Urgent Remote Support for Yonkers UNIX, Linux, or Solaris NetworksFor small and midsize companies in Yonkers or anywhere in New York, Progent offers support for computer systems based on UNIX or Linux or for environments that feature a mix of UNIX and Windows technology. Progent has provided online support to businesses in all 50 states in the United States. (Refer to Progent's client testimonials). Progent also offers the expertise of Cisco CCIE-certified network specialists for challenging connectivity issues, as well as the assistance of CISA and CISM-certified security engineers to help with high-level security design and business continuity preparedness.

Progent's online technical support services represent excellent value due to the fact that they are equipped with the real-world experience and the advanced tools to resolve the majority of network issues rapidly. This reduces immediate expenses because service calls accumulate fewer chargeable consulting minutes. Online help also eliminates the cost of sending a consultant to your location. Your company benefits even more with incidental expenses by reducing or eliminating network downtime and associated losses resulting from business disruption, disgruntled clients, unproductive workers, and distracted management.

Progent's billing model for remote help is structured to stretch your network support investment. Progent bills on a per-minute basis for phone consulting, so you are billed just for the support that you actually get. In contrast to typical remote support companies, Progent asks for no service activation surcharge or minimum payments. Progent's one-minute billing unit and clean model for billing do away with situations where speedy. minor solutions somehow turn into big tabs. Progent's skill at handling technical issues efficiently translates into your business spending less money.

Progent's Online Technical Support Technologies
Through years of experience, Progent has developed a collection of customized tools and proven processes which promote the maximum level of efficiency for online engineering help and troubleshooting for small business information networks. Progent provides protected Virtual Private Network support for gateways from a variety of leading sources such as Microsoft, Cisco, Juniper, Netscreen and Checkpoint. Secure VPN access permits the experts of Progent's online support team to connect to your company's system without violating network security.

Progent's advanced service reporting application maintains comprehensive histories for all support that Progent's clients have received. Progent's staff consultants have access to the details of services delivered to each customer by every consultant. This history of anomalies and responses is stored as a conveniently retrievable proprietary knowledge base that allows Progent's remote technical engineers to share their experiences with the whole team to make sure that the value of Progent's technical support grows over time. Progent's high-level accreditations and formal relationships with key industry leaders including Cisco and Microsoft make available additional extensive technical databases and allow priority response from vendors' internal engineering staff so Progent's remote service experts can arrive at optimal resolutions promptly.

Initiate Online UNIX, Linux, Sun Solaris, or Mac OS X Technical Help from Progent
To get started with Progent's phone support in Yonkers or anywhere in New York or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network support, visit Immediate Emergency Support.

Online Network Support Services Available from Progent
Progent's online technical support experts have advanced credentials in an extensive set of disciplines. This broad scope of technical skills permits Progent's consultants to manage virtually any problem that may crop up in a small or midsize company information system. Certifications awarded to Progent support experts in UNIX/Linux technologies include Certified Network Administrator for Solaris, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications earned by Progent technical support experts include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, CCNA, Security Professional (CCSP), Voice Professional, and Design Associate.

To provide assistance to businesses with mixed-operating system environments, Progent also provides the skills of engineers who have advanced Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager consultants, Certified Information Systems Security Professional (CISSP) specialists, and Information System Security Architecture Professional (ISSAP) engineers.

Online support services provided by Progent to customers in Yonkers and throughout the state of New York include:

  • UNIX/Linux, Solaris, and Apple Mac OS X Support Services
    Progent's UNIX/Linux, Sun Solaris, and Mac OS X phone-based support services address a broad range of computer technology including network infrastructure, email systems, network and process security, UNIX and Microsoft Windows coexistence, VMware products for server hardware economization and simplified management, and transitioning from legacy applications to the latest Windows or Linux-powered environments. Progent's team-based approach to resolving network issues enables quick escalation, if necessary, to consultants with appropriate expertise to tackle complex situations. This expedites repair of critical problems, reduces network downtime, and lowers support expense.

