Alabama Computer Technical Support for Small Office IT Networks: Online Phone Consulting and Repair
For small business network systems located throughout the state of Alabama, Progent's Microsoft and Cisco certified consultants can provide phone support and troubleshooting to repair your network systems issues quickly and affordably. Progent has developed top-notch skills, sophisticated tools and support knowledge bases to diagnose and fix computer network problems absent the high cost and delays associated with onsite service visits.
If your Alabama small business is located beyond the larger urban areas such as Birmingham, Birmingham, Mobile, or Huntsville, your local network systems support options may be limited in technical capability, or unavailable during urgent situations. This results in a network environment that is unusable or causing efficiency loss due to technical problems persisting for too long. Progent’s team of seasoned network professionals average more than twelve years of real-world computer industry experience, in the trenches of network support, performing a large range of technical tasks for a diverse range of clients. This means you get not only the technical know how needed for the job, but an expert with field proven methods for applying that expertise to provide affordable network solutions.
Eliminate Reliance on Freelance Consultants
By developing a relationship with a full-service support company such as Progent rather than with an individual freelance consultant, you are assured timely access to capable experts when you need them. You do not have to be concerned that sickness, training, vacations, or priority conflicts with other clients will leave you without support during an emergency.
VPN Access for Leading Remote Access Gateways
Progent engineers can gain access to client networks using VPN access support for gateways from Microsoft, Cisco, Sonicwall, Watchguard, Netscreen, and Checkpoint. Secure VPN remote access allows the engineers at Progent's Technical Response Center to access your computer network remotely without compromising system security.
Broad and In-depth Knowledge of Business Networks
Progent’s team of 60+ networking experts means customers benefit from the leverage of 800 years of combined experience and shared information base to repair the most troublesome computer problems. Progent has the know-how to come up with solutions quickly and deliver them cost effectively.
Phone Support and Remote Troubleshooting
Progent's phone support and remote troubleshooting services give your business the greatest leverage for your Information Technology budget. Whether you need occasional phone support and remote troubleshooting or ongoing access to a Helpdesk Call Center, Progent's engineers can provide your organization with enterprise-level expertise without the high cost and management overhead of maintaining a large in-house support organization.
Software Applications Consulting
Progent's Experts Team offers in-depth consulting expertise in specific application areas. By providing a one-stop source for IT generalists and specialists, Progent can customize fast, affordable and comprehensive IT solutions that fit the unique needs of your business. Areas of applications expertise available from Progent include ERP, MRP and accounting support, Microsoft CRM help and training, plus support and customized training for Microsoft Project, Microsoft Excel and Microsoft Word.
Web Site Development
If you want to revamp your company Web site, create internal Webs for applications such as human resources or employee training, establish a powerful Web presence for a new business, or build enterprise-class, data-driven Web applications, Progent can provide talented and experienced Web architects and developers. Progent's consultants can also help you build and manage a secure, robust server and communications infrastructure, including remote and wireless connectivity, to support your Web solutions. Services available through Progent's Experts Team include Web design, Web project management, .ASP and .NET programming, graphics design, and one-on-one training in Microsoft FrontPage. Progent can also provide engineers who can you develop and deploy custom eCommerce solutions.
Custom Development Services
Progent can provide expert software architects and developers for creating custom business software in areas that include eCommerce, external and internal web sites, Great Plains accounting, or Microsoft Dynamics SL, and specialized management reporting. Progent has deep experience successfully developing both simple and complex application development projects for companies of all sizes.
Linux Support Services and Windows/Linux Integration
If your company network combines Linux technology with Microsoft Windows, Progent can help you integrate your servers into a cohesive network that allows all your operating systems to coexist for easy administration, seamless dataflow, high availability, enhanced performance and tight security. If you are developing Linux software on a network that includes Windows-based servers, desktops and software, Progent offers full-service network outsourcing that allows you to concentrate on your area of high-value expertise.
