UNIX, Linux, Solaris, and Apple Mac OS X Remote Support for Yonkers Small Office Network Systems
For small and midsize businesses in Yonkers or anywhere in the state of New York, Progent provides 24x7 phone help for networks powered by UNIX or Linux or for environments that feature a combination of UNIX-family systems and Windows technology. Progent has delivered online support to companies in every state in the U.S. Progent also offers the expertise of CCIE-qualified network specialists for complex infrastructure issues, plus the assistance of CISSP-accredited security engineers to handle advanced security architecture and diagnostic issues.
Progent's online support engineers offer excellent leverage because they are equipped with the practical background and the sophisticated tools to resolve most network problems rapidly. Efficient support reduces immediate expenses because service calls require a smaller number of billable minutes. Online support also eliminates the cost of sending an engineer to your office. Your organization benefits even more in indirect costs by reducing or eliminating system downtime and associated losses due to business discontinuity, upset clients, idle workers, and de-focused executives.
Progent's billing model for online help is designed to leverage your network support dollar. Progent bills per minute for phone consulting, so you are billed exclusively for the services that you receive. In contrast to typical online support companies, Progent requires no service activation charge or minimum payments. Progent's one-minute granularity and clean model for billing do away with situations where speedy. minor solutions somehow turn into substantial tabs. Progent's skill at dealing with problems efficiently translates into your business saving money.
Progent's Online Support Tools
Over the years, Progent has developed an arsenal of customized technologies and proven processes that permit the highest level of effectiveness for remote help and troubleshooting for small and midsize company computer networks. Progent offers protected Virtual Private Network support for VPN gateways from a variety of popular companies such as Microsoft, Cisco Systems, Sonicwall and Checkpoint. Protected VPN connectivity permits the staff of Progent's remote service group to access your computer system remotely without compromising corporate security.
Progent's sophisticated service reporting system stores detailed documentation describing all service that Progent's clients have been provided. Progent's staff service personnel have access to the details of all help provided to each customer by every engineer. This database of problems and repairs is structured as a conveniently retrievable proprietary knowledge base that enables Progent's remote technical engineers to communicate their experiences with the whole team to make sure that the quality of Progent's support services improves daily. Progent's high-level certifications and formal relationships with key technology companies such as Cisco Systems and Microsoft permit access to other vast technical databases and to vendors' internal engineering staff so Progent's online service experts can arrive at the best resolutions quickly.
Start Receiving Remote UNIX/Linux, Sun Solaris, or Mac OS X Network Help from Progent
To initiate Progent's remote support in Yonkers or anywhere in New York or to learn more about Progent's online support programs, contact Progent at 888-412-5546 or email Progent at information@progent.com. If you have an urgent need for network support, visit Immediate Urgent Support.
Phone-based Support Services Offered Progent
Progent's online technical service experts have certified skills in a comprehensive set of products and technologies. This broad scope of capability permits Progent's consultants to resolve almost any crisis that may crop up in a small or midsize company information system. Certificates earned by Progent support experts in UNIX-family platforms include Sun Solaris SCNA, Red Hat Certified Engineer, Red Hat Certified Technician, Apple Certified System Administrator, Apple Certified Help Desk Specialist, and Technical Coordinator (ACTC). Cisco certifications owned by Progent service engineers include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), CCNA, Security Professional (CCSP), Voice Professional, and Design Associate.
Online support services Offered by Progent to clients in Yonkers and throughout the state of New York include:
UNIX/Linux, Sun Solaris, and Apple Mac OS X Expertise
Progent's UNIX, Linux, Solaris, and Mac OS X online support services address a broad spectrum of computer technology including system architecture, messaging solutions, network and process security, UNIX/Linux and Windows coexistence, virtual server products for server hardware economization and easy management, and transitioning from legacy applications to Microsoft Windows or Linux-powered environments. Progent's team-oriented methodology for resolving network problems enables quick escalation, if necessary, to engineers with appropriate expertise to handle challenging scenarios. This accelerates solutions of urgent problems, minimizes lost productivity, and cuts support costs.
