Fast and Affordable Remote Help for Yonkers IT Networks
Immediate Online Support for Yonkers SystemsFor organizations in Yonkers or anywhere in the state of New York, Progent provides online support for networks based on Microsoft, Cisco, Mac OS X, or Linux platforms. Progent's Microsoft qualified professionals have delivered remote troubleshooting to businesses in all 50 states in the United States. (Refer to recommendations from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE network specialists to handle complex networking issues, as well as the services of CISSP and CISM-accredited security consultants to handle advanced security design and diagnostic issues.

Progent's remote technical support engineers offer exceptional leverage because they have the practical background and have access to the advanced tools required to solve most network issues rapidly. Efficient support lowers immediate expenses since service calls require minimal chargeable consulting minutes. Remote support also avoids the cost of sending an engineer to your location. Your company benefits even more with incidental costs by minimizing or eliminating system downtime and associated costs stemming from business disruption, disgruntled clients, unproductive employees, and de-focused management. Progent's extensive remote technical support expertise is especially helpful in environments that rely on public clouds for critical network infrastructure or applications like Microsoft Azure, Amazon Web Service, or Office 365 Exchange Online, where on-premises IT support may not be an option.

Progent's pricing policy for online help is designed to leverage your network support investment. Progent charges per minute for phone consulting, so you are invoiced only for the services that you receive. In contrast to many online support organizations, Progent asks for no initialization fee or minimum payments. Progent's per-minute billing unit and clean policy for billing avoid scenarios where fast repairs manage to turn into major bills. Progent's penchant for solving problems efficiently means you spends less money.

Progent's Remote Consulting and Troubleshooting Services
Through years of experience, Progent has refined a set of optimized tools and proven processes that ensure the highest level of effectiveness for remote help and troubleshooting for information networks of any size. Progent provides safe Virtual Private Network support for VPN gateways from a variety of popular sources including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity permits the experts of Progent's remote service group to link to your company's environment remotely without violating corporate security.

Progent's proven customer support database system stores detailed records for the service that Progent's customers have received. Progent's staff service personnel have access to the specifics of services delivered to every Progent customer by every Progent consultant. This history of anomalies and responses is stored as a quickly retrievable proprietary database that permits Progent's remote technical engineers to communicate their experiences company-wide to ensure that the effectiveness of Progent's technical support improves over time. Progent's advanced certifications and close relationships with major vendors including Cisco and Microsoft make available additional extensive technical knowledge bases and allow fast response from vendors' internal product engineers with the result that Progent's remote service specialists are able to determine optimal solutions promptly.

Online technical support services provided by Progent to customers in Yonkers and anywhere in the state of New York include:

ProSight Fixed-price Managed IT Services for Small and Medium Size Organizations
Progent provides a family of budget-friendly, flat-rate services intended to enable small and mid-size organizations to utilize the same cutting-edge technology used by some of the industry's top corporations. Progent's ProSight line of IT management outsourcing services covers all key facets of information technology including email content filtering, threat defense based on machine leaning, cloud-based backup/recovery, infrastructure management, virtual server cloud hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of leading information security vendors to provide centralized control and world-class protection for your email traffic. The powerful structure of Email Guard managed service integrates cloud-based filtering with a local gateway device to offer advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne malware. Email Guard's Cloud Protection Layer serves as a first line of defense and keeps most threats from reaching your security perimeter. This decreases your vulnerability to external attacks and conserves network bandwidth and storage. Email Guard's on-premises gateway device provides a deeper layer of inspection for incoming email. For outbound email, the onsite gateway offers AV and anti-spam protection, DLP, and email encryption. The onsite security gateway can also help Microsoft Exchange Server to monitor and safeguard internal email traffic that stays within your corporate firewall. For more details, visit Email Guard spam and content filtering.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection service that utilizes cutting edge behavior-based machine learning tools to defend endpoint devices and servers and VMs against modern malware assaults like ransomware and file-less exploits, which easily escape legacy signature-matching AV tools. ProSight Active Security Monitoring safeguards local and cloud resources and provides a single platform to address the entire malware attack progression including blocking, infiltration detection, containment, cleanup, and post-attack forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent offer small and medium-sized organizations an affordable end-to-end solution for secure backup/disaster recovery (BDR). For a fixed monthly cost, ProSight DPS automates your backup processes and allows rapid recovery of vital files, applications and VMs that have become unavailable or damaged due to component breakdowns, software glitches, disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images. Important data can be protected on the cloud, to a local storage device, or to both. Progent's backup and recovery specialists can deliver world-class support to configure ProSight Data Protection Services to be compliant with government and industry regulatory standards like HIPPA, FINRA, PCI and Safe Harbor and, whenever needed, can assist you to recover your business-critical information. Find out more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for smaller organizations to diagram, monitor, reconfigure and debug their connectivity appliances like routers and switches, firewalls, and access points plus servers, client computers and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network diagrams are always current, copies and manages the configuration of virtually all devices on your network, tracks performance, and generates notices when problems are discovered. By automating tedious management processes, ProSight WAN Watch can cut hours off ordinary tasks such as network mapping, reconfiguring your network, finding devices that need important updates, or resolving performance problems. Find out more about ProSight WAN Watch infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management (RMM) technology to keep your network operating at peak levels by checking the state of vital computers that drive your business network. When ProSight LAN Watch detects a problem, an alert is transmitted automatically to your designated IT personnel and your Progent consultant so any looming issues can be addressed before they have a chance to impact productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a secure fault tolerant data center on a high-performance virtual machine host set up and managed by Progent's network support professionals. With the ProSight Virtual Hosting service model, the customer owns the data, the operating system software, and the apps. Because the system is virtualized, it can be moved easily to an alternate hosting solution without a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, find and protect information about your IT infrastructure, processes, applications, and services. You can quickly find passwords or IP addresses and be alerted automatically about impending expirations of SSL certificates or warranties. By updating and organizing your IT infrastructure documentation, you can eliminate up to half of time thrown away searching for critical information about your network. ProSight IT Asset Management features a common location for holding and collaborating on all documents related to managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and associating IT information. Whether youíre making enhancements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you need the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable alternative for small and mid-size businesses to obtain an objective assessment of the health of their information system. Based on some of the leading remote monitoring and management (RMM) tools available, and overseen by Progent's certified team of IT experts, ProSight Network Audits show you how well the configuration of your essential infrastructure devices adhere to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver immediate ROI such as a more manageable Active Directory environment. Both versions also come with one year of state-of-the-art remote network monitoring and management (RMM). Benefits can include simpler network management, improved compliance with information security regulations, more efficient utilization of network assets, quicker problem resolution, more dependable backup and restore, and higher availability. Learn more about ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service centered on a brief discussion with a Progent information assurance consultant. The fact-finding interview is designed to assess your organization's preparedness either to block or recover quickly from a ransomware incident. Progent will work with you directly to collect information about your existing AV defense and backup system, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can apply industry best practices to build a cost-effective security and backup system that aligns with your company's requirements. For details, refer to Progent's ProSight Ransomware Preparedness Report Service.

Special Support Programs Offered by Progent
Progent offers the services of seasoned online consulting professionals for special IT projects. Progent's charges for longer-term development or consulting projects are set based on the level of expertise of the consultants involved. Progent's background in these special fields of information technology allows clients to execute critical projects within budget and on schedule. Progent's special remote engineering services include:

  • Call Center Expertise
    Progent's Help Desk support alternatives for businesses with environments based on Microsoft, Cisco, Mac OS X, or UNIX/Linux platforms include comprehensive Call Center outsourcing, virtual Help Desk support services, and Helpdesk process consulting. Progent's Call Center outsourcing support services are a convenient solution for businesses who lack the money or time to build and maintain an in-house Help Desk Call Center but who want quick response from a dependable Help Desk Call Center with professional telephone assistance as well as the ability to escalate complex tasks to advanced consultants.

    Progentís Virtual Help Desk is intended for larger companies and serves as a seamless supplement to your current Helpdesk organization. Progent's Virtual Help Desk Call Center can act as a an escalation resource for the most difficult network issues, or be available in hectic instances when your other support engineers are too busy.

    Progent's Call Center staff of seasoned network experts offers your customers in Yonkers or anywhere in the state of New York quick contact with a dependable technical support resource with substantial experience providing phone consulting and remote troubleshooting for computer environments powered by Windows, Cisco, Apple Mac, UNIX, or Linux technology. Progent's concentration is to earn the Help Desk the reputation as a key enabler of company performance, and Progent's policy is to fix and not just report network issues.

