Fast Online Support for Yonkers UNIX or Linux NetworksFor small companies in Yonkers or anywhere in New York, Progent offers help for networks based on UNIX, Linux, Sun Solaris, or Mac OS X or for environments that include a mix of UNIX-family systems and Windows platforms. Progent has provided online support to companies in all 50 states in the United States. (See Progent's client testimonials). Progent also offers the expertise of Cisco Systems CCIE-certified network specialists for challenging connectivity problems, as well as the services of CISA and CISM-certified security consultants to help with high-level security design and business continuity planning.

Progent's online support services represent exceptional leverage due to the fact that they are equipped with the practical background and the sophisticated tools to resolve the majority of information system issues rapidly. Efficient support reduces immediate costs since service calls take up a smaller number of chargeable consulting minutes. Remote help also eliminates the cost of dispatching a consultant to your site. Your company saves additionally in incidental expenses by reducing or avoiding system outages and associated costs stemming from business disruption, disgruntled clients, idle workers, and distracted executives.

Progent's pricing policy for online support is designed to stretch your IT service investment. Progent charges on a per-minute basis for phone consulting, so you owe exclusively for the services that you receive. Unlike typical remote support organizations, Progent asks for no startup charge or minimum job duration. Progent's one-minute granularity and simple policy for billing do away with situations where speedy. minor solutions somehow turn into big bills. Progent's skill at dealing with problems quickly results in your company conserving money.

Progent's Remote Service Tools
Over time, Progent has refined a set of customized tools and proven processes that permit the highest level of effectiveness for remote help and repair for small business information systems. Progent provides safe VPN support for gateways from multiple leading sources such as Microsoft, Cisco Systems, Juniper Networks, Sonicwall and Checkpoint. Secure VPN technology enables the experts of Progent's online support team to access your company's network remotely without compromising corporate security.

Progent's advanced technical support reporting application includes comprehensive records of all support that Progent's customers have received. Progent's team service personnel have access to the records of support rendered to each Progent client by every engineer. This database of issues and responses is stored as an easily accessible internal database that enables Progent's remote technical experts to share their experiences company-wide to make sure that the efficiency of Progent's technical support improves daily. Progent's advanced certifications and close relationships with major vendors such as Cisco and Microsoft make available additional massive technical knowledge bases and permit quick response from manufacturers' internal engineering staff so Progent's online service experts are able to come up with the best solutions in the least time.

Start Receiving Remote UNIX, Linux, Solaris, or Apple Mac OS X Network Support from Progent
To get started with Progent's phone services in Yonkers or anywhere in New York or to learn additional information about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network help, visit Immediate Urgent Support.

Online Technical Support Services Provided by Progent
Progent's remote technical service professionals offer certified skills in an extensive set of products and technologies. This breadth of technical skills enables Progent's engineers to handle practically any emergency likely to occur in a small company network. Certifications earned by Progent support experts in UNIX-family technologies include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials awarded to Progent technical support engineers include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional, CCNA, Security Professional, Voice Professional, and Design Associate.

To help companies with multi-platform networks, Progent also offers the support of engineers with high-level Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager Engineers, CISSP experts, and ISSAP consultants.

Remote support services available from Progent to clients in Yonkers and anywhere in the state of New York include:

  • UNIX, Linux, Solaris, and Mac OS X Support Services
    Progent's UNIX/Linux, Solaris, and Apple Mac OS X phone-based support services address a wide range of computer technology including system infrastructure, email systems, system and operational security, UNIX/Linux and Windows integration, virtual server technologies for server hardware economization and simplified management, and transitioning from legacy applications to the latest Windows or Linux-powered solutions. Progent's group-oriented approach to resolving network problems promotes fast escalation, if necessary, to engineers with appropriate expertise to tackle complex scenarios. This expedites repair of urgent problems, reduces network downtime, and lowers support costs.