Team Approach to Support and Technical Issue Escalation
Computer networks have grown increasingly complex, and even many small office computer networks include software and hardware solutions from dozens of different suppliers, which results in further integration complexity. It is very difficult for even the most capable individual to have deep knowledge in all areas of information technology, or extensive hands-on experience in the huge range of hardware and software brands, models, and versions of software that can deployed by small companies. Progent utilizes a team approach and the use of subject matter experts to bring specialized expertise when needed to solve complex technical problems efficiently, at the least cost to you.
Expert Wireless Consulting and Support Services
Progent’s Wireless Consulting Services offer small companies a fast, affordable way to select and integrate the latest wireless technology. Few small organizations have in-house IT staffs with the expertise or time to keep up to date on the fast-changing world of wireless products and services, and even fewer have the field proven experience to cut through the hype in order to identify and integrate optimal connectivity solutions. Progent’s long background both as an integrator and consumer of wireless network technology makes it possible to offer expert consulting support for a broad range of wireless network applications.
Progent's certified Microsoft Windows 2000 consultants can help you enhance the capability of your existing Windows 2K Servers and can simplify system administration, offer technical support and troubleshooting, and strengthen security. Progent can also show you how to create, justify, and execute a strategy to migrate from Windows Server 2000 to Windows Server 2003. Progent is expert in designing test installations to eliminate the obstacles involved with migrating to Windows 2003 Server by uncovering possible hardware and application compatibility problems.
Microsoft Systems Management Server offers extra capability for change and configuration management of Windows-powered systems through SMS Feature Packs. Feature Packs lower the net administrative costs of managing and configuring software products by making it simpler to copy system images, manage mobile computers, and run management utilities. In addition to advising you about techniques to cut management costs by deploying Microsoft SMS 2003 Feature Packs, Progent's consultants can show you how to prepare and perform IT projects that cover processes that Feature Packs are intended to make more efficient. Progent's migration and update services can lower spending and eliminate business disruption as you transition to the latest operating systems and programs. Progent's wireless consulting experts can show you how to develop efficient processes and standards to manage PDAs and smart mobile phones so your field force stays productive and secure. Progent's CISSP-certified consultants and CISM-certified consulting professionals can show you how to develop a security strategy that includes standards, processes and IT products to keep your IT computer system protected.
Progent can provide convenient, immediate, and affordable access to CCIE Certified engineers. Cisco Certified Internetwork Experts are elite networking experts who earn this prestigious classification only as a result of intense examination by Cisco. CCIEs can resolve the most complex problems surrounding network planning, setup, repair, and maintenance. Progent’s CCIE experts cooperate intimately with Cisco in-house staff in identifying issues with Cisco's IOS platform and devising workarounds or acquiring patches to resolves problems. Progent offers fast access to a CCIE by telephone so you are able to get immediate help for complex network problems that are affecting business efficiency but are beyond the expertise of your local IT support resources. Progent's CCIE support engineers can access your network via advanced off-site support tools in order to deliver fast and affordable analysis and remediation of critical network difficulties.
Progent's certified Windows 2000 Server consultants can provide computer help and information technology consulting services for the complete line of .NET Servers, Windows Server 2000, and Microsoft Windows 2003 Server. Progent's Microsoft Windows Server 2000 configuration, optimization, and troubleshooting offerings include system design, installation, documentation, local and remote support, Help Desk outsourcing, expert security consulting, full service outsourcing, and cost-effective co-sourcing.
Progent’s Microsoft-certified consultants can provide small and midsize companies IT consulting, support, and troubleshooting services for SharePoint. Microsoft SharePoint Server is an advanced portal solution for efficiently coordinating people, groups and information. Microsoft SharePoint provides a central location for your employees or clients to access, manage, share and interact with relevant information, documents, and applications and to interact with one another. Microsoft SharePoint allows faster and more intelligent decisions, more efficient access across groups and more economical business practices. The main objective of SharePoint is to bring together, in a productive way, all of the many sources of information accessible within and without an organization. Windows SharePoint Services join workers, clients, workgroups and projects with the information they’ve created in a way that makes data easy to find, retrieve and apply.
