Immediate Online Help for Yonkers UNIX or Linux NetworksFor small and midsize companies located in Yonkers or anywhere in the state of New York, Progent provides support for computer systems based on UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that feature a combination of UNIX and Microsoft Windows technology. Progent has delivered remote troubleshooting to companies in all 50 states in the U.S. (See Progent's client testimonials). In addition, Progent offers the expertise of Cisco CCIE-certified engineers for challenging connectivity issues, plus the services of CISA and CISSP-accredited security consultants to help with advanced security design and disaster recovery planning.

Progent's remote technical support engineers represent exceptional leverage due to the fact that they are equipped with the practical experience and the sophisticated technology to solve most information system problems quickly. This reduces direct expenses because service calls require a smaller number of billable minutes. Remote support also avoids the cost of dispatching a consultant to your site. Your company benefits even more with incidental expenses by reducing or avoiding network outages and associated costs stemming from business discontinuity, upset clients, idle employees, and distracted management.

Progent's pricing model for online support is structured to maximize the impact of your IT service investment. Progent charges by the minute for phone consulting, so you owe only for the support that you receive. In contrast to many remote service companies, Progent asks for no startup surcharge or minimum payments. Progent's one-minute granularity and clean policy for pricing do away with situations where quick solutions somehow end up as large invoices. Progent's penchant for dealing with technical issues quickly translates into your business conserving money.

Progent's Online Service Tools
Over the years, Progent has developed an arsenal of customized tools and proven methodologies which ensure the maximum level of effectiveness for remote engineering help and repair for small business information systems. Progent offers secure Virtual Private Network support for VPN gateways from a variety of leading vendors such as Microsoft, Cisco, Juniper Networks, Netscreen and Checkpoint. Protected VPN technology permits the staff of Progent's remote service group to interface to your computer system without violating corporate security.

Progent's sophisticated customer support database application keeps extensive documentation describing all support that Progent's customers have been provided. Progent's team consultants have the benefit of the specifics of support rendered to each Progent customer by any Progent consultant. This archive of issues and responses is stored as an easily exploitable internal database that enables Progent's remote support professionals to share their experiences company-wide to make sure that the efficiency of Progent's support services grows daily. Progent's high-level accreditations and working relationships with major technology companies including Cisco and Microsoft make available other vast technical support knowledge bases and allow priority access to manufacturers' internal product engineers so Progent's online consulting specialists can determine the best resolutions quickly.

Initiate Remote UNIX, Linux, Sun Solaris, or macOS and OS X Computer Help from Progent
To get started with Progent's remote services in Yonkers or anywhere in New York or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have a critical requirement for IT support, go to Immediate Urgent Support.

Online Technical Services Provided by Progent
Progent's phone-based technical support experts possess credentials in an extensive set of products and technologies. This broad range of IT skills allows Progent's engineers to tackle almost any crisis likely to take place in a small business network. Credentials awarded to Progent engineers in UNIX/Linux platforms include Sun Solaris SCNA, Red Hat RHCE, Red Hat Certified Technician, Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications earned by Progent service engineers include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, Network Associate, Security Professional (CCSP), CCVP, and Design Professional.

To support customers with mixed-OS networks, Progent also offers the services of consultants who have advanced Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager Engineers, CISSP network security experts, and Information System Security Architecture Professional (ISSAP) engineers.

Phone-based technical support services provided by Progent to companies in Yonkers and anywhere in the state of New York include:

  • UNIX, Linux, Sun Solaris, and macOS and OS X Support Services
    Progent's UNIX/Linux, Solaris, and macOS and OS X remote consulting services cover a wide range of computer technology such as network infrastructure, messaging systems, network and operational security, UNIX/Linux and Windows coexistence, VMware technologies for server hardware consolidation and easy administration, and transitioning from legacy applications to the latest Windows or Linux environments. Progent's team-based methodology for solving network issues promotes quick escalation, when required, to consultants with appropriate expertise to handle challenging scenarios. This accelerates repair of critical problems, reduces lost productivity, and lowers service costs.

