Fast and Affordable Remote Troubleshooting for Yonkers IT Networks
Urgent Online Help for Yonkers SystemsFor businesses located in Yonkers or anywhere in the state of New York, Progent offers online support for networks powered by Microsoft, Cisco, macOS and OS , or Linux platforms. Progent's Microsoft qualified professionals have delivered remote troubleshooting to companies in every state in the United States. (Check out testimonials from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE-qualified network specialists to help with complex networking issues, plus the assistance of CISA and CISM-accredited security engineers to help with high-level security architecture and diagnostic jobs.

Progent's remote technical support experts offer excellent leverage because they have the real-world background and are equipped with the advanced tools required to resolve the majority of network issues quickly. This lowers immediate expenses since solutions use up fewer billable minutes. Online help also avoids the expense of dispatching a consultant to your location. Your company saves even more in incidental expenses by minimizing or eliminating network outages and associated costs resulting from business discontinuity, upset clients, unproductive workers, and distracted executives. Progent's advanced remote technical support experience is particularly important for businesses that are dependent on public clouds for critical network infrastructure or applications like Microsoft Azure, Amazon Web Service, or Office 365 Exchange Online, where on-premises tech support may not be useful.

Progent's billing model for remote support is designed to leverage your network support investment. Progent charges per minute for phone assistance, so you pay exclusively for the support that you receive. In contrast to typical online service companies, Progent asks for no service activation surcharge or minimum payments. Progent's one-minute billing unit and simple model for billing save you from situations where speedy. minor fixes somehow turn into big tabs. Progent's skill at solving technical issues efficiently means you spends less cash.

Progent's Online Consulting and Troubleshooting Expertise
Over time, Progent has refined an arsenal of customized tools and proven methodologies that permit the highest degree of effectiveness for online help and troubleshooting for computer systems of any size. Progent offers protected Virtual Private Network support for VPN gateways from multiple leading vendors including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity permits the engineers of Progent's Technical Response Center to interface to your company's network without compromising network security.

Progent's proven customer support reporting application stores comprehensive documentation for the support that Progent's customers have received. Progent's authorized engineers have the benefit of the specifics of support rendered to each Progent customer by every engineer. This archive of issues and resolutions is stored as a quickly retrievable support knowledge base that enables Progent's online technical professionals to share their experiences with the whole team to ensure that the value of Progent's technical support grows daily. Progent's high-level certifications and close associations with key industry leaders such as Cisco and Microsoft open up other vast technical support knowledge bases and allow fast response from vendors' internal product engineers so Progent's online consulting specialists can find optimal solutions in the least time.

Remote technical support services provided by Progent to companies in Yonkers and anywhere in the state of New York include:

Progent's ProSight Flat-rate Managed IT Services for Small and Medium Size Businesses
Progent provides a family of affordable, flat-rate services designed to enable small and mid-size organizations to benefit from the same cutting-edge technology used by many of the world's leading corporations. The ProSight suite of IT management outsourcing services covers all key aspects of information technology such as email protection, behavioral-based threat defense, automated backup/recovery, infrastructure monitoring and management, VM cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates next generation behavior analysis tools to guard endpoint devices as well as servers and VMs against modern malware assaults such as ransomware and email phishing, which easily get by traditional signature-based AV tools. ProSight Active Security Monitoring safeguards on-premises and cloud resources and offers a unified platform to address the complete malware attack lifecycle including blocking, detection, containment, cleanup, and forensics. Key features include one-click rollback with Windows VSS and real-time system-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection (ESP) services offer affordable multi-layer security for physical and virtual servers, workstations, mobile devices, and Microsoft Exchange. ProSight ESP uses contextual security and advanced heuristics for continuously monitoring and responding to security assaults from all attack vectors. ProSight ESP provides firewall protection, intrusion alarms, device control, and web filtering via cutting-edge tools incorporated within one agent managed from a unified control. Progent's data protection and virtualization consultants can help you to design and implement a ProSight ESP deployment that meets your company's specific requirements and that allows you prove compliance with legal and industry information protection regulations. Progent will assist you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that require immediate action. Progent can also help you to set up and test a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services offer small and medium-sized organizations a low cost end-to-end solution for secure backup/disaster recovery (BDR). For a fixed monthly price, ProSight Data Protection Services automates and monitors your backup activities and enables fast restoration of vital data, apps and virtual machines that have become unavailable or corrupted as a result of hardware failures, software glitches, disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images. Important data can be backed up on the cloud, to a local device, or to both. Progent's backup and recovery specialists can deliver world-class expertise to configure ProSight DPS to to comply with government and industry regulatory standards like HIPPA, FIRPA, and PCI and, when necessary, can assist you to recover your business-critical data. Find out more about ProSight Data Protection Services Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the infrastructure of leading data security companies to deliver web-based management and world-class protection for all your email traffic. The hybrid structure of Email Guard managed service combines cloud-based filtering with an on-premises security gateway appliance to provide complete defense against spam, viruses, Dos Attacks, DHAs, and other email-based threats. The cloud filter acts as a first line of defense and keeps most unwanted email from making it to your security perimeter. This decreases your vulnerability to external threats and saves system bandwidth and storage space. Email Guard's onsite gateway device adds a further layer of analysis for inbound email. For outbound email, the on-premises gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also assist Microsoft Exchange Server to track and safeguard internal email that stays inside your security perimeter. For more details, see Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for small and mid-sized organizations to map out, track, optimize and debug their connectivity hardware such as routers, firewalls, and access points as well as servers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network maps are always updated, captures and manages the configuration of almost all devices on your network, monitors performance, and generates alerts when issues are detected. By automating complex network management processes, ProSight WAN Watch can knock hours off ordinary tasks like network mapping, expanding your network, finding appliances that require critical updates, or identifying the cause of performance issues. Find out more details about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management techniques to help keep your network running at peak levels by checking the health of vital computers that drive your business network. When ProSight LAN Watch uncovers a problem, an alarm is transmitted immediately to your specified IT management personnel and your Progent engineering consultant so that any potential issues can be resolved before they can impact productivity Learn more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a secure Tier III data center on a fast virtual machine host set up and managed by Progent's IT support professionals. With the ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system platforms, and the apps. Since the system is virtualized, it can be moved easily to a different hardware environment without a lengthy and technically risky configuration process. With ProSight Virtual Hosting, you are not tied a single hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, retrieve and protect data related to your IT infrastructure, processes, business apps, and services. You can quickly locate passwords or serial numbers and be alerted about impending expirations of SSL certificates ,domains or warranties. By updating and organizing your IT documentation, you can save up to 50% of time thrown away searching for critical information about your IT network. ProSight IT Asset Management includes a common location for holding and collaborating on all documents related to managing your business network such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and associating IT information. Whether youíre making enhancements, doing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the information you require when you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable alternative for small and medium-size businesses to get an unbiased evaluation of the overall health of their information system. Powered by a selection of the leading remote monitoring and management tools in the industry, and supervised by Progent's world-class team of information technology professionals, ProSight Network Audits show you how closely the deployment of your core network devices adhere to leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver immediate benefits such as a more manageable Active Directory system. Both also include one year of cutting-edge remote network monitoring and management. Advantages can include lower-cost network management, better compliance with information security standards, more efficient utilization of network resources, faster troubleshooting, more reliable backup and restore, and higher availability. See more information about Progent's ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service built around a phone discussion with a Progent information assurance expert. The fact-finding interview is intended to help evaluate your company's ability to stop or recover rapidly from a ransomware incident. Progent will work with you personally to gather information about your existing security profile and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow best practices to build an efficient AV and backup environment that aligns with your company's requirements. For more information, visit The ProSight Ransomware Preparedness Report Service.

Special Consulting Services Offered by Progent
Progent can provide the skills of world-class remote consulting professionals for contract information technology programs. Progent's charges for longer-term consulting projects are determined according to the level of expertise of the consultants assigned. Progent's background in these special areas of information technology allows clients to execute critical initiatives within budget and on schedule. Progent's project-based remote engineering solutions include:

  • Help Desk Call Center Support
    Progent's Help Desk support programs for companies with networks that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux products include full-service Help Desk Call Center outsourcing, virtual Help Desk services, and Help Desk consulting. Progent's Call Center outsourcing support services are well suited for companies who don't have the budget to build and maintain an in-house Call Center but who want quick access to a reliable Help Desk with proficient telephone support as well as the technical depth to escalate the most challenging tasks to high-level consultants.

    Progent's Help Desk Call Center consulting support can guide you in building an effective new Help Desk or enhancing your established organization, identifying or modifying Call Center software products to meet the special needs of your business, or adding temporary phone support personnel to work with your internal Call Center resources during demanding scenarios like software transitions, mass updates, or installing new applications.

    Progent's Call Center staff of veteran network professionals gives your clients in Yonkers or anywhere in the state of New York rapid contact with a large support group with substantial experience delivering telephone-based help and online troubleshooting for IT systems based on Windows, Cisco, macOS and OS X, UNIX, or Linux products. Progent's concentration is to earn the Help Desk recognition as a crucial enabler of company success, and Progent's aim is to fix and not merely document technical problems.

  • Business Applications Support: Education, Programming, and Troubleshooting
    Progent's Applications Consulting Team offers remote advanced engineering expertise and training in special business application areas that include ERP, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also can deliver consulting, programming, and education for Microsoft applications such as CRM, Microsoft Project, Office 365 Word, and Office 365 Excel. For more information on Progent's expertise, programming, and education offerings, go to Progent's Business Application Experts Team.

