Immediate Remote Technical Support for Yonkers Networks
Fast Remote Consulting for Yonkers NetworksFor businesses located in Yonkers or anywhere in New York, Progent provides online technical support for computer systems based on Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft qualified professionals have provided remote support to businesses in every state in the U.S. (Refer to recommendations from Progent's customers.) Progent also offers the expertise of Cisco CCIE engineers to solve challenging networking problems, as well as the assistance of CISA and CISSP-accredited security engineers to help with high-level security architecture and troubleshooting issues.

Progent's remote technical support experts offer exceptional leverage because they possess the real-world background and have access to the sophisticated technology required to resolve most information system issues rapidly. Efficient support reduces immediate expenses because solutions require minimal chargeable consulting minutes. Remote support also avoids the expense of sending a consultant to your site. Your organization saves even more with indirect costs by minimizing or eliminating network outages and associated losses resulting from business disruption, upset customers and vendors, idle employees, and de-focused management. Progent's extensive remote consulting experience is particularly important for organizations that depend on public clouds for vital infrastructure or applications like Azure, Amazon AWA, or Office 365 Exchange Online, where onsite tech support may not be useful.

Progent's pricing model for remote support is structured to leverage your IT service dollar. Progent bills by the minute for telephone-based consulting, so you owe exclusively for the services that you receive. Unlike typical remote service companies, Progent imposes no startup fee or minimum job duration. Progent's one-minute billing unit and simple policy for pricing eliminate scenarios where fast repairs manage to turn into major tabs. Progent's penchant for disposing of problems quickly means your business spends less money.

Progent's Online Consulting and Troubleshooting Services
Over the years, Progent has fine tuned a set of optimized technologies and field-tested processes which permit the maximum level of effectiveness for online engineering help and repair for IT systems of all sizes. Progent provides protected VPN support for gateways from multiple popular sources such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity allows the experts of Progent's online support team to link to your company's system remotely without violating network security.

Progent's sophisticated customer support reporting system stores thorough histories for the service that Progent's customers have received. Progent's team engineers have access to the records of support rendered to each Progent customer by any engineer. This history of anomalies and fixes is structured as a quickly exploitable internal knowledge base that allows Progent's remote support professionals to share their knowledge company-wide to make sure that the effectiveness of Progent's support services grows over time. Progent's high-level certifications and working associations with key technology companies such as Cisco and Microsoft make available other extensive technical databases and allow fast access to manufacturers' in-house support staff with the result that Progent's online service specialists can arrive at optimal solutions in the least time.

Online support services available from Progent to clients in Yonkers and throughout the state of New York include:

ProSight Flat-rate Managed Services for Small and Mid-size Organizations
Progent offers a selection of affordable, fixed-price managed services intended to allow small and medium-size businesses to benefit from the same advanced IT solutions used by many of the industry's leading enterprises. Progent's ProSight suite of outsourced network management services covers all key aspects of information technology including email content filtering, security and compliance, automated backup/recovery, infrastructure management, virtual server hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes cutting edge behavior-based analysis technology to guard endpoints and physical and virtual servers against modern malware assaults such as ransomware and email phishing, which routinely escape legacy signature-matching AV tools. ProSight ASM protects on-premises and cloud-based resources and offers a single platform to manage the entire threat lifecycle including filtering, detection, mitigation, remediation, and post-attack forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Exchange Filtering
    Progent's ProSight Enhanced Security Protection managed services offer affordable multi-layer protection for physical servers and virtual machines, workstations, smartphones, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and reacting to security assaults from all vectors. ProSight ESP delivers two-way firewall protection, penetration alarms, device control, and web filtering through leading-edge technologies incorporated within one agent accessible from a unified control. Progent's data protection and virtualization consultants can help your business to plan and configure a ProSight ESP deployment that meets your organization's specific needs and that allows you prove compliance with government and industry data protection standards. Progent will help you define and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that require urgent attention. Progent's consultants can also help your company to set up and test a backup and disaster recovery system like ProSight Data Protection Services so you can recover quickly from a potentially disastrous security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services provide small and mid-sized businesses an affordable and fully managed solution for reliable backup/disaster recovery. For a low monthly rate, ProSight DPS automates your backup processes and allows rapid restoration of critical data, apps and VMs that have become unavailable or corrupted as a result of component failures, software glitches, disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, plus Hyper-V and VMware images. Important data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's BDR specialists can deliver advanced expertise to configure ProSight Data Protection Services to be compliant with regulatory standards such as HIPPA, FIRPA, and PCI and, when necessary, can help you to recover your business-critical information. Read more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the technology of top information security vendors to deliver web-based management and world-class protection for your email traffic. The hybrid structure of Email Guard managed service integrates a Cloud Protection Layer with an on-premises security gateway device to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based malware. Email Guard's cloud filter serves as a preliminary barricade and blocks most unwanted email from making it to your network firewall. This reduces your exposure to external threats and saves network bandwidth and storage. Email Guard's onsite security gateway device provides a further level of analysis for inbound email. For outgoing email, the on-premises gateway provides anti-virus and anti-spam protection, protection against data leaks, and email encryption. The onsite gateway can also help Microsoft Exchange Server to monitor and protect internal email traffic that originates and ends within your corporate firewall. For more details, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized businesses to map, monitor, enhance and troubleshoot their networking hardware such as routers, firewalls, and load balancers plus servers, endpoints and other devices. Using state-of-the-art RMM technology, ProSight WAN Watch makes sure that network diagrams are always updated, captures and manages the configuration of virtually all devices connected to your network, tracks performance, and generates alerts when issues are detected. By automating time-consuming management processes, WAN Watch can knock hours off common chores like making network diagrams, expanding your network, finding devices that need important software patches, or isolating performance problems. Learn more details about ProSight WAN Watch network infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management techniques to keep your IT system running efficiently by tracking the health of critical computers that drive your business network. When ProSight LAN Watch uncovers an issue, an alarm is sent automatically to your specified IT staff and your Progent engineering consultant so any potential issues can be resolved before they have a chance to disrupt your network Find out more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a secure fault tolerant data center on a fast virtual machine host configured and maintained by Progent's network support professionals. Under Progent's ProSight Virtual Hosting service model, the customer owns the data, the operating system platforms, and the applications. Because the system is virtualized, it can be ported immediately to a different hardware environment without a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, retrieve and protect information related to your IT infrastructure, procedures, business apps, and services. You can instantly find passwords or IP addresses and be warned automatically about upcoming expirations of SSLs ,domains or warranties. By updating and organizing your IT documentation, you can save as much as 50% of time spent looking for vital information about your network. ProSight IT Asset Management includes a common repository for holding and collaborating on all documents required for managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and associating IT information. Whether youíre planning improvements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the knowledge you require the instant you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost way for small and medium-size businesses to obtain an objective evaluation of the overall health of their IT system. Based on some of the top remote monitoring and management platforms in the industry, and supervised by Progent's certified group of information technology experts, ProSight Network Audits help you see how well the deployment of your essential infrastructure devices adhere to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant benefits such as a cleaner Active Directory system. Both also come with one year of cutting-edge remote network monitoring and management. Benefits can include lower-cost management, better compliance with data security regulations, more efficient utilization of network resources, faster troubleshooting, more dependable backup and recovery, and less downtime. Read more about ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service built around a brief phone discussion with a Progent backup/recovery expert. The interview is intended to assess your company's ability either to block or recover rapidly from a ransomware attack. Progent will consult with you personally to collect information concerning your existing security profile and backup system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can apply best practices to deploy a cost-effective security and backup/recovery system that meets your business needs. For more information, visit The ProSight Ransomware Preparedness Report.

Special Consulting Programs Available from Progent
Progent offers the services of world-class remote consulting experts for special information technology projects. Billing charges for longer-term development or consulting tasks are determined based on the level of expertise of the engineers assigned. Progent's experience with these special areas of computer technology enables customers to complete critical initiatives economically and on time. Progent's special remote consulting services include:

  • Help Desk Support
    Progent's Call Center programs for companies with networks that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux products include full-service Help Desk Call Center outsourcing, virtual Help Desk support services, and Call Center operations consulting. Progent's Call Center outsourcing services are a convenient solution for organizations who don't have the money or time to support an in-house Call Center but who require quick access to a reliable Call Center with professional telephone support as well as the technical depth to escalate complex tasks to high-level engineers.