    Progent's UNIX and Linux support engineers can offer emergency remote assistance for diagnosing problems affecting UNIX/Linux systems powered by leading variants of UNIX such as:

    Important Linux variants for which Progent offers expert support include:

  • Contact a Cisco Certified Internetwork Expert for High-level Network Problem Solving
    Cisco Infrastructure Engineers for Yonkers, New YorkThe Cisco CCIE certification is the top recognition for network infrastructure engineers, and indicates an individual's technical knowledge at the master level. Cisco CCIEs can handle the most complex problems associated with network design, integration, administration, security, and troubleshooting. Cisco qualified CCIEs can cooperate with the highest priority with Cisco's in-house product support engineers in isolating anomalies with IOS network management tools and coming up with workarounds or identifying software patches. Cisco CCIEs offer exceptional value because their broad expertise permits them to fix even the most difficult problems quickly. In many instances, less qualified engineers can wrestle for many hours or days with the same problems that a Cisco CCIE can resolve in minutes. Few service organizations make Cisco-qualified CCIEs accessible to help small and mid-size businesses. Progent offers quick telephone contact with a Cisco authorized CCIE so you can receive timely help for complex network infrastructure problems that are impacting business productivity but are outside the scope of your ordinary computer maintenance personnel. Progent's Cisco-qualified CCIE consultants can tie into your environment using state-of-the-art on-line support technology in order to perform fast, secure, and affordable analysis and remediation. Progent's Cisco-qualified CCIEs can provide assistance with the complete line of Cisco's industry-leading selection of networking devices such as PIX Series Firewalls and ASA 5500 Series Firewalls, Catalyst FWSM modules, protected high-speed and integrated services (IS) routers, wireless access points, Meraki cloud-managed Wi-Fi access points, Voice over IP (VoIP) systems, Catalyst family switches, plus Virtual Private Network solutions.

  • Certified Windows Expertise
    Microsoft Windows Expertise for Yonkers, New YorkProgent's Microsoft-certified online support professionals offer computer repair and consulting help for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can offer your organization the assistance of support engineers who can assist you with a wide variety of technology support services such as Windows Server 2012 R2 planning and deployment, Windows Server 2008 R2 installation, Microsoft Exchange Server 2016 migration, Exchange 2013 consulting, Exchange Server 2010 management, SharePoint Server 2013 development, Microsoft Skype for Business migration consulting, Lync Server 2013 management and Microsoft Communications Server upgrade, Forefront Threat Management Gateway administration and ISA Server maintenance, SQL Server 2016 integration and programming and Microsoft SQL Server 2014 consulting, Systems Center Operations Manager resource monitoring and reporting, Project Server and Server Online planning, SBS Server 2011 consulting, and Windows 2012 R2 Essentials cloud integration.

    Progent also offers a wide range of remote desktop services such as Windows 7 integration, preparing for to 64-bit desktop software, configuring Office 2010, and streamlining PC desktop image creation.

  • CISSP, ISSAP, and CISM Certified Network Security Experts
    CISSP Qualified Network Security Specialists for Yonkers, New YorkProgent's certified CISSP, ISSAP, and CISM network security consultants offer a range of system protection solutions to improve the immunity of your UNIX, Linux, Sun Solaris, Apple Mac or Microsoft Windows network against assaults or help you to recover quickly after a serious penetration. Security solutions available from Progent cover comprehensive security analysis utilizing tools such as GFI LANguard NSS, EEYE Vulnerability Scanner, and products from Solar Winds tools and Netcat; quick cleanup after virus and worm attacks; installing firewalls; building safe mechanisms for off-site and mobile communication; protecting your email system against spam and directory harvest attacks; and instituting 24x7 network monitoring.

