Immediate Remote Technical Support for Yonkers UNIX, Linux, or Solaris SystemsFor small companies in Yonkers or anywhere in the state of New York, Progent provides support for networks based on UNIX or Linux or for networks that feature a combination of UNIX-family systems and Microsoft Windows platforms. Progent has provided remote troubleshooting to businesses in every state in the United States. (See Progent's customer recommendations). Progent also offers the expertise of Cisco CCIE network specialists for challenging connectivity issues, plus the assistance of CISA and CISM-accredited security engineers to help with high-level security architecture and business continuity planning.

Progent's remote technical support services represent excellent value due to the fact that they have the real-world experience and the sophisticated technology to resolve the majority of information system problems rapidly. This reduces immediate expenses since solutions take up fewer billable consulting minutes. Remote support also avoids the cost of sending an engineer to your office. Your organization benefits additionally in incidental expenses by minimizing or avoiding network outages and related losses due to business disruption, upset clients, unproductive employees, and de-focused executives.

Progent's billing model for remote support is designed to get the most out of your IT service investment. Progent bills on a per-minute basis for telephone-based assistance, so you are charged just for the services that you actually get. In contrast to many online support organizations, Progent asks for no startup surcharge or minimum fees. Progent's per-minute billing unit and clean policy for billing avoid situations where quick repairs somehow end up as large tabs. Progent's skill at handling technical issues efficiently translates into your company saving cash.

Progent's Remote Support Tools
Through years of experience, Progent has fine tuned a set of optimized technologies and proven methodologies that ensure the maximum level of efficiency for remote technical support and troubleshooting for small company computer systems. Progent provides secure VPN support for VPN gateways from a variety of leading vendors such as Microsoft, Cisco, Juniper Networks, Netscreen and Watchguard. Secure VPN connectivity permits the experts of Progent's remote service group to link to your computer system without violating corporate security.

Progent's powerful technical support database application keeps comprehensive records of all service that Progent's clients have been provided. Progent's team engineers have access to the history of support rendered to every customer by every engineer. This history of issues and solutions is organized as a conveniently retrievable proprietary knowledge base that allows Progent's remote technical engineers to communicate their experiences with the whole team to ensure that the effectiveness of Progent's technical support improves daily. Progent's high-level accreditations and formal relationships with major vendors such as Cisco and Microsoft permit access to additional massive technical knowledge bases and allow quick access to manufacturers' in-house engineering staff with the result that Progent's remote service specialists are able to come up with the best solutions promptly.

Initiate Online UNIX/Linux, Sun Solaris, or Mac OS X Technical Assistance from Progent
To access Progent's remote services in Yonkers or anywhere in New York or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network support, go to Immediate Emergency Support.

Online Support Services Offered Progent
Progent's online consulting experts possess advanced credentials in an extensive array of disciplines. This wide range of technical skills allows Progent's consultants to resolve practically any crisis likely to occur in a small business network. Certificates earned by Progent support experts in UNIX-family technologies include Certified Network Administrator for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials owned by Progent service consultants include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified Network Professional, CCNA, Security Professional, Voice Professional (CCVP), and Design Professional.

To provide assistance to businesses with multi-OS networks, Progent also provides access to engineers with high-level Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include CISM consultants, Certified Information Systems Security Professional experts, and ISSAP consultants.

Online technical services available from Progent to small businesses in Yonkers and anywhere in the state of New York include:

  • UNIX/Linux, Sun Solaris, and Mac OS X Support Services
    Progent's UNIX/Linux, Sun Solaris, and Mac OS X phone-based consulting services cover a broad spectrum of information technology including network architecture, email systems, network and process security, UNIX and Microsoft Windows integration, VMware technologies for server hardware consolidation and simplified management, and transitioning from legacy systems to the latest Windows or Linux-powered environments. Progent's group-based approach to resolving technical issues enables quick escalation, when required, to engineers with task-relevant experience to handle challenging scenarios. This accelerates solutions of critical problems, reduces lost productivity, and lowers service costs.

