For small company computer networks located throughout the state of Alabama, Progent's Microsoft certified technical team members can deliver phone support and remote troubleshooting to resolve your network problems quickly and cost effectively. Progent has developed world-class skills, sophisticated tools, and support knowledge bases to troubleshoot and repair computer network problems while avoiding the expense and delays associated with on-site service dispatches.

If your Alabama small business is situated outside of the larger metro areas such as Birmingham, Birmingham, Mobile, or Huntsville, your nearby network systems support choices may be limited in technical capability, or not available during a crisis. This can result in a computer network that is unpredictable or causing efficiency loss due to technical issues persisting for too long. Progentís group of expert network engineers average more than twelve years of real-world industry experience, in the trenches of IT support, performing a extensive variety of technical projects for a varied range of clients. This means you get not only the technical expertise needed for the task, but an expert with proven methods for applying that expertise to assist with cost effective network solutions.

Cisco Unified CM and Unified Communications Manager Express Integration and Troubleshooting
Cisco Unified Communications Manager (CUCM or Unified CM), previously branded CallManager, operates as the heart of Cisco's communications and collaboration solution. Unified CM and Unified CM Express (CME) offer a borderless IP-PBX by integrating with applications that include Cisco Unified Communications Manager IM and Presence Service, Unity Express (CUE) for voicemail, Mobile Connect for Single Number Reach (SNR), and Unified Contact Center Enterprise (UCCE) for creating an advanced customer contact solution. Progent's Cisco-certified Cisco Unified CM consultants can assist with any facet of Unified CM support and troubleshooting in areas such as integrating VoIP phones and desktop video phones, reviewing dial plans, integrating SIP PSTN trunks and CUBE internetworking, deploying ISR G2 routers with CUBE networking support, designing UCS server clustering systems for high availability, and integration with Microsoft Exchange Server.

BI Reporting and Analytics Consulting and Troubleshooting
Progentís BI reporting experts can provide remote and onsite consulting to help your organization with any facet of business intelligence reporting ranging from troubleshooting or modernizing reports to planning and implementing a comprehensive BI solution. Progent's management reporting experts can assist your company to support your current BI environment, assist you to migrate reports and databases from a discontinued reporting product to a modern solution, and deliver custom online mentoring tailored to your specific requirements. Progentís management reporting and analytics consultants can provide expertise in all popular BI reporting platforms such as the SQL Server business intelligence stack (SSIS, SSAS, and SSRS), Management Reporter/FRx, Microsoft Access, Crystal Reports, Power BI, Excel business analytics add-ins including Power Pivot and Power View, and Report Designer.

Full Array of Security Assistance
Progent's CISM, GIAC, and CISA certified security engineers can assist your company to perform comprehensive security audits, recover rapidly from attacks, configure firewalls, configure safe mechanisms for off-site and mobile connectivity, deploy spam and virus filtering and email encryption, and develop a company-wide security plan built around 24x7 automated network monitoring.

Immediate Support for Urgent Problems
With Progentís emergency online computer troubleshooting services, you can get instant assistance for problems that are causing network disruption. Remote support eliminates the lengthy delay and higher expense required for in-person computer support. For ordinary IT management work, Progentís remote support consultants can perform most jobs within a few minutes of a request, instead of requiring your company to wait for up to a day for on-premises help to arrive.

Disaster Recovery/Business Continuity Planning Consulting Support
Progent's disaster recovery expert consultants can help you design a disaster recovery plan to handle a complete network failure. Progent can help you define a comprehensive disaster recovery solution that includes scheduled disaster recovery assessments and testing so that after a disaster happens, you minimize network downtime. Progent's Microsoft and Cisco-authorized engineers can also help your company to build an affordable, high-availability system solution that takes into account availability issues involving a wide array of infrastructure technologies and procedures. Progent's business continuity specialists can assist you to deal with the broader problems associated with keeping your business operational following a catastrophe by taking into account not just IT concerns but other issues like alerting critical personnel, locating temporary office space, accessing replacement transportation, finding temporary workers, and submitting regulatory documents. Progent's Windows Server 2016 disaster recovery experts can show you how to plan and deploy an affordable disaster recovery solution for hybrid cloud environments utilizing failover cluster technology field-tested in Microsoft's Azure public cloud.

Online Support for Windows Server 2008 R2
Windows Server 2008 R2 is an important advance in making information networks more protected and available, simpler to virtualize and manage, more expandable, and able to provide a better environment for web hosting and development. Progent's Microsoft-certified Windows Server 2008 professionals can provide advanced, affordable online support to help your business benefit fully from the enhancements incorporated into Windows Server 2008 R2 by delivering consulting, technical support, training, management, monitoring, and security engineering expertise.

The Progent Test Lab at the Herakles/Quality Technology Services Colocation Center
Progent's Test and Training Lab located at the QTS (formerly Herakles) Internet Data Center in Sacramento has a collection of dedicated servers and network infrastructure that can be utilized remotely or on premises to accommodate piloting, assessments, performance testing, forensics, disaster recovery simulation, training, and additional purposes to help Progent's customers successfully carry out large-scale IT initiatives.

