For business network systems located anywhere in the state of Alabama, Progent's Microsoft and Cisco authorized technicians can provide phone support and troubleshooting to resolve your network systems problems quickly and cost effectively. Progent has acquired enterprise-class skills, advanced software utilities, and support databases to identify and resolve network problems while avoiding the expense and delays normally associated with in-person service visits.

If your Alabama business is situated outside of the larger metropolitan areas such as Birmingham, Birmingham, Mobile, or Huntsville, your local network support options may be limited in skills, or not available during an emergency. This can result in a office network that is unusable or causing wasted time due to technical issues continuing for too long. Progent’s group of field proven network consultants average more than twelve years of real-world IT industry experience, in the trenches of network support, performing a large range of technical tasks for a varied range of customers. This means you obtain not only the technical competency needed for the job, but an expert with field proven methods for applying that expertise to deliver cost effective network solutions.

World-class Cisco Support from Expert CCIE-certified Engineers
Progent’s elite group of Cisco certified CCIE network engineers have been awarded a designation restricted to the most capable experts for designing, programming, installing, and debugging a wide range of Cisco network and interconnectivity products. There are only seven thousand certified CCIEs worldwide, and achieving certification requires comprehensive verification of networking skills via written examinations and hands-on lab demonstrations to ensure that CCIE’s know how to apply knowledge to real-world situations. CCIE’s have a fundamental understanding of root networking technologies and protocols that enable rapidly crafting multi-vendor solutions.

Microsoft SQL Server 2012 Support Services
Progent offers the expertise of Microsoft-certified SQL Server 2012 engineers and seasoned database application developers, DBAs, project management experts, network infrastructure engineers, disaster recovery/business continuity planning specialists, and security consultants to help you to manage your Microsoft SQL Server 2012 solution and define an efficient and secure IT infrastructure that helps you maximize the business benefit of SQL Server 2012. Progent can also assist your company to upgrade to Microsoft SQL Server 2016 or transition to Microsoft SQL Server 2014 from SQL Server 2012.

iPhone and iPad Integration
Progent's iPhone and iPad integration consultants can provide affordable remote consulting to assist you to design, deploy, and fix any aspect of your iPhone and iPad and Windows integration efforts and is available for quick tasks to help you through occasional technical roadblocks or long-term engagements to help you complete large-scale projects on time and within budget. Progent has expertise in on-premises, cloud-based, or hybrid networks and can help you build or support a highly available, secure and scalable network infrastructure that is best suited to your computing model. Progent also offers online and on-premises training to help manage and use your iPhones and iPads in a safe, team-oriented ecosystem that optimizes the business value of your IT network.

Live Online Training Classes for Desktop Apps
Progent offers live online education for a range of client applications and environments such as Office and Office 365 Excel, Word, Access, Outlook, Adobe Acrobat, Photoshop, Crystal Reports, and Windows 10 and Windows 8. Online education provides all the advantages of conventional in-person seminars, such as immediate communication between clients and teachers, but eliminates the costs of transportation and the challenge of attempting to synchronize the availability of multiple trainees.

ProSight Active Security Monitoring (ASM) Endpoint Protection and Ransomware Recovery
The ProSight Active Security Monitoring endpoint protection solution utilizes next generation behavior-based machine learning technology to guard endpoints as well as physical and virtual servers against modern malware attacks like ransomware and email phishing, which easily get by legacy signature-matching anti-virus tools. ProSight Active Security Monitoring protects local and cloud resources and offers a unified platform to manage the entire malware attack lifecycle including blocking, detection, mitigation, remediation, and forensics. Top features include single-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new threats. Learn more about Progent's entire ProSight portfolio of value-priced network monitoring and management services for small and medium-size businesses.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service centered on a brief discussion with a Progent information assurance consultant. The interview is intended to assess your company's preparedness to stop or recover quickly after a ransomware attack. Progent will work with you directly to collect information concerning your existing security profile and backup platform, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can apply best practices to build an efficient AV and backup/recovery environment that aligns with your company's requirements. For details, visit Progent's ProSight Ransomware Preparedness Report.

Project Server Integration and Training
Progent's certified Microsoft Project Server and Project Online consultants offer advanced remote and onsite support services for Project Server and for all Microsoft platforms that work closely with Project Server. Services offered by Progent include Microsoft Project Professional set up, SharePoint Server 2013 design and configuration, Microsoft SQL Server 2016 integration and development, Microsoft SQL Server 2014 programming and troubleshooting, Microsoft Exchange Server 2016 planning and deployment, Exchange Server 2013 consulting, Exchange Server 2010 troubleshooting,Office Excel and Microsoft Office 365 Excel development, plus Office PowerPoint and Visio webinar classes. Progent offers access to Cisco-certified CCIE network consultants to help you to optimize your infrastructure to accommodate local, branch, at-home, and mobile users so they can use Microsoft Project Server to work together safely and efficiently. Progent's security experts can assist your IT team to plan and police security workflows that protect important business information without interfering with the productive exchange of legitimate data.