  • Business Applications Services: Education, Programming, and Problem Solving
    Progent's Applications Experts staff offers remote professional engineering support and training in key business application areas including ERP, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting expertise, custom programming, and education for Microsoft applications such as CRM, Project, Microsoft Office Word, and Microsoft Excel. To read additional information on Progent's consulting, programming, and training offerings, visit Progent's Business Application Experts Services.

  • Unified and Automated Administration of Hybrid Cloud Networks
    Microsoft System Center 2016 centralizes and automates the management of hybrid cloud networks by offering advanced integration with Windows Server 2016, Windows 10; seamless integration of mixed-OS environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded cloud support such as tighter integration with Intune for iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts offer world-class remote and on-premises expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist you to design and install a new deployment of System Center 2016, expand or tune your current one, migrate efficiently from a prior version of System Center, or debug your System Center environment.

  • Remote IT Infrastructure Monitoring Support
    Progent can deliver businesses in Yonkers, or anywhere in the state of New York, online hybrid network monitoring and reporting by providing Microsoft System Center 2016 Operations Manager (SCOM 2016) consulting services and System Center 2012 Operations Manager (SCOM 2012) support. Progent can adapt Operations Manager for your environment so your network maintenance is proactive rather than reactive. By uncovering potential problems before they cause full-scale emergencies, system monitoring can ward off stressful and costly network crises. Progent can also utilize system monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Sun Solaris, or Apple Mac networks, Windows networks, or environments based on a combination of platforms.
How Your Yonkers Business Can Contact Progent's Remote Service Experts
To contact Progent about urgent phone-based help with Windows, Apple Mac, or Linux environments, go to Progent's Nationwide Remote Help, phone 1-800-993-9400, or refer to Contact Progent. For businesses and new businesses in Yonkers or throughout the state of New York, Progent's phone-based network support specialists can provide expert and cost-effective IT support the instant your company needs it. More than 15 years of offering remote repair services has earned Microsoft Gold Partner status for Progent's consulting experts and has allowed Progent to develop world-class troubleshooting capability and to fine tune online connectivity technology to solve computer problems quickly while eliminating the expense and lost productivity that comes with in-person support visits.

Even if your Yonkers business works with a local independent consultant or employs a full time IT staff that can deal with common network problems, Progentís Microsoft certified consultants can provide an easy and seamless virtual expansion of your on-site resources for situations when your usual IT support personnel either lack the availability or the expertise to resolve unexpected system crises or particularly challenging integration problems.

Details of Progent's Online Network Services for Yonkers
Progent's online support, remote repair, network security consulting, and network administration services offer businesses in Yonkers or anywhere in the state of New York the greatest leverage for your support investment. Whether you require occasional telephone help and Internet-based troubleshooting or full-time Help Desk Call Center support and system administration, Progent's professionals can provide your organization world class IT support while permitting you to avoid the expense and hassle of maintaining a full-service in-house IT staff. Highlights of Progent's National Remote Support program include:

  • Fast Telephone Access to Microsoft Qualified Experts
    Progent's team of Microsoft-certified technicians can provide fast and affordable expertise to businesses in Yonkers and is also ideal for customers in geographic regions of New York that lack technicians with proven expertise supporting Microsoft's latest line of server technologies. All Progent phone support staff have at least 10 years of background supporting Microsoft solutions. As a Microsoft Gold Certified Partner support firm, Progent has the use of a wide range of Microsoft support utilities, service information, and continuing training.

  • By the Minute Billing to Reduce Expenses
    Progent provides remote support on a minute-by-minute basis, so you pay only for the support you receive. Progent asks for no minimum charge for online service and asks for no ongoing retainer for support services provided during normal business hours. This keeps you from facing big invoices for simple repairs.

  • Access to Cisco Network Architecture Professionals
    Progent's certified experts for Cisco offers access to authorized specialists who have experience in planning, deploying, and managing networking environments based on Cisco technology. Progent can offer a Cisco Certified Internetwork Expert or CCNP to show you how to build fast, high-availability, and secure connectivity for local and remote networking.

