Immediate Online Support for Yonkers UNIX, Linux, or Solaris SystemsFor small and midsize businesses in Yonkers or anywhere in New York, Progent provides help for networks based on UNIX, Linux, Solaris, or Apple Mac OS X or for networks that feature a combination of UNIX and Microsoft platforms. Progent has delivered remote support to companies in all 50 states in the United States. (Refer to Progent's customer recommendations). Progent also offers the expertise of CCIE-qualified engineers for complex connectivity problems, plus the services of CISA and CISSP-accredited security engineers to help with high-level security architecture and disaster recovery planning.

Progent's remote technical support services offer excellent leverage due to the fact that they have the real-world experience and the sophisticated technology to resolve the majority of information system problems quickly. This lowers immediate expenses because solutions accumulate fewer billable consulting minutes. Online help also eliminates the expense of dispatching a consultant to your site. Your company saves additionally in incidental expenses by minimizing or eliminating system outages and associated losses due to business disruption, upset clients, idle employees, and distracted management.

Progent's pricing model for online support is structured to maximize the impact of your IT service dollar. Progent bills on a per-minute basis for phone assistance, so you owe just for the services that you receive. In contrast to many remote service companies, Progent asks for no initialization fee or minimum payments. Progent's one-minute granularity and simple model for billing do away with situations where quick repairs manage to end up as large tabs. Progent's penchant for dealing with technical issues quickly results in your business conserving money.

Progent's Remote Technical Support Tools
Over the years, Progent has refined an array of optimized tools and field-proven methodologies that promote the maximum degree of effectiveness for remote technical support and repair for small and midsize company computer systems. Progent offers protected Virtual Private Network support for gateways from multiple popular vendors including Microsoft, Cisco, Juniper/NetScreen, Netscreen and Checkpoint. Secure VPN access allows the staff of Progent's Technical Response Center to interface to your company's computer system without compromising system security.

Progent's proprietary customer support database application maintains detailed documentation describing the service that Progent's customers have received. Progent's staff service personnel have the benefit of the specifics of support delivered to every client by every consultant. This database of trouble tickets and solutions is structured as an easily retrievable support database that permits Progent's remote support professionals to share their experiences company-wide to make sure that the efficiency of Progent's support improves over time. Progent's advanced accreditations and formal partnerships with important technology companies including Cisco and Microsoft make available additional massive technical support databases and permit fast response from vendors' in-house engineering staff with the result that Progent's remote consulting experts can find optimal solutions quickly.

Start Receiving Online UNIX/Linux, Sun Solaris, or Mac OS X Computer Assistance from Progent
To get started with Progent's phone services in Yonkers or anywhere in New York or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT support, visit Immediate Urgent Support.

Online Network Support Services Available from Progent
Progent's remote network support professionals have credentials in a comprehensive set of products and technologies. This broad range of capability enables Progent's engineers to address practically any emergency that may take place in a small or midsize business network. Certifications awarded to Progent consultants in UNIX-family platforms include Sun Certified Network Administrator, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications awarded to Progent technical support experts include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate, Security Professional, CCVP, CCDA and CCDP.

To support companies with mixed-OS environments, Progent also provides the services of consultants who have high-level Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager consultants, CISSP specialists, and ISSAP engineers.

Online services provided by Progent to customers in Yonkers and anywhere in the state of New York include:

  • UNIX/Linux, Solaris, and Mac OS X Support Services
    Progent's UNIX/Linux, Sun Solaris, and Mac OS X online support services cover a broad array of information technology including network infrastructure, messaging solutions, network and operational security, UNIX/Linux and Windows integration, VMware products for server economization and easy management, and transitioning from older systems to current Windows or Linux-powered environments. Progent's team-oriented methodology for resolving technical issues promotes fast escalation, when required, to consultants with task-relevant experience to tackle complex scenarios. This expedites repair of critical problems, reduces lost productivity, and lowers support costs.

