Urgent Remote Help for Yonkers UNIX or Linux NetworksFor small and midsize companies located in Yonkers or anywhere in New York, Progent offers support for computer systems based on UNIX or Linux or for environments that include a mix of UNIX-family systems and Windows platforms. Progent has delivered online support to businesses in all 50 states in the U.S. (See Progent's customer testimonials). In addition, Progent offers the expertise of Cisco CCIE-certified engineers for complex infrastructure issues, plus the services of CISSP and CISM-certified security engineers to help with high-level security architecture and disaster recovery planning.

Progent's online support services represent exceptional value because they are equipped with the practical background and the sophisticated technology to solve the majority of information system problems rapidly. Efficient support reduces direct expenses because solutions require a smaller number of chargeable consulting minutes. Online help also eliminates the expense of dispatching an engineer to your location. Your company saves even more with indirect expenses by minimizing or eliminating system downtime and related costs due to business disruption, disgruntled customers and vendors, unproductive workers, and de-focused executives.

Progent's pricing policy for online help is designed to stretch your IT service dollar. Progent charges per minute for telephone-based consulting, so you owe only for the services that you actually get. In contrast to typical remote support companies, Progent asks for no initialization charge or minimum job duration. Progent's per-minute billing unit and clean policy for pricing eliminate scenarios where quick fixes somehow end up as substantial bills. Progent's penchant for disposing of problems quickly results in your business saving money.

Progent's Online Support Technologies
Over the years, Progent has developed an array of optimized technologies and field-tested processes that allow the highest level of effectiveness for online technical support and repair for small and midsize company computer networks. Progent provides safe VPN support for VPN gateways from multiple popular vendors including Microsoft, Cisco, Juniper/NetScreen, Netscreen and Watchguard. Secure VPN technology enables the experts of Progent's Technical Response Center to connect to your network remotely without breaching corporate security.

Progent's sophisticated customer support database system stores detailed records of all service that Progent's clients have been provided. Progent's team service personnel have the benefit of the specifics of all help provided to every customer by any Progent consultant. This database of problems and repairs is stored as a readily accessible proprietary database that allows Progent's remote support engineers to share their knowledge with the whole team to ensure that the value of Progent's support grows over time. Progent's advanced accreditations and close associations with key technology companies such as Cisco and Microsoft permit access to additional massive technical knowledge bases and allow priority response from manufacturers' in-house product engineers with the result that Progent's online service specialists can determine the best solutions in the least time.

Initiate Online UNIX, Linux, Sun Solaris, or Apple Mac OS X Network Help from Progent
To get started with Progent's remote support in Yonkers or anywhere in New York or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If your company has an urgent requirement for network help, go to Immediate Emergency Support.

Phone-based Network Support Services Provided by Progent
Progent's phone-based network support experts possess credentials in an extensive array of products and technologies. This broad range of technical skills enables Progent's consultants to manage virtually any problem likely to occur in a small or midsize company network. Credentials earned by Progent consultants in UNIX/Linux technologies include Certified Network Administrator for Solaris, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials owned by Progent service consultants include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), CCSP, CCVP, CCDA and CCDP.

To help companies with mixed-operating system environments, Progent also provides access to engineers with advanced Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include CISM Engineers, Certified Information Systems Security Professional specialists, and Information System Security Architecture Professional (ISSAP) consultants.

Phone-based support available from Progent to customers in Yonkers and throughout the state of New York include:

  • UNIX, Linux, Sun Solaris, and Apple Mac OS X Expertise
    Progent's UNIX/Linux, Solaris, and Apple Mac OS X phone-based support services cover a wide spectrum of information technology including system infrastructure, email solutions, network and process security, UNIX and Microsoft Windows coexistence, VMware products for server hardware consolidation and simplified administration, and transitioning from older applications to the latest Windows or Linux-powered solutions. Progent's team-based methodology for solving technical problems enables fast escalation, when required, to engineers with appropriate experience to handle challenging situations. This expedites repair of urgent problems, minimizes network downtime, and cuts service expense.

