Immediate Remote Troubleshooting for Yonkers Computer Systems
Fast Online Help for Yonkers NetworksFor companies in Yonkers or anywhere in the state of New York, Progent provides remote support for information systems based on Microsoft Windows, Cisco, Mac OS X, or Linux technology. Progent's Microsoft qualified consulting experts have provided remote troubleshooting to businesses in every state in the U.S. (Refer to recommendations from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE-qualified engineers to help with complex infrastructure problems, as well as the services of CISA and CISSP-certified security consultants to handle high-level security architecture and diagnostic jobs.

Progent's remote technical support engineers offer exceptional leverage due to the fact that they have the real-world experience and have access to the sophisticated technology needed to resolve most information system problems quickly. This reduces direct costs since service calls accumulate minimal chargeable consulting minutes. Remote support also eliminates the cost of dispatching an engineer to your office. Your organization benefits additionally in incidental costs by reducing or avoiding system downtime and related losses due to business discontinuity, disgruntled clients, idle workers, and de-focused executives. Progent's advanced remote technical support know-how is especially helpful for organizations that rely on public clouds for vital network infrastructure or software like Azure, Amazon AWA, or Exchange Online, where on-premises IT support may not be an option.

Progent's billing policy for remote support is designed to stretch your IT service dollar. Progent bills by the minute for phone consulting, so you owe exclusively for the services that you receive. In contrast to typical online support companies, Progent requires no initialization fee or minimum fees. Progent's per-minute granularity and simple policy for billing save you from situations where quick solutions somehow end up as large tabs. Progent's penchant for disposing of technical issues quickly means you spends less cash.

Progent's Online Consulting and Troubleshooting Services
Over the years, Progent has mastered a set of optimized tools and proven methodologies which ensure the maximum degree of effectiveness for remote help and troubleshooting for information systems of any size. Progent offers secure VPN support for gateways from a variety of leading vendors including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology allows the consultants of Progent's Technical Response Center to interface to your company's network without breaching system security.

Progent's advanced technical support reporting system keeps comprehensive histories for all support that Progent's clients have been provided. Progent's team service personnel have the benefit of the details of support provided to every Progent client by any Progent consultant. This archive of issues and resolutions is structured as a quickly accessible support database that enables Progent's online support professionals to communicate their knowledge company-wide to make sure that the effectiveness of Progent's technical support grows over time. Progent's advanced certifications and close relationships with important technology companies such as Cisco and Microsoft open up other extensive support knowledge bases and allow fast access to manufacturers' in-house product engineers with the result that Progent's online service specialists can find optimal resolutions quickly.

Remote support services available from Progent to companies in Yonkers and anywhere in the state of New York include:

ProSight Flat-rate Managed IT Services for Small and Medium Size Businesses
Progent provides a selection of low-cost, fixed-price managed services designed to allow small and medium-size organizations to utilize the same best-of-breed technology deployed by some of the industry's top corporations. Progent's ProSight series of IT management outsourcing services covers all critical aspects of modern networking such as email content filtering, security and compliance, cloud-based backup and disaster recovery, and infrastructure health monitoring. ProSight managed services offered by Progent include:

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of leading data security vendors to deliver web-based control and world-class protection for your email traffic. The hybrid structure of Progent's Email Guard managed service integrates a Cloud Protection Layer with an on-premises security gateway appliance to provide advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based threats. Email Guard's Cloud Protection Layer serves as a first line of defense and keeps most unwanted email from reaching your security perimeter. This decreases your vulnerability to inbound attacks and conserves system bandwidth and storage. Email Guard's onsite gateway device adds a deeper level of analysis for inbound email. For outgoing email, the on-premises security gateway provides anti-virus and anti-spam protection, protection against data leaks, and email encryption. The local security gateway can also help Exchange Server to track and protect internal email that stays within your corporate firewall. For more details, see ProSight Email Guard spam and content filtering.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes next generation behavior-based machine learning tools to guard endpoints as well as servers and VMs against new malware assaults like ransomware and email phishing, which routinely get by legacy signature-based AV products. ProSight ASM safeguards local and cloud-based resources and offers a single platform to automate the entire threat progression including filtering, identification, mitigation, cleanup, and post-attack forensics. Key capabilities include one-click rollback with Windows VSS and automatic system-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent provide small and medium-sized businesses an affordable end-to-end solution for secure backup/disaster recovery. For a fixed monthly rate, ProSight DPS automates your backup activities and enables fast restoration of critical files, apps and VMs that have become lost or corrupted due to hardware breakdowns, software bugs, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware images. Critical data can be backed up on the cloud, to a local storage device, or to both. Progent's BDR consultants can deliver world-class expertise to configure ProSight Data Protection Services to be compliant with government and industry regulatory requirements such as HIPPA, FIRPA, PCI and Safe Harbor and, whenever necessary, can help you to restore your business-critical information. Read more about ProSight DPS Managed Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for smaller businesses to map out, track, enhance and troubleshoot their connectivity appliances such as routers and switches, firewalls, and wireless controllers plus servers, client computers and other networked devices. Using state-of-the-art RMM technology, WAN Watch ensures that network diagrams are kept updated, copies and displays the configuration information of almost all devices on your network, tracks performance, and generates notices when issues are detected. By automating complex management and troubleshooting activities, ProSight WAN Watch can cut hours off ordinary tasks such as making network diagrams, expanding your network, locating appliances that require important updates, or resolving performance issues. Learn more details about ProSight WAN Watch network infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates advanced remote monitoring and management (RMM) techniques to help keep your network running at peak levels by checking the health of vital assets that drive your business network. When ProSight LAN Watch uncovers an issue, an alarm is sent automatically to your specified IT management personnel and your Progent engineering consultant so all potential problems can be addressed before they have a chance to impact your network Find out more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a secure fault tolerant data center on a fast virtual host configured and managed by Progent's network support experts. Under Progent's ProSight Virtual Hosting model, the customer owns the data, the OS platforms, and the applications. Because the system is virtualized, it can be moved easily to a different hosting solution without a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, you are not locked into one hosting provider. Find out more details about ProSight Virtual Hosting services.

