Urgent Remote Technical Support for Yonkers UNIX, Linux, or Sun Solaris NetworksFor small and midsize businesses in Yonkers or anywhere in New York, Progent offers help for networks powered by UNIX, Linux, Sun Solaris, or Mac OS X or for environments that feature a combination of UNIX and Windows platforms. Progent has provided online troubleshooting to businesses in every state in the United States. (See Progent's client recommendations). Progent also offers the consultation Cisco CCIE network specialists for complex infrastructure issues, as well as the services of CISA and CISM-accredited security engineers to help with high-level security architecture and business continuity preparedness.

Progent's remote technical support engineers offer excellent value because they have the practical background and the sophisticated tools to resolve most information system problems rapidly. Efficient support reduces direct costs because service calls take up fewer chargeable consulting minutes. Remote support also avoids the expense of dispatching a consultant to your site. Your organization benefits even more in incidental expenses by minimizing or eliminating system outages and associated losses due to business discontinuity, upset customers and vendors, unproductive employees, and de-focused management.

Progent's billing policy for remote help is structured to maximize the impact of your network support investment. Progent bills by the minute for telephone-based assistance, so you are charged exclusively for the support that you receive. Unlike many online support firms, Progent imposes no initialization surcharge or minimum job duration. Progent's one-minute granularity and simple policy for pricing avoid situations where quick fixes manage to end up as big tabs. Progent's penchant for disposing of technical issues efficiently results in your business conserving money.

Progent's Remote Support Technologies
Over time, Progent has fine tuned a set of optimized technologies and proven processes which ensure the highest level of efficiency for online consulting and troubleshooting for small company IT systems. Progent provides safe VPN support for gateways from multiple popular sources such as Microsoft, Cisco, Juniper Networks, Netscreen and Watchguard. Secure VPN access permits the consultants of Progent's Technical Response Center to link to your company's system remotely without compromising system security.

Progent's powerful service database application keeps detailed documentation for the support that Progent's clients have been provided. Progent's authorized service personnel have the benefit of the history of support provided to each customer by any engineer. This history of trouble tickets and responses is stored as a readily accessible internal knowledge base that permits Progent's remote support experts to share their knowledge company-wide to make sure that the quality of Progent's technical support grows daily. Progent's advanced accreditations and close partnerships with important industry leaders such as Cisco and Microsoft make available additional vast technical support databases and allow quick response from manufacturers' in-house product engineers with the result that Progent's remote consulting specialists are able to determine the best resolutions in the least time.

Initiate Online UNIX, Linux, Sun Solaris, or Apple Mac OS X Network Support from Progent
To get started with Progent's remote services in Yonkers or anywhere in New York or to learn additional information about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT help, go to Immediate Urgent Support.

Online Technical Services Provided by Progent
Progent's remote technical support professionals offer advanced credentials in an extensive array of disciplines. This breadth of technical skills permits Progent's consultants to handle virtually any emergency that may occur in a small business network. Certificates earned by Progent consultants in UNIX/Linux technologies include Sun Solaris SCNA, Red Hat RHCE, Red Hat Certified Technician, Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications awarded to Progent service consultants include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), CCNA, Security Professional (CCSP), Voice Professional (CCVP), CCDA and CCDP.

To help clients with mixed-OS environments, Progent also provides the services of engineers with high-level Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager (CISM) consultants, Certified Information Systems Security Professional (CISSP) specialists, and Information System Security Architecture Professional consultants.

Phone-based technical services Offered by Progent to companies in Yonkers and throughout the state of New York include:

  • UNIX/Linux, Solaris, and Mac OS X Expertise
    Progent's UNIX/Linux, Sun Solaris, and Apple Mac OS X phone-based consulting services address a broad range of information technology such as system infrastructure, email systems, network and operational security, UNIX/Linux and Windows integration, VMware products for server economization and simplified management, and transitioning from older systems to the latest Microsoft Windows or Linux environments. Progent's group-based approach to solving network problems enables fast escalation, if necessary, to engineers with appropriate experience to tackle complex situations. This expedites solutions of urgent problems, reduces lost productivity, and cuts service costs.

