Fast Remote Troubleshooting for Yonkers Computer Systems
Fast Remote Technical Support for Yonkers SystemsFor organizations located in Yonkers or anywhere in the state of New York, Progent offers online technical support for networks based on any mix of Microsoft Windows, Cisco, macOS and OS , or Linux/UNIX platforms. Progent's Microsoft certified professionals have delivered online support to companies in all 50 states in the U.S. (Check out testimonials from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE-certified network specialists to help with complex networking problems, plus the assistance of CISA and CISSP-accredited security consultants to help with high-level security design and troubleshooting jobs.

Progent's online support engineers provide excellent value due to the fact that they have the practical background and have access to the sophisticated technology needed to solve the majority of network problems quickly. This lowers direct expenses because service calls require fewer billable consulting minutes. Remote support also eliminates the expense of sending an engineer to your office. Your company saves additionally in indirect expenses by minimizing or eliminating system downtime and related losses resulting from business discontinuity, disgruntled clients, unproductive employees, and distracted executives. Progent's extensive remote consulting experience is particularly valuable in environments that are dependent on public clouds for vital infrastructure or applications like Microsoft Azure, Amazon AWA, or Exchange Online, where onsite IT support may not be an option.

Progent's billing model for online help is designed to leverage your IT service investment. Progent bills per minute for phone assistance, so you are charged just for the services that you receive. In contrast to many online service organizations, Progent imposes no service activation surcharge or minimum payments. Progent's one-minute granularity and simple model for billing prevent scenarios where quick fixes manage to end up as big tabs. Progent's penchant for solving technical issues efficiently means you saves cash.

Progent's Online Consulting and Technical Support Services
Over the years, Progent has fine tuned a set of customized tools and proven methodologies that permit the highest degree of efficiency for remote technical support and repair for information networks of all sizes. Progent offers secure VPN support for VPN gateways from a variety of popular vendors including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology permits the consultants of Progent's remote service group to communicate with your company's system without breaching system security.

Progent's sophisticated technical support database system stores thorough records describing the support that Progent's clients have been provided. Progent's team consultants have the benefit of the specifics of all help delivered to every Progent client by any consultant. This database of problems and fixes is structured as a quickly searchable proprietary knowledge base that allows Progent's remote support experts to share their knowledge with the whole team to make sure that the effectiveness of Progent's technical support improves daily. Progent's extensive list of certifications and close associations with key industry leaders including Cisco and Microsoft open up additional vast technical support knowledge bases and permit priority response from vendors' internal support staff so Progent's remote service specialists are able to find the most efficient solutions quickly.

Remote support services available from Progent to companies in Yonkers and anywhere in the state of New York include:

Progent's ProSight Fixed-price Managed Services for Small and Mid-size Organizations
Progent provides a family of affordable, flat-rate services designed to enable small and mid-size organizations to utilize the same best-of-breed technology used by some of the world's top enterprises. Progent's ProSight series of IT management outsourcing services covers all key areas of modern networking including email content filtering, security and compliance, automated backup and disaster recovery, infrastructure monitoring and management, virtual server cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates next generation behavior machine learning technology to defend endpoint devices as well as servers and VMs against modern malware attacks such as ransomware and email phishing, which easily evade legacy signature-matching AV products. ProSight Active Security Monitoring protects on-premises and cloud-based resources and provides a single platform to manage the entire malware attack lifecycle including blocking, identification, containment, cleanup, and post-attack forensics. Key features include one-click rollback using Windows VSS and real-time network-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Endpoint Protection and Microsoft Exchange Filtering
    ProSight Enhanced Security Protection services offer economical multi-layer security for physical and virtual servers, workstations, mobile devices, and Exchange Server. ProSight ESP uses adaptive security and advanced heuristics for continuously monitoring and reacting to security threats from all vectors. ProSight ESP offers two-way firewall protection, penetration alarms, device control, and web filtering via cutting-edge tools packaged within a single agent accessible from a single console. Progent's security and virtualization experts can assist your business to design and configure a ProSight ESP environment that meets your company's unique requirements and that helps you achieve and demonstrate compliance with government and industry data protection standards. Progent will assist you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that call for urgent action. Progent can also help you to set up and verify a backup and restore system such as ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent provide small and medium-sized businesses an affordable and fully managed service for secure backup/disaster recovery (BDR). For a fixed monthly cost, ProSight DPS automates and monitors your backup activities and enables fast restoration of critical data, apps and VMs that have become lost or corrupted due to hardware failures, software glitches, disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images. Critical data can be backed up on the cloud, to a local storage device, or to both. Progent's backup and recovery specialists can deliver world-class support to set up ProSight Data Protection Services to be compliant with government and industry regulatory standards like HIPPA, FIRPA, and PCI and, whenever needed, can help you to restore your critical data. Read more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the infrastructure of top data security companies to deliver web-based management and comprehensive security for all your inbound and outbound email. The powerful structure of Email Guard integrates a Cloud Protection Layer with a local security gateway appliance to provide advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based threats. The Cloud Protection Layer acts as a first line of defense and blocks the vast majority of unwanted email from making it to your security perimeter. This reduces your vulnerability to inbound attacks and saves network bandwidth and storage space. Email Guard's onsite gateway device provides a further layer of inspection for incoming email. For outgoing email, the local security gateway provides anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The onsite security gateway can also help Exchange Server to monitor and protect internal email traffic that stays within your security perimeter. For more details, see ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for small and mid-sized organizations to map out, monitor, reconfigure and debug their connectivity hardware such as routers and switches, firewalls, and access points as well as servers, printers, endpoints and other devices. Using cutting-edge RMM technology, WAN Watch ensures that infrastructure topology diagrams are always updated, captures and manages the configuration of almost all devices on your network, tracks performance, and generates alerts when problems are discovered. By automating time-consuming management activities, ProSight WAN Watch can cut hours off ordinary chores such as network mapping, reconfiguring your network, finding appliances that require critical updates, or isolating performance bottlenecks. Learn more details about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management technology to keep your network operating efficiently by checking the health of critical assets that power your business network. When ProSight LAN Watch uncovers an issue, an alarm is sent automatically to your designated IT personnel and your assigned Progent engineering consultant so that any looming problems can be resolved before they have a chance to impact your network Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a protected fault tolerant data center on a fast virtual machine host set up and maintained by Progent's network support experts. Under Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS platforms, and the apps. Because the environment is virtualized, it can be ported immediately to an alternate hardware environment without requiring a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, find and safeguard data about your IT infrastructure, processes, business apps, and services. You can instantly find passwords or serial numbers and be alerted automatically about upcoming expirations of SSLs ,domains or warranties. By cleaning up and managing your IT infrastructure documentation, you can save as much as 50% of time thrown away trying to find vital information about your network. ProSight IT Asset Management features a centralized repository for storing and collaborating on all documents required for managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and relating IT data. Whether youíre making enhancements, doing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the data you need the instant you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and medium-size organizations to obtain an objective evaluation of the health of their IT system. Based on some of the leading remote monitoring and management tools available, and supervised by Progent's certified group of information technology experts, ProSight Network Audits show you how well the deployment of your essential infrastructure assets adhere to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant ROI like a more manageable Active Directory system. Both versions also come with a year of advanced remote network monitoring and management (RMM). Advantages can include simpler network management, improved compliance with government and industry security regulations, higher utilization of IT assets, quicker troubleshooting, more reliable backup and restore, and less downtime. See more information about ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service based on a phone discussion with a Progent information assurance expert. The fact-finding interview is intended to help assess your company's ability either to stop or recover rapidly after a ransomware attack. Progent will work with you directly to collect information concerning your existing security profile and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can apply industry best practices to create a cost-effective AV and backup/recovery environment that aligns with your business needs. For more information, refer to Progent's ProSight Ransomware Preparedness Report Service.

Special Support Services Available from Progent
Progent can provide the skills of world-class remote consulting professionals for contract information technology programs. Billing rates for longer-term consulting tasks are set based on the level of expertise of the consultants assigned. Progent's experience with these important fields of computer technology enables customers to complete critical projects within budget and on schedule. Progent's special online consulting solutions include:

  • Call Center Support
    Progent's Help Desk programs for organizations with networks that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology include comprehensive Help Desk outsourcing, virtual Help Desk support services, and Helpdesk process consulting. Progent's Help Desk Call Center outsourcing services are a convenient solution for businesses who don't have the resources to create an internal Call Center but who require quick access to an effective Help Desk Call Center with professional telephone support as well as the technical depth to escalate the most challenging problems to advanced engineers.

