Immediate Remote Help for Yonkers Computer Networks
Immediate Online Consulting for Yonkers NetworksFor organizations in Yonkers or anywhere in the state of New York, Progent offers online help for information systems based on any mix of Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft qualified engineers have delivered online support to companies in every state in the United States. (Check out recommendations from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE engineers to handle complex networking problems, as well as the services of CISA and CISSP-accredited security consultants to handle advanced security architecture and diagnostic issues.

Progent's remote technical support engineers provide exceptional leverage due to the fact that they possess the practical experience and have access to the advanced tools needed to resolve most network issues quickly. Efficient support lowers direct expenses because service calls accumulate minimal chargeable minutes. Remote support also avoids the expense of sending an engineer to your location. Your organization benefits even more in indirect costs by minimizing or avoiding network downtime and related losses resulting from business discontinuity, upset clients, unproductive workers, and distracted executives. Progent's advanced remote consulting experience is especially helpful in environments that depend on public clouds for critical network infrastructure or software like Microsoft Azure, Amazon AWA, or Exchange Online, where onsite support may not be useful.

Progent's pricing policy for online support is structured to stretch your IT service dollar. Progent bills per minute for phone consulting, so you are invoiced only for the support that you actually get. In contrast to many online support companies, Progent imposes no initialization charge or minimum payments. Progent's per-minute granularity and simple policy for billing eliminate scenarios where speedy. minor solutions somehow turn into big bills. Progent's skill at handling technical issues efficiently means your business saves cash.

Progent's Online Consulting and Technical Support Services
Over time, Progent has fine tuned an array of optimized technologies and field-tested processes which allow the highest level of effectiveness for remote engineering help and repair for IT systems of any size. Progent offers protected VPN support for VPN gateways from multiple leading vendors including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology permits the consultants of Progent's online support team to interface to your company's network without compromising system security.

Progent's advanced customer support database application keeps comprehensive documentation for the service that Progent's clients have been provided. Progent's staff service personnel have access to the history of support provided to every Progent customer by any Progent engineer. This archive of issues and fixes is stored as a quickly searchable proprietary knowledge base that permits Progent's remote technical engineers to communicate their knowledge company-wide to ensure that the efficiency of Progent's technical support improves daily. Progent's high-level accreditations and close relationships with major technology companies including Cisco and Microsoft make available additional vast technical knowledge bases and permit priority response from vendors' internal product engineers with the result that Progent's remote service specialists are able to come up with optimal resolutions in the least time.

Remote services available from Progent to customers in Yonkers and anywhere in the state of New York include:

Progent's ProSight Flat-rate Managed IT Services for Small and Mid-size Businesses
Progent offers a selection of budget-friendly, flat-rate managed services designed to enable small and mid-size organizations to utilize the same cutting-edge technology deployed by many of the world's leading corporations. Progent's ProSight series of IT management outsourcing services covers all key facets of modern networking such as email protection, behavioral-based threat defense, cloud-based backup and disaster recovery, infrastructure management, virtual server hosting, and network asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection service that incorporates next generation behavior analysis technology to guard endpoint devices and physical and virtual servers against new malware assaults such as ransomware and email phishing, which routinely escape traditional signature-based anti-virus tools. ProSight Active Security Monitoring safeguards on-premises and cloud resources and provides a unified platform to automate the entire threat lifecycle including blocking, infiltration detection, containment, cleanup, and forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Endpoint Protection and Microsoft Exchange Filtering
    ProSight Enhanced Security Protection (ESP) managed services deliver economical multi-layer security for physical servers and VMs, desktops, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and responding to security threats from all vectors. ProSight ESP provides firewall protection, penetration alarms, device control, and web filtering via cutting-edge tools packaged within one agent managed from a unified console. Progent's security and virtualization experts can assist you to design and configure a ProSight ESP deployment that meets your organization's unique needs and that allows you demonstrate compliance with legal and industry information security regulations. Progent will help you define and implement policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that call for urgent action. Progent's consultants can also help your company to install and verify a backup and disaster recovery solution like ProSight Data Protection Services so you can get back in business quickly from a destructive security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent offer small and medium-sized organizations a low cost and fully managed service for secure backup/disaster recovery. Available at a fixed monthly price, ProSight DPS automates your backup processes and enables rapid restoration of vital data, applications and virtual machines that have become unavailable or damaged due to component failures, software glitches, disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware images. Important data can be protected on the cloud, to a local device, or to both. Progent's cloud backup specialists can deliver advanced expertise to set up ProSight Data Protection Services to be compliant with regulatory standards like HIPPA, FINRA, and PCI and, whenever needed, can assist you to recover your critical information. Find out more about ProSight DPS Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of leading data security companies to provide web-based management and world-class security for all your inbound and outbound email. The powerful structure of Progent's Email Guard managed service integrates cloud-based filtering with a local gateway device to offer advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne malware. The cloud filter serves as a first line of defense and keeps the vast majority of unwanted email from making it to your network firewall. This reduces your vulnerability to external threats and conserves system bandwidth and storage space. Email Guard's on-premises security gateway device provides a deeper level of analysis for incoming email. For outbound email, the local gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also assist Exchange Server to track and protect internal email traffic that originates and ends within your corporate firewall. For more information, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized businesses to diagram, monitor, reconfigure and debug their connectivity hardware like switches, firewalls, and wireless controllers as well as servers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that network diagrams are always updated, captures and manages the configuration information of virtually all devices connected to your network, tracks performance, and generates alerts when problems are detected. By automating complex management processes, WAN Watch can cut hours off ordinary tasks such as making network diagrams, reconfiguring your network, locating appliances that require important updates, or resolving performance bottlenecks. Learn more details about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates advanced remote monitoring and management (RMM) techniques to help keep your network operating efficiently by checking the health of critical assets that drive your business network. When ProSight LAN Watch uncovers a problem, an alarm is sent immediately to your specified IT personnel and your Progent consultant so that all looming issues can be addressed before they can disrupt your network Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a protected Tier III data center on a fast virtual machine host set up and managed by Progent's network support experts. With the ProSight Virtual Hosting model, the client owns the data, the operating system platforms, and the apps. Since the system is virtualized, it can be ported immediately to a different hardware solution without requiring a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, you are not locked into one hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, retrieve and protect data about your IT infrastructure, procedures, applications, and services. You can quickly find passwords or IP addresses and be alerted about upcoming expirations of SSLs ,domains or warranties. By cleaning up and managing your IT infrastructure documentation, you can eliminate up to 50% of time spent looking for vital information about your network. ProSight IT Asset Management features a common location for storing and sharing all documents related to managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT data. Whether youíre planning improvements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you require when you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost way for small and mid-size organizations to get an unbiased assessment of the health of their network. Based on a selection of the top remote monitoring and management tools in the industry, and supervised by Progent's world-class group of IT experts, ProSight Network Audits help you see how closely the deployment of your core network assets adhere to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver immediate benefits like a cleaner Active Directory environment. Both versions also include a year of state-of-the-art remote network monitoring and management. Advantages can include easier network management, improved compliance with government and industry security requirements, more efficient utilization of network resources, faster troubleshooting, more dependable backup and recovery, and increased uptime. Read more information about Progent's ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service built around a brief discussion with a Progent information assurance consultant. The interview is intended to evaluate your organization's preparedness to block or recover quickly after a ransomware incident. Progent will consult with you personally to collect information about your current AV defense and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to deploy a cost-effective security and backup/recovery environment that aligns with your business needs. For additional information, see The ProSight Ransomware Preparedness Report Service.

Special Support Services Available from Progent
Progent offers the services of world-class remote consulting experts for contract information technology programs. Billing rates for ongoing development or consulting projects are determined based on the qualifications of the consultants assigned. Progent's background in these important areas of information technology allows customers to complete critical initiatives economically and on time. Progent's project-based online consulting services include:

  • Help Desk Support
    Progent's Help Desk service options for companies with environments that incorporate Windows, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include full-service Help Desk Call Center outsourcing, virtual Help Desk services, and Help Desk consulting. Progent's Help Desk Call Center outsourcing support services are ideal for organizations who lack the budget to support an in-house Help Desk but who need quick access to a dependable Call Center with proficient telephone assistance as well as the expertise to escalate complex trouble tickets to advanced engineers.

    Progent's Call Center consulting services can support you in establishing an efficient new Help Desk Call Center or improving your established one, selecting or enhancing Help Desk software to handle the unique needs of your business, or adding temporary phone support staff to supplement your existing Help Desk resources during unusually busy events such as software migrations, major upgrades, or rolling out brand new business software.

    Progent's Help Desk Call Center staff of seasoned information technology consultants provides your computer users in Yonkers or anywhere in the state of New York rapid communication with a dependable technical support group with extensive background delivering phone support and remote repair service for IT systems based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's charter is to give the Help Desk perception as a key enabler of business efficiency, and Progent's aim is to resolve instead of just track IT issues.

  • Business Applications Support: Education, Custom Development, and Problem Solving
    Progent's Applications Experts Group provides online and in-depth consulting support and education in specific business application fields such as ERP, MRP, accounting system customization, and Customer Relationship Management. Progent also can deliver consulting expertise, programming, and education for Microsoft business applications including Microsoft CRM, Project, Office 365 Word, and Microsoft Office 365 Excel. To find out more information on Progent's expertise, custom development, and education services, refer to Progent's Business Application Experts Team.

