Fast Online Troubleshooting for Yonkers Information Networks
Urgent Phone Technical Support for Yonkers NetworksFor businesses in Yonkers or anywhere in New York, Progent provides online technical support for information systems based on any combination of Microsoft Windows, Cisco, Mac, or Linux technology. Progent's Microsoft qualified consulting experts have provided online troubleshooting to businesses in all 50 states in the U.S. (See recommendations from Progent's clients.) Progent also offers the consultation services of Cisco CCIE-certified engineers to handle challenging infrastructure issues, as well as the assistance of CISSP-certified security engineers to help with advanced security architecture and troubleshooting issues.

Progent's online technical support engineers provide exceptional leverage due to the fact that they have the real-world background and have access to the advanced tools needed to solve most network issues rapidly. Efficient support reduces immediate costs because service calls accumulate minimal billable minutes. Online help also avoids the cost of dispatching an engineer to your site. Your company benefits additionally with indirect costs by minimizing or avoiding network outages and associated costs due to business disruption, upset customers and vendors, idle employees, and distracted management. Progent's advanced remote consulting expertise is particularly helpful for businesses that depend on public clouds for critical network infrastructure or software like Microsoft Azure, Amazon Web Service, or Exchange Online, where on-premises support may not be an alternative.

Progent's pricing policy for remote help is structured to leverage your IT service dollar. Progent charges by the minute for telephone-based assistance, so you owe exclusively for the support that you actually get. In contrast to many online service organizations, Progent imposes no startup surcharge or minimum fees. Progent's one-minute billing unit and clean policy for billing prevent situations where speedy. minor repairs manage to turn into large tabs. Progent's skill at disposing of problems efficiently means your business saves money.

Progent's Online Consulting and Troubleshooting Expertise
Over the years, Progent has mastered an array of customized tools and field-proven methodologies which permit the highest degree of effectiveness for remote engineering help and troubleshooting for computer systems of all sizes. Progent offers protected VPN support for gateways from multiple popular sources such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology enables the engineers of Progent's online support team to communicate with your network without breaching system security.

Progent's powerful technical support reporting application keeps extensive histories of all support that Progent's clients have received. Progent's authorized consultants have the benefit of the details of support delivered to every Progent client by any consultant. This archive of trouble tickets and repairs is organized as a conveniently exploitable internal database that enables Progent's remote technical professionals to communicate their experiences with the whole team to make sure that the value of Progent's support services grows daily. Progent's extensive list of certifications and close relationships with key technology companies such as Cisco and Microsoft make available additional extensive technical support knowledge bases and allow priority response from vendors' internal product engineers so Progent's online service specialists are able to find the best resolutions in the least time.

Online technical services offered by Progent to companies in Yonkers and anywhere in the state of New York include:

Additional Support Services Available from Progent
Progent can provide the skills of seasoned online consulting experts for special IT programs. Progent's charges for longer-term consulting projects are set based on the level of expertise of the engineers involved. Progent's background in these important areas of computer technology enables customers to execute critical projects within budget and on schedule. Progent's special remote engineering solutions include:
  • Help Desk Call Center Expertise
    Progent's Help Desk service offerings for businesses with environments that incorporate Microsoft, Cisco, Apple Mac, UNIX, or Linux technology include comprehensive Call Center outsourcing, virtual Help Desk support services, and Help Desk operations consulting. Progent's Help Desk Call Center outsourcing services are designed for organizations who lack the money or time to build and maintain an internal Help Desk but who need fast communication with an efficient Help Desk with proficient phone assistance plus the technical depth to escalate complex trouble tickets to advanced consultants.

    Progent's Help Desk Call Center consulting expertise can aid you in creating an effective new Help Desk Call Center or revamping your established one, identifying or modifying Help Desk software products to address the particular needs of your company, or adding occasional online personnel to work with your in-house Call Center resources to handle high-demand situations such as software migrations, mass updates, or rolling out new business software.

    Progent's Help Desk team of seasoned network consultants gives your clients in Yonkers or anywhere in the state of New York instant access to an effective network service resource with years of experience providing phone consulting and remote repair service for IT systems that incorporate Windows, Cisco, Apple Mac, or UNIX/Linux technology. Progent's focus is to give the Help Desk Call Center perception as a crucial enabler of company performance, and Progent's policy is to solve instead of merely report network problems.

