Fast and Affordable Online Help for Yonkers Computer Systems
Immediate Phone Help for Yonkers NetworksFor organizations located in Yonkers or anywhere in New York, Progent offers online technical support for networks based on Microsoft, Cisco, Apple Mac, or Linux/UNIX technology. Progent's Microsoft qualified professionals have delivered remote support to businesses in every state in the U.S. (See testimonials from Progent's clients.) Progent also offers the consultation services of Cisco CCIE-qualified network specialists to handle complex infrastructure problems, as well as the services of CISA and CISM-certified security engineers to handle advanced security design and troubleshooting issues.

Progent's remote technical support experts provide exceptional value due to the fact that they have the real-world experience and are equipped with the advanced tools needed to solve the majority of network problems quickly. Efficient support reduces immediate expenses since solutions accumulate minimal billable consulting minutes. Remote help also avoids the expense of dispatching a consultant to your site. Your organization saves additionally in incidental expenses by minimizing or avoiding system outages and associated costs resulting from business discontinuity, disgruntled clients, unproductive workers, and distracted management. Progent's advanced remote technical support expertise is particularly valuable for organizations that are dependent on public clouds for critical network infrastructure or software like Azure, Amazon Web Service, or Exchange Online, where onsite IT support may not be useful.

Progent's pricing model for remote support is structured to leverage your IT service dollar. Progent bills by the minute for phone consulting, so you pay just for the services that you receive. Unlike typical remote support organizations, Progent requires no initialization fee or minimum payments. Progent's one-minute granularity and clean model for pricing save you from scenarios where speedy. minor repairs somehow end up as large bills. Progent's penchant for solving problems quickly means your business saves cash.

Progent's Online Consulting and Troubleshooting Services
Through years of experience, Progent has refined an arsenal of customized tools and field-tested methodologies that promote the highest degree of effectiveness for remote help and repair for computer networks of any size. Progent provides safe VPN support for VPN gateways from multiple leading companies such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology permits the staff of Progent's online support team to access your company's network remotely without compromising corporate security.

Progent's advanced technical support reporting system keeps comprehensive documentation of all service that Progent's customers have received. Progent's staff consultants have access to the details of all help delivered to every Progent customer by every Progent consultant. This archive of issues and repairs is stored as a quickly searchable internal database that permits Progent's remote technical professionals to share their knowledge with the whole team to make sure that the effectiveness of Progent's technical support grows daily. Progent's extensive list of accreditations and formal relationships with major vendors including Cisco and Microsoft make available other extensive technical databases and permit quick response from vendors' in-house support staff so Progent's online service experts are able to find the most efficient resolutions promptly.

Online services available from Progent to clients in Yonkers and throughout the state of New York include:

Special Consulting Programs Available from Progent
Progent offers the services of world-class remote consulting experts for contract IT projects. Progent's charges for ongoing consulting tasks are set according to the qualifications of the engineers involved. Progent's background in these important fields of information technology allows customers to execute major projects economically and on schedule. Progent's special remote consulting solutions include:
  • Help Desk Call Center Support
    Progent's Help Desk Call Center service options for businesses with networks based on Windows, Cisco, Mac OS X, UNIX, or Linux technology include comprehensive Help Desk outsourcing, virtual Helpdesk support services, and Call Center consulting. Progent's Help Desk Call Center outsourcing services are intended for organizations who don't have the money or time to build and maintain an in-house Call Center but who need fast communication with an efficient Help Desk Call Center with proficient phone assistance plus the ability to escalate complex trouble tickets to high-level engineers.

    Progent's Help Desk consulting expertise can support you in building an effective new Help Desk or improving your existing organization, identifying or customizing Call Center application software to handle the unique requirements of your company, or adding occasional online personnel to supplement your in-house Help Desk Call Center resources during demanding scenarios like software transitions, mass upgrades, or installing new applications.

    Progent's Help Desk staff of experienced network professionals provides your workers in Yonkers or anywhere in the state of New York rapid contact with an efficient network service resource with extensive background providing telephone-based support and remote troubleshooting for IT systems based on Microsoft, Cisco, Mac OS X, UNIX, or Linux technology. Progent's mission is to give the Help Desk Call Center the reputation as a significant driver of business efficiency, and Progent's policy is to fix and not simply track technical issues.

  • Applications Services: Education, Programming, and Integration
    Progent's Applications Experts staff can supply remote professional engineering support and education in special application fields that include ERP, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also can provide consulting expertise, customization, and education for familiar Microsoft business applications such as Microsoft CRM, Microsoft Project, Word, and MS Office Excel. To read additional information on Progent's consulting, customization, and education services, go to Progent's Applications Experts Services.

  • Unified and Streamlined Administration of Hybrid Cloud Networks
    System Center 2016 centralizes and automates the administration of hybrid cloud environments by offering comprehensive support for Windows Server 2016, Windows 10 clients; seamless integration of heterogeneous networks that include various Linux distributions, Hyper-V and VMware vSphere; and expanded cloud support such as tighter integration with Microsoft Intune for iPhone and Android smartphone management plus native integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consulting experts can provide world-class online and onsite expertise for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist your business to design and install a new implementation of System Center 2016, expand or optimize your current one, upgrade smoothly from a previous release of System Center, or debug your System Center environment.