NetApp MetroCluster High-Availability and Disaster Recovery Solutions
NetApp MetroCluster is a disaster recovery software suite that combines array-based storage clustering along with continual replication to deliver rapid, zero RPO disaster recovery (DR) between datacenters that are as far as 185 miles away from one another. Progent can provide online or on-premises access to a NetApp MetroCluster consultant who can help your business to plan, configure, administer, update, test and repair a disaster recovery solution based on NetApp MetroCluster. Progent can assist you to choose an architecture for your MetroCluster deployment that aligns with your technical needs and budget. Progent can ensure you follow best practices for installing your MetroCluster environment by providing guidance with procedures like assigning disk pools and shelf IDs, arranging aggregate layout, provisioning NetApp FlexVol volumes, setting up NetApp Snapshot, installing switches, implementing a tiebreaker, designing a configuration replication network between your storage clusters, and verifying your DR system to prove adherence with industry standards and regulatory mandates.

Desktop and Mobile Device Centralized Configuration Management Consulting
Progent's Microsoft-certified consulting team offers Configuration Manager 2016 hybrid cloud integration, System Center Configuration Manager planning and installation and Microsoft Intune consulting to centralize and streamline the administration of your PCs and web-facing mobile devices. Progent can assist you to upgrade efficiently to SCCM 2016 from an older device and application management platform or assist you to enhance your current SCCM 2016 environment to support your evolving IT requirements.

Configuration of Cisco's Managed Switches
Progent's Cisco CCIE-certified network technology consultants can provide expert remote and on-premises support for Cisco's Catalyst, Nexus and Meraki series of managed switches for environments that range from small or midsize organizations and campus LANs to giant data centers and ISPs. Progent can show you how to implement Cisco's quickly improving switch technology to realize the throughput, expandability, uptime, virtualization support, data protection and manageability demanded by your organization. To learn about Progent's consulting and support services for Cisco's extensive portfolio of Catalyst switches, refer to Catalyst switch consulting and support. To find out about Progent's consulting and support services for Cisco's Nexus line of data center switches, see Nexus switch consulting and support services. For details about Progent's support for Cisco Meraki switches, go to Meraki switches configuration and management.

Video Conferencing and Telepresence Consulting Services
Progent offers the services of an accredited video conferencing engineer with an extensive background deploying technology from the leading video conferencing/telepresence vendors including Cisco, Polycom, and LifeSize and can help your company to design, install, upgrade, or troubleshoot a video conferencing solution that protects your investment and optimizes the business value of your information network. Progent also offers the expertise of infrastructure engineers able to assist businesses of any size to create and troubleshoot a communications network that provides the speed, reliability, security, and expandability required to support your telepresence environment.

Deployment Support for Lync 2013
Lync Server 2013 allows businesses of any size to create a manageable and protected communications environment that supports a Bring-Your-Own-Device computing model with instant messaging (IM). instant messaging, real-time presence, web meetings with app sharing and whiteboard, and both IP-based and PSTN telephony enabled for a broad assortment of desktop and mobile endpoints. Progent's certified Lync 2013 experts can assist you to evaluate the advantages of Lync Server 2013, create an in-house, cloud-resident (via Microsoft Lync Online) or mixed model appropriate for your current and future goals, deploy Lync 2013 so as to speed up your return on investment, and provide live online and onsite training to your management team and users. Progent has expertise in key pieces of a Lync 2013 deployment that include Microsoft Windows Server, SQL Server Express and Exchange, and Progent can assist your organization to integrate Lync Server 2013 with popular Microsoft Office and Office 365 apps including Outlook clients, Word and PowerPoint. If your company are currently running Lync Server, Progent's Microsoft Skype for Business Server consultants can help you to design and carry out a smooth upgrade to Skype for Business.

Exchange 2010 Migration Support
Progent's Microsoft Gold-certified Exchange 2010 Server engineers can assist your company to evaluate the value of Microsoft Exchange 2010 for your business and can help you to design and execute an affordable migration to Exchange Server 2010 from Microsoft Exchange 2003 or Exchange 2000 that will offer fast payback by increasing your workers' efficiency, cutting the expense of hardware and support, streamlining management, and consolidating your vital communications platforms.

Team Approach to Service and Problem Escalation
Computer technologies have grown increasingly complex. In addition, typical small business networks integrate solution from dozens of different manufactures. All this makes computer integration and maintenance increasingly challenging. It is impossible for even the most experienced engineer to have in-depth familiarity in all areas of information technology, or broad hands-on experience in the enormous range of products, models, and revisions that small businesses include in their information networks. Progent follows a team methodology to network support and relies on application specialists to bring high-level skills when needed to solve the most intractable problems effectively, at the lowest cost to your company.

Contact a Progent Network Support Expert
To see how to get in touch with a Progent network consultant for remote or onsite help in , phone 1-800-993-9400 or visit Online Computer Support.

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