  • Hybrid Cloud Solutions
    Azure Integration ConsultantsProgent offers advanced remote consulting services to help organizations of all sizes connect their IT infrastructure with popular public clouds including Microsoft Azure and Amazon Web Services. Progent can help your it team to design and administer hybrid environments that support Windows and Linux systems and applications in either cloud-centric systems or in hybrid network models that combine physical resources along with public clouds. To assist you to integrate public clouds with physical datacenters, Progent offers a range of cloud migration support services that include Office 365 Exchange Online integration with on-premises Exchange, Microsoft Azure hybrid cloud solutions, Amazon Web Services hybrid cloud migration, and Amazon Web Marketing Service development and debugging. Progent has over 15 years of experience providing advanced consulting services remotely, and Progent can make sure you complete your cloud integration initiatives on schedule and affordably.
Special Consulting Programs Available from Progent
Progent offers the skills of seasoned remote consulting professionals for special projects that small businesses frequently request. Billing rates for longer-term development or consulting projects are determined based on the level of expertise of the consultants involved. Progent's experience with these special fields of information technology enables clients to complete critical initiatives economically and on time. Progent's special remote consulting solutions include:
  • Help Desk Call Center Support
    Progent's Help Desk support alternatives for small organizations with environments based on UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include full-service Help Desk outsourcing, Virtual Help Desk support services, and Help Desk process consulting. Progent's Help Desk Call Center outsourcing services are intended for smaller businesses who don't have the money or time to support an internal Help Desk but who require quick communication with a reliable Help Desk Call Center with proficient telephone support plus the available expertise to escalate complex problems to high-level consultants.

    Progentís Virtual Help Desk is designed for larger businesses and serves as a seamless reinforcement of your current Help Desk team. Progent's Virtual Help Desk Call Center can operate as an escalation resource for the most difficult network issues, or be available in overflow circumstances when your ordinary support engineers are too busy.

    Progent's Help Desk Call Center consulting expertise can aid you in building an efficient new Help Desk or revamping your existing one, identifying or enhancing Call Center application software to handle the special requirements of your company, or providing occasional phone support staff to supplement your in-house Help Desk Call Center resources to deal with demanding scenarios such as software transitions, major upgrades, or installing brand new business software.

    Progent's Call Center staff of seasoned information technology experts provides your workers in Yonkers or anywhere in the state of New York instant communication with a large network service group with extensive background delivering phone help and remote repair service for IT systems powered by UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's concentration is to give the Help Desk perception as a solid contributor to business efficiency, and Progent's policy is to solve and not merely record technical problems.

  • Business Applications Support: Training, Customization, and Integration
    Progent's Applications Experts staff can supply remote and in-depth consulting expertise and education in key application fields that include ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can deliver consulting expertise, custom development, and education for popular Microsoft applications including CRM, Project, Microsoft Office Word, and Excel. To find out more information concerning Progent's consulting, customization, and education offerings for UNIX/Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, refer to Progent's Business Application Experts Services.

    Progent's Mac professionals can promote the imaginative aspect of Apple Mac computing by delivering phone-based consulting services and training in imaging, audio, and motion video. Progent's consultants offer assistance in a range of Mac applications such as Adobe Photoshop, Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, and After Effects. Progent's Mac specialists can also assist you with specific projects such as capturing or digitizing audio/video or building an audio/video post production facility.

    Remote Network and Server Monitoring Services
    Progent offers companies in Yonkers, or anywhere in the state of New York, online network monitoring services centered around Microsoft System Center Operations Manager IT infrastructure monitoring, customized by Progent to accommodate your business so your IT support is proactive and automated. By exposing possible issues before they cause downtime, remote monitoring can minimize inconvenient and costly service breakdowns. Progent can also use server and infrastructure monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft networks, or systems that incorporate a mix of OS platforms.

How Your Yonkers Company Can Contact Progent's Remote Service Experts
To contact Progent about urgent online support with UNIX, Linux, Solaris, or macOS and OS X environments, go to Progent's Nationwide Online Help, call 1-800-993-9400, or refer to Contact Progent.

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