Fast Phone Support for Yonkers UNIX or Linux SystemsFor small companies in Yonkers or anywhere in the state of New York, Progent provides help for computer systems based on UNIX, Linux, Sun Solaris, or Mac OS X or for environments that feature a mix of UNIX-family systems and Microsoft platforms. Progent has provided remote support to businesses in every state in the U.S. (See Progent's client recommendations). Progent also offers the consultation CCIE-qualified network specialists for complex infrastructure problems, plus the services of CISSP and CISM-accredited security engineers to help with high-level security architecture and business continuity preparedness.

Progent's online technical support engineers represent exceptional leverage due to the fact that they are equipped with the practical background and the advanced technology to solve most information system problems rapidly. Efficient support lowers direct costs because service calls require a smaller number of chargeable minutes. Remote support also avoids the cost of sending an engineer to your office. Your company benefits additionally in indirect costs by reducing or eliminating network downtime and related losses stemming from business discontinuity, upset clients, unproductive employees, and de-focused management.

Progent's billing model for remote help is structured to stretch your IT service investment. Progent bills per minute for phone consulting, so you owe exclusively for the services that you actually get. Unlike typical online support organizations, Progent requires no startup surcharge or minimum payments. Progent's per-minute granularity and simple policy for billing save you from scenarios where fast repairs manage to turn into big bills. Progent's skill at disposing of problems quickly translates into your company spending less money.

Progent's Remote Technical Support Tools
Through years of experience, Progent has fine tuned a set of customized technologies and proven processes which ensure the maximum degree of efficiency for online help and repair for small company IT systems. Progent provides safe VPN support for gateways from a variety of leading sources such as Microsoft, Cisco, Juniper/NetScreen, Netscreen and Watchguard. Protected VPN connectivity allows the consultants of Progent's Technical Response Center to connect to your company's system without breaching system security.

Progent's sophisticated service database application stores extensive documentation describing the service that Progent's clients have been provided. Progent's authorized service personnel have the benefit of the specifics of services provided to every client by every Progent consultant. This archive of trouble tickets and solutions is structured as a conveniently accessible internal knowledge base that permits Progent's remote technical experts to share their experiences with the whole team to make sure that the quality of Progent's support improves daily. Progent's advanced certifications and formal partnerships with major technology companies such as Cisco and Microsoft make available additional extensive technical support knowledge bases and permit quick access to manufacturers' in-house engineering staff so Progent's remote consulting specialists can determine the most efficient solutions quickly.

Start Receiving Online UNIX/Linux, Sun Solaris, or Mac OS X Computer Support from Progent
To get started with Progent's remote support in Yonkers or anywhere in New York or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If your company has a critical requirement for IT help, visit Immediate Emergency Support.

Phone-based Technical Services Provided by Progent
Progent's online support engineers offer certified skills in an extensive array of technologies. This breadth of capability permits Progent's consultants to tackle almost any problem likely to occur in a small company information system. Certifications awarded to Progent support experts in UNIX-family technologies include Sun Certified Network Administrator, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications awarded to Progent technical support experts include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), Network Associate, Security Professional (CCSP), Voice Professional (CCVP), and Design Associate.

To support clients with multi-operating system environments, Progent also offers the skills of consultants who have advanced Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security experts include CISM consultants, CISSP experts, and Information System Security Architecture Professional (ISSAP) consultants.

Remote services Offered by Progent to small businesses in Yonkers and anywhere in the state of New York include:

  • UNIX, Linux, Sun Solaris, and Apple Mac OS X Expertise
    Progent's UNIX/Linux, Solaris, and Mac OS X online consulting services address a broad range of information technology such as system architecture, messaging solutions, network and process security, UNIX/Linux and Microsoft Windows integration, virtual server technologies for server consolidation and simplified administration, and transitioning from legacy systems to current MS Windows or Linux-based environments. Progent's team-oriented approach to resolving technical problems enables quick escalation, when required, to consultants with appropriate expertise to tackle complex scenarios. This expedites solutions of critical problems, minimizes network downtime, and cuts support costs.