Progent's UNIX/Linux support engineers can offer emergency online help diagnosing anomalies within UNIX, Linux, or Solaris systems powered by leading variants of UNIX including:
Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Network Troubleshooting The Cisco Certified Internetwork Expert (CCIE) certification is the highest recognition for networking professionals, and validates a consultant's networking skills at the expert level. Cisco CCIEs can deal with the most complex challenges surrounding network planning, deployment, administration, protection, and troubleshooting. Cisco CCIEs operate on a privileged basis with Cisco System's in-house engineers in analyzing anomalies with IOS Software network management utilities and coming up with workarounds or identifying program patches. CCIEs offer exceptional cost-effectiveness because their deep experience permits them to find solutions for the most intractable problems rapidly. In common instances, less experienced service providers can wrestle for hours or even days with identical tasks that a Cisco-qualified CCIE can dispose of in a few minutes.
Few service firms make Cisco-qualified CCIEs accessible to assist small and mid-size businesses. Progent can provide fast phone access to a Cisco CCIE so you can get immediate assistance for severe network issues that are hurting worker efficiency but are beyond the experience of your local IT support resources. Progent's CCIE consultants can tie into your network by means of advanced remote support technology to provide efficient, safe, and affordable analysis and remediation.
Progent's CCIEs can provide assistance with the entire range of Cisco's top-selling family of connectivity devices including PIX 500 Firewalls and ASA Series Firewalls, Catalyst Firewall Services Module (FWSM), protected broadband and integrated services routers, wireless access points, VoIP phones and systems, Catalyst switches, plus VPN solutions.
Authorized Microsoft Windows Expertise Progent's Microsoft-certified remote support professionals can deliver computer system troubleshooting and IT help for the complete line of Microsoft server and office productivity products. Progent is a Microsoft Gold Partner consulting firm and can provide your business the services of consulting professionals who can assist to deploy, troubleshoot and manage the entire suite of Microsoft Servers including Windows 2003 Server, Microsoft SQL Server 2005, ISA Server, Microsoft BizTalk Server, Commerce Server, Content Management Server, Small Business Server, Exchange 2007 Server, Microsoft Application Center, SharePoint Services, Microsoft Project Server, and System Center Operations Manager 2007 and MOM 2005.
CISSP and ISSAP Certified Network Security Engineers Progent's qualified CISSP and ISSAP network security engineers can provide a range of system protection solutions that can bolster the immunity of your UNIX/Linux, Sun Solaris, Apple Mac or Windows network against internal or external threats or assist you to recuperate rapidly after a serious breach. Security solutions available from Progent include: in depth network security analysis using utilities such as GFI LANguard NSS, AMAP Application Scanner, and products from Solar Winds tools and Netcat; fast recovery from virus and worm assaults; integrating firewalls; establishing secure techniques for remote and mobile communication; guarding your email infrastructure against viruses, spam, and DHA attacks; and establishing 24x7 network monitoring.
Special Support Services Available from Progent
Progent can provide the services of seasoned remote consulting professionals for contract information technology programs that small businesses frequently request. Progent's rates for longer-term development or consulting tasks are set based on the level of expertise of the engineers required. Progent's background in these important fields of information technology allows clients to execute major initiatives economically and on time. Progent's special remote consulting solutions include:
Help Desk Support
Progent's Help Desk service options for small businesses with networks based on UNIX/Linux, Sun Solaris, Apple Mac, Cisco, or Microsoft products include comprehensive Help Desk outsourcing, Virtual Help Desk support services, and Help Desk process consulting. Progent's Help Desk Call Center outsourcing services are ideal for smaller companies who lack the resources to support an in-house Call Center but who need fast access to a dependable Help Desk with professional telephone support as well as the technical depth to escalate the most challenging tasks to high-level engineers.