    Progent's UNIX and Linux support engineers can provide emergency online help for diagnosing problems affecting UNIX/Linux systems powered by popular versions of UNIX including:

    Major Linux variants for which Progent can provide expertise include:

  • Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Problem Solving
    Cisco Consultants for Yonkers, New YorkThe Cisco Certified Internetwork Expert (CCIE) credential is the highest recognition for network infrastructure professionals, and validates a person's technical knowledge at the master level. Cisco qualified CCIEs can deal with the most stubborn problems occurring in network design, installation, administration, security, and problem solving. Cisco qualified CCIEs can cooperate on a privileged basis with Cisco's in-house support staff in analyzing anomalies with IOS network management utilities and developing alternate approaches or locating software updates. CCIEs provide excellent cost-effectiveness because their broad experience enables them to solve even the most complex problems quickly. In typical cases, less experienced engineers can wrestle for hours or even days with the same problems that a CCIE can dispose of in a few minutes. Few service firms make Cisco-qualified CCIEs accessible to assist small and mid-size companies. Progent offers fast telephone contact with a Cisco authorized CCIE so you can get immediate help for serious network issues that are hurting business productivity but are beyond the comfort zone of your local IT support providers. Progent's CCIE engineers can interface to your computer system via state-of-the-art remote troubleshooting tools to provide efficient, secure, and affordable analysis and remediation. Progent's Cisco CCIEs can provide expertise in all of Cisco's market leading family of connectivity products such as PIX 500 Series Firewalls and ASA 5500 Firewalls, the Catalyst FWSM modules, protected high-speed and integrated services routers, wireless access points, Meraki cloud-managed Wi-Fi access points, wired and wireless Voice systems, Catalyst switches, plus Virtual Private Network solutions.

  • Certified Microsoft Windows Expertise
    MS Windows Support for Yonkers, New YorkProgent's Microsoft-qualified remote service experts can deliver network problem solving and IT help for the complete line of Microsoft server products. Progent is a Microsoft Gold Certified Partner and can provide your company the expertise of support professionals who can assist you with a wide variety of technology support services including Windows Server 2012 R2 integration, Windows Server 2008 set up, Microsoft Exchange 2016 Server planning and deployment, Microsoft Exchange Server 2013 configuration, Exchange 2010 monitoring and support, SharePoint 2013 application development, Skype for Business migration support, Microsoft Lync Server 2013 management and Office Communications Server troubleshooting, Microsoft Forefront Threat Management Gateway management and ISA Server 2006 migration, SQL Server 2016 migration and programming and SQL Server 2014 support, Systems Center Operations Manager (SCOM) resource monitoring and reporting, Project Server planning, Small Business Server 2011 support, and Windows 2012 R2 Essentials migration and cloud integration.

    Progent in addition offers a full array of online desktop consulting and support services including Windows 7 migration support, moving to 64-bit desktop software, configuring Microsoft Office 2010, and streamlining workstation deployment.

  • CISSP and ISSAP Certified System Security Experts
    CISSP Certified System Security Engineers for Yonkers, New YorkProgent's accredited CISSP and ISSAP network security consultants can provide a variety of system protection services to bolster the protection of your UNIX, Linux, Sun Solaris, Apple Mac or Windows environment against attacks or help your business to clean up rapidly after a serious breach. Security consulting services offered by Progent include: thorough network security evaluation using utilities such as GFI LANguard, AMAP Application Scanner, and products from Metasploit and Hydra; rapid recovery from virus and worm assaults; setting up firewalls; establishing secure techniques for off-site and mobile access; guarding your email infrastructure from viruses, spam and DHA attacks; and instituting 24x7 proactive monitoring.