    Progent's UNIX and Linux support engineers can provide urgent remote help for troubleshooting problems within UNIX, Linux, or Solaris networks powered by popular derivatives of UNIX such as:

    Important Linux versions for which Progent can provide expert support include:

  • Talk to a Cisco Certified Internetwork Expert for High-level Network Problem Solving
    Cisco Infrastructure Engineers for Yonkers, New YorkThe Cisco CCIE credential is the top accreditation for network infrastructure consultants, and validates a consultant's networking skills at the expert level. CCIEs can handle the most difficult challenges associated with network design, deployment, management, security, and repair. CCIEs operate with the highest priority with Cisco's in-house engineers in isolating problems with Cisco IOS network administration tools and coming up with alternate approaches or identifying program updates. Cisco qualified CCIEs represent an excellent value because their depth of experience permits them to find solutions for the most difficult problems quickly. In many instances, less qualified engineers can struggle for hours or even days with the same tasks that a Cisco-qualified CCIE can fix in a few minutes. Few support firms make CCIEs available to support small and mid-size companies. Progent can provide quick phone access to a CCIE so you can receive immediate support for serious network infrastructure issues that are lowering business efficiency but are not within the comfort zone of your local computer service resources. Progent's CCIE engineers can connect to your environment via state-of-the-art remote troubleshooting tools to provide fast, safe, and economical diagnosis and remediation. Progent's Cisco-qualified CCIEs can provide expertise in all of Cisco's top-selling selection of infrastructure appliances such as PIX 500 Series Firewalls and ASA 5500 Firewalls, the Catalyst Firewall Services Modules, secure high-speed and IS routers, Aironet wireless access points, Meraki cloud-managed Wi-Fi APs, Voice over IP (VoIP) phones and systems, Catalyst switches, plus Virtual Private Network (VPN) products.

  • Authorized Windows Experts
    Windows Expertise for Yonkers, New YorkProgent's Microsoft-qualified online service engineers can provide computer repair and consulting assistance for all Microsoft server platforms. Progent is a Microsoft Gold Partner and can provide your business the assistance of support professionals who can help your company with a wide variety of technology support services including Windows Server 2012 R2 planning and deployment, Windows Server 2008 installation, Microsoft Exchange 2016 Server planning and deployment, Microsoft Exchange 2013 consulting, Microsoft Exchange 2010 monitoring and support, SharePoint Server development, Microsoft Skype for Business planning and deployment consulting, Microsoft Lync Server 2013 management and Microsoft Office Communications Server troubleshooting, Microsoft Forefront Threat Management Gateway administration and ISA Server maintenance, Microsoft SQL Server 2016 migration and development and SQL Server 2014 support, Systems Center Operations Manager network monitoring, Project Server and Server Online training, SBS Server 2011 support, and Windows Essentials migration and cloud integration.

    Progent in addition offers a broad range of online PC desktop support services such as Microsoft Windows 7 migration, preparing for to 64-bit desktop software, integrating Office 2010, and streamlining Business Desktop Deployment.

  • CISSP and ISSAP Certified System Security Professionals
    CISSP Certified System Security Engineers for Yonkers, New YorkProgent's accredited CISM and CISSP network security consultants can provide a variety of security solutions that can enhance the immunity of your UNIX/Linux, Sun Solaris, Apple Mac or Windows environment against assaults or help your company to recover quickly following a serious penetration. Security consulting services available from Progent include: in depth security evaluation using utilities such as GFI LANguard NSS, AMAP Application Scanner, and software from Solar Winds tools and Hydra; rapid recuperation from malicious assaults; configuring firewalls; designing safe mechanisms for off-site and mobile access; securing your messaging system against spam and DHA attacks; and initiating round-the-clock network monitoring.