  • Online Hybrid Network Monitoring Support
    Progent offers companies in Yonkers, or anywhere in the state of New York, online hybrid network monitoring by providing System Center Operations Manager (SCOM 2016) expertise and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can configure SCOM for your environment so that your network maintenance is proactive and automated. By detecting looming trouble spots before they grow into crashes, system monitoring can ward off inconvenient and expensive service crises. Progent can also utilize system monitoring products such as Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or Apple Mac networks, Microsoft networks, or systems that incorporate multiple platforms.
How Your Yonkers Company Can Contact Progent's Remote Support Experts
To contact Progent about urgent remote expertise with Microsoft Windows, Mac OS X, or Linux environments, visit Progent's Emergency Remote Support, phone 1-800-993-9400, or go to Contact Progent. For companies and new ventures in Yonkers or throughout the state of New York, Progent's phone-based computer support engineers can provide effective and affordable IT help whenever your company has to have it. More than a decade of delivering online repair services has led to Microsoft Gold Partner certification for Progent's consulting experts and has enabled Progent to acquire world-class troubleshooting skills and to fine tune online access technology to fix IT problems quickly while eliminating the cost and lost productivity associated with on-site support calls.

Even if your Yonkers office deals with a local freelance consultant or maintains a full time IT staff that can handle ordinary computer issues, Progent’s Microsoft and Cisco certified consultants can offer an easy and seamless virtual expansion of your on-site resources in cases when your usual IT support personnel either don't have the bandwidth or the experience to resolve unexpected network crises or especially complex integration projects.

Benefits of Progent's Network Help for Offices in Yonkers
Progent's remote support services enable your Yonkers company to realize the benefits of immediate, enterprise-class IT support without the cost of managing a full-time IT staff. Your information system will acquire added business value by becoming more available, productive, and secure. Benefits to your company include:

  • Seamless remote expansion of your local support resources
    For most offices in Yonkers and throughout New York, local computer support resources, whether consisting of outside consultants or an internal maintenance staff, can take care of typical technical problems. However, IT crises may spring up when your regular support personnel are overstretched or absent, and some problems may be associated with technology that is unfamiliar to your onsite support people. In these situations, Progent's online support specialists provide an easy, quick, and affordable solution to supplement your regular help and to convey useful information to improve your ability to resolve downstream problems locally.

  • Less Reliance on Freelance Service Providers
    For IT support, smaller businesses commonly rely on independent freelance consultants. While freelance service people have smaller internal costs than larger service companies and can afford to charge marginally less, they are sometimes stretched too thin, making it hard to respond quickly to urgent situations. If a freelance service provider is busy with another client, sick, on vacation, or in class, the absence of fallback personnel may require your company to go without help during an IT crisis. As your business grows, network downtime and trouble with critical software become more expensive. The budget you thought you were conserving on a freelancer can be eaten up quickly by lost productivity. Progent offers a reliable source of backup service expertise to insure your network is always up and running.

  • Create a Solid Basis for Seamless Growth
    Organizations typically start with an IT architecture created on a shoestring budget. Without a scalable framework, band-aid repairs can get thrown onto a shaky foundation. When a company grows, stability and expandability problems can impede the productivity of the business. Such badly designed systems require careful assessment, smart strategic planning, and wide IT expertise to evolve to a system architecture that can deliver the solid foundation to handle vital business demands and facilitate future expansion.

  • Interact with Problem Solvers Rather Than Product Vendors
    Smaller offices need advice and technical training to navigate through an ever more complex array of technology alternatives available for promoting business success and improving productivity. They do not need a computer engineer who is trying to earn a commission on a specific vendor's technology. Network support and product sales can result in a situation where the recommended solution is built around a predetermined technology rather than the true requirements of a client. Progent avoids these conflicts by selling just services instead of products. This allows Progent to match technical consulting with the best needs of clients.

How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Gold Certified Partner consulting firm and Progent's number of employees, breadth of technical knowledge, fine tuned remote support software, and understanding of corporate IT enable companies to escape the pitfalls associated with excessive dependence on smaller consulting firms, independent freelance consultants, or over-stretched in-house resources.

Progent adds value by providing:

  • Certified Knowledge of Microsoft's Full Line of Server Platforms
    Progent offers in-depth support for Microsoft’s leading server platforms with services such as Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 planning and deployment help, Microsoft Windows Server 2008 R2 support, Windows Server 2003 maintenance, MS Exchange 2016 Server planning and deployment, Exchange 2013 integration, Exchange 2010 Server support, Microsoft Exchange 2007 Server and Exchange 2003 Server migration, plus Microsoft SQL Server 2016 migration, Microsoft SQL Server 2014 consulting support, and SQL 2012 management support.

  • Value Pricing
    Progent's pricing policy is to bill for remote service and on-premises visits per minute. As a result, you are billed only for received services. Progent does not impose a more expensive rate for off-hours or urgent service, and inside California or in regions where Progent provides in-person service, Progent does not bill for travel except for urgent calls where on-site work is less than four hours. Also, Progent applies no initialization charge and requires no monthly commitment for support services provided during normal working hours. Many support organizations demand substantial minimum payments or charge for every fifteen minutes or longer. Progent's fine granularity does away with large bills for fast fixes so you will not be tempted to allow simple problems to fester.

  • Full Records of Delivered Services
    Progent has developed a comprehensive support reporting system that records and formats complete documentation for all delivered services. Unlike some independent consultants or small support firms who provide minimal documentation or specifics of tasks performed, each service delivered by Progent is accompanied by full documentation. Each Progent consultant has access to the support reports sent by every staff member to every customer. The practice of detailing and archiving service records results in more effective service and avoids a variety of typical misfortunes such as when a service client is virtually held hostage to a consultant who refuses to release the keys to the kingdom.

  • Remote Server Monitoring with MS Operations Manager
    Progent is one of the only IT service firms to offer 24x7 network monitoring services powered by MS System Center Operations Manager. Microsoft Operations Manager causes your computer support to be anticipatory rather than reactive. By anticipating potential issues before they result in lost productivity, system monitoring can keep your IT network from stressful and costly service disruptions.
How Does My Business Start Getting Online Technical Support from Progent?
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network support, go to Immediate Online Support.

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