Even if your Yonkers company has a local freelance consultant or maintains a full time organization that know how to handle typical network issues, Progent’s Microsoft and Cisco certified engineers offer an easy and transparent virtual expansion of your on-site resources for situations when your regular IT support personnel either don't have the availability or the knowledge to solve sudden system emergencies or particularly challenging integration projects.

Features of Progent's Remote Network Support for Yonkers
Progent's online support, remote troubleshooting, system security consulting, and network administration services give small businesses in Yonkers or throughout the state of New York the greatest leverage for your IT investment. Whether you require one-time telephone help and remote network repair or ongoing Help Desk outsourcing support and network management, Progent's professionals can provide your organization enterprise-level IT support while allowing you to avoid the expense and administration overhead of running a large in-house IT staff. Key features of Progent's National Remote Support services include:

• Fast Phone Access to Microsoft Certified Professionals
  Progent's staff of Microsoft-certified engineers can provide immediate and affordable expertise to small offices in Yonkers and is also ideal for networks in geographic regions of New York that have a limited supply of consultants with proven experience supporting Microsoft's latest family of server technologies. All Progent engineers have over 10 years of background supporting Microsoft products. As a Microsoft Gold Certified Partner support firm, Progent has the use of a broad selection of Microsoft support tools, service information, and on-going training.

• Per Minute Billing to Reduce Costs
  Progent offers remote support on a per-minute basis, so you are billed only for the support you receive. Progent requires no minimum charge for phone help and requires no monthly subscription fee. This keeps you from facing big bills for quick fixes.

• Access to Cisco Certified Network Infrastructure Specialists
  As a Registered Partner for Cisco, Progent offers the services of authorized professionals with experience in designing, implementing, and supporting networking solutions based on Cisco technology. Progent can provide a CCIE or Cisco Certified Network Professional to help you create fast, high-availability, and protected infrastructure for local and remote networking.

• Application Experts Team
  Progent's basic consulting offerings consist of system integration, MS Exchange Server expertise, system security design, and Help Desk Call Center support. Progent's Application Experts Team can provide in-depth consulting support in specific application areas. Help available from the Application Experts Group covers:
  • Microsoft Dynamics Great Plains Support and Customization
  • Microsoft Customer Relationship Management Consulting
  • Microsoft Office Project Training
  • Microsoft Office Excel Consulting
  • MS Word Consulting
  • Crystal Reports, Microsoft Access, and FRx Custom Reports
  • UNIX, Linux and Sun Solaris Help
  • Apple Mac Help
  By providing a convenient centralized resource for IT generalists and specialists, Progent can tailor fast, cost-effective, and comprehensive IT solutions that address the unique needs of your business.

• Advanced Remote Connectivity Tools
  Protected remote connectivity permits Progent's service experts to observe precisely what your customers see. This makes it easier to produce fast solutions to problems that might otherwise require an expensive personal visit. State-of-the-art online connectivity tools and expert engineers together enable Progent to resolve most IT issues quickly and economically. Progent is a pioneer in offsite troubleshooting and automated system analysis.

• Support for Leading VPN Gateways
  Progent supports safe Virtual Private Network connectivity for gateways from leading VPN vendors including Microsoft, Cisco, Sonicwall and Checkpoint. Protected VPN remote access enables the engineers at Progent's Technical Response Center to access your network remotely without jeopardizing network security.

• Round-the-Clock Service for Maximum System Availability
  For small businesses with line-of-business applications, Progent offers 24x7 remote technical services. Combined with automated 24x7 server monitoring based on Microsoft Operations Manager, this service can help produce high network availability.

• Help Desk Services
  Progent's Help Desk outsourcing programs are designed specifically for budget-constrained small companies whose workers need immediate recourse to a Help Desk service with expert phone support and full escalation ability.

Advantages of Progent's Network Help for Small Offices in Yonkers
Progent's online support services allow your City# small company to have the advantages of timely, world-class IT support without the cost of maintaining a full-time IT staff. Your information system will derive added business value by being more available, efficient, and protected. Benefits to your company include:

• Seamless remote extension of your local support resources
  For most small offices in Yonkers or anywhere in New York, local network service providers, whether made up of outside consultants or an in-house maintenance staff, can solve the majority of network problems. On the other hand, IT crises sometimes occur when local support personnel are overstretched or unavailable, and some problems may be associated with IT products that is beyond the scope of your usual service technicians. In these instances, Progent's online support experts offer a convenient, fast, and affordable way to augment your local help and to convey valuable information to improve your ability to deal with downstream problems locally.