    Progent's UNIX and Linux support engineers can offer emergency phone-based help for analyzing anomalies within UNIX/Linux networks powered by popular derivatives of UNIX such as:

    Important Linux platforms for which Progent offers expertise include:

  • Talk to a Cisco Certified Internetwork Expert for Complex Infrastructure Problem Solving
    Cisco Consultants for Yonkers, New YorkThe Cisco Certified Internetwork Expert credential is the highest recognition for network infrastructure professionals, and validates a consultant's network technology knowledge at the master level. Cisco CCIEs can handle the most intractable issues occurring in network infrastructure design, installation, administration, protection, and repair. Cisco qualified CCIEs can cooperate on a privileged basis with Cisco Systems' internal product support engineers in isolating problems with IOS network management tools and coming up with alternate approaches or locating program patches. Cisco CCIEs offer excellent value since their broad expertise permits them to resolve even the most difficult problems rapidly. In typical cases, less qualified consultants can wrestle for many hours or even days with identical problems that a Cisco CCIE can resolve in minutes. Few service providers make CCIEs accessible to support small and medium sized businesses. Progent offers fast phone contact with a Cisco-qualified CCIE so you can receive urgent assistance for complex network issues that are hurting business productivity but are not within the comfort zone of your ordinary computer support providers. Progent's CCIE support experts can tie into your computer system using advanced remote troubleshooting technology to perform quick, safe, and affordable diagnosis and repair. Progent's Cisco-qualified CCIEs offer consulting for all of Cisco's industry-leading selection of connectivity appliances including PIX Series Firewalls and ASA 5500 Series Firewalls, Catalyst Firewall Services Module (FWSM), protected high-speed and integrated services (IS) routers, wireless access points and bridges, Meraki cloud-managed Wi-Fi APs, wired and wireless Voice phones and systems, Catalyst Series switches, as well as VPN solutions.

  • Authorized Windows Experts
    MS Windows Experts for Yonkers, New YorkProgent's Microsoft-certified remote service experts offer computer problem solving and consulting support for the complete line of Microsoft server technologies. Progent is a Microsoft Gold Certified Partner and can offer your business the assistance of consulting professionals who can assist your company with a broad variety of platform support including Windows Server 2012 R2 integration, Windows Server 2008 set up, MS Exchange Server 2016 planning and deployment, Exchange Server 2013 consulting, Exchange Server 2010 management, SharePoint Server 2013 application development, Microsoft Skype for Business planning and deployment consulting, Lync Server management and Office Communications Server 2007 troubleshooting, Microsoft Forefront TMG administration and ISA Server 2006 maintenance, SQL Server 2016 integration and development and Microsoft SQL Server 2014 support, Systems Center Operations Manager (SCOM) resource monitoring and reporting, Project Server and Server Online training, SBS Server consulting, and Windows 2012 R2 Essentials cloud integration.

    Progent also can deliver a broad range of online desktop support and troubleshooting services including Windows 7 migration support, moving to 64-bit workstation software, configuring Microsoft Office 2010, and streamlining desktop configuration.

  • CISSP and ISSAP Qualified System Security Consultants
    CISSP Certified System Security Professionals for Yonkers, New YorkProgent's certified CISM and CISSP network security consultants offer a variety of security services that can bolster the immunity of your UNIX, Linux, Sun Solaris, Mac or Microsoft Windows environment against internal or external threats or help you to clean up rapidly following a damaging penetration. Security support services offered by Progent include: in depth security analysis utilizing tools such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and software from Solar Winds tools and Nikto; rapid recovery from malicious attacks; configuring firewalls; establishing safe techniques for remote and mobile connectivity; protecting your email infrastructure from spam and directory harvest attacks; and offering 24x7 proactive monitoring.

