For small company networks located throughout the state of Alabama, Progent's Microsoft and Cisco authorized technical experts can provide online assistance and troubleshooting to solve your computer system problems fast and cost effectively. Progent has developed top-notch expertise, software tools, and support databases to diagnose and fix computer network problems without the cost and time delays associated with onsite service visits.

If your Alabama small business is situated outside of the larger metro areas such as Birmingham, Birmingham, Mobile, or Huntsville, your local network support options may be limited in skills, or not available during urgent situations. This can result in a network environment that is unpredictable or causing productivity loss due to technical problems persisting for too long. Progentís team of seasoned network professionals average more than 10 years of real-world IT industry experience, in the trenches of computer network support, performing a large range of technical tasks for a extensive range of clients. This means you obtain not only the technical expertise needed for the task, but an expert with demonstrated methods for applying that expertise to provide efficient network solutions.

PC Desktop Support Services
Progent's desktop support engineers can assist your company to set up desktop computers, notebooks, or wireless computers as needed or help your business to plan and execute a company-wide upgrade to a current edition of an OS or a new version of an important desktop program. Progent's certified PC specialists can configure titles from Microsoft's Office suite of productivity products or Microsoft Dynamics accounting and customer relationship programs on your client PCs so they integrate efficiently with all Microsoft programs, software from popular publishers, database servers, and line-of-business solutions network-wide. For example, Progent can configure Outlook email client on a workstation or notebook to match both the work profile of the user and the security policies of your company. Progent can also offer on-line and on-site troubleshooting services for desktops.

Planning and Support Services for System Center 2012 Virtual Machine Manager
Progent's System Center 2012 Virtual Machine Manager consultants can help businesses of any size to adhere to leading practices to set up SCVMM 2012 hosts, networking, storage, and library resources; plan, integrate, and administer private clouds, virtual machines, and services in SCVMM 2012; and integrate SCVMM 2012 with System Center 2012 Operations Manager for enterprise-class reporting. Progent can help your business to migrate from an earlier version of SCVMM or from another management platform, and Progent can show you how you to enhance and troubleshoot your existing SCVMM ecosystem to make sure you get the highest possible return on investment.

ZENO Network Monitoring and Management for IP-based Assets
ZENO is Progentís network monitoring and management subscription service that incorporates state-of-the-art remote monitoring and management (RMM) technology to keep your network operating at peak levels by tracking the state of all vital IP-based devices that constitute your entire IT environment. When ZENO uncovers an issue, an alarm is transmitted automatically to your designated IT management personnel and your assigned Progent consultant so that all potential problems can be addressed before they have a chance to impair or crash your IT system.

Simple Sign-on and Pricing Model
Progent makes it simple to become a client. Progent requests no complicated contracts, no minimum commitment, no retainers, and no minimum job fee for services performed during regular business hours. All consulting time is fully documented and billed to the precise number of minutes utilized. Per-minute billing avoids situations where clients are charged major bucks for fast fixes. Your company is charged only for the services you receive.

SQL Server 2012 Integration
Progent can provide the expertise of Microsoft-certified SQL Server 2012 engineers as well as experienced database application developers, database administrators, project management experts, Cisco-certified network architects, disaster recovery planning specialists, and data security consultants to assist you to manage your Microsoft SQL Server 2012 solution and define a cost-effective and secure IT infrastructure that helps you realize the full business benefit of SQL Server 2012. Progent can also assist your company to upgrade to Microsoft SQL Server 2016 or move to Microsoft SQL Server 2014 from SQL Server 2012.

Microsoft Virtual Desktop Consulting Services
Microsoft's virtual desktop solutions lower the work needed for IT managers to set up software programs so that they are consistent across a corporate user base, offer the power to manage access to business information, and enable fast installation of additional or upgraded workstations. With Windows Server 2008 R2, the Terminal Services tool has been revamped and renamed Remote Desktop Services (RDS). Microsoft's new Virtual Desktop Infrastructure behind Remote Desktop Services simplifies desktop connectivity, improves responsiveness, strengthens data security, centralizes administration, and offers a nearly seamless client environment. Progent's Windows Server 2008 R2 consultants can assist your company to assess the business advantages of Microsoft's desktop virtualization solutions, configure pilot and on-line deployments, optimize your system architecture to support virtualized clients effectively, evaluate and resolve security issues, and educate your network administrators to utilize industry best practices to gain a fast ROI from desktop virtualization.