  • Application Experts Consulting
    Progent's basic consulting services consist of system integration, Microsoft Exchange expertise, network security design, and Help Desk outsourcing support. Progent's Application Experts Team can provide in-depth consulting expertise in specific business applications. Support offered by the Application Experts Team covers:
    Dynamics GP Support and Programming
    MS Project Support
    Microsoft Office Excel and Office 365 Excel Consulting and Application Development
    Office Word and Microsoft Office 365 Word Expertise
    BI Reporting Development and Troubleshooting
    UNIX, Linux and Solaris Help
    Microsoft SQL 2016 Software Design and SQL Server 2014 Application Programming and Debugging
    Oracle Management and Application Programming
    MySQL Project Management and Software Programming
    Apple Mac Consulting
    Amazon Marketplace Web Service Application Development

    By offering a convenient centralized source for IT generalists and application experts, Progent can deliver timely, cost-effective, and comprehensive information technology solutions that meet the specific requirements of your company.

  • Sophisticated Remote Connectivity Tools
    Protected online access permits Progent's support experts to see precisely what your users see. This makes it possible to produce fast solutions to problems that could otherwise require an expensive onsite service call. Sophisticated online connectivity software and expert technicians together allow Progent to repair most IT problems rapidly and economically. Progent is a pioneer in offsite support and remote system analysis.

  • Compatibility with Popular VPN Gateways
    Progent can provide safe Virtual Private Network access for gateways from leading VPN providers including Microsoft, Cisco, Sonicwall and CheckPoint. Secure VPN remote access allows the engineers at Progent's Technical Response Center to access your system remotely without weakening network security.

  • 24x7 Support for High Network Uptime
    For offices with vital applications, Progent offers optional 24x7 remote technical services. Used in conjunction with automated 24x7 network monitoring based on MS System Center Operations Manager, this service can help produce high system uptime.

  • Help Desk Services
    Progent's Help Desk Call Center services are designed specifically for budget-constrained offices whose workers need immediate access to a Help Desk Call Center with effective phone support and full escalation ability.

What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Gold Certified Partner support company and Progent's number of employees, range of IT expertise, refined remote support software, and familiarity with corporate IT enable businesses to escape the pitfalls of excessive reliance on smaller service firms, individual freelance consultants, or limited in-house resources.

Progent stands out by providing:

  • In-depth Knowledge of Microsoft's Entire Line of Server Platforms
    Progent can provide in-depth expertise for Microsoftís leading server products with services that include Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 planning and integration consulting, Microsoft Windows Server 2008 upgrades, Windows 2003 Server upgrades, Microsoft Exchange Server 2016 planning and deployment, Exchange 2013 integration, Microsoft Exchange 2010 Server support, Exchange Server 2007 and Microsoft Exchange 2003 Server migration, plus Microsoft SQL Server 2016 integration, SQL Server 2014 consulting support, and SQL Server 2012 maintenance.

  • Value Pricing
    Progent's pricing policy is to bill for remote service and in-person help per minute. Consequently, you are invoiced exclusively for delivered services. Progent does not demand a more expensive rate for off-hours or priority service, and within California or in areas where Progent provides on-premises service, Progent does not charge for travel except for emergency calls where on-site time is less than four hours. Also, Progent imposes no minimum charge and asks no monthly commitment for services provided during regular working hours. Many service firms demand substantial minimum payments or charge for every fifteen minutes or longer. Progent's one-minute granularity does away with large invoices for fast solutions so you won't be tempted to permit simple problems to stay unaddressed.

  • Complete Documentation of IT Services
    Progent has developed a sophisticated service reporting system that records and formats complete documentation for all delivered services. Unlike some independent consultants or small service organizations who offer scant documentation or specifics of services performed, each service delivered by Progent is accompanied by comprehensive documentation. Each Progent consultant has access to the service reports transmitted by every consultant to every client. The practice of detailing and archiving service records allows more efficient support and avoids a variety of common problems such as when a support client is virtually held captive to a consultant who refuses to release vital service information.

  • Remote Server Monitoring with MS System Center Operations Manager
    Progent is one of the few support firms to provide round-the-clock system tracking services based on Microsoft Operations Manager. Microsoft System Center Operations Manager causes your network maintenance to be proactive instead of reactive. By anticipating potential issues before they cause downtime, network monitoring can save your information network from painful and costly service disruptions.
How Does Our Company Start Getting Online Computer Help from Progent?
To initiate Progent's online help services or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network help, visit Immediate Technical Support.















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