  • Centralized and Streamlined Management of Hybrid Cloud Environments
    Microsoft System Center 2016 unifies and automates the management of hybrid cloud networks by offering comprehensive support for Windows Server 2016, Windows 10; cohesive integration of multi-OS environments that include Linux, Hyper-V and VMware; and expanded cloud support such as tighter integration with Intune for iPhone and Android smartphone administration plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consulting experts offer world-class online and on-premises expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help your business to plan and install a new deployment of System Center 2016, extend or tune your current one, migrate smoothly from a prior release of System Center, or debug your System Center environment.

  • Online IT Infrastructure Monitoring and Reporting Services
    Progent can deliver businesses in Yonkers, or anywhere in the state of New York, remote IT infrastructure monitoring and reporting by providing System Center Operations Manager (SCOM 2016) expertise and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can customize Operations Manager for your business so your computer support is proactive and automated. By uncovering possible problems before they evolve into crashes, remote monitoring can ward off stressful and expensive network failures. Progent can also assist with network monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Sun Solaris, or macOS and OS X environments, Microsoft Windows systems, or environments powered by a mix of operating systems.
How Your Yonkers Company Can Contact Progent's Remote Support Experts
To contact Progent about emergency online help with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX computer systems, visit Progent's Emergency Online Support, call 1-800-993-9400, or refer to Contact Progent. For businesses and new ventures in Yonkers or throughout the state of New York, Progent's online computer support engineers are ready to deliver effective and cost-effective IT help the instant your company has to have it. Long experience providing online technical assistance has led to Microsoft Partner certification for Progent's consultants and has enabled Progent to acquire world-class troubleshooting skills and to fine tune online connectivity technology to fix network problems rapidly while avoiding the cost and lost time that comes with on-site support calls.

Even if your Yonkers organization works with a regular independent consultant or maintains an in-house IT staff that know how to handle common network problems, Progentís Microsoft and Cisco certified consultants are available to provide an easy and transparent remote extension of your local resources for situations when your usual service personnel either lack the time or the experience to resolve unexpected system emergencies or especially tough integration problems.

Details of Progent's Remote Network Services for Yonkers
Progent's phone support, remote troubleshooting, network security consulting, and network management services offer offices in Yonkers or anywhere in the state of New York the greatest leverage for your IT investment. Whether you need one-time phone help and remote troubleshooting or full-time Help Desk Call Center services and network management, Progent's experts can provide your company world class IT support while permitting you to avoid the cost and hassle of maintaining a large internal IT staff. Key features of Progent's online help services include:

What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Partner support company and Progent's head count, range of IT knowledge, refined remote support tools, and understanding of corporate IT allow companies to escape the limitations of exclusive dependence on smaller service organizations, independent freelance service providers, or over-stretched internal IT help.

Progent adds value by providing:

  • Proven Methodology
    Progentís team of Microsoft and Cisco qualified consultants average longer than a decade of hands-on industry experience, at the forefront of network service, performing a broad range of IT tasks for a large mix of clients. Each Progent support professional shares a refined collection of personal best practices which are incorporated into company-wide best practices training that Progent teaches its support personnel. This means that you get not only world-class technical skills, but also a support engineer with proven approaches for applying technical knowledge to solve actual network problems rapidly.

  • Value Pricing
    Progent's pricing policy is to charge for online service and in-person help by the minute. As a result, you owe only for received services. Progent does not demand a higher rate for after-hours or priority service, and inside California or in areas where Progent offers on-site support, Progent does not bill for travel except for emergency calls where on-site time is less than four hours. Also, Progent imposes no startup fee and asks no retainer for services provided during normal business hours. Many service firms impose substantial minimum payments or charge for each quarter hour or longer. Progent's one-minute granularity avoids big bills for fast solutions so you won't be forced to allow simple problems to stay unaddressed.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's support experts to clients. By educating clients to resolve problems that are within their comfort zone, Progent is able to focus on providing hard-to-find services where Progent has few competitors. Companies who utilize trusted independent service providers or who employ in-house support staffs benefit when Progent transfers knowledge about new technology and tested processes to make their IT environments more reliable, secure, and efficient.

  • Remote Network Monitoring with Microsoft Operations Manager
    Progent is one of the few support firms to offer 24x7 system monitoring services based on Microsoft Operations Manager. MS System Center Operations Manager allows your computer maintenance to be anticipatory rather than reactive. By anticipating possible issues before they cause downtime, system monitoring can keep your information network from stressful and expensive service losses.
How Does Our Company Start Receiving Online Network Help from Progent?
To initiate Progent's online help services or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network help, go to Immediate Technical Support.















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