  • Applications Services: Education, Customization, and Troubleshooting
    Progent's Applications Consulting Group can supply online advanced consulting support and training in special application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also offers consulting, custom development, and training for popular Microsoft business applications such as CRM, Office Project, MS Office Word, and Office Excel. To find out additional information about Progent's expertise, custom programming, and education services, go to Progent's Applications Experts Team.

  • Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    Email Guard is Progent's email filtering and encryption solution that incorporates the services and infrastructure of top data security companies to provide web-based management and world-class protection for your email traffic. The hybrid structure of Email Guard combines a Cloud Protection Layer with a local security gateway appliance to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne threats. The Cloud Protection Layer serves as a preliminary barricade and keeps most threats from making it to your security perimeter. This reduces your exposure to inbound attacks and conserves network bandwidth and storage. Email Guard's onsite security gateway appliance provides a deeper layer of analysis for incoming email. For outgoing email, the on-premises security gateway provides anti-virus and anti-spam filtering, protection against data leaks, and encryption. The onsite gateway can also assist Microsoft Exchange Server to track and safeguard internal email that originates and ends within your corporate firewall. Learn more about Progent's Email Guard Spam Filtering, Virus Blocking, Content Filtering and Data Leakage Protection.

  • ProSight Active Security Monitoring (ASM) Next Generation Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring is an endpoint protection service that utilizes next generation behavior analysis tools to guard endpoints and physical and virtual servers against new malware assaults like ransomware and email phishing, which easily get by legacy signature-matching anti-virus tools. ProSight ASM protects on-premises and cloud resources and offers a unified platform to automate the entire threat lifecycle including protection, identification, containment, remediation, and post-attack forensics. Key features include one-click rollback using Windows VSS and automatic system-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Data Protection Services Managed Cloud Backup
    ProSight Data Protection Services from Progent offer small and medium-sized organizations an affordable and fully managed service for secure backup/disaster recovery. For a flat monthly price, ProSight Data Protection Services automates and monitors your backup activities and enables fast recovery of critical data, applications and VMs that have become lost or damaged due to hardware breakdowns, software bugs, natural disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's backup and recovery consultants can provide advanced expertise to set up ProSight Data Protection Services to be compliant with regulatory standards like IPPA, FINRA, and PCI and, when needed, can help you to restore your critical information. Learn more about ProSight Data Protection Services managed backup.

  • Centralized and Automated Management of Hybrid Cloud Networks
    Microsoft System Center 2016 unifies and automates the management of hybrid cloud networks through comprehensive integration with Windows Server 2016, Windows 10; cohesive management of heterogeneous networks that incorporate various Linux distributions, Hyper-V and VMware vSphere; and better public and private cloud support including tighter integration with Microsoft Intune for iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants can provide advanced online and on-premises support for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist your business to design and install a new deployment of System Center 2016, expand or optimize an existing one, migrate efficiently from an earlier release of System Center, or troubleshoot your System Center solution.

  • Remote Hybrid Network Monitoring and Reporting Support
    Progent offers companies in Yonkers, or anywhere in the state of New York, online hybrid network monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM 2016) consulting services and System Center 2012 Operations Manager (SCOM 2012) support. Progent can tune SCOM to accommodate your environment so your network maintenance is proactive rather than reactive. By detecting looming trouble spots before they expand into full-scale emergencies, remote monitoring can minimize disruptive and expensive information system breakdowns. Progent can also utilize system monitoring tools such as Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or Apple Mac systems, Microsoft environments, or systems based on a mix of OS platforms.
How Your Yonkers Company Can Contact Progent's Remote Support Experts
To contact Progent about emergency remote assistance with Microsoft, Mac OS X, or Linux environments, visit Progent's Nationwide Online Help, phone 1-800-993-9400, or go to Contact Progent. For companies and new ventures in Yonkers or anywhere in the state of New York, Progent's phone-based network support specialists can provide expert and economical system support the moment your business requires it. Long experience providing online tech support has earned Microsoft Gold certification for Progent's consultants and has enabled Progent to acquire high-end troubleshooting capability and to fine tune online connectivity technology to solve network problems quickly while eliminating the cost and lost time that comes with on-site service visits.

Even if your Yonkers company works with a local independent consultant or employs a full time IT staff that can handle the majority of network issues, Progentís Microsoft certified engineers can still provide an easy and transparent virtual extension of your local resources for situations when your regular service personnel either lack the time or the knowledge to address sudden system crises or especially complicated integration problems.