  • Hybrid Cloud Solutions
    Azure Integration ConsultantsProgent can provide expert online support services to help organizations of any size connect their networks with popular public cloud platforms including Microsoft Azure and Amazon Web Services. Progent can assist you to design and administer hybrid environments that can include Windows and Linux systems and apps in both cloud-only solutions or in hybrid topologies that utilize physical IT assets as well as cloud services. To help you to integrate public cloud services with networks, Progent can provide a variety of cloud integration services such as Office 365 Exchange Online integration with on-premises Exchange, Microsoft Azure hybrid cloud solutions, Amazon Web Services hybrid cloud integration, and Amazon Web Marketing Service programming and troubleshooting. Progent has over 15 years of background delivering high-level consulting expertise remotely, and Progent can make sure you successfully carry out your cloud integration initiatives on schedule and affordably.
Special Consulting Services Offered by Progent
Progent offers the skills of world-class online consulting professionals for special IT projects that small companies often need. Progent's rates for longer-term development or consulting tasks are determined according to the level of expertise of the engineers required. Progent's experience with these special fields of computer technology enables clients to execute major initiatives economically and on schedule. Progent's project-based remote consulting solutions include:
  • Call Center Support
    Progent's Help Desk Call Center service options for small and midsize organizations with environments based on UNIX, Linux, Sun Solaris, Apple Mac OS X, Cisco, or Microsoft products include full-service Help Desk Call Center outsourcing, Virtual Helpdesk support services, and Call Center process consulting. Progent's Help Desk outsourcing support services are well suited for smaller companies who lack the money or time to build and maintain an in-house Help Desk but who need quick response from a reliable Call Center with proficient phone assistance as well as the in-depth expertise to escalate complex problems to high-level consultants.

    Progentís Virtual Help Desk is intended for bigger companies and serves as a transparent reinforcement of your current Help Desk organization. Progent's Virtual Call Center can operate as an escalation resource to handle the most difficult technical problems, or be available in those situations when your ordinary service providers are too busy.

    Progent's Help Desk consulting expertise can assist you in creating an efficient new Call Center or improving your current one, selecting or modifying Call Center software to meet the unique demands of your corporation, or adding temporary phone support personnel to supplement your internal Call Center team to handle high-demand scenarios like software transitions, mass upgrades, or rolling out brand new applications.

    Progent's Help Desk Call Center staff of veteran information technology consultants provides your computer users in Yonkers or anywhere in the state of New York rapid communication with a reliable technical support group with extensive background providing telephone-based support and remote diagnostics for IT systems powered by UNIX, Linux, Sun Solaris, Apple Mac, Cisco, or Microsoft products. Progent's charter is to give the Help Desk perception as a key contributor to business productivity, and Progent's intent is to resolve rather than merely report IT issues.

  • Business Applications Services: Training, Development, and Problem Solving
    Progent's Applications Consulting Team can supply phone-based advanced engineering expertise and training in specific business application fields that include ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also offers expertise, custom development, and education for Microsoft business applications such as Microsoft CRM, Office Project, MS Office Word, and MS Office Excel. For more about Progent's consulting, customization, and education offerings for UNIX/Linux, Solaris, Apple Mac OS X, or Microsoft applications, refer to Progent's Applications Experts Team.

    Progent's Mac professionals can promote the artistic elements of Mac environments by providing phone-based help support and education in imaging, sound, and motion video. Progent's consultants can provide expertise in a variety of Macintosh applications including Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Final Cut Pro, and After Effects. Progent's consultants can also help you with common jobs like capturing or digitizing audio/video or putting together an audio/video production facility.

    Remote Network and Server Monitoring Services
    Progent can provide businesses in Yonkers, or anywhere in the state of New York, remote computer system monitoring support powered by Microsoft System Center Operations Manager, adapted by Progent to fit your business so your IT support is proactive rather than reactive. By uncovering looming problems before they grow into full-scale emergencies, automated monitoring can head off inconvenient and costly information system failures. Progent can also provide help with network monitoring products like Nagios and MRTG to diagnose UNIX, Linux, Solaris, or Mac OS X networks, Windows environments, or networks powered by a mix of platforms.

How Your Yonkers Business Can Contact Progent's Remote Technical Support Professionals
To contact Progent about emergency online help with UNIX/Linux, Sun Solaris, or Apple Mac computer systems, visit Progent's Nationwide Phone-Based Help, phone 1-800-993-9400, or refer to Contact Progent.

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