    Progent's UNIX and Linux consultants can provide urgent online help for resolving anomalies affecting UNIX, Linux, or Solaris networks powered by popular derivatives of UNIX such as:

    Major Linux variants for which Progent offers expertise include:

  • Talk to a Cisco Certified Internetwork Expert for High-level Network Problem Solving
    Cisco CCIE Engineers for Yonkers, New YorkThe Cisco Certified Internetwork Expert credential is the top recognition for networking engineers, and certifies an individual's networking knowledge at the master level. Cisco qualified CCIEs know how to handle the most difficult issues associated with network design, integration, administration, security, and repair. CCIEs operate with the highest priority with Cisco's in-house engineers in analyzing problems with Cisco IOS network management utilities and developing workarounds or identifying program updates. CCIEs offer excellent cost-effectiveness because their depth of experience allows them to find solutions for even the most intractable problems quickly. In many cases, less qualified engineers can wrestle for many hours or days with identical tasks that a Cisco CCIE can resolve in minutes. Few support providers make CCIEs available to help small and mid-size businesses. Progent can provide quick telephone access to a Cisco authorized CCIE so you can receive timely support for complex network infrastructure problems that are crippling business efficiency but are outside the experience of your ordinary network support group or consultant. Progent's CCIE engineers can connect to your network by means of state-of-the-art remote troubleshooting technology to provide fast, secure, and affordable diagnosis and repair. Progent's Cisco CCIEs offer expertise in the entire range of Cisco's top-selling family of infrastructure products such as PIX 500 Firewalls and ASA 5500 Firewalls, the Catalyst Firewall Services Module (FWSM), protected high-speed and IS routers, wireless access points, Meraki cloud-managed Wi-Fi APs, wired and wireless Voice phones and systems, Catalyst Series switches, plus Virtual Private Network (VPN) solutions.

  • Certified Microsoft Windows Expertise
    Microsoft Windows Expertise for Yonkers, New YorkProgent's Microsoft-certified online support professionals can deliver computer repair and IT support for the complete line of Microsoft server technologies. Progent is a Microsoft Gold Partner and can offer your business the expertise of consulting engineers who can help your company with a broad range of platform support including Windows Server 2012 R2 planning and deployment, Windows Server 2008 R2 set up, MS Exchange 2016 planning and deployment, Exchange Server 2013 configuration, Microsoft Exchange Server 2010 monitoring and support, SharePoint Server design, Microsoft Skype for Business migration support, Lync Server management and Office Communications Server upgrade, Microsoft Forefront TMG 2010 administration and ISA Server migration, SQL Server 2016 integration and programming and Microsoft SQL Server 2014 consulting, Systems Center Operations Manager (SCOM) network monitoring and reporting, Project Server and Server Online training, Small Business Server 2011 consulting, and Windows Essentials migration and cloud integration.

    Progent in addition offers a full array of remote PC desktop services including Windows 7 migration help, upgrading to 64-bit workstation applications, integrating Office 2010, and automating desktop configuration.

  • CISSP and ISSAP Qualified Network Security Specialists
    CISSP Certified System Security Professionals for Yonkers, New YorkProgent's qualified CISM and CISSP security engineers can provide a range of system protection services that can improve the defenses of your UNIX/Linux, Sun Solaris, Mac or Windows network against internal or external threats or assist your business to clean up quickly after a damaging penetration. Security consulting services available from Progent cover in depth network security audits utilizing tools such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and software from Metasploit and Netcat; rapid recuperation from malicious assaults; installing firewalls; building secure mechanisms for remote and mobile connectivity; guarding your email infrastructure from viruses, spam and DHA attacks; and setting up round-the-clock network monitoring.

