Fast and Affordable Online Technical Support for Yonkers Computer Systems
Urgent Remote Consulting for Yonkers SystemsFor businesses in Yonkers or anywhere in the state of New York, Progent provides remote support for networks based on any mix of Microsoft, Cisco, macOS and OS , or Linux platforms. Progent's Microsoft qualified professionals have delivered online support to companies in every state in the U.S. (See testimonials from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE-qualified network specialists to handle complex infrastructure issues, plus the assistance of CISSP-certified cybersecurity consultants to handle high-level security design and diagnostic issues.

Progent's online support experts offer excellent value because they have the real-world background and have access to the advanced technology necessary to resolve the majority of information system issues rapidly. This lowers immediate expenses since service calls accumulate minimal chargeable minutes. Remote help also avoids the expense of dispatching an engineer to your office. Your organization benefits even more in indirect expenses by reducing or avoiding system outages and associated losses stemming from business disruption, disgruntled clients, idle employees, and distracted management. Progent's advanced remote consulting experience is especially valuable for organizations that rely on public clouds for vital network infrastructure or software such as Microsoft Azure, Amazon Web Service, or Office 365 Exchange Online, where onsite IT support may not be an alternative.

Progent's billing policy for remote support is designed to stretch your network support dollar. Progent bills by the minute for phone assistance, so you are invoiced only for the support that you actually get. In contrast to typical remote support firms, Progent requires no startup charge or minimum fees. Progent's one-minute billing unit and simple policy for pricing prevent situations where speedy. minor solutions manage to end up as substantial tabs. Progent's skill at dealing with problems efficiently means you saves money.

Progent's Remote Consulting and Troubleshooting Expertise
Over the years, Progent has fine tuned a collection of optimized tools and field-tested processes which permit the maximum level of efficiency for online engineering help and troubleshooting for information systems of all sizes. Progent offers secure VPN support for VPN gateways from a variety of popular companies such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access enables the experts of Progent's Technical Response Center to interface to your company's network without compromising network security.

Progent's proven customer support reporting application stores comprehensive records for the support that Progent's customers have been provided. Progent's staff service personnel have the benefit of the history of support provided to each Progent customer by every Progent engineer. This history of anomalies and resolutions is structured as a quickly retrievable proprietary knowledge base that permits Progent's remote support professionals to communicate their knowledge company-wide to ensure that the effectiveness of Progent's support grows over time. Progent's advanced certifications and working associations with important vendors such as Cisco and Microsoft make available additional massive technical support knowledge bases and allow priority access to vendors' internal product engineers so Progent's online consulting specialists can come up with the best resolutions in the least time.

Online technical support services available from Progent to customers in Yonkers and anywhere in the state of New York include:

Progent's ProSight Fixed-price Managed Services for Small and Medium Size Organizations
Progent offers a family of affordable, fixed-price managed services designed to allow small and medium-size businesses to benefit from the same advanced IT solutions deployed by many of the world's leading corporations. The ProSight series of network monitoring and management services addresses all critical areas of modern networking including email protection, security and compliance, automated backup/recovery, network infrastructure health monitoring, VM hosting, and IT asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates next generation behavior analysis tools to defend endpoints and physical and virtual servers against modern malware assaults like ransomware and file-less exploits, which routinely evade legacy signature-matching AV products. ProSight Active Security Monitoring protects on-premises and cloud-based resources and offers a unified platform to manage the entire malware attack lifecycle including protection, detection, mitigation, cleanup, and forensics. Top features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Microsoft Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) managed services offer economical in-depth security for physical and virtual servers, workstations, smartphones, and Exchange email. ProSight ESP uses adaptive security and advanced heuristics for round-the-clock monitoring and reacting to cyber assaults from all vectors. ProSight ESP provides firewall protection, penetration alerts, device control, and web filtering through leading-edge tools incorporated within a single agent accessible from a single console. Progent's data protection and virtualization consultants can assist you to design and implement a ProSight ESP deployment that meets your organization's unique needs and that helps you demonstrate compliance with government and industry data protection regulations. Progent will help you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that call for immediate attention. Progent can also assist you to set up and verify a backup and restore solution like ProSight Data Protection Services so you can recover quickly from a potentially disastrous security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services provide small and mid-sized businesses a low cost and fully managed service for secure backup/disaster recovery. Available at a fixed monthly rate, ProSight Data Protection Services automates your backup processes and enables fast recovery of critical data, applications and VMs that have become lost or damaged due to hardware failures, software glitches, disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local device, or mirrored to both. Progent's backup and recovery consultants can deliver world-class support to set up ProSight Data Protection Services to to comply with government and industry regulatory requirements like HIPPA, FINRA, and PCI and, when needed, can assist you to restore your business-critical data. Learn more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of top information security vendors to deliver web-based control and comprehensive protection for your email traffic. The powerful architecture of Email Guard managed service combines cloud-based filtering with an on-premises gateway device to provide advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne malware. The Cloud Protection Layer serves as a preliminary barricade and blocks most threats from making it to your network firewall. This decreases your vulnerability to external threats and conserves network bandwidth and storage. Email Guard's on-premises gateway device provides a deeper layer of analysis for inbound email. For outbound email, the local security gateway provides anti-virus and anti-spam protection, DLP, and email encryption. The on-premises gateway can also assist Microsoft Exchange Server to monitor and protect internal email that originates and ends within your security perimeter. For more information, see ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized organizations to map out, track, reconfigure and troubleshoot their connectivity appliances like switches, firewalls, and wireless controllers as well as servers, printers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology maps are kept current, copies and manages the configuration information of virtually all devices connected to your network, tracks performance, and sends notices when potential issues are discovered. By automating tedious management activities, WAN Watch can cut hours off ordinary tasks such as network mapping, reconfiguring your network, locating appliances that need critical updates, or identifying the cause of performance issues. Learn more about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) techniques to help keep your IT system running at peak levels by checking the health of critical assets that power your business network. When ProSight LAN Watch uncovers an issue, an alert is transmitted automatically to your specified IT personnel and your Progent consultant so that all looming issues can be resolved before they can disrupt your network Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a secure fault tolerant data center on a high-performance virtual host set up and managed by Progent's IT support professionals. With the ProSight Virtual Hosting service model, the customer owns the data, the OS platforms, and the applications. Because the environment is virtualized, it can be ported easily to a different hosting environment without requiring a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, retrieve and protect information about your IT infrastructure, processes, business apps, and services. You can quickly locate passwords or IP addresses and be alerted automatically about impending expirations of SSLs or domains. By updating and managing your network documentation, you can save as much as half of time spent searching for vital information about your network. ProSight IT Asset Management includes a common repository for storing and sharing all documents related to managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT data. Whether youíre making enhancements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the knowledge you require as soon as you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost alternative for small and mid-size organizations to get an objective evaluation of the health of their network. Powered by some of the leading remote monitoring and management platforms in the industry, and overseen by Progent's world-class group of information technology professionals, ProSight Network Audits show you how closely the deployment of your core infrastructure devices adhere to best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver instant benefits like a more manageable Active Directory (AD) system. Both versions also include one year of state-of-the-art remote network monitoring and management (RMM). Advantages can include simpler management, improved compliance with data security requirements, higher utilization of network resources, faster troubleshooting, more reliable backup and recovery, and higher availability. Read more about Progent's ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a brief phone discussion with a Progent backup/recovery consultant. The fact-finding interview is designed to help assess your company's preparedness to block or recover rapidly from a ransomware incident. Progent will consult with you personally to collect information about your current security profile and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can apply industry best practices to deploy a cost-effective security and backup environment that meets your business requirements. For details, refer to The ProSight Ransomware Preparedness Report.

Additional Support Programs Available from Progent
Progent can provide the services of seasoned online consulting experts for special information technology programs. Progent's charges for longer-term consulting tasks are determined according to the level of expertise of the engineers assigned. Progent's background in these special fields of computer technology allows clients to complete critical initiatives within budget and on schedule. Progent's project-based online consulting services include:

  • Call Center Support
    Progent's Help Desk Call Center programs for organizations with networks that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux products include comprehensive Help Desk outsourcing, virtual Helpdesk services, and Helpdesk process consulting. Progent's Help Desk Call Center outsourcing support services are a convenient solution for companies who lack the resources to build and maintain an in-house Call Center but who want fast response from a dependable Help Desk Call Center with proficient phone support as well as the expertise to escalate the most challenging tasks to advanced consultants.

    Progentís Virtual Help Desk is designed for larger companies and operates as a seamless addition to your current Help Desk team. Progent's Virtual Call Center can serve as a an escalation resource to handle the most difficult computer system problems, or be available in those circumstances when your regular support engineers are overwhelmed.

    Progent's Help Desk staff of seasoned information technology professionals offers your customers in Yonkers or anywhere in the state of New York rapid contact with a dependable support resource with substantial experience offering telephone-based support and online repair service for networks based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's focus is to earn the Call Center perception as a key driver of company success, and Progent's goal is to fix and not just report IT issues.

  • Applications Support: Education, Customization, and Integration
    Progent's Applications Consulting staff provides online and in-depth consulting expertise and training in special business application fields that include ERP, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also can provide consulting expertise, programming, and training for Microsoft applications such as CRM, Office Project, Microsoft Office 365 Word, and Office 365 Excel. To read additional information concerning Progent's consulting, custom programming, and training offerings, refer to Progent's Business Application Experts Group.

