodologies that promote the maximum degree of effectiveness for remote technical support and troubleshooting for IT systems of any size. Progent offers safe Virtual Private Network support for gateways from multiple leading vendors including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access enables the experts of Progent's remote service group to access your company's computer system without violating network security.

Progent's proven customer support reporting application includes thorough histories for all support that Progent's customers have received. Progent's team service personnel have the benefit of the details of services provided to each Progent client by every Progent consultant. This archive of anomalies and resolutions is organized as a conveniently searchable support knowledge base that enables Progent's online technical professionals to communicate their experiences with the whole team to ensure that the efficiency of Progent's support improves daily. Progent's extensive list of certifications and close associations with major technology companies such as Cisco and Microsoft make available other massive technical knowledge bases and allow priority response from manufacturers' in-house engineering staff with the result that Progent's online consulting experts can come up with the most efficient resolutions quickly.

Online support services provided by Progent to customers in Yonkers and throughout the state of New York include:

ProSight Flat-rate Managed Services for Small and Medium Size Businesses
Progent offers a family of affordable, fixed-price managed services intended to enable small and medium-size organizations to benefit from the same best-of-breed IT solutions deployed by many of the world's top corporations. The ProSight series of outsourced network management services addresses all key aspects of modern networking including email content filtering, security and compliance, automated backup and disaster recovery, infrastructure management, virtual server cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection service that utilizes next generation behavior analysis technology to defend endpoint devices as well as physical and virtual servers against modern malware attacks such as ransomware and email phishing, which easily get by traditional signature-based AV tools. ProSight ASM protects local and cloud-based resources and provides a unified platform to manage the complete threat lifecycle including protection, detection, mitigation, cleanup, and post-attack forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Microsoft Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) managed services offer economical in-depth protection for physical servers and virtual machines, desktops, smartphones, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced machine learning for round-the-clock monitoring and reacting to security assaults from all vectors. ProSight ESP offers firewall protection, penetration alarms, endpoint management, and web filtering through cutting-edge technologies incorporated within a single agent managed from a single control. Progent's security and virtualization consultants can help your business to design and implement a ProSight ESP deployment that meets your organization's specific requirements and that helps you achieve and demonstrate compliance with government and industry data protection standards. Progent will assist you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that call for urgent action. Progent can also help your company to set up and verify a backup and disaster recovery system such as ProSight Data Protection Services so you can recover quickly from a destructive security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent provide small and medium-sized businesses a low cost end-to-end service for reliable backup/disaster recovery (BDR). Available at a fixed monthly cost, ProSight DPS automates your backup processes and enables fast restoration of vital data, applications and VMs that have become unavailable or corrupted as a result of hardware failures, software bugs, natural disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local storage device, or to both. Progent's BDR specialists can provide world-class support to set up ProSight Data Protection Services to to comply with government and industry regulatory requirements such as HIPPA, FIRPA, PCI and Safe Harbor and, when necessary, can help you to restore your business-critical data. Read more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the infrastructure of leading data security companies to provide web-based control and world-class security for all your inbound and outbound email. The powerful architecture of Email Guard managed service combines a Cloud Protection Layer with an on-premises security gateway device to offer complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne malware. The Cloud Protection Layer acts as a preliminary barricade and keeps the vast majority of unwanted email from reaching your network firewall. This reduces your vulnerability to external threats and saves system bandwidth and storage. Email Guard's onsite gateway device adds a further level of analysis for inbound email. For outgoing email, the onsite security gateway provides anti-virus and anti-spam protection, protection against data leaks, and email encryption. The on-premises gateway can also help Microsoft Exchange Server to track and safeguard internal email traffic that stays within your corporate firewall. For more details, visit Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for small and mid-sized businesses to map out, monitor, reconfigure and debug their networking hardware such as switches, firewalls, and access points as well as servers, printers, client computers and other networked devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch makes sure that infrastructure topology maps are kept current, captures and displays the configuration of almost all devices connected to your network, monitors performance, and sends notices when potential issues are detected. By automating complex management and troubleshooting activities, WAN Watch can knock hours off common chores like network mapping, reconfiguring your network, finding appliances that need critical updates, or identifying the cause of performance issues. Learn more details about ProSight WAN Watch infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management (RMM) techniques to help keep your IT system running efficiently by tracking the state of critical assets that drive your business network. When ProSight LAN Watch detects an issue, an alarm is sent immediately to your specified IT management personnel and your assigned Progent consultant so any looming problems can be addressed before they have a chance to impact productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a secure Tier III data center on a high-performance virtual host set up and maintained by Progent's network support professionals. With the ProSight Virtual Hosting model, the client owns the data, the operating system software, and the apps. Because the environment is virtualized, it can be ported easily to a different hosting environment without a lengthy and difficult configuration process. With ProSight Virtual Hosting, you are not tied a single hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, retrieve and safeguard data related to your network infrastructure, procedures, business apps, and services. You can instantly locate passwords or IP addresses and be warned about upcoming expirations of SSLs or domains. By cleaning up and managing your IT documentation, you can eliminate up to half of time wasted searching for vital information about your network. ProSight IT Asset Management includes a centralized repository for holding and sharing all documents required for managing your network infrastructure like recommended procedures and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and associating IT information. Whether youíre making improvements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the data you require when you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost way for small and mid-size organizations to get an objective evaluation of the health of their network. Based on a selection of the top remote monitoring and management (RMM) tools in the industry, and overseen by Progent's certified team of information technology professionals, ProSight Network Audits help you see how well the deployment of your core network assets adhere to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant benefits such as a more manageable Active Directory (AD) system. Both also include one year of advanced remote network monitoring and management (RMM). Advantages can include easier management, better compliance with government and industry security regulations, more efficient utilization of IT assets, quicker troubleshooting, more dependable backup and recovery, and less downtime. Read more about ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service built around a brief phone discussion with a Progent information assurance consultant. The interview is intended to evaluate your organization's preparedness to block or recover rapidly from a ransomware attack. Progent will consult with you directly to collect information about your existing AV defense and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can follow industry best practices to deploy an efficient security and backup/recovery environment that meets your business requirements. For more information, visit Progent's ProSight Ransomware Preparedness Report.