    Progent's Call Center consulting support can assist you in creating an effective new Call Center or enhancing your current organization, identifying or customizing Help Desk Call Center software to meet the special needs of your business, or adding occasional online personnel to reinforce your existing Call Center resources to handle unusually busy situations like software transitions, major updates, or installing brand new applications.

    Progent's Help Desk team of experienced network consultants provides your workers in Yonkers or anywhere in the state of New York fast assistance from an efficient network service group with substantial background delivering phone consulting and online troubleshooting for IT systems based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's focus is to give the Help Desk perception as a major driver of business efficiency, and Progent's aim is to fix rather than merely document IT issues.

  • Business Applications Support: Training, Development, and Troubleshooting
    Progent's Applications Consulting Group provides remote and in-depth engineering support and training in specific business application areas including Enterprise Requirements Planning, MRP, accounting system customization, and CRM. Progent also can deliver consulting expertise, customization, and education for popular Microsoft business applications including Microsoft CRM, Microsoft Project, Office 365 Word, and Microsoft Office 365 Excel. To learn additional information on Progent's expertise, custom development, and education offerings, see Progent's Business Application Experts Team.

  • Centralized and Automated Administration of Hybrid Cloud Networks
    Microsoft System Center 2016 unifies and automates the administration of hybrid cloud environments by offering advanced support for Windows Server 2016, Windows 10; cohesive management of multi-OS environments that include Linux, Hyper-V and VMware vSphere; and better public and private cloud support such as tighter integration with Intune for iPhone and Android smartphone administration plus built-in integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts can provide world-class remote and on-premises expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help you to design and configure a new deployment of Microsoft System Center 2016, extend or optimize an existing one, migrate efficiently from a previous release of System Center, or troubleshoot your System Center environment.

  • Online IT Infrastructure Monitoring and Reporting Services
    Progent offers organizations in Yonkers, or anywhere in the state of New York, online IT infrastructure monitoring and reporting by providing System Center Operations Manager consulting and System Center 2012 Operations Manager (SCOM 2012) support. Progent can tune SCOM to suit your environment so your IT support is proactive rather than reactive. By detecting looming problems before they cause downtime, system monitoring can minimize disruptive and expensive information system breakdowns. Progent can also deploy system monitoring tools like Nagios and MRTG to diagnose UNIX, Linux, Solaris, or Apple macOS and OS X networks, Microsoft networks, or systems that incorporate a variety of operating systems.
How Your Yonkers Company Can Contact Progent's Remote Technical Support Professionals
To get in touch with Progent about emergency online support with Microsoft, Apple macOS and OS X, or Linux/UNIX environments, go to Progent's Urgent Online Help, phone 1-800-993-9400, or see Contact Progent. For offices and new businesses in Yonkers or anywhere in the state of New York, Progent's phone-based network support engineers can provide expert and economical system support whenever your organization requires it. More than a decade of delivering remote technical assistance has led to Microsoft Partner status for Progent's consultants and has allowed Progent to acquire high-end troubleshooting skills and to refine remote connectivity tools to repair network problems rapidly while avoiding the cost and lost time that comes with on-premises support calls.

Even if your Yonkers company has a regular freelance support technician or employs a full time IT staff that know how to deal with ordinary network problems, Progentís Microsoft certified consultants can still provide a convenient and transparent remote expansion of your local resources for situations when your regular service personnel either don't have the availability or the knowledge to handle sudden network emergencies or especially challenging integration projects.

Benefits of Progent's Network Help for Companies in Yonkers
Progent's online IT consulting services enable your Yonkers company to have the benefits of immediate, expert IT support without the cost of managing an in-house IT organization. Your network will acquire added business value by being more reliable, productive, and secure. Advantages to your business include:

  • Convenient remote expansion of your local support resources
    For most businesses in Yonkers and throughout New York, local computer service resources, whether made up of independent consultants or an internal maintenance staff, can resolve the majority of technical issues. On the other hand, IT crises sometimes strike when your regular resources are overstretched or absent, and some problems may involve technology that is unfamiliar to your local support people. In these situations, Progent's online support professionals provide an easy, quick, and affordable way to supplement your local help and to transfer valuable knowledge to improve your capability to resolve future issues locally.