  • Centralized and Streamlined Management of Hybrid Cloud Networks
    Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud networks by offering advanced integration with Windows Server 2016 servers, Windows 10 clients; seamless integration of multi-OS networks that include various Linux distributions, Hyper-V and VMware vSphere; and expanded public and private cloud support such as tighter integration with Intune for iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts can provide advanced remote and on-premises expertise for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist you to plan and install a new deployment of System Center 2016, extend or tune your current one, upgrade smoothly from an earlier version of System Center, or troubleshoot your System Center solution.

  • Remote IT Infrastructure Monitoring and Reporting Services
    Progent offers organizations in Yonkers, or anywhere in the state of New York, online IT infrastructure monitoring by providing System Center Operations Manager (SCOM 2016) consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can configure SCOM to suit your business so that your IT support is proactive rather than reactive. By exposing emerging trouble spots before they grow into downtime, automated monitoring can avoid inconvenient and expensive service failures. Progent can also utilize server and infrastructure monitoring products like Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or macOS and OS X environments, Microsoft environments, or networks that incorporate a mix of platforms.
How Your Yonkers Company Can Contact Progent's Online Technical Support Experts
To contact Progent about emergency online help with Windows, macOS and OS X, or Linux networks, visit Progent's Nationwide Phone-Based Help, phone 1-800-993-9400, or go to Contact Progent. For businesses and startups in Yonkers or throughout the state of New York, Progent's phone-based computer support engineers are ready to provide expert and economical system help whenever your business needs it. More than 15 years of offering remote tech support has led to Microsoft Partner status for Progent's team of engineers and has enabled Progent to develop world-class troubleshooting skills and to fine tune online access technology to fix computer problems quickly while eliminating the expense and lost productivity associated with in-person support calls.

Even if your Yonkers office deals with a regular independent consultant or maintains an in-house IT staff that know how to deal with typical network problems, Progentís Microsoft and Cisco certified consultants are available to provide a convenient and seamless virtual expansion of your on-site resources in cases when your usual service personnel either lack the availability or the expertise to resolve unexpected system emergencies or particularly complicated integration projects.

Details of Progent's Online Computer Services for Yonkers
Progent's online support, remote troubleshooting, network security expertise, and network management services offer offices in Yonkers or throughout the state of New York the greatest leverage for your support investment. Whether you need occasional phone help and remote network repair or ongoing Help Desk Call Center support and system management, Progent's experts can provide your business enterprise-level network support while allowing you to eliminate the cost and hassle of running a large internal IT staff. Highlights of Progent's National Remote Support services include:

How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Partner support company and Progent's staff size, breadth of IT knowledge, fine tuned support tools, and understanding of enterprise networking allow offices to escape the pitfalls associated with excessive reliance on smaller service firms, individual freelance service providers, or limited in-house resources.

Progent stands out by providing:

  • Certified Expertise in Microsoft's Complete Range of Server Platforms
    Progent offers in-depth expertise for Microsoftís leading server products with services that include Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 migration and integration help, Microsoft Windows Server 2008 upgrades, Microsoft Windows Server 2003 maintenance, Microsoft Exchange Server 2016 migration, Exchange Server 2013 consulting, Exchange 2010 Server management, Microsoft Exchange 2007 Server and Microsoft Exchange 2003 Server migration, plus Microsoft SQL Server 2016 migration, Microsoft SQL Server 2014 support, and Microsoft SQL 2012 maintenance.

  • Value Pricing
    Progent's pricing policy is to bill for online support and on-site visits per minute. As a result, you pay just for delivered support. Progent does not demand a more expensive rate for after-hours or priority service, and inside California or in areas where Progent offers on-premises service, Progent does not charge for travel time except for emergency support where on-site time is less than 4 hours. Also, Progent applies no initialization charge and asks no retainer for services delivered during normal working hours. Many support organizations impose substantial minimum payments or charge for every quarter hour or longer. Progent's fine granularity eliminates large bills for fast repairs so you will not be tempted to permit minor problems to fester.

  • Complete Documentation of IT Services
    Progent has developed a comprehensive service reporting system that stores and formats detailed documentation for all billed services. Unlike some independent consultants or local service firms who provide scant documentation or specifics of services performed, every service delivered by Progent is accompanied by full documentation. Each Progent staff member has access to the support reports sent by every staff member to each client. The practice of documenting and archiving service activity allows more efficient service and avoids a slew of typical problems such as when a support customer is virtually held captive to a consultant who refuses to let go of vital service information.

  • Automated Network Monitoring with Microsoft System Center Operations Manager
    Progent is one of the only IT service firms to provide 24x7 network monitoring services based on Microsoft Operations Manager. MS Operations Manager allows your network support to be proactive rather than reactive. By uncovering potential problems before they cause downtime, network monitoring can save your information network from stressful and costly service losses.
How Does My Business Begin Receiving Online Technical Support from Progent?
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT help, go to Immediate Network Support.















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