Special Consulting Services Offered by Progent
Progent offers the skills of world-class remote consulting experts for special information technology programs. Billing charges for longer-term consulting projects are determined according to the qualifications of the engineers required. Progent's experience with these important fields of computer technology allows customers to complete major projects economically and on time. Progent's special online consulting services include:

  • Call Center Support
    Progent's Call Center service offerings for organizations with environments that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux products include full-service Help Desk Call Center outsourcing, virtual Helpdesk support services, and Helpdesk consulting. Progent's Help Desk outsourcing support services are a convenient solution for businesses who lack the budget to create an internal Help Desk but who want quick access to an effective Help Desk Call Center with proficient phone support as well as the ability to escalate the most challenging problems to advanced consultants.

    Progent's Help Desk consulting services can guide you in building an efficient new Help Desk Call Center or improving your established organization, identifying or modifying Help Desk software to meet the unique requirements of your business, or providing temporary phone support staff to work with your internal Help Desk Call Center group to handle unusually busy situations such as software transitions, mass upgrades, or installing brand new applications.

    Progent's Call Center team of veteran information technology professionals provides your computer users in Yonkers or anywhere in the state of New York quick assistance from a reliable network service group with years of experience providing telephone-based consulting and online repair service for IT systems powered by Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's mission is to give the Help Desk Call Center perception as a key enabler of business efficiency, and Progent's intent is to fix rather than merely document technical issues.

  • Business Applications Support: Training, Customization, and Problem Solving
    Progent's Applications Experts Team provides online advanced consulting support and training in special application areas including ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also offers consulting, customization, and training for Microsoft applications including CRM, Microsoft Project, Office 365 Word, and Office 365 Excel. To find out more information about Progent's consulting, customization, and training services, go to Progent's Applications Experts Group.

  • Centralized and Streamlined Administration of Hybrid Cloud Environments
    System Center 2016 unifies and automates the management of hybrid cloud networks by offering comprehensive support for Windows Server 2016 servers, Windows 10; cohesive management of multi-OS networks that include Linux, Microsoft Hyper-V and VMware vSphere; and expanded cloud support including closer integration with Intune for iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consulting experts can provide advanced online and on-premises expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist organizations of any size to plan and configure a new deployment of Microsoft System Center 2016, extend or tune your current one, upgrade smoothly from a previous version of System Center, or debug your System Center environment.