    Progent's UNIX/Linux consultants can offer urgent phone-based assistance for troubleshooting problems affecting UNIX/Linux networks based on popular variants of UNIX such as:

    Major Linux platforms for which Progent can provide expert support include:

  • Talk to a Cisco Certified Internetwork Expert for High-level Network Problem Solving
    Cisco Infrastructure Engineers for Yonkers, New YorkThe Cisco CCIE certification is the highest accreditation for network infrastructure consultants, and indicates a person's network technology knowledge at the master level. Cisco qualified CCIEs can handle even the most complex problems occurring in network planning, integration, administration, protection, and troubleshooting. CCIEs can cooperate closely with Cisco's internal product support engineers in isolating problems with Cisco IOS network administration tools and developing workarounds or identifying software patches. Cisco qualified CCIEs represent an excellent value because their broad expertise enables them to resolve the most intractable problems quickly. In many instances, less qualified consultants can wrestle for hours or days with the same problems that a CCIE can dispose of in minutes. Few support providers make CCIEs available to support small and medium sized companies. Progent offers quick phone access to a Cisco authorized CCIE so your company can receive urgent support for complex network infrastructure issues that are lowering worker efficiency but are outside the scope of your ordinary computer maintenance resources. Progent's Cisco CCIE support experts can tie into your computer system via advanced on-line support technology to perform quick, safe, and affordable diagnosis and repair. Progent's Cisco CCIEs can provide consulting for the entire range of Cisco's popular family of infrastructure devices such as PIX 500 Series Firewalls and ASA 5500 Series Firewalls, Catalyst Firewall Services Modules, protected broadband and integrated services (IS) routers, Aironet wireless access points, Meraki cloud-managed APs, Voice over IP (VoIP) phones and systems, Catalyst Series switches, as well as Virtual Private Network (VPN) products.

  • Authorized Windows Expertise
    MS Windows Experts for Yonkers, New YorkProgent's Microsoft-certified remote support professionals can provide network problem solving and IT support for all Microsoft server products. Progent is a Microsoft Gold Certified Partner and can offer your company the assistance of consulting professionals who can assist you with a wide variety of technology support such as Windows Server 2012 R2 planning and deployment, Windows Server 2008 R2 installation, MS Exchange Server 2016 planning and deployment, Microsoft Exchange 2013 configuration, Microsoft Exchange Server 2010 management, SharePoint Server 2013 design, Skype for Business planning and deployment consulting, Lync Server integration and Microsoft Office Communications Server upgrade, Microsoft Forefront TMG administration and ISA Server 2006 migration, Microsoft SQL Server 2016 integration and programming and SQL Server 2014 support, Systems Center Operations Manager (SCOM) system monitoring and reporting, Project Server planning, SBS Server 2011 support, and Windows Essentials cloud integration.

    Progent also offers a wide array of remote PC desktop support services including Microsoft Windows 7 integration, preparing for to 64-bit workstation software, integrating Microsoft Office 2010, and automating workstation deployment.

  • CISM and CISSP Certified System Security Engineers
    CISSP Qualified Network Security Experts for Yonkers, New YorkProgent's accredited CISM and CISSP security engineers can provide a variety of system protection solutions that can enhance the defenses of your UNIX/Linux, Sun Solaris, Mac or Windows environment against assaults or help you to clean up quickly after a damaging breach. Security solutions offered by Progent cover thorough network security evaluation using tools such as GFI LANguard, NMAP Port Scanner, and software from Metasploit and Nikto; rapid recuperation from malicious attacks; setting up firewalls; building safe techniques for off-site and mobile connectivity; defending your email system against spam and DHA attacks; and offering round-the-clock network monitoring.