Help with Selecting an Internet Service Provider and a Connection Plan
Progent can provide the affordable services of remote Internet connectivity experts to help your organization to evaluate or enhance your ISP services so your Internet access solution meets your business needs. Services provided by Progent include assessment of your current bandwidth utilization, carrier and plan analysis and selection, network provisioning, and managing a smooth switchover to a different carrier and/or service plan. Provisioning can include optimizing current routers and deploying new ones, implementing firewalls, and upgrading dependable Border Gateway Protocol configurations. Progent's ISP, telecommunication carrier and collocation vendor experience includes AT&T, Cable & Wireless, Cogent Communications, Covad, EarthLink, Global Crossing, Level 3 Communications, Qwest Communications, Savvis, Sprint, TW Telecom, Verio, and XO Communications.

Email Content Filtering and Data Leakage Protection
Progent's data loss prevention (DLP) experts and data leakage protection consultants can assist you to configure Progent's ProSight Email Guard Security Gateway to enforce standard and custom content security policies for scanning the content of outbound email messages and attachments and blocking the transmission of confidential or unauthorized data or spam-like messages. ProSight Email Guard's email content filtering solutions can also help avoid being blacklisted and stay in compliance with industry privacy standards and regulatory requirements including HIPPA, Sarbanes-Oxley and PCI DSS. Learn about Progent's entire ProSight family of value-priced outsourced network management services for small and medium-size businesses.

Mac Consulting
Progent's experts in Apple Mac technology can provide Mac OS X users a range of services such as desktop support, assistance with Mac OS X application software, security and accessibility expertise, co-existence with Windows environments, and custom education. For small business networks based exclusively on Macintosh OS X or for environments utilizing a combination of Mac, Linux, and Windows based servers and workstations, Progent has the experience and depth to handle the complexity of architecting, configuring and managing a network system that is stable, secure, efficient, and supportive of your business objectives.

Exchange Server 2013 Upgrade Support
Progent offers expert Microsoft Exchange Server 2013 migration support services including cost/benefit evaluation, end-to-end project management, site analysis, cost estimates of all new software and hardware needed, setting up your Active Directory forest and domains to work with your Exchange Server 2013 environment, designing Database Availability Groups that deliver HA and resilience to your Exchange mailboxes, system testing at a client's site or at Progent's testing facility, setting up temporary coexistence between Microsoft Exchange Server 2013 and older editions of Exchange, deployment of the production Exchange environment, deactivating the previous servers, and webinar training for customer's support group and end users.

Planning and Configuration Support for Cisco's Aironet 802.11ac Wireless Access Points
Progent's Cisco-certified wireless consultants can assist you to upgrade to Aironet access points and Cisco wireless controllers that are compatible with the new IEEE 802.11ac Wi-Fi standard, making it possible to triple the speed for your Wi-Fi LAN while increasing the coverage.

Responsiveness of Progent's TRC for Remote IT Support
Progent's Technical Response Center is committed to delivering the highest quality of online network support offered anywhere for emergency and non-critical problems. For emergency problems that impact multiple users, crucial people, or a mission-critical application, the TRC is set up to respond in less than an hour. For non-critical issues, the TRC is committed to respond within two hours. Under any circumstance, your ticket will be generated promptly and accurately, You will be sent an acknowledgement from the ticketing system, and the TRC will get in touch with you on each resolved problem to confirm you are satisfied with the outcome and willing to close out the trouble ticket. Learn more concerning Progent's Technical Response Center Customer Commitment.

Expert Wireless Consulting and Support Services
Progent's wireless technology consultants offer broad expertise in the integration and maintenance of wireless networking technology and can assist you to design, install, administer and repair wireless ecosystems that are secure, resilient, scalable, simple to manage and use, ready to support your critical applications, and seamlessly integrated into hybrid cloud networks. Online and onsite Consulting services offered by Progent span a selection of wireless technologies such as smartphone and tablet management, Wi-Fi network planning and deployment, wireless site surveys, wireless IP phone configuration, and building-to-building wireless connections.

CRISC IT Risk Mitigation Specialists
The Certified in Risk and Information Systems Control (CRISC) program was initiated by ISACA in 2010 to validate a consultant's ability to design, deploy, and support information system controls to mitigate IT risk. Progent can provide the services of a CRISC-certified consultant to assist you to develop and execute a business continuity or disaster recovery plan based on industry best practices identified by CRISC and crafted to align with your organization's risk appetite, business objectives, and IT budget.

Get in Touch with a Progent Network Consultant
To find out how you can access a Progent network support expert for online or on-premises expertise in , phone 1-800-993-9400 or go to Remote Network Help.

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