  • Hybrid Cloud Solutions
    Azure Integration ConsultantsProgent offers expert remote consulting services to help companies of any size integrate their information networks with leading public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can help you to design and administer hybrid ecosystems that support Windows and Linux operating systems and apps in both cloud-only systems or in hybrid topologies that seamlessly combine local IT assets as well as public clouds. To help you to incorporate cloud services with networks, Progent offers a variety of cloud migration support services such as Office 365 integration with on-premises Exchange, Microsoft Azure enterprise hybrid cloud solutions, Amazon Web Services hybrid cloud integration support, and Amazon Web Marketing Service programming and troubleshooting. Progent has more than 15 years of background delivering high-level consulting services online, and Progent can make sure you complete your cloud migration projects quickly and affordably.
Special Support Services Available from Progent
Progent can provide the skills of seasoned remote consulting professionals for contract IT projects that small businesses frequently need. Progent's rates for ongoing development or consulting tasks are determined based on the level of expertise of the consultants required. Progent's background in these important areas of information technology allows clients to complete critical projects economically and on schedule. Progent's project-based online consulting services include:
  • Call Center Expertise
    Progent's Call Center support alternatives for small and midsize businesses with networks based on UNIX, Linux, Solaris, Mac OS X, Cisco, or Microsoft technology include comprehensive Call Center outsourcing, Virtual Help Desk services, and Help Desk operations consulting. Progent's Call Center outsourcing support services are intended for smaller companies who lack the resources to assemble and manage an internal Help Desk but who want fast communication with an efficient Help Desk Call Center with proficient phone assistance as well as the in-depth expertise to escalate the most challenging trouble tickets to advanced consultants.

    Progentís Virtual Help Desk Call Center is intended for larger businesses and operates as a seamless addition to your existing Call Center organization. Progent's Virtual Help Desk Call Center can serve as an escalation alternative to handle complex technical challenges, or be available in those circumstances when your ordinary service providers are too busy.

    Progent's Help Desk consulting expertise can assist you in establishing an efficient new Help Desk Call Center or improving your existing organization, identifying or customizing Call Center software to meet the particular needs of your business, or adding occasional phone support personnel to supplement your in-house Call Center group during unusually busy situations such as software transitions, major upgrades, or installing new business software.

    Progent's Call Center team of seasoned information technology consultants gives your customers in Yonkers or anywhere in the state of New York rapid access to an efficient technical support resource with extensive experience delivering telephone-based support and remote troubleshooting for computer environments that incorporate UNIX/Linux, Sun Solaris, Apple Mac OS X, Cisco, or Microsoft products. Progent's focus is to earn the Help Desk Call Center the reputation as a solid enabler of company productivity, and Progent's aim is to solve and not just record IT issues.

  • Applications Services: Education, Customization, and Troubleshooting
    Progent's Applications Consulting Group can supply online and in-depth consulting expertise and training in special business application fields such as ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also offers consulting expertise, customization, and education for Microsoft applications including CRM, Project, MS Word, and Excel. To read additional information concerning Progent's consulting, customization, and training services for UNIX/Linux, Solaris, Apple Mac, or Microsoft applications, visit Progent's Applications Experts Team.

    Progent's Mac professionals can promote the artistic facets of Apple Mac systems by providing phone-based consulting support and education in imaging, sound, and video. Progent's consultants can provide assistance in a range of Mac creative tools including Photoshop, Illustrator, InDesign, QuarkXPress, Apple Logic, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac specialists can also assist you with special jobs such as capturing or digitizing audio or video or putting together an audio/video production studio.

    Remote Network Monitoring Services
    Progent can provide businesses in Yonkers, or anywhere in the state of New York, remote network and server monitoring support powered by MS System Center Operations Manager 2007, adapted by Progent to fit your environment so that your computer support is proactive rather than reactive. By uncovering possible problems before they result in downtime, system monitoring can head off inconvenient and costly service failures. Progent can also assist with network monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or Apple Mac networks, Microsoft Windows networks, or environments based on a variety of platforms.

How Your Yonkers Business Can Contact Progent's Remote Service Professionals
To contact Progent about emergency online support with UNIX/Linux, Sun Solaris, or Apple Mac computer systems, visit Progent's Emergency Phone-Based Help, call 1-800-993-9400, or visit Contact Progent.

© 2002- 2017 Progent Corporation. All rights reserved.