Progent’s Virtual Call Center is intended for bigger businesses and serves as a transparent supplement to your current Call Center resources. Progent's Virtual Help Desk Call Center can serve as a an escalation resource to handle the toughest technical problems, or be available in hectic situations when your other resources are swamped.
Progent's Call Center consulting services can assist you in establishing an effective new Help Desk Call Center or revamping your existing one, identifying or enhancing Call Center software to address the particular needs of your business, or adding occasional phone support personnel to work with your existing Call Center team to deal with demanding situations like software transitions, mass updates, or rolling out brand new business software.
Progent's Call Center staff of veteran network experts offers your computer users in Yonkers or anywhere in the state of New York rapid assistance from an efficient support resource with substantial experience delivering phone help and online repair service for networks that incorporate UNIX/Linux, Solaris, Apple Mac, Cisco, or Microsoft components. Progent's mission is to give the Help Desk Call Center perception as a crucial driver of company productivity, and Progent's target is to fix instead of just record IT issues.
Applications Support: Education, Customization, and Integration
Progent's Applications Experts Team provides online professional consulting support and training in specific business application fields that include ERP, MRP, customizing accounting packages, and CRM. Progent also can deliver consulting, custom development, and education for Microsoft applications such as Microsoft CRM, Microsoft Office Project, Word, and Microsoft Office Excel. To learn additional information about Progent's expertise, programming, and education services for UNIX/Linux, Sun Solaris, Apple Mac OS X, or Microsoft applications, go to Progent's Business Application Experts Team.
Progent's Mac experts can support the imaginative elements of Mac systems by providing phone-based consulting support and education in imaging, audio, and motion video. Progent's support professionals can provide assistance in a range of Mac programs including Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, and Adobe After Effects. Progent's Mac specialists can also help you with common projects like capturing or digitizing audio or video or integrating an audio/video post production facility.
Online Network Monitoring Services
Progent offers businesses in Yonkers, or anywhere in the state of New York, online computer system monitoring support based on MS Operations Manage (MOM), customized by Progent to accommodate your business so your IT maintenance is proactive rather than reactive. By spotting possible problems before they evolve into full-scale emergencies, remote monitoring can ward off disruptive and expensive information system breakdowns. Progent can also utilize server and infrastructure monitoring products such as Nagios and MRTG to analyze UNIX, Linux, Solaris, or Mac OS X environments, Microsoft environments, or systems powered by a variety of operating systems.
How Your Yonkers Business Can Contact Progent's Remote Technical Support Experts
To get in touch with Progent about emergency phone-based help with UNIX, Linux, Sun Solaris, or Mac OS X networks, visit Progent's Urgent Online Help, telephone 1-800-993-9400, or e-mail information@progent.com.
Progent's Apple Mac networking consultants can assist you with a broad array of network infrastructure issues such as system architecture, off-site and mobile connectivity, internetwork communication, protection, and emerging technologies such as Voice over IP and high-speed wireless networking. For business networks built solely on Apple Mac OS X or for environments incorporating a mix of Mac, Linux/UNIX and Windows based servers and workstations, Progent has the knowledge and depth to handle the complexity of designing, integrating, and maintaining a network architecture that is robust, secure, productive and supportive of your business objectives. Progent can show you how to deploy Apple’s Xserve enterprise servers, Xserve RAID non-stop storage systems, and Xsan SAN systems. Progent can also provide certified professionals to support Cisco routers and switches.
Mid-sized businesses can get all the advantages of Microsoft's MOM and have fast access to Progent’s Microsoft and Cisco certified network support professionals. With Progent's economically priced IT service packages, mid-size organizations can select a basic MOM-based co-sourcing service program with server monitoring, proactive warnings, in-depth system analysis, Help Desk support, and remote troubleshooting. For companies with mission-critical applications who need non-stop networking, Progent can provide a comprehensive round-the-clock outsourcing solution. Progent supports Microsoft Operations Manager 2005 and MOM 2000 to offer mid-size business information systems enterprise-class reliability, security and performance.