Unified Communications Manager and Unified Communications Manager Express Integration and Troubleshooting
Cisco Unified Communications Manager (CUCM), formerly branded CallManager, operates as the core of Cisco's communications and collaboration portfolio. Unified CM and Cisco Unified Communications Manager Express (CME) provide a location-independent IP-PBX by integrating with apps that include Unified CM IM and Presence Service, Unity Connection for voicemail management, Cisco Unified Mobility for Single Number Reach (SNR), and Unified Contact Center Enterprise (Unified CCE) for building an advanced customer contact center. Progent's CCIE-certified CUCM and CallManager experts can assist with any aspect of Unified Communications Manager configuration and troubleshooting in areas such as integrating Voice over IP phones and video IP phones, reviewing dial plans, configuring SIP PSTN trunks and CUBE internetworking, installing Cisco ISR routers with CUBE support, creating UCS server clustering solutions for high availability, and integration with Exchange Server.

Microsoft Dynamics NAV Consulting
The updated version of Microsoft Dynamics NAV ERP offers powerful new features including specialized Role Centers, enhanced management information and reporting options, and advanced workflow support. Progent's Microsoft Dynamics NAV consulting experts offer programming, integration and troubleshooting support to enable your company to get the most from Microsoft Dynamics NAV. Progentís engineers can assist you to connect Microsoft Dynamics NAV ERP software to additional services and applications. In addition, Progent can help your organization to create and analyze data warehouses so you can improve your understanding of your operations, attract more clients, expand your marketing campaigns, and build successful alliances.

Progent's Consulting and Training Support for Office and Office 365
Progent's certified Office and Office 365 experts can assist companies to integrate Office desktop and Microsoft Office 365 applications such as Excel, Word, PowerPoint, Outlook, Access, Visio and OneNote into a cohesive solution that offers quick ROI and enables better business outcomes. Progent can help you to interface Microsoft Office or Office 365 applications with one another and with additional key Microsoft technologies including SharePoint, Exchange Server and Microsoft SQL Server. Progent can also assist you resolve compatibility issues with different releases of Office and can provide customized online Microsoft Office and Office 365 training to individual users and groups.

Microsoft Azure Integration Consulting Services
Progent's Azure cloud planning and integration consultants can help you with any stage of Azure cloud migration including needs analysis, prerequisites assessment, solution design, pre-production testing, deployment, automated management, performance optimization, license management, disaster recovery preparedness, security policy enforcement, and regulatory compliance assessment. Progent can assist your IT staff to configure and troubleshoot firewalls and VPN connections so that your users can safely access to Azure services, and Progent's Microsoft-certified consultants can help you set up key Microsoft technologies to work in Azure including Microsoft Windows Server, Exchange Server, SQL and Skype for Business. Progent can also help your organization to set up a hybrid environment that seamlessly combines on-premises datacenters with Azure-based resources.

Mac OS X Support Services
Progent's consultants for Apple Mac OS X technology can provide Mac OS X users an assortment of services including desktop support, assistance with Apple Macintosh application software, security and accessibility consulting, incorporation with Windows-based environments, and custom education. For business systems based solely on Apple Mac OS X or for networks incorporating a mix of Mac, Linux, and Windows based servers and workstations, Progent has the experience and depth to deal with the challenge of designing, setting up and maintaining a network infrastructure that is stable, secure, efficient, and supportive of your business needs.

Linux Consulting and Linux/Windows Integration
If your organization's network combines Linux technology with Microsoft Windows, Progent can assist you to incorporate your servers into an efficient system that permits all your platforms to coexist for easy management, transparent dataflow, fault tolerance, high throughput, and integrated security. If you are developing Linux based-software within an environment that incorporates Microsoft-powered servers, desktops, and application software, Progent offers full-service IT outsourcing that frees you to concentrate on your area of high-value expertise.

Microsoft Dynamics GP Customization and Training
Progent can provide a Microsoft Dynamics GP support expert to assist you to maintain and enhance your Microsoft Dynamics GP-powered business information solution. Progent can also help you to design and implement a smooth Dynamics GP upgrade from a legacy system so that you retain your data, increase your security, improve your financial reporting and management analytics, leverage Microsoft Office compatibility, and minimize network disruption by designing and following an intelligent upgrade plan.

Get in Touch with a Progent Network Consultant
To learn how you can get in touch with a Progent computer support expert for online or onsite help in , call 1-800-993-9400 or visit Online Computer Help.

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