• Less Reliance on Individual Service Providers
  For IT maintenance, small offices commonly depend on individual freelance service providers. Although independent service people have smaller internal costs than larger support organizations and can afford to charge marginally less, they are often overbooked, making it impossible to respond rapidly to urgent situations. If a freelance service provider is busy with another client, sick, on a trip, or in class, the lack of backup help may require your business to go without assistance during an emergency. As your company expands, network unavailability and problems with vital software become more expensive. The budget you thought you were conserving on a freelancer can be eaten up quickly by lost productivity. Progent offers a ready source of reserve service expertise to insure your IT system remains available.

• Build a Solid Foundation for Seamless Growth
  New organizations often start with an IT architecture implemented on a shoestring budget. Without a proper infrastructure, band-aid repairs often get thrown on top of a shaky foundation. As a company grows, stability and scalability problems can impede the success of the organization. Such badly built environments require careful analysis, intelligent strategic planning, and wide IT knowledge to evolve to a network architecture able to offer the stable foundation to meet vital business requirements and facilitate future expansion.

• Work with Problem Solvers Instead of Technology Vendors
  Small organizations need guidance and technical education to negotiate an increasingly complicated array of technology alternatives available for promoting business success and enhancing productivity. They hardly need a network engineer who is attempting to resell a specific vendor's products. IT consulting and product sales can result in a situation where the recommended solution is designed around a predetermined technology instead of the genuine requirements of a client. Progent eliminates these dilemmas by offering just services instead of products. This enables Progent to match technical consulting with the real needs of clients.

What Makes Progent Different from Other Support Organizations?
Progent is a Microsoft Gold Partner support company and Progent's staff size, range of technical experience, fine tuned support tools, and familiarity with enterprise networking enable small offices to avoid the limitations associated with exclusive reliance on smaller service organizations, independent freelance service providers, or over=stretched internal IT help.

Progent stands out by providing:

• In-depth Knowledge of Microsoft's Complete Family of Servers
  Progent can provide world-class support for Microsoft’s powerful server products with services such as Microsoft Windows Server 2003 integration, Microsoft Windows 2000 migration, Microsoft Windows NT Server upgrades, Microsoft Exchange 2003 Server help, Microsoft Exchange 5.5 Server and Exchange Server 2000 migration, and SQL Server expertise.

• Best Practices
  Progent’s staff of Microsoft and Cisco qualified consultants average more than a decade of hands-on professional experience, in the trenches of network service, executing a wide range of technical projects for a large mix of clients. Each Progent support professional shares a proven set of personal best practices which are combined into company-wide best practices standards that Progent instills in its support staff. This guarantees that you get not only world-class technical capability, but also a consultant with proven approaches for applying technical knowledge to solve actual network problems quickly.

• Value Pricing
  Progent's pricing model is to charge for online service and on-site help by the minute. Consequently, you pay just for delivered support. Progent does not demand a more expensive rate for off-hours or urgent service, and within California or in areas where Progent provides in-person service, Progent does not charge for travel except for urgent calls where on-site work is less than 4 hours. In addition, Progent imposes no minimum fee and requires no retainer. Many service organizations demand substantial minimum payments or charge for each quarter hour or longer. Progent's small granularity avoids big bills for quick repairs so you won't be forced to permit less critical problems to fester.

• Complete Documentation of Delivered Services
  Progent has developed a sophisticated support reporting system that records and organizes complete documentation for all delivered support activities. Unlike some independent consultants or small service firms who provide minimal documentation or specifics of services performed, each service delivered by Progent is accompanied by comprehensive documentation. Every Progent staff member has use of the service documentation sent by each staff member to every client. The practice of detailing and organizing service activity results in more effective support and eliminates a variety of typical problems such as when a service customer is virtually held captive to a consultant who won’t let go of vital service information.

• Knowledge Transfer
  Progent is committed to knowledge transfer from Progent's consultants to customers. By teaching customers to deal with technical issues that are within their scope, Progent can concentrate on delivering high-value services where Progent faces little competition. Businesses who utilize familiar independent service providers or who maintain in-house support personnel benefit when Progent transfers knowledge about new technology and proven methodologies to make their IT environments more reliable, secure, and efficient.

• 24x7 Server Monitoring with Microsoft Operations Manager
  Progent is one of the few IT service firms to offer round-the-clock network monitoring services powered by Microsoft Operations Manager. MOM allows your computer maintenance to be proactive rather than reactive. By revealing potential issues before they result in lost productivity, network monitoring can keep your information network from painful and expensive availability disruptions.

How Does Our Company Begin Getting Online Technical Help from Progent?
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support programs, contact Progent at 888-412-5546 or send email to information@progent.com. If you have an urgent need for network help, go to Immediate Urgent Support.