  • Less Reliance on Individual Consultants
    For IT maintenance, smaller offices commonly depend on independent freelance service providers. While independent consultants carry less internal costs than big consulting companies and can afford to charge marginally less, they are sometimes overextended, making it impossible to respond quickly to crisis situations. If an independent service provider is occupied with another client, ill, on a trip, or in class, the lack of fallback personnel may require your business to go without assistance during an IT crisis. As your network expands, system downtime and trouble with critical software are more expensive. The budget you thought you were conserving on an independent can be consumed fast by reduced productivity. Progent offers a reliable source of backup service experts to insure your IT system is always available.

  • Create a Solid Foundation for Smooth Growth
    Companies typically start with an information architecture created on a modest budget. Without a strong framework, band-aid fixes can get piled onto a weak foundation. As a company grows, stability and expandability problems can hinder the success of the organization. Such badly built systems need careful assessment, intelligent strategic planning, and broad-based IT expertise to evolve to a system infrastructure able to offer the solid foundation to handle current business requirements and facilitate downstream growth.

  • Work with Solution Providers Instead of Product Sellers
    Smaller offices need guidance and technical education to navigate through an ever more complex array of technology alternatives capable of accelerating business growth and improving productivity. These companies do not need a network consultant who is attempting to resell a specific vendor's products. Network support and product selling can lead to a situation where the proposed solution is designed around a predetermined product instead of the genuine requirements of a client. Progent avoids these dilemmas by offering just services instead of products. This allows Progent to match IT expertise with the real needs of clients.

How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Partner support firm and Progent's staff size, range of IT expertise, refined remote support tools, and familiarity with enterprise networking allow companies to avoid the pitfalls of excessive dependence on smaller consulting firms, individual freelance consultants, or limited internal IT help.

Progent stands out by offering:

  • Proven Methodology
    Progentís team of Microsoft and Cisco qualified experts average longer than ten years of hands-on industry background, in the trenches of network service, executing a wide range of IT tasks for a large array of clients. Each Progent consultant shares a refined collection of personal best practices which are combined into shared leading practices training that Progent teaches its support personnel. This ensures that you get not only world-class technical skills, but also a consultant with field-tested approaches for using computer knowledge to solve real-world IT problems efficiently.

  • Value Pricing
    Progent's pricing model is to bill for phone support and in-person visits by the minute. Consequently, you owe only for delivered services. Progent does not demand a higher rate for after-hours or emergency service, and inside California or in regions where Progent offers on-site service, Progent does not bill for travel except for emergency support where on-site time is less than four hours. Also, Progent imposes no initialization fee and asks no retainer for services delivered during regular business hours. Many service organizations demand large minimum fees or charge for every fifteen minutes or longer. Progent's fine granularity does away with big bills for fast fixes so you won't be forced to permit simple problems to stay unaddressed.

  • Full Documentation of IT Services
    Progent has developed a sophisticated support reporting system that records and formats complete documentation for all billed services. Unlike some freelance consultants or small support organizations who offer scant documentation or details of services performed, every service provided by Progent is tracked by comprehensive documentation. Each Progent staff member has use of the support reports transmitted by each consultant to each customer. The discipline of detailing and organizing support activity results in more effective service and eliminates a slew of common problems such as when a support customer is virtually held captive to a consultant who wonít let go of vital service information.

  • Automated Network Monitoring with Microsoft Operations Manager
    Progent is one of the only support firms to offer 24x7 system monitoring services powered by Microsoft System Center Operations Manager. Microsoft System Center Operations Manager allows your network support to be anticipatory rather than reactive. By uncovering potential problems before they result in downtime, system monitoring can keep your information network from painful and expensive service disruptions.
How Does My Business Start Getting Online Network Support from Progent?
To initiate Progent's online help offerings or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network support, visit Immediate Network Support.















© 2002- 2019 Progent Corporation. All rights reserved.