Progent's Linux consulting services provide small businesses and software developers support for administering and maintaining Linux computers that coexist with Microsoft-based technology. Progent offers your organization contact with Linux experts, consulting professionals qualified by Microsoft and Cisco, and security specialists with CISM credentials. This wide range of expertise offers you a convenient one-stop source to help you build and maintain a secure and robust cross-platform connectivity and communications solution that supports Linux and Microsoft interoperability by combining Windows with major Linux derivatives including RedHat, SUSE, Mandrake/Mandriva, Debian-GNU, and Slackware Linux.
Progent's E-Mail Guard is based on Postini's managed services, which utilize patented pass-through technology rather than the store-and-forward approach for protect you from spamming, e-mail viruses, DHA attacks, and DoA threats. Under Postini's approach, email bound for your email server is evaluated in real-time at Postini's protected Email Processing Center. Postini’s Connection Manager technology uses intelligent rules analysis to identify behavior profiles associated with DHA attacks and instantly rejects Directory Harvest Attack messages. Postini's Content Filter then separates spam and viruses from acceptable messages by means of an in-memory operation that takes only milliseconds.
Progent’s Cisco VoIP professionals can provide expert planning, deployment and support help for Cisco VoIP technology. Cisco AVVID technology supplies the infrastructure and tools for creating a seamless integrated system that can handle voice, video, and data traffic simultaneously. AVVID offers this functionality while maintaining a high degree of network uptime, Quality of Service, and protection. Key benefits of IP communications solutions based on Cisco AVVID VoIP architecture include a versatile, interoperable upgrade strategy that permits you to select IP Communications solutions that meet your existing requirements, while providing a smooth route for accelerating IP deployment, Quality of Service structures that help ensure high voice quality via close control of delay, loss and jitter, and system management tools that provide network administration, operations, repair, configuring, fault tracking, and element management. Progent’s Cisco-qualified technology consultants can help you design a robust Voice over IP phone system based on Cisco IP PBX and Cisco IP Telephony technology. Progent’s Voice over IP experts can show you how to select and install Cisco software that makes sense for your small or medium size business, such as Cisco Unity, Cisco Unity Express, Cisco CallManager, or Cisco CallManager Express.
Progent is a Registered Cisco Partner with on-staff certified engineers ready to help you to deploy or maintain Cisco-powered networking solutions. Being a Certified Partner for Cisco, Progent can provide the services of Progent's on-staff CCIE-certified professionals with expertise in planning, implementing and repairing network environments powered by Cisco products. Since Progent is in addition a Microsoft Gold Partner and provides expert help for a broad range of business software, Progent can show you how to assist you to find comprehensive IT solutions that optimize the strategic benefit of your information system. Cisco's industry-leading line of networking and security solutions familiar to Progent includes PIX and ASA firewalls, protected high-bandwidth and integrated services routers, Cisco Aironet wireless access points and bridges, wired and wireless voice over IP phones and systems, Cisco Catalyst switches, plus security and VPN products.
If you want to revamp your corporate web site, create internal websites for applications such as human resources or employee education, establish a powerful web presence for a new business, or write enterprise-class, data-driven specialized web applications, Progent can provide skilled and experienced web developers. Progent's consultants can also help you design and maintain a safe, fault-tolerant server and communications infrastructure, including off-site and wireless connectivity, to run your web tools.
Progent can help you plan an efficient Wireless LAN architecture, recommend appropriate components, and integrate access points, 802.11 network client adapters, bridges, antennas and various wireless appliances. Progent can also help you create a complete 802.11 system security plan that is well aligned with the security strategy for your entire corporate network.
For businesses with Mac users in Northern California, Progent offers onsite education customized for people who want to broaden their knowledge of the OS X operating system, Macintosh computers, or Mac office productivity applications including Microsoft Word, Excel, and Entourage for Mac.