  • Unified and Automated Administration of Hybrid Cloud Networks
    Microsoft System Center 2016 unifies and automates the management of hybrid cloud networks by offering advanced support for Windows Server 2016, Windows 10 clients; seamless management of multi-OS environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded cloud support including closer integration with Intune for iPhone and Android smartphone administration plus built-in integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants offer advanced online and onsite support for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help your business to design and configure a new deployment of Microsoft System Center 2016, extend or optimize your current one, upgrade smoothly from an earlier version of System Center, or troubleshoot your System Center solution.

  • Online IT Infrastructure Monitoring and Reporting Services
    Progent can deliver organizations in Yonkers, or anywhere in the state of New York, remote hybrid network monitoring by providing System Center Operations Manager (SCOM 2016) consulting and Microsoft System Center 2012 Operations Manager support. Progent can customize SCOM to suit your environment so that your IT support is proactive rather than reactive. By exposing emerging issues before they expand into network outages, automated monitoring can ward off disruptive and expensive network failures. Progent can also deploy network monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Sun Solaris, or macOS and OS X networks, Microsoft environments, or networks based on multiple operating systems.
How Your Yonkers Company Can Contact Progent's Online Technical Support Experts
To contact Progent about emergency remote expertise with Microsoft, macOS and OS X, or Linux environments, visit Progent's Urgent Remote Support, call 1-800-993-9400, or visit Contact Progent. For organizations and startups in Yonkers or anywhere in the state of New York, Progent's phone-based computer support specialists are ready to provide expert and economical system help whenever your organization requires it. Long experience offering remote repair services has led to Microsoft Partner certification for Progent's team of engineers and has enabled Progent to develop world-class troubleshooting skills and to refine online connectivity tools to fix computer problems rapidly while eliminating the cost and lost time associated with in-person support visits.

Even if your Yonkers business has a regular independent support technician or maintains an in-house IT staff that know how to deal with the majority of network problems, Progentís Microsoft certified consultants can offer an easy and seamless remote extension of your on-site resources for situations when your usual IT support personnel either lack the availability or the knowledge to deal with sudden network crises or particularly complex integration projects.

Details of Progent's Online Network Services for Yonkers
Progent's online support, remote troubleshooting, network security expertise, and system management services give offices in Yonkers or throughout the state of New York the greatest leverage for your support budget. Whether you need one-time phone help and remote network repair or full-time Help Desk Call Center services and system management, Progent's professionals can provide your organization enterprise-level IT support while allowing you to avoid the expense and administration overhead of running a full-service in-house IT staff. Key features of Progent's online help services include:

How Is Progent Different from Other Service Firms?
Progent is a Microsoft Certified Partner consulting company and Progent's number of employees, breadth of IT expertise, fine tuned remote support tools, and understanding of corporate IT allow companies to escape the limitations of excessive reliance on smaller service organizations, individual freelance service providers, or over-stretched in-house resources.

Progent adds value by providing:

  • Proven Methodology
    Progentís staff of Microsoft and Cisco qualified experts average more than ten years of hands-on industry background, in the trenches of network service, performing a broad variety of technical projects for an extensive mix of customers. Every Progent consultant shares a refined set of personal best practices which are combined into shared best practices standards that Progent teaches its consulting staff. This guarantees that you get not only world-class IT help, but also a support engineer with proven methods for using computer knowledge to repair real-world IT problems efficiently.

  • Value Pricing
    Progent's pricing model is to charge for phone support and on-premises help per minute. As a result, you are billed exclusively for received support. Progent does not demand a higher rate for off-hours or priority service, and inside California or in areas where Progent provides on-site service, Progent does not bill for travel except for emergency calls where on-site time is less than 4 hours. In addition, Progent imposes no startup charge and asks no monthly commitment for support services delivered during normal business hours. Many support organizations impose large minimum fees or charge for every quarter hour or longer. Progent's fine granularity avoids large invoices for quick solutions so you will not be tempted to allow simple problems to fester.

  • Information Transfer
    Progent practices knowledge transfer from Progent's support experts to clients. By teaching clients to deal with technical issues that are within their scope, Progent is able to focus on providing hard-to-find skills where Progent has little competition. Businesses who work with familiar freelance consultants or who employ in-house IT personnel benefit when Progent transfers information about new technology and proven processes to make their networks more reliable, protected, and efficient.

  • Remote Server Monitoring with Microsoft Operations Manager
    Progent is one of the few IT service firms to provide round-the-clock remote monitoring services powered by MS Operations Manager. Microsoft Operations Manager allows your computer support to be anticipatory rather than reactive. By revealing possible issues before they result in lost productivity, network monitoring can save your IT network from painful and expensive service disruptions.
How Does My Business Start Receiving Online Technical Support from Progent?
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT support, go to Immediate Online Support.















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