Progent's UNIX family support experts offer small and mid-size businesses and developers support for administering and maintaining UNIX, Linux or Solaris systems that run with Microsoft-powered networks. Progent offers your business contact with UNIX consultants, consulting professionals qualified by Microsoft and Cisco, and security experts with CISSP certification. This broad array of expertise provides you with an easy single consulting firm to show you how to build and manage a secure and reliable mixed-platform network and communications solution that allows UNIX and Microsoft interoperability by combining MS Windows with popular versions of UNIX including Apple Mac OS X, Sun Solaris, AIX UNIX from IBM, HP-UX, BSD, SCO, and Silicon Graphics IRIX (SGI/IRIX or major Linux platforms including RedHat, SUSE, Mandriva Linux, Debian-GNU, and Slackware Linux.
AT&T represents the combination of Southwestern Bell, AT&T, Pacific Bell, and BellSouth. AT&T is a Tier 1 Internet Service Provider and provides a wide range of data services including SBC ADSL, T1, and ISDN for broadband connectivity and SBC Point-to-Point T1, Frame Relay Plus, and Asynchronous Transfer Mode for enterprise businesses. SBC IP Flexible Reach includes SBC Voice over IP solutions for nationwide organizations to unify PBX activity. Progent has an agent agreement with AT&T and is an authorized Microsoft Gold Certified Partner and a Cisco Systems Partner with the skill to help you incorporate AT&T carrier services to build an enterprise-class, cohesive communications solution on a realistic budget.
Cisco Unified Communications system for Voice over IP provides the foundation and tools for building a single converged network that can manage voice, video, and data traffic simultaneously. The Unified Communications solution delivers this capability while maintaining a high level of network reliability, QoS, and security. Progent can provide a Cisco Certified Internetwork Expert or CCNP Engineer to show you how to deploy Cisco VoIP products. Progent’s VoIP consultants can evaluate your existing IT system and Internet access channels to determine whether your environment is adequate to handle Voive over IP technology effectively, assist you to choose and deploy Cisco products appropriate for today's requirements and tomorrow's expansion plans, and integrate your Cisco Voice over IP solution with technology from third-party vendors. Progent can deliver expertise in all of Cisco IP Telephony products including Cisco Unity and Cisco Communications Manager Express.
IT Service Provider for Microsoft Hyper-V Virtual Server IT Outsource
Progent's Microsoft-certified professionals can assist you to analyze the possible benefits of Hyper-V-powered virtualization for your business, conduct test implementations to verify Hyper-V's operation with your production software, assess your network and server architecture for smooth operation with virtualization technology, assist you in migrating to Windows Server 2008 and setting up, train your IT personnel to monitor and manage Hyper-V, offer expert consulting support for improving the protection of your virtual servers, establish and test disaster recovery procedures that maximize system uptime, and deliver ongoing consulting and maintenance including affordable low-cost remote troubleshooting and turn-key Help Desk services.
Microsoft SQL Server 2005 delivers powerful, familiar tools to computer professionals and network users, lessening the difficulty of creating, deploying, administering, and using enterprise information and database programs on platforms ranging from mobile devices to corporate data systems. The complexity and integration requirements of Microsoft SQL Server 2005 require a network consulting firm with hands-on experience and wide knowledge in planning and deploying information-based, end-to-end business technology solutions. The experience of Progent's Microsoft-certified engineering staff, with an average of more than 10 years of background involving Microsoft integration, assures you success in designing, deploying and supporting Microsoft SQL Server 2005 applications that are well integrated with the Microsoft .NET environment.
Progent can show you how to design an efficient WiFi architecture, select sensible technology, and configure access points, 802.11 network adapters, wireless bridges, radio antennas and other wireless accessories. Progent can also help you put together a thorough 802.11 network security strategy that is well aligned with the security plan for your overall corporate network.