    Progent's UNIX/Linux support engineers can provide urgent online help for resolving problems affecting UNIX, Linux, or Solaris systems based on leading versions of UNIX such as:

    Major Linux variants for which Progent can provide expertise include:

  • Talk to a Cisco Certified Internetwork Expert for High-level Infrastructure Troubleshooting
    Cisco Engineers for Yonkers, New YorkThe Cisco Certified Internetwork Expert certification is the highest accreditation for network consultants, and validates a consultant's networking skills at the expert level. Cisco qualified CCIEs can handle the most complex problems occurring in network planning, integration, administration, protection, and problem solving. Cisco CCIEs operate with the highest priority with Cisco's internal engineers in isolating anomalies with IOS Software network management utilities and coming up with alternate approaches or locating program updates. Cisco CCIEs are an excellent value because their depth of experience permits them to fix the most difficult problems rapidly. In many cases, less qualified engineers can struggle for many hours or even days with the same tasks that a Cisco-qualified CCIE can resolve in a few minutes. Few service organizations make Cisco CCIEs accessible to help small and medium sized businesses. Progent can provide fast telephone contact with a Cisco-qualified CCIE so you can get immediate support for severe network infrastructure issues that are crippling business efficiency but are beyond the scope of your regular network support providers. Progent's CCIE consultants can tie into your computer system via sophisticated remote support technology in order to perform fast, safe, and economical analysis and repair. Progent's CCIEs offer assistance with all of Cisco's popular selection of connectivity devices such as PIX Series Firewalls and ASA 5500 Firewalls, the Catalyst Firewall Services Modules, protected high-speed and integrated services routers, wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi APs, wired and wireless Voice systems, Catalyst family switches, as well as Virtual Private Network products.

  • Authorized Microsoft Windows Experts
    MS Windows Expertise for Yonkers, New YorkProgent's Microsoft-qualified online service experts can provide computer repair and IT support for all Microsoft server platforms. Progent is a Microsoft Gold Partner and can provide your company the expertise of consulting engineers who can assist your company with a broad range of technology support such as Windows Server 2012 R2 integration, Windows Server 2008 installation, Microsoft Exchange 2016 planning and deployment, Exchange 2013 configuration, Exchange 2010 monitoring and support, SharePoint Server 2013 application development, Microsoft Skype for Business Server planning and deployment consulting, Microsoft Lync Server 2013 integration and Microsoft Office Communications Server 2007 troubleshooting, Microsoft Forefront Threat Management Gateway administration and ISA Server 2006 maintenance, Microsoft SQL Server 2016 migration and development and Microsoft SQL Server 2014 support, Systems Center Operations Manager (SCOM) network monitoring, Project Server training, Small Business Server consulting, and Windows Essentials cloud integration.

    Progent in addition can deliver a full array of online desktop consulting and support services such as Windows 7 migration support, moving to 64-bit desktop software, integrating Microsoft Office 2010, and streamlining desktop configuration.

  • CISM and CISSP Certified System Security Engineers
    CISSP Qualified Network Security Experts for Yonkers, New YorkProgent's accredited CISSP and ISSAP network security engineers can provide a range of security services that can improve the protection of your UNIX, Linux, Sun Solaris, Mac or Microsoft Windows network against assaults or help your business to clean up rapidly after a damaging penetration. Security support services offered by Progent cover thorough network security evaluation utilizing tools such as GFI LANguard, NMAP Port Scanner, and products from Metasploit and Hydra; rapid recovery from virus and worm attacks; installing firewalls; establishing safe techniques for off-site and mobile access; protecting your messaging system against viruses, spam and DHA attacks; and initiating round-the-clock network monitoring.