  • Hybrid Cloud Integration
    Azure Integration ConsultantsProgent can provide expert online support services to help businesses of any size connect their information networks with leading public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can help your it team to plan and manage hybrid environments that support Windows and Linux operating systems and apps in both cloud-centric systems or in hybrid topologies that combine local IT assets as well as public clouds. To help you to incorporate public cloud services with physical datacenters, Progent offers a variety of cloud integration services that include Office 365 Exchange Online integration with on-premises Exchange deployments, Azure hybrid cloud solutions, Amazon Web Services hybrid cloud integration support, and Amazon Web Marketing Service programming and troubleshooting. Progent has over 15 years of background delivering high-level consulting expertise online, and Progent can make sure you complete your cloud migration projects quickly and within your budget.
Additional Consulting Programs Offered by Progent
Progent can provide the services of world-class remote consulting experts for contract IT projects that small businesses frequently request. Progent's charges for ongoing consulting projects are determined according to the qualifications of the engineers required. Progent's background in these important fields of computer technology allows customers to complete major initiatives within budget and on time. Progent's special remote consulting solutions include:
  • Help Desk Call Center Support
    Progent's Help Desk programs for small and midsize businesses with networks that incorporate UNIX/Linux, Sun Solaris, Apple Mac OS X, Cisco, or Microsoft platforms include full-service Call Center outsourcing, Virtual Help Desk support services, and Helpdesk process consulting. Progent's Help Desk Call Center outsourcing support services are a convenient solution for smaller companies who don't have the budget to build and maintain an internal Help Desk but who need fast access to a dependable Call Center with professional phone support as well as the available expertise to escalate complex trouble tickets to advanced engineers.

    Progentís Virtual Call Center is intended for bigger businesses and serves as a transparent reinforcement of your current Helpdesk organization. Progent's Virtual Call Center can operate as an escalation resource to handle complex technical issues, or be available in those instances when your ordinary support engineers are swamped.

    Progent's Help Desk consulting support can aid you in creating an effective new Help Desk Call Center or revamping your current organization, evaluating or modifying Help Desk application software to address the particular needs of your business, or adding occasional phone support staff to reinforce your in-house Help Desk group during demanding situations like software transitions, major updates, or rolling out brand new applications.

    Progent's Help Desk Call Center team of seasoned information technology consultants gives your customers in Yonkers or anywhere in the state of New York rapid assistance from a large support group with substantial background providing telephone-based consulting and remote repair service for IT systems powered by UNIX/Linux, Sun Solaris, Apple Mac OS X, Cisco, or Microsoft components. Progent's mission is to earn the Help Desk recognition as a significant contributor to business performance, and Progent's aim is to resolve instead of simply document network problems.

  • Applications Services: Training, Custom Programming, and Integration
    Progent's Applications Experts Group provides phone-based advanced engineering expertise and training in specific business application areas including Enterprise Requirements Planning, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can deliver consulting, custom development, and education for Microsoft applications including Microsoft CRM, MS Office Project, Office Word, and Microsoft Office Excel. To read additional information concerning Progent's consulting, custom programming, and training services for UNIX/Linux, Sun Solaris, Mac OS X, or Microsoft applications, see Progent's Applications Experts Team.

    Progent's Mac professionals can nurture the creative facets of Mac computing by delivering remote help services and education in imaging, sound, and motion video. Progent's consultants can provide assistance in a variety of Apple Mac programs such as Photoshop, Adobe Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, and Adobe After Effects. Progent's Mac experts can also help you with special projects such as scanning or digitizing audio/video or building an audio/video production facility.

    Online Network and Server Monitoring Support
    Progent can provide companies in Yonkers, or anywhere in the state of New York, online computer system monitoring services powered by MS System Center Operations Manager IT infrastructure monitoring, customized by Progent to accommodate your business so your network maintenance is proactive and automated. By detecting emerging trouble spots before they result in full-scale emergencies, automated monitoring can head off stressful and costly network failures. Progent can also use network monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or Mac OS X networks, Windows systems, or networks powered by multiple OS platforms.

How Your Yonkers Company Can Contact Progent's Remote Technical Support Professionals
To contact Progent about urgent online help with UNIX, Linux, Sun Solaris, or Mac OS X computer systems, visit Progent's Nationwide Online Help, telephone 1-800-993-9400, or refer to Contact Progent.

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