Progent's certified ISA Server 2004 consultants have extensive backgrounds with Internet Security and Acceleration Server configuring ISA Server-based security installations for IT networks with multiple offices, remote workers, and line-of-business eCommerce applications. Progent's ISA Firewall experts can help your small business in designing and deploying a configuration of ISA Server 2000 or ISA 2004 Server that meets your information protection needs without overly restricting your IT system productivity. Progent's consulting professionals can help you upgrade from Microsoft Proxy Server from ISA 2000 Server to Microsoft ISA 2004 Enterprise Edition Server, ISA 2004 Standard Edition Server, or any up-to-date editions of Internet Security and Acceleration Server.
Progent’s Microsoft certified consultants offer small and medium-size businesses experienced support services for Microsoft Operations Manager 2007 and Microsoft Operations Manager 2005. System Center Operations Manager 2007 and MOM 2005 deliver open and scalable enterprise-class system management by providing comprehensive event management, proactive monitoring and threshold alarms, reporting and trend analysis, and system and application-specific heuristics and tasks to improve the control of Windows Server System networks. Through internal application profiles, Operations Manager 2007 and MOM 2005 help you identify your system reliability problems before they become crises, improve the efficiency of your network operations through specified best practices, and support your IT operations and senior management by sharing critical service level and performance data. Progent’s System Center Operations Manager consulting experts have extensive hands-on familiarity with System Center Operations Manager 2007 and MOM 2005 and can help your company deploy and configure MOM in order to maximize the reliability and efficiency of your IT network.
The Help Desk service model used by Progent's Technical Response Center offers small companies an dependable alternative to dependence on freelance service individuals by offering extensive expertise accessible to numerous engineering teams, 24x7 access to urgent help, fast escalation to world-class engineers for solving the most difficult problems, support consistency and reliability, quick follow-up enforced by seasoned service administrators, a choice of easy-to-use mechanisms for requesting service tasks, plus excellent progress transparency made possible by trouble ticket tracking and available through a web-based portal.
For small and midsize businesses in Yonkers or anywhere in the state of New York, Progent provides 24x7 phone help for networks powered by UNIX or Linux or for environments that feature a combination of UNIX-family systems and Windows technology. Progent has delivered online support to companies in every state in the U.S. Progent also offers the expertise of CCIE-qualified network specialists for complex infrastructure issues, plus the assistance of CISSP-accredited security engineers to handle advanced security architecture and diagnostic issues.
The Cisco Certified Internetwork Expert (CCIE) certification is the highest recognition for networking professionals, and validates a consultant's networking skills at the expert level. Cisco CCIEs can deal with the most complex challenges surrounding network planning, deployment, administration, protection, and troubleshooting. Cisco CCIEs operate on a privileged basis with Cisco System's in-house engineers in analyzing anomalies with IOS Software network management utilities and coming up with workarounds or identifying program patches. CCIEs offer exceptional cost-effectiveness because their deep experience permits them to find solutions for the most intractable problems rapidly. In common instances, less experienced service providers can wrestle for hours or even days with identical tasks that a Cisco-qualified CCIE can dispose of in a few minutes.
Progent's Microsoft-certified remote support professionals can deliver computer system troubleshooting and IT help for the complete line of Microsoft server and office productivity products. Progent is a 
Progent's qualified CISSP and ISSAP network security engineers can provide a range of system protection solutions that can bolster the immunity of your UNIX/Linux, Sun Solaris, Apple Mac or Windows network against internal or external threats or assist you to recuperate rapidly after a serious breach. Security solutions available from Progent include: in depth network security analysis using utilities such as GFI LANguard NSS, AMAP Application Scanner, and products from Solar Winds tools and Netcat; fast recovery from virus and worm assaults; integrating firewalls; establishing secure techniques for remote and mobile communication; guarding your email infrastructure against viruses, spam, and DHA attacks; and establishing 24x7 network monitoring.