    Progent's UNIX and Linux support engineers can provide emergency phone-based help for resolving problems affecting UNIX/Linux systems powered by popular variants of UNIX including:

    Major Linux platforms for which Progent can provide expert support include:

  • Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Network Problem Solving
    Cisco Engineers for Yonkers, New YorkThe Cisco CCIE credential is the highest accreditation for network infrastructure consultants, and indicates a consultant's networking skills at the master level. Cisco qualified CCIEs know how to deal with even the most difficult problems surrounding network design, installation, administration, security, and problem solving. CCIEs work with the highest priority with Cisco's internal engineers in analyzing anomalies with IOS Software network administration tools and coming up with alternate approaches or identifying program updates. Cisco qualified CCIEs are an excellent value since their depth of experience enables them to resolve even the most complex problems rapidly. In typical cases, less seasoned consultants can wrestle for hours or even days with identical tasks that a CCIE can fix in a few minutes. Few service firms make Cisco-qualified CCIEs available to support small and medium sized businesses. Progent offers fast telephone access to a CCIE so you can get immediate help for severe network infrastructure problems that are crippling worker productivity but are not within the scope of your regular IT support personnel. Progent's Cisco CCIE consultants can interface to your environment by means of the latest on-line troubleshooting technology to provide fast, secure, and affordable analysis and remediation. Progent's Cisco CCIEs offer assistance with the complete line of Cisco's popular family of infrastructure products including PIX 500 Series Firewalls and ASA 5500 Firewalls, the Catalyst Firewall Services Modules, secure broadband and integrated services routers, wireless access points, Cisco Meraki cloud-managed APs, Voice over IP (VoIP) phones and systems, Catalyst switches, plus VPN technology.

  • Certified MS Windows Support
    Microsoft Windows Expertise for Yonkers, New YorkProgent's Microsoft-certified online service experts can provide computer problem solving and consulting support for the complete line of Microsoft server technologies. Progent is a Microsoft Gold Partner and can provide your organization the expertise of support engineers who can help you with a broad range of technology support services such as Windows Server 2012 R2 planning and deployment, Windows Server 2008 R2 set up, MS Exchange 2016 migration, Microsoft Exchange Server 2013 configuration, Exchange Server 2010 monitoring and support, SharePoint Server 2013 development, Microsoft Skype for Business Server planning and deployment consulting, Lync Server 2013 management and Office Communications Server 2007 upgrade, Forefront Threat Management Gateway 2010 management and ISA Server maintenance, Microsoft SQL Server 2016 integration and development and Microsoft SQL Server 2014 support, Systems Center Operations Manager network monitoring, Project Server planning, Small Business Server consulting, and Windows Essentials cloud integration.

    Progent in addition offers a full array of online PC desktop services including Windows 7 migration support, upgrading to 64-bit workstation applications, integrating Microsoft Office 2010, and automating workstation deployment.

  • CISSP, ISSAP, and CISM Qualified System Security Engineers
    CISSP Certified System Security Professionals for Yonkers, New YorkProgent's qualified CISSP, ISSAP, and CISM security consultants offer a variety of system protection solutions to bolster the immunity of your UNIX, Linux, Sun Solaris, Mac or Microsoft Windows environment against assaults or assist you to recuperate quickly after a serious penetration. Security support services offered by Progent cover thorough security audits utilizing tools such as GFI LANguard NSS, NMAP Port Scanner, and software from Solar Winds tools and Nikto; rapid recovery from malicious attacks; integrating firewalls; building safe mechanisms for off-site and mobile access; defending your email system from spam and directory harvest attacks; and initiating round-the-clock network monitoring.