Additional Support Programs Offered by Progent
Progent offers the skills of world-class online consulting professionals for special information technology programs. Billing charges for longer-term development or consulting projects are determined according to the level of expertise of the engineers assigned. Progent's experience with these important fields of computer technology allows customers to complete critical initiatives economically and on schedule. Progent's project-based remote consulting services include:

  • Help Desk Support
    Progent's Help Desk service options for companies with networks that incorporate Windows, Cisco, Apple Mac, UNIX, or Linux technology include comprehensive Help Desk Call Center outsourcing, virtual Helpdesk support services, and Helpdesk process consulting. Progent's Call Center outsourcing support services are intended for companies who lack the money or time to build and maintain an in-house Help Desk Call Center but who require fast access to a dependable Help Desk Call Center with professional telephone support as well as the expertise to escalate complex tasks to high-level engineers.

    Progent's Help Desk Call Center consulting support can guide you in creating an effective new Call Center or improving your current organization, identifying or modifying Call Center software to handle the unique needs of your company, or adding occasional online personnel to supplement your existing Call Center group to deal with demanding situations such as software migrations, mass updates, or rolling out brand new business software.

    Progent's Call Center staff of seasoned network consultants gives your customers in Yonkers or anywhere in the state of New York rapid communication with a reliable technical support resource with extensive experience delivering telephone-based consulting and remote troubleshooting for networks based on Windows, Cisco, Mac OS X, UNIX, or Linux products. Progent's mission is to give the Call Center perception as a solid enabler of company efficiency, and Progent's target is to fix instead of merely report technical issues.

  • Applications Support: Education, Development, and Integration
    Progent's Applications Consulting Team can supply remote advanced engineering support and training in specific business application fields such as Enterprise Requirements Planning, MRP, customizing accounting packages, and CRM. Progent also can deliver consulting, customization, and training for Microsoft business applications including CRM, Microsoft Office Project, Microsoft Word, and Microsoft Excel. To learn additional information concerning Progent's consulting, programming, and education services, refer to Progent's Business Application Experts Group.

  • Centralized and Streamlined Management of Hybrid Cloud Environments
    System Center 2016 unifies and automates the administration of hybrid cloud networks by offering comprehensive integration with Windows Server 2016, Windows 10; cohesive management of heterogeneous environments that include Linux, Hyper-V and VMware; and expanded cloud support including tighter integration with Intune for iPhone and Android smartphone administration plus built-in integration with Microsoft Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consultants offer world-class online and onsite support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to plan and configure a new deployment of Microsoft System Center 2016, expand or tune your current one, migrate efficiently from a previous release of System Center, or troubleshoot your System Center solution.

  • Remote Hybrid Network Monitoring Services
    Progent offers businesses in Yonkers, or anywhere in the state of New York, remote IT infrastructure monitoring and reporting by providing System Center 2016 Operations Manager (SCOM 2016) expertise and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can customize SCOM for your environment so your network support is proactive and automated. By spotting looming trouble spots before they result in network outages, system monitoring can head off disruptive and expensive network breakdowns. Progent can also provide help with system monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Sun Solaris, or Mac OS X environments, Windows systems, or environments based on a mix of OS platforms.
How Your Yonkers Business Can Contact Progent's Remote Support Experts
To get in touch with Progent about urgent remote help with Windows, Mac OS X, or Linux networks, visit Progent's Emergency Online Help, call 1-800-993-9400, or refer to Contact Progent. For offices and new businesses in Yonkers or throughout the state of New York, Progent's online network support specialists can deliver expert and economical IT help whenever your business requires it. More than a decade of providing online technical assistance has led to Microsoft Gold certification for Progent's team of engineers and has allowed Progent to develop high-end troubleshooting capability and to fine tune online connectivity technology to fix computer problems quickly while eliminating the expense and lost productivity associated with on-site service visits.

Even if your Yonkers business deals with a regular independent consultant or maintains a full time IT staff that can handle ordinary computer issues, Progentís Microsoft certified engineers can still provide a convenient and transparent remote expansion of your local resources in cases when your usual service personnel either don't have the bandwidth or the experience to resolve unexpected network emergencies or particularly tough integration projects.

Features of Progent's Online Computer Services for Yonkers
Progent's online support, Internet-based repair, network security consulting, and system administration services give businesses in Yonkers or anywhere in the state of New York unparalleled leverage for your IT budget. Whether you need occasional telephone support and remote network repair or full-time Help Desk outsourcing services and system administration, Progent's professionals can provide your company world class network support while permitting you to avoid the expense and administration overhead of running a large in-house IT organization. Key features of Progent's online help services include:

How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Gold Partner support firm and Progent's staff size, breadth of IT background, refined support software, and understanding of corporate IT enable offices to escape the pitfalls of excessive dependence on smaller consulting firms, individual freelance service providers, or over-stretched in-house IT help.

Progent stands out by providing:

How Does My Business Start Receiving Remote Technical Help from Progent?
To initiate Progent's online help services or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT help, visit Immediate Network Support.

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