Advantages of Progent's IT Support for Organizations in Yonkers
Progent's online support services enable your Yonkers company to experience the advantages of on-call, world-class IT support without the expense of maintaining a full-time IT organization. Your information system will derive greater business value by being increasingly available, efficient, and protected. Benefits to your company include:

  • Convenient virtual expansion of your local support resources
    With most businesses in Yonkers and throughout New York, local computer support providers, whether consisting of independent consultants or a full-time IT staff, can take care of typical network problems. On the other hand, IT crises sometimes strike when your regular support personnel are overstretched or absent, and some problems may stem from IT products that is beyond the scope of your onsite support people. In these situations, Progent's online service specialists give you a convenient, quick, and economical way to supplement your local resources and to transfer useful knowledge to increase your ability to resolve downstream problems locally.

  • Less Dependence on Individual Service Providers
    For IT support, smaller companies often rely on individual freelance service providers. While freelance consultants carry less internal costs than larger service companies and can often charge marginally less, they are often stretched too thin, making it difficult to respond quickly to crisis situations. If a freelance consultant is occupied with another client, sick, on vacation, or in class, the lack of reserve personnel may force your company to go without help during an emergency. As your network grows, system downtime and problems with critical applications become more costly. The budget you thought you were saving on an independent can be consumed quickly by lost productivity. Progent offers a reliable source of backup service expertise to make sure your network remains up and running.

  • Build a Scalable Foundation for Smooth Growth
    Organizations typically begin with an IT system implemented on a modest budget. Without a proper framework, band-aid fixes often get piled on top of an unstable foundation. As a company grows, reliability and scalability issues can impede the productivity of the business. Such poorly built systems require careful assessment, intelligent long-term planning, and broad-based technical knowledge to upgrade to a network infrastructure that can provide the stable foundation to handle current business requirements and ease downstream expansion.

  • Work with Problem Solvers Rather Than Technology Resellers
    Smaller businesses require advice and technical training to negotiate an ever more complicated array of technology alternatives available for accelerating business growth and enhancing productivity. These companies hardly need a computer engineer who is attempting to sell a specific vendor's products. IT support and product sales can lead to a scenario where the proposed solution is designed around a predetermined product rather than the genuine requirements of a client. Progent eliminates these conflicts by offering just services instead of products. This enables Progent to match technical expertise with the best interests of customers.

What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Gold Partner support company and Progent's head count, breadth of IT background, fine tuned remote support software, and familiarity with enterprise networking allow companies to escape the pitfalls of excessive dependence on smaller service organizations, independent freelance consultants, or over-stretched internal IT help.

Progent adds value by offering:

  • Best Practices
    Progentís staff of Microsoft and Cisco certified experts average more than a decade of real-world professional experience, in the trenches of network service, executing a wide variety of technical tasks for an extensive array of customers. Each Progent consultant shares a refined set of personal best practices which are incorporated into shared best practices standards that Progent instills in its consulting personnel. This ensures that you get not just expert IT skills, but also a support engineer with field-tested methods for using technical knowledge to repair actual IT problems efficiently.

  • Value Pricing
    Progent's pricing policy is to charge for remote service and on-site help per minute. Consequently, you are invoiced exclusively for delivered services. Progent does not demand a more expensive rate for after-hours or priority support, and within California or in areas where Progent offers on-premises service, Progent does not bill for travel time except for urgent support where on-site time is less than 4 hours. Also, Progent applies no initialization charge and asks no monthly commitment for support services delivered during regular working hours. Many service organizations impose substantial minimum payments or charge for every quarter hour or longer. Progent's one-minute granularity does away with big invoices for quick solutions so you will not be forced to permit less critical problems to stay unaddressed.

  • Complete Documentation of Delivered Services
    Progent has created a comprehensive support reporting system that records and formats detailed documentation for all delivered services. Unlike many freelance consultants or small service firms who provide scant documentation or specifics of tasks done, each service provided by Progent is accompanied by comprehensive documentation. Each Progent staff member has use of the service documentation transmitted by every staff member to every client. The practice of documenting and archiving support records results in more efficient support and eliminates a slew of common misfortunes such as when a service client is virtually held hostage to a consultant who refuses to let go of the keys to the kingdom.

  • Remote Network Monitoring with MS System Center Operations Manager
    Progent is one of the few support firms to offer 24x7 network monitoring services powered by MS System Center Operations Manager. Microsoft Operations Manager causes your network maintenance to be anticipatory instead of reactive. By anticipating possible problems before they result in downtime, network monitoring can keep your information network from painful and expensive service losses.
How Does My Business Start Getting Remote Technical Support from Progent?
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT help, visit Immediate Technical Support.

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