  • Remote Hybrid Network Monitoring and Reporting Support
    Progent offers businesses in Yonkers, or anywhere in the state of New York, remote hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager consulting services and System Center 2012 Operations Manager support. Progent can customize Operations Manager to accommodate your business so that your network maintenance is proactive and automated. By detecting emerging trouble spots before they grow into full-scale emergencies, automated monitoring can head off inconvenient and costly network breakdowns. Progent can also assist with network monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Sun Solaris, or Apple macOS and OS X systems, Windows systems, or environments that support a variety of platforms.
How Your Yonkers Company Can Contact Progent's Online Service Professionals
To contact Progent about emergency online help with Windows, macOS and OS X, or Linux environments, go to Progent's Emergency Phone-Based Support, call 1-800-993-9400, or go to Contact Progent. For organizations and new ventures in Yonkers or anywhere in the state of New York, Progent's online network support engineers can deliver professional and affordable IT support whenever your company has to have it. More than a decade of delivering online tech support has earned Microsoft Partner status for Progent's consulting experts and has helped Progent to develop high-end troubleshooting capability and to refine online access tools to fix network problems rapidly while eliminating the cost and lost time that comes with on-premises support calls.

Even if your Yonkers business deals with a local independent support technician or maintains a full time IT staff that can deal with day-to-day network issues, Progentís Microsoft and Cisco certified engineers can provide an easy and seamless remote extension of your on-site resources for situations when your regular service personnel either lack the bandwidth or the experience to deal with unexpected system emergencies or particularly challenging integration problems.

Details of Progent's Online Computer Support for Yonkers
Progent's online support, remote troubleshooting, network security expertise, and network administration services offer businesses in Yonkers or throughout the state of New York unparalleled leverage for your IT investment. Whether you need one-time telephone help and Internet-based troubleshooting or ongoing Help Desk Call Center services and system management, Progent's professionals can provide your business world class IT support while allowing you to eliminate the expense and hassle of running a large in-house IT staff. Key features of Progent's National Remote Support program include:

What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Partner support firm and Progent's staff size, breadth of IT experience, fine tuned remote support software, and understanding of corporate IT enable businesses to avoid the limitations associated with exclusive dependence on smaller consulting organizations, individual freelance service providers, or over-stretched in-house IT help.

Progent adds value by offering:

  • Best Practices
    Progentís staff of Microsoft and Cisco qualified consultants average longer than ten years of hands-on professional background, at the front lines of network service, performing a wide range of technical projects for a large array of clients. Every Progent consultant shares a proven collection of personal best practices which are combined into shared leading practices standards that Progent teaches its consulting team. This ensures that you get not only expert technical skills, but also a support engineer with proven methods for using computer knowledge to repair real-world IT problems rapidly.

  • Value Pricing
    Progent's pricing model is to charge for phone support and in-person help per minute. As a result, you are billed exclusively for delivered support. Progent does not impose a higher rate for after-hours or urgent support, and within California or in areas where Progent provides on-site support, Progent does not bill for travel time except for urgent calls where on-site work is less than four hours. In addition, Progent imposes no minimum charge and asks no monthly commitment for services provided during normal working hours. Many service firms impose large minimum payments or charge for every quarter hour or longer. Progent's one-minute granularity eliminates large invoices for fast repairs so you will not be tempted to permit minor problems to stay unaddressed.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's consultants to customers. By educating clients to handle problems that are within their scope, Progent is able to focus on offering hard-to-find services where Progent has little competition. Companies who work with familiar freelance consultants or who employ internal support personnel benefit when Progent transfers information about new technology and proven methodologies to make their networks more reliable, protected, and efficient.

  • Automated Network Monitoring with MS System Center Operations Manager
    Progent is one of the only support companies to offer round-the-clock system tracking services powered by Microsoft System Center Operations Manager. Microsoft System Center Operations Manager causes your computer maintenance to be proactive instead of reactive. By uncovering potential problems before they result in lost productivity, network monitoring can save your IT network from painful and costly service disruptions.
How Does Our Company Begin Getting Remote Technical Help from Progent?
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network support, visit Immediate Technical Support.















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