  • Hybrid Cloud Integration
    Azure Integration ConsultantsProgent can provide expert remote support to help businesses of any size integrate their networks with popular public clouds including Azure and Amazon Web Services (AWS). Progent can assist you to design and manage hybrid ecosystems that support Windows and Linux operating systems and apps in both cloud-only systems or in hybrid topologies that utilize local IT assets as well as cloud services. To help you to integrate public cloud services with networks, Progent can provide a range of public cloud integration services that include Office 365 Exchange Online integration with on-premises Exchange deployments, Microsoft Azure hybrid cloud solutions, Amazon Web Services hybrid cloud integration, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has more than 15 years of background providing high-level consulting expertise online, and Progent can make sure you successfully carry out your cloud integration projects quickly and affordably.
Special Consulting Services Offered by Progent
Progent offers the skills of seasoned remote consulting experts for contract IT projects that small companies frequently request. Progent's charges for longer-term consulting projects are set based on the qualifications of the engineers required. Progent's background in these special fields of information technology enables clients to complete critical projects within budget and on time. Progent's project-based online consulting solutions include:
  • Call Center Support
    Progent's Help Desk support programs for small and midsize companies with networks that incorporate UNIX/Linux, Sun Solaris, Mac OS X, Cisco, or Microsoft platforms include full-service Help Desk Call Center outsourcing, Virtual Help Desk support services, and Help Desk consulting. Progent's Help Desk Call Center outsourcing support services are designed for smaller businesses who lack the budget to assemble and manage an in-house Help Desk but who need fast access to an effective Help Desk with proficient telephone assistance plus the available expertise to escalate complex tasks to high-level consultants.

    Progentís Virtual Call Center is intended for larger businesses and serves as a transparent extension of your existing Help Desk organization. Progent's Virtual Call Center can act as an escalation option to resolve the toughest technical problems, or be available in overflow circumstances when your regular service providers are swamped.

    Progent's Help Desk consulting services can assist you in creating an efficient new Call Center or improving your established one, evaluating or customizing Help Desk Call Center application software to address the particular requirements of your corporation, or providing occasional phone support personnel to work with your internal Help Desk Call Center resources to handle unusually busy events such as software migrations, major updates, or installing brand new applications.

    Progent's Help Desk team of veteran information technology professionals gives your workers in Yonkers or anywhere in the state of New York rapid assistance from an effective network service resource with years of experience providing phone help and online repair service for networks powered by UNIX/Linux, Sun Solaris, Apple Mac OS X, Cisco, or Microsoft components. Progent's mission is to earn the Help Desk Call Center the reputation as a solid enabler of company success, and Progent's aim is to resolve rather than merely track technical problems.

  • Applications Support: Training, Programming, and Troubleshooting
    Progent's Applications Consulting Group offers remote advanced consulting support and education in specific business application areas such as ERP, MRP, custom financial systems, and Customer Relationship Management. Progent also can deliver consulting expertise, customization, and training for popular Microsoft business applications including Microsoft CRM, Microsoft Project, MS Office Word, and MS Office Excel. To find out additional information about Progent's expertise, customization, and education services for UNIX, Linux, Sun Solaris, Apple Mac OS X, or Microsoft applications, go to Progent's Business Application Experts Group.

    Progent's Apple Mac experts can nurture the imaginative components of Macintosh systems by providing phone-based help support and training in imaging, audio, and video. Progent's support professionals can provide assistance in a variety of Mac applications including Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's Mac specialists can also help you with special procedures like capturing or digitizing audio/video or integrating an audio/video production facility.

    Remote Network and Server Monitoring Services
    Progent can provide businesses in Yonkers, or anywhere in the state of New York, remote computer system monitoring services centered around Microsoft Operations Manager, enhanced by Progent to fit your environment so that your computer support is proactive and automated. By exposing potential issues before they result in network outages, system monitoring can avoid disruptive and costly network failures. Progent can also use network monitoring utilities like Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or Apple Mac environments, Windows environments, or systems that incorporate multiple operating systems.

How Your Yonkers Company Can Contact Progent's Remote Support Experts
To contact Progent about emergency remote support with UNIX, Linux, Sun Solaris, or Apple Mac environments, go to Progent's Emergency Phone-Based Help, telephone 1-800-993-9400, or see Contact Progent.

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