  • Hybrid Cloud Integration
    Azure Integration ConsultantsProgent can provide advanced online consulting to help organizations of any size integrate their networks with leading public clouds including Azure and Amazon Web Services (AWS). Progent can help you to design and administer hybrid ecosystems that support Windows and Linux operating systems and applications in either cloud-based solutions or in hybrid architectures that combine physical resources along with public clouds. To assist you to integrate public cloud services with networks, Progent offers a range of cloud integration services such as Office 365 integration solutions with on-premises Exchange deployments, Azure enterprise hybrid cloud solutions, Amazon Web Services hybrid cloud integration, and Amazon Web Marketing Service development and debugging. Progent has more than 15 years of experience delivering advanced consulting support remotely, and Progent can make sure you successfully carry out your cloud integration initiatives on schedule and affordably.
Additional Consulting Programs Offered by Progent
Progent offers the services of seasoned remote consulting experts for special projects that small companies frequently request. Billing charges for longer-term development or consulting projects are determined based on the qualifications of the engineers required. Progent's experience with these important areas of computer technology allows clients to complete critical projects economically and on time. Progent's project-based online engineering solutions include:
  • Help Desk Support
    Progent's Help Desk Call Center service offerings for small organizations with environments based on UNIX, Linux, Sun Solaris, Apple Mac OS X, Cisco, or Microsoft technology include comprehensive Help Desk outsourcing, Virtual Help Desk support services, and Helpdesk consulting. Progent's Help Desk Call Center outsourcing services are a convenient solution for small businesses who lack the resources to build and maintain an in-house Call Center but who need quick communication with a dependable Call Center with professional phone assistance as well as the technical depth to escalate the most challenging tasks to high-level engineers.

    Progentís Virtual Call Center is designed for bigger companies and operates as a seamless supplement to your current Call Center staff. Progent's Virtual Help Desk Call Center can act as an escalation resource to resolve the most difficult technical problems, or be available in those circumstances when your ordinary resources are swamped.

    Progent's Help Desk Call Center consulting expertise can aid you in creating an effective new Help Desk or enhancing your established one, evaluating or enhancing Help Desk Call Center software to address the special requirements of your business, or providing occasional online personnel to supplement your internal Help Desk Call Center resources to handle demanding scenarios such as software transitions, mass updates, or installing new applications.

    Progent's Help Desk team of seasoned network consultants offers your clients in Yonkers or anywhere in the state of New York fast communication with an effective technical support group with extensive background delivering phone support and remote repair service for networks powered by UNIX/Linux, Solaris, Apple Mac OS X, Cisco, or Microsoft products. Progent's charter is to earn the Call Center perception as a solid driver of business success, and Progent's goal is to fix and not merely record network issues.

  • Applications Services: Training, Custom Programming, and Troubleshooting
    Progent's Applications Consulting Group can supply phone-based advanced engineering expertise and education in specific application fields such as ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also can deliver consulting, programming, and education for familiar Microsoft business applications including CRM, MS Project, Microsoft Office Word, and MS Office Excel. For more concerning Progent's expertise, programming, and training offerings for UNIX, Linux, Solaris, Apple Mac OS X, or Microsoft applications, go to Progent's Applications Experts Team.

    Progent's Apple Mac professionals can promote the imaginative elements of Apple Mac environments by offering remote consulting services and training in imaging, audio, and motion video. Progent's consultants can provide assistance in a large selection of Macintosh creative tools such as Adobe Photoshop, Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's consultants can also help you with special jobs like capturing or digitizing audio or video or putting together an audio/video production facility.

    Online Network Monitoring Support
    Progent offers companies in Yonkers, or anywhere in the state of New York, online network and server monitoring services powered by Microsoft System Center Operations Manager network monitoring and reporting, adapted by Progent to fit your business so your network support is proactive and automated. By exposing potential problems before they expand into crashes, automated monitoring can ward off disruptive and costly service crises. Progent can also assist with network monitoring tools such as Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or Mac OS X environments, Windows systems, or environments based on a combination of OS platforms.

How Your Yonkers Company Can Contact Progent's Remote Service Experts
To contact Progent about emergency online expertise with UNIX/Linux, Sun Solaris, or Apple Mac environments, visit Progent's Emergency Remote Help, call 1-800-993-9400, or refer to Contact Progent.

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