  • Hybrid Cloud Integration
    Azure Integration ConsultantsProgent offers advanced remote consulting to help companies of all sizes integrate their IT infrastructure with leading public clouds including Microsoft Azure and Amazon Web Services. Progent can help your it team to design and administer hybrid ecosystems that support Windows and Linux systems and applications in either cloud-only solutions or in hybrid network models that combine on-premises resources as well as public clouds. To help you to incorporate cloud services with networks, Progent offers a range of public cloud migration support services that include Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Azure enterprise hybrid cloud solutions, Amazon Web Services hybrid cloud migration, and Amazon Web Marketing Service development and debugging. Progent has more than 15 years of experience delivering high-level consulting support remotely, and Progent can make sure you successfully carry out your cloud integration projects quickly and within your budget.
Special Consulting Programs Offered by Progent
Progent offers the skills of seasoned remote consulting experts for special IT projects that small businesses often request. Progent's charges for longer-term consulting projects are determined based on the level of expertise of the consultants involved. Progent's experience with these important areas of information technology enables customers to execute critical projects within budget and on schedule. Progent's project-based remote engineering solutions include:
  • Help Desk Support
    Progent's Call Center support alternatives for small organizations with environments based on UNIX/Linux, Solaris, Apple Mac, Cisco, or Microsoft platforms include full-service Help Desk outsourcing, Virtual Help Desk support services, and Help Desk consulting. Progent's Help Desk Call Center outsourcing support services are intended for smaller organizations who don't have the budget to support an internal Help Desk but who require quick access to an effective Help Desk Call Center with proficient phone support as well as the technical depth to escalate complex tasks to advanced consultants.

    Progentís Virtual Help Desk Call Center is designed for bigger companies and acts as a transparent reinforcement of your current Call Center staff. Progent's Virtual Help Desk can serve as an escalation option to handle the most difficult network challenges, or be available in hectic circumstances when your ordinary resources are too busy.

    Progent's Help Desk Call Center consulting support can guide you in establishing an effective new Help Desk Call Center or improving your current one, selecting or modifying Call Center software to meet the particular demands of your company, or adding temporary phone support staff to work with your existing Help Desk Call Center resources to deal with unusually busy situations like software migrations, major updates, or installing new business software.

    Progent's Help Desk Call Center staff of veteran information technology experts provides your workers in Yonkers or anywhere in the state of New York rapid access to a dependable network service group with substantial experience delivering phone support and remote diagnostics for IT systems that incorporate UNIX, Linux, Solaris, Apple Mac, Cisco, or Microsoft products. Progent's concentration is to earn the Help Desk perception as a major contributor to business success, and Progent's target is to resolve and not simply document network problems.

  • Applications Services: Education, Programming, and Integration
    Progent's Applications Consulting Group offers online professional consulting support and education in specific business application fields that include Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also offers expertise, custom development, and training for Microsoft business applications including Microsoft CRM, MS Project, Office Word, and MS Office Excel. To read additional information about Progent's consulting, custom development, and education services for UNIX, Linux, Solaris, Apple Mac OS X, or Microsoft applications, see Progent's Business Application Experts Group.

    Progent's Apple Mac consultants can support the imaginative components of Macintosh systems by providing phone-based consulting services and education in graphics, audio, and video. Progent's consultants can provide assistance in a range of Apple Mac creative tools including Adobe Photoshop, Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, and Adobe After Effects. Progent's Mac specialists can also assist you with specific jobs such as capturing or digitizing audio/video or establishing an audio/video production lab.

    Remote Network Monitoring Services
    Progent can provide businesses in Yonkers, or anywhere in the state of New York, remote network monitoring support centered around MS System Center Operations Manager 2007, adapted by Progent to fit your business so that your network maintenance is proactive rather than reactive. By spotting looming trouble spots before they evolve into crashes, automated monitoring can ward off disruptive and expensive information system breakdowns. Progent can also deploy server and infrastructure monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or Apple Mac networks, Windows systems, or systems that incorporate a variety of operating systems.

How Your Yonkers Business Can Contact Progent's Remote Technical Support Experts
To get in touch with Progent about urgent online help with UNIX, Linux, Sun Solaris, or Mac OS X computer systems, visit Progent's Emergency Online Support, call 1-800-993-9400, or visit Contact Progent.

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