    Progentís Virtual Help Desk Call Center is intended for larger businesses and operates as a seamless extension of your current Help Desk organization. Progent's Virtual Help Desk can operate as a an escalation alternative for complex technical issues, or be ready in hectic situations when your regular resources are overwhelmed.

    Progent's Help Desk staff of seasoned information technology experts offers your workers in Yonkers or anywhere in the state of New York quick communication with a reliable support resource with years of background delivering phone help and remote diagnostics for networks powered by Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's mission is to give the Help Desk recognition as a major enabler of company success, and Progent's goal is to resolve rather than simply track IT issues.

  • Applications Services: Training, Custom Programming, and Troubleshooting
    Progent's Applications Consulting Team provides online and in-depth engineering support and education in special business application areas such as Enterprise Requirements Planning, MRP, custom financial systems, and CRM. Progent also offers consulting, programming, and training for popular Microsoft business applications including Microsoft CRM, MS Project, Microsoft Office Word, and MS Excel. To find out additional information about Progent's consulting, programming, and training services, refer to Progent's Applications Experts Team.

  • Unified and Automated Management of Hybrid Cloud Networks
    System Center 2016 centralizes and automates the management of hybrid cloud environments through comprehensive support for Windows Server 2016, Windows 10 clients; seamless management of multi-OS environments that include various Linux distributions, Hyper-V and VMware; and expanded cloud support including closer integration with Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consultants offer world-class remote and onsite expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist you to design and configure a new implementation of Microsoft System Center 2016, expand or tune an existing one, upgrade smoothly from a prior release of System Center, or debug your System Center solution.

  • Online IT Infrastructure Monitoring and Reporting Services
    Progent can deliver organizations in Yonkers, or anywhere in the state of New York, online IT infrastructure monitoring by providing Microsoft System Center Operations Manager (SCOM 2016) consulting services and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can customize SCOM to fit your business so that your network maintenance is proactive rather than reactive. By uncovering looming problems before they grow into network outages, proactive monitoring can ward off disruptive and costly network crises. Progent can also assist with server and infrastructure monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft systems, or systems powered by a combination of OS platforms.
How Your Yonkers Company Can Contact Progent's Online Technical Support Professionals
To get in touch with Progent about emergency online expertise with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX environments, go to Progent's Urgent Online Support, phone 1-800-993-9400, or see Contact Progent. For companies and startups in Yonkers or throughout the state of New York, Progent's phone-based network support specialists are ready to provide effective and affordable IT help the instant your organization needs it. More than a decade of delivering remote technical assistance has led to Microsoft Partner certification for Progent's consultants and has allowed Progent to acquire high-end troubleshooting capability and to refine remote connectivity tools to fix IT problems quickly while eliminating the expense and lost productivity that comes with on-site service visits.

Even if your Yonkers company relies on a local freelance consultant or employs a full time IT staff that know how to deal with typical computer problems, Progentís Microsoft certified consultants are available to provide a convenient and seamless remote expansion of your local resources in cases when your usual service personnel either lack the time or the expertise to fix unexpected network emergencies or particularly complex integration problems.

Advantages of Progent's IT Support for Organizations in Yonkers
Progent's online support services allow your Yonkers business to experience the benefits of immediate, expert network support without the cost of maintaining a full-time IT organization. Your information system will acquire greater business worth by becoming more available, efficient, and protected. Benefits to your company include:

  • Convenient remote extension of your local support resources
    With most offices in Yonkers or anywhere in New York, local network service resources, whether made up of freelance consultants or an internal maintenance staff, can solve the majority of network issues. However, major troubles might occur when local resources are overstretched or unavailable, and some problems may be associated with IT products that is beyond the scope of your local support technicians. In these cases, Progent's on-call support professionals offer an easy, quick, and economical solution to supplement your local help and to transfer valuable information to increase your capability to deal with downstream issues locally.