  • Hybrid Cloud Solutions
    Azure Integration ConsultantsProgent can provide expert online consulting to help companies of any size integrate their networks with leading public clouds including Microsoft Azure and Amazon Web Services. Progent can help your it team to plan and manage cost-effective environments that can include Windows and Linux operating systems and applications in both cloud-centric solutions or in hybrid topologies that combine physical resources as well as public clouds. To assist you to incorporate cloud services with networks, Progent offers a variety of cloud migration services that include Office 365 Exchange Online integration with on-premises installations of Exchange, Azure hybrid cloud integration, Amazon Web Services hybrid cloud migration, and Amazon Web Marketing Service development and debugging. Progent has over 15 years of background providing advanced consulting expertise remotely, and Progent can help you complete your cloud integration projects on schedule and within your budget.
Special Consulting Programs Offered by Progent
Progent can provide the skills of world-class online consulting professionals for special projects that small businesses frequently need. Billing charges for longer-term consulting projects are determined based on the level of expertise of the consultants involved. Progent's background in these special areas of information technology enables customers to execute major projects within budget and on time. Progent's project-based remote engineering services include:
  • Call Center Support
    Progent's Help Desk service offerings for small organizations with environments based on UNIX/Linux, Sun Solaris, Mac OS X, Cisco, or Microsoft technology include full-service Help Desk Call Center outsourcing, Virtual Helpdesk services, and Call Center operations consulting. Progent's Help Desk Call Center outsourcing services are well suited for smaller businesses who don't have the resources to assemble and manage an in-house Help Desk but who want quick communication with a dependable Help Desk Call Center with proficient phone support as well as the technical depth to escalate complex trouble tickets to high-level consultants.

    Progentís Virtual Help Desk Call Center is intended for larger companies and operates as a seamless addition to your existing Help Desk team. Progent's Virtual Call Center can operate as an escalation resource to resolve complex technical issues, or be available in hectic instances when your regular service providers are swamped.

    Progent's Call Center consulting services can assist you in establishing an efficient new Help Desk Call Center or improving your current organization, identifying or enhancing Call Center application software to handle the particular needs of your business, or adding temporary phone support personnel to supplement your in-house Help Desk group to handle high-demand situations such as software transitions, major upgrades, or rolling out new business software.

    Progent's Help Desk staff of experienced information technology experts offers your workers in Yonkers or anywhere in the state of New York fast assistance from an effective technical support resource with extensive background providing phone consulting and remote repair service for IT systems that incorporate UNIX/Linux, Solaris, Apple Mac OS X, Cisco, or Microsoft components. Progent's mission is to give the Help Desk Call Center recognition as a major contributor to company productivity, and Progent's policy is to solve and not just annotate IT issues.

  • Business Applications Support: Training, Programming, and Problem Solving
    Progent's Applications Experts Group provides remote and in-depth consulting expertise and education in specific business application fields that include Enterprise Requirements Planning, MRP, custom programming for accounting packages, and CRM. Progent also can provide consulting, custom programming, and education for familiar Microsoft business applications such as Microsoft CRM, Microsoft Office Project, Microsoft Word, and Microsoft Office Excel. To learn more information on Progent's consulting, customization, and training services for UNIX/Linux, Sun Solaris, Apple Mac, or Microsoft applications, visit Progent's Business Application Experts Team.

    Progent's Mac experts can nurture the imaginative components of Apple Mac environments by offering phone-based help support and education in imaging, sound, and motion video. Progent's support professionals can provide help in a variety of Macintosh creative tools such as Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, and After Effects. Progent's Mac experts can also assist you with common procedures such as capturing or digitizing audio/video or integrating an audio/video post production facility.

    Online Network and Server Monitoring Support
    Progent can provide companies in Yonkers, or anywhere in the state of New York, remote network and server monitoring services based on Microsoft System Center Operations Manager network monitoring and reporting, customized by Progent to fit your environment so that your IT support is proactive and automated. By uncovering possible trouble spots before they expand into network outages, system monitoring can minimize disruptive and costly service failures. Progent can also use server and infrastructure monitoring tools like Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or Apple Mac networks, Microsoft systems, or environments based on a mix of OS platforms.

How Your Yonkers Company Can Contact Progent's Remote Technical Support Professionals
To contact Progent about urgent phone-based assistance with UNIX, Linux, Solaris, or Apple Mac environments, visit Progent's Urgent Phone-Based Help, phone 1-800-993-9400, or see Contact Progent.

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