Remote Possibilities
Traditional delivery of IT support services to small businesses is based on the efforts of a local on-site consultant on whom a client company relies for virtually all network support. This exclusively on-site model is fraught with problems due to the absence of a complementary remote support organization. Many issues that could be resolved immediately via a skilled team of remote support engineers are often unnecessarily prolonged while waiting for a local consultant to show up in person. The resulting losses in productivity are often compounded by a cost structure that typically requires minimum on-site bill times that can turn a 10-minute problem into a 2-hour expense. Progent’s business model of billing by the minute and charging only for service actually delivered allows Progent’s remote support experts to solve hundreds of small problems daily at the lowest possible cost. Further, the confidence of having ready access to a large team of technical professionals opens the door to a new realm of powerful IT solutions that many small organizations might otherwise shy away from for fear of having inadequate support resources.

Backed by Popular Demand
The complexities of today’s office network infrastructures combined with competition for dependable local talent has motivated companies to seek new avenues for obtaining the support they need to build and maintain productive, secure and reliable network systems. Thousands of companies have entrusted their IT support needs to Progent’s engineers who specialize in providing affordable, enterprise-level expertise to small businesses. Progent has delivered on-site and remote support to customers in all 50 US states, Canada, Mexico, Bermuda, Bahamas, Grand Cayman, England, Australia, Barbados, and St. Thomas. Remote support tools and high-speed Internet connectivity have matured to the point that there are very few IT support tasks that cannot be performed remotely.

Progent’s Value Proposition
Progent has built a team of top technology experts across the US, Canada, and Europe. Many IT support organizations have pursued a path of cost reduction by outsourcing expertise to countries where labor is cheap but where language and cultural barriers pose significant challenges to providing effective support. Progent has succeeded by leveraging its proven, state-of-the art virtual office infrastructure and the efficient delivery made possible through remote support technologies to provide one of the best value propositions available to small businesses. Progent’s engineers know how to work effectively with a company’s in-house support personnel to deliver fast solutions that minimize both consulting fees and lost productivity.

A Model of Efficient Support
Progent’s model of maintaining having a large team of IT generalists together with a highly specialized group of subject matter experts makes it possible for clients to get the most expedient, efficient, and cost effective IT support possible. Rather than having an IT generalist flail around with niche technologies they lack the deep expertise with, Progent engineers can call upon consultants that have the depth and breadth to deal with complex problems and define field-proven architectures that provide a solid foundation for today’s requirements and for future growth.

Key Facts About Progent

• Because Progent is a Microsoft Gold Certified Partner, each Progent MCSE support expert and IT consultant has access to the technical and educational resources needed to deliver the best computer help available.
• Progent's IT outsourcing, helpdesk, call center, and staffing services allow small businesses to benefit from the in-depth computer help associated with big companies without the high cost of maintaining a large in-house IT staff.
• Progent's state-of-the art virtual office uses the Internet and wireless technology to ensure that a technician or IT consultant is ready to solve your problems quickly.
• Based in Silicon Valley, CA, Progent offers on-site troubleshooting, IT outsourcing and IT consulting services businesses in the San Francisco Bay Area, Northern California, and major cities throughout the U.S. Progent can also remotely monitor and repair your LAN and WAN to reduce cost and improve service levels anywhere in the USA.
• Progent's founder and chief technologist, Les Kent, was the architect for a Windows network application that won Microsoft's “Best Application of the Year Award.” Mr. Kent, a 25-year computer industry veteran, has been responsible for the design and implementation of hundreds of innovative business solutions using Microsoft technologies.
• Progent can provide quick access to a Cisco-certified CCIE engineer by telephone so that you can get immediate help for urgent network problems that are impacting business productivity but are beyond the scope of your ordinary network support resources. Progent's CCIE experts can establish secure remote connections to your system and use advanced network monitoring and analysis software to provide quick and affordable fixes to infrastructure problems.
• Progent is experienced in the design, installation, and integration of cohesive networks by combining advanced technology from a variety of top hardware and software vendors that include 3COM, Adaptec, APC, Axent, RIM Blackberry Wireless, Checkpoint, Citrix, Cisco, Computer Associates, D-Link, HP/Compaq, Dell Computers, IBM, Intel, Lucent, Linksys, Maxtor, Netgear, Netopia, Network Associates, Nortel, Quantum, SMC Networks, Symantec, Trend Micro, VERITAS, and WatchGuard.
• Progent can give your small businesses access to an IT consulting professional with expertise in Microsoft Exchange Server 2007, Microsoft Exchange Server 2003, Microsoft Exchange 2000 Server, Microsoft Outlook, and VPN technology in order to define a fault tolerant email solution that provides secure email connectivity throughout your small business, even for people who telecommute or for road warriors with multiple computing devices such as a desktop PC, laptop, RIM Blackberry Wireless Handheld, or data-enabled cell phone.
• Progent's consultants can help your enterprise implement Microsoft Internet Security and Acceleration — ISA Server 2006 — which builds on Windows 2003 security and Active Directory for policy-based security, acceleration, and management.
• Progent's security services include a comprehensive security audit, disaster recovery, virus protection and deletion, spam filtering, firewall technology, ISP relationships, backup strategy definition, and planning for secure commerce.
• Progent's experience with wireless data communications — which include Blackberry, 802.11a and 802.11b WiFi — gives your small business access to expert support for telecommuting, mobile applications, and ad hoc networking.
• Progent can provide a Microsoft-certified IT consulting expert  who can help you plan and manage a seamless move of your IT infrastructure to a new facility, including data center design and setup, project management, ISP and telecommunications carrier selection and coordination, and coordinated system upgrades — all with comprehensive ongoing support throughout.
• Progent is recognized as one of the top consulting firms and Microsoft partners in the San Francisco Bay Area that specializes in meeting the unique needs of small businesses.
• Progent's IT consulting experts have extensive day-to-day experience working with dozens of leading ISPs and telecommunication carriers delivering a broad array of WAN and Internet connection options, including ADSL, ATM, DSL, frame relay, SDSL, T1, T3 and VPN solutions to support our clients' multi-office networks and Internet connectivity, and voice communications requirements. Our ISP, telecommunication carrier and collocation vendor experience includes AT&T, Cable & Wireless, Covad, Earthlink, Genuity, Global Crossing, Level 3 Communications, MCI Worldcom/UUNET, Qwest Communications, PSINET, SAVVIS, SBC Pacific Bell, Sprint, Verio, and XO Communications.

If your small business is in the San Francisco Bay Area, Silicon Valley, Northern California, or in any major U.S. city serviced by Progent, and you need computer help, IT outsourcing, or computer consulting services from a Progent technician or IT consultant:
Call 800-993-9400 or send email to information@progent.com

For urgent troubleshooting or desktop support or to find out how to get in touch by phone with a Cisco-certified CCIE for fast assistance with your network infrastructure, visit Progent's Urgent Support.

Find out about biographical information about Les Kent, Progent's founder.