  • Less Reliance on Freelance Consultants
    For network maintenance, smaller businesses commonly depend on individual freelance service providers. Although independent consultants carry less overhead than big service firms and can afford to charge lower rates, they are occasionally stretched too thin, making it difficult to respond quickly to urgent situations. If a freelance consultant is busy with another customer, ill, on a trip, or in training, the absence of reserve personnel may require your business to go without assistance during an emergency. As your network expands, network downtime and trouble with vital software are more costly. The money you thought you were saving on a freelancer can be eaten up quickly by lost productivity. Progent provides an on-call source of backup service expertise to make sure your IT system remains up and running.

  • Create a Scalable Basis for Seamless Growth
    Businesses typically begin with an information architecture created on a modest budget. Lacking a robust infrastructure, band-aid fixes can get piled onto a shaky foundation. When a company grows, reliability and expandability issues can impede the success of the organization. These poorly designed environments require proper assessment, intelligent long-term planning, and wide technical expertise to evolve to a system infrastructure able to provide the solid foundation to handle current business demands and ease future expansion.

  • Interact with Problem Solvers Instead of Product Sellers
    Smaller organizations require guidance and technical education to negotiate an ever more complicated maze of product options available for accelerating business growth and enhancing productivity. Businesses hardly need a network consultant who is attempting to sell a specific vendor's products. Network support and product sales can result in a scenario where the proposed solution is built around a profitable technology instead of the true needs of a business. Progent eliminates these conflicts by offering just services rather than products. This enables Progent to align IT expertise with the best interests of customers.

What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Partner consulting firm and Progent's staff size, range of IT background, fine tuned remote support software, and understanding of enterprise networking enable offices to avoid the limitations associated with exclusive reliance on smaller service firms, individual freelance consultants, or over-stretched in-house IT help.

Progent adds value by offering:

  • Certified Expertise in Microsoft's Full Family of Server Platforms
    Progent offers in-depth support for Microsoftís powerful server products with services that include Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server planning and integration help, Microsoft Windows Server 2008 R2 migration, Microsoft Windows Server 2003 upgrades, Microsoft Exchange 2016 Server migration, Microsoft Exchange 2013 consulting, Exchange 2010 Server maintenance, Exchange Server 2007 and Exchange Server 2003 migration, plus SQL Server 2016 integration and development, Microsoft SQL Server 2014 support, and SQL Server 2012 management support.

  • Value Pricing
    Progent's pricing model is to charge for online service and on-site visits per minute. As a result, you pay only for received services. Progent does not demand a higher rate for off-hours or emergency service, and inside California or in regions where Progent provides on-site service, Progent does not bill for travel time except for urgent calls where on-site work is less than four hours. Also, Progent applies no service activation fee and requires no retainer for support services delivered during normal working hours. Many service firms demand substantial minimum fees or charge for every fifteen minutes or longer. Progent's fine granularity avoids big bills for quick solutions so you won't be tempted to permit minor problems to stay unaddressed.

  • Complete Documentation of Delivered Services
    Progent has created a sophisticated support reporting system that stores and organizes complete documentation for all delivered services. Unlike many freelance consultants or small service organizations who provide scant documentation or details of services done, each service delivered by Progent is tracked by full documentation. Every Progent consultant has use of the service reports transmitted by every consultant to every customer. The practice of documenting and organizing support records allows more efficient support and eliminates a slew of common misfortunes such as when a support customer is effectively held hostage to a consultant who wonít let go of vital service information.

  • 24x7 Server Monitoring with MS Operations Manager
    Progent is one of the only support companies to provide round-the-clock system tracking services based on Microsoft System Center Operations Manager. MS Operations Manager allows your computer maintenance to be proactive rather than reactive. By anticipating possible problems before they result in downtime, network monitoring can save your IT network from painful and costly service disruptions.
How Does My Business Begin Getting Online Technical Support from Progent?
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT help, go to Immediate Online Support.















© 2002- 2018 Progent Corporation. All rights reserved.